Reviews of Mattress Firm Norridge. (Mattress Store) in Hammond (Indiana).
Mattress Firm Norridge
4311 N Harlem Ave, Norridge, IL 60706, United States
Description
Information of Mattress Firm Norridge, Mattress store in Hammond (Indiana)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Norridge
Sunday
10 am–6 pm
Monday
10 am–8 pm
Tuesday
10 am–8 pm
Wednesday
10 am–8 pm
Thursday
10 am–8 pm
Friday
10 am–8 pm
Saturday
10 am–8 pm
Reviews of Mattress Firm Norridge
I decided to check out this location with my partner to shop for a new mattress. Bill was absolutely fantastic. Unfortunately, he was working by himself and there was a bit of a wait, but he made sure we were taken care of regardless of the other clients in the store. He offered us water, gave us some pillows to try out the beds, and answered any questions we had when he was free. I feel confident with the decision we made in purchasing our new mattress. Our delivery date was scheduled for Tuesday due to no availability on Monday which would have worked perfectly with our work schedules. He mentioned that he will keep an eye out for any changes and sure enough I got a text the next morning with the requested delivery date. With it being Black Friday, Bill had great customer service and I'm glad I was assisted by him.
I came to this location with a warranty claim letter that required me to physically go to a store. The mattress originally purchased was sagging less than a year later. I processed the warranty online and had my letter with me. I selected the mattress I wanted with Wanda's help in processing the claim on their system. For some reason the system was not responding that day. So I left the required information with Wanda and a day later the store manager called me. He confirmed that my warranty claim was processed and I did not need to make another trip to the location. Delivery of my new mattress was fast. Thank you for the great customer service. I will definitely come back for my future mattress needs.
Bill was so informative and efficient! He made sure to ask us about our sleeping styles and guided us to the perfect one. Overall a great shopping experience and I am so happy we were able to pick it up same day!
John, District Mgr. was spectacular..!! Very professional, knowledgeable & friendly all in 1.. He asked what I was interested in & showed me several options; explaining the differences and/or similarities.. I would highly recommend the N. Harlem Ave location.. thanks & can’t wait to sleep in a firm & “cool” bed..!! 😊 …
Jeremy and his team were fantastic! Even on a busy Saturday he made time to answer our questions and get us the mattress we were looking for at a competitive price (relative to online sales. Spoiler they are cheaper and have more competitive pricing in the store) Highly recommend this Harlem Ave location for high quality customer service experience.
Sleep Expert Yesenia was very helpful and knowledgeable from the moment we stepped into the store. She listened to our concerns and her suggestions were informative. We were not rushed in our decision making process as in other stores. She is a wonderful employee and your company is fortunate to have her on your team! We are very satisfied with our experience. Thank you.
I went in needing a springbox mattress and Valeria was able to help me. The process was very quick and she was friendly and amazing. Overall great experience. My delivery will happen on Monday which is faster than I was expecting.
We purchased a queen mattress, pillows, and mattress protector. Brendon waited on us and was extremely helpful. He answered all our questions and we are very pleased with our purchase.
We enjoyed trying different mattresses. The sales people were assistive but not too pushy. We had an issue with their financing program but they made some concessions and were respectful. We will know more after we get the mattresses delivered and sleep on it.
We had a misunderstanding at the store but the owner of this Mattress firm Norridge location called us right away and was able to fix our issue really fast , which was really impressive! We totally recommand this location and we will come back here in the future!
Ahhh Thomas u did it again great price!! Delivery when I wanted was bonus!! . Ty so much for the help and explanations on mattresses.
Steven the store manager went above and beyond to help me find the perfect mattress and frame. It took a few tries for me to figure out exactly what I was looking for and what would work in my house. He and the rest of his associates were so helpful and very nice. I would for sure recommend this shop for those reasons and am happy I made my purchase with Mattress Firm in Deerfield.
I had an exceptional customer service experience today at the Mattress Firm. Wanda and Valeria kindly and patiently showed me exactly what I had asked to see within their stores. Then they further provided information on each product, answering all questions with a smile. If you are seeking exceptional customer service and products I highly recommend these ladies!
Service representative Wanda was very thorough and got me the best price for what I was looking for. Very happy with my purchase.
I had to buy a new mattress. The experience was very nice. I tried 4 mattresses and picked out the one that fitted me the best along with the adjustable base. Valeria was my salesperson. She was very knowledgeable, professional and guided me through the process.. I will definitely recommend Mattressfitm!
We had a great experience. We came in with our children and the gentleman Jeremy was super welcoming and accommodating to our needs. Was very professional and very thorough in explaining how to go about picking the right mattress for us. From the moment we came in to the end process everything was positive and pleasant. Not once did we feel pressured or rushed. He was super knowledgeable and helpful def recommending our friends and family to go to him.
Jeremy listened to my needs for a new mattress. He took consideration on the fact that my husband & I both have back issues & recommended the best mattress for us within my budget. I’ve been coming here for years & every single time I’ve received great service. I will be back again later this year. Thank you! 😉 …
We had a great encounter with Jeremy! He gave exceptional service with exactly what we wanted. We only came to take a look around however left with a bed that will be delivered just in time for my cousins move in date! Definitely ask for Jeremy when thinking about buying a new bed he was very knowledgeable.
I'm not sure about the rest of Y'all but I hate the process of buying furniture. I find it to be really uncomfortable, but Jeremy @ this location is awesome. We told him what we were looking for, he gave us three options in different price ranges and gave us the pros and cons. I was leaning towards Casper and I'm so happy we went with Mattress Firm.
Steve was extremely kind and informative. He wasn’t aggressive at all, And I’m glad he knew how to treat different ppl at the same time! So happy with my purchase!
We’d been researching mattresses online, trying to find a new bed after our memory foam one wore out. We decided to check some out in person on a whim, and were immediately greeted by the manager, Jeremy.
Little did we know that mattress shopping, usually a tedious chore, turned out to be one of the best customer service experiences we’ve ever had. Jeremy was so helpful in every way and went absolutely above-and-beyond in helping us get our dream bed. He was extremely knowledgeable, personable, and understanding. Highly recommend not buying a bed online and checking out this location as long as he’s managing it.
I'm really pleased with my experience at MattressFirm. Jeremy helped me out and found me a great mattress for a great deal! I can't wait to be getting a great night's sleep on it! Odd bonus? I love that he offered me water that was either cold or room temperature... I always appreciate room temp water haha!
Very helpful and patient in helping my daughter look for the right mattress for her.
Kris was great to work with. He has amazing customer service and is super knowledgeable about mattress styles and especially for those suffering with back issues. We didn't feel like we were being sold or used for a commission. He genuinely cared about finding the best solution for us.
Wanda was great!! Extremely knowledgeable, professional yet friendly; made the visit easy & comfortable. Will be back!!!
I went to the Mattress Firm in Norridge and had a great experience! Matt took his time to listen to what I was looking for and answered all my questions. I purchased my mattress at a great price (I had done my research beforehand). Very happy with the service I received!
Yesenia was knowledgeable, patient, and very professional. She understood my needs and accommodating. Employees like Yesenia is why I keep coming back to Mattress Firm.
My husband and I have made multiple purchase from Mattress firm over the years and each time the experience has been incredible! The team is so helpful and polite. I Highly recommend them!!
Place was very clean and organized. Wanda helped me choose the perfect mattress. She was very knowledgeable and made wonderful recommendations. She did not pressure me into buying anything. Wanda addressed everything on my checklist for a new mattress. Provided great options. Highly recommended to shop with her.
Matthew was very helpful at choosing a mattress and a base for a great deal on a bed. Great news the items would be ready for pickup or delivery in 2 days. Thanks so much for your help in this big purchase Matthew is Awesome...
The staff was very professional and helpful. I have no idea about mattress shopping and both ladies sat with me while I tried out different beds that fit my needs. They were very patient and kind. I would recommend this service and location.
jeremy was awesome. he walked me through my options. took the time to explain the different mattresses to me . very happy i went to mattress firm! will recomemd mattress firm to my friends.
We purchased an adjustable bed today was the reason for our trip to Mattress Firm.
They have it in twin XL. Not carried by most stores.
The sales person was wonderful and knowledgeable.
She certainly takes ownership in her job and works with us as we were selecting the bed .
Having the Mattress Firm financing was not the orginal intention but it was offered and we went with it. Happy i choose to finance right now.
Bed is coming this week. Can not wait :)
Sales associate Wanda was very honest, helpful and friendly. We left having ordered a bed and with a pleasant experience. Did not feel pressured whatsoever felt like a friend giving us options and suggestions.
This is my 2nd time purchasing a mattress at this location. I have enjoyed the experience and the expertise of the sales professional. She assisted me with both of my purchases. I will definitely be a returning.
2 years ago I purchased a bed for my mom from the store representative Matt at the Norridge location.
Came in this year to see Matt again and he did not disappoint... Remembered me by first name asked how my mom liked her bed which I appreciated so much.
Matt is professional , extremely knowledgeable and very attentive to my needs in choosing a bed.
He took the time to find out exactly what my pain points were and made the proper recommendations. Not only do I recommend this location I recommend you go see Matt! He’s the real deal and will make sure you are taken care of.
Yesenia was wonderful! She made the buying process so easy and was very informed about the deals going on. I was in and out of the store within a half hour. Her customer service was wonderful!
Jeremy is awsome, took his time to explain all the different features. Jeremy knows what customer service means! Definitely recommend this store to my family and friends.
Steven and Yesenia helped us out to pick the perfect mattress. Would highly recommend them!
Very informative, listened to my situation and gave me great options
I had a very hard time finding a parking spot and we decided to leave and go elsewhere to look at mattresses and on the way home we tried again to go into Mattress Firm and look which we did and the salesman Matthew was very patient with us and explained a lot of information for what we were looking for and when he was thru we went from a Queen to King bed set with an adjustable frame, many pillows and warranty.
Matthew was a pleasure to listen to and most importantly to deal with.
Thank you Matt and Mattress Firm for the GREAT SERVICE
Matt was great and really helped us out multiple times. After a few months of realizing our bed was uncomfortable we were able to exchange it without any trouble. He really took his time and helped us figure out the right bed for us and seemed to really care. We will definitely be coming back and recommending this location to friends and family. Thanks Matt.
Bought a mattress from here about a month ago and i love it! Wanted to wait a bit to write a review to tell my full experience. If you're looking for someone to help you pick out a mattress, Wanda is your gal. I went to another place before coming here and the guy was trying to force sell us a mattress, which made me extremely uncomfortable. Wanda made us comfortable, was very informative about the products and helped us pick the perfect mattress and base for our home. Best place to have a good conversation and pick up a high quality product for the best price. When i come to buy something again, I would like her to help me to be the one to help me.
Luis and Matt were an amazing help to us. We purchased a Nadia on an adjustable base and they were so eager to help us get the best deals! So appreciative of their kind personalities. They made mattress shopping enjoyable and stress free.
Yesenia was very helpful for us for choosing the right mattresses with the most comfort.
Wonderful experience working with Matthew. Very patient and knowledgeable. Would shop here again and recommend to others to work with him, We are excited to receive our mattress & pillows.
I was looking all over the internet looking at mattresses and how many different types there are. Finally, my wife and I decided to go into a store and see a Purple Mattress for ourselves. When we arrived we had an appointment with Zeb. He was very knowledgeable and answered all questions we had. He was very friendly and educated us about the different types of mattresses and the upsides that the mattress we were looking into was a great choice. Would definitely recommend anyone looking for a new bed to get in contact with Zeb!
What a kind experience. I had a last minute need for a quality bed frame and the sales person found one for me at a great price. He was efficient and helpful! Highly recommend!
I found on internet Black Friday Sale for a Sealy mattress. I walked in was greeted by Matt and his associate.
I showed him the mattress I was interested in. Immediately Matt had the mattress ready for the test. 👍
I plopped on it and immediately said SOLD.
Within 5 minutes I had my receipt and a No Charge delivery date. Just perfect Fast and enjoyed the experience.
Great place to shop. 👍
Matt was very helpful, patient, and answered our questions thoroughly, until we decided to purchase the sealy hybrid. Three weeks later we are still super happy with our new mattress.
Matt was awesome! He had a lot of knowledge of each of the beds and was able to make a recommendation for my needs. While he had some great recommendations I feel as though he has experience that would help me as a customer make the best choice. Way to go Matt!
Daughter bought matress. Great prices and great staff.
A nice store with a lot of mattresses to check out. I went there to buy a specific mattress after researching them online. I decided that I wanted to use their 12month/0% purchase option. That's where the problems started. But Wanda (from Mattress Firm) was very helpful and patient while we got things straightened out. The issue was with Synchrony Bank and their ineptitude and rudeness. Eventually things worked out but it took several calls to synchrony and escalation to a manager there.
After the purchase was completed Wanda helped me set up a delivery day and clearly explained the details to me.
Greeted by two awesome reps who were super friendly and joking around with each other, which created a great vibe in the store. They made me feel really comfortable and not pressured in the least. Great experience, I highly recommend this store.
Bought mattresses there today. Samantha helped us and was very nice and encouraged us to test them out and take our time. She was knowledgeable and made checking out simple.
Valeria was very pleasant and helpful and Mattress Firm was able to deliver quickly.
Very easy and informed experience. My needs were listened to. I was pleased beyond my expectations. Yesenia was terrific and very knowledgeable
Great experience. Really reasonably prices products, plus a FREE adjustable base cane with the mattress i decided on. Eric Toledano was an excellent salesperson, and helped show me thing that would help with my back problem, and even explained WHY they would help.
My husband and I were in the need getting a bigger better supporting bed. We went to mattress firm on Harlem first to get a better feel of some mattresses we had seen online. Matt was the gentleman that greeted us and explain the difference between the mattresses we were interested in. He was very knowledgeable and definitely did NOT try to push anything on us. So as many people do, my husband and I wanted to check out some other places before making a decision. Well needless to say we ended up right back with Matt at Mattress Firm. The other competitors sales people were too pushy, had no more knowledge than the one or two sentences written on the board advertising the mattresses and another was just rude and sarcastic we didn’t even bother looking at that place. But because of Matt’s genuine honesty and professionalism that had us make a return visit the very next day. We got a great deal on our king size bed and the delivery process couldn’t have gone any smoother than I’d hoped. The delivery men were just as professional and quick with set up and discarding of our old mattress set. I will definitely recommend anyone looking for a good deal and professionalism to make the process easier please go see Matt at the mattress firm on Harlem!
Went in yesterday and purchased a new mattress for my daughter. Wanda was great! No pressure while browsing their store which was awesome. Wanda was informative and really nice! Next time we need a new mattress I know where to go!
I absolutely loved the service and attention to detail Wanda had with us when we went into the store. I felt comfortable not rushed nor pushed into buying something I did not want. She's the best!
I went in knowing exactly what I wanted to buy bc I saw it on the website. I just wanted to try it to see the feel of it. It took me not even 30 min and I was out. Experience was great. Purchased it on a Saturday, had it delivered on the following Tuesday morning.
I have another mattress from them purchased 3 years ago and im very happy with it.
Jeremy was amazing to help my boyfriend and I find our new bed and figure out which one would be just right! It was all around a great experience.
Matt was a super nice guy, great to deal with. I had to stick within a budget and he respected that and helped me out with a great deal. I never review people but I felt compelled to. Great experience, go to this location if you want great service.
Matt was fantastic! Not pushy, listened to our needs, our price point, and showed us tons of options. He encouraged our own opinion, he was knowledgeable about the product, and was very personable.
Wanda was wonderful to work with. Very helpful and knowledgeable.
Very good service. Great experience.
Amazing service help me find the right bed for me my grandson even had a good time trying out the beds recommended -Sam
Very friendly staff. Had the twin mattress I needed. Wasn't to expensive.
Sales associates online and in store are wonderful in treating you respectfully and without pressure. Highly recommended for a stress-free purchase!
Jeremy was absolutely wonderful and went above and beyond all expectations! Incredibly trustworthy. Highly recommend seeing Jeremy at the Norridge location.
I had a few questions about different mattresses and they answered them fully. I got the mattress I wanted at the price I had seen online. I'll have my mattress in less than 2 weeks since it not available in store.
My experience was awesome, Matt is a well informed Sales Associate that those his merchandise. I feel very comfortable with my purchase.
This Mattress expert at this location was amazing!! Matthew was very knowledgeable and helpful! He wasn’t just trying to make a sale. He took the time to explain everything and was really patient. I DEFINITELY recommend you go to the location on North Harlem Ave, and ask for Matthew!
Me. Wanda the Manager makes it easy to shop there!
Bill Sabella is one of the best in the business, call him!
Excellent service and knowledge from Sales Team. My mattress was delivered within a week.
Very easy, hassle free place to buy a mattress! Jeremy is very knowledgeable and found us the perfect bed at the right price!
Great experience. Jeremy is very professional and knowledgeable and took the time to explain the differences between products.
Marty was our sales rep and was very informative and helpful without putting any pressure on us. Great customer service and we love our new mattress! Highly recommend!
Jeremy was very helpfull and professional at the store. The delivery guys Jose and Marco were very quick and safe at the same time. Thanks.
Very friendly and very helpful in making our selection.
Made an appointment, figured out what bed I wanted going through a couple options and got delivery set up for 2 days later. Arnie gave us amazing service and great pricing.
Very kind salesman today , me and my son came in to buy a frame for his bed . It was in stock. I wasn’t pressured to buy anything else I didn’t need
Thanks for the great service !
Very Great Place With Extremly Friendly, Helpful People Trying To Get You The Best Deal For What Your looking For. Very Clean Place. Wanda Was Very Sweet And Helpful And We Got An Amazing Price For What We We’re Looking For. # 1 Place. Glad I Was Reccomended To Go Here
Love my sealy foam mattress. I will definitely be purchasing again from there. Matt was very helpful and gave me great customer service thanks 😊 …
Bill was very friendly and helpful
The salesperson, Matt, was very knowledgeable and made me feel at ease with my purchase. Can’t wait to sleep in my new bed!
Bill is phenomenal, and extremely helpful.
Wonda was great! Efficient and informative!
Dude was nice, shout-out Bill
Great Service, Excellent Products. I got two mattresses a Queen and a King for the price of one King size mattress at the furniture store.👍👍👍👍 …
Can not say more about my visit today. Matt was pleasant, professional, informative and MOST important not pushy. I will be back & will be recommending him to everyone.
Great experience! Wanda was wonderful. She was very knowledgeable and not a pushy salesperson! Thanks Wanda!
Wanda was very helpful and made the process of purchasing a mattress very fast and easy! Thank you!
I knew what I wanted so it was easy, but my review is for Matt. Very nice and friendly, got me in and out of there in 10 minutes!
The salesman was informed and personable. I could not have had a better mattress experience.
Tom Moore has been wonderful to work with and I have bought all my recent mattresses from him
There was a good customer service
Nice experience. No hard selling. Knowledgeable, courteous, efficient.
Great customer service. Great product and Great delivery by two gentlemen !!! The only concern was when asked for comments could not get to the place to do it it said Safari could not reach it!
Great service and knowledgeable the only place to buy a mattress and box spring.
Outstanding, wonderful customer service. Love this store.
Super easy experience ! Wanda was knolegeble and a pleasure to work with . Highly recommend this location for your mattress adventure !
Matt and Donna were helpful and straight to the point. They were informative on my options, and I was in and out fast. Thank you!
They could be honest and the mattress probably good. But when sales people say "If you buy it today"....they lost me. Didn't buy it here.
Chris, the rep who took care of me was EXCEPTAL. Very professional, and cordial, and KNOWLEDGEABLE..
Luke was enjoyable to work with. Knows his product and was very helpful and personable.
Xavier was so helpful, he went above and beyond to find the right mattress for me and my husband. Thank you!
We had a great experience with a very knowledgeable associate today! She found exactly what we were looking for and then some!
Not fully found the mattress I really wanted but service was great.
Sales associate Matthew Willour was very informative and gave us a great price!
Friendly . Samantha was helpful and easy to work with and showed us everything we needed thanks
Saleswomen was exceptional
Emmanuel was quite helpful and squeezed us in when he had other scheduled appointments. Thanks for your help!
Quick and attentive customer service
Didn’t try selling me more than what I came in for !
excellent customer service. Matt was very knowledgeable and helpful. thank you!
What a couple of nice Chicago guys! Did a great job. Got me a deal. Masks on the whole time.
The store was clean and my salesman was very pleasant and friendly
Very helpful in choosing a mattress!
Friendly salesman. Showed me a couple mattresses, I'll return, soon.
Amazing, knowledgeable people and the best part is they don't try to sell you what you don't need or want
I met Wanda and she was a fantastic guide!
Everything went very smoothly answered all our questions very pleasant
Such a great experience. Service in this location is wonderful.
Great experience. Amazing sales team
Very helpful. Quick delivery and great prices.
Gentlemen knew what they were talking about. Made the whole process nice and easy.
Wanda was very friendly, helpful and knowledgeable.
Wanda was great very friendly & helpful
Great service thank you
It was quick and easy to get my mattress
Very helpful an great customer service
Excellent service and very knowledgeable!
Great staff and beds!!!
Fast and professional. Well done!
Matt went above & beyond in Customer Service
Very good customer service.
Fantastic experience! WANDA is awesome !!!!
Pleasant shopping experience with knowledgeable employees
Excellent service !!!
Great customer service
Knowledgeable and friendly staff
informative and helpful!
Very helpful!
Good service.
Excelent service
Excellent!!!!!
Bill was knowledgeable and friendly. A good experience.
Our salesman Bill was awesome, he was very helpful with his knowledge , helping us make the right choice in choosing our purchase. Thank You Bill.
Bob was very nice and helpful. He made my mattress buying process seamless. Thank you so much.
Great customer service
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