Reviews of Mr. Rooter Plumbing of Greater Baltimore. (Plumber) in Baltimore (Maryland).

Mr. Rooter Plumbing of Greater Baltimore

881 Reviews

379 Comments

Plumber

Plumber

3701 Commerce Dr Ste 105, Baltimore, MD 21227, United States

Description

Information of Mr. Rooter Plumbing of Greater Baltimore, Plumber in Baltimore (Maryland)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Mr. Rooter Plumbing of Greater Baltimore

Brian Macijeski

Great Customer service from the time i called, tech arrived quick and got to work right away. James gave me an estimate then got to work. He fixes our problem with no issues. James made sure that he kept his work area clean, very impressed with his work. i would not hesitate to call them again. I would probably ask for James again to be my tech if i could. Thanks for great service James.

Phylicia Lyons Kasiem

Plumber was punctual, professional and efficient. Diagnosed the problem, explained a viable solution and quickly completed the work. Knowledgeable and took the time to explain the issue, solution and various preventative measures I should take to avoid plumbing problems. Very pleased with this same day service. Highly recommended.

Laura Owenson

I reached out to Mr. Rooter when my new dryer was not able to be installed. They came out the same day. Rich found the gas shutoff valve behind the wall and he was able to install the dryer. Just when all hope was lost…. The soccer uniforms will be clean for the weekend tournament. I really appreciate the care Rich took to be careful when making a hole in the wall, but the valve was found!! Thank you for great service!

alex cain

Called for a leaking main service line. Phillip V was able to respond to the service request quickly. Very polite, knowledgeable and courteous. Was able to resolve the issue without a problem. Using their expertise was also able to locate what the main issue was, a leak in the connection of the dishwasher line and was able to resolve that, saving me from some costly repairs down the line. Great Experience. Will be contacting Mr. Rooter of Greater Baltimore first in the future.

Mario Furst

I needed a replacement cover for my sump. They came out for a free estimate, ordered a part and came back out to modify/fit to my installation. Fair price, professional serviceman (James), I am totally satisfied and would recommend. I was I would have found this company sooner, I have had some experiences with other companies where I felt I was not treated fairly.

Daimenin

The first company I called which promised "same day" service said that they could be out 4 days later. Needless to say I decided to call try a second company instead. So glad that I did. Not only did they come out the same day and fix my water pipe which was leaking right at the main line coming into the house. But the plumber finished within an hour and no tricks about the job being more difficult than he expected and no raising the price after the original price was quoted. Will definitely use again and will recommend to any friends & family that need a plumber!

Beth Fieller

i called 10 plumbers for my floor drain overflowing in my basement, Mr. Rooter Plumbing was the only one to call me back. They came out the same day and fixed the problem. The Technician, James C., was fantastic and knowledgeable. It was a nasty, dirty job and he worked for hours clearing my drains. I highly recommend Mr. Rooter!

Louis Levner

The water hose to my ice maker sprung a leak and James came to fix it. He did a great job -fast, neat, and very professional. I would highly recommend him for any plumbing need.

Michelle Zaleski

This company saved my whole condo building. My friend hit the main water pipe accidentally and it was not an easy fix for them especially on a Saturday at 5-6 pm. My deepest gratitude to Tim Nason and his boss too. It was a huge problem, it took them til 11 pm but they didn’t give up til the huge leak was repaired and we all had water again. Thank you guys so much. Seriously consider this company above the others!!! Michelle Z

Bob

Timothy Nason was dispatched from this company. He provided a detailed estimate for three plumbing jobs and after considering the offer, I gave him the go ahead. He was very professional and added covers for his shoes. The work was finished in about 2 1/2 hours and I was totally satisfied by his work! I recommend Mr. Nason to all customers.

Frank Fu

Recently the water pressure regulator valve in the house was broken, because it had constantly sputtering noises suddenly in the evening when I took shower and my wife flushed the toilet at the same time. I called in for help, they said maybe PRV bad. Mr. Rooter technician came over next day, tested the water pressure to make sure it was the vale problem, and replaced it and noises are gone... Although a little pricey, but as long as the job was well done, we are happy with it. Thank you so much.

Lisa Wilde-Katz

I called Mr. Rooter regarding a shower faucet that had gone from a slow drip to a steady stream of hot water. From the initial call requesting service to signing off on the service, I couldn't have been happier. I was kept updated of the tech's expected arrival (which was within 1/2 hour of our service request, on a Saturday!). Tim Nason was the tech who arrived and was professional, pleasant and courteous. He explained what the two possible outcomes could be and the costs after inspecting the faucet. Service was completed in less than an hour and the cost was reasonable. Thank you Tim Nason and Mr. Rooter!

Raquel Gosling-George

I appreciated the excellent work that Mr. Rooter provided through their technician Mr. Cornish. He was very professional, thorough and did a great job. I will definitely use Mr. Rooter for more jobs.

Michael Conn

After getting an astronomical estimate for an upgrade to a 50 gallon water heater that a Len the Plumber technician said was required ($4700!), Tim Chesser from Mr. Rooter came in and in less than a minute realized that another contractor had shutoff the gas (we recently had a lot of renovations done to the home). He turned it on and the water heater began working. He literally saved us thousands of dollars! We also asked for a quote should we decide to upgrade to a 50 gallon water heater in the future and he indicated it would be $2900. Needless to say we will be calling Mr. Rooter for all our plumbing needs in the future. Thank you, Tim!

Stacy Johnson

Emergency line responded very quickly on a Saturday night and service happened first thing Sunday morning. Dustin was thorough, helpful and explained everything completely. He took extra steps to leave everything totally clean!

Lauren Venturella

Jordan W. was courteous and professional. He came out on Christmas Eve and diagnosed our issue. Mr. Rooter surprisingly (and thankfully for us) did not charge a premium for weekends or a holiday weekend at that. Thank you! We will be using this company again.

Tara Lamond

Great to work with. We got a next day appointment. Rich Bush was on time, friendly, and professional. He had the issue diagnosed and fixed quickly. Would highly recommend.

Yodit H

Very personable professional plumber I have ever meet. He is punctual very knowledgeable ; he takes pride on his job.I saw quality work.🙏🏽 I would recommend him any time. …

Maurice Faulkner

This was a great experience. Rich came to my home today to find the cause of a leak. He was excellent. He was extremely knowledgeable, really polite and all around great!

Yetunde Olayinka

Found company through Angie. Got same day appointment. Brandon was punctual and professional. Will definitely use them again.

Laura A.E.

Service was excellent. The plumber was on time, very polite and took care of the problem quickly. Although the cost was much higher than I anticipated, it was a problem that had to be taken care of and in my opinion, was well worth my trying to continue to fix it on my own.

Abraham Bae

I highly recommend Mr. Rooter for water heater replacement service. Robbie and Rich came to my house on July 5th, 2019 and install a power vent water heater. Before I talked to Robbie and Rich, another company tried to upsell a tankless water heater for over $8,000. However, Mr. Rooter recommend me a 75 gallon power water hear which costs less than half of the tankless water heater. All the fittings and pipes were professionally routed and connected. I like their new fitting technology which doesn't use any solder. They cleaned up the area of working neatly. They even help with stacking my drier on top of my washer. I am more than happy with their service.

Matt H

Rich did a great job and was very knowledgeable. He was professional, informative, and got the job done effectively and efficiently.

Vicky Distance

It was a great and fast experience, but pricey, but that's plumbing. I would call again, they were very courteous and keeps you informed via email and phone.

Katie Walsh

Excellent same day service!! We had a main drain line backing up sewage into our basement and had originally scheduled service with a different big name plumbing company only to have them cancel the appointment twice at the last minute and then tell us they couldn’t get there until the next day. Luckily we called Mr. Rooter, and although it was a Saturday evening by this point their technician James Cornish arrived within 45 minutes. He was friendly, professional and neat upon arrival. He gave options for the repair and completed the work the same day. When the work was done he even left the work area cleaner than he found it. Definitely would use the service again and highly recommend asking for James.

James Dyson

I had a faulty shower diverter that needed to be addressed, and Mr. Rooter sent technician James Cornish to do the work. I have to say, Mr. Cornish was polite and responded directly to my issue. He was professional and treated my home with respect and care. He was thorough in checking the area to be repaired, suggesting repairs, and made the repairs in a timely manner. Very grateful for his services, would happily use them again if the need arose.

Susan Weinberger

Their response was prompt. Phillip arrived, had a mask on, put on booties, assessed the problem, quoted a price (and kept to it) opened the drain , ascertained that there was no other blockage in nearby pipes (there was), and finished the work which was a bit tougher than we thought. He was pleasant and professional, and quite thoroughly cleaned up after the work was done. We appreciate their reliable, good service. Hope not to need this work any time soon, but certainly can recommend Mr. Rooter.

Kumar Ghosh

I called them to replace the shower faucet and they sent Richard Bush, who was extremely professional. He wore the shoe covers when entered the premises. He explained what needs to be done and gave me the price afterwards. Even though it was a little pricy, but he did a good job. And they gave the warranty of parts and labor for a year, which was really great. He cleaned up the mess very well. The company should provide him with a small drop clothe so it would be easy on him to clean and customer won't get a chance to complaint. I will hire them again if I need to.

Joseph Hunkeler

Review 1: After dropping $1,500 on a well known plumbing company in Baltimore, our shower still refused to drain. We ended up calling Mr. Rooter. They sent Jordan Wizinsky out, on the same day, and within 30 minutes managed to remove a truly monstrous buildup of gunk and hair; likely dating back to the 1930s. Jordon is an extremely knowledgable, professional, and courteous plumber. I had a good conversation with him while he worked. He provided good tips and suggestions to avoid this situation in the future. Review 2: Our ice-maker valve for the fridge broke and couldn't be turned off. James Cornish came out within hours of my call, even though it wasn't an emergency. He did a very nice job replacing the busted valve and the section of pipe the old valve was attached to. He's polite, courteous, and professional. He thoroughly documented the entire process and explained everything he did in detail. Overall: Mr. Rooter's prices are both realistic and reasonable, especially when compared with other companies in the area. Their plumbers are respectful professionals with many years of experience, and it shows. Thank you Jordan, and James!

Keisha Johnson

They came out in such a short notice from Home Depot not wanting to install my dishwasher because it wasn’t to their standard. Don’t have them installed it get Mr Rooter for a great price an way better guarantee. Jordan was the best an careful how he treated my home with respect. I officially have new plumbing company I can count one

Jaira David

We always call Mr. Rooter for our plumbing issues because they respond so quickly (typically on the same day), arrive on-time, and charge fair prices. Today, Rich fixed our kitchen sink and provided stellar service. He took the time to explain our options/quotes and gave us tips on how to care for our system. He worked efficiently, did an excellent job, and cleaned up thoroughly when he was done. Mr. Rooter always sends great plumbers, and Rich was wonderful!

Kenneth Boheler

The plumber, Phillip Vo, was very knowledgeable and capable. He arrived on time; he assessed the problems quickly; and he resolved all of our plumbing issues (replacement of faucet and problem with toilet). He was friendly, and what most impressed me about him was his efficiency. All of the work was done reasonably quickly, without the identification of new problems, and it was done to a high professional standard. I will likely go through this company and request this plumber for all future needs.

Patrick Boxall

Great service on a holiday weekend! When our water heater started to leak Friday night of a holiday weekend we were expecting a long 3 or 4 days without hot water. In fact, after connecting with Mr. Rooter Baltimore, we got some immediate technical assistance and a video “diagnosis” of the problem, and James arrived before 9 am on Saturday to start the job. With a helping hand from his colleague Arya, James was able to get the water heater quickly switched out, and everything cleaned up. Problem solved! Thanks, Mr. Rooter.

R S

Sergio Jimenez was on-time, masked, shoe covers on, and totally knowledgeable, kind and friendly on top of it all. AND available on a weekend without punitive charges. The toilet is fixed and flushing. Thank you Sergio, thank you, Mr. Rooter.

Diane Dowdy

So this is my first time using Mr.Rooter have been using in the past Len the plumber well never again. The gentlemen who came to my house James Cornish went above and beyond helping me with my plumbing issue. Very curtious and friendly. Will have my whole family use Mr Rooter from now on. He was even concerned about my dogs outside and I couldn't believe how well the dogs did with him. What a pleasure. Thank you so much for you sending James Cornish into my home. Evelyn D. Dowdy

Daniel DuPont

Great service replacing my water heater. The technicians James and Miguel arrived on time and were very professional. They were also uncomplaining when they had to deal with a spiral staircase in my loft condo unit.

Mariam Bakir

James C. did an amazing job with our plumbing issue. Very knowledgeable and professional. Highly recommend him. Thank you

SimsGirl4Ever

After I called Mr. Rooter to schedule my appointment, a technician arrived at my house in less than two hours and was ready to complete the job. Everything went well and I would hire again.

Tim Connelly

Excellent customer service. Professional and friendly. Tim went out of his way to walk me through the process. 100% recommend Mr. Rooter.

JIm Boltralik

Excellent communication, skilled and polite installer's, and quick appointment scheduling .Great care was taken to avoid any damage to the surrounding areas in my house.

Gloria Fuchs

On Friday, April 29 I called Mr.Rooter for a drain problem at my home in Reisterstown. Brandon Freed was the technician who arrived 10 minutes earlier than expected. He was masked & he stopped at my door to put on the work booties before entering. He was very interested to hear what the problem was & what had already been done by my husband and a previous plumber who couldn't solve my drain problem. He worked quietly & efficiently & solved my problem within the hour. He was just the right amount of friendly, not overly chatty. I would definitely give him a 5 star rating and I will recommend him to friends & family, many who have already heard about him from me.

Devon Smith

We called because we noticed water leaking and soaking our carpet coming from behind it water heater. They said they would send someone out in a few hours to install a whole new water heater. We were blessed to get Rich as our plumber technician. Rich was very polite, thorough, and he took a lot of pride in his work you could tell. Overall I would highly recommend Mr. Rooter for all plumbing services and hopefully you get Rich as your technician.

Sarah Havlicek

Mr. Rooter provided good communications to set up and adjust the appointment schedule. Jordan the plumber was thorough through to a quality job. The estimate provided was the same at job completion. I highly recommend Mr. Rooter and Jordan.

Enrique Steiner

Rich performed an exceptional job! He was courteous, took time to explain my options and the company was able to beat another estimate by 40%. They were able to accommodate me the same day and completed the installation within the time indicated. I've switched plumbers today.

Kia Wright

Jordan was professional and knowledgeable! I am grateful for Jordan an Mr Rooter. Above and beyond!

Pearl Asamoah

Rich Bush from Mr. Rooter did an excellent job installing my water heater. I couldn't have asked for any better person than Rich. It's like God was looking out for me. He was very professional and caring, very knowledgeable, passionate about getting it done right. My old water heater connections had many issues, It seemed like a complicated job but he fixed every single problem and made sure everything was perfect before leaving. Would highly recommend this company and Rich. Definitely using them for future projects. Out of 5 companies i talked to, they had the lowest quote, fastest response time and highest level of professionalism.

Brad Scheitlin

Woke up with a clogged toilet overflowing to the tub. After a hour of trying to unclog it myself I gave Mr. Rooter. The level of service was fantastic. They gave me a time window for when the Tech would arrive and happily he was early. How often does that happen? Phillip Vo was the tech that handled my problem. He was curtious and skilled at getting the job done. After removing the clogged drain he cleaned up and sanitized the bathroom. I would highly recommend Mr. Rooter and Phillip for your plumbing needs. I forgot to mention that Mr. Rooter did not even do the charge just to show up thing. They show up give you an estimate with no service charge. Bonus! Thanks, Mr. Rooter and Phillip. Top Notch.

Jess

Rich Bush was excellent. Had our water heater replaced, Rich’s initial consultation visit was so helpful and informative, I requested him back specifically for the installation. The installation looks great, he was efficient and timely, without compromising quality. Seemed to genuinely enjoy his job, and was just all around pleasant and helpful. Highly recommended.

Victor Rivera

The manager addressed my situation in minutes! He had me text pictures of my situation (water heater leaking water) and had a technician out the very next day and replaced the water heater. The technician was very polite and did an amazing job. He also pointed out several things that need to be addressed that would have turned into a nightmare had he not brought them to my attention. Amazing service!

Naturally Mara-T Hodges (Luvablesmile)

Tim Nason came out and serviced our toilet that had been clogged due to my son flushing a toy. Tim was professional, made me aware of pricing and options before the work began. He was able to resolve the issue in a timely manner and left us with a fully functioning toilet at a decent cost!

The Reclaimed Rose

Our technician Rich went above and beyond. His customer service was exceptional and he was super knowledgeable.

Nakanaela Bell

Excellent service. James pointed out the work that needed to be done and made sure that we knew what was going on during the repairs. He was enthusiastic about his job and made sure we knew how the work would affect the other existing plumbing throughout the rest of the house. More than anything, he was patient with us, which helped us stay calm and be patient as well. He got that we didn't know all that he did about plumbing but he wasn't trying to take advantage of that to aggressively upsale. He was very upfront, as well as personable and relatable. Would hire him again.

Candice McCollum

Richard from Mr Rooter of Greater Baltimore did an excellent job on repairing a damaged pipe in my house. He was friendly and very professional. He stayed all day fixing the issue. This was a very affordable company that did great work! Highly recommended!

D Bundok

James unblocked our toilet quickly and efficiently. He documented his work and even ensured I saw the repair was done to standard by personally viewing and vetting completion beforehand closing everything out. He also wore booties inside, which we appreciate as we are a shoeless home.

Adam Weaver

Richard did a great job installing our hot water heater. Our old one broke on Saturday night and he came out the next day by noon, and installed the new hot water heater very quickly. He also cleaned up the water that leaked when the prior heater failed. I never write reviews, but I did because this is easily the best home repair service I have ever dealt with.

Jeffrey Bolognese

We had a clog in the pipes going from our kitchen/laundry room to the main line. We called about the problem late Sunday morning and had a technician here early that afternoon. He did an excellent job explaining the problem, how he'd try to resolve it, and ideas on how to prevent the issue from recurring. We were very happy with the professionalism, response time, and quality of the work done. We'd definitely use Mr. Rooter again!

Elizabeth Jenkins

Just had my sump pump replaced by Rich - I loved that the company was super responsive, allowed me to change my appointment to a day sooner to avoid the hurricane rains coming, and get the dump pump replaced. I love that I got a text with the details of when he would arrive, and he arrived promptly, acted professionally, and got the job done quickly. And the price was so afordable! I will absolutely call on them again for my next plumbing needs.

Maxine Bickerstaff

The water heater blew on Thursday, American Home Shield wouldn't cover (but, that's for another time). Mr. Rooter sent out James Cornish on a Sat. It was not the cheapest quote, a couple of hundred more than BGE, but they would do it the same day. It was worth it to us to not go another two days to wait for Catons Plumbing or BGE. James was friendly, hard working, professional, and a pleasure to have do the work. We liked him immensely. He's hearing impaired, and has an app on his phone that made communication quite easy. The work looks solid. Highly recommend James Cornish and I hope the bosses at Mr. Rooter are treating him well!

Tyrese Jones

James was tremendously hard-working and a meticulous eye for detail He had to try four different parts - go to a store and he did it all with character , integrity and a smile.

Madelyn Wilson

Brandon feed Brandon feed was very professional polite all the things I want in a things I want in a plunthe things I want in a plumber the things I want in the plumberthe things that I want it Anna Plummer w was all the things I wanted in a plumberwas

Michelle Hale

Robbie Whitley was recommended to me by my contractor. He had to correct the issue of plumbing on the outside of the wall to be put back in properly and when he could start and about how long it would take. He showed up on time even with the snow, worked from 8:30-6:00 and cleaned up the mess he made. He and his assistant Cory did a very good job. Robbie explained what he had done and showed me everything he did. I would recommend him highly.

C Fauntleroy

Plumber provided a free estimate and was able to start the job immediately. Price was $400.00 less than another estimate that I had received. He installed a new toilet and a powder room vanity. Job was performed very professionally and both rooms were clean when he finished. I have already recommended them to another person. I will definitely use them again.

Duane Wallace

Responded quickly and performed the installation on the same day. Great people to work with. Miguel was terrific!

YM K

Mr. Rooter replaced our broken water heater within 24 hours of our call, on a Friday before a holiday weekend. So yes, they are responsive and Franz walked me through the process and answered our questions over the phone before we committed to a new water heater. One thing though - ask for a copy of the invoice before paying the deposit. The warranty info was incorrect in the initial invoice, which Mr. Rooter promptly corrected upon our request. I know nothing about water heaters but so far so good on the new water heater. Rich, the technician, was very careful to follow the codes in installing the new water heater, and explained to us clearly what he had done. Rich took away the old broken water heater, and left the work area immaculately clean. He wore a mask in the house the whole time, as well as shoe covers, and was courteous and professional. In terms of price, I think it was pretty much in line with the going rate. All in all, if I have to call a plumber, I would call Mr. Rooter again and ask for Rich based on this experience.

Tim frankenfield

Tim, the technician, was very pleasant and professional. Excellent work on all four jobs.

Rusty Barber

The service provided by technician Tim Nason was outstanding. Tim was entirely professional and courteous, patiently answering my myriad questions. His post-install clean-up was excellent too. Will definitely use this service again!

Greg

Wayne and crew were very professional and did a great job. They dug a trench and installed a pipe to direct the sump pump discharge away from our house. I was very impressed with the amount of communication provided by the company to remind me of the appointments and to let me know when the technician(s) were on their way. Don, the technician who provided the original diagnosis and estimate, was also very professional and helpful. I would highly recommend this company.

Enmanuel Madera

Phillip came out from Mr. Rooter and did a great job for us fixing damaged pipes that had frozen and burst.

Virginia Moncur

Robbie Whitley from Mr. Rooted did an excellent job installing my utility sink. He was very professional as well as courteous. He completed the job with efficiency and accuracy. I thought it would take him a longer amount of time to finish, but he had the job completed in no time. He also worked with me on what I needed to save on cost. Thanks Mr. Rooter for sending out an excellent tech. I highly recommend him and would definitely call on him if another plumbing job arises.

Hattie Grant

We have worked with many plumbers in the past - for all kinds of issues. Mr. Rooter Plumbing has been the best of all those experiences. We needed a hot water heater installed. I was given a quote over the phone, which they honored, and it was really nice not having to wait for in person estimates (going without hot water for another day or having people coming and going in this precarious time). The cost was very competitive and I appreciated knowing it up front. Rich arrived on time and explained everything thoroughly, which I really appreciated. We have had hot water heaters installed before, but no one, until Rich, took the time to explain the safety features, what to do if there was another leak and things we could do ourselves to prolong our water heater's life. Rich clearly takes as great a pride in his work as we do in home ownership. He was meticulous and careful and his work was clean and precise and of the highest quality. I am so impressed and definitely will be using this company again.

Mark DeAtley

Great service!! Rich Bush came out this morning to fix a leak in a pipe found in my basement...After examining he found the leak was actually coming from above and had to do some minor surgery in my laundry room. Pricing was fair and discussed beforehand, clean up after was well done. I couldn't have asked for a better job than what he did. Thanks Rich!

Patrick Monahan

Tim Chesser arrived as scheduled to provide estimate. He told me he could install same day. I received 5 more quotes within 3 hours. Mr. Rooter beat 3 of them by a significant amount of money$ The other quote had a 4 day wait. Tim arrived as promised and we had hot water at dinner time. He was extremely professional and the job looks great. No trash left on site. Reccomend highly.

Peter Hitt

Rich was able to come out within hours and replace a sewage ejector pump for us - we couldn't have asked for faster service or better work. We thought we'd be waiting weeks for an appointment and even longer for parts, but it was a total of 4 hours from our first call to job completion and being emailed our paid receipt, including a visit to diagnose the issue, 30 minutes to run go get the part, and under an hour to complete the installation and clean up.

Armin Foco

Very professional. The guy did an amazing job.. installed a water heater. If anyone is interested in the prices a 40 gallon water heater was almost 1900 and a 50 is almost costs 2k. So this might be helpful to someone . Job took approximately 2 hours .

MJ P

I can't honestly review Mr. Rooter of MD because I don't know anything about the company itself. But here is my experience with their service. A plumber was able to come on the same day I called; the whole family was thrilled about this. Rob Whitley was my plumber; ask for him if you can get him. Worked with me so I was able to get the job done right away. Explained why I was having constant problems, then advised me to save up for the repairs, because it was only a matter of time. Never felt pressured or tricked into doing the service. Gave me info on how to avoid sewage buildup. All great things, but best of all, I felt comfortable around him; I can't say that for every service person who walks into my house. The stories I could tell... Anyway, I'm satisfied with the work and I'm saving my pennies for that backed-up sewage day. I just hope I have time enough to be ready.

Dawn Cronauer

Mr. Rooter called within minutes of my request for an estimate. They were able to send someone out within an hour. My technician, Richard, was wonderful. He was helpful and informative and was able to fix my sink issue right then and there. I have never had a plumber come and fix a problem so quickly! I will definitely use Mr. Rooter in the future!

Ardavan Aliabadi

We hired Rich from Mr Rooter. He did a fantastic job. My mom is in her 70s and he was very courteous and respectful. We will hire him and mr rooter for any of our future jobs and highly recommend him to our friends & family. 5 Stars!

Laurel Ball

Rich was did an excellent job resolving a tricky clog, while being friendly and professional. He quickly diagnosed the actual problem after a different company did so incorrectly. He also thoroughly cleaned up after his work.

Nessa Vandi

Rich Bush helped replace my water heater, he was the best repairman I could’ve asked for. He was very professional and caring, a great gentleman. My old water heater had many issues and it was a complicated job but he stayed for hours to make sure that everything was perfect. Couldn’t recommend him more.

Sharon M

We called and the technician came the next morning…on time. We got called that morning to give us a good idea of his arrival time. He wore a mask, was polite and efficient and installed my new kitchen faucet. Highly recommend Mr. Rooter!

Grace Carmichael

After calling on a weeknight for an emergency leak from the macerater in the basement, the team sent James Cornish out to our house first thing the next morning. He quickly diagnosed the problem and was super professional by wearing shoe covers and cleaning up the mess from testing and using disinfectant for this icky problem! After diagnosing, he came right back later that day to install and fix the issue (spending about 5 hours here total) he used tarps and took all waste with him! He provided advice of what to do and not do in the future with our plumbing. Super grateful for James and would definitely request again if we ever have another issue.

Melissa Jones

Even though our plumbing issue was not an emergency, we were still able to get a same day appointment. I was even further impressed by our technician Rich Bush who was prompt, courteous and extremely knowledgeable. We will definitely reach out for future projects. Thank you!

A. L.

I am very happy with the work that plumber Tim Chesser did at my home in Montgomery County, MD this week. This company was a recommendation via Angie’s List so I gave them a try. They offered terrific availability, and I was even able to add another project to the job without any trouble. I will definitely use this business again and I will ask for Tim. Very pleasant office staff, too.

REBECCA MARTIN

Could not find fast service for our kitchen sink stoppage until I found Mr Rooter. Our technician Phillip came and found the problem and told me what needed to be done. He came the next day and had to work all day along with Duane ,, solved the problem. The mess they had to endure you would not believe. It must have taken 3 hours to clean up. They did a great job. Would recommend these men anytime.

Mel “Abena” Bell

Mr. Rooter came and saved the day! Our hot water tank went up on us and we had to act fast or else we would’ve had a serious flood. I called Mr. Rooter and within minutes I received a response. They sent out an incredible tech, Joe N. on Sunday and by Monday morning I had a new tank! Talk about quick. Joe N, was very knowledgeable, professional, helpful, and answered all my questions. He installed the tank flawlessly! I really appreciate his work and the team at Mr. Rooter. I’ll definitely recommend them!

Michele Conneely

The technician Richard Bush- was extremely professional and friendly. He arrived earlier than stated- after a call to ask permission. He had all needed materials to fix our valves- main turn off valve broke. I will always call Mr. Rooter and ask for Richard when having future plumbing needs.

Ted Dougherty

I called mr. Rooter after I tried two different plumbers none of them could service the problem I had that day except for this company. They were accommodating professional got to my house very quickly and Donald Smith. Individual who worked on my issues was fantastic I definitely will recommend this company to other people

Gabriel W.

I had a major sewage back-up on a Sunday and Mr. Rooter came to the rescue. My technician Tim was fantastic. He was super knowledgeable at assessing the issue - an old school guy who clearly had a ton of experience. Thanks to Mr. Rooter and specifically Tim for fixing the problem and saving my house from ruin!

astronut669

I had a water line suddenly spring a leak yesterday, couldn't find the source so I closed off the water main and went looking for a plumber this morning - found Mr. Rooter, saw great Google reviews, called them, and 1.5 hrs later they were here on normal rates, not emergency rates. The plumber Rich and I spent about 1/2 hr figuring out the source of the leak (icemaker water filter line from basement to kitchen), then it was a relatively quick fix. He also discovered the water filter housing itself had a tiny leak - we suspect a water pressure surge was involved so I'm having them come out again to replace the 30 yr old water pressure regulator valve - can't afford to have my basement flood again. I would highly recommend Rich to anyone - he was as good as it gets - polite, smart, and he worked with me in diagnosing the problem, didn't have a "go away and let me do my job" attitude, which as an ex-engineer I greatly appreciate.

Anita Crowley

Robbie Whitley was fantastic! Very professional, helpful and extremely knowledgeable. Worth the time. He explained everything to me in detail and offered his service even for other plumbing issues we did not know we had that could potentially be a problem in the future. I highly recommend! I got an estimate from Michael's and Sons who were awful and told me false diagnostic that they determined in 30 seconds and could have wasted over $1000 of our money. Luckily, my gut was right that it was wrong and I looked for another opinion and stumbled across Mr.Rooter and had Rob come out the same day and take a look. Seriously, highly recommend. Very professional, knowledgeable, helpful, they know what they are doing, great prices and wide range of expertise. Go with Mr.Rooter and ask for Rob! You wont regret it! We will continue doing business here. ^-^

Esam Nimer

We needed to get two sump pumps replaced and Mr rooter provided us with the best price especially the fact that one of the sump pump was a makeshift and needed to be redone to work more efficiently. Rob came out and did both of them and he took the time to explain to us what he was doing and was extremely professional. We will be using Mr rooter for all our future plumbing as well as recommending to our neighbors as well. Thanks Rob you have made our day

John Stevenson

Joe Nicholson was our technician and he was AWESOME. There aren't enough superlatives to describe what a great job he did. He fixed a leaky faucet in our kitchen and then tackled a small but aggravating drip in our shower. As it turns out, the set screw was stripped in the shower handle, but that didn't stop Joe. After considerable effort, he got it off, replaced the handle and stopped the drip. He is amazing and I commend Mr. Rooter for hiring such fine employees. If the need arises, we will definitely use them again and request Joe for our service. THANK YOU!!

Kevin McCarthy

I highly recommend Rooter Plumbing to family and friends ! Don Smith, our on site plumber, was great to deal with and did a terrific job of installing our previously purchased kitchen faucet. I had contacted 5 different companies for a leaking faucet. Rooter plumbing responded within a few hours. They also had the best price for service.

Jason Pazornick

I had a leaky pipe in a hard to access area of my home which is why I needed to find a plumber. Mr. Rooter was super responsive and was able to come out right away. My technician (Joe N) was extremely professional, knowledgeable, and courteous. my only request for the future (which is very nit-picky and only to encourage professional development), would be when removing drywall to attempt to make cleaner cuts to make it easier for the person doing the drywall repair. Just a suggestion, overall I am very pleased with the plumbing work done.

Ashley J

Rob Whitley installed my new bathroom sink faucet. He is very professional and courteous. He arrived on time and completed the job fast and efficient. He was even gracious enough to look at my jacuzzi tub and hook back up the tube, for it to work again. Highly recommend Rob at Mr. Rooter Plumbing. Five stars.

Candy Hall

Jordan, technician, kept me informed of the repairs needed and the pricing throughout the process.

Louis Colangelo

Corey was great, really nothing to say other than I'd recommend him.

Quinn Cassidy

Rob and James did a toilet replacement for me and were fantastic. They were patient and willing to do some basic teaching about this repair and future plumbing projects. Their work was quick and top notch. I had initially been concerned because the morning of the repair the original plumber scheduled got a flat and was going to miss the window. As my schedule was very tight, the company quickly dispatched Rob and James and we met the time slot. I'm definitely planning on using this company in the future, and specifically requesting Rob and James. Thanks!

Kate Knopp

Robbie Whitley from Mr. Rooter did a great job fixing a clog in our sink! He was very nice and friendly, did the work in an extremely quick amount of time, and talked me through everything the entire time! He was personable while still being professional, and I would definitely recommend him and the company. Thanks so much!

Tsambika Kostas

Called them very pleasant response. Gave me an appointment within an hour and the serviceman was prompt and so nice and extremely helpful. He scheduled an appt for me the next day for installation. They also called before the appointment and when they arrive . That serviceman was prompt and Extremely pleasant and professional. The job was done quickly. He even took the trash . I was so happy with their service. I will definitely call again without hesitation. Loved the service

Faisal Sehbai

Our water heater broke down just as the cold weather was knocking on our doors. We decided to go with Mr. Rooter, and were not disappointed. Mike Peterson was very professional, personable and attentive in diagnosing and eventually installing a new system for us. These guys were not the cheapest, but I think in terms of quality of service I got my money's worth. Two thumbs up to both Mr. Rooter, and Mike for being a nice young gentleman that he is.

Dvir Samet

I can't thank enough Rob and the front office personnel at Mr. Rooter out of Baltimore. This business actually takes their customers into account and are the professional team, whereas, the appointment was made and upheld around our timeline with no excuses. Rob actually listened fully, observed all our concerns, and analyzed professionally all that needs done and their urgency or need of. He then sat down to discuss all our options, price things out, and explain in full details what he saw as a professional, and the recommendation, without wasting our time, and extra money on unnecessary fixes. As he left to give my wife and I time to discuss, per our request, he did not charge us for the service charge, even if we would have called back another plumber. My wife and I only needed a minute or two, as he made it an easy and cost-effective decision on our part. I immediately called, and their front office did not mind turning him back around to complete the job immediately. Although I always keep things clean, he chose to do as much as he could himself as to not leave me any worry. As stated in my comments, the team gave my family and I a feeling of sound mind, receiving, knowing and seeing the results as a simple fix without the hassle. This is a secondary review adding many thanks and appreciation to Rob and the team that supervises and assigns him. Just a day after his well deserved vacation, I requested him to return as a good faith and continue our customer relationship and trust in him. And although he will never admit to it, he kept scratching his head as to not get stomped and return to his vacation spot with the mess that he detected. My concern seemed to be a simple clogged sink that I could not seem to close back up without it leaking. After a few hours and "multi-excavations" to resolve the whole problem, for the same fair and reasonable price quoted at the start of the job, he unclogged my entire toilet, shower, and sink all the way out the house. Our plumbing system, which originally was connected backwards apparently, took redoing and converting to better pipe material and more direct connection as to not collect as much drain debris over time. He also advised me on how to maintain and possible fixes and replacements I should consider in the near future as preventive measures from having more expensive issues and incidents occurring.

Abraham Stowe

I can’t say enough about how pleased I am with the job that Robb Whitley and Rich Bush did at my house. They were the plumbing technicians who initially came to give a Mr. rooter quote to replace the grey plastic polyurethane piping in my basement. I was immediately impressed with Robb and Rich’s knowledge about plumbing and their enthusiasm for their work I hired Mr. Rooter Plumbing Company for the job and requested that Robb Whitley and Rich Bush be the plumbing technicians that perform the work. They came and I was not at all disappointed with respect to my initial impression, I was also impressed with their “professional bedside manner” on the job. They wore their masks for mutual Covid-19 protection were very professional at all times and cleaned up after themselves

Nischal Singh

I really appreciate the professionalism, punctuality and valuable suggestion. I called them late at night since my basement was flooded very bad. The tech Mr. Rich Bush was assigned to me. He was extremely professional, punctual and he cared. Since this was my first encounter he not only did what he was assigned for but he shared ways to prevent it from Happening. Rich Bush is awesome gentleman. I highly recommend him.

Denise Smith

Would absolutely recommend Mr. Rooter Plumbing to family and friends. Technician was great. He was on time, very courteous, very helpful and knew his business. Was able to get my kitchen sink fixed, as well as faucet replaced. I also had my first floor toilet replaced and that was an add on. Prices were comparable for the work completed. Just an overall great experience.

Teryle Fogge

A great experience overall. Finally a Professional who didn't talk down to me as a Woman. He was polite, he listened to me and worked super fast. The other big name company in my area treated me like it was 1950 and had no respect. Also claimed I needed $5 to $10 Thousand of work just in case he broke my pipes while installing the kitchen faucet. Mr. Rooter charged me a fraction of that which was on target and reasonable.

seneric adams

The service performed by the specialist Rich was outstanding very professional and very skilled and knowledgeable displays a true passion for his skill . Explained the process gave excellent advice for future work that I plan on scheduling for bathroom remodeling . It's still a blessing to see such great customer service . When calling the ofc each person I have spoken to have been so helpful with my concerns and I feel very confident that any future services that I need that the company offers that this company will truly be my One Stop Shop. They do set the bar high for their customer service and work performance

Heidi Smith

My drains were clogged I called mr rooter on a Saturday morning and an hour later Sergio Jimenez came to my house unclogged my drain answered all questions did a great job and cleaned up very well after he was finished

thom forr

The Mr. Rooter plumber was on time, courteous, worked well and answered all my questions. While the final bill for the work exceeded the estimate I received via phone by considerably more than the standard 10% plus or minus, I was satisfied with the work and the end result.

Alexandria Sams

The company responded immediately to my on-line inquiry and came out within 24h. The technician, Joe Nicholson, was prompt and respectful. He reviewed the different options with me and explained everything (e.g., warranty) in great detail. The installation went smoothly and the toilet is working great. I will definitely keep their information for future repairs.

Peter Chamberlain

I'm very pleased with Mr. Rotter and the tech I worked with, Joe Nicholson. Joe did a great job of communicating with me. Explaining my plumbing repair (Toilet replacement) to me. I was able to get a new toilet installed the same day, when I was looking at 3-days to get the work done. I will call Mr. Rooter again the next time I need plumbing service. Thank you Mr. Rooter and Joe Nicholson. Pete C from Bethesda.

Anthony Pasquale

Robbie, the plumbing technician, did an excellent job and we appreciate his honesty about the inadequate Plumbing installed by the previous owner and explained clearly what was needed to fix our problem. Robbie was courteous neat and a very clean worker. We would recommend him to our friends and neighbors.

Tina Buckhalter

What me and my husband thought was just a simple clogged kitchen sink turned out to be more of a mess and I would just like to thank Mr. James Cornish and his supervisor for working with us and for doing quality work and going above and beyond to resolve the issue. I absolutely recommend this company!!!

Zaria F. Matthews -MDH-

The service I received from Mr. Rooter was impeccable. I’m speaking with the office staff and Service manager, I was provided with great customer service. Robbie Whitley came out to do my estimate, he was friendly, knowledgeable and very pleasant. I ultimately decided to go with Mr. Rooter because of my interaction with Rob and all of the stellar reviews. He did my install and after completion, explained everything to me. Thanks to Rob, I have heat and hot water again.

Annel McCollim

I had three plumbing contractors scheduled to give me an estimate about installing a shower base in my basement bathroom and running new pipes, of course. I immediately booked the project with Robert Whitley, Mr. Rooter's employee, as I felt he was honest and quoted me a reasonable price. Project was completed on a flat rate with no exaggerated or hidden costs. Since then, Mr. Whitley and helpers were always on time. Thank you Mr. Whitley for being also polite, courteous, informative, and a well done job!! Mr. Rooter will be my plumbing contractor for all of my future plumbing needs. Office administrator was also courteous.

Willy Bill

Technician was very knowledgeable, I know because we had several other tech out for the same problem however, the old property manager settled for a cheaper option. Tech identified the problem(s) surrounding valve and gave me several options which include a good better and best scenario and price points. He was quick and precise.

Ken and Justine

Mr. Richard Bush came today and replaced a faucet and piping system in our kitchen. He was on time and came in wearing a mask, and shoe protectors. I take care of an uncle who special needs behavior and can be hard to talk to. Richard was a gentleman and showed my whole family respect. Explained everything he was doing and showed as he did. He spends his own money to have these black gloves that show residue. He touched everything before and after. Could not believe the difference. I was having a bad week and he was extremely respectful when I was venting. He showed care in ways some friends don't do. I will absolutely hire him again to do work.

Christian Hoff

I went to my basement and noticed water heater was leaking about three hours ago. I called Mr Rooter and in 40 minutes Phillip Vo at my house. Inspected the problem, fixed the leak, cleaned up and was gone. All under 2.5 hours. Very professional and friendly. Could tell he knew exactly what he was doing. Very meticulous. Would highly recommend. Very pleased. Well done!!!

Marvin Harris

Called this morning, needing a plumber to provide and install a water heater. There was a bit of urgency, as I wanted hot water for the weekend. Mr. Rooter sent out Rob and Rich, they were courteous and very pleasant. I had a number of questions for them and they answered all confidently. I watched part of the water heater removal and installation, I was very impressed. I asked them about a special fitting that they were using and they explained in detail and showed how worked. This is how every plumber should engage customers. These guys were the best! Thanks, Rob and Rich!!

Mary Donkor

Philip the technician did a good job and I appreciate his fast and efficient service. I requested his manager call me about a coupon that I wanted to apply to the total charge for the work. Unfortunately, I never received a call back from the manager.

Thank you solo much

I had three plumbing contractors scheduled to give me an estimate about installing shower base in my basement bathroom and running new pipes, of course. I immediately book the work with Robert Whitley, Mr. Rooter employee, as I felt he was reasonable and honest with the price. Work was completed on a flat rate with no exaggerated or hidden costs. Since then, Mr. Whitley and helpers were laways on time. Thank you Mr. Whitley for being also polite and courteous!! Mr. Rooter will be my always contractor for all of my plumbing needs.

Sarmah Lloyd

These guys were awesome today. We had an emergency water leak behind the drywall in our basement. We called and within an hour, someone came, did the estimate and so we decided to do the work right away. Rich and Robert did an excellent job making our water issue disappeared. Excellent communication in explaining the problems and getting the job done in a timely manner. Oh, and they wore their masks and shoes cover. We are well pleased with their service today, all within two hours. AWESOME JOB!!

Amy Shupps

We needed a plumber to come help with the water line to our new refrigerator. Joe Nicholson arrived on time and was very polite. He looked at our setup and gave me estimates for two different options on how to fix it. Once we decided what to do, he was actually able to implement the fix right then so while I was prepared to take time out of at least two days for this he fixed in under an hour!

Doug Jeddy

Rich was my technician and was terrific. First we had to overcome an issue with Lowe’s discovering the hot water tank I purchased was damaged with no others in stock. Rich was helpful in discussing options so we could get this done the same day. We were able to find a suitable replacement to finally move on with the project. Rich was very personable and professional and demonstrated his expertise throughout. Looked to me like a pretty big project to handle by himself, but he had no problem and finished in less time than expected. He took all precautions in light of the Covid virus and also protecting floors, etc. Finished job looked great. Cleaned up everything so you couldn’t even tell he was there other than the new equipment. Very happy with the job!!!

Danny Dawkins

On Tue Apr 21, 2020 at 01:16 PM Danny wrote: I was highly pleased and satisfied with my first ever Mr. Rooter experience. I had a busted water heater on Saturday morning. I began to call around looking for someone to come out and assess the damage. I initially called one of the more popular companies in the area. They charged me to come out and assess and quoted a price that seemed too steep for me. I then called Mr. Rooter who asked legitimate questions over the phone and asked that I send a photo to them. I did this and they gave me a quote over the phone that was considerably lower. I agreed and they sent out technician Nate Hurley who was very professional and mindful of COVID-19 requirements. He told me all that he would be doing after assessing the situation. (This was very important to me.) He then removed the broken heater and cleaned up the water leakage for me and installed and tested the new unit. This was all done in a matter of a few hours. I had a new installed system and it was still light outside. My wife and I were extremely pleased with our experience from start to finish. I will definitely use Mr. Rooter again and will also refer him to anyone I know that needs plumbing services. WELL DONE NATE!!!

Kourosh Chitsaz

Excellent Service from Robbie! He came on time, had great ideas to efficiently fix our problem and he is just a nice guy. I really appreciated his problem solving skills. Multiple other companies came out to look at our problem and Robbie had the best solution. Very happy customer.

tdiandy

Timothy Chesser did amazing work in replacing my hot water heater, it was problematic and refused to drain and he was calm and professional during the whole ordeal. He went above and beyond what should have had to be done to complete the task. and left the basement spotless. If I. ever need plumbing work done again. I will not hesitate to ask for him personally. Five stars doesn't do his work justice.

Carl Jackson Sr.

Rich Bush and Robbie Whitley did an excellent job replacing my water heater. They were on time, very professional, and very friendly. They really knew their stuff!! I am very glad I called Mr Rooter Plumbing for this job. These guys did a great job!!!!!! Thanks.

e ob

Rob and Rich worked on replacing the pipes in our entire house. They were very respectful, professional, and hard working. They were always willing to answer questions and/or do a walkthrough of the work being done. They were also very careful and considerate about cutting holes in the walls to try and minimize the amount of repairs. After they were all finished they cleaned up after themselves so that it looked like they were never there. I was impressed with the amount of work they did in just two days, especially given the difficult layout of our house. We are thankful we had them on the job and will be requesting to work with them on any future work.

Neil Miranda

The technician, Robert Whitley, was awesome! He came within hours of making the phone call and evaluated our situation within minutes. He was very personable, even making conversation with our two children. Was quick and efficient. Would recommend highly.

Andrew & Anna Martin

We have a 1950's house. And our plumbing was uneven causing long term back up issues. Mr. Rooter finally corrected the issues with new pipes. Should have done it years ago, but Mr. Rooter was the only one who told us what the problem was when the came out initially to deal with the back up.

Chip Saltsman

I called Mr. Rooter for an emergency drainpipe clog that was backing water into the toilet/shower in the lower part of our house. This was a Saturday morning, and the plumber who I normally use was unavailable. I phoned at about 8:15 am and they had someone at the door in less than 3 hours. The technician was courteous, professional, and got the drain unplugged (pulled the toilet, used a big drain machine to unclog the problem, put it all back together, and cleaned up the smelly mess). I wouldn't mind if the service cost less, but "faster" trumped "cheaper!"

Ryan Rowe

Very good experience. For the estimate the plumber arrived promptly, quickly diagnosed the problem (leaking tub faucet) and explained it in laymen’s terms. Then gave me an estimate that was less than half that of Len the Plumber. They ordered the part and successfully installed it and stop the leak a couple days later.

Marcelo Wright

Mr. Rooter Plumbing of Greater Baltimore, MD, was a great company to work with! As soon as I posted a request on HomeAdvisor, I received a call from them to schedule a free estimate appointment. Within the hour, service technician Michael P. was there. He was very professional, courteous, respectful, polite and showed his expertise. Within 24 hrs. my faulty pipe was fixed. The work was done efficiently, professionally and with minimal intrusion to the worksite. I am a happy customer and highly recommend the company and the technician Michael P. Hard-working and overall nice/friendly/respectful guy!

Charles B

My wife and I very much appreciated the efficiency and quality of the repair completed by Mr. Rooter. I called around 10AM and they had an associate, Joe N., at our home by 5PM. An email was sent with a picture and the name of the plumber who was arriving and my wife knew who to expect while I was at work. Joe arrived and was quick and thorough with the repair; he arrived with a mask and wore coverings on his boots; and completed the repair exceptionally quick. Mr. Rooter's efficiency and Joe N.'s professionalism will certainly put this company at the top of my list for a recommendation.

Dealia Jones

I have used Mr. Rooter several times and they haven't failed me yet. The technician/plumber, Mr. Robert Whitley. There was a gas leak that needed repair for our dryer. The fireman came immediately and informed Mr. Whitley of the necessary issues. I would highly recommend Mr. Whitley and Mr. Rooter to anyone who has plumbing needs. An excellent customer service oriented professional, Mr. Whitley is the one. Overall, each time I've used this service all instances they have informed me of the problem and what they did to fix it. Thanks again to Mr. Rooter and family.

ANTHONY WOODMANCY

Robert Whitley, Senior Technician, and his assistant Andrew Donham provided root removal service for my sewer line. Robert was very professional and provided great information throughout the process. I had a good experience and would recommend them and the company in the future.

Jim Sandiford

We really enjoyed working with Franz and his crew. They were very professional and polite. And Franz kept us well-informed about the process involved in replacing the main drain and the people who would be working at our house. We would definitely hire them again.

Cynthia Berardi

From appointment setting to receipt delivery, this company is first rate. The technician, Rob, was as courteous as he was knowledgeable. He replaced a leaking exterior hose bib and piping. We will be using Mr. Rooter of Greater Baltimore for any future plumbing jobs.

Thomas Farr

I had a fantastic experience with Mr. Rooter and in particular with the tech Joe N. who provided excellent service and quality work in a timely manner. Joe was very professional and walked me through the job as well as several future jobs for which I requested a quote. He also supplied tips on how to take care of several issues and preventative measures to prevent problems in the future. I will certainly use Mr. Rooter in the future and request Joe N. when I do. Thank you.

Ronnie Mercer

Rich from Mr. Rooter was awesome. He was prompt and gave me excellent service. I would highly recommend him to anyone that needs to have a water heater replaced.

Kelechi Chikeka

Today Jordan came and he fixed our toilet that was glued to the ground in minutes!!! He was so very knowledgeable, professional, efficient and friendly! He’s apart of the MR. ROOTER team! I am definitely a new forever customer! I am so impressed!

Jaron Cook

Had a toilet leaking through my kitchen ceiling, one company said u needed the ceiling cut out ect.....Mr Rooter fixed the problem without all the extra work. They saved me $600 from what the other company estimate was!!!!!!😁😁😁 …

Theodore Wood

Worked with Joe Nicholson today. Came out resolved my issues completely, even on the weekend. Ran to Home Depot to get Supplies he didn't have on the truck and came in and fixed everything. My plumbing hasn't worked this well in years. Great guy, great company. Will definitely call on them to do my future plumbing work!!!

Liz McKenna

Rob and Rich were extremely polite and carefully explained all the options for fixing my problem. After I chose an option, they fixed the issue very quickly. This is the first time I used Mr. Rooter and I'll definitely call them again for my next (knock wood) plumbing problem.

Maryanna Lynch

Had a washing machine pan installed on Thursday by Mr. Rooter, turned the hot water off, left cold on. Washing machine was installed Saturday. Had to call Mr. Rooter to have someone come back, turn hot water on, let the air out of the pipes. Joe Nicholson was the technician. He was extremely helpful and informative and very professional...I was not charged for them to send him back out to turn water back on and check everything.

John Springer

Got two toilets installed same day service. Everything went well, and very happy. I probably could have saved few bucks by getting the toilets myself, but the extra in price was well worth the immediate service I received from Mr. Rooter. My techs were Robert Whitley and Rich Bush who were both very nice and professional.

David Baker

Tim Chester is unreal. He went above and beyond and I couldn’t have imagined anyone else doing the extent of what he did by getting dirty with our plumbing issue. He came out and told us that he wasn’t going to leave until we had water going and the issue was taken care of and he kept his word. He got to our house at a little after 1 PM and didn’t leave until roughly 5:30PM. The amount that he went through in order to figure out what the issue was and continue to pursue a solution regardless of what it took meant a lot to our family. I could not say better things about him.

Tara Wolfe

I smelled some gas coming from the water heater. I rarely look in the utility closet but it was obvious the thing needed to be replaced. I called for two estimates. One came earlier so both companies showed up around the same time. Robbie Whitley was quick and efficient with his quote. He even waited while I spoke to the other company. He left his card and I felt no pressure to make a split decision. I called him 5 minutes later and he came right back to complete the job. I just felt comfortable with him. He is very personable. He represents your company very well.

Patricia Duckett

The technician who unclogged my bathroom drain, was curious and respectful. He checked all pipes to be sure of what was going on. In all the service was great. Thank you so much Patricia Duckett

dina kobe

Had a kitchen drain backup in my condo and needed immediate service on a federal holiday. Called around and went with this company to have someone come out. While the initial quote was outside of my budget, they were willing to work with me, which I truly appreciate. Robbie and Vinton arrived within the hour of my initial call. They were professional, courteous and got the job done in a timely manner. I wasn't pushed and prodded into any other services or products I couldn't afford in the moment. They cleaned the area after the work was completed and provided me with honest feedback on preventative maintenance. This was my first time using Mr Rooter, and I was satisfied all across the board.

jody ball

All parties were wonderful -- I think we had the entire crew at our home fixing our Water Main issue -- it was completed in in one day and everyone was so very nice and professional.

Aloha B

Robbie Whitley from Mr. Rooter - Baltimore was a pleasure to work with. His experiences with service and new build plumbing were leveraged to make him the perfect professional for our job. His transparency, honesty, professionalism, and customer focused mindset made our experience with him overall excellent. His friendly demeanor did not distract from his laser focus on the work, but it made him approachable to ask all the questions we needed to make an informed decision. The cost was tough on the wallet but the level of service and quality of the work helped absorb the shock. We would recommend Mr. Rooter Baltimore for your future plumbing needs and be sure to ask for Robbie Whitley you won't be disappointed.

Daniel Winters

I used Mr. Rooter to install a new water heater and a new sump pump. The whole process was quick, seamless, and professional. I created a project through Home Advisor and within 5 minutes I had a call from Mr. Rooter about my project inquiry. They had a technician at my house that afternoon for a free estimate on my sump pump issue. Nate was professional the entire time, and gave me an honest assessment on both my sump pump and my water heater (despite that not even being on the project report) and he did not pressure me into a sale. After thinking it over for a few days, I decided to call back and move forward with the projects. I was transferred to Franz, who was able to diagnose my exact water heater project via FaceTime, but also gave me a discount by doing both the sump pump and water heater together. He then scheduled installation the following day. Robert arrived and installed both the sump pump and water heater. He was professional and extra COVID cautious since my wife is pregnant. The whole project took roughly 4 hours, which was 3 hours less than the estimate I was given, so he was very efficient as well. He left no mess behind and gave a verbal warning any time he was to enter where my wife and I were working, again being very cautious with COVID. From start to finish, I am very impressed with Mr. Rooter for both their honesty, timeliness, and cautiousness with COVID. I will definitely utilize their services again for any future plumbing work needed and would highly recommend them to anyone needing plumbing work, especially if it's urgent.

James Byrne

Had a significant water leak coming from my upstairs bathroom which was causing damage to the ceiling in the room below. The Tech Joe was able to diagnose the problem with ease and showed me exactly what was wrong and how the leak behind the shower happened. He even performed some preventative work on other copper piping behind the shower as he could see it was corroding and could end up leaking in another place very soon if not addressed. The prices were fair and the conversation was honest. I appreciate Joe and his work and look forward to having him back for any other plumbing issues in the future. Thanks!

Chastity Webb

I noticed I had running water on my floor after I flushed my toilet. We called Mr. Rooter and they sent out James to help us with our problem. James was polite, knowledgeable and knew exactly what he needed to do to fix everything.This was a 2 day project and he explained in great detail the steps he took through the entire process. We are so happy we called Mr. Rooter and James was our technician, I believe he is a great asset to your team. Thank you, Chastity& Thomas Webb

Judy F

Rob is an awesome technician. He arrived on time (I got a courtesy call 15 minutes before his arrival). He diagnosed the problem quickly and let me know what the problem was. He completed the work very well. Very reasonable cost. I plan on having some optional work done by him in the next 3 months.

Nasim tehrani

We had an amazing experience with Mr.Rooter plumbing. We had days of water leaking into our basement from the heater tank. They were very understanding and professional. They came the next morning and within the end of the day a new tank was installed. We are very happy and highly recommended.

Karen Eldridge

Richard Bush did a marvelous job he was there the first but we had the wrong toilet and had to take it back after paying a total stranger$20.00 to bring it in the house. When we purchase the right toilet Richard was able to come back to install. I was Happy he was able to come back to do the job. And a fine job he did. Thank you Mr. Bush

Chris P

Sergio was excellent!!! He was very professional, personable, and informative. Overall excellent customer service and a job well-done!

Dean

Derrick Brown from Mr. Rooter Plumbing did an excellent job replacing the old gate valve on my main with a new ball valve. He came promptly at the time scheduled, provided a fair quote, and completed the job within minutes of the time he estimated the work would take. Once the work was finished he showed me what he had done and verified it was working properly, then cleaned up before leaving. Very professional work by Derrick and the company also responded quickly to my service request and came when it was convenient for me. I only wish they had been the first plumbers I had called.

Chen Ting

Our well system is very out-of-date and started to leak recently. We hired two plumbers but they both could not fix the problem quickly. Then we called Mr Rooter. John came in 30 minutes when we called and suggested that we should replace the well pipes, cap and the pump because they were too old and got rusted everywhere. We talked to Franz, the owner, about the price, which is a bit pricy ( actually we realize later it is worth it regarding the high quality and rapid work). The next day, John and Justin came in the morning, and do the job very carefully. It took them about five hours to finish it, and the output is wonderful. We cannot ask more. John is a very decent guy and explained everything to us carefully. The funniest part is that he also is a septic inspector and educated us on how to find the septic pipes with two wires. John’s work is very pretty and Justin is also a very responsive and hard-working. We cannot ask for more. We feel lucky to bump into Mr Rooter on google when frustrated with the well issue. We definitely want to recommend it to all who wanna a quick fix. It is worthy paying a bit more for the return of quick and professional fix.😊

Glenn Casciero

My technicians, Rob Whitley and Rich Bush were fantastic. They carefully walked me through all the work I needed to have done, and installed everthing I needed. They were very courteous and respectful and are very good ambassadors for Mr Rooter. These techs are the reason I would call Mr Rooter again for service

Claude Campbell

This is my first plumbing situation being a new home buyer. So I reached out to Home depot for help. They tooked my information and less than 12 hours I had a called from Mr. Rooter company. They told me that the technician will be out between 10-12 am. Mr. Robbie Whitley and Mr. Vinton was here by 10 am, they bought did a excellent job. Mr. Whitley even extended his self by showing me how to winterize my pipe. I truly appreciated the service of your staff. I look forward to work with them in the future also recommend them to any one in need. Thanks again for your excellent service.

Ethan Sherman

Joe and and Roger did a great job cleaning out our kitchen plumbing. They also offered a solution for preventing clogs in the future. I highly recommend Mr. Rooter and their staff. They always do a great job.

Jc Rammelkamp

The Mr. Rooter people were all prompt and professional and explained the situation thoroughly. Unfortunately, the pipe cannot be salvaged, but now we know how to proceed with the roof and gutter repairs, which this work was necessary for. Thanks.

Lawrence Leasner

The plumber was courteous, knowledgeable, and did a good job.

Jacklyn Beck

The best thing about Mr Rooter is their plumber Joe Nicholson. He was friendly, courteous, professional and has a great personality! He fixed our drain quickly and efficiently and even gave us a couple of tips to ensure it doesn't clog again! He cleaned up his work and left behind only warm and happy feelings. I would like to say that I am not particular pleased with Mr. Rooter as a company. They have false and misleading coupons and charge exorbitant fees for very easy and simple work! But thank goodness for Joe! Thanks for going above and beyond Joe! You're one of the good guys!

malika shabazz

I have had a clogged tub for 2 weeks. I called Mr. Rooter yesterday and within an hour a technician was at my house. Pricing was reasonable and they were offering 50$ off special. My tech was Mr. Nate Hurley he was very professional and offered spectacular service. I would definitely recommend this company to my friends and family. They have a customer for life. Thanks Mr. ROOTER!

R Brown

Fantastic service! Our waterheater went out on a Saturday and they responded immediately. Robbie Whitley did a great job replacing the water heater, hooking up all lines, and explaining the work. Very fast and efficient. I highly recommend this company, and especially Robbie!

Rodney Giddens

I had a great experience working with Mr Rooter. Rich Bush was very professional, knowledgeable, helpful and courteous. Can you ask for anything more?! I recommend.

Dee

The crew were great! Wayne has lots of experience and was very thorough in explaining all the work. Justin, Vin, Kevin, and Mike all did great work and saw that the project was completed even though it turned into a bigger project that originally planned. Very happy with workmanship and will use Mr. Rooter again.

Sean Fry

Was delivered a fridge and needed a new water line added. Rob was available, came out quickly and did a great job. Well spoken, personable,a great around the kids too. He was fast and cleaned up after he was done. Definitely would hire these guys again for employees like Rob working there.

Fellowship of Redemptive Ministries Intl

The serviceman was polite, respectful and engaging. He not only quoted the price of the repair but took time to consult me on the price of a new toilet. I would recommend and will be using them again.

Ashanti Brown

Robbie arrived at my property within the time frame given. He did not waste any time - came in and investigated the issue. He discussed the issues with me and and gave a number of options for me to chose from - the price was reasonable and the work was done well. Robbie displayed a good work ethic and positive attitude - would definitely recommend him/ company.

kristine gainer

My daughter had a recurring plumbing problem and called Mr Rooter of Baltimore. She had to work that day so I went to meet the plumbers. They arrived promptly at the designated time, and set about accessing the problem. they were both polite and respectful. Rob, the master plumber and his technician Vinton were sure they had a solution to the clogging toilet and constant backups. And they did! Fixed it right away. They paid attention to detail and cleaned up afterwards! They even helped me catch the dog when he slipped his leash! Top notch company. If I ever have the need for a plumber, no question who I would call! Mr Rooter of Baltimore.

Roberta Avancena

I had an emergency gas leak which involved my hot water heater. Robbie from Mr. Rooter came just a few hours later. He was extremely professional. He diagnosed the problem and explained my options for fixing it. He is a good communicator. Robbie is very straightforward and honest. He is also extremely polite. I highly recommend Mr. Rooter for any of your plumbing needs.

Carl Long

Ronny was on time, and did a great job. He did a thorough inspection of my water pressure valve and pipes inside and out, explained everything, suggested some potential issues to keep an eye on, determined that the valve was working properly and lowered my water pressure to the correct setting. Price was very fair. I will use you guys again for my plumbing needs.

Joanne Horrell

Ronny Rice came and fixed our clogged bathroom sink. He was on time, very knowledgeable and even fixed a minor leak while he was here. Thank you, Ron! We will definitely call them again. Rich & Robbie were able to unclog a drain without having to do more expensive pipe replacement. Very good work.

Jen Straw Walsh

We have also used Mr. Rooter to fix a backed up kitchen sink and replace our hot water heater. Every time we have gotten an appointment quickly upon calling. They have always been on time and professional.

Alex Smith

My sump pump pit rusted out so I contacted Mr. Rooter to help fix this problem. Robert Whitley was very professional and quickly helped fix the issue. He replace the old sump pump pit with a new plastic pit and replace all pipes. it was a pleasure working with him.

arianna!!!!

Rich was incredibly nice, full with respect. Very fun to talk to, Very interactive and he is one hard working man. I will recommend him to family and friends or anyone who needs a Plummer because this guy was outstanding

Nancy Ashby

Don Smith came this afternoon to install new kitchen faucet I purchased. The old one was original to the house (35 years old). He was incredible! He worked quickly and thoroughly. He was very neat and clean! I will use him and this company again if I need plumbing work done. Definitely deserve 5 stars!!!

bob inman

The technician Rob was great. He explained everything that needed to be done. He was very professional, knowledgeable, and friendly. Rob showed up within the time frame given me. I will definitely use Rob and Mr. Rooter again

Usama Hassanein

Robbie and Rich came today and did an outstanding job, for a great affordable price. they kept me informed about there plan through out the day and they finished a head of time. supper nice group i will call them back for any pluming work in my property Great Job!

K K

The plumber assigned to me, Robbie, was absolutely fantastic. He was incredibly courteous and knowledgeable about the plumbing problems I was experiencing. He was also crystal clear -- and up front -- about how much specific services would cost. I'd give him six stars if I could.

Jim McDonough

Joe did a great job. He cleared long standing back up. Came on time, made thorough analysis, gave reasonable estimate, went to work efficiently, did excellent clean up, and gave me valuable tips on keeping pipes clean. Personable, clean, great representative of the company.

Andrea Keating

Robbie and Mike did a great job replacing our hot water heater and garbage disposal. They should up on time (actually a few minutes early). They explained their work, kept a very neat work area and triple checked and tested all before they left. I highly recommend them!

Bruce Campbell

Used Home Advisor as recommendation for Mr. Rooter of Baltimore and was completely satisfied with their performance. Tech Rob Whitley was pleasant, very professional, and completed the job on time and at the cost proposed. I would strongly recommend Mr. Whitley to all who need a plumber.

Sandy Lee

Benjamin Turner was the technician who took care of the plumbing issue. He was extremely professionally and knowledgeable and solve the issue quickly. He represented the company Mr. Rooter extremely well. He is an example of what great looks like. I will refer my friends to use Mr. Rooter and ask for Benjamin Turner.

Kathy Lo

Robbie Whitley was great and super friendly. He quickly diagnose the issue and suggested flushing the water heater to see if it would clear the sediments and buildup in the tank and alleviate the noise coming from the tank. Although some water did spill out of the tank and the heating system during this process, but he quickly helped clean the excess water up. He thoroughly explained the process and what needed to be done to effectively flush the tank out. Thank you for all your help!

Lynn O'Brien

Called Mr. Rooter about my water heater issue. They sent Ron and he did a wonderful job. Explained where my new valves were, and how to use them. If I could I’d give 50 stars. Great company and super fast technician.

Wayne Young

I had to call today due to a major drain back up and the said they could get there between 10 and noon and they sure did. The young man they sent Rich was to say the least outstanding! Friendly and for sure dedicated and knowledgeable. Did a fantastic job in getting the drain opened and a real great job of cleaning everything up. I will certainly use them again if the need arises and hope I end up with Rich again

Danielle Scott

Kudos to Mr. Rooter. First of all, they came out on a Sunday to take care of the plumbing problem. Ronny was the best. He was very knowledgeable, professional, super friendly and extremely thorough. It was like talking to an old friend. Ronny even left his cell number in case we had any problems. Always a pleasure to do business with Mr. Rooter.

Apostle William Earle Dutcher

Very professional. True to their projected time of job completion. Great price. Cleaned up jobsite after completing job. Explained water heater operation and answered all questions. I will definitely call this company again if I need anything else done.

Mike Marsiglia

Had Mikes Plumbers out for a clogged kitchen drain. Charged me $39.00 to show up and tell me they needed to re pipe the drain and clean $565.00. Mr Rooter cleaned drain and did an excellent job, plumber was fabulous, cleaned drain and left me with Bio Chemicals and a 90 day warranty $365.00. Would recommend them for your next job!

Laurie Scheiber

Robbie and Rich installed a new sump pit and replaced p traps in 2 of my bathrooms. They did an excellent job, very professional and explained everything they were doing. Left my house very clean. I highly recommend those two for any plumbing job!

Bonita Ward

When our kitchen sink and laundry pipes had issues, I called on a Sunday and Nate was here by the Afternoon. He took his time to listen to our concerns, view the issue as a whole, rather than isolated to one sink. He was very professional, polite, and knowledgeable. When I asked about long term solutions vs short term he was able to offer a few choices and he transparent about the benefits and costs of each. He was punctual, proficient and accomplished the task thoroughly. He also took Covid -19 precautions seriously while in our home. I’m very grateful to Nate and Mr. Rooter and would recommend them to anyone .

David Walsh

I was not birthed with strong Fit-It Skills when it comes to around the house. I know when I need help ... Mr Rooter of Greater Baltimore has been a savior numerous times. Each time they are right there (even during my Thanksgiving Disaster of 2018). This time around ... Tech Joe Nicholson was extremely friendly and helpful. He arrived early and jumped right in ... He has major skills and personality! So ... when the next time comes where I blow up my plumbing ... Speed Dial is set for Joe and Mr. Rooter of Greater Baltimore!

rosalyn johnson

The rep that came to our home was very knowledgeable and very professional. He got right to work. He explained everything and was very quick.

Melissa Stroup

Mr. Rooter's service is fast and reliable. The technician, Rob W., is very professional , polite and efficient. I also appreciated the calls from the office to let me know the tech was on his way.

Lovette Gayle

I just moved into my new townhouse and on the same day my toilet got backed up with waste filled to the brim. Yikes!!! I called Rotor Rooter for an estimate over the phone but the only way I can get an estimate is for a technician to come to my house to do an inspection. Mr. Nate Hurley came to my house and I was impressed. He was professional, courteous, very knowledgeable, and easy on the eyes. After Mr. Hurley check the toilet that was backed up, he then check my basement plumbing to determine the cause of the back up. Once his inspection was complete he gave me the estimate of $246, which was way too high for me. I told Mr. Hurley that I just moved into my house and I don’t have anything remotely close to that dollar amount so I couldn’t accept his estimate/offer. However when I get the money I will ask for Mr. Nate Hurley because I appreciate good customer service, and he made me feel at ease being in my home in a new neighborhood for the first time. Thank you for your service!

Edwina Harmon

This morning we woke up to a flooded room in our basement. We gave Mr. Rooter a call, and they immediately sent out a technician named Robert Whitley. He did an amazing job in a timely manner. I would definitely use them again.

Rick McGreevy

We are extremely pleased with Mr.Rooter Plumbing , this company is top notch in Quality, Value, Responsiveness and just overall making sure their customers are 100% satisfied with the job that is being done. Our experience with Michael Peterson was more than we could've asked for, this employee went above and beyond what we expected. He treated our home like it was his home, or a friends or family members home. He acted like this was just all part of his job, he answered every one of our questions and even offered some very helpful advice . In addition he is an extremely valuable asset to this company an to the trade!!! We've already shared our experience with a post to Facebook to let all of our friends and family know how happy we are with the company and with Michael Peterson and will definitely recommend him when asked for any Plumbing recommendations...

Sue Taylor

Rob and Rich did a great job assessing our plumbing problem and then solved it. We didn’t know who to call and we’re so glad we called them. We recommend them and will use them again if/when the need arises. We have our go to plumber now!

Michele glassman

Rob Whitley replaced our sump pump. He was very personable, professional. Very pleased with the job he did. Would definitely recommend Rob and Mr Rooter!

Violet Doan

I called Mr. Rooter/Baltimore to help with a nagging plumbing problem. Excellent service! Mr. Ronny Rice arrived on time, was extremely professional and helpful. He solved the issues successfully! I highly recommend this vendor and plan to do more work with them in the near future. Thank you, Mr. Rooter Baltimore, for having such great staff.

Dianna Nardella

Mr. Rooter of Greater Baltimore is 'DA BOMB'!!! In need of a hot water heater replacement; management provided a quote over the phone, $600 less than other quotes and they were here the next day. The quality of service the Vinton and James provided was outstanding. They arrived on time, worked efficiently and professionally and when they completed, they asked if there were any other plumbing issues that they could address for me. Thank you Mr. Rooter! We will be customers for life!

Henry Shaw

After getting horrible service just to get an estimate from several of the "big guys" doing hot water heater replacement in Baltimore I stumbled upon "Mr. Rooter" on Angie's List and asked for a bid. I spoke with Franz literally five minutes after making the initial query. He was receptive to my upgrading from his suggested water heater and gave me all inclusive price on the phone. Several other companies had given me bids on the phone, but beware, when pressed they'll tell you that anything that needs to be included to make code isn't included, like an expansion tank or a floor pan. Gotcha!!! In speaking with Franz he assured me that everything that would be needed to get me code compliant was included in the price and even told me where to find discount coupons to lower the cost. We scheduled the install for Friday 11/23 between 10 and 12. At 10:30 I received a text msg stating that Robbie Whitley would be my installer and that he was on the way. At 11:00 Robbie arrived and before starting he went over the installation with me. He was friendly, courteous, thorough in his detailing the installation and totally professional. Going in I knew that rust and sediment in the tank would be an issue and he was extremely careful to keep the draining process as clean as possible. When Robbie completed the installation you'd never know he'd been there. On completion he explained the new pilot monitoring system, how to adjust the water temperature and the warranty and he was on his way. I would highly recommend Robbie and the folks at Mr Rooter. They were professional, their estimate was honest, accurate and though not the lowest, the ONLY one who gave an estimate on the phone that guaranteed it was all inclusive and this is important. Thank you Mr Rooter!!!!

M S

My mother had Mr Rooter to come out and clear a clog in our kitchen a few months ago. Joe was very professional, kind and very clean. He got the job done and did an excellent job of cleaning after himself.you would've never known I had a plumbing issue. THANKS JOE

Albertine “Smoothie” Staton

Robbie.W and Kevin install a vanity and faucet his work was excellent, I am sure my husband will be happy when he see it. And he is a nice person so talk to. Thanks Robbie and good luck 11/6/20

Paul Hamburger

Rob and Kevin did a fantastic job. Very professional and the educated us through the whole process. We replaced two hot water heaters and it was a big job. They were great.

Dana Couch

Great service. First I was pleased to get appointment quickly and the company has a 2 hr appointment window instead of 4 like some others. Ron was knowledgeable, courteous and on time. He explained what was going on with my shower drain and the toilet and gave me options for resolving the problems to fit my budget.

Lisa Moore

I couldn’t be happier with Mr. Rooter of Baltimore, and in particular Rob Whitley and Vinton Moore. Rob came out the week before to give me an estimate, the cost was extremely reasonable for installing a toilet and a vanity top which I had already purchased. He was very professional and explained everything in great detail. Rob was back with Vinton today to do the installation. It took way less time than I expected, and Rob was very meticulous in his work. Showed the pictures of the completed work to my husband and we plan to schedule Rob in the very near future to install another toilet in our powder room. Five stars! Thank you Rob and Vinton!

Nancy Snowden

I would like to commend Rob Whitley for outstanding service. He assisted with a difficult plumbing issue on his own time and was able to fix the problem. Joe was also very professional and helpful. They deserve a bonus!!

Saucyxaubrie2

Joey Nicholson was the best! He explained everything to the T as far as the issue i was having with pipe clogging. He was professional and very informative. Satisfaction was guaranteed. If i have any other issues Mr Rooter will be the first one i call. Thank you guys

Doug Hase

We had a broken sewer line inside the house. Mr. Rooter was able to identify the location, get us an estimate, and was ready to roll as soon as we were able to clear a path for them. Wayne did a great job minimizing collateral damage, sealing off the rest of the house to keep it clean, and came up with a way to preclude this problem from recurring. His finish work on the new installation was excellent!

Cathryn Smith

These guys are total life savers! My plumbers were Joe and Justin, and they ended our MONTHS long trend of having to wash our washes and brush our teeth in the bath tub every day. Joe was very communicative and always made sure we were informed and always extended helpful suggestions. 100% would recommend - quick and quality service.

Meghan Whitfield

Ron was awesome! He came out on a Saturday to fix our water heater. Super friendly and easy going guy, and he fixed the problem really quickly. We’d request him again.

Rich C

Rich Bush was an excellent technician. 5 stars He was friendly, answered all my questions and fixed my problem at a reasonable price. I never expected the experience to be this good .Thank you and Mr Rooter is highly recommended

Phil Ayres

Robbie Whitley is an excellent technician. I am completely satisfied with his service. He explained everything to me and was professional and personable. I would recommend Robbie and Mr. Rooter to anyone with a plumbing issue.

Nicholas Hill

I had technician Joe Nicholson and I could not speak highly enough of him. He was very professional, knowledgeable and talked me through everything he was going to do, gave me a straight forward price and was very courteous when it came to social distancing and personal care standards. Always wore a mask, gloves, and changed out his foot covers whenever entering and exiting the house. Great job Joe!

Esther Weiner

I have only good things to say about the work that Robbie Whitley, Service Technician, and his 2-man crew did in my apartment today. They came promptly in the morning, I was notified when they would be here, and they were on time. They were very careful to put on shoe covers when walking in my apartment, and removing them when needed. I was shown the work that they were contracted to do, at each step of the way, and when each contracted work was completed, I was shown that as well. This is why I have highlighted a 5-star work performance for all three of the people who worked on the contracted items. Hopefully, all will go well, and no further calls will be needed! I would be pleased to recommend Mr. Rooter Plumbing of Baltimore to anyone who asks my opinion.

Yan Tian

Best customer service,and truthful tech. I explained I had another company coming for estimate.he told me to beware of other plumbing companies and how they charge. Wouldn't u know it, Ron was exactly right. Actions are so much louder then words. The action is why I will never call another plumbing company. Not to mention estimate given by Ron was 75.00 dollars less. Entire job completed and is beautiful to look at..

Alba H

Do you have a slow drain due to hair clogging your pipes? Are you sick and tired of using products to remediate the problem or is the problem getting worst? Call Richard Bush at Mr. Rooter Plumbing! He is on time, he is clean, knowledgable and very professional. Why settle for the other plumbing companies with mediocre service. Richard is awesome! He does great work. Call him today at Mr. Rooter Plumbing of greater Baltimore. Thanks Rich!

Jan Shu

Mr. Rooter Plumbing’s technician Robert Sawyer has done a great job on my condo bathroom faucet repair. Robert is very professional , courteous, on time and skillful experience. Highly recommend Mr. Rooter Plumbing of Greater Baltimore.

Floyd Gilchrist

On March 25th I contacted Mr. Rooter about a clogged bathtub. The technician ( Nate Hurley), arrived at the scheduled time. He was very professional. He displayed a positive attitude and informed us of exactly what he's going to do to fix the problem. After Mr. Hurley cleared the clog in the bathtub, he showed us what caused the problem and steps to take to prevent this problem from happening again. We were very impressed with the service provided by Mr. Hurley. We want to give kudos to him on a job well done. He is an asset to your company. I will recommend Mr. Rooter to family and friends.

Jim MacDonald

I would like to commend Mr. Peterson for his professionalism, tact and communication skills. He was well organized and focused on task. He completed a difficult installation with skill and determination. We were very pleased with the results and would highly recommend Mr. Rooter and Mr. Peterson.

NuclearHotel

I wanted to say thank you to the professional team (Nate, Ron, and Kevin) at Mt. Rooter Baltimore. Home Depot filed a request and told me that someone would likely get back with me, probably in 24-48 hours. In less than two hours I had a call. The lady on the phone talked to me about my problem with zero pressure. She answered a couple questions, I thanked her and told her I would get back later after I diagnosed this situation a little further. When I realized I did really need a plumber, the lady at Mr. Rooter ranged a time, and followed up to let me know approximate arrival, which would be within a few hours on a Friday night — wow! Nate showed up and very courteousness listened to my descriptions, evaluated the situation, called his master plumber and the walked me through my options—all with ZERO sales pressure (and that almost sold me by itself). He scheduled service to repair the proble at 0800 the following morning. On Saturday Nate and Kevin showed up to remove the old system and spin stall the new one. Ron finished up the work and was such a pleasure. Thank you to the manage,work team at Mr. Rooter, who obviously have worked hard to foster such a great service culture Lee

Mariam Eltoweissy

Joe Nicholson came out today and did a beautiful job on our clean out repair. He was very respectful and made sure we were informed of every step of the way. He kept our grass in tact, completed the job and you can't even tell that anything got disrupted. Thanks Joe!

Renee

Had new counters and a sink put in, in our kitchen. We needed the pipes underneath shortened to fit our new sink and we also needed a new garbage disposal. Response time was great and Robbie Whitley did a great job. He was friendly and even made sure to talk to my 2 kids and give some attention to my needy puppy!

Carol Ransom

I needed a plumber for my shower. I had two other companies who came up with a multitude of things that was required. I called Mr. Rooter who responded very quickly. Professional tech Robbie Whitley was excellent. He explaibed what he had to do, found my water shut off (I live in a condo), which is something the other two companies could not locate. He completed the job efficiently, effectively and fast. I highly recommend Mr. Rooterand Robbie Whitley.

Elizabeth F. Shue

Have used Mr. Rooter several times now and continue to be impressed by their quick response, customer service, impeccable work and communication. Rob W. just completed a job at our house - moving the lines for a powder room and adding lines for washer/dryer and he could not have been better to work with. Kept us informed during the whole thing, any time something came up he asked for our input. The job site is immaculate. Truly cannot say enough good things!

Nancy Barnes

These people were awesome! Rich my plumber and was prompt and quick! He was also very friendly and helpful! I initially called them around 1 p.m. They were there by 2:45, and done within 30 minutes! I am calling them next time I have an issue, that's for sure!

D M Hudson

Technician was prompt. Installed new sump pump and was very neat and efficient. I will definitely use Mr. Rooter for any plumber needs in the future.

Bob Heller

A superior service call yesterday by Robbie and Rich. Started with a pleasant surprise - arriving a few minutes earlier than scheduled. Courteous. Professional. Efficient. Clean. They came in, assessed the problem, explained clearly what they would do, and then they got right on it. Will look for them the next time I need plumbing services. Highly recommend.

John Richmond

Plumber Richard B. installed an outdoor faucet for me on May 17. The great service and the professionalism displayed by Richard was excellent. Highly recommend Richard and and Mr. Rooter!

Michael Malvaso

Had a kitchen faucet and dishwasher installed. Technician Robert was on time and explained what needed to be done. Was very satisfied with the experience. Will definitely use again.

Chris Fernandez

My Tech, Rich Bush was knowledgeable and kind. He listened to me and gave me several options. At the end of the day I would absolutely have him back to do more work. Five stars! Great service!

Karen Daniel

Tim C provided professional and excellent service. He has a great personality and is very knowledgeable. Love the quality of work!

Tre Bailey

Rich and Rob were great. Customer service impeccable. Knowledgeable and even showed me how to pull out my stopper (I have an all-in-one sink). Ask for Rich and Rob! You’ll be happy that they came! Military friendly! Treated this Navy Chief well!

Darlene Rogers

Robbie Whitley arrived with a smile, applied booties, and a mat to assure cleanliness as he entered and existed my home. Explained his findings, reviewed different service price options and provide great tips. Robbie doesn't deserve 5 stars he deserves 10 stars. Thanks Robbie!

Cris Dominguez

Mr Rooter plumbing, Thank you for sending your tech Ron .he went over entire job from beginning to end.even when job was complete took time to show me how to adjust my new water heater.overall great experience .who knew a plumber coming to house could be enjoyable.. Also thanks to the guy who helped bring old heater out. He also brought new heater in with Ron careful direction. Big thank u to Mr Ron

高嵩

We had a good experience today with Rob. He was very helpful and genuine. He explained to us what’s wrong, how to fix and fixed it. He is very professional and I would recommend him for anyone who needs help for plumbing.

Brian Martin

Joe Nicholson was the tech assigned to do a long punch list with several years of accumulated plumbing. My previous plumber had avoided tackling the issues, so I took a chance on mr. Rooter. I had no experience with mr. Rooter, but told that I could get a quote on the plumbing and possibly have it done the same day, ifI approved the quote. Otherwise, there would be no charge for the visit. For a young tech, Joe has an amazingly solid approach to doing the kind of trusted consulting that is necessary for this kind of personal service. He went through my plumbing todo list. each task was explained well enough that I could have easily accomplished most of the work myself. Much of it, I would have considered doing myself, because plumbers are not cheap. However, the simple fact that he laid it all out so clearly gave me the faith to simply lay it all in his hands.. and it was a choice well worth the price. You're not going to do better than Joe Nicholson.

Christy McKinzie

Richard Bush was our technician and they sent him within 45 minutes of my call. Mr. Bush was prompt, professional, courteous, and he explained everything he was doing and why. I would use this service again and request Richard Bush as my technician.

Gentry Jones

Michael and James were both very professional and courteous as they completed the job under the time that was scheduled. They were knowledgeable and went above and beyond to make sure that I was not disturbed throughout the duration of their work. I would recommend them for any work.

Crescent Moon

Tech Derrick A. Brown was very personable and worked quickly and efficiently to replace our faulty sump pump. He had the equipment on the truck and was finished everything in about an hr. Mr. Rooter was able to get out a tech within 2 hrs of me calling for assistance. Price reasonable for emergency, labor, and parts all included.

Marlena Montagna

These guys were great. Joe and Vince did a great job today helping us replace our water heater when we woke up to a flooded basement this morning. I was just hoping for a new hot water heater this week--didnt expect same day! Highly recommend!

JT III

Rob & Vinton came through in the clutch for me today!😁💯...really happy with the quality work, customer service and realistic updates to arrival time. ....these gentleman were professional from start to finish; want solid work done when it comes to plumbing?!...call Mr. Rooter up ASAP!!!☎️📞 …

Sam M

My downspout and french drain clogged and it caused my basement to flood. Rob and Brooks came out the next day and were courteous, prompt and professional. They quickly diagnosed the problem and developed a proper course of action. They had all of the tools and equipment on hand to fix the problem right then and there. They kept me in the loop the whole way of the process too and I really appreciated that.

g t

Had a great experience with Mr. Rooter plum king, they were here the next morning after we called and had the problem fixed very quickly! Robbie Whitley was great and helpful in answering any questions I had. Would definitely use their services again!

GABRIEL FADOJUTIMI

Great service from Robbie W and Kevin. They worked fast and gave great advice to maintain our pipes and prevent future problems. We manage many homes with different needs. Thank you guys. Your definitely a crew we would like for our future needs

Tim ._.

On Friday my toilet and shower were clogged, and my home warranty provider said someone will be out on Monday. I put in a service call with Home Advisor I got a few estimates, but I went with Mr. Rooter because of Nate Hurley. Nate showed up, he was courteous, professional. He put his booties on and proceeded to troubleshoot the problem. He explained what was happening with my plumbing, and gave me a few options for repair while explaining each one. He went to work, cleared the clog, and I'm happy! Thanks!

Katie Meara

I’ve worked with Mr Rooter a few times this year and can highly recommend them. They are prompt, courteous and professional. Special shout out to Tech Robert Sawyer! He always delivers more than required. We appreciated the extra effort!

Laura Parkins

Robbie was our technician and he was great! Very prompt, efficient and fair in pricing. He was great about explaining everything and offering opinions on what we might need. We will definitely use them again!

RICHARD CRYSTAL

Very impressed with everything. Rich, the tech was great! Professional and friendly. Uncloged the toilet quickly and cleaned up better than I could! Absolutely will recommend them.

Suresh Kurella

Excellent service from Rob and Rich. They not only came on time and very professional in their interaction. When they started working on my job and suggested an alternative solution which led to cut in half on my costs. I would hire these guys anytime. Rob was very cordial and knows how to interact and treat his customers.

Denise Mitchell

My Dad who was our number one guy for all the handiwork around our house unexpectedly & suddenly passed away last week and it took us all by surprise. Over the last year or so my father had been plunging and snaking our tub repeatedly and it became an almost daily occurrence within the last three weeks, plus the snake broke inside the pipe about six months ago and became stuck...we had called Mr. Rooter for an estimate last year and while they were professional and quick my Dad decided against having work done. Well considering all that has happened in the last week and the fact that the water just would not drain out of the tub we had to get help fast! I called Mr. Rooter at 5pm and explained what was happening and they had someone dispatched who showed up at 7pm. Mr. Benjamin Turner was the technician who showed up and they were absolutely great, both professional and personable! Mr. Turner informed us exactly what the problem was and was able to come back the very next afternoon! It was such a swift diagnosis and fix and I only wish my Dad were here to thank him because it can be so easy for companies to take advantage of families but the integrity of this company is evident within their employees. We are so grateful and we can now take regular length showers & wash our hair in the shower again FINALLY😂! Thank you Mr. Rooter & Mr. Benjamin Turner for your excellent customer service!

angela kostka

I had the pleasure of working with Mr. Rooter technician Joe Nicholson he was personable, polite extremely skilled. He did a phenomenal job at replacing our fixture in the bathroom he walked us through each step was punctual again polite smiled a lot was upfront about pricing.it was a complete pleasure and I will definitely be calling on mr. Rooter again specifically for mr. Joe Nicholson.

Paige Sullivan

Derek was prompt and professional. He explained why the work which had been scheduled was highly necessary and knew exactly what to do. Another company representative had been out the day before and had quoted us a reasonable price for the job, for which we were appreciative. Derek was efficient, polite, and neat. He was a pleasure! I will use again and will refer the company.

ajay chhibber

Joe came out for Mr Rooter of Md and fixed a major plumbing problem. They have given a one year warranty as well. Joe was very polite , professional and did the work very well. Hope it stays fixed. AJ

Vivie Bolgiano

My Service tech was Robbie Whitley . He was very knowledgeable, professional and thorough. I do recommend him highly for any future needs for repairs in my home. And I will recommend your company to my friends and family .

Andrea Erhart

James was very thorough and took the time to explain the repairs he made to my bathtub and the ones I may need in the future. I would definitely call them again if I need a reliable plumber. After using 2 different handymans that couldn’t find the problem I am very thankful!

D Spero

Robbie Whitley and Rich Bush replaced all the old fixtures in two of our bathrooms. These were tough jobs requiring work on three separate occasions, complicated by currently available fixtures not fitting all the existing tile holes, a defective new part from the plumbing supply house and poor work by a tile company on their part of the project. Robbie made a separate trip to procure a part of very limited availability that allowed him to complete one of the jobs that day without requiring any new tile work. He and Rich worked well past their normal hours to complete the jobs promptly, cleaning up thoroughly while maintaining their professional and upbeat dispositions throughout. Franz, the owner and service manager, was extremely fair in handling the challenges of these jobs. Also on an earlier occasion, Franz answered our after-hours call, diagnosing a failing and leaking hot water heater and sending Robbie and Kevin Donlan the next morning, who skillfully and quickly installed a new unit. Mr Rooter of Baltimore gets my enthusiastic recommendation for all plumbing work.

Kimberly Gabriel

I woke up this morning to the sound of water splashing in the basement. I called Mr. Rooter Plumbing immediately and within an hour they had come out to fix our exploded water heater! Rob, our service technician, expertly handled the situation. Within a few hours we had a new water heater installed and now we’re up and running better than ever!

Molly Phay

Robbie Whitley from Mr. Rooter was the technician we seen. Friendly, professional, and did amazing job installing new appliance due to a leak in the tub also clean up after himself. Thank you again

Winston Johnson

Rob and Andrew did an excellent job installing a brand new sump pump for the basement. They made sure to show me how everything works, cleaned up afterwards and were quite friendly as well. Thanks again!

mquisto

Rich was excellent, both competent and informative.

WIlliam Donovan

Joe Nicholson was extremely professional and thorough. Arrived on time and completed the job efficiently. Went above and beyond and explained the benefits of the warranty and how to clear up a clog if needed in the future.

Antonio Battellani

I had the best experience with this company the Technician Mr Vinton Moore is the most professional plumber ever meet . He came on time explain everything I need to know and did the best job ever . I am customer for life 100% satisfied thank you guys.

Rick Diamond

Mr. Rooter of Maryland was hired to install four toilets in my home. Robert Whitley was the technician. He was very professional and very personable. The job was completed to my total satisfaction.

Harry Campbell

Saturday morning waking up to our toilet backing up into our tub. Called they had Joe come out within almost an hour. Joe did a Greg job diagnosing the problem and getting to work. He did a great job and was very helpful 👍 …

s fay

The demise of my water heater was always a dreaded day in my mind, but Mr. Rooter definitely made it as painless as possible. I found them through Angie's List and they reached out to me. Franz was very knowledgeable and knew exactly what i needed for my install that would include getting up to code in replacing my 22 year old water heater. The SAME DAY SERVICE was amazing! Once i said "Yes let's do it" they were at the door with in an hour and a half. DON and VINTON were GREAT! They both answered all my questions and the process only took 2 hours. Thank you!!!!

tammy hessinger

Robbie Whitley came out to our Roland Park home today and did a great job. Highly recommend! He was very patient and explained everything so that I could understand all my options.

Tom Alal

The technicians from Mr. Rooter responded promptly to my call to come and check on the leak I was experiencing. The technician John who came into my house was helpful and he explains to me how I could detect where possible the leak could be coming from. I was very happy with his service.

Tanisha Alexander

I gave my experience a 4 only due to the cost. I believe that they are overpriced. I paid $250 for the technician to unclog my toilet in less than 10 minutes. I was very grateful that he was able to come the same day and was able to get the job done but would have appreciated my pockets to not be hit so hard. GREAT WORK! OVERPRICED!

Robert Bozanovic

Great sevice - I was able to get service scheduled same day i called. Technician Joe was very professional and knowledgeable. Will definitely use Mr. Rooter Plumbing again!

Andy Klau

Rob and Brian did a fantastic job replacing the hose spricket and explained best practice with keeping water pipes from bursting. Also, Mike Peterson was very professional. In providing a timely and accurate estimate required by USAA in order to begin restoration. Thank you all for helping me thru this debacle.

Susanne Hart

They replaced a 20’ long drain under my concrete floor in my utility room. They did it in one day, jackhammering, laying the pipe, filling it with gravel and new concrete. I suggest you put up plastic on doorways to stop the concrete dust from the jackhammering, but I am pleased with the result. I do recommend them-even for big jobs like this

Kacie Shelsby

Robbie installed a new hot water heater in our home last week. We were apprehensive, as our HWH was original to the home (circa 1953), and assumed there would be complications in converting to a newer product. While there were little hiccups, Robbie took care of each professionally, and I felt confident that we were in good hands. He took time after installation to explain all of the features on the [far] newer model. Knowing we were dealing with a lot of upgrades to get our HWH to code, we shopped around for a good price. Mr. Rooter was competitive and even sent someone out to confirm they could complete the project for the quoted price. This assured me that there would be no surprises on the bottom line, and this was the case. I would happily and heartily recommend both Mr. Rooter and Robbie.

Jacqueline Worrell

Hello, Just finished up appointment with Mr. Rooted Matt Mertz. I wanted to express how pleased I was with his service. I believe I may have been his first customer for the day and I hope the rest of his clients are just as pleased as I am with the quality of work he offers and brings. He was pleasant, professional and very knowledgeable in what I need. He answered my questions and made me very comfortable. I believe he understood my major concern and definitely put me at ease. His friendliness was also a plus. I thank your company for sending him and his skills to match my needs. Sincerely,

Dan Stewart

The young man whom arrived on time was incredibly thorough in his description of what needed to be done. He performed the work quickly and well. He was also dressed professionally and clean. I’ve already shared his name and the store location to a couple neighbors.

Traci Taber

Discovered the shut off valve for the refrigerator wasn't working and needed it fixed quickly to stop a leak inside the refrigerator. Vinton did a great job! He was able to come out within an hour and got the parts needed at nearby hardware store. Now the valve works well and no more leaks. Thank you!

John Godman

Tim was great and took care of us when we needed it most! A very professional job and fast at a great price. Just what we needed!

Mary Chambers

James did an amazing job with my kitchen faucet installation. He was quick, polite, and professional. I will definitely be hiring Mr. Rooter Plumbing for future work.

Corletta Black

The plumber was knowledgeable, professional, and experienced.

STyle by Satya

I called Mr. Rooter to fix my leaky toilets. Mr. Robbie came over. He was on time, very professional and courteous. He maintained the same courteous manner and professionalism when he had to come back again the following day to make some adjustments.

LaPrade LINC

Rob was great and very professional. Made me feel comfortable and confident that my plumbing issue will finally be resolved. Good clean work was completed.

Liberty Perry

I called mr rooter bc home Depot wouldn’t come out to fix my dishwasher they installed! It’s never worked since they put in. Thank goodness for RON RICE! He fixed all my issue in less then a hour. Will always call me rooter for all my plumbing needs

Robin Littlefeather Hannon

Donald Smith of Mr. Rooter. Pleasant, professional, courteous, replaced my toilet with a much better one. Very pleased and would do business again with Mr. Rooter Plumbing.

amanda mathis

Robb was terrific ...went over all options when it was discovered that my toilet could not be repaired,and went and picked up a new one. Also gave me a discount when I asked if that was possibility. I am always happy with Mr. Rooter

Albert Bullock

Amazing service, and couldn't be happier! John was out to my house just a couple of hours after I called, and was able to find the pin hole leak behind our wall within minutes of getting here. He was not only professional, but was kind enough to take the time to explain the issues and detailed the differences in options to fix it. They will be getting my business from now on!

Ivy McNeill

Rob was my technician and he did an amazing job. He was very knowledgeable and patient. I will use this company for all of my future plumbing needs. Ivy M

Sandy Beads

Loved my tech Ron arrived early very pleasant and curious. Took care of home by wearing covers on feet,even put a mat down. These are more then plumbers.they are professionals..call Mr rooter

Lynn Harris

Joe Nicholson was my tech. I had a bursted waterline and Joe came out timely. Explain the situation and he also resolve my issue the same day. I highly recommend Mr rooter for all your plumbing problem.

Steve Kershaw

My kitchen drain was clogged and I called mr rooter, Ron Rice was my tech, he did a great job. Would love to use again. Will always ask for Ron and not just be my cats like him but I do as well. Great respectful honest man.. thank u ron

Greg Sacher

We really appreciated the professionalism of all involved in our project. There was thorough communication every step of the way. Our technician Robbie was especially informative and a real pleasure to have in our home.

Ellen Luckman

Ben was very prompt & professional. We have an older home & he gave us insight about the plumbing & what to expect in several years. It is good to have the information. Not necessarily happy, but worthwhile.

Wanda Young

Joe Nicholson cam e to help me replace three faucets - two of which had been there aver 20 years. Joe was very helpful in discussing what I should buy to replace the faucets and was efficient and timely in doing to replacements. I would request Joe to do work again.

Adriane Guy

Had Ron for my Plumbing Tech. He is very professional and very knowledgeable of his craft. Had a leaky shower and he was able to diagnose the issue and fix the problem fairly quick.

Mahmood Jahromi

Mr. Rooter staff were prompt, respectful &. Friendly. When technition wasn,t sure, he called his supervisor. Reasonably priced. Couple wrong assumptions were made in the diagnostic process but I ignored it due to their enthusiasm and willingness to cooperate.

Kerry Baldwin

Nate Hurley came out , same day I called, on time!! He was courteous, respectful and personable. He did an awesome job!!! I would highly recommend this company, especially Nate!!!!

Greg Kraft

Very experienced, knowledgeable and very understanding.my new favorite plumber. Ron Rice thank you. never thought a problem can be solved so effortlessly.. Mr Rooter thank you also. From the first call to office ..easy easy easy

Kura. Cee

Ron from Mr. Rooter came out within window given to me, great customer service skills, respectful of my issue and time. He assessed the problem, gave a fair estimate and troubleshooted the issue. I appreciate the service.

christine Tucker

Don came out the same day I called. He was fast, courteous, and efficient. Got the job done right the first time! Would definitely recommend.

Jeremy Pielmeier

Joe did a great job of explaining the entire process of installing the new water heater. He was very professional and everything is working perfectly. Would definitely recommend.

kathleen pryor

Joe Nickleson/journeyman plumber/great tech and wonderful serviceman. . .appreciate the proactive insight he also provided; in addition to the emergency service for today’s work. . .very knowledgeable and very helpful with all of the efforts of this emergency!! I would ask for Joe to be the foreman on my next job!!

Jason Schaefer

I received a quick response and prompt service for a plumbing issue that came up on the morning of Thanksgiving. The tech Mr. Rooter sent, James, was professional, punctual, and fixed the problem in no time at all. Great customer service.

Britten Pund

Ron provides incredible knowledge and service. He was kind and courteous and acknowledged my kids - both of whom showed keen interest in their new friend. Thanks for the great price and clean service.

Michael Ballard II

The service was outstanding. I received an email when they were on their way which included a picture of each technician. They were quick and friendly and even repaired a part of the water pipe that was leaking several feet away from the water heater at no extra charge.

Jeanita Pritchett

Robbie and Rich were great. They arrived next day and diagnosed and fixed the problem promptly. I also appreciated that they brought their own door mat and shoe covers.

Nickey T

Excellent customer service from the very first encounter over the telephone. I truly appreciate customer service and the lady on the phone as well as both technicians that came to my home. They were friendly and informative. Customer service is such a lost "art" now days. Thank you Mr. Rooter professionals!

Teresa Friedrich

Michael Peterson went above and beyond his duties. He was right on time. In difficult conditions he fixed my toilet in record time. In spite of the conditions he was faced with, he was cheerful and polite during the whole process. He is truly outstanding.

Hilary Cosby

not only did Rob and Kevin come out in a storm and install the outdoor shower, but Rob was very thorough with the instructions for winterization AND so pleasant. Mr. Rooter has my business from now on...

kenneth slacum

Thanks: Mr. Rooter Plumbing! Robbie Whitley was our service technician he did Excellent work on time, clean, great job. Will recommend to other people. Thanks Robbie! Thanks Ken!

Joanne Pollak

My strong recommendation for Mr. Rooter reflects several things, the prompt diagnosis of the sewer line problem, the prompt commencement of the job, the politeness of the entire crew, the crew's work ethic (including working late on the first and second days and finishing up on Sunday morning), and attention to detail. However, I believe the key to my high recommendation was the involvement of Wayne Gayadeen, supervisor of the crew. Although the diagnosis of the problem was settling of this almost hundred year old house on the sewer line, there were many, many decisions which had to be made as the crew dug deeper and found other issues which had to be addressed. Wayne explained them all to me, and more importantly, to my son who is knowledgable in this area, as the job proceeded. Everything Wayne told us would happen, did happen, and he and the crew came up with solid solutions to the problems. I highly recommend Mr. Rooter to those unfortunate enough to have a similar problem! oanne Pollak 3/15/2020

Sandy Trek

Mr Vinton fom MrRooter Baltimore was on time couteous and efficient. He fixed our leaking kitchen faucet and gave recommendations to minimize any future problems. I will highly recommend Mr Vinton as he comes acorss as a very knowledgeable and friendly. Thanks Sandy

David Markowitz

Robbie Whitley was quick, courteous, and fixed our problem in minutes. The company called me and had Robbie there quick. Super nice, professional and would highly recommend. Thanks!

Andi Zhang

I am writing this review bc other plumbers told me it couldn't be done.when Ron Rice showed up he had protection on his feet and laid a mat down to assure no mess is tracked in my home.then gave me a price to do the job that day. Instead I scheduled to be completed on Tuesday. Ron made entire process a breeZe and couldn't be any more clearer on what he was doing Thanks Ron u did what others could not......

Terri Lynn

I give Mr. Rooter's employee named JOHN PEDDICORD 5 stars . He did an amazing job fixing the problem of a clogged pipe line, installed a new trap and waste arm assembly. John is very knowledgeable and very experienced he fix the problem effortlessly.. He must be recognized by his supervisor as an ACE Employee ... What a terrific job well done... even the ladies in the office taking the calls well done also.. John Peddicord is our new plumber for years to come.. Thank You Mr. Rooter for having an AWESOME EMPLOYEE AS ONE IN JOHN PEDDICORD.. 5 STARS ALL THE WAY... Terri White

Anna Langston

Our tech was Robbie Whitley. He called us before he came to make sure he arrived with all needed parts. He was very courteous and and answered all our questions. Work was completed very quickly and professionally.

tyrone and courtney k.

Technician Robert Whitley was very professional and knowledgeable. Great guy. Service was on time and didn't take very long at all. Cost was very competitive compared to others for designated service.

Nichole Pomerlane

Rich was AMAZING! He replaced my hose bib with Efficiency, and Quickness! Would DEFINITELY recommend!

Ruth Cameron

Mr Rooter was recommended to us by some friends, we called them with a plumbing problem and a tech came out shortly there after, took a camera down the access drain and found the problem and said the could be here the next day to fix the problem. On 6/5 they arrived when they said would, Wayne Gaydeen was in charge of everything and Aaron Tillies was one of his helpers. Both of these technicians were always polite, professional and very hard workers. Thank You Wayne and Arron for getting a very hard and complicated job done in repairing and replacing my sewer lines and getting us hooked up to the city sewer lines correctly and legally. I wish I could have giving you more than 5 stars, because you deserve it, especially for having to deal with this old grouchy woman so early in the morning. Aaron, keep learning and work hard, you will have a great career ahead of you. Learn everything you can from the master tradesmen and one day you will be the boss. Thank You to everyone from the person answering the phone to the guys doing the work.

Jeff Bean

Robert Whitley and Vinton Moore were amazing. It was pouring down rain and they had to work outside for part of the project. Once inside, they laid down mats both inside and out and made sure they cleaned up after they were finished the project. I would highly recommend them to anyone...very professional and friendly!

Joe Rice

Ron Rice performed an estimate for a basement bathroom. Not only was he very professional, he was very thorough and very knowledgeable when discussing options and design. I would certainly recommend to a friend or family member!!!

Wesley Satterfield

Richard Bush ran into quite a few road blocks with our plumbing issues, over multiple days, but handled it with the utmost professionalism. His patience made the experience worthwhile and easy.

Stephanie Plummer

After trying two other plumbing companies with no luck to try to determine the cause of water entering our basement crawlspace we called Mr. Rooter. A plumbing specialist named Chris came to investigate the cause. Chris was the only person who throughly inspected the pipes, crawlspace and entire outside surrounding area of the house. He even crawled under our deck to inspect along the house, where he found that we have an outside sump pump that had broken, as well as tree roots growing into the discharge pipes. Not only did Chris go above and beyond to determine our problem, he cleared all the built up water, replaced the pump and cleared the drain pipe. He was friendly, professional and clearly knowledgeable. Not only would I highly reccomend Mr. Rooter, I will request Chris specifically in the event of needing to call the company for any future issues.

Brian Wiltbank

Called on a Saturday and Robbie was out there within 2 hours to fix my clogged sink. Very professional and he did an awesome job! Would definitely recommenced.

Phoenix PSH

My tech was Ron , was the best employee I have ever had, very professional, very kind, very knowledgeable about the situation, I would highly recommend his services to anyone who has a plumbing issue. 10/10 would recommend to anyone.

Cam Bowen

Problem started awhile back. Drip drip drip. So I called mr rooter, they sent a great guy named Ron.. Ron listened to what issues we were having and found the best solution for us. We decided to replace the faucet. New moen tub and shower faucet. He cut access and cleaned area. Would give 10stars.

Michael Broyles

Joe Nicholson was excellent. He arrived on time and did a great job. I would definitely recommend him to anyone in need of a plumber in the greater Baltimore area.

Josh Fike

Had them out to fix our sewage pump. Very fast. Fair pricing and gave us a discount to match a competitor. Ask for Rob Whitley, very personable guy.

Rick Yost

Had Rob install.a kitchen faucet he was fantastic he"s done work before installing a sump pump.line I will.always use Mr Rooter as long as they have plumbers like Rob Whitley

Jennifer Todaro

James was on time, friendly, and helped us understand the issue we had with our shower handles. He worked quietly and quickly and we recommend James and Mr. Rooter

Sarah Joy

Ron is awesome!! He fixed everything in a timely manner, was very efficient and even taught me how to do certain things! I'll always call him for my plumbing needs!

Devin Hunt

Called Mr.Rooter, my tech was Ron. They came out the same and next day to get my valves replaced and get my water back on. They were great. Highly recommended.cant wait to have back

Cynthia Pike

Professional and knowledgeable. Had to adjust an item for age of house and no problem had everything he needed and was able to complete job. Cleaned up everything and was all work was completed on same day as estimated. Highly recommend

Lesia Dixon

My technician was very knowledgeable and was able to tell me what I needed to have done right away. Finished my project quickly and efficiently. Would definitely recommend.

Eric Shadoff

My plumber Mike was extremely professional and efficient! Found the shower leak and fixed it same day! I can’t speak for the other plumbers they send out. If you call in, ask for Mike.

James Hadley

Great customer service from the team of Robbie and Aaron. They replaced a complicated gas water heater in less than the estimated timeframe. Never happy to spend so much money in one day, but good customer rapport/service eases the pain. Thanks.

Anthony Ware

Robbie Whitley and Aaron Tillis provided very professional service. Punctual. Excellent. I recommend Mr. Rooter of Baltimore to homeowners for water heater and other services in the state of Maryland.

Bozena Rylka

Mr. Robbie Whitley was very professional and thorough with work. He come on time and I am very satisfied. Wish there was more professionals like him. I will recommend him to everyone. Thank you Bozena Rylka

Matthew Freeman

I had several plumbing jobs. Mr. Rooter of Greater Baltimore was prompt, efficient and thorough. They did a great job, for a reasonable cost. I'll use them again.

Joan Houston-Pitts

The tech, Christopher was extremely professional and pleasant.He took the time to explain what the problem was and what the cost would be before he began the work . And when he was done there were no hidden add-on cost. Did I mention how NICE he was?

jerry schloer

Excellent service, reasonable price, low pressure , quality work ... request Ronny ... h e will do the job well and how you want it. ... would use again. Conversion of 3 handle tub/shower with extended arm in home built 1958 wth plaster ,tile and concrete wall.

Shannon Genco

Robbie Whitley was a huge help! Great customer service, & made sure to keep us informed while figuring out the root of the problem. Will definitely be calling back if we have any future problems.

Deb Johnson

Chris was very nice, polite and did a great job clearing our drain. I would recommend this company but go online first to get the coupon before they arrive. I came across the coupon a day late.

Derrick Michael Williams

Rob did an excellent job installing our new sewage pump. Rob is the reason we will always contact Mr. Rooter for plumbing services!! First class service!!

Manoj Bavikati

Robert W was professional and did a great job replacing the failing sump pump and answered all the questions i had and he also cleaned up the area and tied up all the wires. Highly recommend this company.

Tisha Thompson

We lost our heat on the coldest day of the year. After calling multiple companies, John Peddicort with Mr. Rooter was the only one who could figure out what was wrong with our gas-powered boiler. He quickly got our heat back on, but then came in the next day, on his day off, to get our 10 year old system in safe working order by going through and fixing all of our radiators and replacing gauges. He discovered the sensor that shuts down the boiler for carbon monoxide poisoning was broken - meaning our family had been at risk of exposure even though multiple technicans had previously told us nothing was wrong with our boiler and they couldn't figure out what the problem was. John, along with help from Kevin, went above and beyond on a bitterly cold day. Cannot recommend them enough!

fralbrecht

I had a major sewer replacement project and while you don't wish for those projects, I was thoroughly impressed with Wayne and his team. Their attention to detail and craftsmanship indicated they knew their work and stood by their finished project.

L S

James Cornish was superb - very professional and a high quality level of work

Meghan Rennard

Had a plumbing emergency. Called Mr. Rooter and had someone out by an hour. Joe was great- empathetic and knowledgeable. Would recommend and would use again.

artz Arr

Mr Rooter plumbing was on time,from original call until tech showed up. Ron was my tech and was very knowledgeable,and in a timely fashion took care of my plumbing issues..and thank u for the experience..

Erinn Robinson

Robbie did great work. He explained everything well and we were confident that we understood what work needed to be done and that the job would be done efficiently and completed well.

Paul Scott

plumber knew exactly what needed to be done came in gave me multiple options and got to work. i wish all problems went this smooth. i typically mention crawlspace technician run,.Ron stepped up huge.. thank u

Chris Hickle

Rob Sawyer was my technician and he did a great job fixing our problem in a very timely manner. No complaints whatsoever. Thank you!

Patricia Previll

Robbie, was friendly and knowledgeable. He came and did the work the same day. He cleaned up afterwards and replaced or leaking pipe. I would recommend Mr. Rooter to others.

Neh Patel

Robert Whitley was very easy to work with and did a great, quick job. Was also kind enough to work extra hours in the week to fix my growing leak issues.

Martin Kobren

Chris, Rich, and Robbie came to our house and installed two hot water heaters. They did a great job. We're very happy.

Jacob Ray

James did a great job coming by and clearing the clog from my sink and clearing it quickly. Very friendly, great service

Rosemarie Heikkila

Fantastic on-time and quality service received. Would hands down recommend Mr. Rooter for any plumbing job big or small.

Karina Toribio

Very professional and they explained every step of the service I needed. They helped me with a pressure test along with it's corresponding inspections. 100% recommended.

GTelles

Needed a new heater and a young man named Phillip worked very hard and did a wonderful job. Would gladly recommend.

Kimberly Wood

Called today and Vinton was able to come same day within a couple hours. Able to diagnose and fix multiple leaks from master bath sink. Would highly recommend!

victoria ugboh

Joe N, the technician did a fantastic job in fixing my bathtub leaking sink. He was extremely helpful in all the questions I had and overall did a wonderful job. Thank you

Nini Goodwin

Rob Whitley was very professional- appreciated his mask and shoe covers. Will use again if we need plumbing services!

Eugene Gaines

Did a great job,no mess, on time and very very great person. Now this guy has skills. My water is hot already. I will always call RON for all my plumbing needs’. Thx u Ron

Tina Foster

I had a stove in stalled. They sent a man name Donald he was wonderful. Told me everything he was doing and why. He was very professional. Would use them again.

James BLAKE

Robbie and Rich just finished repairing a leak in my kitchen ceiling they arrived on time with a professional demeanor and neat appearance they explain step by step to my satisfaction problem solved . Excellent service J. Blake

Ronalda Parker

Joe Nicholson with Mr. Rooter Plumbing Greater Baltimore was at my home today to fix a leaking toilet coming from my upstair bathroom. Joe was very professional and informative I was very pleased with the outcome.

Stefan Strother

Had a pretty bad tub leak, called up Mr. Rooter and they sent Robbie Whitley. He was professional and quick. If I have any more plumbing problems I will be calling him again.

Deborah Ransmeier

Professional, courteous and kind. Made sure I was satisfied before he left. I forgot to mention my technicians name. Richard Bush. I highly recommend him.

Alice Takemori

I wanted to express my thanks for all the help and the service I received from the Roto Rooter employees. They were very professional and the service was great. They did everything possible to fix my problem on a Sunday. The problem was major and they had to return on Monday with a backhoe. Everything was done to insure our problem was fixed as soon as possible. Many Thanks.

Garry Burris

The man who name is games ho work for you business is very good with his hands and he l no his job inside out side I take him on any job because he can do it. I Like what he at my house putting the tub in my basemet thank you for your business. Open any time for your company.

Dyan Gracia

Vinton came out immediately on a Sunday to replace our water heater. He and Nate did a great job and I would highly recommend using these professionals!

Poppy Montano

I had a plumbing issue and Joe, Rob came out to help with no issue they were great! They were kind and sorted everything out right before thanksgiving really professional and knew what they were doing

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