Reviews of Visionworks Cottonwood Mall. (Optician) in Albuquerque (New Mexico).
Visionworks Cottonwood Mall
10000 Coors Bypass NW E201, Albuquerque, NM 87114, United States
Description
Information of Visionworks Cottonwood Mall, Optician in Albuquerque (New Mexico)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Visionworks Cottonwood Mall
Sunday
11 am–4 pm
Monday
10 am–6:30 pm
Tuesday
10 am–6:30 pm
Wednesday
10 am–6:30 pm
Thursday
10 am–6:30 pm
Friday
10 am–6:30 pm
Saturday
10 am–6:30 pm
Popular times
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Reviews of Visionworks Cottonwood Mall
Went in today with a renewed prescription. Ellie greeted us, and helped us through the entire process. She was very knowledgeable, and provided great opinions on which frames would look best for my daughter. We will definitely go back for more glasses as our family needs them because the service was top notch.
After 3 unsuccessful attempts to have my frames adjusted at a different place, Ellie & Maria were able to work together to FINALLY adjust them properly! They were both very kind & helpful even though I did not get my glasses from there.
My bridge is very small & I was going crazy constantly pushing them up. I had even considered returning them, but their help allowed me to keep my frames that I love the look of. Thank you!! 👓
I would like to recognized Ellie for being an amazing sales representative.
Ellie is extremely knowledgeable, professional and personable. Ellie did a wonderful job of reviewing benefits, addressing questions and how to wear my glasses! Ellie you did an amazing job! Happy Thanksgiving and I wish for all your dreams to come true for Christmas.
Steve who helped me pick my glasses was absolutely amazing! He was very helpful, but not overbearing. There were some glasses I really likes, but we're a little out of my price range and he went and found me a replacement set that I absolutely love! The girl who helped me with my eye exam (I unfortunately didn't get her name) was a total sweetheart and made sure I was comfortable the whole time. I was running a little late for my appointment, due to me never being to that mall, I had gotten lost, so I called to let them know and Julie was so sweet and understanding and could tell I was very stressed about it so she gave me directions on where they were. All around a very great team and I would love to do business with them again!
Steve and Steph are absolutely amazing! I highly recommend coming here for your glasses needs! Thank you guys!
Had an awesome experience at Visionworks! Felt very welcomed and had a great experience with Stephen (Goes by Steve). He went above and beyond!
Stephen Lotz is a wonderful employee! Awesome customer service, really helpful and kind. One of the nicest most genuine people I’ve met. So easy to talk to. The best experience I’ve ever got getting glasses! Thank you Stephen!
I was having some degrading eye problems that set on quickly this past weekend and needed some emergency attention. This place was the only place out of 4 eye places in town that actually cared and listened to my issue and made an emergency next day appointment for me. Not only that, but the optometrist (even though she was virtual) was able to diagnose a rare eye disease that I apparently have and was able to refer me to a specialist and explained to me the next steps and what I can expect. Visionworks and the staff there really helped and I can not send enough appreciation.
Steve is awesome. He made the shopping experience easy and stayed within our budget!
Update: Google wouldn't let me do a new review since my husband ordered glasses today and I wanted to do another one for today. Steve and Jody were awesome, as was Jenn. I highly recommend this location. They are all very customer service oriented.
This review is by far late but this place left such an impression I knew I had to review it regardless of the time that has past! The workers there specifically Steve were terrific. Steve is a great man and he was so helpful getting my glasses put together. Even when there was a mix up he worked late to fix it and get the glasses to me. I really appreciated the above and beyond service. The glasses turned out great too!=)
Steve did a wonderful job. Helped me find the right glasses, which is always hard. He wasn't pushy on selling me everything, Just gave me the information and his opinion. Plus he has a great smile and used it often. Great experience.
I bought 2 new regular glasses frames and 1 sunglasses frame here. The experience was great. They had a large selection. I went during covid and they were exceptionally clean and were taking all the necessary health precautions. The manager, Jennifer, helped me both times I went in and she was so friendly. She stayed with me past their closing time ON A FRIDAY NIGHT to help me!! I offered to leave and come back but she insisted on getting me set up. She even played the ever-annoying game of 'These ones? Or thessssse ones?' with me lol. Which is to say she helped me pick a good look. I really love my new glasses and they came in 4 business days.
Visionworks Is awesome excellent customer service! Maria helped me with my eyeglass selection and was totally awesome! GREAT JOB TO YOU ENTIRE TEAM! I would like to add to my comments my glassed broke on 5/31/19 i didn't get insurance it was just the screw but it split, Steve helped me out got them fixed he is an awesome guy! It is because of people like him i love to go to Visionworks, Awesome team keep up the good work!!!!
Deb at Visionworks in Cottonwood Mall is just amazing. Her level of customer service is superb. She was not only knowledgeable, but she was extremely kind and patient. She made it feel comfortable. I would highly recommend this location and not only because they have a great selection/product, but primarily because of Deb - she truly represents the company in such a positive light. Thanks Deb!
I would highly recommend visionworks! I went to them for the first time about 2 weeks ago, and got an eye exam and new glasses. Couldn't be happier! Dr. Carol is so nice, and she explains everything in great detail. Best eye exam experience I've had.
Picking out frames is just as nice. Everyone is very kind and helpful, and the selection is excellent; lots of styles and even sizes to fit any size face. I'm very happy with my experience and my new glasses! :)
I ordered contacts on 03/16. Deb helped me, and she was great! She went above and beyond to make sure I got the right contacts at the right time. Also she explained the payment options so I could save money. She was very kind and courteous even though the store was busy.
BEST EXPERIENCE EVER!! Me and my mother have been trying to find glasses for a while now we have gone to about five different eyeglass stores and this store definitely stood out! As soon as we walked in we were welcomed with the friendly staff!
STEVE WAS ABSOLUTELY AMAZING! He made us feel so comfortable , we weren't pressured, forced, or rushed with our decision to pick glasses and lenses out. We were able to joke around with him and it was honestly like just talking to a friend about what we needed and wanted in our eye glass wear. He worked with our budget, and our personal needs to help us choose the perfect lens for us and he even answered all the tons of questions we had!
I have horrible vision so automatically I figured even with my insurance I was going to spend more than $400-$600 on my glasses. However Steve explained my benefits to me and I only ended up spending about $190! I got amazing frames and the best and newest lenses!
Stephen the lab technician was very professional and friendly with both me and my spouse. He had a great deal of patience with explaining the deals to us on lenses and frames and worked on a good fair pricing for our needs. I would refer anyone to him. Keep up the good work!
I visited visionworks for the 1st time today 09-13-18, cottonwood Mall location. I was treated with respect and courtesy, everyone in the office was patient with me and very nice, I didn't feel rushed at all. . Deb was super amazing and took time to help me choose the perfect frame that will fit with my prescription. Thank you Deb for your patience and your ongoing smile, I didn't feel rushed at all. I will continue doing business with visionworks because my first visit was excellent and beyond!
Thanks to Jody, I was able to get my beloved partner glasses that he desperately so needed for a GREAT DEAL. She gave us wonderful customer service and I couldn't be happier. I wish nothing but the best for this woman and I hope her great customer service skills get noticed at her work. ❤
I’m so glad I found this place! They have a great selection of frames in all price points. Idali helped us w the different options for coatings she was friendly and never pushy. I’m definitely coming back.
This was my first time visiting Visionworks. Everyone from the doctor and his staff to the people in the optical were great. Very friendly and helpful. And to top it off they were having a great sale. I was able to get three pairs of glasses and an exam for just over $300. I will be back for sure next time.
I haven't purchased glasses from this store yet (new to the area). I had a pair of glasses that needed fixing (a bit of an emergency). The lady that helped me was very nice, and had me out of the store (repaired glasses in hand) in less than 10 minutes. Will definitely revisit this store in the future! Thank you!
I can't give Deb enough praise! She was fantastic. She suggested a new style for me and I was uncomfortable at first, but I decided to trust her expert opinion. I got my new glasses today and I LOVE THEM! Deb knows her stuff. Thanks, Visionworks!
Visionworks in the Cottonwood Mall is exemplary. They were courteous and their onsite lab was an absolute lifesaver. If it wasn’t for that same day service, I would have had to wait until I returned home several days later for new glasses. Great service and good people. Would recommend to anyone.
I'm delighted with my new prescription sunglasses and my first ever computer glasses. Both make a wonderful difference in my vision, and feel and look good. Deb is a complete pro: she knows the products, how to fit glasses, and makes helpful recommendations throughout the selection process. From start to finish this was a comfortable experience.
I just had my first VisionWorks appointment today and it was the best eyeglass appointment I've had in the past 16 years of wearing glasses. I was helped by Steve who was incredibly helpful and talked me into buying really cute frames! 10/10 will definitely be back
Had the pleasure of dealing with Steve for my new sunglasses and prescription glasses. Very helpful with suggesting styles along the lines I was looking for. Glasses were ready sooner than promised, and a great experience all around. Will be visiting VisionWorks for future needs. Thank you Steve!
Professional, courteous customer service is what you will find here. Every time I have gone in the staff have been very helpful. They tell you exactly what you can expect to pay and their frame selection is great. Steve is very personable and willing to assist with anything you need.
Idali was great with her customer service and her patience while I took forever to choose a pair of glasses. The staff was great with their greeting and also their conversation with myself and my kids.
Excellent customer service and value. Stephen L. took the time to make sure that I found frames that I liked and recommended the best options for me. Would definitely recommend using them.
Steve was absolutely amazing! So helpful and so kind! Just what we need these days! Sanitation protocol was amazingly followed! Will definitely recommend my family and friends!
My eye exam was in January-ish and I am barely reviewing my experience now in June. Better late than never.
This is my second eye exam here at VW and each time was fast and efficient. There are a lot of eyeglasses to chose from for men and women. Less than a week, I received notice that my glasses were ready and the employee that assisted me helped create the perfect fit for me.
I appreciate the quick and convenient service for a busy mom.
Steve was very helpful and fast. He answered all of my questions and was thorough. While I was choosing my glasses they were very helpful and I highly recommend this place! I will definitely keep buying from this store.
I was prepared for bifocals along with an elderly pack (ointment, a cane complete with a tennis ball, and a sassy attitude), however Dr. Van Kesteren and Idali were both very reassuring that I could just keep the sassy attitude. I enjoyed their professionalism, but more importantly it was nice to be treated with warmth and stellar customer service. Dr. Van Kesteren is attentive, actively listens and truly seems to enjoy patient care. Idali took her time to explain everything to me and helped me pick out the right frames for my face. I enjoyed Idali's sincerity, and was impressed with how knowledgeable she is with all of the vision plans, and advised me on how best to maximize the benefits from my own plan. I highly recommend this place for both the service, and staff.
Jodi was so awesome helping me with my glasses and contacts! She was super sweet and knowledgeable, but also honest about which glasses looked good on me and which did not (I really really appreciated this). Will not go anywhere else for my eyewear needs.
Dr. Carol (Bottjer) is amazingly kind, knowledgeable, and communicative. I've never had such an enjoyable eye exam! Steve helped me with selecting my eyewear - we was great at helping me find the frames that were exactly what I was looking for; I'm very impressed.
Great service and bravo to a Mr. Steve; he was very kind and efficient in the workplace. Will definitely go back for my next appointment. Will also recommend this Visionworks to others.
Steve was great! Super helpful through every step of the way. Got 2 pairs in a short amount of time and got everything I needed. Excellent experience and I would definitely recommend this store.
Fast, friendly service. Steve went out of his to way to get our glasses ready before we left town. He said 30-40 minutes but I believe it they were ready in like 7 minutes! Amazing!
The service here was great! They have a lab so they can get your glasses in an hour, but it is currently only open a couple days of the week. Idali and Steve were super helpful.
I was out in Albuquerque visiting family and had new bifocal contacts,one of the contacts tore. I didn't have a replacement. The staff was very helpful they did not have the brand prescribed to me and they gave me not one but 2 sets of contacts of different brands so I could try them at no cost. Kudos for going above and beyond!!!!
Went by w/o an appt. Monique came out, took my glasses and adjusted them in no time. She was very helpful and took the time to double check them for fit. It was great service. Thanks!
Amazing customer service. I tore my last contact at work. Toric with an uncommon prescription. I was able to order more to be shipped , but they had a sample they gave me so I could get back to work immediately. Great job!
Steve, the tech has always greeted me by name when I go in. He now helps up front with sales and service. He is always friendly, and takes that extra step to get your glasses to you as quick as possible. There are other Visionworks in Albuquerque, but I always go to the west side because of his service.
Dr Vigil provides thorough exams and lot of explaining as he does his exam. We've used him for 10 years and are very happy with his service. Even followed him out to the west side. Highly recommend - note: I don't use the Visionworks optical shop.
Steve was awesome and very attentive for getting my daughter’s new glasses. He looked into her interests and rates and was awesome! I recommend him to anyone!
The staff was friendly and welcoming. They were knowledgeable about their business and products. Maria helped us in choosing our frames. She was extremely friendly and very able to assist us.
Deb was so awesome and helpful when I was having a hard time picking the right lens and frame. She was the friendliest store attendant I have ever met. I wish she was my mom.
Jennifer is a top notch manager. She helped me and ordered frames from another store because I wanted two pair. Very thorough, great deal I will recommend this store to everyone.
This place was amazing!! The best part of my appointment was picking my frames! Deb was amazing she was so patient with me and answered every single question I had!! See Deb if you ever come here!!
Stephen was both extremely gracious and knowledgeable. Excellent communication and listening skills.
First time coming to this location. I enjoyed my experience most especially because of basileo and Steve. Awesome customer service! Affordable pricing and they work with most insurances. Thank you so much.
Deb was SOOOOO helpful! She saved me money when I was about to pay big bucks for some glasses. She is great! Definitely coming back here!!!
Basileo was amazing!!! I was very concerned about sending out my frames. He kept tracked of them and updated me every step of the way! I would definitely go back to this location again!!!!
Very impressed by the work. I can see with no problems. The customer care I received from Adam was considerate n precise. I would recommend this place to anyone. 5 Star rating on the eye glasses n customer care.
Steve did great! Even gave me many suggestions on what glasses we thought looked good for my face shape. Please stop by; you won’t be disappointed.😀😀😀 …
Fantastic customer service . . . A very friendly staff providing personalized, individual attention - they always ensure that your order is 100% satisfactory
Jennifer the General manager was very excellent!!! My daughter accidently broke the main area of her bow on her glasses which I purchased 4 months ago and she fixed them in a jiffy!!!! Thank you vision works and thank you very much Jennifer!!!!!!!
Steve was very personable and helpful to us. He ensured that we walked out of here with the best deal and with what work best for,our needs. I will return to this location for future needs.
Dr Vigil and his staff were great. I (and my family) had been a patient of another doctor for the last 14 years or so, until he retired. I hate going to new doctors, but he and his staff made it painless! They also took my insurance (BCBS), and everything that was normally covered in the past, was covered here as well. I've had VSP, Delta, and now BCBS - everything the other plans covered in the past, Dr Vigil's office accepted...so no surprises. My family will be seeing him too!
Dr. Vigil is the best! I've been to various optometrists in Abq. and Dr. Vigil is the only one who has ever taken the time to explain everything he's checking from start to finish. I even took my 4 yr old to him for a second opinion and I'm glad I did. His prescription for her was way different than the first place. I will not be using any other optometrist. I will however be taking my prescription elsewhere. Glasses there are pretty pricey. Sam's Club has great prices on frames.
Steve and basileo were a great help to my mom and I and were super friendly to us. Defiantly a great experience getting glasses for the first time.
I just got out of my eye appointment & I really appreciated this guy Steve. He was very nice. Helping me out with everything I needed for my glasses and contacts. Thank you♡
Awesome place to get glasses. Deb assisted me and was amazing, so helpful in picking my frames! Will definitely go back next year! Dr. Is awesome as well!
Very easy going people I was met with smiling faces got right in before my appointment time which is a surprise other places have had me wait even though they had the time. Very thorough extremely happy with Vision Works
Steve was amazing!!! So friendly and helpful, a pleasure to work. Dr. Bottjer was thorough, friendly and also very helpful. Highly recommend them both!
Fantastic service, Jennifer was great in fixing my glasses and adjusting them after an accident where they had gotten bent. Professional, friendly, and efficient . Great job!!
I have been going to Deb for many years. She is an extremely efficient optician. If anybody knows customer service, Deb knows it very well. I will remain Deb’s customer forever.
Great customer service. Maria took care of all my needs and went above and beyond. Glad i came here! Will definitely be back and will definitely recommend!
The people at Visionworks helped my boyfriend by adjusting his glasses for free. Tina was especially helpful. We will buy all of our glasses there in the future!
Steve was awesome! He was nice and good at talking to ppl. I will definitely come back and do busy with my buddy Steve..
Basilio was AWESOME! And Steve was amazing he had my glasses done in an hour! WILL RECOMMEND A FRIEND!
Steve is very helpful and really awesome. Great customer service and makes you feel really comfortable. I would definitely come back.
Steve is awesome! He got my glasses out so fast. I had a 3 hour drive home and he got them back to me in the same day
Steve was knowledgeable and gave me excellent service, even doing a minor adjustment on my current glasses at no cost. Thanks, Steve.
Brenda
Steve was so helpful when picking out my frames and gave me princing with deals before I made my decision. Also the Eye Dr. Was kind. I'll be back for my next pair!
Maria has great customer service skills. She helped me with my sunglasses. I highly recommend her!
Deb helped me pick my eye glasses as well getting prescribed sun glasses that I’ve never had before! She was great! Thank you Deb!!!
I had a really good experiance Steve heped me out picking some really nice frames in my price range and got me out really quickly!!! There awsome!
Retail supervisor Steve was very patient, kind, and helpful. He maid the whole process go very smooth and enjoyable
Steve was very nice and took great care of my mom. Made us feel very comfortable!
Basileo provided excellent customer service! Great frame selection, I’ll definitely be back for my next pair.
Good selection of frames, patient and knowledgeable staff, and relatively fast. We talked through several options and Jen was very patient and helpful.
Recommended
Had an exam this Friday and it went great, then met with Deb, an associate at the store who was so nice and accommodating. Will return!
Debra is very helpful. Always with a smile willing to go the extra mile to make sure I am very satisfied. Will come back again.
The eye doctor and the staff were excellent. Steve helped me in the front and was very friendly as well as knowledgeable.
Very friendly great selection good prices very through I would recommend Maria was fantastic I choose my glasses by what she was wearing she was so helpful great employee
I am here with Deb she is assisting . She is most congenial and is a great asset to your business.. I commend her highly.
Steve was very helpful and kind. I will definitely be coming back. Prices and services were great!
Steve was the best ..showed us different options and saved us alot of time ..I wish you still had the one hour service like you used to. THANKS STEVE!
Deb was very helpful and her explanation of what I could put on my glasses was very helpful. I had a good experience when I went in today.
I was pleased with Steve’s Customer service very friendly he talked me into getting sunglasses 🕶
With my glasses 👓. Thank you Steve !!! 😉
Yes I recommend visionworks ⭐️⭐️⭐️⭐️⭐️ …
Went and got a eye test, super easy. Got frames the same day and the process was super simple and Steve was a great help!
Steve was awesome. He was great helping us to pick out our glasses. Ask for Steve
Super fast service! Always happy how I ( and family) have been treated here. Keep up the great work Steve and Maria
Very professional doctor was great and really nice. Idali the sale representative was very professional and very helpful with the frames. Highly recommend them.
Steve was awesome! Overall great experience! 10/10 would buy from them again!
Love this location, everyone was so helpful!! Idali really took the time to make sure I was happy with my choice and didn’t rush me at all! I totally recommend this place
Steve was a great help and very friendly. I recommend this place overall a lot of selection on glasses.
Steve was a Awesome Help He Made sure I loved what I was looking at and did everything perfect I am definitely going back !!!😁😄 …
Deb was fantastic! She was very helpful and took her time making sure I got exactly what I needed.
The staff were awesome and helpful! I would definitely purchase my glasses and sunglasses here again.
Maria help me out with all my needs. Found me the glasses that worked best for me. Highly recommend this location!!!
Had a really good experience getting my first pair of glasses. Thank you Deb from visionworks at Cottonwood mall.
Maria was super helpful with my daughters glasses, she also has a great personality. Thank you Maria
I enjoyed going to Visionworks! Steve was great! He was very enthusiastic and helpful.
COMPLETLY RECCOMEND VISION WORKS HAD ALL 4 of my kids recieved there glasses in a hour !!!
THANKS TO IDALI AND DEB for the awsome coustmer service!!!
Steve at the cottonwood mall store is awesome and stepped in to help me when another assistant acted like she did not want us to enter the store.
Went to get new glasses and Deb was great and got everything done for me. Great place.
Maria was excellent help and very patient! I appreciate her assistance. I highly recommend her.
Went in with the whole family, the personal were very accommodating. The were a delight to get our glasses from.
Steve was very helpful, I’m very happy that I made the decision to come to VisionWorks! Everyone was very welcoming 😌😌 …
Friendly and amazing staff and Steve was an amazing guy fun to talk to I would definitely come back
Marie at cottonwood mall in Albuquerque was so helpful and knowledgeable. It was a joy to shop there.
Blessings,
Karla
Great price on exam Deb was great at setting everything in motion and ordering my glasses
Great place and Great staff. Deb was very knowledgeable and was great help. I will definitely shop here again .
New year and new glasses. I came back to visionworks because of the service and experience. Deb did all that I wanted and I know what I needed.
Jennifer and staff did a professional and great job taking care of all my eye glass needs.☺️
Everything about this store is amazing. From the way the people are so friendly, to the way they help you and make sure you get exactly what you want.
Great customer service with Steve, helped me out a lot and made everything a lot easier for me. Thank you!
Busy Saturday but all went well. Maria got me situated and set with my new contacts and glasses.
I was able to be seen and walk out with contacts on the same day. Everyone here was awesome!
Steve did a fantastic job. Great customer service.
Great customer service, I would refer all my friends who need glasses
Very good customer service, Specifically by Stephan Lotz !!
I had a wonderful experience here! Debbie was incredibly helpful and knowledgeable :)
I had a great experience. The whole staff was very friendly and knowledgeable.
awesome service. Very friendly staff. I'm a satisfied customer and would recommend this location to anyone
Hi. I really liked that place there was a guys there named Steve was very cool and very helpful. 👍🏼 …
Had a great experience with Basileo and we will be back again:)
Steve was great to work with and very helpful! Knowledgeable and friendly!
Maria was very friendly and knowledgeable about all the questions I had.
Great service! Basileo and Jody are amazing....store was clean!
Grear help, and good customer service. Diane Sanchez really knows what she's doing!!
Great exam and friendly staff. Thanks Deb for helping me with my eye needs.
Maria was great to work with. Very helpful in finding what I liked
Steve was so friendly and incredibly helpful. Highly recommend this place
Steve was awesome! Very helpful and professional
Deb. C was really helpful, she's so awesome :) :) :)
Wonderful experience! Basileo was very helpful! Thank you!
Got excellent customer service from Steven
Great customer service with Debbie! Highly recommend!!
very helpful, helped me get my perfect frames!
Thank you for your service it was awesome 👏 …
Steve was great and very helpful.
Stephen Lotz is awesome.
Maria was professional and nice!
Steve helped a lot ! Awesome !
Great experience with Steve.
Deb.. Great Service!!
Steve was great!
Friendly, helpful people.
Great service and selection
Steve was fantastic.
Basileo was wonderful.
Fast, and friendly service
Love it
They are awesome!!!
Steve is the best
best
Very professional
10/10 the staff was attentive and helpful.