Reviews of Mattress Firm Thurston Way. (Mattress Store) in Portland (Oregon).

Mattress Firm Thurston Way

387 Reviews

266 Comments

Mattress store

Mattress store

4315 NE Thurston Way, Vancouver, WA 98662, United States

Description

Information of Mattress Firm Thurston Way, Mattress store in Portland (Oregon)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm Thurston Way

Popular times

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Reviews of Mattress Firm Thurston Way

Sakura Sun

Purchased two mattresses with the help of Patrick, very knowledgeable and friendly. Didn't oversell me, just pointed me to the best deals for the value. This is our third purchase of beds in the last year and a half at this location . Will definitely return in the future. Just ask for Patrick - he's great!

Dave Argo

Patrick was great! He really helped us through the mattress buying process and gave us a nice education on sleep posture. We were not rushed or pressured. Ask for Patrick by name for a wonderful experience.

Chris Richards

Got a twin and queen foam mattress for some long term guests we’ll be hosting. We had checked out some deals online that were really good deals. We went in and saw Janna on a Sunday morning just after they opened. She made the whole process super easy and the mattresses were delivered the next day. Customer service can earn or turn away future business, and if we need any help with a mattress in the near future we will be back. Janna was that fantastic.

Dave Banks

Spencer was an excellent sales person to work with. He was easy to talk to and very helpful. The location is fairly new, clean and bright. Good selection and flexible options for pickup or delivery. Good quality products.

Nichole Degner

Patrick was beyond helpful. He asked me all about my high maintenance back and had me lay on so many mattresses. I found my perfect mattress and I get it today! This mattress was cheaper than Costco.

Gaylord Poff

Great selection at competitive prices. We found everything in the store near in appearance and Patrick is very knowledgeable. He helped us select the mattress and platform that will work best for us.

Justine Raygor

Customer service was amazing! Corey was awesome! Affordable. Got our set up same day since they had it in stock and we were able to pick it up from the warehouse!

Juanita Williams

Our experience with Janna was great! She was very knowledgeable and gave us many choices in our budget without trying to push a sale. I will definitely return when I need to replace another mattress.

Erin Reynolds

Patrick was amazing! Very knowledgeable, patient and thoughtful in his assessments on what mattress would work best for me! He’s really good!

Melody Houk

I called this store looking for solutions to a problem with a mattress and bedframe I purchased at another store! Janna was very knowledgeable and helped me pick the boxsprings that will hopefully solve the problem! she is an awesome employee and when I get ready to replace the mattress I will come to your store I recommend you to my friends!

Donna Bart

Loved customer service Janna provided. I was able to do my order on line and text messages. Janna is extremely helpful and has the knowledge all salespeople should have. Thanks. Janna,!!! And Mattress Firm from Thurston in Vancouver Washington!!!

Sandra Heywood

Patrick was extremely knowledgeable and helpful. We had a very good experience and will definitely come back for future needs. Thanks Patrick!

Leroy Pluard

Friendly and efficient. Didn't try to upsell me but rather directed me to the product he thought would fill our needs. Price was fair, and so far the wife is happy....

Dave Conners

Patrick was amazing. We came in to look; he took the time to listen, provided a quality customer service experience. Great spot to shop. If you’re looking for a bed, this is the spot to go. Patrick will take good care of you. Very happy customer.

Ross Blumberg

Patrick was very friendly and welcoming. He was also cpletely professional, providing us with great information and choices so we could make an informed decision about a new bed. The best retail experience we have had in a long time. I would highly recommend Patrick and this store to anyone shopping for a bed

Jeremy Mason

Patrick was friendly and helpful in finding the right mattress to meet my needs.

Jan Shaul

Patrick was very knowledgeable and low key. He answered questions and explained the benefits if each mattress.

David Spector

Knowledgeable and no high presser sales. 4 month exchange if you don't like your mattress. Delivery and haul off your old mattress. Price match guarantee. What more can you ask for?

Brian “Brian”

Great experience. Patrick was amazing and very helpful. He got us a great deal on our mattress and box spring.

Shane Prante

Patrick was amazing and patient helping us select the perfect mattress for our needs

Benny Asanoma

This store has such a welcoming feeling and the representative Patrick made me feel confident in my purchase with his knowledge and GREAT customer service! Patrick is a credit to Mattress Firm by immediately talking to me about the great sales and already fantastic prices on products! Thank you Patrick & keep up the great work!

djlz805

My wife and I were out mattress shopping and said we wouldn’t buy one until we found the best deal. When we came into Mattress Firm , Patrick welcomed us right away. He was friendly, helpful and very knowledgeable! After trying out different mattresses and adjustable bases there, we decided to Not shop anywhere else because Patrick did a Great job informing us, Not being pushy and just being great with his customer service. We bought it and are excited to get it delivered soon! Thank you for an awesome experience!

Belinda Hall

Always a great experience here. I’ve bought my mattress a few months ago and just came back to find a cheaper but comfortable/warranty mattress for my daughter. The sales guy listened to what our needs were, didn’t over sell us and found us the perfect one within the budget. And it came with a 10 year warranty like my more expensive one. I am happy to know this will be the mattress my 5 year old will have for the next 10 years and it didn’t break the bank. If you’re shopping around definitely stop in here as it’s worth the time. You won’t feel pressured and you at least leave with good intel to make a decision for you and your family when you’re ready.

Chris Anderson

Firm Mattress Vancouver on Thurston found me the mattress I have been dreaming of! Betsy was so good at having me compare mattresses in the showroom based on what I shared with her about my health issues and sleep pattern. Great pricing and guarantees! It was a pleasant buying experience and I can’t wait for my mattress to arrive!!!

Rose Hunker

Patrick, oh Patrick. What a man. He has so much knowledge and expertise in this field. Very personable and not pushy! Didn't expect to buy a mattress today, but the customer service was grand, and the process was easy. Give them your money now!

Patrick Kipling

Great store, good inventory, Patrick (the store rep) was very helpful and friendly. I would buy a bed from this store again ans recommend this store to friends and family.

Tina Hewitt

Patrick was an excellent source of information while deciding what mattress was the best fit. I recommend this business

Daisie Sutton

We received great service from the salesman at this store and got a good deal on a quality mattress! The salesman was very friendly and playful with my child which helped me to focus on the merchandise instead of chasing my child around the store and he even played hide and go seek when we were checking out. :) I would highly recommend this store to anyone!

PAUL VAUGHN

I was looking for only a box spring. The service I received at this store was beyond exceptional. I went in looking for what has to be the lowest priced item that the mattress store has. I explained from the beginning and I got service that absolutely knocked my socks off. I recently just moved into the area all the way from VA and am a Veteran. My wife and I had purchased a mattress elsewhere for our guest room and alas discovered we would need a box spring. I went searching on a mission. This particular mattress firm understood the assignment. The customer service was like that from an old time store and both store representatives were very on top of helping me make a selection. They also both were then very assuring and informative regarding directions to the warehouse to pick up the selection. I will send anyone and everyone I know to this location. Bravo!!!!

Daniel Goodrich

One of our friends recommended this store, and we were not disappointed! Patrick was very helpful and with his guidance, we were quickly able to figure out which mattress was best for us!

Sarah R

Patrick was wonderful! This was my first big purchase with my fiancé, and we're so grateful to have had someone knowledgeable and friendly like Patrick to help us through it. He even did what he could to help entertain our 2 year old! We're so pleased with our first mattress shopping experience.

Sarah Morton

Betsy was very helpful in assisting us with our mattress purchase at this location. She went above and beyond with customer service, which we especially appreciated being new to the area and having just moved in the day we purchased the mattress. I highly recommend this location and Betsy!

Karen M

Quickest, most informative mattress buying experience from Betsy! She without a doubt wanted to make sure we were taken care of, but also understood the value of time. I would recommend her to anyone.

Benito Ventura

This was the 4th mattress store we had been too. The sales person was very helpful in getting us what we needed and explaining everything along the way. We got what we needed for an affordable price and we'll be going back later on to replace our mattress.

bella matthews

Stuart was so patient and absolutely amazing! We knew we wanted a mattress but hardly had a starting point. He helped us find something that worked for both my husband and I and got us a great deal! He was so friendly, easy to work with, and took time to explain everything. I never felt pushed to make a decision and he answered all of our questions! Would 100% recommend this location and working with Stuart! Thank you for all your help!

Eden M

We Love love love them, Amber is the most amazingly helpful, knowledgeable, super friendly, and hard working person you can deal with we can’t recommend her enough. Also goes for the store manager Stuart also he was also very friendly, knowledgeable and a joy to work with. Amber went out of her way to find us a mattress that was way better then we ever dreamed we could get into price wise. She is amazing to work with and again went out of her to way make everything work for us with our budget. We ended up getting a mattress for our daughter and for ourselves. This store cares about the people they help and we can’t recommend them enough Amber and Stuart will take good care of you.

Shantelle Harper

My husband and I came in, not really knowing what we were looking for or even where to start. Patrick greeted us immediately and made the whole process very easy from start to finish. He took the time to get to know us a bit and had us try out all the different mattresses to find the perfect fit for our needs. He was so incredibly helpful and knowledgeable, answering all our questions and educating us along the way. Patrick was very personable and we did not feel rushed or pressured in the slightest. We came away with an amazing mattress and an overall excellent customer service experience. I highly recommend Patrick and Mattress Firm if you’re in the market for a new bed!

Jared H.

This was my third stop to look at mattresses. While other stores had near as good of deals, the 2 individuals working there on Sunday were very delightful and beyond helpful, more than their competitors. I can highly recommend. :)

Sarah Wurtele

Amber assisted me in my mattress purchase, she was amazing! Helpful and very knowledgeable, she juggled multiple customers in a professional way. She was quick but also full of information. Top service, and I’ve only had my mattress one night and I can tell it’s the perfect mattress for me. Thank you Amber!

Beryl mcmahon

I was happy with the product because I had prior knowledge of the purple bed. If I had known before sale was.complete I would have canceled the whole thing had I known it was an additional $138 to have the foundation removed. In addition there is no way to attach a headboard. It's been over two weeks and I have not received the promised pillow or a return call with information. I am happy with the bed but will be even happier with a headboard and pillow

Cheryl Welch

Joseph got us a good deal on two box springs for my California King bed, and had them delivered right away to our home. The two delivery folks were very nice and did a great job. After they left, we discovered that the box springs that were delivered were for a regular king size bed and were therefore 3" too wide. Joseph got on the phone to the nearest warehouse and found a set that would fit our bed. We were able to go get the new ones and we were compensated for our time and gas, as well. We didn't get what we wanted initially, but Joseph made it right as quickly as he could. Couldn't ask for more.

John Petersen

Helpful, knowledgeable. Would have given 5 stars but didn't have the one I wanted in stock, have to wait over two weeks to get it.

Sue Baker

Thank you to Patrick at Mattress Firm. He was knowledgeable and extremely helpful resolving my concerns over trying to find a suitable mattress without breaking the bank.

Nate B.

While I do enjoy the mattress I purchased for my toddler, if I'd have known Mattress Firm would light my phone up with so many requests for feedback and public reviews, I would probably have gone somewhere else. The time I save with my kid sleeping soundly gives me just enough time to report all the spam. :-)

B Makes Art

We just went and got a mattress today and we were helped by Stuart. He is the easiest person to work with and is quite possibly the best salesperson I've ever come in contact with. He was full of compliments and answers and friendliness. He also helped us save money :)) -the tall glass of water and his wife :)

Avicet Crane

I came here with my mom and the man that helped us was Stewart and he was very kind and helpful the whole time. He picked out at least three mattresses and carry them over for me to try. We found the perfect mattress and he made it work where I will be getting it the same day! Super awesome customer service with additional discounts!! Rock on!!

Melissa Andersen

Betsy was wonderful to work with. She wasn’t pushy at all. She really spent the time with us to make sure we found the best mattress for us. She was very knowledgeable in the products. I would highly recommend this store.

Elizabeth Sangalang

Joseph was awesome!! He was very nice and professional. He answered all of our questions, and we felt no pressure to buy anything. The entire experience felt very relaxed, and we had fun trying out the different mattress’. Would definitely recommend anyone to come here!!

Hannah Hutchinson

Whitney helped us find the perfect mattress and she was so sweet and helpful. She also put up with our crazy 4 year old and kept him entertained while we shopped. Great experience!

Robin Morris

My husband and I called ahead to ask questions about a sale and Preston was very nice to speak with. He showed confidence that he would help us find our new bed. We came in to Preston’s location the following day, he greeted us with a smile and had us try the Winward Luxury Firm Legend with the Mattress Firm 900 adjustable Base and also the Luxury Cooling Pillows. After laying on that set up we tried 4 more beds and brought the pillows with us to each bed. We ultimately decided on the whole first set up but in a split king and can’t wait to have it delivered. Thank you Preston and Mattress Firm!

Buddy Guy

Joseph Scerbo was the most amazing employee I’ve ever interacted with at any mattress store or just store in general. Did not feel any pressure to buy or anything like that, he was knowledgeable, smart, kind, personable and much more and we left feeling great and finally getting a mattress that is perfect for us and so worth it. I HIGHLY recommend coming here if your looking for a new bed or mattress or WHATEVER. Thank you Joe! You’re the best!

Sarah Brown

Amber is the BEST!!! We walked in looking to replace our 15 y/o mattress and didn’t know where to even begin looking! Amber showed us tons of options and helped us figure out what we wanted in a mattress. She went above and beyond to find something within our budget and get the best bang for our buck. She dedicated a solid 2 hours to us to help navigate us through this process. If she wasn’t there that day, I don’t think we would’ve picked out a new bed.

Sherri Lohse

Everyone was very nice. Great service. I didn't feel like a bother explaining what I wanted and needed. My biggest issue was with pick up at warehouse... they couldn't hardly say 2 words to me, let alone smile. I understand not helping fasten down load for insurance reasons, but being disabled it was difficult for me, especially in the rain. They could have given the slightest bit of customer service there... at least communicate to me when you walk away with my paperwork and say nothing.

William Dunkel

Patrick gave us choices to compare, with what we came in looking for. He was very helpful and knew what was available based on our choices. Highly recommend this business. Been sleeping great!!

Craig Taylor

We just purchased a King Sized Simmons Hartfield mattress from this store and "Mr. Patrick Kaiser" was our salesman. Patrick's informative and relaxed style made this purchase an unexpected enjoyable experience. He was easy to talk to, up-beat and professional, answering every question my wife & I had. He had us try several different mattresses, no pressure, until we found the one that fit our needs. The price was more than fair, and expect it to be delivered in a few days. Patrick has our thanks for making this purchase a pleasant one.

D Borquez

Erika and Patrick were absolutely helpful and welcoming from the moment I walked into the store. Very knowledgeable in all aspects and fit me to the perfect mattress and adjustable base. Thank you SO much!! Not to mention, they're having an amazing Labor Day sale, saving me a whole lotta $$. 10/10-- Highly recommend checking them out.

Megan Cave

My boyfriend and I got a referral from a friend for Mattress Firm. This was our first bed purchase and we went in without any idea of what we wanted. Chris helped us navigate all of the variables of purchasing a bed and was very patient and knowledgeable on top of having a fantastic sense of humor! He made us feel very comfortable and helped us find the right bed for us. We wish him the best!

Rayna Girdner

My husband and I have been in need of a new bed for a long time. We went into Mattress Firm and Joseph Scerbo helped us. He made it very easy and helped us make a good choice. The next day however we were informed that the mattress we had chosen had been discontinued. Joe called me right away and invited my husband and I to come back into the store to choose another mattress. Now I was expecting him to give us another mattress for the same or lesser value but I couldn't have been more wrong. We ended up leaving with a better mattress that was $200 more than the one we had chosen. Ironically we had originally wanted this one but couldn't afford it. We did not pay another dime towards it. At no more cost to us we ended up with a better deal. I will never go anywhere else to buy a bed!! Thanks again Joe 👍

Tulana Phillips

My fiance and I were starting our adventure on looking for a new bed and Matress firm was our first stop. We were greeted instantly by Patrick and he guided us through the whole process , talking about what kind of beds we like. He had us lay on them, and lay certain ways to figure out the firmness. It was wonderful we found our bed. Chris helped us through the purchasing part and was amazing, made us feel welcomed and didnt pressure us into buying something we weren't sure about. He also did everything he could to help us get the best deal 😊

Meredith Kruger

They had lots of options available in our price range and Stuart was super friendly! They ended up saving us hundreds on a new mattress, mattress cover and pillows without us even asking. They went above and beyond to make sure we could get what we needed and stay within our budget.

Neville Bayly

Janna was super helpful & patient with all the questions I had. Thank you Janna! Neville

Miquie Pinnell

Amber was so helpful on helping us find a new king size bed that would fit not only my needs but my man's as well. She helped us find what style worked for both of us. Finally decided on a iseries hybrid with cool to touch foam. Also with a firm 300 adjustable base. Saved us some money as well. Highly recommend Mattress firm assistance from amber:)

Renee Bruce

We walked in today and was met with friendly and knowledgeable salesman, Patrick. He was very thorough and gave us many options. He worked with our budget and didn’t try to up-sale out of our comfort zone. There was a glitch in the computer process but Patrick showed compassion for our time and threw in a little something extra for our time! It was a smooth buying experience and I definitely recommend going to this location. Did I mention we get to sleep on our new mattress TONIGHT?! We are beyond pleased!!

Ryan nelson

My family and I came in on a Friday evening to look at mattresses. Chris helped us find the right one for our comfort and budget without pressuring us. He was very knowledgeable about the products he sells. I would recommend Mattress Firm and Chris to anybody who is looking to buy a new mattress. Very happy with our experience. Thanks again Chris!

ellee hunter

I just moved here from upstate ny, leaving my old bed behind. Bed shopping is a huge commitment, but finally decided I had to do it before moving into the unfurnished house in 2 days. (I'm a procrastinator). The salesman, Joseph, greeted me and asked what I was looking for in a mattress. All I knew was I wanted firm and thought I didn't want an adjustable base. Well, I now have an adjustable base... with massage. You know what they say, the two material things you shouldn't go cheap on are your bed and your shoes. I got a great deal and am very, very happy.

JoAnn Davis

Patrick and Whitney spoke with my husband and me for an hour and a half straight with absolutely no pressure to purchase anything. I suffer from many medical conditions and a purchase of a mattress is a REALLY big deal. In the end we purchased a Jennings Black Hybrid. Their customer service is amazingly comfortable. Parking is available directly in front of their store. The store itself is clean and well maintained. Five-star without doubt!!

Alina Pashkovskaya

Patrick was so great and helpful! Definitely a positive vibe right when i stepped into the storm:) Recommend this place to many others!

Debbie Pinelli

Patrick was absolutely wonderful!! My father in law passed away yesterday and we have family coming in for the funeral. We needed to get a mattress for a guest room and Patrick was not only very helpful but was so kind and made the experience so great. I would recommend this store to anyone and ask for Patrick, he was amazing - Thank you Patrick!!

Gwen Miller

Betsy was very friendly and thorough in learning my needs for sleep. She took the time to walk me through multiple mattresses to find just the right one for both comfort and budget.

Amanda The Good Witch

Excellent customer service from Stuart. Painless sales experience and my back is very happy with my comfortable new hybrid mattress. Oh, I forgot to mention 0% financing. That was pretty cool and unexpected.

Jerrica Ching

We were in search of a new mattress to replace an IKEA one that we’ve had for 8 years. When we arrived we were the only customers. Amber was incredibly helpful, patient, and kind. There are lots of measures in place to maintain health and safety due to COVID-19, and we were still able to try out the mattresses until we found the one that worked for us. She explained each mattress to us based on our budget and our needs. She was never pushy and only exuded kindness. We qualified for free gifts which she helped us pick out (pillows, mattress protector, and sheets) and was very thorough, reviewing our order carefully. Amber also guided us through using Lugg for pickup and delivery so we wouldn’t have to pay sales tax! Wonderful location with wonderful staff! They’re also open until 8 pm!

Anne Kissel

It was made in good condition service was good and fast and the bed is very comfortable

Tiffany Romig

My husband and I went to the Ogden mattress firm today and Patrick was the representative to help us. Not only was he knowledgeable, professional, and friendly he also had outstanding customer service and wasn't pushy at all! He answered all of our questions and if he didn't have the answer he was quick to get the answer for us. We had a tricky situation regarding our last mattress through mattress firm and he made the process painless and enjoyable. On a side note, while Patrick was doing the behind the scene work we noticed they had a PURPLE mattress!!!!

William Shaffer

Great experience. The sales associate Amber Smith did a great job explaining all of our options and providing us with the best product for our needs. She also listened while we complained about our bad experience with Ashley Homestore.

Jennifer Begier

I had an excellent experience on Sunday evening. I had just moved and found that my new bed needed a box spring. I called at 5:45. Not only was I assisted, but the employee stayed about twenty minutes late to help me.

Jacob Stevens

I had just returned from being deployed with the US Army for a year overseas and needed a GOOD mattress that would help me get some comfortable deep sleep. I walked in and was greeted by Joseph Scerbo and had the most amazing experience. Start to finish it was superb. He helped me find the right mattress for me and was very knowledgeable in his field. I can honestly reccomend Mattress firm to anyone and more specifically Joseph. You won't be disappointed with your mattress buying experience if you go to his store next to the Vancouver Mall.

Scarlett Hernandez

Stuart was awesome! I have pelvic floor problems and really needed a bed to help with that. He got us a great deal and he was fun to work with. Will definitely be going back in the future!

Frances Quandt Jones

Heath was very knowledgeable and wonderful! He took his time showing us around and made sure we compared lots of options to find what we like. He showed us many different features and paid attention to our needs. He even stayed after closing to help us with financing. Great experience!

Austin Hoff

Patrick went above and beyond to make sure I left the store with the mattress I needed!

Stephanie Tyler

Manager was knowledgeable, was conscious of our budget and wanted to get us into a mattress that fit both our needs. Price matched to a mattress we were looking at in another store, but was able to deliver sooner. Looking forward to our new mattress.

Joe Buchanan

I came to mattress firm to see their product. Amber Smith greeted me with in 1 minute..and asked how she could assist me..I told her my price point...she immediately took Me to a reader board and it listed 3 options I Might consider, if I decided to make a purchase for my needs.she listened to my needs as a senior..went over what might be Work for me..she explained the mattress And its make up. she made my trial Safe and sanitary. With her professional... Knowledgeable and very pleasant attitude; She got a sale within 20 minutes..A Great Experience for this old Guy..joe b. Vancouver wa.thank you..amber..!! Do request her..at mattress firm.. Near Vancouver mall..wa..!!!

Emily Sargent

Wow we couldn’t be happier! Heath helped my fiancé and I through the entire process and we appreciated how he worked hard to find us something that would be just right for us, and our budget. Incredibly knowledgeable and friendly, we actually really enjoyed the experience. Looking forward to getting our new mattress. Thank you Heath! 👍🏻

Joshua Hines

Good selection of mattresses. Friendly staff but didn't seem like an expert. Fair prices. Incredible delivery service considering the terrible road conditions (winter).

Tamara Szarowski

Having never purchased a brand new mattress before, I didn’t know what to expect. Heath offered many options and made the whole experience very easy for me. I felt very comfortable and never felt pressured to buy something I didn’t really want. I will definitely recommend this store!

Jaucelyn Sours

I had a great mattress buying experience at mattress firm. Patrick was very helpful and they even have a PURPLE MATTRESS to try! I was very thrilled about this and went forward buying the original purple tax free! Highly recommend this store when you are looking for a pressure free and professional buying experience.

Sarah Applegate

I went in the mattress firm in ogden today with my boyfriend Tod. Chris was the sales representative we had the pleasure of working with, he was very knowledgeable and helpful. He allowed us to make a decision on which mattress we were interested in, without the pressure of a normal salesmen trying make a fast sale. I would recommend this store and Chris for help making an informed decision on your next life changing purchase.

Elija Bandersnatch

Let me start out by saying that I am profoundly suspicious of most sales experiences. I particularly don’t like salesman who are on commissions of any kind. That being said, I’m going to go ahead and leave this review for Jeff at Mattress Firm. He was personable, enthusiastic, informative, and stayed out of our way as much as possible. When I proceeded to do online research regarding accessories in front of him, he didn’t bat an eye, but gracefully agreed to match prices. He gave us the information we needed to make an informed decision, did not attempt to upsell us on the brand and type of mattress we were looking for and saved us over $1000. Absolutely the most important thing though was that he was approachable and allowed my wife to feel comfortable and satisfied with the procedure. When she is happy… I am happy. Broken down over the years I expect to sleep in this thing, the cost was reasonable and the service was entertaining.

Kenzie Ann

My boyfriend and I bought a mattress and frame from Patrick on Black Friday. We thought we had also purchased 2 pillows as well, but when only one showed up in the mail we were confused. We decided to wait 4 days to make sure it wasn't just a delay in shipping before we called the store. When Patrick told us there was only one on the invoice, we decided to just go with the one since we didn't want to add more to what we financed. Patrick, however, was such an amazing person and said he'd ship a second pillow to us for free. We were not expecting this and were in shock. Patrick is the reason we will be repeat customers from now on. Thank you Mattress Firm and Patrick!!!

Chell DMS

We were noticed immediately which I always appreciate! Patrick went out of his way to accommodate us for our wait, as we did come in at the end of their Labor Day sell when it was busy. Customer service was great and we can’t wait to enjoy our new adjustable bed! Thank you guys!

Sheena Tratz

Great experience! Was helped by patrick- he was the best. So friendly and got us everything we needed. He really knew his stuff and was a great experience being our first time mattress shopping. It was quick and easy!

Courtney Hickman

Patrick was so helpful and amazing! My cousin and I both got mattresses, box springs and accessories! So hassle free and easy! 100% recommend to anyone in the market for a new bed! Go to Patrick!!

Hayley R

Patrick was extremely helpful, didn't pressure us to buy the most expensive bed, but one that was both affordable and very much to our preference(very very comfortable!!!) If he's still in the bed business when we are looking to buy again, we will be sure to look him and mattress firm up again.

Deena Waugh

Bought our last mattress from this location and went back to get a bigger bed. Patrick was great! So easy to work with. Can't wait to try out our new adjustable bed!

[email protected] Th3showgoeson

Betsy at mattress firm on Thurston way….. God sent. She made the experience easy an fun an she is just so exciting I enjoyed every minute. And it didn’t take long at all.

Jeremiah Maiden

Patrick was extremely helpful in finding us the right mattress. He was very professional and took our needs into account while also offering us a great deal.

Melissa Cummings

Great at rectifying the mishap that I encountered online. Made getting the perfect mattress easy and affordable. Thanks!

Bill Skidgel

Heath Colman was fantastic! He made our day with expert salesman ship and superior knowledge of products and guided us to our new Beautyrest bed. We will pass on our good fortune to friend and family to contact Heath and Mattress Firm located at 4315 be Thurston Way in Vancouver Wa and thank you for a most pleasant experience!

Rhonda Davis

Our guy that help was super nice. Good job

Neil Millburger

Had a great experience buying a mattress with Chris. Chris was very knowledgeable, took a lot time with us, and helped us find a mattress that was within our budget. He went the extra mile to ensure that we got what we needed. Thanks a lot, Chris!

Taylor Fohr

Corey was so helpful during the stressful time of buying a mattress, box spring, and sheets. My wife and I came in thinking we knew what we wanted but he helped us get our dream bed! Thank you again Corey! -The Fohrs

Jonah Lance

The guy that helped me was super polite and professional (unfortunately don’t remember his name). I didn’t really know what I was trying to ask for so I ended up getting the wrong bed frame but when I went back he helped me exchange it which ended up being super easy. Great price for what I got too!

Courtnie Ashley

Patrick was very helpful in showing us the differences between the models, and explaining the pros and cons. Great sense of humor and made what could have been a boring purchasing experience a good time. Thanks!

Patrick McManus

The Customer service and sales representative Christopher Clark was way beyond helpful, is very knowledgeable and answered all our questions. Mattress Firm is blessed in having him as a sales associate. Thank you very much Chris.

Ryan Griffin

Great service, Patrick is awesome to work with and will definitely go the extra distance to ensure you're happy with your purchase!

Angie Mackin

Great experience overall. Preston went above and beyond to find the perfect fit for me. He went the extra step to help get delivery settled in a time frame that worked best for me. I'll be sure to ask for him for any future mattress/pillow needs!

Mark Robinson

Patrick Kaiser was a delught to work with. He exceeded our expectations with regard to service, hospitality, price and genuineness. It was a stressless experience that left us satisfied and very pleased! Thank you Patrick and Matress Firm!!

Mary Dougherty

Whitney was very professional and knowledgeable. She was considerate and answered all of our questions thoroughly. We really thought we would be looking all around the area before deciding, but changed our minds once Whitney answered all of our questions.

Niles Haas

Got approved quick and easy they also offer the option of delivery and pickup of your old mattress! Patrick was very helpful and kind and he even threw in two 90$ pillows for free!

Travis Porter

We had a great experience, an customer service was amazing with Peter Griffin. He sure knows what he's talking about!.. opps I meant to say Patrick Kaiser. He was such a gentleman an is very helpful and knowledgeable in all there bedroom appliances! Thank you so much for ur help.

Micah Stalder

Absolutely outstanding service. Both ladies helping us were patient, kind, and there to serve us. They helped us save on a great mattress and explained everything that was going on. Definitely check out mattress firm Ogden if you’re looking for a new mattress.

Karen Donahue

Bought a bed today. Patrick was so knowledgable about everything mattress. He took his time as he showed us all the beds. We probably laid on 6 different ones. The bed is getting delivered soon. I can't wait.

Corbin Imrie

Patrick was extremely friendly and knowledgeable when helping us find the perfect mattress we needed within our budget! 10/10 would recommend!

Dale G

I highly recommend this store for any mattress needs. Joseph and Gabby are truly professionals and extremely knowledgeable. They make it easy to make an informed decision. I will definitely send friends here. Thank you.

harlean rogers

the best experience. patrick was the perfect salesman!

Ashley Strong

Patrick was efficient at finding us the mattress that worked best for us. He listened to what our needs were, and found us a great mattress. We can’t wait to get it!

Bethany Green

Chris was great! Very informative as well as a genuinely nice guy! I went in thinking I wanted a $200 bed and walked out with something that I can't put a price on because its an investment into our future! Thank you Chris for the kind experience and all the information you shared. However, DO NOT, I repeat, do NOT take advantage of the financing option they have avaliable through Tidewater. Tidewater is 100% the worst company I have ever dealt with! Their systems are extremly outdated. They didnt communicate with me after the purchase was made. I didn't have any idea how to connect with them.. They harrass you about payments. Oh and the big deal- even though everything is so "secure" with verification about social security number, phone number..etc a Bethany in Springfield. OR purchased a bed and instead of creating her own account Tidewater placed that finance on my account then basically told me I was crazy. Made me look into it. Mattress firm got invold, ensured me they would take care of it. So thank you mattress firm. But then even though that charge was suppose to come off my account they sent me another statement with the wrong balance again... They promised things but then never followed through. They are just a joke of a company. I'd like to sue (which isn't typically my style) but they are so incredibly irresponsible, I want to help prevent another person being mistreated like I was! Unfortunately, I don't know a lawyer. The harrassment alone just isn't worth it. The angry emails, the incompetent employees who don't know how to fix issues. If you Google Tidewater, it all says the same thing I do. I feel bad for Mattress Firm because they provide excellent service, but they need to ditch Tidewater.

Biz

Jeff was so amazing he truly cared about our purchase and wasn’t trying to sell us just anything. He worked with our budget, answered all our questions, and guided us to the best mattress to fit our needs. You’ve earned my business I’ll make sure to tell all my friends and family. Thanks for everything Jeff!

Rachael Hasan

Jeff had really great customer service and was super friendly and helpful. He helped us to get a really good deal on a mattress that we were happy with. We can't wait for it to get here.

Jeff Johnson

We came in for the sale but we werent sure what we wanted. Patrick was amazing and took the time to show us all the options. We appreciated not being pressured into buying the more expensive option he really wanted us to find the right option for us and we did! We would buy here from patrick again.

Handsome

Janna and Erika from the store on Thurston Way was very helpful and a pleasure to deal with. I am extremely happy with thier honesty. I would definately buy again and recommend Matress Firm to anyone. Thanks again Janna and Erika, your awesome.

Dameon Kirchhefer

Patrick’s knowledge and professionalism help put mattress firm in a class above the rest. He worked very hard to make us and our budget as comfortable as possible in a bad situation. We’ll definitely come here again. King icomfort, 3 twin tulos.

Futureb

Mattress Firm is always there for me when I need them. I’ve purchased twice now and couldn’t be more grateful for their knowledge and sincere desire to help. Say goodbye to back pain and sleepless nights!

Lawrence Gibson

This was a great place to shop. Go see stuart. Far and away the best mattress associate. Very help and he has great knowledge of the different mattress lines. Thanks big guy. See you in 10 years.

MacKenzie Cook

My boyfriend and I bought a mattress and adjustable base. The customer service was beyond spectacular!!! Chris was great, and very knowledgeable about everything!(: I would definitely recommend!

Cherie Ramsey

My husband and I bought a bed 2 years ago from Patrick we have been talking about coming back to get a black ice pillow since. We finnally made it there and he even remembered us! He made us laugh two years ago and still the great customer service Man he was then today! Thank you Patrick!

King Arthur (KingArtie86)

I have nothing but positive things to say about this store. Jeff, a store employee, gave me that right at home kinda feel, he was able to address and hear out all my needs for when it came to searching for a mattress. This is where you want to do your mattress business folks! Thanks again Jeff and Mattress Firm!

tristain hayes

It was a very good experience I didn't know I was supposed to have an appointment and went to open the doors at the mattress firm on Thurston way and it was locked but the sells associate Sam opensl the door and politely said ur supposed to have an appointment but I have no one scheduled so he ended up helping me get a new bed and adjusting base. Thank you Sam!

LeeAnne Montes

Patrick was attentive and very helpful. I've never purchased a brand new mattress before, so I really appreciated his patience with my questions and concerns.

Simonne Williams

Wow what a great experience!! Patrick is amazing he really listened to our needs and found us the perfect bed Quickly and within our price range. Thank you!!!

Jerri Webb

Great, Joseph knows his business. Very friendly and not pushy. Bought a split king adjustable bed. I would say this is the place to purchase a new bed.

Carmen Johnson

Corey Covington was our salesman. He answered our questions, asked good questions about our sleep habits, and helped direct us to good options. We're pleased with our sales experience, Corey did a great job!

Celia Lucas

I would like to thank Patrick first hand for the time he spent with my husband and I explaining in detail the necessity of the proper mattress type. His customer service skills are A1 and I would gladly recommend this location to any and everyone.

Amanda Wolfe

We had a great experience shopping for a new mattress! No pressure and knowledgeable sales person. We would recommend the location at Van Mall and Stuart was great!

Rod Smith

Time for a new bed, Patrick is very helpful when it comes to zeroing in on exactly what works and why. Highly recommended!

Cynthia Tanager

Patrick was great showing us all the options and very helpful in helping us make a big decision. Thanks Patrick!!

Isabel Flores

Definitely felt very welcomed and Joseph helped us get exactly what we didn't even realize we had been missing out on. Definitely recommend and will be returning for future purchases.

Samantha

Had an amazing experience with Chris! Pinpointed exactly what i wanted for a great price, even stayed with me to explain feautures after the closing hours, & the service was just as great as the price. So happy to have come by and walk out with a better product than expected. Thanks Chris! :)

Tammie Nowatchik

My shopping experience here was great. Stuart was very knowledgeable and mindful of my budget. He was very courteous and a pleasure to deal with!

Nick Beard

Absolutely amazing customer service! No pushy sales, just good advice and helpful service. Corey was our representative and he was great!

Celina Rose

Amazing customer service! Patrick was great at giving mattress advice and helped us find the best comfy fit for my family (:

Robin Lopez

The only downfall to this place is navigating the parking lot. The salesman is friendly and listened to what I wanted. Showed products without being overly pushy and answered my question and concerns promptly.

Nancy Carter

Our salesman Patrick was very informative and courteous! Helped us pick out the perfect bed for my husband and I !! Fingers crossed!!

Heidi Lynch

Very nice and informative experience without any pressure.

Stokesy's Diving4Treasures

Extremely nice and friendly service and helped with picking the right mattress out for myself and my wife. I highly recommend customers to go to this store if looking for a bed. I'll give five stars to this place⭐⭐⭐⭐⭐

Tawnya Prince

Great customer service! Patrick was very helpful and gave us exactly what we wanted in our budget plus gave us tips to save money! Would highly recommend.

Ruth Kar

Great customer service, Patrick was amazing help to buy mattress and an adjustable base with greatest savings!! 100% recommend to come here !!! Thank you !

Angel Kautz

Betsy was amazing he helped us through finding the perfect matress cant wait to get it

Mike Subocz

Friendly fella helped me. Showed me exactly what I wanted

Wade Bryant

Worked with Jeff and was giving great service by him. Help us narrow down what bed we really wanted and needed for our comfort. No pressure sales which I appreciated!

J Kuk503

I visited this morning and was greeted by Sleep Expert Joseph S. who was knowledgable, professional and attentive to my needs. Very pleased with the experience and would highly recommend this location and Jospeh to those considering a new bed.

Cherie St. Marie

Beth was fantastic ! She took the time to listen to my needs and went over and above to make sure that all were addressed

no akg

My names Abel Camarena I was worried about getting a good price when searching for my first mattress I wanted to make sure I got my money’s worth Joseph N.scerbo made the whole process a breeze he managed to find me a mattress that suited me under my price range and His way of explaining everything made me feel like I got the best deal possible so if your looking for a mattress a chat with Joseph would definitely be worth your time 💯

Jolene Mckee

Patrick was awesome! Great spirit through out the whole customer service. Answered all my questions thoroughly. Great job!

Jack Bloss

They were very efficient and kind. Patrick was attentive to our likes/dislikes and made sure we got the mattress we wanted.

Shonne Bandy

Thanks to Jeff Odell, had an excellent experience and got an amazing deal! He worked well with me AND my husband. Great listener, great explainer!

Dian McCracken

Great low-key buying experience. Betsy was knowledgeable & helpful without being pushy. I highly recommend them.

Messi Kitchen with FP&B

Patric was and is amazing!! He made sure to meet all of our needs and our budgeting. Highly recommend them! Thank you so much for everything!!

Tay L

Patrick was awesome!! He was so friendly and was happy to help my boyfriend and I find the perfect bed!

James Smith

Wonderful customer service. Got it within an hour. From getting the purchase made to driving to the warehouse and back home. Will purchase again when our needs change.

Jacob Gaston

Great experience with Betsy! If youre looking for a great bed at a great price, look no further!

Bailey Hallett

Cory was a HUGE help with finding exactly what we needed. He had us look at all of the options and listened to our desires for our king bed.

Dieter Lombard

Patrick did a great job to educate me on the best mattress for my use, did an upgrade to a adjustable base!

Jerry Keen

Good experience! Stuart answered all of our concerns. He wa informative and very helpful without being pushy or aggressive!

william walker

Anyone going to get a mattress ask for Joseph he will show what true customer service is you will be amazed just how far he will go to make your experience memorable 100/10

Megan Rosales

Patrick was so helpful. He explained the differences in all the beds and helped us to find the one that works best for us!

Alex

Great customer service and deals

brad Willis

Sales guy said he would find us a delivery service since we live outside of their area. A month later, still haven’t heard back. Also if I would’ve bought front the manufacture it would’ve been free delivery. Waste of time to use this store.

Margo

Great experience. Erica new just what was best for our needs. We were in and out within one hour with two new beds. Every one was 😊. …

Arcane Serenity

Patrick explored every mattress option and found the perfect fit. I'm very impressed! Thank you for bettering my sleep.

Abigail Fields

Patrick was very helpful in finding exactly what we needed and made the experience quick and painless.

Baylee Wiechecki

Patrick made purchasing a mattress quick, easy, and headache free! He knew exactly which mattress I was looking for.

Aly Rice

Weighted blanket is low key a game changer. Btw Stuart rice is a great salesperson. Great dude

Tony Bearden

The lady in the store was very helpful and got us an amazing price

ellie hilborn

Our representative was awesome to work with. Very knowledgeable and friendly. A true pleasure

Colin Estes

The sales rep was super friendly, extremely knowledgeable, was not pushy in the least and got us a great deal. No definitely recommend

Steve Rechenmacher

Patrick is so helpful and kind. Hooked us up with a great deal and no pressure. I'd recommend this location to everyone! Great experience!

Susan Harbert

I was looking for a bed and Preston was very helpful. He showed me a few different ones after I told him what I was looking for. He was very helpful.

Linda Andrews

Stuart and Amber were gracious and went the extra mile to see that my son got exactly what he wanted and needed.

Jesus Flores

Wow jeff was fantastic!! His super nice person and also very friendly and he over pass are spectatives on what we need and want, thanks jeff and for sure we will be back soon

Donal Velasquez

Great store and great customer service. Worked with me to find what I needed at a reasonable price as well. Overall great experience

Shawn Ramos

Amanda at Mattress firm was very knowledgeable and helpful. I was very pleased with my experience at that store.

Sarah Hawes

Great customer service and made it so easy to pick out the perfect mattress for our daughter!

Justin P

Professional and knowledgeable. Listened to our needs and suggested the perfect bed for us.

Montana Harrah

Patrick provides us with great customer service and and hooked us up with an amazing deal. Definitely will be back in the future

phillip parker

Patrick was incredible , made our buying experience so much easier. The guy is a credit to the company

Deb Ice thornton

Stuart was very helpful and I appreciate all the time he took to make sure I found the right bed for me.

Stewart Tain

Betsy is very knowledgeable about the products offered. Professional and friendly.

Micky Rust

Thanks for the help buying our first mattress! Janna was extremely helpful and full of information-very accommodating!

Mady D

Super friendly staff. Found he perfect bed for me, soooo happy!

BarbAnn Starr

We had great service and Patrick was amazing!!! Our daughter loves her bed.

Anna Peterson

Patrick helped us get a great mattress! Super easy shopping experience!

Janet Taylor

mike and jess are very professional, knowledgeable and kind. the store is clean and the decor is comfortable. i liked the deal I got. i definitely recommend this location and jess or mike.

Heather Kuckelmann

Patrick was so helpful! He answered every question we had and we were able to find exactly what we needed. Highly recommend!!

Kim Bradshaw

Chris went above and beyond to help me get a great deal on a Tempurpedic mattress and adjustable base. 👍👍 …

Jen Kent

PATRICK IN VANCOUVER WAS SUPER NICE AND HELPFUL

Ross Mahoney

Very helpful. Been twice now and had great experiences both times. Amber was particularly helpful and nice

Jacob

Very helpful and very kind! Spent over an hour going through many options and found the perfect mattress!

Jim McDonough

Patrick did a great job and I highly recommend

Christina Gomez

Patrick is awesome! Friendly, knowledgeable and got us the mattress of our dreams!

Sally Jo

Patrick our sleep specialist did great job for Ted thanks mattress Firm for your great service

Matthew Gier

They were very kind and friendly and super helpful in meeting my price range and informing me of all the deals that could save me money and time.

Susana Ojeda

Jeff was super nice with us and also he stay till 10 pm just to make sure we buy wathever we want

Wendy Stark

My experience at the Thurston store in Vancouver WA with Elizabeth was excellent.

Lou Roberts

Whitney took the time to find what I needed not what she wanted to sell she made it effortless

CODY DENNIS

Friendly staff, real helpful, had no problem getting what I needed delivery people were also friendly and professional

Doris Bray

Great service. Pleasant, knowledgeable. Listened to what my needs were

Kara Apsley

Patrick and Janna were amazing and helped us find everything that we wanted!

Kelly Chavez

Patrick was great he helped Logan pick the perfect bed. Thank you Patrick.

Vladik Potulnitskyy

Come see Patric, very friendly, funny and smart at his job...He doesn’t try to up-sell you, but actually get you what you need.

Alan Cowden

Patrick did a great job not trying to over sell but outiing me in something I can afford

Ginger Lady

Great customer service. More knowledgeable staff than any other place I've ever been too. Chris was the best.

Sheryl Carlson

Good Customer service. Patrick focused on our likes & not the highest $ item!

Joanna Dumais

Great customer service. Amber is very knowledgeable and explained everything well.

Christy Rodriguez

Very courteous we found the exact bed we were looking for. Very affordable

Rook Bartz

I won’t buy our beds anywhere else. Patrick and Erica are the best.

Ralph Burrow III

Very good helpful staff....treated my mom like his own!Patrick was also hilarious.

Yvonne P

Patrick didn't waste our time trying to sell us this and that. Got right to the point ruling out what we didn't want, and helped us find just what we wanted!

Patricia Haxby

Patrick is AWESOME..got a desperately needed new bed for an amazingly low price!!!

Tiauna Kimbrough

Patrick was very friendly, knowledgeable and provided excellent customer service.

Steve Kurtz

Jeff was an awesome salesman, really gave us a great deal!

Jennifer Goodrich

Great customer service and knowledge of their product.

Rhonda Campbell

Patrick is a great guy and person to get a bed from, he is very good at what he does

JoAnn Nadeau

Great service. Didn’t feel rushed

Anna Arroyo

Patrick was awesome and gave us a great deal, would recommend!

Billy Soto

Patrick was super friendly and helpful and got us out super quick!!

uPatrick Kaiser

We work hard to give you the best service the best selection and the best pricing in Clark County!

VanwaGirl16 B

Had a great experience here with Patrick. I would shop here again in a heartbeat!

Daren Adams

Patrick gave us the best customer service you could imagine!

Mike Bernunzio

The sales person was very helpful In helping me make a decision .

Jamie Heim

Thank you for your help today Patrick! We appreciate your time and excellent customer service!

Annelise Delcambre

Excellent service from Patrick. He saved us $500!!

Teresa Ingram

He explains everything, finds the best deal for you, very knowledgeable.

chris bradshaw

Great service and very knowledgeable.

Julie Ann

Great service! Very friendly helpful delivery guys!

John Stonex

got a good deal from Patrick the manager, very friendly and informative

Cascade Electric Service LLC Robert McGowan

Stuart was very friendly and knowledgeable!

Tabitha Roberts

Patrick is amazing and super helpful. Thanks for everything.

Richard Russell

Patrick was very helpful! He's the man!

Sandy Vazquez Gomez

Excellent service. Trust worth it. Beyond expectations

Chelsea Williams

Patrick was super helpful! Very informative

Krysta States

Stuart is so helpful and kind.

Eric Withee

Chris was very helpful and extremely knowledgeable.

Stephanie Wicks

Patrick was helpful and very funny

Parker Rhodes

Erika was very helpful and informative!

Kadin Smithline

Helped me get the matress of my dreams

Melissa Salisbury

Good service. Decent prices.

Jim Tincher

They were very helpful

Kelli Lankford

Thank you, Patrick, for all your help!!

Lisa Klein

Patrick was great!

Pamela Noble

Excellent service

Isaiah Ostonal

Very knowledgeable and helpful

Shawn Barnes

Awesome customer service

Michael Cool

Appreciate the staff!

Dawn Tarpley

Janna was great

James Ontiveros

Just great.

M B

The staff was friendly and helpful; I’d definitely recommend this store to anyone looking for a good mattress

Linda Jo Devlaeminck

Great servive

Lee McCoy

Great service

Robert Carter

Good customer service. Very knowledgeable in the products. Friendly.

Kelly Cato

Eric Steffen

Edward Halmagean

Maryn Mahler

The Petersons

Dan Kromm

Sami Erickson

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