Reviews of Roto-Rooter Plumbing & Water Cleanup. (Plumber) in Atlanta (Georgia).

Roto-Rooter Plumbing & Water Cleanup

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1465 Northside Dr NW Ste 221, Atlanta, GA 30318, United States

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Information of Roto-Rooter Plumbing & Water Cleanup, Plumber in Atlanta (Georgia)

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Reviews of Roto-Rooter Plumbing & Water Cleanup

Kurtis Anderson

Bradley assisted me and my family fix a backed up plumbing system. He spent all day with us until the job was confirmed done, bringing in other great members of the team for their expertise. He tried to provide us the most value, was transparent on price, and never charged us for a service that wasn't necessary. I would highly recommend him for any plumbing job. On top of that, he was simply a nice person to have around.

Jennifer Poole

We called Roto-Rooter today after having a poor experience with a few other companies over the past few days. We had a clog in our main sewage line out to our septic tank. We explained everything on the phone and got a good vibe from the scheduling agent. Rob met us on-site and began asking questions before just jumping in. After collecting the info he needed, he started explaining what he could do to troubleshoot the issue and eventually resolve it. He broke down the costs and made a professional recommendation. Rob was training an apprentice during the service which I thought was really cool. People, we need more folks in trades! Rob explained every step of the process but still was very efficient with his time. He was a consummate professional throughout the entire process. I’ve never had such a great experience with a professional plumber. I hope this helps someone out there but remember to b courteous to people in the trade industry, it’s a lot of difficult work that most people don’t have the gumption to deal with. Having someone do it with passion, and excitement was quite rare.

Dr. Chad Bishop

Reginald was great! He was professional and very helpful. He replaced my water heater and stayed to make sure it was fully functional and I had hot water throughout the home before leaving. He worked quickly and neatly and cleaned up everything perfectly before he was off. Great job and very timely given my work restraints! Thanks!

wayne cuvin

Great company for any plumbing needs! They are quick to respond and honest about the repairs. Our tech Mike worked above and beyond expectations. He gave us different options on how to resolve our plumbing needs and worked quickly and diligently. I would highly recommend this company for your plumbing needs and will continue to use them for any future projects/repairs that may occur at my household! Thank you!

Adama Tarawally

By far the best experience with any home repair company. They were pleasant from the phone call to the plumber that came out. We had the pleasure of dealing with Emmanuel. He was very friendly and respectful from the minute he arrived. You could tell he clearly knew what he was doing and more than anything we appreciate he said as honest about the problem. We’ve had people tell us we need to break everything so they could make more, but he was able to fix our leaking faucet with ease. Thank you Emmanuel and Roto-Rooter for a job well done. He deserves a raise :) best experience with a company ever. If you’re looking for a knowledgeable company you can trust I would not look any further.

Jon Caddell

Amazing experience! Dan and Wayne were at my house within an hour. They went right to work and cleared out roots in my sewer line and found my outside trap that I haven’t been able to locate since I moved in. They made sure the job was done right. I can’t recommend them enough. Great service and a very fair price.

Richard Still

This was one of the best service experiences I have ever had. Matthew helped walk me through the situation and the claims, while Emanuel isolated and repaired the problematic pipe. Both were very thorough and polite throughout the entire experience. They made a stressful time into something manageable with target actions and resolutions. I would use them for any further plumbing work in the future. Currently Brandon and Samuel are working through the clean up of water damage, providing excellent understand about the situation and it’s solutions.

Anthony jason Tran

The technician was on time. He replaced my laundry shut off valve. It looked very good. The manager Luis was a nice, responsible. and reliable person. He made sure the replacement was performed well. Thanks to Roto-rooter. I will use them for future services.

Imani Constance B

Brian and Nicholas are top rate. They resolved my issues efficiently and effectively. Appreciate the good communication, excellent customer service and professionalism. Will definitely use this service whenever I need plumbing help.

Winston Robinson

Roto Rooter was very responsive to my emergency and was able to attend to the matter that day. They were very professional in their approach, immediately assessed the situation, provided a detailed solution and explained the related cost for repair. The job was completed to my satisfaction.

Phillip Cantilo

My water heater repair required three different service visits and some parts orders, but it got done. The techs Keenan and Al were both thorough and committed to getting the job done right. The pricing for service was just too steep. I could have almost purchased and installed a whole new unit for the cost of this repair!

Tamara Fambro

Russell was amazing. I had no hot water, searched and called roto rooter after hours. Russell arrived was very friendly, professional and informed me of the issue. He even waited until we performed a check at least 2 more times before he left. They have a forever customer!

Victoria Frangoulis-Sloane

Shawn was excellent! We had an entire house blockage happened the week after everyone in Atlanta’s pipes burst, and it was almost impossible to find a plumber to come out. We were so grateful that rotor rooter was able to come out within three hours of calling them. The work took about six hours and Shawn did a great job cleaning out our back up (even if it meant him staying until 1:30 AM)!

Tyler Law

My 20 year old water heater started leaking, so I called Roto-rooter as I have used them before for a clog removal. Troy was fantastic - very informative and friendly, he helped me make the best choice for a new water heater that would work well for my family and also save us some money. The whole process was painless and a great value. I used to hesitate when calling one of the "big names" for work like this, thinking that it would be too expensive, but Roto has done better work for less each time I've used them.

Nicholas Duncan

I can't say enough about how professional and dependable our repairman Dustin was. Even though he didn't have the parts on his truck, he helped us come up with a solution to have water over night and returned promptly the next morning at 8am to repair our damaged water line. He then followed up with a phone call to advise me on future repairs that may be needed and how to cover back up the water line. I can't thank him enough, I know the last thing a plumber wants to do is crawl into a 3ft deep mud hole on a Monday morning to fix a pipe.

Lucille Entzminger

I had a plumbing emergency that flooded my upstairs and downstairs. Roto-Rooter responded immediately and sent out a tech who replaced a cartridge in my shower (costing $500.00 but was reduced to $400.00) and advised me that i needed to have a new pressure valve installed, which would cost over $900.00 or the problem would either keep occurring or would end up causing further problems. When the tech left my shower was still leaking so i called the manager whose name was Sam. He immediately sent out another tech who said he didn't feel comfortable installing a pressure valve because he was a fairly new tech and he had never installed that particular model so he called for a senior tech named Cory who came right away and within minutes installed a new pressure valve. During his service call i found out that he was also a U.S.military veteran. After replacing the pressure valve the shower was still leaking so Cory replaced the cartridge and the shower immediately stopped leaking. Cory advised me that the initial tech had either used a bad cartridge or that had somehow damaged it upon installation so I called the manager back and informed him of what had occurred and he told me that due to my inconvenience and the fact that the initial tech had either failed to properly diagnose the problem or failed to fix the problem , as a courtesy, i would not have to pay any more money. During the entire service call Cory was at all times professional, courteous, and his expertise was very impressive as well as comforting in such a traumatic experience. He even referred me to their water remediation team who came out within hours to give me and estimate on water damages. I highly recommend asking for Cory if you ever need to use Roto-Rooter. Thank you Cory for all that you do! You are a credit to the community as well as your country.

BreeAnne Clowdus

Without a doubt, the best home services company I have ever worked with and having an old farmhouse with constant issues that's saying A LOT! So professional, so prompt - can't say enough about the amazing technicians that helped us. Having your septic tank back up into your house is SUPER stressful and they were like super heroes - they swooped in and truly saved the day. So grateful for ya'll!

D'mytrek Brown

Tech corrected my plumbing issue however, he was way too impatient to give me a thorough explanation and answer my questions. The Tech specifically told me “we’re wasting time here.” Me, being the customer that is about to pay money for his services. Further, I tried explaining to the Tech that the City Water company has been doing work on the water line directly in front of my house for the past 8 months, and that we had to shut off the hot water heater valve when my pipe burst under my sink, and he raised his voice at me in agitation. I immediately stopped and corrected him. I very patiently said, “Sir, please do not get loud with me in my own house. This is my money, I worked hard to make it, I just want to know that it is being spent wisely, and that you have a complete understanding of the problem I called your company to come fix.” He collected himself and apologized. Now I’m sure Roto-Rooter didn’t train him to be impatient and talk to their customers in that manner. I felt disrespected in my own home. If it wasn’t for the fact that I was in an emergency situation, I would’ve asked him to leave and called a Roto Rooter competitor. I definitely know that had I been a customer in Buckhead or Alpharetta I would’ve gotten better service. So I’m satisfied with the work but deeply disappointed with the customer service given by the Tech.

Kathryn Butry

I hate leaving reviews but the guys were so great and responsive I feel bad Not leaving one. From the moment I called, RR was professional/responsive…someone was in contact right away to say they’d be there in 45 (which they were) on a Sunday of a holiday weekend. Chris the trainee knew the problem and fixed it within 5min. Literally. They only charged me a (very reasonable) trip charge. Highly recommend them!

M Strozier

Dominic was very courteous and professional. I felt like I was given a master class on plumbing but made easy to understand. If I knew Dominic could answer all my plumbing issues, it would be a Blessing. Thanks, Dominic! Roto Rooter has a gem in you!

Covington

Robert done a excellent job. He was very professional. He answered all my questions without hesitation. He provided some of the best customer service I have received in years from any other company.

Kristi Hyams

We had a technician, Kamal, come late on a Sunday Evening to fix a broken pipe. Roto Rooter did not charge a call-out fee and the technician was extremely professional, quick, and knowledgeable. He had the pipe fixed, cleaned up, and willing to help send someone out to assess any water damage within 1.5 hours. I HIGHLY recommend Roto-Rooter for any plumbing issue!

Wanda Thomas Wise

Garbage disposal stopped up. Roto Rooter is my go to company. Technician Sam very professional. Listen to my concerns and then went to work. It was Thanksgiving Eve and we had food everywhere. I had called 4 other plumbers and they were all booked up. Roto Rooter was available. Thank God.

Andrew Wright

While I paid a bit more than what I was expecting for a drainage service, Mike in the Atlanta area was excellent. He was honest, professional, and clearly knowledgeable about home drainage systems. I hope that all employees are as welcoming as he is.

Antwan Jones

I had the pleasure of working with Thang to coordinate water shutoff for contracted work being done at my residence. Thang was very thorough and professional identifying where additional cutoffs were in a historical, difficult to reach section of the property, while also doing the requested task. I wouldn’t hesitate to contact them again.

Ell C.

We have two small kids (5 & 3). of course, they have put stuff down the toilet. I bought one of those snake things and once retrieved a colored pencil. So when our toilet in the en suite wouldn't flush properly, I wasn't alarmed. However, after snaking it several times, plunging it like I am Mario, and trying some of the Green Gobblin stuff...I knew it was beyond my scope. I reluctantly called Roto Rooter. It's my first time. They came (charged no like house visit fee), examined my toilet, and explained my options. They fixed the problem and pulled a piece of plastic that is used to hold new candle wicks up.....WAs it cheap? NOpe, but I am glad I have a solution. I would definitely use Roto Rooter again. The two gentlemen Jace and WAyne!

Candra Porter Randolph

I had a leaking supply line that caused a small lake in my house. The initial response was quick and the mitigation person showed up before the plumber. However, the placement of fans to dry te water was not until 3 days after the leak and the tech kept changing the arrival time.

Tony Goforth

Ned, Bryan, and I can't remember the last guy name but they all were Really professional. They all explained everything they were doing and answered every question that I had. They relined the pipes to the street and took care of my drainage issue. Thanks guys for all the work you performed. I really appreciate everything. Oh and Bryan I hope I spelled your name right thanks again. Roto-Rooter done an awesome job and I would recommend them to anyone.

L Strong

Guys came in and fixed my pipes that burst. Did a great job fixing everything, reasonable price, and worked swiftly getting the job done. I'm very pleased with the work!

Lisa Price

Omg, Keon, Shaun and Alex are the most amazing professionals. They came our assessed the damage, walked us thru the process and made sure everything was the way it should be. Thank you sooooo much for having such amazing group of professionals on your team , now I feel like they on our team and we are not alone. Thank you and hats off to them for a job well done. #no other plumber needed for life.

Kate kurtz

So... holy cow. ABOVE AND BEYOND service. Dustin and JJ cared so much. JJ even helped me navigate the arduous process of filing a claim with the city. So friendly, so professional, and they clearly like people and want to be as helpful as possible. I cannot say enough good things. Honestly the best plumbing experience I've ever had (JJ I owe you one!), and I had major plumbing work that needed to be done. 5 stars all the way. They clearly hire amazing ppl at Roto-Rooter.

Trinette Imsand

Marc, JT, Einar and Brandon were amazing. Their customer service and attention to detail have been amazing. They minimized stress in a very stressful and what could’ve been an emotional situation. Thank you to all of them for easing the situation.

Stephanie Murati

Troy and Kamal were very knowledgeable and diligent in their work! Very respectful and responded to all my questions. Antonio and Jason Albers were very prompt, courteous, and professional as well.

Robert Wigger

Chris Evans was very professional and friendly. He communicated effectively throughout the multi hour job and als cleaned up afterwards. I would hire him/root rooter again.

Lisa Fearon

Suman and Elijah were friendly, professional, knowledgeable, worked efficiently and were easy to work with. .Understood my layman’s description and thought ahead to anticipate other problems I might be having (even if I didn’t know it yet) - but not “upselling”. What more could you want? (Except less expensive.) A+

Katherine Williams

Dustin came to fix our toilet and really went above and beyond. Was completely honest with how much it was going to be, and got the job done in no time. Would definitely recommend!

thedani Henry

Chad did a GREAT job and solved the problem fast! Even on New Year’s Eve!!! Only reason this isn’t 4-stars is the cost. Pretty pricey even tho the phone recording mentioned no price increases for holidays.

Mike Lundy

Unlike the other contractors I called, Roto Rooter showed up when they said they would, explained the services and costs that needed to be done, and completed the job in a timely fashion. Highly recommend!

Mrs. Sinn

I was appreciative that Roto-Rooter was extremely responsive to our initial call to come out on a weekend to fix a water main leak at our foundation. They come out the very Saturday we called for an assessment and had the repair completed on Sunday. The price was on the high side but we like the idea of a national company standing behind the work. The only reason I am giving three stars instead of four is that they made no attempt to cleanup after themselves. Also, I left a message at the office to let them know about it and received no call back. The quality of the work is the most important, and so far it seems to be good. However, we would expect the jobsite to look the same as it did upon their arrival. Side walk, street, basement floor and sink in our bathroom were a mess. Overall, employees were professional and nice people but the poor cleanup soured an otherwise positive experience.

Denard Porter

You know I had this thang where when ever someone came to my house to do any repairs in or on my home I would watch everything they do till work is finished. But I put my trust in this guy to do 100 percent right and not keep an eye on him while working. So when he was finished I was told after that he didn't have enough copper to put the water heater in about face position so I can see the control panel wish he had told me before he put it together ahead of time. Heres a pic tell me what you think but still did good to his best

Angela Fields

Shawn was awesome! He showed up on time, kept me posted on everything he was doing, and did a great job.

Olivia Blanchard

Hunter and Jeffrey were awesome with telling me what was to happen from start to finish. They help contact my insurance and took care of basically everything. I didn’t have to do much myself. They even came in everyday to check on my house’s progress. Friendly service too. Definitely holding on to their business cards.

Michael Entzminger

Roto rotor got the job done in a timely manor to fix A shower leak. . . I believe his name was Corey the technician that was sent to our house very professional

Brenda Roberts

The two technicians, Christian and Toni were the most professional and just basically "NICE" people. They took their time to explain the problem and what was being done to repair and any further repairs necessary. Toni is training under Christian, who is patient and extremely knowledgeable. He should be put in a position to train new technicians as he is a natural and very good teacher. Toni, is extremely polite and pays a great deal attention to detail, is and will be a great asset to Roto-Rooter or any company or profession she pursues.

Matthew Schultz

We had an emergency plumbing blockage that needed to be quickly addressed. We called Roto-Rooter and they sent Wayne and Chris (technician #1955) who effectively and thoroughly resolved everything. Not only were they professional, but they helpfully explained what they were doing and why they were doing it. Highly recommended!

Robb Williams

What started as a very stressful situation, turned into a pleasant one. I was assured by my roto-rooter rep that they would get everything fixed up for me and they have a strong working relationship with my insurance provider so he was able to speak on my behalf to my agent to ensure that they had a clear understanding of the issue I was having. I truly appreciated Joshua’s professionalism, courtesy, sympathy, and overall knowledge and experience in dealing with my issues. I would definitely recommend him and his roto-rooter team to anyone requiring their services! This has been an Awesome experience.

Mia Isom

Brian provided excellent customer service the whole time!!! He went way and beyond trying to solve the issue with my hot water heater. I would definitely recommend him to anyone who wants to have a true understanding of what is going on with their appliances. Thank you again Brian

Simply Straight Organzing Solutions

Jaden came to look at our sink and was able to thoroughly explain everything that needed to be done, he even gave us alternatives for the repair. He was patient, and kind. He let us know what steps he was taking to fix our faucet and we will definitely use him and Roto Rooter again.

J Hennessy

The technician arrived on time and gave me a quote on a new toilet installation after he assessed all the issues. He wasted no time getting all the parts and before I knew it I was looking at our new, updated bathroom. So pleased with his efficiency and professionalism. Highly recommend using Roto-Rooter for all plumbing issues.

Frank Bernard Butler

Technician Greg Ryfa was very knowledgeable, polite, patient and very professional. He did a great job from start to finish. Field Supervisor Joshua Rogers was also very helpful and professional with insurance claim procedures. The two water restoration team members were outstanding as well.

LaResha Roberts

My technician was very knowledgeable. I showed him where the issue seemed to be and he helped me figure out where a second leak resided which was really easy and I totally didn’t think about easy fix. Great guy.

Adrienne AC

Person was professional, explained what he was going to do, explained what the problem was and what would be required to fix it. Worked with my insurance to make sure they had the information needed to process my claim. Made sure disposal was working properly before payment and departure

Michael Swain

Elijah was our service technician yesterday and he did a fantastic job from start to finish. Elijah made several suggestions and recommendations before beginning the job of replacing our water heater and then fully explained the new unit and it's workings to me after completing the install. I would highly recommend Roto Rooter and especially Elijah.

Kristol Boston

I had a great experience with the representative- he was on time and very transparent about what needed to be done. He also worked very quickly in installing three new toilets for our family.

Cathy Stephens

Had another group come out and look at the leak and they said that it couldn't be fixed and that I needed a new faucet. The Root-Rooter technician came out and fixed it right away. Extremely happy.

Terry Faison

Cory was responsive, courteous, clean, professional and wasted no time on a Sunday afternoon to unclog our sewer line. I can't say enough to recommend him to anyone with a sewer issue.

Cindy Roberts

Was able to get service quickly. Both the rep on the phone and the technician were kind, friendly, professional and knowledgable of my needs. Will definitely use again.

Mary Kathleen Clabby

Asm was very conscientious in showing me exactly what steps he would take to determine the issue, and upfront about what the potential costs would be depending on the outcome of the diagnosis. He then completed the repair in a timely and professional manner.

Shirley Spencer

Mr. Cory RothBarth was very nice and proffessional and cleaned up afterwards. Not a bad price either. Will use this service if I have any more problems with the plumbing in my house. Thank you so much

Dolores Staples

The Restoration Field Supervisor, Keon Harper, Service Tech. Andre Greene, Restoration Tech. James Amerson, and Camera Technician Sarah Bland did a great job working to fix the plumbing pipe repair in my home. Each were professional, knowledgeable, and concerned about the problem. Praise is not enough for these well trained Supervisors and Technicians, they are second to none, and an asset to the ROTO-ROOTER CO.

Vivian Brown

Technicians were very polite and friendly. They arrived on time and was helped me relax about the situation I had going on. They told me up front what could be my issue and went thru explaining the various options I could have. While investigating the issue he explaining what was happening. Provide options for me to decide which one fits my budget. Excellent Service Technician- Robert Haire 8404

Nina Brathwaite ,

The toilet was replaced. Within two hours, Roto-Rooter assessed, priced, purchased, installed and cleaned up. Great job!

Shaketa Martin

Technician came and assessed the issue, gave us the total (which was a very fair price), did his job, cleaned up and was very professional. I would totally use their services again.

jenny byrd

Narcis came out within 2 hours of my c all and found a leak 2 other companies didn’t it find. Turned out the hot water tank valve. Very nice guy and explained exactly the leak and showed me. Thank u so much!

Melissa Hoek

The team was great with timeliness, they were professional and got the job done. Marques was truly the best, very knowledgeable and explained the process to us and was able to answer all the questions we had. I believe the gentleman he was working with was in training and he is lucky to have such a knowledgeable trainer.

Gail Guzowski

All employees involved in my sewer leak took the time to make me feel comfortable. I was shocked and upset. They helped so very much.

Joy “YINGYANG” Howze

Plumbing issues with my toilets/shower. The technician Troy was very versed & professional. He did some troubleshooting, executed the solution & just like that my latrines are back in business.

Kira Wright

Narcus worked on getting my sewer drain pipe clean for almost 4 hours! Even crawled under the house! He was so patient, and determined to do the job right!!

venetia coleman

I absolutely love Christian! He was very polite, courteous , very knowledgeable & his work was SUPERB! He is simply THE BEST!

Walter Lamar Brown

Zostadin was great. He showed me the problem and how he would resolve it. He stayed with it until finished. Very refreshing. Great Job.

Ricky Kaufman

A+++++. Came in on a Sunday night and helped during an emergent situation. Was there the next morning as well. Could not be happier with service and highly recommend to anyone with plumbing needs

PRINCESS SHARIF

I was excited to give my review, however my hot water is out again..... My technician was Kool, but I had to shell out over $300 for three days of hot water....😔 …

Rob Crews

Marin was great and got the job done in no time. All other plumbers were days out..they came in 3-4 hours.

Ava King

Tyrone came in very professional and knowledgeable. Have a lot of insight on how the process is going to go. He got everything in motion quite quickly.

Omar Sharif

De’Vonta represented Roto-Rooter very well, he was quick and helpful to get our plumbing issues resolved. Will call again if we have issues in the future.

David Barlow

Damian could not have been more friendly and professional. He quickly diagnosed the problem, described it to me, and gave me an estimate. He worked very quickly without much disturbance to my home. He quickly accessed the parts needed and installed them without issue. He left my home clean and in good order. We discussed some additional work I might have done and he provided the information I needed to get the process started. When the time comes I'd be very comfortable having him do the work.

Daniel Berthold

Expensive Service. I know skilled craftsman cost in excess to $100 an hour but I was not expecting $500 to snake a drain. My tech was kind, courteous and efficient. He was here about 45 minutes. I needed the work done so I cheerfully paid it. I will definitely shop around for another company and if they are $500+ an hour....what can you do?

Ramit Sharma

Had our sum pump replaced and after leaving pump is on non stop and made loud noise I called in about in the first place. Not happy with the service but I did make a call back so let’s see what the outcome is after spending $1500.00 … update the issue has been fixed properly that same evening upon call back and a new technician ( Saw)who was amazing! It did however throw a wrench into our plans for the evening but customer service did provide us a refund for the inconvenience and took care of the issue.

Michael Stukes

(Not 100% sure this is the right Roto office). I called because I had a backup into the house. Troy came in within a couple hours and cleared us right up, and then Zachary gave us a free camera inspection of our plumbing lines. Both technicians were quick, extremely nice, and did a great job. I could not recommend more highly!

Vince Hetterly

Our service technician was very friendly and knowledgeable when he was called to help with a backed up septic line (yuck). He used safe distancing and wore a mask during the entire visit. We discussed preventive measures that could be taken and when he was finished he cleaned up behind himself, advised us how to disinfect using household items and most importantly before he left he double checked all of the sinks, toilet and the shower drain to sure that we were satisfied with the speed of the drain and if there was anything else we needed. He also pointed out that there was a pretty significant crack starting on the toilet tank and if we wanted him to remedy. Very cool. Thank you.

Ehsan Ravi

After reading good reviews I decided to go with this company, they showed up fast on Memorial day weekend, our service technician was “Al” it didn’t take him much time to find the leak. And he replaced the water pipe quickly. Definitely recommend Roto Rooter

Evan Lawrence

Emmanuel was outstanding across the board. He could not have been more efficient with his work! He was fantastic in patiently showing me what was wrong with my toilet and how to make sure I never let those things happen again. If anyone ever runs into toilet trouble, I promise you cannot go wrong with Emmanuel from Roto-Rooter!

Jim Bee

Had a water leak and scheduled an on-line appointment. The technician arrived within about 45 minutes. He immediately diagnosed the problem and provided a cost to resolve the problem. We are pleased with the quick service and the professionalism. Would certainly recommend to others!

Prasun Chakraborty

Al was great. He detected the leakage promptly and helped fix the leakage by replacing the drainage. Thanks.

B B

Rosen and his trainee (my apologies for not getting his name) were so detailed with the garbage disposal installation and the basket strainer & tail piece installation. The replacement also fixed an issue I’d been having with my dishwasher. I’m a very happy customer. Thanks!

Naomi Binenfeld

We were experiencing a sewage backup on a Sunday when no other plumber would come. Edward arrived on time, got to work immediately, and explained what he was about to do. He was friendly and professional. He corrected the problem, explained the restoration process to us, and detailed what the company would do remove all contaminated materials. In addition, Edward was very helpful in offering suggestions to prevent reoccurrences of the problem. His professionalism was clear from the way he cleaned up when the job was completed. We will certainly ask for Edward in the future.

Mary Hill

You hear a lot of bad and frightening stuff about plumbers, but my technician, Keith, bucked all those terrible rumors -- he's just another hard-working guy who wants to be pleasant and give good-value for his work -- do a good and honest job.

Gene A. Lary Sr.

Kemar did a fantastic job! He was very professional and had to snake the main line. Kemar is what makes Roto-Rooter a company we will use again if we need our pipes cleaned! Thank you Kemar and Roto-Rooter for a excellent service.

Jeff

I think this company specializes in water damage and other serious plumbing issues and probably do a great job. I had a very basic plumbing need: Replace a wax seal at the base of the toilet. Standard price is as low as $150 in our area. Roto- Rooter? $420. About a 30 minute job. They did a good job, but are overpriced for basic plumbing. I was able to get a $75 coupon which still put this job $200 too high. Hopefully the owners can view this and not over charge. Anyone can check a normal price for this service. Not acceptable. Check price before they arrive!!!!

Francisco Guerrero

Roto-Rooter was attentive from the moment I called and was able to come out the same morning. The technician, Kostadin, who is a Master Plumber that a came to my house, provided excellent service, was friendly, and answered any and all of my questions. Would highly recommend and not hesitate to call again.

Emma Paris

We had an urgent need for a plumber to come and fix a clog in the kitchen sink pipes that was causing no water to pass through the drain/disposal. I scheduled the appointment at 6 in the morning and they came later that afternoon and fixed the problem. Maybe a little more expensive than a local company, but worth it for the same day service.

Shuwanna

Greg was the plumber who came out to service my leak issue. He was very knowledgeable of his job. I had a leak in my living room ceiling. I told Greg that I thought the leak was coming from my washer but after he checked, we found out it was not. Afterwards, Greg checked all possible areas upstairs that the leak could have come from but to no avail. Greg then went down stairs to check the spot of the leak. After cutting open the ceiling, in no time, he found the pin hole in the pipe. I could tell he had being doing this for a while. Greg took his time to complete the job. He is a very friendly and sociable guy. It is always great to have a person come into your home and do what they were called out to do. Thanks Greg, I will definitely call on you for all my plumbing services!

Dean Quinto

I called Roto Rooter on Saturday for an old 13 yr old water heater that started to leak bad. I had guests coming into town and with no ability to take any showers Roto Rooter was able to come by the same day a few hours later and was able to replace and install a new water heater by 10pm. We were very pleased. It's sad on how much we rely on water. The water heater was leaking so bad that we had to shut off water from the street so we couldn't even use the bathroom let alone wash our hands. Thanks Roto Rooter!

Brian

They came to replace our water pressure reducing valve (PRV). Service was good, on time, and at an OK price. Honestly I didn't get other estimates because I needed the work to be done, but I felt that the rates were fair. These are licensed plumbers people, the work's not cheap! I would call them again.

K Williams

The technician was very professional and friendly. He explained everything that needed to be done to replace our sump pump and completed the job in a timely fashion. I highly recommend this company and would use them again.

Ricardo Stewart69

The technician Edward was very courteous and friendly and fixed the issue I was having with my plumbing. The price was too high for the work that was done. Also, I never received the $75 rebate that is listed on the website. I look forward to receiving the rebate otherwise the service was good.

Laurie Hawkins

Roto-Rooter did an excellent job installing our non-standard kitchen faucet. Google reviews of the faucet said that it was difficult to install, but Elijah was able to install it without difficulty. He did mention that it was not your typical faucet and took a little more time than most. But he got the job done in a timely manner. He is very good at what he does. We've used Roto-Rooter for other plumbing needs (our dishwasher leaked a few years back), and have always been more than satisfied with their professionalism and expertise. We will always turn to Roto-Rooter for our plumbing needs. Why look for another company when you've already found the best?

Davetta Barlow

Dustin came out to our house. He was on time and very professional. He kept us informed throughout the repair and even provided suggestions on purchasing new toilets.

VBVALBRO

Michael & Carlton as a team, have a strong work ethic. The assignment was completed in a decent & timely manner. They were professional, efficient, considerate of my home, and when they were finished, they left the work areas "Very Clean"!! Very Pleasant & AWESOME team... Valena Brown Thank You Guys

Angela Claybrooks (Lessons From My Father)

I use Roto Router not for the price because they are not cheap by any means but they also come when you call them. I call other companies and they want to wait 2-3 days and then charge you a fee for an estimate or travel. Or they dont work on the weekends or some other foolishness.I think these other people dont understand when your toilet floods it doesnt do it M-F 9-5. Their techs are polite and well prepared. Now if they were just cheap or free it would be perfect

Joe Reach

Henry took his time to do a great job. I do feel the price was extremely high and Henry attempted to explain how to use my tub when I have used it for 10 years.

Najjiyya Shabazz

Thanks David. Very knowledgeable and great price for replacing our sewage ejector pump in the basement. Pointed out that it was not a sump pump. Highly recommend Roto- rooter and saved us a great deal of $.

Annie Thomas

Technician was very professional and courteous. He ensured that everything was working properly before leaving the site. I truly appreciated the professionalism.

B WB

Pros-Ease of Scheduling, Knowledgeable/Courteous Techs, Prompt, & Efficient Cons-Deposit for repairs required, Costs slightly above Nat'l Avg. There were many things that I liked about the company. First, they are super responsive when you call and express a need. They understand that plumbing is an essential need, so they are on it! They have enough staff so they can be flexible with scheduling. This worked out great as it allowed us to only have to make slight adjustments to work schedules. We didn't have to take time off. Second, Nathan (the tech who handled our initial consultation) seemed extremely knowledgeable. I can only say "seemed" because I'm a Googleologist and only know plumbing from those terms. However, he was able to break the information down into laymen's terms. Scheduling the repair was also pain-free. Again, they have amazing flexibility that allow you to go on with life while the repair is being done. They were extremely professional & pros. They had everything identified and marked and was ready to go an entire day prior to the repairs. So, extremely efficient & respectful of your time & money. They began & ended within the timelines they established. So you can rely on that. They were very courteous & took strides to protect my yard (investment). I did not like having to make a deposit before repairs could begin. As a consumer, it's a big red flag per every consumer advocacy org. We almost went with another company due to this. Also, according to Angie's List their price was slightly above the national norm. The flexibility in scheduling eased my concern about this. I didn't mind paying a bit more for convenience.

Christian Brunkow

The technician have done an excellent job and solved the problem gracefully. Still the service and the parts were crazy expensive…. If I contact the company again will be only for a real emergency situation.

Robert Willis

The technician was GREAT, professional and made my day took a lot of stress off on me This individual should be cloned for your business. Thank you Henry

arelious watkins

Mr. Cory 9603 is a great person!!! He provided excellent service and has a wonderful personality.

Charlie Michael

Our experience was positive from beginning to end. We paid a pretty penny, but that’s probably on us for not getting other estîmates.

Tyla McClain

David came and did a great job estimating the cost of repair. He explained every step and was wrote up his diagnosis extremely thoroughly!

Bryan Simmons

Turns out my regular plumbers don’t offer emergency service on a Sat evening, but thankfully Roto Rooter does! Even though the Tech couldn’t come until 12:30am, he did complete the service call - to clear a blocked sewer pipe which backed up into a bathroom, overflowing the toilet and leaking through to part of the garage below. UGH! Not catastrophic, but significant enough damage to require gutting the bathroom, hardwood floor removal and sheet rock in the garage - plus mitigation treatment, etc. The Roto team was outstanding in all aspects of helping me deal with this minor disaster. Highly recommended! 👍

JOHN HENDERSON

I was very pleased with the services I received from Roto-Rooter, service was beyond expectation. The representative receiving the call was very professional and responsive. The technician was on time, gave me an honest evaluation and my options, the technician was also people friendly and performed an excellent job in a timely manner. I highly rate Roto-Rooter as a class "A" company with high recommendations.

Lee Foxworth

Andre, worked thru my problems and let me check the flow when complete. Nice guy, professional and most important competent.

DrSheirra Marci

Mr. Wayne was very knowledgeable, professional, helpful, patient, and friendly. He was informative and provided options. He was very upfront and detailed about the services I needed. He quickly and efficiently resolved my problem. Roto rooter never disappoints. I am pleased and extremely satisfied with my services. I would highly recommend! Thank you very much Mr. Wayne. I appreciate all your help.

Matthew Rose

The plumber was very polite and definitely diagnosed an issue with our toilet being the main source of the leak - which I'm sure was part of the problem. However, he did not do any investigation to find out if there was something else. I spent $800+ and still have a leak and now have to have another appointment to fix whatever isn't fixed. UPDATED: The plumber came back out even though it was late in the day and he found the leak and repaired it with minimal damage to drywall, etc. He's a good man. Thank you, Andre.

Bill Craven

Narcis and Emanuel have been to my house now twice and I am so happy with their high quality work. My shower is so much hotter and the water pressure is amazing! I can’t believe the difference a new water heater makes. Narcis and Emmanuel are pleasant, courteous, and highly skilled. I am so pleased I was given the opportunity to work with them again. Thanks guys!!

Hannah Maher

We had a malfunctioning valve on our water heater and had another company come out and couldn’t figure out the problem. They told us they couldn’t come back for 3 days. I called roto rooter and they had someone out within an hour. He fixed the problem within 30 minutes and matched the other companies price.

Katie Blackburn

We had company staying with us for the holiday when the sewer backed up into the house. Talk about disgusting and embarrassing!! I called Roto-Rooter and they were at the house in 2 hours. Angel was extremely professional and knowledgeable. He kept us updated every step of the way. He had the blockage removed and the mess cleaned up in no time. I definitely recommend this company.

twila bullock

Wayne was professional and knowledgeable. He took care of the problem with my clogged toilet. He was very pleasant and I really appreciate his help in such a timely matter.

Susan Hobby

SUPERIOR service!!!! With a broken water heater & flooded basement we were expecting a nightmare! But, Roto Rooter sent the manager, Jamie , out immediately! He was efficient, kind, and extremely professional! He was reassuring, handled the insurance claim, and set up all the work that was required. I was reassured and very pleased with their work! I highly recommend them!

Christopher Smith

Raphael was very professional and knowledgeable. He was honest about the problem and replaced our pressure reducing valve quickly. He was willing to work with us on this issue and a couple others.

mevik I

The professional was on time and very informative. Took his time to explain the problem. Even though he was unable to unclog the pipes (not his fault) he was quick to point out our next option. Our access pipe was unaccessible for his machine in our crawl space. Needed septic out here which fixed the problem. He didn’t guess or give us a run around. He was honest and that means a lot in every profession!

Andy Berlo

Brian was awesome! Very friendly and knowledgeable. Removed bad water heater and installed new one in just a couple of hours. Extremely pleased with his work!

Jean Van

Mazen, my tech was very professional, suggested improvement that was really needed for a 20 year old toilet replacement and it's issues. He was patient with me explaining everything without being pushy. He was knowledgeable and worked with amazing speed. Very neat work and cleaned up the work mess.

Eric Chalko

Our residence suddenly had an issue with septic spilling out into our newly-finished basement. Fearing the worst, I reached out to Roto Rooter and they were able to send out a technician within an hour. Khali was AMAZING - he was able to quickly identify the problem (an incorrect pump was installed and needed to be replaced) and fix it within a few hours, showing and explaining the problem and his solution very clearly. He was even open to answering additional questions we had about our plumbing system, like where our outside hose shutoffs were and some concerns we had about the toilet/shower install from the renovation. I never once felt like he was annoyed or frustrated throughout the process - he had a great demeanor and customer interaction skills. In addition, the clean-up crew was able to come out the same day as well, removing all of the waste and getting our basement set up with fans, air purifiers, and dehumidifiers. They were fast, efficient, and were always available for any questions we had. Within 2 hours I could no longer smell any septic odors. Our day started with a nightmare whirlwind of stress and panic, but the team was ON IT and by the evening I had peace of mind. Thank you very much to the Roto Rooter team!!!

Victoria Thomas

Troy was great! He fixed everything is a timely manner, and he was a pleasure to work with!

Deana Gaines

Saw was beyond excellent! Right on time, respectful, and took hygiene precautions. He made our worries go away. We couldnt ask for a better service.

Deborah Isbell

VERY impressed with Stefan’s professionalism and proficiency. Replaced a “difficult to fix” pipe and angle stop so quickly, using his 20 plus years of experience, AND special tools for the job. Roto Rooter’s schedule was tight, but they made sure I had service that day and kept me informed of the time my technician would arrive. Stefan also helped out with a discount, and information on speaking with water department about submitting my repair bill for a potential reimbursement for some of the extra water used due to the leak from the pipe.

eric k

Russell was awesome. He was timely , informative and competent. I will ask for him again

1SunniBee

The hose on our master bathroom toilet came loose today and flooded our master bathroom. The water ran from our top floor all the way down to the garage. It definitely was a nightmare to process. However, we made one call to Roto-Rooter for emergency service, and our day started to get better from there. We received an ETA window of between 3pm and 7pm. Shortly after 3 the Field Supervisor, Einar Soto, arrived. He was very pleasant, professional, and efficient. Within 5 minutes he was able to identify the cause of the problem, the repair solution. He recommended we contact our home owner's insurance to see if they would cover the damage, and immediately began to document the damage to our property. He shared with us everywhere the water had traveled so we were aware of the extent of the damage. Shortly thereafter the Service Technician, Richard Awatey, arrived. Richard promptly repaired the hose, showed us where the piece had broken, and was on his way. We couldn't have asked for a more professional service providers. You have won our business long term. Please extend our kudos to whomever these 2 individuals report to, because the level of expertise and service they provided was phenomenal! Thank you!

Stephanie Robbins

We had some water damage due it plumbing issues, and Roto-Rooter was prompt and responsive. The young man who worked on my unit was extremely thorough and in good spirit which put us in a calm and collected mood as well. It is not what I had planned for my Saturday night but I truly believe no one would have gotten the job done as quickly and accurately as he did. He explained everything to me step by step in a way Id understand and I appreciate him taking the time to do that. I’d leave more than 5 stars if I could.

Verlando Glover

Jeff was very professional and kept me updated on everything that went along with the process. Most definitely recommend

Angie Johnson

David was very professional and efficient at diagnosing and fixing our plumbing problems. I will continue to use your services and recommend you to my family and friends. Sincerely yours Angie Johnson

Didem Bingöl Cohen

Joe did a great job fixing/repairing our plumbing issue. Getting a dishwasher revealed problems with some of the connections and some leaks. Joe came right after we called Roto-Rooter and fixed the problem the same night we called. My husband I are both very happy with his work. Highly recommended.

Bill Lillard

Due to deterioration of my pluming under my foundation, I needed my entire house re-plumbed through my attic. I am glad I chose Roto-Rooter. The company responded the same day and provided an estimate. I could have spent less with a few other companies, but I am glad I let them preform the work. The crew was very experienced and completed the job in 2 days. The quality of their work and the quality of the plumbing hardware was evident. The did not take any shortcuts on quality and did an excellent job. My sincere thanks the the 2 professionals that completed the work. I would recommend this company for any of you plumbing needs.

Shauntel Nunley

I recently moved into a old rental house where the plumbing has been suspect from day one. So of course a day after Thanksgiving the basement toilet began to overflow with sewage while my children were taking showers. Part of the basement area was covered with nasty toilet water. My husband tried calling the rental agency to no avail. I guess emergency plumbing issues don’t get handled over the weekend/holidays. But that is a separate review in the making. Instead of waiting until Monday I decided to call Roto-Rooter. The service was great from the beginning to the end. Our technician (Cody Sorel) was friendly, a great listener, knowledgeable, observant, and professional. He not only took care of our problem he restored my slightly battered holiday spirit. A little note on his observance-Cody noticed that my 3 kids collect Pokémon cards. Before he began work he gave them each a card! They were super excited and I really appreciate his thoughtfulness. I hope that Roto-Rooter takes good care of him the way he cared for us. ⭐️⭐️⭐️⭐️⭐️

christina williams

Stephan was great but if you get kevin please do not let him in. He will not do the job correctly in fact this is how we met Stephan . They sent him back out to do the job! He was knowledge and professional!!

Marcel Lewis

I had a complicated whole house water filter install and after calling around to many competitors, Roto-Rooter gave me a next day appointment with a knowledgeable plumber. He made several trips to ensure job was done accurately and provided all necessary materials. Good service these days is very rare but I'm a happy new and future client.

ShirleySP

Ray and Charles were excellent. They were happy to explain to me what they were doing and their findings. They were friendly, knowledgeable and professional. They respected my property and provided answers to my questions as it was related to resolving my plumbing issue. I also had the pleasure of meeting Phillip, the Suprv., he too was friendly, professional and he gave suggestions to avoid future plumbing issues.

Deborah Dove Livingston

David came right away and took care of the repair. I was so worried with it being Friday that I'd have to wait or pay more for same day service but I couldn't wait. David did a great job, stopped and repaired the leak and I was very happy with the service he provided.

Dee Phillips

At first I was going to give 1 star because my appt was scheduled between 10 and 12am and no one arrived until 6 pm . Luckily I understand the resource shortage that’s happening in several industries nationwide so it was not a big deal and the plumber Keenan was exceptionally thorough, professional and kind! He apologized for the massive delay and went above and beyond to access the cause of the issue and informed of the process in detail! At the end of the day- I was more than happy with the experience and service they provided.

Eric Morton

The service was fast and the tech was knowable about what he was doing. However the pricing was not clear. I asked about this from the call center if they had a military discount and they assured me that the service tech would apply that upon arriving. I told the tech upfront that I was a veteran and he said that he would apply it. After that I was given a quote of $550 and after I got the service the price was the same. So I asked the tech where was the discount and he showed me where the camera inspection was not charged and my service was still $550. Overall the service was great but the pricing needs to be clear. Not Sure if I would recommend unless the pricing is clear up front.

Simple Sid

Wonderful service. Technician was very knowledgable, patient and did a thorough job. Thank you.

Erin Aldrich

Great experience with Ryan last Saturday, he was professional and friendly. We had a leaky water heater and he was able to replace it and get us back up and running within a couple hours. Thanks, Ryan!

Martin Lewis

Angel did a phenomenal job. He did a fantastic and represented Roto Rooter with his professional work. He was very detailed in all that he did. His customer awareness was outstanding, he asked questions and was concerned about correcting my plumbing issues. He is the very best representative from your company l have dealt with. I will always request Angel to fix any plumbing needs at my house. And, l certainly will recommend him to any friend or family that need plumbing service. Thanks for employing someone like Angel to represent your company.

Melinda Dooley

Vince was extremely personable, knowledgeable and professional. Upon arrival, he was prepared with shoe covers and a face mask. He spoke to me and my husband in terms we understood and clearly diagnosed the issue as well as shared preventative measures. I will be specifically requesting Vince should we need to call Roto-Rooter in the future!

Michelle Bohannon

Troy was great, explained everything to me and very professional. He explained where my leak was coming from and gave me options how how the leak can be fixed. I appreciate the knowledge and the swift repair of my leak. Great job Troy

Myra Stewart

Emmanuel did an excellent job correct the plumbing issue at our clubhouse. People have a disregard for plumbers. Pampers, hand towels and toys never below in a community toilet. Thank you Emmanuel for your services.

bobby haggins

They xame replace a toilet flange. I've had this repair done twice in Mty other home due to faulty installation and never was I charged as much as roto rooter. 4× the national average is what they charged me and I have more work done with the other two toilets. I will never use them again.

Tanesha Boldin

Amazing same-day response time to have a plumber come out and fix my plumbing issue within 3hrs of my initial call after waiting over a week for a horrible plumber to not come out that was chosen by Choice Warranty.

Morgan Lester

Angel came out to inspect the plumbing issues we were having after the toilet overflowed and the tub backed up. He was super professional and kind. He was also happy to answer some of the questions I had throughout the process; as a new homeowner, it was nice to get some reassurance. Angel made sure everything was in working order when he left and cleaned up the mess from the back up. Additionally, RotoRooter was easy to work with—they were very quick in getting this appointment scheduled the day before and called me prior to the visit to let me know when to expect the technician. I would definitely recommend this company and Angel for any plumbing issues you’re having.

Kay Collins

They responded promptly and efficiently. Everyone was very courteous and respectful. This was a major problem, and there was a plan in place to take care of it the next day.

Kendra “Fun and Travel” Snorton

I called and they were here within the hour. The technician was knowledgeable, polite and professional.

Susan Watts

We received prompt, professional and caring service. They were very helpful in getting our insurance claim started and filed. The person most instrumental in getting the job done was Brian Smith. He came by to survey the damage the same night I called in, when Roto-Rooter had told me they were fully booked with no personnel available until the following day. He was very helpful and explained everything that took place.

K Davis

The tech, Emir, is very skillful and did an awesome job explaining the issue. He performed beyond the call of duty by ensuring all of my questions were answered. I appreciate him pointing out other possible plumbing concerns that I need to keep my eye on. His exceptional customer service gained the company a new customer. I now have a new trustworthy plumber!

Bridget Fall

Great service provided by Joshua and Emmanuel. They were on time and performed services in adequate timing. Great service

Steven Braden

Prompt service. Brian went well beyond his duties to complete my service in one visit!

Christopher Long

Joe was our Tech. He did an outstanding job. He showed up and diagnosed the problem quickly. He had it fixed in no time. The charge was not that much and was almost exactly what he quoted. We will definitely use this company again in the future. Very happy with their service.

Aldrin Torres

the technician did a great job in installing a new heater, and PRV; although with the tight space, he managed and creatively figure out how to install it; I may consider to have all the most common materials ready in van instead of spending 3 hours buying part at retail commercial Home supplies. the labor is too expensive and higher than the parts;

Octavio Perez

While our job is still in progress I must say that every employee and contractor working throughout this project has been absolutely fantastic. The emphaty, professionalism, and moral support displayed by all involved in this most stressful moment has been exactly what anyone going through such an experience could wish for. Thank you so much!

Naomi Salad

Kamal was kind, professional and very knowledgeable. He thoroughly explained the kitchen faucet issue and the options for solving the problem. Everything is fixed now and I would use Roto-Rooter again based on my experience. Thank you, Kamal!

Myz Fox

Pro: They are courteous and prompt. Con: The technician kept changing the price after we eventually found the outside drain. He tapped the drain a few times and the toilets flushed without running over. I paid for the technician to unclog my drains as soon as he left everything started backing up again.

Gloria Holmes

Excellent service was very pleased with the quality of the service provided by your associate Damion, he was professional, kind with the utmost courtesy. Damion made me feel very comfortable with his presence even showed me what he was doing every step of the way.... I would recommend your company to all my friends and family, job well done!

Eunice Trammell

Jamie and Joseph were extremely professional, thorough, and very helpful. They went above and beyond to find the leak, cleaned up after and we are very happy with our service. I will recommend them anytime!!

Axl David (DoctorDrPepper)

Corey was very nice and had the materials and even was willing to charge a fair price no complaints

Charlotte Cloud

Stephan was awesome...he repaired my leaking main sewer line in a matter of 20 mins or less. Everything about my service was excellent. Had a positive attitude despite him having to do my repair service on Christmas Day. Thank you Stephan!

Anahis Thornton

Basil was my technician and the service was A++, he was quick to find the problem and resolved it in a timely manner and at a fair price. I had a quote from a local plumber and he was charging more for using less quality parts. My problem was fixed and I'm very happy to have called them, they answered and came the very same day. I would recommend them 100%.

Keith Lovely Jr

The roto rooter team was prompt and thorough! I will definitely call on them again if needed.

Shayna Fernandes

Update: Roto Rooter reached out to me and followed up on this review. I am very impressed with their customer service. While most companies wouldn't take the time, they asked me information, were empathetic and offered some solutions. I feel as a company they valued me as a customer and wanted to correct this situation to keep me as a customer. Very few companies go the extra step any more and it is much appreciated by this customer. I will most definitely use them again. I have been told by the water department that I must have a water leak since my bill quadrupled the past two months. Ive had leaks before and it’s very obvious when the main line running into my house breaks - water pours everywhere. So I was quite surprised to not see the extra 30k gallons of water they say I’ve been using anywhere. I called Roto Rooter and they came quickly, which is the ONLY reason for 3 stars, but only offered a quick “visual inspection” before telling me I need to tear my yard up because he couldn’t see the leak. I’m now waiting on an infrared leak detection from another company because tearing up my yard to hopefully find a leak sounds a little excessive when I’ve had no issues visually seeing leaks before.

Tahshauna Williams

Highly recommend. They were timely, extremely professional and knowledgeable. Moved as a team and sent a representative to check on the water damage etc and started process to fix. Would definitely use them again, though let’s hope I don’t need to

Jeff Henness

Alex was great. Quickly confirmed water under kitchen sink due the original stop valves leaking. He had all the parts in his van, quickly jumped in and knocked it out. Very friendly and educational - spent a few extra min teaching me about some differences in plumbing here compared to CA (just moved here a few weeks ago). Definitely recommend Alex again!

Brittany miller

My plumbing technician Stefan was able to quickly locate the source of my leak and repair it without causing too much more damage to my home. He was very professional and kind, he knows his job well. Adam the Field supervisor was also very knowledgeable about my situation. He helped me with my insurance claim and explained all the details of how everything will go moving forward. Jeremy with water restoration was professional and answered all of my questions. My overall experience with Roto-Rooter has been great. You would definitely want to use them for any plumbing and water issues. Thank you for your service.

Elysyka Beals

My service advisor Keenan was very professional, timely and efficient. He located the source of the leak and repaired while being responsive to my questions. I would highly recommend Roto-Rooter Atlanta and ask for Keenan.

Jesse Waggoner

The team was very fast and responsive. They were able to come out the same morning that I called and fix two leaking pipes in our basement. I would definitely work with them again in the future.

Brenda Clements

HMO Thang was professional, thorough, and quick. He did a thorough check of the plumbing to determine what was causing the slow drainage. He even found a leak in our toilet. He did a great job.

Dawn Harrison

We had a plumbing emergency on a Sunday and RotoRooter was at our house within 3 hours to fix it. Service was great! Travis from their remediation service came out right after at almost 11 pm ON A SUNDAY to get us started on getting it cleaned up. Great service, we recommend them.

Catina Burrell

A previous plumber told us we needed a new sewer ejector pump, which we had just replaced last year. I sought a second opinion from Roter Rooter and they pump only needed to be cleaned. I appreciate De'Vonta's honesty!

Kennedy King

I had a plumber come out to look at my garbage disposal. It was not working and water was not draining on that side of the sink. The plumber was nice and knowledgeable and was able to determine the garbage disposal is in working condition, however, the power switch does not work. He suggested using a extension cord to use it. He also helped by unclogging the sink. While I am happy with the plumber who assisted, I believe $395 dollars for this service is absurd considering it took less than an hour. If you have a clogged sink, I would suggest you call a local plumber. UPDATE: The manager called to rectify the situation by providing a partial refund and providing information regarding their pricing. Will be a repeat customer in the future!

Ty Freeman

Adam was the most professional, honest and attentive service Supervisor I have worked with in a long time. His knowledge and ability to cut to the chase, while giving options was superb. I will definitely use Roto-Rooter again because of the level of professionalism and genuine service received from Adam today. It started out a day from hell that got worse by the hour, but it's now under control and a plan is in action. Thanks Adam for your service & assistance today.

JoAnn Pressley

I had a 9 to 1pm appointment they arrived about 5:45pm. I had it in my mind not to use them ever again but needed the repair done. I see a young man name Richard at my door and the 1st thing I think is oh boy they are late and now they are sending me someone to young. I found out he was only 23 but WOW!!!! he took such good care of me as a customer and I can be a hand full. I made it his issue Roto-Rooter was late getting someone to me. I pressed him about the quote and this young man continued to smile and provide the service someone like myself expects. I manage a hotel for a living for over 25 years in hospitality and we are very short of staff in the middle of a pandemic and I would hire Richard today! Thanks for the service recovery Richard!

Numerogaijin Gaijin

Richard was very helpful. He came into the house and took a look at the toilet and was able to diagnose the issue. Even though we had to end up installing a new toilet, I was glad that he went over and beyond to ensure we received everything we needed and then some. He oversatisfied our expectations! And because of him, if we ever need help again, we will reach out to Roto-Rooter again. Thanks Richard.

Brandi Burkett Barlow

I had a GREAT experience ! Our service tech was professional and actually knew what he was talking about. Pricing was transparent, with no "hidden fees." He replaced 2 water heaters for us. VERY pleased.

Jim Murphy

Leaky toilet. Replaced necessary parts. Advised on a couple things to watch out for. Joe was great. He had a guy riding with who was great also. I just don’t remember his name.

Shannon Glavan

Fast and accurate service! Same day appointments! I called 20 other plumbers and could not get an appointment for weeks on out. They were there on time! They were there when we needed them. Thank you roto-rooter!

Lisi Berger

Asm is our hero! He came out on Christmas Day to fix a clogged toilet that ruined our morning! He was professional, addressed my husband’s questions, cleaned up and left our space better than when he first saw it. We highly recommend Asm and this terrific plumbing company!!

Bethany Topham

Michael and his team (Brandon and Sam) were great! They calmly explained every step and minimized the intrusive demolition to get the vents for drying set up. During a very stressful water damage situation they were professional and gave me peace of mind that clean up was possible.

Kathy Schley

Travis responded to call immediately. He assessed the damage and instructed from A - Z, next steps and the complete process. Very professional. Helps alleviate the stress to understand and have an effective plan.

Janet2 Fenn

The dispatch person was helpful, listened and included all of the issues so that when Metodi came to our rescue even earlier than they thought he would arrive, he was professional and efficient. He called in a reinforcement so that the job could be completed within the day: a drain leak another plumber supposedly had repaired - and which went undiscovered by 2 other plumbers and 2 scopes of the camera - also a new drain leak in a tub - they got it taken care of the same day - which is typically rare! Will definitely use Roto-Rooter again.

ZJ Phillips

Technician was thorough and even left his mobile number in case we had additional issues

Carolyn Spraggins

We called desperate for assistance as we could hear water gushing under the house. Roto-Rooter assigned Joe to come help and he had to go under the crawl space and locate the leak. It was dark and late, but he came and repaired and we were able to have our water back on. We will ask for Joe should we need their services again. Highly recommend.

India Jordan

My in-laws had a plumbing emergency. They had no working toilets in their home. It was Labor Day weekend, and we had a hard time finding a plumber. Every company that we contacted told us that due to the holiday and staff shortages, they'd have to wait 2 to 3 days to get a plumber. Roto-Rooter came to the rescue after literally contacting 20 companies. Our plumber, Dominique, was courteous and professional. He found and resolved the issue promptly. We were expecting to be hit with a huge bill due to the holiday and it being an emergency call. Dominque was very kind and even gave us a generous discount. We highly recommend Roto-Rooter. Their staff was very professional and kind.

Ryan Barbee

The technician did not provide me with an estimated cost prior to completing work (replace a flange and wax ring) and then surprised me with a bill of +$740. He eventually lowered it to $551. To replace a wax ring and flange! The technician was not rude at all, but the lack upfront cost was frustrating. Working as a contractor I understand that hourly rate is not always the bottom line. But this was outrageous.

Megan Wyatt

The technician Stefan was professional, efficient and very pleasant. He quickly explained and fixed my kitchen sink leak and disposal issue. Plus he gave me tips to prevent it from happening again.

Pearl Terry

He did a very good job he was prompt show me everything that he was doing and the new parts he put in

Walter Leeks

Our office was in need of someone to bring the jet machine out due to a clog in the pipes. We had to turn the water off due to it leaking. Michael Walker called us back and said that he was on his way and even though it took him an hour and half to get to us, he still came. He was very thorough and showed us exactly what he saw and explained to us what we needed. Michael was very pleasant to work with and I would definitely recommend him to anyone. It is so great to be able to have someone to come in know exactly what they are doing and be able to explain everything. We so appreciate him taking care of us today"

Connie B

I had an emergency late in the night! Within two hours Dominick was here to help. He cleared the line explained the issue and had team set up to come follow up in the morning. J.J. Came just as quickly, help assess the pipes further, gave us all our options and setup everything for same day. Brian came out did a check to follow up to make everything was ready and helped file a claim! Kamron and his team came out to repair the pipe all in less than 24hrs. Every single person was kind, empathetic, Professional! Their team communication is amazing! Thanks for helping our family!

Cynthia Go

Mr. Saw and Mr. Troy went above and beyond to see what the issue was on my drainage. I would definitely use their services again. Thank you 😊 …

Dena Green

My installer was Ryan, he was very detail in the problem w/my Hot Water heater. End result, I'm a very satisfied customer.

Joyce Davis Meeks

Roter Rooter, customer service was good to start off. Derrick came out explain the issue I was having with drainage. Snake out the pipes. Explain what I need to have done tocorrect the problem. Thanks Roter Rooter's.

Tina Lonon

It was our pleasure to work with Cam & Steve for our restoration!!! First, Roto-Rooter is extremely lucky to have such exceptional talented employees to represent the company!! Cam's leadership directing all phases of the job was incredible, and Cam did an "amazing" job explaining each stage of what to expect! Cam and Steve were both very professional, entirely focused, extremely knowledgeable, polite, always arrived on time, and worked from they came until it was time to leave! Cam's architect skill is remarkable; his level of knowledge is the best; while going through such a difficult time with our home damages, we know we were in the best of hands with Cam and Steve's support! Sincerely,

Marilyn Juarez

I wish i could give Roto-Rooter Plumbing 10 stars 🌟 .They deserve it!!!! My toilets were clogged and sewage water was coming up through my tub and shower. The toilets were almost over flowing. The smell was horrible. When I called ROTO-ROOTER the lady was very nice and helpful. She scheduled me in and the technician was at my house in less than one hour. My technician was JEDI # 2856. Jedi followed all CDC guidelines for covid 19. He was on time and very professional. He first checked to see if the issue was coming inbound or outbound of the house. It was in the house. He branched the sewer line to clear it and pulled toilet. Once finished he installed toilet back and made sure that tub, shower and toilets were all functioning at 100%. He cleared the clog in a timely manner and cleaned up. He also gave recommendations on plastic screws that holds toilet down. I highly recommend and appreciate what Roto-Rooter has done for me. P.S. Do not flush flushable wipes.

Alyssa Binns

I used Roto-Rooter for water mitigation services after my water heater sprung a leak. Cruz, was very punctual. If something ever came up he would let me know in a reasonable amount of time. Hopefully I won’t have this same problem again but if I did I know who to call.

Deb Ash

Ray Wilson demonstrated great professionalism during today’s visit. He arrived on time, completed the job in a timely manner and double-checked to make sure things were working well and to my satisfaction. I appreciate the care and concern he displayed. for this customer. I would call on him again if I ever had any other plumbing concerns. Thanks!

cathy blum

Edward was the technician who came to our home. He is an exceptionally smart plumber who handled our emergency situation with expertise along with being so kind and thoughtful! He is a real asset to your company. Also, we appreciated the quick response when we called your office early Saturday evening and spoke to Carolyn. I use to teach customer service, sales and marketing at Lanier Tech. Carolyn has every quality of CS skills I taught by role playing with my students. What a winner! She "listened" & made sure she understood the problem. She was very professional and very patient. She made sure to ask for all the necessary information and "repeated it" back to me for confirmation. Her voice is confident and friendly throughout. I won't forget her. Thank you Roto-Rooter for hiring great people like Edward and Carolyn. Cathy Blum 180 VALLEY CV Sandy Springs 30350

Sdot Golden

I had the best professional gentlemen come to my home and fix my plumbing problem. I had water damage as a result of my plumbing issue. These guys made me feel comfortable and explained everything from the beginning to the end. They are very professional and have great attitudes! They also recommended a restoration company to put my home back together. These guys are Adam Ward (Water Field Supervisor), Narcis Ciceu (Field Supervisor), Martin Mendez (Water Restoration Technician) I would recommend them to everyone! They were awesome! Also, Bryant who came out and checked the drying levels he was also professional, on time and polite! Thanks guys! God Bless You!

Phoebe Ruiz

I think it was Henry that came out tonight, but he came on time and told us our 2 options I went with my gut and he did just that and fixed out main pipe without having to tear our yard for our septic tank. Thank you so much, you saved us!

Jason Hooper

Discovered a pipe leak on a Sunday evening in my crawl space. Roto Rooter had someone out within 2 hours who repaired the broken connector and replaced the entire pipe. He explained what he was going to do and why and was very clear on the cost. Would recommend to anyone considering using them.

Christina Dawn

Jerrod Johnson was our service technician. Came out and took care of our problem. Identified it quickly, repaired it, and then took the time to make sure everything was working at its very best which we appreciate since the problem in question was effecting my disabled in-laws bathroom. Then he cleaned up everything efficiently and was courteous and professional the entire time. Would definitely ask for him again should we ever need more work.

Carol Pangle

After trying for several hours to change a cartridge in the shower to stop a leak - a very simple process according to Youtube - we gave up. My daughter-in-law's father suggested Roto-Rooter as he has used the company for years with great service. I scheduled an appointment on-line for the afternoon and was very happy that it was possible. Al showed up and quickly and efficiently corrected the problem. He explained everything he was doing and checked the water pressure to make sure it was where it needed to be as well. I was very pleased with the quick response and the professionalism shown by the technician.

Shawn Glassco

I was very worried about someone coming into my home during covid. He kept his mask on...I also was worried about the repairs and cost of emergency call. No fee for Emergency! Stephen 8465 came and he was so pleasant caring and he had a great spirit, which put me at ease. He was confident he could fix it. He told me the price and about the customer discount. l appreciated because I'm unemployed right now. Took a few hours to fix. Looked Awesome my floor looked perfect Iiked nothing ever happened. I was very happy he cleaned up. Sometimes people will leave the mess for you.. I will call Roto-Rooter again if needed... But hopefully my pipes won't need any more repairs!

Claudia Clement

Excellent service! Thang Hmo, Service Technician, was personable and professional. I appreciate that he covered his shoes before entering my residence. Thank you

Nic Reese

The appointment was easy to book and their staff was friendly. They diagnosed that our Sewage pump needed to be replaced. Unfortunately, their quote was 2x higher than the competition. I did not end up using Roto Rooter for the repair.

Erica Charles

"The tech, Ryan, provided excellent service! He was knowledgeable, friendly and very skilled. He explained everything thoroughly all through the process and fixed our pluming issues seamlessly. Definitely recommend!"

Josefina Arrabal

Luh was great. Very hard at work and good at explaining. He did a great job. He went above and beyond to fix the broken sewer pipe. Thank you !

Harry Jones

Wayne determined that the sewer line was broken due to a company placing underground wiring in my neighborhood. He explained the issue to the Water Authority which was excellent because they received information from an expert. He was very patient and provided excellent customer service. Thank Roto-Rooter

Paula Braswell

The sales rep came within 2 hours after my call. The repairmen came the next day and worked diligently until the job was done. They wasted no time and completed the job in a timely manner and I was very pleased and happy to have a new water line and the leak was gone. Thanks!

John Kook

Kamal did an awesome and thorough job! Highly recommend Kamal from Roto-rooter

Greg Morrison

The repair was expensive but my major plumbing issue was fixed and I'm no longer having issues.

Maggie P

Verol from Roto Rooter was absolutely amazing. He did a great job and dissolved my issue quickly and effectively! I’d certainly recommend his services to anyone else out there experiencing issues with their plumbing.

Diane Baxter

After 2 days of technicians being in my home I still have the original leak until I am prepared to replace my entire system. Advised to contact leak detection company because apparently I also have an underground leak somewhere since my bill increased by $100 in one month.

Armando Asebedo Jr.

First, Dan 3407 arrived as scheduled getting things off to a good start. He was professional and respectful of my home. Once he spotted the water damage my leaking water heater caused in my storage closet, he contacted Micheal 5303 from the water restoration team to come by to inspect the damage. Dan explained to me how the water heater, pressure valve, and expansion tank had failed so I know what to look for next time. The new tank and pipe work looks spectacular! To calm my paranoia of a future incident, Dan got a new stand to accommodate a drain pain and ran a drain pipe to the exterior. Very satisfied with his craftsmanship!

Chris McCall

Brian was extremely professional and thorough. He addressed everything I was concerned about and was very knowledgeable. He cleaned up any mess that was made during the repair and left things in tip top shape. I was very happy with the service that I received.

Eeic Gasquez

Roto-Rooter sent out two technicians, Kamal and Robert. Both were well versed and very knowledgeable about their products. My specific unit had a default so they got me a completely new one, plus 6years warranty! Couldn’t be happier! Thank you guys!

Rob Golden

Very fast response time and professional quality work to unclog a difficult sewer lone under a concrete slab. Service tech Kostadin was great!!

Victoria Saxon

Service men Daniel and Narcis were very thorough and did a really good job. They cleaned up real well and explained everything that needed to be done before the job and explained what they did after finishing. Very pleasant men. I am very satisfied and recommend them and their company. They did excellent work!!!!

Daniel B. Coleman

Corey was excellent and such a nice guy. Prompt and comfortable service. I really appreciate it!

Ron Thompson

William (8306) was very courteous and personable. He resolved the problem. He worked hard to fix the problem. We will use him for our next plumbing need. He is an asset to Roto -Rooter.

Xumdei Shoon

Professional & knowledgeable. Covid compliant. I was told that there wasn’t an extra charge for Sunday service but I’m unsure of that. Although the part was free. The installation price was equivalent to a new water heater. I appreciated everything about the service except the cost. I’d even call them again.

Heather O'Toole

We had our sump pump replaced-DeVonta was extremely professional, timely and an absolute delight to work with. He was thorough, quick and very polite.

Jay True

Adam the manager came to my home first. He was really patient with me while I was panicking. He stayed to ensure the insurance portion was handled. Then Tyler and Brian came to set up my fans, humidifier and all the other heavy lifting. They were efficient and explained what they were doing and why. They also have shown up each day to check progress and equipment on time. The plumber Kamal replaced my valves quickly and showed me what he did and why. He also showed me how to work the new device. They are still in process of my job but if I don't come back on the review it's because they maintained their professionalism until the end.

David Grenader

Arrived within an hour of calling, found all the issues, and repaired them quickly. Will definitely use their services again.

Bridgette Brigham (Sfbridge)

I never used roto-rooter before and was pleasantly surprised. They arrived a few hours from my call, my guy was polite, professional, efficient and gave me a very reasonable quote. He was in and out in 45 minutes! I will definitely be using this service again. Thanks for saving the day Roto-rooter! (I'll have the jingle in my head for the rest of the day).

Keith Lawson

Had a leaking PRV replaced. The overall cost was a little pricey, but they came out quickly and the technician and his trainee were very professional. In the end I was very satisfied.

Cynthia Roseberry

Excellent service by knowledgeable, professional crew, consisting of a supervisor who arrived first to assess the issue, followed by a service tech & his trainee. They called to apprise me of the arrival time, inspected the area and explained the scope of work necessary, including cost. I am 100% pleased with all aspects of the service & would highly recommend this company.

Kevin Leung

RotoRooter came and unclogged an exterior storm drain for our condo building. I made the appointment late in the evening and they came out the next day. The window for the appt. was from 10am to 12pm, unfortunately the technician didn't arrive until almost 2pm. That being said though, the tech was professional, kept me in the loop on exactly what he was doing and what the problem was. He cleared the drain within an hour. I would use Roto-Rooter again for sure.

Jan Bell

I don't know if the value was on par with the service provided. But, I was shown the cost sheets which detailed the price for each service. That info was absolutely useful to easing my anxiety. And, the repairman (Kamal) was very professional and explained what was needed and why it was needed. The bill was more than I expected, but the repairs were necessary. I would definitely use Roto-Rooter again. Kamal was fantastic!

Shamequa Belfield

Khali was awesome. He really took time to ensure my issues were resolved. Seemed like a good guy, very knowledgeable and professional. Would definitely recommend to anyone who has plumbing problems.

Sam Fink

My water heater went out one morning and Ray was at my door within an hour of calling. He was able to replace the water heater, install a drop pan, and checked a few other things as well. I'd absolutely recommend him/Roto-Rooter and will be using them in the future if I need plumbing assistance.

Rachel Potash

We just bout a house, and the water hookups for our new washer couldn't be accessed because they'd rusted shut, and rusted completely onto the old washer's hookups, so we needed a plumber fast so we could have clean underwear. RotoRooter was out that same day, didn't charge us an emergency fee, and even connected the washer for us as soon as the repair to the pipes was done.

Gary Lucas

We are very happy with the good service we received today from Roto Rooter. Scheduling an appointment was quick and easy and they showed up right on time. Narcis explained what was causing the problem and had all the tools to properly diagnose and fix the problem. Narcis was very professional, thorough and polite and is an asset to your company! Will definitely call him the next time we have plumbing issues.

Cameron Young

Our technician was very professional and informative. Would absolutely have full confidence in using his services again if needed.

Dale Higdon

Roto rooter installed a new water line from the meter to my house, they did an excellent job and did it quickly. They installed copper piping in my house 19 years ago and it is still going strong. I am very impressed with the company and will continue to use them for my plumbing needs.

Veda Lumpkin

Joe, ID 5181 provided great customer service. He was able to tell us exactly what was wrong with the water heater and also was realistic that a new water heater may be needed in the future. He completed the fix in a reasonable amount of time.

Brandon Foxworth

Cody was excellent! I recommend him for anyone that is having plumbing issues! He gets the job done efficiently. Very satisfied with his work. Very friendly and welcoming! Thanks Cody! You’re a lifesaver!

Rebecca Ramsey

Gentleman was very professional and courteous and he outlined every possible problem that could be wrong with my toilet and the cost so I knew upfront exactly what my cost would be. He’s very knowledgeable and I appreciate that. He did a great job.

Mike Brown

Amazing company. We have never experienced such service. We didn't expect the broken concrete and shrubbery to be Roto-rooter's responsibility, but they didn't hesitate. The interior tear out debris went out a window rather than through the house. The disaster inside the house and in the yard has been so much easier to tolerate because of Roto-rooter's competent, considerate and rapid response. Much of the anxiety and uncertainty has been eliminated.

Eden Purdy

Our service tech Reginald was great. Very professional engaging understanding and then had great advice for moving forward.

Valencia Wilson

I can’t say enough amazing things about everyone who took care of this job from start to finish. I had a main water line clog that backed up into my house and every step was executed perfectly each day. The process was seamless and everyone worked in sync and I didn’t have to worry about anything. They explained everything and that put me at ease. You have some really great employees! Keep up the great work guys!

BETTY J Grant

Water heater was leaking. Ryan came in knowing the problem right away. He came prepared to do the job. All the parts to fix the leak was on the truck. I like the idea that I did't have to wait for the parts. And on top of all of that the price was rereasonable. There was no shucking and jiving and no price gouging. I know because I pull the parts price up on google and it was a fair comparison. JOB WELL DONE RYAN. THAT'S WHY YOU GETS 5 STARS.

Lolita Marshall

Mr. Jamie Wilson was exceptionally helpful, patient and informative. Even when our minds were delaying the decision to get the work done with any company. Jamie broadened our understanding with options because we considered doing the job ourselves. Mr Wilson allowed the home owners the ability to decide without pressure . Ty

Woody Woodall

The first crew responded and figured out the issue but did not have the right plumbing snake so a second crew came out and corrected the problem. All were knowledgeable and professional.

Tyler Picard

Same day service. Guy who performed it was super friendly and managed to fix the connection without waking up my 4 month old son. The only reason I gave them 4 stars is because he showed up after the window they provided me with. He wouldn't have had to worry about a sleeping baby if he would have been during the window they provided. I'd recommend them.

Constance Mack

Troy Flowers got the job done!! I am very appreciative of his quick and attentive service, especially in these times and especially during the holidays while family is in town. It's very stressful to not be able to accommodate your guests due to a clogged system, but Mr. Flowers saved the new year. I am thankful for him taking time to explain the issues and working with us to get a great price point.

Jordan Avery

Al from Roto-Rooter did a great job! He was quick, professional, and walked me through all the repairs / unclogging he was doing. Highly recommend using him.

Keith Brotherson

The repair was done professionally and on time with minimal effort on my part. This repair was done in a very tight spot in my home and Stephan made it seem simple . His work was done with no mess and a clean install of replacement pipes. Very good work.

P Joyce Gaylor

Roto-Rooter is the best. I have worked with several plumbers but they were incapable of doing complex jobs that include sewers. Roto-Rooter's equipment is more than sufficient. The first plumber sent, Stefan, was so thorough. He wouldn't leave until he made sure all pipes were unclogged...such workmanship. If anyone asks me for a plumbing service recommendation, I will respond Roto-Rooter. I recently recommended them to a friend. Roto-Rooter staffs according to the problem and responds quickly. I rate them A+.

Rebecca Mixson

This was a great experience with Roto-Rooter. The Technician was on time, very experienced, courteous and thorough. He talked us thru the entire experience. We would use and recommend this plumbing service to anyone with plumbing issues. Roto-Rooter's covid protocols were wonderful. Thanks again Roto-Rooter for a great experience. The Technician, Narcis was awesome

Mike R

This was quite honestly one of the best service calls I have ever had. Kudos to Roto-Rooter for hiring this tech. He was AMAZING. Rosen was his name and he literally would not leave my house until 1) the problem was fixed (it was a big problem and took some creativity and hard work), 2) until I was completely satisfied with the result, and 3) until he was SURE that I had a perfect understanding of how to fix in the future if any sort of issue arose. Went WAY above and beyond. He also du through his truck to find some scrap drywall for me to patch the area he had to cut into. Seriously, he would not leave until he was positive that I had it under control and knew how to complete the aesthetics of the project. BTW, I never write reviews. I’m that happy with this tech

Jontavius Simpson

Tim(9838) was AMAZING!! Very professional, showed up on time and was very quick and precise. He exceeded my expectations and would use this company again because of Tim. I appreciate his hard work and how he followed all COVID safety measures. Great job!!!

Yolanda Turner

Brian was the service guy who came to unclog the toilet in my master bedroom. He was very professional and down to earth. He explained to what he would be doing and I was able to observe from a distance. I enjoyed my experience with RotoRooter and will recommend them to my friends.

Carlos Traitel

The whole team was very professional. I wanted to give extra recognition to Malikai. He was very knowledgeable, friendly and all around great person. He answered all our questions and made us feel like he was there for us during this rough time. We never felt pressured or push to do anything. We're definitely happy we chose Roto-Rooter.

Christopher Fox

I had an emergency plumbing issue. The technician came out within one hour, located the issue, and fixed it promptly. I had a great experience.

Barbara Froilan

Wayne showed up on time and explained the assessment process and potential outcomes. He was able to resolve the issue, even with additional challenges in place with the pipe assembly. Wayne was friendly, courteous, professional and knowledgeable. I would highly recommend him and Roto Rooter to assist with your needs.

Jean Goodell

There were some clogging and backup issues at my parents' house in the basement. My Dad called Roto-Rooter in the late afternoon and two people came out to the house within the hour. Both were extremely kind. Khali was our technician and he not only checked everything out, identifying sources and issues, talking us through everything for our own understanding, but also worked for a good 5 hours and was here until after 10 pm. He was thorough and insightful and did not leave until he felt everything was taken care of for the night. Roto-Rooter returned in the morning to continue working and although we have a few days of work ahead of us, we are very pleased with how responsive and reliable everybody has been so far.

Edward Mensore

Emir was amaazing! Super nice, professional, easily explained everything, and stayed late into the evening to finish the job (in the rain). I can not thank him enough and Roto-Rooter for coming out last minute and fixing us up.

s dana

We had a pipe break and were getting the run around from our current plumbing company which proved not to be very reliable. We called Roto-Rooter and Angel showed up ready to take care of us. He was very knowledgeable and provided excellent customer service. He analyzed the problem and fixed our issue. We highly recommend Roto-Rooter.... and Angel was the best! Thank you Roto-Rooter!

Maggie Berthiaume

Excellent service by Stefan (8465) — prompt, friendly, and gave me lots of information along the way. Estimate was accurate and fair. He was able to do same-day service and replacement of my hot water heater even late in the day. I am so grateful to have hot water again!

Whitney T

Martin did a fantastic job providing me clarity to the issue with a leaky toilet - along with a variety of options for repairs/costs. He was pleasant to work with and even wore covers on his shoes (something no plumber has done before) which was greatly appreciated. He took his time and did a thorough job. As a young professional female with zero experience with plumbing issues; I felt he gave a fair price and guaranteed the work. He didn’t leave a nasty mess in my bathroom like previous plumbers and even cleaned the floor where he worked. I honestly wish I went with them the first time instead of using a cheaper plumber who didn’t guarantee the work (leak came back a week later with a previous repair). Martin was awesome and I can’t recommend him enough.

Constance Cotton

The team was very quick and responsive. They had a tech out quickly as well as a field supervisor who didn't beat around the bush told me exactly what they thought the problem was and exactly what needed to be dont. On top of that they went a head and scheduled the other person to come out and take pictures for the insurance claim and scheduled for the water damage clean up team to come out and remove everything that was touched by the brown water. They made the horrible incident much less stressful for me.

Tom Galica

We had a significant backup occur in our home and Jerry (#3691) did a great job diagnosing the issue, explaining the problem and working quickly and smartly to resolve the issue. He communicated very well throughout the process and was very pleasant to deal with. I wouldn't hesitate to have him assist us with our plumbing issues in the future and would recommend him to others needing the same assistance

josh daniels

Wayne Hoiensahl was my technician, he was extremely professional, on time, and honest with his findings in my home. You can tell he has tons of knowledge and experience with plumbing and repaired the issues with my home very quickly and efficiently, and on top of that was very friendly and easy going. I will definitely go through him if I have any more issues in the future. Thanks Wayne! Josh,

Hope Chung

Tech #2842 Ray Wilson was extremely professional, courteous, and knowledgeable. He arrived on time, assessed the problem and repaired the issue and cleaned up the area as it had never been disturbed. Quality work and I won't hesitate to call again for service. Job well done!!!

Lavondia Gibson

On 2/12/20 and 2/13/20, Mr. Owen Elliott, Service Technician 3151, performed the necessary work to repair the drain line inside the house. While doing so, Mr. Elliott took the time to explain the required work in detail and answer all of my questions to my satisfaction while performing the work, including the excavation process that was required on the outside of the house. Also, on 2/18/20, Mr. Elliott returned to our home after I called him regarding an issue in the master bathroom. He is very knowledgeable and he made me feel as if he wasn't trying to take advantage of my sister and I during the whole process. I'm very glad that he came to perform the necessary repairs and my sister and I will request him for any future repairs and will also recommend him to others.

James Kirk

The weekend service was not great, it was the weekend. When they got there on Monday the technician was awesome, professional, knowledgeable and knocked its out quick. It was expensive, but loved the dude that did the job. He explained the limited staffing on weekends. The weekend responsiveness on their switch board was disappointing .

Carole Jarman

Derick, Brandon, and Jed were SUPERB crew!! This Roto-Rooter crew were VERY professional by introducing themselves (Derick) to my husband and I, listening to us to ensure they didn’t dig over our existing sprinkler system pipes in lawn. This Superb crew is highly knowledgeable and skilled in the plumbing profession, etc., they successfully completed the water service line repair in our front yard, and cleaned up after the repair. Please knowledge Derick who I considered the lead of this crew was training Jed by guiding him on what tasks are required to complete the water service line repair! Derick and Brandon both need to be recognized and promoted because they’re leaders, knowledgeable in the plumbing profession, provides superb customer service, very impressive to ensure the customer is pleased with the finished results. When I think of Roto-Rooter Phillip (Service Technician), Derick, Brandon and Jed come in my thoughts because they treated my husband and I with the upmost respect and provided quality work! Thank you Roto-Rooter!

Jamie Vidich

My experience with Roto-Rooter was fast and professional from beginning to end. Prices were quoted before any work was done; though prices were on the high end, they were reflected in the high quality of service. I was happy with my plumbing technician Angel's communication about the issues and about his schedule throughout the two-day repair job.

Latica Ray

Called to get maintenance on my water heater and to have it flushed. Very happy with the service I received. The technician answered all my questions and was very thorough.

Gay Bailey

Stefan replaced my toilet in the master bathroom. He was punctual, courteous and efficient. He took the time to meticulously install the new toilet and clean up afterwards. He has done several jobs for us in the past and I recommend him highly.

Lisa Knight

They were here in less than 2 hours, courteous, friendly, and professional. Will definitely use again in the future! Tiffany (handled my call) and Thang (service tech) were phenomenal!

Theresea Walker

Jed was fast and reliable! Great customer service and very Informative, he came right in and got to the root of the problem- LITERALLY! Definitely recommend them for all your plumbing needs.

Lisa Davis

The service was prompt and excellent. What I was so disappointed with was the initial price of $525.00 to replace a garbage disposal. I felt that was way out of line . So he brought bit down to 350.00 and said it would take an hour. It took him 15 minutes to do the work. So now I feel ripped off again.

Andrew Sfeir

Keith from Roto Rooter came out the same day I needed repair. He was experienced, responsive, honest and thoroughly explained any questions. I will not hesitate to use his services for any future repairs.

Elizabeth Baker

Nathan was quick, efficient and thorough. Best of all his estimate was more than 200 dollars less than a competitor’s estimate! Thanks!

Maria Riley

I had a great experience with Ray Wilson. I live in a new townhouse and Ray was helping me with one of my showers. We couldn't figure out the water pressure, so he left and I decided to call my warranty service. Ray came back a few minutes later and said he thought he figured it out. Sure enough, he adjusted the shower and it worked! Thank you Ray for your tenacity and problem solving. Appreciate it!

Marley DeCuir

The technician, Nick ID#6558, did an outstanding job clearing my shower drain quickly and efficiently. My appointment was for 7:30pm, but I was contacted at 5:30 by the company representative informing me that the technician would be at my home within 45 minutes. It took him less than 30 minutes to resolve the clogged drain. Kudos to Nick and Roto-Rooter for delivering A+ service.

Janet Fedullo

Roto Rooter provided excellent service for the installation of a new water heater. Emir was great. He was professional & did a wonderful job. Thank you Roto Rooter. I highly recommend their service.

Brian Crump

Same day service. Great communication, especially by Adam, the project coordinator. Punctual or early. Prioritize repeat customers, which rewards loyalty. I've used them twice and had a great experience with them. Thank you Adam and Mirsad (tech 1214) for your excellent customer service, especially the way you treat repeat customers!

robert haleburrell

The technicians approach was the customer service guarantee. He explained and detailed his processes and execute the removal and replacement of my water heater. He also explained that I would need a regulator for the water flow coming into my home from the street. The water when he arrived was like a water fall and he turned it off promptly. I would recommend him and the Services from a Roto-Rooter to any of my Veteran buddies. Thanks for fixing my major leak.

Jacqueline Verdin

The 2 gentleman that came to run a snake through the plumbing line were on time and very nice and professional. Gave me an upfront cost and explained the process to me 🙂 …

Linda Richardson

hot water heater reserve tank Steve was great - on time friendly, etc, etc!

Ebone' Laster

The 2 employees that worked on my main water line outside were really professional and friendly. I only gave 3 stars because I know the cost of repair was pretty high considering the fact my fiancé had already dug through the ground 1/4 of the way from entire line.

Terry White

Both employees were very professional and handles themselves at very high standards. I will recommend rotor router to everyone I know with good employers like they were.

Google User47

Had toilet leak, overflow into the floor and kitchen ceiling. Called, they offered to have someone at my place within a few hours. Opted for next day as water was contained. They had someone at my place first thing. Inspector (M. Hoffman) came, had the plumber (Maz) there shortly after. They sorted things in short order and had the remediation specialist there an hour later. Everything was documented and ready for the insurance company quickly. Very professional, very knowledgeable, and friendly. I won't waste my time with other plumbing companies after what I have seen today.

Amanda Tant

Our technician showed up within 35 min of me calling. Assessed the situation and had my main sewer line unclogged in no time. They were the 3rd plumber I called and should have been the first!

John Pound

Kostadin, the Roto-Rooter tech arrived within 2 hours of my call for service and did a great job diagnosing the problem and clearing my sewer line. He thoroughly explained the situation and options for repairing the root damage in the line and answered all my questions promptly. Five stars for availability and service! Overall four stars because the price of the service was substantially higher than the norm for our area, and the price of the proposed remedial action is astronomical.

Daniel G

Angel (Tech# 3010) was very friendly and personable. Ultimately, he was able to correct my slow drainage/back up in my house after performing a snake procedure. Fortunately, my plumbing is working, but he warned me that roots are growing in my sewer pipes and may need additional service eventually. Great job! I feel like it was good service at a fair price. THANKS!!

Mark Rodenhizer

Christian did a great job. He was very knowledgeable and prompt. We were very happy with his work.

Sharyn Trucks

The two gentlemen that came were very polite as well as professional. They even helped us look for our cat when we couldn’t find her. Was very pleased with the service and helpful hints.

Tony Hawkins

The technician was excellent. He was thorough, explaining the processes to help me better understand the problem. I appreciated his patience. He was a 5-star professional all the way. You guys get my recommendation any day.

Carleen Hinesley-Sutton

We had a preliminary person come out from Roto Rooter and he had amazing customer service. He spoke to me about the problems and even offered to assist with the home owners insurance claim. Then we had the plumber come out and not only did he fix the problem (our toilet), he tightened all of my other toilets and checked all of my sinks to make sure there would be no future leaks. Amazing!!

Carter Media Group “The PR Guy”

Joe Kumper came to my home and immediately found the source of my plumbing issues. He fixed it quickly and efficiently and got my water back up and running smoothly. I highly recommend RotoRooter and more specifically Joe. Real class act and I appreciate his work and work ethic a ton.

Barbara Lewis

Service was great! Technician was knowledgeable and very polite.

Lonnell Williams (3LWTV)

Great communication. Kept the appointment. Tech was professional and knowledgeable

Lorna Loiacono

Owen was quite helpful! Not only did him solve our clogged kitchen sink, but he was resourceful in explaining filter hook ups we had under our sink. He showed exceptional professionalism being tidy, clean with his work area and efficient in resolving the problem. Highly recommend this technician.

Phil Jr

The plumbing technician Al did a great job replacing my pressure reducing valve. He completed the job in 30 minutes and made sure everything was working properly before he left. Great job, good service, fair price.

C Jack

Service Technician De'Vonta arrived on time and masked adhering to Roto-Rooter policy which we were previously advised of. He was very knowledgeable, professional and even gave us a head's -up on potential problems we may need to repair down the road. We are quite satisfied with the repair De'Vonta completed and his speed in doing so. we'll definitely utilized Roto-Rooter for our future plumbing needs. Thank you!

Pervell Dunbar

Bob Busch was very professional and explained all that was going to happen. The Plumber was also very helpful in explaining what he was doing. Finally, Marques Allen was very professional explaining as he go as to the things that he was doing.and he was very helpful. It was hard watching him work alone cleaning out all the damaged stuff but he did a great job and left the areas as clean as he possibly could , given the circumstances. I felt sorry for him as the place was so hot and he did it without complaining. It was unbearably hot. Thanks Marqyes.

Silvana Harris

I had a problem with a leaking toilet I called roto rooter in the morning and I got a response right away a human answered instead of a recording l told her my problem and I got to schedule an appointment for the same day at any time that was convenient for me and they would call me within 30 minutes of his arrival to let me know he was on his way. Owen #3151 arrived on time . He checked out the problem and showed and explained to me everything that had to be done and told me what the total cost of the repair would be. He did the work and explained what he was doing as he did the repair. When he was done he made sure everything was cleaned up. He prepared the invoice and explained about the one year guarantee on all the work. I have to say I was very pleased with the entire experience. I will be using roto rooter for all my plumbing problems from now on.

Carolyn McKinney

Keith was great Roto Rooter is always the most expensive option but will get the job done in a tough situation as were were in.

LaKeshia Ammons

Jamie and another two members came out to provide a quote for flooding damage in my home. They were very professional, friendly, on time, quick, and very knowledgeable! This level of customer service is hard to find nowadays!

Marsha Francis

The gentlemen that assisted me at the location on Christmas day were professional and courteous. They were knowledgeable about their job, and explained what issues I had and what my options were to get them resolved. I would definitely recommend Roto-Rooter based on this particular experience. Thank you.

Atad Bronstein

Al and Kamal were courteous, polite and professional. They fixed everything and replaced all needed parts, not leaving the premises before making sure everything works to our satisfaction and with no leaks. They also fully maintained social distancing and covered their shoes while walking inside. Pricing in my eyes was extremely high though (what appears to be the company's price list), needed negotiations, leaving a bad taste for otherwise great service (reason for the 4 stars instead of 5).

Vera Grant

Tech #3010 (Angel) did an excellent job of diagnosing and repairing our issue. Job was completely timely and site was left neat and clean. Our initial appointment was dispatched to Florida but we live in Georgia, so our initial appointment timeframe was missed. However, once that issue was corrected, the technician arrived timely. Pricey service but good.

Morgan Johnson

Al showed up unannounced as Roto Rooter forgot to call me. No fault of his. I was not prepared to pay I was not prepared to get the pipe fixed. However when he saw my distress in being unprepared and upset he cut the typical price in half and only took him 20 minutes to fix the problem. I will be sure to pass along his good karma and help someone out in the future. It meant the world to me that he would do this job basically for free. I had called Roto Rooter to see about a leaky inline fridge filter to see when someone could come out to look as it had already filled up 4 or 5 buckets within 3 hours and the cut off valve was broken. They told me tomorrow at the earliest. If I had been prepared I could have planned my finances and time better. Thank you so much Al for your wonderful kindness.

Ginger C

Excellent job on my toilet repair. Great communications with the technician/plumber who came to my home and he made sure I was satisfied with the repair before he left. Thank you Roto-Rooter for sending this superb tech.

David Midler

I am very pleased with the service I received today from Roto Rooter, They came within 2 hours and my tech, Ronnie, was amazing. He was professional and took the time to make sure I was happy. I had a really nasty sewer problem (are there any other kind?!), but Ronnie worked until my problem was resolved. I cannot say enough good things about the way my problem was taken care of. Well done!

Matthew Barnes

Nick - tech #6558 Not only was Nick professional and knowledgeable but he went the extra mile to explain what was going on and how he was going to fix it. Did not take any shortcuts and handled my plumbing problem in a timely manner. I would use Nick for any plumbing issues in the future. I cannot say enough good things about his work and expertise.

tasha29732

Ryan was prompt and professional. The Dispatch service was very responsive and called to provide me with updates. Ryan maintained social distancing and was upfront and professional about the costs of the service beforehand. I would definitely recommend Ryan with Roto-Rooter. Great service.

Christy Sniecinski

Quick and easy to schedule. On time, professional service call.

windell reeder

They responded quickly ,arrived on time, assess the issue, gave me a quote and stated the work immediately. The hold process was very professional. I would use them again.

Ms Porter

Nick Tech #6558. Was very friendly and professional. He performed the job swiftly and cleaned up the area very well. He also practiced social distancing which is VERY important to me and the pricing was very affordable. I will recommend to anyone!

Aisha Stitt

Good team! Service was great and everyone was prompt and responsive. However based on your problem Roto-Rooter sends specific people to help with certain issues. I think thats a good thing because they're sending out individuals with those specific expertise. However the confusion comes in, is when you have 3 different men with different stories that doesn't quite align or corresponds to what the last person says. And you don't want to fix something that is or is not a problem according to a different outlook. Long story short do your research to help fill in the gaps for peace of mind.

Jason Phillips

So far my experience has been fantastic. I what I thought was a small toilet leak that has led to significant repairs, but the Roto-Rooter team has been great to work with. They have kept me informed, shown up on time every time, and even helped with the insurance claims process.

Charoleta Woodard

Demetrius was very professional. He explained in terms that we could understand and performed our service very efficiently. We will definitely use this company again, specifically requesting Demetrius to provide our service.

Monica Pierce

Mr. Wayne 1955 did a great job! He was very knowledgeable, professional, helpful, and friendly. Was very informative and provided suggestions to help improve the flow of our toilets.

Ashli Cummings

Roto-Rooter provides great friendly service. The technician came within the quoted time and was very professional. He fixed the valves under my sink and replaced my shower head and didn’t take much time. I will definitely use their services again!

Bernita Upshaw

In this time it is hard to get good customer service. I must say that Adam and Brian went above and beyond the bar. They gave exceptional service. When I called they were here in an expediate manner. I can't believe there are still individuals out there that provide you with excellent service. The cost of the service was a lot less than the amount I thought I would have to pay. I will use them for all my plumbing services. Keep up the good work!

Mari Mullis

We are brand new homeowners and had an old pipe go loose in our basement. Flooding happened quickly. Needless to say, I needed help quickly. We use Roto Rooter at work so I trusted I could call them. They were at our house within the hour. Our technician Sam was very thorough, honest, made suggestions, and fixed everything. We are so appreciative for your professionalism and timeliness.

Elizabeth Anderson

Thank you, Derrick and Dan for your prompt attention and quick assessment of the water main issue recently encountered. I appreciate the professionalism and attention to detail in addition to your patience with my hectic schedule. Thanks again!

Amanda Swanson

Great Job! Couldn't have been more pleased with the service provided at our home today. Free estimate and an honest, competitive rate for the service provided that solved a problem my mother had been dealing with for several years. I would recommend Roto-Rooter as your first call for your plumbing needs. Stiliyan, tech #2561, was our service provider and he was friendly, fast, and knew exactly what needed to be done to correct the problem. Hopefully, we won't need any other plumbing work done on anything else in the future, but if we do, we know who to call!!

Rosemary all the time Collins

This was the 3rd plumbing issue we have had in 6 months in our 16 year old home. Roto Rooter has been very prompt, professional and solved our problems quickly. We appreciate their excellent service that has prevented any water damage. They reported quickly on Friday afternoon and helped us on a Saturday once as well. Thank you!

Arneshea Randall

The expansion tank for my water heater burst in the middle of the night. We called Roto-Rooter around 2:30am. We had a technician, Nick came around 1:00pm the same day. Nick was great. He replaced the expansion tank quickly and now our water is back on. Nick was great.

Tressa Nichole

I needed someone to very last minute unhook my water supply and disposal for my kitchen sink. I am having a kitchen remodel and they required me to get this done before they arrived. Devonte was amazing and I will definitely use this company in the future!

Nikki Marshall

Greg was very timely and extremely thorough. He was very patient as I handled work calls while he was repairing my issues. Will definitely call again when I have issues and will recommend to others.

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