Reviews of Backstreet Surveillance, Inc.. (Other) in Salt Lake City (Utah).

Backstreet Surveillance, Inc.

401 Reviews

344 Comments

Other

Security system supplier

390 W Ironwood Dr, Salt Lake City, UT 84115, United States

Description

Information of Backstreet Surveillance, Inc., Other in Salt Lake City (Utah)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Backstreet Surveillance, Inc.

Jeff Rydalch

Backstreet definitely knows their market and their products! They answered all my questions and have been great to deal with at every step: Sales, customer service, installation service, and after sales support. I'll be back for more cameras as my security needs expand!

Gene “Sir Farts Alot”

Just bought our system in May 2022. Picture quality on the camers is great. Remote viewing through the phone app is working without any problems. By the time I am writing this review it is the end of July 2022. I had to call in a few times for some help setting up parameters on equipment from time to time and had excellent help from Trevor in tech support. He is very knowledgeable and is very patient with you as things are explained to you or as he set things up. In summary I would highly recommend this American based company both for sales of quality product and Tech support.

Margery Wells

Our installer, David, showed up promptly and explained the installation process to us. He then went to work installing the cameras and NVR. Within a couple of hours he had completed the job, positioned the cameras to provide maximum coverage, and showed us how to use the NVR to review the surveillance footage. He was courteous and happily wore a mask at our request to protect our health. We would recommend his services to all.

Roy Ahoor

Backstreet Surveillance not only has the safest and most secure security cameras and NVR systems I have seen so far but has one of the best technical support staff as well. There is very little wait to get support and lots of options to get support when you need it. Their software product resolves the common false positive issues I have experienced with other brands and direct connect from anywhere outside of the LAN is a matter of scanning the QR code without having to share this information with anyone, even with Backstreet Surveillance. This provides the much needed peace of mind to protect and monitor residential or company premises without any third party information sharing.

Mike & Louise Deeg

Called tech support yesterday for help in adding a wireless camera to our Pro Vue system. Michael is the tech who called us and addressed our problem. It was a simple matter for Michael to accomplish and he was a pleasure to work with. Everyone we have talked with at Backstreet has been extremely pleasant and helpful. It is so nice to find a company with in house support instead of being overseas. We will definitely recommend Backstreet to anyone needing camera systems.

Sharon Hughes

I want to give kudos to Backstreet Surveillance for helping me through this difficult process. On October 13, I spoke to Clay Powers who helped me pick out the surveillance package that he thought would be best for my situation. There was a delay in the equipment arriving so I called and spoke to Javier who promised to follow up. He got back to me very quickly and I thought everything was a go at this point. Unfortunately, the electrician that has done all the wiring in my house told me he could not install it (he explained why but I'm not technical so he could have been speaking in a foreign language as far I was concerned). I contacted the Javier and he had a return mechandise authorization processed and send to me immediately. I had a little blip in the process, but not on Backstreet Surveillance side, but my own. All in all, I would personally recommend this company, their fantastic employees and customer service for an outstanding job. And I don't usually say anything unless it's a bad situation, but I'm very pleased to say that wasn't the case here.

David Zarichniak

Roy from technical support did a awesome job with helping me get my system setup on my computer. He did a quick run through of some of the important features as their are tons of features. Best investment I could have made. Would recommend to anyone needing or wanting a surveillance system.

Gary Winter

Always get the best tech support. This is the second house I have had Backstreet cameras and the reason I do is because of the great customer service. Price isn’t the cheapest service is the best. Tech was very knowledgeable and handled my issue. Thanks

Paul Wareham

I have been a customer of Backstreet Surveillance for several years. Because the products that they sell are of the highest quality it makes it difficult to make friends with the support team. I recently had a system failure which necessitated me returning my NVR for a warranty repair. Ben Dickson went out of his way to take care of the problem, kept me informed of the actions being taken and promptly returned a brand new replacement unit. On the mundane office side of the operation Javier Lagos was equally helpful and resolved a paperwork hitch quickly and efficiently. Not only do Backstreet Surveillance have some of the best products on the market but the best customer support I have ever experienced. Good products are only as good as the people that support them and that makes Backstreet Surveillance the go to place for both.

Jim Brown

I would like to see Backstreet have more technical support technicians available to speed up getting thru to that team and to resolve my issues quicker. Outside of that, I think Backstreets Tech support team is very strong. Roy has been a huge help with getting the issues debugged with my system. Everything for finding a bad wire connection to re-configuring my settings to maximize my NVR recordings. Appropriate Roy and all his help!!

Terry Kaplan

I rate 3 stars because I had to make 2 appointments. I was called late for the 1st appointment and when the call became disconnected no one called back. No one called at the scheduled time for the second appointment so I called service and was then contacted. Roy reviewed my new system and made some adjustments. Roy seemed knowledgeable, but did assume I was a window’s user when referring to the software on my computer. A full review of the software would have been preferred, but Roy did explain the highlights well and answered questions.

DaveandRia Carpenter

Trevor in tech support was EXTREMELY helpful to answer my questions. I had some 'tricky' settings that I wanted to address, and he knew exactly how to help. Thank goodness Backstreet has this support team available.

Tom Dunmire

I was having trouble getting my detached building camera's online using a POE switch as designed. I called support for help. Turns out I was connecting the POE switch wrong back to the NVR. I'm off and running again. I also had other small issues and Greg (shipping Manager) went above and beyond to resolve my issue and make sure I was happy. My experience with this system and the support I have received to date has been top notch.

D B

Thank you Michael for your help regarding my cams.... Through the last couple years I have also dealt with other tech persons who work there professional knowledge and make it look like a walk in the park.These guys are the best! Always a pleasure doing business with Backstreet Surveillance.

A Perez

I was very happy and satisfied with Vince's expertise on technical support. He was very professional, and he definitely knew what he was doing and he did give me a lot of pointers on how to operate my NVR. If ever I need or have trouble with my camera equipment, I would definitely request for his assistance again. Thank you!

Robert Allen

System is world class, tech support is a little slow getting back to you but they handled my issue professionally and walked me through my issue to completion. The owner is engaged with the processes, and I am confident to recommend this system to anyone that needs one.

David Vallado

Vince was knowledgeable, answered all my questions, and resolved all my issues. he was fast and accurate, even trying to get some things to work that were eventually determined to be non-working. Superior representative!!

Viola Barnes

Trevor was extremly knowledgeable and paitent. He was able to answer all my questions and was very kind. Thank you for hiring people like Trevor to support the products we buy.

Ron Hefter

Roy at Backstreet did an amazing job to resolve issues with our new NVR in a prompt manner and explained what we needed to do. The new Pro-Vue NVR came online very easily, very impressed with the service and product of Backstreet Surveillance.

R Stafford

Update on May 7th, 2019. Had an issue with one of my cameras, met and worked with Tom Taylor, extension 114. This guy knows his stuff. Thank you Tom for your people skills, computer skills, and Camera skills. It's great to work with a person that isn't condensing, arrogantly obnoxious and impatient. Good job Tom. Thank you for your assistance. Maybe some day (you all know who) can take lessons on how to deal with people from Tom. Look at other peoples reviews, you can tell when (you know who has this issue, deal with it) assisted. No doubt this person has knowledge of the equipment but he has no idea how to deal with the public. Again, thank you Tom. Urgent Udate! Max contacted me and worked out a plan to upgrade my old system at substantial savings. Once I receive it and get it installed, the plan is that it will be better than my system I had before. Max also agreed to provide a direct extension to his number for assistance. I will log back in and update further once I have the new system installed. According to Max, this newer system is top quality with better options. Read my other reviews of companies, over 400 reviews with combined views by over 2.6 million people. I will also provide photos of the product upon receival of the system, during installation, and after installation while providing a detailed progressive accurate review. Max, thank you. Began installing the new camera system today. Progressing well. Will need some technical assistance from Max a little later.

John Mcphail

John and I are Senior Citizens so we are not computer literate.We had a problem,actually several and Lloyd helped us with everything.He was so kind and patient with us We can not say enough about the service we received today from Lloyd.Thank you for having employees that really care about their customers. John and Georgia McPhail

Dean Klaus

Awesome company, excellent support, completely satisfied with the products. So glad to have found and purchased my security system from Backstreet Surveillance.

Tom Hanson

What a terrific crew! Worked with a few of there team including Will with his help in ordering my equipment, Matt did a terrific job with the installation and Vince who was great at working through the details of accessing my system. Scott even checked in with me on the system. I appreciate their patient support and help! Well done team Backstreet Surveillance! I plan on getting more equipment soon...oops already did. :)

Darrin Baxter

We purchased a couple systems a few years back and they've been working great with no issues. We had a password issue come up and Backstreet was able to resolve it in a couple of minutes. Outstanding customer service after not having spoken to them for years!

Ed Kinkopf

I called Backstreet Surveillance for some info on security cameras for my home. Mac answered the phone and did a great job answering my questions and he made some excellent suggestions on things I never would have thought of. Mac was fun to talk with and was very knowledgeable. It is great to call a company and get service like Mac provided! Thanks!!!

Linda Horihan

I can't say enough about my experience working with Trevor. His knowledge was spot on! He was very professional and efficient solving my issues with both my cameras and my NVR. I will ask for him every time I have an issue that I can't figure out! I am a VERY Satisfied Customer! Thanks again Trevor!

Nylander - Grace

Roy - tech support - did an amazing job helping me with numerous issues! He was professional, kind, engaging and technically skilled in fixing the problems. Thank you Backstreet for hiring Roy! Thanks again for all your help Roy!!

L Lama

Professional-Quality-Easy-the best experience to deal with- concerning product and staff-Dealing with Vince in the Tech Dept was a breeze and extremely helpful--Def recommend this company

Gary Berger

Back Street Surveillance has your back. Their customer support is always there to help. Greg set me up with a new DVR when my old one went defunct. I can’t say enough good things about these guys.

Eric Zeller

My technical support experience was really good. Michael was patient, knowledgeable, and professional.

Warubozu Mountain castle

Today I was assisted by Roy. It took over an hour to resolve the issues, and in the end, the system is working. A bit more complicated that I expected but if expert help is available, then, no problem.

sheena black

i would like to think Trevor for helping me with my camera install he was great did not get upset with my dumb questions very nice and smart

Ginger Cardona

Great, thoughtful support. Was not rushed, made sure my issue was solved and I understood what was taking place. Backstreet has always had the best support!

Ronnie Moore

Had some bumps in the road but everything seems to be good for now. If we encounter any issues we'll contact your company for further instruction's. Thanks, Ron

ronnor58

After purchasing the camera system and installing it myself, I found I had some questions in regards to the setup. The customer service is INCREDIBLE! I have zero regrets on my purchase, and highly recommend this company. I called tech support twice, they got back to me very quickly, and both times had a second tech try to call through during my conversation with the technician I was currently speaking to. They are VERY knowledgeable, and walked me through the problems without a single hiccup. Vince was awesome, patient, and thorough. It is a wonderful feeling to have a USA based company to help out in times of need. The remote access they use is seamless, and you can watch them make all the changes to your system, in real time in front of you. Thank you for all your help, I will be recommending you to any one interested in a security system

James Walker

These people have been so incredible! From before the purchase to after. Their customer service is as good as their product! I am very familiar with camera technology and work in a related field as my career. I researched different home surveillance systems for a long time before choosing this system for my home. I loved being able to easily build my own system as I saw it necessary for my needs. Every camera was plug and play and I had no issues. These cameras work great and their camera control user interface is exceptional! Lots of features, lots of capability and easy to use ALL with the best customer service I have probably ever experienced. Thank you Backstreet Surveillance!!!!!

David Moomjean

I appreciated Roy's patience and willingness to demonstrate and repeat instructions on how to use the Pro-Vue VMS software.

Israel Renta

Outstanding customer service and second to none technical support. Thank you Trevor!

David Weprin

They sell trustworthy products, have a responsive support team, took care of finding a local installer (whom was also great), and the system that I bought works exactly as described, with zero troubles. On top of that, I was able to return some unused parts from my order without even paying for shipping. Excellent all around!

Henry

Great customer service and products. They do have a Youtube channel to help train you how to use your products. I do wished that they made it clear that the difference between Coax and HMDI is that the HMDI systems., the HDMI allows you to stream all your cameras on your phone. I got the coax system and now I will have to just deal with the system even though I wanted to have access to my cameras from anywhere. ———Update——— Backstreet was able to assist me on getting my cameras accessible on my phone. I enjoy their products and their great customer service. Bumping this review to 5-stars! I will be going to Backstreet for my surveillance needs.

M Clark

We received exceptional service from Trevor on two different occasions. His patience and knowledge were very much appreciated by us. He not only answered all of our questions, but guided us expertly and patiently through the process of ordering a security camera system. Without his expertise and thoughtful assistance we would not have known what to do. He made the process much simpler and enjoyable. Backstreet is lucky to have him as an employee!

keaton mcquarrie

I have worked at Backstreet for nearly a year now, and although I am an employee, I would really like you to hear me out because this comes from the heart. I can genuinely say that this company's primary concern is for its customers. Customer satisfaction is at the very core of this company and I'm certain that nearly every one of our customers would agree. The support that this company offers does not even remotely end at your purchase, and I really do wish that anybody who is reading this could see this company operate first hand, as I have, because then you would know exactly what I am talking about. It is expected of all employees, from sales to shipping to tech support to do whatever is necessary to make sure that the customer is satisfied with their purchase. I can guarantee that, should you choose to buy from Backstreet, you will certainly be in safe hands. Our owner works tirelessly day and night to make sure that this company exceeds expectations, and because of him, it nearly always does. At the very least, I hope this review serves as a thank you to his dedication and hard work. I could not be more proud to work at Backstreet Surveillance. I only wish I would have posted this sooner.

Jim Tharp

OK, I am ready to finally speak my mind. I have nothing but great things to say about Backstreet Surveillance Inc. I have received not only great equipment but also a wealth of knowledge from these guys. Will initially helped me not only with the planning of my system but also the purchase as well he has been instrumental in my access to the tech support department when I have needed it. He is a great guy to get connected with there! Javier was the first tech to help me. I kind of thought he was likely a new guy (later on I found out he actually was) but it didn't matter. He was very eager to help, he had a great attitude and was a pleasure to deal with. I am certain he will end up being a very valuable member of the team. I have also been helped out by Alan and Michael. They both seemed Very well versed in all they do. They were able to help me out with some older equipment and I can say without their help I would have been screwed! They both seemed to be very skilled with programming and very efficient at their jobs. Not only was tech support willing to help me with what I had just purchased but also with some older equipment as well. Summer is also very nice and polite and a pleasure to talk with! I can't say enough good about this company all the way around! Thank You Backstreet Surveillance for a wonderful experience! Sincerely, Jim Tharp

Greg Painter

DIY people will love this company and the experience. Sales will guide you through your needs/design, and tech is available immediately, or within an hour or two, of when you call. The instructional videos by the owner, Mac, are very informative and easy to follow. Plus, pricing is competitive and fair, especially considering the lifetime guidance and support received with my purchase. I bought a 20-camera system for my business, and will soon purchase a smaller system for my home. Backstreet also uses as many components as possible manufactured here in the U.S., and does assembly/repairs at their Utah-based plant.

Jason Iv

Vince is the best tech support available. I have had nothing but excellent experience when dealing with him. Backstreet cameras are the absolute best on the market. The new provue system is OUTSTANDING!

INC 6218

We had the pleasure of working with Backstreet Surveillance from the standpoint of a vendor who has had 10 + years experience of working remotely with companies who hire us to service their local clients. Hands down this was one of the best experiences we had because their internal infrastructure functioned flawlessly. When we arrived onsite every piece of equipment was there as promised but we were surprised by the quality of the 4K cameras sent because we usually see the low end cameras shipped to cut cost. More importantly was the efficiency of tech support who logged into our machine to provision the cameras which allowed us to wrap up the project ahead of schedule, bravo!

Robert Touch

Their Tech support got back to me within an acceptable time. The issues I called about were fixed in a short period of time, the tech was very knowledgeable and polite. I highly recommend Backstreet Surveillance products, ESPECIALLY due to their outstanding support team !!

Jay Long

After studying many of the videos Backstreet has available I developed my plan. That’s when I telephoned them. That was a good thing. Dave was great. He looked over my plan, made a couple suggestions and then added advice on the various cameras and hardware I would need to install them. Next step is installing them once they arrive.

Jack Dennison

Roy T. in Technical Support, is amazing! He knew is stuff and helped me resolve my issue very quickly. Very reassuring for a first-time homeowner knowing this team has my back on any issues with my security system.

Dave Gerhardt

Roy provided excellent tech assistance when I needed it. Thanks, Roy! This rating is for Roy only, not Backstreet overall.

Mark May

My system has been online for only a day, but so far my experience with Backstreet Surveillance has been amazing. I've been looking for a quality outdoor camera system for my home for some time, and after much research I decided to work with Backstreet. In addition to quality equipment they offered installation, which was a must for me as I'm the least handy man in America and wanted it done right. After choosing an NVR and three cameras I thought might work for my needs I communicated with Anthony, who looked a diagram of what I wanted, made some great suggestions, and prepared an estimate that included all the equipment and peripherals I would need. Ordering was easy, and my equipment arrived within days. I had many contacts with Anthony and he always friendly and a real pro, responding quickly and answering all my questions. Due to snow, rain and other factors It took a few weeks to get my system installed, but it was worth the wait. Justin, the installer, was friendly and knowledgeable and clearly cared about doing a neat and quality job. The installation looks clean and neat and the cameras and NVR are working great. The final result is even better than I had hoped for, with clear, sharp images and great views, even from a distance and at night. The package included a flash drive that has clear and extremely helpful video instructions for just about anything you might want to to do with your system. The Backstreet website also has great instructional information. Overall, my decision to go with Backstreet was a great one and I will not hesitate to go back to them if I ever need to expand or switch out any equipment. Thanks so much for great service and a good buying experience!

MrTrojanbaseball

I I recently purchase an 8 camera 4k system and it is unbelievable. The quality of the equipment is excellent, but what is most important is the customer service I have gotten. In this day and age, it seems harder and harder to get good customer service. Backstreet surveillance Customer service agent (Ashley) helped me on two issues that I need to take care, and she was fast and efficient. She returned my calls and email immediately. The reason I chose Backstreet was because of their incredible customer service and backing of their products. I also received great help from Trevor in helping me set up some of my functions for the camaras online. If you are looking for a strong company that backs their product don’t look anywhere else.

Alex George

Called for assistance to reinstall cameras to NVR System. I replaced the router and lost camera functions. I called Backstreet and the technician called back and assisted with reinstall of camera IP issues.he was very professional and courteous explained and corrected situation. I've been using their cameras and dvr systems for years no issues. I recommend them to friends co workers. They are just as satisfied as I am. Thanks again for great customer service.

Jimmie Scott

East to review the Web Cart with staff member and check for any missing items or quantity. Will is very experienced and knows his equipment. Takes his time to check and recheck all items and what units are on backorder. Easy to follow as he reviewed, the in-house support staff division. Explained the shipping and email traffic flow patterns. A very excellence staff member for this division and well-developed people and telecom skills set.

Stacey

Bought a 6 camera system from Backstreet Surveillance and had them come do the install as well. It’s been up and running for 2 weeks, I am super happy with the outcome. I talked with tech support to help me adjust some settings, they gave me a call back within the hour and were very helpful. 10/10

Keith Berry

I was prepared to purchase from another company when I reviewed Backstreet's website and was impressed with their informative website and knowledge of the industry. I ordered the WiFi kit and received it in due time but unfortunately didn't receive any instruction manuals or information that was guaranteed with purchase. I also had one of the 4 cameras that was non-operational and technical service were excellent with there diagnosis and they replaced the camera, but replaced with the wrong camera. They finally did replace with the correct version of camera but after contacting them twice via their contact page for instruction manuals I am still waiting after 4 weeks for a return contact???? I am happy with the product but would be happier if I would receive a follow up from the company in regards to my inquiry and also receive the guaranteed instruction and startup manuals that are included in the purchase!

B Smith

Ordered replacement DVR for system purchased in 2014. Arrived on-time, well-packed, worked perfectly, out-of-the-box. ... Tech support was excellent with help configuring unit and admin functions. ... Would purchase from BackStreet again. ... Thanx!

Dennis Patrick

After watching a number of videos regarding video surveillance cameras, I choose Backstreet Surveillance. Upon entering its website I was directed to Will Britton for assistance. He talked to me about my needs and understood what I needed. He and I worked together for about a week and we came to develop what appears to be a great Surviellance system. I placed my order yesterday and looking forward to having my system put together and sent out to me over the coming days. Will Britton has been nothing but great in assessing my needs and putting together a system that works for me. I am very much looking forward to receiving the system installing it. Great customer service was provided by Will and I very much appreciate his assistance.

Randy West

Michael did a great job helping me with the technical support for the settings on my license plate reading cameras. (Pro240MZ) Even took the time to call me at 6:00 am to adjust the cameras for dark or night time settings. Thanks soo much!!!

Rick Wallace

Outstanding service! You can believe their "lifetime service" policy. We've had our 12 cameras and NVR that we purchased from Backstreet for over a year now. They have served us well, but, some unexplainable reason, two of the cameras lost their network connection to the NVR recently. I contacted Backstreet for help and they had me on their schedule for repairs the following day. It's amazing how they can remote in to my system and expertly discover the problem and make the adjustments. I couldn't ask for better service! Our camera system is 100% again! Shout out to Vince for his technical knowledge and patience! Awesome!

Dennis Mika

I purchased the ProVue 4 Channel NVR with Pro90D-4K cameras. The installation was simple, the quality of the images is great. I had a few hiccups with understanding the setup and connecting remotely. Backstreet technical support reps were very helpful. I was able to set up the system quickly with a good understanding of the remote connection. I am pleased with the system.

Patti

Great quality and service! Items arrived quickly, customer service and sales were very helpful, prompt and took the time to make sure all questions were answered and specs were what was needed/wanted. Installation was great quality & a job well done. You get what you pay for and this product/service is well worth paying for on all levels.

earl bowen

Backstreet worked with me to determine what equipment I needed. they provided a lot of information on the cameras and recorder and how they work. After I decided what equipment I wanted, they put my package together and shipped all the parts to me in a timely manner. After receiving the equipment, I opted to have installed by a commercial installer.backstreet scheduled an installer from the bay area to install the system. The system was installed in one day but the installers did damage to my walls. When I contacted the install manager at Backstreet and described the damage, and sent pictures to him, he Immediately responded and had me get a repair estimate. The estimate was approved and Backstreet credited my account for the cost of repair. Backstreet is, in my opinion, a very reliable and reputable company. I would definitely recommend their company.

Daniel Griffin

I have been with Backstreet surveillance for about 5 years. Their customer service is outstanding.Recently I had a problem with downloading video of a past event. I contacted Backstreet. I cannot say enough about the technician, Vince that I was working with. Vince took his time diagnosing my video download problem. I'd say we were on the phone for an hour or so. Vince tried time and again different solutions. Finally he hit on the right procedure to make things right. Vince has the patience of a saint. His knowledge and understanding was first class. I am so glad to be a Backstreet customer. Their products and customer service are the best i've encountered. Great company - highly recommend....Thanks again Vince!!!!!!

Paula Williams

I was referred by my brother who just had cameras installed by Backstreet Surveillance. I was impressed with the quality of both the cameras, and how aesthetically pleasing it looked both inside and outside. Very sleek and discreet. I ended up getting 6 cameras with 4 terabyte NVR. They were great to work with. The installation went very well and they made sure I was happy with the position and quality of the cameras. Gave me a tutorial for how to work it, and left. I did have a problem with one camera not working the next day, which they came out and immediately fixed. Then again the next day, 3 more cameras weren't working. Again they immediately came back and fixed them. Not sure why they were going out, but their response has impressed me. I think any company will do a good job installing products, it's the customer service afterwards that speaks to how a company is. Backstreet Surveillance is top notch in the customer experience, not just the product. I would highly recommend.

Michael Novello

I ordered an exterior home surveillance system from Backstreet Surveillance that I self installed. I called for advice on a particular camera option and was given great information that helped me decide which camera would work best in a certain situation. They worked with me on a few items that were not available (backordered) and Kent, from shipping kept me up to date on the delivery of those items and resolved everything to my satisfaction. Overall a great experience. All of the components worked as they should and now after everything is installed - I am looking forward to setting up the motion zones and fine tuning the NVR.

K Mavrakis

Doing a self install and needed help getting wireless capable Pro2way cameras communicating with the NVR over local wifi network. I worked with Trevor and he got me up and running in no time. Very knowledgeable and extremely patient. Great phone support!!

Keven Fitzgerald

Purchased my system last summer. I knew it was going to require learning some skills (Designing a plan, learning to make network fittings, positioning cameras, focusing, etc.), but I wanted professional equipment and not something cheap. I also wanted a system I could understand and grow with. Backstreet Surveillance has helped me with every consideration. Everything from the quality of the equipment to calls for technical support has assured me that I made the right choice with Backstreet Surveillance. With a little patience, even an amateur can put together a great system! They have the tools and the people (Thanks George!) who will make it happen. I built my own system and I know how it works… very cool.

Trevor Vidalia

Backstreet customer service is top notch. Today I talked with George and worked through a couple of items I needed setup help with. He was very knowledgeable and competent, as well as personable, and patient. I am a senior citizen with very limited experience in security cameras and networking. Backstreet has been very helpful in getting my system running the way I wanted it and overcoming any issues we ran into.

Carl Carlson

From a homeowner perspective, the technical support that Trevor recently offered me exemplifies the best of support. I had purchased a new, more capable NVR, and needed assistance to add my current cameras. Trevor was clearly technically competent and offered timely responses to my contacts. Equally important to me, he effectively matched his advice to my level of understanding while providing an appreciated system education. The education helps me to better decide what I can handle on my own. In 2017 when I initially purchased my system from Backstreet Surveillance, I did so because it seemed like the top option for a “do-it-yourselfer”. Trevor’s support last week clearly highlights that I made the best possible choice.

Wanda Wilson

After several weeks of researching security systems and calling your tech support before purchased, who spoke English and made sense, along with the dont have too connect internet for firmware updates, a USA based company, and a 5 year product warranty, it was a no brainer choosing Backstreet Surveillance! Great interface, easy set up and many additional features that allows customization requirements for most needs! Very pleased with our purchase! Keep up the good work!!

Larry Chriscoe

Best service ever! I called in today having trouble setting up the App for my iPhone. I spoke to Max and he is the best technical support rep I have EVER worked with, with ANY company. Thank you Max for getting me fixed up. You made my experience wonderful. I highly recommend this company and their support is second to no one . Also the camera has a wonderful picture day and night.

chris michie

Hi Scott, You know what? I AM going to leave a review because I have had a considerable amount of interaction with Backstreet Surveillance and as things sit now I could not be a happier customer. Did everything going perfectly on your end? Nope. Did everything go perfectly on my end? Nope. Was there issues? So. The end result that I dealt with Backstreet S. on levels from near the bottom to the very top. Even the man himself. And not only was each situation rectified to my total satisfaction, but circumstances that resulted in the situations were being rectified in real time as we worked thru our business. Great Job Backstreet! It’s hard to become mega-successful and have all levels of policy and personnel progress as rapidly as the expansion itself. I have seen it in several companies up close and from afar. And trust me, there are far worse problems for a company to face than ‘’growth’’. But, as I have stated, for the reasons stated, I can’t wait to do business with Backstreet again. Chris in Arizona

C. Horn

I did a lot of searching online and happily found Backstreet Surveillance. Their sales and technical support department were outstanding. I want to especially thank George in technical support and Mac in sales. I spoke with others, too, who were also helpful. I like the fact that this is an American company. Their products are great, their support is even better. Both were important to me.

P K

Very happy to report a great experience with Backstreet Surveillance. First rate quality equipment and most especially first rate after sales technical support. You have a qualified and technically competent US based support team there to help you troubleshoot and resolve any bugs that may arise. Many thanks especially to Rick Thompson for his prompt and professional technical support. In this age where all too often customer service is anything but, heartening to see and do business with folks who invest in solid technical support and who still care about the client long after the sale is made. Thanks Rick!

Lee Myers

The people at Backstreet Surveillance are so helpful with troubleshooting! Today I had a technical issue with my cameras and Michael one of the IT techs was an excellent help in finding the solution to why my system wasn't working properly. He was able to provide a much needed update to my system that was necessary for it to run at peak performance. Very reassuring to know that these professionals are just a phone call away!

Kelly Angelini

Super Awesome Customer Service!! Roy was super patient with our situation and stayed that way...and fixed everything!! Thank you Roy and thank you Back Street Surveillance. Recommend to anyone! Roy is the best!

Marco Brown

I spoke with Tom Taylor Technical Support from Backstreet Surveillance today and yesterday 6-4-2019. He helped me to enable the sound on one of the cameras which required a configuration setting change. He was always courteous and sincere. That's why I purchased our first set of cameras from them in 2014 and then undated the system in June of 2019. The service and support are unbeatable. They have remained a professional business since my introduction to them and no I am not an affiliate or being paid for this review.

falcon eddie

Just had my system installed in my home and it could not have gone better,i know it is still only one day but so far so good was very pleased with the installer that came to do the job! So a big thank you to MATT for all the work!!

Don Marshall

I shopped for surveillance cameras for about a year before finding backstreet surveillance. I am glad I did! This is an excellent, fairly priced and easy to set up system. I have an open Attica so installation was easy. I ran into an issue adding yet another camera and needed to reach support. They quickly adjusted my system by connecting and everything is working great. This IS the system you should buy - and I will be adding additional cameras (I purchased four cameras at first but went with the 8-camera recorder for growth). Five star!

Jon Elwell

Called for tech support today 11/25/19 and was helped immediately. George walked me through the process and it only took several minutes to fix my problem. Great work, you guys are amazing. I have an older DVR with 6 cameras I purchased from Backstreets and it is still working great. Tech support is the best. Keep up the good works. Thanks, JE.

Douglas Johnson

I have nothing but Praise for these guys... Purchased an 8-channel system with 8 dome cameras in 2015, everything still working locally, but had issues with the old mobile app. probably my doings more than the app. Anyway, wanted to add a few more cameras and a larger 10T hard-drive, and really wanted the Provue capability. End of the story I had problems getting the older cameras to connect up to new NVR. Called Alan with tech support and had me up and running in no time. He also stayed on the phone with me to get Provue on my phone and connected. Once again love this company. Can't go wrong.

DAVID COOPER

Michael was great walking me through the steps and getting my camera working in no time. Thanks for all your help

Ned Powell

Solved my issue setting up online viewing thru remote access

C m

I was in the market for a surveillance system and spoke with Steven. He explained all 3 systems with a lot of details and was extremely patient with me. I bought the Elite system amazing quality crystal clear image with vivid colors!! I called tech support spoke with Rick. They remoted in to configure the system super patient with me explaining how the features work. Honestly this company has great customer service and tech support as well! I will be purchasing another system for my business.

Craig Bonham

I have to say that finding backstreet online was a huge benefit to my project. I was about to sign a big contract with a company to set up my surveillance on my storage project. From the day that I called Backstreet until today, I have saved money, got a better product and a much better layout/design on my site. What a great company! They are worth every penny that I have spent with them. Scott is very knowledgeable and I feel like he takes your best interest to heart. Thanks Backstreet. Thanks Scott!

Joseph Rodriguez

At first, Im going to be honest. There was a problem with one of my cameras and had to contact customer support until ultimately I replaced the 4k unit with a standard 3k unit. Since then, the cameras have been working flawlessly. Again, not going to sugar coat it. The app does has its issues for remote access of the cameras. But 90% they do work and allow remote viewing. Also, once every great blue moon the NVR locks up and a hard reset is required. Other than that, i am really digging the system and am happy with my purchase.

Nell Patton

I was having issues getting all cameras to work properly. Max (Tech Support) help me with the setup. He explained how the process worked and gave me suggestions to make the system work better. The process has been painless in dealing with Backstreet. Great people to work with and the Tech Support is fantastic. Thanks!

Eddie Hancock

Tech support is very good and knowledgeable about programing these devices and systems. I got a 12 camera system with 4 PTZ cameras that required extensive programing and downloading of programs because I have a Mac computer. I spent 2 weeks in my busy schedule and spent hours on the phone with a very difficult programing situation because of my slow internet connection and computer. I worked with almost all of the techs but one stood out like no other. Ben and Rick were really good at helping me but George had it all to make you comfortable while going through this marathon of a process. George was highly knowledgeable, patient, kind, personable and his customer service was through the roof with professionalism and service. I cant say enough about this young man! Literally the best customer service tech support person I have dealt with in my life. If you are reading this post and need tech support...ask for George, he is the best hands down! With skills like George has I know he will go far very quickly and probably will get a promotion soon. Thank you Backstreet my system rocks! Sincerely Eddie

Joe Duran

Max was the technician who helped me today. He did a wonderful job !! Not only was he helpful on walking me step by step on how to set up my CAMS, and remote view my CAMS, but also help me on setting up my I phone for remote viewing as well,...Great Job MAX!!! everything is working as it should be... and on a side note: All of my Cams ( 7 ) of them that I have purchase from Backstreet are working perfectly... Thank you Backstreet and special Thanks to MAX, again Great job!!

Chris Coblentz

I was having networking issues with my recently purchased equipment! I spent a few hours online looking through forms and got nowhere. Just when I was about to lose hope ,I hoped on the live chat support you offer, and was help by a George Q.! George went above and beyond and helped get my system network working and making sure it’s running properly! Amazing customer service and such a great asset to the company! Thank you again George!

Greg ultra

Backstreet has been the best company I’ve ever been involved with in my life. Very professional. Very helpful and shipping was quick and easy. I would consider all the people I’ve had the pleasure of speaking with at backstreet my friends.

Paul C

Awesome service. Spoke with an actual human being who was very polite and knowledgeable. He fixed an error in my order, that I made, and expedited the delivery. Job well done!

Henry Hill

I installed 2 of the 4 cameras. Great quality vs googles nest cam. I have one google nest cam in the driveway which I want to replace with the next BSS cam. Just that I have to figure out on feeding the data cable through the garage into the NVR which is in the Master Bedroom(MBR). Other than this..Great system.Great quality. I can zoom into the pool I just had installed and the deck. I hope they can come out with a door bell cam. and how to get access via internet without an ISP.

MagicMan

I have purchased other camera systems Both battery powered and hardwired. Backstreet Surveillance Was by far the best built and video output. I would definitely recommend to anyone wanting high definition video at a competitive price.

CARLOS MONTIEL

Tech Support is amazing, they helped me with my NVR configuration. The 3 year warranty is pretty good too, I had to replace one cable for my hard drive and they helped me really quickly. 5 minutes was all that it took to get my cable replaced. 5 stars

Sam Moultrie

I purchased a camera from Backstreet to replace an older camera on my ADT Pulse System. The tech was not sure the camera would work , but assured me that if it did not they would take it back. The sale and after sale support was excellent and we got the camera to work on my system.

Reed Bennett

This system was replacing a current system that installed 5 years ago .That system was purchased from a Big Box store, and guess what, cameras are no longer available for it. But BackStreet Surveillance, WOW what a different. This system was more money, but worth every penny. The IP over Internet system is a professional grade system, quality equipment, outstanding instructions and the best customer support I have ever had on ANYTHING I have ever purchased. Settings and options that give you complete control. Great Job guys.

Gary Wyatt

We have had products from Backstreet Surveillance for over 6 years and are completely satisfied. As a Self Storage facility we offer 24/7 video surveillance all entrances and isle-ways. The Cameras and NVRs have operated flawlessly. On the rare occasion of a failure of any of the equipment we have experienced outstanding customer service support. We HIGHLY recommend them to anyone looking for quality surveillance equipment.

Loren Ware

The DIY security camera system works well. It is an improvement on our previous QSEE system. Positives: 1. Settings and adding cameras is much better. Camera drop out hasn't happened like it did with QSEE. 2. Support does speak English very well and I can understand them. Support calls go much faster than before. 3. They sell an alarm/siren plug in so you don't have to search for a compatible device which turns the cameras into a deterance. 4. Include a POE range extender so you can get over 300' on Cat6. Cons: 1. First level tech support is limited and requires getting a call back from 2nd tear. 2. They have two systems they sell, so a little confusing. Elite allows you to use any desktop browser to connect to the NVR. The Pro version only allows you to use IE on Windows. Not sure if Safari on Mac works or not. This is a security issue as IE is limited with no SSL connectivity options. You can always set up a VPN for it though. So far, so good.

McIntosh Amps

I’ve purchased pretty much all the systems on the web.You have to check reviews and even then sometimes you get burned.Most of them absolutely suck and don’t work properly.Theres alway room for improvement but what I’ve found from BackStreet Is one particular camera that I like works flawlessly.The Pro120 4K.They have a lot to choose from but that priced best for me. They have a very knowledgeable staff and there Tech Department Is the best of all the company’s I’ve been with.With COVID 19 it has put a damper on all businesses so If you do have problems there might be a slight delay but they always come through to fix the problem.I’ve not found a better company than this one out of 7 others that I can not name but there no good.I give BackStreet Five Honest Stars but If I could rate them higher I would.Remember Patents is a Key Factor especially for me.Be sure to look at BackStreet Videos ! That will say a lot for there Quality . Thank You BackStreet ! 👆

Harold Freiermuth

Michael was very helpful, polite and easy to work with , can’t ask for anything more.

M.A. Garland

Tech support was great, especially them being able to log in remotely and do the configuration work. With regards to quality of the cameras I bought, all worked well except for two UM50's that stopped working very quickly. These are supposed to be replaced.

Odette Martinez

Backstreet surveillance has been so attentive with getting back to their customers wether its by phone or email. So thank you so much for making me a priority. You guys are the best when it comes to DIY equipment! But boy did I learn that there is a lot to know when doing this the first time. Being a visual learner I am so grateful for the videos. But the hat comes off for the tech support team walking me through my set up and answering my questions. We worked together and now I'm the happiest backstreet consumer ever!!!🤗

Mark McKinney

Very professional, it was very easy to follow instructions. Very clear and to the point. I would recommend backstreet to friends and family. Max was the agent that helped me today, excellent and resolved all my problems, this makes me want to continue buying more products from backstreet. I have the ultra system with 2 cameras, I will be buying more cameras because of the experience. 5 stars service, great job max!!!

JR Voelzke

Where to even start, backstreet surveillance is not only a great company but it’s operated and owned with a big heart and even more care, you will not find service like this any where else. From technical support to sales to customer service, and even the guys in the warehouse were very kind and knowledgeable. I’d give them 10 stars if I could. I’d recommend this company to everyone

Hugo Perez

I've worked at Backstreet Surveillance for a few months and it has been a great experience. I've learned a lot from their excellent customer service and high-quality equipment design and management. I highly recommend their service; I can assure that the needs of the customer are always met there.

Diane Arbutis

The equipment is good but the tech support is excellent. We purchased these cameras several years ago and still call with technical questions. They may need to hire another tech or two as it took 4-5 hours to finally reach a tech today, but that is not a typical experience. We had ongoing issues with maintaining access to the camera remotely until one of the techs said it was due to having a dynamic ip address. We have now switched to a static address and hopefully the issue is resolved. I only wish I had been told that sooner. Overall, this is a very good company to deal with.

Charlie Whitford

The service experience helping me through start up has been excellent. Max was patient and knowledgeable. Once we were cut off on the call, and he immediately returned the call to me to complete the technical adjustments via remote access and then installed software upgrades. The hardware is exceptional. I searched for over a year and studied the various systems on the market, and the information indicated that Backstreet had an advantage in quality and performance. Cameras appeared much more robust. The proof was when I received the products and it was evident that I made the right choice. I am very pleased and comfortable with the system and the support that Backsreet provides. Charlie Whitford.

Dale Oedekoven

I have had many camera systems that are wireless and the 4 wireless cameras I bought from Backstreet are by far superior to anything I have had. They have continued to work even after bad storms. I really like the picture quality. They do not provide very good how to instructions. Technical support was helpful, and I could not have set up the cameras without them. Thank you! There is a tendency for them to get inpatient with you if you don't grasp the technical concepts. The BitVision app on my iphone does not seem to work right. They had me down load another app for the iphone and it did not work. They were going to check and email me back, but never did. All in all would definitely buy from them again.

Michael Chandler

Always punctual and helpful in finding the very best solution for my home and several of my businesses!

Gary Smith

My experience thus far been extremely positive. Website a great help in my research of home surveillance systems. Important that this is an American company. Videos on website a great help. Received discount. Waiting for shipment to be received and will see first hand quality of product and ease of installation.

Chris Dickson

Backstreet has really shown their commitment to customer satisfaction. I purchased their CVI system and once received it decided the IP based system would work better for me. I called and they were more than helpful switching the system. Could not ask for better support. Thanks you Steven in Sales and Mike in Shipping. Excellent!

Sal Piccillo

I had the pleasure of chatting with Summer on 7/6/21. She was very pleasant, patient and polite. I found Summer to be very knowledgeable and willing to offer her help. Overall this interaction was very positive. Because of Summer I am much more inclined to recommend Backstreet Surveillance

Van Pint

I am a person who ask a lot of questions before making a decision. Summer was patient and professional. She responded to all of my request timely. She is an asset to your company, Excellent customer service is hard to find these days but she really stepped up. Thank you Summer for your patience.

Dale McIntyre

I bought two Pro90D-4K cameras in September. At first they both worked very well, day and night. Early this month, one of them started showing gostly ovals during the infra-red hours. Rick told me to clean the front of the camera, and sent me a link to some helpful videos. Now all is well!

Joan Setzco

My company ordered a system for installation as a school and after it was installed, a year later, we haven't had so much as a blink. It runs flawlessly. A second system was ordered for another school and we weren't as lucky. Backstreet Surveillance worked closely with us to resolve our issues. They have been great to work with and are determined to keep their customers happy.

John Wrigley

AJ put the necessary technical software components to the system together in about 15 minutes. He ferreted-out the camera configurations on our local area network quickly, saving me the aggravation and steep learning curve which would have left me in the dust for hours, if not days. Much appreciated!

Tommy Cangemi (TommyC)

So far I've had a great experience with this company. Steve has been great with helping me get the right set up at a fair price and nothing else. I was not pressured or up-sold on needless equipment! Well done Steve @ Backstreet!

Archie L. Blackmon, Sr.

I had 4 cameras to go out and dreaded calling Tech support. After all my efforts failed I Called. Max was the technician and he was very helpful. He was able to get all my cameras up and working. He also updated my NVR firmware and answered my questions about FreeIP. Next time I have a problem I will forget about the troubleshooting and call. It took him less than 30 minutes and some of that was waiting for the system. I am very pleased.

Eric McBrayer

I have been using the camera system for a few years and like the system very much. I changed out the router at the house for a new unit from Comcast and called the tech support with Backstreet Surveillance and talked to a very nice gentleman and he helped get us back on line. He stayed on line with me the entire time, worked with Comasts new screens for adding the IP and it needed to be done in two areas. There is no way I would have been able to figure it out without his help and his patients to get it all working so that I could view the cameras on my phone. Max was very helpful and I really appreciate the time it took him to get the issues resolved. Great camera system with HD viewing.

Tommy Rox

The DVR which I purchased from Backstreet Surveillance started overheating and turning itself off after about 3 years. After trying several recommendations of the technical support team, we were unable to resolve the issue. The warranty on my DVR had expired, but they sent me a replacement anyway. The customer support and technical support are great. I will definitely be making my future home security purchases from them.

Rich Allen

Great Team! Listened to what our needs were and made sure we had the proper equipment to achieve our goals. Appreciated the professionalism and not trying to up sale me with equipment that was not necessary. Great job Backstreet team!!

David Siatta

Best surveillance cameras at the best prices. NDAA compliant systems. USA company. Salt Lake City, UT. Best industry warranty 5 years.

Charles Oishi

Today, I received excellent technical assistant from George. He was very patient, despite my mistakes inputting data for my app for smart phone access. Both NVR and smart phone works. Backstreet surveillance technical support is great, this is my 2nd system. Oh, the NVR software was upgraded too.

Cindy Sachs

Loved the tech support!!! Max was wonderful and very patient with me! I had a glitch or 2 and he fixed everything so it all worked the way I was told it would! Great job Max and thank you again for all your hard work!

Matthew Chipman

Backstreet sells high quality cameras with the best warranty in the business. The image quality is incredible and the playback capabilities of the NVR are very intuitive. I wouldn't buy from anyone else!

Ralph Perez

Very easy site, love all the videos and information! Remodeling my store and struggled with my previous surveillance systems online connection and access. I can’t wait to try this system, I feel like I made a great purchase!

David Morefield

Trevor was outstanding and very professional. He took his time and made our learning experience with the camera system very enjoyable. He was fast, efficient, and extremely knowledgeable. Thanks Trevor.

Danice Mathews

Max helped us all the way from purchasing and educating us about the products and the background of the company! He is very patient and very professional and most of all very knowledgeable. We are very happy with the results! All cameras are Ultra HD and very good very good quality! YOU CAN NEVER BE WRONG IN BACKSTREET SURVEILLANCE when it comes to quality and services! WORTH EVERY DIME! THANKS BACKSTREET!

Stephen Johnston

Alan also known as AJ resolved a NVR technical issue for me today. AJ is a very capable tech and he knows how to solve problems. He communicates well and it is obvious he enjoys helping people in the challenging field of tech support.

John Caterham

I scheduled a 30-minute consultation for a new house install. The Tech was extremely helpful. He clearly had significant experience as he answered all my questions. I was presented a custom Quote which was exactly what was expected.

Lea Brannen

Today I talked to Max, He was very knowledgeable and helped me get my camera set up correctly. Today of all days, I was having connection problems with both my phone and computer and what should have taken maybe 15 mins., took about two hours. However, Max was very professional and hung in there with me until we finally completed it. Thanks Backstreet for your support team.

Brain Balance Of York

Backstreet Surveillance video is, hands down, the best, most detailed surveillance video I've seen. When we had a theft incident the police officer remarked about the clarity and quality of the video. Thank you Backstreet! I want to Thank the techs who recently helped me with a camera issue. Their techs will stay on the phone with you until the issue is resolved. George and Adam Thanks for all of your help! I recommend to all of my contacts in business.

Robert Russell

As a newbie to security cameras, Backstreet Surveillance has provided excellent guidance and support throughout from ordering the right equipment, assistance in installation and help in tweaking the system to my needs. Their website provides much helpful information and most of all, their customer service and technical support has been excellent.

DennisH

Backstreet Surveillance provides some excellent content from their website. Content that includes some heavy duty applications of their cameras and other misc equipment. Personally, my home project has been delayed but once I'm ready I plan to reach out to Backstreet Surveillance for advice on the appropriate equipment for my installation.

Rj Ergang

Jake took a great deal of time chasing down an upgrade for my model of NVR. Then he patiently installed it and had my system up and running. His customer service skills are fantastic and his knowledge is evident!

Butch R.

Max fixed my issue in about 15 seconds. I have had this system (Elite-IP) from Backstreet for about a year now and am very satisfied with it and the tech support. Whenever I have a problem, which usually stems from my inexperience, tech has helped me through it quickly. Highly recommend Company and product.

Michael Borgeson

Working with Trevor in tech support, we was able to help me get my system dialed in perfectly. He was a HUGE help and a great asset to BSS… Thank you Trevor!

Justin Keisel

Ive been trying to figure all this stuff out with camera equipment. It gets pretty confusing but i just called and spoke with ashley for awile just asking questions. She helped me get a better understanding to put together a quote. Ive been going over everything i learned with my partner and we are excited to be a backstreet surveillance consumer. Thanks alot ashley. Your company will continue to succeed with people like you.

Dan Wahl

Max was very helpful in resolving my camera issues. Customer service at this company is top-notch. My only complaint is their DVR and user-interface system is not very user friendly and could use some updating. If they had a better program to run and view the cameras, both inside the DVR and externally, my review would be five stars. The external program doesn't work well at all. I tried to view a clip of someone robbing my sister's car when I was away from the house and it wouldn't let me access the data. If you are not tech-savvy, this may not be the system for you.

B Van Mulligen

9/26/18 April of this year I purchased the UKIT-180-4k system from Backstreet. I requested their help in setting up the system. I contacted TEC support and within 30 minutes or so every thing was up and running. They were very patient with me and that was appreciated. The system worked so well that I wanted to add camera’s to the system. Because I was replacing an old analog system I needed a specific style of camera to fit into the incloseures of the old Camera’s. They tried for a couple of weeks to find the appropriate style of cam I needed but they could not get it. I ended up finding one but they did not deal with that particular brand. Not being able to set up the cam my self I requested their help. I offered to pay them for their time to help me set up the second cam. They said that they would be happy to do it for nothing. WOW! I was Impressed. You don’t run into people or business’s now a day’s that will do anything for nothing but Backstreet did. They spent at least 45 minutes (of their time) setting up the second cam. Well in my book they are GREAT people to deal with. They advertise customer satisfaction and they mean it. I can not speak highly enough about Backstreet.

Tom Steen

I really enjoyed my phone call with Mac to help get ideas on what to go with for the system. Steven was also helpful with getting me past some glitches. The 4k cameras are really nice in the daytime and the NVR software was not too tricky to learn to navigate you just need to spend some time working with the NVR.

robert dickinson

I bought a camera system from backstreet and I am very satisfatied with the quality of the cameras. I work for lowes here in Tennessee, and we sell security cameras, however, I decided to try backstreet after reading the good reviews on the internet. The reviews are true, specially the ones talking about the excellent service provided by Max. I hope that one day all customer service representatives step up and mantain the same level that you get when you talk to Mr. Morales. I am recommending backstreet cameras to those lowes customers interested in surveillance equipment at this point. Thank you Max for setting me up!!!

Mike Wright

Max provided great support today getting my cameras back online after a power outage. I chose Backstreet partly because of the very positive reviews. I'm happy to see the company living up to the reviews.

Awkward Stretch

Backstreet Surveillance has been a great experience for me. The agents are very friendly and knowledgeable. And the products are awesome and of very high quality. The system I purchased is a far better value than the previous surveillance system I had from another company...

John Domingo

Great Equipments come with great technical support with Max Morales! I just want to say huge thanks to the man who helped me set up my remote viewing at Backdoor Surveillance. He stayed with me in the phone for almost an hour helping me and getting my questions answered straight. Max, You're the man!

Steven Emert

Purchased 16 camera IP system. Equipment came right up for the standard wired camera configuration. Had one camera fail with an early life failure after about ten hours of operation and just reported it and am awaiting a replacement. NVR is easy to work with and wired PoE cameras are easy to work with. Needed technical assistance in configuring two WiFi AP/Routers and five WiFi cameras for operation on the network (Suggestion: Please create detailed topology examples and detailed instructions for WiFi camera configurations, and include links to obtain a copy of the ConfigTool software which the support tech provided via remote access while assisting me - ConfigTool was instrumental in finding the IP addresses for the WiFi cameras that I had to reset to factory default configuration in order to set up properly). Thank you to John in tech support to help me get the WiFi network and cameras going.

Rick Reynolds

I ordered a ProVue 16 Channel NVR and 8 U90MZ cameras to replace an older system. All arrived on schedule, were well packed, and had excellent instructions. Their support folks were extremely helpful. Testing and setting up the IP addresses for the camera is relatively easy but it can also be done by their support folks online if you need help. The free ProVue app for your phone is awesome. When you tap the + sign it opens up your camera to scan the QR code located under "System Info" of your NVR or you can scan the QR code physically on the NVR. After that you can view all your cameras at home or away from home.

Ron Maxwell

Great everything.... Informative website, pre-sale technical support, pricing, and post-sale technical support. Equipment is professional quality yet lends itself to do it your self install. Can't say enough good about this whole experience. First class all the way!

Harry Chapman

I have been a customer of Backstreet Surveillance for a couple of years but needed support for moving the main DVI box. Max from Backstreet Surveillance assisted me and enabled me to get the system running well on both ny networked desktop as well as my cell phone. He know exactly what to do and provided excellent support. I depend on Backstreet Surveillance support and have never been disappointed. Many thanks!

Martin Chalupa

Backstreet always has good tech support.

BRANDT KACHLER

The technical support was great. I love the quality of the camera that I got, I am adding more cameras to my system because I really like the image. The application to see the camera on my phone is nice. The technical support by Max Morales was GOOD! THANK YOU. I am getting more cameras because of the great quality and technical support. BRANDT KACHLER

Ann Adrianse

Max was a great help with me (a semi-techy person) trying to set up my mobile device to preview the camera views! So far we have been very satisfied with the patient assistance from the tech department. The cameras are also working well. Thank you!

MzDiva Divalicious

Max provided excellent support - he was able to get me logged onto my system to view my cameras. Once in the images were EXCELLENT and of very high quality... If you can expand your tech support to cover more of Pacific time zone that would be great...

Duane Zuniga

I’ve own and operate a RV Detail company with a five star rating for 17 years Anthony and Scott plus he’s team did an upstanding job of installing a 32 channel NVR 4 ProPtz-4k Camara and 11 vandal dome cámaras total of 15 cámaras here at my Ranch in Las Vegas NV where allot our RV detailing is done. They were professional and tailored to my needs especially with my self been very fussy . I appreciate the attention to detail and quality that I receive for my money. I would greatly recommend Backstreet-Surveillance to anyone looking for Surveillance. Duane / Super Touch RV Detailing INC.

Barbara Percia

The system is great. Everything came to me ready to work and I just had to put it together. Nothing was missing from the kit and I am grateful. I would recommend the cameras and the equipment to anyone who doesn't want to keep paying every month and wants to be sure nothing happens to their greatest investment when they are gone.

Charles Garza

The system setup was extremely easy. I needed longer cable than that which came with the setup. I called Backstreet and they immediately sent me the extra at no charge. Can't think of any other company that would do that. I'll be back for more equipment when needed. Thanks Backstreet.

James Durbin

Cameras are good. I have caught people doing stuff at my property. Police have came and see them and they have compliment them. Tech support is doing good, I am sure they are taking pills of patience. I have recommended backstreet surveillance to family friends. I know it can be frustrating talking to people like me that is not computer savvy,. The technician that I talked to today was Max Morales

Brian C

Own a 10-camera 2TB home security system purchased from Backstreet Surveillance in early 2019. System is connected by Ethernet cable to Internet modem and we use IDMSS App for iPhones to remotely monitor system. Switched ISP providers in Feb 2020 and as result lost remote camera access on IDMSS. I tried and tried to reconnect IDMSS but to no avail. Contacted Backstreet on 3/8/21 and spoke to A.J. (Allen) in Tech Support. AJ was patient, skilled and professional as he remotely connected to my system. He was able to diagnose the problem (ISP address changed when provider changed) and resolve quickly. Thank you AJ and Backstreet Surveillance - once again your Tech Support provided excellent support.

Mark Crump

Got three new routers in three years. Each and every time my cameras and NVR IP addresses have to be updated for the system to work properly. Support has foxed this every time with no problems what so every. Easy to understand ENGLISH speaking techs make the encounter a breeze...! Thanx to Max and all the other technicians..!!!

Sue Kroll

Your technician George is very professional, thorough and knowledgeable. He fixed up my problem and checked that all cameras were functioning and recording properly before signing off. He is surely an asset to your consumers and company. Sue K.

William Keene

Seems to be a fairly solid company. I havent needed any technical support yet, however, they are there if you need them. If this is your first security camera system I advise you to familiarize yourself with abbreviations and common terminology dealing with camera lenses, frames per second, file types, and so forth.

Michael Nicholson

This review is based on my phone support with George of Backstreet Surveillance. He was very helpful, patient and informative. He assisted me with my concerns and offered suggestions for working through issues with my camera setup. Thanks again.

Roy Nelson

This review is for George of Backstreet Surveillance. He was very helpful and extremely patient, He assisted me and my IT person with camera setup at my office and my home. Thanks for going above in beyond in the customer service George! Roy Nelson

R J

The technical support from G. Quinn was phenomenal. My NVR was having issues with the hard drive. I was instructed to send the NVR to tech support. Mr. Quinn investigated the problem by analyzing my NVR at his office. It turned out it was not the hard drive and the motherboard was defective. I received a new Elite NVR which was a nice upgrade within the Backstreet Surveillance 5 year warranty. Mr. Quinn assisted me in connecting the new Elite NVR to my 8 camera system. A week later there were camera configuration issues and Mr. Quinn re-programmed all 8 cameras to assure solid network connections. Everything is running great now after his tech support session. Mr. Quinn demonstrated his technical expertise and professionalism. I highly recommend Backstreet Surveillance for their products and professional technical support. Thank you Mr. Quinn and the Backstreet Surveillance Team! You're a winner in my book. August 29, 2019 @ 12:10 pm

bob swanson

Agent: Max Morales I was having problems with camera live viewing at my location. After getting in touch with Max at Backstreet he was able to login and fix our problem in a few minutes. I am glad to see there is still technicians available to work with the public. Keep up the good work Max!

Terry Wallace

I bought my system 2 years ago from Backstreet and just added two additional cameras today. I dealt with Max and he was more than helpful answering my questions. From day one the staff and products sold exceeded my expectations.

Rafael Coiman

Amazing customer service!! I mean I can't describe how perfect their customer service is. They are prompt to answer, if not they call back very soon. They help you set up the system down to the last detail. Michael was excellent

Race Rankin

Purchased my surveillance system two months ago. Set up was straight forward and easy to initialize. Tech support is always available to walk me through any question. Would recommend!

Lei Zhang

I have had issues with FreeIP. I called Backstreet and talked to George. He patiently guided me through my cell phone, DVR, monitor, computer setting to finally solve the problems. First, the channel images were not turn on in my cell phone; second, the date setting in my DVR recording was wrong, it was 2018! He is very professional and honest. He consulted his supervisor for advice when he was not sure. He is observative enough to find the issue of wrong date setting. He is technically equipped with an ability to remote my computer.... My satisfaction is beyond words. Thanks George and thank you the backstreet tech team!

Anthony Chacon

Thanks for the awesome installation you completed at my business. I am excited to proceed with the install at my house. I especially love that for my support needs I can speak with US based team of professionals.

Sammie Vegas

So I received a few packages from UPS and my girlfriend is freaking out asking me what else I've ordered because I already have a few boxes in my living room. We bring the boxes in. There are 5 good size boxes so I'm starting to question myself as what I ordered. I looked at the name and realized it wasn't mine and the boxes belonged to someone else. By doing the right thing, I contact the name on the box of who they belong to. He gave me the address and I dropped them off. One of the guys that works there asked if I was interested in a home security system, and I said possibly if the price is right. He said he would text me a quote, or at least that's what I thought he said. A couple days go by and today I hear a knock at the door. It's UPS dropping off a box. I start to think "Not again" lol. Well this time my name is on the box. I open it up and what do you know, a brand new home security system. These guys are some amazing people. This is the definition of good karma.

Phil Daigrepont

I have never seen so much commitment and dedication from a tech support agent, I forgot every single password associated with every account that I have, he even helped me resetting my gmail account so I could recover my password for my cellphone application. I will recommend your products and services to family and friends. Kudos to Max, give this man a raise!!!

Bill Yacopucci

Max from Tech Support did a great job working with me remotely. He stayed online helping me setup a DVR, a camera, remote viewing on laptop and Android smartphone - all in the same call.

W Hare

Very professional and efficient in helping me set up my system on my PC I will highly recommend any surveillance system needed BackStreet Surveillance they are the best and also tech-support thanks for your Assistance.

Bill Peck

AJ spent an hour of focused attention and was able to upgrade my firmware and add a new camera. I give him an A+ for tech skills. sticktoitivness, and excellent customer service. Great to get such support when I have not purchased anything from Backstreet in years. THANKS!

Vernon Yamashiro

Absolutely the best! Recommendations of system and cameras to fit the areas of concern was superb! Installers were great! Sent someone to help with customization and review of software!

Steven Wickes

This is why I love Backstreet Surveillance... five star technical assistance! After three years of using BS, hardware issues are rare; usually it's a network mystery. Even late on a Friday afternoon, they took my call, diagnosed the network problem, and fixed it. Today, "Max" at Backstreet is my hero. Thanks Max.

robin scott

I would like to say that Max Morales was very, very helpful. I am not very computer savvy, he answered all my questions and my needs, and he promised to call me back and he did. I would like to thank Max Morales and the backstreet organization and hope to be doing further business with them in the future. Thank you again, I'd like to thank Max Morales again. Sincerely yours. Robin Scott

DeDe Waldmann

Max was very, very patient leading us through the setup. Helped us get the account setup right and the remote cell phone working. Cell phone setup is not easy. Thanks Backstreet and Max. Video resolution is awesome. DeDe and Marv

Susan Zebrowski

Max is excellant as is the rest of the crew. They help me out when I have problems. And here I am again, 5/29/19 and I’ve been rescued again Rick, Tom Jake everybody is so helpful. I have no complaints only praise, thank you again ....

Chris Moser

The videos on their website were great. I gained an education and the confidence to install the 12 camera system myself. The system was plug and play. I made the right choice working with these fellas. I highly recommend them. Chris Moser, Langhorne Pennsylvania

skooter

Vince was excellent, 5 STARS to him

Classical Music

Max was very helpful with setting up my NVR and cameras. He was particularly patient when dealing issues from my firewall and security. I appreciate his patience and expertise.

Mike Goodejohn

Max provided excellent technical support in helping me get my system up and running. Without him, I would still be staring at the box. Very happy with the software and hardware. Money well spent.

Robert Recor

The companies teck support is VERY GOOD. They take the time and answer questions and are very help full. I did have to return some equipment and they replaced it under warranty. It was done in a timely manner.

Adnan Abdelghani

Excellent support, knowledgeable and professional staff!

Chris Carrillo

Excellent customer service and technical support. Max was very helpful.The Camera works awesome! Great picture and decent night vision. I will be purchasing more soon.

HEIDI SMITH

Had excellent customer service with Ashley and Will. Will took his time explaining my best surveillance angles and camera options I could choose from and why? Backstreet Surveillance surpassed all the reviews i've read.

Donna Self

Awesome company and products! Max was very helpful with getting our camera settings adjusted just the way we wanted them. We plan on purchasing more equipment from this company in the near future!

jeff Womble

I lost the video on one camera. Max was able to resolve this. While it took some major work, Max was able to complete the task. He upgraded the software of my NVR and the camera. Much better NVR interface now as well as getting my video back. Great job. Thanks

W H

Base on the Information provided on your website I was able to purchase and put a system together and install. I needed some help with programing so I reach out to tech support and the assist my in my final steps.

mike davis

Max Morales helped me solve the email set up problem in the chat room and then on the phone using the team viewer. Max figured out that google's two step verification prevents email/motion notifications from being set up in the NVR. I recommend that Max update the 2 video on your "posts" to reflect the current NVR systems (your video screens seem for older machines) and to address ow to solve this problem for your customers.

Brian Henderson

Max Morales did an outstanding job resolving what seemed to be an extraordinary problem with my DVR. As it turned out the problem was an issue with my ASUS monitor. His troubleshooting skills are as honed as a razor sharp knife. Thanks Max!

Milt Clark

Max was very efficient. Did not give up till he found the real problem and fixed it quickly. So far all contact with this Company have been excellent from help with purchase to tec support.

Joe Mama

Great customer service! Answer and help resolved any of my problems during right away. Still setting up everything but the camera's so far have wonderful viewing. Will recommend to my friends.

Roman Dutka

As a Business owner i was looking for a place that has Reliable Support and taking warranties seriously. For a past year this company proved that this is a place to trust. I had cameras that went bad and they replaced them right away which is very important in my business to have them working asap. Thank you

Patricia Bagshaw

I have been buying my cameras from Backstreet Survelliance for awhile now and I’m back again purchasing more of there superb cameras that give a perfect video. They’re extremely helpful in answering any questions I might have. I would recommend them to anyone looking to purchase cameras for their Work or Home!!!

Alan Toney

Fast return on phone call. Very familiar with product and screens. Solved a 3 hr problem in 3 minutes. Great!

Raymond Vetsch

We have 4 cameras that keep an eye on our property. Gives us a sense of security. The customer service and tech support is great! very helpful. I recommend backstreet surveillance to all! Thanks Backstreet!

J. Paul Jodoin

Max was very helpful in setting up my iPad monitoring software and gave me some valuable tools to keep it running. I've had great and courteous assistance every time I've called Backstreet Surveillance.

Manny Teixeira

Good Product. I was a bit worry since I never order anything from BackStreet Surveillance but when I received my package, it exceeded my expectation. I am looking forward to order more equipment in near future.

Gene McNabb

The tech Max M. called me on time. Max was very good and took care on all of my setup for me. It took just shy of two hours to answer all of my questions and get me up and running. Thank you so much Max. Gene M

Loren Dommer

Wide range of products at a good price. Shipping was fast, tech support is US based and has always been able to answer any questions.

Renee Calhoun

A big thank you goes out to Rick for your patience and computer skills. Changing the IP address and helping two seniors to set up DNS, and email on the NVR.

chris peterson

Great team of consultants on security cameras. Quick response on the order confirmation and delivery was fast to our office. Would highly recommend Backstreet Surveillance to anyone.

Wade Reiboldt

Max and the team did a great job identifying my issues and resolving them. I am very happy with the service I received throughout the setup process. Great job!

Jennifer Moyle

MAX NAILED IT! I have been trying to get my cameras on my phone for over a week, finally I broke down and called the help line and was connected with Max and he got it! Thanks Max! One step closer to having a hands free business!

Abe Atiyeh

Michael was extremely helpful answering many of my questions on the system.

Lee Tolley

Manual is not clear on remote hookup. Worked with Michael took a little effort (not his issue) but got it solved Thanks. getting ready to order more cameras

Richard L

5 stars for Max Morales. great tech support. Max is very responsive to ones needs and is an asset to Backstreet Surveillance. Richard

sal spez

Very good service. Please get more guys like Max, he has a lot of patience. The wold would be a better place if we would have more guys like Max. The other guy did not have much patience.

Donald Wilson

Max did an outstanding job to repair my problem. I've had this system about 2 months and I have had very few problems. Very good tech support.

ron witt

Easy plug and play system. Lots of videos covering almost everything at there website if help is needed. Installed 8 cameras myself, 6 outside, 2 inside. Great picture!

Darrell Cooper

The equipment is excellent and the service is superior. The only person who I prefer to work with is Max, because I am not a computer-savvy person and he has patience to deal with my concerns. NOBODY ELSE BUT MAX!!!

Mark Saks

High definition image, I like it. Max helped me set my kit, he is a highly trainned technician. The speed he moves the mouse is just incredible!!! Give this man a raise!!!

Chuck Yaney

Max, Thank you for being so understanding and putting up with my poor computer skills. Your well-versed in your knowledge of stetting up the Backstreet system remotely. You made it look so easy. Thanks Again Chuck

Carmen Butler

Thankful for the knowledgeable and courteous techs. Cameras high quality. Dealing with a vendor on the other side of the country can be a challenge but it’s worth it. Highly recommend.

Bob S

So far, I'm happy with the information found during my search for a new home surveillance system and plan on contacting for a replacement system for existing equipment, in the near future.

Michael Langton

My company bought a camera system and I had a few problems hooking it up. But after talking to Kevin, I'm good to go. Awesome support!!!!!

Roger Knott

Excellent tech support .A++++

Mark Johnson

Support spent time with me to figure out exactly what was needed. Took several minutes but they were patient and we got all issues resolved. System is working 👍 …

Raymond Medina

Regarding the warranty offered by backstreet i think that: the agent was polite and determined that the camera was indeed defective. Great service!

Paul Waller

Very good at what they do

George Zeigler

Technical support was knowledgeable, Max answered all my questions. I would recommend Backstreet to my family and friends. The equipment was working excellent, no problems.

Charles Chrestman, EdD

Max returned my call promptly and resolved my problem professionally and in a timely manner. Great experience! I would recommend Backstreet Surveillance.

Gary Johnson

The cameras are really good, I'm not real happy with the tech support...if you can't understand the people you talk to you can finish the job...

Paul Barnett

Max did a great job getting me setup and I look forward to working with him to refine system parameters in order to get the best out of the system.

Lori Riley

Trevor was a huge help. So happy for technical support. Trevor was nice and extremely helpful. Thank you Trevor!!

Megan Johnson

Always helpful and able to fix the issues my system is having.

Christian Smith

Full disclosure I just started work here at backstreet surveillance. Its a great place to work, the work environment is super chill, but at the same time we make it a point to do right for our customers.

Bob Vaghela

Max Morales was very patient help me answer all of questions and set my system and help me understand. Thanks a lot Max. its great having Max on your team

Timmie Neal

Mike did an EXCELLENT job.

ward lee

tech Max was professional, and courteous, problems explained and taken care of. New 4K NVR is excellent, and extremely clear!!

Steve Pratt

Summer, is a outstanding customer service rep., & person. She was so helpful, very knowledgeable of products. Thank You Summer.

Tyson Johnson

I recommend this company, they beat all their competitors out by a long shot. Great customer service thanks Ashley for all your help and answering all of my questions your the best.

L AG

Tech Support Kevin was extremely knowledgeable & helpful. I recommend Backstreet Surveillance to everyone they are a true full service surveillance company!

Matt Bourne

Greg in shipping was fantastic helped me out with all my concerns and got me what I needed!

Gigi Rockwood

Top notch customer services when we have an issue. Thank you! 5 stars!

dee Wright

This was a rewarding experience with George he explained the camera,tried to update the camera and when that didn't worked had me to send it in.He is well versed and very courteous and I thank GOD for him.

Dale Sadler

From ordering to install of NVR and cameras has been nothing less than fantastic!! Awesome pictures and video. Thanks.

Peter Barnett

When you can get someone on the phone the support its great. On one occasion I got someone to help me right away. On another occasion it was 24 hours before I got a tech on the phone.

J Engelmann

I received phone support from George this morning. George was very professional and took care of my issue. I really appreciate the timeliness of the response.

brian tetzlaff

Max in tech support the help i received was fast and really good i just hope the next time i call i get him again a very nice man thank you max for all your help

Junior Resendes

Great service and the best technicians support. I have purchased 3 systems and always impressed with quality and support

Jasen Moore

Ashley is great! We love her very much. Can’t wait to talk to her in the future. 😜 …

bill

Roy is knowledgeable and professional

Stephan Falcon

great company with excellent customer service, I will be using them for the rest of my home security needs.

ajwohio

I could actually talk to English speaking people (Michael, Rick) that live in our Great United States. Thank You for that, because I sometimes need help with this type of technology.

Claudia J. Farías

One single payment, constant 24/7 surveilling and automatized alerts. No monthly fees, surely taking the job of some humans doing the monitoring for you but, ç'est la vie!. Great idea guys!!! :)

Willard White

Vince did a great job. Love this place and am a frequent customer. Thanks!

Sí Urt

These guys are great. Talk to Kevin and he helped me get my system set up. Excellent service. A+++

Janice Wilson

I am pleased with the work that Max Morales did today.The motion detection was setup properly. I appreciate the patience and the service you guys provide.

Peter Lee

Thanks Ashley for all your help! This is a great company who really cares about their customers. Pretty happy with my decision.

Cole Benson

Great all around experience! I love the equipment, Greg was especially helpful and professional.

Ralph Eckley

Great people to work with very knowledgable and responsive to all my questions. Provided prompt anf thorough answers to regarding what i co sidered my needs

ROBERT BETHEL

george at 114 did a great job for me getting all my devices working great tech without question thanks g

Jennifer Broomall

max was excellent at customer service fixed my issue right away, walked you through step by step was great! thanks

David Nangle

Very smooth easy process so far, It will be interesting moving forward as I actually set up the cameras on a remote island...

Juan Tejeda

Best service EVER. These cameras are excellent. Max helped me today, best customer support.

Heather Libra

I talked with Ashley Friday and this company has great customer service she answered all my questions and sent me a quote. Thank you.

luis hernandez

Max did a great job helping us out with the connection and reastablshing our camera system

old girl

Rick went above and beyond to help us get our cameras working. Both my husband and I are very happy with them.

Troy Hansen

I called Back Street Surveillance and spoke with Max in their technical support department. He was very professional and a great help.

nathan goldman

Great Experience! Everything was straight forward easy installation and great quality products.

FRED PORTER

Excellent quality products with “Best In Class” service. Just what I was looking for. Don’t hesitate...

Anthony W

Great equipment & Customer service. I wouldn’t think of trusting my security system to any other company.

jimshelly58

Top notch tech support. Thanks again Eric. The surveillance system is a breeze to install.

DeJ Liu

Max was a great help in performing the analysis and answered all the questions. Much appreciated and great support.

daveB

Great quality on cameras and the tech help desk has always help me fix the Issues...

gogoma2

Expert knowledge and very patient...

Jerry Lee “ShedMan” Colvin

Very helpful and patient.

Ken Kopf

Technical support answered my questions. I am a satisfied customer. The agent I talked to today was max.

Ricardo Reyes

Max: I have received a great support setting my cameras. Thanks a lot for your support.

Dina Jones

Excellent customer service by Trevor W.! Love the product and the service that comes along with it.

Bryan Reese

Great people that are always going the extra mile carry the best products and keep their customers happy.

Max Cantrell

Tech support is great! Max helped me with my system

Todd Paulus

Max Morales helped me with an NVR upgrade and showed me how to use the new screens, etc. Thanks!

Jim Cauble

Max was quick to recognize my problem and knew how to fix it. Knowledgeable and efficient, what more could you ask for?

Omar Velazquez

Max Morales of their technical dept. did a great job resolving our units technical problem.

Chris Miller

Excellent business! Perfect setup and always willing to answer questions to their customers.

Bob Record

Very knowledgeable and helpful staff. Quality products with great warranty.

Beth Pace

Lots of offerings and prompt answers. Have not decided maybe tooooo many choices. Hope to place an order very soon

Tom Degentesh

Received excellent service today in placing my order from Max at Backstreet surveillance!

DJ Salmon

Max did an awesome job. Very knowledgeable of the whole system. Thanks for the help.

Anderson Booker

Max was very helpful setting up my system to view on my phones, he took away all my apprehensions, A+ to Max

Norris Johnson

the rep displayed great patience and knowledge. he led us in the right direction to complete our task

ron thompson

Very knowledgeable , kind and patient, very happy with the outcome resolved the problem

Zachary Pratt

Tech support was very knowledgeable and patient. Awesome job!

Wayne Bailey

Max was very help with my technical help that was need. I am very happy with the service received..

K B

Max Morales provided excellent service and was very knowledgeable and patient. Great experience.

NICK HINES

GREAT CUSTOMER SERVICE. A+++

jay johnson

Just hooked up my surveillance cameras , very easy installation, cameras work great!!!

Johnny B

The technician today was Max, he is very patient, helpful. All my questions were answered.

dennis petersen

Five star company. Great hardware and technical support by Max.

martin westbrook

Tech support is excellent!

Williams Green House

Max helped me online with several problems I was having with my DVR. Great service. Thanks

Robert Burkhead

Excellent service!

mike guidara

My experience I s they let me down and I should not have bought

wayne lewis

Max was very helpful. Great technical support!!

Adriana Rios

I like the chat option, my questions are answered promptly. Great service

Cory Long

Service is great cameras are great and Max was very helpfull

Russell Dorsey

Roy was Fantastic!

James webster

everytime i have called tech support they have gotten me through the with little stress

Curt Beack

The salesman Dave was very helpful.

Scott McQuarrie

Nothing but professional. Customer service is best you can get and the equipment is pro all the way.

Jeremy Dean

Easy to order and EQ is high quality!

jesus rodriguez

max was very knowledgable and provided great customer service

Scott Mestayer

Backstreet was easy to work with and I enjoyed the extra discounts

Dario Rdz

great service excellent experience max was really profesional all the time

Charles Turner

Worked with me until everything was working, even though it took a long time. Great job.

Jeremy Barker

Max was helpful, patient and efficient. Great service!

camodude

best people ever 10/10 ask for Kevin for sales

Blue Marvel

Tech support are jerks, period.

CustomBlindCarpetInc

Prompt and timely response from tech support.

Gerard Miglino

Max was a great help he was very efficient

Taylor Shay

Very satisfied with products and service provided.

Gail Hetra

Your customer and technical service are the best

Preston Clutter

Great little camera exactly what I needed!

Laddie Roussel

Telephone support & videos are very helpful.

Tony Norrow

Great online service center!

Vagish Sinha

great technical support by Max M

Ronnie Jolly

Max Great service Easy to understand

Jim Tate

A real 5 star company.

Budget Inn

Max Great Customer Service

Ian C

Excellent customer service!!!

dale christy

Professional service

John Rowe

great service from max

renan morgan

Exellent tecnical support..

Tim Lynn

good customer service

jun figueroa

Max

Shawn Wilkinson

Max

Fraid Knot

Max

John Avila

Lina Vega

James Fisher

Lydia Meche

Lizeth Estrada

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Allen shorette

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