Reviews of LensCrafters. (Optician) in Charleston (West Virginia).

LensCrafters

170 Reviews

134 Comments

Optician

Optometrist

1013A Town Center Mall, Charleston, WV 25389, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of LensCrafters, Optician in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of LensCrafters

Sunday

12:30–5 pm

Monday

10 am–6 pm

Tuesday

9:30 am–6:30 pm

Wednesday

9:30 am–6:30 pm

Thursday

9:30 am–6:30 pm

Friday

9:30 am–6:30 pm

Saturday

9:30 am–6:30 pm

Popular times

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Monday

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Tuesday

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Wednesday

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Thursday

9
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Friday

9
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Reviews of LensCrafters

Kimberly Sigman

Last year I went to LensCrafters and was assisted by Nicole. She was extremely professional and made me feel so comfortable. She helped me pick out three frames and was a joy while I tried on frames. She explained everything to me and was very thorough. She took her time with me and wanted me to leave LenCrafters happy with my purchase. Nicole has a great personality and made my experience enjoyable. So this year I headed to LensCrafters and hoped she was still working there. I was more than thrilled when I saw her. I didn’t think it was possible that she could treat me better than she treated me last year but she did. She was amazing and I will recommend her and LensCrafters to everyone. There were two other ladies working and they were very professional and helpful as well. Nicole is definitely an asset to LensCrafters!

Percy Siegle

Lakeisha and Nicole were so nice and friendly! They really helped out my mother and I while picking out glasses & really made the process a joy. We’ve been coming here for years and they’re always so nice to us! Really can’t rate them high enough - they deserve a 10/10 over a 5/5. Thank you so much again!

brsh1564 @gmail.com

I went into LensCrafters at the Town Center on October 13th, trying to see if I would be able to order some prescription Ray Ban sunglasses. Both Nicole and Lakeisha were very friendly and helpful. Nicole helped me choose some styles from the store options, and when I had decided, she showed me that in the "discount frames" section of the store, there was a frame that matched what I wanted perfectly AND was 60% off! I was so pleasantly surprised since these glasses are normally rather expensive. My order arrived sooner than anticipated and I am thrilled with them, so a big thank you to both of them for not only being friendly, knowledgeable, and professional, but for saving me a lot of money at the same time! :)

Jeanie Bird (J Bird)

I ordered glasses online with pick up in store. I was nervous about the entire process. Once I arrived at store Taylor made me feel 100% at ease. She was knowledge and very patient with all my questions. She was fantastic! My mother came with me and Taylor even helped her with suggestions for her upcoming eyeglass purchase. Thanks Charleston LensCrafters for consistently going above and beyond since their opening.

Isaiah T

Taylor was extremely kind and quick to help me as soon as i walked in. She greeted me with a smile and showed she was more than happy to help me when i needed a simple adjustment done. Though it took multiple repeated efforts to get them just right she was patient and worked with them till they looked the best they could and fit perfectly. And to make it better she was prompt to offer to clean my glasses after she had finished for me.

Erick Meadows

5 Star service as usual. Taylor was helpful from beginning to end. She made sure I had everything in order with my vision insurance, she was patient with me when choosing my frames, and patient/helpful yet again both times I went back to have them adjusted(if I had given her time to adjust them properly when I first picked them up I wouldn’t have had to go back twice, so that’s on me). I highly recommend using LensCrafters and when you do, ask for Taylor.

Kat Berry

My husband and myself visited the LensCrafters store located in the Charleston Town Center Mall in Charleston,WV today. We where immediately greeted my Nicole & Lakeisha the (Store manager) My husband introduced himself and told Nicole that he was needing a new pair of glasses as he had cataract surgery on both eyes a couple weeks ago. She lead him to the mens section of glasses along with informing him that there was a 60% off frames section, and a discounted frame section. She was so helpful and pleasant assisting him from picking out frames to measure his face and eyes for the perfect fit. I was so impressed with her explaining things to him and thoroughly making sure all his questions were answered completely, that I ended up purchasing a pair of glasses for myself that I had no intentions of doing. She extended the same courtesy to me explaining the 4 types of bifocals I could choose from per the frames I picked out. Iv never wore glasses with bifocals in them so her exclamation of how they worked was very informative to me. I’m actually looking forward to getting my new glasses, so I can stop wearing drug store bifocals on my head constantly, while getting clearer and brighter distant vision. 🎉

Tanya Mata

Nicole was extremely professional. She made sure I had the right fit and frame for my face shape. She was patient and took her time to make sure the glasses I purchased was to my satisfaction. I definitely recommend going to Lens Crafters in Charleston and have Nicole help you. She is amazing!

Tammi L (WVRUNNERGIRL)

I love going to this Lens Crafters. Lakeiska and Nicole are always so helpful and friendly. They know me when I come in I'm so loyal to this particular store. They are the best! Easy to talk and always good customer service. Couldn't speak more highly of them.

xavier austin

I came an hour before close and there were only 2 workers in the store at the time and both Nicole and Nazanin helped me pick out a pair of glasses and explained all the different things I could get with my lenses while also attending to the other customers in the store in a timely manner. They both deserve a raise for the work that they do and I would highly recommend that people shop at the Charleston lens crafters if they’re in need of frames, lenses, or both.

James Eskins

I had an amazing experience today at LensCrafters with Nicole who helped me pick out my lenses and frames. I'm not particularly great at picking out fashionable anything.... But she is amazing. Nicole and Lakeisha both helped explained the options and choices I had and the benefits to cost ratios. I would not only recommend them... But will not go any other place. Much thanks!!

Jeslyn Bowyer

Taylor & Nicole were very friendly, helpful, & patient while picking out/purchasing my eyeglasses. I recommend them both & the Lens Crafters located in Charleston, WV.

Scott Lemley

Taylor was very helpful. I broke my frames in two pieces. She was able to fit me with new frames. I am out of town at a meeting. She was a life-saver!

Russell Jarrell

Nicole and Taylor were awesome and helpful with my two new pairs of glasses. Very nice people.

Mostafa Youssef

Very pleasant experience, Lakeisha is very very helpful, knowledgeable, and overall fantastic I've been coming to this branch for years and also bring friends and family. Just wish the prices of lenses can be dropped as everywhere else is nearly half the price

Moses Scarberry

Nicole and Taylor were excellent at helping me get the new glasses and correct lens I needed. Would recommend them anytime!!!

J Crockett

Nicole was awesome. Answered all my questions. Even cleaned my glasses I had on. Thank you Nicole. I will be back. 🫶💯 …

Krista Carr

I came in today for an adjustment and Taylor was very prompt upon my arrival and was very kind and friendly. Wonderful customer service! Give her a raise! 👓 …

Stephanie Parsons

Nicole was amazing!! The store had great sales, and helped with financial issues and all questions that I had. Will keep going back for sure!

Shannon Layton

The best Lens Crafters store in the US!!! Thank you Taylor, Rachel, and Nicole for the best customer service!!!!

Patricia Moss

Love the girls at Lens Crafters! If you need glasses stop by and see them! Lakeisha and Nicole were amazing!

Angela Lipinski

Nicole was wonderful helping me select frames and securing a perfect fit! She had me choose both regular glasses and sunglasses. I’ve used LensCrafters for years with outstanding customer service!

Thomas Mitchell

Great experience. Professional friendly, and funny staff. Lakeisha keeps this location running smoothly. It was my first time meeting Nicole. She made the purchasing process simple and enjoyable.( This all was despite the dust being everywhere due to the mall repairs currently happening.

Robbie Stickler

Excellent service. Nicole and Naz were very professional, and helpful. Both were very knowledgeable and they even helped me saved some money.

Sue Foster

Naz & Nicole were two wonderful girls that helped me with my prescription glasses order ! They were exceptional ! I can’t remember the last time I felt so good about prescription glasses ! Nicole & Naz were both professional and knowledgeable ! Both young ladies made LensCrafters feel so warm & welcoming ! I had a great experience & Nicole & Naz was the reason! They are great assets to LensCrafters! I purchased two great pair of glasses!!!! Thanks Naz & Nicole !

Aaron Moore

Went in to get my frames fixed/ adjusted and they made them feel like they were new. Nicole and Taylor did a great job! Perfect visit!

Becky Pauley

Love LensCrafters in the Charleston Mall. They are always so helpful! Especially the Manager Lakiesha! I love when she helps me. Super through and efficient! Also I Love Dr. Gaal next door! He explains everything throughly! He’s the best!

Joan Canada

Nicole was very knowledgeable and helpful! She went above and beyond to make sure I was comfortable with my purchase, including showing me her own transition glasses!

Amanda Adams

Nicole was very helpful and knowledgeable and patient to my child. The next week I was able to get my other teen glasses and was with Jennifer, she was just as great! Love Lens Crafters over all and will always make them my go to place for eye wear.

Albert Green

Excellent service and staff! Very professional staff. Taylor was very professional and helpful with me selecting my Eyewear. I highly recommend this store!!!

Maria Romeo

Nicole was very knowledgeable and explained things well. She was kind and patient during my visit! I recommend asking for her assistance!

Robert Brogan

Nicole was awesome. Nicole took the time to find the perfect pair of glasses and measurements for great fit. Thanks Nicole

Tina Stephenson

Nicole and Taylor are the best. Very helpful and very knowledgeable. They were so sweet to my mom and I. Will definitely come back to this Lens Crafters. Thanks Nicole and Taylor for a wonderful experience.

Nita Burnette

When I first walked in the store everything was very welcoming. The atmosphere was great and Nicole was so helpful and she did everything to make me comfortable with getting glasses for the first time. Each guest that came into the store she handled professionally and took good care of everyone. Nicole was excellent!

Stephon Harris

Nicole did an awesome job. Great employee. Give her a raise.

John Shank

Nicole and Lakeisha are wonderful. First class service and very knowledgeable. Helped me through applying for my medicare reimbursement after my cataract surgery. A pleasure to work with.

Catherine Crutchfield

Excellent service and knowledge. Nicole was most professional and Lakeisa was outstanding as well. Best service ever.

Terry McCoy

Nicole and Lakeisha are both fantastic! This is the BEST glasses buying experience that I’ve ever had. They were both super friendly, knowledgeable, and professional. I will 200% get my glasses from LensCrafters from now on! Thanks!

melanie walton

Nicole is the best! She explains everything very well. A true professional! I would recommend her to everyone I know for purchasing glasses.

randall guthrie

Nicole was very patient and extremely helpful with my purchase of a new pair of glasses. She was knowledgeable concerning available options and with the pricing relating to my insurance coverage. Thanks so much for your time, can't wait for the new pair to arrive.

Susan Thompson

Lakeisha was very helpful. She adjusted my glasses and help me find a pair of glasses that I have been searching with LensCrafters for over a year. She terrific and cares about her customers!!!

Linda St. Clair

I purchased RayBan sunglasses for an upcoming trip at the Charleston Town Center store. Lakeisha helped me make a decision by explaining the various choices available to me. I walked away with a pair of sunglasses that I love!

Walter Ivey

Walked into LensCrafters to check out their glasses. Worked with Taylor and she was extremely helpful. She answered all my questions and got me set up with new glasses. I was very pleased with the help and am looking forward to getting new glasses. Thanks to Taylor for her help.

Sarah Wiseman

I recently lost my glasses and needed a replacement for vacation. Lakeisha and Nicole were extremely nice and efficient in helping me find my perfect replacement. The selection was large and the visit was enjoyable.

Nate Skiles

Lakeisha and Nicole we’re both extremely helpful! Very funny and kind people. If you need some glasses/sunglasses or just a laugh I definitely recommend coming by!

Shelia Gore

I love Keisha in the Charleston, WV LensCrafters. She is extremely knowledgeable and professional yet very warm, inviting and personable. Not to detract from any other Optician, but Keisha has me so spoiled that I call in advance to make sure she is on staff before I go. 😁 Thank you for Keisha - no doubt one of the best hiring decisions you have ever made. 😉 Ms. Shelia Gore

Mike Andrews

Taylor in the Town Center Mall location in Charlestown West Virginia is a true asset to your company. She was proactive and came out from behind the counter to greet me with a smile and asked how she could help. I was in town during a trial and the frame of my glasses broke. Taylor immediately offered to try to find a solution. She popped one of my lenses out and took time to find new frames that my lenses would fit. She offered several great options and popped my lenses in. The entire transaction took less than 15 minutes and she even cleaned my lenses for me. Taylor is a credit to your corporate commitment to customer service and is a true asset. I strongly recommend that Taylor be commended for her service and recognized as an example for others.

Sharon Istfan

Nicole showed me all the different options for my glasses as well as the price for each option. She demonstrated each option with visuals. She also showed me how to get the most out of my progressive lenses. Would highly recommend!

susan pelzel

I had the best and quickest experience at Lens Crafters, Town Center Mall, Charleston WV. While I briefly waited, Nicole fixed the lens that had fallen out of my father's glasses and then cleaned the frames and lenses. Nicole was super helpful!

Richard Lawrence

Nicole is the best. She paid attention to detail and provided me with glasses even though she was VERY busy on the day I was at her Lenscrafters store. She was the only person working the front of the store on that day. She took time to ask me questions that clarified what I needed in a good pair of glasses and let me make choices about what I needed. Great employee of Lenscrafters.

Christopher Blair

Outstanding customer service and products. I had the pleasure of working with Taylor who not only took the time to find me a great pair of Ray Ban prescription sunglasses, she priced the best options needed for my particular situation. This type of dedication and professional can only be found in well trained employees that actually care about the customers and the products they sell. My hats off to LensCrafters Town Center Mall in Charleston, WV, I will continue to use their services and trust them with my family as well.

Michael Coldwell

You all did a very good job! Thanks for helping me Lakeisha and Nicole!

Mel Earl

Nicole was awesome...very polite, friendly and extremely helpfull.

Elizabeth Wallace

Lakeisha at the Town Center Mall, Charleston WV was so helpful. The customer service she exhibited was well above what we expected. Thank you!

Deborah S Crank

The team of professionals here are all first class!! Dr. Gaal and Missy in the medical office, and Lakeisha and Nicole next door at Lenscrafters, assisted me with replacement glasses when I was in dire need. After walking in not knowing what to expect, they all went out of their way to help me. In my opinion, you cannot go wrong doing business here.

Scott Miller

My first time visiting LensCrafters. Nicole was knowledgeable and helpful with different options on two pairs of glasses I purchased. She made the shopping experience pleasant and relaxed. Thanks!

caleb workman

Nicole and Taylor were very helpful through the whole process

Cole G.

Nicole and Lakeisha were very friendly and provided exceptional service! They went the extra mile to answer all of my questions and help me get all available savings. Highly recommend!

Type 2 diabetes Adventures

I visited the store today and was helped by Nicole. She was very helpful and knowledgeable. Will definitely come back for my children’s glasses

Brian Nichols

Nicole was very helpful. I appreciate she took the time to help me. I can explain how much she saved my evening. Thank you Nicole and lenscrafter.

Traci Johnson

Great Experience! Jennifer and LaKeisha of the Charleston Towne Center Mall in Charleston, WV were very helpful and patient with me. Couldn’t make a decision on which pair I wanted and they never rushed me. Both took their time and helped me make a decision! I couldn’t wear the pair I picked because they hurt my nose so I traded them for another pair and again Jennifer and LaKeisha were very helpful again. This time I’m very satisfied with the pair I have. I also received the glasses in 6 days! Awesome Employees with Awesome Service from Lens Crafters! Thank You!

Sarah Heaberlin

Nicole was super friendly and helpful! She even helped us find some more coupons to save more money.

sierra worden

I was taken care of by Nicole, and she made the experience fantastic! I came in town, from college, and was able to get my glasses within 30 minutes! I would definitely recommend her to all of your customers!!!

dale cummings

Nicole waited on me and she was just great,took her time and made sure everything was the way I wanted them,would recommend her to anyone anytime.

Heather Foster

My Lens Crafters (in Charleston, WV) experience was everything! I will be back for sure. The store manager, LaKeshia, helped me select great frames, explained everything thoroughly, and helped me get a pair same day-which was very important because my only pair had broken that morning. Thank you!!!!

Joe Crist

Best customer service received in the last six months . Knowledgeable of products and lines. What more can a customer ask fo??

Edward Mucklow

Great experience, Nicole was wonderful, very knowledgeable and helpful. It's refreshing to see true customer service again.

Kidabass

Lakeisha was fantastic helped fixed my glasses that i didn’t think were repairable great customer service recommend

Terri Stricklen

Love the LensCrafters staff from exam to picking frames at CTC! I just wish they would find a new location as the CTC is no longer a good place to shop. Lots of closings and construction to cover store fronts and dust everywhere!

Rod Hoover

We had a great experience at LensCrafters. Lakeisha and Nicole provided exceptional customer service and thoroughly made our visit easy and enjoyable. Would definitely go back to this location!

Rosalie Linville

Nicole was a very cool person who waited on me

Sherry Robinson

The ladies that worked there were so helpful. Saved me a lot of money. Lakeisha,Nicole,Nazanin. Thanks so much! You ladies ROCK !!!

Nicole Hall

My experience was amazing. I was treated with such gratitude and the employees were very humble. Thank you!

Lisa Lewis Smith

Nicole was very helpful and not pushy — I ended up buying Ray Ban Story sunglasses

Teann Smallwood

Lens Crafters in Charleston WV are great!! Thanks Lakeisha Nicole and Nazann!!!!

Amanda Walker

Nicole provided excellent customer service. Very knowledgeable and helpful with all the services available. Will definitely be a repeat customer!

Andrea Matthews

Nicole,Lakeshore, and Taylor at this location are always fantastic! Such great people! O

Colleen Mcneeley

Nichol was very helpful and very patient with me.

Tom thursack

Nicole was wonderful! So personable and helpful!

Kenneth Haddox,Jr.

After purchasing my prescription eye ware I returned a week later to look at Oakley sunglasses again. Once again I was greeted by LaTisha and may I say she was an absolute joy to work with. She helped me in every way possible from explaining all options available with the Oakley's to making sure all my benefits and discounts available were used. She should be considered a valuable asset to your company.

Laura Tuel

Amazing helpful working with our insurance and a great selection of frames! Nicole was most helpful.

Robert Akers

I love the service at LensCrafters in the Towncenter Mall. Lakeisha is wonderful. She has been selling me glasses for almost 6 years now. I recommend this store wholeheartedly.

Kim Bennett

Very pleasant experience. Nicole was very helpful.

Joe Chamberlain

Everyone is very nice and helps you get what you need

Cassel Pulliam

Nicole did an awesome job of helping me select just what I needed at my pricepoint.

Jim Hewitt

Nicole and Taylor were so helpful.

Melissa Armstrong

Nicole was awesome! She explained everything in detail and answered all my questions.

Zakorrah Russell

Nicole was very nice and understanding! Very strong and amazing employee!

Louann Petts

Taylor was professional and extremely helpful in assisting me in selecting my new eye glasses. It was a pleasant experience.

Stephanie Cooper

Nicole was very nice and polite during our visit today. It was super clean and smelled like lemons

Carter Fitzgerald

Great customer service. Highly recommend

Bil Mur

Staff has always been friendly and extremely helpful. I have been shopping here for over 15 years. Would buy my glasses nowhere else. It is a bit disappointing they no longer offer one hour service like lenscrafters in neighboring states still do but no biggie since I live nearby.

Ann Govea

Absolutely perfect service from Nicole. Great products as well. Always a pleasant experience.

Aaron Johnson

Great service, Nicole was very friendly very helpful and professional!

Indoraptor 10000000

This was a great experience!! We found just what we were looking for and Nicole was very helpful.

Natalie Beeson

Great experience !! Nicole was amazing

Allena Weber

The staff is very helpful and theres a good selection of frames.

Michael Cook

Lakeisha is amazing. Great customer service and very helpful

Vicki Smith

Nicole was very helpful and friendly !! Every time I have gone to this store I am satisfied!!

Debbie Robertson

Very nice people who work there Dr.Gaal is Awsome! Love this place.pick out great frames today the girls were very helpful

tw slack

Nichole was so helpful and friendly and Lakeisha was very interactive and knowledgeable.

Collin Brown

I dropped by to get a little tune up on my Ray-Bans, and was promptly greeted and taken care of. A few minutes later they’re clean and fitting well again! Thanks a lot! :)

Shelia Stover

Employee was very helpful in assisting me with the purchase of frames and lens. She was very courteous and knowledgeable.

Krystle Mason

They was awesome five starts most definitely

Judy Pettit

Nicole was very professional and helpful.

Jeffrey Pearson

I'd like to visit more often I think purchasing a pair of glasses isn't all there's many other cool things that I know will be of importance ty lense crafters.

CLYDE BREEDING

Nicole and Lakeisha provide wonderful. Service with a smile and professionalism

Dyann Ivey

Such great service! Taylor was very knowledgeable and courteous.

Sara Ireland

Since my first pair of glasses, I have always had positive experiences with Lenscrafters at the Town Center. This past weekend was no exception. I went to purchase some new frames and within an hour, they were ready (as per usual). However, I never expected to put my new frames on and see even worse than my normal vision. With the help of the personable staff, we found out that my prescription from this year was actually charted incorrectly. I had to return to my university from the weekend, but left it to Lenscrafters to get in contact with my optometrist, revisit the prescription, and send over the proper one so that my frames could be made. Lenscrafters made sure that my glasses were no hassle-- they even shipped them overnight to my address out of state. I appreciated their time, understanding, and sympathy in the situation!