Reviews of Mattress Firm Layton Crossing. (Mattress Store) in Salt Lake City (Utah).
Mattress Firm Layton Crossing
820 N Main St Suite A, Layton, UT 84041, United States
Description
Information of Mattress Firm Layton Crossing, Mattress store in Salt Lake City (Utah)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Layton Crossing
Sunday
11 am–6 pm
Monday
10 am–8 pm
Tuesday
10 am–8 pm
Wednesday
10 am–8 pm
Thursday
10 am–8 pm
Friday
10 am–8 pm
Saturday
10 am–8 pm
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Reviews of Mattress Firm Layton Crossing
With the internet at our beckon call, retail staff in some industries sometimes do not know their products better than their well researched customers. Unfortunately shopping for a mattress is expensive, intimidating, and the online community creates more confusion than understanding. So going into Mattress Firm my wife and I were less than confident. To our surprise, Sam was incredible. He addressed all our questions, concerns, and took the time to explain the fundamentals. I'm impressed with his wealth of knowledge and customer service skills. The delivery team was great too, all smiles and very friendly. I thought this was going to be a difficult purchase, but it was the smoothest one I've ever made! And our bed is very comfortable, the two months of back pain is no more. If you don't where to start buying a mattress, we highly recommend talking to the professionals at Mattress Firm!
My name is Darlene Caldwell, not Meghan above. Don’t know why that happened. We bought a mattress from Shea at mattress firm tonight and she was so great with us. She was pleasant, very informative, did not rush us and had lots of good pointers to help us decide what to do. We wouldn’t have been able to make such a decision without her help and her patience. She really was the perfect salesman, a perfect match for us and we appreciate all she did for us. I would give her 10 stars if I could. Thanks Shea.
I loved working with Shae! She was extremely knowledgeable and acted in a very professional way. She helped me find the right bed with some trial and error but she was right there helping us the entire time. I consider her to be a friend and I am so very grateful she was the one we got to work with.
Shea was absolutely fantastic to work with. She knew everything about every mattress we looked at and how it would work with my body. She was professional and did not pressure a decision in anyway (even though I kept her late making a decision). I would recommend her service to anyone looking for a new bed.
The manager at the Layton location is amazing! Her knowledge about mattresses is incredible!!! She had me sold right away very nice girl! I went in there just for a pillow! Thank You for all your help I am so excited for my mattress and pillows to come
The last thing my wife and I wanted was to go into a mattress store and talk to a sales person. We were going to just buy a mattress online but we really wanted to make sure that we were satisfied with our purchase so we decided to go in and try them out.
We were blown away by the staff and how helpful and easy going they were. We felt zero pressure, the staff was very knowledgeable, we were able to determine what kind of firmness we needed in a mattress, and they were very respectful. On top of all of that, we were able to save more money on our purchase by going into mattress firm than using promo codes & sales ourselves online though various mattress websites.
We were able to get our order the next day and they not only delivered everything, but they also set up the frame and bed. The delivery team was respectful and professional. I will only go to Mattress firm for my future mattress purchases.
Shae was so helpful in getting us the perfect bed! My husband is quadriplegic and we were worried about him getting the right bed to avoid any pressure sores. When we needed to switch beds, she was knowledgeable and directed us to just what we needed and was considerate of our budget.
This was an absolutely positive experience!
I wasn’t sure exactly what I wanted. Shae was patient and wanted me to take my time.
I would certainly buy from here again in the future. I will recommend Shae and the Layton store to my friends and family.
We had a great experience shopping for a mattress at this location. Shae helped us figure out exactly what we needed and wanted. I definitely recommend going here for all your sleep product needs. :)
Shae was very helpful in helping us choose a mattress. She found a mattress at another store for us to try. Her commitment to customer satisfaction is superb!
Shae was super great and helpful and got us set up with what we needed! She gave us great advice and walked us through the whole process without any pressure and got us the best deal!
Dealt with the store manager Sam and I normally don't like going mattress shopping because the high pressure feeling but there was no pressure and he balanced working with us and other customers perfectly. I highly recommend this location and dealing with Sam. Bought a Purple and love it.
Our exerperience was phenomenal. Amberia is knowledgeable, professional, friendly, and guided us to our dream mattress and setup. Highly recommend!
Samuel was so helpful in directing us to the right mattress for us based on our needs. Very knowledgeable. Very positive experience!
Great store! Didn’t feel any pressure to buy. And got wonderful help picking out the perfect mattress.
Shae was amazing. She really knew her stuff. Didn't sugar coat anything. Very open and honest about products.
Very knowledgeable. Asked what exactly we wanted and then only showed us mattresses that fell within those specifications and price range.
I made a mistake with the first mattress I bought. But they helped me correct the problem and made the exchange process quite easy. I highly recommend this store
My husband and I have been looking around for a new mattress for a while, we went to the big stores just to be treated poorly, but the moment we walked into mattress firm, Sam greeted us at the door and listened to exactly what we needed in a bed!!! He made everything work for us financially and even got us a better deal on getting another bed for our son and gave us a promise letter so that when we come back in, we would only be paying a certain amount!! I highly recommend this store, and to work with Sam, if you’re in the search of a new bed!
Sam was amazing! Listened to our opinions and helped us find the perfect mattress for us and our dog. The store is military friendly and got us an awesome discount. Will definitely be recommending him and the store to everyone.
Outstanding, I was frantic losing my bed and all. I went to 4 other stores until I stumbled upon Mattress Firm. Walked and and was greeted humbly by a gentleman named Sam. Found something that I could agree with. And they still have layaway. Amazing will continue buying from this place for sure in the future. Gotta get my whole family a set up.
Sam was very helpful. He taught me some things on why my shoulder hurts when waking up. Proper equipment for certain sleep styles is important for your body. They really were not acting as a sales person which I appreciated.
Sam was super helpful and knowledgeable the entire experience. Sam also never made me feel like he was trying to pressure me into spending more money, he kept my bed within my budget
W had a positive experience. We bought a bed for guest room and replaced our be. Must have been positive.
Excellent customer service! They went out of their way to find the last harmony purple pillow in stock in the entire valley so I could take it home the day of purchase. I wanted to surprise my husband for his birthday. Thank you! And the product is amazing! My husband loves it! He slept on it and was so comfortable. And he's hard on pillows, having obtained a herniated disc years ago. This pillow is just what he needs! And he has gone through a lot of pillows!
I was greeted by a very friendly salesman (I think his name is Sam). I told him I was looking for a mattress topper that I could take home that day. Since they don’t keep them in stock he recommended another place where I might be able to pick one up. Long story short I went back to Mattress Firm and he helped me order a mattress topper to that matches what I need for my back problems. He actually saved me lots of money. And at Mattress Firm they are Military friendly. Next time I need a mattress I will go back to the Mattress Firm.
Landon help us out with our need for a new mattress. He listened to our needs and guided our thoughts around the store. We never felt like we were being pushed or persuaded. Finally we found the perfect mattress, adjustable base, and pillows for us! Landon did a tremendous job helping us. We will definitely be shopping here again if we ever need a new mattress again!
Samuel was very professional. Maintained his positive demeanor, even after closing time. Very good experience!
Dan is a pleasant young man. No high pressure sales’ tactics and willing to take the time to find us a great deal on a quality product. We liked our experience.
We can’t say if we love the mattress yet since it will be delivered next week, but we loved the service. The showroom mattress was very comfortable. We are sure we will enjoy the mattress for years to come.
Thanks Dan!
After years of dealing with our literal pain-in-the-neck (and back) mattress, my wife and I decided the time had come to bite the bullet and go Purple. When we arrived at the Mattress Firm we were promptly greeted by our salesman. I use the term "salesman" quite loosely here because Sam was much more than just a salesman. Sam was warm and friendly and seemed genuinely to want to help us make an educated decision about which bed would be able to help eradicate the pain we had been living with. Sam was not pushy in anyway, and in many ways was the 'anti-salesman'-- wanting to sell us something, but only if it would really benefit us. My hats off to the Mattress Firm and Sam for making our experience buying a new bed be less of a pain in more ways than one!
I had family visiting for Thanksgiving last minute. I did not have a mattress so I searched on internet where most could only deliver in December, too late for me. I checked them online and visited one of the stores where I found a firm mattress within my budget. They were willing to deliver next day which no one else could do it because of the Holidays. I like the mattress that I got for the price. Good customer service at the store and the delivery guys. I am happy with my purchase.
Landon was very helpful and helped us find the mattress we want. 5/5 would recommend this store to buy from he was very nice and very knowledgeable, was able to answer any questions we had with ease.
I went in to Mattress Firm and the customer service was the best I have ever experienced. The associate who helped us was so knowledgeable about the product and was able to educate us about the technology behind bedding. It was really a fun experience to be informed about the different types of options that we could have. I really felt valued as a customer and very informed when we left with our bed. It was a great experience.
Showed up 5 minutes before close, and we’re still helpful and friendly, helped me resolve a mattress emergency, after son’s mattress was destroyed just before bed.
My wife and I have been looking for new mattresses for months now and decided to stop by the Layton Mattress Firm on Main St the other night (1/1/21). Will greeted us as we came in an after explaining what we were looking for, proceeded to show us the mattresses that would most fit our requirements. We found many that felt comfortable and spent the next hour moving around the showroom trying to decide. As many shopping for a mattress can attest, you never really know how it will work for you until you've slept on it for 4-6 weeks. Will informed us that we had the 120 day trial period, so that really helps. We have not taken delivery yet, but I can say that the customer service was excellent and low pressure and more concerned with our satisfaction. Will was able to work a fantastic deal, so we included their motorized base as well. We felt very good about the pricing, service, Will and decided to proceed with our purchase. I will post again once we have had time to try out our new beds. Highly recommend this store location for the service and pricing though! We saved $2055 on a $7400 purchase.
I came in to look for beds for my daughters. The sales assistant moved mattresses and showed the options to my girls. They were able to try out all the beds until they found just what they wanted. Since they didn’t have our preference in stock, the sales assistant called their other stores until we found what we needed. I was able to go pick them up that day. My girls slept very well :)
I came in to find a mattress topper that I could walk out with. Since there were not toppers carried in the store, Sam recommended other stores to check. I was able to get a cool gel pillow and he gave me a great discount. I will be coming back for my new bed!
Sam was very knowledgeable and helpful! It was great to try out several pillows before buying!
We came into the store close to closing time hoping to just try a few beds and come back the next day. Our salesman, Will, was so patient and knowledgeable about which beds provided what we needed. He worked with us on the finances involved and he ended up staying a little late to finish everything off that night! It was a great experience and I’m excited to receive our new bed!!
Could not have been more pleased. Frankly, I was not anticipating purchasing at mattress firm. We hadn’t shopped for a new mattress in years. So we were just beginning our shopping and going to look at a few stores. We walked in and were greeted immediately. William helped us in Layton, he asked our budget and took us straight to our options. He went out of his way to really ensure we knew all of our options. Once we found a mattress we loved (he had us try several). The deals started flying. We walked out with a mattress and a box spring for under our budget. No hassle sales experience, he asked our budget and stuck to it. Would recommend mattress firm to anyone.
Samual was a very good sales person. Did not pressure us at all. Knows his stuff
Will H did a great job assisting us today! He was so kind and patient with my elderly mother! I took her there specifically because of my experience with Will in January. Awesome! Lots of good sales too! Love my bed!
I enjoyed an exceptional experience here. The on-deck staff was immediately responsive and quick to answer any questions I had. Chris over at the Layton spot took great care of me, was very knowledgeable, and helped me choose the perfect mattress. He didn’t try any sneaky sales techniques or cornering, but rather encouraged me to explore all the options MattressFirm provided, while being very knowledgeable and forthcoming with crucial information. I look forward to years of solid sleep!
Cameron had a pleasant demeanor the moment I walked into the store. He asked me a few questions to help determine what mattress I was looking for and was very informative with my questions. He was patient and thorough during my interaction with him. He provided the expectations of the delivery process and covered my purchase in detail. He helped ease the anxiety that comes with making such a large purchase. I'm looking forward to many nights of restful sleep on my new Tempur-Pedic mattress. Thank you, Mattress Firm!!!
We worked with Sam at the Layton mattress firm. He was fantastic! We've spoken with 5 different salesmen in the last week shopping for mattresses and Sam was the most knowledgeable and helpful. And mattress firm have us the best deal out of all the stores we went to.
We bought a purple 3 from this location and is AMAZING!! Alyssa Stewart helped us, and she was extremely knowledgeable about all the products and brands and knew exactly what kind of bed I needed.
She was also able to get me such a screaming deal on the bed, plus price matched my adjustable frame from amazon. Such an amazing experience and would recommend! We just came back today to buy another mattress for my son, and the 2nd interaction and pricing was just as good as the first!
Alyssa truly made the experience for us most pleasant and her customer service is A+++ which is so important to me!
They also offer in store financing that was very easy to apply for and get set up.
Every mattress firm I’ve been to including this one is always great. I’ve bought 3 mattresses in the last 3 years and the prices, product and salespeople have exceeded expectations. Thank you mattress firm.
The sales associate was very helpful with finding a good mattress for me. She went through the instructions very throughly and answered my many questions. They had a large selection of sizes, brands, and firmness. The store was kept clean and they sanitized the pillows I used which it’s good to see customer safety.
The only reason I didn’t give it five stars is she seemed to be the only employee helping customers while the other two were at the desk most of the time. They’ve could’ve been doing computer work, but it looked like they could’ve been more helpful.
Randy (store manager) and Tyler helped me today at the Layton store. I needed to trade to a softer mattress, and they made me feel like royalty! Randy’s knowledge of the industry is significant, and he had in-depth answers to every question I had! He was friendly, caring, and very professional. So was Tyler. The Mattress Firm philosophy of how to treat a customer, with their 120 day trial period and extended warranty, is better than anything I have seen before! They simply won’t be satisfied until you are happy! They helped me into a wonderful Beauty Rest that is perfect for me! Top-notch professionalism, high quality products, incredible service and warranties!
Wonderful experience! I’ll never buy a mattress elsewhere!
My wife and I were looking for a new mattress. Will is the guy who helped us out. He showed us a few that were definitely in our budget. We ended up buying from Mattress Firm instead of Mattress Dealzzz, because Will was super helpful.
We had a GREAT experience at the Layton Mattress Firm! It was easy to pick out which matters we wanted & got it the SAME DAY!! We were in & out so quickly! We will be referring This store to EVERYONE that is looking for a mattress!!
Walked in, explained what I was interested in, the sales associate made a few suggestions, and through the process of elimination I found the mattress for me. Staff was professional, helpful and knowledgeable.
I’ve purchased about 20 mattresses from Mattress Firm over the past 18 months and have worked with several different Mattress Firm employees. All have been knowledgeable and helpful. They are my first stop for mattresses now.
I have had 29 back surgeries and the most recent was also the biggest. I had a fusion in September. I bought a mattress less than a year ago, but since my surgery, it has become painfully (literally) obvious that it was not good for me anymore. I went in on 25 January and Rex Harrison was working. He listened to my story and I told him what I could afford. He showed me what he would recommend and had me try all of them. He never once rushed me or tried to sell me on one particular mattress. I found one that I liked, but it was not available and he took my information and told me that he would call me if anything like it happened to come up. I was called by him yesterday and he was at the Logan store. He told me that he had found one of the ones that I liked and he was able to get it within my budget. I know that he works on commission. I know that he likely sells many mattresses full price and that he probably didn't earn much on this sale. But HE is what makes the buying experience worthwhile. He was attentive, authentic, and not pushy. I don't know who his manager is, but should you read this, Rex is a VERY good face for your company and is the reason why I will continue to shop at Mattress Firm.
Ryan did a GREAT job. He welcomed us and while we were testing out mattresses, he helped other customers. He knew how to juggle a few customers amazingly. Very easy to talk to and knowledgeable. Helped my friend and I get a great deal and had our needs with the choice we ended up getting.
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I went to the store in search of a new mattress and my sales associate was very knowledgeable, friendly and personable. She got me all set up with delivery and everything I needed. The day before delivery I realized I forgot to mention I needed a split box spring, so I called the store. I was worried that I would have to up my credit limit and do a refund, then re-bill to accommodate everything on financing; however, the manager at the location was awesome enough to take care of difference for me. The team down in Layton definitely went above and beyond to provide excellent customer service. Thank you.
My history and I were looking to get a new king size bed set. We shopped around and got a beautiful bed.
We shopped around at four previous stores, and multiple online stores, simply looking for a decent mattress set for a reasonable price. Jared helped us today. He was patient and actually listened to what we wanted. We set a budget and had a reasonable expectation, and he showed us everything above, below and in our range. No pressure sales, I could tell that he was being honest as far as choosing the cover we needed.
One Month of searching, and our bed is complete. The warranty and price change guarantee just can't be beat. The exact set we bought was at another store for $150 more than the starting price at Matress Firm! We came in on Memorial Day, got the store discount as well as a Military discount.
All the commercials and hype are pretty, but if you want quality, reasonable prices and a staff that cares look no further.
Amberia was great to work with! Very knowledgeable and helpful. She made what we thought would be an uncomfortable experience very comfortable and easy.
Delivery wasn’t the smoothest experience. It’s done through a 3rd party to Mattress Firm. That portion of the process could improve but overall Mattress Firm took care of all issues and made sure we were satisfied after all was said and done.
Went in to look at a full size mattress. Jeremy Poulos was Very friendly very knowledgeable. Explained needed a mattress for a person weighing 320lbs. It needs to last. The lady that was working with him (did not write down her name) deserves a 5 star rating also. We had a really great experience buying the mattress. Great price and quick delivery. Will definitely look at Matress Firm first when Ready to buy 2 twins. Thank you
Our experience coming to mattress Firm was Awesome!!! The staff was friendly and great to work with. Will was great!!! He helped us feel comfortable and wasn’t pushy! He helped us find the perfect bed!! We recommend coming to this store.
Walked into the Sandy location just to browse, and learn more about mattresses. Will H. was very helpful and knowledgeable. He helped me find something that would help with my sleep apnea and lower back pain. I walked out with a new mattress and adjustable base.
Layton Mattress firm is so great! Will was so knowledgeable and helpful. We went in looking for a Purple mattress and left getting a Tempur-Pedic. We haven’t received our mattress yet, but I am excited to get it based on the information we were given. Would definitely recommend Mattress Firm to anyone looking for a new mattress and wants a good experience.
Knowledgeable and non pushy sales staff. We took our time and came back a week later after thinking about it. We had determined our budget at that time and they were willing to accommodate. I felt like they helped us understand what we needed and could make recommendations based on our sleeping pattern. The adjustable bed base was a huge plus as well. Would recommend.
Megan Munoz was the absolute best! There was a problem with the financing website and she called the company and waited until we were able to finalize the sale. She worked hard for us. And she was calm and kind the whole time. She was absolutely amazing!
Riki Parker was extremely helpful on getting me the best deal for my son as we upgraded his bedroom set. She made is feel no pressure as all. I would recommend stopping by and dealing with Riki first hand she will take care of you as she had for my son and l..
The manager, Amberia, at Mattress Firm in Layton provided, by far and away, THE BEST customer services I've ever had. She was knowledgeable, patient and made the entire experience so much fun. I was impressed with how much she knew about all the products in the store and it made me feel confident in my purchase. I was also very grateful that she devoted so much time to me and my shopping experience.
Decided to take advantage of our day and go mattress shopping so we could solve some of the back aches and pains we’ve been having on our old set. Sam was so very helpful and knowledgeable. He was thorough while going over our sleeping habits and positions to ensure we would be picking the best option for us to have a good nights rest. Nothing but patience with us while we tried almost every option to get my husband and I to an agreement. Exceptional customer service that landed us a new mattress set for the next 10-12 years and him a new sale for the weekend!!!
We felt no pressure to buy but ended up purchasing the Posturepedic Sealy bed because of the fantastic service and information we were given. We were able to test out, learn and discuss what we were looking for without the push to pull the trigger. We weren’t even planning to buy the bed that night, we were just looking! I would recommend to all my friends.
The team at the Mattress Firm were very knowledgeable and patient in helping us find our bed and mattress. Bowen from the Layton, UT store was great to work with and very responsive to our questions, while also providing his own recommendations throughout our decision making process.
My wife and I decided to go buy a new mattress on memorial day weekend, the best time to buy a cheap mattress. First we went to RC Willies and their prices were not bad, but after we went over to mattress firm where Eric helped us out. There they told us they'd beat the price by 10% if they weren't already cheaper, and they did it!
Don't be surprised though if when you go in you get a better mattress then other places, the savings are there to get a better mattress, which we did. They were also willing to shop the mattress to our new home in the future with no issues. Great place with friendly people.
We went in looking to replace our old worn out mattress and Randy Was amazingly helpful! He showed us multiple options but allowed us to wander and test the mattresses to make sure we found what we like. He was helpful but never pushy and very friendly. I am very glad he was there to help us!
My husband and I were able to find the best possible deal we could get on a PURPLE BED thanks to Alyssa Stewart!! She was very kind and helpful. She is very knowledgeable about each bed and was able to help us compare beds before we made a final decision on the Purple Bed. Her customer service is 10/10!! We cannot wait to get our new bed and new pillows!
Lisa did a wonderful job balancing multiple customers at once. She took her time and listened to my wants and needs, as well as made appropriate recommendations. She helped me get the best deal possible and never made me feel like it was all about making a sale.
I worked with both Will and Megan while looking at mattresses. Both offered fantastic suggestions based on my budget and my desires and it was very no pressure experience. I would definitely shop at mattress firm in the future!
From the moment we walked in the store we were treated with much respect and knowledge and every question we had was answered. She was extremely polite and fun to be with! Her knowledge impressed us and her customer service skills were superb! Give that girl a raise!
Ask for Sam Thorne!
My wife and I bought a mattress at RC Willey a couple years ago and it failed. We bought a heap mattress online and my wife had a hard time sleeping. So after consulting our parents, they recommended Mattress Firm, and we were greeted by Sam Thorne. He is the most knowledgeable and helpful mattress consultant I have ever met. He answered all my questions, helped us with price, and did not pressure. We came back a couple weeks later and he knew our names and what our concerns were. We bought from him and do not regret it at all.
Update - the manager called to discuss my concerns over the incident described below. She resolved everything beautifully. She was extremely professional, personable, kind, understanding, and overwhelmingly helpful. While I would not go to the Layton store itself due to my experience with a single employee, I would not hesitate to deal with Mattress Firm. They are true to their word and proved themselves trust worthy and a solid business who I would definitely go back to. I believe the situation with the employee will be resolved; thus, others should not necessarily avoid the store.
The sales associate at the Layton store on 820 N Main St. called me later in the evening several days after my one time visit to the store and chewed me out for not purchasing a bed from him. He condemned me for going to other stores to verify his information, which turned out to be incorrect information, and then choosing to go with a store that offered me a better price and provided me correct information. The employee violated my privacy and trust creating deep concerns about possible future retaliation. Other stores in the area were fine and professional.
If anyone out looking to purchase a new mattress set. I highly recommend going to the Matress firm store by petsmart (Layton) William was very professional & understanding of our needs!! Thanks again for the great deal!!
The manager Amberia is awesome. My husband and I were in the store and she was funny and caring. She truly took care of us. I would recommend to anyone that is looking to purchase a bed to go to the Mattress Firm in Layton UT.
Ryan is a great sales associate, as soon as I walked in I was greeted and he was polite, explaining his process of finding the right comfort level for me and then finding the right price for your budget. Never pressured me to spend more or a bed that I didn't need. Great experience and an excellent bed recommend anyone to this Mattress Firm.
The manager listened to my questions and concerns as we were looking for a mattress with the right support and did not pressure me into any certain choice. He also helped me get a good deal on the best fit and as I call back later with more questions about mattress specifications he remains patient and supportive. Not all Mattress Firm stores are created equal. ;) Thank you!
Jessica was very helpful and help inform us more on the Purple. We bought our mattress 2 weeks ago and have not gotten our pillows that were part of the promotion they had for labor day. It takes me calling, trying to find out if they have them to get told they have some in stock that were left over from a doorbuster and I could come get them. It's nice to see how they don't care to give the items to someone who was supposed to get them with my mattress 2 weeks ago. Really poor service in the delivery of the product.
Great service! Got us in and out with exactly what we needed.
We were in need of a mattress for our kids and ourselves. Sam was very helpful with extreme knowledge on mattresses and what would best suit each of us depending on sleep habits. Needless to say, Sam’s customer service is incredible. Great mattress buying experience.
Amberia is the greatest. We came to visit 20 min before they closed and she was so sweet and willing to stay to help us find what would be best for us! She has such a warm and welcoming personality!! I would highly recommend anyone looking for a mattress to go see her!!
Fantastic! Our last 2 mattresses my wife and I have picked out together and she's always complained about them. So this time I sent her to pick out the mattress herself and then I'd go separately to check it out. She was very happy with the shopping experience here. I was also very pleased with the professional staff and the competitive pricing. Plus, a 100 night sleep guarantee is pretty hard to beat. We are in our first month and so far the jury is still out on the mattress itself.
We will definitely be going back here for future mattress purchases!
I'm experience with mattress firm was awesome. Randy our salesman was easy to work with. He was very knowledgeable on the different brands and styles of beds we were looking at. We decided on going with the Serta I comfort 1000 series.
I absolutely love the customer service I experienced at Mattress Firm. I spent more than an hour and they were so patient with me. They helped me find my dream bed and followed up with me afterwards regarding delivery. Guys if you want quality service and good prices go to Mattress Firn they got you 😊 …
We had Sean and Keith both help us. Extremely knowledgeable, helped us find the right mattress, and informed us of any sales going on without pressuring us in any way.
My husband and I went into mattress firm today hoping to find the bed of our dreams. Our sales lady, Heather, very kind and thoughtful helped our dreams come true. We were looking for a queen size bed and she got us approved for the coziest king size bed. She has been amazing and if you are looking for a bed go see this lovely lady! So thoughtful, caring, and one of the best sales people o have ever worked with.
Gabe was great! He helped up pick out a mattress to help with my fiancés lower back. We’ll get the mattress soon and hopefully it’ll help!
It was a super good experience! It was mine and my fiancé’s first time mattress shopping and they took us through a real simple and quick process to determine what type of mattress we would be happiest with. As we looked they explained the benefits of what we were looking at and told us about the deals they offered.
Randy greeted us immediately and was extremely knowledgeable and personable. My fiance and I did not know what to expect or where to begin during our first time mattress purchase. Randy took the lead and made us aware of both the benefits and also the cons of each mattress which helped us to make the best personal decision. Will definetely return for any future mattress purchases!
I went to get a new mattress and I didn’t expect the service that I received.Amberia was amazing. She knew all about the mattresses and helped us pick out the best one for us within our price range. I definitely will be back to shop that store again
We originally walked in with the idea of getting a cheap $100-200 mattress while saving up for a much better one. We were going to shop around a bit, debate back and forth for a few weeks, and maybe have something by Christmas.
Randy (the store manager) helped us understand what we needed (or at least what we wanted) for a good night's sleep, and didn't stop there. He helped us with an amazing deal, worked out shipping for us and was understanding of our time, money and what we wanted.
Being in sales, I understand how the bottom line works, and Randy was very knowledgeable, and never pushy, or stingy with discounts or anything like the typical dreaded "salesman."
The moment we walked in, the employees were welcoming and inviting. I never felt pressured to buy. Our questions were answered fully and satisfactory. I would highly recommend this place to friends and family to at least consider when looking for a new mattress. The employees were professional and knowledgeable.
The team here is super nice, friendly and knowledgeable. Landon helped us find the perfect mattress!
Friendly staff. Listened to what I was looking for and made suggestions. Very helpful. Thank you
I called Mattress Firm in Layton and Joe was so helpful in finding me the best option! Joe was very polite and was willing to help me quick for my rough situation. They loaded it and the process was super easy. Love this location!
I really enjoyed my experience at Mattress Firm. Michelle was very polite and explained everything perfectly. I will definitely go back there to buy my next mattress.
I walked into this mattress firm really not expecting a whole lot. We were greeted by a sharp dressed friendly fellow named Ryan. We had a casual small talk of what bring us into the store and how our dog ruined the memory foam mattress we had but didn't want to get another full foam mattress.
Ryan had us try the three firmness levels of mattresses to get us started and shortly had us narrowed down to two solid candidates. He also showed us adjustable base after I stated I had never tried one since my trip to the ER. It immediately helped relieve pressure off my back, that I fractured two vertebrae in, only three months ago.
He got us to where we wanted to be budget wise and comfort wise all while being zero pressure. The last place I expected to get the best salesmanship was a mattress store but it was the first time I haven't felt unsatisifed walking out of a store after a big purchase.
Can't wait to see him again for pillows.
The manager was incredibly knowledgeable, and was able to not only answer all my questions, but explained to me things i had never considered, and knew exactly what it is in a mattress that you really need to look for. And even though they are paid with commissions, He made no effort to pressure me into a sale, and didnt follow me around awkwardly like most salesman do. he was present enough to know when i had a question, yet left me alone enough to get a feel for a product without any outward influence.
I went in fully expecting to be hunted and sold, but i was pleasantly surprised at the guided experience i was given.
Bought our new mattress here and love it. Price was more then we've ever considered when buying a mattress but it was so worth it we've been missing out. Great with small children you bring in and he wasn't pushy at all.
My husband and I bought a mattress set from this store a few months ago. Our experience with the salesman was nothing short of outstanding! So when we started planning to set up our guest bedroom, there was no question about where we needed to go. Today we were assisted by Robert Parke and he was excellent! He was very professional, but more importantly he was super personable and friendly - found out we all shared a mutual love for animals and ice fishing and that he makes very unmanly screams around jumpy tarantulas! But back to the point, my husband and I purchased another bed set up with full confidence that Robert was giving us a great deal on everything. We really enjoyed our experience shopping today. Thank you, Robert!
Andrew was exceptional throughout our visit. He took the time to walk us through each bed in order to figure which best was best for your comfort. While doing this, he was simultaneously assisting 6 other customers. Highly recommend!
I went in there at almost closing time and I am so glad I did because, it's was empty and Ryan E. Welcomed us in and ask what where looking for and we told we had so much room spend on a bed and he showed a coup less with in the price range we had him. And in a short time we found our bed and he made it super easy to buy and we got free delivery too and he was just the best person to by the bed from. I would try to get him when you go in and look around.
Knowledgeable staff, great product. Bought a mattress awhile ago that we absolutely love so we came back when we needed a mattress for our daughter. We will continue to come back for as long as Amberia is there.
I needed a headboard bracket that attached to my useless over priced adjustable base I bought from MF. When I called the store to find out what attachment I needed I was told to look on their website. No other info was provided. I looked on their website which took me nowhere. I tried to chat with their online robot, but it did not have an answer either. I called back and was told they'd look into it but never called me back. I had to search the internet to figure out which one works with my 2016 base and found another mattress company that had it in stock. I will never buy or recommend MF to anyone.
They were very helpful both on the phone and in person! I asked a ton of questions and they were very patient! I don’t hesitate to recommend your company to friends and family!
We had a great experience with MattressFirm today. All of the associates were kind and helpful and gave us the best deals possible. We were happy with their service
Great customer service. Very nice an informative help. Made our decision very easy to figure out.
Buying experience was made very smooth and friendly without seeming pushy. Responded effectively to questions and helped fit a mattress to us perfectly. Highly recommend this location 👍 …
Quinton was very helpful. I would recommend him to anyone who wants to get a new bed. I can't believe how good of deal he got me. I would definitely come here again.
My delivery was there on time and took no time at all. I really appreciate the service I received!
This place was awesome! They helped us get good financing, with great bedding bundles! Michelle was also amazing at walking us around trying the beds, and suggesting types to try. Great people, and great service!
Kelly (store associate) was super helpful, he gave his honest opinion on the purple mattress’s and ultimately helped us to make a decision on the “Purple 3”. Solid buy, excellent service, thank you!
Ryan was extremely helpful and friendly. I didn't feel like he was pressuring us at all. Ryan made it a great experience for us and didn't hover while we were exploring our options. He made recommendations that were helpful.
Worked with Sam on a new mattress and he was very informative and helpful. Stopped by a couple other places and immediately felt comfortable and welcome here would buy another mattress from himhim I ever need one!
Erik the Store Manager was really helpful, I just needed a basic twin, but he treated me like I was just as important as someone spending 3-4 times as much. Do yourself a favor and don’t go somewhere else where you will just be a number, go see Erik at Layton Crossing!
Great service over the phone. Randy worked with me on the delivery of my mattress when my plans had changed and wasn't sure if i was going to be home to receive my mattress. Even though i called the wrong Mattress Firm he helped me out and got me the information i need.
Ok before going to Mattress Firm we visit visit to other stores where we had the worse experience of our lives but driving back home we sew Mattress Firm and we stop by and there we found what we were looking for plus the lady who help us she was so nice and very kind.
My wife and my little son they were just talking good things about her so M’I coming back to Mattress Firm of course.
Salesman (Cameron) was able to quickly answer all of our questions. He didn’t put pressure on us to buy and gave us our time to talk it out. President’s Day deal saved us a lot.
Sam is the man he helped me find exactly what I was looking for, thanks again🙌 …
Sam was very helpful and explained all of the differences in mattresses to help us find the right fit! We’ve always bought our mattresses at furniture stores but we will def buy our mattresses from him again.
We went in to just look at pricing out mattresses for the future but Dez was so helpful that we ended up going back into the store 4 different times that day. Dez, answersed all of our questions so well that we ended up leaving that night with our pillows in hand and having purchased our Beautyrest Luxury Black Alcove Plush Hybrid Queen sized mattress with the adjustable base. We also purchased a bed frame with a matching head board, side boards and foot board and a matress protector to top it all off. Can't wait to have it delivered to our home and finally be able to sleep happily in our top of the line bed that fit into our small newly wed budget. Huge Shout out to Dez the Mattress Nerd!! Don't wake up soar anymore mornings, go on down and ask for Dez!
Found a good mattress at a decent price. Salespeople were helpful without being pushy, even when I was looking at the cheaper mattresses.
Respectful staff. Assisted me in looking for a bed. They know their stuff, and if they don't , they look into it. Still, I can't help but wonder why some of these beds feel way overpriced for what it is.
Store Manger Amberia was honest very friendly and helpful. Left with more knowledge then I came in with. Willing to work with "online mistakes (on line purchase - other company) to in store fixes (her recommendations- in store). Thanks Amberia!
Ambria is the best. We were just looking but ended up buying 2. She is very knowledgeable and we really trusted her opinion. She has such a fun personality and great to work with.
Greatest cs thank you Ambria Weller your the best !!! I NEVER buy because it's newest out or name brand but THE BEST customer service will have me buy what ever your selling 💯. Super knowledgeable on products, and honestly listens and cares about siko pio's needs so thank you Ambria 5 🌟 well deserved. …
Amberia here is amazing! She saved my friend ALOT of money. My mom also got her purple matress from her and Amberia has always helped us out! Definitely go see her if your looking for a matress!
The knowledge and complete honesty of the saleswomen were refreshing and appreciated. We felt like they cared about what was best for us, not just making another sale.
Ambria was so wonderful to work with! She was able to explain all the details really well & was patient with all our questions. We are excited for our new bed!
Landon was great to work with and hooked us up with a great deal. Not pushy at all and very enjoyable experience.
Myke was extremely helpful. It was only our second day in Layton but Myke made us feel at home. He really took his time to explain all the pros and cons on the mattresses and each pillow. We walked away very happy with a new comfy mattress and some pillows. Go to the store and ask for MYKE!
Chris was super useful and consultative about the experience and helping us get a good price!
Will was very knowledgeable, friendly and helpful. I would give more stars if I could. I definitely recommend buying your new mattress with them.
They were great to work with! We had a super tight delivery window and they were able to get us scheduled, no problem!
Quinton was awesome! He hooked us up with some amazing deals and was very kind and helpful! Highly recommend paying him a visit! :)
Great experience all around. The salesmen were very informative and helpful. They presented us many different options without pressuring us. There were many options to choose from. We were very pleased with our visit and our purchase.
Great customer service from the moment we walked in to the moment we walked out. Found the perfect mattress and pillows. Can’t wait for the delivery!
I've had the best experience shopping with Kelly. He was very transparent with prices and got me a great deal on my whole purple 3 package. Ask for him when you're at this location.
Quick and informative. Made it easy to make a good choice.
Awesome experience at MattressFirm in Layton. Tyler and Randy were so easy and nice to work with. We were in and out in 20 min and mattress will be delivered tomorrow.
Always a great experience at Mattress Firm. The knowledge and information was great when we chose our mattresses.
Came in to price mattress and with the help from the two wonderful associates in the building we ended up getting two mattress and platforms. They are well informed and I would suggest coming here to get your mattress.
I walked in, knowing what I needed, the gentleman was very knowledgeable. Gave me options of good, better, best but no pressure when I wanted to buy the "good" option. Very pleased.
Store manager Cameron was wonderful to work with and I highly recommend doing business with him. He clearly put us #1 and I couldn't have asked for a better experience.
But a bed set from this location. We did not do our research on mattress. I feel like the mattress the we purchased is not worth the price we got it for. The service is good and they are helpful.
I had a great experience at the mattress firm. Will provided knowledgeable and friendly information and service.
I was looking for a queen size bed frame they had one in stock and gave me a great deal on it I differently recommend them and I will definitely be back.
Had a great experience at Mattress Firm. Sam was very knowledgeable and helped us pick out the perfect mattress.
Amberia was amazing! We went in multiple time and was super patient with us and answered all our questions! Best sales experience I have received in sales environment.
We went in looking for a new mattress at the layton store Sam was awesome. He was very knowledgeable and really helpful. I would highly recommend going to this store and ask for Sam he is awesome
Amberia was so helpful in helping me pick the perfect mattress. I have always loved the service I get at Mattress Firm!
Helpful, friendly, not pushy or sleezy salesmen types like furniture stores. Went home with a mattress, quick, easy, and well priced.
Amber is the absolute best! She took a lot of time making sure my needs were met. I can’t wait to get my shipment!
Found what we needed, limited selection on innerspring mattresses
Great experience here! We were in and out in a short amount of time and the prices were fantastic! I’d definitely recommend this place to anyone and everyone looking for a mattress.
Amberia was easy to work with. She answered all of our questions and helped us get a good deal without being pushy.
We had a great experience with quinton. He was super nice and helpful. He made sure we got the best deal for what we were looking for.
Our salesperson was AWESOME! He was patient while we tested, I think, every single mattress in the place!
Awesome experience! Quinton hooked us up with BIG savings and a super comfortable mattress. Highly recommended!
I hadn’t got a new mattress in forever and Sam made sure all my needs were met! He was so nice and such a big help.
The employees were friendly and let us try out the beds. They tried to find what we are looking for the best they could. The only thing is the prices are a little high.
The staff was very helpful and knowledgeable regarding the various options for a new mattress. Excellent experience!!
The sales rep was very knowledgeable and helpful, telling us all about the various products and current specials. No sales pressure, just good info. A very good experience!
Ken was very helpful at Matress Firm. He took time to explain several options and help us find the right match.
The matresses and pillows were dirty and I was afraid to lay on them and try them out. The prices were fine, and the workers helpful, but I did not buy from them.
Amazing service. William Hindson helped with more than we could have ever expected! Extremely happy with the purchase and would recommend to anyone!
Sam was awesome. He helped us know what mattress would be best for us and helped us understand the difference between each kind.
Very knowledgeable and friendly staff.
Super helpful sales person and was not pushy at all. This was a great buying experience for us!
Amber was so friendly and knowledgeable. We got what we wanted and a great price. Very happy with the experience.
Very friendly staff and very helpful. They were willing to work with us and answer all of our questions and create a deal that we were very happy with.
Gabe was really attentive, listened to what I was looking. I'm pretty sure I will be back to make my purchase.
Andrew was incredibly knowledgeable and very professional. I highly recommend working with him when matress shopping!
The best experience buying a mattress….the whole sales crew from the manager down are so knowledgeable and extremely helpful and friendly….Doug was our salesperson and he was the best….very patient and understanding….please stop here first if you are in the market for a mattress!!!
Was helped by Kelly, he was super friendly and professional. Also very helpful in finding the right mattress!
Eric was amazing and helped us find the perfect mattress!! Highly recommend
Went in and talked to Megan she was super nice and was super quick and stayed in our price range and got what we wanted
Amberia was very knowledgeable and could fit my body type to what mattress I needed! Thank you! Life relieving!
Mattress firm is great, under new management she aswome and will find you a great bed. They have great customer service
Brad was great he was very knowledgeable and he did everything he could to make sure that we got what we wanted that fit our price range. Thanks Brad
Randy and Tyler were amazing. They offered my husband and me everything that we needed. Had a great experience.
Tyler was absolutely amazing!!! ;)
This was our first and last store. Coming from a salesman that is huge!!!
Offers Military Discounts
Alyssa Stewart she was really helpful with my purchase. Amberia Weller was very helpful with my purchase, and very friendly.
Great service. Very friendly and informative. Definitely will go back.
Had a great experience getting my new bed, Randy made it feel effortless!:) would seriously recommend coming here to anybody!!
90 days to decide is awesome. When you are investing in a new mattress you want to get it right. Helpful staff.
David, was very helpful and really took the time to help me find the bed for me. Which as a first time buyer was incredibly helpful!
Amberia was super helpful, knowledgeable, and pretty much awesome!!! Can’t wait for the new bed to show up!
Customer service was great, but they don't keep mattresses in stock.
Customer service was great and not aggressive. Gave great information, explained things, great experience.
Was very pleased with Sam’s assistance and knowledge about what we were looking for. Very positive and very patient. I would highly recommend this store and him.
Sam was amazing - he answered all our questions and took great care of us -
We had a hiccup with our order for the first time after being loyal customers for several years but they followed up and fixed everything.
So knowledgeable and helpful! They were the lowest prices we could find and worked to get us the best deals possible.
Amberia was great! Amazing deals and great staff to help make our purchase the right choice.
Had a positive experience purchasing a mattress from Gabe!
Service was excellent will and Marcella were very curtious and informative during our visit to the store
Great experience, knowledgeable, patient and helpful. Would recommend Amberia to anyone looking for a bed.
Friendly and helpful staff! Kevin is great to work with.
Excellent customer service. They have forgotten more about beds than I will ever know.
Very nice and helpful employees, would recommend to everyone
Had a great experience and purchased exactly what I needed. Customer service was excellent!!!!
Selecting the right Mattress was easy, Cameron was a great help!!!
Quinton was fantastic he was honest with which mattress was appropriate for us!!! Thank you!!
Absolutely profesional , and kind
Great customer services highly recommend coming here for all your mattress neededs
Very helpful and informative, very easy purchase and delivery process, plus great discounts and promotions. Very happy with our experience here!
Walked in and Randy took great care of us, worked to get us the best deal and wrapped up quickly.
Go see Sam! He took great care of us! In and out quickly with a great product!
Very friendly and helpful salesman. You can't beat their 10 year warranty.
Sam was extremely knowledgeable and helpful. Price was great, too.
Sam was extremely helpful and easy to work with. Will definitely recommend his service
So nice and easy to work with. This is my second time buying from them and I always leave happy!
actually visited Clinton last fall but same person helped me there and was really awesome still love it
Very good experience. Nice people to work with.
Very nice to military folk, got us a great unadvertised deal to help us Enlisted folk.
Will was incredibly helpful! I am looking forward to sleeping better. Thank you tons!
Randy was very helpful and knowledgable. He respected my budget.
Kelly was super helpful. We found a great bed.
Will is very helpful and professional! What a great experience today!
Jordon was great my husband can be a difficult customer and jordon was very patient I would buy here again
Great Store. Great Salesman. very Helpful! Will Shop There Again!
Friendly service, great prices! Love my bed!
Samuel Thorne really helped us find the best matteress for us. Great customer service!😀 …
Megan was perfect! Super professional and helpful!
Dez has been very helpful with everything. Have enjoyed my experience.
Great!! Great service, very knowledgeable, friendly, helpful. Sam was extremely helpful and would recommend!
Awesome sales rep.. Awesome service.. Great price.. Easy and fast service..
Was given great service with all my needs left happy.
The salesman was extremely nice and helpful!
Great service!!
Amberia was fantastic!!!!
Very helpful! As soon as I walked in the door, she was happy to help!
I am very very very grateful to Rex and Sam they are the best!
They seem to really want to satisfy their customers.
Randy took good care of us and was really fast! Thanks!
Sam had great customer service and personality.
Great service and good prices.
Great experience. Management got us a great deal.
Service was friendly and great they had just what we wanted
They were very helpful and friendly.
Go see Dez she was great! So helpfull.
We had a budget to adhere to and Brad made it happen.
The sales lady was very helpful.
Very helpful, not pushy, extremely knowledgeable and friendly
Great showroom, great customer service
Staff was very friendly and very helpful!
Super help! Very polite and fast :)
This place is great good customer service
Needs more inventory and in stock and needs to lower prices
Outstanding customer service. 👌👌👌👊👊👊 …
Friendly knowledgeable and kind.
Did a good job found what I needed
Great customer service
Great sales staff.
Beats sleep number store
Outstanding service and bed
Friendly service
Great attentive help from Alanna.
We worked with Shae and she was wonderful! She was really knowledgeable on the beds and helped us find the best bed that best matched our sleep style! 100% Recommend this location and Shae!
(Translation) This day we visited the matress firm in Layton and we were attended by Sam with great kindness and professionalism and we highly recommend it
(Original)
Este día visitamos matress firm en Layton y fuimos atendidos por Sam con gran amabilidad y profesionalismo y lo recomendamos ampliamente