Reviews of General Optical Co.. (Optician) in Boston (Massachusetts).

General Optical Co.

139 Reviews

90 Comments

Optician

2038 Massachusetts Ave, Cambridge, MA 02140, United States

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Description Map Opening Hours Reviews Contact

Description

Information of General Optical Co., Optician in Boston (Massachusetts)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of General Optical Co.

Sunday

Closed

Monday

9 am–4 pm

Tuesday

9 am–5 pm

Wednesday

9 am–5 pm

Thursday

9 am–5 pm

Friday

9 am–5 pm

Saturday

Closed

Popular times

Sunday

9
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15

Monday

9
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13
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16

Tuesday

9
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13
14
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Wednesday

9
10
11
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13
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Thursday

9
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Reviews of General Optical Co.

Bob Jamison

I have been coming to General Optical for 15+ years. My eye exams by Dr. Klausen are thorough and informative and my glasses prescription is always perfect. The staff, especially Diane, are experts at helping me choose a frame for my glasses, as well as sunglasses. There are many choices and Diane always helps me narrow them from "maybe, nice, to The One". Can't say enough about the friendly, helpful, and professional customer service. Go here for your optical needs! You will not be disappointed.

Scott Williams

I’ve been to A LOT of eye doctors over the years and Dr. Klaahsen Is by far my favorite. She’s honest and straightforward all while listening and really caring about your concerns. The office is nice and the staff are always super friendly and helpful. Happy to have found them.

Jennifer Lounsbury

I always have a good experience here from start to finish. They get you in and out quickly with exactly what you need, and everyone is very friendly. Even though we’ve moved many times since I selected this location, I continue to come back because I can’t imagine going anywhere else.

Justin Gallo

Have been going to General Optical for years. Great doctor that explains everything she’s looking for and the people who work in the shop have always been quick to help me when needing to have repairs and adjustments made.

Vineet Yalaka

It's hard to get an appointment with Dr. Klaahsen as all her patients like her. And new patients definitely will need to wait in line. Her staff always follow up with you after and they make you feel like family. There is a family owned store opening to her office. The store has new collection of glasses everytime I go. I always get my contact lenses from them and they are the best at suggestions on anything eye care and they even give you samples so you can try which ones suit you best and place your order.

JG DeBiasio

Two employees very helpful in getting my prescription glasses repaired after I badly damaged the frames. Free parking in rear of building for customers. Lovely shop.

Jonathan Aibel

A family-owned shop, they are very caring and careful. I bought glasses from them for years, and they are always the highest quality,. And Dr. Klaahsen is excellent as well, and saw a minor problem with my wife's eyes that saved her life.

bkt

This was the first time that I've visited their office and I had a great experience overall. They are so helpful on anything and very clear during the process, payment, timing, etc. They clearly stay on their customers' side for them to have the best experience. The best ever optometry service in the Cambridge!

Stephanie Jack

The first time I visited General Optical, I had a pair of glasses that needed repair. I had not purchased them at General Optical. But they fixed them on the spot, at no charge, and with a smile. So, when I needed glasses, I went back. They have a fantastic selection of frames. Everyone there is very professional and kind. My eye care is thorough. I get my eye care from Dr. Klahsen, and both my husband and I purchase our glasses there.

Michele Kennedy

I've been going to General Optical for years. The service is top notch, the selection of frames is great and the knowledgeable staff are always helpful and patient. More importantly, my glasses always fit well and I never have any problems with new lenses.

Chris Reilly

Friendly and prompt service. I went for an eye exam, and the doctor was professional, efficient, and polite. I plan to go back for my annual exam next year. I didn’t purchase glasses or contacts, so I cannot speak to that experience.

austonianb

Dr. Klaahsen is thorough, attentive, and explains everything very well. I’m very glad to have found an optometrist who wants to build relationships with patients. The staff was professional, direct, and efficient. I highly recommend General Optical!

Deb Kadaner

AS always, Dr Klaahsen gives a VERY thorough and professional eye exam. She listens attentively and provides the best eye exam I have ever had.

Denis Lemieux

They do a great job at General Optical. Dr.Klaussen was extremely thorough and very informative. I feel like the health of my eyes are in great hands. Thumbs up👍🏻 If I had to mention one criticism it would be a general one. I wish the industry made it easier for Optometrists and Opticians to provide their patients with easier access to ordering frames that we want. This is not a knock on Dr. Klaussen and her staff. They are phenomenal. My sense is that their hands can be tied(limited) sometimes when trying to order a preferred set of frames for a customer. Tim Cronin

Liz McGee

I had a great experience at General Optics! The staff was very friendly and attentive. The entire process was very quick and I did not have to wait at all for my appointment. Dr. Klaahsen was very knowledgeable and personable making the whole experience great!

Evan Moulson

The staff is amazing. AMAZING. They are professional, kind, and have common sense safety measures for Covid-19 down to a tee. The staff knew more about the insurance that I had than I did and explained all of my options, then helped me pick out a pair of glasses that I love and were ready within 24 hours (!!). Dr Klaahsen is awesome and friendly.

Cheryl Jarvi

Dr. Klaahsen takes the time to answer all questions and works diligently with me to get the best vision possible. Dianne O always listens carefully to my preferences and picks out frames that fit my criteria and compliment my face and lifestyle. She could be a personal stylist! After coming here for at least 15 years, I highly recommend all services at General Optical!

Peter Feinmann

My family has been going to General Optical for years. They are a wonderful group of professionals who make sure I am getting the right tests for my eye sight and the right glasses to wear. No one better than General Optical in Cambridge.

Eugene Sun

Very impressed with every staff member here, especially Dr. Klaahsen. She was very thorough with my eye examination and provided me with new answers to some of my questions/concerns. Based on my interactions with her, I can say she is diligent, very knowledgeable, and most importantly, trustworthy. The front office staff was also very patient with me when I was dealing with insurance confusion/issues. I felt welcomed there during my visit and even though my appointment was near closing tie, I never felt pressured to leave. They also sell contact lenses at a competitive price unlike most practices I have been to in the past and for that I was more than happy to buy my year-long supply through them. They also were able to cut my new lenses and fit them into my old frames within a day - something that usually takes a week or more. Bottom Line - I highly recommend this place to anyone looking in the Greater Boston area!

Susan McGlennon

The moment you walk into General Optical you are welcomed by 2 lovely women who make you feel at ease. I sat down and watched as they multitasked. They have a solid routine that is keeping everyone safe (Covid). They worked individually with clients and truly gave honest advice about selections. These ladies are experts. I was brought into the back to have my eye exams done. Again, the routine is well set. My exam was low key/no stress. The expert giving the exam was thorough, knowledgeable, and pleasant. Seamless! During my exam, my old glasses were tweaked and tightened by the only guy in the office! He quietly works, watching everything through his window while getting his “Honey Do” list done! Must be a saint! After, I saw the doctor. Dr. Klaahsen is the best! She is so friendly, putting me at ease AND she’s very efficient. SHE KNOWS HER STUFF! Dr. Klaahsen used the information from the exam and my feedback to send me on my way with new contacts that were perfect. I left the contacts in all day. No struggle. Great experience!!!

D P

Seamless and quick, friendly and experienced doctors and staff.

Anntoneth Johnson

I've been going to this practice since 2014 and she is the best. Staff are nice as well! I moved to a different town but still coming back to see her every year even the drive is a little further. Thank you and God bless!

Doug Hogue

I love the small cozy atmosphere. It gives the experience a personal touch. Diane, my salesperson was fantastic! She was able to get me every penny out of my insurance coverage. I cannot say enough about Diane. She is great! The prices are a little high but you pay for what you get. All in all a fantastic experience and I will go back when my prescription changes.

Kelly Manser

I just went for a new patient visit! The entire staff is friendly and accommodating here! Dr. Klaahsen is very kind and performs quick, yet thorough eye exams. A few years ago, I went to another local optician and couldn't order contacts until the end of the 3rd visit; I was in and out of General Optical in 45 minutes. Visit was expensive, but they set me up with some courtesy discounts and rebates to take the edge off. I can't recommend this place enough!

Erik Budlong

I called at 10:30am on a Thursday to ask if they repair sunglasses. They booked me an appointment an hour later. Upon arrival, they immediately took my sunglasses to the back and appeared 5 minutes later with them in great shape. They answered my questions knowledgeably as well. Highly recommend!

Renee Schapiro

I’ve had nothing but great experiences with Dr Klaahsen and her team! Whether it’s having my routine vision and contacts exam or shopping for a new pair of glasses, the team provide high support and care for their patients.

Hoyce McGurgle

Dr. Klaahsen is amazing. She spotted the sign if a rare opthoneurological issue in my wife during a routine exam allowing for early treatment a few years ago and mire recently saw me immediately to diagnose a painful and distressing issue with my eye. I could not be more pleased.

Susan Ayers

From Dr Klaahsen to each and every staff member this place thoroughly professional. Also their selection of glasses is cutting edge with expert staff to help you select.

Dan Thibodeau

Great local establishment with a wonderful crew that works there! Super friendly and helpful. They also have some great safety practices in place during these COVID times! I always recommend friends and coworkers looking for an eye doctor to check into this location.

Jonathan Fairbanks

I can not begin to tell you how wonderful they are. Quick to serve, always friendly, and timely with orders. I've met with several doctors, but Dr. Klaahsen came in big when I came in during renovations. I planned to work all weekend and the hours were conflicting, so I wouldn't see my new Persol's for 3 more days 😥 Called up and she was quick to answer and allowed me to grab my order despite all the other crazy stuff going on in the store. Thank you for the great experience 🤓👍💯

Marjoleine Kars

I stepped on my glasses and flattened them. I took them to General Optical Co. and they fixed them, for free, though I was not an existing customer, in no time. Super nice and competent.

Patricia Harris

I loved my visit here! The office is welcoming as is the staff. I prefer a small shop to something that feels like a big box place. I switched from a different doctor because I felt like he rushed through my eye exam...resulting in a wrong contact prescription. I can't say enough about Dr. K though! She was informative, thorough, stern when she needed to be (I'll take my contacts out more often, I promise!) to get her message across - all in my best interest. Top to bottom this is a wonderful place. I felt very taken care of in a very organized and efficient manner. So happy to have found them

Adriane Musgrave

Dr. Klaahsen and her entire team are excellent. They go above and beyond to make sure you have what you need. I wear contact lenses and have been going to her for many years.

Natasha Gayl

I met with Crystal for an eye appointment and she was so caring and helpful. I hadn’t gottten my eyes checked in years and was a little scared to go to a doctor but she calmed my nerves. Also they have a great selection of glasses to choose from!

Peter Kim

I have been going here for years. I love this staff - they are knowledgeable and helpful. Could I get cheaper glasses? Yes, a little cheaper, but everything our family has gotten from General Optical has been fabulous. Go here. You won't regret it.

Nathan Giordano

Fantastic neighborhood eye doctor! These folks are great to their customers, and highly professional. Would definitely recommend a visit for eye appts, glasses, or contacts.

Meredith Friedman

Complete confidence in Dr. Klaahsen. See sees me quickly when something goes wrong and keeps working with me to get it right. Of course Diane and Karleen are lovely. And impressive job of setting up a safe office space..

V L Steinberg

Professional, personable, kind, fun. This has been our to-go optical doc and staff for many years. They’re always ready to help with a walk-in or eye glasses emergency! Easy access from the Red Line in Porter Square. We will miss y’all when we move to NC!

Loki LaChapelle

I highly recommend this service. The lobby and exam rooms are spotless and have modern feel. They have a friendly staff who makes you feel welcome as soon as you walk in. Dr. Klaahsen is amazing. Knowledgeable and extremely professional.

Anna Landucci

The staff is very knowledgeable able to help me during my appointment. Gave very good advice and helped me when I made a mistake the staff was able to quickly fix it and refund my money.

Penny Outlaw

I’ve been going to General Optical for 20 years. They have an excellent selection of frames and their customer service is exceptional.

Eileen Babbitt

Excellent care, very responsive and professional. I go mainly for contact lens services, but have also called with little emergencies and they have always been able to work me into the schedule. I highly recommend them!

Elizabeth C. Tyler

Diane and Dr. Klasshen are great, helpful and very capable. I feel as though I'm in good hands with them and would recommend them to other people.

ML Dymski

General Optical is the best. My son, my husband and I have been coming here for years to get our glasses. The owners Ron and Leslie are warm and knowledgeable. The staff is incredible- professional, competent, willing to offer opinions about styles with grace and wit. I've recommended General Optical to many people over the years and all have come away happy. I've also gone to Dr. Klaahsen for the last few years for my eye exams and she's been great. I can't recommend this place highly enough.

Jonathan Haar

I have a very complicated prescription and General Optical is the only place I would go to get new glasses. Expensive but you get what you pay for, in other words your exact prescription and great service. I had previously bought glasses in a big store in Harvard Square and the astigmatism was 15 degrees wrong - so am a convert. JH

Janet Malenfant

Staff are helpful and friendly. Dr. Klaussen has been helpful with both annual exams and a more complex medical eye issue.

Ouja Denn

Dr. Klaahsen is excellent. She makes clear recommendations, her clinical skills are impressive, and she does her job very well ! I went just to get prescriptions and a lens fitting, and walked out knowing a lot more about my eyes, contacts that finally feel right, and the best annual exam I have had yet.

cheryl gillespie

I found my experience with Dr. Crystal Klaahsen and her crew to be delightful. When I arrived for my appointment, they greeted me right away and I did not have to wait to be seen. Very professional and courteous service.

Peg McAdam

All of the staff at General Optical are kind, skilled and knowledgeable.I ve been very happy with their exams, explanations and recommendations..

Catie Lawson

Office staff is friendly and efficient ; appointments are on time - & Dr Klaahsen is pleasant and thorough - with a dash of humor !

Steve Roy

The doctor and staff are friendly, efficient and a pleasure to work with. The fit on my new glasses is the best I have had to date.

D S SUSHI

Best optometrist in greater Boston!

Claudia Goldin

Gorgeous frames. Professional advice. Nice people. A fabulous optometrist, highly regarded in her field. Convenient as well. Could not ask for anything more for eyes and vision.

Louise Schablein

Just really nice! Unassuming but thorough, clean and careful. SO helpful and patient in chosing frames-- a difficult part of an exam!

Tess Ewing

I've been going to them for years. They are great. They have adapted to the pandemic with good safety protocols. I highly recommend them

Krzysztof Krawiec

My daughter broke her glasses so I stopped by there. A very nice lady fixed it for me in no time, at a very reasonable price. I'd highly recommend the place.

Lance Milbouer

Staff is very courteous, and made me feel special and that they wanted my business. They charged me zero for replacing a temple tip. I am buying my next pair of glasses here.

David Lieberman

Reliably friendly and professional. Dr. Klaahsen is the best!

John Voigt

You may be able to find cheaper places, but with something as important as eyesight and eye health you need and deserve the best. Doctor and staff here are the best.