Reviews of Emerald City Harley-Davidson. (Motorcycle Shop) in Seattle (Washington).
Emerald City Harley-Davidson
5711 188th St SW, Lynnwood, WA 98037, United States
Description
Information of Emerald City Harley-Davidson, Motorcycle shop in Seattle (Washington)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Emerald City Harley-Davidson
Sunday
10 am–5 pm
Monday
10 am–6 pm
Tuesday
10 am–6 pm
Wednesday
10 am–6 pm
Thursday
10 am–6 pm
Friday
10 am–6 pm
Saturday
10 am–5 pm
Popular times
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Reviews of Emerald City Harley-Davidson
I had a great buying experience with Emerald City HD, the staff was respectful, patient, kind and knowledgeable about the bikes and gave me helpful insights on how to properly take care of my new bike. They are the best and I'd recommend it to anyone interested in buying or upgrading their ride.
Great job opening on Sunday for the Posse riders and for all the oil changes! You all were lifesavers! Nice store and staff.
Love this dealership always works with me and treats me right when serving my bike great group of guys
I love Emerald City, the staff is great to work with. I recently picked up a used Sportster S and I work with Ashley, Doc, Chris, and Bryan. This is the second bike I've bought from Emerald and both times the staff was very helpful and always working to make sure I was matched up with the best bike for me and a financial situation that works. The community at Emerald is great, and everyone department is willing to work with you get your bike in a condition and set up that you love. Shout out to Dana who delivers the bikes in impeccable condition, he picked up my trade and dropped off my new bike down in the city. Much appreciated!!
Many people in a riding group are purchasing motorcycles from Emerald City, talk to Doc for a good deal on a new motorcycle or used ..of course nowadays you get a better deal on a new one, so talk to "Doc" aka Rick, if he's not there, Pierre is the man, I did business with this group first time back in 70s I just got a new 2021 Street Glide River Rock gray, it's beautiful. They're waiting for about 15 or so brand new 2022 s.. you better get in there cuz things are going fast but they do have a good used bike selection right now going fast PS I meant to send this a few weeks ago I was just down there huge selection
Well a friend and I came in to look around. As we were talking we had a wonderful chat with soon to find out a excellent salesman named Pierre Boileau once in a lifetime experience. I have purchased a lot of different vehicles in my life, but never had such a awesome experience with him. I absolutely appreciate the experience reason I said heck with it and bought a new 21' Road Glide Special. My experience was more than I could ever imagine. Also the sales lady in HD gear section Brooke's treated my wife with top notch fit made her feel good, made her look even better. Also thanks to DOC and rest of the departments amazed me fully. My family has purchased this will be the 4th new Harley Davidson from this Business. Going on 5th someday soon. Both bikes were purchased from them new.
'99 Fatboy has different wheels currently
'21 Road Glide Special
I purchased my first bike in 2003. And 18 years later, I as a female rider, trust these guys with the service and purchases of all 3! Relationship building is key to my coming back to these guys.
Just got a 2022 road glide special from Emerald City. Kenny and the rest of the crew made the process seamless and easy by facilitating all stages of trade-in, financing and insuring my new motorcycle. Highly recommend.
Staff here are always very friendly. They have different promos going throughout the year. Have lots of return customer's.
Always friendly, generally quite during the day when I take my dad to look at hats, but there is a stage there, so I assume its not always quiet... nice indoor bike display.
Good guys, great bikes, some if the customers can be abrasive at times.
Very nice staff, service deptment is doing there best to help move things forward as it's a seasonal place to ride.
The staff is fabulous! Much gratitude to Jesse in sales and Steve & crew in the service department who assisted with offloading my Dyna from a trailer I towed from Idaho. I knew riding her up my ramp that I wouldn't be able to ride, walk nor back her off the same way and I really appreciate that you didn't make me feel dumb. They also took the time to listen to my issues with her front end and are currently working on it! Found my new shop and to a girl gearhead that's priceless!
Not the same store even from 3 years ago. Friendly female staff in the retail section. In bike sales section no one greeted us or said hello.
Knowledgeable and friendly staff. Be clear about what you want, they are happy to help. It's "no pressure", so they won't try to guess or 'sell' you something. So you do need to tell tham what you want and they'll make it happen.
Just a wonderful place to stop and do business .i”If you’re looking for a new Harley New Leather Jacket or helmet this is the place to shop for it.They will offer you great customer service great prices and great service second to none. Brook Thompson is the MotorClothing Manager . Just the most helpful great customer service you going to find In any of the Harley Stores. I would not think of shopping any wear else if your thinking Harley Davidson bikes or accessories and clothing goodies. You got to go see Brook! Love my Softail Slim! Looking for that new bike go see Bryan Lee. He Absolutely the best!
Great place to hang out. I great place to buy a bike also.
Nice dealership! Friendly staff and great customer service (especially in the merch department)!!
AWESOME experience. All of the staff were extremely friendly and helpful. They gave me a very fair price for my trade-in without any hassle. Even though I was buying a used bike, Robert and Bryan treated me as if I was buying a brand-new touring bike with all the options. Robert introduced me to everyone in the store so I'll always see a familiar face when I stop in. I highly recommend them if you're in the market for a new or used Harley. Their inventory is pretty substantial as well. Five stars all day!
Great Harley-Davidson dealership! Thanks for sponsoring the 2022 US HOG West meets East Posse Ride!
Love these guys! Got me a great deal on a harley! Awesome customer service!
Great selection of bikes. Great service. Great deals. Honored my warranty without a hassle. They bought me new boots and a helmet for my birthday. Great shop.
Update: Bought bike in March - $500 in uncovered maintenance; used the warranty twice. Person working on it now said about the old brake fluid: "basically depends on the integrity of the dealership you bought it from."
Still love the bike though.
Very good dealership and nice people
Great customer service and amazing place. Very friendly and most important I found my dream bike.
Excellent place to look for your next bike! They were able to get me the price I needed after a few attempts but I'm very happy and couldn't recommend this place enough. As long as you know how to barter with dealerships you will love this place!
Excellent experience at Emerald City Harley. For someone whom has been out of the game for awhile, they were more than helpful, in bringing me up to speed on all the changes over the years. I felt extremely comfortable with the Streetglide Special and the workings of the bike before leaving Emerald City. Great Place to purchase your Harley.
The sales and finance team were very agile, friendly and efficient in customer service. Everyone who loves motorcycles and lives in the united states must have a Harley Davidson.
I was a CBR and Shadow rider before this. I decided to try out HD. Dropped by the local Emerald City HD to check one out I saw for sale online. I was treated super respectfully and never felt pressured to buy any specific bike. The staff was awesome and began by asking open ended questions to help me find the right fit between two bikes I had my eye on. I ended up going with the 883 I had originally looked at as I fell in love with the look and the comfort. No pressure at anytime and all my questions answered to full extent. I left after buying the bike and I have to say, I've purchased many cars and bikes and this dealership experience was hands down the best I've ever experienced. I will be back when it's time to upgrade.
Chris in service has always been great.sales are usually nice. Not alot of experience with parts. Motorcloths has a good selection.
Bought my first bike at this location, (a 2015 48' Sporter) Amazing ride! but even more amazing was the above and beyond customer service from the staff at Harley-Davidson. Very friendly, not pushy and extremely knowledgeable.
Walked in from just barely getting my endorsement for a test drive; they were very accommodating and also very open to negotiate. I got an amazing deal on the bike.
I had been shopping for a long time, in fact even before I got my endorsement, I had gone several times to check out the bikes, every single time the staff was very helpful and friendly.
Would recommend 100%, Also talk to Jon he was then one that helped me out!
Emerald City goes above and beyond what is expected. In every department. Due to my job working at a senior living center, I basically bought my new bike, parts accessories and clothes site unseen. They run like a fine tuned machine! Every department I was "handed off to" took care of my every concern and made sure I was comfortable with my purchase.
Thank you Emerald City for all your hard work and efforts!
Went in there to look at used motorcycles. At first sales person did not do a very well job. Talked to the sales manager, who promised to make it up to me and he did 100 fold. Thanks to the staff for making my purchase of a brand new 2019 street glide pleasurable, awesome and amazing.
I've had very friendly and helpful interactions with everyone here. My service bill felt about 30% higher than it should've been, BUT the work was top-notch. And having them wash my bike afterward was awesome 👍 …
Great experience while shopping for a motorcycle. We ended up not getting the bike from here as we decided on a different model but the staff was super friendly and knowledgeable. They have a good selection of new and used bikes and accessories. If you are looking for a Harley, I recommend this as a stop due to the sales staff.
I have wanted to own a motorcycle my entire life -- and at the age of 51 I not only own a bike, I own a Harley! The team at Emerald City Harley Davidson was spectacular! Patient, informative, and consistent -- make sure to ask for Darryl and Bryan! Thanks guys! Ready to ride!
Couldn't be more satisfied!
I purchased a used bike from ECH in early June. My sales person Zoe was very informative and took a hands off approach that allowed me to shop at my own pace.
The bike was advertised for the wrong price, they Gracefully honored the lower price, and threw in a free tee!
A used bike came with a 30 day warranty. On day 35 I had some electrical issues. ECH didn't hesitate to take care of me. When I went to pick the bike up, I was informed that they notice a nail in my rear tire. They replaced it without no questions asked.
The level of service I received from Zoe in sales, Carl in finance and Josh in service could not have been better.
They have earned my loyalty.
Thank you Emerald City Harley for making my experience such a priority. I will spread the good word any chance I get.
Went with a friend to buy a motorcycle today. Both of the salesmen that we interacted with were great(Brian and Brent). Brian showed us the bikes and was helpful, but as my friend had made an online inquiry that was responded to by Brent, he ultimately ended up being the salesman for my friend. Brent was great. Willing to work with her, did his best to ensure she was happy when she left. He did an outstanding job! I would recommend Brent to anyone! He definitely wants his customers to be satisfied.
I have been in there at least two dozen times over the years and it has always been a positive experience. The service department has always been helpful and the parts guys are very knowledgeable and give you all your options-even for aftermarket parts. I have been in there at least two dozen times over the years and it has always been a positive experience. Thanks for everyone's help today!
Also, the finance person(I believe her name was Bonnie) and the salesperson in the apparel section(didn't catch her name) were both very lovely. The entire team did a great job tonight.
No pressure to buy. They want to make sure you are comfortable on the bike you choose. Let you take your time. They can answer any questions and very knowledgable on there products and parts to help you get the look, feel, and comfort you are looking for.
100% badass dealer around this area. Parts awesome. Gals in apparel awesome. Sales and Service topnotch as well. Reason for this post is to thank service for stage 2 install couple months back. Boys shes badazz now and I can't stop grining lol. Thank you for everything all of ya. 🤘🤘 …
Truly one of the best experiences I have had in my three years of owning a HD. The General Manager, Sales Manager and Chris in service went over and beyond in getting my rear tire fixed. A total TEAM effort and Emerald City Harley will continue to get my business. Job well done!
They treated my wife with respect even though I wasn’t there when shopping for my motorcycle. The other dealerships she went to didn’t treat her the same way. That went a long way when deciding where to buy my 2020 Road King. Thank you Emerald City Harley!! You earned a customer for life.
Great place, nice folks. Didn't have the part I needed, but called another dealer that did, and had them get it ready for me, even though they were about to close. They're not cheap, but the work and customer service is excellent.
Very welcoming! Greeted by James who was very gracious. And I was helped by Jesse who showed me exactly what I was looking for in a jacket. Not having my size, Jesse found the jacket in another store, called them, and had them hold it for me. She was so sweet and helpful. I will be back for sure. Thank you for you for being so kind and helpful Jesse!
This is where i go for all the work that i cant do on my bike (basically tuning and valve adjustments) the staff is super cool, I'm on a first name basis with the parts guys who are great at helping you find exactly what you're looking for. The apparel section is well organized and there is a stage and seating area where they put on fun events every now and then.
My first bike in 16 years. Jon and the rest of the staff were so helpful. It took me months to decide. No pressure. They answered all my questions and helped me get to know the bikes and understand their differences. Was able to test ride anything I wanted. Parts department guys were awesome helping me find "extras". Emerald City HD is wonderful. Already referred another person to them. He's thrilled too. I have a feeling I'm going to be a life-long customer here.
Very nice staff. Probably would have bought a Harley if I went here initially. Another local Harley dealership tried to gauge my eyes out, so I bought a Victory. Still have a Harley helmet though and needed a face shield. Staff took one off a floor model to accomodate me.
Appearl was great to visit, VERY helpful woman who was happy to talk and answer questions- and I picked up some new gear that's to her! Was originally more interested in the bikes, but when sales didn't ask, I figure I will go elsewhere for buying.
I totally enjoyed my purchase experience. From Jade the sales rep to Bryan the manager everyone was very attentive to my needs. No nonsense, no games, and delivery was as promised and on time. Great place to do business!
The salesman and sales manager, worked really hard I believe to make me a good deal on this new purchase. For that I would recommend this dealership to anyone considering purchasing a new motorcycle.
My wife and I have purchased 2 motorcycles and lots of accessories from Emerald-City in the last several years. We have always been treated very well. Everyone there, sales staff, parts, service, and Motorclothes has been more than helpful. My wife's bike had a rear tire puncture the morning we were scheduled to leave for Sturgis.Emerald-City fixed it the same day when other dealers wouldn't even look at it.Give them a chance to win your business.
Bunch of dirty bikers 😂 Every time I have gone in here they have been great. They even shipped off things to my brother out of state without any issue or extra packing fees.
They didn't mind answering questions and running around the store grabbing things to show me. Overall great place and service.
Last year we bought our first Harley and it started a relationship with staff at the store as well. Jon is amazingly natural and easy to talk to for help and makes me feel at ease. He personally just picked out my new seat for my husbands second purchase!! We moved to Mill Creek but will only go to Lynnwood for purchases and advice form Jon and the others!!😎
Always stop here while in Seattle. Bought my 1st Harley here in 1981. Great designs on the short backs, super motor clothes department with the nicest staff of any of the roughly 120 HD shops I've been to
Bought my first HD here!! Awesome experience.
Recently came in to check out the new bikes. I was greeted by Bryan in sales. He was very friendly and helpful. When I'm ready to trade in my sportster he is the guy I'll be going to see!
The staff was so helpful! Even recommended some places for me to visit while I'm here!
I was the random guy that stopped by your service building looking for a clutch spring for a 49cc pocket bike. No luck, but.. do you guys have 90cc bikes for sale? I could use something just to get to work 1.5 miles from me, I ride my razor foot scoot but I might need more speed when it rains. You guys are located way out of my way, so I might call ya some day
Great dealership! Friendly staff, excellent service department. Collin will take great care of you. Huge selection of new and preowned bikes. Love this place!
I so excited to test ride the new electric Harley davidson
Sale people are the best. They went way out of there way to get me on a bike. Thank you
The floor staff (sales, parts, clothes) is always friendly & helpful, plus the place is well organized & it's easy to find what you're looking for...and who doesn't love drooling look over all the bikes😉 …
Thank you Brent V. for your personal attention in selling me my 4th HD. You have excellent people skills and a great sense of humor. I have travelled all over this great country and would put this dealership on the top shelf. I could not give 5 stars, because that does not leave any room for improvement. The parts counter person is lacking a little in product knowledge and was slow to find parts in the catalog(maybe new to the counter?), but we got through it. Sarah and Leslie in motor clothes had both product knowledge and great personalities. Thank you for helping my wife.
Bruce Brooks
Thank you to John B (sales) and Michelle(finance) for all the hard work they did getting my husband his bike, great job you two
I do not have one thing to complain about, everyone super friendly and helpful. They helped me get into a newer bike and very satisfied. I will definately go back.
Love our bike
good with the exception of their voice mail in the service department. Even their own service techs say the voice mail does not always work and they do not get the ones customers leave them. This has been going on for over 2 years you think by now it would be fixed seems suspect to me if they value customer service!
This is the place to go. They try their best to satisfy all your wants. If they dont have it, I know from experience that they will try and find it.( which by the way they did) i went in the next day and my chaps were there. Thank You All
The lady helping my wife get a helmet was very nice. She really cares about making sure you have the right fit and type for your needs.
Best dealership I've been to yet! Everyone treats you like family and are very eager to help if needed.
Nice clean store full of bikes and apparel with a very friendly staff. Always enjoy our time spent with the crew at Emerald City Harley!
ECHD is the best dealership in the PNW. Bryan in sales always answers all my questions and is very knowledgeable about anything Harley. If you're in the market for a bike. Go see Bryan at ECHD!
The crew at emarld city was awesome today especially Tanya and Bryan did an awesome job and amazing getting it all done thank you and the nice 👍😊 ride home on my new bike !!!!!!! …
These folks down there are awesome, very cordial and fun to talk to. They took very good care of my bike in short order.
I had a fantastic experience at Emerald City Harley-Davidson, the sales staff was super helpful and not pushy whatsoever. I'd recommend buying your Harley here to anyone that asks.
Great dealership. Sales Dept doesn't hound you when you walk in the door. Service dept. Is great and I didn't buy my bike there.
I love the atmosphere and the people here. It's a great place to buy a Harley Davidson or get parts or just hang out and look at all the cool bikes
Darrell and the entire Emerald City team were over the top excellent and went above and beyond to answer all my questions. Happy to be joining the HD family.
Amazing team here got me the perfect bike I've always wanted
I would recommend to anyone interested in getting a bike.
Go See Brent!!! Great Salesperson. He is honest and he treated us very well. We were able to work out a very good deal. I highly recommend.
Good Service from good riders. Felt a little looked down upon for my motorcycle not being the biggest brightest newest model. Good employees though.
Great customer service and huge selection
I love the Harley dealership except the pricing... passenger pegs = 129...really? Dial it back if u want more bizness
Helpfull staff and parts people know their products. If I ever buy another Harley it will probably be here.
So pleased with Brooks and Alexis! Two great ladies! They really go the extra mile with customer service 💗💗💗 …
Awesome store with friendly staff. Well stocked and very clean.
nice staff didn't hassle me about anything. Just wanted to check this place out. Fun to check out the different Harley Davidsons
Bryan Lee was awesome! We a great experience! He was personable and knowledgeable. Highly recommend this business.
Zoe was super helpful the store unfortunately didn’t have what I was looking for but she took the time to help me out finding the rite store I was looking for since I am unfamiliar with the area.... Very awesome customer service here!!!!
Great sales staff and service department. My go to Harley Dealership!
Friendly staff not pushy all around good experience
Talk to Bryan he's a great sales guy, really helpful and not pushy. Tell him what your interest in and he will lay out all of your options.
This is a second Harley-Davidson we have purchased from Brian Lee and the staff at emerald City is very friendly and knowledgeable Brian Lee is a true asset to their staff
Great place to do business, deals on bikes, and always an event to go to
Very good Service Department! And like all Harley dealerships, H-D means "Hundreds a Dollars!" Lol...
Nice selection of bikes, lots of great accessories too, sales staff was very helpful.
No crowd, helpful sale s cashier. Always a pleasure.
I enjoyed my visit there rode a couple bikes one of my fit me very well enjoyed working with one of the girls. 👍 …
Great people friendly staff
Great experience. Friendly and knowledgeable staff. Highly recommended!!
Great selection of bike's and accessories. Staff is top notch!
Huge dealership with really friendly staff. Full service center with Harley PHDs on staff. Cool spot.
great atmosphere Good stuff great bikes.
Awesome bunch of guys! They work hard to make dreams come true and work hard for your business!
I'd give it a five-star but they need to let you know when they cancel events so you don't show up for nothing
Nice HD shop. Good folks. Problem, the wife spends too much money on shirts and stuff!
I am so happy with my bike, the staff is awesome.
typical location (for a HOG franchise). Nice people. Still a little corporate feeling. Needs a rougher vibe to its building construction and interior.
HAD OUR SERVICE DONE THERE FOR THE FIRST TIME. THESE PEOPLE TOTALLY ROCK. WENT OUT OF THEIR WAY TO ASSIST US AND FOLLOWED UP WITH US AFTER. DEFINITELY LOOK FORWARD TO CONTINUING WITH THE SERVICE DEPARTMENT.
Awesome thanks for great advice from the service department and all the staff was really friendly 👍😎 …
Bryan is the salesperson to ask for. He is no pressure and a really great guy to work with on a new or used motorcycle.
The only HD store I shop at in the PNW!!! Awesome crew, nice building, always get the help I need!
Friendly staff, great selection, fun atmosphere, reasonable prices.
They picked my bike up and warrantied my broke belt saving me a lot of $. Top notch dealership!
Not to mention all the cool bikes, this place had a yummy chili cook-off today!
I would definitely see Darryl and Brian for all your Harley Davidson needs
This place is amazing everyone was so helpful thank emerald city harley on my purchas you guys rock
Not the Harley dealership of stereotype, this is a clean, well presented collection of some of the finest American-built motorcycles.
First time there. That place was so cool! So clean! Great stuff!
Great prices, Great Bike's, and Great people
Thanks for the right price on my Sport Bob!!!
Brain!!!
Good people lots of good things that you can get for the bike
Awesome place! My husband got his helmet pinstriped for free today
This process was seamless and easy. The entire staff was knowledgable and helped answer any and all questions
Lots of clothing and accessories. The staff is very friendly.
Really friendly staff and they were having a lunch.
Local dealer. They've taken good care of me. (Your local dealers always do, don't they?)
Great staff. Jasen was very helpful. Good people.
Got some great Harley shirts
Great staff and awesome bikes.
The staff here is great and they have a good selection. Their prices are a little higher though.
Great place....Chris in service is MY MAN!
Best staff hands down for a HD dealer
These folks really did everything they could to make sure I walked out grinning ear to ear.
Great experience in service. Fun place to do business.
Love the great vibes there & always support the live music!
Good people, but, got my Harley back missing pieces
Great customer service. John Was very helpful!
No military discount because of Sturgis Bike Week.
If I have a question they will find a way to help me out great !!
Good people and nice selection of bikes
Amazing staff. Always great customer service.
Great , nice people and a free lunch made by the employees 👍 …
This is our Go To Harley store when we are in the area.
Best dealership, best customer service and best rides around.
Great atmosphere and nice people
Great experience they were very helpful I would recommend it
Sales people were friendly and the chili was great
Great experience from beginng to end of purchase!
Great sales and parts staff.
Great customer service in sales, parts and service department!!!
They are spot on with the service of my bike every time
Got a great deal on a new bike
Great selection friendly staff
Wonderful place with great staff to help all of your needs.
Great place. Friendly staff.
I liked the very friendly sales girl.
Another great PNW HD dealership!
Excellent service! Repairs and experience quick!
Friendly, professional staff!
Great place and amazing customer service
A well laid out store with helpful employees.
Parts guy was nice and knew his parts
Super great parts dept people.
Grate servic frendly large inventory
always a pleasure working with the staff at Emerald City
Nice big open sales area.
Bandy to educate their people a little better
Very excellent customer service
Supporting bikers against abusised kids.
Excellent day at the H.D. store
Awesome service and very knowledgeable
Fun place people are cool
Apparel manager was awesome!
Very friendly, and good people
Very helpful and friendly staff.
Great customer service
Great service by Brian Lee
Staff was really friendly.
Customer service in apparel was anazing
Great customer service 👍 …
Fast and good service
Great Service.
Awesome people
Staff was extremely helpful
Harley, top notch service.
Great service thanks
Always good service
couldn't help me
Nice sales people
Awsome service dept
Excellent store.
Really great place..
Nice Store A++++
Lots of bikes cheep😂 …
Great deals.
Very friendly staff
Really Nice Ladies
Alot of inventory
Fun and done!!!
Mediocre
Cool place.
Awesome
cool
Very friendly
Will go back
Friendly staff
Great experience buying a motorcycle from Emerald City!
(Translation) Not very welcoming and exorbitant prices
(Original)
Pas très avenant et des prix exorbitants
(Translation) Good
(Original)
Buena