Reviews of Massachusetts Registry of Motor Vehicles. (Other) in Boston (Massachusetts).

Massachusetts Registry of Motor Vehicles

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207 Comments

Other

Department of motor vehicles

136 Blackstone St, Boston, MA 02109, United States

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Information of Massachusetts Registry of Motor Vehicles, Other in Boston (Massachusetts)

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Reviews of Massachusetts Registry of Motor Vehicles

Bonnie Walsh

Besides the excruciatingly long wait for an appointment, (I booked it in October, and the earliest was today 1/4/23 at the Boston 'Haymarket' RMV, which is pretty far from me) everything was awesome! Security guards at the outer door ask to see your appointment confirmation email. Then after taking the elevator to the 2nd floor, there was no line at the first desk to check in. She simply asked for my phone # to verify my appointment. I waited no more than 15 minutes for my number to be called. The waiting room wasn't busy, there were plenty of open seats, and even wall outlets and USB ports about every 20 feet. When my number was called, the lady was super nice and accommodating. She asked for my completed application (I had filled it out online a couple of days ago, but didn't have a chance to print it. She printed it in seconds and had me sign it. I took the new photo, paid the $25 fee, and was done! This was probably my quickest RMV appointment of all time. (Arrived at 4:30, walking out the door at 4:50)

NANI143 DEPINA

ID'S and more. Appointment online or walk in begins at 1pm arrive early!!! It's 🥶 for now... Prices are good for what you need. Bathroom yes... Clean and security was on point and prompt when answering questions. Amen. Thank you 💓❤️. Birth papers needed see on line for more details. rmv.gov 💖 Food and more. Train and bus service. Fast service as long as you have the paperwork you need. Parking and traffic may be tricky 💓but you got this your a Boston Driver 😉 Construction 🚧🚧🚧 zones. As of 6/2022 Appointments Only.

Jiahao Zhang

Been there twice so far and the first experience was very terrible , an Asian male staff at the counter was very rude and treated all my documents very harshly even down to a common signature. He threw them at me after reading the papers, is this the respectful action that should be taken? But I put up with it that time for my license to be processed smoothly. The two stars deducted are for him. The second time I went there, the staff and supervisor were very nice and everything went quickly，they deserve full points.

Matt Eslamy

I went to renew my driver's license and get one with a real ID. As everyone says, please make an appointment and bring your appointment confirmation with you (on your phone) when you visit. There's a line for people with an appointment, and a line without an appointment. As I made an appointment, I was able to get in there quicker so it went smoother for me. I'm not sure how the process is for people without an appointment, but it will go much smoother if you make one. Before going in, Security will ask for your email confirmation, which you can show them on your phone. To check in, they give you a few options. You can check in on your phone, or go up the stairs and check in at the kiosk, by entering in your appointment confirmation code, which is what I did. By doing so, it'll print you a ticket, and you wait for them to call your ticket number. The staff was very nice once I was called up. They asked for the two page application (make sure to complete this prior to coming here to make it easier), required documentation (I was both renewing my driver's license and getting a real ID), and how you'll be paying. From the time I walked inside the building to when I finished the process with the staff, it took roughly 20-25 minutes. To summarize, make an appointment reservation and complete your two page application before coming here. In addition, make sure your go to the RMV website so you know exactly what documentation to bring for lawful presence, SSN, and proof of residency.

Lynn C

I was so nervous with all the bad reviews. But the experience was great! Appointment at 10:20am, checked in with the texting option. Got called at 10:40am, got everything done by 11am. If you have everything ready, it will be super smooth and easy for the staff and for yourself. Even if you don’t know some parts in the application or what not, the customer service agent was very helpful answering my question, and the staff who did my registration/out of state license transfer were very kind and helpful. You have to know that they may sound mean but that’s how they can survive amongst mean/weird customers. They are actually pretty good with what they do!!

Breana Cole

I had an appointment to get my Real ID. The RMV was clean and comfortable. I only waited about 7 min to get called and was finished with my paperwork exactly 15 min after my appointment time. This was a very pleasant experience and certainly exceeded my expectations.

Bridget Henehan

Went a lot smoother then I thought. Just make sure you make an appointment. The message when you call states you can go on a walk in visit,. Not so true supposedly only 10 people can walk in on a daily basis. I found out the hard way. So schedule an appointment, to be safe.

shaleane dunbar

HI I recently came to the registry in person after so manty attempts to renew my license online. With no appointment's available throughout Massachusetts I was became very frustrated and annoyed. I needed a Cori check for my upcoming school term and I felt that I would have had my license already. Not knowing the difficulty of trying to book an appointment in Boston alone would be such a challenge. Upon my arrival at the registry I was greeted by the security in front, I was asked if I had an appointment and I proceeded to explain to him my situation briefly. He immediately responded with telling me that I would need an appointment and that no one is going to see me without one.. I then asked if I could see a manager and he again said it won't matter but you can still see the sergeant, I agreed and went in to speak with him. The gentleman at the desk asked me what was the problem and I let out a big sign and went on to tell him my situation, he sat back and crossed his fingers and I immediately felt as though I had his attention which gave me a sense of relief because he was attentive and patient. i am the care taker of both of my parents and I work a fulltime job and I attend school. My life/schedule is very busy, and to be in a situation that I was in where I felt I kept hitting deadens. turned around for me in that moment that your sergeant Officer Edward White first off listened and I was very informative and had many other options for me and was even helping at that moment to find an appointment for me.. With this all said I feel that the way he presented himself makes me see why he is in his position he was professional, compassionate and willing to assure that I didn't walk away uncertain, and as a person who her self has a lot of patience and would go the extra mile to help a person is why I commend this Gentleman so much.. He along with his supervisor came together and came through for a at the time uncertain human. I have spoken highly of your business and the employees who represent. Thanks again to officer Edward White and staff Happy Holidays

Antony du Bois

Despite the horrendous reviews online, I found the people friendly and professional. The waiting area was huge, comfortable chairs and squeaky clean. Yes I had to sit and wait over an hour to be seen, but once I was at the counter, it took less than 10 minutes to complete my registration and title.

Riaj Mahamud

They work pretty organised way! Nice social distancing is practiced here. If you have an appointment you would need around 30-60 min to complete drive license. They have only a few free street park which is very hard to get. Need to do coin parking!

Muhammad Suleman

The Asian lady that works there it’s very rude. She said she is the manager but should be fired right away. She’s rude on all levels. She will leave my appointment on multiple occasions without saying where she’s going and go talk to people and take forever so I was upset and i went after her and she looks at me and then looks away as if it doesn’t matter. When she finally returned, I was trying to explain the whole situation, but she wouldn’t help hear me out, but she won’t even let me explain or complete my sentences. I asked to talk to the boss and she said to go to window 21 that’s my boss. I came and talk to this person at windows 21 who was polite and heart everything I had to say, and ended up helping me out. But the Asian lady who has no manners and thinks she can act in whatever way it’s because she’s a manager should be fired.

Magalh Felipe

I was able to resolve the problem that required my presence at Haymarket RMV, which was to renew my driver's license including the new real ID. However the process was a bit stressful specifically because I arrived 15 minutes before my appt and waited in line for about 25 minutes. When I was finally helped the agent told me that I had to reschedule because I was late for the appointment. He said that there was nothing he could do and that I had to reschedule. When I explained that I was on time, but had to wait in line the agent did not seem to care. Well, I went back to the entrance and spoke with the guard that was organizing the access to the building and he offered assistance. The guard collected my appointment print-out, went upstairs and spoke with a nice Lady that helped me. I received a new appointment number and was able to finally complete the renewal of my license 🙌. I am glad these two folks understood my situation and helped me out. For your information, if you have an appointment scheduled you will not have to wait in line. The notes by the entrance does not say that so it can be easily confusing. So keep in mind that there are people at the RMV that does not care about all the misinformation and there are others that are understanding and are willing to assist. I am happy I didn't have to come back there again. I could have given a 5 star if it wasn't the issue I had at the beginning. Good Luck! 👍 you gonna need it.

Sheila O'Malley

Haha, liked it? Who likes the registry? It went fairly quick at first, then a paper wasn't stamped, had to leave and come back. 3 hour wait that time..the workers were nice & helpful though.

Marcia W.

I was here to get my ID upgraded to real ID. I had made an appt and did the application online beforehand. I had brought *6* proofs of residency just in case! My appt was around 1:30 but I got there around 12:40. It was about 20 L's behind my number but I got called around 1:15? The woman was really nice, the only issue was her computer had to be restarted so if that hadn't happened, it probably would have been done before my appt time. I'm very thankful I did not have the issues other reviewers did. I was so concerned about my paperwork not being good enough and being turned away but everything was fine. I don't picture I'll ever need the real ID anyway but in case I do, I can feel secure that I have it and it was not a hassle. The traffic going there and home was the hassle! Lol

Alex Playz

CRYSTAL ROAD TEST INSTRUCTOR FROM HAVERHILL REGISTRY OF MOTOR VEHICLE IN MASSACHUSETTS IS A RACIST RUDE WOMAN...she have long fake nails and eyelashes her hair is black .please Stop promoting hateful and racism Chrystal calling me racial slurr inside the REGISTRY OF MOTOR VEHICLE...UNDER ALL THE CAMERAS. I have booked 4 road test at Haverhill registry this instructor lady name Crystal with black hair was rude called me this African woman to her supervisor on the phone...took the rest of the conversation outside. Suggested her own mechanic for me to get my loose brake fix. Suggested their own auto school to pay $200 for a 20 minutes road test...did all that and still managed to stop the test because this time my e brake is loose cannot be fix in couple hours...I just had it check by a different shop the mechanic said the E brake is fine...and charged me $ 35 for me doing absolutely nothing wrong and the car is no normal condition the mechanic just said...2 drivers took their road test 2 weeks ago with this vehicle at a different location...I was treated so unfairly and rudely. And politely asked for her name she replied as as government workers she cannot released her full name and wrote Christal on a piece of paper and gave it back to me...I am glad they have working cameras at the registry to confirm her rudely and unjust behaviors towards me. The manager who worked that day fully supports her hateful and racism slurred said loud in presence of other customers.

Natasha Bobrowski-Khoury

We recently moved from NY and were dreading coming to the RMV because of our terrible experiences from the NY DMV. This location exceeded our expectations! Our agent, Majlinda, not only was patient with us putting our paperwork together, but even delayed her lunch break to process my husband and I’s new licenses and car registration. She went above and beyond what we anticipated would be such a grueling process and now I’m very proud to be an MA resident.

Tural Bayramli

Amazing place to stay spend your 3 hours waiting for your registration. Absolutely fabulous time waste. The kid behind is watching some videos with annoying sounds. The parents are of kid don’t care about it too.

Ayon Ibrahim

On one hand, I got my license renewed pretty quickly, in and out of the doors within 20 minutes. On the other hand, I feel like I’ve lost months of my life from how intense the experience was… They are not a welcoming bunch

Arly Nguyen

It's a pretty seamless experience as long as you are prepared. I would not recommend going if you do not have an appointment, I saw many people turned away. FILL OUT THE APPLICATION BEFORE YOU COME! It'll make your life MUCH easier. When you arrive to the building, you will stand in a line according to your appointment time. You can come to your appointment maybe 30 minutes in advance but earlier than that they'll probably tell you to come back. Once you're inside, they'll ask you what you're there for and if you filled out your application. If you didn't, you need to fill it out and then they'll give you a number. Doing it in advance will tell you what documents you need in order for this experience to go seamless. I did all of this and was in and out in like 15 minutes. Clerk at window 27 is SO NICE! She made my experience the best part, very nice, funny, and was straight forward. I like the lucky cat she had at her desk :) Anyway, like I said the overall experience is totally find and not even that long just as long as you are prepared with the right documents and filled out application that they send you via email when you make the appointment.

Charlie Daniel

I had an exceedingly pleasant experience today at the RMV (much to my surprise). I had an appointment for 4:10pm and was out the door by 4:30pm - it's a clean facility & finely-tuned operation. Highly recommend.

Anthony Gregory

Decided to renew my license a little early and convert to Real ID. It's best experience I've ever had at an RMV--bright, organized, quick, and friendly. DEFINITELY START THE APPLICATION PROCESS ON-LINE.

BreBre

I went there December 15, 2022 to get my ID renewed and it was the fastest process ever and it came a week after me doing it everybody's complain about this place when there's nothing to complain about going there you get called in you leave they handle everything in there literally there shouldn't be a problem unless you're really coming in here without the proper stuff you should've been bringing.

Prasad Vinjamuri

Best RMV experience ever! Credits to the staff member—Damion Collins. Despite unexpected technical issues with card reader (that timed out repeatedly) and online transaction, I was able get my license renewed because of him. Unfortunately, I only had little cash and Damion was extremely generous and kind to offer help (without me asking) and went above and beyond so that I could get my work done. If RMV-Haymarket Supervisor or PR representative is seeing this, please convey my best regards to Damion Collins. This society needs more compassionate people like Damion. THANK YOU!

Ashley Berry

Wow. I was shocked. Clean, organized, respectful, and fast. I have never had a DMV/RMV experience like this one. I was in and out in an hour with great respect and efficiency. Highly recommend!

A Fan

This was surprisingly a lot more PAINLESS an experience than I had expected. Staff was very professional with and courteous to visitors. My only annoyance was because of the pandemic. I waited with others a full hour outside -- within proper physical distance from other visitors -- before security allowed us to enter in groups of 10 or so. Luckily, it was a beautiful day outside. I stopped to use the complimentary touchless hand sanitizer before proceeding upstairs. There also were hand sanitizers upstairs on the main floor as well as on your way out of the building. Anyway, wear your mask correctly and get here to check in with security at least an hour before your scheduled appointment. By the way, speak with security if there's something that impairs your ability to take the stairs. In case I wasn't clear, wear a mask! You'll be allowed to briefly remove it if your appointment involves getting your picture(s) taken.

Jon L

Other than the wait times (post-Covid, reservation only) staff is courteous and knowledgeable. They make it quick and are organized.

Ɖags

clearly you need more employees, been calling for 2 weeks and keep getting hung up on after 1 hr of waiting. guess ill just never drive...

Maximus St. John

I got a walk in appointment, but it was a huge pain. Come at 7 am or 730 at the latest. Don’t count on them letting more people in at 1 pm. They only let 15 people in the first day I came, and the second day, they only let in 10. According to some people in the line, they sometimes let 30 people in, but I didn’t witness this personally. However, if you show up and there’s already 30, save yourself some time and just go home. Yesterday I came at 8 and there were 38 people ahead of me. Like I said, only 15 people got in that day, so I had to come back. Today, I came at 7 and got the 6th spot, but your mileage may very. A girl in front of me said she came at 7 am yesterday, got the 23rd spot, and after all that, didn’t get in. If you can, definitely schedule an appointment online, or see if AAA offers the service you need. I couldn’t wait 2 weeks for an appointment and AAA doesn’t do motorcycle permits, so unfortunately I was subjected to this walk in experience I heard that they sometimes let more people in at 1 pm, but like I said above, don’t count on this. The lady behind me and the guy in front of me both said she they back at 1 after getting turned away in morning and they weren’t letting anyone in at all.

Angie Hall

Went to drop off paperwork waited in long line came back 10 days later had the same long 2 hour pick up line. The same employee assisted me both times. She was so kind and professional inspite of the outrageously slow and tedious process. Her name is Kristen. Thank you for being so kind.

Melissa Williams

Y'all, let me tell you about Jenny, the Registry Angel. I was in tears on Tuesday after being turned away from the RMV because my insurance stamp was 2 days expired.....this lovely lady turned all my negative RMV feelings around when they let me come back on Wednesday. Jenny is the wonderful human who processed my plates yesterday, and for her great attitude and her endless one liners and jokes to make me smile, I just want to say thank you from the bottom if my heart. She completely diffused the RMV tension with jokes about the "auditing Grendel" and the printing of the new title in the "depths of the scary basement." Jenny, thank you for making my day, and if the RMV islistening, I think you need a raise. As to the rest of my RMV nightmare in which my car has been sitting in my driveway from mid-July to early December.... 1. As my NC registration was about to expire, I got a $55 fine for letting my insurance lapse in NC because, shocker, I couldn't get my plates changed right away up here in MA due to the few available appointments due to COVID-19. 2. I had to pay $25 wait 12 weeks for a replacement title because I was a dumb dumb and left the original in my storage unit in NC, something which would usually take two weeks, but Ms. Corona said nahhhhhhh. 3. Tried to get an appointment on a Monday so I wouldn't have to ask off from work. Couldn't get said day, so I got a Wednesday appointment in PLYMOUTH. I live in Shrewsbury and work in Cambridge. I took an hour off the end of the work day, thinking this would be sufficient. 4. It was not sufficient. Started driving and stuck behind 3 accidents later, I was 30 minutes late to my appointment in PLYMOUTH and the security guard would not let me in despite there being no one in line and there being 20 mins left until they closed. My appointment with Jenny took less than 20 mins, do better, RMV Plymouth. 5. I rescheduled my appointment (FOR ANOTHER WEDNESDAY) two weeks out because the appointments only open 2 weeks at a time, but this time it was in Haymarket, which is a 6 min drive from work. 7. Left work an hour early and took the T to avoid crazy parking costs, made it with 10 mins to spare, had literally everything I needed and more. Made it up to the pre-check lady, "Oh your insurance stamp is out of date by 2 days, you're going to have to get a new one, print it out, and come back tomorrow." 8. Back on the T in tears of frustration back to my mom's car, I went on the GEICO app to see if I could get a new stamp without calling and waiting on hold. Got exactly what I needed in my email in 5 mins. BUT THE RMV WON'T ACCEPT DIGITAL FORMAT ARE YOU KIDDING ME. Moral to the RMV, y'all accept credit cards now, you should be able to do virtual appointments and accept emailed documents. But since things still must be accomplished in person and with physical paper, thank you once again, Jenny. Keep being your magical self.

Elizabeth

Very fast service and efficient personnel. Do go online first and make an appointment, no need to wait in line.

Claudia

Best experience ever at an RMV. Gloria helped us and she was competent, efficient and kind.

Nikesa Bruce

MASSACHUSETTS REGISTRY,need to be secure from illegal migrate from working and entering.THE RMV need to be connected to AUTO ZONE after all worker are documented by HOMELAND SECURITY (1-103 PETITION,FINGERS PRINT,WORK AUTHORIZATION,GREEN CARD,PATHWAY TO CITIZENSHIP with connection to Governor CHARLIE BARKER.

Akshar Gupta

Good experience overall compared to other MA RMV centers I've been to. Nicely organized and clean. I arrived 10-15 min earlier than my appointment time and had no problems as the lines moved quickly. The person at the counter was reasonably friendly and efficient, and I was out in 25-30 minutes. I'll return to the Haymarket location in the future instead of driving out into the suburbs where my past experiences were a nightmare.

Yolanda Harris

This location does not take walk ins anymore because of the pandemic so I was inconvenienced....other than that, I always handle my affairs with this location respectably

Refael Ackermann

It's the RMV, so expect a very bureaucratic experience. But the people are friendly, and the lines are not too long

Andre

Extremely efficient and helpful. In and out in 20 minutes. Multiple options to do what you need. A computer there to do things if you forget something.

Jackee Santiago

It was good but they never did what they said that they would do after hearing a month ago and haven't to spend all this time there

Heidi S

My husband and I had made an appointment to transfer our out of state licenses and registration. We brought the required docs (per the website) and everything went smoothly and quickly. Everyone was friendly and the woman who helped me (number 10 counter) had me laughing in stitches. I don’t think I’ve ever laughed at a DMV/RMV before…Definitely 5 stars!

Jonathan Godbout

Quick, nice stay, clean. Nice rmv location to go to.

Jimmy Pearson

I had a great experience at the registry, the people were very helpful, especially the supervisor lady, blond short glasses very very nice

Jamie Bichelman

There’s an immensely bad stigma associated with state DOTs, DMVs/RMVs, and rightfully so. But at this particular location, I was remarkably impressed! I guarantee that so many of the negative reviews for RMVs are by people who didn’t print and fill out forms online ahead of time, or didn’t research at all on the website. There’s an online feature to track the wait time for licensing and registration, which is super helpful in this area. I called twice on the phone when they first opened on different days, and both clerks were super friendly and personable and helpful. So much of this state is rough and mean, but these guys definitely were a nice welcome to Boston. Also, be advised that there is NO on-site parking lot, so your best bet is to take a Lyft or public transportation.

Ashley Small

Definitely fast when u make an appointment before you go ..not to mention friendly service ,good location ,right off orange line . they were very reliable and confident I'm there jobs. Certain Personal directed people where they needed to go. I've never seen an RMV so organized. I legit had an appt at 11:20 am nd I was 20 mins late so 11:40 nd still got out by 12..

Kimia K

Clean facility, friendly and helpful staff. Little wait with appt. Some of the clients can be nicer and use kinder words/tone to express themselves.

Victoria Claiborne

Quick service. The clerk was great - very affable and quick to make sure my son was comfortable for the picture she took for his learner's permit. Couldn't have asked for a better experience!

Vineet Yalaka

Had the best experience. The guys were great at pointing you at the direction you had to go to. Very helpful and friendly. Unlike in NJ where they sucked at their jobs. These guys were great. Just have your documents ready and don't forget that these guys are doing their job and be nice.

Haejin Hwang

My first RMV experience was amazing! I originally scheduled my appointment for 9:40 AM on Monday, but I decided to arrive about 45 minutes early just because. The police officer checked me in right away and I was proceeded into the building. COVID rules are followed well. I was assigned to the booth #13. The lady was not overly friendly or anything but she was very quick and organized. I was also respectful towards her. Finally, I was out within 10-15 minutes. I had all my documents ready to go and filled out my application online. If you come prepared with signed and completed documentation, you will be in and out.

Travis Alex

Everyone behind the counters and security here has been great to me so far, but everytime I come to this location in the early AM, the women who does the check in as soon as you reach the second floor is incredibly rude. She is the exact persona of what people imagine when they go to the DMV/RMV. She will make it her mission to not let you in for the smallest thing that even she messed up on. She constantly gets her own forms mixed up, and when you tell her you have it, she will still question whether you are being honest with her or not. She needs the boot. I'd say if you can swing it, go to a location that is further outside the city, this location is a total mad house as well.

julie thompson

I had made an appointment approximately a month ago. I was given a time to show. When I got there, there was few people in line and I checked in, quickly. I hadn't downloaded the application so I had to step out of line to complete that. 5 minutes later I was in line which moved very quickly! 3 minutes later I was standing in front of the representative and I was out of there in an additional 10 minutes. No muss, no fuss. A world away from the days past!

Anderson Teixeira

It's the kind of place that everyone avoids. Nobody wants to deal with paperwork and lines. The staff here is sharp and very efficient if you cooperate. If you start telling them how to do their jobs they'll sure make it harder for you, looking for every single detail. My tip? Don't go there in a bad day. If you need to go there make sure to relax and have all documents and paperwork ready. Attendants will help you in case you need, not everyone, but most of them. I never had any bad experience here but I sure saw plenty of people go mad when having some demand denied.

ACTPOHABTa

Haymarket RMV is extremely busy. 30 counters in operation. Expect 30 minutes wait even with appointment. Show up only with online application or filled physical application. Make an appointment online. Appointments are fully booked for 3 weeks in advance. Service was ok, there was more non-work related interaction between employees, than actual engagement with customers. Make sure the documents you bring are valid and sufficient.

Rachel Chen

I read so many bad reviews about this place and was terrified to go. But the service there is totally professional. I had an appointment at 12:00 pm. I arrived at 11:30 am and was pointed to the second floor to change my license and registration. I waited for 45 mins inside the building for my number and was able to get out around 12:30 pm. There is no fuss at all. Everyone one there is so nice and respectful. As long as you prepared every document they ask for, there is absolutely NO nightmare. So good luck everyone.

Kyle Saylor

Terrible service. I arrived early but was told to get in line behind later appointments. All he had to do was let me in. Edit: Though there was quite a wait, the lady at counter was amazing. One star for the man at the door. Five stars for the lady at the counter.

Ty Williams

I arrived way before my time just in case I was to get in and out. The check in and social distance setup was very organized from beginning to end. The line was a little long, but it moved pretty fast. This definitely beats sitting and spending just about your whole day waiting for your number to be called.

Clarisa Carruthers

Went to get an MA license one afternoon and the process went very smoothly. I checked the wait time online before going and the line to get a number moved pretty quickly. Waiting for my number to be called was probably 20 minutes (max) and the person who attended me was extremely helpful and very friendly. I had forgotten one of my papers and she allowed me to go home to grab it and come back to her without having to get in line again. There's also a computer and printer in the waiting area in case you need to print anything! This was a very smooth, stress-free process for me.

Carly Fisher

I spent over 2 months and 4 visits to the RMV to transfer my leased car registration from out of state to Mass. The only person who was actually helpful, positive, and patient was an employee named Sammy who made sure I had what I needed and helped me get my car registered. Most other employees I encountered were impatient and failed to give me the full information of what I needed given that my circumstance was more complicated than most. Give Sammy a promotion!

jade bucks

Tried arriving earlier, but reached within the 5 min pre checking, then I end up waiting in the same line until2:50. I understand they're very busy, but the extra wait was due to returning customers getting to jump ahead, & they only let up a certain amount at a time. The delay was due to computers crashed around 11:30 am, but if you went prepared its in & out.

Grace Kim Kellogg

I cannot believe I'm leaving a five-star review for a DMV/RMV office! This was by far the best DMV experience I've ever had: lines moved quickly, staff were very friendly and actually answered questions, no one got yelled at or had stuff thrown at their face (a typical experience at IL DMVs). The two employees who were helping people waiting in line were spectacular; I wish I remembered their names! I showed up for my Tuesday afternoon appointment about 20 minutes early. After waiting in line for about 20-30 minutes, I was able to finish my application for out-of-state conversion in just 10 minutes!

Robert Rogers

Long wait it you dont have a appointment but if you have a appointment they usually let you right in

Philip Greene

I just had a good experience at tha RMV. I went to Boston because I could not get an appointment at any of the suburban locations. Parking was easy at the Haymarket garage and the system they have worked very efficiently. The associate who helped me was very friendly and quick. I was in and out much faster than I imagined. I think that the RMV has made improvements and I wanted to say so.

Flacko vely

I had the best experience and customer service. The lady at post 9 was very helpful and had a great personality. I was having a terrible day and my day turned around completely after getting served by her. If everyone at the Rmv had her energy and personality i would go everyday lol.

Kwasi Baah

Showed up at 11.15a for my 11.30a appointment to learn systems were down. There’s a long out front and security is attempting to ensure social distancing. After an hour wait, i made it inside. Damien and Chris were very helpful in ensuring my unique circumstance (not my fault) was resolved no matter how long it could them and i was patient because I did not want to have to come back. Thank you for your time and effort; my license has been restored to Active and i didn't have to $450 — just sacrificed patience. Thank you again.

matthew corrado

The gentleman who handed out our paperwork at 7 am on Tuesday 10/13/21 was incredible. He was professional courteous and Extremely Patient.I made a mistake on my paperwork and he helped me fix it, no questions asked.Noone at the registry has ever been so nice and helpful. That man deserves a bonus!.Thank you

Dan K

It was excellent. The staff at work was very helpful and cordial. They did a wonderful job 👏 for me. Good job done ✔ …

Richard Matos-Haile

The security staff is on point navigating the public through the doors. Their kind and respectful to the public. One thing that stood out to me was one security staff helping a homeless man get in to see someone despite him not having a cell phone. I was impressed with how respectful he was to this homeless man.. Clearly no one is turned away.

Alain Lafume

Went to the rmv for my permit test. There was a line at the door so the security officers can regulate the amount of people inside. After waiting close to half an hour I was let in to confirm that I had the appointment. Then I had to wait to be called which lasted close to an hour. There were not many seatings since everyone had to stay relatively 6 feet apart. After I was called I was greeted warmly by a nice receptionist who went smoothly through the process with me. Then I was let out. Long process due to the Corona virus precautions, but still worked out nicely.

Fanny Gonzaque

They are more strict with paper work, please make sure you have what they asked for, and then some more. If you are missing 1 document they will turned you away , and tell you to come next time, for that reason I gave them a 4 star because I had to go back the next day. Service was fast due to the fact that is with appointments only

Kin Gwn Lore

I went there on 8/31/2021 for transferring out-of-state registration to MA via the drop-off. Very good service - I expected some turnaround time (multiple days) but I got my registration and plates within the same day using the RMV drop-off service! Make sure to get your forms filled, printed, and all original documents available. I arrived and lined up outside beside the pick-up sign. Lined up for 40 minutes outside, and perhaps another 20 minutes inside. When it's my turn, I showed the filled drop-off cover letter, RTA form, MVU form, original title, OOS registration, and ID. Paid with credit card, and walked out with my new MA registration and new car plates. I expected to pick up those things another day but this is not the case! Hope this info helps anyone. YMMV.

Mitchell

Very grateful for the diligence of all RMV employees in helping costumers maintain social distance, cleaning thoroughly, and making things go as smoothly as possible given the circumstances. Wait times are definitely understandable during a pandemic! Expect to arrive on time and wait regardless, it's worth your safety and the safety of others to be cautious and patient.

Convington Bien Aime

From the Security Officers working on at the entrance door in the street through the front desk security officer all the way at teller # 26 where I did receive a royal treatment, everything was more than a FIVE ⭐ SERVICE. As a matter of fact, teller #27 was part of that great customer service treatment as well. God bless you Haymarket RMV.

chris Winston

Bomb bomb love in n out finally perfect!!! Thank god!

e k

Thank you Jose, (register 21) for your assistance and patience today(6/2/2021). Jose was dealing with my case and at the same time multitasking to troubleshoot challenges from other registers. Overall the staff was friendly and the line moved quick. Thanks again.

Mindy

Made an appointment online, filled out the application for license transfer. We forgot a doc but they heckle you a little, start you app, and then give you a ticket to return within a specified time frame to complete the process without remaking an appointment. Overall was a relatively quick and painless process. Theyre handling covid well with good social distancing and sanitizing

Nina Polshakova

Did the "drop off" for title and registration during COVID. It was a struggle, I had to come back and fix some paper work which was not fun. But here are some lessons learned: 1. For drop off, you first have to wait in line and scan a bar code/send a text. You should get a text with a ticket number and your number in line. For 10 people in front of me it took about an hour. Get there early in the morning (right when they open) and you might be lucky enough to skip the long line. 2. You'll get a text when it's your turn. You'll get a "last call" text in about 15min after the first text. 3. The line inside is usually pretty short for drop off (~15min). The staff inside is very efficient and helpful!

N Tesla

The service was good enough for my purpose, considering the effect of pandemic. I needed to apply for a mass ID onsite and while the waiting line was long, the process itself was very quick. The staffs were friendly. However, you might want to come later (40-50 mins?) than your online appointment time. In my case the appointment was 2:40pm, but the time I was able to get inside the RMV building was around 3:30pm-3:40pm. Then there was another waiting time around 10-15 mins inside the building. There's three lines for people who have a specific appointment time (a line for 2:30pm, another for 2:40, etc) and they only let people in a single line at a time. I remember when I arrived at 2:30pm, people in the line 1:50pm were still waiting. I'd suggest you to look for a nearby place to kill time

Laura Mantovani

Expect to wait an hour in line. Showed up one hour BEFORE my appointment and waited in line like the rest of the appointment holders (regardless of what time the appointments where). By the time I received my number to be called up to a teller, it was 5 minuted before my actual scheduled appointment. Staff was friendly, maintained social distancing and constantly wiped down surfaces.

Aaron Hartley

I've been here twice in 10 years and had great service both times. Perhaps I'm just lucky but there was a very short wait and the people who helped me were extremely polite. They did what I needed done fast. I think this location is far better than the one downtown, that's for sure. You just have to make sure to arrive during the off hours when there isn't an hour wait. If people complain about that, that's your own timing issue.

Soshana Passley

Whether you have and appointment or not you have to wait for very long time.

Aaqib Sohail

They are very organized during COVID-19 times. I went for drop off my documents. They are managing very well, just the service is a little slow. But I can’t blame them, sometimes customers don’t know what they are for there.

Jess Desmond

Much faster when you make an appointment and "get ready" online but there's still a bit of a line (nothing like before - times between arrival and leaving was ~30 minutes).

Kim Doorley

My son and I went earlier this week and Diane was incredible! She was knowledgable, kind, and fun. Her accommodation prevented us from having to come back a second time. Because of her helpfulness, I didn't have to take more time off from work, and my son and I got everything done that we needed to quickly, efficiently, and we actually had a good time w/Diane. :-) She was great!!!! Thanks Diane!

Katherine White

Best experience I’ve had at the RMV. I was in and out in less than 40 mins. All the workers were very friendly and helpful!

Rémy B.

I arrived 20min before opening, already a lot of people waiting. Got my ticket 10min after opening, I saw a agent 15min later and then it took another 10min to have everything done for an out of state conversion. I was expecting to wait a lot but I guess I arrived just before peak hour. I highly suggest to arrive no later than 8:30am if you want to see an agent quickly.

Liza Desyatova

I could never imagine that I would leave a 5-star review for a DMV (RMV). This is a great location, with fast and seamless processing.

Ann Donahue

Not bad for pandemic RMV! The line was long but the employee doing check in was pleasant, patient and efficient. Same with the woman who handled my transaction. Covid 19 guidelines were in order as well.

Jessie Concannon

This was the best dmv experience I’ve had. The staff was nice and helpful, the lines were quick and the space was very clean. I’m very impressed!

tbr026

I am not kidding you when I say I was in line and back out the front door within 25 minutes. All of my issues we're resolved in a timely and friendly manner as well! Easily the most efficient RMV I've been to.

Juliet Brender

I could not be more impressed with how this RMV location has handled safety and security during this pandemic. Upon arrival, it was verified outside the building that I had an appointment. I was then asked a series of covid-19 related health questions (i.e. recent travel, possible exposure, whether I had a fever, etc). Even better, they accepted me inside 30 minutes EARLY (an RMV miracle!). Once inside there were Purell hand sanitizing stations throughout and I was promptly seen. After spending no more than 10 minutes inside, I was shown to the exit which was a different route than the entrance, ensuring no close contact with other people. Keep up the good work!

James Mobus

They set you up to make sure that everything runs smoothly, but expect a wait time of around an hour after your appointment time. For me it was about 80 minutes.

Luther Smith

The only issue I have is with them saying one thing and doing another. I went this morning and filled out an application to speak with a hearing officer and they told that they would call me before 5pm. Never did. Other than that, I feel it’s being run properly considering the pandemic.

Bryce Hodsdon

Made an appointment to transfer my out-of-state license, car registration, and vehicle title during this quarantine. Arrived a few minutes before my scheduled time and was let in the building after confirming my appointment with the officers outside. I brought all the required documentation but forgot the MA driver's license application form, which they provided me to fill out while there. Once completed, they immediately called my number to the counter and directed me on where to go. My trip to the RMV only took 30 minutes overall to transfer my license, registration, and title. I know it's a unique situation because the RMV was not crowded at all due to COVID, but it was the quickest experience at an RMV/DMV I've ever had.

Nick Melaragno

They won't let you line up for your appointment early anymore, but don't let you in until at least 30 minutes after you scheduled time, but once inside it was an overall pleasant experience. Remember to bring all the forms you need (and extras if you can) and make an appointment!

philippe dame

Incredible experience! Wow! Its the second time. First Time I said like “maybe it was only that person at the counter who was exceptionaly helpfull and nice...” then the second time was yesterday or the day before. Everybody was so professional and energetic! They deserve a 20/20 which is an A+ I guess :) All of them!! Fantastic!

Kim Lee

Me and my bff went here yesterday to get our IDs. We were in at 8:40 a.m. and out by 9:20am No lie. Extremely fast and very efficient. Everybody was pleasant..... If I have to go to the RMV again I will definitely go to this location. The line was kind of long-ish when we got there but it moved very very quickly.

adriana ferreira

I went to renew my DL / real ID today I had an outstanding customer service experience with Jennie; She is Very polite, knowledgeable and kind. Rapid services and great staff.

Aileen Kline

Checked online to see the wait time (a great feature) before visiting and it was accurate. Easy and efficient experience, I was done in under 30 minutes. The forms and identification required are clearly laid out online. Rosina assisted me and was friendly, informative, and very organized. Thanks for the help and the seamless transaction!

Eugenia Walsh

Staff at door greeting customers were professional, patient and kind.Damien at countrr 19 was terrific. .helped me with process of converting my out of state license. I went to Haymarket location . Made appt on phone and started paperwork via on line two weeks ago. Today was a good experience.

Mikaela

Best experience I’ve ever had, spoke with Assistant manager Rosina, she helped me with my paperwork and then verified everything with another supervisor named Rick. She made sure I was all set. I appreciated the extra time and effort she took. Excellent customer service!!

clifton blankenship

Suspension hearings are done by fill out form and we call you back. Huge lines for other things... Including appointment check in. Good luck. If you own a car or do not rely on public transportation.. Make an appointment in Danvers... In an out. (No suspension hearings in Danvers)

eddievazquez123

They tell you what line to wait in. If they are not clear as to where to go and you wait in the wrong line they make you start waiting all over again. Instead of rectifying their mistake. Mind you the people directing are private security not police or RMV employees.

Ale Hendrix-Ojeda

I was very impressed of the great customer service at this location, i went mentally prepared to receive the horrible service that i have received in other branches, specially the one in Watertown!! In the Boston branch every one was very polite and helpful from the moment they welcome you until you complete the process. If you have all the documents you need you won’t be there for a long time. Lines are long but move fast.

Alfredo CrazyFreddy “CrazyFreddy” Rivera

I love the new location, clean smells good, people friendlier, The lady at booth number 4, was totally awesome, respectful to me, very polite so I'm grateful I had a pleasant day today I have a been to an RMV in a long time... So I have no complaints...

Anmol Panchal

Amazing service , low to moderate wait times if you have appointments and check in before 15- 30 mins of your appointment time.

Lisa Roberto

Really quick I had no trouble with the woman who waited on me .But you need to get the old Mattapan lady out of there because when she recognizes people she can't contain herself and getd really rude and stupid.

Jon Cody

Well done. The officers out front were awesome! Thank you for the assistance. A pleasant experience.

Rishi Bhange

Its a shame it isn’t open on weekends, but nice people and not too bad of a wait time. I’ve seen much worse. I went here twice and had an experience better than I expected. Be sure to have all correct documents.

Juven Wang

On August 14 of 2019, I had received great help from Lindsay of the counter 18 for renewing my out-of-state license and my out-of-state car registration. Thank you, Lindsay! Hope you can help me again! (But the waiting line is long regardless many numbers of counters for services, it took me 2 hrs to finish all the procedure.) Yes, it is the RMV Haymarket branch in Boston. The place is very clean, even the restrooms are fairly well-maintained. The restroom is a benchmark for the cleanness of a place. As usual as my personal habit, I asked Lindsay several challenging and demanding questions during the 20-30 mins under her service, and she patiently answered me every single question. She gave me a chance to choose a plate number among the plates she has in her counter. (Of course, I proposed and asked her about this first.) I was hoping to get a special number like a 3-digit Prime number. Thank you for the good job, Lindsay and RMV!!!

Janet M Reither

Today I went to the RMV in North Reading because I had made an appointment on the registry e-mail for Tuesday, May 26, 2020 for 1 pm!!! I actually got an Appointment Reminder from DMV/RMV yesterday. To my total amazement, the registry was closed today. I think this is ridiculous and disrespectful. It is difficult enough to try and get things accomplished these days without requiring citizens to make plans over and over! I expect that the next appt. I make will be honored by the DMV.

Katie O'Brien

Hi Rosine, this is Katie -- the one who's been trying to get her license renewed since September 23rd! As you requested, I am writing a Google Review to inform you that the renewal you sent to my parents' address on December 10th has NOT been received. The post is requiring that I add a star-rating, so please be assured that your kindness and attention are the only reason this wasn't a 1-star experience :) Could you please let me know where my license is and how I can get it? I absolutely need this done by the New Year; can't believe it's taken so many months! However, I really appreciate your personalized help with all this. I look forward to hearing from you soon and hope you're getting excited about the holidays! Best, Katie O'Brien

Shaoning Wang

There are some negative reviews here, just like what we had experienced in DMV offices in NYC and Philadelphia. After we moved to Boston two months ago, I prepared a whole day to go to DMV for our car registration and drivers' license conversions. When I got there around 9:30AM, there were 2 long lines. A kind lady agent checked people's situations and directed us to one of the lines. The lines moved pretty fast, about 20 minutes later I was given a number and sitting in the large, bright and clean waiting room. In another 10 minutes, I was called to the window. The agent, Officer Damion Collins took care my case. He is very polite and knowledgeable. In a very short time he finished my 2 requests -- Driver's license conversion and car registration. He even tried his best to help me choose the plate number I preferred. It was unexpectedly for me to take less than an hour from I came in to left this office. I don't know how to express my appreciations to Mr. Damion Collins and his colleagues, but can only say good people, good jobs. My wife also said she had similar experience in January, 2018 when she had her driver's license conversed, but she forgot the lady's name. Many Thanks to Boston RMV for your great work and kind help.

Khaota Ogawa

It was smooth. Lisa, one of the Staffs there was very nice and knowledgeable . She made everything hassle free. I love this new RMV location. The set up that they had made the process runs efficiently well. Two thumps up!!!

Jonathan Leape

I was in and out in 20 minutes with a renewed license. The waiting system is fair and optimized. Everyone I spoke with knew what they were talking about. Overall a pleasant surprise.

Prasenjit Mondal

Lovely people and very much friendly. But they strictly follow rules and regulations. Remember to bring your required original documents otherwise you have to come back. Also, they are maintaining their service extremely well inspite of this unprecedented covid situation.

Laira B. Torres Ruiz

Despite the long line to get in, I was seen quickly. Diane (Counter 8) was kind, patient, efficient and very friendly. I completed my out of state license transfer and was out in under 15 minutes. Thanks Diane!

Sowmit Barua

Great experience. I went in for a real ID and I was in and out in less than 15 minutes. I was amazed with the speed of this branch and the manner of the staff here. Revere RMV is the closest branch for me, but the wait time is about an hour for a license renewal. So I wanted to give this rmv a try and this is going to be my go to rmv from now on.

Stella Lee

I was impressed by their fast and efficient service. I went to get my out of state license converted to a MA one, and with all the documents ready and the application completed online prior to the visit, the entire visit lasted about 20 minutes.

Stacey Quandt

Haymarket RMV is one of the nicest. Plenty of seating and good a/c. Due to Covid they request no elevator use. Once inside the lines move quickly.

Hristina Nikolova

Best RMV ever. I was in and out in 15 minutes. If you have completed the online application and have all the necessary documents with you, it is a very easy and pleasant experience!

Stephen Dunne

Showed up at 9 on a Tuesday and there was hardly any wait at all. All staff were extremely friendly and helpful and less than half an hour after walking in, I had my issue (a mistaken registration suspension) completely cleared up.

Mike Byrne

No one likes going to the RMV, and to be honest, I still don't like going to the RMV. However, when I went to the RMV today full of anxiety about not just the complications that occurred with my specific transaction but also COVID-19, Rosina took care of me very well. It was not a quick transaction necessarily- this was partially my own fault- but she was helpful the entire time, and super kind and empathetic as well. If every visit to the RMV was like this one, I wouldn't mind it so much. Thank you Rosina!

Sara Hanna

Needed to get my license changed so I can drive at night. Rosina was so helpful with helping me fill out my paperwork and all my question. Johnny who did my license was quick and so nice. Best experience I had at the rmv.

Shubham Goski

Been here for Mass ID, Driver's Permit, Driving Liscense and Motor Registration. The service is better and quick if there's no rush, else it takes long. My average waiting time was 1hr everytime I went. Most of the employees are kind and helpful, some are grumpy.

mikhaelah

I agree with the comment regarding people with disabilities. I happened to have a catheter and was in extreme pain when I had to renew my license in February (and of course I had to come in for the rather unflattering photo). Thankfully, the people also waiting were so kind in letting me fuss/sit/stand while I waited.

Ted Frohlich

Staff members I interacted with were accommodating, knowledgeable, resourceful, efficient, and were able to assist me with a smile (even though it wasn't directly visible).

Oyun-Erdene Altan-Ochir

If you are J1 student makesure you bring ur I94, DS2021, bank statement, utility bill printed

Nolan

I was pleasantly surprised by the efficiency and operation the Haymarket DMV was able to perform in this time of crisis. Even with covid protocols I was able to get in my appointment quickly and get what I needed done and back out.

Jay Jay

Today was so smoove and quick, legit 10 min or less to reinstate my registration. ( Im sure it was because of the whole covid-19 , but also because it was by appt. only). Regardless my interactions here have always been cool, the representatives are always nice and professional when I'm here.

Abner Gerome

I filled out the application online when it was time to pay I had to call due to the new system...it took awhile but finally spoke with a service representative who helped me to make an appointment... when I arrived security guard very professional had everyone line up according to scheduled appointment time..I went upstairs got a ticket for my services and was out by about 10 minutes.. great service..I recommend this product..

April Yang

I went for my real ID, last name change, and out of state conversion, and was surprised how fast it was even with such a long line. Just make sure you have all the documents needed with you and ready. I worked with Mike at Counter 19 and he was very friendly and calm. Thankful for the great service.

Rachel Zheng

They are just awesome. I waited in the lane for about 30 mins and after that everything is no pain at all. Staff are super friendly, and waiting area is so clean. It is the best DMV I have ever experienced.

Joshua Mamaclay

Applied for a Real ID online and had to come in. Rosina was a fantastic resource to get all necessary documents in order as well as a pleasant person to work with. Easily the most positive experience I’ve had at a dmv/rmv!

Diana “LadyD” Dominguez

Phone service is horrible! Been waiting for over an hour for someone to pickup but no one will pick up! Good luck if your trying to call.

Joyce Morin

Excellent. The man behind the plexiglass was friendly and helpful answering all my questions clearly. I will have to go back for my real id at some point. I look forward to another good experience.

Annie Yu-An Chen

Jenny from counter 14 is the most delightful person ever! She is radiant with joy and makes the RMV experience enjoyable, which is super rare.

Bi Ngwa

The services were awesome! I went for a driver's permit registration. It was well organized from reception to respecting the COVID-19 hygiene norms, fast services and polite working staff.

Margaret G.

Arrived Thursday morning at 8:30 AM and there was already a line outside. However, I was pleasantly surprised when an employee came out at 8:40 and announced that they were well staffed enough to open early. From there, the system seemed really well organized; the man who helped me at station 9 (whose name I regretfully don’t remember but I know it starts with K) was incredibly patient and helpful as I tried to figure out which documents I could use to get a real ID. Overall, I was in and out in half an hour and treated kindly and politely the entire time — really can’t ask for a better experience than that.

Betty King

One of the best government experience I ever had. I expected to wait the whole day to renew the license of my aging father. The supervisor saw him on a walker and went out of his way to process the application immediately. Efficient, respectful, competent. This Roselindale RMV branch stands out. Clearly, its leadership resonates with staff teamwork and cheerful esprit de corps. Thank you for your outstanding public service.

Khadija Elabid

I went 20 min before they closed on Monday to do a mass ID. No lines it literally took me 8 min from when I arrived to when I left. The guy who did my ID was sooo nice. I guess the bad reviews were when it was busy or maybe the end of the week! Very good experience on my side!

Anna Goldman

I was helped by Diane who was great. However there was very loud announcements “now serving F23, etc, even in the area where the clerks were working. It was a stressful environment because of the sound.

Katie Klucevsek

I was here on a very busy day, and waited a long time but the person who helped me was very helpful and although I was missing a printout of something, she let me email it to her and printed it for me on the spot, which saved me from coming back another time.

Sreekanth Ch

Awesome Service.Security and staff here are well organized.Very quick and less than 10mins wait time in the service center. Overall my work done in 20mins.

correnjim1

Had a very good experience...a friendly staff.. well organized... this is the RMV to go to

flor villanueva

I had an amazing experience- only took 45 minutes and the customer service was 5 stars!

LD LR

I recently had the pleasure of meeting Robin at the Haymarket Branch. Robin has the best temperment , attitude and approach for working at the Registry . I usually dread going to the registry not because of the long wait but for the brief period that one has to quickly & concisely plead your case before being dismissed or given preprogrammed explanation that doesn’t help . Robin was very patient as she allowed me to explain my complex situation from having purchased a vehicle out of state.. I’m pretty sure that I’m not the only one that goes to the registry not fully aware of everything that I need to fill out with 100% knowledge of what requirements are for everything. Robin is a problem solver that guides you to a solution to your unique situation. She helps without belittling, rushing or showing the slightest indication of impatience .. Thank you Robin for being amazing!

Matthew LaMothe

Everyone was exceptionally helpful. Jamie and Mejilinda especially. I was able to get the transfer of title and registration done in 1 visit despite having outdated forms thanks to their assistance.

Blade Kotelly

The new system for triaging the line was such a good addition—the person helping today was incredibly nice and clear with everyone. The wait time was fine, and Dianne who helped me out with a Real ID was fantastic - nice, professional, smart, pleasant. This was like excellent customer service at the best places—not like the stereotypical DMV horror stories we all know.

joann corvino

I worked With Rosina at window 27. The RMV is normally the worst place on earth. She made my experience fast, easy and it was nice to actually deal with someone who was happy and pleasant. Thank you so much

Christian Klein

Actually, it was a very easy process. Schedule online, wait outside for entry time, take a number, and wait to be called. Friendly staff. Win.

Ross Ramsay

Surprisingly efficient. Mask use was good. Guidance and signs were good. Staff was helpful and polite. 5/5 would go again.

Sasha Ray

I have been able to get a bunch of things from here when Watertown never provided me with anything. The wait time is short, the system is easy, the staff is friendly and polite, and processes are very smooth, anything you're getting is easily attained if you need it. I definitely recommend this place if you want a good RMV experience.

Richard Altieri

Rosina the assistant manager is just lovely and future visits I will not deal with anyone but her after all the complications in my multiple visits she patiently figured everything out and got me on the road very appreciative of her and the staff there should be as well considering everyone was “cashing out” before 4:30 and she was helping well beyond 5

16tandrews

I went in new years eve. I had preregistered online to renew my license. I was in there probably an hour or so, so not great but not terrible. Nice setup though, place is nice.

Jesus Gomez-Navarro

This is what state services should always look like: fast, easy and effective. I visited a Tuesday afternoon at about 4pm. They were calling my number as soon as I walked in! It took about 10 min total to get my renewal of driver's license with REAL ID done. Well done, MASS GOV!

Leeroy Buissereth

It was helpful. Several other customers service came to assist at window 13. She was very nice and happy. Gid bless all 3 women for helping me this morning

jayden gomez

This place is good if you want to get your drivers license. They take a picture of you and then give you a card that lets you drive a car in Massachusetts.

Jessica Montanez

Best Experience at the RMV. Had lost my license after just getting a new one and Rosina couldn’t have been any more understanding and made my experience super comforting. Thanks Rosina!!!

Cam Chisholm

Had a chance to meet with Rosina. She was fantastic. It was clearly way after her shift and she stayed around to help me. She was SO helpful - never thought I would have a positive experience at the RMV!!

Max Liu

They have improved a lot in the past couple years. Everything is fast and convenient today, got my registration done in 5 mins. Literally 5 mins, pretty sure I had to pinch myself ro convince myself it ain't a dream.

Anna Ren

I am so lucky to register my car here with the staff named Damion, he is very patient, warm-hearted, helpful the whole process. Thanks!

David Sloane

The RMV is on the second and third floors. I was in and out, in under an hour. Staff was friendly and helpful. The facility is clean, comfortable and modern. It's very close to the Haymarket T stop, on the Green and Orange lines. This is probably the most accessible RMV office if you are traveling by mass-transit. The Boston Public Market is on the first floor.

Jersey Ghost

VERY VERY HELPFUL THE ISSUE I HAD WITH MY TAGS WAS SOLVED with no problem i showed the security my issue with the DROP BOX and THEY let me go right up and handle that and i walked out satisfied and the workers AWESOME !!

TRACY AUSTIN

It is what it is! Let's go RMV! Yay?

michael wallace

I went to my appointment for 10.20 am, not only was I an hour early but the guard let me in. I was done and home before my appointment time. That's how the RMV should work.

John Hartnett

I had a great experience two days in a row thanks to Tashon, Carmen B. and Sarah. I am new to the Mass. and had to prepare quite a bit for new registration, license, et cetera... Tashon was extremely helpful, taking plenty of time from her day to explain and assist in expediting my issues. She is a great person and personality to represent the department! Carmen B. and Sarah were very helpful and understanding at the windows with getting all of the information straight and being able to resolve my issues quickly. This was a wonderful two day experience and I am grateful for all of the help that I received! Thank you.

Brian Chang

Middle of the day, in and out within 20 minutes. Online presubmitted forms made everything a breeze. Everybody there was very nice - best DMV/RMV experience I’ve had.

Phi Pham

Most painless RMV visit I've ever experienced. In and out in 30 minutes with great staff.

Rossi A

Despite the long line ahead of me, and a hall being almost full the staff was quick and wait time was short. The clerk that handled my case named Chantelle was easy going, funny and professional throughout the whole process. After all my experience was very good!

Dan Shores

Experience exceeded expectations. Excellent service with little wait time (~5min @ 2pm Thursday) for a car registration. Employees were cheerful and helpful.

Kemetic Flows

Hope they keep this new check-in system, and line system. Both are way more efficient. Something that takes 3-4hrs. Now only takes 1hr. Awesome...

Miriam Geiger

Second time's the charm. Diane was very helpful and positive in helping me switch over to a MA license. Once in the door, there was about a 20 minute wait until my number was called. This matched the expected wait time on the RMV website.

Treena Hogan

Inside was pleasant and the staff was very helpful. But I had an appointment and had to wait outside in the rain before having access to the building.

Teressa Viola-Moore (LIlla)

For the 1st time the wait wasn't that long and customer service was actually helpful

Anne Huemme

Even though the process was more complicated than it should have been and it was impossible to hear anything the agent was trying to communicate, the agent who assisted us was attentive and productive.

Michael Plotke

The best government experience I can recall. Not only were they helpful, well organized, and efficient, they treated me especially well. The other visitors were respectful. I have no complaints.

Saleena Gul Arif

Got my license within 45 minutes on a Tuesday morning. Super organized, efficient and quick flow of work. Staff is great. Now I get to eat from Boston Public Market. That's a plus!

Daniel Alvira

Awesome, very helpful staff. From the Security guard, to the person who check in appointments to the person who took care of my issue. Thanks!!

Cheng-Yi Huang

I came here for applying my DL. As like everyone, I was waiting over 2hrs outside for calling my number. However, somehow I didn’t get any message at all till they closed.

Chyna Lene

Came to renew license but they claim I have to takr permit exam before I can renew....on mass gov it says after 2 years then u have to retake exam n road test....but hey manager at rmv says different

Nelson Rivera

SMS schedule is nice, staff very professional but not so friendly! i had to go three times to get a transaction done!

George Mantis (G-Man)

I don’t understand all the negative reviews. I moved to the area from out of state and needed a Mass. REAL-ID license. My total time there was 30 minutes. Everyone was very professional and courteous, and the process was flawless. Not to mention the convenient T-accessible location. Of all the large cities’ motor vehicle offices I’ve used, this was the best by far. My only advice is to read and follow the directions on the RMV web site, start your application on-line, and come prepared.

Daniel Wei

It's the RMV, but much better than the other RMV center I visited. Cleaner. Faster.

lesly francois

I hoped rmv staff or whom may concern.do the best to helping people get safely good services!

David Y.

They try to be efficient, and for a government organization, aren't too bad. But the policy of making out-of-state people fly to Boston, and appear in person, just to apply for a hearing (and then fly there, again, for the hearing) is ridiculous and wasteful.

Virginia Shaughnessy

I just want to thank Toni at the Haymarket RMV for being helpful, courteous, and professional today. My business was handled expeditiously and my wait was brief. Many thanks for her time and effort.

Ulysses Holiday

Wow!!! Pre-registering on-line really works well. I was in and out in less than 15 minutes.

C. Sheers

Only dropping off but the experience wasn't that bad. Less than 10 minutes. Staff helpful

George Ware IV (ABostonArtist.com)

Easy peasy. Be sure to make an appointment on line and fill out the application on line.

William Barabino

This is the go to registry of motor vehicles. They are in boston and maybe not as accessible as other registries. But they are very experienced and if it is registry related they are the people to fix it. If you need a hearing for an immediate threat - OUI - Hardship etc they are an unlimited number of hearing officers ready to accommodate unlike other registries.

starkia benbow

I came in at 3:21pm to renew my license. They didnt get to my group of number till about 4:45 5pm. They called my number close to 5:30is. But that was my fault for going on a Friday at 3. The gentleman that helped me was super nice, I joke with him and the lady in the next window getting ready to go. That's me I'm a nice and patient person. I watch 1 and 1/2 of my favorite TV shows it takes two. Just be prepared this is very important! When you go having all your documents ready and in order! If your license is expired bring it with you as well as your passport even if it's expired too bring that with you as well. Bring extra documents on the list just incase will save you a second trip be prepared. Do everything online before you go print it out and bring it with you. Just make sure you go on a day when you don't have anything to do you will need time to sit and wait, watch a movie, read a book, do a crossword puzzle, or play some games on your phone. Bring charger with you because there isn't a plugs to use.💜💜💜😊😊😊🤪🤪🤪 Good Luck hope this helps someone! Star

Meredith Segal

No one looks forward to going to the RMV, but I was very pleasantly surprised how efficient and organized they were. They have also implemented a lot of the conveniences to mitigate the typical frustrations — they offer a computer with a printer to print documents for free, free WiFi, a water dispenser, and they even now accept credit / debit cards for all transactions. I waited for about an hour and did not mind at all because the communication and expectations were all very well structured. Everyone I encountered was friendly, knowledgeable, and eager to be helpful. No complaints and won’t be (too) sad next time RMV day comes!

Tena Johnson

I was riding the T again after more than a year ago. It's still just as tiring as it's always been. It's nice to be downtown again.

Vicki Leung

I was totally freaked out by all the bad reviews and the overall low rating, so I was pleasantly surprised during my trip to the RMV at Haymarket. Everyone that I spoke with was courteous and I experienced only a brief wait. I went in around 11am on a Friday and there was no wait in the orange line. I got my number and waited maybe 15 minutes before being called to the counter. My out-of-state licence was converted and I left with a temporary licence within 25 min of my arrival!

Cindy Li

Came here to get my learners permit. The customer service counter guy is very professional and got me the wait number in less than one minute. Then I waited around 20 minutes and the guy helping me get my permit is again so nice and helpful. I highly recommend people apply online first and this really expedite the whole application at RMV as the staff only need the barcode and your supporting documents without any further typing of addresses and such. The restroom at this location is so clean by the way. Totally impressed.

DARRIN GONSALVES

Although were in covid 19 they have a very great system to deal with all rmv issues. Also there are many windows and space to accompany people.

Paulina Stack

Excellent, Great people who work at the Massachusetts of Registry of motor vehicles, 5 star my road test will finally happen, secure vehicles rmv is keeping people safe. Thank you, Paula stack

Casey Howard

Relatively quick and friendly service on a Friday afternoon. Much more pleasant than I expected.

Christina Lambert

I had a great experience with Rosina this morning at the front desk-she was helpful and clear, and got me in and out of there quickly.

Isaac Dave

The lines weren't to long my only issue is this real id and standard. You can't have 1 without the other. More money and aggravation

Arun Kumar

This place should be given 10 star. People here complaining probably have never been to RMVs in other states. I got my out of state License and vehicle registration transfer done in 25 minutes. Yes, you heard me right; in 25 minutes. Lindsay, the officer, at the counter was amazing. I had filled out forms beforehand and had all my documents ready. Few glitches, she solved right at the spot. She was professional, personable, and charming. Well done Lindsay and well done RMV management!

Ryan Fulti

Had a great experience. I had multiple infractions to clear up. Rosina at counter 21 was extremely helpful in guiding me through the process. And even though it felt like we would never finish she was very patient and polite. And yes at the end I received my permit. So thank you very much to all the staff at 136 blackstone

Eric Weaver

Customer service was pretty fast, but the workers there can be a little impatient and kurt, understandably. Everything went very smoothly though

Natalie Morales

Rosina at window 21 on 8/21/18 was by far the best customer service iv experienced at the rmv! Beyond helpful and knowledgeable

Alisha Cohen

I to take my cousin to get her ID and it was great that I made am appointment first.

Andrey Ryazanov

Fast & efficient. Not two words I thought I'd write about the RMV, but I was in and out with an out of state license transfer in 10 minutes.

Patricia Catta-Preta

The line is eternal... But the place is clean and the staff is ready to help. Hard workers outside the building. And no place to cover from the rain.

Leefin Lai

After reading all the articles about the long wait times, I was expecting the worst - but I was pleasantly surprised! I arrived at 8:30am, showed my paperwork to the RMV employee outside and was told to head inside. 20 minutes later, I was done registering my car and converting my out-of-state driver’s license into a RealID. Thanks to CARMEN, who was extremely helpful and cheerful, I was done before the RMV was “officially” open. The key is to complete all your paperwork online and have all your documentation.

Kristen Cappelli

Best RMV staff in the state. Great experience from arriving to departing. Assistant Manager Rosina and Supervisor Rick both assisted me with obtaining an out-of-state conversion for my license after it was stolen and were both such a pleasure to work with and complete professionals. They took a situation that could have easily been a nightmare and made it bearable. Thank you, Rosina and Rick!

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