Reviews of Mattress Firm Norridge. (Mattress Store) in Chicago (Illinois).

Mattress Firm Norridge

299 Reviews

158 Comments

Mattress store

Mattress store

4311 N Harlem Ave, Norridge, IL 60706, United States

Description

Information of Mattress Firm Norridge, Mattress store in Chicago (Illinois)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Mattress Firm Norridge

Popular times

Tuesday

Thursday

Friday

Saturday

Reviews of Mattress Firm Norridge

Janet D. (JD)

I decided to check out this location with my partner to shop for a new mattress. Bill was absolutely fantastic. Unfortunately, he was working by himself and there was a bit of a wait, but he made sure we were taken care of regardless of the other clients in the store. He offered us water, gave us some pillows to try out the beds, and answered any questions we had when he was free. I feel confident with the decision we made in purchasing our new mattress. Our delivery date was scheduled for Tuesday due to no availability on Monday which would have worked perfectly with our work schedules. He mentioned that he will keep an eye out for any changes and sure enough I got a text the next morning with the requested delivery date. With it being Black Friday, Bill had great customer service and I'm glad I was assisted by him.

Madelyn Avila

I came to this location with a warranty claim letter that required me to physically go to a store. The mattress originally purchased was sagging less than a year later. I processed the warranty online and had my letter with me. I selected the mattress I wanted with Wanda's help in processing the claim on their system. For some reason the system was not responding that day. So I left the required information with Wanda and a day later the store manager called me. He confirmed that my warranty claim was processed and I did not need to make another trip to the location. Delivery of my new mattress was fast. Thank you for the great customer service. I will definitely come back for my future mattress needs.

Olivia Kraft

Bill was so informative and efficient! He made sure to ask us about our sleeping styles and guided us to the perfect one. Overall a great shopping experience and I am so happy we were able to pick it up same day!

Maria G Pollock RPT

We enjoyed trying different mattresses. The sales people were assistive but not too pushy. We had an issue with their financing program but they made some concessions and were respectful. We will know more after we get the mattresses delivered and sleep on it.

Denette Discher

John, District Mgr. was spectacular..!! Very professional, knowledgeable & friendly all in 1.. He asked what I was interested in & showed me several options; explaining the differences and/or similarities.. I would highly recommend the N. Harlem Ave location.. thanks & can’t wait to sleep in a firm & “cool” bed..!! 😊 …

Mary Rose Zapart

We purchased a queen mattress, pillows, and mattress protector. Brendon waited on us and was extremely helpful. He answered all our questions and we are very pleased with our purchase.

Matt Wellin

Jeremy and his team were fantastic! Even on a busy Saturday he made time to answer our questions and get us the mattress we were looking for at a competitive price (relative to online sales. Spoiler they are cheaper and have more competitive pricing in the store) Highly recommend this Harlem Ave location for high quality customer service experience.

sandra malinowski

Sleep Expert Yesenia was very helpful and knowledgeable from the moment we stepped into the store. She listened to our concerns and her suggestions were informative. We were not rushed in our decision making process as in other stores. She is a wonderful employee and your company is fortunate to have her on your team! We are very satisfied with our experience. Thank you.

Ruth Muhlberger

I went in needing a springbox mattress and Valeria was able to help me. The process was very quick and she was friendly and amazing. Overall great experience. My delivery will happen on Monday which is faster than I was expecting.

Leah 'Lennox' Everwine

I'm really pleased with my experience at MattressFirm. Jeremy helped me out and found me a great mattress for a great deal! I can't wait to be getting a great night's sleep on it! Odd bonus? I love that he offered me water that was either cold or room temperature... I always appreciate room temp water haha!

j.jenitina j.jenitina

We had a misunderstanding at the store but the owner of this Mattress firm Norridge location called us right away and was able to fix our issue really fast , which was really impressive! We totally recommand this location and we will come back here in the future!

Maria Mika

Ahhh Thomas u did it again great price!! Delivery when I wanted was bonus!! . Ty so much for the help and explanations on mattresses.

Carolyn Hart

Steven the store manager went above and beyond to help me find the perfect mattress and frame. It took a few tries for me to figure out exactly what I was looking for and what would work in my house. He and the rest of his associates were so helpful and very nice. I would for sure recommend this shop for those reasons and am happy I made my purchase with Mattress Firm in Deerfield.

jessie johnson

I had an exceptional customer service experience today at the Mattress Firm. Wanda and Valeria kindly and patiently showed me exactly what I had asked to see within their stores. Then they further provided information on each product, answering all questions with a smile. If you are seeking exceptional customer service and products I highly recommend these ladies!

Martin Cusack

Wanda was great!! Extremely knowledgeable, professional yet friendly; made the visit easy & comfortable. Will be back!!!

Yamilka Santiago

Service representative Wanda was very thorough and got me the best price for what I was looking for. Very happy with my purchase.

Kathleen Krolczyk

I had to buy a new mattress. The experience was very nice. I tried 4 mattresses and picked out the one that fitted me the best along with the adjustable base. Valeria was my salesperson. She was very knowledgeable, professional and guided me through the process.. I will definitely recommend Mattressfitm!

Andrea Manolitsis

We had a great experience. We came in with our children and the gentleman Jeremy was super welcoming and accommodating to our needs. Was very professional and very thorough in explaining how to go about picking the right mattress for us. From the moment we came in to the end process everything was positive and pleasant. Not once did we feel pressured or rushed. He was super knowledgeable and helpful def recommending our friends and family to go to him.

Madeline Hernandez

Jeremy listened to my needs for a new mattress. He took consideration on the fact that my husband & I both have back issues & recommended the best mattress for us within my budget. I’ve been coming here for years & every single time I’ve received great service. I will be back again later this year. Thank you! 😉 …

Alexx Pierce

We had a great encounter with Jeremy! He gave exceptional service with exactly what we wanted. We only came to take a look around however left with a bed that will be delivered just in time for my cousins move in date! Definitely ask for Jeremy when thinking about buying a new bed he was very knowledgeable.

Kyle Riegle

I'm not sure about the rest of Y'all but I hate the process of buying furniture. I find it to be really uncomfortable, but Jeremy @ this location is awesome. We told him what we were looking for, he gave us three options in different price ranges and gave us the pros and cons. I was leaning towards Casper and I'm so happy we went with Mattress Firm.

J. Mejía

Steve was extremely kind and informative. He wasn’t aggressive at all, And I’m glad he knew how to treat different ppl at the same time! So happy with my purchase!

Christopher Jones

We’d been researching mattresses online, trying to find a new bed after our memory foam one wore out. We decided to check some out in person on a whim, and were immediately greeted by the manager, Jeremy. Little did we know that mattress shopping, usually a tedious chore, turned out to be one of the best customer service experiences we’ve ever had. Jeremy was so helpful in every way and went absolutely above-and-beyond in helping us get our dream bed. He was extremely knowledgeable, personable, and understanding. Highly recommend not buying a bed online and checking out this location as long as he’s managing it.

Carmen Guzman

Very helpful and patient in helping my daughter look for the right mattress for her.

Monica Mazur

Yesenia was very helpful for us for choosing the right mattresses with the most comfort.

Mahvish Chaudhry

My husband and I have made multiple purchase from Mattress firm over the years and each time the experience has been incredible! The team is so helpful and polite. I Highly recommend them!!

Jennifer Tonge

Kris was great to work with. He has amazing customer service and is super knowledgeable about mattress styles and especially for those suffering with back issues. We didn't feel like we were being sold or used for a commission. He genuinely cared about finding the best solution for us.

Laura

The staff was very professional and helpful. I have no idea about mattress shopping and both ladies sat with me while I tried out different beds that fit my needs. They were very patient and kind. I would recommend this service and location.

Kris Bianco

I went to the Mattress Firm in Norridge and had a great experience! Matt took his time to listen to what I was looking for and answered all my questions. I purchased my mattress at a great price (I had done my research beforehand). Very happy with the service I received!

Evdokia Block

Yesenia was knowledgeable, patient, and very professional. She understood my needs and accommodating. Employees like Yesenia is why I keep coming back to Mattress Firm.

Hope Florante

Place was very clean and organized. Wanda helped me choose the perfect mattress. She was very knowledgeable and made wonderful recommendations. She did not pressure me into buying anything. Wanda addressed everything on my checklist for a new mattress. Provided great options. Highly recommended to shop with her.

Tobey Taylor

Matthew was very helpful at choosing a mattress and a base for a great deal on a bed. Great news the items would be ready for pickup or delivery in 2 days. Thanks so much for your help in this big purchase Matthew is Awesome...

Dan Inendino

jeremy was awesome. he walked me through my options. took the time to explain the different mattresses to me . very happy i went to mattress firm! will recomemd mattress firm to my friends.

Liz Faron

We purchased an adjustable bed today was the reason for our trip to Mattress Firm. They have it in twin XL. Not carried by most stores. The sales person was wonderful and knowledgeable. She certainly takes ownership in her job and works with us as we were selecting the bed . Having the Mattress Firm financing was not the orginal intention but it was offered and we went with it. Happy i choose to finance right now. Bed is coming this week. Can not wait :)

Gabe Alicea

Sales associate Wanda was very honest, helpful and friendly. We left having ordered a bed and with a pleasant experience. Did not feel pressured whatsoever felt like a friend giving us options and suggestions.

Rad Ronski (TheRadRonski)

Bought a mattress from here about a month ago and i love it! Wanted to wait a bit to write a review to tell my full experience. If you're looking for someone to help you pick out a mattress, Wanda is your gal. I went to another place before coming here and the guy was trying to force sell us a mattress, which made me extremely uncomfortable. Wanda made us comfortable, was very informative about the products and helped us pick the perfect mattress and base for our home. Best place to have a good conversation and pick up a high quality product for the best price. When i come to buy something again, I would like her to help me to be the one to help me.

Cynethie Kirkman

This is my 2nd time purchasing a mattress at this location. I have enjoyed the experience and the expertise of the sales professional. She assisted me with both of my purchases. I will definitely be a returning.

Jacob Jimenez

I was looking all over the internet looking at mattresses and how many different types there are. Finally, my wife and I decided to go into a store and see a Purple Mattress for ourselves. When we arrived we had an appointment with Zeb. He was very knowledgeable and answered all questions we had. He was very friendly and educated us about the different types of mattresses and the upsides that the mattress we were looking into was a great choice. Would definitely recommend anyone looking for a new bed to get in contact with Zeb!

Jose Ledesma

2 years ago I purchased a bed for my mom from the store representative Matt at the Norridge location. Came in this year to see Matt again and he did not disappoint... Remembered me by first name asked how my mom liked her bed which I appreciated so much. Matt is professional , extremely knowledgeable and very attentive to my needs in choosing a bed. He took the time to find out exactly what my pain points were and made the proper recommendations. Not only do I recommend this location I recommend you go see Matt! He’s the real deal and will make sure you are taken care of.

Madeleine N

Yesenia was wonderful! She made the buying process so easy and was very informed about the deals going on. I was in and out of the store within a half hour. Her customer service was wonderful!

Ramona Rodriguez

Jeremy is awsome, took his time to explain all the different features. Jeremy knows what customer service means! Definitely recommend this store to my family and friends.

Magda Perkowski

Steven and Yesenia helped us out to pick the perfect mattress. Would highly recommend them!

April Whitmer

Valeria was very pleasant and helpful and Mattress Firm was able to deliver quickly.

Felipe Suarez

Very informative, listened to my situation and gave me great options

John Devries

I had a very hard time finding a parking spot and we decided to leave and go elsewhere to look at mattresses and on the way home we tried again to go into Mattress Firm and look which we did and the salesman Matthew was very patient with us and explained a lot of information for what we were looking for and when he was thru we went from a Queen to King bed set with an adjustable frame, many pillows and warranty. Matthew was a pleasure to listen to and most importantly to deal with. Thank you Matt and Mattress Firm for the GREAT SERVICE

angela manzella

Matt was great and really helped us out multiple times. After a few months of realizing our bed was uncomfortable we were able to exchange it without any trouble. He really took his time and helped us figure out the right bed for us and seemed to really care. We will definitely be coming back and recommending this location to friends and family. Thanks Matt.

Adrian Cacho

Luis and Matt were an amazing help to us. We purchased a Nadia on an adjustable base and they were so eager to help us get the best deals! So appreciative of their kind personalities. They made mattress shopping enjoyable and stress free.

Samuel Ralford

Amazing service help me find the right bed for me my grandson even had a good time trying out the beds recommended -Sam

John Lymberis

Great experience. Jeremy is very professional and knowledgeable and took the time to explain the differences between products.

Tiffany Cruz

Wonderful experience working with Matthew. Very patient and knowledgeable. Would shop here again and recommend to others to work with him, We are excited to receive our mattress & pillows.

Elizabeth Tuckwell

What a kind experience. I had a last minute need for a quality bed frame and the sales person found one for me at a great price. He was efficient and helpful! Highly recommend!

Rick Yacobucci

I found on internet Black Friday Sale for a Sealy mattress. I walked in was greeted by Matt and his associate. I showed him the mattress I was interested in. Immediately Matt had the mattress ready for the test. 👍 I plopped on it and immediately said SOLD. Within 5 minutes I had my receipt and a No Charge delivery date. Just perfect Fast and enjoyed the experience. Great place to shop. 👍

Syl Zal

Matt was very helpful, patient, and answered our questions thoroughly, until we decided to purchase the sealy hybrid. Three weeks later we are still super happy with our new mattress.

Frances Pollina

Matt was awesome! He had a lot of knowledge of each of the beds and was able to make a recommendation for my needs. While he had some great recommendations I feel as though he has experience that would help me as a customer make the best choice. Way to go Matt!

tmstulg

Wanda was wonderful to work with. Very helpful and knowledgeable.

mb ranallo

Daughter bought matress. Great prices and great staff.

Jim M

A nice store with a lot of mattresses to check out. I went there to buy a specific mattress after researching them online. I decided that I wanted to use their 12month/0% purchase option. That's where the problems started. But Wanda (from Mattress Firm) was very helpful and patient while we got things straightened out. The issue was with Synchrony Bank and their ineptitude and rudeness. Eventually things worked out but it took several calls to synchrony and escalation to a manager there. After the purchase was completed Wanda helped me set up a delivery day and clearly explained the details to me.

Darcie Young Tashey

Greeted by two awesome reps who were super friendly and joking around with each other, which created a great vibe in the store. They made me feel really comfortable and not pressured in the least. Great experience, I highly recommend this store.

Dee Keacher

Bought mattresses there today. Samantha helped us and was very nice and encouraged us to test them out and take our time. She was knowledgeable and made checking out simple.

April Curtis

I absolutely loved the service and attention to detail Wanda had with us when we went into the store. I felt comfortable not rushed nor pushed into buying something I did not want. She's the best!

S & K Steinbrunner & Kurokawa

Jeremy was amazing to help my boyfriend and I find our new bed and figure out which one would be just right! It was all around a great experience.

Nick Kupinski

Matt was fantastic! Not pushy, listened to our needs, our price point, and showed us tons of options. He encouraged our own opinion, he was knowledgeable about the product, and was very personable.

Lyre Nails

Very easy and informed experience. My needs were listened to. I was pleased beyond my expectations. Yesenia was terrific and very knowledgeable

Jaz Moore

Great experience. Really reasonably prices products, plus a FREE adjustable base cane with the mattress i decided on. Eric Toledano was an excellent salesperson, and helped show me thing that would help with my back problem, and even explained WHY they would help.

Melissa Arroyo

My husband and I were in the need getting a bigger better supporting bed. We went to mattress firm on Harlem first to get a better feel of some mattresses we had seen online. Matt was the gentleman that greeted us and explain the difference between the mattresses we were interested in. He was very knowledgeable and definitely did NOT try to push anything on us. So as many people do, my husband and I wanted to check out some other places before making a decision. Well needless to say we ended up right back with Matt at Mattress Firm. The other competitors sales people were too pushy, had no more knowledge than the one or two sentences written on the board advertising the mattresses and another was just rude and sarcastic we didn’t even bother looking at that place. But because of Matt’s genuine honesty and professionalism that had us make a return visit the very next day. We got a great deal on our king size bed and the delivery process couldn’t have gone any smoother than I’d hoped. The delivery men were just as professional and quick with set up and discarding of our old mattress set. I will definitely recommend anyone looking for a good deal and professionalism to make the process easier please go see Matt at the mattress firm on Harlem!

melissa maya

Went in yesterday and purchased a new mattress for my daughter. Wanda was great! No pressure while browsing their store which was awesome. Wanda was informative and really nice! Next time we need a new mattress I know where to go!

Gabriela Zenati

I went in knowing exactly what I wanted to buy bc I saw it on the website. I just wanted to try it to see the feel of it. It took me not even 30 min and I was out. Experience was great. Purchased it on a Saturday, had it delivered on the following Tuesday morning. I have another mattress from them purchased 3 years ago and im very happy with it.

M Anderson

Matt was a super nice guy, great to deal with. I had to stick within a budget and he respected that and helped me out with a great deal. I never review people but I felt compelled to. Great experience, go to this location if you want great service.

Carol Klemm

Excellent service and knowledge from Sales Team. My mattress was delivered within a week.

Antwain Storey

Me. Wanda the Manager makes it easy to shop there!

Susan Figiel

Very friendly staff. Had the twin mattress I needed. Wasn't to expensive.

Rebekah Shuman Baquiran

Sales associates online and in store are wonderful in treating you respectfully and without pressure. Highly recommended for a stress-free purchase!

Kathy Allen

Jeremy was absolutely wonderful and went above and beyond all expectations! Incredibly trustworthy. Highly recommend seeing Jeremy at the Norridge location.

Mike Mowski

I had a few questions about different mattresses and they answered them fully. I got the mattress I wanted at the price I had seen online. I'll have my mattress in less than 2 weeks since it not available in store.

Minister LaVerne

My experience was awesome, Matt is a well informed Sales Associate that those his merchandise. I feel very comfortable with my purchase.

Christina Albizurez

This Mattress expert at this location was amazing!! Matthew was very knowledgeable and helpful! He wasn’t just trying to make a sale. He took the time to explain everything and was really patient. I DEFINITELY recommend you go to the location on North Harlem Ave, and ask for Matthew!

John Fitzgerald

Bill Sabella is one of the best in the business, call him!

John Gordon

Very easy, hassle free place to buy a mattress! Jeremy is very knowledgeable and found us the perfect bed at the right price!

Cyn V

Marty was our sales rep and was very informative and helpful without putting any pressure on us. Great customer service and we love our new mattress! Highly recommend!

Ray Lackage

Very friendly and very helpful in making our selection.

Eileen Schreiber

Wonda was great! Efficient and informative!

WISLAK 84

Jeremy was very helpfull and professional at the store. The delivery guys Jose and Marco were very quick and safe at the same time. Thanks.

Hunter Clinton

Bill is phenomenal, and extremely helpful.

Delilah Perez

Love my sealy foam mattress. I will definitely be purchasing again from there. Matt was very helpful and gave me great customer service thanks 😊 …

Paula Siraguss

Very Great Place With Extremly Friendly, Helpful People Trying To Get You The Best Deal For What Your looking For. Very Clean Place. Wanda Was Very Sweet And Helpful And We Got An Amazing Price For What We We’re Looking For. # 1 Place. Glad I Was Reccomended To Go Here

Szymon Bilotas

Made an appointment, figured out what bed I wanted going through a couple options and got delivery set up for 2 days later. Arnie gave us amazing service and great pricing.

Elizabeth C

Very kind salesman today , me and my son came in to buy a frame for his bed . It was in stock. I wasn’t pressured to buy anything else I didn’t need Thanks for the great service !

Josh Hines

The salesperson, Matt, was very knowledgeable and made me feel at ease with my purchase. Can’t wait to sleep in my new bed!

Stuff John Cares About

Dude was nice, shout-out Bill

Elizabeth Callahan

Bill was very friendly and helpful

Dimitra Kalamaris

Great Service, Excellent Products. I got two mattresses a Queen and a King for the price of one King size mattress at the furniture store.👍👍👍👍 …

DeEtte Brahm

Can not say more about my visit today. Matt was pleasant, professional, informative and MOST important not pushy. I will be back & will be recommending him to everyone.

Eddie Allegretti

I knew what I wanted so it was easy, but my review is for Matt. Very nice and friendly, got me in and out of there in 10 minutes!

Nancy Marek

Great experience! Wanda was wonderful. She was very knowledgeable and not a pushy salesperson! Thanks Wanda!

Margaret Mundo

Outstanding, wonderful customer service. Love this store.

Yesenia Garcia

Wanda was very helpful and made the process of purchasing a mattress very fast and easy! Thank you!

Margaret Abernathy

Nice experience. No hard selling. Knowledgeable, courteous, efficient.

Jennifer Gisler

The salesman was informed and personable. I could not have had a better mattress experience.

Rose McGowan

Tom Moore has been wonderful to work with and I have bought all my recent mattresses from him

eduardo linares

There was a good customer service

Monika Lukaszuk

Super easy experience ! Wanda was knolegeble and a pleasure to work with . Highly recommend this location for your mattress adventure !

Susann V Kyriazopoulos

Great customer service. Great product and Great delivery by two gentlemen !!! The only concern was when asked for comments could not get to the place to do it it said Safari could not reach it!

Daniel Olsen

Great service and knowledgeable the only place to buy a mattress and box spring.

Ahmed “Med” Y

Matt and Donna were helpful and straight to the point. They were informative on my options, and I was in and out fast. Thank you!

Donna Myers

They could be honest and the mattress probably good. But when sales people say "If you buy it today"....they lost me. Didn't buy it here.

jo jo

Chris, the rep who took care of me was EXCEPTAL. Very professional, and cordial, and KNOWLEDGEABLE..

Lori G

Luke was enjoyable to work with. Knows his product and was very helpful and personable.

Candy H

Xavier was so helpful, he went above and beyond to find the right mattress for me and my husband. Thank you!

Morgan Palm

We had a great experience with a very knowledgeable associate today! She found exactly what we were looking for and then some!

JC Graciani

Not fully found the mattress I really wanted but service was great.

Melissa Lopez

Sales associate Matthew Willour was very informative and gave us a great price!

Robert Keacher

Friendly . Samantha was helpful and easy to work with and showed us everything we needed thanks

rafael rivera

Emmanuel was quite helpful and squeezed us in when he had other scheduled appointments. Thanks for your help!

tina walsh

Quick and attentive customer service Didn’t try selling me more than what I came in for !

Emanuela Kulach

excellent customer service. Matt was very knowledgeable and helpful. thank you!

Nicholas Britton

What a couple of nice Chicago guys! Did a great job. Got me a deal. Masks on the whole time.

Marie Natzke

Very helpful in choosing a mattress!

Melinda Slaughter

The store was clean and my salesman was very pleasant and friendly

J B

Friendly salesman. Showed me a couple mattresses, I'll return, soon.

Dana P

Amazing, knowledgeable people and the best part is they don't try to sell you what you don't need or want

Karen Wolinski

Everything went very smoothly answered all our questions very pleasant

Kshitij Inamdar

I met Wanda and she was a fantastic guide!

Joanna V

Such a great experience. Service in this location is wonderful.

Leland Hamilton

Great experience. Amazing sales team

Katie Marie

Very helpful. Quick delivery and great prices.

meandyou7780

Gentlemen knew what they were talking about. Made the whole process nice and easy.

joanne schippers

Great service thank you

Shanna Palace

Wanda was very friendly, helpful and knowledgeable.

Bea McDonough

Wanda was great very friendly & helpful

Katie Gonzalez

Very helpful an great customer service

Brendon Thomas

It was quick and easy to get my mattress

kathy Strachan

Excellent service and very knowledgeable!

Scott Krusee

Great staff and beds!!!

Микола Чорнопищук

Fast and professional. Well done!

frank hudson

Matt went above & beyond in Customer Service

Arianna Torres

Very good customer service.

Danuta Lukaszuk

Fantastic experience! WANDA is awesome !!!!

Bradley Weernink

Pleasant shopping experience with knowledgeable employees

Marta Garcia

Excellent service !!!

Kinga Kania

Great customer service

Mya Ssault

Knowledgeable and friendly staff

Anthony Gomez

informative and helpful!

Anna Gabriele

Very helpful!

Dorothy Santoyo

Good service.

EMANUEL PEREZ

Excelent service

Milos Pavlovic

Excellent!!!!!

Diana Ortiz

Bob was very nice and helpful. He made my mattress buying process seamless. Thank you so much.

Lilia Vera

Very good service. Great experience.

Harry Jozefowicz

Saleswomen was exceptional

Jakub Singer

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Shirley Alean

Wanda Thompson

Sandra Torres

Katrina Osorio

Walter Herrera

lilguy15744

ken fulkerson

Roger Wallace

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