Reviews of Mattress Firm Surprise. (Mattress Store) in Phoenix (Arizona).
Mattress Firm Surprise
13762 W Bell Rd, Surprise, AZ 85374, United States
Description
Information of Mattress Firm Surprise, Mattress store in Phoenix (Arizona)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Surprise
Sunday
10 am–6 pm
Monday
9 am–8 pm
Tuesday
9 am–8 pm
Wednesday
9 am–8 pm
Thursday
9 am–8 pm
Friday
9 am–8 pm
Saturday
9 am–8 pm
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Reviews of Mattress Firm Surprise
It was an easy processing of purchase a mattress! It took me an hour to try out the mattress to select from; filling the loan for 0% interest to have it delivered to my house within 48 hours. The saleslady was pleasant to work with! Highly recommendation to use the store on Bell Rd next to Home Depot.
Our sales woman's name was Jessica. She was very knowledgeable of the products for which they sell. She explained all the differences between the mattresses making it easy for me to choose the right mattress for me.
I was in need of a metal bed frame for a new King mattress, while waiting on new king poster bed frame to arrive. The association that answered the phone was friendly and professional. She let me know they had one in stock. Upon arrival to pick up the frame I was greeted with smiles from both associates. Quick and seamless transaction.
Our Sleep Expert Jennifer was beyond helpful in selecting our Tempur Mattress. Her knowledge on mattress is astounding. Great store atmosphere. Had so much fun with Jennifer and Al!!!!!! Best store ever!!!!
Amazing experience! So grateful for Al and his expertise. He made our shopping experience so enjoyable and easy. Best customer service I've had in awhile. Highly highly recommend!!!
Matthew was very helpful in guiding us to the best selection of a mattress for our particular needs. We appreciate the friendly and informative information from Matthew in the entire staff of the store in surprise Arizona.
Jessica was very friendly and helpful. She was so knowledgeable about exactly the matress we needed for our Murphy bed. I hope our guests are comfortable!
My husband and I stopped in to check out possibly purchasing a new mattress, our salesperson Jennifer was very personable and knowledgeable. She took time and patience helping us to decide our choice.
Staff was really knowledgeable and helpful in choosing a mattress. They were also very helpful with the options in making an affordable deal. Excited for the new bed and better sleep.
Was a great experience. The gentleman at the door understood I was on a budget and helped me get exactly what I was looking for. And in about 20 minutes I was out the door with my new mattress and box springs being delivered for free in a few days 👍 …
Wow! My wife and I are extremely pleased with our new bed purchased at Mattress Firm in Surprise, next to Home Depot. Sleep Experts, Al and Jessica, used a process that picked out the right mattress, motion base, and bedding that was the right fit for us, making the process easy and enjoyable. Andrea and Leonel delivered the merchandise on time and with a smile.
We had a great experience at the Mattress Firm in Surprise, Az. The salesman, Matt was very informative and professional! We would recommend this Mattress Firm store and Matt to anyone who was looking for a new mattress!!
Personable, great listening skills, knowledgeable, courteous and kind. Very helpful in finding the perfect mattress for me within my budget! Thank you!😀 …
I gotta say...The personal here are VERY cool. I walked in only to get some info about bed sizes for a relative and they TOOK the time to answered all my questions, WITHOUT ever trying to sell me anything. When I'm ready to purchase another mattress set, I know where I'm going. KUDOS to all!!
Had a great experience today. Very patient salesperson Jennifer helped us find a mattress in our budget without sacrificing quality!
My husband and I had a wonderful experience shopping at Mattress Firm. Jessica was very pleasant and welcoming. She was knowledgeable and answered all of questions, encouraged us to try the mattresses and explained all the features. She directed us toward options that would best meet our needs, comfort and finances.
We never felt any pressure to buy or choose a specific brand.
Thank you Jessica and all the staff at the Surprise, Arizona Mattress Firm!
We can't wait to receive our new Nectar Premier mattress!
Cathie and Richard
Jessica helped us with a few issues that we had with our delivery and she was absolutely wonderful.. She went out of her way to make sure that we were happy. She is very pleasant to work with work with. I highly recommend her!
Needed a firm twin mattress asap due to a family member moving in unexpectedly.
Recalled seeing the store by Home Depot so off I went.
Paul greeted me as I walked in.
Told him what I was looking for and willing to spend.
Found a mattress that met the parameters.
There was brief confusion about what I wanted versus what he had in stock.
Once that was cleared up we completed the transaction.
All in all it was okay.
Sleep expert Albert Stanish was our salesperson. He was very helpful and made our purchase a breeze. We highly recommend Mattress Firm in Surprise!
Matthew was very insightful and helpful. We tried several mattresses, on his questions and recommendations, and found the perfect one !
Courteous and quick service. Helped us find what we wanted without pushy sales tactics. We are returning customers and will return in the future if needed.
They were helpful with a queen metal bed frame we needed. In and out in less than 15 minutes and the manager even carried the box to my car!
Friendly service, was a good buying experience, only thing I was bummed about was I thought my free pillows were going to be the memory foam ones I saw on the bed & when I got my delivery, to my surprise I had got flat fiber pillows rolled up in a box. The bed is great so far, but i hope the mattress softens up soon.
My salesman Paul was great! Answered all my questions and didn’t rush me at all. Everyone in the store was a pleasure to deal with.
Went to get a new mattress today and left happier than expected. Our salesman Greg was great!! He was very knowledgeable of the different mattresses and took care of all our wants and needs. I would highly recommend this Mattress Firm!
Fantastic experience. We were fortunate enough to work with Paul at this location. We were looking for a mattress for ourselves & our 10yr old son. He ran us through the diagnosis and suggested the right options for us... BUT he ALSO ran our son through it - treating him like the young man he is. We were able to make an appropriate and informed decision for him as well (including what right for his sleeping habits AND our pocketbook). Paul answered all of our questions and helped us get all set up. Would definitely recommend this location.
Al was very friendly and extremely helpful! Didn’t pressure me! He answered all my questions . He made sure i got exactly what I was looking for. Thank you Al
Great company to do business with mattress firm and Jessica was great as she knows the product.
Looked at different qualities of mattress and picked what was best for us. Quick, Easy and affordable-
I have shopped at Mattress Firm Surprise AZ twice this year and both experiences were great thanks to Jennifer. She is knowledgeable sales professional who help me secure a great night sleep in my new home.
Great staff! Very knowledgeable, polite and professional. Jessica at the Bell and Grand location was amazing and a tremendous help. Would definitely recommend them.
Amazing experience. Steven was very knowledgeable and welcoming. I felt no stress whatsoever in deciding which mattress to purchase. Highly recommend visiting this store.
Awesome Paul did an outstanding job in helping me make the right choice of mattress.
I. Don't know what he gets paid but he should be getting twice as much. Thank you Paul for all you did for me.
Very interesting visit to Mattress Firm, I found out numerous tips from Jason! We talked about cleaning mattress covers, pillows and I even got a demo regarding my sleep! We bought from Mattress Firm in Illinois and after talking with Jason in Surprise, I remember why. The staff is very knowledgeable and helpful.
Awesome experience working with Jennifer. Truly a gem. Helped me get settled and made it hassle free! Her customer service is outstanding.
Highly recommend purchasing your mattress from Jennifer @ Mattress Firm. Extremely knowledgeable.
Was a quick and fast experience. Our sales associate was nice, but when we told him the price we wanted to stay around he said the mattress size we wanted were more expensive than that. Then he proceeded to show us mattresses and eventually found some in our price range. Overall was a good experience.
The agent of Matress Firm was extremly friendly and helpful with me making the right choice for my needs,
I went to Mattress Firm looking for an adjustable base for my bed. Al was the salesman who took care of me. He was extremely helpful, listened to my needs and very patiently showed me different frames. The price was fair and delivery and set up was scheduled for 2 days later. Amazing, I thought it would take weeks.
I definitely would recommend Mattress Firm.
We had the most incredible experience when buying a mattress for our guest room because of Albert (Al). He is extremely knowledgeable, competent, professional, warm and kind. He not only helped us pick out a perfect mattress but he resolved a total mess with two pillows we ordered 5 months ago. Two other Mattress Firm stores could not untangle this mess in 5 months and Al resolved it within hours. We left the store with our pillows! We will recommend Al to all our friends.
This is my third time buying a mattress from this Mattress Firm location. Jessica is fantastic to work with; she helped me to find the perfect mattress for my needs. I’m a bit high maintenance when shopping for a mattress due to all my aches and pains and Jessica was very patient and helpful. I tend to get buyers paralysis when looking for mattresses over concern the mattress won’t work for me. Mattress firm is great for me as I know they have a 120 day sleep guarantee, during which I can exchange the mattress for a different mattress, or even get a refund. They also have a great selection of high quality mattresses, as well as quality entry level mattresses. If you need to buy a mattress, I highly recommend Mattress Firm!
Came to look for mattress sets. Ezra was prompt and friendly. Not only did he keep us laughing but we happily purchased 3 mattress sets. Will send family and friends :) Thank you mattress firm!
This is the second mattress that I've bought from mattress firm. They are amazing to work with.
Our experience with Greg at Mattress Firm was very good. I was feeling so anxious about what to choose, but he showed us several beds and said we should not try too many. One was satisfactory, but the last one he showed us was perfect! We chose the Stearns and Foster. He answered all my questions about materials and construction. Can’t wait to get it!!
couldn't have been happier. Sales man was courteous, knowledgeable and professional. Will recommend to friends.
Al was very pleasant to work with and helped us select exactly what we needed. Very nice staff working there.
Jennifer was awesome. She was very thorough in explaining mattresses to us. She took time to to explain and no pressure of any kind. The entire staff at store was great.
We were greeted by the sales person where they showed us several options for mattresses in our price range. We then asked for a discount which they gave us on both pieces that we were buying a mattress and the frame. We opted to pick up our mattress and frame at their warehouse. We drove to the warehouse we’re taking care of within 15 minutes and drove home with our new bed! We are very pleased with the experience!
Jessica was very pleasant to work with. Everyone at the store were friendly.
We are very excited about our purchase.
We visited Mattress Firm in Surprise on Sunday morning, and were very impressed with Al.
He did not push us into buying anything we did not need although did recommend several other options.
Al was friendly, extremely knowledgeable and a delight. It was so refreshing to meet someone who cares so much about his job and his customers.
I do belief that his company should recognize such an outstanding individual.
Great service. Options for our mattress purchase were explained well. Very good experience.
I would like to acknowledge Paul and Jessica and Jennifer the 3 of them made my experience wonderful. Thank you matress firm for being the company that cares about customers in today's world where there is not customer service anymore. You have made a lifetime customerfor all my future needs
I've been looking on line for a perfect mattress for me for a long time (5 months). I finally went to Mattress Firm today and Al was so helpful and informative I was expecting a salesman that was going to be pushy, but Al listened to all I had to say and I bought the right mattress for me!! Thank you Al, you're the best and I will recommend you to everyone I know.🤗🤗🤗😊😊😊😊
Had the type of mattress I was looking for. Didn't try to upsell a mattress I didn't want or need.
Called store Mattress Firm near by to order sheets for my bed formally bought from them, and Al , the salesman, was very quick to respond to my request and assist me. Like his service and would recommend the store he works at in Surprise Az
If you want fantastic service, no games and unbeatable prices come here. Al helped me out and worked with me to get exactly what i needed For a great price. I was In and out in 15 minutes and left a satisfied customer. Go see him, he is so professional and extremely pleasant to work with. Thank you Al
Al provide excellent service. He was knowledgeable about the various options and recommended several options based in our needs. He was patient as we went back and forth to try various mattresses and didn’t pressure us to make a selection; he even suggested we come back to make the final purchase to make sure we gave it enough consideration. Ultimately, we left with two options and prices and after researching more and discussing at home, we called to make our purchase that say. Thanks, Al!
Came in today very reluctant about the cost of a new set. Denise showed me all the options, which we're plenty. She was very friendly, knowledgeable and professional yet fun. The store was very clean and well organized. We will be back soon to get our son into a nice bed as well.
I had a great experience a Mattress Firm choosing a mattress. Dylan was very patient and explained everything to me in depth. He went above and beyond what I expected in a sales person. I would definitely purchase from this location again. Everyone was very friendly and helpful.
I went into 2 sister stores to help my daughter find a pillow and both salesman were just as nice as could possibly be and very helpful and knowledgeable. Over the years we have bought quite a few mattresses with them, and we highly recommend this location. My daughter ended up getting the purple pillow, she is very excited for this purchase.
I was hesitant going into a mattress store and dealing with the sales people but Jennifer was so helpful, informative, and relaxing to work with. I didn't feel too pressured to buy a top dollar mattress but I felt like she was truly interested in making sure I was getting a mattress that would get me the best sleep while staying within my budget. Best mattress buying experience I've ever had.
Was looking for a full size for my son and having trouble finding one. Went in and was shown exactly what I was looking for the sales rep was friendly easy to work with and took the time to listen and explained the discounts and promotions going on. He also put the whole package together mattress box spring and rails to make it one stop shop and ease the process. We were done in 30 min quick and easy.
Greg was the gentleman that helped us. We went in one day and was super helpful and we told him straight up that we were going to look at other places as well. He was never pushy or upset with that and we eventually came back to buy a bed from him. He was very patient with us and all of the quirky things we needed. I hope we don't have to buy another bed for a long time, but if so we would come back here.
The salesperson (Al) was very courteous, knowledgeable, and helpful in our selection of a new mattress. There was no attempt to push us into a purchase. While we were there another couple came in who had been in previously and obviously came back because they were happy with their first experience.
Thanks Paul Adkins for your excellent, courteous and professional treatment. My wife and I are looking forward to our new mattress! Also, your price was unbelievably great! If anyone is shopping for a mattress, go see Paul. He'll hook you up! Thanks again Paul, Jim & Diane
Al was extremely helpful and knowledgeable. He found my husband and I a bed we can both agree on and that will help with my back issues! 5 stars all the way!!
I bought a mattress with Mattress Firm a few years ago and have been satisfied with it. The only issue is that it’s too high for me, as I’m short. I was looking for an inexpensive solution. Dylan stated that they have lower to the floor box springs that would solve the problem. He gave it to me at a lower price since I was a returning customer. He was professional, courteous, and helpful over the phone and I appreciate that I could solve the issue without having to go to the store. Thanks Dylan and Mattress Firm!
My husband and I had a great experience buying a purple mattress at mattress firm in surprise (13762 w bell rd).
Jennifer went out of the way to provide excellent customer service, she called around and spoke with your manager to help us find the best price and fit for our needs, she exceed our expectations, she is very knowledgeable, nice and friendly. If you need help deciding what mattress is the best fit for you, then you need to ask for Jennifer. She is the Best!!
I walked in the door and this happy, friendly lady greeted me immediately, introduced herself and asked how she could help me.
I told her about the prior mattress shopping research I have done. She walked me to the back of the store and literally walked up to the mattress that I loved! The display was a Twin. I bought a Queen size. She went to her desk and made some calculations and was able to accommodate a number that was close to a “price match”. She was SO knowledgeable, so friendly, personable, and professional. It was the best, easiest and no-stress mattress shopping experience! One word, “outstanding”. I will recommend Jennifer Brown @ Mattress Firm to everyone! Thank you for great customer service!
The team here is helpful, patient, and informative. Cannot wait to get our two new beds home!
Update: the delivery team was amazing. Polite, fast, and very helpful. They were on time, and got things done exceptionally well. We had two beds, and they didn't hesitate to get things put together.
My mom and I had a wonderful experience at Mattress Firm in Surprise. Dylan was attentive to each of our needs and took the time to find the right mattress for each of our beds. I was only able to purchase one mattress tonight, but will be back to purchase the other one for my mom in about six months. We will recommend Mattress Firm to all of our friends!
Dominic and Al made what would have been a dreary task of purchasing bedding and frames most enjoyable. So glad I decided to drop in and take a look. And it just so happens there was a terrific sale going on. Great sales personnel, good inventory to select from and they will deliver and set up when my new home is ready. Boom!!
Had a good informative discussion talking and trying out different mattresses to meet my husband’s and mine sleeping needs with Dylan! He was well versed on each mattress and helped us tremendously selecting our new mattress!! Check this place out... you won’t be disappointed!
We were impressed with the product knowledge and professional way we were treated. We were not pressured, but were allowed to take the time we needed to make our decision. Thank you Denise and Dylan for your courtesy and help.
We recieved delivery yesterday. The two men were exceptionally friendly and very clean and efficient in their work. I'm totally impressed from sales to the delivered product. Thank you!!!
Greg is the best customer service representative I have ever met! He made it easy, straight forward and fast service! I was able to get my great grandmother the bed she needed at an affordable price because of Greg!
Superior service from Alan! We were given the opportunity to try out mattresses as he explain the differences and the importance of choosing the right one for us. It was such a delight to be able to work with someone who knew their product, was professional and friendly and made our purchase fun.
Jennifer was so knowledgeable it was refreshing. The questions she asked were the reason we bought. I'm looking forward to sleeping without pain.
Thank you Jennifer
Al Stanish is excellent and he really worked with us to find the right mattress for us - 2 times. We tried for 2 months to sleep on the first mattress, and finally returned it. Al was very helpful in with finding a mattress that would be a better for us. And he made no excuses or delayed our return. Very professional and glad we bought a mattress through him.
Al was a lot of hep respected my budget! Great customer service!
I HIGHLY recommend this Mattress Firm Surprise II (SA) #029114 in Surprise, AZ location. You want ease, fast service, hassle free, welcoming and most importantly knowledgeable staff, go there!!! Josue Agundez helped made our mattress decision and purchase so fast & easy. We walked in and was greeted by Josue. He asked us a few basic bed & sleep questions. Based on our answers he took us to try out some mattresses. We tested out the comfort of the mattresses. No pressure sale here. Josue answered many of our questions. He is very polite, detail oriented and very professional. He is such an asset to this Mattress Firm location.
Store was easy to find, interior was clean & Covid safety compliant. Very good selection of mattresses. Sales rep was helpful & knowledgeable about the features of each of the mattresses so we felt certain of our choice. A+
We needed to buy beds for our new home after losing our previous home in a fire. The manager, Jennifer, was beyond cordial and worked with us even while single handedly managing several customers. She clearly explained our options as well as the sales that were available and how we could use them to get the best bargain. We bought 3 mattresses plus frames that will be delivered just 3 days after purchase. We are very pleased with the service and when we are ready to purchase the guest room mattress & frame, we won't hesitate to return to the store. Thank you Jennifer!
Aaron was amazing!! He knew his facts very well, and pointed out what would be a good fit for my fiancé and I, due to his back issues. He was friendly and very professional. Mattress Firm has amazing bed options!
Josue was very friendly, extremely knowledgeable and helpful to us. Without pressuring us he gave us the information we needed to choose the right mattress for us, and at a very good price. It was an enjoyable experience and we would recommend Josue and Mattress Firm to our friends.
Salesman too high pressured. I feel much more comfortable about decision making at my own pace. It's my money and my time. Would have liked more time to decide for myself. Now I have to worry about getting bed to Show Low, AZ.
Jessica was very sweet and very nice mostly very helpful she showed me how my body should align on a bed and then my hips wouldn't hurt period help me find the one that gave me the right pressure she's amazing
Al is wonderful!! With his extensive knowledge and solid advice, buying a new bed was the most pleasant and effortless experience. This was our second purchase. Can’t recommend highly enough!
Great all around experience. There was no high pressure or pushy sales. Jennifer Brown was amazing and worked out a great deal for my son's new bed. Thank you so much for all the time you spent with us and your honesty. Would definitely recommend!
Al, is absolutely AMAZING!!! He shows the professionalism, care, and willingness that has led to me (and many of my friends) purchasing mattresses from him and this location!!! Al, you truly are a part of the family!!! Thank you for being a great representative of your company, and even more so for being a great person!!!
I specifically went to this location because my elderly parents had a great experience here 5 years ago when they purchased a new mattress. Paul was very helpful, offered many options in different price ranges, was knowledgeable about all the mattresses, and listened to me and was able to analyze my needs. All together, a very good shopping experience. I recommend this location of Mattress Firm in Surprise East and Paul to anyone looking for new mattresses.
Associate was very helpful and provided excellent customer service.
Appreciated Jennifer helping me so quickly at the end of the day to find what we needed.
Very happy with mattress buying experience. Went on a Tuesday morning so we were only customers most of the time. Lots of information provided without pressure from the salesman, Greg. I’d go back again.
Al was extremely knowledgeable and helpful. We were able to get exactly what we needed and wanted at a great price. Not to mention it will be delivered on the next business day. Cant wait to sleep on our new Purple mattress.
Jessica was super helpful and vey knowledgeable. Great experience!
Al was very courteous and friendly. Great attitude and very knowledgeable.
Jennifer, the store manager, was absolutely amazing! She went above and beyond to help me find my perfect mattress! She asked questions to ensure I got the right fit for my horrible back pain! Her personality was great and she truly made the experience something I will talk about for years. I will definitely refer friends and family and anyone looking for a mattress to come see her or her store in general! Thank you Jennifer, from the bottom of my heart!
This Mattress Firm Store is top of the line. Dominic was incredibly helpful and very knowledgeable in all of the products. His quick wit and bubbly personality made this purchase a very fun experience. I highly recommend purchasing from this store.
I’m not sure why mattress stores get such a bad rap. My husband and I had been in the online market for a bit, researching what might work for us. We popped into Matera’s Firm so we could lay on a couple of our favorites before we make our decision. I’m sorry I forgot the sales guys name, the tall one 😁, was very helpful! I had already been approved on the manufacture’s website for terrible financing… and about 1K more than we paid yesterday. Zero percent interest I might add! We are thrilled, and consider this a win!
Very fast and friendly ! Worked with AL and he really helped me and my fiancé out to get our best deal possible!
Al is Amazing! We have had a real hard time getting a new mattress that works well for us.
He has been extremely patient with us.
We have a good time to go in and see him.
Al was amazing! So nice to get some real genuine customer service. Al was knowledgeable and friendly and has a special superpower of reading peoples body language to figure out if you like something or not. His wife must love it!
We had a great experience working with Jennifer on buying a mattress. She was polite and very knowledgeable. We were helping our 85 year old neighbor. The mattress was for him. We would definitely come back and work with Jennifer on buying our next mattress. Thanks again Jennifer.
My family and I were very satisfied with both sales ladies forgive me if I forget the names. But they're the very best at what they do. They both helped us out with our selection of mattresses and went with our budget. Would recommend anyone to go to this store and the sales lady who was covering from another store on 91st and northern I believe.
My partner and I came to this mattress firm with lots of mattress questions. Jennifer was extremely kind, helpful, and knowledgeable! Thank you for making this process much easier!
Went in one day and Jennifer helped me to choose a bed that would work. Went back in a couple of days later and Dominic helped me by showing me a couple of other beds and then helped me with the purchase both Jennifer and Dominic were great help.
I bought two Sleepy brand twin mattresses from Mattress Firm in Surprise AZ. They seem to be of good quality but check prices online before going in store. The salesperson quoted me a higher price for the mattress but after showing him the advertised price online, the store honored the online price. Do your homework or they will inflate the price in store.
Albert Stanish at the Surprise, Arizona location was so helpful and made the experience SO easy. My fiancé and I were in and out of the store fast and efficiently. He made sure we found the exact bed we liked at the price we preferred and that’s all we could’ve asked for.
Greg is very knowledgeable about various mattress manufacturers. He was very helpful and pleasant with which to work.
Customer service was great! Greg led me to the mattress style I was looking for, was very knowledgeable about the different brands and led me to the best deal. Definitely would recommend if you are a first time mattress buyer or just looking for great customer service.
Jennifer was amazing! Went in with a lot of questions, she was thorough but not pushy, and gave us honest feedback and ultimately helped us make the right choice! We got a new purple matress that we love. Thanks Jennifer for all your help, you deserve all the credit!
Albert was great! He showed us all the different options and pointed out that were on sale. He was also very knowledgeable about RV sizes which I didn’t even know about. Thx
Greg was absolutely amazing went in looking for tein beds for my littles bunk beds and he was super helpful and very knowledgeable amazing experience recommend for sure
Jessica was awesome! Highly recommend the store and experience.
Thanks Dylan for working with us!
You were excellent at answering my wife's 1,000 questions and very patient with my special needs child. It was a great experience and an even better deal. I'll continue sharing your information with friends and co-workers.
Store Associate: Dylan Laing
I called and spoke with Al several times and then went in to the store with my husband. He was kind and didn't try to sell me on anything. Al answered my questions and was honest about pricing and delivery times. I believe we'll be happy with our purchase. Thank you Al, good job.
Our experience shopping at Mattress Firm was nothing but positive. Dylan and Al both were very nice to work with, pleasant and very knowledgeable.
We chose to shop at Mattress Firm in Surprise Store 029114. We had Albert Stanish “Al” as our sales representative. He was very informative, patient, and friendly. We highly recommend you to go see Al! He truly was the BEST. We chose The Purple Premier Hybrid 3 Mattress after researching this product and we are looking forward to arrival date! Yay!!!!!
Thanks Al!!!
Friendly and knew exactly what I needed and kept in my price range
Very professional, able to answer all your question. Treat as if they care about your needs in concerns for a goodnight sleep.
Work with you with the sales.
Patient, dont try to rush you to buy. I lliked that.
I will give them my service again
Jodi Rogers was excellent ! We originally bought the purple bed (4in) for my wife's back pain. We tried it out but unfortunately wasn't the right bed. When we went to go talk to Jodi she couldn't have been more gracious and professional with our concerns, she helped us pick out a more "traditional" mattress and was she ever right ! Love our new mattress, and a big thank you and kudos to Jodi Rogers.
Wonderful experience! Dylan was knowledgeable and offered great suggestions as to what would meet our needs. We look forward to many wonderful nights of great sleep!
I just got my new Purple bed with adjustable base today. I’m in heaven. I’d actually just gone in to look for a good pillow. Jodi was so helpful. I knew it was time for me to get a new bed, but I was not pressured at all, as I wasn’t sure I wanted a new bed just yet. Jodi helped me with different pillows, and it was me who started asking about mattresses. She was so patient and informative.
I left that night with a great pillow of which changed my sleeping habits for the better. Already my neck and shoulder pains are gone! THANK YOU, JODY! She took the time to let me try out the pillows in the manner of which I sleep. No rush! As I said, it was actually time for me to get a new mattress, so I started trying out the different ones. Again, nothing but patience and support.
In just lying on my new Purple bed, I already feel amazing. My hips and lower back feel so much better. I can’t wait to get a full night’s sleep 😴!
Visted 2 diff stores, in west Phoenix, 2 salesmen, Paul & Albert. Mattress buying made easy! Both were very helpful, tried a variety of mattresses, chose one, and they offered a good deal, no hassles. Especially liked that they never tried to push another box spring on us, we would shop this place again.
About a year ago, I bought a mattress from the Mattress Firm store in Surprise AZ, and I was very pleased with the prices, services and the quick delivery. My 97 year old aunt recently needed a mattress, and again I went back to the same Mattress Firm. They went out of their way to make sure that she had the perfect mattress for her needs. I thought that Mattress Firm was going out of business, but I learned that wasn't true, I was happy to find that I was able to do business with them again. They are definitely a company that I will go back to in the future.
Came in with my fiance to look at mattresses since we are in desperate needs of a new one. Jennifer was unbelievably knowledgeable and friendly. She listened to what we had to say and showed us what she thought we would like based on our input. She never once pressured us into anything which was great. Honestly, best buying experiences ive ever had. Cannot reccomend her enough.
Dilan was a great rep for mattress firm. Very thorough and not high pressure. I can’t wait to get our new bed. He gave us a lot to compare.
Albert was excellent!!!! He’s very knowledgeable about his product. AND, the delivery was quick and as promised.
Thank you Al for making this experience quick and easy!!!
Paul was very nice to work with!!! My wife and I explained what we were looking for and he give us several options to choose from. We never felt rushed throughout our time in the store!!! Thanks Paul for all your help!!!! Jim& Cathy Adams
My experence at this mattress firm was exceptional. I have shopped at mattress firm many times in the past at various locations throughout the valley and one thing has always held true, pushy salespeople. I was delighted to find out that this location does not share the same designation. Jennifer and her co-manager (im sorry i dont remember the name) were excellent. I had not made up my mind regarding purchasing a purple mattress and I went in to try one out. Honestly I orginally had no intent on making a purchase; there were two things that changed my mind. First was the no pressure environment even though I had plenty of questions at no time did I feel pressured into a decision, she simply gave me the information and let me decide. The second was of course the price, it's almost hard to admit it but i got a fantastic deal on my purple 3 hybrid premier. Thank you Jennifer!
Josue Arundez was very informative and patient with me. This why I always purchase from Mattress Firm. He really listened to my needs and showed all of their inventory that met my needs.
Dillion was an excellent salesman. He showed us all different mattresses till we found the right one to fit our needs. Thank you Dillon
Albert did an excellent job in assisting me with a purchase. Thoughtful, caring and understanding of my particular situation. If you need anything to do with sleep contact Albert.
Excellent information and no pressure! I’m going to love my bed!
Walked into the Mattress Firm store in Surprise for a new twin mattress. Store was very clean and sales people were very nice and helpful. Was able to purchase a new quality mattress at a reasonable price with ease.
Albert Stanish (Al) listened to my needs and concerns and provided me with a number of choices and options. Professional, courteous, positive and worked with my needs and budget. Very pleased to see everyone wearing a mask with posted guide lines regarding COVID issues and the store was very clean! Thank you Al for your help!
Jennifer and Michael were great! I feel like they really went out of their way to get us the best mattress within our budget. I would recommend this store to anyone looking for a mattress.
Shopping for a mattress is never fun, it's a chore. Not so for me, today, at the Mattress Firm, in Surprise. Dylan was a consummate professional who put my needs first; what I was looking for, my sleep habits, my budget. Thank you, and your co-heart for the positively outrageously level of Customer Service.
Kristine Weibel
SCW
Al was friendly, personable, professional. He cared about my decision and worked with us to achieve the best outcome. He gave us great service.
Greg did a great job. He was cordial, thorough and very knowledgeable. We felt comfortable and overall had a very nice time spending our money.
Efficient process as Dylan was very knowledgeable. Purchased two mattresses during the end of year sale and also got an additional discount since I bought them at the same time.
Very helpful, Jennifer gave me some great tips.
Had an awesome experience. I wish I could remember the salesman’s name but, he was very friendly, helpful, and funny. If the need for another mattress arises, I’ll go back and see him.
Very friendly, patient, and informative. Alan and Paul assisted me with finding the perfect mattress!
Paul Atkins was incredibly patient, kind, and knowledgable. He used his many years of experience to help us find the right bed. He was not pushy and did not try to upsell us on something we didn't need or want. Our first bed didn't work for us and so we went back to Paul for the exchange and he made that somehow easier than it was before. The new bed (Tempurpedic LuxeBreeze) is much better and after 5 nights, we are happy. Can't wait til it breaks in and gets even better!
Jennifer was friendly, outgoing and knew just what to ask and do to help me choose the right bed for me. Very impressive young lady.
Miss Jennifer was fabulous! She was extremely knowledgeable and a pleasure to work with! Thank you SO MUCH! I highly recommend Mattress Firm as a store and especially Miss Jennifer! Five Stars!!!
Carmen Leduck 😊👍😉
Had a great experience and learned alot while I was there. Ended up buying a purple pillow that I loved so much I came back the next night to buy 2 more for some family! Would definitely recommend coming to this location!
Greg here at this Mattress Firm was if great help to me and my boyfriend. We previously purchased a Tempurpedic from The Dump and the bed was harder than what we felt at the store. So we came here wanting to just look for a new bed and get details about it. He was definitely attentive to our bodily needs. With his knowledge, he helped us purchase the Sealy bed. This bed will help us for our 25 years of keeping it. We are very thankful for Greg being apart of this company.
Greg was really great to work with! He was very knowledgeable and helpful! He made the whole shopping experience easy.
My wife and I went in to the store to purchase a bed for my daughter. However, due to Shanika Washington's absolutely amaizing customer service we left with a mattress of our own as well. She was very knowledgable, patient and stayed after the store closed to ensure we were ccompletely satisfied. Thank you so much.
It was great, walked in explained what I had and what I wanted and the sales associate knew what I wanted and needed and didn't try to sell on something else.
Greg was very knowledgeable and accommodating. I recommend going here to get your next mattress
Great service! Helped me find the right bed, completed our transaction quickly and correctly, and set us up for next day delivery.
Extremely helpful and knowledgeable. Great service.
Would recommend to anyone looking for a quality matress at a quality business.
The salesman was very friendly and helpful
Good service and Albert was very helpful
Mattress Firm offers a wide selection of mattresses to test. Al, the sales rep, is very knowledgeable, takes time to listen to your needs, and answers questions thoroughly.
We were helped by Al Standish.He was very knowledgeable about all the different mattresses .He was very helpful in getting us into the best mattress for our sleeping issues.He also went above and beyond in explaining the different mattresses and got us the best deal on all accessories we wanted included.for a great price.We definitely had a great experience and highly recommend Mattress firm as well as Al Standish our sales associate.Thanks Al.
Jessica and partner at store were great.....
Albert was amazing and super helpful. Made the experience easy and was not pushing for the sale.
Great products and the demonstration was excellent. Knowledgeable personal and took the time to ask questions and help us to an informed decision.
Got a really attractive price on a Nectar super comfortable mattress. Greg, the salesman did a great job with all my questions and, surprisingly, no buyer remorse...😂 …
Went to find a new mattress with an adjustable frame. The sales girl Jennifer was so helpful and knowledgeable about what I needed. It was a pleasure working with her.
Everyone is very helpful a great experience shopping there
Al at the Surprise AZ East location was super polite, helpful and knowledgeable. I will be purchasing all mine and family's future mattresses from him at this location.
Albert was professional and took time to answer our questions and was very knowledgeable about the Mattress Firm products we were interested in.
Albert was very helpful was understanding with our budget as retirees! Explained all the different beds and choices we were really taken care of well .Thank You
My husband came in couple days ago and tried out the PURPLE.. Immediately had me convinced to go try it out.. Today JODI was the most pleasant friendliest sales associate... Thumbs up to having her on staff.. BTW our mattress and adjustable bed frame comes tomorrow YAY
Great service. Jennifer was very knowledgeable, helpful and got us the best possible deal. Purple bed is so comfortable and is sure to be best bed I’ve ever slept in!
Jennifer was very nice to work with. She answered every question we had pretaining to the mattresses. We settled on the Purple and can't wait for it to be delivered.
Jessica was super helpful and professional. I only purchased my bed set because of her. Thank you
Very helpful and would definitely recommend this store.
Dylan was very friendly & helpful explaining all the different mattresses. He helped us make the perfect choice!
Excellent customer service exhibited by Albert and the store manager. I will definitely refer others and recommend this store on Bell road.
Jodi was amazing. She throughly explained mattress types to me as well as showed me mattresses in my budget. I left the store feeling knowledgeable and confident in my mattress purchases.
Paul was great when I when I bought my son's bed and again when I actually messed up on a purchase i made for my bed , Paul was able to fix my mistake and get all to work out for all of us he is very professional and even when he is under pressure he stays calm . I will shop for mattresses there from now on .
Great experience in shopping for a mattress for my teenage daughter. Dylan made the experience very easy, simple and convenient. Thanks Dylan..
Josue gave us great information--we knew exactly what we were looking at and how it worked. Took notes on our comments and likes/dislikes. And actually kept those notes for when we came back to buy after our "looking around."
Great place to shop Dustin was amazing! He answered all my questions and helped me through the whole process. Amazing selection and great prices! He even called his boss and hooked it up with a military discount for me.
Great fast service. Was taken to beds that fit my needs with great price. Great service from Dillion will come back when ever i need mattress, pillows or just general info
Dylan was so friendly and knowledgeable! Got a great mattress for a great deal and really quick delivery time!
Best shopping experience if you’re looking for the right mattress for you. Jenn is great help, great pricing. Highly recommend!
Andy (sales rep) has your best interest in mind. Straight shooter. Allows you the necessary time to make a decision for what you want, not what needs to be sold off inventory like some places. Happy to deal with him.
Awesome service. Andy was great at helping us find a new mattress for our son. He is very knowledgeable and is courteous.
Jennifer was so patient and helpful. She answered all of our questions, and helped my fiance and I decide on a mattress we both love!
Dylan and Al were amazing and true professionals. Couldn’t have been easier.. Bought my son his bed and got it the same day.
Rachel was very helpful in explaining the differences between brands and levels of mattresses. It was a pleasure working with her.
Professional service, but most important, expert knowledge about the various mattresses so we could compare and make a knowledgeable decision
So glad I went there!! Dylan was VERY helpful, informative, patient and worked hard to find me the best deal that would work for me.
Clean Store, friendly, knowledgeable staff
Dillon at the Surprise Store was very knowledgeable and recommended the perfect mattress for me. Plus he gave me a great deal!
Loved this place. Had the best price of two other locations we visited. The rep, Al, was very friendly. Even stayed after closing continuing to help us. Never felt pressured either. 👌 …
The guys at Mattress Firm in Surprise were very helpful and made the buying process smooth and easy.
It was a nice experience .The manager was a delight,enjoyed his mannerism and he knew what I was looking for.Plus a big savings!Thank you ,I am looking forward to having a good night sleep.
Thank you so much, Denise!! You helped us get a great deal on a foundation I wasn’t sure I could afford with my budget.
The Staff was very helpful and found the mattresses that fit our needs and budget.
We couldn’t be happier with our experience with Henry & Al. Two very pleasant, helpful people to deal with. Same experience we had last year in the same store.
Dylan was very knowledgable in helping us choose a new mattress for our needs.
Salesmen were friendly no pressure and helped me make a informed decision, thank you so much for the new mattress!
Thanks to the guys at mattress firm and mattress matcher for helping me find an affordable bed. Very knowledgable and professional.
Greg took his time to explain and make sure that my Mom got the correct bed for her back. Freindly and professional !
Al was very helpful in finding a mattress that fit our needs and budget. Thank you so much, Al.
Jodi and Jennifer were so helpful and really took their time to help me find the perfect bed. Very quick process too. Definitely would suggest this location
Our salesman Greg was very informative and thorough. We would recommend mattress firm with 5 stars
Jennifer was very helpful, knowledgeable and informative. It was a pleasant experience. Purchase a new mattress and adjustable frame.
Jennifer was very knowledgeable and took the the appropriate time to ensure that we found the correct mattress. Highly recommend!
Al the salesman who helped me was very knowledgeable, and explaining the different mattresses based on my our sleeping patterns.
I had a wonderful time with Jennifer. She was very helpful. I got the bed I want. She got me the best price.
Very professional and quick service. Worked hard to find us the best deal.
Amazing purchase... I can’t wait for delivery! Dylan and team were very helpful and extremely knowledgeable- thank you!
Staff was great, experience was easy and streamlined.
Sales person, Dillon, was very helpful and worked with me to find the perfect mattress in my budget.
Excellent service by Jennifer- very friendly & informative!! I also met Paul & his service was also excellent also. Ilove my new mattress!servvice.was excellent also
Al was very friendly, knowledgeable, and helpful. He listens and guides You to the best solution.
Great interaction with Rebecca. Fair price and fast delivery. 5/5
Best bed buying experience! Jennifer was super helpful and found me the most comfortable bed at a great price!
Great experience. Jennifer when above an beyond to help not only get a great bed but also help get it deliver within a few days.
Al was wonderful! Took the time to explain everything and give ne options
I was very pleased with my experience. Jennifer helped me and was very knowledgeable and helpful in getting me into the items that were just right for me.
Jennifer was very nice very helpful and got us a really good deal on a wonderful mattress
Dominic took very good care of all our needs. Couldn't ask for better a better service. Thank you.
Great Mattress buying experience, Al was so helpful and knowledgeable. If you have to wait for Al to help you, wait.
Jennifer was so helpful and took care of all the details. Mattress was just delivered; I love it!!
The woman was awesome. I can't wait to get the new matress and pillow.
Already knew what we wanted so it was easy for us and the sales person. Wrote up the order and we made the purchase. In and out in 20 min.
Wonderful service, found just what we wanted, but out of our price range.
Jennifer was amazing and helped us find a GREAT matress. I will send anyone I know who needs a bed to see her 😁 …
Al was awesome to work with. He made the shopping experience enjoyable. I would highly recommend this store.
I had a wonderful experience and Michael was the best. He provided us several options. I will be coming back.
The gentlemen in there really know their stuff and my fiancée and I were able to invest in a mattress we know will last. Can’t wait for delivery day
From start to finish Al was accommodating and understanding of my situation and made it a comfortable experience!
Was in and out quick thanks to Shanika, she was super helpful and informative and made sure to disinfect anything I tried out.
Very friendly staff and they worked hard to get our purple mattress asap since I had already returned my sleep number.
Fantastic experience! Got what I needed at a great price. Jen and Paul are wonderful and knowledgeable!
Greg was very helpful and clear with his explanations. Did not try to up sell us. Thank you.
Very good service from Jennifer and everyone. She worked to get us the best deal.
Thanks!!
Awesome experience. No pressure to buy, very knowledgeable team.
Albert is a great salesperson who cares about his customers.
Joey was the best. He knew everything about beds.
Denise our salesperson was very helpful and knowledgeable.
Jessica was great
Omg my beautyrest plush mattress is awesome
Very helpful! I can't wait to sleep in my new bed! Thank you Shirley and Jodi!
Great.
Jodi was incredibly knowledgeable. Took the stress out of shopping for the perfect bed. Thanks.
Very good experience, friendly, second time we purchased a new bed..... will go back again
Greg was very knowledgeable and helpful. Great service
Thank you
Excellent customer service by sales and delivery!
This was the easiest purchase and delivery experience.
Thank you Matress firm.
They took care of me, good people that work there. I recommend this store
Staff was of great help in picking the correct mattress
Super salesman. Gave great advice for a comfortable futon mattress.
We got the mattress we needed, at a price we could live with. Thank to Mattress Firm in Surprise, AZ.
Sadun was great to work with.. very knowledgeable!!
I love this place I had a problem and they fixed it the next day great place to buy from they are there to take care of all your needs
Denise was great. Very helpful and professional.
Salesman very friendly and helpful to find the right bed
This was the best buying experience I've ever had. Thank you Albert.
We bought a purple 3 bed and absolutely love it
Was very impressed with the service. The employee helping me was very knowledgeable and helpful.
Jessica did a great job!
Thank you for all your help today, can't wait to get are new bed home
Jodi was knowledgeable. No pressure mattress shopping.
It’s was easy.
Service was great and more than fare, thanks again.
Outstanding sales staff who are friendly and extremely welcoming.
Had a great experience there. Staff are friendly and knowledgeable.
Customer service was very friendly and knowledgeable.
Grest experience
Very informative and very personal staff great deal
A little pricey but great selection and service
Excellent, very knowledgeable, friendly staff
Jennifer Brown was very informative and helpful, highly recommend!!!
Very helpful. No pressure. Nice experience!
No bull, quick transaction. Great price.
Helped us immediately and we found exactly what we wanted. Thank you!
Prices are high. Staff isn't very helpful. Not a huge selection.
Gary is knowledgeable and helpful
It's ok better then others I have been in
Didn't like my new mattress. Gave it away!
Dylan was excellent,polite and informative
Great information! and choices
Very efficient and easy to do business with
Fast and friendly service
Very helpful and nice! Thanks!
Great deals and easy financing
Very professional and fast great service
Al was awesome!
I got what I wanted and at a fair price.
Very helpful and sweet. Thanks
Very good service nice
Friendly, knowledgeable.
Al was fantastic, the best of the best!
Friendly no hassle staff
Bed was so comfortable
Fast friendly service
Just a typical mattress sales place
Great prices
Absolutely a 10👍👍👍👍👍 …
Al was perfect. Patient. Professional. Personable. Satisfying experience and left very happy with our decision.
We made 2 visits to the Mattress Firm in Surprise, AZ. Placed our order with a very helpful salesman.
Thank you to Al Standish!
Awesome friendly fast service!!
I had the pleasure of Al helping me today find the perfect bed and made sure it was what I wanted. Walking in, I did not feel pressured or pushed into something. He even gave me his recommendations and what would be best. All in all one of the best experiences I had. I would highly recommend this location, and asking for him!
Easiest mattress we have ever bought