Reviews of EcoShield Pest Solutions. (Pest Control Service) in Honolulu (Hawaii).
EcoShield Pest Solutions
46-217 Kahuhipa St, Kaneohe, HI 96744, United States
Description
Information of EcoShield Pest Solutions, Pest control service in Honolulu (Hawaii)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of EcoShield Pest Solutions
Sunday
Closed
Monday
9 am–5 pm
Tuesday
9 am–5 pm
Wednesday
9 am–5 pm
Thursday
9 am–5 pm
Friday
9 am–5 pm
Saturday
Closed
Reviews of EcoShield Pest Solutions
Update: EcoShield did contact me after I posted this review and waived my $250 cancellation fee. I paid the $100 remaining balance and closed my account. I will not be using them again, but I did increase from 1 star to 3 stars since they made the effort to put this right.
Original review:
Worst experience I’ve had with any company. I don’t normally leave reviews, especially bad ones, but this business is beyond unprofessional. They really do not care seem to care about anything except getting paid.
The sales guy promised to rid us of all our paper wasps around the house. In fact, that claim was even written into the contract. Nevertheless, the first visit the “technician” literally just walked around the house for a few mins spraying here and there, then left without saying a word. No paper wasps removed.
A month later a different person turned up and walked once around the house in less than a minute (I was alone at the house in the middle of a meeting so couldn’t speak to him, but I could see out the window), then he left. No updates and still no change in the paper wasps.
Then I get a bill for $120 per month for this “service”. I finally called to complain and cancel, then they tell me I have to pay a $250 cancellation fee. I get bounced around to 10 different people in their call center, repeating the issue each time. Now they have debt collectors chasing me for $350 for a joke service I never received. Oh and yes… all the paper wasps are still here.
My advice: stay well away from this company. They just want your money and don’t care about whether you get what you paid for or not.
John Avilla is so good with communications. He lets us know well in advance of the scheduled (recurring) appointment to treat our rental property. Our tenants like that he is always courteous and cheerful as he performs all of his duties. What more could we ask for?
Josh was very polite, friendly and accommodating. Due to the weather, my appointment had to be rescheduled but he took time to come to my residence to see current conditions and gave me clear details for the reschedule. He also offered indoor service which I was not in need of but it was nice of him to offer.
Service was great while I had it and got rid of all bugs inside the house. Unfortunately have to move away so I had to cancel services. There was a misunderstanding with my contract, but I spoke with a representative named Jester. He was an awesome professional that clearly understands customers and their needs. He solved my issue within 5 minutes and kept his cool the entire time. Thank you EcoShield for your services and having customer service reps such as Jester who know how to relate to customers and solving their issues. Aloha🤙🏽
David Bynum came to our home today to do a follow up termite treatment. He was professional and very knowledgeable. We are super happy that we have him to help us take care of our terminate problem! Overall we have been very pleased with our monthly services along with our specialized termite treatment. Grateful for David!
Ecoshield has had done a great job keeping pests out of our home. Marvin came out this time and was great, he asked questions about the problem we had, which was ants climbing the outside of the house and he addressed each location and checked the rest of the areas. Richard came out the time before and was great as well, gave us some info, tips and treated the problem areas. Had great customer service with all the guys that have come out to do our visits. We've been very happy with Ecoshield.
I am a returning customer. I had EcoShield at my previous location but decided to try another company to do my pest control at my new location. The other company I called to do the service did the 1st initial service but never came back. Tried contacting them when will the next appointment will be. I received 1 email asking my name and location. I replied right away. No response after that. I decided to call EcoShield because I felt they were reliable in the past. They did not disappoint. From the initial start to making the appointment to the tech coming to my house and doing the service. Bryson was the tech that did my house and he was very professional and personable. Told me all I need to know and answered all my questions. I highly recommend them.
I've enjoyed working with Ecoshield while living in Hawaii. Their teams were always professional, knowledgeable, and kind. Recently, I spoke with Jade in the service department, and she was able to help me out with my account. She was fantastic!
We have been using EcoShield for almost 5 years. We used them at our oils home and now at our new home. We have stayed with them for their quality pest control products, good value and professionalism. We really like the non toxic options. Marvin has been our technician for about 3 of those years and he is always on time or early for every treatment. He very professional and friendly. We are very happy with their service and will continue to use them all of our pest control needs.
Actually following up on my mother's account, as she is transitioning back home from the hospital via a care home currently. So, I was made aware of her account being outstanding and called to make the payment for her. Shannon was very efficient in taking my payment, but was hoping for a break on the late fee or maybe at least a, "sorry, we can't ...", especially since my mother has a great payment history and has been a customer for some time now.
John was on time and always with positive attitude. He is very thorough with his spraying. He made sure to resolve any issues I had. I hope he becomes my permanent technician. Thank you for your service!!!!
The service provided by Eco Shield has been great since we started using them in 2019. I recently contacted them to get an account history and Loren (CSR) went above and beyond in helping me. Highly recommend Eco Shield
Harvy with customer service was great! Helped resolve my issue easily, highly recommend! Lastly Sasha with customer service was a great help. She was attentive and understanding. Can't recommend Eco Shield enough!
Been using them for a few years now and can honestly say these guys are legit. I love that their products are safe for pets too. We love Marvin! He’s super friendly and always willing to help if there’s an issue.
Dave of Echoshield did a thorough job inside and out today. Exemplary service! Echoshield is great - and Dave is “da best”!
Baron provided our service today, he was extremely professional and addressed all of my concerns. This was our second treatment from EcoShield and I will say that we're very happy with our decision to go with them.
Richard did a great job. Sprayed the interior for us as the exterior is under construction. Friendly and always does a great job for us. I would recommend this service to anyone looking for general pest control.
Noah performed our bi-monthly service. He was professional, efficient, friendly and full of Aloha. We've used Ecoshield since purchasing our home in 2019 with no complaints 🤙 …
Marvin has been our technician for a long time and he is superb! Very informative, helpful and very friendly. With any bug issue we have he has helped in a quick and efficient way. I would highly recommend Ecoshield
We have a bi-monthly service scheduled with Ecoshield. Our “regular” guy is Clyde Okuda. He’s the best! He’s meticulous and always does a good job. Very professional and efficient too. Thank you Clyde!
Just had our home treated by Samantha. She was awesome! Very informative, professional and great customer service. Highly recommend, thank you!
Had basic service done on my home since 2019. During that time I never had any problems with pests. I since called to cancel service as I will be doing it myself from now on. Christine was very professional and helpful when I spoke to her about the cancellation and processed my request promptly.
I want to give a shout out to Guillienne B. with the Customer Care team. I have had issues with scheduling appointments and getting follow ups with this company in the past but Guillienne truly helped me out. Mahalo for being understanding, compassionate, and expressing Aloha when I really needed it. Fantastic customer service!
Aloha nui,
We get our home serviced every 3 months by Ecoshield. Our Technician today was Noah and he took such good care of us. Excellent customer service and full of Aloha.
We have used Ecoshield since we first bought our home in 2019 and they have ALWAYS taken care of us. I recommend them to anyone who I know personally and even Now through this review.
U want Aloha, Great Customer Service, fair pricing and more, CALL ECOSHIELD
With love,
Edward and Melissa Soto of Maui
We have been using EchoShield for the last couple years. They have always been reliable and show up on time on the days scheduled. They even come out any time we have an issue outside of the the normal service schedule. I would highly recommend them!
Had a brief period of frustration with EcoShield while they had some front office rearranging, but all else has been five stars! Recently had John A come to service our house and he did a wonderful job. Thanks again!
Noah did a superb job. Super friendly and explained what he was doing. He quickly finished the job and asked if he could do anything else.He’s top notch!
Shout out the Marvin on Maui, awesome dude. He goes the extra mile to perform his role with excellence to keep families safe. He services all my vacation rentals and works around my renters schedule and he great about rescheduling and flexibility.
Thanks man!
Technician John Avilla was super thorough, friendly and answered all my questions. We are very pleased with the continuing excellent service we receive from Ecoshield Pest Solutions. Highly recommended!
Clyde Okuda serviced my home. Not only that but when he sprayed the garage, he noticed and notified me that my car registration had expired! He also suggested I get a dryer vent cage to prevent rodents from getting inside. I am very appreciative of Clyde’s attention to detail.
We love working with Ecoshield. We recently worked with David, Noah and Alara and they were very professional and personable. They were very efficient in changing our termite traps, annual inspection and treating our interior and exterior for pests.
Always good service and great safe product for use around my pets, and it really works at keeping the bugs out of my house. The service professional even remembers my pets and brings them snacks!
Kevin provided such great and caring service by phone. He was very professional and business like by phone. I can hear the smile over the phone and the willingness to help me in times of need.
Mahalo Kevin!! 5 Starts and extra 😊
David Bynum and his associate did an awesome job on rebating my termite bait traps. They made sure to locate every trap and check and change out the old baits. They also took great care not to damage my lawn, which I truly appreciated! They were very professional and courteous and did their job in a very timely manner. Thanks ecoshield for having such awesome employees!
Clyde Okuda was very professional and thorough, as all your employees seem to be. We are extremely happy with your service, and very happy you approached us for service! Thank you!
Noa showed up at my home right on time and started working immediately installing in ground termite stations. He was very efficient, friendly and professional.
I’ve been using Ecoshield for years for pest control, and am quite confident these stations will keep the voracious termites at bay.
Noa Lum did a great job. Serviced my mosquito pots, and knew we didn’t want fogging. His service call was just to replenish the mosquito pots, but while he was there he also helped with an entirely unrelated ant problem. For ants he applied a jell outside a 2nd story window where we were seeing a stream of ants at night, and applied granules on the ground below the window.
Mr. Pualoa Fuller was prompt and very, very thorough in treating my property today. During and after the service, I had a chance to speak with him at length. He was knowledgeable, articulate, and efficient in his work. Also very friendly and attentive to my questions and needs. Pualoa exceeded my expectations and is surely a valued employee at Ecoshield as surely all the other technicians who have treated my property were. Better keep him around.
I had a termite inspection/servicing with Ecoshield. Technicians Noa and Alara were great and on time. Provided great service for my kitchen cabinets. They also had good input to prevent further problems. Thank you guys!
This is a very professional pest control service. Great customer care and attention to detail! I am very satisfied with the products they use and enjoy the protection I now have. Thank you Richard DeMateo Great job. I appreciate you !
Samantha was extremely thorough and professional. She communicated every step in the work process clearly, explaining where she sprayed, what she used, and any observations regarding status of rodent bait stations and any noticeable traces of ant or roach activity.
My Tech's name was Noah Lum and he was very professional, knocking at my door to let me know he was here and told me what services he would be providing today. He also asked if I had any concerns, he didn't know about that I wanted taken care of. After he was done, he knocked at my door again to tell me he was done. As an added service, he also brushed any spider webs off of the eaves!
Ecoshield's technicians are always very professional. Sua especially is very professional and efficient in his work on our property. Highly recommend!
Samantha does great work! Friendly and knowledgeable and always takes care to keep my home clean and pet safe.
Bryson was absolutely amazing! Hard working and knowledgeable! Wasn’t sure about this company until Bryson CNA me to service our house! Will continue to keep using them!
Bryson from Ecoshield showed up on 3.23.23 on time as usual and did a great job with the extermination services. He is very knowledgeable and is thorough. Would recommend him to family and friends!
Mahalo James,
this is the second time I had James, he is very professional and courteous, knows what he's doing. I didn't have to tell him much but my basics and did everything else that my property needed. I like it when someone knows my property were I don't say much but he knows exactly what todo. So, I would like to request for James Kapu-Kaaihue to service my home please!
James Kapu-Kaaihue was on-time, explained everything he was going to do. Apologetic for centipedes in house. Took care of pest and offered to spray area for preventative. Answered all questions and very courteous! Thank you for your service!
Bryson Decosta was the best! He provided nothing less than a PROFESSIONAL, and OUTSTANDING service to our home. He went over an beyond
Aloha! I was running late for their time to be there and missed the guy. Luckily, when I was driving home, I saw a truck thinking it was him and pulled up to it. It wasn't him but still a company truck. Talked to the two guys (Noa and Alara) and see if they find the guy to come back. Instead, they came to the house and finished the inside house. I really do appreciate them coming by and finishing inside. Mahalo malama pono, Aloha
James was super helpful on the phone after I missed a note on text communication last minute! He never made me feel in the wrong and quickly provided a solution to the problem!
Jimmy Diott came by our home for an inspection. Very professional, personable and knowledgeable. Very happy with his service!
Sam did a very professional job. In fact she talked me into have a ground termite estimation done which is scheduled for Monday morning this coming week by Eco Shield.
Customer service rep. Christine was awesome and super helpful in resolving all my concerns. She deserves a raise for her outstanding work.
Company does a great job every time. Most recent service by Clyde was great; on time, super friendly and helpful.
Noa and Alara serviced the outdoor termite baits today. They were efficient and professional. They were very knowledgeable and explained what they were seeing as they replaced the baits. Mahalo for the great service!
Marvin is very professional and dedicated to excellence. Flexiblie scheduling. Awesome value !
There are always different people who come to help my house. This time it was John, who was helpful and cheerful, and made good suggestions about a good way to get rid of fruit flies.
James did an excellent job with great customer care and very knowledgeable. Highly recommend !
This review is specifically for Mark Gallegos, the service technician who worked on my house today. Mark was the most thorough technician to visit our home so far. Super friendly even though our home isn't even mappable on google maps yet. We live in a brand new section of Hoopili in Ewa Beach and Mark ensured the job was perfect and pristine. He explained the process as he went and also went above and beyond on the exterior of my house. He informed me previous technicians didn't clean up spider webs. Thanks again Mark. Will request you for our next appointment.
Bryson De Costa did an outstanding job as our pest exterminator, hopefully he’ll do our service again. Bryson filled all our rat bait stations, granulated our lawn and thoroughly sprayed inside and out. I highly recommend him for any pest issues.
These guys and gals are always thorough and professional. EcoShield a pleasure to do business with.
Shannon was such a great help with my questions and because of her experience, I am getting a treatment to his week. Very pleased with her help.
Just transferred the service to me. First inspection will be in October
After multiple attempts with different agents that probably did NOT understand English enough, JOSHUA did an outstanding job of fixing his co-workers incompetency. He went out of his way to fix others’ mistakes, get me set up, and excellent follow up. He did this with grace and respect for me, the customer! If anyone has to call in, to would highly recommend you ask specific JOSHUA to get the job done correctly the first time, and save you a whole lot of frustration
Jimmy is an absolute professional. Knowledgeable, courteous, and timely. 100% recommend.
Loren was an awesome customer service rep, very friendly and helpful. You need more people like her. Keep up the good work Loren!
Ecoshield is very professional and are willing to work with you, Thank you Patricia, for your help with my issues..Mahalo. Happy New year🥳 Lorrie Goss …
David Bynum of Ecoshield came to treat for drywood termites and ground termites.I found him to be very helpful and efficient and I am happy to endorse him.
Dave T
Alec at customer service was excellent.. Apologized on behalf of the company for my inconvenience and was very helpful.. I just wish all Echoshield employees were like him.. Awesome!!
I appreciated the representative Elba’s support to communicate the local office in Hawaii which is always very difficult to get hold of even when I call numerous times for a few days.
Ahding..a 5 star rating with the service you provided me with today would be a disenchantment.. but if 5 is it, so be it... Guillienne you were very pleasant, professional & kind
In closing I thank you again
Cheers
Live well
Charlie
Anytime that I have had any issues, or need to change an appointment they are quick to talk to me or reschedule. They have a great warranty and will come back anytime you are having issues. Jeremiah has been great to work with, and because I live in only 412 sq ft of they also worked with me on pricing. 5-stars and would recommend to anyone to use them.
I haven’t used Ecoshield business yet but I have an initial appointment scheduled with a tech soon and prior to the appointment, I had a few questions as I felt I was misled by the door to door sales rep, Ben. I called the main line of Ecoshield and spoke with customer rep, Emma. She was able to assist me by allowing me to change the contract terms on my agreement (which was never discussed by the sales person, Ben) from 24 months to 12 months and ensured me that their company is always willing to help their clients out. I was grateful that my call to Emma did not end with me canceling the appointment but instead, provided me with confidence that I can trust this company. Thanks, Emma!
Clyde Okuda is always a pleasant guy who thoroughly takes care of the areas you have the most concerns about.
Great customer service! Harvy was very helpful and considerate. Pleasant call and very polite.
Harvy from Eco-shield from the Makati Headquarters was phenomenal. Helped make a complicated situation into something very simple! Thanks again Harvy!
Technician found no termites which was good for me but not for your business. But I know he will be back
Mark G. came to my house today and recognized doing my house before. He is very knowledgeable and thorough with what he does and answers all my pest questions. He is such an asset to this company and I wish he can be my forever tech. Thanks Mark!
Noah did a great job! It’s great to be taken care of.
Been using EcoSheild for over a year now and are very happy with their services. No matter who we're dealing with it's always been easy to schedule, arrives on time, follows through with requests, and great attitudes. Thank you!
Sean w/ customer service was patience & helpful on our issue with the local branch.
He reached out to the branch so that they can resolve the issue.
Pualoa was very professional and completed all tasks as requested in a timely manner.
THANKS!
Queen C was a pleasure to speak with on the phone today. She provided me with excellent customer service and was sensitive to my situation.
Alec from customer service was very helpful and efficient on settling my service account. 👍. …
Pualoa Fuller has wonderful customer service and very respectful.
Spoke with Queen C. to clarify account issues.
Friendly, attentive, thorough. She addressed my concerns and remedied them.
Joshua really helped us with our short move notice out of Hawaii to Alaska the professional attitude and attention to detail by Joshua made everything less stressful and rather enjoyable. His explanation for the service was clear and precise.
Chris was amazing! He has been our pest service guy for over a year. He has always been so flexible, on time, and easy to reach! If he did a service and we even just saw one bug, he would come back within 24 hours to spray again! I highly recommend him!
Samantha Arellano did an excellent job today. Very thorough.
Chris was very helpful and understanding in helping me with my issue
he did an excellent job, just like other crew members.
Mia was a representative that I called to help me process/cancel my account. She was very pleasant to talk to on the phone and thoroughly answered my questions in a professional manner. Thank you MIA!! It was a pleasure talking to you & thanks for your help. Keep up the great work you’re doing!!
John
Great experience with John! Always professional, friendly and right on time!
John is very friendly with a smile, and knows his job. 5 star!!!!!
Josh provided excellent customer service on my call request today!
Had a salesperson come to our door and claim they serviced the home before we bought it. We knew this was a lie since we had the paperwork from the previous owner, but went ahead and signed with them since we have pets and children. We’ve had a really hard time getting ahold of them. We’ve called everyday for 8 days because we’ve been seeing roaches again and have a terrible time getting a call back. We finally did today, but I’m skeptical for the remainder of our year contract.
Roshel was great & addressed my scheduling discrepancies quickly!
Renzelle at customer service was one of the best representatives I have dealt with at Ecoshield.
Technician John Avilla was both professional and polite.
Thank you so much for your help! All my questions were answered too. And service was so polite. Definitely appreciate the help. Christine D.
Marvin is always friendly and very thorough.
EcoSheild keeps your home and yard pest free AND uses natural ingredients to do so! So no need to hide your animals and wait before entering.
We bought an old house and when we.moved in there were so many German cockaroaches. We had a toddler at the time so I didn't want harsh chemicals and one day EcoShield was walking around soliciting their services and I signed up. So glad I did!!!
Every technician is amazing and thorough and even great with animals my digs loved everyone who came to service our property.
One time the stray cats started coming and we noticed we had a lot of fleas and found one inside the house. Called EcoSheild and they came and retreated the inside and out of the home for NO COST!
Their customer service is always stellar and Cris helped me today and was able to hear my concerns and get me booked for treatment asap. Can't say enough good things. If you have pests that need to be evicted and don't want harsh chemicals in and around your property plus exceptional customer service call EcoSheild!
Noah did an excellent job! Thank you!
The person that helped me today was Jazmina VERY professional with giving me information with what I needed and setting me up so quickly. Excellent customer service!!!!! I would definitely be recommending EcoShield to family and friends and also will be referring them to her.
Marv does a good job and is very pleasant.
My tech was nice. We had been experiencing scorpions for the first time. His treatment solved our scorpion problem. Unfortunately once the service started, shortly afterwards, COVID shut down the world. All of my tenants were unable to pay their rent. I postponed treatment, thinking that we would be back to "normal" in short time. I received automated reminders of upcoming service. One expected service date came and went with no visit, or so we thought. We saw a dead centipede and then a charge for $100+ on my bank statement. No one at our home saw a tech or a note saying they had performed a service. As I receive electronic communication from the company, I must take the time to reach out to a human. I have cancelled every optional bill (Cable, auto details, subscriptions, etc) I can to survive. I cannot call after 3PM because the company is not local. I called in the morning and got someone, somewhere who indicated that I must pay a cancellation fee. As I signed a service contract when the world was "operational", I asked to speak with a manager. No manager was willing to rectify my situation. I called back and spoke to Jasmina, who LISTENED and solved my problem with ALOHA! She and the original Tech are the reasons for my 5 star rating.
I had a problem signing into my account-- the website wouldn't accept any password I tried to enter. I called Customer Service and spoke to Joshua, who sent an email with a reset code that would allow me to change my (nonexistent) password and a link to password recovery, but the email did not contain a code. After repeated sendings of similar emails that still did not contain a code, a text message was sent that did show a code and a link to the Login page. Finally! Using the code, I was able to enter a password and confirm it. I now have access to my accountproblem solved! Many thanks to Joshua for helping to figure this out.
Shasa is very helpful and really tried her best provide the invoice that I needed and I do love her energy :)
Courtney J was very patient, understanding and helpful! She provided great customer service especially after having a couple less then favorable experiences previously. Thanks Courtney!
They arrive on time and do a great job. Grace who answers the phone there is always very helpful
We have used EcoShield Pest Control for almost a year to treat our 190 unit complex, monthly. Randy is very personable, knowledgeable and very thorough. Our tenants are also very pleased with the service. We highly recommend using Randy & his team!
Wow! These guys are the best in performance and customer service. My family had the best experience with Randy and Austin, they never left us guessing and gave us genuine, friendly service. They explained everything and performed the job thoroughly. Any questions? No problem! They were happy to answer them!
I would highly recommend these guys to anyone and from now on, for any bug problem we will CALL ECOSHIELD!
I recently heard about EcoShield Pest Control from a co-worker and she raved on how awesome the service she received. I called and scheduled an appointment as I was also having some critter issues at my home. The process of setting up an appointment was very simple. On the day of my appointment I met the owner Randy, he was on time and very personable. He took the time it to exam the situation and provide me with a detailed report as to what he will need to do in order to get rid of my unwanted guest in my house. When I asked him questions he was very proficient and educated on his responses to me. I would recommended EcoShield Pest Control to all my friend and relatives.
Thank you Randy for the great service. It was much appreciated!
I am very pleased with the quality of service and professionalism of the Ecoshield customer service staff. Their service rates are competitive and their onsite service representatives are a direct reflection of the Ecoshield reputation and credibility; professionalism with a guarantee. Mr. Chris Cole has serviced my home on multiple occasions as my primary and go-to-representative. He is always respectful, courteous, and passionate about his work. I know I can count on him. His quality of work is evident in that I have not had any further sightings or intrusions of pests. Thank you Chris and thank you Ecoshield.
Over the years I have used different pest control services, including more than one in my current location. EcoShield has been by far the best. They pay attention to detail, such as looking for wasp nests (I am allergic to wasps) at the eaves, in addition to customizing spray. I was not certain all what to check.
Today Chris changed the spray to account more for centipedes which seem to be making a spring resurgence. One time I called between services when invaded by hoards of small unidentified (by me) bugs with wings high on the walls in my living room and by outdoor lights. They came between services, as part of what you pay for.
More than that, Chris always asks if there are special needs, took care of a dead mouse in a trap in my garage today, something I usually do.
I truly appreciate the quality and the kindness of their work.
Also a shoutout to Eric. I am moving so need to stop this service, but they have been the BEST.
So far the gentleman who have come to spray are all courteous, professional and knowledgeable. They always ask questions and are talkative concerning the issues or problems I have. The last treatment I was not home for since it rained hard and they canceled the day of the spraying they then showed up short notice to spray while I was running errands on a different day. I have cameras around my home and was pleased to see the guy who served my house did not take advantage and cheat or skimp out. He sprayed a generous amount which they always do and hit all the problem areas of debris and rocks around the property. I try to keep the landscaping pretty free and I spray occasionally myself with defender home spray before a hard rain or while doing large lawn projects that disturb the bugs. There is a contract so be aware of that and cancelation fee for canceling early. Just be an informed consumer and ask plenty of question so you understand and also give them a chance to deliver on their promises. Follow their advice to clean things or make common sense improvements. Overall I am very pleased. When I spray I see a few dead roaches here and there. When they spray there are always plenty of dead centipedes and roaches and other bugs. We used to have scorpions in our home when we first moved to waianae, but haven't seen any since their second treatment. I love that it's green and safer for ghe environment and our small children. I've seen some bad reviews from the mainland on this company perhaps oahu has a great set of guys, I just couldn't be happier. also keep in mind the effectiveness also depends on your own cleanliness cleanliness your neighbors. One of my neighbors is a renter and doesn't care about the condition of the home or to clean his yard. My other neighbors are elderly and just comfortable with no real regard for bugs. Either way I feel happy and comfortable with the effectiveness of their sprays and performance.
Joseph was awesome and very professional.
I just started working with EcoShield this week. My customer service representative, Delaney, was extremely helpful. She clearly explained the services that EcoShield was able to provide at my home and was able to answer all of my questions. A big thank you to Delaney and I look forward to working with EcoShield!
I spoke with Aries Dela Cruz to inquire about setting up an account with ecoshield. Aries was very helpful providing me with detailed information regarding ecoshied's services. Aries made me feel confident about utilizing ecoshield's services. Very informative and through.
Very happy with the service provided by Chris. Very professional and friendly. I would use them again without any hesitation.
No bugs! Simple as that.
I had a small billing issue and Ariane M was able to resolve it right away.
Jen in billing was very helpful, waiving my late fee and getting my account set on auto pay to avoid any further missed payments.
Jester was very helpful in helping me to set up my service again, explaining what everything was and what it meant, and the company itself is always good about services that effectively keep pests out and away.
Thank You Samantha, for your thoroughness and timeliness. Sincerest Aloha!!
Was having a cockroach issue and ironically a week later I got a flyer for this company ECOSHIELD. Called them up and they have very competitive rates but what I was sold on was the customer service. The sales rep Joseph was very straight forward and was able to have a technician come out that day. The technician Jasper was amazing as well...very down to earth, professional, and did a great job. I highly recommend this company if your looking for a eco friendly pest control company. Thanks again guys!
Rika in customer service was very helpful in resolving my issue.
She pulled up my file and was able to see my history and find an answer.
Randy is phenomenal!!!! Very thorough...very knowledgeable at what he does. He actually takes the time to explain to you what he's doing....why he's doing it and what you should expect after the treat is completed. It's one thing to have you home treated for any type of pests (ours fire ants in particular)...but its definitely another to have your house treated and actually being told what you need to know and why. Randy is nothing but the best!!!...exceptional and superb work....very efficient and very professional...he definitely has aloha for us and our home!!!...people...if you're looking for pest control....my husband and I HIGHLY recommend RANDY and anyone part of his team!!!!...MAHALO Randy for your care and concern with our home....much appreciated!!!!
We’ve been using this company for our regular maintenance for about a year. We recently moved into a new home and have had to contend with pests of many kinds...the usual bugs, and in addition, rodents and the most persistent birds on the island who want us to share our attic with them! Randy and his entire staff have been so thorough in addressing these issues. They are great at communication and follow through. They are reasonably priced and wonderful at providing customer service. They make me feel like a valued customer. Whether it’s ongoing maintenance or a one-time (🙏🏻) issue, you can’t go wrong with Randy and his team. Mahalo!!!
Customer service Christine D. Was polite & helpful wymy concerns.
Excellent customer service!! Very informative, Justin explained the entire process step by step. It's been an hour since they left I checked along the foundation of our home usually you would see ants crawling up to get under the siding they're completely gone. We have 3 dogs, a cockatiel and a turtle it's good to know their products are pet friendly. Very affordable, I would definitely recommend ecoshield to my family and friends. Job well done guys!!
I must admit that I was first, VERY skeptical with EcoShield since I had never heard of them before. I am now sold on this new company after the owner, Randy, made a special trip to my place to explain his company, their services, and why their license number was not available when I asked for it (FYI: they received it right after). Earlier in August two young men in EcoShield uniforms came around my neighborhood offering pest control services and to “sweep” the weep holes (I know them as bird hole covers) and under the roof eaves. I asked them to please repeat the services because I already have an excellent pest control company EXCEPT it does not offer sweeping the weep holes and eaves... and it would be the same price! I thought this might be a gimmick, since at the time of solicitation they did not have their license, so when Randy made a special trip to my place to explain his company, I felt more comfortable that it was indeed a legit company. In fact, I asked him to come back later to do a termite inspection (I recently learned that one of my neighbors just experienced ground termite infestation, which was alarming to me since I am connected to them). Randy came promptly today as scheduled and had his team ready to do the inspection. His team included Andy, “Da Bug Doctor” who is a walking encyclopedia about termites and bugs. Andy offered knowledge and suggestions on what homeowners need to know about pest/termite control. A winning team! I am sold on Randy’s company...incredible services and caring!
Randy was very prompt and courteous upon arrival. He was extremely thorough with helping to clean out the bird nests and also replacing/repairing the screens that were missing from the vents. Once he left I put the baby to bed and it was great not hearing the birds chirp and moving around! Thank you again Randy and will definitely recommend Randy/Ecoshield for future clients!!
Randy made the whole pest control process and experience super easy! From explaining the service, flexible scheduling, and completing the job everything was thorough, simple, and fast with excellent service. Would highly recommend!!
Marvin did an excellent job…thorough, friendly, professional!
EcoShield has been our savior! We look forward to Chris Cole's monthly visit. The only centipedes we see, are dead centipedes. If we even see them anymore. Living close to a lot of open farm land, we had a LOT of pesky critters crawling around, NOT ANYMORE. Huge improvement and great customer service!!
Great company, great people we use them for bird control here at our hangar and they did such a good job I use them personally on my home and rentals. They always give my renters peace of mind ! Highly recommended!
Our guy Kevin(employee at Ecoshield Hawaii) was stellar! He was very efficient, thorough, and quick. He answered questions, and assessed concerns! Those bugs won’t be coming back anytime soon(:
Today was only our second service appointment. I was able to notice the different right away. Just like they said, I would see more bugs right after as they disturbed their nests, and then I would see less.
Since we didn’t have an issue .. yet.. and hired this company as soon as we started seeing a few german roaches here and there (3 too many for my taste..) they were able to kill them right away.
We saw like 4 more after they came and haven’t seen any since. I will continue their service indefinitely to make sure they don’t coma back.
We are completely impressed with this company. They will go above and beyond to make sure you are satisfied with their service. If you are thinking of hiring a pest control company, let me tell you.. they are the ones! Environmentally friendly on top of all. Congrats to you EcoShield, you are running a great company!!
Happy customers for sure!
Randy was very pleasant & friendly, as soon as he arrived to our house. He explained what he’s going to do, how everything will work; basically guided me patiently through my first pestcontrol experience. 😊
He cane highly recommended by our neighbors and I can see why.
We are definitely staying with his company while in Hawaii & if we get stationed in Seatlle, Randy will take care of us there as well, as his second location is there.
Great company and the pest control is awesome. They will come out if you have any issues right away! I told Kevin what we had been noticing and he quickly came up with a plan. Definitely recommend!
Eric, the customer service representative who helped me was very patient, personable, professional and resolved the situation perfectly. He called back when he said he would. I felt very valued as a customer.
Chris’s is very helpful and he explains to me everything
We have been a customer of Eco-Shield Kaneohe for almost a year now. They come over every other month and take care of the pests in our yard. We took the free termite inspection when they sprayed our yard last week. Ramon was very thorough with his termite inspection. He told us where the termites were. I was skeptical at first until he shot a solution in a tiny hole in the wall which I never would have seen and live termites crawled out!! He came back this today to do the termite treatment. Ramon is very personable and knowledgeable about termites. He did an awesome job!! I highly recommend Ramon and Eco-Shield. You won't be disappointed!
Jason is one of the easiest to deal with and most honest business owners I have ever met. I highly recommend EcoShield Pest Control for regular pest control treatments at your house or business. Can’t thank them enough for their quick, clean and effective products and services. This is without a doubt a five star company.
Haven't seen critters since using this company.
Pualoa Fuller is friendly, responsive and professional.
I had a great experience with randy kleinhampl from the Hawaii branch. He came right on time, knew exactly what to do, and got in and out in less than 45 minutes. I recommend this company to anyone who needs to get rid of mice like I did.
***UPDATE***
So we’ve had regular treatments for about a year now and it has totally changed our experience of living in this house- especially going into the kitchen at night- it used to be a given that we would see a bunch of roaches crawling over our countertops and silverware and I don’t think I’ve seen a single one since the treatments started. We did start to see a few bugs in the house though, so we informed the company and they had someone out to spray inside the next morning! Prompt friendly customer service with a company that truly gets results. Doesn’t get better than that!! Thank you EcoShield!!
We had such a problem with cockroaches in our kitchen. It felt like we were fighting a losing battle with the over the counter products. Eco shield came in and we haven’t seen a single one since! You can tell they really know their stuff. Randy is very knowledgeable about many different pests. He knew exactly where the roaches were hiding. So glad that we found eco shield. I have already recommended them to friends. Thanks eco shield for saving me from the bugs!
The service itself was performed well. We had massive issues with sales people initially, but Moses, Jazimna and Shelby were very helpful and greatly enhanced the experience.
Randy the owner of EcoShield treated my home today. I highly recommend EcoShield. He was more thorough then other companies have been in the past. Treating the source and preventing the infestation from returning, already seeing results. Also a pleasant person to be around. 😊 …
Thanks to Shin for following up on my mosquito program order. Got a call from Chris the next day to schedule the work order. Thanks shin for being on it..
Great service and great price. Chris was awesome and always got someone to our house quickly. Highly recommend for all your pest control needs.
Aloha, my name is Karen. Like most of you, I was hesitant to do business w/ Ecoshield Hawaii. The price was too good to be true. I had so many questions & doubts and I didn't want to get ripped off.Prior to doing business, I did some research & yes there were some negative reviews but nothing I considered serious. I have then a chance as I was pretty desperate. We have been trying for many years to get rid of the roaches, spiders, fleas, centipedes and most importantly the RATs!! Obi was our technician. He was very professional, patient & answered all my questions then got right down to business. The service we received was more than I expected. Everything he said he was going to do, he did. He came back 2 weeks later & I was actually excited to see him to tell him thank you!! What ever he did, WORKED!! OBI DID A FANTASTIC JOB & WE ARE ALL SO GRATEFUL & THANKFUL. Looking forward to continue service, Mahalo and God bless.
Randy came out to my place to take a look at my ants that have taken over my place. He was super helpful and was able to use multiple techniques to make sure he could take care of this problem for me. And the products that he uses are per friendly too! Super helpful for someone with a dog and two cats ❤️ will definitely have EcoShield around if any other pest problems occur!
friendly, courteous and efficient service. Thank you.
I am so happy and thankful for Ecoshield Pest Control. I was walking by EcoShield Pest control this morning when I ran into the owner. I have been dealing with insect bites. Not knowing what was biting me I had lots of questions. Randy Kleinhampl offered to stop by and check my home. He came by this afternoon and immediately knew what my problem was and sprayed my home with a safe insecticide repellant. I am so thankful for his help and the prompt and friendly service he gave.
Thank you Randy at Ecoshield.
I just want to say thanks to Randy and his crew for doing such a great job with my pest control. Randy was very knowlegable and quickly identified all of the bugs in and around my home. He used eco friendly, all natural sprays that won't harm my pets or anything else, so we were thankful that Randy had such a great alternative to harsh chemical sprays. We noticed a huge difference in the bug problem within the first day of treatment. I would highly recommend Randy and his EcoShield crew to anyone that wants to be bug free like me. Mahalo guys!
Very professional and very fast. Would recommend Eco Shield to all my friends. Big thank you to Kevin for coming out and servicing our home despite the pandemic that’s been happening in our state.
Alexis was awesome in her customer service
My experience with Ecoshield was excellent! Both the technician and salesperson were very knowledgeable, friendly and helpful. Would 100% recommend to others!
Today was great Obike showed up on time briefed me over everything he was going to do step by step and made sure all of my questions were answered. Upon completion he again briefed on everything he had done. Awesome customer service and I'm so glad we chose echoshield to service our home
Randy is extremely professional and personable. We are thoroughly impressed and pleased with his work. Can't recommend him highly enough. You won't be disappointed.
Ecoshield is a great company. We were having problems with our past pest control company so a simple google search led us to a few options. Seeing the spectacular reviews, we decided to try out Ecoshield for our ant problem. Randy came out and serviced our house on the first visit. He is VERY meticulous in his work, such as unscrewing EACH outlet cover to clean out dust and place repellent inside of it. Because of this…and their follow-up visits, our ant problem is gone, so living/eating in our house isn’t stressful anymore – we can keep food out on our counters and not see a swarm of ants in the morning 😊 He also has helped replace the worn vent screens in our attic while cleaning up all the bird nests in there as well. He has lived up to Ecoshield’s five star rating!
Eco Shield took care of our centipede, roach and ant problem. Kevin is very professional and got rid of all the mud dabbers. He provided great customer.
Anthony Scott was an amazing technician. He has great people skills and knows bugs well.
A breath of fresh iar for someone as young as him to have so much passion and people skills. Keep up the great work.
Just signed up with this service and am thoroughly happy. Rainen did a great job answering all my questions and had my tech Ikaika came out and knocked out my initial servicing thoroughly and efficiently. Great job to them both!
Impressed with Randy and his company!!!
We had roach traps that just weren’t cutting It I knew we needed some pros - my dad and stepmom recommended Randy at EcoShield- who they just started using as well. They were using another company but were blown away by Randy, his team, and services that they decided to quit the other company and use Ecoshiled!
After speaking with Randy, he was able to come the next day and get started! He took the time to see where the problem areas were, patched up some holes, and explained everything to me. Like did you know those “bombucha” B-52 roaches can lay 800 eggs a year and the smaller ones can lay 3,000 eggs a year? 🤢😵 yuck! Anyways- he sprayed outside, inside and put three different baits for a “buffet” for those critters.
Will be recommending Randy and EcoShield to my family and friends!!! If you want friendly, safe, and quality service- here they are!
I just wanted to commend Rex for his awesome customer service skills and knowledge. He is always very personable and it is obvious that he takes pride in his work!! Thanks so much for the great customer service!!
John A was very friendly and professional!
Mark is the best! Friendly and efficient service. Proactive about solutions.
EcoShield inspector Nehemiah (Hawaii) was on point for this mornings pest control appointment. The inspectors that come to do bimonthly pest control do a good job, however Nehemiah made sure my concern areas were taken care of. He double checked to ensure me that the areas were sprayed down and if I seen further concerns before the next appointment to give the office a call to send someone out to take a look. Mahalo Nehemaih!!!!!
Kirk and Ikaika were very friendly and professional. They explained everything thoroughly on what they were doing to protect our home. I would definitely recommend EcoShield to friends and neighbors!
Outstanding service! We have use different companies in the past, but Randy with Ecoshield has exceeded all of them! My house is bug free and I love it !!
Jazmina is very professional and very knowledgeable about her job. I would recommend ecoshield to all my friends and refer them to her. Awesome service!!
Great service, very knowledgeable, they use the best and most updated insecticides! Its pretty cool to see the different baits they use. They actually set up a buffet to bait them!!
It’s great knowing the insecticides works efficiently and my grand babies and pets are safe from the harmful stuff other companies use.
The best thing is knowing their actually treating my home and yard, the exterminator is at my place for at least 30-40mins. I have been with other companies that would be in and out in less than 10mins. 🤔 That alone had me thinking, is that why I still had insects 🐜 issues??
I recommended Ecoshield to family, friends, and neighbors. They are the best!!!
My husband and I are extremely impressed with this company. We commend Joseph, Rex, Andy and Randy for their professionalism, knowledge, efficiency and warm Aloha. We highly recommend this company.
Best pest control service I have ever received. Very thorough and friendly. They use more natural products and methods than other companies. Highly recommend them!
Excellent service! Randy and team are super responsive, detailed and provide outstanding service. We switched from a competitor and have much better results! Highly recommend.
Thanks to Eviee for her help with scheduling.
Had my first interior service today from Ikaikak. Very thorough, outgoing, informative, and quick. So far happy with the decision to switch to eco shield.
Grace was very helpful and professional.
Rex was extremely thorough and knowledgeable. Very pleased with the service! Everyone has been really professional. Would definitely recommend this company.
Good customer service from josh
Obi was friendly and professional. The products seem to work well so far and I feel better about not spraying toxic chemicals around my family.
Always fast friendly service at a great price. Been dealing with pest and Randy was willing to come out on multiple occasions! BEST ON ISLAND.
I'm glad to say heather helped me to get back on track with eco shield , I look forward to doing more business with then thanks to her.
Ikaika was so helpful and very thorough. We can’t thank ecoshield enough for keeping our home bug free! Mahalo for your help and kindness! I’d give more than 5 stars if I could!
Awesome customer service! 5-stars for effectiveness too. No more mosquitos, no centipedes...nothing. Very pleased with decision to use Ecoshield.
Great customer service. Heather from ecoshield was very professional and helpful.
Mark was great! Friendly and thorough.
Emma was very helpful on rescheduling my appointment.
Jazmina at ecoShield was very friendly and helpful when I called with a question about services for my account.
A place you can call on, and count on.
Thank you so much Rex. First, this young gentleman was on time, he explained everything he was going to be doing and his customer service was excellent!
Thank you again!!!
Called to change my service program.....Jaz did a great job did assisting me with the change.....excellent customer service.
Marianne was great!
I had Ikaika come to our home due to some nasty pests and he did an amazing job. Very knowledgeable! Mahalo Ikaika !
Kevin has done an Excellent job!!! He works hard in getting the job done right!! Very happy with the service!!
Very friendly and professional
Alexis at customer care was very patient and extremely helpful
Thanks for helping keep our family safe! Randy and he Ecoshield Ohana are the best on island.
Jazmina is very knowledgeable and answered all my questions professionally. 5 stars all the way.
Randy did a fantastic job, we are so pleased with all the work he does.
Regan, Kirk, and Randy did amazing service for me!! Not even in their genre!! Amazing service!
Spoke with Shelby who was very patient and helpful in explaining their mosquito services
Good service.. From Scott, Kekoa and Randy!! Mahalo EcoShield .Also signed up for their quarterly service. 👍 …
I’m very pleased with EcoShield.
Excellent product and service at value price.
Jazzmina was courteous, knowledgeable, Great customer service.
Jazmina was great! Wonderful customer service. Mahalo!
Caring, kindhearted and dependable, attentive to your needs. Excellent service all around. Thank you !
You can instruct them what to be done with satisfaction
Shelby was very helpful today I would recommend this company !!!
Jazmina was very friendly, knowledgable and helpful. Thank you!
Shelby is awesome and very helpful! Thank You.
Joe W. is the man
Decrease and eliminate most of cockroaches
Great service and easy to deal with.
Kaika was great he was outgoing and polite
Kevin E is great and awesome.
Excellent service. No bugs
Outstanding services and expertise.
Very helpful
Jaz is awesome
Blake, Andrew, and Kevin
Samantha was awesome, took the time to let me know what issues she was seeing and offered to get folks on the phone right away to schedule follow ups. Great service, thank you!
Great service by Noa!! Have had several inconsistent experiences and horrible customer service but Noa is very professional, kind, trustworthy and always delivers above and beyond! Need to promote him and get rid of the people that don’t want to be there.
He was fantastic in his service at 92?Kinohi Loa st walkout hi thank you for sending
Noa was very professional. He arrived as scheduled. Took his time and did a great job.
Jimmy Diott and his partner Zach, were very professional, efficient and helpful in answering our questions and giving us information we needed to protect our home.
Samantha Arellano was prompt coming to our residence. I explained that what was need to be done. She did ALL that was needed. I asked about the sweeping above the windows. She explained that it was for spider webs. Other associates DID NOT do this in the past. Thank you Samantha for the service.
RJ helped me with trying to resolve an unforseen pest issue. She connected me to the right people to answer my questions and fix my problems. Thanks RJ!
Had a little bit of an issue and Jay M & kris were able to resolve the issue, thank you very much for your guys patience.
Noa did great job!
Their booking system can be a bit annoying but I had Akeel Williams do my service the other day and he was so thoughtful and helpful to address my specific needs. Definitely an A+ on service
John Avilla provided excellent quality service! Professional & friendly.
Powder Post Beetle.
Jimmy Diott was excellent. Now let's hope the service will take are of this problem!!
Very thorough explanation of services and how pests come into home. Samantha Arellano was very knowledgeable and did a great job cleaning and treating our home!
BRAVO ZULU TO MR CLYDE.
John Avilla did an excellent job!! He is very personable and provided top notch service. Hope we get to see John again!!
John Avilla was excellent! Friendly and professional.
Samantha Arellano did a great job...very satisfied!
Rick Wyffels
Samantha Arellano is an excellent tech!! Samantha has been the most professional and thorough tech yet!! Great customer service and very knowledgeable!!
Thank you Noah!
Ecoshield is very professional and does an in depth inspection every time they come. Noah was very professional and gave me his plan before starting, and told me the results once complete, including inspecting the rat traps as well. I trust Ecoshield for termite, rat and other pest control.
Jimi Croley did a great job inspecting termite damage in a beam in my home. He was punctual, informative and professional.
Very thorough and efficient. Answered all my questions and checked everything that I asked for. Always willing to come out if I have an issue. Friendly service!
Jazzmina did great!