Reviews of Mattress Firm Kirby. (Mattress Store) in Houston (Texas).
Mattress Firm Kirby
5320 Kirby Dr, Houston, TX 77005, United States
Description
Information of Mattress Firm Kirby, Mattress store in Houston (Texas)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Kirby
Sunday
10 am–6 pm
Monday
10 am–8 pm
Tuesday
10 am–8 pm
Wednesday
10 am–8 pm
Thursday
10 am–8 pm
Friday
10 am–8 pm
Saturday
10 am–8 pm
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Reviews of Mattress Firm Kirby
A+++ service from this store! Our salesperson Sid was excellent! He was very patient, kind, and very helpful. He helped us find a new mattress and frame for a vintage bed and his measurements were perfect The delivery guys were great too! We got the bed the next day right when they said it would arrive. Thanks again!
Andres is a fantastic salesman. My daughter was unsure of what she wanted. Mr Andres took his time to listen and was very knowledgeable. He earned the sale. We will be coming back to see him for all our mattress purchases in future. This is a good place to shop for mattresses. They have a wide selection, price match bargains, quality products and knowledgeable sales personnel on the shop floor. Andres also spent time assisting me to obtain the 36 month int free financing. I left the store feeling I cinched a bargain. To the owners please make sure you hire and retain salesperson like Andres.
I needed to find a mattress to be delivered on a tight time frame, and y’all delivered! Benny was exceptionally helpful and listened to my needs and worked with my limited budget and need for a bed to be delivered within two days. He helped me find several options to get me the best possible deal, and I am very happy that this was a stress free experience. I have had bad experiences in the past at mattress stores, but Benny gave excellent customer service.
My sleep expert Andres helped me and my family find the perfect mattress for us. He showed us the differences in cooling, firmness, size, and price. That way we were able to easily compare and choose the right mattress for us. I could not be more grateful for Andres and his expertise in the mattress game.
Natasha was fantastic! Knowledgeable, communicative, and quick to help with a solution. I picked out my purchase and got it delivered all in one day. Also, the movers were lovely and even helped me setup my bed! Very easy experience overall!
Andres was awesome, friendly, knowledgeable, and attentive. He was patient with me as I went back and forth - again and again - until I finally settled on the right mattress for me. He was even able to schedule delivery for the next day and share a laugh with me before I left the store. It was an all around great experience!
Lovely outlet. Benny was very polite and gave good consultation. I felt comfortable speaking with him and sharing my requirements. I also got a great great deal. I will purchase from this store again… I have some items on my wishlist already!
Also the collection is good and you have plenty to choose from.
Had great experience there. Natasha and Syd did a great job helping us in selecting the best mattress for our kids. Great service, good selection of products, and attention to all details.
I had a great experience here in the past week and ended up with a great mattress and bed frame. Natasha and Sidney were very knowledgable and patient throughout the whole experience and explained their sale, their policies, and their recommendations in a very concise way. Very friendly service and so far we are satisfied with our purchase.
Benny was very knowledgeable and walked us through the process of selecting the best mattress to fit our needs and budget. Highly recommend.
Natasha was absolutely professional, knowledgeable and precise. She made the total experience GREAT! Definitely would buy there again.
Benny is so Nice, he got the patience and explain everything to me really good about the Mattress that I want and financially too, definitely I’ll go back with him again
Excellent service and great selection of mattresses to actually try out in the store. Since we made our purchase in the morning, our mattress is being delivered the same day. We could not be happier with our experience!
Wonderful, fast service with same day delivery! So happy with my full size mattress purchase. Highly recommend this location!
Andy was polite, efficient and knowledgable. Our experience was smooth and quick and we look forward to receiving our mattress!
Fantastic experience. Montana Gangwer and Hugh were really helpful. They took the time to explain the differences in the products we were interested and kept things low pressure. If you’re looking for a new mattress I’d strongly suggest stopping by and taking a look.
I absolutely LOVED the experience when I walked into this Mattress Firm! Ben (the store manager) helped me understand different types of mattresses are meant for different type of sleepers. He explained to me the quiz I could take to help truly identify what will fit my needs. After that, we tried out a few mattresses that were just that. I instantly fell in love with a mattress and he explained it’s benefits and why it is different from others I liked. I cannot rave about the Kirby location mattress firm enough. Ben is now my go to if I ever need anything from pillows, bedding, and knowledge on sleep. If you ever visit please ask for Ben.
Andy from this location was at the Rodeo exhibits this 2022 season and he was super helpful and very informed! I will update soon after I have a few nights sleep on my new Itellibed queen mattress! Thanks again, Andy!!
The staff was very knowledgeable and walked me through the task and decision to buy a mattress. I really enjoyed being in the store and learning all about the various construction of different types of mattress. I was able to make a wise choice and take home a mattress that will serve me for years to come.
Allen was exceptional great and knowledgeable. He took his time to explain in detail the products.
Excellent customer service. They truly
Want to make sure that you get the right bed. They make every effort to help make you comfortable with the purchase. Appreciate the patience and the expertise offered.
Return policy is for mattresses only. Purchased an adjustable frame which was delivered with an "upgraded" remote that is actually not usable at night without waking up my partner. One can't feel any buttons and an accidental touches will actuate functions on this smooth glossy black plastic. I asked to exchange it and they said "Nope, not our policy" yet they still don't have these new remote in the stores. Bait and Switch! Stuck with a $1500 bed frame I can't adjust in the dark.
Update: They contacted me and said I can exchange the remote for an older model.
Ken was amazing! He asks all the right questions and pinpoints your exact needs for a mattress. I left the store feeling confident and comfortable in my investment. Will highly recommend him to anyone looking for a mattress.
Andy was a tremendous help. Very knowledgeable which was necessary to get me to the best decision for me.
Andy made the overall experience very pleasant and efficient and didn’t try to up us on anything we didn’t need.
Loved working with this location. They helped my purchase the right mattress over the phone and scheduled the delivery for two days from now.
Came in on Christmas Eve trying to find a new mattress due to some pain in my neck and back due to my old mattress. Juan did such an amazing job and took the time to figure out how i slept, had me try multiple mattresses, and was very patient while my indecisive self tried the mattresses over and over. He went above and beyond in showing me the proper way to sleep to help alleviate some of the problems I was having. They are going to deliver my mattress and dispose of my old mattress and box spring free of charge!! I’m looking forward to sleeping better. Thanks Mattress Firm.
Edit: Had 120 days to exchange my mattress if it wasn’t up to par (too firm or too soft)
Came in to exchange due to my mattress being to firm. Ken and Devonte did a awesome job helping me find the right mattress. They were super helpful, and friendly. I highly recommend anyone who needs a mattress to stop by.
Sidney at Mattress Firm off Kirby was very knowledgeable and worked with us to find the perfect mattress for my boyfriend and me. He found us the best deal and made our experience so easy! Thank you Sidney!
When our old mattress started to sag, I visited the Mattress Firm store on Kirby Drive in Houston and was greeted by Benny who was extremely knowledgeable of the store’s entire inventory and was genuinely interested in making sure our expectations were met. I chose the Beauty Rest Beyond 14” firm that turned out to be a bit too firm after sleeping on it for two nights. For reference, I am a side sleeper, 6’2” 235 lbs. and broad-shouldered, and unfortunately, there simply wasn’t enough give. So, I called Benny and he went right to work. Within a few hours he had the mattress picked up and a MEDIUM FIRMNESS Beauty Rest delivered, which he recommended in the first place! What service! I might also mention that the delivery service personnel were extremely prompt, friendly and efficient, getting in and out of our home in about 15 minutes – or less. Great mattress! I wish every company treated its customers this way. 5 Stars!
Sid was an amazing help when I came in to purchase my mattress. He was able to explain the process and simplified it so I was not there trying every single mattress. I was able to try the ones that were best for me based on their recommendations for my needs. A week later I made an additional purchase for my base and I was able to do everything without coming into the store. Thanks for the expert advise Sid and making this process easy..
We had a fantastic experience at Mattress Firm today. Sidney was the best! He was so patient with my 90 year old dad and helped us find the perfect bed for him. He took a lot of time educating us on the different mattresses.
My boyfriend & I came in completely unaware of what we wanted/needed in a mattress! Thankfully, Andy helped us out! He was extremely professional and knowledgeable. He took the time to ask us about our sleep, what we liked and what we thought could be improved for a good night’s rest. He knew exactly what we needed and got us all set up to have the mattress delivered within 2 days! Delivery was seamless and easy. I definitely recommend coming to this location and asking for Andy!
My experience was excellent! I learned a lot about innovations in bedding and believe that I have made an excellent purchase.
Got a queen size mattress today with help of Hugh. Checked the online price first and Hugh matched the price for me. I didn’t have to order online and made sure the mattress was what I wanted in store. Great experience.
Brandon was excellent helping us find our mattress. He was very personable, helpful and knowledgeable! He helped us test out several different mattresses and answered all of our questions very thoroughly. We highly recommend this store and him specifically! He made the mattress purchasing process very simple for us. We are very satisfied with our experience and will definitely recommend to family and friends!
So I am the type of person who dreads getting sold anything in person. So the thought of going to get a mattress in person was contributing to my sleep problem (on top of a decade old mattress). My wife googled around and she found the stellar reviews for this location, so we come over. Well it turns out that Montana earned this rating folks. Friendly, can answer all your questions and made me believe he was ok with me leaving if I wasn't comfortable at all. We walked out of here with exactly what we wanted and at a price that was fully explained to us before we got to the purchasing portion. Need a mattress? Come here first.
Sidney was so professional. Never high pressure but very persistent. He worked a special deal and we could not have been more pleased with our shopping experience!! FIVE STAR across the board!!
Two things that made my mattress purchase experience great.
1) Benny, the sales rep that helped us was knowledgeable and didn’t push us to buy. Informed us with benefits versus stating things that were a “pitch” for a higher priced option.
2) The delivery service was unbelievable. The two individuals who took the old mattress downstairs and built the new mattress base+Mattress were so professional. They were quick, clean, and respectful of the home, walls, art, etc. Highly recommend their service!
Excellent experience. In and out in less than 30 minutes. Great selection. Quick delivery.
We loved our experience at Mattress Firm Kirby. Johnna was great at helping us decide on a mattress. She gave us very good insight and things to think about when selecting a mattress which we wouldn’t have thought of by ourselves. She is very knowledgable and most importantly, patient. She let us take our time on this important decision. She was also very honest with us and just not focused on getting a bug sale. The other guys (Sid and Benny) were also great. We didn’t get to interact with them too much but the times that we did, they were helpful and funny. It was a great experience overall, great customer service, and professional.
We had such a positive experience at Mattress Firm. Benny was super helpful and knowledgeable about each of the options I was considering, and I feel really confident about my purchase!
Came into the store not knowing exactly what we wanted or needed, but received a lot of individual attention and guidance. Brandon took his time explaining the different brands of mattresses and the different benefits of the different technologies. Was pleasantly surprised by how well informed he was. He really took his time helping us, explaining options we had for purchasing various mattresses if they weren’t in stock in store, and ensuring they were delivered in a timely manner. It was much appreciated since our visit in store was prompted by an online mattress order we made that still hadn’t been delivered 6 weeks later! It was the most stress free retail experience we have ever had, and would highly recommend this location, and even more highly recommend Brandon. We appreciate you!!
Amazing customer service! Andres and Benny were great! Thanks
Sydney was incredibly helpful! He took the time to go complete a sleep assessment and then through each of the mattresses that fit our needs, giving us plenty of time to consider which was more comfortable. He was incredibly thorough and answered all of our questions. We found a great mattress that we can’t wait to sleep on! Overall 10/10 on customer service!
This place is great! Great location and great staff! Benny helped me. I intended to go in and look (as I was looking for a purple mattress and I know how expensive they are) I ended up coming out with a purple 3! Benny was NOT pushy, he was understanding, knowledgeable and helpful! I would not have changed anything about my experience except my decision to not get the purple sheets 😂. I'm happy with my purchase, it's the best “splurge“ item I've ever invested in! And the monthly payments are a Breeze! I'm not worried about the overall price of the mattress at all anymore. Plus there is no interest! Thank you, Benny!!!
Andy Perez at Mattress Firm is very a client centered, patient, and intelligent sleep specialist. Andy was completely professional and was a wonderful joy to work with. I tried a dozen different beds and mattresses and he finally advised me on the most suitable one for my particular sleep pattern. I love the Tempur-pedic bed and the medium mattress he suggested. I am very pleased with the way mattress firm does business and how their sales people work with the public. I would highly recommend going to the Rice Village Kirby store location and working with Andy!
Brandon was exceptional. Both individuals demonstrated the highest level of customer concerns and were extremely exceptional. I decided to purchase my mattress. The process was seamless. I will highly recommend this location to everyone that is in need of a mattress based on the excellent customer service that I received. Thank You!
Best mattress shopping experience ever! We started looking for mattresses at the Rice Village location. Patric helped us. He was very nice and helpful. We ended up having to swing by the Kirby location because we wanted to see the Purple mattress in person which was not on the floor at the Rice Village location. Andy helped us. He spent time with us and answered all of our questions even though he knew we were already working with Patric. He seemed happy to help. On our third trip to the store, we went to the Kirby location to see the Purple options again. Benney helped us this time. Once again, excellent service. He completed the sale even though he knew we had already worked with Patric and Andy. They all three seemed genuinely interested in making sure we were satisfied customers and that we were making the right purchase for us. Really nice guys! I really appreciate the excellent service and the willingness to go out of their way to help us.
Andres was so helpful in all of our decisions ! Great location and great people!!
I had a great experience here at the Kirby location. Sidney was so much help and really listened to our needs and found us the perfect mattress!
Benny helped us out at this location, and it was a great experience! He was patient with us as we were first time buyers, and was also extremely knowledgeable about the brands, and laid out all the pros/cons of the beds we were considering, which took some time on his part. Also a huge plus was that we never felt ‘pushed’ to buy, and there weren’t any sales pitches. We’re excited to get our king bed!
Andy was a pleasure to work with. He was very considerate and accommodating to me and my mother-in-law. She was buying her first mattress in a long time and he was very kind and compassionate with both of us. He took the time to explain everything and let her try several mattresses and platform beds. We highly recommend Andy at mattress firm!
Kirby was a knowledgeable and accommodating salesman. I would buy from him again
This was my best mattress buying experience ever. Benny was knowledgeable, patient , pleasantly toned, and stayed within my price range. He is a smooooth sales man. He is the best. Got what I wanted and now I can lift my head and lift my feet. Praise be to God. Sleep is now looking good.
I highly recommend you check this store and Benny out. You will be satisfied.
We have bought Mattresses from Mattress Firm for 12 years now and we are never disappointed! We can find a good quality and affordable mattress and even get it delivered within 24 hours. Excellent customer service!
Fantastic experience. Me and my gf were first time mattress buyers, and Benny walked us through everything. He was super nice, very patient, and made sure we had all the info we needed to make a good decision.
At one point, when we were pretty set on a somewhat expensive mattress, Benny had us try one that was similar, but much cheaper, just to make sure we knew all of our options. That stood out as a highly ethical move by someone who truly wanted us to find the best mattress for us. We ended up going with the more expensive one anyway, and we couldn’t be more excited!!
The selection was also incredible and the whole process is very organized and efficient. They are pros, I can’t recommend highly enough!! We will definitely be back.
I went with my mother to help her buy a new bed at the Kirby location. My mother is a difficult customer. Thank you Benny and Andy! They go beyond helpful. They both were so kind to her and very informative! They know everything you need to know when purchasing a new mattress. Since my mom doesn't use the computer, I promised her I'd write the review. She is one happy customer with her new bed! Regards to Benny and Andy.
Ben was an awesome sales person! Knowledge and no pressure.
Best experience I’ve ever had at mattress firm! Brandon is awesome and helped me find the best mattress for my fit! I was nervous on committing on a big purchase but he helped me navigate through those worries and commit to finding a perfect mattress. He’s super friendly, open, down to earth and understanding! If you need a mattress and great salesman come see Brandan he’s great!
My wife and I went to the store at 5320 Kirby Drive in Houston, Texas yesterday and bought a mattress and the adjustable frame. Sydney was our salesperson and he very patient as he explained every possible option available to us. We walked out happy about our purchase and have no second thoughts about it. Sydney was great to work with.
Brandon did an amazing job helping me find a new mattress set for me. He's extremely knowledgeable about all of the products in the industry and had great customer service as well. Come see Brandon at Kirby he will take care of you & will have you in & out of the store in no time!
Brandon at Mattress Firm Kirby location was wonderful helping out me and my mom. He was knowledgeable and professional, listening to my personal prefrence and needs. Brandon took his time with us as we tried out different mattresses and ultimately made our final decisions. He had an answer to all of our questions and we had a lot as this was my first time buying a mattress. I would definitely recommend this location. Be sure to ask for Brandon when you come in, he's definitely one of the best yet.
Brandon did a wonderful job working to fully understand my needs and wants in a new king size mattress. After taking up a solid amount of his time testing out several mattresses, he helped me find the perfect one! He was reassuring with the 4 month testing period and was able to get me 0% apr for 2 years! Excited to get this mattress delivered!
The team here is great. They ask questions and guide you to several mattress that will best meet your needs. They are extremely knowledgeable about the different mattress and features.
Brandon Henderson helped my wife and I have the best mattress buying experience of our lives. We walked into Mattress Firm on Kirby at 8 PM - just one hour before they closed - not intending to even buy a sheet. Then, we met Brandon. He was patient, informative, kind, and never pushy. His deep knowledge of the features and health benefits of the mattresses and the bases led us to the perfect mattress for us. Afterward, purchasing was simple. He walked us through every step of the process as we applied for financing. We were relaxed and felt confident about what we were buying and for how much. Now we have a top of the line mattress at a great, affordable price. Thank you, Brandon. You’ve made us into lifelong Mattress Firm customers.
Super attention to detail. Really appreciate the professional attitude and knowledge of best options to choose.
I purchased a new mattress & box spring from Ben Del Bosque, Sales Manager at the Kirby/Bissonnet location recently, and had a wonderful experience. He was always cheerful and willing to help in any way he could and knowledgeable of the products as well as their procedures. Once the mattress and box spring arrived, the delivery guys did a great job carrying it up to my 3rd floor bedroom and hauling off my old set. I highly recommend Mattress Firm and would definitely go back to see Ben next time I am in the market for a mattress.
Sidney's great! Got beds for the my wife and I as well as my oldest daughter (6 yoa). Felt like I got the deal of a lifetime. Will definitely be back for my younger 2 daughters when they need new mattresses! Thank you guys for making it easy.
Brandon H did a great job. Detailed on the different manufacturers and explained options such as adjustable bases and how the the mattresses varied from one another. Worked with me on deliver date/times as well to work in my schedule. Even followed up by text. Thank you Brandon!
Brandon was so so helpful with my mattress purchase today. He let me try out all of the different mattresses in all of the different price ranges until I found the perfect one. Brandon also helped me find discounts on delivery fees and assembly fees. Overall it was a great shopping experience.
This location has everything and the support team was awesome. Patric helped us and he was very helpful and was able to answer all our questions and concerns. If you’re looking for great deals this is the store to shop at. Bought our bed on Saturday evening and the red carpet team delivered less than 24 hrs later and installed w/o any problems.
Brandon was the absolute best. We accidentally had the wrong address and our delivery got rescheduled. That’s when Brandon came to the rescue offering plenty of good solutions. He was an initial sales person when we bought the mattress. Excellent service. He didn’t stop with offering and arranging a new solution, we made sure to follow up with us after delivery was done to ensure that we were taking care of.
Btw. We really enjoy our new mattress 👍🏼
I had an amazing experience at the Mattress-firm branch at Kirby. Brandon listened to all my requirements patiently. He outlined all the options at this store explaining all the advantages and disadvantages. He then provided an overall breakdown of costs with the associated discounts, which made making the decision easier. I would highly recommend using this store. I feel like I had a very good value for money, including free delivery, free haul away of old mattress and free mattress protector.
Very good experience, salesperson (Andy) is very knowledgeable and patient. Showed me a great selection and helped me choose what I think will be the perfect bed for me.
Excellent service. Very knowledgeable sales agent (Natasha)
Our experience here was excellent. Sid was professional throughout the entire process and we appreciate his knowledge and expertise. He found us a mattress that we really liked, and provided us with everything we needed to make and informed purchase.
Sydney was so helpful and patient while I was purchasing my mattress. He is so knowledgeable and able to answer any questions. I am glad that I had someone who knew so much helping me with this huge purchase. Definitely would recommend this place!
Brandon was amazing from start to finish. I walked in not know really what I wanted as a first time serious Mattress buyer. We tested out multiple mattress for firmness and was able to explain the technologies behind each. He took his time and I got his undivided attention. I feel like I am walking away with exactly what I wanted and where I was ready to wait a week to receive my mattress but he said it will arrive tomorrow!!! My Purple Mattress 3 series everything but the service I received will bring me back for the intellibed midnight when I’m ready to update guest bedroom. Thank you for everything Brandon you are a ROCKSTAR!
My husband and I wanted a quick no fuss experience to buy a mattress for the guest room. Montana was the sales person who helped us. He was great. He didn’t try to sell us on anything. He simply answered our questions and didn’t push us in a certain direction. There are many many Mattress Firm locations - but this is the one you want. No matter your location, make the drive to this location. Ask for Montana - it will make the mattress buying experience a pleasure.
Brandon was great! come see him for your next mattress set he will look out for you. We didn’t know what to get or what to expect when we first walked in. But he made it simple & explained everything in depth & made the options easy. He will make sure you get the best price for the best mattress come see Brandon asap.
Sis was very informative on the type of mattress I was signing up for and working with me and my budget. He did a great job and making sure I got exactly what I wanted at a price that worked for me.
Andres was very knowledgeable about his products and gave us knowledge about our desired product. Ultimately he convinced us to purchase something I believe that we will be genuinely happy with. Thanks Andy!
Brandon was my salesman and did a great job helping me find what I wanted in my budget. I had a great experience and left very happy with my purchase. Quick and easy!!! I would recommend this location and Brandon to friends and family. He was very knowledgeable and friendly.
Great store and sales associate Ben. He was a huge help making our purchase work for us
I’m so grateful that I drove from Cypress to this store! Devonte greeted us at the door and immediately guided us to our dream mattress. I know that we will sleep great thanks to him. I recommend him to anyone and refer to all of my friends in need! Come her for great customer service.
My wife and I were helped by Ben DelBosque, he definitely left a good impression for us! Ben was very informative and patient and helped us pick the perfect mattress! Because of Ben we can say goodbye to junk sleep forever! We will be referring!
This is actually Maggie Ballard (not sure how to change the profile name) but I had a great experience at this mattress firm. Andy helped us out so much in my first experience buying a mattress for myself. I’d been searching online for so long - but he gave a great, non-confusing explanation of what mattress would work for me in my price range.
The team was very courteous upon entering the store. Benny was my sales rep. He was very patient with me and did an exceptional job explaining the different types of mattresses. I’m very excited about my new master bedroom mattress set!
Brandon Henderson was super helpful! I bought a mattress from him for my son's first toddler bed. He was very patient and spent a lot of time going through all of the different options with me. I actually called on the phone because I didn't have time to go to the store. He was willing to help me whereas other stores kept trying to get me come into the store. I ordered and paid for it right over the phone and it was scheduled for next day delivery. Easy and super convenient. I highly recommend Brandon if you need a mattress!
Wow...I don’t even know where to begin! I am brand new to the Houston area (Chicago born and raised!) and needed to visit all the essential stores to fill my new place with furniture.
I stopped by the Mattress Firm on Kirby and was greeted by a man named Benny. I could write a novel about how great it was to work with Benny but long story short, he was nothing short of amazing!
He was super knowledgeable and gave a great explanation of all the different mattresses and price points and best of all he helped me get a great deal and offered us fast delivery free of charge!
He even let my boyfriend try out the massage chair and they chatted about TVs and other typical guy stuff haha. Just such a nice cool dude, Benny I mean, but my boyfriend is cool too 😌.
Bottom line it was a 10/10 experience and I highly recommend working with Benny!
Brandon is the man. He helped me in choosing the best mattress for me given my price range. He helped me go through the process of finding a mattress and ensured that I was comfortable with the mattress. He didn't rush me at all, and when I finally chose the mattress he made the process seamless. If you're in the market for a mattress, go to Kirby and talk to him. He knows a lot about the technology of the mattresses, the difference in quality for price ranges, and was very good at figuring out a good mattress for me. Go talk to him if you need a mattress!! He'll take care of you better than anyone else can
Brandon Henderson was absolutely fantastic! As soon as I walked in the store he greeted me to make me feel welcome, comfortable, and his help available. He allowed me to take my time browsing and sorting through the options I already knew I wanted-and presented the various options that were in line with what I was looking for. He did all of this even though the store was set to be closed in 10 minutes-and remained to help me make my purchase until an hour + after close. He was so genuine, helpful, and honoring of me and what I came for-and made sure I got the mattress I needed (a Purple 2, pillows and all cause it’s that good) and got it delivered as fast as possible to get that dream sleep I am so desperate for. I highly recommend seeking him while your there if you can-and I’m so grateful for the time that was spent to make my experience one that was as quick and beneficial to me as possible.
Went to the store to make a final decision on a mattress for my master bedroom. Brandon was extremely helpful and knowledgeable. He walked me through several different brands and styles with me explaining the differences in technology and material. Happy I went in today. Would definitely recommend the Kirby location. Thanks again Brandon.
Kirby was most helpful in getting the mattress cover that I wanted; it was not in stock so he ordered it to be shipped UPS to me. I appreciated the friendly service. I have the same mattress cover for my daybed and wanted to put the same one on my own bed. Excellent product !
This is the 2nd mattress I buy from this store. The service provided by Jamil was phenomenal. He was patient in figuring out the right mattress to fit the needs of me and my wife even though we had different preferences. He is knowledgeable and courteous, and he narrowed our mattress options down to the ones that felt right for both of us, and that fit our preset price range. He also helped us with financing and we got a good sales deal. The store is clean and spacious, and it even has a place for our 20-month-old daughter to play while we were browsing. I recommend this place highly!
What great customer service I just received with Hugh and Montana. The process was quick and simple and most importantly, I got what I needed. Hugh and Montana made me feel at home and were extremely knowledgeable about everything having to do with mattresses...amazing!! I highly recommend you come to these guys. I am a customer for life. Thank you again Hugh and Montana. Mattress Firm is very lucky to have people like you.
Had an amazingly helpful and friendly experience! I came in needing a couple mattresses for a guest bedroom and I walked out less than 30 minutes later feeling very happy with a good and affordable purchase! The store manager, Benny, was incredibly helpful!
Brandon was so helpful! As soon as I walked into the store he greeted me and helped me get started on my mattress search. He was working with another customer at the time however he made sure he was attentive to both of us. Brandon offered helpful information on a variety of choices and made sure I left with a mattress that fit my needs and my budget. I highly recommend this store and will be back in future to get my Tempur-Pedic! Thank you!
Devonte was amazing! It was my very first time mattress shopping and he was very patient with me, very thorough. He knows A LOT about the mattresses and is very informative. He will right-fit you to the best price, deals, and best quality! Totally recommend to ask for him!
Brandon helped us with our purchase. We purchased 2 Tempur-Pedic mattresses. He was very knowledgeable on the different mattresses and the benefits of each. Brandon was professional and provided excellent customer service. I absolutely would purchase another mattress from him. If you are in the market for a new mattress I definitely recommend Mattress Firm and Brandon.
Received great help and support from Brandon who made sure we were happy with our choice. Will be so happy to get our new mattresses tomorrow - kind and knowledgeable service.
Great service and delivery
One nice Bed.
Benny and Andy were incredibly helpful. They made the process very easy. They weren’t pushy and didn’t try to just sell us the most expensive mattress.
for several homes around the country, the employees here help organize and have my beds delivered as promised and on time
The sales guy Montana was great. My boyfriend and I went in looking for a new mattress set for our new apartment and had no idea what to get. He walked us through all different styles and types. Never rushed us; felt like we tried every bed the store. We were able to find the perfect one and he explained the delivery and all charges!! Great job!!
I have purchased my last three mattresses from Mattress Firm. Every time I go in, my customer services expectations are exceeded. I was helped by Kenneth Tuggle. He was very patient and knowledgeable. With his expertise, I was able to find the bed that most Suited my needs. I am forever grateful. I would highly recommend this store to everyone. Stop reading and head there now! You won’t be disappointed.
Staff was friendly, responsive and very thorough in explaining every detail in determining which mattress fits your needs.
Montana was extremely helpful. He didn’t try to upsell me and found the perfect mattress fit for my needs. He saved me about $360. It was a very quick and easy process and I would definitely recommend for anyone looking to purchase (I would not go to the mattress firm location near the galleria as my experience with them was the exact opposite). I was in and out of this store in about 30 min from start to finish. So excited for my new bed!
Brandon did a great job in helping us decide the best mattress. He gave us honest and well informed opinions on the possible options. We eventually decided on a Sealy. Brandon was throughly professional and knowledgeable throughout the process. He was very friendly and informative!
Andy is really great at customer service.
I was given little to no information about my refund (FL location) I just wanted to know if it was processed since it’s so close to Christmas. He was really nice and helpful. Give Andy a raise for Christmas!
Eddie was incredibly nice and very attentive. From the moment we walked into the store he welcomed us and got straight to assisting us in our needs. We came in looking for a specific mattress we had seen at a location previously and he was quick to show it to us and even give us a better price. Highly recommend!
Benny was EXTREMELY helpful, knowledgeable, and patient in helping me pick the right mattress and accessories to suit my needs. Highly recommended!
Awesome! Brandon was super helpful in picking out the best bed and base for me. Gave us plenty of time to look and try different things out and ask a ton of questions. Would highly recommend coming here to get a bed!
Natasha was helpful, knowledgeable, and professional.
Also her coworkers assisted, and they all worked well together. What a pleasant place.
Andres Perez really help us out tonget the best bed possible. He explained in detail what was our issues with our bed we have. Got us into a king pressure smart adjustable bed.
Cant wait for ot to be delivered so we can sleep better.
Brandon helped me at this location and it was excellent. Was not looking forward to the process of shopping for a mattress as I really am not familiar with any of the products, but he walked me through it and made it a very efficient and enjoyable experience. I would definitely recommend this location and plan on returning when I need a new mattress in the next few years.
My husband and I were shopping around for mattresses and we got the best deal from Mattress Firm today! Our sales associate was Montana who did a superb job with giving us our perfect mattress match. Would definitely recommend 👌🏻 …
Good friendly service. The sales representative listened to what I was looking for and didn’t try to oversell. Service was quick and seamless.
We’ve purchased several mattresses here. Our sales rep, Lauren, was very knowledgeable and not pushy. I knew The type of mattress I wanted when I went to the store. She showed me several options and explained the differences. We’re very satisfied with the mattress we purchased. She scheduled delivery for the next day around my schedule. The delivery guys called ahead to let me know when to expect them. It was a good experience.
I went to Mattress Firm on Kirby and the staff was amazing! My salesman was Eddy and be treated me like royalty!! He showed me all of the models and knew all the details of each! He also gave me a great deal. I HIGHLY recommend others to go there. It was amazing!!
Devonte Roberson was so helpful. He took his time showing my husband and I a variety of mattresses and adjustable bases until we found something that we liked and worked with our furniture. He gave us a great deal on the package too. Thank you!
Mr. Devonte was incredibly helpful and showed me a wide array of mattresses informing of the pros and cons. The sales process was quick and easy. Overall, a very convenient and excellent experience.
Ken our salesman was attentive without any pressure at all for pricing or buying. He was very kind, outgoing, and easy to work with. We were happy with both our end product and price. Overall excellent service with good selection of beds.
I purchased my first mattress during the fourth of July sale from Montana. He was very personableand professional during my experience. I appreciate how he took the time to educate me prior to providing me with various options based on my input. My delivery was on time and I am extremely satisfied! I'll definitely be referring others to this location in the near future.
Came in just to try out the Purple Mattress and Brandon Henderson’s expertise along with the timely sale got us great financing on the Purple 3 mattress.
I didn’t think walking in that it was possible for us to walk out owners of a new mattress but here we are. The best part is he was able to set up the delivery to come at the end of the month instead of immediately so that we didn’t have to store our new mattress before a big move!
The young lady that helped us was very professional and answered all our questions.
Really enjoyed working with Benny! We had gone to many other mattress stores and this was the best one so far!
We visited this location to look at our first mattress, Benny was very friendly and very knowledgeable! Highly recommend!
Everyone here was very nice at Kirby..Brandon demonstrated the adjustible base for me and discussed the prices when I asked. It would help before final checkout to go over the different size prices on a printout (especially for more expensive name brands) so we know how it all tallies up and what discounts were taken into account. Please shop here..they will take care of you and give you some great promo deals! Cannot wait til my bed is delivered. I have been wanting a top of the line brand like this for some time..it was affordable due to financing. I appreciate the kind and helpful staff here.
Brandon is AMAZING! Go to this store, ask for him specifically. You won’t be disappointed.
I saw a great Memorial Day sale on the site, and found a Serta King mattress that I liked visually, but I wasn’t certain of its quality. I went to the store to get a feel for it, and an approval from my 9 year old, for those quarantine-snuggle-with-Mommy-and-watch-Netflix days.
Brandon greeted us. Instead of simply pointing me towards the mattress, he really took the time to get a feel for what I wanted, and even how I slept. Brandon sold me a better Serta King mattress that offered the support and comfort I needed. He also found me an AWESOME high-end adjustable frame! I spend a lot of time in my car for work, so the lumbar and massage settings are a godsend for my stressed out back and legs! My daughter definitely approves!
Brandon isn’t just a salesman, he knows his products inside and out, and really knows exactly how to make his customers happy!
Thank you Brandon, for your time, your kindness, and your knowledge! I LOVE the new bed. Mattress firm on Kirby is my new favorite store!
Amazing service and quality! My husband and I are so excited to get the mattress, foundation, and pillows of our dreams! If you are in the market for a new mattress, definitely request Devonte as your salesperson :)
I liked this store because it was not crowded on a weekday morning, and the sales manager seemed very knowledgeable about all aspects of choosing a mattress and good sleep habits.
Go see Brandon - best service, didn’t rush or push anything, was there to truly help us find the best bed for our needs. So patient while we tried literally every mattress in the store. Walked out two very happy people. As Brandon would say - not all superheroes wear capes!
Andy was efficient and cheerful in helping us with the bargain selection that we needed. The next-day delivery was exactly as scheduled, and the delivery team was quick and pleasant. We were pleased.
It was a pleasure working with Devonte. I did not have a clue on what kind of mattress to purchase. He was very attentive to my needs. He was very knowledgeable about the products and helped me pick the best mattress. I am a satisfied customer!
We had a great experience with Benny at Mattress Firm. He was so friendly and knowledgeable, and we didn't feel rushed at all or pushed to buy a pricier mattress.
Andy was very knowledgeable & helped us make the right choice on a new Beautyrest Beyond mattress, I went to Mattressfirm intending to buy a less expensive mattress & ended up getting the higher grade after learning that there really is a difference & in our case spending the money made sense
Great location. Ken was very helpful in answering questions and setting up delivery for my new matress. Was also not too pushy like many salesmen I've spoken with at other locations.
My boyfriend and I worked with Montana (just like the state) for our first mattress purchase, and had a great experience! He wasn't pushy, gave us time to talk, and got us all set up with new pillows, mattress protector and sheets. He was really easy to work with and it was a very easy mattress buying experience.
Andrés Pérez did great for us. Easy going person and he solved all our doubts. Excellent person you have in this branch.
They have good deal. And their service is great. William helped me to find the best mattress. Thanks.
Had a great experience with Benny — didn’t pressure us at all, was very knowledgeable, helped us choose a very nice mattress. Pretty good price too with the sale they had going on!
Incredibly nice and informative, made me feel really secure and happy with my mattress decision!
Exceptional service and great selection. We really wanted to try out a Purple mattress before buying one and this was one of the only places to have it in store. Brandon was very helpful in helping us identify the perfect mattress!
I learned more about beds today in one hour than in my entire life. I felt like I just left science/anatomy class learning about all of the differences in what each bed option I was looking at had to offer for my spinal cord and circulation etc. Brandon did a great job explaining everything to me and helped make this very important decision a lot easier to make. Brandon took a lot of time with me because I came in kind of late and after it was all said and done he stayed after closing time to make sure I was situated. I had a lot of annoying questions but he handles them all with class!!! He also convinced me to go with the healthiest option for me and explained how in the long run one particular bed would work better for me. I didnt really know what to expect because I haven’t bought a bed in a long time, but I certainly didn’t expect to have such great service :)
Brandon, the manager at Kirby location, was so helpful today! I needed some expert advice on which types of mattresses were best for my needs, and Brandon was able to help answer all my questions. He was a pleasure to work with.
I went to Mattress Firm a couple days ago. I promptly received service. Got advise on several luxury pillows, and got to lie on them with protective paper barrier overlying the pillows. I got the exact pillows I needed for comfortable sleep 😴 💤. Great service! …
Montana took very good care of my fiance today. Great recommendations on mattress and products. Very happy with my purchase! No pushy sales and excellent customer service. Definitely recommend see him and this location
Thank you Benny Delbosque for making our experience at mattress firm so pleasant! For showing us in detail the differences between all the mattresses to helping us set up our delivery date, definitely recommend and will always use you as our mattress store!
Devonte Roberson is the store manager and is extremely helpful with everything. He helped us from A to Z and informed us all about each mattresses until we found the right one. Definitely recommend going here!
Brandon is very knowledgeable & professional. After going to several stores, he made it easier for us to decide and buy on first visit to his store. Plan to return for a second mattress.
Zach Long has been great helping me find the right mattress I needed. His explanation on all the mattresses were very informative and helped me get a great experience in picking out my mattress.
My experience at Mattress firm was great! We got in and got right out. Eddie offered us excellent service at this location, he is a real stand up guy and he is going to make sure you get exactly what you’re looking for!
Very knowledgeable and informative about every mattress that we tried out. They didn’t guide us in one direction or the other by educate us on the mattresses that we were interested.
Very patient and helpful staff
Great experience at Mattress Firm Kirby. Our salesman was Montana and he was very knowledgeable, quick, and friendly. He gave us the best recommendations and a great price we could not resist. Definitely recommend this Mattress Firm location!
Brandon is a real life superhero!!! Brandon helped me select a tempurpedic luxe adapt mattress, and delivery was free! Brandon is very easy going, and informative, and didn’t hesitate. Brandon impressed me with how many financing options were available, and got me the best deal! Thanks Brandon!!
Prices we're highly competitive. I shopped between the natural bed store, Mattress1 and here for my King bed and a guest queen mattress. The sales person was very knowledgeable, took time to understand my back issues and made suggestions to help save me money and a get better bed. The mattress was delivered the very next day without issue, the delivery guys even hauled away the old beds when I asked AT NO CHARGE!
We received excellent customer service at this Mattress Firm! Travoy and Juan went above and beyond to make sure we were thrilled with our purchase - even going as far as personally driving to a different near by mattress firm location to pick up the 2 pillows we wanted. They were friendly, polite, professional - and gave us a great deal on a mattress that was delivered quickly! I would definitely recommend this store and Travoy and Juan!
I am a longtime customer of Mattress Firm. I highly recommend their mattresses. In addition, their employees go out of their way to give you wonderful service and they are very professional.
My last experience was in November 2017 and I worked with Lauren and Montana at the Kirby store. I will continue to recommend Mattress Firm and to send customers to Lauren and the Manager Montana.
Brandon is a really awesome sales person who is very knowledgeable about mattresses, especially when it comes to Tempur Pedic. If you are in the market for Tempur Pedic please go visit Brandon. He is the true expert and it’s like conversing with a degrees professor.
Montana was great to work with, helped me find the best fit for me. He was very knowledgeable. Overall it was a great experience. Love the mattress I got and the service was fantastic. Would definitely recommend coming in and getting a mattress from Montana.
Visited this location to try out Purple mattresses and worked with William. He was wonderful to talk to, very informative, and made sure we were comfortable making a decision to purchase. Would highly recommend this location and talking with William if you are looking to make a mattress purchase!
Ian was so helpful. He took his time showing us (my wife, I and Maltese) a variety of mattresses and adjustable bases until we found something that we liked and worked with our furniture. He gave us a pro forma invoice detailing our selections that allowed us to research the specifications, warranties and prices of the mattress and base on the internet. He also matched the lower internet price of the mattress savings us an additional $400 the following day when we finalized our purchase.
My fiancé and I came in to look at purple mattresses for when we get married (March 2020). Brandon Henderson was able to help us discuss all of our options and even worked with us to have it delivered at a later date to our new place! The 0% interest financing made it possible for us to have our dream bed now rather than having to wait like we were going to! Highly recommend this location if you are unsure about your options and want to see what’s possible!!!
Montana was a true blessing for me. I walked in looking for the right bed and he was very helpful and very knowledgeable of the product. I'm happy to say that this is my second purchase with Matress Firm and I am a SATISFIED CUSTOMER!!!!!
Brandon was amazing! He went above and beyond. I needed a matress today and I had a budget, Brandon made it happen! I really appreciate how helpful he was and that he was willing to work with us.
Devonte was the best salesman I've met in years... Open with all of the prices and deals and always stated the upsell as an option. He never brought up something we said we didn't like again and was actively trying to find out what we would love at a price that we could afford. We walked out with an incredible deal that fit our budget and a bed we are looking forward to! If I had to do it again I wouldn't go anywhere else!
They are so nice and friendly team. We got Devonte Roberson help us pick the right one for us.
He didn’t try to hard sell like somewhere else that we have been before. Thank you so much and we definitely recommended u to others of my friends.
We worked with Bennie, in Houston, Texas, on Kirby. He is just wonderful. He really knows his job, believes in what he is selling and even when we weren’t sure about our third bed came right back for us and made sure it worked for us. He is the best!!!
I purchased my mattress and bed frame from a different location that recently closed down, but the sales Sina (who has now transferred to this location) was very helpful on finding discounted prices including the purple mattress by purchasing through Mattress Firm. There was a slight hiccup on the delivery of the mattress (the bed frame was delivered within 2 days after purchase), but in the end I got the purple mattress and the free pillow it comes with through great follow up and communication with Sina.
Devonte was incredibly helpful and friendly! He helped me pick out the perfect mattress for my guest bedroom quickly, efficiently and answered all of my questions. Highly recommend!
College student purchasing first time mattress. Sales associate Anjali was very helpful and informative on all options. She was able to offer a great deal! 10/10 recommend
This was my first experience with Mattress Firm and it honestly couldn’t have went better!
Brandon was so helpful and was able to answer all my questions and get me the best possible deal for what I was looking for!
I can’t thank Brandon enough for such a wonderful experience! I will definitely be back and will recommend this location to my friends and family!
We went to Matress Firm on Kirby, and we were greeted by Juan. We were interested in a Purple Matress, and Juan was very knowledgeable on these beds. He did a great job showing us our different options, and answered all of our questions. We ended up purchasing one, and are very happy with our experience. I would definitely recommend this store, and make sure to ask for Juan!
Came in needing a mattress quickly...Eddie & Juan helped me with the utmost efficiency. I was in & out in less than 30 minutes. Plus, they informed me of all discounts made available to me. You can’t beat that! I’d recommend everyone check them out. Ask for either of these 2 guys, you won’t be disappointed.
Great store with an excellent manager.
Worked with Brandon to find a new mattress. Very respectful, honest and helpful. A great experience. Really excited about our new Purple mattress. If you are in the market for a new mattress, go visit Brandon @ Mattress Firm!
Today we stopped by this location on Kirby to get a simple mattress to replace our uncomfortable one we had purchases a year ago online. Montana, the sales associate helped us find the most comfortable matters and adjustable box frames. I really value my sleep he was so helpful!
We really appreciated Brandon’s help! We came in a couple times because we had a lot of questions. He was really patient with us and helped us find the good fit for us. Highly Recommend!
Brandan was an outstanding salesman. I needed three new mattresses in a hurry with same day delivery for my children and Brandan made it happen quickly. Smart, knowledgeable and a pleasure to work with!
Benny was a pleasure to work with, and I certainly recommend this location. He was knowledgeable, straight-forward, and answered all of my questions. Easy, and stress-free experience for sure!
Excellent customer service, great choice and quality. Montana and Marcus were extremely helpful and gave us great advice.
We will definitely come back here for our future mattress needs and will recommend this place to anyone looking for a mattress.
Benny was great!! Very friendly, personable, knowledgeable and helpful!! He made this experience very smooth and easy.
Sid at the Kirby store in Houston was fantastic. He helped me select the correct bed and mattress for my elderly parents and his knowledge and professionalism was AWESOME!!!
Devonte was my salesperson. He knew the details of each mattress I asked about, and when I told him I needed a semi-firm mattress to relieve long days at work, he pointed me to a hybrid. I thought hybrids were reserved for Teslas and Priuses. After I made my choice, Btandon helped me the next day to schedule delivery. This wasnonenod the easiest purchases I've made in a long time. Thanks MF Kirby!
Andy was great helping pick the right mattress for us. The purchase and delivery went perfect as well. Very impressed!
Brandon is the best! He helped us get the mattress of our dreams for our little girl. Leaving happy and taken care of. 0% financing is great!
Sid was very helpful answering any questions we could come up with and made the entire mattress shopping process so easy
Devonte and William were a hoot! I came in with a friend to help her pick a mattress and they were so great at respecting the price point and helping us try out different mattresses. If you need a mattress these are the guys for the job!
Enjoyed my experience here! Very informative and easy finance. Thank you so much!
This was my first time buying a mattress and my sleep expert Benny made the process 100x easier. If I could personally give him these 5 stars I would.
Great customer service! Very professiona and highly recommended. Eddie worked extremely hard to make sure I was satisfied and happy with my mattress of choice. Thank you so much, Eddie! You have a life long customer ☺️
I had an amazing experience today at this Mattress Firm on Kirby in Houston Texas. Our sales associate Montana Gangwer showed my husband and I what true and honest customer service really feels like! He treated us like family! He bent over backwards to make things happen for us and we walked away with an amazing bed and pillows to boot! Best experience ever!!! Please go and see this guy and buy a bed from him you will not be disappointed :). The Swaims
Benny did an amazing job with helping us today while looking for a new mattress for college! Great personality and he’s amazing with people. Would highly recommend going to see Benny!
Went to pick up a mattress protector and they didn’t have any so she called another store to find one for us. It was very professional and kind of her to help us out. I was very appreciative.
Devonte is a great salesman - honest, down-to-earth, and direct. He helped us out with a Tulo mattress and purple pillows. Devonte will work with you, negotiate a good price, and help you out thoroughly with the logistics of buying a new bed. Great experience overall!
Great salesman, Brandon is awesome! Took care of us and helped a ton! Great person, better salesman! I highly recommend Brandon, be will help with all needs.
Brandon Breezy. Wonderful salesman who sold my boyfriend and I a tempur-pedic luxe breeze, BEST mattress we have ever laid on!! We initially came in for a Purple, but Brandon approached us and said it wasn’t the Bugatti of mattresses, so he took us over to the luxe breeze and we couldn’t go back! The mattress is cooling, adjustable bases that vibrate, I could feel the tension in my spine relieved. We got to mattress firm at 7:30pm, and he even stayed after until 9:30pm with us when the store closes at 8pm! Brandon made buying a tempur pedic a BREEZE.
My wife visited with Victor and learned about the Purple Mattress. I subsequently visited with Mr. Allen and he did a fine job explaining the benefits to me. We purchased two beds. Can’t wait for them to be delivered!
Montana was awesome! He showed me how to pick the perfect mattress and did a great job helping me compare mattresses. Normally I’m very indecisive, but this decision was easy!
Devonte did an amazing job showing me many types of mattresses today! I got one at a great price, thanks to him. 100% recommended
We went in today to look at a king size mattress. Eddie and Hugh were incredibly personable and helpful. We were in and out in 15 min with an order for a new mattress. I definitely recommend going there if you need a new mattress. Thanks guys!
Beeny is the most amazing person ever. Helped us very efficiently. Highly appreciated and highly recommended. Great great great customer service
Brandon is a hell of an employee who had the patience to explain, first to me then to my wife, the advantages of the different firmness in each TemperPedic mattress. He obviously knows his product and never showed any sign of irritation with the many questions AND changes he had to make in the delivery process. This is our third mattress purchase from Mattress Firm and so happy we, by chance, because of the lockdown, had to go to the Kirby store. He is a rare jewel among uncommon gemstones who tolerated our sometimes being a pain in the butt. Dr. & Mrs. Ken Weatherly
Mattress Firm, Mattress Firm, what a long history my family has with thee. My uncle has sold mattresses for over 50 years and many of those years where with Mattress Firm. One word describes it all for this Mattress Firm Kirby location - Respect. My wife and I stopped into Relax The Back to pick up some freebies and were enthused by their technogel and tempur pedic beds they had since we had the original tempur pedic king size bed for many years. However, for the name, you pay a high premium and the original tempur pedic left us with pressure point aches and the bed retained tons of body heat. We then literally hopped next door to Mattress Firm with the advice of my uncle, where you can find the same quality or better as a tempur pedic for a fraction of the price. Ken Tuggle greeted us at the door with a huge smile and wonderful enthusiasm, Devonte greeted us as well respecting the rapport that Ken would soon build with us. The entire experience in the store was a delight, coming from a background in sales, I felt that there was no pressure in making the sale on a certain spif item or featured product, but the experience instead was purely about getting us in the perfect bed. We tried all the memory foams, hybrids, pillow tops, medium, and plush. Also checking out the adjustable bases as we went. At the end of the day we ended up with an awesome deal with the top of the line beauty rest queen, an adjustable base, plus more. Ken and Devonte were incredible, I can honestly say that my wife and I highly respect them not only as our go-to salespersons which we recommend to EVERYONE, but dear friends in which we made just in the 2+ hours we were in the store. Stumbling upon the idea of a new mattress not only turned into a fantastic experience in-store but a giddy childhood excitement to experience the products that Ken and Devonte fit us into to make our life exponentially better. My wife and I highly value and put great importance on our sleep. We are confident that Ken steered us right, Devonte as the store manager helped complete an awesome deal, and Mattress Firm trained some superb gentlemen to run this Kirby location. I am happy to refer anyone here, and even happier to call Ken and Devonte friends of my wife and I. Thank you again to Ken, Devonte, and Mattress firm. Rest assured that these two fine gentlemen represent your company with pride and dignity. May they achieve great success with Mattress Firm and may Mattress Firm continue to hire stellar employees like Ken and Devonte. Kudos my friends, Kudos.
Been shopping at Mattress Firm for years. This time was by far the best service. Thanks.
Montana Gangwer realizes that the products he represents are only as good as the customer service he provides to his customers. It is is package deal. When our home burnt we lost everything we owned, Montana was one of the first calls we received offering us anything he could possibly assist with both personal and professionally. He simple called and said " Aunt Sondra , I love you what can I do to help?" Then he did.
Met the most awesome helpful sales staff! Made my experience easy and no pressure! Walked out with exactly what I needed!! Thank you so much!!
Service in this store is really great. They helped me find what I needed. They let me try the mattresses as many times as I wanted. Williams is very good, he got me the good price for the mattress I liked.
My boyfriend and I had a fabulous experience coming in today. Eduardo was so helpful and accommodated our price range really well. He was patient and extremely knowledgeable as we explore all our options. Definitely recommend the place!
Came in looking for mattresses to try out before buying online for the memorial day weekend, but Brandon helped me out and gave me a great deal on a pricey mattress and threw in delivery and the perks. Brandon was awesome and helped me out during this Covid19 economical crisis!!!
Andy was very informative and helpful!
Johnna was fantastic. Asked us all the right questions to narrow down the perfect bed for our individual sleeping styles. Was very helpful throughout the entire process and answered all the questions we had about the technology in the newer style beds.
I really appreciate william who helped me and my boyfriend out, we had no info on mattresses and we learned a lot in just 30 minutes. Very helpful and very generous, and was very patient with us as well. I’m really thankful for his help.
William Allen was wonderful to work with! He helped us find the perfect mattress and was extremely knowledgeable. I highly recommend having him help you find what you’re looking for!
Came in wanting a quick experience, and got it done. Montana and Anthony helped make the process simple. Friends and family sale saved me 20% and got an easy delivery scheduled.
The sales guys at this store, Montana and Hugh were great. No pressure very knowledgeable. They even went so far as to move mattresses around to allow us to try the bed and base combination.
Had a great experience at this location. First with Montana he was the best at being informative and professional. Answered all my questions Politely and with full knowledge of everything I would be purchasing from the store. If you’re going to buy a mattress buy it from this location!.
Benny was a great help. Exemplar service!
I worked with Devonte at Mattress Firm, he was very informative and helpful. I have significant back and shoulder issues and he patiently helped me make a good selection, and then helped me get a good price.
We just stopped in for sheets and Brandan too wonderful care of my mon and me. He was helpful and took time out to show me the new Breeze Tempur-Pedic mattress! I will be coming back to this location soon to by my new bed!
I had a great experience. Benny was so fantastic, knowledgable and friendly. He helped me find my dream bed easily!
Brandon was a great help with my mattress buying experience! Very knowledgeable about the mattresses and what best suits your needs. Thanks again!
Johnna is the best! Super friendly and very knowledgeable. Helped us find the perfect mattress for our needs.
Very pleasant shopping experience. Benny was knowledgeable, helpful, informative and no pressure. Store was clean and practiced health and safety protocol.
Great customer service. Sidney was great, very knowledgeable, patient and honest. Highly recommend him.
Great experience with Mattress Firm! I have bought all my mattresses there. Montana was super helpful and professional. Would definitely call him again!
Brandon was very helpful and able to give me all the information I needed to find a mattress I truly enjoy. Brandon is very kind and courteous and if I were to buy another mattress I’d want him to help me out! Thanks Brandon!
Montana was very knowledgeable and helpful. Spent time explaining mattresses to help make a good decision. Also able to schedule quick delivery!
Brandon was very helpful and listened to what specifications I was looking for with my hip and back problems. Showed me a variety of options. Was very knowledgeable. Quick and painless. Thank you!
Ken was an amazing help and guide through my bed decision making experience. As a designer it was key to learn about the materials and advantages of its technical profile. Ken was apt in letting me know everything and I was able to leave not sleeping on the floor of my new place! Thanks Mattras Firm& thanks Ken!
I’ve never had a more pleasant experience purchasing a mattress. Montana was the best sales person. Thank you! We’ll be back.
Natasha was exceptionally professional and helpful!
Recently purchased a mattress from here and am extremely happy. I was helped by Montana and he delivered top service. Thank you and would highly recommend purchasing from him.
Sidney gives us a very good and professional service for introducing the mattresses. We are very happy!
Montana and Hugh are AWESOME!!!!!! Omg! I drive past this place every week and have been avoiding buying a mattress like the plague. I thought it would be similar to buying a car (spending more money than I anticipated, feeling like I got ripped off) but Montana made me feel like we were old friends! I knew exactly what I wanted (a soft mattress), and suffered from back pain, reflux and joint pain. I got financed, no money down and I feel like I just won the lottery! The mattress I selected feels like a cloud. Invest in your health and a good night's sleep is MANDATORY for better health! Thank you Montana!!!!
Andy was very informative and helpful in helping us choose new mattresses!
Had a nice experience with Mattress Firm. They were ready to help me find the best mattress for my new home.
Staff was very helpful in finding the type of mattress best suited for my medical conditions
Incredible customer service! Jamil is a phenomenal sales professional! He was patient, very knowledge of their products and made us feel comfortable. We highly recommend you checking out this location. Ask for Jamil!
So helpful! Great customer service - Montana and Marcus were very nice ! Montana especially hooked us up with a wonderful deal and a bed we really needed
Come by - check it out and ask for them both
Brandon was incredibly helpful, knowledgeable and professional. We were able to get the items we need at our budget and get them delivered the same day.
Devonte was excellent, recommend everyone that comes in for a mattress ask to speak with him. Gives detail breakdowns and makes sure you are getting the most bang for your buck!
Friendly, no hard sell tactics.
My purchase on getting a mattress was professional and my sales person Ben was very knowledgeable on all my mattress questions.
Can’t wait to enjoy my new mattress!
Devonte was very professional, knowledgeable, and helped me pick out a mattress that was in my budget without sacrificing comfort. Highly recommend.
Montana is the man! Just got me a full bed and he was extremely professional and knew all about the products. If you're in Houston and need a mattress, you NEED to buy from Montana. Highly recommended!
Soon as we walked in Devonte welcomed us and greeted us with a smile. We weren’t really sure on what we were looking for so he made sure to answer all of our questions. He was very knowledgeable and made sure we left satisfied. Thanks Devonte!
Brandon was amazing! Super helpful and add a great deal of information before our purchase! Ask for him when you come in!
Very helpful staff that made buying a mattress very easy and smooth. Montana is extremely informative and made sure we got the best mattress for our liking!
Benny was super helpful and helped me get a choose mattress.
We received prompt attention and service! Eddie was extremely knowledgeable and not at all pushy. I highly recommend them! Stop in while they are having their mattress sale!
Yes, Yes, Yes!!!!!! Great job to Montana and Hugh.....you guys have really helped my wife and I out with this luxurious mattress!!! Thanks again and will always recommend anyone to purchase from this store....It was very easy going and felt very unpressuring!!! Kudos!!!!
Mattress Firm on Kirby is excellent. Lauren and Odarious are both so helpful. My mom lost everything in Harvey and they were so patient and kind in helping us choose beds.
Elite customer service!! The manager was very friendly and knowledgeable about his products. I felt super comfortable making my purchase here :)
Brandon was a wealth of knowledge he really help me out I’ve got a serious L4 L5 herniated disc issue he walked me through all the different options on the beds and finally came to one that I know was gonna be perfect for me and he also help me out with the find the right kind of pillow and really made everything work out perfectly and then set up everything to to get delivered next day appreciate everything you did
Great service. This is the place to come get your mattress! Travoy and William were great at helping us find the best deal and accommodated for our needs!
Stopped in to look at mattresses, Montana was very helpful in helping us narrow down quickly what we wanted when we came in not knowing anything! Got us set up with what we want and the best options for us.
Came in to get a mattress and immediately experienced the best customer service ever. Eddie was great and I highly recommend going to the Mattress Firm on Kirby.
My wife and I met with Montana today at the Kirby store. He helped us pick out bed for son and considering bed for ourselves. Thanks so much for that montana.I would recommend anyone to go see him!
Great experience. Andres was very informative and very helpful. Worked very hard to find us the perfect mattress for us.
Today we picked out a mattress for my brother, who is moving. Montana was very helpful in the process of selecting the right mattress for my family and made the process very easy.
Brandon was very helpful and got me the best price. Brandon was very product helpful also.he answer all my questions. Go straight to him for the best deal.
Stopped by on my lunch break. Told them what I was looking for. They showed me all options with no pressure and ultimately gave me a great deal on a higher end set. Was in and out in less than 20 minutes. I’d highly recommend.
This Mattress Firm location helped me with my first mattress purchase! Thanks to Montana, Hugh, and Anthony I feel confident that I have made the right choice.
Ms Natasha was Informative and helpful. Made the selection process much easier!
EDDIE CAVASOS! Is your GO TO GUY!. His middle name should be Service! My husband made a purchase and left out the box spring!!!
I live in the hill country so delivery is limited.
I’m traveling and have out of town guests coming the day after. He actually called another business closer to my home and found a solution!!! Ridiculous over the top SERVICE.
THANK YOU EDDIE CAVASOS! You are a huge asset to your company!
The store manager, Devonte, here was really helpful and nice. I had a great experience here and would definitely recommend this Mattress Firm.
Montana helped to find the perfect mattress for us! Delivery was easy to schedule. Overall a painless process for us.
Excellent service and extremely knowledgeable about all their products. Would definitely recommend them for mattress and bed products!
I had a great experience with Sidney. He was very friendly and I got one of the best deals. Would definitely recommend!
Montana loves what he does and truly will give you the best customer service. He will work with you and your budget! Go see him to get the best deal and the best service :)
Salesman Montana was a great help!! Showed me all of my options and did a great job working with me to find my perfect mattress!
Montana is the best! Need any mattress? Montana is the guy! Very knowledgeable and nice. Mattress firm Kirby is the place. Simply astonished with the service!
Eddie was so helpful and accomodating. He knew the products and wanted to help make it all work. Excellent customer service and pricing. Just what we needed!!
Great experience. Montana provided a thorough rundown of features and functions, but also just let me explore and nap as needed. Found a mattress that feels just right.
William Allen was very helpful and informative. We are excited about our new mattress! Highly recommend!
Devonte was our sales person and he made us feel at ease, he was so helpful about the products and kind of mattresses they have..
I was so pleased with my purchase and I will be coming back and referring ppl there....
thanks DEVONTE for all your help
Andy was great with customer service. He was very well informed, friendly, and quick. Thank you Andy!
Zach Long is very kind and friendly. He tried to make the best deal for us. And his explanation was really helpful.
Benny was great in helping me pick the right mattress and getting it ordered.
Great service received. Wasn't pushy gave us time to talk about our descission. Montana was a good salesman.
Best place to a bed! The guys were great and extremely helpful. Went in to look and ended up buying a new purple mattress within 30mins of being there! Thanks guys!!
Divante at the store was wonderful. He let me exchange a mattress that didn't work for me for another one. I'm very happy with the mattress now.
William showed us around! And helped with the best choices! We bought a great mattress thank you for your help!
I loved my experience here. They are under new management and worked with me in regards to my budget. If you need an affordable mattress and bed frame I would suggest this place!
We went looking for a mattress that’s comfortable and within our price range. Ken has been really helpful and gave us the perfect mattress we are looking for.
Sid and Benny are amazing. Super helpful and knowledgeable. Great service.
Great to work with store manager Benny Del Bosque at the Kirby store to find just the right mattress at a great price. Appreciate his direct and simple approach.
Ken was so helpful. It was an easy and quick experience! He didn’t try to up-sell me, instead he helped me find what I was looking for. Thanks!
Montana and Jewel are the best!!! Thanks for your help! Came in on tax free weekend and got a great deal! Come see these guys for your mattress needs!
A calm experience with patient people
Gary was awesome! Thanks Gary for helping us find a great deal on a very comfortable Sealy Mattress!
Everyone was super helpful when we bought our mattress. Garland gave us all of the information we needed. Highly recommend the store.
I was very pleased with the service l received.
I remember it wes right at opening time, the person waiting on me was very helpful and considerent price wise i would shop there again and would send a friend there.
Excellent service and prompt delivery.
Brandon was great, very helpful and funny! Helped us find a mattress that will last us for years to come! Thank you Brandon!
Montana greeted me as I walked in, and we jumped right into the selection process. He asked discerning questions and took me straight to three viable possibilities. Done in 15 minutes! Wow!
Had a great experience great customer service and overall really great experience with mr Brandon I would recommend him to anyone he was amazing and generous and he also stayed late waited on us it was amazing help us very well very patient with our kids and very generous
Brandon did a great job today. I had bought a Nectar mattress and didn’t like it so I came in to try mattresses and found one I loved.
Zack Long was friggin AMAZING! As an intern, the Manager should be worried! Great job! I am looking forward to my bed!
Can't remember ever buying a mattress but Montana made it super fun and easy! Can't wait to try out our new adjustable mattress that also massages!
Easiest mattress purchase thanks to Montana. He definetly goes extra mile for his customers. We will back soon to buy another mattress and it will surely be Montana.
Amazing service, great staff and superb products, honestly couldn't ask for a better place to shop. Ask for Stephen, he is 1. extremely knowledgable and 2. a warm and welcoming individual. 10/10
Texans picked me number 1 and you should pick mattress firm Kirby number 1 for all your mattress needs. Devante, William, and Trevoy were great!
Devonte was very informative and helped us find the right mattress for our mutual needs. Top service!
Brandon was an awesome sales rep who helped us patiently to find the perfect mattress.
Devonte Roberson did an awesome job walking me through the whole process of finding a new mattress. Definitely recommend.
Brandon was straight forward and helped me with everything I needed. You have to respect a sales person that listens to you first!
Great Customer Service! Great Experience, knowledgeable Salesperson and Super Friendly!
Eddie and Steve were wonderful to work with and helped me find the perfect mattress with zero fuss. Highly recommend.
Devonte & William were very helpful with my mattress purchasing process! I highly recommend this location!
Amazing service at this store! If you happen to need a mattress come here and ask for Eduardo, he’ll take great care of you.
Greeted upon entry. Brandon was very knowledgeable, patient, and kind; provided excellent customer service.
Brandon best salesman and representatives i’v had the pleasure of helping me cool funny guy, knows what he’s talking about can’t get any Better than this guy that simple !!
Great place to buy a bed. Devonte gave me a great presentation and I went ahead and purchased in 1st visit. Would highly recommend!
Brandon was extremely helpful and attentive in helping us find the right mattress for our needs!
Highly recommend this place Devonte Roberson was so nice helped my boyfriend and I with prices and what fits best to our standards and our sleep, I will recommend this place and I will recommend his great outstanding service to other thank you !!! You’re very much appreciated
I have a really good shopping experience with Montana. He is really nice, and knowledgeable. He help me a lot. Shopping with him.
So glad I came into Mattress Firm on Kirby , Ken is so nice, knowledgeable and made me feel comfortable shopping for my new bed .
I highly recommend this store. They are very helpful and honest persons.
Lauren Jackson was super helpful, polite, and informative! Huge thank you to her for getting me set up with an awesome mattress.
Devonte is the best, I have been there and he helped me finding the perfect mattress.
They take care of their customers! They went out of their way to go to another store to get me rope to tie down my box spring. Very help people.
Brandon was wonderful to work with. He was extremely knowledgeable and importantly, Brandon was patient with me. 😊 …
Brandon & Zack helped me find my dream mattress— TEMPUR-LuxeAdapt Soft! Can’t wait to sleep on this cloud!
My daughter Claire and I stopped by the Kirby store and we were met by Ken who is such a kind soul whom was incredibly helpful with us and WE WILL COME BACK TO HIM!!!!
Devonte gave us excellent service and made the process of buying a new mattress so easy.
Great experience picking out the perfect mattress within my budget
Such a great experience! Anthony was so attentive and Montana was incredibly knowledgeable. Great service! Thank you!
Montana was a great salesman, very welcoming. I will be back and highly recommend coming to this location.
I can trust Montana and I can see he goes the extra mile for all his customers!! He truly does all that he can to make the best experience for you
Brandon was very friendly and helpful. He listened to my concerns and answered questions respectfully.
I came into mattress firm looking for a memory foam mattress and found exactly what I was looking for. Devonte was extremely helpful and knowledgeable about the options!
Montana was great. Simplest mattress purchase ever. Amazing discounts and he was very informative.
Ken was really helpful. He recommended the best fit in 1 min after I described what I want. Thanks!
I had a great experience at the Mattress Firm on Kirby, the salesperson Montana was very informative and helpful, I for sure recommend going there
Devonte was tremendously helpful. The experience was easy and efficient! I would totally recommend Devonte and mattress firm!
Sales rep very down to earth and not pushy/ much appreciated.
Great help
Free delivery
Will be pleased when they arrive
Have bought from Mattress Firm before and always very pleased with quality and service
Great service, a must stop for anyone looking to buy a new mattress. Ask for Montana and Hugh, they are the best.
Montana was a pleasure to work with and would highly recommend him for your mattress purchase.
Brandon did a great job working with us on our first adult bed for our teen! Thanks, Brandon!
Great experience from start to finish! Brandon helped us out and made the process very easy.
Devonte was great, the selection was awesome and we were really happy with our purchase.
Awesome customer service!!!!! Benny was more than helpful!!!
Great experience, Ian helped tremendously with finding a mattress in our price range!
amazing knowledge and experience enjoyed
I appreciate the time spent with us as we made our selection, and I would certainly recommend Mattress Firm to family and friends.
Sidney was super helpful!! Highly recommend!
Great experience mattress shopping with Montana! Very knowledgeable and helped us find a great deal.
Great service the fist time we came in for my mattres, now today I took my friend Enrique to find his mattress and It was a great service by Montana. Thanks man!!!
Fantastic work Brandon was fantastic! Not pushy, I was in and out with a brand new mattress in minutes!
William was great. Kind and friendly! He made mattress shopping easy.
Great shopping and customer service experience with Sidney!
Very helpful and knowledgeable! Made it easy to find the right mattress !
Montana was very helpful. He worked within my budget to get me the perfect mattress.
Devonte did great with helping me pick a great mattress for my house! Very excited
Sidney was awesome. Very knowledgeable about the products and services offered.
Brandon was excellent service advisor. Bert knowledgeable and helpful.
Devonte was great! Very informative and helpful with my mattress purchase.
Devonte and William were awesome! Super helpful and funny! Definitely recommend this store!
Travoy was an amazing sales associate! It is a pleasure shopping at the Kirby store.
Brandon was amazing! Will come back see him when we need another mattress.
William was amazing in helping us choose a mattress and setting everything up!
Thank you, Montana for the great service and for attempting to give me the best deal! Highly recommended!
Excellent service! Quick and simple way to buy a mattress.
Great customer service
Great Experience. Friendly and knowledgeable. Good deals. Sidney was very helpful.
Ian is very helpful with getting me what I need
Will recommend everyone to mattress firm Kirby!
Devonte was great! Helped me find what I need and great service. Thanks, Devonte!
Held item for me to pick up and carried it to my car in the rain, great service!!
Montana made the mattress experience fast and easy. Get the adjustable base! Totally worth it.
Montana was an awesome rep. In and out of the store with a delivery set up in 10 minutes.
Great customer service!! Devonte Roberson really made the purchase a breeze! Thanks!
Devonte was very helpful and professional throughout the process. Would highly recommend.
Brandon helped us out and did a fantastic job of helping us get what we needed.
Great service - will enjoy my new Mattress. Thanks Brandon!
William Allen @ Mattress Firm Kirby - EXCELLENT 🥂 …
Devonte and William are the best associates. They know their stuff and recommend you the best options they have.
Very friendly staff, and professional. Helped us stay within our budget. Highly recommend!!!
Brandon did a great job and very helpful and courteous.
Amazing service & very knowledgeable and friendly
I can’t believe how easy it was to get everything done! Thank you Montana !
Andy was the best salesman ever. He needs a promotion!
Brandon provided GAME OF THRONES level service! Walked out with the best of the best!
Ken was very helpful, he knows what he is taking about. So nice and polite.
Thank you
William was a great help and helped us discover a purple bed.
Montana was a huge help! Thank you for helping me find the perfect mattress! ZzZzZz
Kenneth was a lot of help. Great price and quick delivery!
Great staff (eddie, hugh & william) when we came in, very helpful. Good prices too.
Montana was helpful and efficient. Nice putting green to entertain our son.
Montana was extremely very helpful! Great customer service! Thank you!
Amazing customer service and delivery process. 10/10 :)
Geat visit. Got what I needed at a good price. Very helpful and friendly staff
Outstanding service! Special thanks to Devonte for his great work
Lauren was very helpful in getting beds for my family after our loss from HH.
Great service and awesome people. Very good. Ken is very professional. Excellent service!!
Eddie provided great customer service and I got a great deal!
Great service. Devonte help a lot and show my the best option for me!!
The sales team were very helpful and knowledge able
Benny was amazing
First class. Helpful, knowledgeable and friendly service.
Brandon was amazing! Very good with device.
Amazing service! Friendly and understanding staff. Highly recommend this store.
We got a great deal and extra fast. Great service!!
William was professional and gave us several choices in our price range.
Thanks!