Reviews of Extra Space Storage. (Moving Company) in Los Angeles (California).
Extra Space Storage
5825 Santa Monica Blvd, Los Angeles, CA 90038, United States
Description
Information of Extra Space Storage, Moving company in Los Angeles (California)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
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Reviews of Extra Space Storage
I started using extra space a couple of months ago and I do not regret it. It has been a joy simple experience as Susie and Beth both have phenomenal customer service and are extremely kind individuals. I haven’t had one issue in four months, although my space will soon no longer be needed I will never forget the experience and hope easy they made it for me. If you’re looking for storage space these guys should be your go to!
My experience with this location has been nothing shy of amazing! Beth and Susie are always so kind to me and my partners when we show up. They are attentive to all of our needs and requests and keep the place nice and clean! I love using Extra Space Storage!!
I have nothing but amazing things to say about Extra Space! I have been using them for the past three years, and have absolutely no complaints! The facilities are spacious, clean, and kept in great shape! Beth was so incredibly accommodating and has gone above and beyond to help us with our storage space needs and we are so thankful! Definitely wouldnt choose anywhere else and highly recommend!
Extra Space Storage exceeded my expectation on the quality of customer service and made moving in one of the easiest process for me and my e commerce business. Beth was amazing and really took the time to help me out and making sure all my questions were answered. Highly recommended!
Have been with extra space storage since the start of the pandemic. The staff with E.S.S. Was always so kind, understanding and flexible with their customers. They made me feel like they genuinely wanted me as their customer.
Shoutout to Beth, who was amazing with helping me with everything regarding my Moveout. She truly goes above and beyond! She made me feel super comfortable on the phone, and that really made a difference with feeling free in communicating with the company for any needs or my concerns.
I was seriously stressing over finding a storage available since everything near me was already filled, but thankfully the great employee at Extra space that helped me out at this location was able to ease my stress by proving an available storage with enough or even more room as to what I was expecting to find. The help and information provided was spot on detail and we felt well taken care of like I know our personal belongings will be. Their deals are awesome by the way must take advantage of great storage at great prices! Thank you For the great assistance.
From the moment I walked in I was help by Marcela, she was able to help me with all my question regarding a storage unit and laying out an easy to understand rental plan. Great service and great price! Highly recommend
Beth was great. Knowledgeable, professional and extremely helpful. If or when I need to review or change my Extra Space info, she will definitely be my first call.
Rosa and susan not sure if that her name it start with in S. I really had the best customers from them. Great energy , moving can be very stressful and they made it very easy for me! I appreciate the great service
Beth went out of her way to find me the best unit at the BEST possible price that fit all my needs.
Such a better experience than that other "PS" company!
Very easy signing up online and once I arrived Beth was very kind to me and made sure I was taken care of and had everything I needed. Would recommend to anyone.
Update: checking out was very easy and I even got my money back even though I was charged for another month since my vacancy date was also my bill date. Overall a very good experience storing my stuff here with very friendly staff.
Super friendly. Super clean. Super organized. Great staff. Love having my storage here. For something that is always a pain in the rear, having my storage here makes it nice and easy.
visited this extra storage location today as a last minute storage option and i must say the 2 women working here (beth and susie) were amazing. They were very easy to talk to and walked me through the storage selection process with the utmost amount of patience. 200 stars for them. The location was nice as well. i must say it was way better than any public storage ive ever been to. thank you extraspace for great customer service!!
Susie is awesome! Extra space has been so helpful since my incredible mother passed away and I truly appreciate how helpful Susie has been.
Great costumer service provided by Susan! She answered all of my questions and will definitely recommend Extra Space to others. 10/10
Love coming to this place when i need storage. Beth at the front desk is exceptional. She's friendly, great with people and excellent in customer service.
I rented out a unit today with her and she was extremely helpful and patient. Thanks for everything.
If it’s your first time renting a storage unit, I recommend extra space storage because their prices are affordable and their staff are nice and informative and can answer almost any question and also the property is clean and it’s easy to navigate
I didn’t know customer service could be this good! Beth was super welcoming and helped us rent a unit instantly. All questions were clearly answered.
Also, the whole building is always spotless! Definitely recommend this place.
I just moved in and what a difference! This is storage heaven. I never thought you could get a good experience when dealing with storage. Beth was excellent and so helpful. She answers all my questions and concerns. Their team is just exceptional. There is al always someone there. I’m thrilled with the premises, as well as the quality of customer service that came with it. The place is clean and neat, and their hours are so convenient because you can go until 10 pm!! If you have to work or have kids, this is a game-changer. They have great carts, which usually suck at other places, but most important its that I feel safe when going by myself.
This is my first storage unit experience and it has gone so smoothly. Beth and the entire team has been very accommodating!
Great customer service the girl at the front desk was very helpful and made my experience very quick and easy thank you Marcela .Would totally recommend Extra Space Storage.
Beth was amazing! We had a small issue attaining our belongings but she was more than willing to go the extra step to help us. I would definitely recommend holding your things in this space, the staff will make sure your things are safe! Thanks again for being amazing Beth!
I am so grateful that i found a good and safe place to put my belongings! Beth has been so kind, helpful and made me feel so welcome! She also made it so easy to get our unit! Thank you Beth and Extra Space Storage!
Stopped to get some quotes. Dealt with BETH. She is amazing. Great attitude, bad @$$, just all around dope. Definitely renting here and letting my friends know as well. Great employee. She deserves a raise.
Extra Space Storage goes the extra mile, Beth and the rest of the team really helped my stay there to be as smooth and comfortable as possible to the day I vacated. I would absolutely rent at this location again and when I need to, I will! The place is as clean as it gets, moving carts on hand, messages on the doors when special considerations are needed. Just perfect down to the last helpful details, and the people are as kind as anyone I’ve ever met. Thanks ! Grateful and safely kept:)
I came to town from Vegas looking to store my items and Elsie at extra space made it all so easy. She got me a unit instantly and I moved in the same day. Truly greatful for all of her help.
Beth was amazing and fun to talk to! Very helpful as someone who has never rented storage before.
Beth was absolutely amazing and a delight to work with. She went above and beyond to assist me. She definitely deserves a raise!!!!
I had a great experience overall. And Beth was simplify extraordinary helping out with everything.
Beth was great. Helped me find my unit on Saturday morning. Really made my day!
Beth is the best!! She is very helpful. I totally recommend Extra Space Storage on Santa Monica Blvd.!
Beth is Amazing and so HELPFUL! Very professional, kind and patient!
Great experience! Easy online booking! Great service, clean, safe.Susie was incredibly professional and helpful. Securing a unit of the size I needed was quick and painless and i’m so happy to have a safe, climate-controlled space in which to store my belongings!
I have had the best experience using this Extra Space Storage! The managers go above and beyond to make sure you are having a comfortable and safe experience. I was moving alone and needed a storage unit for about a month. As a 21 year old girl moving alone for the first time, feeling safe was a priority to me. Before coming to this location, I had a very negative experience with safety at another storage space location where the management overall made me feel extremely uncomfortable. I am so lucky I found this location because of how amazing and helpful the management has been. From the first second I stepped on the lot, they were there to help me figure out whatever was needed. Susie (I believe that is her name!) even directly called me the first time I got there to help me find where my unit was and where carts were. WOW! Thank you to everyone at this extra space storage. If you’re thinking of using this location. DO IT!
Susie was extremely helpful!! I got the grand tour, the location was so clean and felt really secure, she answered all of my questions and got me squared away so quickly and SMOOTHLY! I had been dreading this process for so long but Susie made it super easy for me.
Thank you so much for your follow-up and your help!!
Beth was super friendly and very knowledgeable. Highly recommend this location!!
However, the Hollywood Extra Space location is always a pleasure, Beth and also Susie are always available, but also KIND! When dealing with storage it can be difficult to work with the on-site staff, if there is anyone on site at all! I get a chill sense from Susie and Beth that settles any issues before they are even addressed. they always take care of me. They work hard. I even see them walking the halls sweeping up. Now that is stellar service! Thank you ExtraSpace for hiring amazing individuals.
We needed an affordable solutions for our stuff and Extra spage storage gave us an amazing deal. Happy to have Extra space storage. Thanks to "Betty", she did amazing job that she helped us to find best solution.
Beth was so so so helpful and made it super easy to get the storage unit- did it all over the phone didn’t even need to come in person! She even picked the best unit available for us- one on a bottom floor and closest to the elevator:) super considerate, thanks Beth!
Love this place. Beth the associate on shift came out And is totally awesome. Easy access for the car when you come in. Parking along most of the perimeter of the storage center. Just great, clean and friendly. Property is open till 10 so you have more than enough time to go after work if you work 9 to 5.
I spoke with Beth, she was so helpful and took the time to address my needs for a secure storage space. She really made me feel comfortable with and good about my decision to rent a unit from Extra Space. Super professional and excellent customer service. Thank you Beth!
Beth has been very helpful. I have rented with Extra Space previously and have had a good experience. Keep up the good work!
I received a call from Beth the assistant manager to confirm and actually correct what I had reserved…which was a parking spot, not a storage.
Beth was so kind with every question that I asked, she went over everything clearly and patiently.
Beth truly knows how to provide an excellent customer service.
If every ExtraSpace Storage representative/ employee is like Beth…I see nothing but success.
Thank you Beth!!
When I realized the unit I had booked online wasn’t going to be enough Rosa was a rock star and called to another store where Beth had a locker just the size I needed. Two amazing folks who made the hassle of moving go just a little smoother.
Beth was amazing! The whole process was smooth and easy. Great attitude, clean facilities and professional.
I’ve been looking through a lot of different brands of public storage and from the moment I got to this specific location off of Santa Monica and Van Ness I knew it was the right place the main reason I chose extra space storage is because I’m looking for something nice and clean and also somewhere I feel comfortable storing my valuable items there is an assistant manager named Beth she is one of if not the best employees I’ve seen anywhere at a storage facility and I just want to commend her for her hospitality and her knowledge to answer any and all of my questions I hope she becomes that manager very soon because she deserves every bit of that position.
Susie was awesome and explained everything thoroughly which made the process quick and easy!
Came in with an online reservation and needed some help with my storage unit so Beth was very helpful with getting done what I needed! Thank you
awesome only ask for Beth no one else.shes awesome.
Beth was so nice and patient with us. She was also funny! Great service and got what we needed in less than 15 min.
Could not recommend this place enough. I needed storage for a month while I moved out of one place and my new place was being renovated. Susie was so accommodating. Originally I had booked a smaller unit and it was on the second floor. She got me a bigger unit on the first floor and there was a first month special. She was super communicative and very helpful. Such an easy process and the security made me feel at ease storing my stuff there. Highly recommend!
Beth, the assistant store manager was great. She was very helpful. Thank you.
Beth and Susie have amazing customer service! Highly recommended!!!
This is my second time using Extra Space Storage, my first experience was exceptional because of Beth and overall how they run their business. Safe, clean and accessible. My second experience is just as great and even better again because of Beth. Beth is a great person, she makes the experience great on a human level, getting through the process is enjoyable because I didn’t feel like I was talking to a robot, a programmed person. She’s kind, relatable and you can tell has a good heart and genuine care about your needs. She’s a great communicator and the best part about choosing Extra Space Storage to store my property. Thank you Beth.
I usually don’t write reviews but I really want to shout out Beth the manager. She was so helpful, patient and friendly! The place was clean and neat and I’m glad I chose this location over another. Will definitely recommend to my friends when they need storage
Couldn’t have asked for a better experience. I called on a whim and ended up signing up the same day. From the first call to showing up on property the customer service was more than what I have come to expect from businesses. Beth went over all the details of the property and the terms when I arrived, which she did so while on her lunch break and did it all with a smile. It says a lot about a place where their employees are genuinely happy to be there rather than appear to be...I felt absolutely comfortable and had no worries inquiring about anything. Beth even offered and attempted to help fix my lock that I couldn’t manage to reset. (Again while on her lunch break and personal time , something not required or expected but very much so appreciated. It’s nice to know that the pandemic hasn’t effected everything especially in the customer service department. I would definitely recommend this location to others and would suggest it as my first choice. Not to mention but am, the first month is free! Again couldn’t ask for a better experience.
Susie was amazing! I reserved a storage unit for work and the process was easy and seamless. Susie had my contract signed and unit setup within 10 minutes. Thank you!
Stayed here temporarily before moving back to New York. The customer service I experienced here was superb. I apologize if I'm wrong with their names but, I believe it was Susie and Beth?? They were so friendly and helpful and made the whole process a breeze. The place is spotless too which is so important to me. If I ever need storage again, I will definitely be using Extra Space!
Beth at Extra Space Storage was super helpful and kind. She answered all my questions and even greeted me upon move-in. The facilities here are clean and access is safe and secure. Would recommend to others.
Beth is super dope & helped me out with a killer deal ! Ask for her
Today I was forced to rent a storage facility and I’ve never done this before and when I arrived I met the manager Suzie and coworker Beth, I was taken back by their professionalism, sanitary practices and deep knowledge of the facility. That coupled with their incredible customer service has made me a customer for life. I will always come back for my storage need thanks to Beth and Suzie. Congrats to hiring such a great team.
The storage game has changed! Entirely dedicated and helpful staff at multiple locations willing to help you get into any other extraspace storage unit. This company and its people are awesome. The space itself is extremely well kept, fresh paint, fresh refreshed floors, clean massive dent free unit. Door rolled easily without struggle. Temperature is nice. No issues with keypads/entry/exit. Best of all is the HOURS. 10pm!!!!!! go AFTER WORK!! absolutely amazing new take on storage. Been storing at public storage since the 80's and I don't think I'll ever go back. Pricing was fair and may not be the cheapest but with 10pm gate hours makes it worth paying almost double in my opinion. Will definitely rent from again as I had 0 issues taking them up on their no obligation hassle free first month free deal while I was moving. Absolutely won a life long customer here with how they handled everything. While your calling around getting quotes, please take a moment and think about how a 10pm access cutoff would change things. Absolute life saver for me. Rent from Extra Space, you wont be sorry.
-honest personal review, not paid or compensated in any way, just honestly blown away with the entire process from start to end.
OMG. Honestly saved my whole week! Really wonderful service and exceptional attitude. Above and beyond!
Susie helped us last week. She was knowledgeable, friendly, and handled our needs very quickly. Highly recommend!
This is a very clean facility with convenient access from parking to elevator to storage unit. The carts are new and roll smoothly too! Suzy was awesome and both she and Celine at the Vine St location helped accommodate the transfer of my storage rental to this location. I even got a slightly better price! Much Thanks to both of them. Recommend highly!!!
Update 2.4.2022 - Finally moved out and the staff was as friendly as ever and the facility is still clean and convenient to access. Would be staying, but downsizing to a smaller unit and wasn't any available at this location at this time. Wouldn't mind at all coming back in the future!!
Very Excellent service , thank you Marcela you were very helpful with everything
Maria was such a great help to us. Guiding us through the scary storage units!! Her customer service skills are AWESOME !!!
Beth was amazing!!!! We were going to look at and compare other storage facilities but once we met her it was one and done: saved us a whole day. She is awesome!!
Excellent place- super clean!!!
Beth who works there is a pleasure to do business with
Susie and Beth are customer service pros. Their understanding of my needs exceeded my expectations. They keep the facility immaculate and personally offer you a dolly when needed. Overall they represent Extra Space Storage business culture beautifully. Six Stars are deserved ⭐️⭐️⭐️⭐️⭐️⭐️
Just had the most amazing experience with Beth. She was extremely helpful and knowledgeable. Beth made me feel comfortable leaving my things at extra space storage. I left feeling reassured and felt like I made a friend.
Thank you Beth and extra space storage. I’ll recommend you to all of my friends. You have a customer for life
Covid times are crazy for all of us, and I'm a long-time customer who has always paid I think however The Beat Goes On at Extra Space Storage and the place is clean and well-run and and everything that it always has been for me.
Susie and Beth deserve the highest accolades for listening and being kind and patient through my recent Rocky Road! I still feel like a valued customer whose business is appreciated and it is just really nice to talk to someone who will help you get it together while maintaining a warm and friendly demeanor. While it has always been good to do business with Extra Space Storage, it is Susie and Beth who are your front-line workers and making it a good experience for me while I am trying to put my financial life back together.
Beth is Absolutely amazing super helpful highly recommended and went above and beyond
Great easy storage location. Friendly amazing staff! Susie and Beth Were the best staff I've had at a storage facility
Susie has been so incredibly helpful! She was attentive and really helped me feel confident about my storage space. I couldn’t have asked for a better person to walk me through the move out process.
Susie is amazing. What a problem solver. She was able to help me and get the unit I want. Very friendly and awesome customer service.
Susie found me a deal that worked for me, was completely transparent, and was not AT ALL pushy. It was so different from all of the other places I have called for storage. Because of her helping me, I found something that worked for me at a price I could afford - and it wasn't even at her location because she just wanted to help me. I will be heading to Glendale tomorrow to chat with the staff at that location and hope they will be as wonderful as Susie. She is a fantastic reflection of your hiring practices.
Beth and Susie have been the ones to take care of us anytime we needed any help with our companies storage units that we have with Extra Storage. Glad they’re at this location!
I have dealt with Ms. Susie for the past 4-5 years! This woman has been so professional and dedicated to calling me prior to my due date... About 2 years ago I resign from my job to complete my Bachelor's in psychology and have struggled at the end of the semester due to financial aid and specially Covid-19. I feel behind for about 2 months which almost resulted in my unit being put into auction... She and Beth were very patient with me and went above and beyond staying in touch with me and assuring my things were okay!
I've seen many units with RED locks recently and in no way does it seem like these ladies are looking to make it more difficult for guest during these hard times!!! I am happy to have my things at this facility with authentically professional and helpful people.
I highly recommend this location.
I used extra storage in the past.
And this location is great.
Easy to access and to get out.
Beth was very helpful over the phone.
Susie walked me through the unit and assisted me with the contract. She was very professional and gentle.
Beth was so awesome and super cool that i decided to book at her location highly recommend this place clean and super cool people thank you Beth you are the best 👍😀🙏 …
Susie was incredible she made the process seamless. She answered every question we had with ease and it literally took 20 minutes from start to finish. I highly recommend this facility and Susie is the best!!
Susie and the rest of the team here are fantastic! I’ve been working with them this year to rent a few different units for work and personal use. They are always so friendly and accommodating - it makes the whole process super smooth and stress free! Also the facilities are very clean and well kept. If you’re trying to decide on different storage locations, I definitely recommend coming here and working with Susie - she will take good care of you!😊
I've been a customer at this location for several years and it's really top notch! I receive regular deliveries/shipments and my packages always find their home. It's extra clean and always smells like they recently mopped. Beth and Susie run the joint and they're amazing! Thank you!
Beth assisted me with the selection of an adequate space incl determination of size according to our storage needs.
Beth's friendly, detail minded information and compassionate response made a hectic, stressful relocation manageable and less overwhelming. Thank you Beth!
Ample parking, clean, cool and most importantly opened Sundays and until 10:00pm! This is one of the only storage units in Hollywood that has late hours and is opened on Sunday. Customer service is great - highly recommend!
Susie and Beth are extremely professional and diligent in their efforts and have been a delight to work with on our numerous projects which have required various short and long term rental agreements. They always anticipate our needs and have accommodated us in a variety of ways over the years. Highly recommended.
I couldn’t decide on which storage facility i felt most comfortable at, but once I walked in and Beth helped me she put me right at ease. I feel great about my decision. Beth was wonderful to talk to and super helpful with all of my questions!
Beth was amazing! Got me a good deal on a unit and had be in and out in 30 mins. Thanks Beth!
Beth was amazing and super friendly! I had a long and frustrating day and she helped me move in quickly and with ease. By far, the best storage unit company I have been involved with! Thank you so much!! Beth rocks !
Susie is of so much help with anything regarding my storage. Her and Beth are very helpful anytime I have any questions. The storage hallways always look clean and there is always dollies available.
We had to look into leasing out a storage unit since we are moving and it was our first time. Beth was super friendly and showed us the available units. She was very accommodating and explained everything through and through. Would definitely recommend this place.
My bf and I came here yesterday to rent a 10 by 10, and Beth was extremely professional, friendly and thorough in her explanation of what to expect. 5 stars also for a clean, well-kept and spotless facility. I highly recommend renting a storage unit here.
Beth was great and made the whole process painless and quick! I've never set up a storage unit before and she was incredibly helpful and patient with me. Fully recommend
Beth and Susie at Extra Space took the time and had the patience to find and secure for us the best storage space at a crucial time and also found us a parking space at their facility. I can thank them enough for their kindness and professional expertise. They made something that we anticipated being difficult extremely easy and satisfying. Curtis Roberts
The best storage facility in the world! I love Beth and Susie so much!
What a seamless process! Susie, the store manager was efficient and helped me with all the specifics needs I had. Gave me a heads up to ask for all the items I needed and gave me a quick and through tour of the facility and my unit. I could not ask for a better experience. She was personable and warm. It was a pleasure!! The facility itself is clean and well lit, great A/C, they accept your deliveries. yay! I could go on and on, wonderful experience.
Very quick and professional service. I leased a unit with Beth over the phone and then was able to move in the same day! Very convenience and safe place to keep my stuff. The ceilings are super high so if you can bring in tall shelves then you can store a lot of stuff in it!
Well what can I say,it was the best experience I've ever had in my life. Susan was the best Assoc: that I had the experience to meet with such warm greetings, and does her best to make sure you gotten the right space for your needs,also she is a great listener, I had a issue with in my life and she lend her ear at that time so I thank her dearly for that. Susan is a five star Associate who knows her job, & very good with her customer's .
This location is super clean and everyone has been extremely helpful especially Susie. Thank you for all of your help through the whole process. You were extremely polite and patient.
Beth was amazing and helpful. Handled my rental quickly and efficiently. A++++
We’ve been VERY happy with our Extra Storage experience.
Store manager, Susie Estrada, was the first face we had the pleasure of greeting us on our arrival to Hollywood.
She’s helped make our experience at Extra Space Storage feel like we’re visiting a friend when checking our belongings… and her attention to the security of our belongings is matched by her generosity to make sure you’re comfortable. In fact she even brought water bottles to us while we continued to endure the summer heat while unloading.
We recommend Extra Space Storage and Susie immensely.
You’ll be thankful when you choose to store your belongings with them.
Sincerely,
Brett & Bonnie
We have been with Extra Space since the inception of our company, 2012. Since then we have had the pleasure to get close with the staff, they’re absolutely awesome. They’re professional and always go above and beyond! You won’t regret choosing this establishment. Perfect location and perfect staff. Beth thank you for always being so kind and cool!!
Beth is by far the coolest, most KIND person. She is super generous and she was incredibly thorough as she helped me sort things out. THANK YOU A MILLION BETH!!! I have trust in this company because of her. 🌸 …
Susie is so accommodating, helpful and sweet! A rare treat and delight - especially when navigating the storage experience. She makes it easy and meets all question with ease. Thanks for your help, appreciate you!
Susie at Extra Space Storage on Santa Monica Blvd is amazing! Moving is already exhausting and Susie made this transition seamless. Positive, helpful and gave me a ray of options. The facility is super clean and safe. So thankful for the experience she gave us.
Susie and Beth are the best! They are always super helpful w coordinating our business needs through our storage unit. Couldn’t ask for
Better customer service and clean, easy to access units.
Hi! I had the pleasure of getting service by Susie! She was very accommodating and helpful. She engaged well and made the experience feel more personable. I was placed in a storage unit that we had not noticed was originally broken. She then moved me to a different storage unit without a problem and apologized for the inconvenience. She was great!
Had to pick some boxes. The customer service person was very helpful and the end of the day still happy.
Beth and Susie are the best! They know the storage business inside and out. They are BEYOND helpful and accommodating. The facility is easy access, clean and safe. Many thanks to both of them! ❤️
Today I went to my storage after several months I hadn’t and met Beth there for the first time .She greeted me warmly, had a wonderful sense of humor and she made my experience there very easy fast and pleasant. .Thank you Beth for the great service we need more of you !
This is my first time renting a storage unit. Susie made the process as seamless as possible, even amidst this pandemic. She is wonderful to work with and the facilities are great! I highly recommend.
I have been at Extra Space Storage since September 2017, I got an amazing online rate, first month free and great prices on the lock and insurance. The A/C is always blasting, any maintenance issues have always been resolved quickly, and the place is always sparkling clean with plenty of parking. I just got off the phone with Susie and Beth who were so kind and helpful in answering my questions about a possible upgrade. I can't say enough good about these guys, if you're storing your stuff somewhere else you are wasting your money!
Beth and Susie are the two coolest extra space employees I’ve ever come across. So fun, funny and helpful. I wish every extra space location had a Beth and a Susie.
Susie and Beth are awesome. Beth helped our cleaning and reorganizing process in many ways, always available to answer questions as regards disposal, safety, and even a new lock.
Absolutely 5-Star experience at this Extra-Space Storage location! Susie (and Beth!) have gone way beyond the call of duty to keep my belongings safe and secure. I’ve been a loyal customer for over 14 years. They know how thankful I am but I want everyone else to know too!
Beth was the best! Made the whole experience very smooth. Such a pleasant personality to deal with! Thank you for everything :)
Susie was extremely helpful in assisting me rent the fourth unit I've rented at this facility. I opened this unit after having a poor experience at another storage facility. Opening the unit was easy and seamless, and they had exactly what I was looking for. Susie was efficient and friendly to talk with during the process. I'd highly recommend this facility!
First time ever storing my things, experience here was amazing. Beth made the process easy and stress free which is exactly what I needed. Thanks Beth!
Wendy and Ray manage this property extremely well, and I found them both professional and likable. I had nice chats with both of them. They take pride in the upkeep of the location. They were always eager to answer all of my questions (and I had a lot!), and returned phone calls in a prompt manner. The place feels very secure.
When I left before my first month was up, Ray asked if there was anything they could have done better to keep me as a customer, and I quickly reassured him that they were great, but that I had found an apartment quicker than I anticipated. I would use this location again. I even got a great discount on my first month!
Thanks, Wendy and Ray, and thanks, Extra Space! Highly recommended.
Just made the move from Bston to LA and storing my items may have been the smoothest step in the process! Beth was super helpful and was quick to offer her guidance as I unloaded all of my things off a giant trailer parked in front of the facility. A true professional!
Susie was wonderful, knowledgable, professional, and pleasant to work with. She answered all of my questions and helped me get set up with my new storage quickly. The storage facility is clean, safe and brightly lit and manager lives on-site. I highly recommend.
I control company accounts here and business with Extra Space couldn’t get any easier. Packages are always placed efficiently and undamaged into the units. Susie, the property manager, is very welcoming and makes managing my accounts easy. She even helps with small things like providing recycle bins or a handheld vacuum when needed. The property itself is very clean and gives me peace of mind knowing there’s not pest in my units.
Her Majesty Queen Susie!
I've had lots of storage lockers and I'm not the easiest customer to deal with but Susie always goes the extra mile for me. She's like The Burger King... "Special orders don't upset us."
I hate having to have a storage locker but they are a necessary evil in life. Susie's bright smile and upbeat, can-do attitude make it much easier to deal with all my junk.
Beth is pretty swell too, once you get past the New York accent. They should have cast her in Green Book. She would've fit right in.
All kidding aside, they both know how to take care of business. I would recommend this Extra Space facility to anybody.
So happy I rented here, Beth was a great help with my belongings while I was making living arrangements!
This is a great facility! Always clean and tidy which is a comfort. Beth and Susie are always great - both friendly, helpful and professional. Thanks ladies for helping us out when we need it!
Had a easy choice with my expert Susie the staff that helped me on selecting my storage. I have a bad back so Susie choose a one level close to the exit that was great for me . She was very knowledgeable and made me feel comfortable at a difficult time because I'm moving all my personal stuff .if it wasn't for her professional expertise I would have gone somewhere else for storage. Thank you extra space and Susie for making my second experience in renting a storage a breeze and hope you get a raise and a bonus for making me feel like a VIP I am .Lol.... I'm Jason morimoto and this message has been approved !!!
There are not enough great things I can say about Susie. She is not only kind and professional but she also was willing to stay late for me when I had a fall through with a different storage company and needed emergency last minute help. She really is so helpful, I can't thank her enough! (The building and my unit is also very clean and nice :) )
Susie at Extra Space made it so easy for me to get moved in and setup with a unit. Process took no time at all, facility is extremely safe (cameras everywhere, unique gate codes, safe access and parking). It’s the whole nine yards here. Very happy first time customer here.
Susie is a gem. I moved cross country and needed to store my stuff somewhere with a last minute notice and she was super nice throughout the whole process. Facility looks super clean too! Would definitely recommend
Great experience, Susie was very helpful through the entire process. Explained everything thoroughly, was very professional, and we had everything done quickly. Glad I found this place online, called ahead and the operator was also super nice and helpful, they both made everything so much easier, thank you.
Beth is the best person I ever meet. She always has a smile and a great personality.
5 star service,Highly recommended asking for Beth
Maria, is a true HOLLYWOOD STAR, excellent service, always eager to help. Enjoys her work, and when I wanted to downside storage, I had no problem.She first gave me a tour, and check my current size space, against my new one, to make sure everything would fit. Offered easy rought access to my
New storage, and great personalty. I would highly recommend you come see Maria, ask for her.You will get a smile, a d the Hollywood red carpet treatment. This lady deserves a raise. Joan Bryant
I’ve been renting 2 spaces for the last 3 years. The staff here is amazing, especially Susie who is always a pleasure to run into. Facility is extremely clean and safe, well maintained and if there’s ever any issues the problems are solved instantly.
I recommend this place to anyone who has storage needs.
This Extra Space Storage is amazing. The facility is clean, safe and secure. The staff is very friendly and always willing to help me when I need them. Raymond has always been kind and exceeds my storage needs. He is kind and handsome. Celine was very nice and professional. If you ever need storage go to Extra Space Storage.
The property was immaculate. I walked in and was amazed by the professionalism and compassion Susie & Maria had for me to make my overall experience amazing. I came in to inquire about Storage and packing supplies for a company I work for. They offered to show me the facility and even showed me the differences in sizes so I could know exactly how much space to obtain to fulfil our company's needs. They also made numerous recommendations for packing when the company is officially ready to rent. These two ladies are amazing. Thank you again for all of your assistance.
Usual good experience here but now I'm Cali !
Suzie answered the phone immediately and welcomed me into the space. She's was very pleasant, honest with the procedure and cost, and listened to my rambling history or how many times I've had to use this service. Would greatly reccommend for anyone having to do the tough move because they really do make it easy and worry free.
JJ was super friendly and helpful with my remote lease. A++
Today I opened another unit at this location and Suzi was great, she went over all my options and showed me multiple units, until I found the one I wanted. Awesome service!
Excellent and very friendly customer service, Susie is top notch and always super helpful! Susie made the moving in moving out process so much easier! Thanks again!
Susie is very professional and is always helpful with everyones needs. She is attentive and answers whatever questions I may have. Not only does she keep her facility clean, but it is also very secure which makes it much safer than the other storage places.
Hospitality. Mostly reserved for 5 star hotels, fine dining restaurants and first class lounges within International Airports... but what about storage facilities? Moving can be detrimental to your personal health- it can increase stress levels beyond belief and the thought of having to pack up your belongings only to place them temporarily in a storage facility can make things even more complicated.
Thank god I met Susie and Beth. From the moment I called the corporate office to source the right space for me, to the moment I met both Susie and Beth- I felt like I was being treated like a friend, like family. Big smiles and personal attention- Beth and Susie make you feel like an honored guest and that your belongings will be cared for as if they were their own.
I honestly received better service at Extra Space Storage than I have at even the finest hotel establishments. I am sincerely blown away, and I highly recommend those looking for peace of mind to consider this team and this company as it's given me peace of mind I most certainly needed.
Thank you Susie and Beth and thank you ESS- you guys are truly special and one of a kind.
NG
Just had the pleasure of working with Beth to rent a storage unit. She is knowledgeable, responsive, and made the process super easy. Highly recommend Extra Space Storage!
Ray and his team has given me the best experience I've ever had regarding customer service and giving me what I need. The place is always clean and safe when I'm there, and they are always there to lend me some guidance or even a smile for free! Thank you Ray and his team for being totally awesome and dependable.
If you've never visited Ray before for your storage needs, this is a great time because his brand new colleague Lew is as courteous and as attentive as Ray has been in my time at Extra Space.
Recently my roommates and I had to move out of our house unexpectedly and decided to get one large storage unit to hold our belongings for a month. Philip (the assistant store manager) helped us to get set up quickly and without any problems. He was extremely helpful and made everything easy for us. After the month I still had belongings that I wanted to keep in storage, so he helped me find a smaller unit.
On the day I decided to move my things from one unit to the other, I found a lock on the newer unit and started to walk towards the office in order to get him, but he had already seen me coming and was on his way to help me! He is so incredibly helpful, kind, and great at his job! I highly recommend this location!
Excellent experience with Suzie. She was professional, courteous, knowledgeable and super friendly. The facility was clean, well ventilated, and smelled clean. Everything was working properly from the online reservation to the quick agreement processing. Very appreciative of the exceptional service.
Every time Ive needed a storage i always come here and Susie's customer service skills are always on point and with a smile.
I recently met Beth and makes a great addition to the the Extra Space Storage team continuing the tradittion of helpufl and dedicated employeess.
Moving and having to store your belongings can be tedious and exhausting work, but you are always sure when you walk in there to feel the great vibes from Beth and Susie!!!
I had a great experience with Scott Young at this location he has the best customer service performance. He communicated very well with us and is genuine we were sold on the location even though there are a few locations not much further for just a bit less we chose this location because of Scott we went to public storage on this same road the service was not satisfactory. We are very thankful for Michael and Scott.
Beth was the best. Efficient, helpful and a New Yorker.. doesn’t get better than that!
Had to get a unit in a hurry the other day for a friend. The whole day was really stressful but as soon as we met Beth everything turned around! She gave us a brief tour and showed us the unit and amazingly clean facility. Definitely coming back here for my next rental!
Susie was SOOO helpful and thorough! She answered all of my questions and was so kind! I would recommend this center 10 times over!
Beth was wonderful over the phone helping with figuring out a solution for missing keys on a time crunch. 100% would use Extra Space Storage again.
Very good service Susie was very helpful
Thank you
Suzie went beyond out of her way !!! We live on the east coast my daughters car was stored there . Due to the pandemic we decided to have her car shipped back east but the key was here in New Jersey . Suzie helped us tremendously. The key got lost in the mail Suzie stayed on top of it daily even chasing down the mail man in Los Angeles and ultimately FINDING the lost car key . She also helped coordinate with the truck driver who picked up my daughters car . I cannot not say enough good things about this location and it’s staff !! If it weren’t for Suzie I don’t know what we would have done from the opposite coast ... thank you, thank you, thank you Suzie !!!!!!!! Absolutely stellar experience from rental to end 😊
My office has been storing here for a few years. The place is always clean and safe. Ray and Wendy helped us upgrade our unit and were so helpful. They made the transaction so easy. They are both great customer service reps!!
I shopped around for the most affordable storage facility. Not only was Extra Space the cheapest, it has the best customer service hands down. Ray was so friendly and helpful. He helped me find the perfect size for my needs.
The location is also a lot nicer than some of the facilities I have seen elsewhere.
I will definitely be recommending this specific location to friends and family.
By far the best storage in the area . This place is always super clean and well maintained. Employees are always upbeat and friendly and go out of their way to help. Susie always goes above and beyond to make sure i am satisfied customer . I recommend anyone to store here .
My experience with Extra Space Storage at 5825 Santa Monica Boulevard in West Hollywood can be described in few words, great, seamless fantastic, professional and the best customer service I have had thus far with a storage facility!!! Wendy and Ray took care of my storage space needs from day one, took the time to explain the whole process and call me when I have deliveries. They always welcome me with a smile and make me feel right at home. In addition, I do not know if they work off commission or not, but they just recently gave me a recommendation to upgrade my storage for delivery convenience I felt that it was sincerely and genuinely for my best interest and not just to line their pockets. I would definitely refer this location to friends and family!
great clean big place that it's hard to find these days.
plus the office crew was excellent.
ask for scott, he's amazing!
so professional and so sincerely sweet he genuinely helps all the people there.
I've never seen this man rest or Goff off.
kindly explains all the details and doesn't get irritated or get snappy to people who's little slow to understandings, but does it with big smile,,, always happy!
this is the nicest storage office person I've ever met.
believe me,, there's some real crooked thieves at other places that we've been through. this man we trust!
thanks extra space!!
I have little "expeirience" in dealing with storage units, but I can't imagine anything bad being said about extra space on santa Monica and Van ness. Beth Is who helped me sign up, and it couldn't be any less painful and/ or difficult. And I really appreciate it, considering I showed up one minute before closing. Both ladies are awsome, one being the on site manager. If there are any other employees that work there that weren't mentioned, I apologize as the other two outshine you, and it's a strong possibility you might be hiding or something. Seriously, though. Good spot to store your stuff at
Susie, the manager, is absolutely awesome! She replies right away, is super helpful, and always kind. I picked to rent at this unit based off of her knowledge, fast reply and great attitude.
Ray and Wendy are fantastic to work with and the facility is clean, organized and in a convenient location. I've rented both personal and work-related units through Extra Space and have recommended it to others - in all cases, the transactions have been seamless and friendly. I'd highly recommend it!
They were wonderful! Helped find another storage unit for the best price when I ended up needing a bigger unit. Shout out to Susie and Beth, so sweet and so helpful!!
Had very good customer service, walked me thru everything.. beth was great . She really made me feel that my stuff would be safe here and not to mention she made me feel welcomed
First Time Renting A Storage ! Beth was amazingly awesome ! Glad to have her help . She needs raise for the great work and customer service she gives to each and every individual ! :)
I really love the staff there- Very friendly and nice! and how clean the office is! I use storage for years and this is probably the cleanest one i ever rent :)
The second plus for me is possibility to recycle cardboard, which is very important for me.
I'm Very happy and will stay for longer!
Absolutely amazing staff members! Raymond made my whole moving experience stress free and painless. Highly recommend the 5' x 10' (If it's 1 bedroom worth of stuff). Great location, well kept and very secure.
Raymond was very helpful and courteous. He was able to help me book a unit, as well as get me account information for several other units that I had booked. Raymond helped me with my needs quickly and efficiently, and did so right away without an appointment.
Additionally, I spoke with some Extra Space personnel on the phone, and they were incredibly helpful as well.
Side note - the facility itself was very clean, as well as the restroom on site.
The customer service I received at this place is top notch! They have a wide variety of units to choose from at very fair prices. I would highly recommend Extra Space Storage to anyone in the LA area!
Really helpful! High quality facility also large elevator is super nice! Was helped by Raymond Gutierrez and it was excellent service he helped us get a larger unit which we absolutely needed that day as most of us had to leave the country the following day. Also he seemed to manage helping multiple people at the same time super well.
Reserving a unit online was simple. Susie called to set up a time for contract signing and walked me through the whole process. She is friendly and knowledgeable. Unit and hallways were clean and well lit, unlike some other storage companies that I have seen.
My experience with Extra Space has been Great !..... Susie and Beth are always readily available with professionalism and a warm smile., Everything from billing, hours of access, size and location of my storage unit ,
all the way through to how well kept the building and property is maintained has added up to a completely positive reflection for me.,,
also, Christiana (who I only see occasionally) , she's a nother 'great team player' at Extra Space, always kind, and willing to assist with what ever is needed , she has also left a very well deserved, lasting impression on me...
So over all, I Salute the Extra Space Team...
for a very warm and well running operation,
God bless you, and your family and friends 🙏
I'm at this location a few times a week and I love the way it's managed. Thanks for being so great Susie and Beth!
My experience with Extra Space Storage at 5825 Santa Monica was simply AMAZING. The staff had great attitude from the beginning and knew the meaning of GREAT CUSTOMER SERVICE. This is my first time renting a storage unit and all of my questions were answered while they also gave me a walk through of all the necessary details I need it know. The manager Wendy and her staff left me with peace of mind that I have left my personal items in GREAT trusting hands.
Wendy and the amazing staff at this Extra Space Storage have always treated me like a valued customer. This is in addition to the fantastic accessibility and great maintenance of this location. There are always plenty of carts available and the layout is great for getting stuff from your car. I HIGHLY recommend this place. And I've been through my fair share of storage locations.
Had the pleasure of working with Philip to find a storage space for my company. He was incredibly nice and helpful. It got pretty busy too and he worked quickly without getting flustered which is pretty rare! Glad to know that there are great people working there as I will have to access the unit pretty frequently. Thanks Philip!
I had a unit here for over 3 years and l appreciate the outstanding service. Thank you Susie for all of your help! Beth is also an outstanding employee of this company.
Philip and Ray made the visit quick and painless. I was offered coffee and given tips on how to best pack a unit that would save me money. The service was professional as well as friendly. They worked with us to prorate the time we would not need on our last month also. That made Extra space storage our top pick.
Just moving out, I’ve been over two years....Beth and Susie have been amazing! I will definitely recommend this place! Always clean inside and out! Thanks! I’ll be back if I find the need to store again!!!
The best storage facility I have ever used so far. Convenient location, easy access, clean spacious units and reasonable price. Wendy, the manager, is a really friendly nice-to-deal-with flexible person, who is always ready to help and walk an extra mile to satisfy your needs and answer all your questions. Will be definitely using this place again and again.
Ms. Losee was a great assistance to me with getting a new unit. She was even doing a great job of assisting me and another concerned tenant at the same time.
Beth is amazing! And made my 1st storage experience rock! Ty Beth for being very helpful!!
Worked with Beth at Extra Space and was incredibly helpful and friendly. She answered all of my questions and was able to make the experience and set up incredibly easy and stress free.
Beth and Susie helped me out of a bind today, they quickly fixed my issue and went above and beyond with their professionalism, courtesy, expedience and kindness.
Great experience and hassle free. Susie at extra space storage was extremely helpful and caring about my needs and made this transition a smooth process. Five star quality customer service!
Beth and Susie have outstanding customer service, really nice people. Made me feel right at home, Beth helped us find the right storage for our stuff.
Beth was stellar in customer service at Extraspace Storage today as well as other days she has helped me. This location has been my fav so far.
My experience here was great. Especially Raymond Gutierrez, he truly knows the meaning of customer service. He keeps the facility clean, safe and secure. I would highly recommend this facility to anyone that needs storage. Wendy was OK too.
I rate this storage a 5. Suzie the property manager is so awesome. She is so helpful and welcomes you with a smile ready to help with any questions. Customer service is key and Suzie holds the key.. Satisfied Customer
Use these guys. The place is clean, secure and very accessible. Beth and Susie are the best. They make signing up so simple and pleasant. Don’t know what they’re earning but they deserve a raise!!!
Renting the unit was seamless, after reserving online I was promptly contacted by Susie, the building manager, to confirm what time to expect me. Upon arrival I was immediately shown 2 units, one that I reserved and a smaller one which I went with. All in all was there for maybe 15 mins getting everything I needed and with excellent explanations of anything and everything I needed answered. A bit on the pricy side but in the middle of Hollywood it happens to be one of the best values I could find hands down!!
Beth was fantastic and so easy to talk to. She made this whole "renting a storage unit" a breeze! Will definitely recommend this place! Thanks Beth!
Martin is the most awesome personnel in this branch.
He listens to his customers needs. He helped in whatever way he can.
When you call and he is with the customer, he politely tells you that he will call you back and he keeps his word, he calls back. I highly recommend this branch to all who needs extra space.
Not to mention the cleanliness of the facility.
I've never been to a more helpful and courteous storage facility in my life! The staff here is nice and always offers water (it's getting hot in WeHo these days). The facility stays cold and the storage spaces are safe and clean. Double lock capabilities and they offer various storage sizes. Top notch storage facility.
Susie was very helpful and knowledgeable. Her facility is the cleanest one ive seen in my search for storage. I would definitely recomend this location especially because there is a good amount of parking available. Security also seems to be very important at this facility , they have cameras and every unit has an individual alarm.
So far, so great.All the individuals I have worked with at Extra Space have been lovely. Do pay attention that the leases are month to month, so they do increase prices after the first couple months. But from my experiences, they work with you.
Beth was absolutely fantastic and helped me in every way she could. The facility is great and clean!
Since day one the staff has been helpful, extremely professional and given nothing but great customer service. My account was initiated by Susie and along the way I met Maria who has been just as great. Thanks girls for all you do.
Susie and Beth are the absolute BEST! We have multiple units at this location and they are always super helpful, friendly and professional. Highly recommend!!
Beth and Susie are the best!! They have been extremely helpful!
I highly recommend this place. It’s very clean, safe and easy to use.
I have been a tenant for awhile and have had great service! Wendy is very professional and friendly! She always greets me with a smile! I recommend to all my family and friends!
Great service. The manager Susie is great . Friendly and warm. I recommend everyone to rent here and forget the orange guys. Trust me you won’t have any regrets.
Beth and Susie are the best and always accommodate me when I need them. They drop our -getaround packages to our storage units which saves me a trip. Great personalities
Great communication I always come to this location of Extra Space Storage thank you so much and we'll definitely recommend more people to come this is the best storage top-notch.
Martin Robleto was a busy man today. Had to wait on him a couple of times. However, once we had his attention, he was very attentive and made everything easy for us. He was thorough in explaining everything. His facility was impeccably clean as well.
It is the cleanest and most convenient storage place ever. Susie was beyond professional and truly was wonderful. The idea of the storage experience has been lower 3-5 out of 10 in at 2 other places. This place is a 10. The only place to store your stuff in LA.
Beth and Scot were the most awesome managers! Love you all and thank you for your support!!
Susie, the manager, was very helpful and explained everything in detail. She helped us pick up the perfect unit for us. She is one of the reason why we decided to store with this place ☺️
Raymond was the man here.. He was fast, easygoing and extremely helpful.. he helped me find the perfect size space and I hardly ever needed to check on it.. when moving my stuff out he pro-rated me the days of the months left that I had already paid for but obviously wouldn't be using as I was moving out. I highly recommend this storage and moreover Raymond.. thanks again
Beth is the best! She is the storage Guru. She helped me find everything I need and she’s awesome!
Susie was incredible!!! Beyond thorough and sweet with my whole setup. Would recommend anyone coming to this location simply based on her helpfulness.
In the two years I've had my storage unit, today was the first day I actually felt safe there. This was all thanks to JJ. He was truly "Jamazing." He greeted me with a smile, and asked if I needed anything. He's a very good guy! This is the highest level of customer service I've ever had at Extra Space. I hope he's there next time. He should honestly be training the other employees. Thanks, JJ!
Using Extra Space Storage West Hollywood has been a GREAT experience! Wendy is so very helpful and professional. Everyone at this location sincerely likes their job and cares about their customers. Thanks again Extra Space Storage, especially Wendy, for making my move to West Hollywood a better and easier experience!
This was my first storage rental experience and Beth was extremely helpful throughout the entire process. Thank you so much Beth!
Beth and Susie have been a tremendous help .They are kind and considerate always trying to lend a help. I think they should get a raise or a promotion or both.
Ray was great... He showed me couple of units, made sure he asked all the questions to ensure I had the right storage needed, hr personally tested the new lock I purchased, and so far an overall great experience.
Just popped in with my husband to check out storage units. We didn't find anything that suited our needs however Raymond Gutierrez the assistant manager went out of his way to assist us with sourcing another storage unit at a different facility!! The customer service here is exceptional and we highly recommend coming in for storage! Just ask for Raymond! Thank you for your help!
Beth and Suzy are great ! We have had around 5 different units throughout the years at this location and they are both great and very helpful throughout the process.
Susie did an amazing job! So impressed of how clean the facilities are. Thank you Susie for such an awesome attitude and such a hard work, you made everything so easy!!
I came in two days ago to get a quote, and I was helped by Maria. She was very nice and personable. She showed me the units and quoted me the prices.
When I went back this afternoon, she reserved a space that was set aside for me to be able to get the first month for free. Thank you so much, Maria!
Great place to store. Ray has been amazing. He figured out what my needs were and found the perfect space for me. I will definitely recommend all my friends and family to him. Safe and secure!
Susie is the best! Customer service is amazing! Love the 6am to 10pm access hours. Super clean and secure. Best storage I’ve ever used!
While I appreciate that the front office room is clean and bright, and that the staff seems friendly and looks to be helpful, I still have reservations about ESS. That they increase the price every few months ('it's out of our control'), it casts a big shadow on my satisfaction. When you've been a good customer for years, why alienate them? I've never had a good answer why they increase 10-15% or more every few months. It's too expensive.
The units themselves are adequate, if the hallways aren't all that well-lit. Depending on where your unit is, there can be a long dolly ride away before you reach the elevator.
The retail portion is obviously convenience-based pricing. So why stay? Inertia. It's a pain to move, and they know it. And ESS counts on their customers to be too busy or lazy or unaware to do something about it.
My experience here has been mostly OK, with the exception of the time a big rain storm hit the area and many units flooded. To be clear, the legally responsible party was a national cell phone carrier that had leased space on the roof (?) of this Extra Space, and due to that, the flooded was blamed. It was horrific dealing with that legal team - and the negotiated financial award took way too long to track down. I never quite got how ESS leased space on top of the space they were already leasing.
Susie was amazing. Very friendly, extremely accommodating. After shopping around for storage in the area she was an amazing breath of fresh air. Go here first.
I want to thank JJ for being a boss! He made something seemingly overly complicated, super easy breezy, and access to the space for my business purposes is now golden. Really appreciate this storage facility and their customer service. Truly incredible.
Beth and Susie are AMAZING....couldn’t ask for two nicer people. And this place is always spotless. Will definitely recommend!! Thanks girls!!!
I love Wendy and Ray they both are very nice and good people. The storage spaces are kept very clean. You could tell that they have passion in there job. I want to thank them so much.
Beth & Susie are the best! They even put our boxes in storage for us! I love them! The best storage ever!
I have no complaints, Wendy and Ray are very helpful, and have never had any major issues that could not be resolved.
I recommend this storage facility to anyone who needs easy access to stuff smack dab in the middle of Hollywood/Downtown/Koreatown area with fast access to the 101.
-James
Susie was so extremely helpful,sweet and compassionate . The whole process was quick and easy and ready to load in no time.
Beth was a delight, and incredibly helpful and personable. Get this woman a raise and also let her have a longer lunch break- girl deserves it
Suzie was amazing she helped us open a storage locker and she gave me a great move in special and she had an amazing attitude. You dont find that type if great service anymore. Thank you Suzie!
Beth was fantastic. Answered all my questions and made sure my first storage experience went smoothly. 5 stars.
Wow am I impressed. Not only was it cheaper than anything else in the area they were cleaner and had a larger selection of units the main thing I love is that there is access untill 10 pm. The employees were polite and never rushed me. She seemed to enjoy helping me out.. Thats unusual in this day and age.
Great facility. Overall me and my wife had a great experience with extra space thanks to Susan that helped us with everything she was very professional and friendly. I recommend this facility to everyone!
Great customer service! Susie and Beth have always been very helpful.
Beth = Professional, friendly , informative, easy and quick. Thank you again Beth for your assistance. Wishing everyone the same positive storage experience.
Great customer service and the space is always very clean and well kept! I have been renting here for a little over a year and I am beyond happy. Definitely would recommend this place for anybody looking for storage services.
Suzie and Beth were PHENOMENAL, I felt very welcome and was helped with any need I had. I highly recommend using this location specifically.
Beth was so amazing! After leaving one location that didn’t have the size I needed, Beth made the process amazingly swift with full details!! Go Beth!
Best storage ever! Beth is the nicest person ever and I strongly recommend getting a unit here :))) it may be a little more expensive(a few dollars), but you get what you pay for ^.*
I’ve been storing thing here with my company for the last three years, Beth and Susie are amazing!
Beth is amazing she made me very comfortable and happy with my decision to come to the storage facility!
Beth is amazing! She was very insightful and helped me get the best deal. Highly recommend.
I’ve heard horror stories from other places, but not here. Beth and Susie were great! No issues moving in or out. Highly recommend!
Beth and Susie are so helpful and honest, I will never ever think of leaving this location.
I havent seen such great customer service as i did from Raymond Guitierrez. He was extremely kind and patient. he took the time to answer all my questions and He even took me on a tour of the facility. i will be recommending this Extra Space site to all my friends and family. Top knotch service, reasonable price, and very will kept and clean. what more can you ask for.
Beth was awesome. Just signed for our 7th unit for our company! Come here for all your storage needs.
Lost the key to my unit and JJ helped me to open the unit. He was very kind, understanding, made calls, talked to my wife, really really nice guy. He even gave me a bottle of water after all. Big ups to JJ for the EXCELLENT COSTUMER SERVICE.
It's was a very good experience
Excellent
Beth and Susie are the best. They’re very courteous and do an excellent job managing the storage facility.
The staff was very helpful and made everything as easy as possible. Thanks to Beth, I had a successful move out!
I've lived in LA for 6 years and have found the only Extra Space Storage location I will ever need. The management (Ray or Wendy) alone is one of the main reasons I actually have been with this location for so long. Hands down recommend this location.
Really outstanding experience! Beth was great from beginning, answered all questions, and everything was done so quickly. Highly recommend!
Amazing staff and service. Missed a few payments on a storage unit and the manager there, Susie, was kind enough to remove the standard $30 fee. Every little bit helps!
Beth was so helpful and did her best to make sure I got a great unit and a great deal.
Always helpful, thorough and kind. I have NO complaints. They made everything simple and have always been considerate of customer needs. Thanks ladies for everything!
Beth and Susana were such a great help Beth she was very knowledgeable great customer service five star rate
This place was great and service was fast and with a one free month storage free. Place definitely provide secure safety. JJ who works there was so kind and friendly and made this process so easy for me. Love it.
This place is excellent. Beth in the office made it so easy. I am very probably consolidating all my storage units elsewhere here this facility. Thank you!
Very helpful, love the the professionalism of Susan and Beth the absolute BEST, Makes my stay worth it!!!!!
Susie was incredibly patient helpful... made the rental process very easy. Very glad I chose Extra Space. Would definitely recommend!
Very security conscious.
affordable. first month was free.
24 access if you can show its really needed but you have access from 6 am to 10 pm anyways.
it's clean.
and best service from 2 great staff members. ..Wendy and Raymond
I would like to thank Susie who was incredibly helpful and professional. The property was spotless clean! I am very impressed and more than pleased, thanks again!
Great place !!! Friendly staff.
Such an easy process renting a storage space here, thanks to Beth and Susie! They were both so helpful! And the place is so clean! Thanks girls!
Beth was amazing!!! The process couldn’t have been easier and the facility is so clean and new and organized. Highly recommend!
GREAT customer service! Nadya was very helpful, professional, and nice. She helped me pick out the perfect unit!
After a long online search for a good,safe, clean place to store personal items, I am very glad I chose Extra Space. The largest part of why I chose and recommend it is because of the staff onsite at this facility. Raymond Guitierrez stands out as the largest reason I chose Extra Space over Public Storage and others.
They are clear, honest, clean and friendly. I would definately recommend sending all your storage needs to this facility.
Customer service was great! They gave me a move in special that saved me a lot of money. Everyone who worked there were very helpful and nice. Would definitely go back when i'm in need.
Friendly staff and Susie was awesome!!! She was very personable and welcoming! Highly recommend this storage facility!
The person at the front desk is very friendly , and helpful
I feel very please for all the hard work she did for me , and helping me to get the best storage for my belongings.
Excellent service
EXCELLENT+ - Emily facilitated my moving experience with thoughtful professionalism, precisely addressing my storage needs. Now, I have "Extra Space" in which I'm taking this relaxing break. I highly recommend Extra space on SM Blvd in Hollywood.
Professional and friendly staff in a nice clean and safe environment. Suzie is the best.
The place is open until 10pm unlike other places that are strangely only open while most people are at work.
These folks are helpful, friendly and professional. I can recommend them wholeheartedly! The facility was clean, and very well-run in the Hollywood location and I'm certain it will be the same for other locations!
Susie was great! Really helpful, informative and quick! The place is clean and you have access to your unit from 6am-10pm!
Susie provided me with some of the best customer service That anyone could ask for! She went above and beyond for me in a time of need. I’m very grateful
Susie is amazing! Glad I chose this location last minute ! Took 20 minutes to register and unload my stuff so I could hit the road on time . Thank you :)
Great customer service and excellent storage space. First month was free and staff is very friendly. Easy access and perfect location. Great low price, Highly recommend ESS.
This storage location is the best - Wendy and Ray are really kind people and it's great to see them when I visit. I would recommend to all of my friends to use Extra Space for their storage needs.
Susie was amazing, she was informative and patient with us... she was helpful in getting us the right space for our personal needs!!
Beth shines bright! Truly goes the extra 10,000 miles to make storage simple, personal and friendly! TOUCHDOWN!!!!!
Ray is very professional! He's friendly and helpful! I was in a transition in life and he made it very easy! Anyone looking for storage should rent here!
Susie and JJ are awesome at this location! Always happy to help happy and very accommodating! I can’t say enough about these people in the store.
Just wanted to say this location was very helpful and clean and very safe and secure looking. Susie is amazing and helped me out and answered all my questions. Thabk you again Susie for all your help
Best storage building I been ..verry clean...
Beth is awesome always helpful and nice..
Love this place! Susie and Beth are the best!
Beth has great customer skills, very friendly, professional, and knew exactly what I wanted
Amazing location, the staff is great easy access to my items. I would highly reccomment. Susan helped me with finding the right size unit for me thanks again!
Very helpful, especially when I had to move on very short notice due to covid and store my stuff a lot longer than expected. I would definitely store stuff here again!
Susan sanchez is amazing .
Very nice and very professional great customer service .
Beth was very helpful and helped me close out my account once my unit was no longer needed
Was fortunate to do both the move-in and move-out process with Ray. He is really great at explaining all the procedures and helping out if plans change. If you decide to rent at this Extra Space location make sure you work with Ray.
Beth was very friendly and got us a great unit!
JJ was very helpful! I messed up the lock on my unit and he fixed it within ten minutes with no complaints. Great customer service!!
This place has awesome customer service and very convenient location. Maria took the time to help us find the perfect storage unit to fit our needs.
This places is wonderful. Susan and Beth go out th of their way to help you in every moving needs. The place is very clean Good people
5 Stars Thanks for making sure I was all set Beth!
Great experience. Beth was very helpful and quick renting a unit to me.
Great facility, great staff, made my life easy! Special shout-out to JJ and Maria for helping us switch units and making it as painless as possible!
Beth and Susie are storage EXPERTS! Clean, well lit facility and best access hours in the area!
Susy was amazing!! She helped me more with all the details of the storage. Very kind and helpfull
Beth did a wonderful job very good person and good at what she does.
Super easy peasy. Beth was very helpful and made this experience so much better with her positive And helpful attitude Thank you
This place is awesome! Pilip was very helpful throughout the whole process. They really care about the security of the storage space and make sure you get the best deal.
Susie and Leo where extremely helpful even tho the space i ended up securing is not at their location i greatly appreciate the help finding a unit perfect for me and my location.
Susan great customer service very helpful and friendly gotta love her
Beth was AWESOME and VERY HELPFUL!! Great experience... THANKS
Very good deals ! Beth help me so much when I needed and I appreciate her hard work!
I was taken care of by scott young today. I was impresed by the profesional clean unit and the unbelievable service scott provided. I am defenantly staying. He is the best.
Beth was awesome and a great attitude, helped me out on a very stressful day! Amazing help.
SUPER CONVENIENT AND GREAT STAFF. BETH IS THE TRUTH!
I love this place: It’s clean, friendly, and there are great access hours. Beth was very good and efficient!
I was so pleased with the spacing I’m currently renting 2 units one for an old car and another for cloths both are suiting and meet my standards. GREAT
Great customer service, Susie was very knowledgeable and set me up with a unit that was perfect for me! Thank you!
The managers Susie and Beth are amazing; they immediately addressed a situation and helped me solve the issue!
Thanks to Beth and Susie they made the process so much easier to find a storage unit perfect for us. Quick and easy! Thank you.
Susie was super helpful and got us all setup and ready to go with our new unit!
LOVE BETH!!!!! She was the best! So nice and friendly. Super helpful
Susie was a great help! She assisted me in choosing the best unit.
The person to see is WENDY TEZOCO!
When my wife died 2 years ago I was lost and a mess. It has taken me 2 years to recover and go back to living! During those 2 years as all my stuff AND MY WIFE's CREMATED REMAINS were in the unit WENDY TEZOCO made sure the unit was always SAFE, My LATE WIFE WAS ALWAYS RESPECTED and every need I could have and all understanding for my recovery was her personal priority. When it came time to get my LATE WIFE, CLOSE OUT MY UNIT AND TAKE HER TO MY NEW HOME WENDY TEZOCO UNDERSTOOD and was there at all times.
Great service- Susie and Beth were so helpful and accommodating. I would 100% recommend this place.
Susie was truly so helpful, and there to answer any concerns. Great to work with! Would definitely recommend this space.
Great place to hold your belongings , Beth was an amazing help ! She needs a promotion 😎 …
Beth was super helpful and made my first storage unit journey a breeze
Great facility, clean and secure. The front desk staff was incredibly helpful and knowledgable.
Used this storage for our business. Very nice and helpful staff. They accommodated all of our needs. I recommend this storage and will use again in the future.
Very friendly and courteous staff, facility is very clean. Never had a problem getting a cart for moving. Highly recommend this location.
Super helpful staff - great facility. And for me late access is so helpful because sometimes you’ve go to get something but after work.
JJ great person to meet, very professional on his work. Love to have him around always. Best, Arthur
Wow! First month free? Individual alarms for each unit? Clean property? Ask for Phillip, he's THE MAN! I'm moving STUFF out to east side. #moving #inandout #extraspace
beth offers a spectacular service thanks for your attention God bless you !!
My visits here are always great! The girl at the front desk Susie is always so kind and helpful.
Scott was a great help setting up my storage unit. I got a free first month. Thank you Scott!
Susie and her staff are very professional and helpful! Very clean facility, good access hours, and most importantly Susie!
Susie was great ! Very good customer service and clean facility! Definitely will recommend!
I have used this location for several years now, and I continue to be so impressed with the customer service, cleanliness, accessibility and security this facility offers - the best I have ever experienced!
Beth and Susie are always amazing. Super helpful and accommodating
Beth was soooo helpful... I’d recommend working with her if you go there!!! I’m super satisfied!!!
I use it for the first time, but the traffic is very convenient and very clean. The staff are very friendly and will look for you again if you use them next time.
thank you!! .....Number 1
Extremely helpful and accommodating when you are in need of storage due to business overflow - super helpful guys- Steven and Philip are super helpful and I reccommend this company and these guys to anyone in a bind and looking for that extra storage.
We found this extra space storage to be clean and well organized. Suzzie was very helpful, spending extra time to advise us on our situation.
I recently went into this location inquiring about possibly renting a unit. I was impressed with the staff both Beth and Susie were excellent and efficient.
Beth was AMAZING!!!! I was in an out in a jiffy! Would definitely recommend this storage space
Maria helped us look at the storage, great service. I like the place. Very nice and clean.
BETH WAS WAY MORE THAN HELPFUL
AMAZING SERVES
PERFECT COMMUNICATION
VERY CARING AND ON POINT
KNEW WHAT SHE WAS DOING
GOT MY STORAGE WITHIN 30 MINS
Susie was great, communicated very well.
The process was very smooth.
Susie was very accommodating and super friendly, made check in a breeze and found me the best deal!
Extremely easy process and staff (Susie) was exceptional. Great location, super clean spaces!
Real clean nice area awsome customer service from scott! Best storage place ever people!! Great prices happy customer!
Fast speedy service Beth was amazing and a joy to speak with!
Customer service is awesome, Beth was so helpful in everything I asked for.
These guys are great! Very friendly and happy to help. Highly recommend!
Beth was a great help with setting up our new storage space!
Pretty good facility. Tons of local businesses us this storage space. So feel pretty safe if have to access after business hours.
What a great storage! They are open late and super friendly and getting in and out at this location is a breeze
I definitely recommend them
Beth and Susie are the absolute best, extremely helpful, and caring! Thank you both!
The customer service was outstanding and professional. Thank You Beth for all of your help.
Beth was there to provide insight and clarity to a crazy move during COVID!
Beth was amazing! Found us a unit fit for Kings.
Great service!!! Very professional..I've been to a few places this place hands down is the best. Ask for Wendy she knows her stuff!!!
Best Storage Services. Good service and very clean facility! Thanks Susie for all your help!
Great customer service from Susie and Ciara clean environment do not take the carts from it gets ugly when they have it missing
And great service and fast
Beth was amazing with assisting me with my storage needs!
This facility is very clean and well maintained. Susie is very helpful and knowledgeable. I would highly recommend this storage facility.
Susie was amazing and super accommodating. Definitely recommend this facility.
Susan is such an amazing staff she helped my family choose the proper storage.
Lovely moving experience Beth was amazing !!
Susie and this storage facility were great, thank you again for everything!
Phillip provides professional and kind service. I feel great with the ease of this rental. Highly recommend.
Susy is a nice person always help with the little details I’m very happy all the place is very clean and susy help with all my questions Thanks susy.
I am very happy to find a place like this the assistant manager is very knowledgeable Ann very polite I think he exceeds customer service I give him 10 plus
Best storage! Friendly professional staff. Especially Susie! Clean, good security.
Beth is a very great person great storages great prices thank you Beth and Public Storage.
Quick and efficient service. Gave us a great deal when we really needed it. Would definitely recommend to a friend!
Beth Losee help me a lot and has good customer service
Best place to store..this is cleanes facility I've ever been to. Ask for Susie or Beth!
Scott gives great customer service. Friendly environment. Clean hallways. Units also clean.
Susan is very professional and friendly. Excellent customer service!
Was helped by Nadya ahe was a great help knew the building well n got process done quickly
Susie provided great service!
Highly recommend
Great storage. Clean, secure and convenient. Staff is attentive and professional. Highly recommended.
Thank you Susan! Super informative, made the whole process soooo easy to understand and had the best customer service.
Beth was awesome!!! AND SHES FROM NY!! :)
a little expensive but completely worth it.
Susie, was amazing and help'ed me throughout the entire process.
It is ok they have and keep the storage room clean and the building clean and a very good shape
I had a grea experience with Susie E she answered all my questions and was so welcoming
Susie is the best. Customer service is great. This place is efficient and clean.
Beth was great! Process was fast and good deal
Steven was was extremely helpful. He was just amazing and thanks again.
Suzy & Beth are fabulous. Great facility!
beth has the most amazing service!!!! I love this place!
Susie was the BEST! Went above and beyond!! Would definitely recommend!
Amazing place for storage. Also JJ is amazing. Always helpful and has answers to all your questions.
JJ was a great help today! Super friendly, great customer service! :D
Great customer service Scott and Susie are the best. Super clean and convenient