Reviews of StorQuest Self Storage. (Moving Company) in Los Angeles (California).
StorQuest Self Storage
5138 Sunset Blvd, Los Angeles, CA 90027, United States
Description
Information of StorQuest Self Storage, Moving company in Los Angeles (California)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of StorQuest Self Storage
Sunday
9 am–5 pm
Monday
9 am–6 pm
Tuesday
9 am–6 pm
Wednesday
9 am–6 pm
Thursday
9 am–6 pm
Friday
9 am–6 pm
Saturday
9 am–6 pm
Reviews of StorQuest Self Storage
Ref was absolutely amazing and was always so willing to help me any time I needed a hand! I stored my belongings here for about 6 months and never had an issue. Easy access, great customer service and just what we needed at a great price! Highly recommend.
Refugio Hernandez is a great guy and very helpful. He showed the units and gave us different options and solutions to find the better option and price. Thank you!
Evelyn was a tremendous help. She understood the move-in procedure, and was able to deal with the issues that arose.
Ref is really helpful and friendly and always in a great mood whenever I visit my storage
Great service. One of the staff members, Ref, is always super helpful!
Refugio was great! Great energy and made the experience super easy!
Working with Ref has been amazing. He’s always so friendly and helpful. Very knowledgeable of his job and executes effectively.
Excellent customer service both on the phone with corporate and the front desk person for my move in.
REF is amazing, he’s sharp and attentive to detail about his work. He helped me with my paperwork smoothly & efficiently. He had a kind heart and genuinely cares about your stuff. I would recommend this place to anyone!
Excellent service I've had a couple of storage places and this has easy going and chill employees. Ref the employee was great.
Refugio was wonderful. He was extremely professional and helped answer all our questions. He checked us in quick & easy. Thank you so much I will definitely refer my friends and family here
Great experience at Storquest. Ref was super accommodating and helpful when helping me find something within my budget and price point. He was friendly and professional and made the experience better than I had expected. I rented a 5X10 with his help and am super happy!
Ref was extremely helpful when I stopped by. Thanks again.
The Store Manager, Refugio was extremely helpful and nice. He made the process very easy and pleasant. I’m not sure what the prices generally are for storage units, but even for it’s price, it’s worth the customer service. Would recommend!
I’m new in LA and I quickly realized how difficult it is to find a storage unit with a good price and decent location. When I met store manager Ref, he was very professional and friendly which was such a relief. Ref knew exactly what I needed and explained how busy the season is at the moment for storage places. He made me feel like I made the right decision to choose StirQuest !
The storage units are very nice ,well maintained and secure .
Refugio was the kindest and most helpful associate. He guided me perfectly through the process and got me a unit that fits my needs.
What an awesome service from Refugio "Ref" Hernandez. He explained everything, the cost breakdown and insurance with clarity. He was very patient and made decision making easy for me.
Refugio was extremely helpful and thorough in the process to get my storage leasing situated. I enjoyed how patient he was and his genuineness. Would highly recommend storing here. Great interaction and excellent customer service!
Best most reliable, most flexible and friendliest storage around hollywood thanks to Ref the storage manager!
Ref (refugio) the manager was extremely helpful, especially navigating the storage property, break down of the storage game plan, and even helped me with negotiating my trailer. A+ service and resourcefulness from someone who’s been in the service industry 11 years
Well managed place. Refugio is the best! (Only just purchased my unit so no long term experience yet) but Ref was very kind and communicative. I feel like my belongs are safe a secure here.
Ref was helpful while I waited for Alex to come. He came out and politely asked if we needed some help with something. He waited with us until we were fully helped. Awesome guy. Definitely gives you great service while waiting and gives you laughs :) thanks Ref & Alex.
Very happy with my experience renting my unit here. Refugio was amazing. He is very friendly and helpful. It was such a great experience renting from him.
Alfredo was kind to help us unload a wooden antique desk…great help at this location! The service is outstanding thanks Alfredo. Ref was outstanding at the front desk and his customer service was excellent
Ref was excellent.
(The guy before him was HORRIBLE!)
Ref always has a smile on his face and made you feel comfortable.
Always addressed any issue I had (which were very few!)
Access to this place was amazing!
Very easy to get things in / out with elevator / dolly and drive right up features.
The room was spacious and clean.
Please get him some new dollies would be my only suggestion as they are tiring out.
Please give Ref a raise or something.
He went above and beyond for me, and I will never forget it.
Refugio is the man! Thank you for helping me quickly and easily rent my new storage unit. Highly secure facility with more space than I expected in my new unit. Definitely recommend this place
Refugio was AMAZING!…. He was so helpful and very knowledgeable on the measurements of the spaces.
Felt very comfortable and welcome.
Made me feel at ease that my belongings will be safe!!…
My faith in humanity is restored!! My Boyfriend and I have been with StorQuest for 6 years ( or more) .. The help we received from Ref on multiple occasions is priceless. He is on top of his game.. Good person, good worker and made our lives so much easier today with his help. Our experience downsizing and letting many things go released us. We both have injuries and Ref sure made our life easier. Ref - Chance and I thank you from our hearts. We appreciate you and I HOPE StorQuest takes good care of you for all you do and especially during this time.
Vanessa is amazing and extremely helpful! She worked with to me find a suitable unit that fit in my budget! I definitely appreciate all of her support and efforts! Thank you Vanessa!
Refugio was so very helpful and helped me to find the most convenient perfect storage unit to meet my needs. This is a perfect location and very easy to get in and out of... REF is a busy man but has to time to answer all of my questions today. Thank you.
Ref helped me out right away, this is my first time getting a storage and he made everything very clear and helpful for me.
Ref at Storquest self storage could not have been more professional or kinder! He was happy to help the second we pulled up and I could tell he really cares about his customers. Definitely a place that will continue to get my business!
The store manager, Refugio, was great, quick and efficient. I came in with a suitcase and some bags without a previous reservation and got everything done within 15 min.
Ref helped me today. Made the process super easy for me and was very helpful by showing me around to my storage unit.. Highly recommended.
After getting robbed twice at my old storage Extra Space Storage location, I decided I needed a change. Got set up here with Refugio and it could not have been easier. He is super thorough with explaining everything on the property and in the contract. They have better lighting and more cameras than my old place, and you can actually see the cameras working from the office. You can tell they actually care about security here and are more proactive and vigilant. I already feel safer here. It's a smaller property, too which is nice.
Ref was so helpful, professional, thorough, and kind. He answered all our questions and made it a quick and smooth process to get our storage unit. The facilities also feels very secure, clean, and fun - music playing overhead and humor included in all the signs. Looking forward to storing here!
Truly excellent service. Ref was so friendly and helpful, I could hardly believe it. One of the best service experiences i have had in as long as I can remember. A great representative of this facility. The facility itself is clean and convenient and secure. No problems at all.
Refugio was very patient, knowledgeable, and transparent when it came to looking at and picking a storage space. He was able to figure out what kind of space we needed for the items we were planning on storing and gave us a great deal we couldn't walk away from. We ended up signing up right then and there instead of later!
Highly recommend this place! Refugio was extremely helpful, professional, and knowledgeable. In other words his customer service was spectacular! This is the first time I ever rent a storage unit and he made the process super smooth.
I’m a new customer & wanted to take a time out to thank “Ref” & his team!
Ref was very professional in following up with me, while processing my new account.
I recommend this location & Ref & his staff!!!
I came by to get some pricing and Ref was SO helpful! Attentive, considerate and caring. I signed up instantly. Definitely recommend them for your storage needs!
Everything I needed for a short term storage rental! Ref was super helpful, and was particularly helpful when I needed assistance with a third party storage/shipping unit. Clean, secure and has all the basics that can help moving items (free carts, dollies, heavy-duty elevator etc).
Ref displayed great customer service and assisted with making sure my items were properly moved into my unit. Highly recommend.
Ref is amazing, made me feel comfortable with my decision to rent here, easy going, and made me feel at ease that my belongings will be safe!
Thanks Ref!
Mary made getting a storage unit the most pleasant and easy experience during the very stressful time of moving. She was awesome! The place was really clean. I feel like my belongings are going to be very safe here. I feel good about doing business with people like Mary! I highly recommend this place.
I like the convenience of this location. But I don’t like that it’s hot inside and the carts provides dont help you beyond the floor you are storing in. Because I still have to carry each item out of the cart to a few steps up to get it to my unit. Which is also shared with another renter who seems to have the same struggle that I do when trying to open this unit. It also seems like this unit has been forced before which does not look like a safe place. Overall the introduction price plus location is why I give it 3 stars but everything else makes it difficult for me to give it a better rating.
First time renting a storage unit so didn’t know what to expect but Refugio was such great help. He made it such a pleasant experience for my boyfriend & I, definitely recommend!
REFUGIOOOO IS THE BEST employee ever! He was so good at explaining all the details of the storage program while keeping it fun and energetic. Plus he’s so funny! We signed up on the spot.
Ref and Sergio doing a great job. Treated my family with respect and courtesy. The facility is very clean and well kept. I would definitely recommend to others.
Refugio Hernandez was extremely helpful and courteous. He answered all my questions and went above and beyond with his service.
Amazing customer service. The gentleman helping me, Ref was very helpful and patient. Definitely recommend storquest. There are elevator accesses and dollies available to help you move your things easily.
Mary was extremely helpful getting me set up with my storage unit. She was very patient with me when the first space didn’t work and helped me find the right unit for my needs. The office is clean and comfortable. This is my first time renting a storage unit and I’m feeling very reassured about having my things here!
Evelyn G was amazing!!! The elevator was not working and so she jumped into action to help get us moved out of our space. We got everything done very quickly because of her. She's the BEST!!
StorQuest is the best facility! Clean, well-lit, very secure, beautifully maintained - and Mary the manager is incredible. She found us the perfect unit, was accommodating to all our needs, and is unbelievably professional. Perfect service and I feel safe leaving my beloved belongings here. From here on out, StorQuest will be my only storage destination in LA.
I had a great experience opening a storage account with Storquest. Having never rented a storage space before, I had no idea what I was doing and had to make a morning of storage unit change so it could fit all of my stuff. Mary was at the front desk to help me through the process. She was very friendly and patient. She actually gave me a great discount on my first month just because the system was lagging and she had to reboot while she was helping me. Now that is great customer service! As I was making trips putting my stuff away, Mary would walk the facility and it made me feel safe about storing my stuff there. I had a great experience with Storquest in Hollywood and definitely recommend it.
Mary was excellent! She was quick, efficient and super helpful. She answered all my questions and made my stressful moving day much more pleasant. The storage units are spacious and fee very safe.
The store manager, Refugio Hernandez, was the most professional and helpful person I encountered out of all of the other self-storage companies I visited the day I chose StorQuest. Great employee for you company! 10 Stars!
The associate I spoke with when I first entered the storage facility, Katrina was fantastic. Amazing. I am not being hyperbolic. I am literally amazed by her helpfulness, kindness, competence, and professionalism. It was my first time using a storage facility and I was admittedly a bit stressed out by moving and also nervous to leave all my things in a strange place. Katrina smoothed over all those worries and left me feeling reassured that everything would be okay. I wanted to hug her but I didn't want to make it weird and then I thought about tipping her but I wasn't sure if that was allowed or what a polite amount would be. I may simply one day invite her to my wedding to repay her. I hope she reads this. I hope her bosses are reading this. Frankly, I hope Katrina either already is or will one day become her own boss and lives a successful life of blissful contentment. THANK YOU KATRINA.
Easy move out process! Friendly staff!
Mary, is an amazing human being. I was having a stressful moving day, and Mary just made the day 10 times easier. She was fast and efficient, knowledgeable about the facility, and just extremely pleasant to be around. I will absolutely be back for all of my storage needs as long as this lovely human being is around.
I highly recommend Stor Quest. Refugio Hernandez was a fabulous help. He wasn’t pushy and didn’t try to upsell me. Extremely kind and polite individual. Excellent professional service.
Ref’s great, really helpful
Ref is Amazing, accommodating, friendly and extremely professional! I am happy every time I catch him. He makes every visit pleasant.
Got a new unit last week. Refugio Hernandez was great getting me set up. He was fast efficient and knowledgeable. He filled me with confidence with the facility. THANKS Refugio!
The front desk people at the Hollywood location are amazing! Very friendly and helpful. However, the pricing is much too high for the quality, and design of the place if your planning frequent access to your unit. The weird split level thing they offer is incredibly inconvenient and the lifting required if you're stuck with an upper level unit is just begging for a back injury. Despite this, I would still recommend it to others if you plan on never/rarely accessing your stuff
Mary at the front desk was really freaking awesome!!! Everything I needed help with she went out her way to go above and beyond to help accommodate and that was really helpful especially in a time of need. The storage facility itself is very secure with multiple cameras and multiple forms of locking for storage including a secured gated entrance. I highly recommed StorQuest to anyone that Is looking for a place to store their belongings in comfort and peace.
Storquest was a lifesaver today! I’m in the midst of moving and realized I needed a last minute storage unit. I arrived at this location and Cathy was incredibly helpful and friendly while setting up my account! It was quick and easy and I now feel much relief that my furniture and boxes will be safely waiting for me once my new lease starts : )
Evelyn G was amazing, very nice and professional. She had multiple customers and I did not mind waiting on her a bit. She has excellent time management skills. Love Evelyn!!
Cathy provided an outstanding service. Walked through the facility and explained everything and was extremely professional. Rather than just giving me what I requested online she showed me better options for the same price point.
I had a great experience at StorQuest today! Refugio H. helped me find the perfect unit and was beyond patient and kind with me. Super helpful and I couldn’t be more pleased!
Ref is really friendly and helpful. He is very nice and patient to help me handle all this staff. Btw the place is very clean and well kept Love to recommend it to others!
REF (Refugio) is kind, helpful, charming, and such a delight to work with. I looked at other storage options but decided on StorQuest Self Storage in Hollywood because of the management vibe, cleanliness, convenience of the elevator, and there’s a beautiful view of Griffith Observatory from a window on the floor my storage is located on ✨☀️✨
A friend recommended StorQuest to me. They offered a great deal online. When I showed up, the customer service was excellent. They walked me through everything I needed to know. The facility is easily accessible and feels well-secured. I would definitely recommend StorQuest in the future.
Today is the 2nd time in 3 weeks that I've had an emergency situation and Cathy has gone above and beyond to help me solve my issue stress-free.... She's amazing and makes the storage process much more tolerable!!! She's the best
The service I received today from Ref was outstanding. This guy is knowledgeable, professional and easy to work with.
The facility is clean and well lit - everything you want in a storage facility.
I was lucky to be assisted by Ref ! He was very kind to help me find my way through the location and very respectful of my time. I will gladly use this location again as long as Ref is working there ! Thank you again !
Came to clean a storage room that I won online. Meant a wonderful person name Cathy she has great customer service and so polite very professional. I’ll for sure be bidding on rooms on this facility for now on.
Refugio Hernandez was extremely helpful best site rep to get thing handle. Thank you for taking care of me an fast. Highly recommend place to rent a unit.
StorQuest is a storage company that matches and in many ways exceeds some of the other competing storage solutions like public storage in a few ways. One of the main areas is customer service. The customer service that you get from this particular location from the quality of the setup process to the managers there and finally to the cleanliness of the units speaks volumes. When I signed up it was simple, fast and to the point. Problem resolution is speedy as well. Had a problem with accessing the facility due to a issue with my code not working for the gate and spoke with one of the managers by the name of Lucy who within minutes resolved the issue by changing my code to one that works and then testing it to ensure any further problems with it was eliminated. If you need to store something its great to have options like StorQuest available and if I were asked I'd definitely recommend checking them out.
Amazing... I decide to get a unit on Labor day weekend and they were having a special I really lucked out. The facility is suuuuper clean. Cathy is suuuuuper duper awesome. She showed me around was very professional. I would recommend this to anyone.
I had an amazing experience, so easy and quick to set up. Refugio was understanding of my situation and helped me figure out what was the best option for me.
The customer service was excellent Refugio was a tremendous help and the price was excellent compared to the other competition we Glady recommend and use the services agaun for my storage needs in the fitire.
Refugio was very helpful and polite while showing me my unit and helping me reserve it. He made me trust that that my belongings are safe at StorQuest.
An excellent company. Great customer service. Katrina and Lucy was extremely helpful and very friendly. I definitely recommend this company to anyone looking for a clean, secure and fair priced storage unit.
My Name is Aaron S., I really like this storage place and the staff is really cool, they listen when a person talks to them and they make sure that what ever your situation is that they do what ever they can to help you with your things,I have seen this personally, both of the guys that run the place are great, they greet you every time with genuine smiles letting you know that they value you as a customer.
Store Quest all I can say is you made a great choice when you hired both of these great guys.
I really love Mary. When I was getting my keys and unit information she was VERY BUSY. She had a few impatient customers. One that was actually calling to complain about her even though she was busy helping me and he didnt want to wait. He was very rude to her but she was very professional and had a smile on her face the whole time. I really thank you for all you do Mary!! Thank you
This place is awesome it is convenient and not too expensive even though it's in Hollywood. Refugio friendly and was very informative and took the time to show me around. I definitely recommend coming here.
Thanks Refugio
I was pleased to rent my unit here was treated with excellent customer service Mary went above and beyond to help me out . Will definitely recommend this location to friends and family. Not an overcrowded storage facility. Thanks for your great job Mary !
Lucy, hands down, is the best at what she does! I didn't expect much going into it at first, but there's a reason why she is the manager and goes from location to location. Everyone can use her excellent customer service. If you're ever in need of a storage with great customer service, then you should definitely check out StorQuest on Sunset and ask for Lucy.
Great service, fast and easy process. I thought i was going to be there for a long time but it only took about 20 to 30 minutes. Susie was very helpful showed me around and she was very friendly.
This is the best storage facility we’ve ever used. Ref, in the office, is so incredible helpful.
Everything is the best!! I love Mary service. She deserves a hundred stars. We are glad that we came to this storage and in the future reference to get more referrals to this storage. I’m so glad that we came here. Thanks!!! 😊😊 …
Sergio and Ref were amazing ! Great thorough service and super friendly and pleasant. Took great care. Keep them around 👏👏👏 …
the best great service & I love Mary service. She deserves 1000 stars. I’m glad that i came to this storage and in the future reference to get more referrals to this storage. So to safe keep all my items Thanks!!! 🙏🏻🙏🏻😊 …
This place has the most hospitable workers. Refugio was an amazing clerk and made sure I had everything I needed. I recommend this location because of Refugio specifically, 10/10 in my book.
Mary provided me excellent customer service . I felt very welcomed when walked in as she greeted me with a smile . The property is clean and smells good. Will recommend friends and family to this location. Thanks Mary !
Highly Recommend this place. Ref was awesome! So friendly, helpful, honest and fast! I was recommended to use this facility by friends that are happy as well. Enjoy!
Ref was fantastic and it was a pleasure getting everything handled through him. Nice space and very clean!
Ref was absolutely great. Explained everything thoroughly and gave me all the options. Really friendly and great customer service.
Refugio@ Storequest Hwood was incredibly efficient, thorough and solution oriented for our storage scenario- kudos for great customer service!
Ref was a really nice guy, made it very easy to get my stuff stored fast
Great service! Had the pleasure of meeting the lovely Lisette - she was very kind, and personable. Answered any and all questions we had, and was very intuitive with the service. Great storage place 👍 …
Mary provides me great customer service friendly . Will recommend this storage location to family and friends. Great prices was in and out quick first time renting unit and was very pleased. Thank You ! MARY
Best Storage Units Ever!!!
This is where you want to get your storage unit. I went there, an amputee in my wheelchair, and told them that I needed a storage unit. They were way helpful in setting me up with exactly what I needed - a simple unit but accessible via the elevator because stairs are definately not an option; and with a door on the unit that I can manage by myself. They showed me a unit that was precisely the size I needed based on what I told them I had to store, not too big or too small either. And I got it for a price that I had in mind that I could afford - that fit my budget. They were also really courteous, they helped show me the facility and the elevator, how the entrance and exits worked and with the keypad. They explained the rates and billing information, which there are options on billing - I especially like that I can pay my bill online incase I'm not going to be around on that day. You can also have automatic payment set up if you want.
The facility is clean, it's not a busted up dump, it's safe, secure, and monitored by camera - so you know that your stuff is safe and secure, and also that you're safe while you're there loading and unloading your property.
You can't find a better place for storage.
Great experience renting at the Hollywood/Sunset location. Refugio was highly efficient in showing the space, explaining the building access and contract details etc. A true pro and a well-run location.
Ref was good, friendly, explained everything we needed to know about our storage
Came to StorQuest Sunset Blvd was greeted by Ref. He assisted me with everything I need. Was very accommodating and knew to give me exactly I space I needed.
Ref was incredibly helpful and helped me find the right space when I came in unsure of how much I’d need. The pricing is fair and there are lots of options to choose from. Really glad I had this option close by.
Refugio help us choosing the right storage space... after I saw few spaces I was able to make the right decision!!! - thank you Refugio, you are great.
Started storing some furniture and old apartment stuff after a move here July 2019. After some initial confusion with the over the phone sales rep, the on site rep got me squared away perfectly. Ref at the Sunset location is the man.
Ref was awesome. Really good and would absolutely recommend to friends. Thank you for the great experience!
Ref is the representative at this Stor-Quest location and he is truly excellent, and a huge help. Highly recommended!
Fast, simple move-in! Staff reliable and helpful!
Highly recommend for any storage needs.
Mary was great very professional excellent service property is clean. This is my first time renting a unit and am happy with my storage unit . Thank You Mary and Storquest for great employee!
Mary offered excellent service, was warm and friendly and made the process easy and smooth. She could not have been more helpful in the process. Great unit.
Victor the store manager was extremely helpful and supportive. He accomadated me with the best possible value and storage unit. I would recommend this location to anyone in need of a storage unit.
Refugio Hernandez was very friendly and polite about everything. Explained clearly. I’m a satisfied customer.
I decided to go to my mother's storage. To pick up a few things for my mom. However I don't care the light when you walk by and turns on itself. I prefer off and on timer switch is better.. Since I was going through some things in the storage and the light motional sensor went off and I had to walk to turn them on.. That's ticks me off.
Chris was great..and victor helped me with my reservations. Getting storage here was so easy and fast. They did a great job. Place was clean.
Please check my girl Mary out! She allowed us to have the best, easiest, & most enjoyable service a storage can provide for you, & most importantly she assured us & made us feel our valuables would be safe! Thanks Mary
Refugio was a fantastic help getting my unit set up and making the process quick and smooth
Mary is very awesome! I have came back because of Mary is so great very professional and friendly. She always has a smile feels very welcoming . Thank You !
Refugio is the man!! Came here and within 30 mins I had the exact unit I wanted!
Great customer service and overall decent prices
I have had my storage unit here for some years property is maintained clean . Mary is great very professional and friendly always has a smile you feel very welcomed .Thanks for your great service !
Thank you Victor for all your help!!!! Victor's help made our moving experience a one to remember, he helped us choosing the right size for what we have.
We need more professionals like Victor Bozano.
This facility was secure and safe. Most importantly, though, the staff was incredible! Katrina is wonderful to work with - very accommodating, extremely professional, and incredibly pleasant!
Professional and well-priced. They beat the competition. I really appreciated the customer service as I was making my decision to store both office and home goods. Easy access to the storage units. Thank you!
Ref was waiting for us as we arrived and made the process so smooth, very professional and helpful. I’m so grateful for this service!
Amazing customer service, REF was very helpful, he’s great, would recommend this place, prices are fair, amazing space. If REF is here then you got lucky !
Ref is a sweetheart and really made my experience seamless! I highly recommend!!
Katrina at Storquest is the most kind hearted person. Her friendly beaming smile can make anyone want to come back for more. Her
attention to detail and her rapport with the
customers are unique and that is why I stay
at the Storequest on Sunset/ Normandie even though many discount from other storage has been offered.
People with her qualities are hard to come by.
As long as Katrina is on Sunset I will stay put.
Thanks to her and for her warmth that it give me
more reason to go there for my all my storage needs.
Really great experience. Was very quick to get our locker and had the nicest attitude :)
I was looking good storeage place with great location and I came acrossthis place on google. They had fair reviews and was conveniently located where I needed. Long story short they gave me a great deal and I was happy. Thank you Refugio H. For helping me your service was top notch! I highly recommend this place to people looking for great rates and location for storeage. Thank you Storquest!
Ref was very helpful i got my storage super quick in and out. Very pleasant interaction
Ref was great and help me with all my storage needs
Reff helped me the whole time and made everything very easy. He’s a very kind worker!
Staff is helpful and professional...and an asset to their employer. I have to say that I am bothered by the ACTUAL size of the locker storage units. If you advertise a 5 foot by 5 foot by 5 foot size and ONLY the depth matches that dimension...then you are not being truthful. People take a space according to estimates. The ACTUAL height of the unit is under 4 feet high! The professionalism of the staff enabled me to do business with them, but the company needs to be damned mindful of truth in advertising.
Ref was friendly and his service was impeccable! Will definitely be back!
Refugio is the best employee here!! Very friendly and helping!! Even stayed late to help me get my unit!! Thanks so much!
Easy experience. Cathy was awesome and helped with all my questions, got me into the perfect unit. 5 star!
Ref was so helpful with what I needed today! Definitely come here for all your storage needs!
Ref was awesome incredible employee. StorQuest should have more like him.
Mary is a dream! She was very helpful throughout the whole process. I hope she doesn’t deal with jerks ever because she deserves better.
Recommend this place for all your storage needs! No hassle easy friendly service from Ref.
Refugio was great. Came by today and he was very knowledgeable and friendly. Definitely recommend to store here!
Ref was great! In and out within 10 minutes. Got exactly what we wanted. :)
Refugio was so helpful!! He made the process easy and quick- one less thing to worry about in the headache of moving.
Ref is a great worker. He helped me a lot and is fast.
Abigail was a great help super nice! She answered every question I had thank you! And thanks to Lucy for being patient while waiting on us to load the storage truck! :)
Ref was incredibly helpful and super fast at what he does. Definitely recommend this place to anyone looking for storage space.
Very friendly staff! Got a storage room right away. Clear and concise. Lisette the staff worker was nice and very helpful. Would recommend.
Ref was super friendly and was welcoming when we got here. Great service !!
MARY WAS AWESOME. BEST SERVICE AND FRIENDLY ATTITUDE. SHE WAS FUNNY TOO. I WOULD RECOMMEND HER TO ALL MY VETERAN FRIENDS.
mary was cool! excited to find a place in the city. lift is a bit old but we'll see how it goes! wish the lights were brighter and automatic tho.
Ref is friendly and easy to work. Over all good experience
I was glad to rent at this location very clean. Ref is awesome helpful and showed me different units.Would definitely recommend this location to others.
I could not be happier to recommend this beautiful, clean, storage place on sunset blvd. They have excellent customer service from the beginning till the end. Thank you
i recently visited store-moving soon-met manager luis estrada excellent people skills. not too insistent very polite and informative. price is right you beat the competition luis i did my research and will be coming back to your location. thanx for your help!
Victor was amazing he helped me with so much and I got my storage FAST! Definitely recommend
They are friendly but I don't think I can stay there as the elevator is too difficult to use (two big super heavy sets of doors to struggle with each trip), the storage room is a really odd shape and the business hours are too short.
I went there it was the best costumer service I have seen in years she was so helpful and sweet yet Profesional I would referred getting a storage unit here to all my people I know thanks again for a very pleasant experience
Cathy was very helpful! She was able to answer all my storage questions. Great customer service!
Ref was friendly and so friendly and accommodating! The space was clean and nice
Fun to use it as a utility .. and re generalize the way to view such a probable predisposition of how a wardrobe should be treated. 9-5 and floored, because you know.. if you could choose IKEA or taco bell before heading to beautify before waiting for the next day to come so it can happen again, you'd choose 7/11 and a convenience of some kind. Probably modern thought with traditional keynotones. TransformationAL concept though, ill keep going here until Google patents it and makes mood stabilizer lights to change the style for the demographic of each floor and regional, without conflict or opposition. 2 phones, one four star tourz beat out, finally Hollywood does it.
Mary was awesome getting us a great storage unit I could drive right up to once I moved into the area and could store some stuff I need to keep close to home!
Ref was great helping me through the move in process. Unit was nice clean 👍 …
Went in to get info on storage to upcoming vacation and Mary was very helpful and nice. Polite and your company should have employees like her😃 …
Victor did a great job helping me transfer unit. It's smooth and convenient!
Great place, had my stuff here for months, Andre the manager Maria has always been so helpful and accommodating. I highly recommend storing your stuff here.
Ref was really helpful and gave me great customer service!
Ralph was a very helpful gentleman that was able to answer all my questions and give me amazing service I would highly recommend storing my stuff here albert
Mary was amazing! She was courteous and very helpful. Place is very clean. I will recommend it to all my friends.
The place seems great and I am sure whatever I put in storage will be safe until I need it again. Katrina at the front desk was great and helped me with everything I needed.
Mary and Gloria were delightful!! All smiles, super friendly and more importantly very professional and efficient!! I highly recommend this space!!
Very clean. The man behind the desk, Ref, was pleasant and helpful.
Chris is Awsome. He always greets us and always available when I need something. Great customer service. Thank you Chris.
Jackie And Victor Are FABULOUS! So Friendly And Helpful! Really Helped To Make My Life Easier! Plus, I Really Like My Space!🤗 …
Ref was friendly and kind, and very helpful.
He saved the day for me.
VICTOR WAS HONESTLY THE BEST! I AM A FIRM BELIEVER IN FRIENDLINESS AND CUSTOMER SERVICE AND VICTOR IS EXACTLY THAT. THANK YOU FOR ALL OF YOUR HELP AND HIRING PEOPLE LIKE VICTOR :D
Refugio was excellent. I am truly thankful for his assistance.
Clean, easy load in/outs, and very nice office manager made my check in quick and informative. Graeat servoce in a great location!
Ref was amazing!! The fastest and bestest service ever, thank you storquest
Refugio Hernandez was so helpful. Had a great time keeping my stuff here! Thank you!!!
Refugio was very friendly and helpful. Great deal on storage in LA.
Quick and helpful service, Thanks so much Ref! Made everything super easy, very professional.
Refugio was extremely professional and courteous. Thank you STORQUEST!
Nice and easy process renting a unit from Ref. He’s the best.
Refugio was great! Clear, sharp and quick with bringing into to the facility
Mary was very helpful and professional property is clean . I will definitely be back to rent again will recommend to my family and friends.
This place is Great and Ref was so so helpful! Stayed in contact with me before and during my move it!!
Ref is very friendly and helpful. Great customer service.
Ref was so great with helping me find the right unit and explaining access etc....
Ref was very helpful and kind! Highly recommend 😊 …
Really helpful staff. Victor was great! Good location for Los Feliz and cheaper than others
Mary was very helpful in finding me the right size unit for my belongings. Excellent service!
Ref is a scam too false offer up news is a game plan when get there al a different prices DONT GO HERE 😑🤦🏻♂️ …
Ref was very helpful and super friendly. Local legend
Victoria was great. Helped us find the right unit and a good deal.
Refugio took great care of me! Got set up easy and quick.
Mary was awesome! She showed us a great unit and now I am set for the move.Great location!!!
Ask for Ref or for Refugio! Very friendly and works fast on a hot day. Thank you!
Victor did a great job helping me choose the right unit for my need.
Refugio Hernandez thank you for being so kind and welcoming. Keep up the great service.
Refugio Hernadez was nothing but helpful, the customer service was spot on couldn't ask for a more safer ppace to store my belongings
Ref was very helpful keep up the good work
Mary the manager is fantastic. My rental was smooth and my unit is exactly what I needed.
Ref very friendly and out going person , always enjoy my conversations with him .
Great customer service! Thank you so much Refugio Hernandez for all your help.
Refugio is very helpful and friendly. Excellent service, thank you!
Mary is fantastic! She made it a very easy process and she is very personable and patient...thank you.
The staff was great and very helpful! I highly recommend this place if you're looking for a storage unit in the LA area.
Refugio is always helpful and friendly after 20+years.
I was so bummed elevator was out but Chris naidu came too the rescue and carried my items for me up and down three flights of stairs customer service beyond the norm.
Ref was extremely helpful. Great service.
Attentive service from Ref at the office, very friendly and helpful!
Great place combinaient ref the guy there is super nice
Ref was great! Thank you for the great service 😁! …
Ref was very helpful and nice! Great place!
Bought boxes by Ref. Super Friendly.
Awesome pricing on storage ref help me out gave me a wonderful price......
Amazing service, reserved online and got my unit within minutes! Thanks Again
Awesome staff, clean facility, Mary was so much help and super friendly.
Mary was there when we came by...she helped us...she was nice and professional..and made the business look good!!!💯 …
Ref is awesome. Super helpful. Thank you!
Would like to say thanks to Refugio Hernandez @ the Sunset location in Hollywood for providing EXCELLENT service.
Thanks again
Victor did a great job helping me and understanding my need.
Mary provides excellent customer service and was very helpful through the process of renting. :)
Ref was so kind and helpful! Professional business
I store boxes. They fit into these storage places just fine. I can fit about 20 boxes in one storage unit. Sometimes I try to store rectangles.
Ref is the best! Very helpful with my move out!
Victor was great! Check in was a breeze he was really helpful.
Ref - Good service, efficient, didn’t waste time. Thanks for your help!
The manager gives great service. Had a very easy time with the application process
Ref was an outstanding employee! Very help friendly too
Great service, very friendly staff!
Refugio Hernandez was professional and helpful
Just when I thought need a storage last minute want going to work out, Mary pulled through and got me an even better space! Thank you!
Ref was very helpful after driving from Florida which was very tiring.
Refugio was very helpful and polite. Excellent employee.
Ref is fantastic! Helped me so much!
Mary is great very professional excellent customer service . I will refer friends and family .
Refugio Hernandez, great service, fastest and amazing quickest service! THANK you very much!@@@@🙂🙂🙂🙂🙂🙂🙂 …
Ref was really awesome and friendly thanks !
I am very satisfied with the service that they provide with me I recommend the storage to anyone to come over here
Came to ask about pricing and Ref was awesome and very helpful!
Mary is incredible and so helpful - the storage bulking is organized and great.
Mary gave me great service stayed late in order to move my stuff. T hanks!
Good experience with ref nice and was helpful
Ref was helpful and gave me the inside scoop on what I need!!
Fantastic customer service! Mary was the best at getting me signed up
Great staff, Ref is cheerful and very helpful.
Victor l have great time doing business with stories as renting space and service with management .
Very satisfying with the service, very helpful, Mary was good with helping with what I need, thank you.
Cathy is very knowledgeable of the property and the unit space is spacious and the property is very clean and secure .
Easy and fast service ! Mary was very kind and helpful! Place is clean and seems very secure :)
Ref was very friendly, great experience!
Good place. Ref was very helpful and professional
Ref was great in getting us setup—thanks!
Ref was very how tall kind and fast
I checked a few units out with Mary and found exactly what I was looking for. I couldn’t of asked for a better experience. Thanks Mary & StorQuest!
RAF was amazing and nice and very helpful!! Highly recommend!
Evelyn G Very helpful and courteous!
I felt very well- cared for!!!
Thanks Evelyn!
Ref quickly got me where I needed be and really nice to use
Very helpful, gave me all the information I needed. very friendly staff. I'm happy. :)
Merry is wonderful i give her 5 stars she loves her job and it show
The gentlemen working name Ref was really a big help.
Mary’s service was excellent.thanks again.would refer clients to her
Mary and gloria took great care of me. Definitely recommend.
Great. Cathy was very helpful and friendly. Answer all my questions and concerns.
Ref thank you for all of your help! I will recommend this place because of you!
Chris did a great job helping me and answering on all my questions
Ref was an amazing man!!! He was very helpful!!!!
Sergio is very helpful and knowledgeable renting a storage
Ref always ready to help great job!
Really good customer service, good stuff if you need parts !!!
Ref, Gave Me Great Service and was Polite.
Awesome place to store your goods. Employees are great. Very satisfied..
Mary was very helpful and helped us get a great deal
Ref was helpful and friendly.
Mary was very helpful and took care of my storage needs. Thanks for your help
Mary was very helpful property is very clean . Thanks for your awesome help !
Ref was very helpful, good service .
Chris was amazing helper with my storage need s,.
Evelyn was providing excellent service above and beyond thanks her
Just moved to LA; Ref was so helpful! Thank you!
Walked me through several units to find me the best fit!
Really nice and welcoming guy Ref!
Ref was very informative and friendly.
This location is clean and close to where I need to be accessible and the crew is very nice and helpful
Clean and well-ordered operation with helpful staff.
Ref was very kind and helpful
Excellent storage and great customer service. Thank you Mary :).
Ref was very courteous and helpful. Thanks
The service is great Katrina and the rest of the staff are such great help
NiceBice clean storage spot. Needs more parking
Best service. Ref is the best!
Ref was so helpful and friendly.
Great service from Ref very profesional
Christopher Alonzo is great, friendly, professional, goes above and beyond.
Ref was very knowledgeable and helpful.
Mary is great! Clean and safe storage unit.
Mary was really helpful. I got the space I needed as requested.😊 …
Ref excellent customer service great guy
Chris was epic, really nice & helpful!! Excellent service !!!
Ref was a great referral.
Refugio excellent customer services very friendly😀 …
Ref was really helpful!!
Ref is the best!!! Ask 4 him. 😊 …
Mary was terrific - very knowledgeable and friendly.
Cathy was amazing !!great service ....very helpful!!
Ref was really great and helpful
Refugio was very helpful and sweet.
The guy is pretty nice with good service and pretty funny
Mary is Nice service, very kind.
Thanks.
Mary was great! Space was bigger than expected!
Great 👍 service... They really care about their customers! …
Thank you for the great servics, victor answered all my question.
Ref was great, would recommend.
Ref. Good service and nice
Ref, was a nice guy and very helpful
REF was very helpful, great place!
Ref was really kind and helpful
I used that storage! It's my performance makes the day.
Great place. Hours Sometimes inconvenient. Otherwise great place.
Awesome service! Mary was great!
Mary is great, very helpful and friendly!
Mary and Gloria were very helpful! Thank you!
Victo r has the best services in the store
Great friendly service with Refugio !!!
Ref was really friendly.
Fantastic for storage, I recommend talking to Victor
does what every other store does, good service.
Mary was very helpful and friendly!
Ref was awesome and helpful
REF GIVEN FIVESTAR EXCELLENT SERVICE.
Go see Ref! These folks do it right!
Ref is awesome very helpful
Mary gave great customer service ,
refugio was super helpful
Ref is so kind!
Ref was helpful and friendly
Mary was fast, kind, and helpful!
Ref excellent customer service 🤩 …
Chris was the best thank you.
Mary was great and very helpful
Refugio was awesome help.
Ref very friendly dude!
Ref is very helpful!
Good place to store your loot
Ref was great 👍🏿 …
Ref great employee.
Ref was very friendly
Best in the biz!
Refugio is very helpful!!
Ref was helpful
Ref was great!
Ref was awesome
Ref is awesome!
Ref was excellent
Ref is amazing!
Ref was awesome
Ref was helpful
Ref was awesome
Ref was awesome
Ref is the best
Refugio was helpful!
Refugio is the best!!!
Ref is great!!!
REF WAS THE BEST!!!
Refugio is wonderful!!
Great experience with victor
Refugio is great
Katrina was great!
GREAT EXPERIENCE WITH REF
Ref was friendly
Amazing Service!
Ref is the man.
Victor was fantastic
Gloria was great
Great storage
Excellent service.
Went well.
Friendly staff
Convenient location
Ref and Stephanie were the best the speed up the process got me in my storage unit less then 10 min Thank you guys so much appreciate it
The staff at StorQuest are super friendly and supportive. As a long time customer I can say this is a top notch business. Huge thanks especially to Ref who has been a great employee. I would highly recommend this establishment for anyone looking for a safe, clean and friendly storage space.
(Translation) The storquest Self storage I went to was at 5138 Sunset Blvd. The first time I went, the manager who received me was very enthusiastic and introduced me to storage of different sizes and prices. And take the initiative to take me to see the storage I want to rent. The manager said that although this kind of storage has its inconveniences, the area is large enough and it is very cost-effective. For me, a little more effort is better than more money.
But after leasing, 1, the two holes used for locking the storage door were not aligned. It took me a lot of effort to lock the door. The manager said that the locks bought from storquest must be used. Every time I store something, it's a headache to unlock and lock.
2. The first time I went to put something, it went smoothly. The second time, I went alone. Unexpectedly, after entering the elevator, the elevator stopped there without moving. Fortunately, I can speak some English, otherwise I would be very scared, and then I was in the elevator, and after talking to someone, the elevator would move.
3. The third time was even worse. I brought a lot of things to store, but the door of the elevator couldn't be opened. I went to ask the manager on duty. She told me the elevator was broken and you could use the stairs. My storage is on the third floor. My friends and I moved the things we brought to the third floor in several sections. Because of the hot weather, by the time we put our things away and were about to go home, our clothes were soaked in sweat. Fortunately, I brought water, otherwise there might be problems due to dehydration too much. Generally speaking, in terms of human services, it is very good, but in terms of storage equipment, it is not so good.
(Original)
我去的storquest Self storage 是在 5138 Sunset Blvd。第一次去,接待我的manager 很热情,介绍我不同size 不同价格的storage。并主动带我去看我希望租用的storage。The manager 说这种storage 虽然有其不方便之处,但面积够大,很合算。对我来说,多出点力气,比多出钱更好。
但是租用后,1首先是storage 锁门用的两个孔对不齐,我费了九牛二虎之力,才把门锁好。The manager 说必须用从 storquest 买的锁。每次我存放东西,开锁,关锁都让人头疼。
2.我第一次去放东西,还算顺利。第二次,是我一个人独自去的。没想到进了电梯后,电梯就停在那里,一动也不动了。幸好,我还能讲点英语,否则我会很害怕,后来我在电梯里,与什么人通话之后,电梯就能动了。
3.第三次就更糟了,我带了很多东西准备放入storage,结果电梯的门怎么也打不开。我去问了值班的经理。她告诉我电梯坏了,你可以用楼梯。我的storage在三楼,我和我的朋友,把所带的东西,分几次,分几段,搬到了三层。因为天热,等我们把东西放好,准备回家的时候,我们的衣服都被汗打湿了,幸好,我带着水,否则也许会因为脱水太多,而发生什么问题。总的来说,在人服务方面,很好,但storage的设备方面,就没那么好了。
(Translation) Ref was very kind and courteous with us we left satisfied
(Original)
Ref fue muy amable y cortes con nosotros nos fuimos satisfechos
(Translation) Jacky treated me well, she explained herself well. it was kind She is funny and very polite.
(Original)
Jacky me atendió bien me explico bien . fue amable. Es risueña y muy educada
(Translation) Thank you for the assistance you receive from Mari. A place that you should recommend for any type of storage or to move.
(Original)
Gracias por la asistencia que recibe departe de Mari. Un local que deberas recomendaría para cualquier tipo de storage o para moverse.
(Translation) Very good shelter service
(Original)
Muy buen servicio de refugio