Reviews of Mattress Firm Streeterville. (Mattress Store) in Chicago (Illinois).

Mattress Firm Streeterville

169 Reviews

105 Comments

Mattress store

Mattress store

355 E Illinois St, Chicago, IL 60611, United States

Description

Information of Mattress Firm Streeterville, Mattress store in Chicago (Illinois)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mattress Firm Streeterville

Popular times

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Reviews of Mattress Firm Streeterville

Maura

Darren was our sales representative on Tuesday night and was excellent. I had looked online and had discounts I planned to use online for the purchase after seeing some mattresses in person. Darren was not pushy at all, answered all my questions, offered suggestions, and offered to give me the online discounts in store. I also got a sale deal that had ended online. I could not have asked for a better in-store experience. Also, I have delivery scheduled in two days during the holidays! Great service all around. Thanks Darren! We’ll be back for sure!

Julie Balakrishnan

Awesome experience! We were moving to Chicago from out of the country and needed a mattress delivered to our apartment. Darren was able to assist us over the phone in choosing the best mattress for us based on our preferences and price point and arranged a seamless delivery. We could not be happier with our mattress and the excellent service we received from Mattress Firm Streeterville. Thanks so much again Darren and team!

Rhett Buckley

Kevin was absolutely top-notch in helping our family find mattresses that had to be replaced after a condo fire. We had a few specifications and he did the research and was extremely communicative throughout the entire process. We are extremely satisfied!

Natalie Riemer

Darren was so helpful! Really good experience. We almost bought a mattress online but were glad we ventured into the store to try them out.

Tia Dadachanji

A for effort with this location. I am old school and prefer communicating with someone when making a more expensive purchase. I didn't feel hustled, rushed or coaxed in any manner. If anything, I felt like Kevin & Darren truly tried to understand our needs, communicate information and work within our budget. He gave us ample time and stayed back despite a long day on a Sunday! That's service right there.

Tina Hines

Nova was amazing. She listened to my needs and understood our situation with setting up a second home for friends who need temporary accommodations - and comfortable bedding is key to normalcy for the family. Thank you Mattress Firm 💛 …

Amerigo Vespucci

Spoke to Nova. Extremely helpful. Competent, pointed out offers and sales and showed me how to save even no . Taking the lead on delivery. Pain-free, enjoyable experience!

The Man of God Kingdom Business 4LIFE YAH

Sleep expert Darren was very professional and he was a big help with my satisfied purchase today. I received great service at the Streeterville Mattress farm store and highly recommend them to everyone.👍

Tati C

I came by one day just to browse before actually making a purchase. I was assisted by John and he was beyond helpful! He showed me great options and made sure I was getting a great mattress. His customer service is outstanding! A few days later I came back, he remembered me and what I had selected, and helped me get a great deal! I’ll be sure to recommend John and this store!!!

Xiaoyang Tang

Kevin is the best sleep expert you could find!! Extremely happy and satisfied with the entire experience - helping me with finding out the mattress that helps with my neck/waist and acid reflex. Kevin is so patient and easy to talk to, you will not feel pushed about making any decision, buying or not, or if you would like to trying out a different product. He is also very professional, knows all product inside and out - when I described something I read elsewhere in a very vague way, he immediately understands what I am referring to, and points me to the right direction with a few alternatives for me to consider. They are also very responsive and helpful when I tried to reach them after the purchase and had some follow up questions. 5-star hands down!!!! If you want to find the mattress and pillow that give you a good night sleep and fewer PT visits, this is the place!

Rashaanda Cook

First, I don't do public reviews. But, my visit to Mattress Firm inspired me to do so. My mattress search began at the Mattress Firm South Loop East store with Nova. I just stopped by to do some initial research, and she was fantastic, listening to the mattresses I had determined to be of interest while introducing me to others to consider given my sleep preferences. Thanks to Nova I was now looking at a even better choice in Stearns & Foster than I was with Beautyrest Pressure Smart. I mentioned my targeting of May for purchase, and she mentioned that I could make an appointment with her or Kevin as well as visit at the Streeterville store that had more mattresses to try in-store. I did just that. I arrived early for my appointment on May 29th and chatted with Kevin, John and another sleep expert (Dale, Don or something like that) while waiting. Kevin and the other sleep expert had me try out a couple of other mattresses, all great, but not as great as my original selection. When Nova arrived, we continued with the mattress testing and I settled on the Stearns & Foster Lux Estate Luxury Plush Euro Pillow Top. The transaction was smooth, easy and thorough. My delivery was set up for 2 days later and during a specific window, relieving concern about the strict timeframes enforced by my building. Upon leaving the store, they all wished me well! Friendly, customer-oriented, fun group. My delivery with Adrian and his colleague was just as seamless with him instructing me on the warranty tag, which I appreciated. I also appreciated the instruction to allow the mattress to off-gas over a few days. If you want expert knowledge without pushy or aggressive sales tactics, all while enjoying chatting with the team, Mattress Firm Streeterville and Mattress Firm South Loop East is where you want to go. Nova is FANTASTIC! And on the mattress... So, after last night's full night's sleep on my mattress, I can say it's like sleeping on clouds with support! I LOVE IT!

Andrew

We came in to buy a Purple mattress and the process couldn't have been easier. There was only 1 worker but he was efficient and we tried out the mattresses during the wait. John never tried to upsell us on anything, he offered price matching and promotions, and checked everything out for us with no hassle! Highly professional and clean store. Your experience will be best if you know what you want before you walk inside.

Charles Baird

I came here to buy a pillow for my Mom who is being treated for AML (Leukemia) at Northwestern Memorial. These gentlemen refused to let me pay for the pillow. Absolute class acts. During such a difficult time, I didn’t think anyone could do or say anything that could make us “feel better” but I was incredibly humbled.

Letian Wang

John was really helpful. He managed to secure for me a fantastic discount. Would highly recommend to anyone who seeks to buy a mattress.

David Parkinson

John (who oversees this branch) is fantastic - I had some delays/complications with my order & he was very helpful getting things fixed. I highly recommend trying to order through him. It can get a little complicated if you do it by yourself on the website. They value their customers here.

melanie bath

I called a store near my new place and they transferred my question to Kevin. He was so helpful! Called me back right away. I knew which Purple bed I wanted. He made it easy and within an hour I had purchased my new cali king size #3! Love the bed! Love the customer service and highly recommend everyone calling and asking for Kevin!!

Emily Balmes

What a great experience shopping for a mattress!! I am so pleased with the customer service thanks to Darren! 10/10 recommend.

Sakar Prince

Great experience. This is my 4th purchase from the same store. Very nice and acknowledge employees. Thanks for great service.

michelle maxwell

If I could give this place a thousand stars, I would. I staff is amazing, the delivery is quick and on time and my purchase was amazing. The employees really make sure you are getting the right bed for you. Also, the delivery team are quick and make sure the bed is right before they leave. They keep you up to date as they come. I will never buy a bed from anywhere else. Thank you Streeterville team!

ReBecca Hayes

My husband and I recently visited the Streeterville location and could not be happier with our experience. Nova was wonderful; knowledgeable, pleasant and professional. She quickly established what we were looking for and then guided us through our options. We made a purchase and can't wait to sleep on our new mattress.

Lilac Khojasteh

I had the pleasure of working with Darren today. He is a genuine, kind, and compassionate human; and this easily translates into his work. I described what I wanted in a new mattress and he showed me only items that I was interested in. He answered all of my questions openly, gave me honest recommendations and purchasing advice, and never pushed anything out of my price range. I would say I look forward to working with him in the future, but I think we found our perfect mattress!! Will definitely be recommending him and this store to all my friends.

Ken Robinson

Ordered Simmons Beautyrest from salesman Mike at Streeterville location in late Sept 2021. Excellent service - both Mike & store manager John were great to deal with, answered all my questions, and were determined to ensure I would be happy with my new mattress. It arrived on schedule & is great. I highly recommend Mike, John, & the rest of the staff here - they're truly a pleasure to work with!

Makayla Hollywood

Excellent service. Professional helpful staff who make sure you find the right bed. Great price, quick delivery. Thank you!

Edward Fitzpatrick

Darren was knowledgeable and helpful. We shall see how the mattress turns out but off to a good start.

Rosemarie Riley

Store manager John Geimer was extremely helpful and easy to work with. I tried a firm mattress, which did not work out after sleeping on it for two months. Exchanging it for a plush mattress was easy and hassle free. The Mattress Firm guarantee is real! Highly recommend checking out this store if you're looking to buy a new mattress.

Maria Wynne

John and Darren make a great team. Great service, great for out of state orders and delivery as well.

Kaeley Connor

Super easy and smooth experience. I had called John a few hours before asking about a certain mattress they didn’t carry in-store. The first mattress he had in mind and that I laid on was the one! He was extremely kind and helpful, and detail-oriented. So grateful to have this bed! Would recommend Mattress Firm and John any day!

Tori Fuller

John was super helpful and thorough. He walked us through each model and explained the technology of each mattress in depth. He was also very personable and made the mattress buying experience fun. Thank you John! Highly recommend this mattress firm. Great deals during the Memorial Day sale!

Tracy Swanson

Our salesman went through many details even though we were from out of town. He made sure the pillows fit probably and spine alignment looked good for the type of sleepers we were.

Carl Zhang

Liam was very friendly, answered all of our questions and got us our new mattress. Thanks!

Noe Hernandez

Purchased electronic bed frame for my queen size bed, and was very satisfied with service. Guillermo was great with delivery. Thank you for a great experience

Kathleen Bradley

As I entered the store I was greeted with an immediate welcome by Darren. As we began to talk he started showing me .options. He was very helpful and knowledgeable. He showed me a mattress that was perfect but out of my price range. Darren worked some Mattress Firm magic and I was able to get the mattress set I believe will give me years I great sleep. I offer a big thank you to Darren and Mattress Firm.

Stacy Waldvogel

We had not purchased new mattresses in years and Darren was a huge help. He took the time to explain all the different options available and worked with us on price and delivery. Would definitely recommend this location.

Stan Krissanov

Jon from the Streeterville mattress firm was the best! Great service and knew how to help us find something quick!

Michelle

Went to Mattress Firm River North today and had the BEST experience! I went in and worked with Darren after speaking with him on the phone. I had 2 mattresses in mind and Darren was knowledgeable and helpful through the decision making process. Mike was also helping and was friendly, honest, and knew the products. I would absolutely recommend this store to my friends. Thanks for the awesome customer service Darren and Mike!!

Annette Mineo

I had A great experience working with John. He was very knowledgeable and listened to your needs. He made this experience easy and effortless. I will be recommending him to my family and friends for their mattress needs!

Tajinder Singh

John who worked at the place was very knowledgeable and very patient with us. We even asked him questions on how to preserve and keep our current mattress, he gave us good advice on that too. The store seems to have a mattress for every budget. Totally recommend it!!

Melissa Franco

I just arrive to US and Nova and John were super kind and help in the process of chossing a matress and pillows considering my budget and needs. Thank you very much guys!

Steve

Buying my 1st new mattress in 23 years was a daunting task with all of the on line options & big box retailers. I didn't like that prices can vary so much from the same retailer at different locations. I recommend negotiating the price for everything. My sales rep was knowledgeable about the products which helped. Ultimately reading about the products and laying on the mattress for 5-10 minutes and price helped me come up with my mattress. I will leave another review once my mattress (on back order) actually arrives next month.

Atishay Jand

Really helpful staff - went the extra mile to help us find the right mattress. However, with all the help they are still overly priced compared to Wayfair or any online provider

Camilo Santacruz

Excellent. The seller was super nice and help us to get a great price!

Ronald Cobb

This store made buying a mattress easy. We dealt with Bobby. He was very knowledgeable and didn't try and upsell us. Walked us through all the options and made sure to coordinate delivery on a day they were already booked up since our schedule was tight. Would recommend this location to friends and family if they were shopping for a new mattress.

Andrianna Johnson

I ordered my bed over the phone, they were polite and assisted me quickly. My bed was delivered today 3/1, and the movers were so helpful! They arrived on time, and it took maybe 20 mins for them to set up my bed. I loved the service. I will recommend this location to a friend! Thanks again, y’all!!

Chelsie Wallen

My partner and I were looking to purchase a new mattress and have it delivered in time for our cross country move. Upon arrival, we were greeted by Bobby Matthew and instantly felt welcome. He was very kind, patient, and took the time to find us a mattress that best fit our needs. Bobby was very knowledgeable when it came to comparing and contrasting mattress brands and types and he was able to answer all of our questions. As a female couple my parter and I felt safe, respected, and appreciated Bobby’s openness to providing services to the LGBTQ community. Bobby also took care to follow social distancing guidelines and was ready to offer a face mask to us had we been in need of one. The store had recently been cleaned and sanitized and there were hand sanitizing stations set up around the store. I definitely recommend stopping in and seeing Bobby Matthew for all of your mattress needs so you have the opportunity to experience his excellent customer service skills for yourself.

Laura Britton

I can’t say enough nice things about my shopping experience with Roy at this store. He was extremely helpful in finding the perfect mattress for my son within our budget. He was so knowledgeable about the long-term performance of each type of mattress; that was what I needed to know in making my decision. I found out that Roy travels among several different Mattress Firm stores, so call ahead and find out if he’s working at the store near you on the day you’re shopping. Totally worth tracking him down!

Dean Adams

Great experience! My fiancé and I went first thing in the morning on Saturday, where we were greeted and immediately offered pillow covers. We knew what we wanted, but the salesperson still offered us options and we ultimately changed our minds and bought a different mattress based on his suggestions. If you need a mattress go see Bobby!

James Brennan

I've always heard negative things regarding mattress salesmen but Eduardo doesn't fit the narrative. He was knowledgeable, courteous and patience. I didn't feel rushed or pressured in the store and I was able to complete the transaction by texting him the next day. I knew going in that the tempurpedics are firm on prices but Eduardo helped me find a good deal regardless. Top man.

Robin Crowley

Kevin, my salesperson, was amazing. Needed some extra help with delivery and he just made everything easy. My review is mostly for how amazing Kevin was. He represents your company very well. Mattress yet to be determined. But Kevin is a 10.

Elliet Kalua

I have always had nothing but great experiences with mattress firm. Their great customer service is what keeps me coming back. They are always ready and willing to help whether it's another purchase or just a question.

ISEEBLURRY

Darren was super helpful and gave us the facts straight up. We had done our research so we knew what we wanted and Darren was easy to work with. We're looking forward to our delivery and will leave another review then.

Jodi Dietz

Moved my daughter to Chicago from out of state and ordered a mattress 2wks before from Macy’s. The day before delivery they said it was out of stock and had no replacement. In desperation I called Mattress Firm in River North. I was reassured we could get a mattress in 2 days. We went to the store and received excellent service. Bought a mattress within minutes. Happy to give them my business.

Anne Fields

I could not have had a better, more positive experience. Bobby helped me find the most incredible mattress and went above and beyond to ensure I got exactly what I needed (and I didn’t even know what I needed). He was sincere, patient and kind. Never thought I could be so excited about a mattress, but I’m thrilled and can’t wait until it’s delivered (which, by the way, is so so fast!)

Annika Marks

Truly a great experience buying a mattress. Bobby Matthew was helpful, patient, understanding, knowledgeable, and not to mention gave us a deal better than we expected. He was fantastic to work with and I would highly recommend. Thank you Bobby Matthew!

Stella Kleynerman

Darren was so beyond helpful and attentive. We were in and out with a mattress in 20 minutes. He was knowledgeable, friendly, and so kind. We are so excited about our new bed!

Douglas De Jong

As a general rule, i hate talking with salesmen. I just don't like it. When I walked into this place and met Darrell, I was already sure this was going to be a bad time. I mean, first of all, mattresses are crazy expensive and then I have to listen to some guy pull out his bag of negotiating tricks and try and push something I don't want or need. Plus I was exhausted and really didn't want to be there but I needed a new bed. So I was pleasantly surprised when Darrell turned out to be one of the best salesmen I've ever dealt with. I didn't realize it, but i had walked in right at closing. So I was the last guy in there with Darrell and it was a Friday night and he was stuck there past closing with me. I never realized because he was so patient. He let me lay on several mattresses for 5-10 minutes each, he answered all my questions about what makes mattresses different and what I should probably look for based on my feedback. And while he directed me to a few mattresses, he never pressured me. Seriously, here's a guy who had every right to close the store up and get home to his family, but chose instead to be polite, professional, knowledgeable, and basically everything you could hope for from a salesman. With his help, I found the right mattress for the right price and I've been sleeping comfortably since. I could not be more satisfied with my mattress or my shopping experience. Thank you, Darrell!

Alex Rothschild

Bobby was very helpful considering we couldn’t come into the store due to COVID-19, and gave us a great deal on the mattress we wanted. He made everything super easy — can’t wait to try it out! Thanks again for making the process so easy!!

Megan Moore

I called Mattress Firm after a snaffoo with an order from another company, and after calling multiple stores in the Chicago area. I was frustrated and not very hopeful when Bobby answered the phone. He listened to my situation (I needed a mattress ASAP) and encouraged me to come in, as he was confident he could help me with what I needed. Lo and behold, within 20 minutes I had found a mattress that worked for me. Bobby worked with me and my (admittedly limited) budget to ensure I didn't have to settle for something less that what I'd liked. He was professional, friendly, and focused on my questions. My mattress was delivered that evening within a minute of my delivery window starting and the crew was out in under 5 minutes. I wish I had gone to them from the start!

April Nowakowski

Thanks so much to John for helping us select our tempuredic! So patient and helpful in describing the different options, financing, and delivery. Very happy we came here for our mattress!

ERNEST JERCINOVIC

Darren was extremely knowledgeable and helpful. The store had a great selection that we could actually try instead of trying it at home for the first time and having to send it back. The store was very clean with plenty of hand sanitizer and wipes available. We felt completely safe while we looked around. I would highly recommend!

Marcus Rodriguez

From the moment we walked in Bobby M. was TREMENDOUSLY helpful. We weren't too sure what we were looking for, but he guided my wife and I through several different options until we found one that met our needs and budget. SUPER knowledgable, in no way was he pushy at all and made sure our delivery was coordinated to fit our schedule. His service is 10/10 and we definitely recommend Bobby to everyone.

Stephen Mueller

I walked in just hoping to get an idea of what I wanted and ended up buying a bed(Purple3). Darren who helped me out was very knowledgeable and professional and went above and beyond to help me make a decision. I would definitely recommend this location.

Aaron Greenberg

Bobby was a tremendous help when it came to helping us choose our mattress. He had endless knowledge of each one that we were considering, and spent the perfect amount of time explaining each one, while also giving us space to explore. Bobby is a true asset to the company, we’re excited for our Tempur-Pedic to be delivered tomorrow!

Lindsey Keller

Awesome experience! I had a great conversation via telephone with Aris. He helped me find the right bed after I had been looking for awhile and got it delivered the next day! I ordered a box spring and metal frame as well. A month later I had a problem with the frame and Aris was able to refund me completely! I will always recommend Mattress Firm and Aris to anyone in need for a mattress. Great customer service and great mattress!

Rick

Excellent service, support, and expert knowledge. Darren and Ezequiel were great to work with. I highly recommend the location on Grand Ave in Chicago when it’s time for a new mattress!!

Cary Kane

This was my first time buying a mattress and I wasn't really sure what I was looking for. Bobby was unbelievably helpful, pulling out multiple mattresses for me to test out, answering all my questions about the different kinds of mattresses and how to care for them, and ultimately making me feel like my purchase was the right one for me and my budget. Thank you very much for your help!!

Daniel Davila

Called in with a question and ended up with a great offer, good service, and a new mattress (well, yet to be delivered).

Jamila Aldasheva

Wonderful service; knowledgeable guys and lots of options.. highly recommend

Kwame Shorter

I had fantastic experience buying our box spring from John and Darren. They were courteous and professional every step of the way.

Puja Parikh

Darren is superb! He has helped me every time find exactly what I want in my budget. I have had a great experience multiple times!

Steve McAllister

Excellent experience. From purchase to delivery and the final product. Thank you very much.

M Z

John was very knowledgeable and helpful when we shopped here. He made buying a mattress in store ten times easier!

James Hardwick

Great 👍 service..the sales rep only presented me with products that I wanted to see. Great deal on my choice of mattresses. …

Melissa Gurule

Darren C. was a pleasure to work with. Very informative and patient with us. Helped us find a great new mattress! Thank you!!

Madeline Edwards

Had a great experience with Charles! He was super knowledgeable and found me exactly what I needed...and more! Would definitely purchase from him again.

Jack Amos

I was able to find a great mattress for a great price. Bobby was extremely helpful and made the process very easy!

Michael Martino

I didn’t plan on buying a mattress but ended up getting a good one with a great price thanks to the help of the associates in the store

Grace Kim

Roy was incredibly helpful in trying out different mattresses and explained each one in detail. Picked out the perfect one for me!

Susanne Hufnagel

Great experience. We had it narrowed down and Bobby helped us find the right mattress for us.

Deirdre White

Easy and efficient experience! John was super helpful and very knowledgeable on all the different options. Highly recommend!

Desiree Vasquez

John Geimer was of great assistance! We look forward to our new mattress!

Denise McShane

I love Mattress Firm from the moment you walk in it's easy professional and next day service you can't be this thank you

Jocelyn Valerio

They are very helpful and are great at their job! Definitely recommend coming here!

Mario Mata

John the sales mam was very professional, knowledgeable and informative. Great man

Alexander Wrobleski

John was fantastic. Great service. Clean store. All around awesome experience

Beatrice Thomas

Daren was so friendly and amazing! He helped me so much through the process.

Hayley Flynn

Bobby was very knowledgeable and helpful! Can’t wait for my new bed to be delivered.

Amanda Boller

Great service and made me feel excited with my purchase! Thank you!

Cynthia Marsico

Friendly, knowledgeable service and close to home!

Cameron Crowe

Darren was great; extremely knowledgeable and helpful.

Cristian Franzén

Overall a great experience. Knowledgeable and not too pushy. Very nice!

Clayton Weirather

Bobby was very helpful. Convenient location and decent selection.

Georgette Phillos

Very pleasant. Knowledgeable and agreeable manager.

Irene Michaels (I On The Scene)

Very accommodating sales force. Many good choices to choose from.

Sandra Lyles

Mattress Firm in River North have great deals

elizabeth mintz

Super friendly and very helpful!

Hardev Ranglani

Amazing!

Freddie Welker

Great customer service

suzette hoyt

Friendly and amazing service!

Deepak Arora

Good collection

Mark Huddleston

Excellent service! All our questions were answered and we didn’t feel any pressure to buy. A very good experience.

Tonia Members

Tina Cross

Alexander Mazur

Charles Emmons

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