Reviews of Mattress Firm Carrollton Avenue. (Mattress Store) in New Orleans (Louisiana).

Mattress Firm Carrollton Avenue

375 Reviews

202 Comments

Mattress store

Mattress store

533 N Carrollton Ave, New Orleans, LA 70119, United States

Description

Information of Mattress Firm Carrollton Avenue, Mattress store in New Orleans (Louisiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm Carrollton Avenue

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Reviews of Mattress Firm Carrollton Avenue

Cheryl Jones

I was greeted with a warm smile and a pleasant hello upon my arrival. All of the employees were very friendly and professional. I was treated with great respect and I was totally satisfied with my purchase. Mr. Reggie Lewis' communication skills, coupled with his personality, and his expertise, make doing business with him a pleasure. Before making my purchase, I had shopped around at other mattress companies and I am confident that I made the right choice and I received the best deal, bar-none.

poochie benoit

Reggie is a great representative for Mattress Firm. He is very focus and attentive to the what the customer want. Reggie was very informative about the difference in 2 mattress I was inquiring about for my mom so I could decide which one would best fit her needs. The mattress purchase had a great special including an adjustable frame. My mom have a platform bed with drawers in the front, Reggie was not sure if that would work so he called the guy that delivers the mattress & set up the adjustable frame. That particular frame would not work with the platform bed my mom needed the adjustable bed with zero clearance. Reggie said he would find a resolution because the platform bed had drawers in the front. Reggie called the delivery guy back, he explained to Reggie what would work. I didn’t know I could get the one my mom needed and the price of the free adjustable bed would be credited to the one I needed. Thanks Reggie for going above and beyond giving exceptional customer service. Reggie is an excellent representation in the community. I will be referring him to my family and friends. What a great experience I had @ Mattress Firm on Carrollton Ave in the great city of New Orleans. Faron

L Robinson

Great customer service by the tall, mellow guy at the desk. He listened and immediately took us back to try out two inexpensive, queen bed options (one foam, one spring). Squared away our paperwork quickly, let us know we had free delivery if we could wait til Monday, and helped load the mattress when we decided to get it today instead. Highly recommend this location and sales person.

Clarence Bowie

Absolutely a wonderful experience! Gabby was extremely knowledgeable about products and made me feel at home. Her positive attitude and calm demeanor invited into the store and fostered a warm customer relation. I got want I needed for my bedrooms and also gained an awesomely great buying experience. Thanks so much!!!

Jennifer McGriff

The sales rep, Alex, was absolutely AMAZING!! He was knowledgeable about the different types of mattresses available. Alex was able to provide me with a great mattress that met all of my requirements within my budget. He was extremely patient with me 😊 …

Kristy Buras

Reggie is very knowledgeable of product and use. He helped us choose a pillow that fits both of our needs. We have worked with him in the past. We will continue to cal upon him for his expertise.

Ashley Gray

Excellent service, no pressure and great recommendations! Katherine made the process of buying a mattress fun. Highly recommend you go see her if you’re in the market for a new bed.

Elvira Crowley

Alex is a friendly, knowledgeable, and patient Sales Representative. The store has a large assortment of choices. Who knew, purchasing a mattress took so much time! Good experience.

Noona Barra

It was a very warming experience. The sales agent welcomed me in and she not only told me about the products she also showed me and told me I can try it out to see if I liked it. She was very nice 👍 …

Peter Lollis

Very good salesman took the time to listen to what I was looking for and then give me an estimate different mattress and Foundations. Good experience hope more can be like Peter

Anna M Babin

Gabriela was courteous, listened to my specific needs including the budget I had for the purchase. She is a true professional.

Andrew Portee

Your Salesman knew I was trying to get a product by a certain time. I continued shopping around and came back to him because he could deliver what I needed.

Kaelyn Charbonnet

Mrs. Liz made my experience so warm! She was knowledgeable of the products, answered my questions with no hesitation and made the the sale seamless. What I enjoyed most is there was no pressure through the process. Thank you so much!

Megan Harris

I went in to buy some pillows I saw online. Unfortunately, it was an online-only promotion. Reggie helped me find some other pillows that fit my budget and even found a discount for me! He was very nice, and didn't mind that I came in looking pretty raggedy from work - he still treated me with honor and respect. I truly appreciate his help. These pillows are very nice and are a wedding gift for a dear friend. I know she is going to be so happy to receive them! Thank you, Reggie!

Eddie Xu

I came in looking for a mattress and the guys working there are super helpful and patient. Knew good questions to ask about what I’m looking for and recommended me several options with varying price points. If you need a mattress come here.

Joseph Hart

Alex was great and easy to work with, very attentive and patient; knew the products and very helpful. It was a great experience.

Sam Massey

Very knowledgeable About mattress the different styles and feels… my experience was excellent at Mattress Firm Mr. Reggie is a great salesman….

Tommy Wells

The salesman was great, very polite and showed me exactly what I wanted to see.

Mary Williams

Ali was very helpful and offered options and choices based on our budget. He was friendly and efficient.

Justin Clemmons

Much better experience than I could have hoped for. Reggie was amazing. He made sure my purchase checked all of my boxes and went out of his way to make sure I would be confident in my choice. He also made sure I didn’t overpay. Highly recommend Reggie and this store!

Nicole Hershey

Mr. Reggie was kind, friendly and very informative! He helped me pick out a mattress and was very patient as I tried out the many options. His store is clean and has lots of great mattress models to choose from at different price points. Delivery/haul away was easy and came on schedule. If I need another mattress, I will be back!

Michael Scallan

Great mattress buying experience. George was very informative and answered all of our questions. He wanted to make sure we found the best mattress for us and our needs.

Jaime Waters

The salesman was knowledgeable and very helpful. You are lucky to have him on your staff

madeline vazquez

Good price . I get MEMORY MATRESS. AND PILLOW MEMORY ONE TOO.

Bonnie Morrow

I visited Mattress Firm on the Saturday after Thanksgiving. I'm from New Orleans, but I live in Texas. Mr. Reggie helped me during my visit. He was very knowledgable, kind and provided excellent customer service. I went ahead and ordered my mattress through him instead of in Dallas, because of my experience with him. Thank you Reggie!!

emily sule

Amazing service from George! He was extremely kind and efficient despite being the only associate on the floor. I was hesitant to shop in store with everything being online these days but the excellent service I received from George made me extremely happy I came in.

Lori Kirkpatrick

The Store I purchased the mattress at was fantastic! The store I picked the mattress up at did NOT represent good customer service. This is what warranted the 3 stars. When I picked the mattress up there were 2 men running the Store. The younger of the 2 men visited with the 2 delivery guys and made me wait til his joking and cutting up with the delivery men was complete. I said something to the manager and he just said wait. The manager did not offer to tell the younger man to stop goofing off and go get my mattress or did he offer to go get the mattresses. Very disappointing behavior. There attitude was degrading to me and made me feel because I am a woman my time was not valuable. The general tone and verbage of the experience was not customer friendly especially for a woman. I personally have been in retail for 35 years in upper management, this behavior would never be acceptable. Thank you for allowing me to express my opinion.

Sebastian Plascencia

Shopping at Mattress Firm is a reliable, no-nonsense experience. Their staff is very welcoming and professional, giving their best advice on finding the right bed at the right price. They never tried to sell me a mattress I did not want or like, and they easily guided me to the mattress I knew I would be comfortable with. Many thanks to Reggie for his help!

Brittany Elder

Reggie is the man! We came in expecting to browse but Reggie was kind, patient, and took the time to explain what set each bed apart. I would recommend this experience to everyone. This is where we will be buying beds from now on!

Dr. AGW

Reggie is completely deserving of ALL his positive reviews! Walked in not knowing what I wanted or needed, was guided through the process, informed of all sales/rebates, and left with a better mattress than I thought I could afford for less money. Outstanding experience! I’ll definitely be back! Thank you Reggie!

Abigail Aguilar

Excellent product Excellent costs and excellent customer service, good job, a bilingual person attended us offering good options to what we were looking for.

Marlene Patrick-Cooper

Salesman was very knowledgeable and efficient. I will definitely be recommending this store to friends and family!

priscilla shepack

Marlon provided me with excellent service. The delivery was on time just as expected. He went above and beyond to deliver and bring my king size tempurpedic mattress up tons of stairs! That right there is great customer service. Very professional and timely matter! Thanks again kindly.

Grant Goodbee

Manager was a pleasure to deal with Mattress firm has a great employee

Kelly Rain

I ordered a mattress set online and was pleased with the products initially, but my box spring disassembled itself. I made a warranty claim and was sent to the store for a replacement. Everything was handled quickly, courteously, professionally, and efficiently. These guys know what they're doing and know how to treat people.

jewick

Reggie was great! I came directly from Mattress Direct where it seems the salesperson could care less if I bought. Reggie listened to my requests and delivered without any problem. We were in and out in less than 30 minutes. I did have a slight problem when I got to the warehouse. I called the store, but Reggie was not at work. His co-worker, Kat, handled the issue immediately and to my satisfaction. I definitely recommend this store.

Sofie Vandeputte

Knowledgeable, kind, and helpful staff. Good value as well.

ann luke

Mr. Lewis greeted me upon entering the store. He showed me various mattresses per my request within my price range. He was professional and helpful. I was able to purchase the items and set up delivery. I have purchased several items over the years since Katrina from the store. I will return when I need a new mattress.

Andrew Duke

Cat was incredibly helpful and personable while we were making our final decisions. Buying our mattress was very enjoyable and we are very satisfied with our experience overall! Reggie was also helpful a few days ago when we just stopped in with questions and to browse. It seems like a safe bet to stop at this location -- the staff are all very qualified.

Janea Jamison

Reggie was so helpful. I initially ordered online, and when my box spring was delivered it was broken. The delivery guy informed me that he made note and I needed to make a request through customer care online— which I did. Four days passed and I received no follow up. I think it’s very unfortunate that mattress firm makes it extremely difficult to speak with an actual sales rep or someone to help correct issues such as this; nonetheless, when I called the Carrollton location Reggie was amazing. He took his time to help me and also followed up with me once he followed proper protocol and couldn’t get much additional details! Thanks so much Reggie for taking care of a customer when you didn’t have to. Best, Janea J.

Kathy Taylor

I just witnessed the best mattress-purchasing experience ever! I was helping my friend search online for a twin mattress for her daybed. We found one she liked on Mattress Firm's website, and called to ask if the mattress was in the showroom so that we could come by and see it. Reggie answered our call, and told us it was indeed in the showroom. We arrived at the store shortly thereafter and were greeted by Reggie. He was very personable, friendly, thorough, and humorous! He showed us several mattresses that would fit her needs and answered all her questions. Once her decision was made, Reggie completed the sale within a few minutes! We were literally in and out of the store within 30 minutes. If you are in the New Orleans area and in need of a mattress - go to Mattress Firm on Carrollton Avenue and ask for Reggie.

gary hodges

Prompt service, Great deal and fast delivery and set-up. Highly recommended

Britt S

Great Experience at this location with Troy! I needed a replacement for my current queen mattress and was looking for a more affordable alternative. Troy walked me through the different options available, explaining the technology as far as cooling gel and coil density etc. He was very patient with an indecisive person such as myself, especially at the close of the work day. In the end, Troy was able to get me a great deal on an excellent mattress. Great Customer Service! Delivery went smoothly, although the delivery schedule is a bit rigid/inflexible as far a specific delivery time. The guys who delivered the mattress were quick and professional. I have used mattress firm more than once and I appreciate their price match guarantee and their 90 day comfort warranty. This City Park location was highly recommended by a friend. Thank you Troy and Mattress Firm for a job well done!

Ariane Greenidge

This past Saturday I purchased a King mattress. I abhor shopping, so normally I begrudgingly peruse stores as fast as I can to get out of them. My husband and I walked in to the Carrollton location in NOLA. Reggie immediately greeted us and asked questions that allowed for him to quickly figure out our comfort level and price range without directly asking. He offered sheet protectors for us to try out the mattresses and had our top two options narrowed within 10 minutes. The experience was wonderful!

A J

Fantastic experience. This is my second time in this store and it certainly will not be my last. The gentleman makes you feel welcome and gives you great service, but he is not overbearing and doesn’t bombard you with questions. He knows when to leave you alone and when to step in and offer help. I like to do a lot of browsing and comparing when I shop, and I like to do this at my own pace, so this is a wonderful experience for me. The store is very clean and inviting, well lit and organized, and it smells good!

Claire Wilkinson

Wow. I will be telling everyone I know to go here! Reginald went above and beyond to make sure I got what I was looking for, all while staying within my budget! AND, this is absolutely the best mattress I have ever had. I am so glad I decided to go here instead of ordering a mattress online! I will be a loyal customer for life.

Melanie Craig

I used the mattress assessment tool before I went into the store to get an idea of the appropriate mattress and to look at the pricing. Once I went into the store, my salesman, Gerron, led me through the selections and made it easy for me to select the mattress I wanted. All three salespersons in the store were friendly, and the pricing was excellent. I bought on Presidents Day weekend, so there was a good sale. The prices were comparable to other stores. I gave a four instead of five star because there should have been some type covers on the mattresses that could be cleaned between customers or changed as an extra COVID precaution. I would buy from this store again.

Joshua Price

Great. Front desk was detailed in helping find a mattress for me

Kiolga Butler

My new Mattress is on its way and im very excited. With the help of Troy I was able to finally decide on the perfect mattress. Troy was very patient and showed great knowledge of the products in store. I was amazed at how Troy and Reggie serviced the guest with the heavy rush when I was there. Great teamwork! Id recommend the City Park Mattress firm to anyone . Great service !

Oliver Kim

I had a great experience here! Customer service was super amazing. I worked with Reggie and he was extremely nice, and very knowledgeable. They had great deals and were very helpful. Would recommend!

Jeffrey Hamm

Mr Reggie Lewis was a true gentleman and gave us great service. He was very knowledgeable and answered all of our questions. We made a purchase in less than an hour. No pressure. We got what we want and are just waiting for delivery.

Emily Aucoin

We had a great experience buying a new king mattress at Mattress Firm City Park. Troy and Mr. Reggie were great to work with and did not pressure us into any of the add ons. We were able to try out the beds at our own pace and they were there for any questions that we had about the various mattresses. We are so excited for our new mattress and are grateful for the awesome customer service.

Grant Lewellen

George was great. Althought the place was full of people he made sure to greet everyone who walk into the store. Great expressions.

Mishaun Sahebi

As a surgeon with a busy schedule and limited time I never take time to write these reviews, but I have never experiences such an outstanding sales experience as I did with Mr. Reggie Lewis. He took the time to first listen to what specific details I required given my neck and back injuries, and worked patiently with me to find what would fit to my liking the best. He was such a genuine and nice individual and I really felt so comfortable working with him and give him the utmost respect and trust. I am so excited about the mattress we got and couldn't thank Reggie enough for not only helping find the perfect fit for me, but working so patiently to make me feel important in the whole process -- he never once pushed or pressured me just to make a sale, he simply just wanted me to find what worked best for me and I cannot say enough to anyone searching for a mattress that you will not find any experience better than with Reggie. Final thoughts: Best and most respectful and refreshingly genuine sales experience I have ever had was with Reggie at the Mattress Firm on Carrolton, I guarantee if you go in and ask for him you'll notice immediately how great of a guy he his and just how much he is willing to work with you to find the best deal suited for you.

Timika L. Spurlock

A top notch experience with a top notch professional. Reggie definitely knows the meaning of customer service. Extremely knowledgeable and courteous and very focused on the needs of the customer. He is a wonderful asset to your company.

Nora Steiger

I came in yesterday knowing more or less what I wanted and needed, but still had some questions and needed solid sales advice on which option would be the truly better deal. The sales associate who helped me (I forgot to ask his name at the time, but I found it on the receipt listed as Reginald) was kind, honest, efficient, helpful, and was clearly observing responsible COVID-19 safety precautions. He answered my many questions knowledgeably and without pressure to up-sell (which I pay attention to, because I absolutely HATE when sales people can’t read a customer well enough to know that pushing an up-sell would be ineffective and/or unethical for their situation). He also priced out all the sales/online price-match options that were possible, which made my purchase even more affordable. I feel very satisfied with my buying experience, and I’m glad I purchased from my local, neighborhood Mattress Firm office (the hope being that it will result in the survival of jobs/businesses/economic circulation HERE, in my community, and any well-deserved sales commissions Reginald can continue to accrue.) MATTRESS FIRM—you DO pay your sales reps FAIR AND AMPLE commissions on the great profits they generate for you, RIGHT? Please do respond directly to this review with that information. I’d also hate to hear from any Black sales people or other sales reps of color (or any women) that they do not receive the SAME, FAIR, AMPLE COMMISSIONS that you surely provide to your white male sales associates (which you DO provide, RIGHT?) Please respond.

Chad Irvin

We are very glad that we were led to check out Mattress Firm! We had a great experience visiting with and learning from the associate who helped us. She was very knowledgeable about the product. She helped us make the right decision at this time for us! We are pleased with the great service and consideration we received from her!!!

Jade Daniels

Wonderful wonderful experience. The other night my fiancé and I woke up with achy backs and overall soreness. I decided it was time to get a new mattress, no questions about it! We could feel the mattress wearing down over time, springs creaking, slowly sinking in.. We learned our lesson on buying a cheap mattress to move in with— it’s not worth it! We arrived to Mattress Firm yesterday morning and was immediately greeted by Gerron with kindness and a genuine willingness to help solve our problem. Quite frankly that’s rare to find in New Orleans! We already knew that we wanted the Tempur Pedic mattress, we liked it’s ability to move the head, foot and vibrate!! Gerron relayed to us that he himself had the same issues previously and purchased the mattress that he and his wife were more than pleased with. When the numbers ran back, we learned we would not be able to get that exact mattress; Gerron didn’t stop working to make us happy! He went back crunched more numbers, found us a similar bed (Serra Hybrid) for a better price with the adjustable Tempur Pedic base, giving us all the functionality we desired! It was so astonishing having another genuine person in the sales industry not hard up about making sales but more so customer retention and SATISFACTION! I seldom write reviews but our praises for Gerron had to be shared! We picked up our mattress the same day and it was an easy set it up. This is the kind of service all people deserve to experience so please, buy your mattresses from this location with the wonderful Gerron!!

Angela Howard

I enjoyed my visit there, I purchase a queen size mattress set. My salesperson was very helpful, knowledgeable, polite, went the extra mile, I just enjoyed myself shopping there. Thumbs up for the employee that helped me pick the right mattress for myself.

Jessica Martin

We were desperately in need of a new mattress and decided to stop in and see what options were available to us. We met Kat and she was so great in helping us make a decision on what really is a huge investment. It's been over 10 years since we've purchased a mattress. She was thorough and knowledgeable! Thank you for helping us in choosing our best night's sleep in a long time!

Amanda Thompson

Reggie helped us find a great mattress for an incredible deal. He was patient, & extremely thorough while we shopped around.

J B

I was completely satisfied with my experience at Mattress Firm City Park. Reginald walked me through the daunting process of selecting the best mattress for me. He was helpful, knowledgeable, and took the time to answer my questions. I was also very pleased with the discounts. If you're looking to purchase a mattress, definitely come to Mattress Firm City Park.

Nate Tinner-Williams

Got a great deal here! They sell their display mattresses in the back at a pretty hefty discount, and can be haggled on them to a certain extent. I got a decent hybrid mattress that goes for a pretty penny for like $50. The associate even called up his manager to make sure I was getting the best price. It's by no means a stunner of a product, but you can't beat that price!

Claire Sargenti

This is my second time purchasing a mattress from this location, and both experiences were wonderful. Reggie and Catherine were so helpful and fun. They made the process seamless and quite enjoyable. Thank you!

Adam Dennis

Bought a mattress from Troy today and it was a wonderful experience. He was very knowledgeable and friendly and never made us feel pressured to buy. Although he gave us such a great deal it was impossible to refuse! Troy was a pleasure to work with and we can’t wait to get our new bed!!

Annika Bruno

Reggie and Kat are two of the kindest and most helpful salespeople. I dealt with some external manufacturing and delivery issues but they were both super amenable and solved all of my problems for me. Would definitely recommend!

Matt

I bought a mattress from Troy and it ended up not being the right one for me. it was too soft and I would wake up with back pains from it. I gave Troy a call and he took care of everything for me! I cannot being to explain how amazing the customer service I received from Troy was. Within two days I had a new firmer mattress and I picked up an adjustable base to go with it. My back feels amazing and I wake up feeling refreshed again! Best customer service ever!

Majak Qigong

Just went back here for a mattress for my mom after I got one last year. Reggie sold them both times to me and he's such a gentleman and a gentle man. A good soul and a good store. Helped us out both times and made it simple and relaxed to buy a mattress!!! Thanks!

Rita Amedee

This was my first time making a purchase from Mattress Firm. When entering the door I was met with a friendly sales person eager to assist me. The info given to me about the various types of mattresses made choosing one very easy. I’m anxiously awaiting my delivery date.

Larnce Hicks

My salesperson was named Reggie. He very knowledgeable and also patient with me and my wife. Bought an upgrade instead of what we went in to purchase. Will definitely buy from Mattress Firm again.

Colleen McAuley

Reggie was great! He was able to help us quickly and I got a great mattress that was also on sale. Friendly and professional!

Abbey Byers

Great experience. Reggie helped me and my friend both find the type of mattresses we were looking for within our budget and was very friendly and professional. Highly recommend buying a mattress here!

robert adams III

The sales person Brett is awesome, there was a little mix up and the base to my mattress was not working on delivery and Brett actually came to my house him self after he close the store to try and fix it! And expedited me a new base next day! The guy is a wizard when it comes to a mattress very attentive and professional. shopping experience was very pleasant.want a top quality mattress and great service go see Brett. Awesome !!

Janice Bridges

Mr. Reginald Lewis is a very knowledgeable salesperson. He understood what I needed and helped me find just what I needed within my price range. Kudos to you all for having a staff member so ready and willing to assist your customers with courtesy and respect. Thanks Mr. Lewis!

Diana Gordon

We’ve purchased two mattresses from this location, and have been well pleased with the quality of service, care, and product that we’ve received. Purchased a queen mattress set at the end of 2019 and a full mattress set with adjustable frame last month. The sales and delivery teams worked well together and took Covid safety measures into account with our most recent purchase.

April Vogt

Troy made my visit painless and super quick! He was great and very thorough! He was very helpful and made my mattress purchasing experience a breeze. I would highly recommend his store, and I will be back for my next mattress purchase. Thanks for everything Troy!

Now 1

I had a pleasant experience at the store. I wanted a bed thats good for late night binge watching. And let's say it wasn't his first rodeo. And guess where I'm writing this review from.. you guessed it. My bed.

Sam Grosser

The mattresses were fantastic. My only complaint is that, as a Christian, I felt uncomfortable and spiritually under attack. The place is filled with a satanic aura and if you have a sensitive spirit you will feel it. Troy the manager helped me pick out a great mattress in my price range, and was very helpful.

Nichelle Mark

Our salesman Alex was very patient and helpful. Thanks for the experience.

Tomekia Wilkerson

The gentleman who help me was very friendly and respectful on the phone and I'm going buy my new mattress from them as well. I had a great experience with mattress firm!

Tiffany Anderson

Troy and Reggie were AMAZING!! I had no idea what I wanted or needed when I walked into the store but their knowledge about all of the products helped me significantly in purchasing the perfect bed! Thanks guys and I will be back to purchase a mattress for my moms!

Andre Sisk

Reggies made the experience of purchasing a new mattress smooth and comfortable. He showcased mattresses that fit my sleeping needs and was able to include options that were more budget-friendly for those needs. I would come here again when I need a new mattress.

jfkIV26

George, our sales rep was excellent. He was very knowledgeable, helpful, and friendly.

katie Youngers

Thank you Troy! Troy was so fun and funny and he was very knowledgeable. He really helped to find what I needed for my sleeping style. Great prices and quality mattresses. I would definitely recommend this store to anyone. Thank you!

Krystal Janay

Fair prices and decent quality. The sale men ran my credit without asking me or making me aware before hand. I came in with the intentions of doing the no credit check option and unfortunately I didn’t realize what he was doing until after he entered my social.

Carliss Atkins

Customer service was great, highly recommend

Daisy Spriggens

I had a very smooth experience shopping for and purchasing my mattress. I would recommend Mattress Firm for all of your bedding needs.

Kyley Pulphus

Salesperson was friendly and knowledgeable. The mattress I wanted wasn’t in stock at the store, but was at the warehouse, so was able to pick it up from there. Happy with the purchase.

Ange'le Lee

If you need a good product at a great price, just go in and see Mr. Reggie. He is knowledgeable, friendly and he makes the experience fun.

Barbara Carruth

I had a great experience buying my adjustable bed at MattressFirm my salesperson mr. Reginald Lewis was fantastic would do it again in a heartbeat.

Hannah Redfield

The man that helped us pick out a mattress was so happy and so helpful, he made it a great, quick and easy experience.

E. S . III

Hate shopping it usually takes to long for me but they were very helpful in pointing me in the right direction for the right mattress set for my back in my price range 👍🏿👍🏿👍🏿 …

Iris Broussard

Alex the customer service specialist extraordinaire! Quite knowledgeable about the specifics of each brand.

Angel Gales

Reggie was very courteous and professional. Reggie goes out his way to please the customer. He goes above and beyond to get the job done.

mary hartman

Troy was a very good salesman. He gave me lots of information about the mattress. He was friendly and patient. I would recommend Mattress Firm and Troy as the salesperson.

Meghan

Troy was a FANTASTIC resource regarding what kind of mattress we needed! He helped immensely with helping us making a decision. I am more than pleased with our bed choice! Go see Troy!

Tammy Vicente

Thank you ready much for all your help Reggie. You made buying a mattress so easy and offered the fastest delivery in town!

Erica Bone

Troy was the biggest help ever. Came in looking for an affordable/ durable mattress for my sons and walked out even more ecstatic with my purchase. Super excited!!! Thank you so much!

Serena Reed

I would like to say that my Esperance at mattress firm was very polite well organized well perspective service free door prize LOL... I did receive something free .... thank you mattress firm for the best service I have had in a long time lately ......Rena

David Donze

I was given the wrong size mattress and it’s big and bulky and cluttering my bedroom. At first there would be an exchange on Oct 1 then changed to Oct 4. The mattress was initially delivered on Sept 26.

Charlotte Livingston

I needed a new pillow. They had a lot of good options. It was delivered two days later by two polite men. I'll return when I need a new mattress or pillows.

Teoka Burton

Mr.Reggie has great customer service skill very helpful and nice! Will purchase more from this location! Thanks great job !

Catherine Comardelle

Troy really took the time to help us find the right bed and worked hard to get us the best deal possible. Delivery was on time and fast and have had no issues! Thank you!

Stephanie Baye

Employees were very friendly. My only problem was that they didn't sell clean bed frames like they said on the internet. But otherwise the employees were helpful andn place was great

Courtney Galle

Mr. Charles was a GREAT help! He is what customer service is! Helpful, kind, patient and nice. All I can say is, I wish there were more like him. VERY SATISFIED Customer!!!!! 😊😊😊 …

Iris Lewis

I had a great experience shopping for my new mattress, the sales person was courteous, helpful, and very attentive. Thanks

isabelle MATHURIN

We have appreciated Alex' professionalism. Thanks.

NicoleDeloncre NolaPeach

Troy help me save hundreds of dollars on a great mattress I wouldn't have normally been able to afford. The entire experience was excellent!! I would recommend this store to anyone!

Deonne Carrie

Mr Lewis is one of the best mattress salesman I have ever used.

Doug Spearman

I walked in and the store manager was immensely helpful. There was no BS and no up selling. He let me find the mattress I wanted and made the sale and delivery incredibly easy.

Tanya Ellsworth

Mr Reggie he was great, he let us take our time see what fit us an then he was fast an awesome with the paper work. Can’t wait to get my new bed. Sending my mother to him

Calvaneisha Lee

By far the best service ever Mr. Garen was very helpful polite respectful friendly he made sure I was comfortable he was so concerned about the interest of me and the the best and sweetest thing someone could do most definitely recommending people to come here

Diane Harris

My sales rep Gerron martin was very considering to my needs he was very pleased to work with in helping me find what I wanted. Thank you mattress firm

monique

I'm a return customer ..Always had great and friendly service, very inviting store is beautiful on carrollton..wonderful salepersons very helpful..well keep shopping at Mattress Firm again in the future...thanks alot..

Brian Iglus

The salesman helped us find the perfect set for my wife and I. The price was extraordinary.👍🏽💯 …

Robert Weiss

Great experience. Reggie was great, couldn’t have been a better experience.

Dallas Bird

Reggie helped me pick the perfect mattress. He also helped me with the delivery time so that it was convenient for my schedule.

MasterJedi Tex

Reggie was amazing. I was in the process of moving from another state & he helped me tremendously. He was very knowledgeable & exceeded my expectations. I WILL RETURN!

Anjanette Sterling

The Sales man Mr. Reggie was very nice and pleasant and he took the time out to attend to me and my sons needs, overall I walked out a very happy camper

Gaynell Martin

The young man that waited on me was very nice, and was attentive to my needs for a good mattress. Thank you for the experience.

Joseph Ashford

Salesman was friendly and informative even cut another 100 bucks off the already sales price. I was pleased

Dana Gaude'

After some issues with delivery, new mattress and box spring are what we ordered and very enjoyable to lay on.

Jude Stelly

Gerron was a huge help making sure I got the right mattress for me and my new apartment!

Guillem Via

Friendly and professional service, very transparent about which mattress options I had and efficient in placing the order. Very good service overall!

Stephanie Turner

Great service! Friendly staff!

Jacob Dines Jr

I would definitely recommend this store over any other bed store, I got the best deal I've ever seen here.

Sheron Pinckney

I was acknowledged as soon as I came into the store the young lady I don't remember her name but she was courteous snd she explain everything in detail and I did get what I went to get

Sonja Foster

It was a very enjoyable experience.

Howard Warnsley

Very patient and polite gentleman. Made sure i received all my bonuses and discounts and made me feel at home

Tanesha Stephens

Alex was very professional. Great experience.

Kewanna Jones

The location is very clean and the employee is very friendly and courteous and quick. I would refer this location to anyone I know to go to and purchase there mattress need

Taryn Alexandros

Ordered a Tulo mattress here. Love it. Delivery was smooth too and they took away the old one. A+

Gerron Martin

Kat was our saleswoman and helped me purchase a great product. Awesome experience!

Ryan Lewis

Reggie was a great help. I will only shop at city park mattress firm. Thanks Reggie! 🤩🤩 …

D Free

Mr. Reggie is the best! Helped me pick out exactly what I needed. All 5 stars are for him.

Guyana P.

This was truly a great experience for me! He didn't try to hustle into anything and was attentive to what I needed.

Towonia Donson

I received great service today! I’ll be shopping with Gerron again for sure.

Victoria Phillips

Reggie was great help! Got what i needed in and out in less than 30 min. Thank you!

Juji

I had the most pleasant experience ever purchasing something. Brett was so delightful and so helpful I would recommend to anyone to shop here

Norris Lewis

great salesman, I think his name was Reggie, older guy. I hope you're lucky enough to get his help!

Katrina Porter-Dean

My representative was awesome, extremely professional and very helpful!!

Holly Tomasello

Troy was super helpful in getting me the best mattress for the best deal!

keisha b

Me.Reggie at Carrollton location help me find everything I ask him for and provided me with good customer service. He help me find what I need.

Elijah Gaines

Great service, I was helped get the best rates available not rushed at all service was excellent

Tara Dew

Gerrone and Jessica were very helpful in getting us exactly what we needed!

Tony Lewis

Reggie Lewis was a big help very informative and not pushy loved his Help

kim bozant

Mr. Reginald was very helpful and gave many options according to your needs.

Jenel Hazlett

Good set up. Great staff. Worked with my very specific requirements.

Rae Ziegeler

Very personal and got a good deal. Happy with the professionalism and knowledge

Tim Lawrence

Knowledgeable gentleman, assisted with the utmost professionalism

Tony Smith

Great Salesperson

trilla queen

Great customer SERVICE !!!

leigh1524

Troy did an excellent job! Great customer service!

Barrett Allen

The women working did not offer me a protective sheet when trying mattresses.

Sarabecca Landkamer

The man working there was very friendly and helpful!

Dev Owens

Reggie the man! Happy doing business With mattress firm 👍 …

Gerald Jacobs

Great selection. Friendly and knowledgeable salesperson, Gerron .

Brenda Burnett

Reggie was fabulous. Very professional and very informative.

Andre Ward

Great people at this location.Thanks for everything Julie.

Sandra Favors

Nice sale people. Took their time and got me the product I wanted.

Stephanie Nordine

The salesman was very very helpful and made us feel very

Cynthia Caron

Staff very informative and helpful. Friendly too. Cindy Caron

Karin Danger

Very friendly service in store!

penny madison

Saleperson was very helpful and pleasant.

Meghan Connors

Very helpful and friendly staff. Would definitely go back!

Alexis Silvestre

great fast and friendly customer service 😎 …

Troy Savoie

The salesman knowledgeable, helpful and patient.

Kimberly Clemons-Barnes

Charles was great!!!! Very helpful, and knowledgeable.

Spirit Savvy

Super nice folks, and extremely accommodating!! Thanks Yall!!!

Albert Simmons

Great service!!Thanks

elise martin

Reggie was very professional and helpful.

Warren Campo

Reginald was very helpful and courteous!

JS Makkos

Great place to take a nap. Or buy a quality mattress!

Kenya Joseph

Very helpful with making my selection at the location.

Brent Wallis

Great service. Convenient location. Highly recommend.

Jennie

Roya was super helpful!

Tywanda Major

The service was excellent and friendly

Abdulhafeez Mumin

Very good and quick.

Imani Mitchell

Troy was so helpful! Shop with him !!!!

Leslie Cooper

Gerron was very helpful.

Lady O

Salesman was courteous and knowledgeable

Curtis Rollo

Team was super helpful!

Donald Gaspard

Pleasent and helpful sales person.

Sim Ward

Ashley was helpful and kind

Mario Figueroa

Very helpful!!

Thelma Batieste

Very Knowledgeable and courteous

Mike Oatman

Very helpful and friendly

Naomi Smith

Very friendly people

Latasha Lavigne

It was great!

Roberto Aranda

Good prices

Christopher paul

Great staff

Janay18

Very helpful

Nonchalant_Debutante 504

Great service!!

Tonnia House

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Kevin Hemenger

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