Reviews of LensCrafters. (Optician) in Billings (Montana).

LensCrafters

237 Reviews

135 Comments

Optician

Optometrist

111 S 24th St W, Billings, MT 59102, United States

Description

Information of LensCrafters, Optician in Billings (Montana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of LensCrafters

Popular times

Sunday

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Reviews of LensCrafters

Madison DeYoung

My experience at LensCrafters in Billings, MT was so great! The service was quick and accommodating toward what I needed. I was panicking to get my glasses adjusted coming from out of town and the service at LensCrafter worked with me and was so welcoming! It was even better because they are the ONLY eye care place open on Sundays! Awesome! The store manager was so sweet and personal when I came in to get my service.

Cassie Francisco

I came in upset after having a poor experience at a different optometry and Jenny and Sage and Brian helped me so much. They checked my prescription to make sure it wasn't messed up by the other place. They adjusted my glasses that the other place had failed to do well. Then they fixed my back up glasses with shrink wrap for free. They were very kind and empathetic. I came in upset and then I left feeling so much better and I didn't get charged for anything. They made my day. 100% recommend.

Pete C

This was not an exam visit, it was a glasses purchases with a prescription in hand. My insurance was really messed up when I got there and it took nearly an hour for Brian to clear that up. He was way more thorough and patient than you would expect. I was about ready to give my phone an unmanned flight across the parking lot trying to fix the issue. He cleared it up and put together a pair of fine glasses that fit my budget. Also, I had my toddler grandson with me and they provided coloring books and crayons, along with lolly pops to keep him entertained and happy. Little chance I'd see that kind of treatment elsewhere I'm thinking. This is a great store!

Joaquin French

I have bought two pairs of glasses from here and I can tell you that the staff are very friendly and very knowledgeable. If you're not sure what frame to pick out or have a few in mind and don't know which one to go with, they'll nudge you in the right direction. They have a great selections of frames and if you go in at the right time, you just might catch a great sale on frames and lenses. Free adjustments are an added bonus!

Brooke Brester

I came by to get my glasses adjusted and I am so happy with how quick it was! They were super nice and helpful and I will definitely come back if I need more adjustments or even to purchase new glasses in the future!

Rebecca Shaw

Love the service here. 3 peeps hard on glasses, protection plans are easy and inexpensive. We had 3 frames break and 2 sets of lenses (between the 4 of us)

Allison Fenex

I am so happy with my new frames! I was looking on line for new frames. Erik at LensCrafters helped me pick my frames out and explained that online frames wouldn't be my best option for a new progressive lens prescription! He was RIGHT!!! Erik was honest and helpful and told me exactly what I needed to know to make the right decision! Online would have been a nightmare and a waste of money! I have been going to LensCrafters for a very long time. I will keep going to LensCrafters for life! Thank you to Erik and all the staff at WH Vision!!

Perry Mcneese

On 1/2/23 I had an eye exam with Dr Fitzgearld. He was excellent! Erik was the LensCrafter employee that helped me order my glass. he was very knowledgeable about the options available and did a great job of getting me the right glasses. I highly recommend both Dr Fitzgearld and LensCrafters

Kaylee Curtiss

The entire team at Lenscrafters at Rimrock mini mall are always very professional, knowledgeable,and friendly. They work tirelessly and patiently to help us through the entire process of selecting our eyewear. Showed genuine care that we were properly fitted and happy with our selection. They take the time to thoroughly answer all our questions and concerns. As always, a great experience.

helica garcia

their staff, and dr. hayes next door, are all incredible! minor issue with my glasses but all was fixed extremely timely- even with me living over 3 hours away!! i wish i could remember the guys name in lenscrafters who i have been working with. he was very kind, patient, understanding and actually listened to my concern. thank you SO much to him!! honestly, i cried when i put my new glasses on this morning cuz they were just perfect. thank you !!

Family Tree Child Care Billings

Didn’t purchase anything. Just needed adjustment and lens put in. No charge! And the 2 women working were very nice, funny and helpful. Nov 18,2022 2pm Definitely will go there for next exam n glasses.

Meglena Wahrlich

They did a great job fixing an old pair of Ray Ban sunglasses which were pretty crooked and did not sit right on my face. They also have great collection of sunglasses. I would definitely use their services again.

Valee Colburn

Brian was so helpful in assisting me with adjusting my new glasses even though I purchased them online through another company. And he didn't charge me for the service.

Jaycie Washut

I went to LensCrafters to get a few repairs on my sunglasses and I am overly thankful for the service I received. Brian went above and beyond to help me. Thank you so much LensCrafters!!

Brenda Menahan

The staff at Lens Crafters in Billings Montana are an awesome group to work with. Always willing to clean your glasses and adjust them to fit properly. Very responsive and accommodating.. They go out of their way to help make the visit positive. Would recommend this store to everyone...

Alex Estell

I've been coming here the last couple of years for eye exams and glasses, and the experience has always been great! My work glasses tend to get dirty with the environment I'm in, and Sage is always happy to clean and adjust them for me with no charge! Excellent service on her and the others' part!

Greg Leidholt

Very knowledgeable, great experience, they really took the time to ensure everything was accurate. I highly recommend!

Octopot grow's by Mr420

The eye doctor at this lens crafters on 24th is awesome I never had a better eye doctor explain everything in detail and be very kind to the patient and did an outstanding job. And the folks at the eye center where very friendly.

Jessie McGuire

Definitely coming back again. The staff were so nice and helpful when trying to pick out frames. The doctor there was friendly and helpful with any questions and concerns I had.

Laura Ann Donaldson

The team at Billings Lens Crafters have been so helpful to our family! They offer quick, friendly and helpful service, every time!

Darrell Pincolini

Had such a good experience with Erik he's so tall i would climb him like a mountain to reach my eye care pleasure

Lyndsy

Eric was amazing. He fixed my daughter's glasses fast and was so nice to deal with.

Andrea Lefebvre

We always appreciate the service in adjusting our glasses in between visits. Great friendly customer service!

Marya Baker

They worked awesome with my insurance and Jenny was so happy to help me find the perfect pair, I’m so excited to work with them again. Every year I’ve entrusted them with my vision needs and I’m happy to say they have gone above and beyond to help me out!! Thank you to Jenny and her staff for being so kind and we will be seeing you to bring our children in this month!!

Ken Swan

Had an excellent experience from eye exam to glasses options. Brian was a great help in selecting a great pair of glasses.

Kayley Peacock

We were driving through Billings when my son’s glasses broke, on the first day of our ten day trip. We stopped by this LensCrafters location and they were very helpful, fixing the glasses quickly and for no cost. Great service!

Joey Traywick

I have worn glasses for 40 years. I’ve been to a LOT of different doctors and retail and online stores for frames and lenses. Hands down - this group of people have been the BEST from start to finish. From the minute I walk in until the final “see ya later” - they are fast, professional and very patient. I don’t know how they hit the mark EVERY SINGLE TIME but they do! Highly recommended!!!

kailey weatherford

Brian at this location is hands down the best customer service I have ever had! He helped me pick out new glasses that were a different style than I’d ever had before and I absolutely love them. Not to mention he saved me the trouble of having to constantly spend hundreds of dollars to replace my glasses that notoriously get broken by getting me set up with their protection plan. If you need help getting new glasses and want the best customer service, go see Brian!

Alex Estell

Dr. Fitzgerald and his team were extremely friendly, and he was very acknowledgable when it came to the eye exam! Jenny and Sage were very helpful and informative regarding different types of glasses, and their customer service was excellent! I got a great pair of prescription sunglasses and will be back soon for a much needed pair of sunglasses!

Anne Shauan

Best customer experience I've had in a long time. From the minute I entered to the time I left. Dr Blair Gerratt was extremely patient and explained everything thoroughly. The exam was smooth and stress free. Then I moved on to select a new pair of glasses, the Dr had already handed my prescription to a consultant, who then came to greet me in the exam area as I checked out. Erik was knowledgeable and immediately found a pair that satisfied my likes, style and fit me perfectly. He was also patient and let me try on several pairs, to finally decide to go with the first pair he had pulled for me. The entire staff was friendly, helpful and got involved with my selection process when asked. I was there a little longer due to a computer issue, but the wait was painless and fun. They are the example of true customer service.

Olivia Fisher

I would recommend this LensCrafters to anyone! The staff was extremely accommodating, helpful, and a pleasure to be around!

Rodeo Junkie

Went in today with my sister, amazing Jenny and Brian are stand up! They will go above and beyond to help their customers. I would recommend this location over any of the rest and definitely over any other eye glass store in Billings. Thank you guys!

Eve Garlock

Fast, efficient, very informative. Especially helpful in informing me for my first time progressive lenses.

Matthew Thomas

Great customer service at this location. I came in for my appointment, the doctor’s staff was quick to check me in and get me seen by the doctor. Once I was done with my appointment, Brian was able to get my prescription and help me find some glasses that suited me well. I am very appreciative of their customer service and am a big fan of the various options they have to offer for glasses.

Tim Jonas

I was treated exceptionally well by Jenny and Brian. They took a lot of time to fix an annoying request. A lot of time. Very well done.

Leslie Blaize

My eyeglass frames were out of balance as the result of an accident. LensCrafters realigned them for free and sent me on my way within minutes. I really appreciate their prompt service.

Kelsey Menahan

Brian was very helpful and thorough while adjusting my glasses.

Ron Peery

I came off the street and Eric was extremely helpful tuning up my sunglasses

Ron Curtiss

This location is always amazing! They make sure I look awesome and prescriptions and measurements are always right in point! Opticians and managers are always making sure I get the best deal! Much better then any other optical shop in town! Associates are always honest!

Jennifer Epperson

I had a screw fall out of my Oakly sun glasses and stopped in to see if they could be fixed. Eric had me out the door in less than 5 min with fixed, clean glasses at no cost. I'll definitely be back with amazing service like that. Thanks Eric!

Kaleigh Roy

Always great staff very helpful! Brian was great helped me adjust glasses perfectly! Best place in town with trendiest glasses!

kelly frank

Love the workers! They are so helpful picking out what looks good! Love the protection plan, worth every penny!

riley fitz

Sage was amazingly helpful! They had a great selection of frames and lens options. Would recommend.

Darcel DeMasters

Best experience I’ve ever had picking out glasses frames! Highly recommend, especially if you’re like me and struggle figuring out what looks good on you and what doesn’t. I picked two completely different styles than ever before and I love them and have had everyone that knows me say something about how good they look too. I no longer will hate days that I have to wear glasses!

Tera Wombolt

Great customer service and super friendly attitude and helpful to get the cutest frames !!

SR C

Stopped in to get my glasses tightened up. Prompt and friendly service!!

TJ

Stopped in with some broken glasses and three awesome ladies were super helpful, Will be going here for my next eye exam

Arielle Perry

So friendly and fast. Great first experience for my little one!

BONE7ESS Pizza

Really good place, they fixed up my glasses and my brothers for free. Definitely gonna come back for an eye exam and maybe even some new glasses. Thank you LensCrafter crew!!

David Koch

The staff at LensCrafters have always treated me great however lately it’s been even better! After I accidentally stepped on my glasses I brought them in they were able to repair them saving me tons of money and they did it all while I was in town I will definitely be a lifetime customer of LensCrafters!

Christa Peacock

staff was friendly and able to help me find frames

Hunter Dietrich

Jenny and the team are amazing! Wouldn’t go anywhere else!

Susan Riplett

The selection of frames was good and all the staff was friendly and helpful. I don't have my glasses yet so I hope I continue to have a good experience when I get the finished glasses. They accept EyeMed insurance which was important to me.

Lyn Revesz

Sage was such a peach when it came to helping me find the perfect frames for me. I've always been self conscious with glasses, but she managed to find the perfect fit! When you go in, talk to Sage, she's the blonde with the big smile and friendly attitude!

Mallory Hughes

The gentleman who assisted us was extremely knowledgeable and helpful in selecting the appropriate fit and style. He spent a good half hour answering any questions we had. Although we decided to go look at styles elsewhere, his customer service was above and beyond the other places we went to (Eye Mart and Shopko optical.) I also really liked that Lens Crafters frames have the sizes right on the lens, so you know without having to ask. He didn’t put any pressure on us to buy, and was very friendly and warm. I will absolutely be returning if I need any frames in the future!

Kaylee Gann

I can't remember the names of who helped me but the staff was super great and really helpful!

Deanna Mahan

We received EXCELLENT service!! We are very impressed! Placed an order of 2 pair of glasses; one clear and one sunglasses. The frames were fitted individually and the salesman applied as many discounts as he could find, reducing the purchase price by over $300.00 Both glasses were ready for pickup within 20 minutes. We will be returning for the next pair. Thanks for making transaction quick and simple.

Ryan B

I'm a former customer of LensCrafters (specifically, this location) and would always go there to get my new glasses and contacts and always had a great experience. I happened to move away several years ago but still come back to Billings to visit family. Today, while back, one of my contacts I was wearing got ruined and I didn't bring an extra pair back to Billings with me. I went over to the store to see if they could help me and they gave me a spare contact to match my same type/prescription, completely free of charge. Thankfully, some things don't change--in this case, the outstanding customer service at LensCrafters (even for former customers).

Cyndi

I had a wonderful experience at the Billings Lenscrafters.

Bruce Banner

Staff was friendly and knowledgeable, Dr. Fitzgerald is an absolute stud with an amazing beard.

Jenny Wilson

Brian is so patient and awesome highly recommend

Chris Jones

I had my glaases break on a work trip. I called several locations on my route and this place stood out on the phone for their positive attitude and customer service. When I went into the store they went even further above my expectations. Very helpful, very knowledgeable, and helped me get exactly what I needed faster than anyone else said was possible.

michelle flick

I love Lens Crafters! The customer service is amazing! Quality of glasses is best. I have been a Lens Crafters customer for over 15 years!

Amanda Boothby

Stopped in to get my glasses adjusted and i was in and out in 5 minutes. The employee who helped me was friendly and efficient and there was no charge for the adjustment. I will definitely return if I need adjustments/repair in the future!

Jane Gilstrap

For both my husband and myself, Second time purchasing from Lens Crafters and second time outstanding service. Kaylee was awesome, taking the time to check our current eyewear and answering all our questions before placing our order for new. Holly was just as awesome fitting the new and making sure they were a good fit and adjusted appropriately. Both very professional and highly recommended.

Kendra Weatherford

Brian is so helpful every time I come in! He makes getting new glasses painless!

Heather

The entire team at Lenscrafters at Rimrock mini mall are always very professional, knowledgeable,and friendly. They work tirelessly and patiently to help us through the entire process of selecting our eyewear. Showed genuine care that we were properly fitted and happy with our selection. They take the time to thoroughly answer all our questions and concerns. As always, a great experience.

Zach Schmidt

Very friendly and helpful staff! My new glasses were here within a few days of ordering them!

Alisara Bulltail

Great customer service. Broke my glasses a few days before and the Dr. gave me a trial pair of contacts to help me since I am dependent on my Eyewear. Very caring atmosphere!!

Ethan Weiland

Fixed my prescription sunglasses after I sat on them in literally 5 seconds. Miracle.

Richard Moore

I have purchased my eye glasses from Lens Crafters in Billings for years and have been completely satisfied with their products and service. The staff has always been helpful and glad to assist me when my glasses need adjustments or repairs. Thank you Lens Crafters. You have a customer for life!

Jessica Obee

I received extraordinary care in both my eye exam and assistance picking out a new pair of glasses. I'm very picky and indecisive, so they were so patient through the whole process. I even got to take home 4 pairs of frames on loan to try them with other outfits. Whole experience was very enjoyable.

S.

LensCrafters is amazing! My entire family buys their glasses here.

Oscar Jaimes

Amazing service! Was pretty fast and helpful 😊 …

Taylor Guenthner

Faster shipping than expected for brand name glasses. Their customer service was amazing!

Bree Heid

Safe and Brooke were awesome to work with!! Very happy with my glasses and the service

Shannon Groff

Walked in and they helped me with my broken glasses immediately. In and out five minutes tops.

Lori Scott

Brian was very knowledgeable and helped replace my broken glass sunglass lenses with ease! Very professional and courteous!

Josh Pabst

Eric is extremely helpful and understanding with differences in head shape and size regarding how frames fit.

Chuck Lippert

Thanks for the quality customer service Eric Mcomber, Billings store!

Anna Tetschner

Stay is very friendly and they take excellent care of you.

Michael Jewell

Super quick adjustment in and out in 5 mins

Emily Wright

Okay.. Let me start by saying I love my glasses. I did not love, however, that instead of giving me choices on lenses the sales rep just set me up with the most expensive lenses possible with every feature added. I hardly ever wear glasses, just at night to read and rest my eyes. The lens price, once I said wow that's expensive, was taken down from 220 dollars to 45 dollars. Its not good customer service to not ask me a single question about what I actually need and want. No I don't need blue light filter. No I don't need to high tech stuff. Make sure you ask questions if you choose this store.

Randy Larsen

I received prompt customer service and found safety glasses that work for me. Frame and lenses are a good value for the price.

John Sithad

Applied a coupon even though it required a full pair purchase, extremely nice staff and they had my new lenses in stock!!!! Don’t listen to the negative reviews

Marcos Gerbasi

Jenny was very nice and helpful. Would definitely recommend this place to anyone!

Kendra Vasquez

Very professional and friendly. I’m feel so great about coming here when in desperate need of new eyeglasses.

Mike Gorton

Got glasses about a month ago from them, very friendly service and good quality work!

Nes

Awesome customer service right away! And everything thoroughly explained especially the protection plan.

Dan Austin

Dr Blair Geratt is good guy. Had contact issues, walked in, brought me right in, identified and fix my issue (user error). Did not charge me.

Cassandra F

Kailey was super helpful. My pesky lense popped out and she was super awesome! Thanks guys

Lori Petrie

So helpful! Will always be loyal customer

Javier miramontes

Great customer service Eric 100 stars , I was in & out. With no problem

Cody Cecil

The experience of walking in and everyone being very professional and doing there jobs with flying colors helping me through every step to perfection!

Vena

I really liked my Dr. And they helped me with finding the pair of glasses for me. Very friendly and I will return again.

Michelle Imburgia

Super friendly staff!! Always helping with picking out the “right” glasses! My third year returning, will continue!

Kody Mills

Jenny got me right in to get my adjustment! Very nice and professional!

Brad Aipperspach

A nice gentleman helped me pick out a pair of glasses and everyone was extremely helpful and friendly.

Kendra Weatherford

Brian always does a great job! He is always so happy to help!

Kim Siefring

The doctor is genuinely concerned for your eye health. Very good experience. I will recommend this location to everyone I know.

curt hiebert

Very wonderful peple.

Cheryl Wirth

The staff was very helpful and extremely friendly. I'll be going back with or without insurance. There the cheapest way to go.

Byron Dean

Dr Garrett is very thorough and attendants are great people.

Eric

Great customer service. Very nice staff . Clean store.

Kiana R

Everyone was very nice and helpful!

Terry Dauzart

Excellent customer service

Tabitha Olson

The entire staff were very friendly during this time. Very patient and helpful in explaining everything.

Gregg Lea Robinson

Lenscrafters of Billings, Mt always offers friendly and excellent service.

All Around Aurora

Super friendly and helpful. Every member of the staff was so pleasant to work with and awesome with kids

nile cope

The staff was amazing!! Friendly, helpful and efficient!

Isaac Webb

Erik was fabulous and very knowledgeable!

Becky Leon

Everyone here is so nice and helpful. If I could give more stars I would!

Rhianna Curtiss

Great customer service. They are always friendly and quick to respond to needs.

Aubrey Christiana

Erik was super helpful, friendly, and efficient!

Van Wells

Everyone was so friendly and knowledgeable. Actually enjoyed the experience

Haley Morales

Had a great & easy experience!

Sidney Bach

All of the doctors and staff are so friendly and helpful!

shayne dollarhide

VERY HELPFUL AND GREAT DIRECTION TO A NEW FRAME.

Tana Patterson, Pottery Booth 93 POTTERY

Wonderful Experience! Would recommend 100%

Ed Vaisvilas

Great service

Daisey McKay

Great people 😁 very friendly …

Adelene Valdez

Great people awesome glasses!!!!

Jana Niemeyer

Dr and staff are amazing!

Cody Baker

Very helpful staff!

Valerie Kerr

Very helpful and friendly staff!!

Chance Walton

Amazing store!

Erik McOmber

great place

Judy Braswell

Friendly and wonderful service.

4haloxbox

Easy and quick

Annie Ussin-Hunter

Helped me realign a pair of sunglasses that I thought were unfixable-much appreciated!

robinthomas1965

It was a good experience and I felt like I got a good deal and am happy with my purchase

Matt E

Great experience and friendly staff from both lensecrafters staff and the optical office!

Tesla

They have all the newest, top brands at the lowest prices anywhere in town. Their representatives know glasses and seem actually invested in helping you find the right pair instead of the most expensive.

Ron Reddig

Worked with Bryan and he helped me with all of my needs! Look him up for you sunglass needs.

Amiee Bryson

Jenny is amazing and so helpful truly above and beyond THANK YOU LENS CRAFTERS TEAM ❣️❣️

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