Reviews of Mattress Firm South Portland. (Mattress Store) in Portland (Maine).

Mattress Firm South Portland

217 Reviews

124 Comments

Mattress store

Mattress store

200 Running Hill Rd Unit 9, South Portland, ME 04106, United States

Description

Information of Mattress Firm South Portland, Mattress store in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm South Portland

Reviews of Mattress Firm South Portland

Elizabeth Mann

Adam was wonderful to work with, for both me & my husband. He is knowledgeable, kind, incredibly friendly, and really made shopping for our mattress easy & hassle-free. He spent a lot of time with us to make sure we got the right mattress & pillows to meet our needs, and allowed us the time we needed to try out products without pressuring us or being overbearing. We are so pleased with our purchase, and with our shopping experience.

theodore aceto

Adam was awesome. His knowledge of the products to fit our needs was outstanding. His customer service was great and that made our shopping experience with Mattress Firm a pleasure! The store manager(Luke) has a great personality and also made our shopping experience a great one! Thank you. A customer for life.

Cherie Perkins

Every sales person bowed to my needs. Also, each one was friendly, very informative about the products, and spent the time necessary for me to make the right decision. The sales person did not rush me and even went so far as to FaceTime me at home while I measured my old mattress. This was my second purchase from Mattress Firm when I bought another bed from them last year. Each time I was treated with respect and not given a heavy sales pitch. . My bed was delivered two days later I highly recommend this company, especially the crews from South Portland, Maine

Kayla Lamb

Luke at this Mattress Firm location is so kind and helpful. I came in looking for a specific type of pillow for my husband who had an accident and was in the ICU nearby. I am not from the area, and was clearly upset. The pillow wasn’t in the store, so he let me pick it up from their warehouse nearby, and gave me the friends and family discount too. Their products speak for themselves, but his compassion for my situation was unique. I am beyond grateful. Thank you and God Bless.

Michelle Castonguay

I was met at the door by Luke. I had no intention of buying that day, I was simply trying to figure out my options. I told Luke this. He did not pressure me, just showed me around and gathered information. He was so knowledgeable and helpful I ended up buying from him! I would highly recommend Luke and Mattresses Firm. Their expertise and customer experience goes above and beyond! Thank you for everything!

Peter Lenardis

I visited this store in search of a pillow. I was the only customer in the store, but it was a good experience nonetheless. I was allowed to try most of the pillows available in the store until I found the one which was right for me. Their inventory isn’t exactly extensive at this particular location, but I was able to request a pillow for pickup at a later date. As far as I am concerned, my pillow-related needs have been met— can’t complain whatsoever.

Bente Lundh

We had a 10/10 mattress purchase experience!! The salesman Adam was brilliant- he really knows mattresses:) We haven’t tried the mattress yet but are pleased with the 120 day satisfaction policy!

Tom Everett

Really comfortable environment at this location. The guy I dealt with was named Adam and he was extremely helpful and honest. I was kind of in a rush and he helped me along quickly and politely. Will definitely be going back.

Michael Davis

Great customer service, i went in a bunch of times because I was having a hard time making up my mind i talked with Luke, Brian and Adam. All where very knowledgeable about the beds and didn't pressure me into buying.

D

Adam was so informative and helpful, all his assistance was much appreciated and our new bed was delivered and set up within 2 days. Great experience, great product.

Richard Mcleod

Great informative people. Luke was very helpful in educating us on your new bed purchase.

Laura Chritton

Luke was a wonderfully capable, informative and efficient sales agent. He was able to secure a delivery date that worked for me. I recommend this store and especially this sales person!

Brian Brown

Quality of mattresses good. Sales guy Luke was good in helping us figure out what we needed. Delivery did not go as planned. After checking and confirming everything was in stock initially. It took three try’s to get everything delivered and one old mattress picked up. Don’t try and help them by getting your old mattress out the door. They don’t like that - if you move the mattress outside. That resulted in having to schedule and be home for a third time.

Sergio Pavon

Great place to buy a mattress. Customer service is helpful & knowledgeable--we had Luke help us with buying a purple mattress & he offered us financing.

Carina Orcutt

We had a great shopping experience! Like was helpful, knowledgeable and even came in early to work with us. Highly recommend!

Nan Solomons

This was one of the best sales experiences I've had in a while. Michael and Travis were great to work with. They were super accommodating given my circumstances -- buying in Maine and delivering to NJ. They could answer all of my questions and I never felt pressured into buying.

Patti Wotton

Great experience in South Portland mattress firm. Luke went out of his way to make sure that he found exactly what we were looking for and it will be shipped quickly to us. He was very patient and helpful

MAINE FLORIDA

Luke was very helpful when we purchased our new mattress. Alex & Chiz were also very helpful and efficient with the delivery. Thank You, Carl & Nancy Kelly

wille wilson

Luka was awesome helped us buy a bed for a guest room by text, He went over and above for us and I appreciate it. We bought our last bed from here last year and it was perfect

Kierston Van Soest

Very helpful. Just tried to meet our needs - not trying to upswell. Would recommend.

Rebecca White

My salesperson Luke was great! He was very knowledgeable and spent a lot of time with me comparing different mattresses and finding the best fit for my budget.

Amanda Wilcox

I worked with Luke & Jake they made sure I was educated on all the mattresses and found me the best deal and It was the one I totally loved at the price I wanted. Deffinately made it easier for me to decide and leave 100% happy.

lynnishg

Travis is incredibly knowledgeable about his products and sleep science. He interviewed us to determine any sleep issues we have as well as learning our personal preferences. We tested some beds and he identified any unique features as well as their advantages and possible disadvantages. He was so good that we are certain we chose the perfect new bed for us. He made it a fun and easy experience!

Sammy Keo

Great prices, Luke made it happen and we purchased a new mattress for my son.

Brian Liberty

Recently bought a mattress from these guys. Salesman was funny personable and professional. If I had had the money for a really expensive bed he could have sold me anything and then building. With high quality products and an excellent delivery radius I highly recommend anyone of The mattress firm locations. But personally I will be returning to the south Portland one.

Chelsea Alexander

Very positive in store experience, the deal we were able to secure on our mattress is what I was hoping for by visiting in person. All was delivered on the expected date (although one hour earlier than predicted time frame, but fortunately we were home so worked out nice). We got a returned model from the warehouse and it was in perfect condition, sleeping on the new mattress our second week now and we're super happy all around. Def. recommend going in store to try out different models, I didn't end up with the one I thought I would!

John James

Outstanding Sales Transaction. Followed and assisted on a transaction for pick up in another location / state. Confirmed the purchase order and gave solid directions on the pickup. As able to “test” try the mattress/pillow before purchase…even got options to up-size if necessary. All was Brilliant.

lysianne okoma

The customer service was very nice and helpful with my purchase. Thank you.

Jeanne DiSciullo

Luke was infinitely patient with me. I continued to have questions about the product, the process, so I called him at least a dozen times. He was always kind, patient and helpful. Thank you!

Bethany Kelly

Very pleasant experience. Salesman was very professional and An easy buying experience. Got a nice comfortable mattress at a reasonable price for my spare bedroom will definitely go back as I’m thinking of replacing my mattress

Belinda Merrill

Adam was fantastic. Explained the different types of mattresses very well.

Kathy Deteso

The service at Mattress Firm in Biddeford continues to be above and beyond. Rhonda facilitated my latest order within a very tight time frame, delivery included. Her attention to detail was the key to meeting our last minute needs. We will continue to use this store for all our future mattress needs, and we highly recommend to others.

Eric Smith

Bryan in the south portland store offered the knowledge and guidance I was looking for when looking for a mattress. Had a great expereince and would highly recommend going to see him for all your mattress needs!

Matt Dunn

Bryan did a great job of showing us what there was to choose from and listening to what we wanted. He provided us options and didn’t “sell” us anything but instead showed us what was available to buy. We spent probably an hour or two in the store trying things out and he was as patient and excited about our 10th mattress as our first.

Patty Dochtermann

Luke was awesome and really did a great job for me! Exactly what I wanted

Colleen Tobin

Luke, at Mattress Firm, was awesome to work with. He was knowledgeable, efficient and helped make the purchase of the mattresses easy. Thank you Luke!

Steve

We purchased two Queen size mattresses recently and spent about an hour narrowing down our choices. Stewart was extremely patient and knowledgeable about all the mattresses we tested. We were able to negotiate a good price for both and left the store pleased. Delivery was quick with no problems as well. Have already recommended Stewart and Mattress Firm to others.

Emily Rudolph

I had a great experience working with Bryan. He wasn’t pushy at all and genuinely wanted to find me what I needed. I was really happy with the quality and prices as well! I would recommend this location and working with Bryan to others and will definitely be back myself!

Christopher Chamberlin

Luke at mattress firm was extremely helpful. He was competent in his knowledge and a pleasure to work with. Appreciate all the help!

Peter Higgins

NO HARD SELL Brian was very helpful and made sure he understood what our purchase requirements were. Did not push the high end products but allowed us to talk through what we really needed first. The way all sales interactions should go.

Kyle Koetsier

Had a great experience shopping today. Our sales rep Stuart was knowledgeable and took his time to help us find the right mattress. He was patient, didn't push (even with our 16 month old running around), talked about all our options, including clearance deals, and honest with his opinion about different options. We couldn't have been happier with our experience having never shopped for a mattress before

Collin Davis

Luke was very helpful and found just the bedframe for us!

Michelle Yaeger

Brian was incredibly knowledgeable, super friendly and fun to work with! It’s always nice to truly feel comfortable with a salesperson and know that they’re keeping your needs in mind above all else, especially on such a critical purchase.

Alexis Owens

Just had an amazing experience working with Patrick. He was very knowledgeable, personable and made shopping for a mattress so easy. Never once was he pushy or tried to sell outside of our budget. Would highly recommend this location and working with Patrick!

Tracy Mushrow

Bryan was very friendly, helpful and knowledgeable! He had us try several mattresses and explained the differences with each (individual coil's, levels of firmness, cost, ect) and expected delivery dates. He explained the current sales promotion and had us try the adjustable bedframe. He never pressured or rushed us and we appreciated his willingness and thoroughness in answering our questions.

Erik Kirchner

Patrick was great to work with! Wasn't worried about getting us in the most expensive mattress. His main focus was to get us into finding us what was most comfortable! Had bad luck at a different location gave this location a chance and we were very pleased with the service. Would recommend to anyone.

GianPaul Agugliaro

I didn’t know that there was mattress guru’s out there. I used to think my couch and bed were the same thing. Highly recommend the south portland store, Bryan helped me and educated me on what was best for my back issues. Super knowledgeable and friendly. Nice to see customer service is still valued today. Didn’t know it was possible to sleep through a whole night without waking up at least once.

Robyn Choi

This mattress store has so many different options and prices seems to be reasonable. And I had a very pleasant experience with the manager Rhonda. She was so great in helping us finding the mattress we needed. She listened really carefully to out needs and made sure we did not feel pressured. Picking a mattress can be confusing, and she encouraged us to try as many mattresses as possible before we decided on one. She was also very knowledgeable about different types of mattresses and directed us to the right one. We love our new mattress! Thank you!

Ricky Lachance

Victoria was fantastic to work with. We had been in the market to upgrade to a King for quite sometime. With so many options and a screaming deal we could t be happier we stopped in today. Excellent service, delivered next day. THANK YOU

janet conibear

Me and my husband needed a good bed because we were tired of having back pain every day and not sleeping good. So we decided to get a new bed but we didn't no where to go to get one . So we looked on line a found Mattress Firm and it sounded good so we went there. Not knowing what we needed there was a nice guy that worked there named Bryan Rosa that greeted us a very nice and polite man and asked us about how much would we like to spend on a bed And what we are looking for and he let us try out some till we found the right one and he even gave us a good deal delivery included.So if you need a bed I recomend Mattress Firm They are the best.

ashlei webber

I visited this store today with low expectations due to my previous experience with a different company, but I was completely surprised by the knowledge and patience Stewart G. showed me. He listened to what I wanted in a mattress and was happy to keep options open when it came to prices and style. Thank you Stewart! I can not wait to receive my new mattress!

Nancy Sawyer

I had an excellent experience dealing with Travis Grenier in purchasing an XL twin mattress, box spring, and bed frame. Travis showed me what was available in my price range and talked to his supervisor about “deals” that could be made. The delivery was on time and very efficient. My husband and I would definitely return if/when we have bedding needs.

Autumn Poland

My husband and I went shopping for a mattress tonight with our rambunctious 6 year old. Sam was our customer rep, he is typically in augusta so we are blessed he was in our SoPo store tonight. He was patient with our son, interacted nicely with him. He spent over 1.5 hrs with us going over all the beds and what to expect. Answered all our questions and then some. My husband is former military and he gave us an unbelievable deal. The customer service alone was worth every penny. Amazing experience!!!

Chris Barr

These folks provide excellent customer service. I had my mattress the same day I paced the order. They were faster and less expensive than Walmart - absolutely no snags or problems. I would definitely recommend them for local mattress needs.

George Horne

Having purchased a mattress and Woven Rayon from Bamboo bedding set in Nov I have found the pillow cases extremely slick and that they winkle so bad when washed (followed directions) that one of them has become unusable. Contact with my sales person has resulted in the prompt replacement on them. Thank you for standing behind the products you sell. George Horne

Shannon Allen

Very nice and informative! We we’re in and out within 30 minutes and our mattress Will be delivered in three days! Awesome!

Erica Richardson

We purchased our beauty rest recharge mattress from Richard a few months ago. He was very knowledgeable with all the beds in the store. We went in and he asked us what we were looking in a bed. He listened to our needs and narrowed it down to 2 beds. Both beds were very similar but ended up agreeing on the beauty rest recharge. A major factor was also our price range. We were honest about our price range and he did a great job narrowing it down for us. We were able to buy the bed that day! What a good feeling. Richard also does a great job at being patient and not pushy like most mattress stores. Richard also takes the time to work with you. We found that most mattress stores we went to tended to just let you lay on the beds... no explanation about the perks of the beds ..basecially just let me know when you find one you think you like. Not the experience at Mattress Firm. Also Mike who was working with Richard that day was great! He was able to assist Richard in the end process with regards to the mattress protector and pillows. He also is not pushy and patient. He is very personable. Richard and Mike are what makes Mattress Firm in South Portland run. These two are very valuable staff to have. We also referred our parents there and they ended up buying a tempur pedic bed. What a great sale for those guys. We highly recommend Mattress Firm, for formerly Sleepy's. These guys are the best of the best and you WILL get what you are looking for. There guys are awesome !

Rebecca Ballou

We had a very pleasant bed shopping experience at the So Po Mattress Firm. Patrick listened to our budgetary and time constraints and made helpful suggestions without high pressure. Looking forward to snoozing on my new plush mattress!

Laura Gall

Bryan was exceptionally helpful and went above and beyond. He was very professional and kind. Great experience. Thank you!

Jess Doughty

Bryan Rosa was honest, helpful and fair. He helped me to find just the model I was looking for, and helped to bring it down into my price range. I didn’t feel rushed, and do feel that the experience is one I would recommend to friends and family.

Neondeon1212

Luke was amazing working the store by himself and was able to make us feel like we were the only customers in the store!!! A+++ highly recommend south Portland store. Thank you 🙏🏻 …

Faith Bridges

Wonderful experience! Staff was wonderful and did an amazing job helping understand beds and options. He was very personable. Will come back next time I need a bed!

johnny 5

Great place was helped by luke thanks again luke for the amazing service 😀 …

Tim Schmidt

**Updated to 4 stars after the Maine Area Manager went above and beyond to make things right** Buyer beware! Terrible experience from beginning to end. Our salesman was bragging to us about the $14K bed he sold earlier that day, and was complaining about the lack of commission working with us since we were picking a bed to replace our broken Serta via warranty claim. He was very disorganized, and clearly did not care about our experience since he was not going to make a big commission. The delivery date was incorrect 2 separate times prior to finally getting it right on the 3rd try... Then, they sent us the wrong mattress and refused to exchange it, because it was a warranty claim and not a new purchase. Spend your money elsewhere, you will be glad you did.

Nicole Graham

We bought a mattress and pillows from Stewart Graham recently. Super good experience. Great price for a very comfortable mattress that we love! Bought in Maine and delivered to New York.

George Sotiriou

Excellent customer service. Very knowledgeable in finding the right mattress that best fit me. I highly recommend.

Sue J

Victoria was great to work with. She was very knowledgeable and took the time to make sure I understood the various options and found what was best for me!

Tyler Schmelzer

Went in on a fine Saturday to look at mattresses. Came across Patrick who had the knowledge and the approachable personality. Very nice and would recommend him to all my friends

David

Patrick was great. First time buying a mattress he ran me through a whole process of finding the right fit and even got me a great deal. Cant recommend more

Adrianne Gibson

Rhonda was amazing! She was so kind.......she helped me figure out the best fit for me and my life. I ended up buying a mattress for myself and one for each of my children. Rhonda worked with me and got me a great deal. I would highly recommend shopping here with Rhonda!!!!!!!

Barbara Hanauer

Victoria was so helpful - when I called and then when we went to look at the mattresses and purchase them. Great price and efficient process.

carlo giobbi

Luke did great job of selling my wife and me a serious up-grade in a mattress...he explained About the mattress and the adjustable base.. He took care of the paperwork and had us on the way home quickly...

Jordan Bridges

Bryan was very helpful, he was fantastic and was very patient for my wife and I picking out the perfect fit. We will definitely be back there again because of him.

Kurt Littlefield

Go see Mike Manganaro! There's a million different mattresses out there and he was awesome in narrowing it down for me. He doesn't try to sell you the most expensive one, just the one that works for you. In fact there was a mattress that costs $300 more than the one I bought and he just advised me to the less expensive bed with 90% of the same benefits.

XjsAreTheWay

Went in on a Saturday to look at mattresses. I was met by Stewart who had a ton of knowledge and a friendly personality. Very nice and would recommend him to all my friends

Richard Scalia

Store manager Patrick was fantastic. Easy, quick, Great price and was able to pick up at the distribution center which was also fast and easy and was helped loading by another great employee.

Taylor Yarn

Had the manager Stewart help us and he did everything in his power to help us and make us feel comfortable, was also able to give us a great deal on a mattress, truly a great experience!

Siobhan Foley

Friendly and patient staff. They make it easy to find the right mattress and have great prices. Stewart and John are great! Would recommend.

Cathy Flint

Fabulous salesperson , Patricia Foley. She was patient, followed all the COVID rules of distancing, and kept working with me until we found “the deal for ME.”

Taryn Sweeney

Bryan was so polite and helpful. I wish all sales encounters were that easy! Thank you:)

Tara Oldham

Luke was very friendly and knowledgeable

Laura Parks

Stewart was very helpful and knowledgeable of the products. I would definitely recommend this place to anyone in need of a mattress!

Linda Gordius

Just had an excellent purchasing experience at this Mattress Firm Shop. Patrick was extremely knowledgeable and helpful!

Davis Collman

Stuart takes care of any person who walks in this store to the best of his abilities. Those are the great abilities that make the experience so great.

Danielle Schroeder

Patty is so helpful! I had a wonderful experience at Mattress Firm. 10/10 recommend.

Jillian Angelillo

These guys are very family friendly and care about how they can best match your needs while staying within your budget, no pressure. They are very knowledgeable on everything that they sell and the customer service is amazing.

Monica Cracknell

Luke was the BEST! Extremely friendly and knowledgeable.

Erin DiDonato

Stephen was super friendly and helpful with finding the right mattress for us!

autosalesdealer

Brian was just extremely helpful couldn’t ask anyone better. Can’t wait to do more business with him again.

Dana Gordon

Luke is the man!!! Go see him in south portland

Craig Chiasson

Patrick was great to deal with. Had me sold on some items within 10 minutes.

Alex Peck

Had a great experience with Mike Manganaro helping me. Have bought two mattresses from him now.

justin nealey

Bryan was awesome, very knowledgeable and pleasure to work with.

Gretchen Plummer

Jake was knowledgeable and awesome to work with!!

Eleonora Cau-Gentile

Knowledgeable and super helpful employee. Great customer service.

Mason Farrer

Great laidback yet very profession staff! Quick easy process. Very happy and satisfied! Thank you!! Very excited!!

Todd Avery

Great customer service. Detailed. Thorough. Helpful.

Marcelle Landry

Great service and selection. Salesperson Patty was beyond helpful and knowledgeable.. Glad I went

George Alexander

Great place! Staff was very knowledgeable and helpful. I’m a repeat customer and will always bring my business here.

Deano

Made mattress buying quick and easy. Very professional, no-pressure sales team.

Philip Caron

Knowledgeable staff was helpful in helping me find what I needed. Great Job Danny

Danielle Napolitano

Customer service was excellent, Rhonda was filling in from another store and was a pleasure to work with

Alden

Great store! Great experience! Stewart really helped me out!

Judy Watson

So easy. Great customer service. Very happy

Diana Duff

Bryan was amazing! Very knowledgeable! Thank you Bryan!!!

Mike Foley

Bryan was excellent. Thank you Mike Foley

John Downs

Stewart was full of knowledge and made the process less stressful.

Dale Akeley

Efficient and informative service from Colin, without undo pressure.

Dennis Tibbetts

Very pleasant buying experience definety recommend Mattress Firm

Lisa Jordan

It was a good experience, very attentive not pushy.👍 …

Joyce Love

Excellent service!!

Brigith Membreno

Great service. Patrick was very helpful and knowledgeable!

thomas caiazzo

Very friendly, knowledgeable, and helpful staff.

cindy campbell

They we're every nice and prices were good.

Marli Knowles

Bryan was helpful and very patient.

Chris Keenan

Adam was great!

Jen Laneau

Stewart was great! Knowledgeable and attentive.

Troy Lamkin

Patrick was a fun and informative sales person.

Hunter

Stewart was great very helpful and informative!

trevor crone

Very easy get blanket, much thank

Frank Fuller

Travis was very patient and helpful

Richard Varney

Great, we made the greatest deal.

Becky Gray

Adam was friendly, knowledgeable, and patient.

Kayla Fairbrother

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