Reviews of Mattress Firm Union Square. (Mattress Store) in New York (New York).

Mattress Firm Union Square

357 Reviews

221 Comments

Mattress store

Mattress store

874 Broadway, New York, NY 10003, United States

Description

Information of Mattress Firm Union Square, Mattress store in New York (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm Union Square

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Reviews of Mattress Firm Union Square

Jessica Moody

Amazing customer service from Steven S. at this mattress firm!! Dedicated so much time allowing us to try out various different mattresses multiple times without ever making us feel rushed or pressured. Even went the extra mile to move mattresses onto different bed frames so we could try out the adjustable frame. Professional, knowledgeable, and personable!! Amazing experience! Thank you Steven!

Chrislynn Warner

Lynda was great at understanding my sleep preferences and was able to quickly help me find a mattress that meet my competing needs. Was able to get delivery (including haul away of my old mattress) for the next day! Would definitely recommend.

Amelia B

Lovely experience! Rehan is so knowledgeable on all things mattresses and will really walk you through the ABC’s of a good nights sleep. So happy with my purchase! Recommend this location tenfold.

Kim Kendrick

Trevon was so nice and so helpful. He really listened to what I wanted and what I needed. He did not try to upsell me or add things I didn’t need. I DID end up buying a high end mattress but I am very happy with my choice and he was more than happy to show me more budget friendly options. Honestly, he was great!!!

Nicole Granath

Angelise & Rayhan made my trip to buy a mattress easy and fun! I had called ahead to confirm they had the mattress I was looking for in stock, and they got me out the door in 10 minutes with smiles & laughs. Thank you!

RADHA BALANI

Really well looked after by Jodi & Rehan. I was totally bewildered by the prospect of buying a bed (I’m a Brit in NY and have never had an unfurnished apartment!) & the team made it both easy & affordable for me to buy my first bed! Thank you.

Bridget Nason

I can’t say enough how fantastic the salespeople are at the Union Square location NYC. So very knowledgeable, professional and personable (but without being pushy). Over the past couple of weeks, I have been in there numerous times and was helped by various salespeople as I was looking for a replacement for a mattress (that wasn’t working out) that I bought over Labor Day weekend at a different mattress firm location (Westchester). At one time or another, Lynda, Ogo and Rvan (sp?) all separately spent A LOT of time with me during my various visits going over mattress options for a replacement for which they wouldn’t make any commission. Through this process, I learned (from a completely different mattress firm location in the city) the preferred method is for you to do the exchange through the store location where you purchased the original/first mattress. But, when I finally decided on a replacement, I had difficulty with the original store, so I went back to the Union Square store and Lynda was professional and gracious enough to handle the transaction for me. I can’t thank her and everyone else at the Union Square enough for helping me finally get a new mattress picked out and the exchange transaction completed. I’m really looking forward to my new mattress. Thank you Lynda, Ogo and Rvan (and also Angelist)! Bridget N.

A K

Had an excellent buying experience. Spoke to Steven who was extremely patient and knowledgeable. Would definitely return.

Jennifer Cronin

It was a pleasure buying a mattress at Mattress Firm. The options were clearly explained so that I felt confident about which mattress was best for me.

Alyssa Stemler

Great experience! Rehan made purchasing a mattress so easy. Very knowledgeable and helpful!

Liv Rocklin

Abdel was great and super helpful! I came in with a budget and he never tried to push me past it. He gave helpful advice and let me try out as many mattresses as I needed to make a decision. Then he was able to work out a helpful deal for me to save some money. I think I was in and out of there in 20 minutes and feel good about my purchase. Thanks Abdel!

Katherine w

excellent experience — Marc stayed in price point I wanted and quickly found a mattress that worked for me

anna

My friends and I spent almost 3 hours there trying out different mattresses and Ogo was extremely helpful and informative throughout the whole process!

Maya Rock

I was full of trepidation about this major purchase, but Ogo at Mattress Firm made it easy by answering all my questions and arranging for a seamless delivery. Very happy with my purchase and experience.

Gregory Hayes

Steven was knowledgeable and friendly. It made the process of buying a new mattress easy.

Ernest Fair

We arrived at the Union Square Mattresses Firm and was warmly greeted by the GM Chris. He was very attentive and patient, he took his time explaining the pros and cons of the different products within our budget. At no point in time did it feel like we were being rushed to make a decision. His priority was making sure we were happy with our purchase. Truly a pleasurable experience.

Cheriece White

First off let me say that this was me and my fiancé‘s first experience buying a mattress together. I am almost 6 months pregnant and needed a mattress that I would feel comfortable in and help with my ongoing back pain. Walking into this we were both skeptical and had our guard up about our budget. But let me tell you…And it winded up being such a pleasant and wonderful experience. We got there early and Christopher, who is also the GM, opened up the doors with open arms and asked us immediately what we were looking for. He listened to what we wanted, listened to what we needed, asked if we had any health issues and showed us some products that fit what we desired and would ultimately help alleviate those health concerns. He didn’t try to oversell us and he didn’t try to manipulate our decision. He informed us about the mattress, showed us why they were rated the way the were and gave us time to make the choice ourselves. Which we both appreciated very much. He showed us the products varying in quality and technology and we were allowed to test them out to see if we loved them. After trying many mattresses we found our perfect forever mattress, and we also were introduced to a frame that allowed us to have a massager and also manipulate the height of the back board and where our feet were. It was such a wonderful experience that we would recommend Christopher, the manager that dealt with us, and this establishment to anybody that we know in the future. When all is said and done we left with a smile, shook his hand and never felt better about a purchase in our lives. We just want to say that we thank the Mattress Firm at Union Square and their manager Christopher for having the time and patience to show us our forever mattress. We can’t wait for it to arrive in our home tomorrow.

Katherine Peabody

Marc found the perfect mattress for us in no time processed the sale and sent us on our way. Totally painless!

C

Just came back tonight from the store. Rehan was one of the best sales people I’ve had the pleasure to work with. Very knowledgeable and patient. For almost two hours, he helped my wife and I select a mattress and go over a our finance options. Thank you Rehan! Chris and Christina

Bill Castillo

Amber was a complete, honest and very helpful sales representative. She went above and beyond with our purchase. Can’t wait to get our new Temper-pedic mattress to arrive next week.

Andrew Fedun

Overall, I had a great experience purchasing a mattress here. The associate, Ronald Ferguson, was extremely helpful in providing me with an understanding of the different varieties of mattresses and their corresponding features. He was knowledgable, kind, and patient which made the process very smooth. I was able to try out a number of mattresses to narrow down to the one I ultimately felt best in. From there, arranging delivery was straightforward. The process as a whole was made easy for me and I left the store feeling good about the purchase.

Taylor Trefger

Ron, the sales associate, was so helpful in finding me a mattress. He went above and beyond to make sure that my needs were met and that we received the best pricing possibility. I would definitely do business with him again, as he made the entire experience wonderful.

Devin Richey

Mattress shopping is something that has caused me anxiety... I don’t even know where to start. What mattress is best for me? I have no comparison to judge with. Shopping with Ronald Ferguson was absolutely the most friendly and helpful experience I could have had. He was well educated on every product, and was able to point is in the right direction, step by step, to the right bed and frame for us. Even down to the pillows and sheets! He didn’t treat us like we were clients to have products sold to, but rather, as people and humans with feelings and stories of their own. I felt comfortable and heard and cared for, something I deeply appreciate in a sales experience. I didn’t feel like I was being led through with a script— I felt like I was being cared for. I’d been nervous about making such a large financial investment in my sleep, and those anxieties were quelled quickly working with him. I would recommend anyone to come into this location and work with him and the others on his team. 10/10, A+ experience and service.

Leo Jakobson

I had such a good experience here I still can't believe it. I took my elderly mother to the Union Square Mattress Firm location for an inexpensive mattress prepared for the usual ultra-hard sell, and instead we had one of the best sales experiences of my life with Ron. He was pleasant, helpful, and didn't try to up-sell at all. He asked what we were looking for, actually paid attention, then started us with the most inexpensive model, and presented it as a legitimate option. We tried the model one level up, my mother liked it, and he didn't push from there. He was also very helpful and patient with my mother, who uses a walker and moves slowly. His assistant/co-worker Chauncey was also very nice and helpful. It was what shopping for a mattress (or anything else) should be and never is. And yes, I realize this sounds over the top, but I was just so shocked by it. Highly recommended.

Griffin Russo

When purchasing something like a mattress, I usually go to a store with or consult my parents. I hadn’t this time, but felt as though I had. Marcia at Mattress Firm talked me through mattresses as I tried them and was immediately sold on one in particular - no parent consult or anything. Marcia made me feel comfortable - comfortable in helping me through the process and comfortable in making a big decision. She made me feel at home at the mattress store. I absolutely recommend anyone go to this mattress store and can only hope that you are as lucky to have Marcia there

Minako Garfinkel

Great customer service! Anthony was very helpful and knowledgeable, picked a right mattress for a back sleeper, good pricing and value, and the in-home delivery service was great also! The delivery was specified for the two hour window, followed up by emails and phone calls, right on time, very efficient! The delivery staff wearing shoe covering was very considerate and A+!! Happy to make my purchase here. Thank you!

Marina Herbst

I had a wonderful experience at mattress firm! I walked in being very overwhelmed by the need of purchasing a mattress and not knowing how to even start, and Marcia was incredibly helpful and patient with us! She really listened to our needs and helped us find the best mattress for our new home. Definitely recommend shopping here!

Tim Yu

Walked in today wanting a mattress, and Marcia was one of the most wonderful person I’ve ever met. She helped me with everything! Explaining each and one of my option that best suits for me. I told her all my needs and problems with sleeping, and she was able to work something out for the best mattress that suits me! If you ever come in store make sure to ask for Marcia! Wonderful experience!

Elizabeth Jaffe

Chris, the manager was extremely helpful, knowledgeable and kind. I purchased a mattress, mattress cover and pillow which stays cold. I found these to be all high quality products. The in-home delivery service was great, on time, cordial, didn't rush and removed my old mattress! I enjoy sleeping on my new mattress which is fit for a princess! I highly recommend Mattress Firm at Union Square! I also highly recommend Chris, the manager!

Aubrey Borrell

Amber and Ogo were super helpful at the Union Square location as well as Stephanie at the 7th Avenue and 15th Street location. It took 3 visits to 3 stores, but everyone was very patient and helpful. We didn’t feel pressured at all and the employees were all very knowledgeable about the product. Mattress Firm is an excellent option for hybrid, coil and memory foam. We ended up with a Sterns and Foster and can’t wait for our new mattress to arrive tomorrow.

Pang-Mei Natasha Chang

Bad sales experience saved by good sales experience. Entering MattressFirm at Union Square, I was assigned Chris, a salesperson who proceeded to pull the worst behavior I expected of a mattress salesman a/k/a used car salesman— evasive answers, high pressure tactics, no patience. I was buying a full-sized mattress (upgrade from a twin) for my 15-year-old daughter who doesn’t weigh that much, but wasn’t sure if she liked foam, or coils and didn’t want a bed-in-the-box experience, but wanted to try/experience firsthand the mattress. I told Chris that maybe we were looking for a hybrid (foam and inner springs) and that my budget was under $600. He said that I couldn’t get anything under a thousand dollars. While that may be the case, he refused to show me anything but two mattresses. Each mattress he showed me was over $1000, and when I said wasn’t sure, he walked away in under 10 minutes, saying that was all there was — .and that I had better make a decision right away because the price that he quoted was a full-bed-for-a-twin price that would end by the midnight that evening (Labor Day). Luckily, I observed another woman and her teenage son purchasing a mattress with a salesman who was willing to show the sale items. I eventually ended up buying one of the sale mattresses from Marcia, who listened to my purchasing requirements — and the experience ended up pleasurably. Mattress shopping shouldn’t be like it was in the old days - with pushy, derisive salespeople.

Elizabeth Jaffe

The manager was extremely helpful and friendly! He helped me find what I was looking for and was accommodating. I bought a very comfortable mattress. I also bought a pillow that stays cool and a mattress cover that is hypoallergenic and waterproof. The quality of the mattress is superior. The pillow and mattress cover are high quality, as well. I strongly recommend Mattress Firm!

Ciara Frawley

Trevon was the best!! Helped me pick the best mattress! So informative and great with customers. So pleased with my mattress firm experience because of him!

Kevin Barona

Great customer service from Ogo. Took his time to show each mattress according to our budget and preference, explained to us the difference in each bed and helped us understand our needs

Julia Sandler

I had a really great experience with Ron today. I didn’t completely love my mattress purchase and expected the return process to be filled with red tape and hassles. Instead, it was seamless and pleasant thanks to Ron. He was completely understanding and so knowledgeable about all our different options. I would definitely buy from him with confidence again.

Mario McBeatch

It was a sincere pleasure dealing with Chris from Mattress Firm in Union Square! His professionalism and right down pleasant attitude was refreshing. Not to mention, he saved me quite a bit of money! I recommend this store and this individual wholeheartedly!

Henry Senger

Great experience and customer service. I worked with Anthony Iaboni who was friendly, informative, not pushy, and genuinely wanted to help me find the best mattress for me. Overall it was a great experience and I’m very happy with the mattress we landed on, and I wouldn’t have picked the right one were it not for Anthony’s great help. I’ll definitely be going back here in the future the next time I need a mattress!

Anthony Cacace

Amber deserves a RAISE!! Never got better service. Found the perfect mattress within budget delivered next day by professionals who were super nice and accommodating. Ambers colleague (can’t remember her name that day) was also exceptional. They were hilarious and made this process fun. Thanks so much, ladies!!!

Hannah Alpert

We had a wonderful experience here -- Evonne was incredibly helpful and saved the day for us! We had already purchased a mattress somewhere else, but they told us after waiting one month that it would further be delayed another month. We were able to find the comparable mattress at Mattress Firm. Not only did they match the price, but could deliver it in 48 hours. The VIP service was great too, they delivered everything as they said they would and removed the old box spring.

Mamiko Nakatsugawa

It was a great, great, GREAT experience to choose a brand new mattress and everything else we needed for our apartment. Ron - Ronald Ferguson is the manager at this store, and he was just super helpful and kind. Full of knowledge about mattress and bed... I highly recommend to get a mattress for yourself if you don’t know which one to pick or what to get with it, he would recommend one that is perfect for you!!!!! Thank you so much Ron!

Marjorie Greene

The sales and service at this location is great! Chris, the manager, was so patient with me as we tried each bed and he has this great system that led me to the perfect choice! Not to mention I had to call back to ask questions about measurements, as well as make some adjustments to the order, and both he and Marcia were incredibly helpful and made everything happen so easily. I would highly recommend this location.

M Colt

This is like my 6th mattress from the mattress firm. They always have something comfortable and reasonable so my purchases are always super easy. Do yourself a favor upgrade your mattress when the time comes. Your sleep quality is super important. It's a third of your day.

Doug Goldstone

Rehan was a huge help. Very nice, accommodating, efficient and extremely helpful!

Grace Dunn

As many people know, moving in NYC can be very chaotic and last minute. I was shopping for a mattress (preferably with delivery within 2 weeks) and had the privilege to work with Chris Pitino. We picked our favorite mattress and he promised to have the bed delivered on the exact date we needed. Leaving the store I didn't think that would happen so I set my expectations low. On the stated delivery date, the mattress arrived. During my move, he was the only honest, committed, and helpful company I worked with and I strongly suggest trusting every word that comes out of his mouth. Chris Pitino is the man!!!

Amanda Droutman

This was my first mattress purchase and Ron made it SO easy. He helped me find the perfect mattress that address all my concerns. I was so overwhelmed by all of this and he made it a relaxing and stress-free experience. I’m so excited to sleep on my new mattress. Definitely recommend going and seeing Ron when you’re ready for a new mattress!

Shafeeqa Kolia

Ron was great! I tend to buy mattresses online because I hate dealing with sales people. But he stuck to my budget and was super realistic. The one I liked the most ended up being a cheaper one and he didn’t try to push me to spend more money.

Connie Kim

this place is in such a convenient location, I walked in and got help immediately. The Memorial Day sale is awesome and my agent was so helpful. I was able to get everything done in less than 30 minutes. The quality of the mattresses are also great. Amazing experience!

Brittany Wallace

Chauncey was great. I'm not going to lie, I was a little unsure at first of his demeanor. However, he is very knowledgeable, diligent, and competent! He worked to get us the best deal possible and was patient. He is also hilarious. Very pleased with my visit today and beyond excited that it will arrive in two days. Definitely ask for Chauncey if you want knowledge, elaboration, good deals, and laughs!

abbas dakik

Grate help. One of the employees called Rashad was excellent. He will Ask a few questions at first then he will give you the best mattress and a price that fits your budget. Strongly recommend this store.

Sue Sabatino

Excellent experience. Ogo was a delight and I’m happy with the outcome !

Jessie Vazquez

Went to purchase a mattress and came out with a lovely bed!! Thanks to our sales representative, Jose, who was very informative and helpful. He was very patient and polite and made our shopping experience amazing!! Would definitely go back to this location and have him assist us again..... and I recommend him to anyone!!

Mike Looney

Great experience. Rehan was amazing wit me and all the other customers!! Bought a tempur pedic!

hephzibah strmic-pawl

I wasn't sure about purchasing a new mattress so I went to the store with a lot of questions. Diamond Coles patiently answered my questions, showed me a variety of mattresses, and spoke with me about my particular sleep concerns while keeping my budget in mind. I really appreciated that Diamond was patient as a I vacillated between mattresses, knowing that getting a new one is a big decision. I've now been sleeping on my new mattress for a few days and doing great. I'm so glad I went to the store instead of relying on online services, and I received great help at Mattress Firm with Diamond Coles. The delivery service was also on-time, friendly, and professional.

Amanda genova

Ron Ferguson was extremely helpful. He was able to educate me on mattresses and find the one that would work the best for my needs. He was able to find ways so that this purchase did not break the bank and very polite and a pleasure to work with. Won’t need a mattress for many years, but I would go back to this mattress firm!

Amanda Torres

Rashad was amazing! It was my first time ever shopping for a mattress and he took his time to explain all the different mattresses, features and what would work best for me. He was extremely knowledgeable and his bedside manner impeccable. Will definitely be recommending to my friends and family to shop here for their mattress needs. Thank you Rashad!

Alison Delfish-Wade

Went in on Thursday, made my purchase and mattress was delivered on Sunday. Sales rep Jose Rosario was very professional and respected my budget and didn't pressure me into something I couldn't afford. This had to be one of the easiest and fastest purchases ever. Overall pleasant and successful shopping experience.

kaitlin dufton

Rashad was a great host for our mattress firm visit! He was extremely knowledgeable about sleep and mattresses, very friendly, and did a great job of walking us through all the different options - especially because my husband and I didn't know where to start for firm vs. soft preferences. Thanks Rashad, looking forward to our first king sized bed!

Melissa Grady Dias

Really great service and we can’t wait to get our mattress! Ron was great and walked us through all the options, and even showed us the magic of adjustable bases! Very easy and satisfying process.

Yuze Zheng

very nice staff. Very fast delivery in mattress

Shari Lamont Day

Today my husband and I bought a new king mattress for ourselves and a full size for our son. When we walked in we were unsure what we were looking for and overwhelmed with all the options. Elon was wonderful to work with, patient and guided us through all our options. He took his time answering all our questions. We never felt rushed or pressured and he worked within our budget and needs. He even found a bed that both my husband and I could agree on as very different sleepers. His teammate Rachad also had helpful input. I highly recommend Mattress Firm Union Square location and working with Elon.

Lauren Denowitz

At this risk of sounding duplicative to all the other reviews, Ron was really an excellent salesman - incredibly patient and helpful. I walked in not knowing anything about what I needed out of a mattress and he spent over an hour educating me navigate the options. If you’re in the market for a mattress, would recommend stopping in!

Aparna Bagade

We had a really great experience at Mattress Firm at Union Square. The store manager, Chris, helped us choose the right mattress for me, and made the entire experience both easy and enjoyable!

Holly Shapiro

We had such a wonderful experience shopping at mattress firm working with Chauncey! He was respectful of our budget and answered all questions we needed. He was super knowledgeable about all the products and helped guide us through the process.

Matt Malone

Wonderful and easy experience at Mattress Firm, thanks to Sabrina. She answered all of my questions and we quickly chose a mattress that suited my needs. I can't thank you enough for a seamless experience!

K K

I was helped by Rehan and Richard at the Union Sq store, couldnt recommend them enough. Rehan spent a lot of time helping find me the best deal and working to my tight schedule.

Chia Lynn Kwa

Rashad was super knowledgeable and helpful. He listened to my issues with previous mattresses, walked me through several options, and did find The One for me. It’s so necessary to buy mattress in person so that you can try it out.

Kyle McGovern

I had a great experience at Mattress Firm. Chauncey was patient, informative, and helped make the process smooth and seamless. I’m glad I stopped in, and thankful to Chauncey for helping me find the right mattress! Highly recommend.

Chris Camerota

Ron Ferguson was fantastic in helping pick out a mattress. He was very knowledgeable and trustworthy in assisting with this purchase. Highly recommend requesting his help when visiting the Mattress Firm at Union Square

Raquel Starace

Really a great experience. Desreen, the woman who helped me, was endlessly patient, as I have a 95 year old mom who needed a new mattress. Later at home, when mom realized she needed a queen and not a full, I called and the staff was friendly and quickly swapped out the order. I highly recommend this store.

Nadia Masri

What a wonderful mattress buying experience. Definitely speak with Julio Fernandez as he will ensure you are taken care of. He was not aggressive or pushy, he made me feel like choosing my mattress was entirely up to me and he was just there to lend support. I found my perfect mattress and I'm so happy about it. Would highly recommend this place.

francia gonzalez

I like thier service very much. It was very good and i appreciate their help.

Michael Thomas

Our sales associate, Ron, was extremely knowledgeable and attentive. He got us a great mattress and understood all of our needs. Great experience!

Melody Serafino

Rehan at the Union Square store was super helpful and patient with us and our many questions. Highly recommend.

RayNYC

The service here is absolutely amazing. I went in not really knowing what I wanted and Rashad helped me every step of the way. He really paid attention to what I said I liked, as well as what I could afford, and he found me the perfect set. He was the perfect balance of personable and professional. I am very happy with my purchase.

Elizabeth Rennie

I came into the Union Square store and had exceptional service from Rachad. He was very patient with me as I tried EVERY bed in the store and offered good feedback on each of them . Please ask for him!! You won’t be disappointed .

Molly Warren

I shopped with Julio today - I walked in and was immediately welcomed but didn't feel the pressure I have felt at other stores. He assisted me in finding exactly he type of mattress that I wanted, but again, didn't pressure me at all!! I am really excited about my new purchase and can't wait to sleep on it! Julio mentioned consumer report advice and what other customers liked, which helped guide my decision. Definitely recommend!!

mie tomioka

Mr. Steven was very friendly and professional. Highly recommended

Bobbye Hall

The service was great! There isn't a vast selection as it is a smaller showroom but they have a very neat gadget that helps them store mattresses.

Hollie Fisher

I went in today not really knowing what I was looking for. Julio was helpful without being overly pushy and offered a variety of mattresses for me to try. I told him my price range up front and he showed mattresses that were well within that range. Found a mattress I really liked and the whole process was very simple! Would recommend.

Maria Simpson

Omar, the manager was a huge help! We came in to purchase a mattress for both my mom and aunt. We walked in and saw the prices and had a bit of sticker shock. We were about to return to P.C Richard & Sons when Omar told us he would match the price. He ended up giving us a better deal with free delivery & set up. We left extremely happy customers!! Highly recommend Sleepy's for quality and customer service

Eric Modell

Had a wonderful experience buying mattresses for my kids. Amber made it simple and pleasant. I will definitely be back to see Amber and the MF Crew for all my mattress needs!

Maura FitzGerald

Reggie was patient with me as I came in off the street on a whim. I know I am going to move, but just where, is not 100% certain yet. He talked me through various options- and I needed them- I hadn't bought a mattress in ten years! He answered all my questions and provided me a number of options within my price-point. They had extended their memorial day sales through this week so I got a great deal. To lock in the price I left a deposit down and will come in to pay the rest next week. Best part is, they can hang on to it until I have a definitive place I'd like to move it to, and if I change my mind, that deposit is refundable. I highly recommend getting your mattress here. Ask for Reggie!

Karen Gendal

From the moment I walked in, Masoom , the wonderful salesperson, made my experience at Mattress Firm great. He is the reason to shop at the store. He was very knowledgeable and helped me choose the right mattress. Excellent customer service all around. Highly recommend.

Soan Vazquez (LillyVee)

The store was clean and safety precautions and guidelines were followed and put out. I am very pleased with the representative that helped me pick out the perfect fit for me. He also explained all the minor details that people overlook. He was respectful and kind. Thank you Rashad!

Sarah Smith

I had a caring helpful salesperson, Ronald Ferguson. Went over everything with me and helped with the computer bill paying. I would definitely recommend Mattress Firm to friends. Thank you.

Steve

Abdel (I apologize if I spelled his name incorrectly) provided my mom and myself with a lovely experience from providing her with a quick chair so that she could sit down, to bottles of water for us both, for an excellent experience overall. Thank you sir!!

Susan Spinac

Super smart, super kind rep helped us pick out a mattress. The process seemed very confusing but we lucked out coming here! Would recommend he gets a promotion and a raise. Such a positive experience!

Sabrina Winarko

Amazing experience! Ask for Marc Anthony when you go into this store, very good service. He was very patient and knowledgable about all the products. And I ended up with the perfect mattress. The process was very seamless and quick as well.

Anjali Ramchandani

Tom Suarez is the most experienced salesperson I know since he helped me find the ideal mattress from Mattress Firm in Union Square. If there is anywhere to go, it's this location & this salesperson. Not only is Tom legitimately knowledgable but he also truly cares about his customers' well being. I have purchased two mattresses from this store through Tom and I never slept better in my life! Thanks Tom!

Keith Radzik

Staff was very knowledgeable, friendly and had our best interest at heart. We walked out with a great mattress at an addordable price. Thank god we left Casper for mattress firm.

Hanslothbek

Our experience here was great. Ron was very humorous, patient and knowledgeable of the differences of the mattresses. Strongly recommend it!

Richard Paris

I had a very good experience here. Rashad was really helpful and spent time explaining everything —he pointed me to a few great deals in my price range. Would definitely return in the future.

Sgt. Roburesu

Affordable prices, Service is proffessional and amicable. Would definitely return here. Shout out to the sales associate Reggie who helped us. Tremendous employee!

Nick W.

Had pretty good service there. I feel some people are not comfortable walking in and talking with the sales guys if you have a problem. I bought a bed, and it was not to my liking. I called the guys that I wanted to do the exchange, and he really didn't give me the time of day on the phone. So I went in and talked to him instead. Got bed exchanged, which is a nice policy they have, and didn't have to pay anything more. I tried to get free delivery but they would not budge on that factor. Whatever. Now I have a bed that is comfortable.

Suz Sims-Fletcher

Sales staff was really good. I felt like they really knew what they were doing. I didn't feel pressured - I simply couldn't afford the bed. I do not think prices are the same in all stores (feel like Steinway in Astoria as cheaper ).

S. Befekadu

I went to the Union Sq. Location today and Masoon was my sales representataive-- AMAZING! He really took his time to help me find the bed that was best for me and most comfortable and worked with me to give me the best deal possible. I couldn't be happier with his customer service. You guys really have a great team as long as Masoon is there! Give him a promotion :)

Rosa Lott

Hi my name is rose iv had one of the most greatest Custmor service experience in firm mattress as soon as I came in the door, I was greeted with a warm welcome from one of the customers service representatives as the other sales representatives showed me a few models after she asked a few questions now how do I sleep and recommend which bed I shall take which was very helpful & the representatives negotiated a good price on my mattress which helped my budget I would recommend my friends there .

James Newhouse

Awesome mattress buying experience! Really helpful and insightful service from Savona, she’s the best! Great considerations and safety precautions for Covid as well. Thank you!

Debbie Warner

Met a young lady who was super helpful and professional.

Fran Carpentier

Chauncey is a great salesman. Very knowledgeable about the type of mattress a person needs based on that person’s sleeping positions. He’s also very patient!

Marilyn Newmark

Placed an order and am getting 48 hour delivery. Ask for Ogo.

Nandini Balial

Masoom could not have been more professional, flexible regarding budget, or kind. He provided valuable information, and gave me discounts I could not have found elsewhere. I saved $70 on an extremely comfortable full-size mattress. Thank goodness I came in today - I'll literally sleep better now.

Kristi De Vita

SaVona was a fabulous sales consultant! Super knowledgeable but not pushy like sales people can get. Great experience, would definitely recommend!

Sarah P

Ronald Ferguson was extremely helpful! I highly recommend stopping in and asking for him if you’re looking to purchase a new mattress!

Susan Reither

GREAT SERVICE BY TREVON..HELPFUL AND PROFESSIONALISM ALl AROUND

Nahin Ahmed

Great customer service! Shout out to Sabrina who went the extra mile to make sure I picked the perfect mattress!

Chelsea Oarr

Chauncey gave us the BEST experience- he really knows the difference in all his products & all the new technology available! Highly recommend, thanks again Chauncey!

Kristen Arn-O'Rourke

Thomas was super helpful! Answered all of our questions and gave us plenty of time to try out the mattresses we were interested in. Very positive and relaxing experience.

Mikayla Sager

Chris was absolutely incredible. He made the entire process so easy, and he was a joy to work with- highly recommend this location and Chris!

venus justice

Julio the area manager was great. He helped me find a great mattress at a good price. He was pleasant, fast and efficient. Would shop here again!!!

Jeremy Layton

Steve was very helpful and helped me find what I want quickly. There are cheaper (and just as comfortable) options in the back so make sure you don't jump at the super expensive mattresses in the front.

Karan Daswani

We had a great experience at the mattress firm today. We were unsure about which mattress to get but Thomas was there to help us out and quickly pick out a great mattress. Great service.

Alfredo Pagan

Chancey was knowledgeable and answer all my questions , he Assistant me with buying a new box spring. Excellent constumer service.

Dorian Gonzalez

Chris was incredibly helpful in finding a great mattress within my budget. Thanks so much!!

renny conti

This store is sweet! Really helpful when it came to buying a mattress as a college student who didn't really know what I was doing. I recommend Mark Tolentino, he's the man. Good spot!

Giorgos T

Great experience with Masoom! Friendly, funny and not too much of a sales attitude which is important to me. Great energy! And if of course most importantly, the mattress is absolutely fantastic! Thank you!!

Coryna Perez

Had such a fantastic experience with Ron! Really appreciated how knowledgeable and flexible he was. Can’t recommend him enough!

Pearl Wiesen

Ron Ferguson! excellent, helpful, knowledgeable and patient! He's the go-to if you're looking to purchase a mattress.

Christine Bove

Wonderful service! Made buying a new bed very easy. I’d recommend the Flatiron store to anyone who needed a bed!

Drew DLR

Great customer service! Staff went the extra mile to help us find the right mattress at a great price.

Daniel Chapman

Marcia was kind and knowledgeable. Patient with us when we couldn't make up our minds and asked questions.

Maggie Knies

Had such an amazing experience at the Mattress Firm in Union Square. Reggie was excellent to work with!

Mark Foster Gage

Rashad and Ron were great! Such a great experience and I felt totally informed. Very happy,

Nicolas Bourret

Chris the store manager was very helpful to chose the type of mattress and guide me through the delivery process

Janet Jenness

Julio's low-pressure approach and product knowledge made my mattress shopping fast and easy. I highly recommend him and Sleepy's at 18th and Broadway.

Patty Willett

Great experience - didn’t know I was even looking forward a bed & walked out with an entire set up! Rashad was very helpful & knowledgeable!

Katie Zellner

Excellent service from the owner & his staff. No high-pressure techniques when I visited in April ‘22.

Vicki Khuzami

Chauncey my salesman at the Broadway store was great.. Patient with all my questions, he returned informative answers.. and let me try everything.. . Cant wait to sleep on it when its delivered

guillermo butler

Trevon was great, informative and very helpful in helping me get what I wanted at at great price !

Sidra Franklin

Sabrina was incredibly friendly, helpful and knowledgeable. I highly recommend Mattress Firm Union Square.

Marylea Wold

Rashad was great! Messed up the delivery date but he fixed it right away with no trouble.

Sofia Agiri

Thomas was our sales person. He is amazing. He is verry knowledgeable and so friendly and charming. Great guy.

Tye Collins

Chris, the store manager was a great help! Very happy with my purchase.

Lenni Cepeda

Great service-Rashad was patient w/much knowledge on the different types of mattresses.

Simon Grimes

Go in, ask for Roy. Mattress King, not even joking. Changed my life… First time bed buyer and couldn’t be happier.

Robert Mante

Fantastic mattress buying experience. Very easy and no high pressure situations. Thank you Ron!

Bevery Torres

Marc know what he is selling

Jihan Bowes

Great experience with Rashad at Mattress Firm! Super helpful and made things super easy.

Yan Wang-Benz

Reggie was super cool and patient with me while I tried out every single mattress and peppered him with 100000 questions.

Steven Ginsberg

Stephanie was incredible and assisted me with everything!

Amanda Rudnick

Rashad was a HUGE help for me for a big order! I would go and see him again!

Maria Akinyele

Thomas was so helpful. He listened to to all my needs and concerns. I'm super excited to sleep well in bliss! Thank you!

Halima Fuller

Marc Anthony was so helpful and gave us a lot of options. So lucky to have had his guidance in this purchase!

Phillip Beard

Julio was awesome. The customer service at mattress firm union square is exceptional.

Adriana Santiago

It was refreshing to have someone explain in Spanish to my mom how wrong we have been she has been sleeping. Robert was amazing please give and ask Robert. Thank you so much.

Philip Uhde

Very good sales people. Really knew their stuff. We bought a fantastic Tempurpedic Flex Breeze.

Simone Berry

Excellent service! Thank you for your help Robert!! looking forward to many great nights of sleep on our new luxe mattress & pillows!

Natalie H

Easy quick delivery and the new mattress is amazing!

bobby roache

Definitely a great store and please go see Diamond..He will get you the best mattress Forsure

Ghirose

Salesperson was very knowledgeable. Good experience!

Justin Cox

Chauncey and Renee really helped me out. I swear I've never had better customer service! Thanks a lot guys!

Edward Simons

Good service and we got our mattress with no drama and good discount.

Raffaella Ceriello

We worked with Ron Ferguson. He was super helpful and a pleasure to work with.

C Anderson

Fantastic service. Lalita Duke was so helpful and knowledgeable. Very pleased!

Fred Hamilton

Had a very easy mattress buying experience at sleepys today! The team is great!!

Natalie Mack

Rashad was amazing and helped me immensely! Highly recommend!

Matt Crowley

I had a very positive experience at this store. Chauncey was incredibly helpful and knowledgeable.

Dylan Kerwin

Stephanie was super helpful and was able to help me find the right mattress in no time! 5 stars!!

matthew phillips

Julio - professional - knowledable - courtesy -... very helpful - bought a queen - just perfect- shop here -excellent experience . Matt - NYC

yuko kimoto

friendly and helpful, and kind. I like this store.

Michael Mangan

Amazing service. Top notch. Rashad is knowledge and well versed. Highly recommend!!!

Christina Fox

Great customer service! Would definitely recommend shopping at this location. Ask for Chauncey!

Andre B

Robert was great friendly sales rep and gave the best deal! Trust Sleepys on Broadway!

Emily Noel

Julio was awesome! Super quick and easy showed us exactly what we needed!

Kenneth

Great service by a knowledgeable and kind salesperson. Casual but professional atmosphere.

529 Arts Avenue

Couldn't ask for better service from Vito he was very personable we had a great experience got exactly what we wanted and then some!!! 10 starts!!!

Diane Gort

Julio is the best and I love my new mattress!!!! Free delivery too!

Krizia Olmo

friendly service!! reggie helped us out, rly helpful!

Kara Crosby

Julio was very helpful. Found mattresses quickly and easily!

Jenn Mancino

Very helpful and informative. Chauncey was a pleasure to work with!

Gerard Thelemaque

Absolutely perfect!! Vito was very informative and we where in and out happy

Tim Gaiennie

Great experience, great price. Julio did a great job helping me.

Timothy Frye

Help me make the right decision for the right price, Thanks

Alexandra Weinstein-Haven

Sabrina was excellent. Great customer service

Maya M.

Go see Ann. She is very knowledgeable about mattresses.

Wu Ada

Great experience with Reggie. Found a nice mattress!

Ihor Melikhov

If you need a mattress- come here. All my was from those guys. Love it

Lorraine Murphy

Very helpful and understood my requirements. Good advice given.

Ray Blasen

Diamond is a great salesman and very helpful!

Pierre Lafourcade

We got a great deal from a great sales rep, Diamond.

James Condon

Great service, Rashad is the man!

Feliks Basin

Dealt with Julio, who was more than helpful, accommodating, and knowledgeable.

Steven Stainbrook

Julio was amazing - patient and had answers.

Chris Lyle

Good customer service. Good selection. Moncef was very helpful.

Joanna Ulitka

Amazing customer service!!! Thanks, Rashad!!

Sue Rodney

Super friendly, knowledgeable and efficient

Andrew Mokotoff

Ronald was super helpful and knowledgeable!

Matt Ginsberg

Robert was great! Friendly, knowledgeable and helpful.

Rebecca Krasity

Robert is the greatest! This is the best Sleepy's.

Omar Yassin

Great salespeople and great experience in the heart of Union Square.

Laetitia Pactat

Robert was awesome. Come see him!

Chris LeRoy

Julio did a great job helping me

Bruce Simon

Ron was welcoming, knowledgeable, efficient

Gerald Goldstein

Great value and very helpful staff.

Tessa French

Julio was great. Fast and painless!!!

Robert Nattenberg

Marcia, you're the best!

satya R

Amazing experience, Julio is the guy to talk to

Barbara Bloom

Great service. Perfect!

Alexandra Garabedian

Ron was extremely helpful!

Raymond Nieves

very nice sales person

Hoss Dar

Very helpful and awesome crew

Tatiana L

Great service and helpful staff

Mike Faist

Come see robert. Great guy!

Leo Leon

Great customer service

Grace Lo

Super nice!!!

Jacky Daswani

Tomas was very helpful

Paul Monroy

Amazing Service!

Erika Torres

Super helpful!!!

Dil Ruba

Rehan was very knowledgeable and great help.

Lauren Young

Our experience at Mattress Firm, specifically with Steven, was absolutely amazing. He helped us find the perfect mattress for us at an incredible price. Steven was beyond helpful, guiding us through the process and answering all of our questions. He made what could potentially be a difficult process much easier, and we left feeling confident in our decision and elated with the service we received. Thank you Steven!

Gabriela Pineros

Incredible customer service. Shout out to Steven!

P J

Awesome experience at this location. The salesperson Marc was affable and knowledgeable. I didn't once feel any pressure and left happy with my purchase. -Paul

Varun Srinivasan

Great, knowledgeable staff with good options.

Elliott

Our salesman Steven listened attentively to our needs and then suggested the right mattresses to meet our needs and budget.

Kliff Kingsbury

Nothing good in stock

Miggy Castellon

Alyssa Brochert

Will Cornay

Isabella Maria Torres

Jane Gullong

Yiyang Li

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