Reviews of New York City Harley-Davidson. (Motorcycle Shop) in Yonkers (New York).
New York City Harley-Davidson
42-11 Northern Blvd, Long Island City, NY 11101, United States
Description
Information of New York City Harley-Davidson, Motorcycle shop in Yonkers (New York)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of New York City Harley-Davidson
Sunday
Closed
Monday
Closed
Tuesday
10 am–7 pm
Wednesday
10 am–7 pm
Thursday
10 am–7 pm
Friday
10 am–7 pm
Saturday
9 am–6 pm
Popular times
Monday
10 | |
---|---|
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Tuesday
10 | |
---|---|
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Wednesday
10 | |
---|---|
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Thursday
10 | |
---|---|
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Friday
10 | |
---|---|
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Reviews of New York City Harley-Davidson
Highly recommend this place. I was a little intimidated walking in here at first because of the badass vibes Harley gives off and because I’ve literally never stepped foot inside a Harley store before (previous bike was a Triumph). Glad I did because as soon as I stepped in, Marvin (sales rep), greeted me kindly and helped me find the perfect bike! The rest of the staff were awesome too and helped along the way which I really appreciated. You guys definitely have yourself a loyal client now!
Such A positive experience from start to finish! From the 1st phone call to riding out the dealership, it was seamless. My salesman, Mathew, listened to everything i had to say about what i wanted with my next bike.. i wasn’t misguided or misinformed, he was straight to the point, and made it an awesome experience. I chose A 18 road king special Black on black! knew what upgrades i wanted, being as knowledgeable as he was, he moved me in the right direction, he heard what i wanted and produced exactly that!
If your looking for A Harley, go see Mathew and the team, tell him Chef sent ya!!
ML&R brother
Knees in the breeze!!!
Awesome buying experience and great staff. Very knowledgeable and able to make great recommendations based on riding style. I bought an Iron 1200 and the whole process was great from start to finish! Super easy and I very highly recommend this dealer no matter what you ride. Large inventory of Harley bikes if you want to try them on for fit.
Long story short. This dealership dropped the ball, but one employee took ownership and made things right, and it's because of him that I'll continue to do business there.
It's fair to say that I've spent tens of thousands of dollars at this dealership between bikes and parts. For example, my latest Harley has well over $20,000 custom paint, parts, etc. all purchased at this specific dealership.
I dropped my bike off well a year ago as of writing this review - September 6th, to be exact- It was just delivered today. Yes, I waited for a YEAR for work to be finished on my bike.
A year ago, I dropped my bike off to:
- Perform the scheduled service
- Change out the handlebars
- Powdercoat a shorter riser set (and install them)
- Paint a headlight visor and side cover
- Install a new set of wheels that I ordered
- Change the derby cover
I was informed that it would take a few weeks and that the job was easy to accomplish. A week into the build, I inquired about the price of an air-ride installation as well. The person managing the parts counter provided me an estimate for the total job via phone, and I approved it.
In January, the parts manager sent me a photo of the bike's progress, and it'd been sitting dismantled in the same condition for three months.
Concerned, I asked about the progress, and she said the power coater was backlogged with work and couldn't get to the parts I had requested power coated.
I consider myself a pretty patient person, and I wasn't angry at the time. I realized mistakes happen, and while there should have likely been other solutions, I made up my mind that a motorcycle wasn't a priority, it was winter, and chose not to take offense.
Pre-COVID, the bike still had not been worked on. And then this dealership laid off the person who was in charge of project managing the motorcycle.
Months went by without an email, phone call, or any information regarding the progress whatsoever.
In June, I received a phone call from Harley asking for me to remit payment for the work that was still yet to be completed. Baffled by request, I explained the situation and my confusion to the person on the other end of the phone, and he mirrored my sentiment and confusion.
It was then I realized who it was - Darnell. The salesmen I'd run into dozens of times at the dealership before. Darnell, who wasn't a service advisor, parts specialist, or frankly anyone I expected to be calling regarding service, was now in charge of managing the work on my bike.
Darnell took the initiative to listen to my frustrations, took ownership of the progress, and worked alongside Ed (the service manager) to get the work done on my bike.
When everyone else 'dropped the ball,' Darnell was there to pick it up and make things right.
I want to thank Darnell and Ed for making things right and putting up with my frustrations. While it wasn't your fault, you took ownership of an otherwise unfortunate situation and made it better.
So, thank you.
From the moment i started my inquiry on a new bike to the final signatures, Harley Davidson New York City gave me a great experience! Id recommend them to any friends or family. Thank you Luis for making it memorable! Ask for him! -Chris Syracuse, NY
Best price and availability for my new Road Glide worth the drive!
John Graf was amazing!!! I live in Florida and was looking for a CVO road glide and could not find one anywhere. I got on the phone and started calling around and searching the Internet without any luck. A couple weeks later JOHN calls me and asked me if I was ready to come pick up my bike. to my surprise they got one in and he contacted me right away! Not only did he take very good care of me but also shipped it to me in Florida. First class service! John you rock!! thank you so much for all of your help I love my new ride!
My dealership closed (Miracle Mile) and I was transferred to this dealership. I had to do a warranty claim on a luggage day bag & my motorcycle was leaking oil from the top rocker box and was making loud popping noises. Even though I didn’t purchase the motorcycle (2016 Street Bob), extended service plan for pre-owned motorcycle and the bag from this dealership, they still took great care of me. The staff was very friendly and excellent helping me get these issues resolved quickly. But what really stood out was the service to my motorcycle. The mechanic who worked on my motorcycle name was Mike and he was Awesome! He did a fantastic job fixing my motorcycle. I dropped it off Wednesday morning and it was ready in 24 hours. The motorcycle is riding better now then when I bought it 2 years ago. I highly recommend this dealership and if you get your bike serviced here be sure to ask that Mike does the work on your motorcycle!
A truly great place to get your Harley services properly. They took care of me quickly and efficiently. I actually got a way better deal from them on repairs then the private cycle shops that are sketchy. I came out of their with peace of mind and a properly fixed moto.
Hands down one of the best bike buying experiences The staff are extremely knowledgeable and friendly. They are not salesmen ...they are riders !!! Darnell was my sales person great person to work with . Very patient and will help you get into the bike that fits you RIGHT !!!. Darnell made sure I was happy and comfortable with my selection !! ALSO SPECIAL THANKS to MIKE for giving me the BEST DEAL AND BEST PRICE ON MY TRADE IN !!! PS check out MIKES BIKE . Also THANKS TO DANIEL AND PHIL. BEST PARTS GUYS YOULL EVER MEET !!! LAST AND NOT LEAST THANKS TO LUKE, EXTREMELY KNOWLEDGABLE AND WAS INSTRUMENTAL IN CLOSONG MY GREAT DEAL
AWESOME Harley dealer.. I ordered some motor clothes from Bridget and she shipped immediately and I had my package in 3 days!!! Super nice people. Everything was exactly what i ordered!!! LOVE IT ALL!!!!!Highly recommend this dealer...
I just wanted to say the last two years made it difficult in getting a smile of surprise out of my three little boys.
When my oldest Maxie was turning 8 years old his only wish was for a Motorcycle.
I knew he was too young for a real motorcycle, but his heart was set, and I asked show me a motorcycle in hopes of a glimpse of what would make him happy.
Maxie showed me a person riding a Harley Davidson.
I knew nothing about Motorcycles.
And never really went into a Harley Davidsons show room.
However, since this was for Maxie and it was his birthday, I generated the courage and reached out to the Harley Davidson in Long Island City and took a chance.
Elizabeth originally greeted me on the phone, and I started to speak from my heart (I almost felt like I was rambling) about doing something special for my son and she said with sincere empathy “Don’t you worry, I got you” after a few minutes on hold she patched me to Derek (the sales manager) and then I continued to explain that it’s for my son.
I said “It’s Maxies’ Birthday, and that he turned 8, he loves Motorcycles, and I don’t know what to do.”
Derek eased my concerns and asked, “How soon can you be here?”
Not knowing what to expect on such short notice I repeated “Today, you can do something today on his birthday?”
Derek said “Yes, but can you be here before 4 PM?”
I need to admit we arrived after 4PM because the traffic and weather, and I completely was ready for everyone to be packed up as it was Saturday and sure they had families of their own.
But the whole Harley Davidson Team was there as they waited for us outside in the rain for us to show, and when we announced ourselves that we were here that’s when John (the other sales manager) extends a warm greeting and smile and said lets go inside.
Bridget (the clothes manager) smiled at Maxie and his twin brothers and said “let’s pick you three up some complementary shirts and other good stuff”.
Adrian (the Service Technician) gently helped all three of my boys climb a Harley of their own and with their tiny hands grip the throttle and imaging the experience of the Harley Davidson dream and the feeling of power, the hum, and the confidence of a True Genuine Built American Craftsmanship every kid should feel.
I just wanted to say Thank You to the “New York City Harley Davidson” Family and I genuinely encourage every parent, family, or just the curious to experience a place where you can feel the passion for a family friendly customer service atmosphere, and that the only thing you left behind was your worries.
Ride On,
Dad and The Albaz Family.
I had a great experience with this dealership. The staff was friendly and made you feel like family. Matthew was my sales rep. He was extremely knowledgeable, honest, and helped with making the process go smooth. I would definitely recommend this dealer to anyone looking to get a Harley. You won’t be disappointed. They have a large inventory that’s second to none.
My fiance and me went to Harley to check the bikes and prices they have. Our experience and comparison in value, customer services brought us back to nasau Harley in particular to an excellent experience seller by the name of Mr. Tony. If I start saying I need days to finish this post. He was honest about all I Firestone we needed to know, price was right, He took his time with us, He made things so simple and pressure free. I can't say enough about how much he did for us and how easy and smooth he made our process. Asl for him and experience for yourself. You can rest assure with the purchase at Harley they are very serious about keeping their name and reputation impeccable. Your toy is going to be inspected before it leave with you. Ah if you need your motocycle delivered ask about that too. Thanks Mr. Tony. Harley Davison at Nasau
I walked in looked at a bike purchased it drove home the same day... The service guys are great. 2017 Sportster forty-eight Anniversary Edition with a 1200 motor.
Great experience...hamds down best customer services I've had all across the board in any industry. Came away with the I wanted and a smile. Special shout out to Tyler and John ...
After having a rough experience at the PA location buying a used 2019 Sportster 883, NYC hooked me up, as it always does. Every single associate was tremendously kind and helpful and one in particular went out of their way to ensure I was taken care of after that awful experience. His name is Daniel Johnston and I could not have been happier with my service. I greatly appreciate the entire staff and look forward to participating in upcoming events!
From the time that I called up to Harley-Davidson to the time that I rode off on my motorcycle, Phil made me feel like an A -1 customer. The persistent follow up calls regarding the status of the parts he ordered for my service were relieving being that I didn’t have to chase him down to get updates. The new text message system he used is so convenient in today’s tech savvy world. When I arrived at Harley Davidson Phil welcomed me with open arms. Darnel and the service team were extremely thorough with inspecting my bike and diagnosing some major safety concerns. The repairs were unexpectedly quick. The staff and I had personal conversations getting to know one another and The manager showed me all the bikes on the floor that catered to my new need for more speed. I will be purchasing a new bike in a few months and the customer service I received here, ensures I won’t be heading to any dealer other than the LIC location! Best experience EVER. at a Harley location.
My overall experience with the dealership was A+. I went into the dealership with the intention to just browse and see what they had to offer and left as a Harley owner. Matthew ,the best sales rep I have encountered, is the reason for this experience. He was patient, knowledgeable and of great assistance throughout the purchasing process, because of him I feel like I was welcome into the HD family. Thank you Matthew!
That dealership was created by God! Ryan is a dope and genuine dude that made my visit there pleasant and worth it. Definitely need my CVO within the next 6 months, only because of his hospitality.
Wow what amazing service. Mike was phenomenal, the customer service and hospitality was more than I expected. I made my first purchase for a motorcycle and I couldn’t be more satisfied. The energy here made me want to buy 3 bikes to be honest I highly recommend this place for your bike purchase definitely worth 5stars.
excellent place to buy your motorcycle and other accessories. and friendly service from your employees.
Staff did a great job helping me pic out a gift. Made it so easy!
I recently ordered a set of switch housing parts to chrome out my hand controls unfortunately it took them over a month and a half to get my parts to me when they told me I would have them within 5 to 10 days I was very upset when I called I was told due to Covid I have to wait without even checking or requesting part numbers for me I requested to speak to a manager I was clicked off at the switchboard two weeks after that I decided to call back but I still didn’t have my parts and a young woman picked up the phone by the name of Andie I explained my situation to her that’s when she began to tell me about the new structure in new management I appreciate someone talking to me and telling me what was going on she asked me to hold on while she look for my parts to my surprise she was on the phone within two minutes to tell me to come pick up my parts that they were there I immediately left to go pick up parts unfortunately one of the items I had ordered the switch cap covers had not arrived so she took my number down and told me that she would call me to notify me when they came again I was taken aback by a customer service a few days later I received a call that my part had arrived so I proceeded to go by to pick it up upon doing so I went by Andie front desk to thank her and Express my appreciation for her commitment to her job. My previous experience wasn’t an experience that I want to remember, by her showing just a little compassion and a whole Lotta customer care I took it upon myself to have to write this review because I tip my hat to her! you should have more employees like Andie working there it only takes one bad employ to ruin it for the rest. Needless to say I left the Harley dealership with a smile knowing that when I go back I can count on Andie to make sure I get the customer care I deserve.
I’ve been dealing with these guys for years, just got my 3rd new bike from them. They’re all very helpful. Darnell, Jonathan and Jay are all assets to your team, and provide the best services.
The service department is incredible. Ed, Sid, Darnell, are great!! HOWEVER, the person handling the merchandise at this location doesn’t seem to have any clue or care about what local customers want.
They have all the basic style merch in store if you’re just looking for something that says New York City, and the quality is good... but there really isn’t many cool shirt design options like other HD dealers in the area offer. There are not enough larger sizes in stock. And there is no merch selection for kids. I have multiple friends who’ve been told what they want won’t sell. Really?! You can’t even try??
Do not waste your time going here for merch, service dept only. Tribeca (even Long Island, Staten Island) have way cooler selections.
Stoped by today to have a look at my Bike that is being worked on. Luckily everything is going good Eric has it under control. Phil and Darnell got it covered with needed service support. Took a quick trip To motor clothes and Bridget hooked me up with new rain gear for the wifey…. Always great and friendly service from these guy’s and gals !! Thank you all .
I just picked up my 2021 Limited Snake Venom from from Harley Davidson Of NYC
I gotta tell you, the whole dealership teamed up with their great knowledge, and experience to make sure I get what I want. It was true pleasure to deal with this dealership. Mr. Matthew helped me to learn about the bike. And George was very helpful throughout the whole process. NYC HARLEY DAVIDSON 🎸 🎸 🎸
I bought a 2021 Sport Glide a couple months ago. The salesman Matthew was great! Made the buying process as painless as purchasing a motorcycle from a dealership can be. No BS knew what he was talking about!. I highly recommend going to see Matthew if you are buying from NYC Harley Davidson
Darnell in the service department is the real deal. I will only get my service and upgrades done on my fat bob and fat boy with him. Great guy and takes very good care of his clients. Work with him once and you will know you are in good hands...
First time ever we were greeted at the door and taken to where we wanted to go. Michaelangelo was fantastic, remembered our names and then thanked us for coming in today. Bridget at the merchandise counter was super friendly and had no problem finding us what we wanted and in our sizes. It is nice to see that they are trying to change the culture. We will definitely go back as they made this encounter a pleasant one!!!
I recently went to Harley to look at a new bike and find out my options with selling the one I currently owned. Literally from the moment I pulled up to the curb Matthew was extremely informative!! I spoke with him about what I was looking to do and he was so awesome right from the very beginning! He went over the bike I was interested in literally down to the nut and bolt! He didnt skip a beat! He was just as excited about the bike as I was lol! He then directed me to Andre who throughly explained my options and really helped guide me in the best direction that would work best for me. They were so patient and answered all my questions with no issues! I ended up selling them my bike, which they gave me more then expected and buying the bike I wanted!!! I would reccomend this Harley Dealership to anyone because of the excellent customer service experience with Matthew and Andre! They were with me every step of the way and made my experience there great! The dealership was really busy that day, into the evening, but they made sure I was comfortable while I was waiting because there were a few others buying bikes. When all was said and done they even waited outside with my bike while I walked my girlfriend to her car and watched me pull away on my bike just as excited about the whole experience as me!!!! I will definitely be back! Thank you again Matthew and Andre!!
Had appearance package ( ceramic coating) done to my 2021 street glide and couldnt be happier. The bike looks amazing and in effortless to keep clean. Just a wet microfiber rag and it looks like I spent all day shining it. See freddie. So glad I had it done
Go see these guys for all your Harley needs, walked out with a great deal on a 21 street bob that i had to search all of Long Island for that nobody had. Was rolled out the red carpet and treated with respect from beginning to end thank you Ana, Derek, marvin and especially the parts guy Tiago for all the help on the customization
I've been looking at a second Harley for months. I've been to Oakdale, Bellmore, NYC Harley, Mt Pocono, Tridelphia WV, and NYC Harley Davidson finally sold me the bike of my dreams for the best price! All of the employees were extremely nice, and create an easy going fun environment. Matthew happened to be my salesman and made my experience pleasantly informative! He is a seasoned veteran in the Harley realm. I want to thank Matthew & the whole staff on making my purchase on my new Road Glide Limited! The bike rides amazing! Thanks Again!
Just purchased my 3rd Harley from HDNYC. Darnell Smith is the most amazing employee that this dealership has. He does it all. From the very first time I ever came to that dealership, he made me feel like family; something I never got in the over 10 dealerships I have dealt with in the last 20 years. He is honestly the reason I keep coming back here for everything.
Been coming to this dealership for years, always get great customer service. Stylish apparel selection (they carry stuff without a lot of branding all over it)- different than the usual HD stores. Gretchen and Andrea are friendly and help you find what you are looking for. Thank you!
Hey,
I'm not the type of person who write reviews ,but i had to this time .
After trying to fix my clutch by my self (horrible idea ) ended up dropping my beautiful at Harley Davidson NY.
Excellent customet service.. No hard time (just a little cuz i touch something i wasn't supposed to) fair 😂 ...just good advice and especially from Andy who took care of me like a fam member, extremely helpful available with a big smile ....highly recommended !!. Service department very efficient and punctual they even have me talk to the mechanic who comfort me and promised me he will take care of it right
Thank's to all this amazing team
The service department is amazing, they took care of my engine code issue so quick. I dropped my bike on a Monday morning and they had it back to me the next day! Darnell in service dept was so hopeful with everything and Sid the mechanic handled it. I would suggest them to anyone in the area
Brought my bike in last week , Darnell took it in and made me a work order , great guy . Master mechanic Ed handled my bike these guys do great work very much what I expected my experience would be. Reasonable , accommodating courteous. Great work guys thanks again .
I went to LIC Harley in Queens NY. I received awesome service from Phil. The service write up guy and Darnell. These guys talk to people on a personal level trying to help quickly and efficiently. I appreciate the time they took to look into the concerns I had. Along with Samantha and Ilera 2 sales women that show me a few bikes I may be interested in. I would recommend this place to anyone thinking of getting a motorcycle or that has one that needs service.
Awesome personal, if you go there, try every motorcycle, if you are talll or short they have an perfect bike for you. If you there don't think to much,
because and the end, You will get One, right there, nothing is better then Harley Davidson.
Good luck.
For me, this is one of the best Harley Davidson's shops I have been to. The service and the staff just make the difference. I spent almost 2 hours picking the right helmet for myself, and the wonderful sales staff helped me pick the right choice. Mira, the saleswoman, took most of the care and she gave me the best advices to choose the right helmet. Thanks for being so patient with me, it was a wonderful experience.
First I have to tell everyone in Parts, Service, and Technicians are great.
The logic of not working on older bikes does escape me. As a retired car guy with over 20 years in Parts and Service I understand working on older product, even just changing a light bulb, can turn into a nightmare on several fronts.
Those of us with older bikes, some have older and newer bikes, are now going to local shops. Basic maintenance parts ate being purchased at HDNYC. Major parts are being purchased at after-market retailers. I just dropped $1,500 on parts at an aftermarket retailer and had my rims and wheels in 3 days. The HD warehouse has trouble getting a bolt to HDLIC in less than a month.
This conversation has not spoken to impulsive retail clothing and miscellaneous sales. We are not browsing the sales floor. So those tops, gloves, glasses, must have low travel rates.
Ok, that was my 2 cents. Thx.
I saw a shirt that I loved, but it was out of stock in my size so I sent an email to the store. I received a quick response that the shirt would be restocked and when it was I received another email. I ordered the shirt and it was at my house within 3 days. Very efficient and personable service! Thank you
What can I say about this place? I was driving from the city and saw it from the corner of my eye and decided to park my car and walk in. Seeing all those beautiful bikes lit something in me I didn’t know I had. The staff was amazing. They made me feel at home. Darnell was a great help picking my first bike. He was very knowledgeable and helped me decide on the perfect bike for a then noobie like me. Gretchen from the clothes department hooked me up with great riding gear and helped me navigate to all the things I needed to start my HOG riding journey. Jim the sales manager was very thorough and explained everything that I was signing. Daniel from the parts department put up with me over the summer and always had a smile on his face. Once I was ready for a bigger bike Darnell was crucial in helping me pick the perfect second bike. This place has become very special to me. I joined the HOG chapter associated with this dealership and made a lot of awesome friends. Everyone treats you like a brother. If anyone is looking for a great Harley dealership you don’t have to look any further. Ask for my man Darnell and start your own HOG riding Journey.
Just want to thank Phil from the service department for going of his way to take care of his costumer. He really looked out!! Thank again Phil!! Should be headed back to buy a bike soon.
I can't say I've ever enjoyed a purchase experience like the one at NYC Harley Davidson. What an amazing way to spend a few hours! I didn't want to drive all the way from Bellport to Queens on a sunny April Saturday morning - but a confirmation call the day before from Gaby, an inside sales person there, made me feel like they were expecting me. I got there and looked around a bit and then Marvin, a very helpful sales person, showed me some of the new and used bikes – but I was really there to test ride a Sportster 48. I was pretty sure I wouldn’t like the Sportster 48 but a minute in to a test ride with MichaelAngelo, the assistant sales manager, through the side streets of Long Island City – with Manhattan in the background – I was sold.
I had barely even gotten the words, “test ride” out of my mouth and MichaelAngelo had a helmet on and was heading to the door. MichaelAngelo is an awesome riding partner – his enthusiasm for Harley Davidson is something you can feel and riding with him was just plain fun. It made the low slung seat, aggressive riding position, and sound of the Evo engine feel like I owned the bike already. I can say at no point in the process did I feel like I was being sold to.
You might think that a Harley Davidson dealership rests on the strength of the brand name and aura of the bikes to generate sales – but the entire sales, service, parts, apparel & finance team at NYC Harley Davidson works hard to give you a very unique experience. I know because they take you around to meet staff in each department as part of the purchase process. Very cool - who does that?
If you prefer to have your bike delivered to your house, MichaelAngelo himself takes it to you – something I’m looking forward to in the next couple of days. And in return he asks for only a burger and a beer – both Marvin and him are amazing stewards of the NYC Harley Davidson brand. I’m already looking forward to my next purchase there.
Excellent service by Brigette, the motor clothes sales manager and Johnathan, the parts associate. An overall cool vibe with a wide range of new and pre-owned bikes!
i would like to say that HDNYC has a very awesome staff. thank you roger for the awesome hospitality at HD. i recommend new buyers to stop by and check out HDNYC
My husband visited this location last year & did not have a good experience at all. This location has really turned around under new management. Positive vibes and an amazing team. Marvin, Sergio, & Michelangelo were awesome throughout the whole buying experience.
Awesome experience.... I have bought several new motorcycles from a few different dealers but what made this one different was my salesman Matt , extremely knowledgeable & made for a very smooth transaction ! THANKS MATT ...
My experience was great with Marvin at HARLEY.He was a gentleman from the beginning when I walked into the store!until the time I left,help me all the way great sales person👍🏽 about his business.hewasn’t pushy he talk to me about the bike,he took his time to focus on me,then I moved on to the guys they help seal the deal with the bike which was a great team at HARLEY!!!!
Very wonderful staff and knowledgeable Danny and Noel are the best when it come to performance and when you want to make everything on your bike realy worth the trip also Bridget in motor clothes is a doll God bless and keep the 2 wheels or 3 wheels on the ground
Great experience the new owners have this store working like a well oiled machine. George, Michelangelo, Fred all the guys in the parts department Phil Daniel etc... were awesome. Thanks and recommend this specific store to anyone.
Roger and Michaelangelo were very professional for a first time motorcycle buyer. Roger took his time to fit me in the motorcycle that would work best for me. Definitely look forward to continue this journey with this dealership and gentleman.
In 2014 my sales man was great. After buying my 2014 Fat Bob The sales manager and white shirt in the back office lost that friendly welcome attitude and made me run to another dealer for my 2017 Road King Special. Service was good and Parts was good.
Mike who works at H-D said to me over the phone what color do U want? I knew then I was in great hands...scooter 😎🛵 …
Awesome experience !! I took my 2019 Fat Boy for the 5,000 mile service to Harley-Davidson of New York City Flagship Store
42-11 Northern Blvd, Long Island City, NY
As i walked in I was greeted by service representative Daniel Johnston.
Daniel conducted him self in a professional manner and demonstrated above average knowledge. Daniel also took extra time to look up accessories for me , he put a human touch to the process. Very pleased with the quality of the service and attention! Thank you.
Amazing showroom with lots of bikes and accessories in stock. Super clean service department. No pressure sales. Prices are very good.
I had a wonderful experience the team made us feel welcomed. Michaelangelo went out of his way to assist us with our purchase! This Harley dealership rocks!
Had an awesome experience at this dealership Matthew was great help answered all my questions and more. Overall all the staff treated me really well and helped me take my first Harley Davidson home.
NORMAN, I want to thank you.
I was very pleased with the merchandise and with your professionalism in handling the mistake that merchandise was not put in my first order.
You are an outstanding representative of Harley-Davidsons of New York and it was such a pleasure talking with you. I just wanted to thank you again for adjusting the order with such ease. It makes such a difference for consumers when they want to purchase something to know that the representative of Harley-Davidson are so pleasant to work with and are willing to work with the customer with a pleasant tone and professionalism such pleasure.
thank you again.
*a note to consumers such as myself
I just wanted to be known that if you're considering as a consumer to purchase anything from Harley-Davidsons let it be known that they handled the customer with great care great respect, friendly employees,and professionalis. These products are absolutely wonderful you'll be pleased with merchandise you receive. With the holiday soon coming have fun shopping with Harley-Davidson of New York I'm sure you loved ones your friends will enjoy receiving great gifts and merchandise of good quality such as I have.
Again thank you for your outstanding service.
Sincerely,
Nellie Fernandez
Professional yet laid back, friendly, and wicked smart. I was having trouble syncing my odometer reading to a new speedo/tach. Turns out my aftermarket ignition module was preventing a proper data transfer. Darnell, Ed, and Eric were kind, easy to talk to, and did the work on the spot. New gauge works perfectly now. This was the first time I’ve taken my bike with a new part to an HD service center and the experience was right on. Thanks, boys!
I have to thank the fabulous excellent service
I received this week .
I own an old fat boy ,
Somewhere while driving lost the front brake lever handle ,and to top that the spring of the stand flew out too
Bearly made to the shop ,arrived just 5 minutes before closing ,
Was greeted very nice by the sales lady .
She was so helpful , quick and profesional .
The mechanics were awesome , even though they were wrapping up .
They kindly helped me by fixing the bike so I can drive safely home .
Free of charge .
Now that's service on another level .
I've been riding long , never to be treated so kindly in any Harley dealer .
Keep up the good work
Thanks guys
Pura vida
Sol
Best experience I’ve ever had thank you so much my first Harley I’m so excited. Thank you so much Michael Angelo Rodger encarnacion Anna the whole Harley team for a great and wonderful experience I definitely think people should check you guys out you for rock thank you
I stopped in to take a look at some bikes and the staff was very helpful and friendly. They offered to let me test ride anything. I took a look at some of the gear, and they have a nice selection of that too. Great Staff! Great Bikes!
Fun place to visit to look at beautiful motorcycles. They also carry a variety of Harley Davidson gear. Their service department is easy to deal with. The staff is very friendly and helpful. Good place to take your "bike" for repair. Prices are not cheap.
I needed some parts for my Harley-Davidson V-Rod. There was an old mechanic that helped me out. The guy didn’t need a computer or a catalog to find the parts. He knew everything. We even gives me instructions how to diy the repair and made it a lot easier for me.
Let me start off by saying I don’t leave reviews on anything but my experience with nyc was nothing but great dealing with Marvin and all the info he gave me was great and letting me information when I needed it on time . And very truthful when he said he would find something out or take care of something he did I didn’t have to keep calling or bothering because he called me to tell me the info .. great place to work with
The variety and selection of Harley Davidson tee shirts was great! Plus having Guns and Roses theme shirts from a concert a couple years ago blended with the Harley logo was very cool.
Obtaining the exclusive tee shirt with the NY skyline, Brooklyn Bridge and the
Patriot blue lights shinning upwards was the highlight of my shopping on their website!
I can thank a friend on Facebook that let me know about the Harley dealer in NYC! The products arrived very quickly and the quality of the shirts and design are excellent!
If you're looking into buying a Harley see Andre in Sales & George did my financing thank you Samantha for your Help. as for upgrades / parts Darnell is the man
So happy to find this hat! My husband had one just like but it got lost when his hard bag came off his bike. Due to someone working on his bike that didn't lock the bag properly. So he was very happy for hat. Thank you!!
I got my husband some dynamite Christmas gifts. Great buys as well. And. Delicious hot chocolate
If you want to be treated like you are invisible then come to this place where they make you feel inferior to be in their presence . Where they tell you that they have customer's and after that he does paper work with a machine looking like an H and Broker knowing I'm standing waiting for his grand majesty to give me a service appointment with the bike I bought from them and of course he was so into his paper work that was more important then me a live breathing human being I had to tell him that I am sorry but I can come back when he is not busy and he didn't even look up to my second class citizen face to acknowledge me .So as far as saying something positive sadly I must say nothing of the kind and they have to stop using family in there sales pitch because that's a cork of $!&%
I must say that I felt very confident, Darnel was always in contact with me after leaving my motorcycle in the workshop, he let me know clearly the work that was done and what I should do under the suggestion of the mechanic, so I did.Thank you
A little pricier than the other dealerships when it comes to the apparel but their Harley Tee shirts are well worth the money. Great quality.
So far these guys know what they're doing and are top notch from service to sales to parts. They even fixed an issue I was dealing with on the first try. At the other dealership they couldn't figure out what was wrong for over a yr. I'm so glad I made the switch.
Awesome place, got a variety of good quality clothes and bikes, staff are also very friendly. However couldn't find the Iron 883 but hopefully they get it back in stock soon and I'll come by again
Beautiful. I was disappointed to see that the roses weren't embroidered. They're dyed instead. I would have preferred the embroidery. I feel like they might fade or disappear in time. And, I think the embroidery would have been a brighter contrast. As it is, the color is dull.
Staff was really great and friendly. Carly was a big help. Fred and andre made sure you were informed before i made my purchase.
Really great place to visit! They have a ton of bikes and gear. I got my motorcycle here and my motorcycle jacket here. The service department is very friendly. They have free coffee and clean restrooms. There's no place like Harley-Davidson and this is really the only full-service dealership in NYC.
Just want to say thank you for my new ride the Iron 883 2021 ( the service from Marvin and Michaelangelo were very friendly help me choose the right bike for me I recommended this dealership to everyone
Excellent shopping experience
Seanne was a great help during my shopping in Harley Davidson shop. She was very friendly and approachable, and really like your old friend.
She was there to help and answer all the questions related to Harley Davidson apparel.
She is an asset to the company
I ordered two of the NYC HD Police shirts for Valentine's gifts. They arrived perfectly and on time. I will definitely order from you again!
I was a little skeptical about this place, but decided to give it a try and drop off my motorcycle for service.
Everything was great, Phil was very helpful and accommodating.
I had a great experience and definitely will recommend to anyone who's looking to service their motorcycle and or buy one.
Many new and used bikes! Awesome customer service and atmosphere!
Item arrived as promised and is a very good quality shirt with wonderful graphics. Very happy and certain my Son will love it!
I’ve ordered a bunch of stuff over the past couple of weeks and everything gets here with lightning speed, can’t believe how fast the delivery is quality of the merchandise is awesome, plan on doing lots of business with them in the future
Picked up my new bike yesterday,and everything was perfect, from Matthew thru Fred and everyone in between,made my experience exceptional.
Since I came from California I feel like am home away from home. the customer service with all the staff has been phenomenal especially Bill in parts department. Bill goes out of his way to make sure I'm well taking care of.
This store is big and has a large selection of H New York Merchandise. It is a bit pricier than the Queens outlet, which is to be expected. I think it’s worth visiting, especially from outside the area, but would suggest visiting the Queens Outlet also if you have the time. They are both large and are very different spaces.
Awesome place. John the sales guy was super helpful. Everyone from the start was so eager to help with my needs. Thanks nyc harley you guys rock.
It's always an adventure when I go there for bikers it's our toys R us the staff there are wonderful to talk to and All are very knowledgeable they don't push you to buy things they assist you in your decision to Purchase items I Highly Recommend you shop at Harley Davidson of New York on northern Boulevard in Long Island city..
Hello all of you, I am from Vietnam, not only myself but I also have a passion for high-class high-class vehicles like harley davidson, and hope to own one of them and in a near future, I have been longing to personally come to this place to see for myself what I see, and I hope those experiences do not disappoint me. Best regards.
These guys are awesome. I take my Buell there whenever there's anything to be done (which isn't often but it does happen) and they hook it up. Never been a hassle, no fuss, just fix it and I'm back on the road.
great experience thank to the sales rep MELVIN who wasn't aggressive and understood that i new what i wanted and everyone in that family who showed so much love thank you very much
Love the exclusive line from Harley-Davidson of New York. Item was a gift and it was exactly what i ordered. Now i want one for myself. Service was prompt and secure. Thank you.
Labor isn't cheap but the mechanics here get the job done. The customer service is effective in communicating any issues. The store is clean and welcoming.
The hoodie I bought is perfect , it’s thick and warm which I love and would definitely buy another one and the shipping was faster than I expected
It took a while for the order to process; however, after that it was a good purchase experience. I love the bag . . . the only thing that would make it perfect, would be for longer shoulder straps.
Awesome dealership alot of merch and bikes. Today was their bike blessing 4/27/19 pretty cool turn out. Alot of nice bikes some good food and good times.
Everything was received on time and clearly a quality product. Shipping was quicker than I expected and a good value for what I paid
Thank you
Thanks to Darnell and Phill, I won’t miss this summer, these guys went above and beyond with customer service. They made sure I was taken care of, thanks again.
Jay in service outstanding .Great service from mechanic in & out back on the road again👍🙏🤪 …
This place is amazing from the service Manager Darnell quickly accepting my bike to Adrian swiftly handling my service and fixing my infotainment center thanks guys
Very Friendly Staff, that Knows Their Bikes.. They will Help you Find the Right that Fits you.
I ride a sportsbike but this is my local shop and they have always been able to get me what I need. These guys are the best! Highly recommended.
Order was filled correctly with Awesome Harley gear ordered. It was packed nicely and delivered promptly without issue‼👍👍 …
Great place to get things from. They do not mess around about getting your order out and to you. Good dealership to deal with.
Great to be back at the store.. with the new staff.. was greeted by Michaelangelo with such great energy and welcoming attitude.. much better that other stores around the area!
I want to leave 5 stars... but customer service it's not that good. They look at you up and down like you can't afford anything there. Other than that I have no complaints.
Great guys in the service dept, really went above and beyond to get me out the door with my bike
Everything about HDNY was perfect, the only negative thing is the exorbitant shipping charges and the service dhl very bad, a week of waiting for delivery while the package had arrived
My fav place. They love my jokes. And they take care of my baby. Lol better then others definitely
Did not buy a thing here. Salesperson gave me great advice. She could have made a sale to me and it would have been useless. Thanks so much.
Best dealership ever. Darnell in service was incredible and my mechanic Erix saved my life after losing my FOB !!! Thank you guys !!
I want to thanks Jhonnattan from parts department he is really helpful guy and he answer couple questions about parts . Thanks
Parts dept.. I talked to a female got my bolts out yesterday. I am in love.. Thank you doll... You need a ride sometime, i ll jump on the back... haha my bike is too old.. seriously, ty
Thank you for the fast service even with COVID19 going on.. the purse was exactly what my gf wanted for riding on the bike with.
They have alot of stuff but very over priced. Even for harley. Good place if your a sidewalk commando and only want the gear.
Beautiful dealership, amazing staff
The best experience of my biking life with slaesman Brian great happy people at the shop really recommend the dealership
Polite courteous and very helpful sales lady. Quick shipping awesome place to shop thanks again for everything.
I'm on the market for a Harley... this is the place !!!
Always very friendly and helpfull staff. Lots of bikes to look at. Great choices of motorcycle accesories and clothing
It was awesome. I think I just might end up buying a Harley Davidson.
By far one of the best staff. They are there to help you and will give you the best advice possible when buying a bike.
Great staff. Nice knucklehead on display. Had a great conversation.
Finally got a t-shirt...
Darnell Smith : was the guy who help us even though I was from TX and will possibly never be at that shop again he was extremely helpful ! Made my opinion of New York much brighter
Thanks Buddy
Matthew is the best he make sure you don’t leave without a bike and you’re comfortable
My T-shirts are awesome. Great Quality and Great Graphics. Thank you very much.
I purchase a bike from Harley-Davidson bikes on the 2 miles and already in shop for repairs I don't know superlux loser dollar find a nickel what do you want me to say
Nice staff... but so few products on the racks... being in a suburban area I expected more products... too bad, I'd purchased more parts...
Great service, prices are remarkably lower than the Manhattan store, the problem with them was that they didnt sent my order to the Manhattan store, so I needed to go to this store, but that was better since overall the whole merchandise is way cheaper here.
It was pleasant customer service was the be professional I didn't get done what I need to get done because Phil wasn't the a but my experience was very good
They handled my order quickly and efficiently. I highly recommend them.
Neat and clean well stocked. New electric motorcycles in stock.
Do you guys lease bikes as well as finance them...you see, i want to get a bike but can't make any deal which involves interest and leasing (technically) doesn't involve interest.
Love the t shirt, very fast shipping, would order from them again.
Nice and Place a lot of bikes to look at or clothes to buy.
Great service very fast shipping thank you very much would recommend anytime .
Great customer service. Staff is knowledgeable of all items. Nice showroom!
Their service was amazing and they have free wifi lmfao. This place is very comforting and the people have amazing energy.
Ordering online was easy. Received my purchase in a timely manner...
Pleasure salesman, no gimmicks.
Good prices. knowledgement parts department.
Definitely will recommend it.
2nd order. Exactly what I wanted. Very Happy! Will be back. 👍. Perfect and quickly delivered once again. …
Just purchased my 883. Everyone is super nice specially Luke. He is best of all.
Fantastic service in all departments- Mike in sales, Daniel in parts, Darnel and Eric in the shop. ✊🏽 …
Great store good apparel section and quick service
Met up with red rum motorcycle club for toys for tots run as always very very nice run
Nice staff, everyone was pumped that we came from Canada.
The gloves fit and feel wonderfully. A great purchase. Thank you HD of NY
Thanks guys I love my bike 🏍 🤙 …
Awesome people to deal with. I would highly recommend this Harley Davidson dealership!
Good store, good choice,works only professionally.
Most awesome people are There. true to the customers needs .very helpful . I enjoyed my time there
All staff was very personable especially with customer education. Mike and Daniel are 💯% …
Great and fun, courteous place to shop. Bike lovers must check it out!!
My absolute Go-To for all of my husband’s gear! Always TOP SHELF quality!
Parts and sales rep. Brain was excellent and knowledgeable, help and pointed me in the right direction.
Staff is great. Selection of bikes is huge
They refuse to work on older Harleys
Excellent store. The best merchandise. Lightning fast delivery!
Well displayed floor and knowledgeable parts staff. Nice clothing selection
Love this place. Great selection and pro staff
The t shirts are of great value and quality the fit is good
Beautiful bikes and other stuff.
I purchased three long sleeve shirts, and I like all three.
Great item and great shipping time. Thank you!
Exactly what I needed for a last minute gift for my husband....and he LOVES it!!
A wonderfull and expensive day ! We ll be back guys. Thx. You are amazing
The store was excellent and the ride through New York City was fabulous
Quality T shirts at a great price—quick delivery too!!!!
Great guys..fast tune up..
Excellent customer service, and very knowledgeable sales person on the floor.
Great mail service. Cool NYC HD gear.
One floor display of bikes .
Good staff.
Best Harley Dealer hands down.
Good quality T-Shirt with a great design. That says it all.....
Great place knowledgeable staff 10 out of 10 would go again
Easy ordering and fast delivery of perfect shirt!
Great store! Fast! No problems! Thank you!!!
Great shirt...great design... good quality.
Fast shipping, good service, A+ seller !
Very secure delivery as you had to sign for the product you purchase
Great looking sweatshirt can't wait till Christmas
Great doing business with you fast fast service thank u
Excellent and helpful staff, couldn’t ask for anything more.
Product arrived quickly and in great condition!
Great limited edition Guns N’ Roses T-shirt!
So fast and easy to do- and the product is great!
Not much inventory, good for essentials.
The people that work there very attentive so what you're looking for
Fantastic service and a phenomenal selection of products!
Great experience. Matthew is the best of the best!!
Like this place, I come to get parts with the hubby
Arrived in a timely fashion. Just what I ordered.
Excellent to get all you need for Harley Davidson.
Friendly service dept. they aren't open Sunday's.
The amount of enjoyment you get from riding a Harley. PRICELESS
EXCELLENT EXPERIENCE , I WILL DO MORE BUINESS WITH HDNYC
Super fast shipping and great material...
can u guys deliver to edgewater new Jersey
Nice branch for Harley-Davidson
I too happy with my 48
Great seminar on shocks
Fast polite service always a pleasure to deal with
Service is awesome, knowledgeable staff.
Great place and staff
Easy ordering, quick shipping and communication.
top items, top quality, greetings to NY from north germany
Quick service in parts, questions answered in shop.
Great place bought my 2019 hog
Love this place! Always recommend it
Easy ordering process an delivered quickly
Nice shop but much much too expensive
Nice quality, football style jersey.
Fast shipping, excellent quality!!!👍👍👍 …
Good staff!
Good service 5 starts
Order experienced no problems !
Beautiful. My husband loves them
Thank love it work at a Harley in Utah
Cool spot for your HD needs in NYC
Good place , nice bikes
Awesome product and quick delivery
My favorite HD shop yet
Best Harley store in n.y
Best place to buy a bike ...
LOVE my new shirt!!!!
very friendly people and professional
Best bikes to ride in the world
Fast Shipping , Great Shirt !
Excellent service. Thanks.
HD LoVeR
The selection the staff the service 10 out of 10
Awesome biker store.
Large selection nice people
Very attentive customer service
Nice stuff n staff
Looks exactly as pictured on website!
High prices... Bad welcoming
Good options, but price is high
Best place in NYC for a Harley
Always good. Ride on
I like clothing, and the Harley-Davidson brand of clothing.
Great place to shop
Service was great
Great people on floor.
Great customer service
Prompt delivery as promised.
Fast shipping and service
My husband's second house
Good people good service
The best
Jennifer is a pleasure to deal with.
Best in new york
Great
Nice store!!
Beautiful store
Great staff
Great staff
Fast shipping
Excellent service
Amazing
Helpful and friendly
NY Harley Davidson rocks
Good place.
A+
Great service
LATE
Nice Selections
Love it!!!!
One of the million
Für jeden Harley Davidson Fahrer ein Besuch wert.
Excellent treatment, in my case I do not speak English and they attended me in Spanish, to and reserve my future motorcycle.
Nice even if there is the language barrier 😉👍🏼
Incredible experience. All employees are attentive, helpful. With a good vibe.
Spectacular, great friends and travel companions
Nice welcome, nice establishment, good choice of clothes and motorcycles...but not a lot of spare parts...
Wide variety of clothes and accessories. The service was a 10. Cordial staff. Price is within reality.
New motorcycle
NY-RZE HARLEY-DAVIDSON GOC
Quick delivery. Absolutely not disappointed with my order.
Excellent very friendly
They know how to serve and sell something,... Very well located
excellent engines
Fast delivery and nickel thank you …
excellent
🤘🏻😎 …
Great!!!! all as per description
Excellent service
Good service
Good elegant and friendly
excellent
Cool clothes
Incredible
HD HD HD HD HD
!!!!!!!!!!!!!!!!!!!!!!!!!!!