Reviews of Roto-Rooter Plumbing & Water Cleanup. (Plumber) in Baltimore (Maryland).

Roto-Rooter Plumbing & Water Cleanup

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812 W Patapsco Ave Ste I, Baltimore, MD 21230, United States

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Information of Roto-Rooter Plumbing & Water Cleanup, Plumber in Baltimore (Maryland)

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Reviews of Roto-Rooter Plumbing & Water Cleanup

Max Castillo

We called a plumber to identify the source of a leak happening in the basement. We were given a window of 8am to 12pm for a plumber to arrive at my house, but they did not arrive until about 2:30pm. Upon arrival, the plumber insisted on replacing the O-ring on the toilet where we suspected the leak without looking first. We had just had it replaced and knew it wasn't the source and told him as such. Despite this, the plumber insisted on replacing the O-ring anyway at a cost of $375 to rule it out. Of course, that didn't resolve the leak. The plumber then said he'd have to cut into the wall in the first floor powder room to examine the pipe for potential cracks, which is what we expected from the beginning. While cutting our drywall, he cut too deep and actually cut through the wall into our kitchen behind our kitchen cabinets. We knew he did this because 1) he came out and looked at our kitchen in the middle of his work; 2) there was dust all over our counter top; and 3) there was a wire dangling between the cabinets that was not there before. When we confronted him about this, he denied it entirely, saying the cut was already there and it wasn't his fault. His refusal to accept his mistake was more annoying than the mistake itself. He ultimately did identify a crack in the old iron pipe and replaced the pipe with PVC. We were charged $1,325 for the pipe replacement, which was okay, we just wish we weren't charged the original $375 on top of that for the O-ring. Total cost was $1,700, which doesn't include fixing the massive holes in our drywall.

Caitlyn Greenburg

Kenny was beyond amazing. He was quick to assess after checking all of the options for clean out drains. He recognized that it was bigger than just a back up and arranged for sewage cleanup after he cleared the drain. He was professional, efficient, and patient and communicative when speaking with my landlord. I would call this company if I can have Kenny’s help every single time. Great work! Also, the fact that I called and was able to get someone out to my place in less than two hours was incredible. The last time I used them, the technician reached out two hours before my appointment window. Super quick and efficient!

david & holly garrison

Zach was very friendly and professional. He was up front with the cost and made an honest assessment of our initial issue (a wet spot in front of the bathroom - was not a leak - someone spilled water there - me!) which did not need the attention that we thought. He cleaned out our drains (our other issue) carefully and well, making sure he had a well-working tool. He actually had to buy another snaking machine, came back the next day with it and was done in 15 minutes. I really appreciated his candor. He was a very nice and knowledgeable young man! Thanks Zach!

Peter Mofrad

We had an issue with our water heater. Had one company come out first, and they quoted us and exuberant price so we decided to call Roto Rooter as a second opinion. Not only did they show up less than 2 hrs of the initial call, but they fixed the problem within an hour, and saved us a lot of money. Our tech was Min and he was very professional, courteous and knowledgeable. So thankful that we made the call and had such a wonderful experience. We will definitely be using them in the future!

Saswathi Natta

I trust this company. They are expensive, but they get the job done, usually day-of when you call. I have had my water heater replaced by them, and called them to check on sewage backup and they came day-of and gave me an honest review of what is going on. I have home serve for small plumbing issues and I have used a different company for a sewer line replacement, but roto rooter has always been my go-to for all initial checks, even if I use a different company later. And I use them for urgent repairs. Always quality work. worth the money.

Alexander Hirata

Review Update (July 31, 2022): See original review below for context. After posting a review of my bad experience with Rotor-Rooter, multiple Rotor-Rooter employees at different levels reached out to me by phone to talk with me, ask me about my experience, and make things right. While my plumbing leak experience wasn't good, the corporate follow-up was prompt, thorough, and positive. Perhaps I will use Roto-Rooter's services in the future. Original Review (July 29, 2022): Worked with Rotor-Rooter to diagnose a pipe leak. The technician didn't seem knowledgeable, going so far as to suggest "fixes" that would only mask the leak—causing more damage in the long term without fixing them. Technician was unable to find the leak. Additionally, technician didn't come within the 6-hour window stated. Technician arrived hours after the end of that window, meaning I'd lost an entire day waiting for them to arrive. If I'd known how tardy and ineffective Rotor-Rooter was, I would have hired another company to come instead. Rotor-Rooter charges a lot for emergency pipe diagnoses. I recommend not working with them, as you might pay an arm and a leg for late work that ultimately doesn't solve your problem. I worked with another local company later to successfully find the source of the leak.

Steven Allen

I needed my kitchen drain cleaned out. The back up went into my utility sink in the basement and no where else. The clean out pipe was next to the utility sink. I called there number at 7:30am and got an appointment between 8:00am-10:00am the same day(Great). I asked what there rate was but they do not give out pricing until the technician arrives and he would let me know how much, if I didn't like the amount it would cost he would just leave(Not Great). The technician arrived about 8:40am and assessed the problem. He looked up the pricing on a predetermined price list that said to clean out a kitchen drain pipe would be $726.00, he said he could give me a $75.00 Discount. Wow!!!! Blew my might. They could have said that on the phone call up front since they have a predetermined price sheet for many different scenarios. I guess I could have called around for better pricing or maybe rented a drain cleaner from Home Depot for $36.00 a day. Unfortunately, I paid the price and had him do the work. The technician was there 8:40am to 9:50am. (VERY EXSPENSIVE FOR 1 HOURS WORTH OF WORK). The response time and professionalism of the technician was good, but there pricing is way to much. They need to let there customers know pricing up front since they have a predetermined price sheet. SO, IF YOU CALL AND ASK FOR PRICING MAKE SURE YOU GET ONE WHILE YOUR ON THE PHONE AT LEAST YOU COULD HAVE SOMETHING TO COMPARE OTHER LESSER PRICED PROFESSIONAL PLUMBERS.

Steve Bollinger

The plumber that came to my house was very kind, very informative and professional and personable. I have no issue what so ever with the plumber. He was great! My issue with them is the pricing. They were going to charge me almost $900 just because they had to move my toiled to snake my sewage line....I'm sorry, I can remove my own toilet, it's not a $900 job. When he told me what he needed to do I was expecting MAYBE to be quoted $200-$300.....but on the paper from the company there it was, over $800 for TOILET REMOVAL. It's turning off the water, emptying the tank, and removing a few bolts.....no way that should cost so much.... If money is no object, by all means, use them because of the great customer service.....but if you live paycheck to paycheck like myself and most other people out there...go with a local plumber....

Evan Stewart

We've used them twice now for when things get flushed down the toilet that shouldn't. Life with kids. Both times they've been professional and fast. Most recently we were able to have a plumber here within 3 hours of our initial call. Not the cheapest service, but worth it.

Brian T

We had a major blockage in our kitchen sink drain pipe and the technician spent two days first trying the rooter and then eventually removing part of the pipe to clear it. He did a great job, came back the second time, didn’t make a mess, and was courteous. I would highly recommend Roto Rooter to anyone.

Noreen Honeycutt

Kenny (#8617) responded in a short time. He was very competent, polite and respectful of my requesting that he wear a mask. He took a messy situation and worked hard to resolve it and cleaned up. His work was excellent and the whole experience from first call to the office to end of the job was very professional and responsive.

Ann White

The plumber/technician was on time and very professional. He diagnosed the problem and preformed the repair in a timely manner. He provided me with a few suggestions to help prevent the situation from reoccurring. He explained the billing and any warranty on the repair. He was friendly but respectful particularly since my husband had a recent hospitalization and couldn’t walk around the property very much to locate clean out pipes etc. Franklin did a good job.

C C

Amazing!!! Couldn’t recommend them more. After buying a home and moving in the first day we had a plumbing emergency. They came out and took the time to explain the process and what we needed done as well as how to make it cost effective. Both the representatives on the phone and the plumber were beyond professional and took care of our home. Highly recommend them!

Danying Yi

The plumber, Franklin arrived before the time window given to me. He was kind, methodical and very responsible. We have a small basement, and Franklin had to take his machine apart to get it to the clogged bathroom. He cleared the toilet clog and main sewer clog quickly, and cleaned the workspace before he left. We are so happy to have our plumbing back!

Lee Fam

Highly recommended for any one on a budget looking for an honest plumber. Our water heater was not working and we called another well known area plumber that rhymes with “Ken” first just to be charged a trip fee and given an outrageous diagnostic fee ($$$) without an idea of what the repair cost could end up being after paying the diagnostic fee so we said no thanks them and paid the trip fee. Roto-Rooter came out for free, diagnosed the problem for free, and got the water heater restarted for $75! Highly recommend, our master plumber was Langh, who was extremely thorough, knowledgeable, and excellent with his customer service. I will definitely be calling Roto-Rooter again for any of our plumbing issues. Thank you for helping us and being honest!

Taryn Webb

Franklin from rotor rooter helped us out in a big way when we had a big block in our sewer line. He kept at it and once removed he gave us tips for keeping our plumbing in good shape. Not to mention it was a holiday and he gave it his all. Really appreciated the help.

Tamara Layne

Roto-Rooter provided timely and speedy plumbing assistance! Jayson was super friendly in scheduling a tech to come to my home on the same day I called for an estimate. He also remembered me from when I call over a year ago when we first purchased our townhouse. I am thankful they had me on record because I couldnt remember who I called before. Now that I actually needed service, I will always call Roto-Rooter. The Service Technician Daekwon arrived quickly and assessed my plumbing issues. He then provided some reasonable estimates and guaranteed the work. He was very Professional, Knowledgeable, and Efficient. I would definitely recommend this company for anyone who needs a Plumber and Water Cleanup.

Jason Peltier

My experience was so/so. My tech was very respectful, nice and professional. What threw me of was the price to snake a bath tub clog, $750 when I've had it priced at 300$ from other companies but the other one was not able to fix the problem like roto rooter did. The tech did break the tub sewer pipe snaking it and had to replace the piping which cost me and extra $150. I'm happy that the problem seems to fixed and that my tech was nice but the price was outrageous.

J Sekine

We had a serious bathtub clogging issue last 3yrs (we had been taking out of the water from the tab after every shower manually) and had at least 5 different plumbers last year alone but nobody could fix the problem and told us that replacing the pipe would be the only option. The gentleman from Roto-Rooter checked on our pine and he told us he might be able to unclog the pipe by electric snake. After multiple failure of snake jobs before, I was kind of hesitate first, especially their charge was much higher ($700+ for successful job and about $400 for failure (others never charged for their failures at least)) but he was very confident (told us about his past experience with bad pipe clogs) and explained the job would come with 30 days warranty so we gave a shot. He managed to unclog the pipe within 30 mins and we are back to normal life now after so many years of suffering without pipe replacement. So, it was worth it :-) Lastly, he instructed us how to maintain so that we wouldn't have a clog issue again (e.g., what pipe drainer to use, what to watch, etc), which was very helpful

Michael Feuer

The service technicians who came were excellent and tried to explain the situation. The COMPANY, however, uses a dreadfully unfriendly marketing strategy, does not provide ANY information about potential costs of repairs, and is generally exorbitantly overpriced. We ended up having no choice but to pay the $150 fee, and were grateful to Daekwon and Muhammad for their professionalism. But we COULD NOT agree to the work proposed because of the outrageous pricing, which, again, was NOT mentioned when we called for the service. To be clear: this is a negative review of the COMPANY, but a very POSITIVE review of the two personnel who came to our home. We won't be coming back to Roto Rooter!

Lindsey Markell

All service providers were pleasant and responsive during intake and scheduling, and communicated updated timing and rescheduling needs. I had a pvc pipe leaking at a condo building. My technician was knowledgeable and able to explain the root cause of the problem, offer two solutions, and fixed the problem within 30-45 minutes of arrival. I should rate 3/5 for astronomical pricing. Here's why: $413/hr is a bit high, even for commercial plumbing. To break this down for reader transparency: supply costs ~$25 with reusable sealant and dispenser ($50 max total supplies), + 1 labor hour + drive time & OH fees for car/etc, which is generally a business expense, so if it's built into this pricing, double dipping has certainly occurred. Even if they charged $200/hour for labor, that still only brings us to ~$250 max pricing for cost and a built-in overhead into the labor cost. Which leaves us >$150 going into the company's pocket--probably not even to the tech, whose hourly or salary is most definitely covered in the hypothetical $200 labor hour cost used here.

Maryann rico

Had an emergency with my toilet having back flow. Called and was schedule in 40 minutes the tech was there to assist. Explained the price and problem very clearly. Great experience and had the problem solved. The tech was so nice to help out making sure my toilet was not loose. Thank you so much for helping out.

Michelle Browning

Roto-rooter might offer a whole host of plumbing services, but we all know them for what they're named for: getting that messed up, clogged drain you've been fighting with for 4 bottles of drano to finally work again. They are pricey - the flat rate to take care of business is about $700 whether it takes 3 hours or 30 minutes - but they will show up fast, they will solve your problem fast, and you can get on with your life. I've used our local franchise twice (many years apart) and though the techs that arrived were different people, both of them showed the same professionality and capability.

Valerie Mullin

FANTASTIC ! In 40 years of managing rental property I have NEVER HAD SERVICE THIS GOOD. My technician cleaned the floor around the pipes and drains , cleared 3 pipes including an outside clogged drain and even cleared all leaves away from the drain. He noticed an unsupported water line and fixed it. He tested all the drains throughly after he finished because he guaranteed that I would not pay the total bill unless the problem was resolved. From the first call to Roto Rooter , to the call from the dispatcher and the on time arrival of the Technician everything was handled by knowledgable , friendly and professional people. They all treated me with respect for my knowledge of plumbing , explained what my costs would be and delivered EXACTALLY what they promised. No other contractor I called could provide the service I needed and they were only out to make money. They were rude when I questioned them about their services and costs. Roto Rooter had the right equipment , the superb staff and the BEST TECHNICIAN I have ever seen.I was a Xerox Tech Rep for 37 years and I KNOW GOOD SERVICE WHEN I SEE IT. My heartfelt thanks to all of the folks who resolved a very difficult problem for me and my tenants ! ❤️❤️❤️❤️❤️❤️

Najee Holmes

Franklin was very nice and helpful. Gave great service. Super fast response time. Also very helpful on explaining our options and things we could do ourselves to maintain healthy drain and sewer maintenance.

Heidi Shaw

I believe our service provider's name was Ron. He was on time, thorough, and quick. We're very pleased and would not hesitate to use Roto-Rooter for future plumbing needs.

Tyrone Smith

Langley and adul. We’re on time. They first ask questions and then told me what need to be done and showed me before starting what the job would cost. I agreed and both men got to work and did and excellent job. I was very pleased with the results of the job. Now I can use my bathroom, wash my clothes and use the sink and shower in the Garage.

Gail Spears

Tech was confident that the clog in my bathtub would clear once he use his boost snake machine which did the job. The water drains down fast and I'm pleased. The tech was great!

Donna Harrell

A great customer service experience.....Garbage disposal was leaking, and you could not use the kitchen sink. Three days before Christmas, I called Roto Rooter and spoke with Shane. She dispatched the service call to Tony in Baltimore. He installed a new garbage disposal. Two hours and Fifteen minutes top. Several Blessings!!

Ashanti Ravenell

Prompt arrival for my appointment time and had patience with all of my questions! Very knowledgeable of the cause and the process to repair it and kept me informed every step of the way! If I ever need to use them again it will be without hesitation!

BW Gibson

My technician was awesome! Excellent service, friendly, way cleaner than my home was, lol! He did a very thorough and professional job, and made sure to tell me in detail what he was doing, what my options were etc

Kenneth Chambers

They picked up right away and scheduled me within the hour for an appointment led then 3 hours later. Showed up on time and quickly diagnosed the problem and fixed it. Well worth the cost. Daekwon was very professional and worked hard to solve the issue.

Ruben

Thanks to David and Roto Rooter for the insanely fast turnaround with our request. Sewage was backing up into our bath tub and it smelled horrendous. David assessed the issue and found a novel solution. I also learned a lot about plumbing since explained everything thoroughly during the repair. Two thumbs up!

Arno Absalon

This was the most professional plumbing job i've experienced. I had water leaking through the ceiling thinking pipes had burst. Girard the plumber figured it was caused by an object stuck in a stack pipe saving me 1000s. And giving me free advice on damage prevention. I will definitely keep him on my list.

April Parker

Daekwon, the technician and his trainee were very polite, professional and extremely knowledgeable. I thought I had a clogged shower, which why I called Roto Rooter. Daekwon explained why the excess water in bottom of the shower drain was there and why. He made me feel at ease and graceful for his knowledge and service.

Garold Stone

"William was congenial and informative as he expeditiously and competently replaced my old garbage disposal with a new garbage disposal supplied by Roto-Rooter, after unclogging my disposal/sink drain/trap. I appreciate that he wore a mask for COVID/RSV, as did I. (Laurel, MD) 2023.01.06 "

Corner Stable Columbia

Techs were professional and friendly, answering any questions asked and explaining the process as well as the costs of the repair so there weren't any surprises at the end. We will definitely use Roto-Rooter again.

Sue Siesser

The repair done by Victor was for a clogged toilet. He worked very professionally and skillfully. The initial charges however were too high. I hope they come down because it’s unfair to charge this much.

Tracey Hall Kumpel

Very good service! Especially for a Sunday evening. Technician was onsite within 2 hours of calling. Definitely will be my go to service from now on. Savers $75.00 by donating canned goods

Andreiss Bluitt

Great knowledge took time to explain various aspects of what could cause the issue. Then walked me through the steps to understand. Very thorough and took pride in his work. Great experience. Would definitely recommend.

jonathanisolato

Min and Mohammed came and solved a long standing issue with our hot water that many other plumbers could not solve previously. He solved it quickly and listened to our statements rather than stubbornly standby wrong assessments as previous plumbers did and found our problem with a solution in less than an hour that had taken weeks to solve elsewhere.

Edward Stierli

Really great and responsive service. The technician came out on Christmas Day to fix our leak after a frozen pipe burst. Would highly recommend.

Michael Keegan

Came out quickly and did the job fine but it was crazy expensive and he left a big mess despite burning through half a roll of MY paper towels and MY bleach spray. If you’re gonna charge >$700 for a 45 minute job that required no parts, at least bring your own cleaning supplies and clean up well.

Philip Buie

We had a backup from our bathroom down to the basement which was coming up in the kitchen Roto-Rooter came through they did a very good job they even added an extra clean out which I appreciate the guys were very professional

No Name

Girard came here on a Sunday, spent a good amount of time ensuring that our drain was cleared and that we could use our water. Superior service, very knowledgeable and professional.

Yusu Kah

Very pleasant experience with this company. Girard did an amazing job! He had shoe covers in the house and entirely cleaned up afterwards.

consultmac Conner

Main experience (cleaning main line, same day on a Sunday!) was very positive. follow-up camera inspection of line felt amateurish and guy left toilet running and leaking. third visit was required to fix that.

Leslie Rowan

The service was awesome! Diagnosed my problem , gave me tips in how to prevent other problems, was pleasant to me and my dog, had all kinds of information and diagrams- I have never had such fantastic service !

Alisa Peters

I chose RotoRooter to replace my original 90 year old sewer line because of their great reviews and they lived up to their reputation! Our estimator Doug Pope was friendly and professional. He came out at least three times - to provide the estimate, to camera and mark the line and then to get a deposit and answer my questions and alleviate my concerns (which he also did by phone several times too.) The work crew Alan Prince and Nick Hofmann showed up on time, answered my questions and went to work. I interrupted them several times throughout the day to ask questions or voice my concerns. Our property is very close to our neighbors and I was concerned that they might dig up or run over their flower garden. They were so careful to avoid the garden, both of our houses, the neighbor's car and other obstacles. No easy feat since it's a very tight space! (The backhoe driver has excellent precision and great skill!) There was one minor snafu - a miscommunication about how much line was to be replaced. They weren't going to replace the line from the house out to the long line that runs parallel to the house. However, once I brought it to their attention, they were quick to accommodate without attitude or complaint. I'm amazed at how quickly this whole process unfolds - from digging up the entire side yard down 6 feet, laying pipe and then putting it all back together again. They were very good about cleaning everything up and the lawn doesn't look nearly as bad as I thought it would, which was one of my biggest concerns. Well done!

Maria Fiery

We needed a service company immediately and they responded quickly. Technician was friendly, professional and worked quickly to diagnose the problems with the water flooding my grandson's bath and bedroom. The water restoration folks have also been friendly and professional. They took care of contacting my homeowner's insurance company who have also responded quickly. Both the plumber and the water technicians were straightforward and explained everything that they were doing and what we could expect from their services. I couldn't have asked for any better services from this company.

Gloria Griffin

The toilet repair was completed in a timely manor, but for the service completed the price was too high. I had an issue with the flapper that required a new washer, and sealant. For 15 minutes of work and a $15 washer I was charged $200 (that was with a discount). I have no complaints about the repair or the repairman, but I will not be using Roto-Rooter for any future repairs at this price.

Eugene Porter

Technician arrived to the appointment on time and took time to conduct a thorough analysis of the issues. He ensure they I understood to various items to look at to ensure I'm not requesting unnecessary service. I would definitely by name request the Technician that came to my home again.

Chelsey Jones

We had a waterline back-up and, as first time homeowners, it was really daunting. The Roto-Rooter team was friendly and knowledgeable and FAST. The work was excellent and the staff were so kind and understanding; they really explained the issue and our options to fix it. I felt totally supported and was so glad to have such a great team addressing the issue. It was pricey but fair-- you get what you pay for! Thanks Roto-Rooter!

Julia Klag

We had a kitchen sink that was clogged. It would have taken our normal plumber about 5 days to come out and fix it while we could not use our kitchen sink. Roto-rooter had a tech (Kenny B,, tech number 8617) come out the next day. He was very professional, made sure that we were happy with the work and that everything was in order before he left. There was excellent communication on when he would arrive and overall we are very pleased with the work and then manner in which Kenny conducted himself.

Lisa McGriff

Everyone was courteous and although the tech was running behind. I received a call with updates on the status. Communication was great. I was also able to schedule online on a Saturday night ( after 9 pm) for a Sunday appointment. This was the first time I used them (hopefully I will not need to use the service again) but if another repair or issue comes up I will dial them first.

Christina Akosah

Had an issue with a toilet clog backing up into my bathtub. I was able to get an appointment within two hours of calling. Received friendly and professional service that quickly addressed the issue. The only drawback was the price. It was pretty steep (about $700) but I paid it because I was in a bind. I'll probably ask more questions next time.

Daniel Blumenfeld

We had a broken valve that required us to shut off the water to the entire house. Roto Rooter was able to come and help the same day. Kenny, the technician, clearly explained everything and did a great job fixing the problem. I highly recommend using this company.

Melissa Kallas

I authorized the technician to complete one repair and signed the form for the single activity. He then added a second activity to the form above my signature without expressly discussing it with me. I did not want him to complete the second activity as I felt the quoted price was too high. As he had already completed it though - I felt pressured to pay. I will be going back to using my regular plumber after this and finding ways to change emergencies into something I can deal with rather than potentially paying 3x more than I originally authorized.

Frank Vernet

The service was to clear an outdoor drain line. The technician was superb, courteous and polite, clean and meticulous, and performed the work as requested. The only thing I question are the ridiculous prices charged by Roto-Rooter. A simple line clean that took about an hour is $729 flat-fee. It should have cost about 1/4 of that. I will look elsewhere next time.

Daphne Gates

Clogged kitchen sink. The tech explained everything he was doing and why. Price quote upfront before he started. Took his time and made sure drain was clear. Clog was further down pipe then we thought and the tech got it cleared. Very nice person.

Jess Hul

They were wonderful. They answered promptly, kept me informed, were upfront with their prices. They were all very professional and good at their jobs. Can’t recommend them more.

Katherine Miller

Our technician turned up in the allotted window and was very professional, courteous and quick. I did think the fee - for less than 30 minutes - was very high (exorbitant!). But it was the only appointment we could get on the cusp of a holiday weekend.

Christine Ortiz

Technician was neatly dressed and easily identifiable. He was polite, explained what he was doing and made the repair very quickly. Also, he suggested reusing the faucet handle of the old part as the replacement for the other repair work which saved me money. Highly recommend.

Tony

Same day appointment was available. Basement sump pump diagnostic by Deaqwan (sp?) discussed cleaning performed and replacement options when he completed it. Very thorough and professional young man.

Michael Dews

Jeff was diligent in finding the root cause of my no hot water issue. Had the manufacturer overnight the repair the part to correct the problem and provided quality customer service in completing the repair in a timely fashion.

Michael Kershow

Konstantin was just terrific. He came out 6 years ago to clear my blocked underground downspout pipes and once again did a brilliant job getting rid of some horrendous clogs. The right guy with the right equipment!

Suntae Kim

They are responsive and professional. They fully fixed the problem and even improved our sink. Very reliable and I am gonna call them whenever I have plumbing issues.

Asrat Wolde

Tonny was exceptional plumber. He is confident and methodical in his approach to the problem. Glad to have run into this professional plumber to our problem with the sink.

R U

It was a holiday and we wound up with what we thought was a clogged toilet and some water coming up through a floor drain. We called Roto Rooter and we wound up with a technician at our house within an hour. The technician, Praiseson Moses #4729, was excellent. He took a look, explained what he was going to do, and then provided us with an estimate based on RR's flat rate pricing. RR's costs are not low, but I do not know how they compare to prices for other services. It turned out that we did not have a clogged toilet but rather a clogged main line and the clog was not close to our house. It tool quite a bit of work on Mr. Moses' part to reach and eventually clear the blockage. He was very pleasant but very focused. He got to work right away and kept at it until he was done, including fully cleaning up the work area, and reinstalling and reseating the toilet. After returning all of his work gear to his truck, Mr. Moses took the time to fully explain the work and what the findings meant. He indicated that part of completion of the job would include him contacting WSSC because the clog was off our property. I've used Roto Rooter's services twice and have been satisfied with the service. In both instances the technicians were knowledgeable, professional, and pleasant.

Michael Graham

My mom was charged a ridiculous price of $387 to put in a gas shut off valve on a stove. This took every bit of 30min. A total of $12 for parts. WTH, $375 for labor? SMH

Julie Mason

More than three hours late past the window I was quoted, and nearly $400 to unclog a toilet. But Franklin was very friendly, skilled and efficient and he got the job done fast.

Anthony Cameron

Khai was a great technician and walk me thru the steps to get my bathroom tub drain un clogged. I would recommend Khai for plumbing services.

Mary Hoffman

Min explained everything and gave me the quote. He is very professional, and reliable. Roto Rooter will be my go to for any future needs.

Sue Lovelace

Technician, Delontae, very friendly and professional. Had no idea however, that opening a clogged drain would cost this much but needed to be done. ($725 to unclog a kitchen sink)

Emily Smith

Min was amazing and found a leak that have evaded many other plumbers. Andre and Jimmy were friendly, knowledgeable, and answered my many questions.

Matt Rohan

Tech thought basement flooding was caused by inoperative sump pump. Replaced sump pump for nearly $900, basement still had water come in the next time it rained. Waste of time and money. Edit - Roto Rooter was very helpful after seeing my initial review. I've updated my rating to take that into account. They were timely in addressing my concerns so I decided to change the rating.

Sandy Hsieh

Although we waited more than 2hrs for the tech, the service was great. The tech is polite and professional, and cleared the clug within 1hr.

Rebecca

Our rep was timely and very helpful. He provided a thorough explanation, was on time, and had the job done quickly.

Alex Gordon

Isaac was great, showed up on time, worked efficiently and fixed all the problems I had. He even offered some advice on water damage issue.

Daniels H

FNU was our technician and he was great. The toilet tank was overflowing with water and he fixed it correctly.

Jannah Nash

Min and Abdul came by and quickly helped me identify the leak issue and gave me helpful suggestions as far as how to approach my next step. I will be calling them again to help fix further issues!

Heather Robinson

He wa excellent and very knowledgeable about the system in my home! I highly recommend this gentleman and Roto-Rooter! 5-STARS

Jamesa

The technician did very well with communicating the possible issue as well as next steps. He was also very professional cleaned up after he was done.

Cath B

The two employees were incredibly hard working, professional, and clearly explained the process and repairs. Please acknowledge these two gentleman for the great work they did. Roto-Rooter is always thorough, and provides timely service, especially when these issues seem to occur during non-standard business hours. I appreciate the level of communication, call 30 minutes before arrival, email confirmation, etc.

Susan Gorleski

The Roto Rooter representative that did the service we needed was excellent. He's very efficient, knowledgeable and capable. He took control of the situation, handled it and completed the repair quickly. He helped us to understand what caused the problem in the first place and made sure we were aware of what we needed to do to make sure we were not taken by surprise again. If we need the service again, I would certainly request the same service person.

Christine Hagan

We came home from vacation on a Sunday evening to find our hot water heater had leaked and flooded the basement. I called Roto-Rooter and spoke to someone about coming out the next day. Someone came over Monday morning and gave me an estimate on a new hot water heater. He went and picked it up and installed it. The same day a crew came in with fans to dry the carpet and walls. The only complaint I have is they could have cut up the carpet a little neater. The carpet was only 2 weeks old and they chopped it up so when we had the carpet repaired you can see where it was cut. The drying crew came out every day for 4 days to check the status. Everyone was very nice and professional. I would use them again.

David Jones

Desmond was very professional and friendly. He was here 2 hours doing my repair. Final bill was over $600 dollars for 2 hours work. That seems very high to a retired couple trying to stay in a house for a few more years before we have to downsize and move on. Can you help us with this bill? We would appreciate any help you can offer. Thank you, Dave and Kim jones

Monica Hernandez

The technician was on time and very friendly. He diagnosed the problem quickly and talked us through each step. We had a significant clog but it was all resolved in about 2 hours. The kitchen sink is fully functioning for the holidays. I would recommend this technician, DaeKwan Rose to anyone. He left the kitchen as clean as he found it and never spilled any sewage water. I cannot say the price is easy on the wallet. Of course, I had no choice. Thank you Mr. Rose for getting our Christmas back on track.

Michael Bowen

Easy to schedule weekend appointment. Great communication from the moment repair was requested. Service tech (Alex) was top notch - taking time to understand the problem, explained how the repairs would be made and explained pricing as well as any extras he may run into. Worked until he was 100% sure the problem was fixed then took the time to check it one more time. Tech was very knowledgeable and even took time to explain why the problem occurred and ways to prevent it from happening again. Am 100% satisfied with the service I received.

Lisa Nguyen

My experience with Rotorooter was excellent. I had a leaking, broken pipe in my basement that needed to be fixed that same night. The company gave me updates on my technician's arrival time constantly and I felt like I was in the loop which I appreciated, especially in such a stressful situation. The technician, Khal, was very efficient and knowledgeable. He was able to fix my problem in a few hours and I felt very confident in his work.

Jolene Harris

Flush valve in toilet became inoperable; tank didn’t fill up with water after a flush and water continued to run. Had to manually remove the toilet lid and put the flush valve back in place only to have it separate from it’s base after the next flush. Desmond, the tech from RotoRooter, who was at our home last week on another issue explained that the flush valve had broken off from its base. He would look for a replacement part which many times are obsolete or otherwise hard to find. After searching high and low he returned yesterday with a Universal part for our Kohler toilet. It worked! He tested it several times to ensure the part was a good fit…..no problem!! Again, great service, communications between the customer and RotoRooter was superb- we were kept informed of everything once our service request was input into the system. Prompt, efficient, professional service; in addition we received a nice Senior citizen discount!! RotoRooter will be our go- to plumbing company should the need arise in the future. All HVAC issues in a home are expensive to repair, however against their heavily advertised, maybe better financed competition, they are, hands down ,tops in their field and we won’t hesitate to recommend them to other homeowners.

Michael Kaluzienski

Arjan provided professional, fast quality service and helped us out tremendously. He diagnosed the issue quickly and was able to complete the repair with no issues. Charles came to assist later on and he also provided stellar service and was extremely helpful with our insurance claim. We greatly appreciate their timeliness and resolution to our issue, which occurred on a Sunday no less. Five stars! Thanks so much.

R Conetta

Despite a high volume of customers at the time, the office was able to schedule a repair within 24 hours and complete the job within 24 hours. (We had to shut off our water.) Jeffrey who was assigned the job was friendly, quick to complete the job and resolved the issue while maintaining a clean workspace.

Cecelia Chambers

The young lady that took my request was very pleasant. She explained n detail what 2 expect. To my surprise the Tech arrived ahead of schedule & was very personable & professional. He wore shoe coverings & explained the process. Thanks 4 providing outstanding customer service.

Onyema Isigwe

The staff discussed the issue and said the way he handled the issue. He evaluated the previous solution and explained what he intended to do. He was very professional.

Kristen Thompson-Dembeck

From the start of my exchange with this company, they exemplified excellent customer service! When booking the service the telephone representative was so friendly and helpful - she truly should be awarded for her great customer service! When the technician came to my house, we was diligent to the COVID procedures and always wore his mask. He took the time to explain the situation to me and how to avoid the issue from happening again. I would recommend this company to anyone experiencing plumbing issues! They are great!

Delia Zaldivar

Kenny B 8617 came to clear an extremely clogged kitchen drain. He was on time, professional, clean with respect to making sure my kitchen floor was protected and showed me everything that was causing the problem each step of the way. He provided excellent preventive advice so we can avoid this in the future. He was very pleasant even though it was a REALLY messy job. Thank you Kenny for all you did!!!!

Greg Clem

My toilet backed up on a Sunday afternoon, and Roto-Rooter came by the same day. However, after inspecting things, the plumber could not fix it because his snake was broken, and he had to return the next morning. The next morning he took apart the toilet and declared it fixed. He did not need to snake the toilet. He had quoted me a $969 price for the full snaking and everything, but charged me $500ish. Afterwards I noticed some scratches on the bathroom wall where paint had been removed as a result. Less then an hour later the toilet was backed up again. I had to request a return service. They came later the same day (full day out from work now) and this gentleman did snake the toilet. He also charged me the difference between the full snake price (which was in the $700s not 900s like the other roto-rooter guy said) and what was done before so it was only low $200s more. Second guy much better then the first.

Cherlyn Thompson

Zach arrived early and got right to work on assessing my problem. He was very polite and professional. He made sure everything was working correctly and checked the outside drain source. He made a lousy situation better.

Sean Smith

6/14 repaired toilet leak, then the kitchen sink clogged - but unable to locate main drain. 7/10 repaired kitchen sink, and now both toilet leak and kitchen sink both now clogged - but unable to locate main drain. I'm sure it's my issue. I will need to remove furniture/junk around to locate the main drain before calling to reschedule.

1Candysweets

The service i received was excellent The team that came out corrected the problem immediately. They detailed the problem in layman's terms and explained the insurance process from beginning to end. They literally held my hand through the process. There's a reason why they've been in business for so long.

KG Xilla

Desmond came to install our sink & faucet. He was polite & courteous. He wore a mask and shoe coverings throughout. He estimated that the job would take three hours. He finished in even less time. We wanted the faucet handle in a slightly different spot than where he'd installed it. He took his tools back out and adjusted it with pleasure. He was upbeat and friendly yet quiet and focused while he worked. Desmond was the best and I will continue to go to Roto Rooter first for my plumbing needs.

Jessica Beels

Not cheap, but got the job done - two toilets assessed, removed, and replaced. The service was quick and responsive service when I called in. The technician was on time, friendly, professional, and explained everything clearly, worked efficiently, and left everything neat and clean when he was done.

Kristen Burgess

The technician(Delroy) that came in the morning was great, was upfront about pricing, got straight to work and fixed the problem quickly. He even offered solutions for an ongoing problem ive been having (i cant fix that problem right at the moment). The only complaint i have overrall is i tried to get someone to come out last night to fix this and no one came, i feel if you are going to offer 24 hour services, you should be able to provide those services. They did make me their first stop this morning which i appreciate and they were nothing but courteous and professional.

corine gentile

Khai was very thorough and very neat. He fixed the leak in the pipe, went over everything with me.Price was good Will definitely use Roto Rooter again. Very happy no

Tom Baillie

Quote to snake a drain was a staggering $729.00 *before* the technician did any sort of assessment. This quickly changed to $364.00 to vacuum food particulate from a garbage disposal for about 5 minutes. Grossly overpriced - go with a local plumber.

Jeffrey Rosier

I was really happy with the service and the technician was super helpful and willing to explain things to me. In addition, the technician was able to successfully snake my floor drain and fix the issue. HOWEVER, i was really unsatisfied with the service estimate process and pricing...obviously not the fault of the technician. The operators can't offer a price estimate for a service, rather they instruct that the technician will assess the situation and provide an estimate on site. The tech explained to me that snaking my floor drain was a fixed price, but if it's a fixed price why can't they post the prices online or tell you over the phone. I was completely caught off guard by the estimate, it was nearly triple what I thought it would be for 20-30 minutes of work. In hindsight I'm going to find a local independent plumber if this issue ever happens again.

Craig Foucht

Kam was fantastic. Quickly assessed the problem, gave me a quote, and replaced my garbage disposal. Will use again.

crystal orr

I called Rotorooter on Memorial Day and Im stunned at the amazingly fast service I received from the technician Dama(1503) and the company itself. My husband suffers from Crohns disease and it's vital to have working plumbing. When we called we had toilet water/sewage that had backed up into our basement shower and left us with out any working bathrooms. After countless hours of plunging and snaking we knew we had to call someone. My husband starting googling plumbers in the area that were available 24/7 and holidays, we put off calling Rotorooter thinking a big well known company like them would cost a fortune, eventually after a bunch of outrageous service fees or not being available until the next day, we decided to try out Rotorooter. BEST DECISION EVER!! They came out within 2 hours of calling them, no upcharge for it being a holiday, and the came in cheaper than the other places estimates for the next day. Then after getting us unclogged and back into working order, we were told we'd have a followup tech come out(free of charge) with a camera and see if there was any issue down below ground that we needed to address. After unclogging us(ended up being tree roots grown into our pipes) Dama cleaned up thoroughly, even hand washed my floor!! Next issue and followup work from this Rotorooter is my #1 call. Thank you so much R.R. I cant stop ranting and raving to everyone about you fast, affordable, friendly service!

Charles Proctor

The technician was very professional and explained everything he was doing. He showed up after the quoted latest time but we understand why and were grateful he repaired the leak.

S Yi

Had a sewage line back up issue that turned out to be a grading issue from when the house was built. It just took 30 years of grease build up to cause a backup. Jerry the estimator was very professional, knowledgeable and extremely patient as he walked me through the process of scoping and explaining the situation. The crew that was assigned for the excavation and repair were also very professional and prudent in their work as they dug down 10 feet and about 20 feet out as they replaced the line. This was all done on a holiday weekend as well. The initial company that came out gave a large estimate. After telling them I’m going with someone else they said they’d match the estimate and provide a lifetime warranty, but why would I go with a company that up-charged from the get go. Roto-Rooter was straightforward from the start and had the best price.

Lynn Bellamy

Their prices are rather high, but the quality of work and attention to detail is excellent.

Donald Parker

Tech was personable and competent, however the price was OUTRAGEOUS. Snaking a drain is not that difficult or time consuming. I'll never use you again.

Laura Walker

Sewage was backing up into the lower bathroom. Jay did a great job clearing the drain and cleaning up the mess. He was extremely professional and patiently answered all my questions. The work was expensive, but comes with a 6-month guarantee.

Mark Blackiston Jr

Our tech Franklin was very good and quickly solved our clogged septic pipe.

Jennifer Egan

Very professional and efficient. Gave us advice about our old pipes and recommended other services to compliment the service performed

Joi D

We had Kareem and he was wonderful. Very professional and does good work. Highly recommend!!!

Nicholas McClaeb

Technician was honest and upfront about providing the best services possible for the costs associated. Technician understood my needs. I had had a sewer backup but wasn’t totally convinced of where the issue: roots in the line, were precisely. They were able to determine where the issue was for me and clean out the line so that it wouldn’t be an issue for some time.

Tifanne Lawrence

Same day service. Showed me the price of my service from a price list before starting the work. The price did not change after the work was completed. Previously I have had them fix two toilets and put in a garbage disposal all on separate occasions. This time I had them install a leaky kitchen facet and water valve. All good experiences.

Charles Bolen

Mr. Khuma was awesome! Prompt, professional and patient. Everything is back to normal and my wife and I couldn’t be happier.

Elizabeth McVey

Kam was excellent to work with. Very detail oriented, knew exactly where to look for the leak even looked in places other plumbing services never even considered or thought of in the area the leak was coming from that was going down to my neighbors ceiling (for example pulled out fridge to look at ice and water filter connection and even swept up all the dust bunnies!). He also thoroughly cleaned both of our shower drains that needed it very badly as there was sitting water and blockage. Very knowledgeable, efficient, on time, and professional. Will def be calling in the future to ask for him if we have any issues.

Vicki Minderlein

The plumber was very courteous and efficient, but the cost of snaking a clogged drain was priced initially at $729.00. When we said that was too much, he mentioned two $100 coupons bringing it down to $500. Although we still felt thus was unusually high priced, we had him snake the drain and he also replaced a cracked pipe connector. The lesson I learned was to ask the price before scheduling an appointment.

Kannan Natarajan

Main line was clogged. Plumber was professional, skilled, and was able to unclog the pipe. Came on time and was scrupulous about wearing gloves and shoe covers. He cleaned up really well after a messy job - left the bathroom spotless. A bit pricey but the job was well done.

Tina Gatlin

Sailo was very experienced, professional and solved the plumbing clog issue where it could have been easily been missed by others. Efficient worker and had access to house water in no time. Appreciate that he came out less than 2 hours after I called.

Takashi Ushijima

I found my kitchen sink was clogged after I came back from my vacation about a week. It was unfortunate that the day I found was Christmas day so many plumbers did not reply or proposed to visit on weekdays. I really did not want to have my kitchen sink clogged while celebrating Christmas with my family, and I was fortunate to find Roto-rooter. The technician, Ben, showed up two hours after I gave them a call to schedule, and he was super nice and professional. It seemed to be a bit pricy but considering that it was on Christmas holiday and took care of it on the same date I think it was quite reasonable and understandable. Of course, the clogging was solved and the kitchen sink works fine now.

thomaskhill

Jerry C. and his colleague did a great job! They arrived on time, fixed the problem in a timely manner and explained what and how they were fixing the problem. They left the bathroom cleaner than they found it. I'd call them again in a heartbeat!

Dawn Cronauer

My technician was very professional and helpful. I was amazed that they were able to come and fix my clogged pipe within 2 hours of when I called. I would definitely use them again.

Kara Bauer

Called Roto-Rooter for an obstruction in our main bathroom toilet. Our servicer was in and out in less than 40 minutes and fixed our issue without any trouble. Gave some great recommendations on a new toilet (considering ours is from the 1980s). Will definitely use them again.

Abc Bcd

Good service. Never want to reciprocate business. Always want you to make them a millionaire. I spent thousands of dollars on plumbing service.

AL Shook

Tavon and his crew were very helpful in identifying the pipe issue and consulting us on how to proceed.

Terry Kelley

I hired Roto Rooter to clear my drain. It was critical mass at my house. No toilet flushing, no showers, no dishes, no laundry. Both laundry tubs were backed up almost to the top. Thank the Lord for your services. A little more $$$ than I was expecting but in the end it was worth it. Can’t thank you enough. 🌻

Monica Paik

Super professional. Was able to find the cause and help with repair in a timely manner. They contact you when they are on their way and are easily reachable through telephone. I highly recommend Jesus and Tian! Thank you guys so much!

D Davis

I called Roto because my hot water had a very low supply and usually was gone after 1 shower. They suggested to get a new water heater. The one I had was at least 20 years old. Water heater life expectancy is 8 to 12 years. They returned 48 hours later to install the new water heater. (They could have done it sooner, but I had some previous engagements). The water heater I had was a 50 gallon one, they bought a 40 gallon water heater to replace it. After the install, now I couldn't get hot water at all. They tried numerous fixes involving changing the thermometer and the elements, draining the water heater and re-installing it. But still no hot water. They tried every other solution they could to my satisfaction, but no hot water. I was advised to call an electrician to see if that was the possible issue. I got an electrician out the next, he found the issue was there was damage part in my circuit breaker that the water heater was pulling from. $30 fix. Once the part was replace hot water immediately starting coming in. After a few days of the water heater being installed, I'm getting about 4 to 5X more hot water than what I was getting before. I've tested it and pushed to its limits and so far I haven't been able to make it go cold. At worst it goes lukewarm, which is fine for me. Also, they installed an expansion tank which is something I was going to buy eventually anyway. I'm happy with the purchase and how the new hardware is working. The smaller water tank is performing better and gave back some space in the mechanical room.

Alex Weis

Kenny B 8617 was great to work with, explaining what he was doing and what the issue was. He was friendly and professional.

Donna Anderson

This is the second time I have used the service. What I appreciate about them the most is how quickly you can get an appointment. In my case, same-day service on a Saturday after my kitchen sink backed up. The other thing I appreciated about my technician, Shawn, is he cleaned up the area well and even put everything back into the cabinet under the sink. It was a messy job, but he left the kitchen cleaner than when he arrived.

Ann Wilson

The technician completed unclogging our toilet in 15 minutes, but he was very weird about payment, saying that there would be a discount for cash. He said the total amount, and that he would give a discount because we had $100 of the amount in cash, but then was upset that I wanted the $100 recorded on the bill. He also pointed out that he had cleaned up the toilet bowl even though it wasn’t his job (trying for a tip maybe?). I’ve used RotoRooter a number of times before with good service, but I felt that I was way overcharged ($360) for this simple job of hand auguring our toilet in 15 minutes. Please check this charge and give me a refund if it is due.

Craig Sweet

We had a plumbing emergency Friday evening the day after thanksgiving. Hunting around I found roto-rooter and wasn't sure how fast they could come out but figured I'd give it a try. Not only did they answer the phone, someone was at my house within an hour - even a second person (supervisor) called me and came by. All along the way I received status calls from dispatch, from the supervisor, etc. Problem took about an hour and a half to fix. Technician, supervisor, and dispatch folks were extremely professional and solved the problem - keeping us from having backed up sewage all weekend. Very grateful for the professional folks at Roto-Rooter for solving this problem so fast. I won't hesitate to call them again for any plumbing needs based on this experience - not for a second.

Kevin Bailey

Roto-Rooter was able to help me quickly after learning our water heater had started to leak. They identified that a new water heater was needed and installed a new unit the within two days. Their restoration team monitored any water damage and helped me file a claim with my home insurer. I felt properly guided through one of our first major hurdles of homeownership. Incredibly nice people with tremendous service.

Janie White

The techs were patient and courteous because we were upset with our current contract Plummer because he did not fix the kitchen sink being backup problem. We called Roto Rooter they were here within a couple of hours. They access our concerns and communicate to us on what they want to do. They worked very diligently until the problem was resolved. Wow! Thanks for all you do, finally after all this frustrated time it took a phone call to "Roto Rooter." "

Jamie King-Morris

Zach and Wes were honest, responsive and understanding techs who went above and beyond for me after a very bad experience with another company. The fees and financing saved us and I can not thank them enough for coming out and spending the day dealing with old janky plumbing and figuring it all out for us so we have a a safe, functional hot water heater.

Kay Sullivan

Technician arrived on time, was friendly and professional in conversation. Had mask on and booties over his shoes. Went right to work and fixed the problem. Using a cleaning spray he left work space very clean. Before he began he showed me the document listing work problems and pricing which I really appreciated. Left no doubt about cost when you see work sheet presented like this. I also appreciated that at midnight I could make my urgent call and make the appointment instead of having to wait and call in the morning. I have called Roto-Rooter prior to this visit and have always had the same best service.

Jackie Urbanovic

Roto rooter's quality of work is outstanding. They fixed 50 feet of pipe that had several clogs and created a sewage back up. They cleaned out over 100 feet of pipe to make sure it wouldn't happen again. For this large job the price was high but expectedthey did a LOT of detective work and they spent 3 days working on it. I also had another of their plumbers replace two u-pipes/traps under our bathroom sinks. They charged us $810.00 for 2 hours of work. THAT is OUTRAGEOUS. I would not choose them for a small job again, because they are expensive. But for a larger job or unsolvable problem they are tremendous and well worth the price.

Mark Rothschild

I had a great experience with this company. I had a clog in my underground pipes, that was causing water to push out of a downspout. I called and Keith showed up within 2 hours. He was professional and worked hard. He spent several hours trying to snake the pipes from multiple locations. He eventually hit the clog and got the job done. He explained everything he was doing and kept me updated. Highly recommended.

Alexis W

Called roto rooter at 330pm for leaks under kitchen sink and they sent someone out by 530pm the same day! The technician's name was Sat and he was EXCELLENT! He did a very thorough job and went above and beyond to explain everything and replace the pipes and seal the leaks. I especially like that roto rooter has a 1-year warranty. Will definitely be calling back should any future plumbing issues arise and will request Sat because he was so great.

A S

The experience I had today 9/04/21 was very professional, a solid 10 ☆. Alex got my drain in my kitchen unclogged and, cleaned up after he was done. Throughout the entire progress, he kept me informed of what he was doing. I highly recommend Roto-Rooter for any of your plumbing needs. Thank you Alex for your professionalism today!!! It was a pleasure to do business with you!

Imani Augustus

Timely and excellent work! When my washer drain line backed up and flooded my entire building I was completely at a loss about what to do. I was referred to Roto Rooter by someone in my building and Jen came out the same day to look at the extent of the damage. She was extremely thorough and explained all the possible ways this could have happened. She was helpful in contacting a plumber to come out later that evening and the rest of the water recovery team the next day. Jacob, the plumber from Roto, was excellent as well. I was surprised at how quickly they dispatched a plumber. He was willing to really get back there and figure out what was the source of the problem. Jacob was so helpful and very transparent about what everything would cost. It was my first time having any service work done on my home and I really feel like they took care of me. Positive experience!

Santos Guevara

Ram (Roto Rooter Technician) came two hours after I called for service to unclog my homes main drain. He was knowledgeable and informed me about a course of action if the main drain clogged again. He also informed me about Roto Rooter work warranty and had a team come out so they could run a camera through the plumbing.

Fei Ding

We had a clog kitchen sink problem. I called several companies to look for plumbers to fix it. Roto-Rooter is the only one who has the availability right away. The staff came to our house on time, and told me the procedure and price that will be needed. Then he did an almost 3-hour job to solve the problem. The staff is professional and he solved the problem as expected. Other than the expensive price (as pointed out by other customers), the work is highly recommended.

David Eigenbrode

We were told to expect service between 9 to 1pm. Serviceman gave us a heads up that he could be here at 8:30 and we accepted the early arrival. He came prepared to work. Answered all our questions and did his work cleanly and quickly all to our satisfaction!

Nancy Belote

The technician John P was great. He repaired outdoor spigot found the leak and also replaced the indoor line attached to the spigot. He was very polite cleaned up and gave me a very fair price. I have used Roto Rooter services before and will always recommend them.

Jennifer No

I was scheduled for a technician to come to my home from 11AM-1PM. Around 10:45 AM, I received a text message that Thuam was on his way. He arrived just after 11 AM. My kitchen sink was clogged. He ran the water to test it and also checked my utility sink to make sure there were no issues. He explained to me that he would need to clear the kitchen sink line through the trap. He kept his mask on the entire time and wore his booties in the house. He brought his own bucket to catch any water that backed up and his cleaned up after himself. He answered all of my questions with no hesitation which left me confident that the problem would be fixed. Before he left, he ran the water to test the lines and had my look at the job to make sure I was happy. Thank you for getting my problem taking care of so quickly and efficiently, and for taking this semi stressful situation off my plate

Patricia Fraiser

I would recommend and refer Mr. Larry from the Roto Rooter company because of the excellent service provided in repairing our toilet issue, we were told by previous plumber that our toilet needed a replacement but RR plumber was able to repair our existing toilet without needing to purchase a new one. The plumber came to our home on the same day worked in a timely fashion especially being two days before the thanksgiving holiday and he was extremely knowledgeable and sanitary while respecting our property.

Rick Duquette

The technician I had was fantastic, timely, professional, very polite and very honest. Would use him again, though I will say that Roto rooters rates are pretty outrageous. A disposal replacement cost hundreds more than I was quoted from other handymen or plumbers, but RR was the only place that could meet my needs immediately.

P g

All service specialists were prompt and thorough. The work was done with such amazing quality and in a timely manner. Everything was explained to me so I could understand. I was shown all problems, damage, and repairs. I highly recommend them. I will be calling on them for future repairs.

nelson guo

Technician not resolved the problem and quota a huge replacement charge fee more than $3,000 labor in estimate but not including materials. Finally I had another contractor came in to check the problem and he found the one valve not promptly turn off so the pump can not have enough power to provide the water pressure. Once turn off that valve the pump is working normally. I think your technician needs to check the problem detailed than before. Whatever I had to pay $200 to the guy in spite he did not do anything and this company said free estimation but actually not free.

Stephanie Sharps

My technician, Tian, did a great job. He was very professional and explained the problem and repairs.

Forrest Corry

My technician Darryl was great. He was able to unclog our very very clogged kitchen sink drains. He noticed some additional issues and gave me some tips moving forward for better Drain maintenance He also tightened up some loose nuts on a couple of our valves in the basement. Showed up on time and was very respectful of everything. I appreciate the work.

Janice Jackson

Paul deserves a great big raise. He was very professional , accurately, great service.

Benjamin Gilbert

We had a clogged sewage line that was causing water to backup into the downstairs shower. Daekwon came out during the allotted window. He was courteous, personable and was able to clear the line. Job well done. Thanks and yes, no more flushables for us!

James Hollis

We had a badly clogged shower drain - in addition to some other problems that predated our ownership of our condo. We called Rotorooter when our shower was not draining water any longer. Min (#146) arrived within a half hour and set to work. Not only did he fix our clog, he also repaired two leaks and installed new equipment. He did this all in under two hours. He was clearly an expert and we were very happy for his help. It's going to be so nice taking a shower again thanks to Min!

Ryan Jackman

Easy to schedule an appointment online. Franklin was early and very professional. He did a great job under some tight quarters replacing our disposal and kitchen faucet. Warranty for 90 days on supplied parts and labor.

Alissandra Burding

At 3am I noticed a steady stream of water coming from my ceiling. I called the 24/7 line and someone was scheduled to come out at 10am the next morning. I was kept up to date the entire time regarding the location of the plumber. Nye was so nice, reassuring and even helped me turn my water back on. I would highly recommend him and the company as a whole. Jenn also took us under her wing and walked us through the drying out and repairs and made me feel much more comfortable with the whole situation.

Shannon Veras

Free estimate, as opposed to other plumbing services who will charge $50 for an estimate if no service is provided (granted its "waived" if they do any service). Our plumbing professional was on time and we got a courtesy call 30 minutes in advance. When booking an appointment, they gave a 2 hour window same day, actually within 15 minutes, whereas another local service said their next available was 3 days later (no thanks). Paid 332.00 total for a toilet unclog, he also inspected our whole bathroom unofficially, and gave us lots of tips and what to look for. Good service overall! Would recommend.

Charles Byers

The technician Isaac was polite, professional and efficient. He responded and resolved the plumbing issue in a thorough and timely manner. I would recommend Roto Rooter to others.

Carrie Kolar

The cold water wasn’t working in our shower, I called Roto-Rooter and got an appointment the very next morning. The plumber who came out was well within the given time frame, was extremely knowledgeable, and did an excellent job. The shower was replaced the same day and now works beautifully. Highly recommend.

evelyn boateng

Tech was on time, extremely professional and friendly, he went above and beyond, very satisfied with the service and I will call them again,

Kiesha Lewis

The tech was professional and knowledgeable. I was able to schedule an appointment in 24 hours and it was not considered an emergency. The one downside was that the service was a little pricey.

Mark Zeller III

Tommy was terrific and clean. He even removed the toilet so as not to scratch the enamel with the snake. After a bout with a "t" section, he was able to unclog the drain. While Tommy was great, I was very surprised at the cost of this service, but that is not Tommy's fault. He did a great job, but the job was surprisingly very expensive. I will do this myself next time, at these prices.

Chris Harvey

Paul came out in the designated 4 hour time window. I got a call about 2 hours into the window that they were running a little behind, but about 15 minutes later I got a text that the technician was on the way. Paul took about 1 1/2 hours to unclog the drain after trying from the kitchen and then proceeded to the basement to get to the one spot the snake could not reach from upstairs. That turned out to the the key. After putting everything back together he double checked for leaks. Everything appears to be in working order. Glad to have use of the kitchen sink again! Thank you Paul! The service comes with a 6 month guarantee, but I'm hoping to not make use of it.

M Lwin

Technician Daekwon was honest, careful and provided best service to unclog the sump pump discharge. He checked it make sure the problem was eliminated. Dispatch and customer service were very pleasant.

Anthony Griffith

The company was very responsive when I called and described the problem I was having. The technician arrived on time and was very professional. He clearly explained the issue, what caused it and promptly repaired it. I was totally pleased with the end results. I highly recommend them for any services relating to clogged drains and plumbing.

Deborah Bahr

Khai Dal was able to assess the problem and solve it very well to my satisfaction. Great service and I will use Roto-Rooter again if needed. Thank you for the weekend help.

Carlena Najand

They were able to come out the next day, did a quick examination and offered a drain snake at a reasonable price. We may have haggled a bit to get there.

M L

I had a wonderful overall experience with Christopher who was both professional and delightful. He was especially helpful in determining the source of leak in our basement and offered me good suggestions for follow-ups. I highly recommend the pluming service and in particular Christopher's impressive work.

J L

Very professional and prompt. They handled the entire process from the first phone call to the very end with courtesy respect, patience and understanding. The plumber, Chris, was very knowledgeable, polite and kept everything clean and showed great concern and courtesy when maneuvering around the kitchen. I was very pleased with his service and the company. Highly recommended! Joe

Sidney Clifton

Kareem went above and beyond, spending hours on my property. A true caring professional.

Tangie Smith

All of the folks at Roto Rooter were efficient and came out quickly. Chris came at 2 in the morning and checked . Jenn came at 10 and helped to get the insurance claim started. The person who did the asbestos check was friendly and nice. Chan came and quickly found the problem and Abdul came and got right to work on the cleaning . They are a very hard working group. So thankful they came

Andrea Farquharson

Tyren Redd, the Roto Rooter - Field Supervisor Was excellent!! He was very thorough in his analysis, he explained the work to be done. He was patient and friendly. This was a pleasant work experience!

Kristin Newhall MacMillan

Roto rooter came to fix my clogged dishwasher line. They were prompt and courteous. However the price was astronomical. If we weren’t desperate, I would not have accepted the price. It was almost $400 for 30 mins of labor. Ouch.

cheryl edwards

My experience was excellent with Carlos Rojas Tech #7498. He was professional and exhibited excellent customer service. Not only did he explain my options for repair in great detail he work was excellent. If I am in need for services again I am going to specially ask for him. He is highly recommended. Cheryl Edwards

John Ojeifo

The technicians were Awesome and professional. They provided high quality, professional, and timely service.

Crystal Connor

Darryl was friendly. Knew what he was doing. My only gripe is being charged commercial rates. I conduct a business out of the basement in my home but the work I had done had nothing, at all, to do with the business. I had pvc repair and valve replacement for the ice maker line. The part was $29 and the labor was $550, which seems unreasonable to me.

Ryan McLemore

Roto rooter has sent 3 different technicians to my house. All were thoughtful, prepared, and professional and always got the job done. Highly reccomend this business. Had a new garbage disposal installed and a toilet repair in the last month and these guys are great!

Ivan Lopez

I received a $100 off coupon over the email from Roto Rooter so I called them to assist with shower/tub faucet replacements. They were responsive and came on time. I had to call them back to claim the warranty because the tub spout pipe installed was too long, but they honored the warranty and fixed right away at no extra cost.

Dan Setzer

Chal was on top of the situation and he was happy to explain everything he did. We have used Roto Rooter three times and have always gotten A Plus service.

Steve Mavronis

Our toilet wouldn't flush overnight and using a plunger didn't help. Their plumber Delroy arrived 15 minutes earlier than the expected 10-12 timeframe and unclogged the drain pipe and re-mounted our toilet with a new wax ring seal. He was very professional, friendly, and courteous. The total cost even came in lower than we expected it would probably be.

Denise Burrell -MDA-

Tony was exceptional! He was very professional and honest about the cost of repair. We were very happy with his service however, we felt that the cost was astronomical! I don't think I'll use them again because of the cost.

Margarita Morgan

If I could give Ricky 100 STARS for his excellent work and taking the time beyond what was required to make sure my drain was cleared and working perfectly I would...Ricky is absolutely the BEST!!! There are not many people that would have kept going like Ricky did... Most would have given up on the second try... He did not and I'm so thankful he didn't... Believe me... it was a very stubborn clog... Ricky is truly a gem and a great asset to your work force... Next time I'm in need of a plumbing repair I will request Ricky to the job... He's awesome!!!

Lacresha Palmer

I had an outdoor drain stoppage outside of my basement door. My technician (Joseph 5423) arrived and assessed the situation. He was thorough in his assessment and was able to provide doable solutions! He did fantastic work and was very helpful and professional. I would definitely recommend!!!

Kelly Jacobs

Loved my technician he was patient and educated me about my plumbing in my house! thanks again for fixing me tonight!!

Leslie Haney

Dama was very professional and displayed excellent customer service. He showed me what the issue was and explained what needed to be done to correct the problem. He quoted me the price right off the bat, and it all worked out great. Thank you for the speedy turnaround.

Oluchi Elekwachi

This was the best experience ever! From scheduling to fast and friendly service. Joseph and CJ from Roto Rooter were extremely patient to find out the source of the leak and water damage. They gave me time to digest what needed to be done and then make a decision on how to proceed. My husband was out of town so I was nervous about what to do. Everything turned out great and now I know that I won’t have water running from my upstairs bathroom into my downstairs living room. Great job and great service. I highly recommend them. I’m so grateful!!!

Freddye Silverman

We had an apparently difficult clog to clear. One technician worked on it for four hours in the evening and said they had to send someone else out who came the following morning and was also here for four hours. They were determined to find and clear the clog and finally did. The second technician explained everything and was very clear. I was not charged for the first four hours of work since they were not successful. We got an excellent result after many hours. I would highly recommend RotoRooter. They also were able to send a technician out very quickly which I appreciated.

Jaegal Raw

I got my water heater replaced in a day. It was quick. I like Roto-Rooter's faster response and service. The service technician did a good job. But it charges me a lot. I paid $2600. Labor charge was about $1300, which I think still the way more than I expect from local workers, even though the replacement needed extra job that took about one hour. I would have been satisfied if I had paid $800 for the labor charge. Actually, I left a response for their service on web and a manager staff contacted me to reduce the invoice. I got about $ 370 refunded, which is nice.

suid dius

I generally don't leave reviews, but the professionalism provided by Zachary, service technician 9205, was above. As a former Retail Store Manager for 20 years, I know customer service. Zach was straight on point. He was very polite and prompt and got things done right. Thanks, Zach!

Vanessa Simpson

I had a kitchen faucet that was leaking water all over my kitchen counter and down into the cabinets below. I requested a plumber on Angie’s List and a minute later a representative from Roto-Rooter called me. A technician was dispatched to my home and arrived within 3 hours. Technician Phillip Vo identified the problem immediately. He was quick, professional and took care of the problem immediately. Thanks for the quick same day response and service. I will definitely use this company again.

Khalilah Harris

Jeff was professional, positive, and thorough. He explained what needed to be done clearly and didn’t try to upset unnecessary products. I’d certainly use these services again and recommend the company to others.

Andrew Vanderhoeven

I had a good experience with Joseph (5423), when a pipe in my home broke. It was a big job that needed to be handled quickly. Joseph did a great job of , identifying, explaining, and fixing the problem. He was friendly and thorough. I was very pleased with the service.

Louie Lopez

I was under stress. The damage was substantial. But, Roto-Rooter set me at ease. They arrived on time. They even helped me with insurance claim paperwork. Totally satisfied with their over all services. Thank you Louie

Cary Reines

Our rep, Daniel, was outstanding - very capable. professional, responsive and a really nice guy

Alyssa Powell

After reaching out to my home warranty company who had me on emergency standby for a few hours for a toilet clog that had almost overflowed several times, I decided to call Roto-Rooter to see if they could help me in a reasonable time and for a reasonable amount. Between the time I called and the time they arrived was within 30 minutes which was WAY faster than what the customer service rep told me. Needless to say I was more than happy about that. My technician did all of his checks and he explained potential causes for the issue. When he ran down the cost I was very hesitant as my home warranty would only cost me my deductible which was lower that what I was quoted. To my surprise my technician was kind enough to almost match what my home warranty deductible was and he was able to clear the soft clog in no time! Meanwhile I still hadn’t heard from the plumbing company assigned by the home warranty company. My technician was very information and personable and was efficient at the same time. I more that appreciate the fast and fair service. Thank you Al B.!!

Rick Wilson

Called Roto Rooter when I discovered our sump pump had failed and water was leaking into our basement. They were able to dispatch a plumber very quickly. The plumber 'Van' did an excellent job of diagnosing/explaining/repairing the problem. We were very pleased with the speed of remediating our problem - especially with heavy rain in the forecast!

Amy Hyman

Great experience with Min (technician number 1461)! He repaired my toilet and found some issues with my shower. He was great at explaining what the issues were and what we need to do. Also, he was professional, kind and funny. I cannot recommend him and Roto Rooter enough! Whenever I have plumbing issues, I plan on requesting Min specifically!!

Stella Yi

We were cutting off & extending water line pipes, had a super heavy laundry sink from the 1950’s removed, and removed a toilet. Mung was amazing! Professional, Competent, & Efficient!

Raymond Stanton

There was a severe blockage in the kitchen sink in my upper level apartment. Your company was not my first choice however it was the best choice.Since Len the plumber stood me up and then tried to reschedule. Your standard of practice is impressive and I would recommend it .

Robert Dulli

Girard did a fantastic job of getting our hot water heater operational. Couldn’t have done better.

Chi Ikeda

Plumber Tian was very professional and explained what he needed to do and got the work done! Thank you for excellent service! Also I like that I could get a plumber within a couple of hours of my call!

Shirley Walton

I am very pleased with DaQuan (I hope I am spelling his name correctly). He was very professional and generally concerned about his work performance. My hot water heater seems to be working fine, although it was just installed yesterday: 01/25/22.

Tee Smith

Well, first of all let me start by saying Roto- Rooter responded to my request for service immediately! I had a major issue with my basement shower with sewage backup. They communicated with me though text and phone about the Technician that was on the way. The Technician that arrived at my home was Jeff #1174 he was very polite and knowledgeable about the situation. Jeff had all of his safety equipment on and was ready to take on the job. Jeff explained to me the cost of the job and once I agreed he got busy handling the unpleasant issue. To conclude I would recommend Roto-Rooter plumbing services to anyone in need of fast and reliable services Thank you!

DBM Communications, Inc.

Service was excellent. I had a faucet that was leaking into the house from a hose faucet. The master plumber explained how the pipe froze and split. And explain to me how to keep the hose on attached during the winter so that's doesn't happen again. I really appreciated his insights and explanation. About 5 years ago the same faucet was installed and the previous technician did not go through the explanation that Roto-Rooter technician did. Very happy with my service from Roto-Rooter.

Sparks Damascus

Our technician was Khai Dal #5748 and he absolutely went above and beyond for us! We live in an ancient, poorly built home that brings us a new flavor of trouble every month it seems. He came out on a call for a backed up toilet and ended up spending hours fixing and diagnosing what ended up being some seriously big issues. He never gave up working around the difficulties this job brought and plowed through all of it quickly and professionally. We couldn't be more thankful for all of the help we got today. Highly reccomend him!!

Pennie Evans

Keith was my technician. He was very clear about what needed to be done to unclog my toilet. Price was $729. Took a couple of hours. He was very professional and did a good job.

Cristine Crowley

Tony was on time, very professional and thorough. He worked tirelessly to clear a clog that was straight from the depths of hell. He identified where the clog was and went right to work ! When I say He was very professional , I mean that in the most sincere way. I had a hypoglycemic episode while he was working and didn’t think I was going to be able to raise my sugar enough to not pass out so my husband called a paramedic. Tony never blank an eye, he continued working, minding his business. When he was finished, he disinfected the area he was working in, cleaned up all his mess, and changed his clothes before coming back into the house to give me my receipt. I will defiantly use this company again. I will refer anyone who has plumbing problem I hear about to Roto rooter. The price was extremely fair as well!! Thanks Tony!!!!

Joyce Toal

They were able to come out the same day I called. They were very efficient. Their technician showed me what the problem was and explained my options and did the repair. I will definitely use them again.

Don Hoffman (Don, Sr.)

Gino, the technician was outstanding! He was all the things a customer would want - pleasant, professional, prompt. Because of his service, I will call Roto-Rooter again, when necessary.

roberto rongavilla

Khai was freaking amazing! Answered all our questions and worked very hard. Would definitely repeat.

BnL Donahue

Same day appointment for a basement drain clog and very easy scheduling. Issac Technician # 2009 was friendly, professional and efficient. He was honest about what I needed, offered possible solutions and did not try to upsell unnecessary services. It was costly but I researched that prior to calling so it was not a surprise.

Beth Bwembya

All staff were professional, knowledgeable and friendly. Dispatch staff were responsive. The free assessment was appreciated and staff were available within 48 hours to complete the work. Very quick turn around!

Brandon “AmJam” Emge

The man came to the house seemed like he was having a rough day. We’ve all been there. But he did fantastic service both of my pipes are clean and running great now. Would recommend them any day

Akeelia Shaneal

Joseph 5423 was great, he came on time and provided excellent service. He went above and beyond to ensure we were satisfied with the service. We had to get another faucet and he Patiently waited and educated us on what went wrong. He was very pleasant and used prosper covid procedures

Suzanne Robinson

Service provider was wonderful, friendly and professional. I thought it was pricey for a handle replacement but I was in a crunch and needed the work done.

La Sha

Service person was on-time, friendly and knowledgeable. He showed me the parts he that needed to be replace, gave me an accurate quote and did the work in less than an hour. If I have a need for a plumber again, I will use Roto Rooter! A1 service.

Leslie Aldridge

Technician was timely. Identified problem and explained the repairs and costs. He was professional, courteous and did an acceptable job of cleaning up after his work. Would call this service company again without hesitation

Brian Lund

Our sump pump was not clearing. The technician came the next day as requested and quickly diagnosed the problem and solved it with several replacement parts in less than two hours. He was professional, courteous, and efficient. Very pleased with the service.

Scott Nelson

Jose was awesome. He was friendly, professional and got the job done right and quickly. I will ask for him personally the next time we need plumbing work. Thank you very much. Scott Nelson

Chasney & Company

The technician, Thuam #4383, arrived on time as promised and got to work right away. He cleared two clogged drains, one in the kitchen and a bathroom sink. He was professional, courteous, and informative. He cleaned up the areas in which he worked and left them in a spotless condition. I would highly recommend Roto-Rooter for all your plumbing needs.

Kenesha Drummond

Called on a Saturday for a clogged drain. They gave me a same day appointment and told me I would receive a call when the technician was on his way. When the technician arrived CDC guidelines were followed for Covid. I showed the technician (Sat) the problem I had a clogged shower drain. He unclogged the drain showed me what he pulled out of the drain and that now the water was draining like it should. He provided great customer service will use them again.

Tina Thorburn

I called because of a leak in my kitchen sink. One service company could not get to us for at least a week. Roto-Rooter promised me a service call within 3 hours. They could not give an estimate over the phone but said that it was a free estimate and I was under no obligation to have the work done. The technician, Josue, showed up promptly and was extremely helpful. He gave me an idea of what was wrong and quoted the price. I accepted and the work was started immediately. He was quick, efficient, and competent. He tested for further leaks after he fixed it. I would definitely recommend them to all.

Neha Sahgal

As always Roto Rooter was quick, professional and solved the problem without much fuss. They are very expensive, but you get what you pay for. I debated whether to hire a cheaper plumber for the job, but when I spoke with another plumber, they were charging only a $100 dollars less than Roto-Rooter, no warranty offered.

Deb Harper

Had a sewer backup issue into the basement and called at dinnertime when I came home and discovered the problem. Even though it was later in the evening, the technician responded and worked for 2 hrs to open the clog. Then I received next day support to start addressing the damage. Everyone was professional and pleasant. Very appreciative of the quick response to a pretty disgusting situation!

Milton Ganison

Excellent analysis of the problem. Completed the repair and double check his work. I give Franklin 5 stars!

Liz Burton

Ven did a fantastic job clearing drains in all the bathrooms in my house. It was a pricey service, but he was professional and stayed until the job was complete. I will call again if I have any more issues!

Ari Smith

Richie tech #1256 was amazing. This company were the only ones who responded to our emergency. They called us on the holiday that morning like they said. He explained everything to us and walked through what needed to be done. Richie snaked our line and got all the right techs out to help us on the holiday. He called other support and waited for them to come. We also received support from Jason tech # 1599 and Matt tech # 1247. They performed our water restoration work. They were thorough, had great customer service and explained everything step by step. They were professional and did not rush through the job. I would highly recommend this company again. We had a major plumbing emergency on a major holiday and they came in to help and calm the situation. They got all the right people to come and assess and fix the situation . Thank you N. Smith

TJ Jackson

Mr Purcell 3755 came in to do what i thought was a small job but turns out is was not. He took the time to explain to me what was going on with my bathroom in detail that was easy for me to understand. He spent the whole day. He came early than expected and in a very professional manner. He was very helpful and knowledgeable; he is by far the best service guy I've encountered and he is a good asset to your company. Please send him in for all of my future work order because I already know it will be done efficient and correct with no complaint. He treated me with the utmost respect and followed the Golden Rule, treating me the way he'd want to be treated.

Kelley Block

We called our local Roto-Rooter in Bel Air around noon and the rep. told me they could have a tech out within the hour. Ronny - tech # 2023 arrived within the hour. Awesome! Ronny greeted my and my kids at the door - he was very friendly and professional. We needed one of our "builder grade" toilets replaced with a more powerful toilet. We purchased the toilet ourselves and Ronny quoted us a reasonable price and began the work. He answered all of my questions and was very patient with me. Took the time to talk with my husband on the phone after explaining things to me. Very much appreciated. Did a great job protecting our hardwood floors. Ronny was very professional but "down to earth". We will request his services next time we need some plumbing done. Thank you very much!

Audrey Thomas

Technicians arrived, put on shoe protectors, collected information from me about the problem I was having. They informed me of the cost of the service . They were professional and knowledgeable, was able to identify and complete the repairs in approximately thirty minutes. I found it interesting they stated they did not want a check from me but preferred a credit card. That is why I didn’t rate this transaction higher.

Patrick Mcdonald

I had a plumbing emergency one night after hours and reach out to several plumbing companies. The only one that was able to come out that night was Roto Rooter. They showed up in less than 2 hours. The plumber Joseph was very professional. He took care of my issues promptly and clean up when he was done. I will recommend Roto Rooter to everyone.

Theresa Haas

Josh the Roto Rooter tech was professional, he explained why and what he was doing. He carefully protected our house, walls, & floors with a tarp and made sure everything was dry, clean, and operated as it should. I would recommend Roto-Rooter to my friends for sure.

Allan Crest

They came within 2 hours of calling. Luckily a technician was working nearby. Took care of the problem and was professional giving good advice for the future. Pricing was higher than other competitors but comes with a 6 month warranty. Which is nice.

Deborah Thomas

Daniel was the best! He came in and quickly determined the problem and completed the work. Many thanks. I would certainly will use Roto Rooter in the future.

keo Boua

Master plumber Jeff Fetner #1174 did an outstanding job. I am very please with his professional work finding the water leak problem and fixed it. Thanks, Jeff.

Justin Durham

Replaced all my shower hardware and the piping because of a leak behind the wall. Guy did a great job and was very pleasant. I am sure there are cheaper folks out there, but it is worth the extra to not have the headaches.

Stephanie Horton

Desmond did a great job at our home today. From the start, the communication was great from appointment time to when he would arrive and then for the work being done. I was very happy with the service we were provided.

Rachel Esposito

Emergency main water drain backup and a huge thanks to Keith from Roto-Rooter who took the extra call instead of going home to figure out what was wrong and fixed it as quickly as possible. While it wasn't the cheapest repair, it needed to be done and there's a 6-month warranty if it happens again.

Amanda Nell

Technician Joseph Suanlian was great! He quickly diagnosed and corrected our problem and was super friendly! We will definitely request him for our future drainage and plumbing needs. I also appreciated the efficiency and friendliness of the receptionist/dispatcher who took my inbound call to schedule an appointment. Great service! 5423

Robert McMillon

The Service I received was Excellent!!! From beginning to end. The Customer Service was Outstanding, especially during this time of COVID! Then the Plumbing work was right on point, efficient, and solved the problem.

Michael Bruns

The tank on our upstairs bathroom cracked and dumped water on the floor and eventually through to our kitchen/dining area. Called Roto-Rooter and with 2 hours had someone their to replace the toilet and begin water damage assessment. They worked with my home owners insurance on the process of getting the water damage mitigated and were very professional and curtious through out the entire situation.

Geoff Parnell

[Update]: Again, at 8:30pm on a Friday night, I answered the door to see Purcell waiting to install a new sink faucet. Top marks to excellent service! Purcell showed up on time, with what he needed to complete the job and smiling attitude. I continue to recommend his service to friends and family. If you want a trustworthy, friendly, skilled person working in your home, you want Purcell with Roto-Rooter on Patapsco Ave. [Original Review] Purcell came out at 8:30pm on a Friday night and did not leave until the job was done after midnight! He was very courteous, did a great job and cleaned up thoroughly after himself. I chatted with him a bit while he worked and I felt comfortable with him in my home. It was a very good experience!

Corey Parrish

Delroy was my service provider and he was very professional, helpful and thorough. He was able to quickly do the job that two other plumbers failed to do on multiple occasions. The high cost of the repair was well worth it in comparison to waiting weeks and dealing with subpar talent. Great job Delroy!

Melissa Peppe

Called Roto Rooter for an emergency plumbing job. They came even faster than promised. The tech, David (Tech #2912) was very professional, efficient, knowledgable, nice and organized. Five plus starts from me, I would call them again, especially if the same Tech would come. Thank you Roto-Rooter! (Their phone operator was very pleasant as well. A+ all around)

Laurence

We contacted Roto-Rooter on a Sunday afternoon, when our kitchen sink was completely blocked, and they sent Robert (895) within 2 hours. He was highly professional, very knowledgeable, and very careful to keep our house clean. Within 90 minutes he was finished, and our drain was working perfectly. Couldn't be more pleased!

David Johnson

Roto-Rooter was not the first choice but now they will always be my only choice. The first Plumber I call recommended them. (smile) So I had to give them a try. My issue was a clogged main line. First contact was very pleasant, the customer service explained that there will be no charge for them making the assessment no matter what time of the day, weekend or holiday. They gave me a 2 hour window and got there under that time on a weekend. Victor took the time to explain what he had to do to clear the drain. He had a neat appearance and was very professional. The price was very fair and I didn't have to clean a thing. Again if I have anymore issues I will use them again and ask for Victor. Thanks Guys for a Job well done.

Summar Corley

Van was prompt—arrived within an hour of reaching out for an estimate. He was knowledgeable, quickly identified the potential problems areas, and took care to explain all the steps needed to clear a clogged system. He made sure to address the root problem, rather than just doing a quick “fix”. This took quite a bit of time and effort. He also helped put in place some preventive measures (such as accessible clean outs) to make any future issues less catastrophic. Great work and we really appreciate the confidence we have that the problem has been addressed, which was not our experience with the first plumber we had out to address the issue.

Scott Talbott

Kima is an amazing plumber. He arrived exactly at the time he said he would. He was professional, didn’t make a mess, and explained what he was doing and how long it would take. He cleared out the roots in my sewer line on time and left the job site better than when he started. He did all this with a smile. I would recommend him and Roto-rooter anytime for your plumbing needs.

Nikia Mast

Our tech ( Daekwon Rose) was really nice and respectful of our home. He was responsible and solved our plumbing problem in a timely manner.

Steven Levine

Great service! Angelo was super helpful and got the work done fast. Had a bad experience with a couple of other companies recently, but I'll definitely go to Roto again

Joshua Albers

We have used Rotorooter several times, and each time we have had a good experience. It's nice that they outline the cost of everything ahead of time so you can make the right decision. For this job, our technician (Joseph) fully explained the issue to us, did a good job with the work itself, and was very friendly and accommodating.

Nargis Ricketts

We used Roto-Rooter twice this year for different issues and they were great both times. Today I had Chuck (#737)come and fix a leaking pipe. He did a wonderful job and was friendly and professional...explained everything he was doing. We would definitely recommend this company and use them again if needed.

K J47

"Had an issue with basement bathroom sink train and floor drain. Arjan our plumber was prompt and very respectful. He gave an estimate and explain every issue with my husband about the issues and suggested what we could do for the floor drain as it could not be fully unclogged. Husband and I will discus the suggestion given for this and will move forward at a later date. The bathroom drain was fixed and hopefully. no more problems there. " If needed and Arjan is still with Roto-Rooter, I will request his services. Thank you.

Ronald Barelli

Due to water leak, I requested for same day service. I called multiple business but Roto Rooter is the only one available for same day service. Dispatch kept updating if the repair tech's arrival as well as delay. Isaac showed up on-time and very professional. He explained in detail what needs to be done and charges in detail. Service was performed as explained and walked thru with repaired. Very happy with Isaac's professional manner. 5 stars to his knowledge. Roto Rooter Rock!

Ashley Clark

Kima was on time and very helpful! He walked me through everything that he needed to do to take care of the issue and advised me of what to look out for in the future. Also, when I called initially asking for someone to come out, the person I spoke with (Corey) was nice. A supervisor also came out in the meantime to see what was happening (Jake), who was also very nice. Spending money on plumbing issues is a headache in itself but having friendly/professional service makes it a little less painful. Thanks again Kima!

Shine Watkins

Personable, professional, accommodating... highly recommended! The staff that answers the phone are kind, patient, explains things until I understood and assisted me with emergent scheduling. The technician/plumber arrived on time, was courteous, explained pricing and necessary steps. The following day the adjustor came on a day off as I had to work (I am an ER nurse) and then once he followed up with my homeowner insurance we were forced to reschedule based on Allstate's timeline. Two technicians came on Saturday evening to begin the damage control/work; they explained what they were doing and what to expect next. This has been a phenomenal experience in a moment of distress. I highly recommend this company.

Melissa M

We had been given the runaround with delivery service from Home Depot for a dishwasher. Fast forward almost a month after ordering and Roto Router came out to look at our pipes. Turns out that we had corroded pipes under the sink and on the main water valve into the house. Trevor was able to come back less than 36 hours later, replace the piping that needed work, install a new garbage disposal and the preordered dishwasher! He was friendly, quick, and explained everything that he was doing and why is was being done! We will never use any other company for work again! Thanks for the great service!

Marc Christopher

Joseph 5423 was very helpful. House had a backup in the main line due to wipes getting flushed down the toilet. He had to take the toilet off and snake the drain in both directions. He came out on a Sunday at five and we definitely appreciated his professionalism and assistance

Bob

We had the very definition of a plumbing emergency with our main sewer line clogged and sewage coming out of our basement toilet. At 11pm no less. Roto-Rooter had a technician out to us in 30 mins. I can't speak highly enough of Maung, technician #4811. He had the problem diagnosed and fixed professionally and competently in short order. I will be calling Roto-Rooter first for any plumbing problems.

Carol

Wonderful! Booked the appointment easily online on holiday weekend. Received immediate appointment on day I scheduled with confirmation snd call the day of. My technician, William was exceptional. Professional, polite, efficient, knowledgeable. Got 2, working toilets properly working after trials and tributions with handymen that didn’t install them right. Should have gone with a professional from the start. Lesson learned. Thanks, William!

Chelsea King

These folks were quick to come out the house and fixed my leaking toilet in an hour. The tech was professional as well. The only hesitancy I have in using them again was the price. $500+ for an hour of work and a $30 part (rubber o-ring)!!!

Bobbi Marsiglia

Franklin was so professional nice and very Knowledgeable gave us some tips for how to keep our drains clean. I would highly recommend him to anyone.

C B

We've used Roto-Rooter twice now and have been very happy with our service both times. Chuck (#737) came out yesterday to install a new sink and faucet for us - he arrived earlier than expected and was both very nice and did a good job. The final price was more than quoted (almost $100 more) but the additional parts seemed to be needed and we are overall pleased. Customer service was also great, we were called twice to see if we needed service earlier than scheduled, and scheduling the appointment was easy.

Nicole Turkot

The plumber that came to my house was very friendly. I have a toddler so it's hard keeping him still. The gentleman was informing me what he is doing and what would happen, the price and everything before he even started so I wasn't blind sided or anything.

Trevor Filipiak

I was very impressed with Van who came out to fix a stuck snake in a very stubborn sink. He was able to use every trick available to retrieve the snake and also clear the drain for us. I'm extremely glad because other plumbers had given me scary scenarios about cutting drywall, cutting pipes, etc. However Van was able to save the day and now we have a fully functional bathroom. I'll definitely be calling Roto Rooter in the future.

Dennis Alarcon-Vasquez

I recently had a backup/ overflow problem in my home. I call Roto-Rooter since they pop-up first online and they had there 24/7 service. The customer service representative told me they would have a technician at my house within the hour. The tech arrived 15 minutes after I got off the phone. I was really surprised on how fast he got to my house. Once he arrived, the tech evaluated the situation and explained to me the options I had. He told me he was gonna do the cheapest option first, then if that didn’t work he was gonna have to do his second option. Which cost more. Luckily his first solution worked. He had everything unclogged within 30 minutes. The tech was very friendly and informative. We then had another representative from there company stop by and explain to us the aftermath damages done to basement. He explained to us how the effected areas need to be removed and replaced. He helped us file a claim with our homeowners insurance as well. The Roto-Rooter clean up team wanted to clean up the same day as well but unfortunately my family had plans. We rescheduled for the next day and everything effect was removed and ready for repairs. This was a very unfortunate situation for me and my family but Roto-Rooter eased the frustration with there service. Thank You!!!

Romain Mareuil

Great service provided by Min on cleaning my house’s drain pipes. I recommend!

Kat Burns

The time frame fir their arrival was between 930am and 1130am and they didn't arrive until 242pm. I am a basement Tennant and the Landlord informed me the bill he was given said $700!!! The septic was pumped out this morning for $600! I will be calling to straighten this out!!

Krystle Pierce

Purcell 3755 Mr. Edwards was exceptional from beginning to end. This gentleman knows how to respect a customer and their home right from the get go, and how to help them with their issues that need resolved. He was very thorough in helping us understand the issues, what needs to be done and options, and explained things well for the customer. We are very confident in his expertise and the work he provided. He was very fair and upfront with us and fully took care of our issue and as individuals. We couldn't be happier! Thank you so much!!

Alexander Fassbender

They unclogged the drain and diagnosed the problem but were unhelpful in sharing the information we needed to get the water company to do their part. The problem was located in an area that is the responsibility of the water company where the homeowner does not have the right to fix it. Roto Rooter could have been more helpful here and they chose not to be.

Geua Baunsgaard

We were very pleased with the work performed by Mr. Kam Mung. He looked at the problem and immediately repaired and solved it. Will be happy to use Roto Rooter, especially Mr. Mung again if any plumbing issues arise in the future.

Mariah Finkelstein

Purcell, #3755 was absolutely awesome! Our hot water heater went up and he responded promptly with a great attitude (even thought it was in the evening). He spent almost 7 hours completing the task, and he did a great job. He even made a trip to Home Depot to get a part that he didn’t have - in order to make sure the job was done correctly. It was great talking to him, too. He’s an extremely nice guy, and he knows his stuff! He was exceptional.

Angela Marie

I am so grateful to these guys! My basement bathroom toilet flooded last night and the way the previous homeowners installed the piping there was no shut off valve so it leaked for hours. The tech was there in under 3 hours (compared to the 24 - 48 hours my home warranty company was suggesting) and he put a stop to the water and then fixed my toilet so we weren't without water through the night! Also the tech was very knowledgeable and explained everything he was doing and what he was thinking so I have a good idea on what needs to happen next.

Eliot Schmidt

One of the only TRULY 24/7 shops around. We had an emergency service call, and their technician came out at midnight to clear a clogged sewer main line when I had 10 people staying over. The clean-up crew was here the very next day. The only downside is the price, which was high even for emergency services. But we judged the timeliness and piece of mind to be worth it. Everyone we worked with has been super friendly and helpful!

Betty Bopst

Today 9/9/22 Kenny B cleared my clogged drain. Very professional, efficient & friendly . I have your company on speed dial! Thanks for a job well done!!

Michael Scheel

Called around to various plumbing companies for assistance with a few issues I was having in my home. The gentleman who answered the phone was friendly and helpful (as opposed to some other companies who answered). I scheduled service for the same day. Within a couple hours after my call, my technician, Robert, was at my home. Robert was extremely professional and courteous. He was patient with my being unfamiliar with plumbing, and shared knowledge and advice that pertained to maintaining my home in good condition. He maintained communication and let me know exactly what was going on with my plumbing as well as what he was doing, and expressed that I was welcome to sit side-saddle to watch while he worked. I will definitely be coming back to Roto-Rooter for future plumbing needs and asking for him. Edit: I have had to call for a couple of different techs after Robert (different jobs) - Scott and Josue. Both continued the trend of being friendly, helpful, and more than happy to explain their processes.

Linsey Boutilier

Jeff #1174 with Roto Rooter was at our home within an hour of my call requesting service. He looked at issue, gave an estimate, and quickly got to work. He was very pleasant and helpful, especially with calling colleagues to help with our issue. Would use again.

Sean Scovell

Purcell, technician #3755, arrived right on time and greeted promptly and politely. He was very understanding of the situation and did everything he could to find where the leak was coming from and how to fix it while trying to save the owner of the house money and time. He was very cooperative in communicating with the owner of the house via telephone and assuring that there were no other leaks around after completing the job within an hour of finding the problem. Not only was Purcell efficient, but also very friendly . I would highly recommend Purcell and the Roto-Rooter service.

Roop Sampathi

Chal is such a genuine, sincere, hard worker. Very knowledgeable about his work, explained to us the problem in detail how it happened and how to take care of. We are very happy with his service and will strongly recommend Roto Rooter because of Chal’s great service.

Morgan Ridenour

I was generally very pleased with the service I received from Roto Rooter. I was able to schedule a same day appointment over the phone in minutes. The service technicians showed up within the designated time window and were very professional and frank about the cost of the service. Once everything was agreed, they completed the requested maintenance in short order and then fully explained everything that had been done. The cost was a bit higher than I would have liked, but the work was done same day and it was also done to my complete satisfaction. The technicians were Greg (8288) and Ezra (4305) and I would recommend them very highly.

James Craig

Dee came out to my house around 10pm one night for emergency service due to a backup in my basement. He fixed my problem and was extremely courteous. He was also very thorough in his process and knowledgeable on the cause of the issue.

Camille Chowdhry

My technician was Purcell/3755. He was extremely nice to talk to. He explained the entire repair process step my step. I was not left guessing about the situation. The repair though took a bit long was to my satisfaction. Now I have a toilet that is working fine. I have used the company on several occasions, and each time was happy with the quality of service and work. thank you Roto Rooter!!

Valarie Hoover

The Roto-Rooter plumber, Jacob, was polite and efficient. The company's website and app make it easy to schedule appointments. They were a life saver on July 4 when it is hard to get service. Our pipe had burst and the plumber replaced it with about 40 minutes. Thank you!

Nichole Logan

I had 2 pipes freeze and explode in my home. Within two hours of making the call, Patrick from Water Mitigation/Restoration was there to assess and figure out next steps. Not only did he help guide though what needed to be done immediately, but also answered every single question I had in a patient and thorough manner. The plumber, Jonathan, was there almost immediately and didn't stop until the job was done. He made recommendations and shared great information for ensuring I didn't have this battle with frozen pipes ever again! About 5 hours after my initial call, the cleanup started. The team was exceptional. Professional, thorough, and easy to work with. Josh and Bret worked magic in that house to clean it up and save my newly put in bamboo floors and kitchen cabinets by use of fans, drying mats, and a lot of manual labor to get the water out! Again, exceptional. In such an emergency, you can only pray to find the right people to help... Roto-Rooter sent Patrick, Bret, Josh, and Jonathan to support during this crisis. Prayers answered.

David Schoeberlein

Water heater failed to lght twice while the technician was here. He finally got it to light and I paid and he left. But while he was outside in hs truck the water heater locked out again. He pulled the burner and reinstalled and it relit. But he had no idea of what part in the assmbly might have been bad and recommended that I I buy a new burner assembly But it would be nice if technicians were trained to diagnose thermopi;es or thermocoples individually rather than guessing that something in a large assembly is wrong and throwing in s whole new assembly instead. I guess I will order the assembly from whirlpool just to be safe if it fails to relight again.

Guzman Garcia

Great service. They arrived at the time agreed and solveD the problem satisfactorily. Technician Sawng Pi is polite, knowledgeable, fast and efficient. Good positive experience. I would recommend Roto-Rooter without any doubt!

mildred rosenthal

Alex was the plumbing technician sent by Roto-Rooter to work on my backup draining problem. He was very competent, thorough, hard working and determined to get my plumbing working again. He did an excellent job restoring service and cleaning up afterwards and made sure I was satisfied with his work. I was very impressed with Roto Rooter and their customer service and especially Alex Lal. I would highly recommend Roto Rooter.

Gary Crenshaw

All of the drains in the house were backed up. They came quick and fixed it in no time. Service was top notch. Kinda pricey but includes a video inspection of the main line from the house to the septic to get to the "Root" problem haha.

Beverley

The technician was very polite and informative and did a good job.

David Morgan

We contacted RR due to our sewage line not draining properly. They sent there tech Joseph (5423) out and he did a great job. He came sooner than the time we were quoted and once he was here went above and beyond with his knowledge and expertise on anything plumbing. He was courteous and willing to answer any question that I had. If we’re ever in need of a plumber again RR will be our first choice and for sure will be requesting Joseph.

Dina Wasmer

After realizing we had something coming up in our basement drain, we contacted RR and all three points of contact we had were very knowledgeable and super friendly. The woman who took our call (sorry I can't remember her name) was very patient and knowledgeable and set us up with a same day appointment with the technician (Al). Not only did he wear booties and put drop clothes EVERYWHERE, he even put booties on his hand truck and tires of his machine...THANK YOU for respecting our home! He assessed the situation and was back out the very next morning with his equipment (a Saturday) and walked us through our options and solutions and then the very next Monday his "camera guy" (Derek) shared the wonderful news that there was no additional cause for concern, all looked good. Pricing seemed very fair and on top of it, I forgot to give the tech my coupon, but they redeemed it after the fact. Very pleased with the service and I recommend.

Robert kamunge

Daekwon was professional,courteous, skilled and knowledgeable.He performed his job with such skill and patience,I was impressed.This is my first time using Roto-rooter and I will be sure to use their services again if they are all as professional as Daekwon.

Maribel Sanchez

William went above and beyond to fix the problem in my kitchen. So far I am happy with the results.

T Powell

The outside basement drain was clogged. We had no idea the source was coming from the kitchen pipes. This plumber was very skilled. He worked fast and efficiently. Very pleased with Roto-Rooter.

Simply Sunshine

The technician was very professional and provided a clear and honest assessment of my plumbing issue. He made me feel extremely comfortable with my decision to use this company for the repair work. Will definitely use for any other plumbing work I may need.

Tina Maybin

If I had to use Roto-Rooter again, I definitely would not hesitate to call. I had an emergency on 8/8/2017 and called them and 45 minutes later Purcell showed up at my house. He was very professional, explained to me everything he would need to do and the cost up front. He was capable of handling my problem in a decent amount of time. Thank you Purcell for your services. Keep up the good work!!!

Larry Jackson

I had Sump pump failure which was attended by RotoRooter. Khai Dal, the plumber handling the job was outstanding. He was very knowledgeable, replaced the pump, and addressed every question/issue that surfaced. He, without a doubt, went above and beyond in providing service and demonstrating knowledge an understanding of all the issues. I would highly recommend Khai/RotorRooter. The water damage/Restoration team were also awesome, Led by Abdul Abdulai. They were extremely thorough in managing the water Issue. They were polite, professional and efficient in all aspects of the restoration process. Both members of the RotoRooter team provided great examples of a company that over delivers on service, quality of work, professionalism and customer service. They were a tremendous resource at a difficult time. Thank you RotoRooter in your selection and training of outstanding talent. CLJ

Cynthia Best-Goring

Samuel Sang was my Service Technician. He arrived at my home at the expected communicated time. His customer service qualities were excellent. He thoroughly investigated for the specific problem and demonstrated knowledge and skill along with great patience in accomplishing the job successfully. I would highly recommend this technician for any plumbing service need.

Chris Sinnett

Very pleased with the service I received from Roto-Rooter!! Was able to get them to come out the same day and the technician (Min #1461) was great. He was very courteous, took care to keep my house clean, and had the pipes cleaned out in 90 minutes. Will definitely call them again should the need arise.

Jody Moscaritolo

Excellent service. I will say that our issue wasn't completely solved on the first try, but the measure of a company that does right by their customers is their follow-through on their service. After one call to a supervisor to discuss what had been done to date and how I would like to proceed, they took care of us with exceptional customer service. Know that their pricing is higher than other plumbers because they're designed to fix emergencies quickly. If you don't have an emergency, another plumber will be less expensive, but roto-rooter will come out same day in most cases. And when it truly is an emergency, that's worth it.

elijah ham

Purcell (3755) was on time as we discussed. He provided great service by exceeding our expectation and ensuring our drain was clean. Came out for FREE estimate on a tub drain clog. Friendly tech who explained what he was doing. He did several tests to make sure I wouldn't have other problems with it and was completely done in under an hour.. So happy to have found an honest and trustworthy company that I can add to my speed dial.

Michelle Rubia

The technician Mong is very professional & was able to diagnose & fixed our water leak immediately! And Patricia A, their water restoration supervisor came right away & contacted our home insurance and dealt everything! They both are awesome! Thank guys so much!

Wallisha Simms

Extremely pleased with the service I received. Called for service and the service tech was here within 2 hours. Jeff (tech #1174) was very pleasant and professional and went above and beyond my expectations, including looking into a couple of other concerns I had and offered to repair a couple of minor things free of charge. I would highly recommend Roto-Rooter and Jeff and plan to use their services for now on.

Sharon Markov

I had a clogged drain, they were here in no time to fix it. Everyone was so very polite and professional. I called for service at 9am they were here and fixed the problem by 10:20 am. Excellent service I would recommend this company to everyone.

Justin Bloch

Roto-Rooter was such a pleasure to work with. We had a pipe burst behind our heat pump in an incredibly awkward position. I was able to schedule my appointment online at 11pm, and the plumber Chris was out at the house at 9am the next morning. Chris was awesome. He took a look at the situation, walked me through the problem, and gave me an estimate that turned out to be right on the money. We have a friend who is a retired plumber, and he said for the work that Chris did, we got a great deal. Chris was very professional and made sure that everything was done correctly. He was friendly and honest, and after he had completed the work, he made sure to take me back through everything again. He even had someone come out to assess the water damage (at no charge) from the burst pipe and give me some information about what we would probably need to do to get it all fixed up. Overall, the experience with Roto-Rooter was top notch, and I highly recommend Chris's services.

Maria-Xosé Jones-Phillips

Our technician, Joseph 5423, was punctual and very professional from the outset. He was very personable and polite and go straight to the job at hand. We had a leaky bathroom pipe which had been badly repaired by another plumber in the area. Instead of patch repairing the same section of pipe, Joseph replaced the whole section as we had asked the previous plumber to do. It was a very tight space and so Joseph warned us of the danger of using a blow torch for spot-welded repairs, as the previous plumbing company had done, in such confined spaces surrounded by flammable materials, hence why he had replaced the whole section of copper pipe. Joseph waited for a half hour after the repair was completed to make sure that there were no further issues, informing us that this was standard procedure, and again something the previous plumbing company did not do. Over all we are very pleased with the work carried out, and so far so good. We paid exactly the price we were quoted initially with no surprise add-ons, which is exactly what you should expect from a professionally run company. Highly recommended, and we will be using their services again in future should we need a reliable plumber.

Bryan Lieberman

We used Roto Rooter for sump pump replacement. They were onsite within 2 hours. John P. was very professional and knowledgeable.

K Staley

Purcell #3755 assisted us with a plumbing issue. He was very professional, very knowledgeable, and very kind. Purcell answered all of our questions and advised us on how we could avoid similar problems in the future. We were really pleased to work with him. Justin #1859 and Mike #4724 came to do follow up work and were likewise very professional and respectful of our home. We feel confident that our home will be fully repaired thanks to their expertise.

Greg Duncan

KAM was the technician that came out to assist. He was professional, knowledgeable, and was able to successfully change out the shower cartridges. I would recommend this company again.

HMMWV Slant Back Restoration Modification

Amazing and very professional service! We highly recommend Roto-rooter. We had a clogged main drain which we tried multiple at home remedies before calling another company to attempt to fix it. They ran a power snake twice without success and said our only option was to have a hydro jet treatment that would cost almost $1,000. We decided to call Roto-rooter for another opinion and Stan fixed this on his first attempt and saved us a lot of money. We are so grateful for Stan at Root-rooter.

Matthew Andes

Called to have kitchen sink drain pipe adjusted after purchasing a new garbage disposal that was a little to big to fit the existing plumbing. Roto-Rooter sent Michael (3256) out within 2 hours of placing the call even though it was not urgent. Michael was very professional and was able to quickly and efficiently take care of the issue to my extreme satisfaction. The cost for the work vs the time taken and difficulty was maybe a little skewed but when taking into consideration how fast they were able to show up along with how professional and proficient the tech was I would probably use them again for my plumbing needs.

kim slaughter

It is so nice to be able to call Roto-Rooter and schedule an appointment for immediate service. Andrew (1492) was very knowledgeable and courteous. He made sure that everything was in perfect working order before he left. Great Job! Will definitely call again for our future plumbing needs.

Zaria Ealy

Kam Maung was the plumber who completed my service today with my sub pump. He was very timely and professional, identified the problem and was able to fix it very quickly. Thank you for your help! I will be requesting him if I ever have any issues in the future.

Joe Lehan

Technician, Nyi, was punctual, polite and very professional. He took great care to ensure his path to, and the work area in the kitchen, were kept clean.. He even placed little protective bootys on the device he wheeled into my house! Nyi explained everything up front so there were no surprises.. Nyi clearly explained the steps he was taking to unclog the drain, which he did, and even offered me several helpful hints to keep the drain clean. Once Nyi packed up and left, he tidied up the work area so nicely, it was like I never had a mess under my sink. Very satisfied!

PAZ Chaplin

Excellent Service. Called at in service request for a non functional sump pump early Sunday morning. A technician was at my home in a timely manner, within a hour later. Scott (#2522) assessed the situation and had a new sump pump installed and functional within 90-minutes. Excellent Technician, Excellent Service and Peace of Mind!!! Will be definitely letting family and friends know to call Roto-Rooter when they have a plumbing or drainage crisis. And kudos also to the water removal team (Paul, Justin and Justin). Scott informed me of the water removal service (and he called Paul prior to him leaving the house) and Paul was at my house for damage assessment shortly after Scott left. Job well done. I a, a very pleased customer. Thank You, Thank You, Thank You!!!

Katharine Setter

Kam Maung from Roto-Rooter cleaned out sink trap which contributed to the odor coming from bathroom. He resealed toilet and fixed sink stopper that was broken. This was a second visit but his first to our home. Explained everything and did beyond from what I was expecting. Thank you

fulcruminc

The technician Sawng Pi was very professional and nice. In and out. Newly renovated kitchen so he made a few suggestions regarding the dishwasher drain and the drains in the basement. Conducted inspection and pointed out some items. Thanks for the Sunday arrival and resolution. No price variance and estimate provided before work began.

CourtneyMarcus McKinney

Our basement was flooded and we needed emergency plumbing services as soon as possible on a Friday morning before a holiday weekend. Roto-Rooter was there within two hours and diagnosed the issue within the hour (it was a water main break, unfortunately.) We also had a two week old newborn and Roto-Rooter took this very seriously. They were able to not only fix the issue but made sure our water was turned back on within the same day. The professionalism and attentiveness to the issue was impeccable. They worked with our insurance company and even recommended contractors to work with to help restore our basement back to its previous state. We really cannot thank Roto-Rooter enough for handling this major issue for us. I would recommend them to anyone.

Marliynn Owens

I would like to commend service tech Purcell for helping me with my plumbing disaster he was professional courteous and most of all knowledgeable about his job. He went above and beyond what I expected to receive as a customer for service. He was on time , very clean, willing to work with me on pricing and most of all he address all of my needs he left no stone un turned. I would recommend him for services in the future in a heart beat. He is just that good.

Anthony Nicastro

Roto Rooter came promptly to help with a clog and unknown problem with our basement pump. John P (1275) was my technician, and he found the problem immediately. He took care of it fast and was courteous and professional.

Jennifer Cathro

Purcell (3755) and Josh (5765) were great to work with! They went out of their way to make sure the removal of the old water heater and installation of the new one went as smoothly as possible. They were very patient with all my questions and provided great customer service

Amaka Igbonezim

Very quick service, reliable plumber and quite compassionate enough to give a discount to suit my budget. The plumber by name Conrad was very friendly and detailed in terms of service and knowledgeable as well. In 10 minutes the work was done and my toilet could flush properly once again. Thank you very much for your efficiency. The service ticket number is #1635

Eric Jolicoeur

The plumber who arrived was extremely professional, friendly and knowledgeable! I trusted him completely and we’ve used companies like Len The Plumber and Mt Rooter who I will NEVER use again for many reasons. We’ve used Roto Rooter for many things and they are the only ones we trust to call back.

Elaine Gordon - Eating by Elaine

I was quoted extremely higher prices from other plumbers. But Roto Rooter came and explained that it was actually a simple fix and would not cost too much to fix. They even suggested I buy the parts myself to save money and offered to come back another day at no charge. The service man was friendly and kind. And most importantly, Desmond fixed the problem and we have not had any issues since. We are thrilled with the service.

Miriam D.

I was very impressed with the service I received. The plumber, Charley, was nice; he explained things thoroughly, was careful not to scratch the floors or let the cat out, and worked efficiently to get stuff fixed. The sewer line backing up was not the best start to my day, but I did appreciate that I was able to get quick assistance from someone who seemed knowledgeable and trustworthy.

Matt

Well they showed up quickly and hopefully got the job done, it’s too early to know at this point, BUT $800 for 15 minutes of work is just unacceptable. I’ll find some other company thank you.

Nathan I.

Fast, proficient service even on the weekend! Wow. Dispatcher contacted me within minutes of my scheduling service, and within 1 hour, Technician was at my door. Chris (Tech) went ABOVE and BEYOND, even gave me great tips on how I can be more efficient as a well-water homeowner. Thanks Roto-Rooter, and BIG thank you to Chris for working hard into the midnight of his Birthday! -- very satisfied customer

Russell Jenkins

My mom called at 8:00 one evening to say her laundry tub was filled with water that wouldn't drain. I managed to unstop the plug but knew a long term solution was needed. I saw that Roto-Rooter had four of five stars and suggested mom call them. The appointment was arranged quickly and the technician arrived on time as promised. I have to say that this technician, Jimmy (1256), is the most polite and considerate serviceman I have met in a while. I felt like he was talking to his own mom, not mine. He explained the situation to us, told us what he could do and estimated how much it would cost. Several hours later, everything was finished and the work area cleaned. I consider the price well within the normal range for this service. I am very satisfied and would recommend Roto-Rooter, and especially Jimmy to others.

Anna Walker

I had a very pleasant experience with using Roto-Rooter for a leaking water heater. As it was a Sunday, I was having issues finding a 24 hour plumber that had an available appointment that day. Finally, I called Roto-Rooter and got an appointment that very afternoon. Then, to my surprise, they called me back and asked if they could come even earlier. I was delighted as we had had to turn off the water supply. Chuck (#737) our technician, arrived promptly and diagnosed the problem very quickly, and made an inexpensive but effective fix without a lot of fuss. I was very pleased with the service and professionalism. I will definitely be calling them first next time!

Babak Dehghani

Had a leak and Kam did a great job. On-time, precise, and quick . I am very pleased with the service.

Mary Hyson

I had the best experience with Al #3632 He explained everything in detail before he did the work on my water heater. I also had a plumbing issue that need repaired. He made it so easy to understand the work and when all said and done, I’m a happy customer and will recommend this company to all my friends. He was very knowledgeable .

Michael Schmidt

Joseph tech 5423 - he was fantastic and would only like him going forward. He was so professional and polite. Immediately could see not only the minor issue but the bigger I need to replace next time. So I’ll actually be scheduling again based on this experience. And I’d like Joseph! Kudos rotorooter you have a winner here.

Susan Boro

I could not be more pleased with the excellent service I received from Charley, #3205. He took exceptional care to protect our brand new flooring, explained everything he needed to do and could not have been nicer. And he was able to resolve our backed up sewer line in very short order. Will certainly use Roto Rooter for any future water line issues and will without hesitation recommend your company to anyone who needs this sort of assistance.

Barry Greenberg

We had a backup from the shower drain. Called Roto-Rooter and they were here within 1 hour. Office staff was very polite. Chuck fixed the problem in short order and he proved to be very courteous, polite and knowledgeable. I recommend the company and would use them again..

Juliet Hauswald

Our experience was very good. Greg (#8288) arrived on time, was professional and courteous. It was our first call for a plumber in 18 years. He kindly spoke to my handy-man husband on the phone about our clogged kitchen sink. And then fixed it! Easy as that. He explained what he did and how to prevent the problem in the future. Would recommend him to family and friends.

Jillian Barnes

Very quick to find the broken pipe that leaked through to the bottom 2 levels of my home. Everyone has been very kind and professional throughout this process and you can tell they really do care about their customers. This is a great company to choose for plumbing and water restoration.

KJ Creaby

During the massive snowstorm we had this past weekend, I noticed a slow drip coming from the ceiling in my basement bathroom. I immediately thought the worst, that a pipe had frozen. I called Rotorooter because I knew they would be able to see me same day, and I have had excellent service from them before. I called and set up a same day appointment, and all they asked is if the road was plowed... luckily it was. I originally called in the morning, and due to the weather and my cell phone not working, the tech wasn't able to get to my house until 5 pm. Chris, tech #2952 arrived, and immediately assessed the situation. Right above the leak on the first floor was another bathroom, and he decided to inspect that before opening up my ceiling in the basement. Sure enough, he found the source of the leak... the sink which was recently installed was installed incorrectly (by the flippers who I bought my house from) and the stripped the teeth on the connector to the drain pipe. Chris showed me everything, and took his time to educate me on the problem. He also looked around at everything else, and pointed out poor caulking, and a poorly installed shower system. He repaired the sink, and then inspected the basement pipes to make sure that was the true cause, which it was. I have never worked with a more honest, respectful, and professional person. Chris was excellent, and I highly recommend him. For the amount of work he did, and for the peace of mind he provided me and my family, the price was excellent too!

Pete Cullipher

The technician arrived on time and ready to take care of the problem. He listened to my concerns and addressed them. He made sure the problem was fully resolved. Would definitely call upon them again to take care of any future issues! Thank you!

Jessica Chung

We called Roto Rooter to come out after we had noticed some backup within our house. Roto Rooter was here within a couple hours, and stayed a little over an hour, not only did they clear the path, but they were able to discover that our problem was a root issue in our main line with their camera. They sent an estimator here the very next day to give us a quote on replacing the line. They were efficient in their job, yes it was costly, but so is any other plumbing issue you may face with any other company, but they also stand behind their work. The two gentlemen that came out were very professional and friendly. I definitely would recommend them!

Iris Murdock

I called because my drains were sluggish. A technician was at my door within 2 hours. He was courteous and professional. He explained exactly what the problem was, how he would resolve the issue, and showed me the results. He also gave me recommendations on how to maintain my drains. I was quite pleased with the service and will most definitely recommmend Roto Rooter. I won't hesitate to call again if I need service. Thank you.

agnesusoro

Very attentive and responsive when I unfortunately have had water damage (twice thus far). They offer 24 hour service. Each time their technicians were able to accurately diagnose and repair the issue, and they provide water restoration care when required.

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