Reviews of LensCrafters. (Optician) in Burlington (Vermont).

LensCrafters

103 Reviews

72 Comments

Optician

Optometrist

155 Dorset St, South Burlington, VT 05403, United States

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Information of LensCrafters, Optician in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of LensCrafters

Popular times

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Reviews of LensCrafters

Martin Arthur Fleming

The store manager waited on me. She had never done a safety glasses voucher from a company. It was a great learning experience for her and it took longer because of it, I did not mind. I have much patients and the next time she has to do a voucher she will know what to do. Particularly if the next customer is an inpatient person.

Joanie Kagan

Associate named Tracy (957197) at the LensCrafter Store (489) was amazing! Tracy was so helpful & knowledgeable when it came to picking out new frames and ordering them. It was seamless! Thanks Tracy for your professionalism. I will be back & ask for your help for future needs.

Paul Raino

The only person staffing the store was an optician who was very professional and competent. He handled three sales situations including mine simultaneously. The store is understaffed and recruitment of people to assist employees such as the one who helped me must be a top priority.

shannyn1969

Paula was very nice and helpful. Charlie assisted me last year and remembered me this year as well.Tracy had a very nice personality and sense of humor. Thank You !!

Kim Kelley

Charlie is THE man!!! Twice in a month now he has helped me successfully navigate sudden issues with glasses, going above and beyond anything I could have expected!! This guy is credit to LensCrafters!

Maria

Very kind and knowledgeable staff! Loved that they were still masking and being so courteous to the health and safety of their shoppers. Purchased 2 pairs of glasses and they came in with in the time line given. They made the whole process very simple and enjoyable. They were also great at helping me navigate my budget and insurance. Disclaimer: I only went through the retail side so I can’t speak to the optometrist appointment experience. But if it’s similar to the retail side you will be well taken care of.

Katherine Higgins

It was my first time getting glasses, I had no idea where to start. One of the licensed optometrists, Tracy, was so great. Even though the store was busy she was super helpful and efficient. She helped me pick out frames that not only fit my face well but also complimented my features. She was SO sweet and professional. Great experience, cant wait to go pick up my glasses!

Debbie Katz

After several unsuccessful attempts elsewhere to find frames that I was happy with, I came to Lenscrafters. I was of the opinion that they were just a chain and probably had minimally experienced employees. But then I met and was helped by Eric. He has 20 years of experience and clearly loves what he does and is very good at it. Not only that, but he's a really nice guy. He spent time with me in a totally non-pushy way until we finally found a frame I loved. I am very happy that I visited Lenscrafters today.

Bailey Turner

Very friendly staff and very professional, clean environment. The optometrist who preformed my yearly exam was very friendly and professional. Optometrist Tracy was able to help fit me for frames and get me checked out, she was very lovely and kind. Very satisfied with the experience.

Thomas Clark

Totally understaffed like so many businesses with only one person to help customers, but it was worth the wait. She could only let 1 person in at a time (besides the optometrist's appointments) but when she got to me, she was just plain awesome!

Sara Stowell

Great service! They went above and beyond for support, answered questions and explained everything well, and helped me figure out the best glasses for me. By far the best shopping for glasses experience I have had.

Mariah Bach

I had purchased my glasses online which meant I wasn't able to get them resized. I was walking past Lens Crafters and thought maybe they could help me. The 2 employees that were there greeted me right away and asked how they could assist me. I explained how I ordered my glasses online and I needed them adjusted. Even thought I'm not customers with them they were still happy to help me. The gentleman who helped me was very friendly and adjusted my glassed perfectly. Compared to all the other stores I went into they were the most friendly and actually greeted me.

Samuel Rodd

I felt the staff were very informative, attentive, and helpful. You can try frames on and they will kindly instruct you to place any touched ones off to the side for cleaning. They did a super good job monitoring this considering how some people like to walk in and start touching things without asking. One member (I think his name was Eric) was super pleasant and knowledgeable about every aspect of lenses...and their crafting. Recommended for anyone looking for some new specs.

Terri L. Jennings

Great customer service. Even though short staffed..I was attended to and carefully walked through my eyeglass wear selection and fitting. ps, I don't do 5 stars ever...always room for improvement; continued customer service, and up to date selection availability will determine the next customers satisfaction.

Chris Farnsworth

I have never purchased glasses from this place, so my opinion may not be valid if you're in the market for them. However, I broke a bridge piece on my pair of glasses and despite not being a prior customer, I walked in and within 15 minutes walked out with them completely repaired and cleaned for free, with impeccable service. Though I'm happy with my optometrist, so I'm unlikely to switch anytime soon, I am glad they're here in a pinch. The late hours they're open help a lot too, as it was actually possible to pop in after work. Full marks for my experience, no question.

Jordan Clair Verdin Krol

I had a great visit. With my insurance changing, I needed to find a new spot for glasses and services. I stopped in to see about a pair of glasses, I was greeted and helped very quickly. I found a pair I liked, and was helped with fitting for purchasing. Also, best best thing, ready same day!! Best visit I've had in a long time.

Carolyn

The service and expertise here is unmatched. With new prescription in hand, I was greeted immediately at the door, encouraged to browse frames, and every option was explained in detail. I was given discounts I didn't even know were available. My glasses and sunglasses were made within a few days, and fitted with the latest technology. The best part about this experience was the staff. Alexis was amazing with her technical skill as well as keeping a full house of customers attended. She is very professional, shows her wide range of expertise easily, and covers every option. Other staff members are very friendly and accommodating, as well.

Phillip Norrell

Great experience! All the bad reviews here are old, so take them with a grain of salt. Great customer service and I love my Oakley sunglasses! I bought some cheap sunglasses at Disneyland and wore them three times. They gave me headaches and ruined my reading eyesight just a little. I never needed prescription glasses until then. I don’t wear cheap sunglasses anymore...ever! Thanks, LensCrafters, for checking my insurance and price options! I’m very happy with my purchase!

Stephanie Bruno

Went there yesterday to get my glasses. I had my four hear old daughter with me. I was approached right away by a young woman with a red shirt (wish I could remember her name). She apologized right away that they were so busy but offered me a tray to put my choices of frame in. The staff were extremely patient assisting me while my daughter (who needed a nap) was... well being a kid. I was stuck between two Coach frames and Deb (the sales person) was very kind and honest. She even got my daughter her own chair to sit in. Joya also helped as well and gave my daughter a tissue for her nose. I loved how thoughtful they were. Then Deb said they would have my glasses ready in 1 hour. In the end I came back and saw the optometrist and I was pleased with the honesty and clarity. I'm very pleased with my experience. Though they were busy, they were costantly communicating and made me feel like their first priority. I will return again. Thanks to all the staff!

Elizabeth Horne

I recently broke my only pair of glasses and I needed a new prescription fast! GMV got me in the next day for an exam and I had a great experience there. The staff was friendly and helpful and the doctor took time to show and explain to me more about a particular condition I have. Highly recommend this office to anyone looking for quality and convenient eye care!

Sean

I went in intending to pay for my glasses repair and was shocked that they said they did the repairs at no cost. I donated to a fund that helped people who need glasses instead. Everyone was very friendly and seemed overall in a good mood. Next time I need glasses instead shopping at lenscrafters because of their good service!

Doni Williams

I have visited more than once and also spoken with multiple staff members on the phone. Each time my experience as a customer was well above my expectations. Friendly, supportive and always helpful. I wish more establishments understood the customer service this store offers!

Robin Muskal

Short staffed, but the wait is well worth it!! Great staff and large selection of glasses.

Angela James

The associates are always pleasant and helpful. The way they digitally fit you to your glasses is awesome. I have nothing but good things to say about LensCrafters in South Burlington!

Ian Chisholm

It appeared that many of the glasses looked almost identical, probably due to competing brands just rolling out what is popular. It would have been nice to see a little more variation here. The staff is tremendous, with a great sense of urgency, and they made a great appearance as well. No one was left standing around waiting to be helped during my two visits here.

Robin Lawson

Lens Crafters in South Burlington has been instrumental in my recovery from a botched retina detachment surgery with Dr. Raut at UVM Ophthalmology. The entire team, Aline, Jamie, and Tracey and Eric's have demonstrated top notch expertise in all matters relating to the eye and its effect on the whole body and the emotions. I am so grateful to have found such a compassionate and professional group of eye care providers to complement the excellent ophthalmology trauma recovery care I am receiving under Dr. Jordan at Dartmouth. Thank You! Thank you! Thank you!

Yu Ting He

One of the best customer services I’ve ever encountered. I had some problems with insurance and they put in at least 2-3h altogether to help me get this sorted. Thanks, Aline & Tracy!

TheSkiNation

Celia was amazing! The model of customer service. I just stopped in to see if she could fix my glasses (screw fell out) and she went above and beyond the call of duty for service they don't even charge for. All during a busy day when it would have been so easy to shuffle me out the door. THANKS SO MUCH!

Zorro de la Vega

Very pleased with my recent visit to LensCrafters. Customer service is through the roof. Strongly recommend you visit So. Burlington Lenscrafters in the University Mall.

Ashley Whitehouse

The doctor and receptionist at LensCrafters were professional, kind, courteous and happy to answer any and all questions. They even took my insurance. The doctor was great. Can't remember his name. Would definitely highly recommend, they are my favorite eye care provider.😄 …

Kelly Conn

Tracy is super helpful everytime i am in! She was able to adjust my glasses and sunglasses perfectly to my face!

陈奕

I strongly recommend this store. They are professional and really care about your feeling. They are not that kind of salesmen only push you to pay the money. At the first time I picked one frame that I wanted, but they said that one may have some problem with my prescription. I feel so good they didn't cheated me!

Jason P

The person that helped me was friendly, knowledgeable and very helpful.

Francis Tracey

The consultation was perfect. However, there was a wait for someone to become available to see me. I'm not the kind of person who agonizes of choosing a frame, so it was a little boring.

Andy Orechovesky

They ordered me a pair of glasses that I picked out off the rack. When they came in they were not what I wanted (colors were wrong). They took the ones off the shelf so that I would get what I wanted. Great customer service.

Rene A

When we arrived to the store no one greeted us right away.But they were welcoming & helpful to others who are coming after us. I had to pick the one who help us coz we know hil already. the other 2 are not that helpful. on one came to us to help pick the frames, but they were helpful to other costumers.

Megan Sims

I received incredible customer service from Alan when I called today to obtain some information from when I was a patient in 2013 (when the location was a Pearle Vision). Alan went above and beyond by leaving the store and hunting down my written records in a storage area. Although my information was too out of date for him to help me, he called me back and explained the situation, which I really appreciate.

Pam

The 30 day Happiness Guarantee saved me. I am pleased to report that the guarantee was honored with a smile.

steve sicard

Fast, friendly and very helpful.

Mariano Diego

The staff at the store was excellent, couldn't have made the process any easier or enjoyable.

John Reefer Vermont

Great service. With all my issues and complex needs, this store did a great job and I felt they wanted to help me.

Pugterranian

Great selection of quality frames, and optician Jamie was very knowledgeable and helpful!

Eric Williams

Aline and Tracy were wonderful to work with and LensCrafters is lucky to have them!

TinKatt

Eye exam only Dr. Martell: very satisfying,thorough, prompt,friendly Desk:no smiles,cold Cost:exam+service=best than others in mall that I used.

Edward Sullivan

The doctor and staff were very friendly, helpful, and professional. I intend to continue to use their services.

j green

Friendly service from knowledgeable staff always a good experience

Stephanie Burdo

The store manager was awesome, he was very friendly and knowledgeable. Thanks again!

Carlo Atene

Had a lovely young lady help me out, and even get me the lenses I needed the same day.

Lian Brehm

Excellent service and super knowledgeable friendly staff.

Richard Adams

Very good experience at this location very helpful and I got my safety glasses I needed thanks guy Great job

Ashley Hart-Tetreault

All of the employees at this location are AMAZING, they are so incredibly nice and always willing to help above and beyond!!

Mary Kao

Thank you Tracy for making my day! You're the best!

Kate Lepore

Manager Eric was amazing! Great customer service!

Karen Healey Prisco

hoping my new glasses will be all I hope for.

Lisa Bonser

Excellent experience and customer service

Megan Turner

Your associates are always kind, professional, and efficient!

Mark Nadeau

Wearing specs that I love. Gotta be worth 5 stars... right?

Sandy Short

Knowledgeable and helpful!

Tracy Johnson

Great customer service!

Missy

Friendly and helpful service!

Adam Brooker

They fixed my sunglasses and very nice. Made my day!

Katherine Knox

A mishap caused my glasses frame to shatter. I had salvaged the lenses. I called the store. Celia looked up my info, she found the frames in stock and a quick trip in resulted with clear vision as my lenses were popped into new frames…just like my old ones. I imagined an entire day in the store, but within 30 minutes, I’m walking out with my glasses. Thank you, Celia! You were a delight to work with.

Katie Chartier

Gabrielle

Joanna Cole

albert borne

Jack Higgins

Goia Di Maggio

Philip Haddad

Jennifer Leclair

Tendo Steven

blue midget

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