Reviews of LensCrafters. (Optician) in New York (New York).
LensCrafters
2770 Broadway, New York, NY 10025, United States
Description
Information of LensCrafters, Optician in New York (New York)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of LensCrafters
Sunday
11 am–5 pm
Monday
9 am–7 pm
Tuesday
8 am–7 pm
Wednesday
8 am–7 pm
Thursday
9 am–7 pm
Friday
9 am–7 pm
Saturday
9 am–7 pm
Popular times
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Reviews of LensCrafters
Always excellent service. Dr Lawrence was thorough and thoughtful. I’ve been coming to this LensCrafters for a few years now and have mostly be extremely satisfied with their service. I’ve recommended the location to quite a few friends and family. Always an pleasant experience. Plus I love my new glasses!
Just finished my first appointment at this LensCrafters. Everything was so smooth and everyone was so kind and helpful. Paloma helped me check in and complete the first steps and was very kind. Dr. Lawrence did my exam and she was thorough and kind and also helped me understand how diabetes is related to eye care. Lastly, Liz helped me pick out frames and was so sweet and helped me feel confident in my decision. She was also very patient. Overall, everyone was wonderful and I felt heard and taken care of. Would definitely recommend this LensCrafters location.
Such an awesome experience - LensCrafters is always consistent I usually go to the 55/2nd Ave one.. this one is closer to my house and so happy came here. Everyone is amazing - their customer service and patience and communication is up to par. From the security guard to optician to doctor and assistant manager and Ezra and Pamela my glasses rep. Great team can’t wait to go back.
Even with a wait they communicated and we’re understanding of my time and the wait didn’t feel that long. Keep up this level of service!
Dr. Lawrence was very knowledgeable and professional as always. This was my first time working with Hellaine as well and she was very helpful and gave me the time to work out some questions with my vision insurance and that alone was amazing customer care. Will definitely be returning next year.
There was an issue with my insurance and Hellaine got it handled quickly and without and problems. Thank you! I'll definitely be back next year when it's time to get new glasses. All of the staff I've encountered here have been great
Amazing service by the doctor and front desk staff. Helped me find glasses that were affordable and within my budget in addition to a quick and efficient eye exam. Received help with any questions or concerns I had!
Hellaine was awesome at helping me choose my new frames and getting set up for the new year in style! Very helpful and kind, indeed! Liz also has been a great resource in ordering new frames for old lenses. Many thanks to these folks!
This store is amazing. They fixed my glasses in no time. The customer service here was very nice and helpful. I recommend you going to this place if you have any problems with your glasses. Amazing store.
Make sure to see Dr. Lawrence and Lizabeth. This location was very busy, but they moved everything along well, thanks Eboni. LensCrafters is way too expensive, but if you have good insurance and don't get the most expensive options it will be reasonable. Clean & comfortable, no stress or pressure. A+
Bryan came over to the desk where I was trying glasses on at the precise moment when I decided which frames I wanted! His service was wonderful. He answered all of my questions and more and was altogether super helpful and friendly!
The entire staff were extremely helpful. This was the third LensCrafters I visited in the city today and all of the staff in this location are friendly and helpful. I can’t say enough! They solved the initial issue I went in for and went above and beyond to make me happy.
Prior to the pandemic, I had bought many eyeglasses from this LensCrafters, specifically from Norman. Today was my first time back since the pandemic. Norman is no longer there. I was lucky enough to meet Brian who helped me to buy new sunglasses and to put updated lenses in frames I already owned. He worked patiently with me on the options available to me. It was a great experience.
I have been buying prescription glasses for several years. I had an issue with one of the frames I just bought. Liz (the knowledgeable and incredibly patient and helpful manager) and Ebony (who has helped me before and is just lovely to work with) both eased my worries. I also bought a pair of glasses with progressive transition lenses. It is a poular store, so there are times that it's crowded. But the folks who work there do their very best to give each person a tremendous amount of attention. I love this store!
Same day appointments available and everyone from sales associats to doctor was so kind, efficient, and friendly. I really enjoyed working with and finding frames with Estalin M., he kindly checked prices and offered suggestions since my insurance wasn't accepted, and I was there with an eye glass emergency I really appreciated his trying to find things in my price range during my visit. I highly recommend this location. And will be going back again!
Paloma was professional and extremely knowledgeable but most of all personable and kind. Thank you so much Paloma for all of your help in getting my dads glasses. You’re amazing and made us feel special
Had a screw come out of my eyeglasses while visiting my daughter. They promptly took care of it for me and were very kind and courteous! Thank you so much to Brian!
I was seen for my prescreening before my actual exam right away. Karina was very sweet and professional. I usually always have a positive experience when I visit this Lens Craftsrs location. If that changes after my exam (doubtfully) I’ll be sure to update!
Lizbeth SMM is the best with whom I had experienced with at this location. She assist me with a purchase which we had an issue with and was able to ensure I have the proper frames and lenses.
Dr.Rostkowski is very professional. She always takes care of my vision and discuss my overall eye health.
Helliane & Seantelle were both so amazing and displayed a level courtesy and care passed above and beyond. They were super attentive to my needs even with being short staffed & apologetic about the wait even though I was in and out. Helliane also assisted me with picking out a pair of frames that I loved.
Recommend this location to anyone.
Hellaine during lenses training was amazing. She can literally manifest you getting your contacts in your eyes with ease. Thank you for your patience and motivation.
I didn’t plan on buying glasses, as I was just there to get an updated eye exam but, Hellaine had these beautiful Prada glasses and I just had to get them. Process was quick and smooth and she was a great help!
Liz at the 103rd and Broadway LensCrafters (NYC) location was amazing, helping me out in a bind. Thank you and happy holidays!
Very Helpful staff with great advice and patience. My glasses didn’t take long at all to arrive. Overall, this will be our place to return! Thank you!
I always have a good experience. I can take my time choosing frames and Gabriella was lovely when I was ready to get sorted.
doctor was extremely understanding and kind, and lizbeth was super helpful. i was in and out in a little over an hour and it was simple and efficient :) thank you so much!!
Hellaine was great! She was super helpful and I got my glasses for a great price! Good store selection.
Compassionate, kind customer service. Anything medical usually feels quite sterile and cold - as well as the people working there but this was a fine exception.
The gentleman that’s works at lens crafters his name is Estalin was amazing he gave me the attention and professionalism that every customer deserves and also was very prompt with the service that I needed and didn’t wait long at all if Estalin is not a manager their yet at that location please give him a raise he deserves it
It was a pleasure being served at LensCrafters. Everyone was very pleasant and courteous, I would definitely recommend LensCrafters to everyone for their eye care needs!
The workers were pleasant and very helpful. They were patient as I searched for the glasses I wanted as well as getting me the best deal possible.
Everyone was friendly. I saw Dr. Ana and she was very nice. She explained everything to me and was very warm and welcoming. I truly feel like she cares about her patients. Esra helped me at checkout and even did a wonderful helping me find frames. Super kind!
Thank you. Paloma. Other customer specialists didn’t help me, but you did help me to find my contact lenses. I appreciated it.
AMAZING experience! Leslie and Liz were great at helping me and made it easy to understand the process and what was needed to move forward. They even waited patiently with me until all my ducks were in a row with my insurance. The doctor was very nice and knowledgeable as well.
Estalin was extremely helpful! Fixed my glasses in under ten minutes, no charge, after my baby broke off the ear piece. Extremely friendly and easy experience.
Hellaine was incredible. She made my experience a wonderful one. She was so calming due to my nervousness. She is a wonderful soul. You are lucky to have her.
Dr. Latasha Lawrence is amazing! She always makes me feel comfortable and listens to any concerns I have. I never feel "doctored". Thanks, Dr. Lawrence!
Bryan and Hellaine are all about teamwork and they worked fabulously to help me obtain my contacts and glasses. Will definitely be going back!
My eye appointment and service for new glasses was exceptional. I appreciated the explanation of benefits and that the frames they pulled would be covered by insurance. I never felt pressured to do or purchase something I didn’t need.
great experience here. Hellaine helped me and she was super nice. Everyone else is patient and helpful as well
They didn’t have my trial pair of contacts since I was in dire need, but Paloma was super helpful and called other locations to ensure I would leave with a pair. Thank you!
Liz and Carlos were amazing with assisting me with making my choices of which glasses I had to choose from, and with all around general customer service!
Had great experience here. Customer service is nice, the doctor is both friendly and professional. Would definitely recommend.
I loved every staff members attentiveness in assisting me with a health eye outcome. The dr us thorough and Lisbeth is everything!!
Lizz’s service is great and Bryan helped to fix my glasses carefully. The service is friendly. I appreciate it so much
Doctor Anu and manager Lizbeth were very professional and nice. I’d highly recommend doctor Anu and the entire staff. Thank you.
I have been coming to this location for many years, for myself and my special needs son. Service is great, with wonderful staff like Ebony, who others have also mentioned, who take good care of me and who is patient and caring with my son as well. It pains me to have to write a negative story.
Yesterday, my son popped one of his very thick lenses out of the frame, and as it was still an hour before closing time, I went over to get some help popping it back in, as I was worried I was going to snap the plastic frame.
The door was locked. Eventually someone opened it. “Do you have an appointment?” No, I said, I just need a little help getting this lens back in. “Well you need an appointment with the optician and we don’t have anyone.” The tone was fairly sharp. I need an optician to help pop a lens back in? I asked. “Yes.” And the door was closed in my face. No signs at the door referred to appointments, nothing on the website suggests that this is needed or how to make one.
I went home and fixed the glasses myself.
Hellaine is a boss! Excellent customer service and juggles seamlessly! Highly recommend!
The staff at the 2770 Broadway location was exceptional. Everyone was kind, professional and efficient! From the moment I arrived the service was prompt. My interaction with each member of the staff there from the young lady at intake, to the doctor to the floor sales person, including the manager, who helped me with my frames was pleasant and helpful. I highly recommend this location!
My experience was great the staff is very profesional and super friendly especially Liz! I highly recommend visiting this location!
Ebony was AMAZING!! So patient and kind. So helpful. I asked to speak to the manager about how great she was and she is the manager lol. Highly recommend—wonderful service! Dr. Lawrence was also fantastic! Go to this location, everyone:-)
Doctor was very thorough and explained everything. Very friendly and professional. Liz and Leslie and the gentleman that was there also was very professional, friendly, attentive. They helped me pick the perfect glasses. Very pleased with the service. They were all awesome. One of the most pleasant experience. I've had. I will definitely go there for my next annual exam. Thanks again.
Dr. Anu Yennamandra is the best optometrist I've had. She is highly competent, empathetic, explains my issues in a human, easy to understand way, and has overall great bedside manner.
The staff at the store is friendly, but the culture felt off. I was met with the security guard who demanded to know who I was before letting me walk in 2 steps. The hand sanitizer machine was broken and I couldn't find water to drink. It's like they were pressured by management to create some kind of surface-level friendly customer experience, but it was executed poorly as the focus didn't seem to be on healthcare administration. The staff seemed stressed and at one point I overheard them telling a customer they were understaffed. There was also a customer who got angry and started shouting.
Indira was amazing! She helped me with new glasses and readers and was so great with figuring out lenses for my vintage frames as well. She also compared the costs with my insurance vs. their specials to make sure I got the best deal. The whole experience was so great.
What a great customer service here in this LensCrafters. Liz was such a great help for being able to change my old broken frames to new frames. Now I can see ! I see why Lens Crafters slogan is Because Sight. Yup exactly
I had an amazing experience here at Lenscrafter… Kailey was a rockstar and was really nice and walked me through everything. Excited to rock out with my new shades 🕶 …
Always have such an amazing experience at LensCrafters :) they are so kind and I so appreciate their service! they have never failed me :)
Hellaine and Ezra were such a delight and so helpful to me. Dr. Lawrence was also fantastic. I highly recommend this store
The optician who fixed my glasses and helped me order a new pair was extremely knowledgeable, as well as very personable.
Hellaine is very easy going , and supportive this was my first time in the store and she will be a factor of me returning and very professional
Indera was vey professional and helpful with picking out Glases for me. I usually wear rimless and three were not of styles she made contable to pick another time of frame. She’s the best
Very thorough eye exam and great customer service.
Amazing! I can't recommend them enough! Ezra and the girls were all so sweet and wonderful to us. My boys are autistic and they took the upmost care of them. They were sweet, kind, patient, friendly and the boys loved them! Definitely coming back!
Absolutely lovely experience. Helaine was super knowledgeable and helpful. Will definitely recommending to others
This was an awesome visit and everyone of the staff were excellent, polite and attentive. I will definitely be back to this location in the future. and look forward to picking up my new glasses!
I wish I got the name of the gentleman who checked me in, because he was amazingly patient and helpful during the check-in/insurance review and preliminary testing processes.
Dr. Yennamandra was thorough with her examination, recommendations and explanations on all my options.
Biggest shout-out goes to Candiace, for her expert opinion when selecting my new frames and pointed diligence to get me the best price for the exam, lenses and frames --very much appreciated. Plus, she was amazingly calm, friendly and fun during my visit.
Now, I just have to submit the claim to the insurance company. But no big deal since the appointment was so productive.
Thanks for the great experience!
Excellent customer service. I’m a first time contact user. They taught me the ways of the world of contacts and brought an end to my blindness! They were super helpful in giving me multiple samples to trial, and setting me up with the style that worked for me. When I ran out of contacts while waiting for a new shipment, they were kind enough to give me a week’s worth of additional samples, free of charge. Highly recommend to all my sight-deprived people out there.
The employees here are amazing. Great customer service. Very clean and organized location.Lesly the eye technician was amazing. The lady’s that helped with my glasses were amazing as well thank you !! Doctor Yennamandra answered all my questions she’s great.
Liz is amazing! She was very helpful, got me in for a last minute eye exam, and even made me laugh!
Had a total crisis this morning- woke up with no lenses away from home. Leslie at the LensCrafters took me right away, found me lenses within moments and didn’t charge me. I didn’t know such service and kindness still existed. I am eternally grateful to her and this store. My prescription is very strong and I was basically helpless until she hooked me up. Thank you Leslie!!! You’re a lifesaver!!!
My experience at LensCrafters was exceptional, excellent, outstanding, greeted by Natasha whom was very outgoing and catered to my vision ideas, followed by DR. Lawrence whom help me see again , I give her an infinite thanks , and finally Ms. ebony whom made my visit very relaxing and easy .. thank you for helping me see again. I love you all for this . Island I recommend to all my family and friends
This was my first time coming to this location for an eye exam. Even though I waited a little longer than expected, I was greeted by the amazing Ezra & after I finished my eye exam, she went over all the add on recommendations at the end & was very clear and thorough when explaining all the information. Ezra is a positive asset to LensCrafters, and I’m very happy to have been helped by her.
The entire staff was extremely helpful and knowledgeable. The store is clean, bright and fully stocked. And my doctor 'Ana', spent a lot of time with me answering questions and offering additional information. Highly recommend this store and staff.
Had a fantastic doctor who explained everything and how it works as I get older.
Hellaine did a wonderful job helping me with my glasses!
Great services on phone and in store. Amazing team! Recommend 150%!
I want to compliment and share my appreciation for the excellent customer service I received from Liz
Friendly staff and I appreciate how the prices are quoted. Dr Lawrence is very good, I'll recommend their services to my family.
Gabriella was excellent with helping me at the front desk
Everyone was great— Hellaine and Dr Lawrence!
LensCrafters consistently provides a top tier service and product experience.
been getting my glasses here for at least 10 years -- the frames are a bit pricey but the lenses work, and their insurance is priceless.
I love this shop! Thank you to Lizz and Hellaine! Excellent service.
Hellaine was great! She was very kind and efficient. She accommodated my requests and I’m very happy with the service.
The team at this LensCrafters was super helpful. Doctor Theresa helped me with an eye exam for contacts - she was caring and helpful. Indira helped me check out and choose the right plan for my needs. A+ customer service!
My glasses broke this morning during a walk in Central Park. Oh gosh, I literally cannot see without them! But I called Lens Crafters, and by the time I walked to their store, they were ready to see me. I was in and out in 5 minutes, glasses repaired and cleaned beautifully. Wonderful!! 😊😊😊 …
Dr Lawrence was thorough and great! Took her time to explain everything in detail. Asia, our sales person was amazing. Super patient and helpful!! Thank You!! Love this LensCrafters location!!! 10 star service!
I didn’t know that I need to have an appointment first. But I’m very glad these two lovely ladies: Latoya and Asia (I hope I got their names correctly) accommodated and fixed the eyeglasses immediately! Thank you for the quick service! Really appreciate it!
Lizbeth was very helpful at finding the right frames for me and placing my order.
Everyone went above and beyond!!! I am so happy that I came in for an exam. The service is simply outstanding!
Leslie was amazing and great. She is very knowledgeable. Had a great attitude and made the pre-testing a good experience. She explained all the procedures every step of the way.
Experience was great. Had my contact lens fitting and training. Leslie has been very helpful, patient and accommodating.
LensCrafters team helped me way beyond what my expectations were. I am so grateful for the time the team on the UWS spent to make sure my visit was effective and successful - picking out frames was painless and all were kept clean and COVID-safe. Stellar communication between different teams in different locations to pull strings and make a last minute miracle HAPPEN!!! The back-end systems supported the team, and it seems that the corporate arm allows the branches enough flexibility to make things happen when they need to!! Will be visiting this location again for my future optical needs. 10/10. HIGHLY RECOMMEND!!!! Thank you LensCrafters team!
The service offered by Leslie at the LensCrafters location at 2770 Broadway… superb. Made me feel comfortable. Friendly! And looked out for my best interest. My optometrist, Dr. Anu, was also able to make a recommendation that she felt or be best for me in the long run. I’ve been coming to this location for almost 2-3 years now and will definitely continue to do so. The service is always A1.
The customer service that Liz at the Broadway location was top notch. Her professionalism and assistance was top notch. I hope that the store or regional manager gives her recognition for the amazing job she did during my visit!
Hellaine was awesome. Never received anything less than exceptional service when using this location.
Dr. Theresa was very professional and super sweet at the same time.
Efficient, professional service! Had an appointment for eye exam with contact fit . Arrived on time and had no wait at all. Staff was very friendly and patient. Only wish it would take shorter to get my contacts delivered. Overall, highly recommend!
Exam was amazing 🤩 Dr. Lawrence and Hellaine G gave the best service ever! …
Amazing service, quick and easy, and friendly staff that helped us the whole way.
Efficient, friendly, helpful, altogether a great experience. Highly recommend!
Bryan and Alene were fantastic! Bryan was fast and efficient and very kind!!!
Hellanie helped me with my service and it was amazing. She really provided all I needed to have an great experience.
I got my glasses repaired with Brian. Super friendly and great service!
Ezra is the best! Very calm, knowledgeable, and helpful. Got me set up right away and out the door. Happy to come back and work with her in the future!
Great service, eye exam was flawless and improved reading vision.
Literally luv Hellaine so helpful and patient and the best vibes…✂️
Great location, excellent customer service, and a wide variety of merchandise. A few days ago, I was helped by Genesis. As soon as I entered the store she greeted me and informed me about the special offer that was specifically the day. After browsing the store and being guided by the grace of Genesis’s professional knowledge about glasses, I finally made a decision on which pair of glasses I wanted to walk away with. During the transaction I felt welcomed and appreciated. I wasn’t rushed nor was I treated like an average customer. This is by far the best franchise of lens crafters that I have visited. If you get the opportunity to be customer serviced by Genesis; you will be completely satisfied with your shopping experience.
Ezra was incredibly kind and helpful, amazing customer service!!
This particular Lens Crafters location was a wonderful experience. I got my eyes tested here and the Dr was very professional, accurate and kind. I was then helped by the sales representative Asia she made some amazing recommendations of glasses for me, some I wouldn’t have picked and they looked great on. Asia really helped me a lot through my purchasing journey. She was so friendly and also very professional and made what I thought would be a daunting experience very enjoyable😊. I also met the manager of the store Eboni, she made me feel comfortable and well taken care of. She went out of her way to answer all my questions and made me feel very confident with my overall purchase. Ramon the optician adjusted my new glasses to my face and really took the time to make sure it was correct. I am so happy with my new glasses. They look wonderful on and I can see again. ⭐️⭐️⭐️⭐️⭐️⭐️
Hellaine was very helpful, patient and professional.
Genesis was amazing. She was personable and knew about eyewear —she had an expertise about the shape of faces and the glasses that should go with them. I am so happy with my glasses, and I am even more happy that the discount card came in the mail. I think that LensCrafters is a cut above the rest in retail eyeglasses. Let me add that there is a gentleman who adjusts glasses and he has been adjusting my glasses for an entire year —anytime I went in he was pleasant and he always fixed the problem. Kudos to the employees at LensCrafters.
-Rev.Michele
Genesis and the store associates were beyond helpful and patient. They helped me obtain my glasses prescription from my previous optical store. They also helped me find my style and look for the summer. I would definitely recommend coming to this place for their AMAZING customer service.
Kailey at 106th St & Bdwy on the UWS was phenomenal & an absolute pleasure to work with. I love my new glasses!
I have been waiting over 2 weeks to get lenses replaced on my glasses and there has been little to no effort to locate where they are in the process and when I can expect their arrival. I've checked in multiple times and the staff have said to expect them in a few days but of course they are still not in. Just recently I've been told the shipment was cancelled but no reason was given. I am frankly quite frustrated with the service and will not be going back there again.
Ezra was so helpful and so pleasant . Will always come back here. Helped me with not one but 2 pairs of glasses. Excellent service
Called for some pricing for contacts and everywhere I go it’s so expensive I spoke to a woman Leslie about pricing she was so helpful and patient as I needed help to better understand the insurance portion long story short LensCrafters doesn’t take all insurance which sucks but Lealies customer service made me feel more comfortable about making my purchase. One thing I can say she was right about buying yearly supplies it’s definitely cheaper ! I will definitely shop again with her thanks Leslie !
In the last couple of years and this location had really gone down the tubes. We were skeptical of coming in the other day, but we were fortunate to know it’s under new management. LaLa, and Genesis were awesome at helping my wife and I get all of our contacts and glasses ordered and fixed. It was a lucky coincidence we happen to jump into the store that day. We are really happy and will continue to come back.
I just met Robert on Broadway and have had an excellent service experience. From out of town and I stepped onto this LensCrafters location and Robert was right there, present, smiling behind his mask and fixed my glasses lickety split! Thank you Robert!
Excellent customer service. Hellaine was patient and extremely helpful. Gave me various payment options and assisted me all through process.
Great service from Latasha and staff! Efficient and precise 👍 …
Love this location! Carlos was extremely helpful. Thanks!
The team was kind and helpful during my last two visits. In particular, Ramon, the optician, was very patient after we identified an issue with the insurance, and he redid the order for my spouse, saving us $200! Thank you.
Leslie was SO helpful. I went in to pick up my frames, but was also interested in trying out contacts. She fit me right in between other appointments given the day’s availability. She also solved my problem of glasses fogging up and showed me In person how to do it. The doctor (I’m sorry I didn’t catch your last name!) was also very attentative to what I wanted. Before I left she gave me three colors of contact lenses to try on! Above and beyond what I expected. Thank you all so much for making my experience at lens crafters amazing!
Leslie was very pleasant in assisting with my pre-screen. Everyone here is very amicable with each other and friendly with customers/patients.
The employees are so kind & welcoming. Just sadly my insurance doesn’t work through them
Thanks so much for making it a smooth process. (Good Friendly Staff) Its been years since my last eye exam but once I met with Ashley (Eye Doctor) all my anxiety/fears went away. Equipment is up-to-date and it made everything so much more easier. Thanks again & stay healthy.
Great experience, best LensCrafters in town!
My eyeglasses’ frame broke, and I was miserable, wearing old glasses and struggling with migraines. An enormous thank you to the kind people at Lens Crafters at 106th and Broadway who fixed the problem in 5 min with a smile and free of charge. God bless you!
Leslie was so friendly and helpful! Dr Dwali was kind, informative and answered all my questions. I will come back even though it’s not the closest one to my house. I really appreciate everyone at this location.
Leslie was so helpful and pleasant. She was able to answer all my questions. Also the doctor i saw was really nice and professional. Highly recommend.
I was late to appt and they were able to push me to the next available time which wasn’t too long after. I walked around and checked out the glasses. They gave me a holder so I could keep the ones I had picked up or tried on. The purpose of this was to then disinfect them which was great to know!
They helped with understanding my insurance and what it covered for glasses. Genesis was super friendly and helpful! The doctor was also super friendly and helpful i a seeing all my questions and walking me through the results of my eye exam and imaging.
I def recommend this location for your eye exam or vision needs!
I must say from making my appointment until my visit the staff was excellent. My visit went very well.
Dr. Latasha Lawrence was very thorough and detailed. She’s a very straight forward doctor, she also explained everything I needed to know.
I like the fact that she gave me options with my eye care & contacts. She is timely and professional in dealing with her clients.
Asia Lewis the assistant manager was great she handled my final checkout professionally as well as offering the best options on my eye care. I liked she engaged me as well as kept a bright smile.
Leslie Santana, was excellent. I first was introduce to her when I arrived at Lens Crafters she explained as well helped me before my eye exam. Later she did the test the doctor would need to perform my eye exam.
I will leave Lens Crafter feeling completely satisfied. I highly recommend this location in Manhattan on Broadway & 106th.
Always have a pleasant experience with this location. The doctors here never make you feel rushed or pressed. And I always leave feeling I have the best option for my eyes.
Dr. Ashley Dawli Izar was fantastic. In fact, I'd say the whole staff was. Everyone we interacted with was very friendly, professional, and helpful.
The exam itself was great and I felt it was very thorough. I also never felt we were being upsold, and all purchasing decisions felt natural and voluntary.
Great staff! Everyone was so helpful and friendly. They sanitized all the stations, equipment, and glasses. I worked with four different women to find the perfect glasses. They were such a team it made the process easy and fun.
Thorough care - excellent, friendly and patient staff. Respectful of me and my time. Careful to take caution + practice safety during Covid. Thank you!
The Team at Lenscrafters Broadway were incredible! Liz and her team were warm, quick and so efficient in making sure I was taken care of.
Best Lens Crafters in the neighborhood! The staff were so kind and glad to help, especially Robert he is great guy for helping me specifically in changing my glasses.
Very nice calm atmosphere .. good staff , great doctor. Real cool , calm efficient.. thanx..!👍👍👍👍 …
Brian and Liz are wonderful. Thanks so much!
Lizbeth is amazing! Thank you so much for your help again!
This locations new manager Eboni has made all the difference! From greeting customers at the door by their name and allowing others to feel the most comfortable while they wait, I will definitely be coming back again. The team was all so friendly and patient while being very accommodating on what is probably the busiest time of year for them. Thank you and looking forward to coming back again!
Leslie , Genesis and Ramon were incredibly helpful during my visit today ! Thank-you all for providing exceptional customer care and being so polite and professional . LensCrafters UWS , you guys are the perfect example to what great customer service is .
Dr Izar was also very informative and made me feel better about my vision issues .
Thanks so much !
Leslie, Natasha, and the staff at the 2770 Broadway location were incredibly helpful throughout my exam. I will absolutely be back!
Great service!! Thank you so much for everything :) :) :)
Extremely professional, very responsive, very kind. Two thumbs up!!
Amazing service. Professional. Friendly. Helpful. These ladies made sure we were immediately taken care of and seen. Highly recommend.
As a Director of VIP Services for a luxury retailer, I applaud this location. The staff here worked as a true team, from the moment I was welcomed, to the moment I left. Every member was polite, professional, and genuinely friendly. They were very in-sync in handling each patient’s visit and passing the patient from one phase of their services to the next. The technology offered by LensCrafters also makes for a more enjoyable experience - the dilating machine was well worth the small extra fee, and the iPad controlled devices in the exam room were ideal for any visitors who may be timid due to Covid-19.
I've been visiting this store since it opened and the steady decline continues. The doctors have always been top-notch, but the retail section never fails to disappoint - the selection is pretty well limited to high-end frames, with no budget options and they blast music so loudly you can barely hear yourself think. The salesperson who dealt with my order - I spent about $1,200 for three pairs of glasses - was more interested in singing along with the blaring music than listening to anything I had to day and, when she did speak, I could barely hear her anyway.
Everyone was so nice and helpful. Jennifer and the staff helped me find the perfect glasses. There was slight problem with my new glasses and Jennifer was quick to fix the issue on a Sunday morning!!
Staff was nice, Hellaine made buying and selecting lens process very smooth
Eboni, the manager who helped me, was terrific. I got new glasses in August. I discovered the prescription was off long after the expiration of my insurance company's 30-day grace period for covering a replacement for glasses that didn't work out. Eboni managed to get my new lenses covered by my lens protection plan, even though the plan is not supposed to cover new prescriptions. Rather than paying almost $400 for the lenses, I just paid $50 for a lens protection plan on the new lenses. We also had a very pleasant chat about decorating our respective apartments.
The staff was very friendly and welcoming. They explained which frames would best support my lenses as I have a very heavy prescription. They also took time to point out the current promotion.
Everyone was so helpful. Indira and Kylie were amazing. Very nice staff.
Incredibly helpful with the choosing of my frames and super pleasant on recommendations. I’m glad I made it in for my yearly exam in my neighborhood. Will definitely recommend. Thank you Asia and the whole team.
We had a family appointment on a Wednesday afternoon, from the moment we entered we received great service and care. We were seen by Leslie, Dr.Lawrence and Asia were kind, welcoming, and professional.
Every time I go to 106 Street & Broadway, I always see a new crew. But Ramon is a constant employee there. Whenever he is there I go and he takes good care of me ,my son and all my questions. He also helps me when I am picking out frames that look great on my face.
Nice clean store and the person Asia helped me out and was very informative and helpful.... I wound up buying a extra pair of glasses based on the help I received. Would highly recommend this location to anyone looking or inquiring about information on eyewear
The new team is hitting home runs in customer service. Very helpful with eye exam and choosing glasses. They keep things moving and are easy to interact with.
RE: Natasha at Lens Crafters 2770 Broadway 5108
I had a very good experience with Natasha
I’m sure she will be a great asset to the company.
Debra Lindsey 3/18/2022
They knew what my insurance covered, so no issues there. I recommend this if you use Blue View Vision. The standard selections are good.
Very good experience to have my first eye exam in United States.
The best place to get glasses and see an optometrist. I was super late for my appt and they still got me in and out. Just 5 stars all around. Estalin and genesis and the doc herself (forgot her name). Beautiful people. That’s definitely my spot!
For my first time experience i have to say Leslie helped me find the perfect set of glasses. She’s so kind and very professional!
Lizbeth gave me a great experience she was super helpful in fixing my Rayban authentic lenses. Highly recommend this location. Thank you
Fast and friendly optician service to repair my glasses!
I accidentally deleted the survey email so I wanted to come here to give a 5 star rating to this location of LensCrafters. Mary was very helpful in picking out the perfect frames and then walking me through the fitting and sales process. Mary explained everything very thoroughly and I appreciate all of her help.
Hellaine was super polite, Knowledgeable and kind
I was with Ezra and she is the best! Made the experience really pleasant and easy. I look forward to my next visit!!! 🥰🥰 …
Very kind and attentive, all the staff! Specially Lizbeth :)
I just left Lens Crafters between 106th and 107th in Broadway NY NY Liz just helped me get my glasses adjusted she was very polite and helpful when you have people on your staff like that I will not hesitate to come back thank you very much for your services stay bless and safe
Robert was amazing!!! My glasses were fixed in less than 5 minutes. Everyone was so kind and professional. Thank you!!
Oh my. I’m so happy with my experience at this LensCrafters. Long story short, I needed to replace my frame & the workers & optitioners went above and beyond to help me out. I genuinely left very happy & content with my glasses & how they felt on my face.
I had a very good experience there. The doctor and the assistant were both very pleasant and evidently well-experienced in their work, the equipment is top notch for the exam, I didn't wait for my appointment, they dealt quickly and efficiently with insurance... I will definitely be back next year!
Worked with Kailey to get my new prescription glasses and she was patient, friendly and very helpful.
I lost my glasses and was able to re-order the same pair and have it ready and shipped to the store in less than a week. Awesome, helpful & very friendly staff! Go to this location!
My experience at this lenscrafters was such an amazing one! We got help from such amazing employees. The sanitization was impeccable. I would definitely come back again and tell a friend!
Staff were friendly and helpful. Doctor very professional. Glasses- great!
I actually had a pleasant experience here. Went the weekend before my appointment to shop around and get an idea of what glasses I wanted. Woman at the desk even gave me a general estimate based on my previous perscription on about how much I would be paying this time around. She did a great job and I didnt feel rushed. Will come back again for my future purchases.
Dr. Lawrence is a wonderful doctor. Very thorough and offered a lot of helpful information and recommendations for my situation. Thank you!
The entire team at the UWS Lens Crafters is awesome. Dr. Dawli is professional and kind.
Genesis helped me find the perfect lenses. Her upbeat demeanor, great sense of humor and knowledge of the eyewear made my visit fun. Lesli was helpful and efficient with my paperwork. I highly recommend this office.
Hellaine is great! Will come back again
The team there are great! Professional, kind, and knowledgeable. They met the needs of my visit.
Service was quick, the staff was friendly and patient. This was my first time here and thoroughly enjoyed my experience. I will definitely come here again for all vision needs
Everyone at the store is very professional, courteous and helpful.
A real class act, I was very impressed.
Really nice staff, fixed my frames very quickly and at no charge!
The staff at this location are extremely knowledgeable and patient. They made it a wonder Experience. Thorough, and efficient. 5 stars across the board.
Genesis
Ray
La
Dr Dawali
Are stars!!
Haven't had an issue yet. I've gotten two pairs of glasses in the past two years- Under promised, over delivered. Both times I was told glasses would be ready in a week and they came in within 3-4 days.
Sales team seemed upbeat and egar to help. Good job, team.
Efficient operation, was able to get my eyes tested by a technician and then examined by the optometrist in less than 30 minutes.
Long wait, but friendly service
Friendly and knowledgeable staff and doctor. Was a very pleasant experience. Especially comforting since I’ve been avoiding eye checkups during Covid.
I’ve been coming here for years. I never have a problem. Everyone is always so nice and helpful. The best part is their efficiency and I’m always in and out.
Very friendly and efficient store staff. The doctor was clear and kind in her examination and explanations. In and out super quick. Highest recommendation!
Eboni is so helpful, patient, and kind. Estalin the optician on site replaced my damaged lens and adjusted them making my frames straight again. Highly recommend.
Brian and Paloma were super helpful!
Ebony was incredibly helpful and went beyond the call of duty to help a girl out! Super thankful for this location and Ebony!
Great vision test :) friendly staff
This particular Lens Crafters location offers a supreme team.From the first experience of having your eyes examined by the Dr with the latest technology equipment, to the expertise of the overall customer service .Staff member, Asia offers outstanding service. The manager of the store, Eboni Williams makes you feel very confident about your overall experience and purchases. Eboni went above and beyond and is an expert at dealing with your order. The optician Ramon Valdez puts the final touch on the accurate fit of the frames to your face. This is now my go to location for all my eye needs.
Very through eye exam and the doctor took time to answer all my questions. Front desk staff/assistants were kind and competent and Genesis was incredibly knowledgeable and fun to work with on glasses.
My experience has been that I receive prompt and courteous service. The staff is professional and they have not disappointment me whether it is fixing something right there and then on the spot or whatever. the works was done well and in a timely fashion,. They have not promised anything they did not deliver. I trust them to look out for my eyes and recommend them to others.
Place is amazing and Patient i could ask as many questions as i want , liz was very helpful and help me pick the right lens for me
At 66 years old it was an enjoying experience, excellent service and went out of there way to service me and also saved me money, the best.
Thanks to Liz &Indira
Overall great service and friendly staff.
I made the appointment online.
Was fast and easy.
And in the store was everything nice and clean.
Great and fast service!
I had gotten a pair of glasses there a year ago. The technician was very helpful and knowledgeable. In addition, he helped me figure out the most economical way of paying for them (they had a half off sale for those without insurance but I saved more using my insurance). They used a computer program to make sure the glasses fit my face which was nice. A few days ago, I bent the glasses out of shape when I fell onto them during the snowstorm. I went back today and technician Juliana fixed them. She also offered to put in new nose pads for free. In addition, I mentioned that my backup glasses hurt my ears and often slipped while running and she gave me a very helpful (and free) consultation. I appreciate her wonderful service and the professionalism and courtesy of all the staff that I've encountered there.
Amazing customer service from Eboni and team! Great exam from Dr Lawrence! Friendly staff, clean store, adherent to Covid guidelines...5 stars!!!
Great experience. Quick and professional
Great Customer service...
Saddened they don't take my insurance but I was happy...
They don't except UFT nor Davis Vision
Friendly & professional! Great experience despite them being busy. Good advice on everything.
Excellent experience. Everyone was very professional and patient. The location was very clean and staff were constantly sanitizing all points of contacts.
Everyone was phenomenal! From the pre screening to the exam to the shopping experience every person we interacted with was kind and knowledgeable.
If I could give more than 5 stars to this LensCrafters location I would; this is not the location I typically use but I came here because the service at 71st and Broadway was so lacking. I woke up this Saturday with a severe eye infection, so I went to the LensCrafters where I order my contacts on 71st and Broadway to see if I could be evaluated by one of the doctors, knowing that urgent care would not have the expertise of an opthalmologist to help me. Despite my condition, they refused to see me because they were 'booked' and those with 'standing appointments will be mad if they have to wait'. In the meantime, I contacted the LensCrafters location at 107th and Broadway. Sight unseen, they said they were booked but always accommodate an emergency. I left immediately. When I got there, I waited only a few minutes and was quickly diagnosed with a corneal ulcer and infection, which could result in loss of vision if not treated immediately. I have now seen the doctors there twice in 24 hours and will be back tomorrow, as they want to monitor this closely until the infection is gone. I received a message late yesterday from the 71st St location asking me to come in, they didn't know how bad my condition might be, etc. - but by then I was already home with a perscription. I will not be returning to this location. I'm not sure why policy varies by location but I have to say that Dr. Gardner and the staff 107th and Broadway are wonderfully compassionate, expeditious, and thorough - and I am very thankful for their care.
Everyone here has been amazing, from the associate who called me this morning to the people who greeted me at the door to the doctor to the associate who helped me choose my frames. Y’all rock!!
Amazing service indeed! Even if we don't live close to this store anymore, we'll keep going!
People are amazing … so nice and helpful!
Great Customer Service . They give u all the attention you need to acomódate your Eye vision . I really liked the whole staff.
Great experience! Kailey was excellent. Super helpful and knowledgeable! Thank you
Eve and Genesis were awesome and the doctor is very honest and straight forward. Not going to anywhere else again Except LensCrafters!,Excellent service!
I love it here!! workers are friendly they do not rush you they take time and answer all your questions and concerns.
Genesis was an awesome representative. She put me on ease and help me secure replacement glasses plus a spare.
great service, answered all my questions.
Liz
Robert is a great guy and take good care of his clients. Keep up the great work.
Lovely associate was very helpful
Amazing service, everyone was lovely and thoughtful.
Really great experience I had here! Everybody was great and helpful, so definitely recommend.
Very knowledgeable and patient
Awesome Staff. All my questions and concerns were answered!
Great group of professionals, got us through everything quickly even with COVID hindrances.
Friendly and knowledgeable staff and doctors. Ramon took great care of me!
Dr. Ashley Dawli was wonderful! And I also can't thank Eboni enough for her attention with frames, etc. KEEP THEM FOREVER!
I been coming to this location since 2012 I belive, I have never had a bad experience. I wouldn't go any where else for my glasses or eye care.
Really helpful and got me in and out fast :)
Really great experience & sales associate Ms. Lewis was really helpful with breaking down how my insurance will be charge
hellaine was very helpful and nice
Excellent service everytime I visit. Thank you Jamar for your quick and friendly service!
I LOVE this lenes crafters i hace Been coming to this location since i was a little girl they have the BEST glassses and sun glasess i really recomend this location because not only for there vartiy of glasess they have but also for there great service
Great customer service. The staff Rocked and my eye doctor super nice
The group at this Len’s Crafters was amazing! Always happy to see me and excellent service.
Overall i love lens 😍 ♥ crafters so easy to get the glasses 👓 😎 👌 you need. Also you get awesome colorful stickers …
Lovely staff, everyone was friendly and professional, and answered all of my many questions!
Great experience with Dr. Lawrence.
The staff and manager are very professional and courtesy I'm making this my favorite eye wear store. I give this store 5⭐⭐⭐⭐⭐
I'm very grateful for the great service
Some mistakes happened, but they responded well. I would definitely go here again.
Leslie was very nice and made things move quickly
Great experience!
Staff was welcoming, knowledgable & professional.
Estalin was amazing very informative, professional and helpful, the staff in this location were all so amazing wow what an amazing and happy place love it.
Leslie went above and beyond to assist me today! I am grateful!
Fast service, friendly and knowledgeable staff. Asia was very helpful.
La is the most welcoming, comforting tech ever! Made the process painless and fun :)
Here it said they were open until 8 on sundays, I got here at 6:30 and it was closed and the sign upfront says they’re only open till 5.
Great experience with carlos
Excellent service. Ezra is superwoman!
All in all, good experience
Natasha and Dr. Y were very knowledgeable and helpful! I was seen right away
Super friendly and accommodating staff - Asia was especially helpful!
Indira and Assistan Manager were SUPER HELPFUL AND KIND!
My representative Asia was amazing! Great store , everyone amazing and helpful
Staff were supper friendly. Shoutout to Asia for assisting me.
Dr. Dawli, La-Chelle and Eboni were all very professional and so wonderful.
Excellent and extremely professional service from the minute I walked in the door. Grateful!
Great customer service, clean store. Friendly staff.
Excellent experience buying reading glasses. Superior service.
Paloma is excellent!!! Thank you for your help and kind words!
The staff was very sweet and helpful!
really helped me pick out glasses even when I felt like it wasn't even worth the while
Excellent service educated me very very well I like efficient knowledgeable
Amazing customer service! The staff is very friendly and helpful.
Friendly and knowledgeable staff helped me get prescription lenses for my Ray bans
Welcoming environment
Very nice staff
Answered all questions with patience
Super friendly and the best service! :)
Everyone who works there is really thoughtful and went above and beyond for my health! Thank you!
Warm, friendly and knowledgeable service. Thanks for a wonderful experience!
The entire team was incredibly nice and worked perfectly together <3
Great staff with an equally great service.
Great place. Good customer service. Keep up the good work.
Ezra was wonderful. Thanks!
Thank you Liz!
Service was very good and staff very helpful and friendly very helpful
Very helpful explaining the options and courteous service
Everybody is very friendly!!
quiet, calm and efficient. Helpful and patient staff.
Nice salespeople and the doctors/doctor's staff are professional and courteous.
Was our first time there and it was awesome.
Staff and Dr Lawrence were professional and kind
The Manager and all the staff were amazing!
Gabriella was very friendly
Leslie was so helpful!
Very nice and professional.
Very courteous staff and doctors
Staff is very pleasant and professional.
Helpful courteous staff great location
very happy with your staff
Excellent service, pleasant employees.
The staff are vey professional and helpful!
Very friendly and helpful!
Quick, professional, detail oriented, pleasant
Amazing customer service!
Friendly staff and efficient
Normal
Great help and service
Quick and convenient with top notch service!
Lovely and beautiful experience ❤
Very professional, staff friendly
Seamless and professional service.
Good experience!
The service was greatl.
excellent service
Excellent services
Great Staff
Great employees!
Asia was amazing!!!!!!
The process was so quick and easy! Dr. Ruan and Ezra were so kind and helpful. Very much enjoyed my experience
Great shopping experience with Hellaine!
Good service
Got exactly what I was looking for. Super helpful staff, especially Liz!!
Very nice and courteous Lenscrafters team. Took care of me and my wife for our eye exam and eyeglasses and within two weeks we received our new pair. They also explain everything about the coverage of your insurance. I recommend this Lenscrafters.
Very caring and experienced staff. Garbriella was very patient with me and through. Doctor is great and answers all your questions.
Hellaine and the doctor was very welcoming as soon as I stepped foot into the door. The service was excellent and they helped me out so much when it came to taking care of my eye exam, and also finding a pair of glasses that I could look fashionably cute in.
great service answered all questions I had...have gon to a few eye companys where I wasn't treated professionally lenscrafters has been my go to ever since
Sigi was very kind and considerate with my dad and I. She repaired his glasses and solved our problem in a few minutes. Thanks!!!
Friendly and courteous