Reviews of Mr. Rooter Plumbing. (Plumber) in Atlanta (Georgia).

Mr. Rooter Plumbing

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Information of Mr. Rooter Plumbing, Plumber in Atlanta (Georgia)

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Reviews of Mr. Rooter Plumbing

Clint Summers

Late night disaster, main drain clogged rendering all toilets, showers, sinks, ...etc. unable to drain. Called Mr. Rooter dispatch and within 40 min a tech (Jay Akers) was onsite. He made several attempts to clear the blockage with an air auger but concluded it would need a hydro-jet application - which requires a two man crew. Jay and crew returned promptly at 9:00 AM and prior to starting the hydro-jet process scoped the drain with a camera which unfortunately revealed a much worse problem - root intrusion in the main drain - but luckily outside - which Jay quickly located with the help of some high-tech gear. After calling it in Jay had us on the schedule for main drain excavation the following morning, but fortunately Jay was able to make it back out by 4:30 THE SAME DAY and had the problem completely resolved by 5:45 (clean-up and everything). Could not be happier with the service provided by Mr. Rooter, Jay and his team.

Robert Carrion

Jay and his crew of Brody and Jason arrived on time, diagnosed the problem, and got to work. The issue turned out to be much more complicated than I had hoped and required penetrating part of a concrete pad and digging down to find the line. The drainage line to the septic tank had developed a crack and allowed roots to invade the line. The roots had prevented some paper products to pass and a clog had developed resulting in a backup into the house. The cracked pipe was cut out and replaced with a cleanout so that if a blockage develops in the future, it will be easy to wash away. The crew filled in the hole, removed the destroyed material from the pad, cleaned up their tools, and left the premises.

Alycia Parker

This was the second plumber that I called out to help clean out a sewer line as part of an home selling inspection. Jason was not only professional and very knowledgeable but he worked with me every step of the way to navigate different decision points and solutions. By far a superior experience compared to the other large name plumber I had called out 2 days prior. I'm so glad I got a second opinion. I really appreciated that as a Neighborly company, they sent me a bio and picture of my technician before he arrived. They gave me a 2 hour window versus a 4 hour and called me an hour ahead. Excellent customer service. I also appreciated that pricing was transparent and through the system and not having to trust a random number written on an open ended written invoice. It's also warranty backed! I would highly recommend Mr Rooter and Jason.

Jackie Kovarovics

Jay and Luke’s team were nothing short of amazing. We had an issue in a drain line that ended up being a much larger repair than we anticipated, but due to no fault of the team. They helped get a well needed repair done and were fast, professional and I never felt pushed into any decisions made. We will never use another plumber since we have found Jay and his team. Thanks!!!

Logan Bateman

Jay is the absolute best! We won't call anyone else when it comes to plumbing. He really cares about the people he works with. We have had him for two major pipe repairs now (different houses). Not only does he do great work fast, he helps make the experience less stressful.

Tynerria Williams

I called Mr. Rooter dispatch Sunday morning (9/11) in regards to water coming from the ground outside of the home and Jay Akers was out to my home to assess the situation in just a couple of hours. Jay came and was personable, informative, and very professional. Definitely removed the stress of the situation. He was transparent about his findings, my options, and pricing. Jay and his crew returned around 9:30 AM the next day (9/12) and had the pipes replaced in less than 2 hours. I was amazed at the whole process and how quickly they got the job done....very impressed! I couldn't have asked for a bet Tech. I would highly recommend Mr. Rooter and Jay Akers.

shenika cullivan

Brian and John came in and was very friendly and excited to do the job!! Handled everything professionally and efficiently in speedy timeframe

Julian Schmoke

The two men that came to my home conducted themselves very professionally. It was raining outside, but they made sure not to track mud into the house. When I explained that a prior plumber had failed they brought the right equipment to the job and successfully cleaned a clog deep in kitchen drain line. They then gave me advice on avoiding the problem in the future. I highly recommend them.

Paul Johnson

Brian and John did an excellent job on our plumbing issue. They were also very cordial and professional. I will highly recommend them to my friends if they should need plumbing services in the future.

Sara Mrasek

Our kitchen sink and bedroom shower were having different hot water issues that John diagnosed and fixed perfectly. He also made our island sink piping the proper height to function how it should. Will definitely use Mr. Rooter in the future.

Jane Mallon

Your representative was on time, actually a day early! He kept me informed about the repair and associated costs every step of the way. He was great. Thank you very much.

VALERIE RUSSELL

A repair person was dispatched in a timely manner despite another company cancelling because of the high demand and the cold. The young repairman was very friendly, jovial, and he stayed until the repair was complete.

Tina Sechrist

Andrew Fitch rescued us on Christmas Eve day, while we were Celebrating with family. He spoke very few words and went straight to work, clearing our drain and then not quite with a jerk, said goodbye and returned to his truck, saying Merry Christmas to all and may 2023 bring you Good Luck! I would definitely recommend Mr. Rooter!

little twin burn

The serviceman arrived on time, went over the problem and my options. The new pipes and other repairs work great! Very professional and cleaned up everything too. I highly recommend Mr. Rooter!!

Bob T

This is the second time I have used Mr Rooter Plumbing. I had a problem with a clogged drain and Mr Rooter was able to schedule me the next day. Jeremy H came out and after clearing the clog, he did a very thorough job of de-scaling the iron drain pipe so that it would reduce the likelihood of another clog in the future. I highly recommend Jeremy and Mr Rooter for your plumbing needs.

Garth Freeman

Alex Kozyrau came out and fixed our problems. He kept us informed at every step as to what he was doing, options, and cost. I would not hesitate to recommend him to anyone.

Krista L

I am so thankful for Mr. Rooter. I had a water main break on Thanksgiving. They were quick to call back and Jay was on his way. It was determined I needed a new water line. Great work and very professional. The attention to detail, fast service and top notch customer service is 5 star in my opinion. Do yourself a favor and contact Mr. Rooter for any plumbing issues. Job well done!

pearl backman

Mr. Rooter cleared my Kitchen Sink drain. I also purchased their BioChoices Es/BIO One Solution and had used it for 5 days per the instructions from Mr. Rooter. My sink is now draining, and I am very pleased with Mr. Rooter Plumbing--I will use them again in the future. Thank You Mr. Rooter Plumbing! (I had wasted money on two separate Plumbers before I had contacted Mr. Rooter Plumbing)

Zoltan Dudar

Steve has done a wonderful job replacing our tankless water heater. They offered next day service and we couldn't be happier with the quality. We also have hot water immediately! Thank you!

CL Pool Committee

Water heater broke over the weekend. They were understanding of the situation and sent a technician same day. Technician was professional and explained all our options. Very satisfied customer.!

Denise Wassila MUTOMBO

John and Brian went above and beyond when i called for a quote on a leak repair. They investigated, informed me on the issue and solutions, proceeded to the repair right away and cleaned up afterwards. Throughout the whole thing they kept me updated and took the time to give me information on my newly bought home, which i really appreciate as a first time homeowner.

Marie Ms. Diamond

Jeremy Hathaway was so great, he checked everything before he left to make sure that I would be good until I am able to get the work done. He even tried to fix my back door.

Shellye S

Very happy with today’s service! They came out sooner than quoted. Steve was very professional! Great guy!

Clinton Cash

I called Mr. Rooter late on a Thursday evening requesting someone to come out and determine if my toilet needed to be replaced or repaired. They were able to send someone out first thing the following morning. Jeremy Hathaway arrived and walked me through the problem while providing me with options. We ended up deciding to replace the toilet entirely due to its age. Mr. Hathaway suggested I run to Home Depot and purchase a new toilet while he takes out the old one. He was done within 30 minutes and was ready to begin the installation when I returned. By the time another 30 minutes passed, my brand new toilet was already installed and 100% functional. I would absolutely use this business again and I want to thank Jeremy for his excellent service!

Eric

Technician was kind, professional, thorough, and efficient. He went above and beyond to fix our gas line issue and get our range to fit in the kitchen space. Very impressed and satisfied with his work and character!

Susan Rowe

We were very pleased with how the company worked with our problem and how they were willing to accommodate the issue. Also they were able to get to us quickly, which meant a lot considering the leak was using up water.

Michael

Andrew was GREAT! He. Oils not have been better, more professional, etc. Repair was quick and thorough. Thx.

Tchnavia Marie

Alex is awesome! His work is top notch. I’m very pleased with the end product and installation.

Diane Christopher

These two guys were great. They listened to what I needed and wrote me up an estimate. Then once I approved they went right to work and explained everything they did to me. They worked quickly and effectively . They were both friendly and personal but very professional. I was pleased and satisfied with their work. Thank you for your fast response.

Patricia Joseph

Just so happens that our weekend started with a toilet backup on the 1st level that caused a leak in the basement ceiling. I called several plumbers before contacting Mr. Rooter. Luckily, Jeremy, one of the technicians, was completing a job near our location. He was able to come out quickly to inspect the problem. Jeremy was extremely thorough with his assessment and made sure we understood the problem. He was able to diagnose an issue with the sewer line, which was not as costly as what we originally thought. We're very appreciative of Jeremy's responsiveness and professionalism. We now have Mr. Rooter on speed-dial.

Jennifer Rau

Called after hours on Wednesday and my water line from the meter to the house was completely replaced and fixed less than 24 hours later. No digging up my front yard and everything was done and cleaned up quicker than I ever expected. Jay Akers was the lead on the project and walked us through everything that was happening - great service and a great team. Highly recommend.

Donna Tanksley

I appreciated Luke"s early arrival, honesty and education regarding my plumbing concerns. Everything is back to working and in good shape. I am truly a satisfied customer I will highly recommend your company. Donna T

Nisa Floyd

Unfortunately I hired a contractor who redid the bathroom and I have spent the last eight months fixing those issues. Luke was able to assess the situation and find the most reasonable and cost effective solution. He spoke with me about what was causing the issue which was amazing because it helps me understand how to take care of my house moving forward or at least what to look out for.

JESSICA LEGETTE

My guest bathroom tub was leaking and I contacted Mr. Rooter, they sent someone out the very next day and he was able to take care of me quickly. Very professional and knowledgeable. Highly recommended!

Robert Fair

Our service technician Luke was prompt and professional. He explained everything in detail beforehand and reviewed his work with us afterward.

Jennifer Glasgow

I had a valve that was broken on my washer hook up replaced. Andrew was very nice. I just think $315 is a lot just to replace one little valve. I also didn’t like that he went straight to trying to sell me on replacing the whole box and both valves instead of talking about the one valve with me first.

John Bevilaqua

What started out as a reluctant toilet turned into a two day problem which required professionals with some creativity. Thank God we called Mr. Rooter. Brian and Jon arrived on time, were very polite and extremely professional. They diagnosed the problem, which turned out to be a full septic tank. They called someone to pump the tank and in the process the backhoe operator ruptured the main water line. Brian and Jon came to the rescue. They rigged a system so we could have water that evening although the permanent solution could not be addressed until the following day. On day two they called in a machine operator who bored a new line underground. They updated the interior shutoff valve, installed new pipes and rerouted the water line so that it did not interfere with the septic tank. They worked until 800 PM on day one and until late afternoon in the rain on day two. I cannot say enough good things about Brian and Jon. They were also supported by their manager, Jim, who was also a real professional. I HIGHLY recommend Mr. Rooter of Atlanta but hope I have solved all our plumbing issues for now. If not, I know who to call. Thanks, guys. GREAT JOB !!

Suzanne Crosby

Luke and Jeremy were a pleasure to work with. They had to install a gas line for the fireplace. Not an easy task, but they found a solution. Great guys, great company!

Jjj Eee

Was desperate for a plumber. After calling several local plumbing companies and about to throw in the towel, I called Mr. Rooter. I'm happy I did. Was actually able to get same days service. No hidden fees, no fast talking and trying to get over on you. Very professional by explaining all available options and breaking down prices. Did and excellent job and answered all questions. And most important, did not make a mess and cleaned up behind himself quite well. Thanks Andrew!

Moody Michael

Not cheap but if ya want it done right they were on time, actually came earlier than expected which was great. Andrew was really nice and did the job well!

Rasheedah Page

Luke was very knowledgeable, respectful and he ended up fixing a problem that I was not aware of. He checked everything. Luke is my plumber

Jamie Ravy

Jay Akers was absolutely amazing! I would give more than 5 stars, if I could. We had a sewer line that needed replacement, and the previous company we called, quoted us an outrageous price and then left us without a resolution. We felt stranded! Jay was so kind and reassuring. He was the ultimate professional and along with his team, Tony and Kenneth, completed the job within hours. I wish we had called Mr. Rooter, first! They will definitely be our go-to plumber from now on!

Maria DeLeon

Rick arrived on time and did a great job repairing the hot water valve in the laundry room. He even helped me set the washer and dryer back into place and leveled them for me--he really went the extra mile. We have used Mr Rooter several times and they've always done an outstanding job.

Milton Lott

Woke up to no hot water, called Mr. Rooter to schedule an appointment for a consultation. The lady who greeted me was very professional and courteous. She got my appointment scheduled for later that day. Right on time, Gavin showed up to my home and within a short time gave me a repair estimate and time frame. Of course, my water heater was in need of replacement, but it was a good 18 year run, so no complaints. The next morning Gavin showed up on time and replaced my unit in what seemed like lightning speed. I was very pleased with Mr. Rooter from initial call to installation, I definitely recommend them for all of your plumbing needs.

Michael Rannazzisi

Mr Rooter was very responsive and sent out Sean Holmes to my house the same day I called which was greatly appreciated since we had an active bathroom leak. Sean was a true professional and did a great job. Even after quickly fixing the leak he helped us with some additional items we were putting off (swapping out kitchen faucet and garbage disposal). Definitely recommend Mr Rooter and Sean Holmes if you need some plumbing work done.

Connor Malcolm

I was very pleased with the service from Mr. Rooter. My tech, Jason, was friendly, timely, upfront about pricing, discussed options, and executed the job promptly. I had a water line replaced and the job was performed quickly and professionally with minimal disruption to my landscaping (only grass near the meter). I would highly recommend Mr. Rooter and specifically, Jason J. and his apprentice Cameron F. The boring crew was friendly and timely as well.

Melissa Wallace

From making the appointment to paying the bill the process was easy and they were responsive. They also let me know when they had earlier appointments open up in case I needed them sooner. Alex, the plumber was very professional. Informed me of the cost and offered to take a look at anything else I might have had a concern with. Would recommend to others and use again.

William Howard

Ricky Relf did a great job, far above expectation. He is friendly and professional.

Neil Hinkle

We had gone nearly a week with a broken water heater. They came in and had us up and running with a new one the same day though!

Mauricio Sirvent

This was the second time we had the chance to utilize Ricky’s services and again he was phenomenal. Extremely professional and responsive and a pleasure to interact with. I’ve never met a more nice and professional service technician and it would be my pleasure to use or recommend him.

Mose James IV

Excellent experience with Mr. Rooter and especially Ricky today! There was a leak hidden between floors at my loft office. Mr. Rooter had perfect communication throughout the entire process, letting me know when Ricky would arrive and a photo so I knew exactly who to expect. He arrived on-time and immediately got to work explaining every step along the way. He listened and assessed the issue making sure to cause as little damage as possible while searching for the leak. Once found, he gave a fair and accurate estimate of the work that needed to be done and completed everything the same day. His reporting was top notch and will certainly assist when filing for an insurance claim. I will use them every time.

Andrea Whittington

My scheduled appointment was for Friday but they got me in Thursday. Luke came out to unclog my toilet he was very knowledgeable professional and detailed. He went above and beyond to make sure that I was satisfied. He was up front about the pricing and what options I had.

Myckelle Williams

JAY AKERS and his team was prompt and professional! They came right out the morning after I called. They were actually able to determine the cause of my clogged pipes as a sewer cover that was lodged down in the pipe, unlike the Home Warranty diagnosis I received. With his great detective work, I will now be able to prevent this problem from recurring in the future. I will definitely use them again!

Ronald Hughes

We had a major leak in our home, and Ricky Was dispatched to detect and assess the leak. Ricky was up front about all costs involved, oft, and did a thorough job.. There is nothing more pleasing then a plumber who cleans up after themselves when they leave. Excellent job will definitely be using Mr. Rooter again.

Barbara Kebanli

Jay came out on Sunday of Fourth of July weekend within 45 minutes of my call regarding a backup situation. He camera’d and jetted my sewer line and found the problem. He and his crew returned a few days later to make the repair. Communication was excellent, he was extremely knowledgeable, courteous and professional. Mr. Rooter is my new plumber and if you have a serious issue, I highly recommend requesting Jay Akers.

denise mitchell

Mr.Dubose was very professional,courteous,friendly and hardworking. He explained what services needed to be done, the price and time it would take to complete the job. He did a walk through at end of job to make sure I was satisfied. I would recommend Mr. Rooter and John Dubose specifically.

Joyce H Maddox

My bathroom toilet was leaking around the base and the toilet was moving when you sat down. Shanti Hewlett did an assessment and gave me a price for the repair to the seal. I also have a broken inlet valve which needed replacement. Shanti took care of both issues. Shanti was very nice, he was professional and exhibited that he knew what he was doing. I was very pleased with the whole job. The bathroom was cleaned up after the repairs were completed. I have used Mr. Rooter before and have always liked the work.

Debby Barcella

Alex was incredible. His knowledge and experience was great. He was efficient and did exceptional work. I would want him to do all of our plumbing work - yes, he was that good 👍 …

Ron Fehl

Jay and crew did a great job replacing main water line to the house this week. He was extremely confident when he explained what he could do and followed through with that promise. Very satisfied with the job. Thanks Jay.

Bob Osborn

Installing a water heater is not for the faint of heart. Randy worked in my garage from 2:00 PM until 10:00 PM. He worked efficiently and effectively and installed a 55 gal water heater. Old water heater on the left and new one recently installed.

Diane Hawkins-Cox

Fixed a leaky toilet and informed us that our water pressure valve had failed. So he installed a new one in a more accessible location. He had to turn off the water to do so, and flushed the air out of the pipes when he was done! No other plumber has ever done that for us.

Kim Bigelow

Work was done in good time. Great clean up. Very professional.

Kevin Brown

Sean came out around lunch time and solved our issue in less than 30 minutes. I was pleased to get someone out to our business that day as one of our two bathrooms was out of commission. Would recommend and would use again.

Elnora Clark

Jason kept me up to date on his arrival; was on time, extremely professional, and very detailed. He took time to explain in detail what the problem was and the solution options. He even sent me an email with the details. I had a great customer experience and am a satisfied customer.

Char Adcock

Installation of new pressure flush toilet Employees were exceptional! Installers Brian and John did a wonderful job.

Andy Arias

Repaired clogged toilet, stiff sink knob, and verified clean sewer pipe. I highly recommend as Like was quick to diagnose and repair issue.

Linda Collier

My technician was very pleasant, curtious, thorough and professional. I filled out a review a day ago but got interrupted and didn’t finish original review. Thank you for letting me finish my review.

Jennifer Teves

A little costly but fast, arrived early and was courteous and communicated well.

Maria Moreno

Luke Sobus and apprentice Cameron provided excellent work, and service. They were professional and personable. I highly recommend them.

Diane Chang

Alex did a wonderful job! He is very polite, professional and thorough. He checked and made sure everything is working before he left. He went above and beyond to complete the task. I highly recommend Alex as your next technician for any plumbing work.

Veaya Stembridge

Sean was great! A quick beautiful job and left the area really clean. Highly recommend!

Sam Wilson

Jeremy and Luke did a great job in my bathroom. They were both very kind and hard workers. Definitely would work with them again.

Alex Hackworth

Very thorough inspection of faucets/heater etc . Answered all questions and made sure I had all information needed for future work on replacement items.

Ryan

Ricky saved us! We thought our hot water heaters needed repair but he instantly referenced our water meter and determined we had a large leak. By eliminating the possible locations of the leak, Ricky diagnosed it as a large hot water pipe break in the slab. He referred us to a water leak detection company that confirmed his findings. Unfortunately our flooring is raised too high above the slab for the specialist to isolate the exact location of the pipe break. Ricky proceeded to advise us that the repair could result in the majority of the flooring needing replaced. He suggested that a reroute of the water pipe would be best and the result would be a permanent fix. Ricky identified the hot water pipe going into the slab and bypassed it. We instantly had hot water back to all the bathrooms and it allowed him to determine only the kitchen and laundry room required a reroute. Throughout this process he even identified and repaired a gas leak at the furnace & installed a bigger thermal expansion tank on the water heaters. He also optimized the piping on the water heaters by installing additional ball valves so they could be isolated from each other in case one needed repair the other would still supply hot water. Ricky did a great job diagnosing and explaining a very complex situation. He was very thorough and took the time to properly evaluate all aspects of the problem and consistently communicated the cost to repair.

Michael Drubin (US)

I rarely write reviews and normally only if I feel the service was exceptional. Mr. Rooter of Atlanta has a great set of staff from scheduling all the way through service. Both technicians that arrived at my house were thorough, honest and what is needed more in the world. They should be proud of what they bring to homeowners given their specialized skillset. There is no way I could do what they did today and it ended up costing under what was previously estimated - which was a bonus. Thank you

Jessica Isler

I got a next day appointment for a routine (non-emergency) request, and John was amazing! He found significant issues behind our superficial request, and he explained everything in such an incredibly thorough and easy-to-understand manner. He demonstrated and explained all the repairs he made and was a delight to have at our home. I will definitely continue to use Mr. Rooter and will request John by name next time. Thank you!

Connie Finley

Mr. Alex was awesome and very professional. He did a fantastic job and a great cleanup after the job was completed. I am appreciative of Mr. Alex coming prepared with his face mask and his shoe covers. I will definitely be using this company again, and recommending the company to my family and friends. Great customer service is on the top of my list whenever I patron a business, and I got that great customer service, from the young lady that made my appointment, to meeting with Mr. Alex.

Reginald Balmir

Helped us out an emergency! Was very responsive, and explained everything as they repaired it! Awesome service

Matt Rumsey

Our water line broke and Jay at Mr. Rooter was the first to respond and showed up on a Sunday. He was clear, immediately assessed the problem, walked me through all the steps to remedy the issue (a broken water line that had leaked into my basement), gave me a fair quote on the spot, and provided me with his personal number to facilitate the ongoing conversation. He and his team showed up early, communicated well while the repairs were ongoing, held everyone onsite to high standards, cleaned up well after the repairs...honestly, I couldn't have asked for a better service provider in this situation given how disruptive the situation was for our family. I would recommend Jay and Mr. Rooter to anyone in need of plumbing repairs, particularly complicated emergencies, and am incredibly grateful for his reassurance throughout this process. Not to mention, they were the only provider able to bore in a new line and not have to destroy my yard in the process.

John Moore

Mr. Rooter of Atlanta once again provided great, professional service. I called them to check for a possible gas leak and Jason Johnson came out and dud a thorough check. He fixed one pipe and connector. In the process of checking all the possible sources of the leak, he noticed a water leak from the hot water heater. I decided to have the water heater replaced because I had wanted to get a tankless heater anyway. He came back with a couple of other guys to get the job done. In the process, they discovered even more problems with the heater, so it was good to swap it out. They were all professional and thorough. I am really happy with the end result. I greatly appreciate the detailed invoices that you receive after the service is done.

Gina Cianfoni

Ricky was a professional who kept us informed throughout the process of our shower repair, explaining everything he would be doing, so there were no surprises. He was respectful of our home and worked quickly to minimize any disruption to our daily routine. I would highly recommend Ricky.

Jazzi Belle

Steve was great! Like I wouldn’t ever want another technician, if I ever have any plumbing issues I will request him personally. Not only is he a pleasant person in general, he’s knowledgeable and makes it a point to make sure you understand what is going on with your home and repairs. Everything was done professionally and timely, would def recommend.

Michael Bendinelli

Called Mr. Rooter because the service was recommended in the Cherokee County Verified Home Services Guide. It was a Friday evening, July 1st.and there was water spewing down my driveway. They personally answered my call at about 7 PM and scheduled a repair/evaluation visit for Saturday, the following day. Due to unforeseen circumstances, they were unable to come on Saturday but were there at 8:00 AM on Sunday, the following day. The technician, Mr. Jay Akers quickly diagnosed the problem, provided an estimate for the repair and scheduled the repair for Wednesday, the first day available due to the holiday. Mr. Akers was not only professional but reassuring. The repair crew showed up at 8 AM on Wednesday, July 6, just as promised. They brought the necessary equipment and personnel to complete the job. They were finished within two hours of their start time. All members of the team are courteous, professional, and proficient in their jobs. I would highly recommend Mr. Rooter in the event of a plumbing issue with any other homeowner.

Sherrie Hunt

Very professional, knowledgeable and nice. New water line installed quickly. Will use again if needed.

Jacqueline Guiden

We had an unexpected water leak on Friday evening. Called Mr.Rooter on Saturday afternoon, who sent David en route within 30 minutes. Very professional and personable, and he took very good care of us! He came back the following morning to ensure all was well. Highly recommend if you’re looking for good service and quality work.

Service Honest1

Jay Akers and Mr. Rooter were able to help me solve a very difficult problem, very quickly! We discovered a big problem with our outdoor drainage system - catch basins, downspouts, drain lines, etc. We are in the middle of a major backyard renovation and the project had to stop because of this drainage problem. Jay and Mr. Rooter determined the solution and got it fixed in a total of two days. Thanks Jay for your great work and helping us get our construction project back under way!

Jill Stephens

Excellent experience with Ricky from Mr. Rooter. He was knowledgeable, approachable, friendly, and transparent. The work I needed completed was a bit above my current budget and he was understanding when I let him know I needed to explore a few other options before moving forward. I will certainly call Mr. Rooter back and ask for Ricky if I cannot resolve on my own. Great experience overall.

Robert Williams

Mr. Rooter came through again. This is the second time (different houses) that I've called on Mr. Rooter to replace a hot water heater. This time they sent out Ricky Relf. He was professional kind knowledgeable and cared about his work. He made sure to put on shoe covers which was greatly appreciated. He looked for any other issues that could cause me future problems. I was without hot water for just a few hours. It was a great job. Highly recommend.

Allison Miner

This is the second time I've used Mr. Rooter and I couldn't be more pleased. My regular guy was sick and couldn't come out so Gavin came out and he was phenomenal. He installed a toilet a faucet and a brand new dishwasher for me and just a matter of a couple hours. Their work is exceptional and I couldn't believe how quickly everything was done. The pricing was excellent and I would recommend anyone call Mr Rooter for any plumbing needs!

Cutright Martin

I contacted Mr. Rooter back in January to have a "leaky" faucet repaired. They sent a technician Ricky who was not only very professional and knowledgeable but also respectful and kind. He educated me about what part I needed to get from the faucet manufacturer so he could repair correctly. Once the part arrived I scheduled a follow up appointment and requested Ricky due to my positive interactions with him on the initial appointment. Once he arrived for the 2nd appointment he not only explained the repair but took his time to do a quality job. I definitely recommend Ricky and Mr. Rooter for any type of faucet plumbing repairs. Keep up the great service, Ricky!

Kelsey McDavid

Alex was extremely professional and great help with our plumbing issues. We had an unknown water leak and he confirmed that nothing is leaking any longer. He gave a very thorough inspection of all possible sources and then unclogged our shower in 20 min which has previously taken me upward of an hour with no success. Highly recommend him!

Audrey Stevenson

Thank you Mr. Rooter for sending Ricky and Matthew to our rescue. They did a awesome job! Very nice guy's. We felt very comfortable with them, they really cared about our situation and was very knowledgeable about what we had going on,..... And the fact that our water heater we purchased from you guys was under warranty was a plus ... Woohoo 🙌... Thanks guys for a job well done!!🥰🤗

R2D2 Park

Jay was one of the most delightful person I have ever met. He responded quickly and make sure that we know what he was doing. He got his job done and I would definitely use his service again. Thanks, Jay

Karen Thomas

Our service provider was Sean Holmes and the Service was superior. I absolutely loved the honesty. Few days before the Christmas party I’m hosting and I’m frantic! They could have very easily taken advantage of me. They quickly found the leak and fix it for a very reasonable price. Fabulous!!!!!

HS

I am very satisfied with my Mr. Rooter of Atlanta service. I experienced a clogged main sewer line that unfortunately backed up sewage into my home. Jay Akers and his assistant, Tony, arrived in less than 24 hours, on a Sunday morning. They explained everything they were going to do, did it, and discussed what they found. They had to return in 48 hours to fix it, but before they left, they left my bathroom clean, swept the main hallway, and eased my fears. When Jay returned with his new assistant, Jeremy, they fixed the problem with a large machine, tools and a lot of expertise and hard work. I am a tough person to please, and I have nothing but praise for Jay Akers and his team members. They were professional, polite, knowledgeable, and very easy to work with. Jay really appeared to enjoy his job and had a good sense of humor. He helped me get through a tough situation and made the experience surprisingly positive. Thank you, Jay!

Kimberly Forrester

Jay Akers and his crew were amazing! They were very professional and made the experience pleasant. I would highly recommend them for any of your plumbing needs.

Tony Rogers

Jay was very professional and very knowledgeable! Explained everything very well, and has a great friendly personality. Pricing was very reasonable for what we needed! Will definitely keep them in mind for any future jobs.

Rebecca Marie

Alex walked us through the leak step by step. He gave us cost approximations throughout the job as well. Great communication and the work was done well. He didn’t just fix the problem but he also found the root cause of the issue and was able to address it when on-site.

Karen Jones

The job turned out to be a much easier (and cheaper) fix than originally thought. Jay was able to assess the problem quickly and realized it was a less complicated and problem than we had originally thought. They fixed the problem quickly, efficiently and for much less money than we had expected to pay. They were also very polite and easy to work with. Same goes for the office staff - very polite, friendly and helpful. We would definitely recommend them and would use them again.

Bridgett C.

Alex Kozyrau was beyond phenomenal! He’s very professional and knowledgeable. He was able to resolve our issue in an accurate and timely manner. He also ensured we understood all the work that was completed. Highly recommended!!!!

Savannah Ranck

A week into buying our first home we discovered a broken sewer line. On a Sunday morning, Mr. Jay Akers came almost immediately to help us, and quickly discovered the problem. He put a plan together, and he and Tony Turner were back the following morning, completed repairs very quickly, and also helped get our yard back together! They were so kind, understanding, helpful, knowledgeable, and professional. Communication throughout was also very clear and thorough. I highly recommend!!!

Ricardo de la Cruz Martínez Ocadiz (ridelacruz)

Our house was built in the 1950's and still has some cast iron pipes, our laundry room had some water backing up the pipe and it seemed clogged. We called Mr. Rooter, Jason Johnson serviced us, he was polite and explained that the cast iron pipe was the issue and that he rather replace it than just unclogged. So we decided changed that pipeline. He was corteous and polite, answered all our questions and help us with a fair price for the short notice and amount of work. I would definetly recommend Mr. Rooter.

Suzanne Wohlhuter

Jay A. and Andrew F. came out and did a great job! I unfortunately had to call in the middle of the night, and they came first thing the next morning. They diagnosed the problem and got it resolved. There was also a hidden blockage they were able to find and resolve as well that we didn't even though about! That saved us a bunch of money. They were easy to work with and very friendly. I would highly recommend!

Emma Reynolds Middleton

Jay and his team are like physicians. They came out, assessed the problem, diagnosed it, and returned to perform (plumbing surgery) the work. Then, they left little evidence (uprooted grass, mess around the work area) that anything was done. Jay explained everything to me and showed me the finished work. We are extremely pleased with the outcome. I would highly recommend this team/this company.

Scott Lovingier

Jason professionally went over all my options and laid out a detailed plan if I wished to move forward. I was extremely impressed with his level of expertise.

Roger Seaman

Andrew was very professional and went the extra mile to do the job correctly up to and including going back to his office and a getting a piece of equipment from his boss to get to an area of repair he couldn't get to with what he had. He went the extra mile and I appreciated it. I hope I have no further need for his services but in a 35 year home who knows? If I do need help again I know who I will call.

Sahithya Reddivari

Luke did an excellent job in our home. We had multiple projects that he handled in a day, gave us good advice on the plumbing projects that needed immediate attention and those that could wait, and was very professional.

Ken Anderson

Just got off the phone with them. Their website says: "Plumbing provides emergency plumbing repair and installation services in The Metro Atlanta, GA and all surrounding areas" I have a plumbing emergency right now and the water is spewing out. It's 5pm. They told me they could look at it tomorrow during the day. This company does not provide emergency plumbing repair. In response to owner's response: Thank you for your response. Unfortunately, this type of emergency could not be solved or temporized by shutting off the water as the issue was with the water valve itself. It went running on and on until another plumbing company was able to come by on the same day. I don't recall her trying to get anyone to my place on the day of the emergency. I was told that it would be the next day. If an option was presented of a call that evening I would have taken it. Perhaps you were listening to a different call. In any case, emergencies can never be timed, but it was an unexpected answer to be told someone would be out the next day. I'm changing my review from a 1 to a 3 star, as it wasn't a terrible experience. Just really frustrating. Perhaps it's a staffing issue; I don't know. Good day, sir.

vicki mcdonald

The office personnel were professional and quick to get me an appointment. Sean came out on time and worked diligently to clean my sink drain. I was impressed with the service.

Lori Smith

John was very knowledgeable about the issues with my water heater, including informing me about the need for a water pressure shut off valve, which cannot be detected in the house.

Craig

Jay Akers and his crew came out to service our home. The schedule appointment just to give an estimate, was set for tomorrow (July 15th). A time slot opened up today (July 14th) and the service rep. (Jay Akers) was in the area. With in 2hrs, the job was complete. Backed up cast iron drain pipe that has been abused with grease and other waste for 60yrs. 10/10 would recommend and if any other problems occur, we will be using Jay and his team again with Mr. Rooter plumbing of Atlanta. -Craig

Jeanette H

Alex arrived quickly and after several questions discovered that the water heater needed replacing. He went back to the shop and got a new one and installed it. Start to finish was about 4.5 hrs (including his travel time to get the parts). This was a huge relief since had had unavoidable plans later in the day. Thanks Alex! I would definitely use again.

David Molson

John did a GREAT job! He was very professional and fully explained the process, cost and timeline. Very satisfied with completed job and would highly recommend.

Steve Bennett

Very thorough and professional. Also took measures to keep house clean and did excellent cleanup.

Debra Dozier-King

Justin M. was my service person. He had the right sense of professionalism, he listened, and he did a great job. Also, he was quite informative. I would gladly request him as my plumber on any day. It was a pleasure to receive great customer service.

Brooke Adler

Ricky was awesome, very professional and patient. He explained everything thoroughly with complete transparency and provided options. He treated me like he would have treated family and at no time did I ever feel pressured to make decisions. I was able to make good decisions because Ricky provided me with good information. He’s got a solid head on his shoulders and he takes time to think things through. Now I can get back to focusing on things other than my kitchen sink.

Britney Phillips

We’ve used Mr. Rooter multiple times within the past few weeks and they have always been reliable and showed up the same day when we had big emergencies. Ricky Relf has been our technician the past three times we’ve called and he is incredible. His customer service and professionalism are astounding. He has gone out of his way, even on his days off to come when we urgently needed someone. He’s just one of those rare people who are really there to help and not rip you off. He definitely goes above and beyond for his customers. Also, all of the dispatchers and the people who answer the phones are all so nice and accommodating and they try their best to make you feel less freaked out when you have bad plumbing problems. 10/10 would recommend! Thanks Mr. Rooter!!!

Deborah G Williams

Jay, Luke and Justin, the three Amigos. They were very friendly, on time and professional. They worked together like a well oiled machine, a GREAT team. They answered all of my questions and explained the job as they went along. They cleaned up after themselves and Luke even took out my trash. I would recommend these three guys to anyone look for hard working knowledgeable young men. Keep up the good work gentlemen...

adam thomas

Jay Akers of Mr. Rooter Plumbing was excellent. County shut off our water after a leak, caught us completely by surprise with two young kids. As first time homeowners we expected the worst and got the best. Jay showed up early, explained everything and quoted us a price. I know nothing and would have paid anything to have it fixed. 35 minutes later we not only had water back, but Jay explained when the crew dug up the pipes/valve it was an easier job than expected and would cost considerably less than we originally agreed to. Read that last sentence again. Can not recommend Jay and his team highly enough and as a result this is now my first ever review on Google.

mark dagel

Called 2 other companies that were 24/7 ....that still have not called me back after 10 hours. Called Mr. Rooter and within 30 minutes I was called and within an hour a service tech was at my doorstep. Within an hour my sewer line was unclogged, water turned back on and my house is back up and running. Great service. Would not even think about using anyone else. Just saying.

Maria Westsidestory

Ricky Relf was professional, knowledgeable, and honest in all interactions. He really made sure the job was done and done correctly. He was thorough to make sure our problem was taken care of from the root cause. We were hesitant at first calling anyone but he put all our hesitations to rest. Would highly recommend to anyone.

Ben Henson

Our drain line was severely clogged, preventing us from using plumbing in about half of our house for nearly a week. Three different plumbing services came out to tackle the job, but only Jay Akers and his team from Mr. Rooter were able to get it done. He easily saved us from spending $6,000+ on an unnecessary drain line replacement. Will definitely recommend as a reliable, cost-effective, and professional plumbing service.

James Artzer

Gavin did an excellent job on both issues that I needed work done for. He was professional, experienced, efficient, clean, and personable. This is my third time working with Mr. Rooter, and I’ve had nothing but positive experiences with this company and it’s representatives.

Anthony Patton

Ricky was able to arrive earlier than expected. He was able to quickly assess the situation and made us feel at ease. Very knowledgeable. I would definitely use him again.

Miss Ari

Luke was amazing! I was so nervous that I had a pipe to bust underground. He came quickly, was very professional, and quickly accessed it was a near by neighbor it was just affecting my yard. Thank you Luke! Highly recommended

Sabrina Studstill

While I thought the first technician had done a great job, when I attempted to use the appliances attached to the repaired pipes, I ran into issues. When I called, they immediately scheduled another technician to come look at the issue. Mr Dubose came and repaired the issues, gave me documentation to help me in my future hook up and tested the hook ups before he left. I was not charged for his visit and that was so much appreciated. I will use their services again in the future.

Forever Rain

Had issues with my water heater and the ignition of my furnace. John came the same day I called and explained everything to me in terms I could understand. He was fast and did a great job will for sure call him for future work in my home.

Marion Turner

Andrew did a great job. He was on time. Was very courteous. Informed us what was needed and about things to watch out for in the future. He is ordering some parts for something and I hope he will come back and do that job too.

Pc Jackson

Company returned my call within 24 hours and scheduled the service the same day. All work was discussed with me and was provided a quote before the work was started. Work was completed promptly and efficiently. Technician arrived on time and cleaned up after work was done.

Eli Ferrer (Eligold)

Ricky Relf from Mr. Rooter was excellent today, he was patient and gave us a comprehensive diagnostic, so no surprises very thorough with the walk through when looking at our sink repair. It’s hard finding good quality and experienced professionals, I’m sticking with Mr. Rooter for now on and I hope you do too!

regertz

We had a broken older shower valve that started to leak and our tech Mark was in on time and located a replacement within a day. He gave us a detailed report on the system, no surprises on the repair price quoted at the end, and came early the next day with replacement part. We were very pleased with the service and recommend it.

Hayley Whedon

Ricky was very professional and friendly.

Chris Gambill

It was a pleasure working with Mr Rotor. They were responsive and very professional. My plumber was Ricky Relf. Ricky was professional, timely, and did an incredible job of not only communicating the issue, but also documenting the repair. I will definitely be requesting Ricky for any future plumbing needs.

Mark Woerner

I called yesterday and made an appointment with Dave to fix a leak of my outside waterline. I let him know I would not be available the next day until 9:30 AM. Mr. Rooter left me a message that next morning stating someone was ready to come at 8:00 AM. I did not get the message until I got home at 9:30. I called Ingrid at Mr. Rooter and let her know I was home. She stated that they cancelled the call because I was not home. I let her know that Dave and me confirmed the day before that it would not happen until 9:30 or later. Ingrid confirmed that was in the notes. Ingrid said she would get back to me in a few minutes to see what they could work out. Never heard back from her. I called back about an hour later and spoke with Jersey. She spoke with her dispatcher who said the appointment had been cancelled and I would have to reschedule. I told Jersey that it was not her fault but just to forget it and I would contact a more organized company. I was in the process of contacting Neighborly when Jersey called back and said Jay was on his way. Jay was extremely courteous, knowledgeable and professional. He explained everything he was doing to fix the problem. I would highly recommend Jay. But I do take issue with the charge of $896. For a couple of dollars worth of parts and an hours worth of work I feel the charge was extremely exorbitant.

Tamar Charles

The fee was feasible but Justin was also on time, informative, and gave clear concise instruction on next steps towards getting my washer and dryer hooked up. I thought I broke it but just need to make another trip to Home Depot for the parts needed. Definitely will be making sure to use Mr Rooters as I go through remodeling my home.

Jennifer Williams

Alex Kozyrau was very professional and resolved my issue. I had a bad smell coming from the sink in my bathroom. I had 2 other plumbers come out and they could not figure out the issue. Alex figured it out within a few mins. I will definitely request him for any future issue.

Keith Schneider

Could not have asked for more courteous, responsive and professional work than what I received from Gavin and Jason. Gavin came out late and patched us up and had jason come out the next day to repair the water main from the street to our house. They take customer service seriously and have certainly made me a customer for life.

Ana Rodriguez

Mr. Akers was very professional and explained everything in detail. He was kind and understanding of the issue and told me not to feel bad that they do this all the time. It just made it very easy to work with and I am very thankful for his work in a timely manner.

Elen E

We worked with Jason Johnson on the replacement of our leaking water heater. I appreciate the professionalism by the office team in scheduling and communication regarding the appointment and who will be our technician. Jason gave us clear pricing breakdown and explanation for every step of the process. I’m the end, he did everything exactly as explained and in the time promised. I’m very happy with the results.

Rajesh Natarajan

Jay Akers and his team did a great job. They were in time and made sure the water leak is fixed and also make sure not too much damage to the property. I would recommend Jay Akers and his team to fix any plumbing issues

Kristine Maggio

I have an older house and seem to have issues pop up from time to time. This was the best experience I have had with a plumber ever. Jay Akers was responsive, fixed the problem quickly and was very helpful. I have finally saved a contact that I will use again!

Daniel Brown

Ryan and John found the problem, explained it and hopped right on it. Very professional.

Fatimah Alea

I had a great experience with Jason. He took his time when reviewing my plumbing issues with me. He took time to educate me about the things going on in my home. He even made 2 trips to Home Depot. Very friendly. He replaced two toilets, piping under a sink, and installed a new pressure release valve. Overall, an awesome experience.

Charlotte Yenn-Batah

I’m glad to have Jason Johnson as our tech specialist from Mr Rooter to come install a new water heater for us. He was professional, on-time, kind, explained everything to me and we connected as believers. I ask our Heavenly Father to grant his family their wish. Prayers up for U my brother!

Wilhelmenia Chavis Watt

Repairman was personable, efficient and answered a multitude of my questions.

Lashiba Barnes

Ricky R. was very knowledgeable as well professional. Ricky took the time to explain each step before and after the job was complete. In the future if I needed services I would definitely ask for Ricky!

Mary Kidd

John was prompt, professional and courteous. The visit was to address an emergency situation. Although such emergencies tend to be stressful for home owners, we were glad to have a professional handle the plumbing problem for us.

Charles Burton

Jay and his team demonstrated the utmost in courtesy, professionalism, expert explanation of the problem and exemplary technical competence. It was absolutely amazing to watch the teamwork that looked like it could have been orchestrated like a precision drill team I was on in college ROTC.

H Kelsch

Ricky and his teammate JJ were both great. Extremely communicative and thorough in trying to diagnose and isolate the problem then successful at fixing the clog in our drainage lines. With two little ones and the holidays on the horizon this (clogged toilet and shower drains) was not a scenario we could afford to deal with. Mr. Rooter came to the rescue and had Ricky out the next business day. Wonderful experience all around.

Nita Lester

Chase was very professional and patient with me and my husband as he carefully explained the options that were available for the plumbing repair. He did an excellent job on the repairs and I will request that he handles any future plumbing repairs that we may need.

Robert Paschka

No one wants to go outside and see puddles of waste sitting in their driveway. I called at 8pm on Tuesday night and at 9am Wednesday morning Jay and Luke showed up. Jay had me watch on the monitor as the camera wound it’s way through our pipes out there. As he diagnosed the problem I was able to see what he was seeing. Once we knew what we were dealing with he gave me a short term fix option and a more permanent one. After I chose which way to go he gave me a detailed quote and an estimate for how long it would take. He and Luke both worked hard to stick to that timeline and got the work done without any additional cost. I appreciate how quickly they finished and got things back in working order

Hali Hill

Jay and Luke were awesome. Very honest. Very professional. I was extremely stressed about the situation, and they made me laugh and calmed me down while trying all methods to complete the work in the most cost effective manner. I recommend them to anyone!

Seema Terry

I needed to replace my water heater quickly. Matt came out at the time he said he would arrive, gave me a quote within 5 minutes and after I agreed, came back the very next morning, on time, to complete the install. The team was professional, kind, and very clean and thorough. I would highly recommend Matt and Kevann!

Tamra Muhammad

Mr Mike came assessed and started the job with no issues, which I greatly appreciated. Due to the circumstances it was short-noticed as well as a long overdue job (helping family) but Mr Mike reassured me that all is repairable and provided a decent timeline. I’d recommend him to anyone!!

LaRoy Penix

I had a RS Andrews plumber out to my home to diagnose and repair slowly draining sinks. I was told the problem was the stoppers. A week later I had backups in my shower with sewage in my two bathtubs. I called RS Andrews again and was told that there was something blocking the outflow line and I needed to have it jetted out but they only had one truck that could fix the problem and it would be about a week to do it. They referred me to a company of one of their ex employees but he never called me. I called Mr. Rooter based on a Trust Dale recommendation. Jay Akers came out and inspected the whole outflow in the ceiling of the basement and found a backflow valve that was broken. He replaced it and the problem was fixed in 2 hours. He listened, he looked, he found the problem and fixed - same day!!

Tequila Banks

Ricky was awesome, he explained the process very well. Did the job in a timely manner and answered any question and concerns I had.

Valencia Gilbert

My service technician Jason was very professional and knowledge. Jason went over everything and we both looked at my outside meter together. I would refer Jason to family and friends if needed service from Mr. Rooter.

rico delasbour

Service was great! John was very informative and recommended a good plan of action to fix a leak. Would definitely call back and ask for John!

Clifford Mincey

John was a joy to work with. He was very professional and informative throughout the process. I will definitely call in the future to have John, Mr. Rooter, to do other repairs or replacements. Thanks for a job well done.

Darrell Pettigrew

Mr. "John "and Mr. "Jay " showed up and showed-out, working hard until my 49 year old basement iron pipe was replaced for its leak, later jetted for its clog build-up. Two men helped Jay but I had more direct contact the above. The Company is in good hands with these men--hopefully the boss treats them well! Darrell Pettigrew

Kim Quilty

Jay and his team from Mr. Rooter responded quickly and took great care to make sure our main water line to our house was installed correctly restoring our water service after a break in our water line.

LaTesha Sylva

Randy was a awesome guy. I woke up with a complete flood in my bathroom. He took very good care of problem, took his time and got everything up and running for me perfectly! I will definitely be calling him back if I need any other services. Hope to just ask for him directly or request him if anything. I am a very happy client!!

Liam Madden

The service by Mr. Rooter tech Luke Sobus was truly excellent. Mr. Sobus carefully diagnosed the problem and skillfully replace the damaged pipe joint. Also, his communication skills are excellent!

Barbara Anderson

We've worked with Mr Rooter a number of times over the years and always had a great experience. This time was no different - Jay Akers came out to help us and he was extremely knowledgeable, professional, and efficient. He clearly explained everything he was seeing as well as our options for repairs. We've also worked with John Dubose in the past. Both John and Jay are clearly experts and it's a pleasure to work with them!

Paige Salter

I'm so thankful we called Mr. Rooter to fix our plumbing problem. The dispatcher was very helpful and sent people out right away. Jay Akers & Ricky Relf showed up to help very quickly. They were both extremely professional and kind. They clearly explained what the issue was, how they would fix it, and what the cost associated would be. They got the work done quickly. They also showed us exactly what repair they had made and patiently answered our questions. Thanks Jay & Ricky for restoring water to our home tonight!

Christy Smith

Quick, professional, thorough! Thank you so much, we'll definitely use Mr. Rooter again as this is our second excellent experience with their company.

Max McDonald

Andrew Fitch did an awesome job and was ready to answer any question I had! Definitely did an awesome job! Mr. Rooter should give him a raise!

Andri Holzach

I am very satisfied with Jason Johnson and the experience with Mr. Rooter in general! I called in the evening and was placed on the emergency wait line for the next day. Jason came shortly before noon and I immediately had a good feeling about him. I showed him the pipe that leaked in the front yard and he patiently listened to me and took an overview. What I really liked was that he showed his knowledge about the whole situation. He didn't just address the leaking pipe but also pointed out the whole system in general and where else could be a problem that is connected or will give me a headache in the future because of the age of the house. He gave me a clear overview, discussed the different solutions and options and how to attack the problem(s). Jason is a really friendly and nice person, showed a deep knowledge and enjoyment in his profession and this poor guy worked in cold, rainy and muddy conditions. When I was out there he showed me the different components and answered my questions and I enjoyed listening to him and learning a few things. He did really great work and I loved the end result. I recommend Jason and Mr. Rooter and definitely will keep their number ready. I like that they use iPads and show the overview of the work and also their invoice with photos and a description of what has been done. 5 stars well earned!

Barn Ellis

Matt Ballard and Ricky Relf replaced a 55gal gas water heater with a 75gal gas water heater on the second floor of a hundred year old house. They were super thoughtful, extremely professional and did a terrific job starting with an in-person consultation by Mr. Ballard with a solid estimate and very helpful information, to moving the very heavy equipment carefully and safely, down to spending extra time making sure everything was done right. Couldn't recommend more highly!

Jonathan Minnen

Their work broke after one day. Changing my review. See additional review. This is a new review Sept. 2021 to replace the hot water tank. We have found that when Jim Mahoney comes, their work is outstanding. He is our preferred technician and his apprentice, Andrew, was also great. We are very pleased and will call them again. Pricing isn't cheap, but it is fair. We don't want cheap, we want the work done properly and responsively. Also, they stand behind their work. The one time we got a different tech a year or so ago, we weren't happy, but when Jim then came out, everything got done properly and the first time. They also did a great job of cleaning up the work area. The installation appears very professionally done.

Ashley Rausa

From the initial call to set up and appt to the tech coming out my experience was stellar. When I made the call to advise of my issue and get someone out the gentleman on the phone was professional, helpful and most of all kind. He helped me get an appointment right away and identified what my issues were. When the tech Chase came out he was excellent. He was Patient in explaining what was going on and took the time to help. I will certainly call them again when I have a need !!! Awesome company!

Meredith O'Reilly

Jay was fantastic. He was knowledgeable, straightforward and genuine. We will definitely ask for him next time we need any plumbing work done.

Brenda Sullivan

Jeremy Brodie was very informative & professional! He arrived on time & did an excellent job. I was very impressed with him & Mr. Rooter.

Cindy Starr

Jay Akers, Gavin, Andrew and Luke showed up and showed out. Jay Akers is definitely a og plumber. Luke came out first and called Jay to follow up. Jay came and within 10 min my home was back to normal. They cleaned everything after work was done. We love this company

Michael Pitts, Psy.D.

Jay Akers was the lead plumber on this difficult project. He is very energetic, obviously enjoys his work, is professional, customer Oriented and knowledgeable. Great job by the entire crew!

Ginny Perlman

Excellent service from scheduling to service tech and repair. Leaking hot water heater and had tech Alex out within an hour! Was replaced and had hot water that evening. A little more expensive than expected but worth it to have friendly and efficient staff . Thank you!

Michael Sternberg

Steve was promt, listened to my issue with commode, surveyed the problem with flapper and associated components, and installed new flapper and components. He showed me finished work before asking for payment. Additionally he surveyed 2nd commode in my condo and made minor adjustment so that it filled to proper level after flashing. And at my request he reattached the pull rod on my bathroom sink. Steve and his assistant Ron left me happy with Mr. Rooter Plumbing.

K Faye

My service tech Andrew was very entertaining and professional and was able to take care of the problem. Thanks for the rapid response time.

Liz O'Connor

Jay was great! He and his team installed a new water line from the meter to the house. We will definitely call Mr. Rooter for future plumbing needs.

Hai

Had a water pressure problem that I was not sure what the cause was. Mr. Rooter dispatched us a great technician the same day that carefully explained our problem and what our options were. Gave us assurance that if the first solution didn't work, we wouldn't be charged for it. Understood my family's situation of me needing to communicate mainly over the phone, got the work done (turns out was the pressure regulator). Can't say enough good things about our experience and will be using Mr. Rooter again in the future.

Stephen Fox

Excellent and fast service! I discovered an outdoor water leak on Thanksgiving. Steven was at my door within 20 minutes of my call and had the problem diagnosed 10 minutes later. The issue was within a few inches of our shrubs and he took great care to ensure he didn’t damage them while doing the repair. He’s a really friendly guy with a great personality and did an excellent job. I would highly recommend to anyone.

Donald Battle

Alex properly identified the issue. Provided the options and did a masterful job performing the repairs. We were in the process of selling our home and Alex made suggests for the necessary repairs to bring us up to code for the inspection. We are very happy with the service and level of work performed.

Kristin Levin

Jay and his crew were great! The team came out quickly the same day to diagnose the issue and had it fixed first thing the next morning. They explained everything they found and what they were going to do. Would use again!

Laurie Kelley

John was amazing. He was on time and very informative about the issues I was having with my toilets and the pricing. He made me feel very comfortable and I was happy to work with him. I will request him again for any further services. Thank you John!

Colette Bullock

The technician was great. His machine was broken so he had to travel 45 minutes out of his way to pick up another one & then an hour to get to my location. I called another well known company yesterday & they never showed up in the time frame they gave, called at 11pm to say they were rescheduling for this morning then called at 5pm to say they would need to reschedule for tomorrow morning. I called Mr. Rooter late in the morning, they gave me an afternoon time frame & called when they were going to be late but ended up still coming in the timeframe they originally gave. My system is now working & I’m so appreciative because I have patients to see Monday morning & I didn’t want to cancel their appointments. Thanks Mr. Rooter & plumber Keevon Jones!

William Brooks

Of course I had heard of Mr. Rooter for a number of years from time to time but this was our first time using them. I got the referral from the consumer advocate Dale Russell where they were highly recommended. Everyone was very congenial and the process was very straightforward for us. The plumbing team texted when they were on their way and they showed up shortly afterward. They told me they price of the repair, I approved the repair and they fixed the problem and left in around 30 mins. Very good experience for us! Our technician was Keevon.

A B

We absolutely love Rodrick! Our water heater ruptured on a Friday night of all nights and we called Mr. Rooter Plumbing. He came out the very next day and fixed everything! He's an awesome plumber and he knows his stuff! We're always hesitant to call a company if we haven't received a recommendation about their services, but we're so glad we went with them and got Rodrick! He eased our stress and worries and provided us with a top-notch water heater that we can trust was expertly installed by a licensed and certified plumber and operates efficiently and safely! We're very pleased with the services we received. Thank you so much Rodrick!

T Beteta

Steven was the most professional technician I have worked with in quite some time. He was quick to diagnose the problem, explained the issue and cost, then proceeded to work efficiently til completion keeping me informed the entire time. Highly recommended!

Samella Walker

My toilet had needed to be replaced/reinstalled after having some new flooring done by another company. I called Mr. Rooter and Chase came out, though the toilet wasn't reinstalled today, I was happy with the advice Chase provided, will be requesting Chase for some other plumbing repairs and wouldn't hesitate to recommend.

S Smith

Jay Akers was awesome and didn’t even mind when I started crying as he told me the scope of the problem. Ha. But once our sewer stopped up he led us through what we needed to do to get a tree removed, get the city to mark our utilities and he did it all in 24 hours and our sewer was back up and running. He also saved us a lot of money by talking through options. His team was on time, professional and hard working. Highly recommend.

Patsy Allison

Justin Medlin found that I had a Pressure regulator that was showing over 100 and causing multiple problems throughout house: leaky faucets, etc. i had been serviced by a well known plumbing/heating contractor over the years and no one had bothered to even check this for me. The original one (30 yrs old) was replaced today. I am pleased with the work that Justin and Luke did today. I will be depending on them in the future for my plumbing and/or electrical needs.

David Gill

Great experience! Will use them again.

M H

Wow! They were great. You don’t usually expect to have some of the best conversation of your day during home repairs, but this was just the case. Steve was not only knowledgeable and fixed the problem, but he went out of his way to talk to my partner and I, shared tips that’ll help us, and was so darn polite and respectful. Excellent experience. I’ll ask for Steve by name next time, and so should you! (His apprentice (can’t remember their name) was also just a joy to have as well)

Emily Ribblett

John was very thorough and worked hard to find the true cause of the clogged pipes. He also helped me understand how to continue unclogging the pipes and how to keep them clear. He even opened up the plug in my brand new garbage disposal so that the dishwasher wold work correctly. My only issue (4 stars instead of 5) was having an appointment set up for 11-2 and not getting service until almost 6:00pm.

Kenya Weaver

The level of service i received was phenomenal!! One thing i appreciated the most was his honesty. He was very upfront with cost and expenses and i didnt feel like i was forced for services. Mr. Rooter will be my plumber for any upcoming repairs needed. Thank Jason!!!

Rebecca Ghee

Andrew did a great job taking care of our leak. I appreciate his time and effort in making sure that everything was working properly before leaving.

Jordan Kukler

Chase Brock with Mr. Rooter is honest and considerate who took my thoughts and concerns into account. Chase went above and beyond to fully solve a problem that a previous plumbing organization had not been able to. Thank you, Chase!

Elizabeth Poulsen

Jay Akers of Mr. Rooter saved me $2000 on my sewer line repair compared to 2 other estimates. They were available within 2 days and repaired exactly as expected. I’ll call Mr. Rooter first for any more plumbing needs.

Natasha Dowell

John from Mr. Rooter was such a huge help to me. He replaced two gas lines that had been punctured. He described every step he was taking and was very clear about what the costs would likely be. He also worked very quickly and cleaned up perfectly once he was done!

Jared Luke

By no fault of his own, Steve wasn't able to determine the cause of the leak but he did walk me through the process and next steps. This was extremely helpful in a very stressful situation that involved multiple condo units. He was extremely knowledgeable, friendly, easy to work with.

John Hayward

Jeremy arrived as advised, located and fixed the leak very quickly

Francisco Vidales

John did a pretty good job during the installation of warranty replacement garbage disposal. He was very thorough in explaining pros / cons of the unit as well as items that can and can’t go in there. All in all, I’m very satisfied with the service both John and the company he represents, Mr. Rooter Plumbing, did.

Eric Nawyn

Justin did a great job! He was super friendly and fast. Helped install a new water line from crawl space through the wall to the fridge. Great experience

Gretchen Hudson

He came within an hour and solved my problem. He was great, and provided information about getting a new water heater. I give him 10 stars! Thank you t o the company and the kind gentleman who came and saved us on a Sunday.

Keith Richardson

Eric was our technician. He explained the process so we knew how long to expect the water heater swap to take and how long we’d be without water. He and his partner worked quickly to have minimal down time. We’ve happy with the results and found the pricing fair.

Linda Rosenbaum

Chase Brock was on time, professional, knowledgeable, patient and very helpful. He had to do some research on my equipment to figure out which parts were purchased most recently.

B Catall

Same day service Right on Time Excellent Technician

Cheri Olivier

Steve was awesome! He explained our options, was very courteous and definitely takes pride in his work! (This really means a lot to my husband and I. ) Steve was very thorough and we feel that when we need plumbing work done again, we will be calling Mr. Rooter and requesting for Steve to do the work! We were very pleased with the prompt service and the work done! Steve saved the day!

Ben “Duck” Epstein

My wife called Mr. Rooter as our tenant had a toilet challenge with water leaking out. I was nearby and immediately shut off the main water valve to stop the water from spewing out. Mr. Mahoney arrived within the allotted time the nice young lady who answered the call said he would. She even called me to update me of his ETA. Once Mr. Mahoney arrived he was very courteous and professional. He repaired the toilet quite quickly and efficiently. He even checked the water pressure. Pretty reasonable for an emergency call. I highly recommend Mr. Rooter.

Beth Warstadt

February, 2021 Jason was awesome! When I called in a panic because my water heater was gushing, David in the office helped me deal with the immediate crisis, and then Jason went out of his way, after a very long day, to stop and make sure we could control it overnight. He came the next day, late in the day because his previous stop had taken longer than he expected, but he stayed far later than we would ever ask to make sure we had hot water. I will definitely be calling Mr. Rooter whenever I need help with plumbing.—— Aug 18, 2021 We’ve had another plumbing disaster and called Mr. Rooter a second time. Our technician, John, was terrific. He managed a difficult situation— because of the age of the house and the hardware—and stayed with the issue until he resolved it. He was polite and personable, and we’ve made an appointment for him to return and do some more work for us. Mr. Rooter is now our go-to whenever we need a plumber.

Glenda Richardson

John was the plumber the company send. He was prompt, professional and provided excellence service. Because of John, and Mr. Rooter's emergency service, a very expense home repair was diverted. If all their repair specialists possess the expertise as John, Mr. Rooter has made a customer for life. I will not hesitate to refer others to Mr. Rooter. Besides, their commercials are cute. 👌😊👍🌹

LaLa Alexander

John was so professional, on time, quick and just an overall nice guy! He fixed my gas line. I’m very very pleased and highly recommend this company especially John Dubose! Thank you so much John!

Delores Norman

My first call and within one hour Mr. Rooter came through, on a Saturday! Mr. David Artman it was such a pleasure to have you dispatched and be of great service! To hear my toilets flush may not sound good say but it was very awesome to hear. Thank you so much for allowing me to see the process and share the excitement with me!

Christine Turner

Super nice guy. David told us from the get go he thought our septic tank was full. We asked him to check for a clog anyway, just in case. He did everything he possibly could to check for and clear a clog if it was there. Turns out there wasn’t a clog and we should have listened to him in the first place. He was extremely professional about the whole thing and I really appreciate him going the extra mile. Great service!

Mariah vazquez

Jim came out earlier today and did a great job! Very nice and understanding guy. He was here for quite a while as I had about 3 plumbing problems. He didn't rush things, he took his time. This is my second time using Mr.Rooter. Very professional company.

Roberta Howard

Alex Kozyrau, was very pleasant and explained everything to me. He knew how to fix the leak and did a very good job. Leak was fixed when he left. It was a bit pricey so shop around.

Jonet Eason

I found Justin to be kind and personable. He took the time to point out and explain things and then repeated it to my spouse over the phone later. He was concerned and informative, professional and kind.

Barry Henderson

Very happy with John's service. Prompt, professional and thorough. While replacing the water heater he noted an issue with the main water cutoff, which I knew was an issue. He provided several alternative solutions and the final result was first class. Highly recommended!

C M

Ricky was highly professional, explained my options, and made other recommendations I may need to do down the road. I found him to be trustworthy, and I will request him the next time I need a plumber.

Jamie Cary

Mr. Rooter, and specifically their technician Steven Gers, did a great job on some MAJOR plumbing repairs at our business. They completely replaced the entire workings of our sewer lift station and were exceptionally professional and friendly over the entire job. I would not hesitate to recommend Steven and his team for any future needs, business or residential. Great job!

Earnest Thomas

Our plumber, Mr Shaunti Hewlett, was a pleasure to work with. He was both professional and knowledgeable. He assessed our problem in no time and offered a solution in a very timely manner. Once we authorized him to make the repair, he diligently and meticulously attacked the task at hand and completed the repair to our satisfaction. We give him a 5 out of 5 rating and would utilize his services again if needed.

Dee Newkirt

We haven’t needed any major plumbing repairs until now. We found Mr. Rooter via Trust Dale. Jason Benson, the technician, was nothing less than awesome. He was humble, professional, courteous and more importantly, knowledgeable as he answered all of our questions and provided additional information on the processes of the repairs to the drain line and water heater install. There was never a forced sale of any kind. As a consumer, that is absolutely important. We will need more work performed in the near future and will, without a doubt request Jason.Benson.

Wonderfully Made Blu

Mr. A. Kozyrau was ontime and very professional. He explained the steps to get the job done and answered my many questions. Happy Birthday Alex! 🎂 …

Brad Bendeck

David Altman did a phenomenal job for our basement plumbing issues. He clearly communicated what he was going to do, why, and then showed us his work when he was done to ensure we were happy. I couldn't have been more pleased.

Quenon Smith

Jay Akers was FANTASTIC! Very professional, knowledge and most importantly HONEST about my options for repair. I will certainly use Mr. Rooter of Atlanta again in the future!

Misha White

The plumber was very professional and knowledgeable

Mignon Porter

This is my 2nd time using Mr. Rooter and once again, I was pleased with the timeliness, professionalism and quality of the work. The cost was also affordable. They have a repeat customer in me!

Chiquita Clark- Hand

Chase was absolutely phenomenal. He was extremely professional had extensive knowledge and he has a great personality. I would definitely recommend.

Saadia Baker

Steven was extremely careful. He paid attention to details, explained everything he was doing, what it would cost, and how to be proactive versus reactive with future plumbing concerns. He was thorough and honest. I would recommend and use him again for any plumbing issues I have. Thank you for quality workmanship and service.

Kimberly Donaldson

Actually called them because of seeing them on Undercover Boss and how their company operates and what is expected of their employees. They accommodated me same day for a difficult problem and got it fixed. I had originally tried to go through my American Home Shield who are worthless. Despite having sewage coming up in my shower, AHS asked if I had any other bathrooms I could use and they might be able to come out on Monday. You get what you pay for. I was very pleased with Mr. Rooter and will definitely use them again.

Kevin Benscoter

We had an emergency and jay akers was quick to respond and got us back up and running in no time. It was the best possible outcome

Hallie Burden

Ricky was very helpful, explained everything, and took very detailed notes for the future. Will definitely be recommending Mr. Rooter to friends as I always have and now I can recommend Ricky as well!

john weeks

Came within an hour, brought every tool he could possibly need, figured out out, and kept my basement from flooding. Pretty cheap compared to a flooded basement. Nice guy too.

Wallace Carlisle

Work involved installing new backflow valve and clean out on sewage drain in basement.This included putting in access box and required breaking out concrete to reach drain pipe. The plumbing seems fine however the concrete work looks primitive. The access box is not level and is an inch below the floor. Not what I expected for the price charged.

Latojnia Smith

I was having a issue with the water pressure in home. Jay Akers found out what the issue was and worked quickly and efficiently to resolve that issue. If I could give more than 5 stars I would. Highly recommended.

Jonathan Smith

They responded quickly and had the technician Ronnie Williams out the same day to remove the bad water heater. He was back the next morning as promised and installed the new water heater with no issues. The excellent service is greatly appreciated!

MrNoName

Overall Mr Rooter did an excellent job! John Dubose is truly an OG plumber. He was able to diagnose my plumbing issue when we came to house. I previously used another plumbing company exclusively and found their plumbers to be too young, inexperienced and sometimes unprofessional. Mrs. Dubose did a major plumbing job and fixed my drainage to my sewer that caused a back clog. John Dubose fixed my kitchen plumbing, and flow issues with sitting water in the pipes. He also installed clean outs inside and outside in my home. Overall great job, and I would recommend anyone to hire Mr Rooter for your plumbing issues.

Terri Kirk

David was VERY professional, knowledgeable and personable. It's not often that you get all three of these qualities in one contractor. He educated me on a lot of plumbing issues, and he was very patient and good at explaining the issues. I highly recommend him and will request him soon for my other plumbing issues.

peepsy17

I have used this company on several occasions for different issues and I have always been so pleased!. They always come on time and are good to communicate. The technician(Steve Gers) is not only perfectly competent, but he really loves his job! He will work with the customer until the problem is 100% resolved. A huge 5 stars for Steve and this company!

Don Straus

Jay, Teeter, Luke, and Jason found and unblocked a sewer pipe on property built in 1962. They have all the specialized tools (locator, power jetter, camera,.. ) and know how to use them. Zero time wasted these men are busting it the entire time. Hand dug a 10 ft section of cast iron with y's and bends and replaced it with PVC. This is a professional work crew - highly recommend.

Alexis Stanley

Ricky did an excellent job! He was professional, kind, and very knowledgeable! I will will be using Mr. Rooter for all of my plumbing and electrical work from now on!😊 …

Marinetta Blalock

Professional and kind. Super quick service.

Tina Mckenna

Steve G was very helpful and very personable. You could tell he loves what he does. Very informative, on-time and professional. Will definitely use them again!

Allen Bright

David was awesome to work with. He’s very knowledgeable and has great sense of humor. David expressed real concern for our situation and took the time to explain what he was doing. Definitely will not hesitate to call him again if the need arises.

Patrick Bettis

Mr Rooter answered quickly, and got a tech out in a timely fashion. David was professional, knowledgeable, and explained what he was doing step by step. At the end he made sure to tell me what to expect, and how to get more life from my water heater. Very impressed. I’ll definitely use them when needed again.

Marshall Carter

Enjoyed working with John the service guy.

karen koskinas

Matt was professional and very pleasant. He repaired the toilet and gave us some helpful information. Pricing was very fair and same day service! Very pleased.

Buddy Hicks

Alex was great, respectful, clean neat, and professional. Arrived the day I called- great overall experience, will use them again & I recommend Alex & Mr.Rooter to anyone in need.

alan shaw

This was a great experience. David was great he was great to get along with, he was very informative and let me know what he was doing all of the time. I felt very at esse during this trying time, he fixed the problem timely . I would be very happy for him to come back should I have any other issues. Thanks David

Nikki Moore

This is my 2nd review for Mr. Rooter. I called and was able to get someone to come out within an hour or so because of the plan I joined for priority booking. Growing water spots were starting to show in our kitchen on the ceiling. Jason was super friendly and very professional. He assessed the spots and found that the leak was coming from the hallway bathroom's toilet. He quickly repaired it. Then showed me where an install of a water heater was not done properly. He was able to make that repair and within about an hour and a half he was done. I called for emergency service ( water flowing from our ceiling light). I was in a panic. The first company said we can have someone out in the morning. Nope! My next call was to Mr. Rooter and within 2 1/2 hours George was at my door. He was very friendly and reassured me that he could help. Turns out the condensate pipe attached to the furnace was clogged and overflowing. I also joined the program to help with the cost of future issues for plumbing and electrical. George was a great help in my time of need. I tell you, to see water flowing from the ceiling light, you don't know what to do first. But I'm glad I called Mr. Rooster.

Jason Wozniak

We had a great experience with Mr. Rooter specifically John Fleury and Steve Gers. John and Steve worked late to make sure our family had water for the night. When John and Steve returned and encountered unforeseen issues with the job they were able to adapt and overcome. I was not up-charged for changes to the agreement and the final product was Installed professionally with top notch service. They put the well-being of the customer first and that is how business should be done. Mr Rooter has a customer for life!!!

ojwanna wilson

Huge shout out to David Artman. I don’t normally leave reviews but after seeing how High Priority Plumbing handled my needs compared to Mr. Rooter it’s necessary. I was continuing to have sewage backups into my house and after having High Priority charge me so much to do something that did not work and then wanting to charge me more money to just do the SAME thing with no other recommendations I knew it was time for a second opinion. Mr. Rooter is just a better/bigger company and managed my appointments and plumbing issues MUCH better. David Artman was amazing and I hope if anything comes up in the future I can have him back out, he was beyond helpful with solving the issue and walked me through exactly what was going on (he also brought up different issues and said things that were total opposite from what I had been told). I’ll definitely refer to Mr. Rooter in the future.

James Leonard

Steve was great! I tried, and FAILED to install a toilet shutoff valve, which started leaking into my garage. Steve quickly came and assessed the situation. He got my shutoff valve installed correctly, and installed a water shutoff valve inside the toilet to make sure everything was working correctly. I usually call Roto Rooter for plumbing issues. But never again. I’ll be calling Mr. Rooter from now on. Thank you!

Aisha Murray

Jay and his team were very professional, knowledgeable and completed the job expeditiously. They relieved a lot of stress that this situation caused. Highly recommend.

Justin Berg

We’ve had some issues with our Lift system in the basement bathroom and the plumbers at Mr. Rooter have been incredibly professional and helpful in solving the issues. Like any plumbing emergency, you can expect the fee to be rather high, however I would certainly not say the fees seem higher then anyone else you’d use. The individuals I’ve worked with have all been incredibly understanding, have kept open lines of communication and just generally seem like good people. I’d highly recommend Mr. Rooter for your plumbing needs.

Gerald Boyd

Ricky Reed was totally awesome with my repairs. Ricky explained my issues thoroughly and was completely professional and knowledgeable in fixing my issues..I highly recommend him and Mr. Rooter plumbing for plumbing needs.

Jennifer Stevenson

I am so impressed with Mr. Rooter of Metro Atlanta and the plumber, Alex Kozyrau, they sent out. Alex was on time, knowledgeable and able to quickly diagnose and fix the problem. This company is my go to for plumbing issues!

Terry Walker

Mr. Hewlett responded to a service call about a noise that accompanied turning on the faucets in the bathroom, kitchen and the washer. After investigating the noise he checked the water pressure which was running high. He then replaced the Pressure Release Valve which was faulty.

Nathaniel Johnson Jr

Great service from John. He was on time, excellent professionalism & very knowledgeable in his career field. I would definitely recommend his services for family and friends as I will be using his services again soon. Thanks John..

Robin Ritchie

Mr. Rooter Plumbing and David Artman were fabulous!!! Responsive, professional, knowledgable, friendly and well exceeded my expectations. Thank you Mr. Rooter and David for making a day-gone-bad so much easier to face and deal with. Highly recommended to resolve any plumbing issue.

Donald Swiden

Amazing experience. Fast, professional and affordable

Janetta Lavender

John our technician showed up on time, did a quick assessment and got me set up for a new water heater the next day. He actually showed up a few minutes early the next day and was courteous and professional and did a great job.

Kimberly Reid

Mr. Jim was determined to correct my plumbing issue. He was friendly and provided explanations of his work during the process. There were no surprises or hidden fees. I also like the emails sent confirming the service visit with a picture of the plumber.

Leoisick Castro

Steve Gers truly made me feel like I was genuinely being helped. I had no idea why water was standing on my lawn. He explained it all to me. He was friendly and easy to talk to which made it easy to ask him questions to better understand everything he was doing. Most importantly I felt like I was well informed when I decided what steps to take to fix the issue. I rarely (and I mean rarely) take time to share my experiences but this was such a great one that I want people to know it. Thank you Steve for all your help.

Matt Ades

Great guys that worked hard to get the job done correctly. Would use again for any issues.

Brad Bromelow

I had a primary drain to the street get clogged so we could run no water or toilets in the house. We had family staying over and it was 9pm on Saturday night. Called Mr Rooter and they had a tech there inside of an hour. The tech Jason was very professional and quickly solved the problem keeping me involved every step of the way. The only con is that I was expecting to get the $95 drain clean-out and free camera inspection special. I paid $225 for the clean out and $199 for the camera inspection. I did not contest the estimate as it was late Saturday night and I was already worn out myself trying to fix it for hours removing the toilet amd snaking the drain from two locations. Despite the cost, I would highly recommend Mr. ROOTER and Jason.

Nivek Anderson

Jason was very knowledgeable and thorough and answered my many questions. He was able to address an issue with my water heater that I was not even aware of (that was not safe for me) and still address my pipes and installed a water shut off. I will be using Mr. Rooter again hands down.

Madge Caldwell

I found Jason to be very friendly, knowledgeable, instructional, and effective in getting the shut off valve installed. I would definitely use him again when I have a plumbing issue.

Noah Kriegel

Couldn’t be happier. Needed a repair in the main line and also a toilet shutoff valve replacement. They were on time, friendly, and professional and the work was completed quickly. They were very clean, you wouldn’t even know they’d been here.

Justin Speck

We had a clogged drain due to putting food down the garbage disposal. Lee came out and helped us and was awesome! He was knowledgeable, personable and did a fantastic job. I would highly recommend them.

Sandra Ross Taylor

Alex does great work. Thank you!

D

John Fleury did an excellent job installing a 50 gallon gas water heater. There was a delay with getting the one with the 10 year warranty but that was a problem with the supplier and not Mr Rooter. I find them under their Just Water Heaters listing. Pointed out some things the prior plumber didn't do to code.

SM Jackson

Very professional, trustworthy and honest, I will ONLY use this Company for anything water related in my home. Ask for Ricky, he's the best!!!

Steve Wilson

david a. our technician was onsite after business hours within minutes of our call. at first it looked like our repair was going to be very expensive. but after assessing the situation further he was able to propose a creative solution that would restore our water service while still keeping the cost reasonable. sadly he needed a part he couldn't get at night but returned 1st thing in the morning and got the job done. thanks mr. rooter and thanks David!

Jim Pack Jr

Great company and you can tell they really value the Customer. David was superb! Very friendly and worked hard to keep house clean as they dealt with a major backup. Highly recommend.

Rick Doyle

Mr Rooter installed a new hot water heater in January. There were issues with the hot water heater and, despite Mr Rooter’s several efforts to fix them, Mr Rooter decided to replace the hot water heater. David and his assistant completed the install today, and we’re delighted!

Lorraine Gordon

Chase was very professional. He was informative and answered all my questions. His skills as a plumber were excellent. I will request him if I need future plumbing services.

Carrie Gutierrez

Alex was very knowledgeable, efficient and kind. Nice and smart guy. Also, the call reciever was very helpful in setting up an appointment. Great, reliable service. I am very thankful and appreciative.

Christine Darling

Jason was awesome he was very professional knowledgeable and treated us with respect and got the job done I would use him again for any kind of plumbing need awesome job

Brittney H

The plumber, Eric, was timely and professional. He worked fast and cleaned his mess. Only downside to this company is that they have increased their dispatch fee and still charge you the fee on top of the work being done. It use to be that it was waived if work was done. Now I’ve paid extra money and tax on them coming out to do work. I understand I’m not a plumber but $240 for a fill valve replacement seems extreme. The toilet is fixed so I will just have to take it as a expensive lesson learned.

Al Schepis

John did an excellent job installing and repairing our water heater(s). He was extremely knowledgeable and answered all of our questions. Would definitely request him for our next service repair. Al & Lisa Schepis

George Ellis

With my past experience with Mr. Rooter, I went to them to fix leaking water heater. The level of trust is such that I left my service guy here while I went to pick up the kids. "Go in the house if you need to." He did need to go in to bleed air from the lines downstairs. No fuss and done.

Sandra Smith

They had to locate pipe, dig deep hole and put in a clean out. Josh, Jim, Lee.and the others are friendly, but professional. They were pretty much on time but the one time he was late, the office called me. The girls in the office are just as profession and friendly as the techs are. Thank you to Pat, Heather and Yolanda. I will use them from now on and might even recommend the company..lol

ROBERT WHITE

This was such a painless experience! They sent out a great tech, he did everything he said he was going to do, but also took the time to educate me on what he was doing and how I could keep this issue from happening in the future. Top notch service, friendly, and fast!! Got it done the same day! Super impressed.

Tj

I am thankful for the services provided by David with Mr. Plumbing and Electric. David was able to detect the issue, fix the problem, and clean up after process was finished. Very satisfied and he also had a great sense of humor.

Attmore Moore

Plumber Lee Blackburn is a highly skilled and very knowledgeable plumber. And he did an excellent job in explaining the repair work he did every step of the way.

Rodolph Forgue

Ricky provided an estimate for new bathroom piping. He was professional, detailed, and responsive to our many questions.

Amanda Aranda

Welp all I can say is WOOW! I am speechless with Jason Benson, his work, knowledge and even his kindness was so humane! It’s so rare too find an honest hard working person who cares! Mr.Rooter & Company should be very pround of having such an awesome guy working on there team! Ty Jason!!

Kay Feely

Quick response to my call. Young man were very pleasant and patiently answered all questions. Work was explained and performed efficiently. Great job! Thanks

Peter Treible

Ken fixed a pipe issue that several other plumbers could not fix. Others said we would have to replace the pipe, which would of cost thousands of dollars. With the right equipment, experience, and elbow grease, Mr. Rooter got er done. Thanks Mr. Rooter Quality work at a fair price!

Cedric Moore

I discovered stained-ceiling tiles in my bathroom, I contacted Mr. Rooter, I was surprised about they’re availability and responsiveness. No leak was discovered but I appreciate how they went about things, I would recommend them!

B.O.M.G FILMS INCORPORATED

Steven was professional and knowledgeable. He took the time to educated me on the issues. The team had patients and allowed me to ask questions. I would recommend their service to everyone. GO MR. ROOTER PLUMBING

Natalie Eatmon

Excellent communication between us, the main office, and the service technician during the 2hday service. The tech was friendly and knowledgeable. He worked hardo the many small and large projects we had for him with a great attitude the entire time.

E O

Shaunti was extremely professional. We appreciated the time he took to explain the details of our issue/resolution and also in answering our questions. He was very thorough. Should we need Mr. Rooter again (not anytime soon I hope) we'll request Shaunti.

Trace E

David came out today and he quickly diagnosed an odor issue. He unclogged a drain that was allowing sewer gas to escape. He was professional, fair and friendly. I can fully recommend Mr. Rooter and specifically David.

Miss Abby

John was the second plumber (of two different companies) to come out. He was honest and I could tell that he knew what he was talking about (unlike the previous company). Would highly recommend.

Emily Eigel

Ken was very nice & professional. He did a great job & also helped with contact information for a company to help with water damage caused by the defective shower faucet he replaced. Highly recommend!

Renee Grimsley

Ricky and Jeremy did a great job finding our problem and fixing it. They were thorough, courteous and professional.

Maurice Miller

John was very professional and kept us well informed of what he found and what was needed to be done. We were pleased with the work and our excited that our garbage disposal no longer leaks

Tim Etheridge

Ricky was great! Very knowledgeable. I feel really secure in his suggestions and confident it was done right.

David Jewell

John did excellent work, was very fair and honest about the problem. I highly recommend

Clara Traver

Davie did a fantastic job! He is a Great Man! I would recommend him highly! We are All fixed UP! Thanks for a wonderful experience! Thank you for your punctuality, also!

Jerry Benson

Very friendly and thorough technician!

Fran Calhoun

Chase Brock did a great job repairing a shower faucet and was professional. He was very patient and explained all options.

Caroline Burdo

Jason and Jim are the absolute BEST. They have helped me keep my home healthy and in top top shape. They go above and beyond to help solution any issue and have taught me a lot about my home in the process. Thanks guys!

Babette Broussard

Very impressed with everyone I spoke to. They were kind, efficient and professional. Jason our technician was knowledgeable and professional. From now on will call Mr Rooter for plumbing needs Kudos

Jennifer Murphy

We live in an old home that still had the original cast iron sewer lines under the house and to the street. After repeated backups, Dave and his crew came out, took a look, and were the only ones to give us multiple options for a solution. Once we decided, they came out and got to work. As with all things in an old home, there were unexpected bumps in the road, but Dave persevered and got the job done. We’re really happy with the work!

Delorace Nelson

The water bill for 1 month was $1100. This was a single family home with 4 persons. I needed them to check for any leaks. There wasn’t any. The Plummer charge me $49. I paid in cash but when Mr Rooter sent me the bill thru email it said 0. I requested another bill with the fee. I keep all bills for income taxes.

Ciara Toliver

I would give them a 0 from the rude lady I felt with on the phone but the technician Chase saved the company in our experience. He was so awesome and professional. Please keep him on the team

Jason Phillips

I really don’t know where to start! Having your entire house’s sewer backed is never a good thing. When Dave from rooter showed up I knew soon everything would be ok. It was the opposite of what I would have expected being in such a vulnerable position , especially when calling such a top brand company! Dave as a person and as extension of Rooter’s company culture handled everything with care, transparency, and skill. He walked me through all the technicalities of the situation, providing options and pros and cons of each potential path forward. Building report and trust with some one when your pants are down and feeling exposed is one of the best human experiences you can have. Not enough stars to describe, but trust if your lucky enough to get David Artman you are in the best hand :)

Jacquelyn Rippy

First time customer. Wonderful experience. J. Fleury didn't take long to complete job. Answered all my questions.

Valerie Kutcherman

Chase checked for leaks in the bathroom. He found what was causing the leak and gave us a reasonable rate. He provided excellent customer service and was very professional.

Michelle Edwards-Jones

I appreciated the fact that they were very responsive to getting a plumber out as soon as possible. Jason was very thorough and did a great job.

James Potts

John Fleury was honest and explained everything in detail, treated me as if I was family. Thanks for you work. You are a asset to Mr. Rooter

wanda manning

Shaunti was very professional, hardworking and knowledgeable. He came earlier than I expected and stayed late to get the job done.Thank you so much!

Glynis Martin

Mr Shaun was on time did an excellent job unclogging my kitchen sink very knowledgeable and professional about his job if I ever have a plumbing problem I'll request him thank you for the excellent job Mr Shaun

H F

Jay was very informative and persistent in fixing the issue we had at the house. He and his team did a great job in fixing our issue..

Lora Lee

Too expensive compared to internet estimates. No coupons offered, or discounts to take, if I could have taken care of two problems on one visit. Although I did asked the technician if any way to have a better price and see now coupons on internet. I also have a shower washer that will need replacement. If Not another $400 on top of $400 for a simple toilet running issue, I would have had both problems taken care of, yet 850 is excessive for a toilet running and changing a shower washer.

Ben Herring

The technician for Mr. Rooter, Ken, was very helpful. He diagnosed the problem quickly and recommended the most cost effective solution for my situation. He even called me after-hours to go over my options,

Joe Pearson

Mr. Lee was thorough and explained everything to us in detail. He was friendly and worked diligently. We will definitely use Roto (Mr. Lee) again.

Wendy greenberg

Jay was great about trying to explain the situation and what were the options for repair. Prompt and thorough and cleaned up nicely.

Joslin

Jason provided excellent service!! He dug up and replaced my 100 year old cast iron pipes—not an easy job! Highly recommend Jason Benson.

Pattie Lemelle

I needed the pilot light relit on water heater. All other businesses gave me a 3-6 day window. They sent someone out immediately. The technician arrived within 30 minutes of me placing the call. Awesome customer service!

Donald Gosnell

Mr. Rooter responded to our call by having their tech, Shaunti, at our door in less than an hour. Shaunti was super professional, clear in diagnosing the problem, and efficient in solving the problem. Plumbing repairs are never cheap, but I could not ask for better value than what I received.

David Cain

Had a weekend water leak that I could not fix myself. Aftet calling several other plumbers that claim 24/7 service, but couldn't help...I called Mr.Rooter. within 30 min I had some at the house at 8 on a saturday night. Unable to get yhe parts needed, the tech came back on Sunday morning. LUCAS, DID A GREAT JOB on a difficult fix and came in under the original quote.

Nathan Hillman

John was professional, clean and neat during the removal and install of my hot water heater. He explained that a was getting a commercial grade unit, which was different in quality than a unit that might be purchased from a builder retailer type of business.

Patrick Ross

Jason Benson did a fantastic job! He was on time and efficient. Jason also made some great recommendations for the repair. I will definitely recommend this company

Ken Page

Outstanding work! Explained all aspects of the work to be completed. Will use service again if needed. Highly recommend!

Carol Hammond

The clogged toilet we had was actually diagnosed as a vent problem and required re-piping. We are pleased with the work done. The toilet is flushing and all the sinks are draining much better. The technician, Mike McIntyre, took great care of us!

Stephanie Henderson

Steve was GREAT! His professionalism and more importantly his knowledge is second to none. My garbage disposal down for almost a month is back working just in time for the holiday season. A big shout out to him!

Stacey

John did a fantastic job! He was honest, professional and gave us a fair price and option. It's nice to have hot water again!

Dr. Shanta Harper

David is kind and professional. He is courteous and has great jokes! He is truly an expert and I appreciate his expedient service and knowledge based techniques. I highly recommend David Artman of Mr. Rooter plumbing 😁 …

Natsuki Hama

David Artman is the plumbing wizard. Great communication from the get go. I’m so lucky to be able to get him to come back out from a previous job. His professionalism and wealth of knowledge was able to solve the problem. Please give this man a raise!!

Margaret Wood

Very responsive when I requested a quote they came right out. They kept us informed of any delays. Gave us a detailed quote based on the information they had. Was very professional and did a great job, fixing the problem.

John Widgett Robinson

Shaunti came in and assessed our needs and pretty much knocked them out. Fast, professional, and was actually masked up for COVID-19 (something which is hit or miss for most businesses). Would definitely use again and recommend to others.

Judy Byler

We were very happy with mr rooter. They came out quickly and serviced our ejection pit pump and one of our toilets. Friendly and professional technician and thorough service.

Colleen B

Jason and Kenneth was amazing They did an amazing job. Very friendly and informative.

Martha Barron

Steven was great, diagnosed the problem and was very friendly and knowledgeable. I would use him again should the need arise.

Chris Manning

Andrew did a great job troubleshooting and diagnosing the issue. He was friendly and respectful.

Mercy Artis

Steve was very impressive. The replacement part looks super great. I am pleased with the work, friendliness, jokes, timeliness. Great work overall

Arlen Griffin

David did a great job. Gave us the assurance that we were valued customers and to contact the company for help. Truly enjoyed his work!

John Bartell

Jay and crew did the right thing, opened the septic tank, and discovered the true root cause of the problem. Other guy wanted to snake pipe, and that never would have found the problem or fixed it. Chalk up this find to Jay.

Maurice Pruna

Mr. Kane walked us through the process step by step. He replaced our old water heater and the new installation was completed with quality and cleanness Thank you so much!

Carol Fitzgerald

Lee is awesome. He’s professional and identified the issue immediately as well as adjusted the toilet to run more efficiently. Great service. Thanks for your help.

dallas bowman

Jason did a great job. He is also very thorough in making sure you are informed every step of the job. Super great guy too A+

Niles Hamilton

They pulled up deep💯💯💯💯 whole team moved as one on point skillful, knowledgeable, very genuine and direct. They gonna help me with this $1M property at 26 #zone4 …

Lisa Missos

We had a valve failure He came out and fixed the problem. He was a pure joy to work with. Knew his job thoroughly, fixed the area that was affected, and cleaned up afterward. Definitely recommend him for the job.

Allen Magee

Very responsive...impressed with their customer service and status updates...they quickly were able to install a new sump pump in my basement less than 18 hours after I requested service the night before on their website. Great quality work.

Caitlin McDevitt

Rodrick provided incredible service and is extremely personable! He took the extra time to walk me through each step of the process. He stayed late to make sure the job was done! Thanks again Rodrick!!

Samuel Freeman

Mr. Plumber and Jason worked all day to install a new water main line for our house after a tree fell and uprooted the original line. His work got us back online quickly, with a stronger and more resilient water main line to last well into the future. Thank you!

Root

John F was amazing, professional and courteous. Wore his mask and gloves the whole time he was in my house. Great and funny guy. Will definitely use this company again as long as John F is there

Joe Hirsch

Mr Rooter was efficient and professional. Great communication on every level. Jason had to dig a big ol hole and did an awesome job.

Yvonne Buchanan

Responded to my emergency plumber request late at night and got the leak fixed temporarily. Returned first thing next morning to complete the job. David Artman was excellent and I would use him again.

Morris Smith

His workmanship and attention to detail was the best we have experienced in decades. Definitely a five star review. Thanks, Chase

Samantha Frazier

Ken is extremely knowledgeable. His many years of experience shines through. Ken’s customer service is unmatched. I would use the company again just to have Ken come and service my plumbing needs. Ken stayed until the work was complete!

Thomas Land

Sean was very knowledgeable and immediately knew how to repair my problem, I’m hoping we can get this done next week and I should get a reduction in the price because I have already paid over $400 to fix the problem and it wasn’t done correctly

Stephanie Heath

I appreciated that my technician took the time to explain exactly what was going on and why certain things needed to be replaced. He was very professional and did a great job of cleaning up the work areas.

V Biggerstaff

Excellent experience, very courteous

Kisho Franklyn

Want to start by saying that my Mr. Rooter Plumbing specialist, David, was the best. He did a great job educating me on the status of my leak. Would highly recommend.

Jason Pearson

Mr. Dubose was very professional and knowledgeable. Not only did he fix my leaking drain pipe in my kitchen wall, he also shared with me information that could help me with my plumbing for the future. Thanks Mr. Dubose.

W G

Mr Hewlett from Mr Rooter Plumbing did a fantastic job! He diagnosed the problem quickly and fixed it quickly and completely. I highly recommend!

OSA MAN

Jason was excellent at communicating today during an family emergency. He helped me work things out with my HAVC guy Conroy from Central Heating and Air and recommended Johnny, from Tidal Wave 🌊 Response when a valve leak and condensation got serious in my attic’s via di P-Trap inna between the walls and flooring dem. Truly …

Black Thorne

Scheduled 8am to Noon, and I got texted at 7:30 that he was ready to head my way. He fixed the immediate issue and tightened a few other pieces to help me avoid future problems. I have an older home, so things crop up, and it’s nice to have someone looking out for you.

Robert McCormick

John Fleury was fantastic to work with. He's the Columbo of finding leaks behind a wall. In minutes he was able to pinpoint where a leak was in my wall and isolated to an upstairs bathtub shower valve. And a couple of hours he had it all fixed up. I would definitely use Mr Rooter plumbing of Atlanta again, and even more importantly I would recommend them to my friends.

harold joseph

Excellent workman and telephone assistant

Michelle Houston

Shaun was professional and courteous. He showed me the problem and even checked under the crawlspace to verify the extent of the problem. Always a pleasure to work with Mr. Rooter!

Elizabeth Madan

If you want a knowledgeable, professional, reliable, fast and outstanding service this is the company you need to call. Stevens was all that and more. If there were more stars, I would give more, due to the quality of the service and workmanship.

Bridgette Levi

Roderick Robinson actually arrived early!!! He found the problem... quickly..fixed the problem...and offered info on how to keep it from happening again!!! Knowledgeable and detailed about everything he had to do and explained why!! Thank you Mr. Rooter and thank you Roderick!! Awesome Job!!!

Justin Queen

Jay was transparent about our options and very thorough in explaining what caused the problem. Very helpful and informative.

Matt Ranlett

We were able to get help the same day we called for service. We even had our technician come out hours early! Very fast to resolve our problem. Fair pricing.

Rich Calhoun

John, is knowledgeable about plumbing and took the time to educate me maintaining my new toliet. Happy that I got the job done right! Rooter Plumbing is fortunate to have John on their team.

Victoria Mynatt

Steve was professional, quick, efficient responsive and friendly. We would definitely recommend, and will use his services again!

Monica Johns

Very happy with Technician Justin Medlin. He was friendgly and honest. Would use the services again and again!

Deborah Cook

Tahj Jennings was great technician. He determined the problem and corrected it with courtesy and professionalism.

Brooks Gil

Luke was very professional with the work performed under warranty. Excellent quality. Excellent customer service.

Jessyca Chapman

Lee was great - he punctual, knowledgable, friendly, responsive and efficient! I highly recommend and if i need any further assistance I’ll be requesting Lee specifically.

Felecia Goodwin

Very professional and knowledgeable. Will request him personally again when needed.

Russell Carleton

Had a sump pump fail and flood the basement. They were out within an hour (on a very rainy day when I'm sure they had a lot of calls). They didn't upcharge. They got me in contact with a water damage control shop. Professional and prompt. A good call.

Rosa Drayton

I am so pleased by the professional service I received today. Everything was explained by my technician.

Tara Black

I had a leaky copper pipe they fixed for my new fridge and added a cut off valve behind the fridge. Came to the home in less than 24 hours and came in less expensive than quoted.

steve morris

Andrew Fitch is top notch.

Women Works Media Group

Thank you Mr. Rooter. Your technician Lee Blackburn was on time and very professional. He was able to correctly diagnose the orgin of a water leak, when two other plumbing companies fail to find the exact location of the leak in our basement.

Shannon Burwell

Mr. Rooter did a great job! I thought they really cared. Also, it didn't take forever for them to come out.

James Wise

Great guy. Very professional with a good attitude. I will definitely use the service again and ask for Steve. He knows his stuff. He deserves a pay raise.

Graham Hudesman

Mr.lee was professional and got the work fast but correctly I highly him and mr.rooter to take care any of your plumbing needs!

Marci Crawley

Ricky was the most professional and personable of any technician we've ever met. Very pleased with the work!👍 …

Ramakrishna Vajrala

They did water lines repiping of entire house. People worked on house were very experienced and knowledgeable especially Gavin.

Carol Davis

Luke was fantastic and was able to resolve the pipe issue quickly. Definitely recommend.

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