Reviews of Mattress Firm Knapps Crossing. (Mattress Store) in Grand Rapids (Michigan).

Mattress Firm Knapps Crossing

79 Reviews

60 Comments

Mattress store

Mattress store

2036 E Beltline Ave NE D, Grand Rapids, MI 49525, United States

Description

Information of Mattress Firm Knapps Crossing, Mattress store in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm Knapps Crossing

Popular times

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Reviews of Mattress Firm Knapps Crossing

Liz Bixby

Rhonda is why I would be loyal to Mattress Firm. She is exceptional in every way. She doesn’t pressure during the sales process and genuinely listens and cares about her customers. She’s a rare gem and if I owned a business I’d hire her in a heartbeat. She patiently helped me make the final decision of which mattress would be best for my husband and I. She provided me with clear answers to my 100 questions and was genuinely exemplary at her job. Her answers were informative and helpful and I’d highly recommend seeing her at Mattress Firm for your mattress purchase. Why deal with anyone else when you can work with Rhonda? I hope she is still there in the future for any other mattress needs I will have because anyone else would just be disappointing after my experience with Rhonda. Mattress Firm is lucky to have her.

Kyla Cole

Rhonda was exceptional! We visited on two seperate occasions to purchase a mattress. She was knowledgeable and made a personal connection. She made sure that we were able to make an informed decision. We felt well guided and taken care of during our visits. Would highly recommend shopping here - specifically this location!

Mary West

The customer service at MattressFirm at the East Beltline store was outstanding! I was greeted warmly and felt welcomed as soon as I entered the store. The sleep expert, Rhonda, was professional, knowledgeable about the product, answered my questions and provided excellent ideas on which box springs that could be used with a vintage brass bed. I would absolutely recommend this store!

Alex Pohl

Rhonda is amazing. Both employees working were super nice and excited to have us in. We walked in to just get information, and left with a new mattress. Great options to pick from and great customer service!

Pat Cebulski

Mike was very helpful, friendly and kind. My new base for my Tempur-Pedic mattress will be delivered in only 4 days. Great pricing, too. When I need another mattress I will definitely be back at this store.

Dennis Potter

We are finally getting rid of our horrible Sleep Number bed. Nothing but trouble and bad investment. The girls at Knapp Corner Mattress Firm in Grand Rapids MI were a joy to work with. We knew what we wanted but they took the time to cover a few options and answered all of questions. They are on my “highly recommended” list.

JJ Sk8s

Rhonda is INCREDIBLE!! If you need a mattress and you want someone who is knowledgeable and just so much fun, go see Rhonda!! Amazing experience!! Thank you so much!!

Ann Callahan

Rhonda did an incredible job explaining and answering all our questions and concerns. We are so excited for our new mattress!

Deb Bates

Rhonda was pleasant, friendly and informative. She was able to readily answer all my questions. She was not a high pressure sales person which is much appreciated.

Kat Turnquist

Justin was very helpful & knowledgeable. The store was very clean & had a great selection. Highly recommend this location.

Lexi

Rhonda made my experience welcoming and warm! Helped me pick and was super patient and helpful! Would definitely recommend.

Austin DeNolf

Best mattress shopping experience ever! Rhonda exceeded our expectations & was amazing help! She was super knowledgeable and even answered our questions before we had to ask them! We will be referring everyone we know to shop for mattresses here!

Melissa Marsh

I called Mattress Firm at Knapps Crossing after having a horrible experience at Value City and cancelling my purchase. I spoke with Rhonda and she was very upbeat, honest and helpful. Even though they didn’t carry the exact model I chose at Value City, I went into the store the next day. Rhonda took the time to show me several different options, was very knowledgeable, and a pleasure to work with. Pricing is competitive. I would highly recommend Rhonda to anyone looking to purchase a new mattress.

Rich Vadnal

I needed to know the weight of a mattress for installation in a Murphy bed. That information is not available on line. But Gregory at Mattress Firm stuck with it and got an answer over the phone after a long wait. Thanks for the help

pam pinckney

He did very well explaining everything to us. Very friendly and knowledgeable

Kim Thomas

Everyone is helpful and very nice. Jeremy was wonderful. Helped us find the perfect mattress fir the best price. I can't say enough about him and the others at this store. Highly recommend

tim nelson

Great staff, very helpful in finding just what I needed. No pressure or any “up selling” tactics. Just great service at a great price!

Florence Powell

My experience today at mattress firm was great! Jeremy was a huge help and was able to fit us with the perfect bed AND pillows. I’ve been searching for a new pillow for a very long time and have had zero luck until today. The store was very clean, well lit and had many beds to choice from. I’d highly recommend you visit if you’re in need of a new bed, base or pillow.

Hope Kozlowski

We went in knowing very well we needed a new bed at the best price. Jeremy went above what either of us had expected while looking for the correct bed for us. Then he made sure we could bring a bed home in a reasonable time frame for the price that worked in our budget. If you need someone to make sure you find something worth the investment I would recommend spending time in store with Jeremy.

Steven R Wylie

I never give 5 stars because there’s always room for improvement but the service was great and informative.. Looking forward to receiving my purchase!!

Christin B

Absolutely excellent experience. We found a mattress we love and it was a simple process to land upon it. We were helped right away and spoken to with respect and genuine care. My husband and I were raving afterwards, really. 10/10 would recommend and will go back as needed!

Patricia Schneider

The entire experience was excellent. Rhonda and Devin were professional and superb! Delivery (in 2 parts) was handled with top-notch guys. We were genuinely impressed. Love the mattress!!! Sleeping soundly!!!

Travis Dempsey

They communicated great, arrived early, and even took their shoes off when entering my home. Highly recommend, extremely professional

Andrew Scheidel

Jeremy was awesome. He was upfront, honest and used his 16 years of experience to help us choose the best mattress all while keeping our budget in mind. The process was smooth and easy and we would highly recommend!

Dana DuMond

The gentleman that helped us was extremely kind and very helpful! He did a wonderful job listening to our needs and likes/dislikes to find us the perfect mattress!

Debra O'Leary

Went in for a new mattress and didn’t really know what I wanted. Jeremy was very helpful and asked me a handful of questions before making any suggestions. He had me try a few mattresses and explained why he picked them. I didn’t feel pressured to pick one, he let me come to the decision on my own. He knew what he was talking about and was very patient. Also, he was upfront about some products might be on back order. Thankfully, the mattress I ordered was in stock and I’m able to have it on hold for 10 days, giving me time to get it when I need.

Dar Roberts

Great service and go above and beyond! They will get your questions answered and will get your bed to you fast.

Gregory Crandell

The entire team worked across 3 stores to find all of my products quickly. They even suggested route that made my escape from rush hour traffic possible. Great team and cared about my satisfaction.

Josh D

Staff is friendly and funny! Rhonda was very helpful in helping choose the right mattress without pressure to go above budget!

Lily A

Rhonda was awesome in helping me pick out a mattress! Customer service was through the roof and the place was very clean. Thanks Rhonda!

Mary Pearson

Rhonda was AWESOME!! Zero pressure, great info - she made this fun and easy!

julianne resnick

Jeremy was nothing but helpful to make sure our needs were met. and went out of his way to help us with the order for a smooth process. if we need more beds he will be the guy!

J B

Jeremy is excellent! Patient, knowledgeable, and just a phenomenal person! I don't know why you'd want to purchase from anyone else.

george haas

We had a very nice lady work with us while trying mattresses.

LaDene Lyon

Nice clean store. Great set up. Had what we wanted and done quickly! Would shop there again

Faye Mercer

Nice clean atmosphere very comfortable place, very nice service, great employee all around nice place to go get a mattress.

ACC

Jeremy did a fantastic job helping me get the mattress, foundation and accessories that I needed at a fantastic value.

bikram singh

This location has amazing customer service and really great deals

Diane Ritter

Very friendly, knowledgeable people to work with

Suzanne Gabriau

Very friendly knowledgeable people. Made the whole process enjoyable and easy.

Ryan Bradley

The staff was very helpful, it was a great experience trying a bunch of beds and talking through the options.

Lauren Richmond

Jeremy was very helpful in purchasing a mattress we need right away, would definitely purchase from here again

Rodney Atwood

Awesome service. Great prices!!

Thomas Patrick

Rhonda is fantastic, could not ask for better service!

Doug Grayson

Enjoyed working with Jeremy. Very personable, knowledgeable and not pushy.

David Westerhoff

Loved working with Jeremy. Very knowledgeable and patient for us

Jarett Williams

Jeremy unjunked my sleep!!! Great service! Awesome location!

Casey Gohl

Jeremy helped me & the hubby unjunk our sleep!

Nancy Clark

Great store experience!

Jenny White

Jeremy helped unjunk our sleep!

Bob Kasprzak

Great experience.

suzanne vanderzee

Great service!

Tara Geror

Great customer service by Justin.

Keithalex Makowski

I'm very happy with my bed and Rhonda was absolutely all knowing and helped me get what works for me. Definitely would recommend anyone needing a new bed to see Rhonda.

Ann Linscott

Very friendly and knowledgeable staff. I'm so glad I chose this store.

Amber szelle

Onya was awesome

Patricia Kraft

Excellent service

Stephen Huggins

Luke Schwade

Alesha Schonthaler

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