Reviews of Akian Plumbing, Heating & Air Conditioning. (Plumber) in Boston (Massachusetts).

Akian Plumbing, Heating & Air Conditioning

645 Reviews

393 Comments

Plumber

Plumber

586 Pleasant St Suite #8, Watertown, MA 02472, United States

Description

Information of Akian Plumbing, Heating & Air Conditioning, Plumber in Boston (Massachusetts)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Akian Plumbing, Heating & Air Conditioning

Reviews of Akian Plumbing, Heating & Air Conditioning

Kathleen Potter

Akian did a great job installing my new water heater. After setting up the service with Naomi and Evan R.--both of whom were very pleasant to work with, were exceptionally responsive to my needs and requests--I worked mostly with Tara, George and Dominic. Tara handled the administrative tasks amazingly efficiently and thoroughly. She was very helpful around my multiple scheduling needsgetting the new water heater installed when i had very little free time before I went on vacation, for example. Meanwhile, George and Dominic installed the water heater. Besides being courteous and accommodating, they knew their stuff. They put in a better brand heater than I have had the the past, explained its features and workings, and cleaned up thoroughly. They too were very agreeable and a pleasure to work with. All in all, Akian left me feeling that I was in good hands. In my view, Akian is a well-run professional company that I will use again, should a need arise.

Jonathan Muise

Greg and his team did a fantastic job installing a 4 unit mini-split system and condenser in our house. They were always professional, courteous, and great with communicating about any changes. They were always considerate when entering our home. The job they did was as professional as they come. They clearly know their business and i feel like we got a top notch installation, and would definitely use Akian again. Highly recommend!

Marissa Cardwell

I reached out to Akian with a malfunctioning boiler. They were professional and courteous and able to fit me in same day despite not being a regular customer. Everything about the scheduling was organized, clear and timely. The engineer who arrived to assess our system (Manny) was professional, knowledgeable, and very thorough. The process was transparent and he walked me through everything he did and how he arrived at his assessment via diagnostics. He tracked down the parts and arranged to come back and finalize the fix quickly. I am very satisfied with my experience and will use Akian going forward for boiler maintenance and repair.

K P

Naomi handled most of the administrative details when i first contacted the business. She was so kind and helpful. Very pleasant and responsive. Evan, plumber, came out to assess the problem with my water heater. He was amazing. Very knowledgeable, very accommodating around my needs, thorough and professional. On top of this, he is a delight to work with. At this writing, i am working with scheduler to set up the water heater replacement appointment. My schedule is horrendous--but team is working hard to accommodate my specific needs.

Gregory Cooper

I originally scheduled for what I thought was a simple kitchen faucet hose replacement. It turns out that my very old plumbing had some corroding shut-off valves that needed replacement. Jess and Dominic were outstanding. They communicated everything super clearly, and expertly handled some surprises (mislabeled pipes in the basement, etc.). They were extremely friendly and professional, and the original scheduling process was a breeze as well. I'm new to Boston and didn't have much info to go on -- glad I trusted the other reviews and connected with Akian -- will be using them for future plumbing needs.

Josh

A nice young man named Evan came and handled my pipes very well, they were quite clogged with years of build up. He was very smart, polite and efficient. He cleaned my pipes and made sure they worked great before he left. The office he works out of was amazing, from the minute i booked the job to the minute i paid i had clear communication with text alerts and i had no doubt in my mind i was getting a great value. Evan with Akian Plumbing is my hero and i wont ever use anyone else.

Mark Flores

I was referred to Akian Plumbing by my building and I couldn't be happier! I was in constant communication and even when I called and the company was busy, they quickly called back to see if they could help. That was a sign that the company was completely organized in what they were doing. I love working with Jessica L. She was clear, concise and understanding with the plumbing issues we had and I was never left in the dark or in doubt. When she came to do the work, again the communication was top notch especially when compared to other places and was very thorough in her explanations. I highly recommend working with Akian Plumbing and would use them again in a heartbeat. Ask for Jessica if you can :)

Elise Kozak

Akian to the rescue again! We had issues with our toilet that escalated very quickly and required attention pretty quickly. Akian sent out Josh, who totally saved the day. He has great communication, was on time, super professional, and stayed until the job was completed. We appreciated the quoting process, his attention to detail, and his thorough job. We’ve called Akian before and we’d definitely call them again. Can’t go wrong!

Jeff McLamb

James did an incredible job installing my new Lochinvar combi-boiler system over the course of 4 full days of work. It is clear that he takes a lot of pride in his work, and his excitement about customer satisfaction and explaining what he is doing is palpable. He was assisted by Alexandria and Chris, who were both fantastic as well. When James first arrived, he was looking to make use of more space in my small utility closet, but I requested that he work within the confines of what was there. He took it as a challenge and managed to find a creative and attractive way to route piping while still giving me the storage room I need. I loved working with James and his apprentices and look forward to working with them in the future!

Amanda Leone

Akian made my kitchen sink disaster much less stressful. I called and had an appointment booked quickly, they sent me photos of the employees they sent ahead of time, and they were very professional. My sink was fixed the same day and they notified me every step of the way what they were doing and gave me 3 options for fixing the sink. All in all, this was a great experience and I will definitely be utilizing Akian for all my upcoming plumbing needs!

Amanda McDermott

I called Akian to have someone install a dishwasher, hook up a water line to a fridge, and install a garbage disposal. Evan and Chris came out to do the job and they were great. Kept me updated on when they'd arrive and made sure I fully understood how they were planning on executing the tasks. They were professional, highly communicative, and they did quality work. Would definitely call them again in the future.

Peter Gray

I’ve used Akian exclusively for two years after shopping around for an HVAC maintenance crew. They have consistently exceeded my expectations by showing up when they say they will and conducting work with a friendly attitude and professionalism. Today I had Phil O. and George P. come and assess repairs on my system. Before they left we were able to schedule a follow up. Akian isn’t from the cheapest but they are among the best and stand behind their work.

Tommy Renkes

Phil and Greg were fantastic. Very friendly and knowledgeable. I called Akian the Friday before the holiday weekend because our A/C had gone out during the heat wave. The response time was WEEKS sooner than any other company I called was able to quote. The diagnostic visit and repair were the same day, prices were transparent and reasonable. Phil also walked me through EVERYTHING they were doing and explained things about our HVAC system I honestly didn't know. Literally the ideal experience you could ask for, A+++++

Galina Lefkowitz

I had a pleasure meeting with James and Dominic on an estimate for AC and dryer vents cleaning. They were extremely professional, super knowledgeable, and very pleasant. They took the time to educate me, explain the benefits of the service and provided different options to fit my budget. I also liked the fact that they weren’t pushing me to make a decision on the spot. Overall, a great experience!!! Thank you.

scott putnam

Akian has been good to me in the 2 years I’ve been using their service. I had an HVAC leak that also could have been related to plumbing. Phil O. came out to inspect. First off, I’ve never had any sort of technician take off their shoes before entering my home. Very professional. Second, he walked me through every step, got my approval anytime he needed to do work or charge for something, and was generally very cordial. I continue to go back to Akian because of the personal touch by all of their techs, and Phil was no exception!

John Benton

Our building started experiencing a leak that shut our units water off only a few days after Christmas. When I called I got a they took down my info and sent it off to a dispatcher. The dispatcher was quick to respond and get someone over the same day. James and Chris came quickly and showed up super enthusiastic to fix our problem. They were polite, professional, personal, and just all around great to work with. They provided clear communication on what they were doing and why they were doing it. They were clear about the prices the whole way through the process. As a first time home owner, this leak made me incredibly nervous, especially around the holidays. Everyone from the first call to the last meeting was incredibly kind and comforting. TLDR: if you have the budget don’t bother calling anyone else. This service is well beyond what I could have expected.

Erik Wagner

When we noticed a leak under a pipe in our basement, we called Akian to check it out. Bill and George arrived promptly during the scheduled day and set to work. When Bill realized that the leak was likely behind a wall on the 1st floor, he was transparent about the need to open up that wall to access it, as well as possible costs, with no pressure. When we decided to move forward, he and George were able to clear out their schedule and do the repairs that same day, without leaving. They expertly found the leak (despite it being hidden behind thick wood), sheathed the vulnerable area to present future punctures, and even resecured the wood they cut through so we wouldn't need to hire a carpenter, just a drywall expert. All done with a very friendly presence, great professionalism, and attention to detail.

Sangyoon Min

Phil O. visited my place to diagnose some noise issue with my heating system. He walked me through all the examinations that he made and answered to my question clearly. He shared his professional opinions and findings in detail. He proposed the best solution that we can happily take. I am happy with his service and expecting that the installation process will go smoothly (1/10/2023). The heating unit has been replaced with the new unit together with the exhaust pipe. Ray and George, two engineers came to my place for the installation. They explained detail how to and what to be done. They are professional and thorough. I am happy with their services and dedication to the work (1/13/2023).

Valerie Gauvain

Uriel Ramirez was an A+ plumber and professional, even asking if I wanted him to remove his shoes! Fixed everything so quickly and was really polite and explained the issues easily enough for me (who knows zero about plumbing) to understand and made sure I was satisfied with the fix before leaving. Will be using again for any plumbing needs, and recommending to others in the area.

Igor Likhotkin

The repairs were done quickly and with the highest degree of professionalism. My new heater is in working order, and I am 100% satisfied. Akian sales reps gave me several options to choose from with very competitive pricing. I highly recommend Akian plumbing to anyone with plumbing repair needs in Boston area.

Paul Alperin

We had a plumbing emergency over the holidays. Called every plumber in the book and Akian was able to service us within a couple days (better than any of the others during a busy season). Uriel was fantastic. Friendly, courteous, knowledgeable, efficient, practical, and honest. Really appreciate the quality work.

Laraine

I was very pleased with the service provided by Akian Plumbing. Making the appointment was very easy and they followed up with a confirmation. The technician was very capable and professional and quickly solved what turned out to be a simple problem. Additionally, he took time to give me information on services that I will need down the road. It was a pleasure doing business with Akian Plumbing, Heating and Air Conditioning.

Nareg Torossian

Our furnace stopped working a few days and I immediately contacted Akian. Phil showed up the next day and spent nearly the entire day coming up with different solutions for the many underlying issues we had. Phil was extremely knowledgeable and was able to answer all of my questions with great detail. I do not believe that I would have received the same service from any other person/company in the world. I highly recommend Akain for all of your plumbing, heating and air conditioning issues!

Jamie Davis-Ponce

5 days before flying overseas to visit family we discovered that our hot water heater tank had started to leak. I called Akian Plumbing who had given us a quote for a combo on demand hot water heater and heating system boiler the previous year, and Steve not only booked us for the installation to start the very next day so that our vacation would not need to be changed, he also helped us find a newer model unit to keep the costs down since the manufacturer prices had increased since our quote the previous year. We received text updates about arrive times on each day that they were at our home working, and the technicians Uri, George, and Mani were very polite and very careful to keep our house clean as we have small children, they wore shoe covers, used drop cloths, and thoroughly vacuumed the work area each day before they left. They took lots of time to answer our questions before leaving and showed us how everything worked. During installation we discovered that a few of our bleeder vents on the radiators were corroded and not functioning properly so we paid to have those fixed as well. Evan R. came out another day and replaced the valves and also took time to make sure we were completely satisfied with the new hot water/heating system unit, even taking time to put some spray insulation around the outside vents and placing a vent cover to prevent any rodents or birds from entering the house. We had our mini split system installed by a different smaller company because it was cheaper, but the level of service, communication and instant availability (they have an after hours call service) was noticeably a huge improvement. I not only feel confident in the installation but I feel confident that Akian will stand behind their their product and make themselves available should we need anything fixed.

Karen Wood

We needed a thermostat rewired. The company was responsive and dispatched a technician expeditiously. We were happy with the work. NOTE: this company charges “ by the job”, not by the hour. The rate is high if you have a straightforward job. I worked with the owner who was very reasonable on pricing.

Ryan Kyle

James and Chris from Akian Plumbing, heating, and air conditioning did a phenomenal job fixing my plumbing issues. They were informative, respectful, and professional in all aspects of the job. They resolved the issue and cleaned the job site, leaving no indication of a repair. If I have a further plumbing issue, I will call again.

Carolyn White

Both of the professionals from Aiken Plumbing, Jessica and Dominic were knowledgeable and both the engineer and technician provided precise plumbing repairs and assorted product installations completed at my residence. My assorted projects were fixed completely, competently and reviewed work with me at the end of the service appointment. I will be referring them to friends!

Isabella M Justin

Uri and his partner did outstanding work from beginning to end. They were prompt, professional, and thorough from the initial evaluation through the cleanup later the same day. The way they devised a fix for the problem, the materials and the execution were all the best. The office interactions were also stellar. Great company!

Melissa Y

I had the pleasure of working with Uriel on two separate service appointments to diagnose and resolve a long toilet tank water refill issue (after a flush cycle, it took 1+ minute for the toilet tank to refill) as I was getting my property to be ready to be potentially sold. Because my property is older, I ended up replacing the corroded and rusty Bathroom/ Kitchen/ Main emergency water shut-off valves to prevent any future potential leaks in addition to the toilet water supply line. He even checked my On-Demand Tankless Water Heater water pressure to see if it was up to my municipalities' code. Unrelated, Uriel even went so far as to help me inspect my old wall oven to see if it was operational ahead of any impending home inspections. Throughout it all, I had constant communication of Akian emails and texts for my appointment confirmation, day-of appointment technician estimated arrival time, estimates and invoices. Uriel provided professional, punctual, friendly, efficient and great clean-up service and didn't hesitate to wear mask/boot coverings when working inside my property. In the end, my toilet is working perfectly now and I'm a happy customer~ Request Uriel for all your plumbing repairs, you won't be disappointed!

Edmund Sullivan

Great experience! I was able to quickly book an appointment with Akian Office assistant Naomi who was friendly, expeditious & listened carefully to me describe complex HVAC leak problem. The Akian engineers, Barry and Evan arrived on time & carefully, astutely evaluated our aging HVAC system where leak occurred. They were were friendly and highly professional & came into our condo with masks, gloves and booties on. Most importantly, they did an amazing job quickly diagnosing a complex HVAC problem in our aging luxury high rise condominium in Boston, that others had failed to diagnose. The invoice was surprisingly fair & reasonable. We shall be using Akian going forward. Thanks Akian! ES

Danielle Fong

Akian is a great company. I've used them for both my HVAC issues and to replace my water heater. All the engineers and technicians I worked with Josh, Dominic and Barry, were helpful and great at their jobs. After each appointment both Josh and Barry to the time to walk me through what they did, how my system worked, and double checked that their fixes (HVAC and water heater) worked as expected. I will definitely be using them in the future and recommending them to my friends.

Jenn H

I had a faucet and sink issue and I reviewed the online reviews of everyone else and they seemed very responsive and professional. I contacted them and had an appointment within a very short period of time. Uri and George were excellent in determining the problem, explaining the problem to me who knows nothing about plumbing, and providing fair estimates for the work that was to be completed. They perform the work on the spot and the price met the estimate. They also left it very clean and were very quiet as I was working in the other room. I highly recommend them for your plumbing needs.

Abbie Shore

Urie at Akian Plumbing is amazing. He was very knowledgeable and professional and outlined what my options were before I choose the best course of action for me. I had three different problems and he fixed them all in one day. Will definitely use again!

Elizabeth Alcinoe

Akian repaired a gas leak at my home, and I am very pleased with their wonderful service. Evan and his co-worker were professional, very knowledgeable and they took the time to explain in detail the work that needed to be done. I would not hesitate to use this company again in the future.

E TerHaar

James and Chris came over to do some complicated repair on my heating system and radiators. They replaced leaking radiator knobs, cleaned the furnace and fixed a radiator that was not giving off any heat. They showed up on time, explained very clearly what needed to be done and did the work efficiently and professionally. I am very happy how it was all done and would recommend Akian to anyone looking for a plumber.

Sylvia Walker

Mini-split installation From the very beginning I was impressed with their professionalism. Steve took the time to explain the system, answered questions and provided me with a quote on on the spot. The quote was very compatative. The technicians were amazing. They were polite through, and made sure that things were clean when they left each day. They were available to answer questions at all times. They completed the job within the quoted time frame. And of course Merrissa in the office was always available with help whenever needed. I can’t recommend Akian strongly enough.

Jess H.

Super efficient and I felt in really good hands. Bill (William M.) really knows what he is doing and our shower has normal water pressure finally AND both hot AND cold water...yay. He fixed what the previous plumber wasn't able to. I would definitely call them again because they get the job done.

Brandon Beck

We are extremely happy with our experience with Akian! Phil arrived shortly after our emergency call was placed. Phil was professional in his knowledge as well as his appearance. He completed the repair as fast as he responded to it. Phil was very polite and a pleasure to work with. While speaking with him we learned of his military service to our great country! Phil, we thank you for that as well as the knockout plumbing job you completed. The price was exactly what was quoted! No upsell attempted. We will only be calling Akian Plumbing and heating from here out!

Lori Rosner

We used akian plumbing due to a leak in the garbage disposal. The company had to cancel our appointment twice and we were told it was a combination of low staffing and other urgent appointments. This was inconvenient, but once the engineer got here, it was handled very professionally and quickly. Evan was friendly, informative and gave tips on how to troubleshoot should we have any issues down the line with the new garbage disposal (had to replace the leaky one). Overall, despite the scheduling issues, we are pleased with the service and repair.

Elaina Robinson

Akian service was amazing. We originally had another company come look at our HVAC unit and do nothing. When we discovered Akian (from their great reviews online) we were hoping for better service. We got that and more. From the communication to the diagnosis to the repair and clean up, Akian was top-notch service. We had Barry and he did an amazing job. Immediately diagnosed what was wrong and did the work to fix on the spot. It was finally nice to get an answer as to why our HVAC system had been leaking that we trusted. Barry was extremely knowledgeable and professional. We will not be using anyone else from now on. 5 stars.

Paula Nicholas

Akian Plumbing is my go-to for all plumbing needs, and I wouldn't think of going anywhere else. They are so reliable, accommodating and responsive as well as doing good work. Jessica came right on time and very quickly was able to identify and fix the problem with my sump pump. Great service, as always!

Patrick Little

Evan and Chris were the technicians for our laundry tower installation, and I had a great experience with both of them. They kindly agreed to remove our old laundry units and bring them out to the curb which was difficult and above and beyond the services they charged for. In addition, when our new washer was making a loud rubbing/grinding noise, we were able to research and diagnose the issue (caused by the manufacturer) and they stayed longer to remove the 4 “shipping bolts” in the back of the LG unit, an issue that they had never encountered before. These guys get the job done right.

Paula Tognarelli

Phil and Raffi came to service my air conditioning unit as it was not cooling. They arrived on time. They were very professional and thorough. They were patient with me as well. They found the problem and addressed/fixed it, explaining everything they found and addressed. I will now be moving all of my plumbing and air/heating service needs over to Akian Plumbing. Evan and Chris came to my home to install a new water heater and install a new toilet, new bathroom sink and vanity and deinstall old system along with addressing broken shut offs. They were professional, thorough and took great care during the install. They provided advice as well for future install for a toilet and sink in my basement area. I trust Evan and Chris and Akian any time.

Rudge McKenney

Totally reliable whether for an emergency or regular scheduled service. Every time a technician came to my house they were courteous and respectful of my home. Everything they did was documented with a writeup and photographs. The last job was annual furnace maintenance and Orlando was assigned to the task. A first class technician who gets 5 stars. Can’t say enough about this young man…represented the company with pride, integrity, and professionalism. Experiences like this that make me stay with this company.

Mimi George

I had an emergency leak and Akian Plumbing was super responsive and fit me in within 24 hours. Service person was efficient and professional and great at communicating procedures and costs throughout the process. I would highly recommend!

Curtis King

The team was prompt and professional, but the solutions and prices were poor value, and the investigation was pretty irregular. They charged essentially $400 to snake a drain. They failed to solve the drain. They assumed there was a drum trap about 5' down. They failed to identify that this a different type of trap. They also said that they don't work with Brass very late in the process after that $400 charge. It would have been nice to know up front. I appreciate that they stayed on and investigated several areas, but they miss diagnosed several items after I brought in S&H plumbing. They diagnosed the issue in about 20 minutes. Found the exact location to cut a hole for replacement. Replaced in it in less than 2 hours. Cleaned up afterwards too. I have an old house (1950), so I would recommend S&H for something like this before Akian. UPDATE: As of 8/26 Akian Plumbing has not reimbursed any of the charges from their visit earlier this month. I see the comment below and have received assurances that a full reimbursement is on the way. I think it would be awesome if they actually reimbursed me as promised, but don’t want the reply below to encourage potential customers until it is fulfilled. UPDATE: As of 9/9 Akian Plumbing has fully reimbursed me. Great customer engagement after the fact to trouble shoot and hear feedback on what they can do better in the future. Thanks Akian. Thanks

Hao Feng

Updated Review: I wrote my review listed below out of frustration because I had reached out to several plumbing companies, I either didn't get a response or a response that they wouldn't come out to my unit. I took Akian Plumbing's rejection personally which is my fault. Tara, the customer service manager took the time to personally call me to get an understanding of what happened and I got an understanding from their perspective why they don't service certain areas. Anyways, really appreciate this conversation and commend them for being excellent/caring with customer service. Original Review: I called them to schedule an estimate to my unit. No one called me back. I used their website today to schedule an estimate and got a text back that they don't serve my area. Although on their website they say they serve Boston, but not Mattapan even though Mattpan is a part of Boston. Not sure why this is. Overall a disappointing and frustrating experience.

Karen Basile

I was lucky to get an appointment quickly. Most places I called didn't even answer the phone. Philip was great. He knew what to do and got my unit looking new. I will be using them again to complete the other 7 units I have in my house and I have requested a estimate for a plumbing job I have. I'm very happy with the service.

Nathan Lewallen

Bill was knowledgeable and professional. He took the time to explain everything to me and got our middle-aged furnace ready to go for winter. The dispatch was responsive and made sure that the visit was on time. I would recommend Aikan to anyone.

Rachel Ann

I am very pleased with Akian’s services. The company installed a new tankless water heater for me. The plumbers Josh and George worked hard all day and left the place neat and clean. The electrician installed a switch and replaced a hard wired CO2 detector. They made sure all was completed within regulations. My on demand hot water heater is working very well. I certainly recommend Akian.

Jason Guigno

Akian Plumbing &Heating does it again! Recently bought a home where a bathroom needed a vanity & Toilet swap along with a drain clean. The vanity install was a tricky one due to hot water baseboard being involved and George and Chris knocked it out of the park. This is my 3rd job with Akian. Best around!

David Weiss, A.

Tech Phil O is kind, knowledgeable, savvy and spoke highly of his experience with Akian Plumbing, Heating & Air Conditioning. However, I am compelled to report to future customers that although I appreciated the new customer discount & happily agreed to pay the dispatch fee upon Phil's immediate arrival, I would have appreciated knowing up front of their existing company policy that excludes my R-22 cooling system. New customers beware: After paying the upfront dispatch fee, the Akian tech will not disclose anything until you pay more. In my case, after already looking at the air-handler in the attic to determine what system I had, I was then asked to pay an additional fee to continue. I would have appreciated if Phil was upfront with me about their policy before collecting another fee. I should not have been asked to pay the fee before telling me they will not repair my system anyway. ($99 + $199 - $50 = a 248 dollar waste of time & money - not to mention a bad business model) I did appreciate, though, Phil replaced a leaky valve in the system. Thank you. DAW Following-up here: Akian did the right thing & refunded me the $248 with a sincere apologies & they will adopt a new “up-front” policy moving forward. Thank You Tara. Respectfully, DAW

Julia Silverman

Phil O. was extremely knowledgeable and provided us with great customer service. He even gave me a ride to pick up my son from daycare since I was running late! In addition to being a friendly guy, Phil was able to diagnose the issues with our HVAC system and clearly communicated the options to address the problem(s). While it won’t be cheap to fix it, we know our family will be safer (and warmer!) once we do. Thanks.

Deirdre Sheridan

I called Akain and they were so prompt and professional about getting back to me. I was impressed they contacted me within an hour . I got a text and a picture of Josh(my new plumber for life) before he arrived. He arrived on time , professional, and friendly. He explained what he was going to do and what the problem was from the first people who hooked up my gas line for my dryer. He made me feel like I wasn't the only person who made a very bad decision about having the delivery people from Home Depot hook up the gas. Bad decision on my part. I am so happy with Josh and Akain. I will always go to them with any of my plumber, heating, and anything that needs to be hooked up again. Complete professionals from beginning to end. Thanks again. 😊

Carlo F.

Originally, there was a bit of a scheduling mix-up, but Steve Akian, the owner of the business, made everything right and then some through outstanding service from himself and his colleague Antonio. They did a thorough tune-up and maintenance of two Central AC units for a single family home -- two units that had been somewhat neglected (and poorly serviced by other providers) for the past several years, with one of the units severely challenged with low refrigerant and a capacitor issue. Given that the units are only ~7 years old, and with the comprehensive servicing performed by Antonio, I can envision these units going another 10-15 years, with annual maintenance. I will be sure to use Akian for our annual maintenance going forward to prevent future issues Most impressively, our outdoor condenser units are now shining, with Steve and Antonio taking the time to thoroughly scrub these units inside and out, including taking the covers of the units off and cleaning out built-up debris and leaves.

Maysarah Shahabuddin

Akian has serviced our HVAC system for the past few months. Through routine maintenance, to occasional issues, each person we've worked with has been communicative and friendly. When we encountered issues with our system, we were able to quickly get in touch directly with their knowledgeable HVAC experts, who provided interim solutions until our appointment. Akian has done everything they can to ensure we receive professional service we are happy with. We owe a warm home to Phil O., Barry, and Merrissa! Thanks!

Janet Chou

We highly recommend Akian! Josh B. and George installed 2 toilets, 2 Grohe showerheads, and a new water heater. They were helped us choose all of the items, and we are extremely happy with all of these choices. We had many questions throughout the process and Josh B. was incredibly patient and a true expert at his craft. They are also extremely honest - we ended up adding a small part and eliminating another and all of this was accounted for on our final bill. They tidied up after they finished the work, which was done exactly on time and within the specified time frame. We’ve been using the new fixtures for a week, and everything is better than we imagined. We are sticking with Akian for our plumbing/HVAC needs from now on!

Laura La Bonte

We have been using Akian for years, they are so professional, do excellent work, and are generally great to talk to and learn from. We have had positive experiences with every technician we’ve had, regardless of the service needed. Highly recommend!

Kate S.

Akian was able to send out Orlando and Phil O. the same day we called. They were both professional and provided excellent service. Phil followed up immediately on the one outstanding question we had. Highly recommend!

Tricia Cha

George was great. Professional and personable. He gave me three options and I chose the right one for us. Alessandra worked with him and she too was knowledgeable and professional. I would definitely recommend them. Thanks!

John Wadlington

I love Asian and use them whenever I have a plumbing issue. Uriel was on time, polite and thorough. He got my problem fixed and even found something else that needed attention while he was here and fixed that as well.

Sashini Wijetunge

We had a leak in our shower which sprayed water back into the wall and we noticed water trickling along the wall in the bottom floor. They came in and was able to identify the problem which was related to loose installation of shower head and faulty washer. They were supposed to arrive in the morning session but go delayed and arrived in the afternoon. However, they constantly kept us updated so that we knew where they were. They were polite and efficient.

Eli Cushner

We had a lot of electrical work needed around the house. Chris at Akian along with George did a great job reviewing all of our needs prior to the work, making specific recommendations (including what is code and not), and then executing the work same day. Everything works now and they went above and beyond.

Andrew Messali

Barry and Justin reviewed our entire heating system thoroughly and recommended appropriate maintenance. Been working with Akian for a couple years now and had only positive experiences.

zuber51

Have used Akian many times. Always professional and curteous. Jessica and George were excellent at replacing 3 water shutoff valves for old plumbing lines. They did it efficiently and cleaned up afterwards. Another great job!

Jonathan Bello

So Akian reached out to me for my business, One 8 Solutions to help them with their QuickBooks and their timing couldn't have been perfect. I was going dissatisfied with my previous plumbing company. They just couldn't seem to fix an issue with my heating system. Akian sent out a great technician (who knew me too) and they resolved the 2 issues quickly and for a more reasonable cost than the other provider. As a service provider to them I have seen their commitment to customer service and the technology to help them provide great customer service. Below are pics of the heating system they fixed and the joint that needed to be replaced.

Kristin Quinn

Akian plumbing has been our go to for all of our plumbing needs for years now. We are always impressed with their friendly, thorough and professional service. Would 100% recommend!

Aoyi Yang

Uriel from Akian was excellent! He replaced my water heaters with two days notice and was very communicative. Thanks to Akian, we have hot water before Christmas!

Liza Rosenof

Phil and Alexandria were great! Prompt, polite, explained everything thoroughly. Phil went above and beyond, providing a few extra services for no additional cost. UPDATE: Just had another great experience with Akian, featuring James and Alessandra. Did some major work that took most of the day. James as usual explained everything in great detail, answering all my questions, and Alessandra was friendly and helpful as well. Highly recommend.

Lesley Basmajian

I had to buy the faucet which I did at Frank Webb in Watertown. Akian's plumber charged me $712.00 to install this basic faucet in the bathroom. ( $79.00 deposit plus an additional $633.00) Never again will we use or recommend Akian!! I would like to apologize to Akian Plumbing. At the time I didn't realize that they also had changed a shut off valve. After reviewing everything that was a very fair price. They even gave me a refund of $100.00. I would recommend them & will call them in the near future when needed. I would give them 4 1/2 stars.

Jim Hook

Jessica came promptly. She was respectful of the home and covid procedures (even tho she didn’t know about my health issues). She went right to work, focused on finding one problem and replacing the disposal telling me each step to making sure I understood clearly. She was friendly and made me aware of possible ‘upcoming problems’ to watch out for. She even fixed the latch on my back gate!! (Just tightening a bolt, but totally appreciated). Everything I could ask for in a professional!

Matheus “Matt” Fernandes

Manny is always great to work with. He takes the time to explain everything very well and is careful about his work. Highly recommend Akian and team for steam systems maintenance.

Patrick Crowley

Josh and Dominic were knowledgeable, courteous, and very professional when replacing my hot water heater. They took the time to answer my questions and showed me how to operate the new heater before leaving.

Jason Leonard

I had a leaking hot water heater and needed someone fast on a Sunday- Andy from Akian plumbing was very prompt and pleasant to deal with…… I’ve used Akian before several times and would recommend them highly and plan on calling them in the future when need be. Jason, Watertown

Kim Johanson

I highly recommend Akian plumbing , heating, and air conditioning! My engineer Evan was extremely professional, very knowledgeable, and a pleasure to work with. Great experience!

Quy Nguyen

Akian replaced my furnace and hot water tank with a high-efficiency boiler. Steve, the owner, gets personally involved at the front-end as well as inspecting the work as it was progressing. He spent a lot of time talking me through my options and answering my question. I never felt pressured. His team is also very professional with good communication throughout the project. They also use the latest technology to keep things organized and professional (like processing the contract via DocuSign). They are also great when things go wrong. The unit they first installed malfunctioned due to a manufacturing issue. The Akian team was able to secure a replacement unit the next day to finish the job as quickly as possible. The quality of the job was fantastic. Just look at the pictures. It is a piece of art. And they left everything in very clean condition. I would use Akian again.

Katie Carroll

Evan R. was very professional, prompt and friendly. He and his colleagues kept me informed with updates of when he would arrive. He explained the work that needed to be done and the work was done well.

Daniel Raizman

Uri and George were very thorough, professional, and kind. They came within an hour to repair an urgent leak and responded to a follow-up question promptly.

Yulianna Serna

Super responsible. On time always. They fixed it super quick. Uriel was the plumber and he did an amazing job

Baker Flagg

Had a great experience with Akian throughout the process. Uriel was exceptionally helpful and professional - would highly recommend both him and Akian to anyone.

Vihann Kong

Great service. Uriel was wonderful and very professional. I would recommend him and Akian for your plumbing needs.

John Schindler

Spoke with the owner, Steve, regarding my old and broken down AC unit. During the process, Steve was truly empathetic towards me and family and knowing that my wife and I are having a baby in July. He was extremely knowledgeable and provided every answer to my questions. I work in the trades (as a plumber) and I can say without a doubt that Akian Plumbing, Heating & Air Conditioning is THE PREMIER service company in the industry and I’m very happy with the results. Highly recommend.

Doug G

Akian installed our new gas dryer. Akian techs John and Andy really provided a great customer experience. I was particularly impressed by their positive approach to their work. Both were polite and professional as you would expect, but they went the extra mile with me, the customer, to let me know exactly what was being done so I could know that the work was being done right. Very happy with the Akian service and techs John and Andy. I’ll definitely be reaching out in the summer to use Akian for our HVAC needs.

Shawn Russell

I have used Akian for a few projects at my home and they have provided fast response times and quality professional work. Bill was the technician for a recent garbage disposal issue. He was able to quickly identify the issue and repair it. Bill walked through different proposals for the technical and value pros and cons. I will continue to use Akian for my plumbing and HVAC services due to their high quality work, customer service, and quick response times.

Evelyn Fifi Yeung

My water heater burst on a Saturday, and I had a new water heater replaced by Akian within a few days. Akian was very thorough in explaining every step of the process and providing several options that fit my needs and budget. Although they are more expensive than other options, the quality of work and service saved me the typical headaches I've had when dealing with other companies in the area. Evan and Chris did great work, and even stayed late to make sure the job was done. They were extremely professional and courteous.

Theron Patrick

Evan was very friendly, professional, and communicative in his initial estimations. Have not had service done yet and will update review accordingly, but impressed so far with professionalism. Update: Evan and Chris came out today and I stand by my initial review. In the estimate they believed they’d have to cut through and remove a big chunk of tile from my shower to perform the repairs, but discovered easier access through drywall when they began the service. I appreciate them pointing out this alternative making the repair easier, and also am satisfied with the repair, and will look to them for future plumbing work.

Hu Huang

James and John gave me a call 10 minutes before they arrived, which I really appreciated. They came on time and were very professional throughout. They showed me a detailed list of things I can choose from in terms of maintaining my boiler but were not aggressive that I choose the most expensive package. They were very friendly, knowledgeable and answered all my questions and cleaned up after they were done. The price was fair compared to the service I received. Would definitely choose to work with Akian again!

carlskatz

Another great service experience from Akian Plumbing! We recently purchased a new Fisher & Paykel refrigerator to replace our old GE that died after 18 years. The fridge comes with a sophisticated external water filtration kit that requires a licensed plumber to install so as not to void the refrigerator's warranty. Journeyman plumber Evan and his plumbing apprentice, Chris, were personable. polite, and professional. They accommodated my ask of them to review the installation instructions before starting the installation and then went on to expertly install the new water line and filtration system. They ensured that water was flowing to the water dispenser and ice-maker and that there were no drips or leaks before placing the fridge back into place and expertly leveling the feet so that the french doors were precisely leveled. I've used Akian previously for a complete gut-job bathroom renovation and to fix a corroded, leaking kitchen sink pipe, and I will continue to use them for our future plumbing needs.

Elizabeth Martins

James and Chris were meticulous in explaining what was necessary to be done, taking pictures to show me before and after as well as giving me suggestions to maintain the system.

Ethan Marcotte

Can’t say enough good things about our experience with Akian. Our hot water heater quit on us overnight, leaving a small lake all over our basement floor. I found Akian’s glowing reviews online, called them, and they were incredibly kind, and managed to fit us in on short notice. Josh and Dominic, the two team members who handled the call, were fantastic to work with. They were incredibly knowledgeable and patient, and walked us through three possible estimates. And once we chose the path forward, they got the new heater, and got right to work. We’d work with Akian again in a heartbeat. What a great experience.

margaret capobianco

Evan arrived and was personable and professional wearing both a mask and foot coverings. I wanted an outdoor faucet replaced in the backyard and Evan could have easily done that. In fact previously he had performed the same task in the front of the house However he explained that a faucet in that location would inevitably freeze and cause problems in my basement. I was so impressed with his honesty that after a conversation we made plans for a maintenance appointment for my central air, furnace, tankless water heater, and mini split

Jee-Yeon K. Lehmann

Really amazing experience. Our water heater and leaked all over the basement. We called Friday morning and they were able to come out within a couple hours, assess the situation, priced out several options for new water heater installation. Once the heater was in on Monday, they came and did a wonderful job installing. Very professional, left the area cleaner than before, and great communication. Plumber hires are often a hit or a miss, but Akian was definitely a hit. Would call again for sure.

Jay Leslie

Evan and Chris from Akian came out today to repair our toilet. They were on-time and the work was done efficiently and well. Such a breath of fresh air compared to other plumbers we've dealt with. I highly recommend Akian. Only plumbers I've used who'd I'd gladly do repeat business with

Jane Farber

Within 24 hours of reporting a busted hot water heater an Akian crew, James, Alexandria and Josh, scoped out the situation, clearly explained 5 or 6 replacement options, and installed a new system. Professional, friendly and amazingly efficient -- and made sure we understood the new hot water tank's features and safety precautions. This is the second time we've used Akian, and we recommend them unreservedly.

Ehrlich Livingston

James at Akian came out. He looked at the system and then provided me a very detailed quote. He was very professional and took time to explain everything. He came back after the quote was accepted, completed the job on time and professionally. The work was of a very high quality and there were no surprises in the cost. Akian did everything they promised and the technician James was excellent to work with

Claire Boucher

Great service by William M! He explained what needed to be done and fixed leaky pipe and rate was reasonable. Thank you!

andre De gregorio

We contacted Akian regarding a repair to our heater as well as air filtration improvements. Although they didn't make it the first day as scheduled, they provided a $99 credit to compensate and showed up the next day. Additionally, our technician (Phil) was transparent and thorough about what needed to be fixed and walked us through each item and its cost. Overall a very good experience.

Julia Dauer

James came to our home to perform our annual HVAC maintenance. He was professional and thorough. He also worked on several estimates for future work. We’ve been with Akian ever since we bought our home. They’ve consistently been excellent and always have the kindest team members.

Lucas Kartawidjaja

Got a replacement water heater from Akian. Love that they presented me with some options and also give me time to go over the options and make the decision. They were very responsive and willing to answer all the questions that I had. Scheduling for appointment was a breeze, Merrissa was very helpful in scheduling the installation. James and George did the installation. They were very professional. They were able to get the installation done within the promised time window. They also make sure that after the installation was done, they clean up the area. After the installation, they took the time to answer any question that I have and also offered some tips on maintaining the water heater.

Scott Hughes

Great experience with them! Had a 17 year old central AC system that was dying -- still worked, but cost a fortune to run, and the condenser coil sounded like a transport helicopter landing every time it started up. It took a little while for all the parts to come and to match schedules, which meant that the new system unfortunately ended up getting installed during a heat wave. The 5 stars were really earned by the technician Zach, who did a hell of a job keeping me informed and up to date while working in a brutally hot crawlspace. The one thing that I'd ding Akian maybe 1/4 of a star on is that they should probably budget a bit of extra time for contingency . At my house, they hit a couple of issues that required extra time to work around, which meant the job took longer than estimated. Not a huge deal, but I think the initial two-day estimate was a little too optimistic. That's a minor ding, though; everything else was great. Definitely recommended.

John Donovan

Our technician James was very clear about the process, very polite, very thorough in his assessment, and walked me through at the end all of the work he had done and what other issues he found with our heating system that might cause major problems down the road.

Danielle Fong

Barry arrived on time and was extremely helpful. I had just bought the condo and didn’t know why the hvac stopped working. He was able to diagnose the issue quickly, explain what was wrong, fix it, and walk me through maintenance steps etc for the future. This is a great company for HVAC support and I recommend using them.

Caroline Steiner

Jessica is rock-solid (third interaction with her and she’s five stars) and she and George did a great job installing my garbage disposal. I’ve used them before and will do so again. Would give them that extra star as a company but the scheduling for this was a challenge and my vent work didn’t happen. Someday, range hood. Someday.

Eliza Stroh

Jessica and Alexandria did a phenomenal job fixing our shower. They were professional, neat, and quick and we will absolutely be requesting them next time we need help. I highly recommend them both!

Wayde Porrovecchio

Representative/plumber arrived on time and performed services in a professional manner. All information, services and options were clearly communicated. Great experience.

Peter Rowden

First of all, Akian's office scheduled a window of time when we were available for the repair, which is industry standard, but then their office followed up with an exact time on the day of the service with a text picture of the technician and his background, then the technician called on his way, very nice touch, so I was not waiting endlessly for their arrival and could do other things, very impressive. When Bill arrived we described our shower issue, Bill diagnosed the problem, gave us 3 options and then I asked him for his recommendation, Bill's insight to the likely issue with the components involved was very clear on the potential wear factor of the Simmons assembly. We went with his recommendation and when the work was completed with Dominic, his junior technician that Bill was very professionally mentoring for Dominic's future in the Plumbing repair field, the decision was spot on. The components showed the wear and defects that Bill anticipated. As a customer with a cold start with a technician, Bill professionally introduced himself, via the call on route to our home, then explained the repair options and then delivered a timely cost effective solution with no surprises, always appreciated. Bill is a perfect example of what customer service needs to be in the Plumbing industry while at the customer site, from putting on shoe booties before entering the house to closing with an efficient billing process. We now have an perfect Hot shower and as a customer nothing beats that end result. I would highly recommend Akian's 360 coordinated service as I am a very satisfied customer.

laura godfrey

Josh was excellent on the job. Quickly and efficiently diagnosed and fixed an issue with our sink. A pleasure to work with!

Daniel Wen

Akian was fast at responding and was able to send a person to check out my 2 sump pumps within 2 days (most places I called had 2-3 weeks lead time). The specialist was very professional and polite, but unfortunately didn't tell me what the issue was with my sump pump. He just gave me a few quotes to service the pump and/or replace the backup battery which would cost ~1k - 3k depending on the service. One annoying thing was that when he was taking pictures of the pumps, he opened one of the sump lids and didn't properly place it back, which led the rubber sealer to fall into the basin and block the float valve. A couple days later, my backup pump valve alarm went off since it was triggered, luckily it was working as expected. I was a first time customer so received a discounted dispatch fee, but I felt like I could have gotten these quotes over the phone since they did not diagnose the issue on my sump pumps.

Scott Lentz

Very professional and knowledgeable. Bobby was our technician. He assessed our ancient AC system [16 years old]. He took all the pertinent details and contacted the vendor of the existing system for more details. He even came back because he missed one detail. Akian will be providing a couple quotes for replacement. While they were late showing up for the appointment, they did let me know that they would be late. Much better than all my previous service providers. So far so good!

Paul Pellegrino

Excellent experience with Phil O. He was professional, knowledgeable, and informative while running diagnostics on my HVAC system. 10/10, would use Akian again.

Ross

Been using Akian for few years, URI and the rest of the team have been nothing but professional. Would definitely recommend to others.

Alex Cotter

We had an emergency leak occurring in our kitchen. They were able to make it out within a couple hours of us placing a call and had the problem fixed quickly and without issue.

Christopher Smee

Barry and Orlando were on time and very professional. They performed their maintenance work and explained everything, including options for making my system more efficient

Teresa Chen

Uri is a professional, knowledgeable, and competent plumber. Unlike other plumbers, he cleaned up afterwards. Great service!

russ furtado

Jessica patiently answered all our questions both before and after performing the work. We are happy with the results.

Max Blum-Campo

Evan replaced our garbage disposal and cleared a clogged drain. He was prompt, communicated well, and did great work.

Austin Amery

Uri and George were very friendly and did an amazing job! Easy to work with. Repeat customer.

Susan Cohen

Zach and Barry came to do the annual maintenance on our tankless hot water system. They were very professional and obviously knew what they were doing. By chance they picked up some things that needed attention to our 2 year old heating and a/c system. One issue they took care of immediately and the other is being addressed today (they came yesterday). We also booked our future services on the spot. A great find!

Jeffrey Jacobson

Fast, clean, and professional! They installed a new furnace and AC in just three days flat. Only without heat for less than a day. Very knowledgeable. Good communicators. Sticker price was a good value. I paid for quality and go it.

Andrew Gallant

Uriel Ramirez provided excellent service, he was extremely professional and did a great job explaining the problems and differences in which solution paths I could choose.

Will Eggbeer

Good experience with Akian. They were able to fit us in for a same day visit when our boiler was having issues. Initially, the first tech was a little pushy with maintenance plans and other suggested services, but after indicating I just wanted to repair the issue at hand, all was fine. Randy showed up on time to complete the work, was professional, and took care of the issue without incident. Thanks.

Rico Martinez

Was pretty lucky having these people come out to check out the issue with the sump pump. The tech (Bill) was nice and he seemed thorough when he reviewed the problem. He also saw that I had a furnace and A/C and provided some service plan quotes which was a big plus. They also provide quotes via text and email right on the spot, which is great. Recommended for sure.

Ali ADOUDOU ARTINE

Great experience with Akian! Job to be done: boiler and HVAC maintenance. Phil gave us a 30min notice before he arrives. He presented himself, donned his shoe covers and assessed the work to be done. Phil is extremely courteous and explains all the steps in the maintenance. He puts everything back into place once he's finished. Great service.

Judy Kwan

Akian just came by to fix a heating issue. Superb service from beginning to end! The woman who scheduled my service was extremely nice and was able to schedule my appointment for the next day. Not an easy thing since many are likely having heating issues in these cold temps and because the Blizzard of 2022 was just a few days ago. The technicians, Jedd and Derek, were professional and took the time to explain how they fixed the problem and what I should do if it happens again. Now I know why they had such high ratings on Yelp! Will use them again if I have heating problems.

Nicholas Sturgeon

This company is nothing shy of a godsend. Top quality service. Top quality customer experience. Worth every cent every time. I have been using Akian’s for a few years on a large number of sensitive project and they go above and beyond every time. From the top brass down, everyone here strives to leave a good impression on their clients. From my clients to my family, everyone that has met the Akian team has converted to using them exclusively for all their plumbing and home servicing needs. Truly satisfied.

Hilary McConkey

They came and fixed the plumbing for my sprinkler system and I’m happy to have things working again. It was very easy to schedule, they were friendly and professional, very easy to do business with. Andy and Raffi are great!

Eliza Greenberg

We had a wonderful experience with Bill. We had scheduled with him to do some routine repairs and then our pipe burst. Bill pivoted quickly and jumped into action, fixing everything and staying with the job with a sense of urgency and extreme competency. He was professional, transparent, adaptive, comforting, reliable and above all else - extremely capable of handling everything we threw at him. I would highly recommend!

Sean Lally

Great team of professionals! No one else I’d rather use in the area for my plumbing needs.

Steven Kleiner

Impressed and pleased with Zach's work. He went the extra mile to make sure that the installation of an electrical heating element in the heat pump system was done 100% correctly. Very helpful in explaining the work done, checked filter and drain. Could not have done a better job.

Joseph Hendrickson

This is the second time we’ve used Akian, and once again we were impressed by there professionalism and knowledge. Bill provided us several options for replacing our water heater, which was still under warranty. We discussed the options with him, decided on a package, and he and John went to work. Along the way, Bill noticed that a previously installed PVR was throttling back water pressure too much, and made adjustments that made everyone happy. No mess, no fuss. These folks know their stuff and they know these houses.

Kathryn Rodriguez-Clark

George repaired two toilets and a sink for us and was wonderful. Efficient, effective, responsible and friendly!

Roberto Lim

Two Akian plumbers came to inspect my system. They were courteous and pleasant. They provided several thorough estimates and did a good job explaining the various components. They also inspected gas pipes in my basement for leaks. I didn’t end up accepting any of their proposals.

Pilar Vigil

Andy and John did a great job! Both were very polite, professional and kept me up-to-date as the job was taking place. Ran into some unforeseen issues because of me living in an old building. They handled it very well, they apologized for the problems even though it wasn't their fault and got the job done as quickly as they could. I would definitely recommend using them.

gabriella

Extremely knowledgeable and professional. Timely, well priced, adhered to COVID 19 masking protocols. Both techs were extremely helpful and provided excellent service. I will be using their services for many other house maintenance services. I’m so happy I found them!

Laura Blustein Gibbons

Evan and Chris did a fantastic job changing pipes and fittings for our bath and shower. They were extremely nice and polite and did a wonderful job cleaning after the work was done too. They were very professional and did beautiful work. Very glad we hired them. Highly recommend.

Betty Lee

Evan and George were so pleasant snd professional. Evan walked us through and explained what was needed in our situation. They put us at ease and we know we were in good hands with them. Tara also another amazing woman! She is extremely friendly and helpful whenever you called . Overall the service at Akian plumbing and crew made the experience that was stressful more at ease !

Cindy Boudreau

The engineer Phil returned my call within 15 minutes regarding a leaking humidifier. He walked me through the process of shutting things off safely so I didn’t have to pay an emergency fee, but will have someone from Akian come soon.Thank you Akian Plumbing!! Today, James and Dereck installed a 75 gallon hot water heater for us. They were courteous, professional, good communicators/ explained things well and left the basement cleaner than it was when they arrived! Thank you again Akian Plumbing!!

Chuck Shaw

I strongly recommend Plumbing and A/C. I connected with Aiken plumbing and a/c because they were able to schedule me in sooner than anyone else two years ago. Their service has been timely and they make sure I understand everything before they leave. Barry and Manny did a great job and explained what they were doing during the inspection. Upon completion we sat down and reviewed the status of the units. They also presented a budget for safety and to improve performance. Their responses to all my questions were clearly explained.

Grumpy Athlete

Akian gave me amazing emergency service when a boiler failed at a rental property. They worked hard to accommodate both my tenants and my budget. They now take care of all of my plumbing and HVAC units at our rental properties. Great company!

Robert Swint

I have used Akian for multiple projects, including replacing a radiator and transitioning from a forced hot water oil heat system to a high efficiency natural gas system. I will continue to use Akian because they go to great lengths to make sure everything works and that your problem is solved. For example, after installing our new system, we had a minor problem with one piece, and they stayed true to their word and warranty and came back to fix it at no charge several years later (a fix that would have normally cost over $1500). They have built trust with me and I will continue to call them first any residential plumbing projects.

Jonathan Palmer

I used Akian to replace our old central AC system with a high efficiency heat pump system. Akian is probably one of the best service companies I have ever worked with. The owner Steve was prompt and communicated well during the initial quoting process and then worked to ensure everything went smoothly including working with Masssave on my behalf up until the install. During the installation his techs Zack and Jon were professional, clean, courteous and communicated well what they were working on and what the status was. At the end they made sure I was thoroughly familiar and comfortable with the system. Overall I think Akain went above and beyond what my expectations were. I’d highly recommend Akian for your HVAC needs.

Greg Franz

Zach was great to deal with. He was professional, super friendly and helpful, on time, put covers on his shoes to keep my apartment floor clean, answered my many questions. He went above and beyond - thank you!!

Michael lD

Our A/C suddenly developed a leak and needed to be replaced. I called the service company I've used for several years and it was 3 weeks to get a quote and they weren't scheduling installs until late August. I called Akian and someone was out in 3 days with a quote and they were able to schedule the install in 2 weeks. The techs were very knowledgeable, and neat. We now have A/C back and Akian has a new customer!

Michael Costa

Thiago was excellent as always. Met him last year for the same service. There were a couple of hiccups this year with the company’s new system and though I am a customer of a few years, my appointments and equipment were not updated correctly and prior techs were not prepared for our service. Once Thiago was actually able to come out he was very thorough and explained everything in great detail. He provided the recommendations and several options to resolve what he believed were best for our circumstances. He communicated with the office and secured a $99.00 credit for all of the inconvenience of the scheduling confusion. He was very personable and seemed to genuinely care for the safety and comfort of our family. I cannot speak for all of the Technicians, but though I was initially frustrated with the delays, his demeanor and professionalism made me give them another chance and they’ve kept me as a customer. The service industry has lost a lot of its shine recently probably due to high demand and long hours so it was refreshing to see someone take their time and really address my concerns.

Sarah

I had Akian assess my HVAC unit to determine if it needed maintenance or replacement. Phil was very thorough and thoughtful. He took lots of pictures and used these to help explain to me what was needed. He took the time to find the specifics parts needed for my unit since they were not standard so that he could provide me an estimate before he left.

Karen Harmin

I waited to write a review until Akian had been out a few times, just to make sure they were consistent. These guys are GREAT. They're reliable, they communicate well, they're competent. We've lived here 10 year and the tankless system never worked right, and now it does! In 40 years of home ownership I've never found a group of plumbers/HVAC guys as professional and as competent as the Akian crew. Highly recommend them.

Jennifer cook

Manny was amazing! He was fast, efficient and didn’t leave till I was satisfied with the end result!

Fa'iz Bayo-Awoyemi

We had Jessica L. Help us with our bathroom and give us estimates for some other jobs. She was very respectful of our home and was able to appropriately fix our shower issue in a timely fashion!

Nadav Pearl

Zach, Manny and Dereck performed a full replacement. They were thorough and extremely professional. Merrissa at Akian's office was also exceptionally helpful during the scheduling process. Would absolutely recommend.

Wenxin Xu

Thiago, Raffi and Phil did a very professional job and took the time to make sure everything working properly with the water tank and humidifier installation. The quotes were completely transparent and I highly recommend them.

Pin-Lun Lee

Manny and Dominic are technicians who came to help me today. My kitchen sink is clogged for about 2 weeks. They found the problem in couple minutes, and gave me some options to fix the issue. The price is transparent. They showed the estimations of different options before they fix the issue. You can ask them about those options. Their recommendations are practical and professional. After they fixed the issue. They also clean up my sink and put my dishwasher's drain pipe (which I removed it myself before because of the blockage) back to my disposal. Nice service. If you don't know who to find when you have blockage issues. I would say give them a try!

Monique Airasian

James and Jessica were polite, professional, and courteous. They were great communicating what needed to be done and when they would be here. Great job.

Daniel Tobert

I was impressed with Akian from the start. Easy to schedule and they later called to offer an earlier appointment after a cancellation. We needed our central A/C system repaired and received quotes from other companies recommending complete replacement, which we thought was an oversell. Bobby from Akian was professional and able to repair our existing system and also perform some maintenance to make it run more efficiently. I will definitely be using them for all HVAC needs as they are an honest outfit that does quality work.

Carolyn Gibson

Akian Plumbing was fast and efficient when scheduling an appointment. They were upfront about what the costs could be and even sent a photo/bio of my assigned plumber so I would know who to expect. John was great. He explained everything to me and was honest about cost differences between buying fixtures myself or through them. He went the extra mile by looking at all the plumbing in my basement and letting me know the condition and things to watch out for. Within 24 hours of me calling Akian, I had a new toilet installed and an unclogged drain. It was a great experience and I would highly recommend!

elizabeth mccarthy-white white

They were very attentive to my issue and getting it resolved for me ASAP. Phil came out and he did a thorough evaluation and got my furnace to stay on. They are very organized with their scheduling and record keeping. I was very impressed that he took notes on his tablet for future issues that could arise. I have used Akian previously for a plumbing issue and they did a great job then, too. I highly recommend them.

Jeffrey Tarter

Absolutely terrific experience--by far the best in my 40+ years as a homeowner. From the very first call I placed to follow-up on billing and paperwork, the professionalism was awesome. Our technician, William, really knows what he's doing (and didn't drag along an unskilled intern to practice on our job). All this efficiency seems to be reflected in Akian's very reasonable pricing--I didn't get any feeling that we were paying for big-company overhead and hard-selling.

Lisa Marie Keuchkarian-McKeen

I used this company to check my hvac system out. Phillip was incredibly punctual, and professional. I had some questions and he was extremely thorough in his responses for me. He was courteous in my home which I really appreciated. My husband had come in towards the end of his visit and he took the opportunity to go over everything with him and explain each issue over again. I recommend them highly.

Amanda Kennedy

Jed was a wonderful technician! He was friendly, knowledgeable, and professional. As this was my first time replacing a water heater, he was able to explain the various options and pricing so I felt informed. Also, this was an emergency (my old heater failed and flooded the basement!!) so I was grateful they were able to schedule me in a matter of hours, even working alongside the water remediation folks. Akian (and Jed) made a very stressful situation much easier to manage. Will *definitely* hire them in the future.

Michael Couture

We used Akian for the first time to service our AC system which stopped producing cold air. They were responsive in setting up an appointment in a couple days after the call. The service tech, Brendan, did a nice job explaining the work he did, and got the AC system up and running. So, our experience with the tech person was very good, as others have stated in their reviews. When we called Akian afterwards with a question about one of the charges on the bill that seemed in error, the owner, Steve, got back to us and said it was indeed an error. He explained what he thought caused the error, and he promptly refunded the difference. That helped earn our trust. We look forward to using Akian again in the future. The next project we asked Akian for help was to replace our old four bath/shower faucets that were leaking water into our basement. When he came over, Steve noticed we also had a few old corroded basement pipe fittings that were starting to leak. Steve quickly gave us a quote to do all the required work, including a brand new single bath/shower faucet and re-tiling of the bath wall. Manny came and did all the new plumbing work, including carefully breaking through the bath wall/tile, adding the new bath/shower faucet, and replacing the corroded pipes in the basement. We now have a beautiful, and fully functional, bath and shower, and no more leaks! We love how responsive Akian is, how friendly and professional everyone is, and the great quality of the work.

alice avakian

Even and Chris did an excellent work together. They worked hard, made sure every particular detail fit in place and stayed in place. If for some reason, one particular part or connection was not perfect, they strived to make sure to find and apply the exact one and finalize it. They worked as a good team, they demonstrated solid knowledge, good studied background, and professional work. We commend Even's and Chris's meticulous performance, and wish them the best at all times. Their great work surely is a reflection and demonstrates of the company they represent as the "Akian company".

Jonathan Chang

Uriel did a great job with our repair, was on-time and efficient, and very helpful explaining to us what needed to be done

Nancy Garber

Mike, the technician was incredibly competent, knowledgeable but also kind. He had the patience to explain everything to me and took his time to make sure that the work was done correctly. I have never met his boss but learned that during the last year that he had helped a couple of elderly people who were struggling financially by giving them big discounts or not charging them at all. Marissa who answers many of their calls is their front line person who demonstrates the same professionalism and patience on the phone as did Mike in person. Thank you again for everything and would recommend you guys highly to anyone needing their services.

Karin Freed

Akian Plumbing was friendly, efficient, and affordable. I appreciated that they were very straightforward with their pricing and also offered excellent customer service. They replaced my water heater and did an excellent job (they also charged hundreds of dollars less than all the other companies I quoted ahead of time). I absolutely plan to hire them again in the future! Recent update: I called Akian to repair a few issues with my sink and faucet, and once again, they floored me with their excellent customer service and transparent pricing. Randy, the technician who worked with us, observed COVID protocols and made the whole experience feel safe and easy. I stick by my original review and will continue to call on Akian in the future!

Carol Aplin

Akian replaced my hot water heater and boiler with a combined unit that provides both hot water on demand and hot water baseboard heat. The whole team was great: professional and focused on customer service. Evan, in particular, went above and beyond. When the original plan for the direct vent wouldn’t work for various reasons, he found an alternative location for the direct vent (no small feat in a condo building). He worked hard to ensure the project was completed within the original estimated timeframe, despite the delays caused by the direct vent issues. He did fantastic work, and whatever they pay him is not enough!

Carrie Pennewell

Uri quickly identified the issue in our HVAC system and solved a leak caused by a faulty condensation pump. He was great to work with!

Derek DiGregorio

Top notch service and knowledge! First time user and super impressed. James was extremely professional and knowledgeable taking the time to explain multiple questions I had. Tara was very responsive and professional with coordinating the appointment and following up with any open items. Much appreciated and looking forward to working with Akian in the future for multiple needs!!

Bonnie Wong

Bill and John (Ioanis) did a PHENOMENAL job replacing our water heater: it was a tight space, but they found a solution and were able to remove the old heater and replace it with the new one expertly, carefully, and thoroughly! They even cleaned up and vacuumed after--so incredibly thoughtful. Thank you for your hard work and creative problem-solving. We feel ready for the winter now.

Morgan Talbot

Had a great experience on a first-time visit from Akian. Phil and Chris were both extremely professional and courteous, showing great attention to detail and leaving no stone unturned as they inspected our HVAC system. The documentation of the visit sent by email afterwards was super detailed and helpful. Phil is very knowledgeable about HVAC systems and I learned a lot of useful information just from this one visit - at the same time, he is always upfront about any uncertainties or caveats, which I really appreciate as a customer. Definitely planning to find this company again for HVAC-related work.

Jill van der Poel

Akian is our go-to for any plumbing needs. Our water heater stopped working, and they were quickly able to identify the issue and get us in the schedule for repair. We worked with Mike W. and Andy B., and they were so courteous and professional. The work they do was very thorough and is now working great!

Mike Spikes

I’ve used Akian a couple of times. They have always been professional and they actually call you back. They located a leak that 3 other plumbers could not. I also like that they txt and call to confirm the appointment. My most recent experience, John and Evan finished a job early and called to see if they could come by early. They were thorough and investigated several possible sources for a recent leak. Great job guys!

Lydia Farrand

Excellent service. Our technician, Philip, phoned ahead with eta, arrived on time and performed an annual service on our two systems in a professional manner. He was knowledgeable, courteous and worked quietly and cleanly. Finding a reliable company in Boston can be challenging - I can highly recommend this company.

Kathleen O'Leary

Barry came out twice to work on my unit; Bobby and Kevin also contributed to the fix coming out as well. It was a complicated repair (high voltage power surges fry a lot of pieces) paired with some some supply chain delays, but I am so glad to have heat again. The team was very professional. Barry was An especially good communicator explaining the situation. I will absolutely be using this company for all future servicing.

Nathan L

Everyone I’ve talked to at Akian has been helpful! Roy, Andy, and Barry installed a replacement heating system efficiently and transparently, explaining the nuances of the building’s ductwork and the adjustments they would need to make. Shout out to RJ for dropping off space heaters while the old system was out, Merrissa and Tara for quickly replying to questions, and the owner Steve who made an opening in the schedule and went above and beyond to research the recently proposed changes to Mass Save heating rebates for 2022! Thank you!

Enya Lee

Akian is amazing!!! They have helped us with a water heater replacement, plumbing needs, and HVAC/AC maintenance. It is super easy to book an appointment and communicate via text. Meg response very promptly even after hours. She is always friendly and willing to advise! All of the technicians have been very knowledgeable, polite, patient and trustworthy! They give their honest opinion of the circumstance and go above and beyond on each job. They frequently give tips on how maintain and extend the life of my units. I can’t recommend them enough and will definitely continue using them in the future!

Ben Howard

Quick to schedule, Chris and James were there on time, gave a quote with lots of options, easy to pick which items we wanted/needed, and did the work quickly and very thorough. Recommend them for steam heat repairs/maintenance.

Ciarán Anthony DellaFera, BSG, MD

Phil did a great job performing annual maintenance on my HVAC system.

Daniel Denning

My experience with Akian was very positive. Barry, the technician who responded, quickly diagnosed the issue with my A/C system and replaced the offending capacitor. Barry was thorough, professional and happy to answer my questions and walk me through his diagnosis. Thank you! Spring '22 update: James G came by today for a scheduled annual A/C maintenance, and he was super thorough and friendly -- another excellent experience.

naomi fener

Beware of price gauging- Called for a small job, after paying the $99 dispatch fee, the tech quoted me $850 for the job. He said the job would take 30-60 minutes. Retail the parts cost $30-50. I asked for an itemized breakdown of the cost. He called the dispatch, and they could not and would not give an itemized breakdown of the cost. Job was completed by another company for $208. Update: The owner saw the review and called to check in. We had a wonderful conversation, he explained why there is no line item breakdown (they pay their employees more than most companies, offer retirement benefits etc). He then said he would follow up on the pricing- he called a few days later, there had been a mistake with the coding of the job and the actual cost would have been significantly less. He mentioned they uses it as an opportunity for training for the employees. Really lovely, will use them again

Michael Norris

James came to my house 5:10 pm on a Saturday in the freezing cold. He was efficient and friendly. Explained what was going wrong with my gas boiler, fixed it, and gave me recommendations on best steps moving forward for a lasting solution. Very happy with his service.

John Dalrymple

I was extremely satisfied with the service provided by Akian Plumbing Air Conditioning and Heating and I highly recommend them to anyone looking for professional reliable service. The real person I spoke to when I first called was impressive. She listened to my problem, asked relevant questions and was able to schedule a service call. I liked that Akian texted and emailed me service call reminders. I also liked that Barry, the technician who came to my home, called to let me know his ETA. I was super impressed with Barry. He was a very profesional exceptionally knowledgeable technician who could communicate in terms that I could understand. He took time to explain his plan for diagnosing the problem, the service call cost, and the options/costs for repairing the known problem. He also answered all my questions and identified some upgrade options that I might want like the Wi-Fi thermostat. I am glad I called Akian and would highly recommend them. Thanks so your excellent service, Barry!!

Brian M

Akian was great from start to finish. Tara in the office is super responsive on the phone and helped navigate my limited schedule. Phil was prompt, knowledgeable and I loved that he kept me informed of what he was doing each step of the way. He helped me understand what was really going on with my HVAC system. I would recommend Phil and Akian any time.

Chanthyna Chhay

Phil O. came out to investigate why my heater was blowing cold air and completed a very thorough investigation that resulted in a replacement recommendation. He took the time to answer all my questions and to go over all the different options I had available to me and didn't put any pressure on me to make a decision on the spot. I appreciated his professionalism and patience.

Paul Creeden

I received a free estimate with coupon from their site. The estimate was given by a knowledgeable professional who showed me several options. My installation was easy to book and was available shortly after. The office staff and plumbers were pleasant, responsive and informative throughout the process. A solid company. Not the cheapest option perhaps, but they deal in quality materials and back up their work.

Cyrus Komer

Great communication, professional and knowledgeable. Well run and it shows. Manny and George were great!

Michael Raiter

Akian Plumbing did a fantastic job, I'm very satisfied with the work they've done. They went above and beyond in several areas, and have provided good follow up support as well. I had my ancient oil furnace/AC/water heater removed, and replaced with a state of the art heat pump, gas furnace, and water heater. They identified problems with the duct work and removed unused ducting, making the system more efficient. They could have just installed the equipment, but Steve/Mike/Bobby/Antonio all did more than they had to - from helping to clean up a small oil spill (that wasn't their fault), to giving me pointers on insulating my duct work, to recommending better filtration options, and catching other problems (like my aging water line) I'm hoping not to need to replace my heating system again for some time, but I look forward to working with everyone at Akian again.

Demi Marie

Very pleased with our experience with Akian. We've used 2 other local companies in the past for other projects and had reasonable experiences with both, but not amazing so we decided to try another company. Definitely was the best of the three. Would use them again easily. They were knowledgeable, easy to work with and were able to solve our issue better than we expected would be possible. Plus, the pricing was very fair. One note, I initially used a Google messaging option to contact them, but never heard back, however they were immediately responsive when I called. Best to avoid that Google service and just call them.

Pierre Sasson

Mike and his partner were awesome. Not only did they do a professional job in repairing our radiant heat system but Mike welcomed my annoying hovering and many questions. He educated me on how my system works and also the history of steam heat. Apparently, the Empire State building runs on a similar system as my old house! Mike is both an expert plumber and an outstanding teacher! I will definitely be calling Akian for future plumbing (and educational) needs!

Brandon & Nicole Henry

We were having all sorts of trouble with our AC unit until we contacted Akian plumbing, heating & AC! Derrick and Phi were outstanding! They both were very professional, knowledgeable, and extremely thorough. We would definitely recommend them for any of your home repair/maintenance needs!

Sarah Gordon

Simply the best. We have used Akian for our A/C and to replace our dish disposal and they always go above and beyond. Their technicians are such nice people who genuinely care about making your house safe and functional. Amazing to find this level of professionalism/quality. Customers for life!

Erin Scheaffer

I don’t often take the time to do a review on businesses I use but the service, response and professionalism of this company was outstanding. I was able to book everything through text with a rep. They had strict COVID protocols in place which is reassuring. When the tech was on his way I got a text with his name, a little bit about him and a picture - LOVED THIS! The gentleman that did our repairs was friendly, clean and on time. He worked quickly and explained the issues with each item he worked. It has been a week since he serviced our house and all items are working great. This will definitely be my new go to for all HVAC services.

Eugene Yurtsev

John and Phil came for an HVAC maintenance. They arrived on time, were very thorough and super nice. We got a very extensive summary report. Definitely recommend and will work with the company in the future.

Kurt Cerulli

Greg and Phil did a great job- figured out the problem in the morning, fixed it on our roof (on a very hot day) all afternoon. Very pleasant and professional. Thanks, guys!

Andrew

We had and incredible experience with Akian Plumbing. We worked with Mike, Stephen, Merrissa and Zack. They are a world class team and they provided me with peace of my mind the entire experience. We had 3 Minisplits installed and things could not have gone smoother. Every workday Zack our technician gave us ample notice to when work would be begin and end. He not only kept us up to speed with job being done but even went above and beyond working overtime ensuring our system was top notch. He stood a top a ladder at 80+ degree heat working non stop. Truly Stephen Akian has hired the best staff around. This is a PREMIUM service. Yes you can have this done work cheaper thats true. I received those same quotes at lower prices but I didn't want to wonder what corners other companies would cut to give me that price. We payed for a perfect job and thats what we got! Thank you Akian Plumbing for the work you did for us. I will be updating my review after 2 months of living with the units!

Heeyoung Lee

My house had a furnace breakdown on a cold, stormy night earlier this week and Akian Plumbing was there for immediate help. Phil made himself available on the same day after hour and diagnosed the system very quickly. Unfortunately, it turned out that my old furnace needed to be replaced but Bobby and Antonio, Akian's another experienced plumbers, made a smooth transition to a new heating system efficiently. All of Akian's staffs I worked with were very polite, professional, and arrived on time and working in a pleasant manner. As a returning customer, I highly recommend Akian Plumbing for your Plumbing/ HVAC issues and recommend that their service will definitely be worth every penny.

Hilary Dobel

We recently moved into a new home, and Akian has been incredibly helpful as we work out the kinks in the new place, which has some eccentric plumbing and heat. John S. figured out what was going when we couldn't get heat or hot water in parts of the house, and he really seemed to know his stuff. When the ancient central air system died in May, Akian saved us again—big thank-you's to Phil O., who diagnosed the issue and offered options for repair, and to Zach L. and the rest of the team who installed the new system *in the middle of a June heat wave* in our boiling hot attic. Despite the conditions, they were steady, efficient, and personable, and when there turned out to be a manufacturing issue with the unit they installed, they swapped it out for a new one the same day. When the AC acted up again (not Akian's fault—it was an issue with the original drain in our attic) Zach came back and fixed the drain on a Sunday night. My experience with Akian is that they always quote you lots of options, including work you may not feel the need to have done right away, and if you're like me, you may want to get second opinions to figure out the best course of action. A couple of times, I've opted not to go ahead with smaller jobs or replacements that an Akian technician suggested, but I've never, ever been given a "hard sell" or felt any kind of pressure. Other times, quotes from other services have been comparable in price and the type of service recommended. Everyone at Akian, from the technicians to the office staff, has been courteous and helpful, and I couldn't be happier with the quality of work.

John Laparidis

Barry did a great job helping get my heat back up and running. Thanks again.

Megan Siebert

I am updating my earlier review. This company truly listens to their customers and does everything in their power to ensure that their customers feel valued and heard. I have used them for HVAC and plumbing needs for the last 6 years. I can always get an appointment fairly fast, professional techs to do the work (that arrive on time), and their front office is always there to help. Truly a trusted company in my book.

Monique Nikolaou

Love love love Akian plumbing services. Literally a one stop shop, whether I need plumbing, or HVAC, they are ALWAYS ALWAYS there and ready to service our needs. We’ve used akian a lot this past year since we bought our new home and have been doing lots of improvements. They respond right away, and always get someone to our house within 24/48 hours, if not the same day. They are always very professional, wearing booties when entering, I never feel uncomfortable. The guys are very sweet, and family guys, so I feel very comfortable with them around my children. I can’t recommend them enough! J

Amanda Girginis

Akian is Awsome! And they get the job done! Phil was our technician today and WOW, This guy has old school manners! Extremely professional and knowledgeable at his craft. My A/c was up and running quickly. Thank you Phil, you saved the day!!!! All around great experience. Highly recommend!!!

Rebecca Dornin

Akian Plumbing does high quality work and is competitively priced. They recently replaced my shower drain and did great fast work and they were on time. I felt they charged fairly given the short notice. They also did a plumbing inspection of my waterline and basement. The owner came, and he is a master plumber. His knowledge is vast, and he had offered numerous tips and pieces of information that were extremely helpful for free. I definitely recommend this company.

John White

The engineer, Uriel, was terrific. He did a fantastic job and was very professional and friendly.

Leigh-Anne Zavalick

Evan R and Raffi did a great job! Also had a great experience with Zach on our HVAC system.

T J

This is a company that is actually accountable, reliable, very professional, and fair, which you can't find too many in this industry. Their customer support is the most polite, most responsive, and most effective one I've seen. It's extremely easy to schedule appointment, and the procedures are followed promptly. It's also easy to give feedbacks and they take your feedbacks seriously. I used to have a problem with the company because there is a diagnosis fee their customer service and plumber did not tell me beforehand. However, their response after I feedback the problem to them is amazing. I simply replied to their automated message system about my experience, didn't expect anything will happen after that. But their manager actually then reach out personally asking about my experience and solving the problem for me. This level of customer relationship management is what you can never expect from other companies, especially in plumbing, contracting businesses. They actually care so much about their reputation and the feelings of the customers and they are in the business for the long game. There's a reason for so many good reviews you see. It's definitely a company you can trust to do business with.

Kristen J

We had an AMAZING experience with Akian Plumbing. From the initial inquiry to the completed project, this was hands down the best experience we could have asked for. I submitted an estimate request online after hours and immediately received a response from the owner. We scheduled the service call for the same week, working around my schedule. Grigor arrived promptly on the scheduled service day. He was extremely informative and made us feel comfortable about getting the bottom of the issue. He respectfully explained everything to us and talked through the entire process and gave us all our options. Our pipes froze two years ago and we needed to check to see if the radiator units were cracked and the extent of the issue. We had been using our electric heat while trying to get the problem resolved. We had three other plumbers/companies come out to look at the work that needed to be done over the past two years. Their service was extremely poor, slow and they ended up quoting us 3X (literally) the cost we ended up paying with Akian Plumbing. We had been putting off fixing the issue because of the extremely high price quote and hassle of working with these other companies. Akian Plumbing fixed the problem the same day! It turned out the pipes were not cracked, and only one radiator needed to be replaced. We are young homeowners and we are so thankful to have found such a wonderful plumbing company we can use for many years to come. We will certainly be recommending them to all our friends and family. Thank you!!!

Mary Doyle

I called Akian on the recommendation of my nephew - Tara, found me a last minute cancellation slot and was so helpful and kind. The technicians that came out were great, very professional, answered all my questions, and wore masks - then followed up with email of different options I would have to move forward. They were all fantastic!

Michael Alpert

The team was thorough and professional. I hired them to repair and replace the waste/sewer lines in my condo. They did a fast, thorough, and efficient job and cleaned the place up when they finished. They were also incredibly responsive and punctual. I'd highly recommend them.

Gregory Sakal

Akian gave me a number of options for a new water heater. I called with questions, and got the information I needed to make a decision. The install was performed very professionally and cleanly. They came back later in the day to adjust the temperature, after the new heater had settled in. The overall experience was excellent.

sougata sarkar

Uri and Chris was great, very nice to work with and very attentive to the work. Strongly recommend

Marie Mabardi

Manny was professional and efficient in maintaining our heating system. Additional he answered all my questions and was neat and tidy! We're so happy that our system is now in great working order -ready for winter. Happy that we have Akian Plumbing to help whenever we are in need. Thank YOU Team AKIAN!

William Stearns

It was easy to book and I was able to get an appointment quickly. Bill showed up on time and was professional, clearly experienced, did immaculate work and also installed an additional piece that will save me on future maintenance. Cost was totally reasonable and will be using Akian as my plumber going forward.

Tim Murphy

Barry was THE best furnace technician ever. Very knowledgeable! So impressed that I signed up for A/c maintenance! Manny tuned up my A/C. Another successful Akain interaction!

Amy Hughes

I’ve had Akian Plumbing tackle a number of repairs in my old house. Each time they have been efficient, professional, and clear with me about the scope of the work needed and why. They have also pointed out things that they noticed I will need to have taken care of in the future. They’re a great team! During this pandemic, they are also very considerate about entering my home and wearing masks and asking me to wear a mask for their safety as well.

Sue Falls

I am extremely pleased that I called Akian to handle all the miscellaneous plumbing needs we needed after a client’s major renovation. They handled everything easily from the first contact, to the last item, making my client perfectly happy after a long and stressful renovation. I will absolutely use them again. Thank you for making my job as an interior designer much easier. Sue Falls.

Sebastian Loaiza

Josh took care of an issue with the water disposal. He was very responsive, conected with us and helped me resolve the problem. Thanks Josh!

Vaibhav P. Pai

I have so far used them only once to trouble shoot issue with my water line connection to the washer. The technician Mike was extremely professional, courteous, and knowledgeable. They were quick and efficient in figuring out what the problem was. I would definitely call them for future plumbing related needs. I have now used them twice. Technician Mike and Andy B came to remove the intelliflow system attached to the pipes going to the washer which had failed and replaced it with a manual valve system. They were on time, very professional, efficient and quick. Would highly recommend them.

Melanie Fleet

I am a realtor and not only have referred many clients who have been happy with Akian, I have used them myself in my own home. I've come across many plumbers in my line of work, and sometimes you don't even get call backs! Akian is always very responsive and quick to schedule appointments, courteous and super efficient. When they came to my house, the tech asked if I had any other plumbing issues to check out while he was there and turns out I had small things I'd forgotten about. He fixed no time. Highly recommend!

Wen Lv

Folks are very nice, professional, and really know their work, did a fairly neat job rebuilding all three toilets of my place in 90 minutes. I always choose Akian Plumbing.

S

We hired Akian twice so far for our AC unit and boiler. The reception is very polite and responsive; Jeremy is very knowledgeable and fixed out our AC unit when other company can’t fix for 3 times! Tech Mike is also very wonderful for helping our boiler auto fill valve when we weeds stuck for months and not sure what to do. We are going to rely on them for everything from now on😄 They are professional, trustworthy knowledgeable and polite company ❤️

Jonathan Eden

Manny was thorough, and explained all the possibilities and options we had.

Scott Kronewitter

2019 Over the holidays, Akian replaced our natural gas hot water heater, and the experience and quality was fantastic. Not only did they install it up to code, we passed our inspection first shot in a timely manner. During this time frame, they were also helping other customers who had “no heat” (aka broken furnace) issues and put them first in terms of scheduling. When you take a step back and think about having to wait a few days for our water heater installation, you begin to realize what a great thing this actually is. If we were ever in a “no heat” scenario sometime in the future, these guys will be there to help! Not only that, they help in spades and don’t leave till the job is done. Akian also offers heater and/or air conditioner service plans which sound like a great deal; especially since they are backed by such a talented team. This is our third time calling the Akian team for various plumbing work and we have enjoyed the process each time. Their technical expertise is only part of why these guys are the best. Their ability to get in and get the job done right the first time puts these guys in the elite category. 2020/2021 We recently renovated the 4 inch drain system and vent stack in our basement and replaced the old cast iron pipes with PVC. Manny and Andy from Akian worked hard on the planning, execution and integration of the new system with our house. This was a major job since it involved, and ultimately improved, every floor in the house. They took everything in to account and went full PVC from the basement to the roof. Akian also provided the roofing specialist to make our new PVC Vent stack water proof on the roof side. Manny even went the extra mile to make sure it was watertight during installation. It took a while but I would rather have it right. We passed all the permits with flying colors. A great team with high technical and communication skills and I highly recommend them. If you have natural gas piping problems, John at Akian is one of the best, if not the best around. Jon with gas pipes is like a fish in water. We could not be happier with the work he accomplished. We passed all permits without any issues and in a timely manner. Recommending him is simple. One of the best teams at Akian is their Tall & Thin Team. Jed and Andy are the prefect team if you have some tricky plumbing in small and/or tall places. We are most impressed and the work they pulled off was up there with the Aegean stables. I can’t recommend them the most. They also know their air conditioners. Recommending these guys is simple and a special thanks for Akian for organizing such a team for my challenging project. For straight up copper work plumbing, James from Akian is your go-to-guy. We had some interesting work to do over the Christmas/New year’s season (in the middle of a snow storm) and he got it done. We hooked up a gas hot water heater with a leak sensor and it works great. I recently splashed some water from a nearby pump onto the leak sensor and triggered the shut off and the hot water intake valve closed just as it should. I should probably trigger the sensor every so often to make sure it works in an emergency. Well done on the install. I highly recommend. During the 2020/2021 Covid years we were able to fix up most of the plumbing projects we had piled up using Akian plumbing. Merrissa at Akian was instrumental in the scheduling and comminution of the projects from start through the final permits. We got the projects done in a reasonable amount time and passed all the permits. I had more plumbers over to the house than I had friends and both parties followed great safety measures and there was no COVID transmission either direction. Go Team and thanks to everyone at Akian for pulling this off so professionally in such hard times.

Pat Lee

Bill from Akian Plumbing was extremely professional, friendly, responsive, and service oriented. He arrived on time in mask, gloves, and booties. He immediately diagnosed the issue with our toilet, carried out the repair quickly and expertly for a reasonable price, and then checked in on any other issues we might have while he was there. We couldn’t have been happier with Bill’s amazing service and will certainly turn to Akian again in the future for our plumbing needs.

Maude Tessier

My AC wasn't working and Akian sent out a tech called Phil to help diagnose the problem. It was easy to book an appointment and they were very responsive in confirming. Tech was very professional and arrived on time. I am awaiting my estimate and may contract them to do the repair work.

Megan K

We have used Akian Plumbing now on a number of jobs. Every single experience we've had with them has been top-notch. From our initial call to them all the way to receiving our invoice at the completion of the job, they have shown extreme dedication, a deep knowledge of plumbing and truly care about the experience each and every single customer has with them and for that they should be commended. It is easy to see that the Akian team lives and breathes plumbing. I would highly recommend them for any job! Thank you again to the Akian Plumbing and Home Services team for making each and every single transaction with you easy and seamless. We greatly appreciate you and the exemplary work you do!

John Czajkowski

Service is consistently excellent. Would gladly recommend Akian to other homeowners.

Joshua Smith

I HIGHLY recommend Akian plumbing. My AC went out after regular business hours, I was able to get in touch with Akian without any issue at all. I initially spoke with Steve who had one of his staff at my home in under an hour and a half from when I called! Communication regarding the service call, pricing, and timing was clear and spot on. The tech that came, Jeremy, let me know in advance when he was going to arrive and was fantastic! He came along with another staff member, Brendan, and all I can say is that they were professional, resolved the problem in under an hour, and I can not recommend them enough. This was my first interaction with Akian, and from my first interaction with Steve to my final interaction with Alex ... I have had only positive experiences. I will for sure use them moving forward!

ALC

Jeremy and his team from Akian installed the latest model energy efficient HVAC/heat pump systems in our home. They did a great job throughout the entire process and were very professional, knowledgeable and really nice. Jeremy spent a lot of time with us beforehand talking about the system, answered all of our questions, and took many pictures of our old system and relevant areas so that the team could review exactly what was needed. He always responded immediately whenever we had any more questions or concerns. Communication was great during the installation process and we were always informed and updated on progress. Steve, the owner, came to talk with us and to see the work as it was being done. The new system uses the latest technology both in operation and control from the thermostat, and Jeremy and the team were great setting up and explaining the system to us and made sure we were comfortable with the controls. The ongoing customer support for our new system is fantastic, which is something that is very important to us! We would highly recommend Akian!

Dana Mathewson

John and Evan went above and beyond. I had a leak that I couldn’t figure out where it was coming from. They came and very thoroughly went through to assess and discover the problem. They were professional, nice, and fun people to work with (not always easy in the plumbing business). I appreciate their help and would definitely call Akian again if I have a problem. Thanks guys!

Brad Bellows

We called Akian to relocate an old gas fitting that protruded below a dining room ceiling, a small job but something that needed to be done right. Akian was able to schedule an appointment promptly, and followed up with impeccable customer service at every stage, providing insurance certificates, and reviewing job photos in advance so their team could send the right technician, tools and supplies. On the day of the appointment, their technician, Manny, arrived exactly when promised, and completed and tested the work in a professional, efficient and courteous manner. Top marks for this company.!

Jenna Calvino

After searching for someone to replace my garbage disposal, I got a response on yelp from Megan from Akian. She was so helpful and efficient when it came to giving me the quote and setting up my service appointment. Two days later, Bill showed up and he was super friendly and helpful- showed me how to fix my new garbage disposal if it ever gets clogged and even changed out the aerator screen on my sink because mine had buildup just because he noticed it was gross. These people were awesome. I will definitely be using Akian again 😊

Ian Hutchinson

I really liked the way that Stephen Akian followed up my initial contact. You know there are plenty of folks out there that don't! He was clear about the way he wanted to operate, and his visit to view the job was helpful, with good suggestions. Communication remained good throughout the scheduling and job completion. The craftsmanship and responsiveness was very good. Top marks. There was a tiny problem I did not notice till after I had paid and the workers had left. I emailed in a request to get it fixed. In a few days, I heard back, and in about a week they came back and fixed it (a 10 minute, not structural problem). So the even the "guarantee" works. I strongly recommend.

Willard McGraw

Stephen was truly amazing. He arrived at our home masked, took off his shoes without being asked, gave us all the time needed to thoroughly check out our dead AC system from 50 years ago and made great recommendations going forward. No high pressure, options, great explanations and quotes - he could not have been more responsive to our situation and our concerns and we look forward to having him do all the work involved going forward on several projects.

Andrew Levin

Phil, James, and Barry have been great technicians. Always super polite and clear in their explanations. And they get the job done. Much appreciated service.

Karen Watanabe

Josh was great. Very helpful and professional. Richard thought the price was high. We aren’t from around here so I’m not sure about that.

Michael J

Steve and his team are incredible. They do impeccable work and are always punctual and very fairly priced. They are very friendly, very clean, always give helpful and truly honest advice, and I have never even considered looking elsewhere for plumbing services after my first (and many more to follow) experience with them. Highly recommended!

Mary Purvis

I had a keep fill system added to the boiler. Akian is excellent at giving you accurate estimates and arriving when they say they will.

Ethan Kiczek

Our AC broke a few days ago. Akian was able to schedule a service call within 24 hours. Jeremy arrived, quickly diagnosed and explained our HVAC issue, and provided an estimate for the cost to repair as well as options. He repaired the AC unit and provided detailed notes about what he did and recommendations going forward. I am very impressed with Akian and Jeremy in particular!

Krimo Pasteur

I worked with Phil from Akian plumbing, for a review of my 20 years old central AC and how to replace it in Belmont. Phil was on time and he sent a text before hand . Also Akian sent me an email and a text with a reminder. Phil, explained me the whole process of a new AC, about a new site for the outside condenser. He talked about the brand they use and the efficiency of every option. He said they will send me a quote as soon as possible.

John O'Brien

Manny was fantastic--found what the issue was and corrected the problem in a follow-up call. I could not be more happy with the level of service and drive for customer satisfaction. This includes the person I spoke on the phone with to establish the second follow-up call. Very friendly and responsive. I also like the fact that they send a text to alert the customer that they are on the way to the site. Very pleased and highly recommend--John

McHugh Custom Builders

We are a general contractor specializing in renovation and remodel work. Akian Plumbing and Heating has been our go-to plumbing and heating contractor for several years now. We enjoy an ongoing productive and professional relationship with them. Their commitment to quality workmanship and their ability to solve problems gives us the confidence to rely on them for even our most complicated projects. Our working relationship includes a comprehensive approach to sanitization and appropriate social distancing practices, both in the shop and in the field at assorted job sites. We highly recommend them for projects both large and small.

George Ricker

Excellent service on repairs to a leaking valve on our burner by Bill and his assistant, including his replacing a failed pressure gauge on the furnace itself, as well as diagnosing and fixing a problem with the top floor zone of our four story house. All in less than two hours, including a trip to a plumbing supply for parts! Megan was great--she arranged to squeeze in our appointment just a couple of hours after we called. We have two more upcoming HVAC upgrades in our house which I briefly discussed with Bill that we plan to contract with Akian when this heating season ends. Akian is definitely a five star operation!

Vince Y.

Both Barry and and Antonio showed up in heavy rain to perform an inspection and cleaning of my AC unit. They were very thorough in explaining to me the process as well as addressing my concerns regarding my humidifier that was installed last year. They went above and beyond and would love to have them come again.

sjames1955

I had a really hard time getting a plumber to keep his commitment to do a small job on my heating system. The folks at Akian responded promptly to my inquiries, scheduled the work, showed up on time and got the job done. Not only that but everyone involved was helpful, knowledgeable and just plain nice. I would strongly recommend them to anyone in the area.

Christine Schaefer

I can’t express how lucky we feel to have found your service! Bill is professional courteous knowledgeable on time and we had a wonderful experience. We look forward to using you folks in the future. Thank you so much.

Atish Choudhury

Akian has been very reliable for us, very responsive to our requests and transparent about costs and timing. Estimates are sent immediately by email and we can approve the estimate and pay the invoice electronically. We will continue to use them for all of our needs moving forward!

Jan Skvarka

Akian Plumbing (AP) did two jobs for me - (1) installation of a tankless water heater and new piping after converting from a tank heater system - five stars, and (2) fixing a leaky outdoor spigot - two stars. (1) I had four bids for the first job, and AP was the only one I trusted would do the job properly. I was not disappointed - AP was very professional, knowledgeable, had great attention to detail, the result was of impeccable quality, and AP had seamless interactions with the town inspector. Five stars plus! (2) The outdoor spigot repair was a 15 min job, where AP replaced a rubber seal in the spigot. The bill - $209. I raised the cost issue with Steve Akian .. he said "sorry, I have to cover my overhead" [said it in a nicer and more articulate way, but that was the gist of the response]. Given that I had a great experience with the first project, I let this one go. My recommendation - AP is outstanding at complex, sophisticated installations, where skills and knowledge matter a great deal .. I highly recommend AP for such jobs. However, AP is simply not cost effective for minor, routine repairs .. for those, I would look for a different contractor.

Susan Morrello

Phil was very clear about charges ahead of time and tried to save me money by asking if it could wait until the next day. (It couldn't , my tenants said it was too cold.) After the work was completed, he explained what was wrong and gave me additional info about the heating system. Very satisfied. Would definitely recommend.

Aaron Laliberte

Scheduled an appointment to repair a shower valve. Scheduling couldn't be easier and they even let you post a video of the problem. They were running a little late the day of the appointment but they called me right back when I called for an update. Bill came out to do the repair and was great. Quick and efficient.

Kelley Wedel

Josh and Alexandria were really great! They were fast and did a great job explaining what they were doing and why. Very professional!

Raffi Kaivalya

I wrote and talked to Stephen about installing a waterline to my new fridge while explaining my being concerned if this old house could even afford us the luxury due to it's unusual structure. He responded by phone and text as well, squeezing time into his very busy schedule to drop in and evaluate our situation and thank goodness discovered an easy solution I could not imagine. Two of his crew came by a week later and did a great job in less than an hour. I look forward to using Akian Plumbing in the future when occasion arises and highly recommend this outstanding company to family, friends, and clients who are seeking first-rate work with friendly faces.

Brent Elkins

Contractors had installed our washing machine incorrectly but Jessica was able to correct the problem and save the day swiftly and professionally… and was very pleasant along the way. Thanks!!!

William Worcester

Beautiful installation, works perfectly, and very nice and professional people. I recommend them highly!

Joshua Bridger

We have had Akian help us out three times. Once for an emergency water heater replacement, once for replacing a faucet for a tenant, and once for replacing a disposal. In all cases, they were quick to respond, and provided excellent service. In the once case where there was a communication problem, Akian was quick to clarify and help us to make sure our work had the proper warranty. I recommend Akian highly.

Justin

Replaced old leaky faucet with a new one that has a built in hose. Only reason review is not 5 stars is that it would have been nice if they purchased the faucet package with the soap dispenser, instead of just a chrome plug for the hole in the sink basin. Otherwise excellent service.

tracy walker

Had preventative maintenance on existing heat unit. Also had gas line replacement. Job done well. staff pleasant and friendly. Explained the problem and what they needed to do to repair it. Am very satisfied with outcome.

Nhu Vu

This review is long overdue. I've used Akian for several plumbing calls and each time they have met or exceeded my expectations. When we moved into our new home in Newton, their team came out to help temporarily remove some radiators so that we could do some work to the walls behind them. When our rental properties in Watertown had issues pop up (water heaters that had reached their end of life, leaky shower faucets, etc.) they ALWAYS responded very quickly. If there are ever any issues...they are the ones that I trust to address them.

Kat Tennermann

I contacted Stephen about my garbage disposal which was “repaired” by another company last November. He sent a very nice plumber, Joe, who was prompt, professional and efficient. He replaced the disposal quickly and neatly. He removed a clog and educated me on maintenance, neither of which he was required to do for the price quoted. I recommend Aikian and will use them again.

Sam Ahn

Great experience. Furnace was making louder sounds than usual. Phil did the initial assessment and explained things well. Ended up replacing the furnace. Bobby led the replacement and it seemed to go smoothly. Glad I went with Akian.

eileen harty

Called back immediately, was able to get an appointment within 24 hours. Identified the issue and repaired the problem within another 24 hours at a reasonable price. From the receptionist to the plumbers all were very personable and professional.

Susan Geronimus

I had a very positive experience with Akian Plumbing. I live in an old building, built circa 1910 which until today had its original bathtub/showers plumbing and fixtures. For years I have been trying to get some updating. Other plumbers have shied away from this work, expressing concern for the integrity of the tile wall. Mike from Aikian reassured me that he would be able to do the work, which involved cutting into original 1910 tiles without any dire consequences. He did the work as promised, taking time to show me the works from behind the wall. He and his assistant also did a lovely clean up job.

Matt Ellis

We had a great experience with Akian, from scheduling to finishing the job. We had new countertops installed and so need a plumber to disconnect our sink/disposal/dishwasher one day, and then come back and reconnect the following day. Our technician, Bill, completed both jobs and he was right on time each day - saving the headache of having to be late to work. The work was done smoothly and properly. Bill even tested our water just out of curiosity and let us know we actually have a good water for our area! I would highly recommend Akian. We'll be using them again if we ever have another project!

Gordana Rabrenovic

Great service: knowledgeable about the system, provided several options for improving the performance of the heating system. Work was done with care and competence and well documented for future reference.

Scott B.

We had an emergency leak because of a damaged water pipe on a Saturday morning. After searching for (and calling many) plumbers, I finally found Akian. They responded quickly to text messages and got someone to my house in about 20 minutes. The plumber who came, Bill, was so friendly and got right to work; it was really helpful to have someone so easy to deal with during a stressful situation. Their fee was reasonable, and the cost for emergency service was lower than the other plumber I managed to reach during our troubles. I'd highly recommend Akian to anyone.

Luis Beltran

This is the best HVAC repair service I have every used. My heater stopped working all of the sudden and it was freezing in my house and I needed someone to come fix it right away. Before I found Akian, I called another service which I will not name here because they did such a bad job, but suffice it to say that I was not happy with the other non-Akian service since they told me I would have to pay thousands of dollars for new parts to repair my HVAC. I knew there was something fishy about that, so I wanted to get a second opinion and I chose Akian for that second opinion. Akian sent someone right away the same day, no problem. The other company I called previously couldn't come for days to even look at my heater. Akian came right away though and they discovered that it was a simple fix that didn't require any new parts or thousands of dollars to fix. I knew right away that Akian was an honest company that not only knew what they were doing but wouldn't cheat their customers to make a quick buck. That shows that they respect and care about their clients and won't try to cheat them with exorbitant pricing schemes like other companies. Phil was the person from Akian that came. He is a super experienced HVAC service technician who is extremely knowledgeable and honest and kind. Bobby has also come to fix the HVAC as well and he is also super knowledgeable, friendly, and kind. So as you can imagine I was very happy with how honest and professional and reliable these guys are. I give them 5 stars without hesitation. They are punctual, nice, fast and friendly. I recommend them to anyone looking for HVAC repairs and maintenance. I will be using them for all of my HAVAC maintenance from here on out.

Michael O

Akian pluming is awesome! I had damage from a storm that included a vent pipe that came crashing through my kitchen ceiling. Called Akian (at the recommendation of my neighbor) at 7 pm on a Friday and received a call back 15 minutes later from Steven. He made an appointment available next day and the technician (Manny) arrived early to complete the repair. Manny was great and took the time to explain what he was doing and he thoroughly cleaned up the debris from the repair. I highly recommend the Akian Plumbing team!

Chris Byrnes

Excellent service. Had gotten bad advice from another contractor recommending replacing the whole AC and furnace system. They found the issue — different than what the other contractor said — and was able to fix it instead of replacing. Will definitely use again

Yi-Ming Hsu

Bought our dream house with broken range, AC and refrigerator. Called more than 10 contractors before we found Akian. All their plumbers and electricians are highly professional. All our problems are fixed. Coordinator Megan is amazing, she is super responsive and friendly. We have long term contract with them now - how lucky we are!!!

Hailiang Huang

I've been using Akian for my plumbing needs for 2 years. Akian has replaced our water tank and sewer pump, and unclogged our toilet. Every visit was perfect. The latest visit was performed by John S.

Deborah Knapp

I’ve used Akian Plumbing about 4-5 years. They always respond quickly, flexible with my availability, experts, friendly and willing to take time to explain and very fairly priced. So great having plumbers I can trust!

Ann Imes

Arrived when they said they would. Bill was fantastic. Knew exactly what was wrong immediately and fixed it within 30 mins and then also took care of another sink fixture that I hadn't even scheduled the appointment for. Top-notch, professional service. I'll use them for all my plumbing needs.

Benjamin Small

Cold called them on a Monday morning because my shower handle was stuck and wouldn't turn off. They asked me to text them photos and video of the issue so they could diagnose it. They determined it would be a relatively quick fix, so they were able to fit me in Tuesday morning. When they arrived on Tuesday morning, they fixed everything right up. In addition, they noticed that my bathroom faucet had low pressure, and cleaned out the sediment trap as well! I'm definitely going to be going to them for all my plumbing needs.

karen overbey

Akian is A+! My garbage disposal was acting up, and Akian was able to get someone out to me the same morning. John was professional, prompt, and easy going, and took care of my problem super quickly. Everyone at Akian was responsive and easy to work with. I will certainly call Akian again for any plumbing needs -- they are just what you are looking for in a plumbing service, so don't hesitate to call.

Scott Zimmer

I've used Akian for number jobs large and small. They are by far the most professional and timely HVAC and plumbing service I have ever encountered. They are honest and always get the job done right.

Cody Madore

We recently had to replace our furnace right before the holiday on a Sunday. we have a newborn and it’s winter so did not want to wait and thankfully Steve and Jeremy called me back right away and Jeremy offered to come that night, but after several hours late Sunday night and a quick visit the next morning we determined we had to just replace it. Jeremy worked everything out and got us a new furnace during a holiday week just a few days later. Bobby and Brian were here first thing a few days later and had everything back up and running by lunch. I do wish they carried a few more options for furnace options seeing as it’s such a big expense, but service was great and everyone was extremely helpful.

Natasha Christiansen

It was a pleasure to work with George A. Of Akian Plumbing. He was thorough and professional. This is my second time using Akian, and I am very impressed!

Evan Hodell

Saw their reviews on yelp and they seemed great. Called yesterday and was able to get an appointment today. Jeremy came out and was awesome. Fixed our heater and explained everything to us. Excellent customer service and look forward to working with them again.

Shannon Kirwan

I am happy to be able to leave Akian Plumbing a 5-star review. When I called on a Monday, I anticipated an appointment being scheduled at least a week out (it wasn't an emergency, but a seriously clogged pipe leading to very slow water drainage). When I called the office, I spoke to an extremely pleasant gentleman, we worked out the details and he was able to send someone to me first thing the next morning. The plumber arrived right around 7 as promised and he was great. I explained the two issues and he started right away, as he was going through his process and had to try alternate steps to fix the problem, he came and talked me through what he was doing and how he was doing it - not that I understood all of it but I appreciated the explanation! He also very politely asked me to check his work once he was able to fix both issues, answered a few of my questions and was in and out in 90 minutes. I completely endorse Akian Plumbing, and I will definitely be using them for future issues, in particular replacing our water heater this summer. Thank you Akian Plumbing!

Arthur Hugh

Two faucets got replaced. Satisfied with the job, but there are two issues: 1. I waited for a whole afternoon for the first time, which the company scheduled, but no one came. It is a waste of my time. 2. There was a large crack on the counter of my sink. The technician might have broken it.

Linda Frias

Very thorough and professional company and technicians. James was super helpful and clear on all the work before and after service. Would definitely use them again.

Richard Garber

Technician, Mike, came to our house at the promised time, He was courteous, personable, and knowledgeable. He also was covid19 prepared with a mask, gloves and booties. He explained what he was going to do and then completed the task in short period of time. The company and the technician were like a breath of fresh air in a world filled with shysters and cheats.

christine guth

excellent service with careful explanations of the problems with the system and what was needed for a new heating system. highly recommended

Annapurna Flores

Very happy to have found this plumbing service. Used them for four projects - one small, two medium, one large. Each time, they were on time, super clean, and super professional. They were very thoughtful about the different options, didn't pressure me to do a replacement when a repair sufficed (but offered all of the options), and were overall very practical and efficient.

Mike Walsh

Excellent experience with Akian plumbing. Bill quickly diagnosed the problem and was able to repair our faucet. Very professional plumber. Would highly recommend and will use them again in the future.

Ken Davin

Water filter installation, installer was professional, courteous and kept me up to date on the installation.

Jon Ramos

Manny was great. Very friendly, polite, and knowledgeable. He was able to juggle his tasks to minimize noise and disturbing baby's naptime. A+ service.

Chelsea Merz

Akian has consistently been responsive. It's hard to find plumbers right now, particularly for smaller jobs but Akian always comes through. The entire operation is professional, from Marissa who triages the calls, to the plumbers who show up on site.

Leslie and Dean Cohen

The person on the phone, Megan, that answered my emergency phone call was calm, friendly & supportive. She got me an emergency visit w/ their plumber John. They communicated ETA & took care of the problem promptly after hours. Very grateful for their immediate service! :-)

G S

I highly recommend Akian Plumbing, Our house had complex pluming issue due to the poor job which done by unlicensed plumber previously, As a home owner, knowing trustable plumber is crucial, I was lucky to have found my go to plumber finally. There team is very professional and owner Steve is very serious about his trade and his words are coming from knowledges and experience . Steve and his team fixed all of the problems with in our budget and made them all up to code, If you are looking for someone who can provide you a safety and ensure the value of your property, I totally recommend him!

Jeff Clark

Easy to book an appointment and Brendan arrived shortly after 12, with a scheduled window between 12-3 pm. I always expect them to arrive after the window period, so this was a great start. Super professional and courteous; wore a face mask, gloves and shoe coverings the entire time. Quickly diagnosed and fixed the issue. I would definitely use again and highly recommend.

Tavinder Phull

Steve and everyone at Akian are simply amazing!! I have a really old house where nothing is easy and everything ends up costing a lot more than you think. They have literally saved the day for me twice in one year. They find the best solution at a reasonable price and all the guys are courteous, professional and super friendly.

Michelle Lee

First time to work with Akian, for a garbage disposal problem. I really appreciate their heads up texts.They even sent a photo of James who would work on the problem, and he was on time and fixed it nicely. Getting peace of mind, going back to normal. I'd highly recommend them.

Matthew Wollman

I’ve used Akian Plumbing 3 times now. They are very professional. They are usually on time or text to reschedule during your window. Their prices are reasonable, and they do a quality job.

Adeola Akinola

2nd time using Akian plumbing services and could not be happier. Bill was extremely helpful and made sure I understood what the issues with the part I was replacing were (garbage disposal). Repair was done fast and the disposal is working well. Thank you again Bill and Akian plumbing.

Karl Gerds

The plumber was patient, professional and extremely competent in dealing with a very difficult backed up drain!

Paul Sakorafas

Well deserved thank you for both James and Emmanuel. James identified potential problems with the heating system and Emmanuel performed the required upgrades. Nice team effort all around including the scheduling agent from the main office.

John Driscoll

My rental condo had a clogged shower that overflowed. Akian worked with within my very tight schedule to have a tech show up within hours of me calling. Very mindful of the property. The tech wore boot covers whenever inside the house. Would *highly* recommend and will work with Akian exclusively from now on.

Alinna Chung

They helped diagnose that we had an oversized hvac but we didn't have much luck on scheduling (canceled twice and were late the times that did work out) and ended up having to take multiple days off to get our situation sorted. It's worked out but service was slightly disappointing given the reviews.

Jamie Tamburrini

I had on the jobsite. A mail had punctured a pipe and needed to repaired quickly. I called Aikian Plumbing and spoke with the owner Steve who had dispatched someone right away. Amid this Covid19 crisis, the plumber came with complete protecrion, gloves, mask everthing. He was punctual, professional and fixed the problem in 20 minutes and cleaned up. Definitely 5stars! Will use again.

I H

I found Akian Plumbing on a website, because there were many good reviews about this company. I hired Akian for a job, I was very pleased with their customer service, the job well done and on schedule. Definitely will recommend Akian to anyone who need Plumbling service at reasonable price.

Brian Quinn

Helped with a leaking pipe in my kitchen. Very responsive by text and email. Tech arrived during the scheduled window, did the necessary work quickly, and then reviewed it with me. Definitely, I will call on them again in the future

Konstantine Papadopoulos

I manage a building in Boston and for years have had issues with plumbers. Either they are late, don't call back at all, or do a poor job while still charging high prices. I called Akian plumbing and Steve picked up right away. He took time to explain to me what could be the issue and how he planned to solve it. Not only did they show up on time, but they got the job done ahead of schedule AND were honest enough to explain to me that the issue was not as bad as initially thought and charged me less than agreed. They are really professional and you can tell that they care about the work they do and their relationships with clients. As a small business owner myself, I found it to be really refreshing to find a company who cares about their image while also being great at what they do. I recommend them to everybody!

LC

Uri and George installed a new water heater. They worked efficiently and cleaned up spotlessly.

Bianca May

Fantastic plumbing service, by Manny specifically, when anything in our 100 yo house breaks or otherwise needs fixing, and almost even better customer service by alex and owner Steve when billing issue arose. Absolutely love them, can only recommend them and will def reuse when needed, which in this house, is regularly.

Le Proctor

I've been an architect for 50 years and I've never had better service! Their coordination, follow up and accommodation was also the best I've ever experienced. They are excellent in solving problems especially with old plumbing and HVAC systems.

Maurice Rubino

I want to commend Akian Plumbing for analyzing and resolving I had with our Rinnai water supply system. It was installed and serviced by another plumber for the past 6 years and despite repeated visits and bills. The team at Akian did their work quickly and professionally and I would recommend them to any of my family or clients. Maurice Rubino Hub International New England

t lk

Phil did a great job checking out our entire (very dated!) HVAC unit. It was in desperate need of repair and he offered me a few easy to understand options with price breakdown. Thank you!

Redemption Women Organization

Professional, Very kind, answering all my questions. He made sure completed the job even though it was a complicated case. Thank you

Barbara Neustadt

We had a water heater leak. I called Akian Plumbing at 3:20pm and at 4:30 a plumber was checking out the leak! He drained the water and returned at 9:30 the next morning to replace the water heater. Manny explained everything and was quite efficient. We will definitely call Akian if the need arises.

Robert Schwartz

Phil was terrific! He was kind, patient, calm, kept us in the loop at all times, and always clearly explained all of our alternatives. We felt safe and in good hands with him and with Akian.

Dave Flynn

Our tech was professional, quick, and helpful. He did everything we needed in less than an hour. I will happily work with this company for all of my future plumbing/HVAC needs.

Joan Drevins

Very prompt service to address a leaky toilet. I had called two other plumbing companies, neither of whom recognized the sense of urgency, or could provide service. Found Akian Plumbing on Yelp, and they will now receive our first call for future plumbing services. Prompt, clean, efficient, professional, and fixed the problem. Thank you

Tai Lee

Akian Plumbing has to be the best plumbing company west of Boston. They actually call you back, communicate in timely manner (via texts, which is super convenient) about scheduling, pricing, etc. I would use them again and highly recommend them to my friends and neighbors.

caroline ferzoco

I had a great experience working with Akian Plumbing, my service appointment was quick and efficient and the technician John S. was very friendly and gave me several options at different price ranges for fixing the issue with my cold water valve.

Changmeng Cai

The boiler were broken in the coldest day and called Akian. Jeremy showed up quickly and found the problem on the controller board. He made a temporary rescue and we got heat back. He and Steve came next day to change the board. A little pricy but very nice work! We immediately recommended them to another friend! Like these people and the services!

Mark Costello

Randy was friendly and very professional. He got everything done efficiently and left the work area perfectly clean. He also took the time to explain what he’d done. Highly recommended!

Ellie Goldman

Akian Plumbing came to the rescue during a total water emergency. They showed up ready to get to work, stayed until it was done and they were professional, skilled, and efficient the entire time. Excellent service.

Alicia Ringel

I have used Akian a few times now and they are very well run business. Responsive, organized and above all the people that they send out seem very kind, trust worthy and knowledgeable. I feel lucky that I found them and would definitely recommend them.

Evan Martinez

These guys were really cool to work with. They were friendly, knowledgeable, and I felt like I was taken care of. I would most definitely work with them the next time I run into a problem.

Larissa Kuhnley

We had Akian plumbing out to our house this past Monday. I just wanted to put in a formal Thank You to you guys and your team. I count myself incredibly fortunate that after over 10 calls out to other plumbers, you were the first that were able to get out to see us. Grigor and Tiago were fantastic. They kept me informed throughout the whole process, gave me options, and were fast. They were able to find the two breaks, get them fixed, and also offered to service my heater since Grigor identified that it had been over 5 years and several of the parts needed to be replaced. They even tagged all the new parts with dates so that in the future it will be easier to determine when things need to be replaced again. I will be sticking with Akian for any future plumbing needs. Thank you again!!

Lou Chong

Great experience with Steve and his team on a smaller project. Steve himself was very responsive and Gregore, his technician who showed up on the job, was very thorough and competent. Definitely recommend Akian Plumbing.

Carl Cronstedt

Responded quickly and came out the same day to install a new gas heater in our home in Belmont, MA. Very service minded and good value too. Can warmly recommend Akian Plumbing and will use them again.

Roza “Ruzan” Daniyelyan

Hi My name is Roza I called twice in 3 month Akian plumbers and both times was emergency. First time was on a Saturday, second time New Year eve. I called them and desperately ask for help, they did not lose a minute to come and help us. The time they spent to fix and did professional job was amazing!!!!!! Very friendly and most importantly cost effective, I never had a professional and good quality plumbing company who does excellent job and change you reasonably price, I think they will be my plumber as long as need a plumber !!!! Best regards Roza Daniyelyan.

Jessica Jacobs

Great experience with Akian! Extremely good communication on when they would arrive and what to expect, related to covid. Were very thorough in their work and addressed the issue on the first visit. Wish I called them sooner!

Sandy Greenberg

James was very professional and explained every step he was taking to replace a leaking fitting, as well as, looking and testing for other possible problems. Left everything clean and functional.

Justin Fong

I've used Steve and his team across several properties (each with their own nuances), and they do phenomenal work. They are prompt, efficient, flexible, fair, and perhaps most importantly, transparent. They will illustrate what happened, how it happened, provide mitigation strategies, and things to avoid in general.

Lourdes Roman

My boiler all of a sudden failed, leaving my whole fam living in Elsa's land for two days. After trying to deal with a company that wouldn't help and wouldn't care, I found Akian. I pleased so far with the company, especially with Mike and Meg who warmed my heart in this cold weather emergency. Meg was amazing at scheduling the visit and taking into account that we hadn't showered in two days and were surviving on hot canned chicken broth to fight the cold INSIDE of the house. She promptly sent Mike, and he was great and very patient with my limited understanding on how heating systems work. He took his time and explained it to me in very easy to understand language with great examples and visual aids. I even told him he should consider teaching, to be honest. The job isn't finished but I'm sure they will be great. Highly recomend!

Fred T

Manny was the technician and he had to replace about 2 feet of cast iron piping in my cellar. This is the drainage-outtake line. He did a great job, was very polite and efficient. Job looks well done.

I. Emily H.

I can't recommend Akian Plumbing highly enough, not "just" for their expertise but for the responsiveness to phone calls, thoroughness in fixing a vexing problem as well as the dedication, courtesy and pleasantness of the technicians. All together a good experience!

Tavinder Phull

I had a MAJOR disaster - hot water heater sprang a leak in the middle of the night and we found it in the morning along with 5 inches of water over the entire basement. Akian have an emergency contact line and called me back as soon as I reached out first thing in the morning. They were jam packed for the day but scheduled me for an emergency visit at the end of the day. But a technician freed up early and arrived by 2pm. By 4:30pm the hot water heater was fully replaced and all was back in order. This is the 3rd time in the last 12 months Akian has saved me in a pinch! The pricing is fair and everyone I have dealt with have been very courteous and professional. These guys rock!

Tom Bachmann

Phil did a great job working on our AC system. Thank you!

Caroline Gammill

We've used Akian several times for both emergency and non-emergency services. Each time, we appreciate the ease of scheduling, timeliness, professionalism and range of options presented.

Corie Mieth

Very responsive whenever I call, pleasant phone manner on the online chat and voice calls. William is a great plumber, and all Covid protocols are followed and communicated well! You can't go wrong with Akian!

Thakur Gyawali

Team was very professional and provided all the required details/educated me on things that I did not know. since the budget was considerably higher than i expected, it will take time for me to make decision. but I will consider the recommendation.

Chris Haroian

Phil and Zach were excellent, extremely knowledgeable and professional and courteous. They did a great job. Kudos to Phil and Zach.

Ken Knox

They are incredibly professional, courteous and friendly. It is easy to give them the highest marks, and I look forward to future projects with them. Steve Akian has built and continues to run a great business.

Jennifer Knight

They were quick to respond, friendly, professional and came within the window they had given me. The problem was fixed. The tech even took a minute to greet our new dog who was going crazy and told us about his own rescue dogs. Good experience. Highly recommend.

Juan Braun

Great communication and service. Manny and George were prompt, professional and did a great job. Would use again!

Sarah Bellum

Very professional & knowledgeable & detailed. I had a lower quote from another company who could do the job right away so went with that company.

Alan Grazioso

Akian is top notch. Excellent communications. Excellent workmanship. On time. Honest and fairly priced. They are our go to HVAC team!

Nat Freedberg

I called Akian to install two toilets in my home. Grigor showed up right on time and did an amazing job. A great experience. Can’t recommend him highly enough.

Stephen Small

Jeremy was just at my apartment for a diagnostic call when we were without heat. Even though he’s working on my landlord’s furnace, he gave me a complete rundown of what was wrong with the unit and what may need to be done. He was able to get the unit back running for the near term, much appreciated in this bitter cold.

William Like II (Bill)

Phil O. stopped on by to check out the non functioning AC unit. after a thorough search, he deduced that a new AC unit was in order. He gave us a multitude of options. He was professional, thorough and willing to answer every question.

Larry mansdorf

akian plumbing was super professional, courteous, and responsive. i would highly recommend their services, and plan on using them for any future plumbing needs.

Diane Shannon

Steve is very careful to clearly identify what he sees to be the problem and how he proposes to fix it. Gregor is very respectful of the home he is working in, and is careful to correct the problem with minimal disturbance to the impacted areas. They are a great team which we look forward to doing more work with.

Yael Aldrich

They came out on time, did the repair quickly, and were competent. John and Andy collaborated to get the job done quickly. They were kind to my kids and we would have them back anytime!

Brock Tibert

James was fantastic. Very communicative, respectful of my home, and did a great job maintaining and updating my heater.

Katharine Avanesov

Steve and his team have excellent communication skills and are very knowledgeable. Super professional, curteous (wear those shoes covers when in your home) and easy to schedule. Fixed my plumming issues quickly. Akian plumming is now my go-to plummer.

Gina Pino

Bill and his apprentice came in dud the job fast and efficiently I would recommend them to everyone. Very polite and friendly. They used all of Covid -19 procedures !!! I will be using them again.

Yang Feng

They are very responsive. I contacted them yesterday night, and they scheduled an appointment this morning. The technician fixed my water leak in less than 20min. Will definitely use them again.

Michelle Wang

Phil and Jorge are amazing! 5-star service.

A Krar

Randy from Akian was here on time, make a job quickly and professionally. He was fallow up with covid protocol. Their price was fear. Certainly I like to use Akian's service again, if I need it.

Zach Feldshuh

Thiago (James) did a fantastic job, is clean, professional, and friendly. I would definitely use him again!

Travis Anthoine

Always professional and honest when it comes from Barry and Akian.

Lauren Guastaferri

Cant say enough great things about Akian, especially Bill M. They were super responsive and reliable when I had to have them come out after hours. And were professional and friendly. Total lifesavers - Akian will be my go to from here on out.

Timothy Day

Yuri and George did a great job, working quickly and effectively.

avo derderian

i called these guys to connect my new sink, dishwasher and washer and dryer. they came out the next day and got the job done quickly and at a fair price. couldn't ask for much more than that. will definitely use the again.

Fran Newton

So easy to work with; responded quickly to messages; came out during the pandemic when our water heater stopped working and we had 5 adults dealing with no hot water. Thank you Alex and Mike - we all GREATLY appreciate your prompt and professional help!!!!

Adam Pasciscia

As a property manager I need a company that can respond to calls promptly and professionally. Akian plumbing is 100% that company. They are my first call anytime I have a plumbing emergency or issue.

Bori Konstantinov

Bill was very nice and professional! Got the job done right. He also gave me advice on my future vanity replacement job.

Jeff Steinbrecher

Awesome. Showed up on time, clean, wore a mask, gloves, and covers on their shoes. Quickly diagnosed the problem and with minimal fuss and zero mess corrected the issue. Already scheduled more work and wouldn't hesitate to recommend them to others!

David Haviland

Akian Plumbing was excellent in helping me replace my heating/hot water system. They responded immediately, answered all my questions, and left my basement spotless.

Molly Elliot

Akian helped me out by unhooking my parents appliances in preparation for a move. I coordinated with them from a distance. They were professional and timely. Having this work done is a huge help. Thank you, Akian!

Stephen

fixed a burst pipe under the kitchen sink. wore shoe covers to avoid making a mess, and went over all the work before doing it to make sure I was comfortable with it. got my water up and running in no time, and was sure to not leave a mess. would recommend

Marie-Eve Brault

Highly recommend. The company sent someone to my house the next day. John S. Very professional, knowledgeable, and the repair was performed the same day and quickly!

Elizabeth Clifford

Excellent scheduling service; Technician addressed complicated heating unit; Explained issues in detail; Will definitely wish to continue using Akian Plumbing and Home Servies

4JS Trucking

Evan went above and beyond .Most companies looks at customers as a number but not Akian .Morale and professionalism they are top tier!!!!

Wankyu Lee

These guys were really good! They get to the source of the problem! Would highly recommend

Jeffrey Guenette

Excellent response time for a non-urgent matter. Very kind and competent and hard working plumber with good insight. Nice work. We've now used them twice.

Aja Johnson

Phil and Ray were great! Super helpful, knowledgeable, and thorough. Also very conscious of Covid-19 precautions, which I appreciated very much. Would highly recommend.

Greg Gorman

Used them for three projects, one of which was an emergency job. Each time they responded very promptly and professionally. Their work is top notch and I would recommend them in a heart beat.

Sako Auto Body

We had a locked gas meter that needed a pressure test with an inspector present. Akian Plumbing resolved it within a week. Thank you.

Raquel Ribich Kreager

George and James were excellent! They were informative, courteous and professional! We will definitely use them again.

Simonne Arkinstall

James, who I highly recommend, came to change our faucets. Turned out to be a bigger job than expected. Excellent work!

May Kwan

Great overall experience! Great communication by technician and receptionist. Arrived on time to disconnect the gas stove hook up. Technician wore booties and was very clean and conscientious of the floors and counters. Very professional and fair price!

Caleb Elias

Had a drain line issue. Appreciated one of few plumbing companies with a drain specialist. Service was prompt and efficient. Very friendly and fair price.

Angie Liu

First time use this company. John and Andy are great. They are professional and they give you list of choice. It’s really helpful. Great experience.

Joyce Bell

Brendan was efficient and professional. He followed all of the COVID-19 social distancing and sanitary procedures. And, most importantly, my AC is working again!

John Perotti

The Akian guys were super courteous and did the job super fast! They fixed the HVAC issue on the spot. Total pros, no BS.

Taylor Kearns

Had a broken water heater on a Sunday, was able to text Akian and get some info on mitigating the damage immediately, then he was able to replace the water heater by Monday afternoon. Very happy.

Joe H

Manny was great, had good knowledge and was a trustworthy plumber. Def one of the better trade experiences I have had here

Chris Post

They actually showed up early and were done within half an hour. The plumber was super nice and gave us helpful advice on a separate issue we were having.

Anderson Cheng

Akian plumbing is my go to plumber for all things plumbing. They helped me with all my plumbing needs from finding a leak to repairing my toilet. I will continue to use them going forward for all my plumbing needs!

Tudor A

Thank Manny. He explained every details clearly and a very pleasant attitude. Now I can enjoy my ac in the hot summer. Thanks.

Rachel Frederick

Jeremy was friendly, and very professional and had our furnace back up and running in no time! He was also really nice about explaining what he was doing. Thank you!

Noah Inbar

I used their services in a number of apts. in Brookline and they always meet & exceeds expectations! Good technical staff and great customer oriented company. I’ll continue to come back for their service !!

Louis Viollet

The team was late and arrived after the time window but the work was very professional and well done

Kathleen O'Leary (Katie)

Easy to schedule, great communication, professional, COVID safe practices, fixed the problem with the leak in the pipe connecting my gas to the stove.

Sean Elovirta

Responsible, Reliable, and they stand by their work.

Matthew Barrett

Barry was knowledgeable and responsive, and provided excellent service!

Avon Place

Zach and his team were super professional, timely, competent and just a pleasure to work with!

Ramya Ravindrababu

Loved working with Steve and Alex at Akian plumbing. They were prompt and thorough. I would gladly call them again the next time I need help.

Bob Bloomberg

Mike, who has worked on three projects for us, is one of the best. He is knowledgeable and courteous. I highly recommend him and the company

Felicity Lingga

Service was thorough, clean and efficient. Manny checked through every faucet and ensured that the water heater was properly fixed. Thank you!!

Christie Briggs

Great repeat experience with Akian. Evan was very professional and thorough.

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