Reviews of Mattress Firm Pittsfield. (Mattress Store) in Boston (Massachusetts).
Mattress Firm Pittsfield
555 Hubbard Ave Suite 10, Pittsfield, MA 01201, United States
Description
Information of Mattress Firm Pittsfield, Mattress store in Boston (Massachusetts)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Mattress Firm Pittsfield
Sunday
10 am–6 pm
Monday
9 am–8 pm
Tuesday
9 am–8 pm
Wednesday
9 am–8 pm
Thursday
9 am–8 pm
Friday
9 am–8 pm
Saturday
9 am–8 pm
Popular times
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Reviews of Mattress Firm Pittsfield
Darnell was great. Very knowledgeable of all the products sold in the store. Great selection of mattresses. We got a very comprehensive explanation of all the different mattresses, the differences, the benefits, etc. We never felt rushed by Darnell, but he was there to help us through making the selection. Definitely recommend this mattress store.
We bought two queen beds and the experience was stress free. Ralph took his time to show the various options. Lots of great choices and prices. No pressure to buy!! Will recommend Mattress Firm in the future.
Ben and I would just like to thank Amanda for the amazing shopping experience last night! We shared many laughs with her as she provided honest reviews of several types of mattresses that were suited to us personally. Thank you to her for making an errand of buying a new mattress so much fun!
The sales rep Ralph was upfront and felt like he genuinely was trying to work out the best value deal for me. It didn’t feel like he was trying to squeeze more money out of me and understood I had a limited budget. Would definitely recommend
Edit/Update: I just moved in to a new apartment to find that my queen size was too big for my room and wanted to exchange it for a full size. I called up Ralph hoping that we could work something out and it seems he genuinely tried to make things as easy as possible for me. He wound up getting me the exchange and delivery fully free of charge. I mean seriously, Ive never written a google review before but Ralph and mattress firm have offered such a nice experience that I was more than happy to give them a shoutout. I truly didn't know customer service like this existed, I really appreciate it so much. Thanks guys
My wife and I worked with Ralph. He was incredibly helpful and patient with us. He was a wealth of knowledge and got us set up with the perfect bed! Will definitely shop here again for any of my mattress needs.
Wahid the sleep expert was very kind and welcoming throughout my consultation. He offered to lower prices on my products and even gave me free shipping!! He allowed me to test various mattresses and pillows and see/feel each one for my personal preference.
Our salesperson, Ralph, was friendly, patient, listened to what our needs were, gave us appropriate options, did not push us but allowed us to make a decision we were very comfortable making. There was a wide range of options in the showroom but he did not overwhelm us. An exceptionally good experience.
Today we purchased our new mattress at Mattress Firm in Pittsfield, MA. Ryan (sales associate) was helpful, polite and no-pressure. He inquired about our needs and assisted in identifying a perfect mattress for us. I would highly recommend them when buying a mattress.
Great experience. Ralph was very helpful in making the purchase. Thanks. The twin mattress will make my 2.5 year old grandson very hopeful.
Art
Ralph was very knowledgeable & professional.
Super helpful!
Thanks Ralph!
Delivery was changed from Saturday to Monday because we had a funeral on Saturday. Dispatcher & delivery guys were helpful!
Ralph of Mattress Firm was very welcoming and knowledgeable about which mattress would suit my daughter. We are very happy with our purchase and highly recommend the Pittsfield store.
Ralph was a very knowledgeable salesman. Selection was great. We will be making the purchase this week. Thanks again
Wahid and Ralph were great. There was a mix up with the order and they fixed it promptly without issue.
Ralph was my sales person, and he was outstanding. This was truly the best customer service I have had anywhere in years. Excellence in helping me find the best product, best price and best terms for trial time that take into account that I am between 2 homes. I recommend him and this Mattress Firm store without reservation.
The salesman did a good job ordering the mattress and box spring I wanted. I had been in a few days before and they didn't have what I wanted so I looked online and found exactly what I needed. Could have done it all that way and had the set delivered in the same time frame but my Bank would have "Secured" my account for such a large purchase online. So at the Store they handled it well and no issues. I'm getting what I wanted in 10days and still have their warranties AND the huge savings over a Holiday weekend.
*Edit* A couple months after I bought my first mattress I realized it wasn't the right choice and went in for an exchange. The first time I went the guy who was there wasn't helpful at all, but this time the 2 gentlemen who helped me were amazing! I don't know the first guy's name, but the other was Ralph. The first gentleman helped me pick out a mattress for my specific needs and didn't try to upsell me which i really appreciated. When i called the next day to do the exchange with the manager he was out sick and I got Ralph. Ralph went above and beyond helping me with not only the exchange, but the delivery and restocking costs. After feeling unsure about my first encounter there, these 2 changed my whole outlook and I would go back to them just for the service they provided.*
I don't think there was anything great about my experience but not necessarily bad either. I called to get some questions answered and Darnell never called me back so I had to go in. I wouldn't have bought from him but I needed a new mattress desperately and wasn't going to a million places, but he didn't really help just cashed me out. I needed my old mattress removed because it was so heavy so it cost me $120 for delivery and removal when they could've delivered the new mattress to my door for free and I could've paid 15 dollars and got a sticker to have the old one picked up. If I hate my mattress, after spending however much money, now I have to pay even more to get a new one plus a restocking fee and delivery and pickup?? There's just way too many fees when you're making a big purchase. Next time I'll take more time looking and go somewhere else.
Really appreciated the patience in showing us all the various mattresses, comfort levels and the ordering details and post delivery follow up… A well managed sales operation given how little we knew about the differences in product types and specialties of the line…. Thank you again.
The vendor was extremely helpful and accommodating to my needs. I was not pressured to make a decision but was treated with respect and cordiality.
When my husband and I visited Mattress Firm to shop for a mattress, Ralph cheerfully welcomed us! We explained that our 9 1/2 year old Tempurpedic has a 25 year warranty , was sagging but we couldn't find the receipt to proceed with a warranty claim. He immediately looked up the info and printed a copy and explained what we had to do. After going through the warranty procedure, we returned, and Ralph again helped us assess which mattress would fit our needs. As we await our mattress replacement, we chose to purchase pillows there with Ralph's assistance. We were quite impressed by Ralph's expertise and genuine willingness to help us out! With such amazing customer care service, we highly recommend this store and will definitely buy here in the future!
Amazing customer service! Look for Darnell Alston, great at helping you meet your needs with a keen attention to detail.
This was my first time here and we had the pleasure of meeting Ralph. He was outstanding and most informative. He helped to choose a new bed and shared insight on how to choose the right bed after sleeping on the wrong one for 10 years. I have lower back pains and once I mentioned that he had great suggestion of all prices and comfort. I have no words for how happy I left after choosing my bed and I’m so excited to receive it soon. Thank you Ralph again for helping me and my family find the right bed and not just looking for a sale like many other places I have gone that do not listen to the guest needs. You are amazing, many blessings to you.
Darnell was very knowledgeable on exactly what I needed and made great suggestions!
Making the whole trip very easy!
Ralph was so great! My husband and I left saying how we haven't experience such great customer service like that in ages - very personal and attentitive but not aggressive or salesy at all! He helped us find the perfect mattress for us in our price range super quickly. We were in and out of the store in just about 30 minutes! It was a very positive experience.
Ralph was a huge help. He assisted us in finding the best products for our needs and we couldn’t be happier. Ralph was professional, friendly and courteous. Overall a great experience. Highly recommend this store, but ask for Ralph.
Great customer service! I’m so excited to try my new mattress at home.
Showroom was well laid out. The salesman, Ralph. was very knowledgeable and helpful. There was never any pressure and it was a very positive experience.
We bought the sealy Iseries hybrid king sized mattress on an adjustable base and Ralph was helpful. He took time to find just what we wanted. He went above and beyond!
After purchasing a bed that after time we were not pleased with, Ralph gave me a call to see what they could do to fix this. We ended up purchasing a new bed for a VERY good deal. Very pleased with the customer service of this place. I wasn’t expecting any of what they’ve done. Definitely went above and beyond to make their customers happy. Highly recommend this place. Thank you again Ralph for everything you’ve done for me today!
Ralph was especially helpful and reasonable when it came to discussing the realities of purchasing a mattress. Having worked in customer service for 10+ years I can assure you that he is strictly informative and not aggressive in any way. Extremely down to earth and flexible! I would highly recommend stopping by!
Very solid experience. Walked right in and Ralph greeted us with open arms. He was very knowledgeable and helped us pick out the right mattress for our needs.
This place is awesome, very friendly and welcoming staff. They work really well with your budget and make sure to get you the best deal possible while making sure that the mattress you chose suits your needs. It was a quick experience despite me taking my time and laying on every mattress in the store. I would definitely come back for all my mattress needs. I highly recommend this place to anyone looking to upgrade their mattress.
Very helpful process for selecting the right mattress. Good information that helped us feel like we made a very informed decision. Delivery staff, exemplary. O
Now an update a week later......more superior customer service. The box was too tall and without a hiccup said they would exchange it and gave me a choice of delivery dates this week. What? Just fabulous. Compared with 2 other businesses today, this service was on a totally different plain.
Excellent customer service. Thanks so much! Happy Holidays 🙂 …
My daughter needed a mattress. We walked into Mattress Firm in Pittsfield, MA and we were met by Ralph. Ralph helped use pick out a mattress based on my daughter’s description of what she wanted. Ralph was incredibly helpful. We picked out a mattress, paid for it and had it in my car in 10 minutes. It was a great experience and Ralph was extremely competent at his job.
We worked with Ralph and are so grateful we did. He was honest, available and so helpful. If you head to Mattress Firm make sure Ralph is working!!!
RALPH was amazing! guy deserves a raise.
My husband and I were treated with the upmost respect. Thank you Darnell.
We were given options.. very helpful.
Prices very reasonable.
Went in on tax-free weekend and was shown tremendous service from the very start. Mike, who actually works at a different store, took a long time comparing options and explaining features, making our trip a success!
We were recommended by friends to try out mattress firm to find a new queen sized mattress. I couldn't have asked for a better experience buying a mattress. Our salesperson (Darnell) was incredibly nice and offered us amazing deals and answered all of our questions thoroughly. One of the deals was just too good, and we left with a mattress that far surpassed our expectations was still inside our price range. The deals on the sheets and comforter sets were amazing. We will definitely be returning and recommending to anyone who is need of a new bed.
Rothann, a wonderful sales person, was so helpful in finding the right mattress for me. She took the time to show me many options in my price range. Great customer support. The delivery men were quick, friendly, courteous and helpful. All around super experience.
We recently purchased a new mattress at Mattress Firm and realized after the 30 day trial period that the mattress did not work for me. I found that I was too hot at night. I discussed this with the salesperson (Darnel Alston). He was extremely helpful and understood my concerns. He recommended a firmer mattress which I am sure will alleviate my problem. He scheduled a quick delivery and pick up of our old mattress. He was extremely knowledgeable and friendly. I have no problem highly recommending this store to anyone looking for a new mattress. You won't be disappointed.
Mattress Firm is such a great store I just bought my 3rd mattress in 3 months! Love the adjustable base! I’ve had excellent customer service at each location.
Had a quick and pleasant experience. Ordered what we needed and we are looking forward to delivery on Monday. The representative was terrific. He identified and filled our need. Well done.
The sales people were great! Very knowledgeable, no pressure and and they had a wide variety of mattresses to try out.
They delivered the next day. The delivery men were professionals and very kind. I would recommend Mattress Firm to anyone looking for a great product with exceptional customer service and delivery.
Staff was helpful and informative. They know the products and are able to give good recommendations. Best part, the staff didn't hover and weren't pushy. My wife and I were able to go at our own speed and try all the beds without feeling weird about someone hovering over us.
Excellent sales man.
Very knowledgeable and wasn’t your typical pushy sales man.
I hope I love my mattress
I've dealt with this store and Ralph twice on behalf of my father, who is in assisted living in Lenox. Both times my experience was exemplary. Ralph was pleasant and personable and didn't try to upsell me The delivery team that brought the mattress was likewise friendly and extremely professional. I highly recommend this store.
Great experience! We were slightly overwhelmed walking in but Darnell is very knowledgeable and was able to help us navigate the many choices. Best of all, there was no pressure. Overall, he made the entire experience painless!
My wife and I purchased a mattress and box spring back in October 2019. The box spring broke today, and because we'd purchased floor models, it wasn't under warranty. However, the person we spoke with on the phone, Ralph, was immensely helpful and arranged for us to purchase a replacement at cost.
I was so delighted to purchase a new mattress today bcuz I'm in need of a new one! The one I have is old.. Initially I took my brother last week to do what he had to for himself.. I saw a perfect opportunity for myself to look around an a mattress caught my eye! God works in mysterious ways that I got the mattress for half price! Thank you so very much.. Looking forward to receiving it thru delivery
Got a new mattress because mine started having some crazy pocketing and sagging. So I went to mattress firm and tried a variety of mattresses with No Pressure to buy any of them. I ended up choosing one and am currently typing this laying down. Got delivery within a few days and had the best sleep! 😴 …
Great place to get a mattress! Very helpful staff. Prices are kind of steep but progressive leasing definitely helps out with that.
Fantastic experience. Darnell was extremely nice, and gave us an educated and thorough experience. Excellent job and we are very happy with the service and the experience. Thank you!
My mom and I came in looking for a quick sale, but were unable to purchase anything on the more expensive side. Darnell was extremely helpful and found us a perfect, discounted match. $200 for a great full size mattress!
Darnell was very friendly an helpful. I knew exactly what I wanted and he responded to my needs promptly and professionally. I’d go back there if I needed any other mattresses or equipment.
I bought my mattress from Mattress Firm about 3 months ago, and it's been one of the best purchases I've ever made. I had been considering buying a new mattress but wasn't sure I was ready. My boyfriend encouraged me to at least start looking because my back was always bothering me. Our first trip to Mattress Firm was a good one. Darnell took the time to show me some of the mattresses and walked me through the differences of them. He wasn't pushy and let me browse once all of my questions were answered. I wasn't quite ready to make a purchase though so my boyfriend and I visited another store to take a look at their mattresses. They ended up being extremely rude and not helpful at all. After that experience I knew I wanted to give my business to Mattress Firm. My next visit to Mattress Firm was even better than the first time. Rothann was THE best! She spent quite a bit of time with me so I could find "my" mattress. She was easy to work with and very patient as I tried many mattresses. She was honest when one didn't seem to "fit" me properly and in the end was able to recommend the perfect mattress. I would absolutely recommend Mattress Firm in Pittsfield to anyone who is looking for a new mattress. Thank you Darnell and Rothann! (oh and the delivery was great as well!)
I received from Ralph outstanding, courteous, and friendly service. Ralph went above and beyond to satisfy my needs. I will definitely recommend Mattress Firm to my friends and family because of the wonderful service from Ralph.
Excellent Service from Wahid he did a great job helping us choose which mattress was right for my son and his girlfriend and delivered it all with a smile and wonderful price !!!
Best mattress shopping experience ever tonight. We popped in to browse their selection and right away had help from a long time salesman, Ralph. He patiently listened to our current mattress issues and what we were looking for. He walked us thru several brands and models never pressuring us one way or another. He even added his own personal experience with sleep patterns, positions and how different models affected sleep. It was an easy decision thanks to his expert help. We walked out purchasing a mid range model Serta iseries with a motorized adjustable base and happened to catch the extended Presidents Day sale. Can't wait to try it out. Highly recommend Mattress Firm. Thanks again Ralph!
Darnell Alston is an excellent salesman who helped us find a variety of mattresses in our price range so we could get the perfect bed. I would highly recommend this location to anyone looking for a great mattress at a better price
Great customer service. Staff was friendly and considerate to specific needs No pressure to purchase, but hard to beat the great deals and quality offered. Highly recommend Ralph and Darnell
Very friendly and helpful staff. We found the perfect bed.
After ordering via phone (online), promised my order (confirmed via email) on a frame being delivered on the 1st of DECEMBER, I attempted to call back with the number used to place the initial order since I had never received the frame (on December 1st). After poor customer service (not being able to talk with anyone live), I called Darnell at the Pittsfield store. Darnell and his customer service went above anything I had expected. I now will have a frame and box spring delivered on the same day as my mattress. Thank you Darnell, I can't thank you enough for calming me down and taking care of me. Highly recommend this store for future purchases.
Ralph was the best. Informative and was committed to getting me the best deal with a high end product. Look forward to working with him again to furnish 2 more bedrooms.
Great customer service! Wide product knowledge and she had so much patience while we laid around- even had a sense of humor too! Delivery was super fast and the delivery guys were neat and super fast.
Now if only my tempurpedic mattress would break in quicker......
I previously purchased a bed from this particular store about a year and a half ago. Darnel was the salesman at that time as well. The service and professionalism I received was outstanding and I highly recommend this place and this individual.
A. SANCHEZ
I purchased my mattress 5 years ago and I love it! Very knowledgeable and friendly sales person. Today I purchased a mattress and protector for my 4 yr old son and got a super deal! I recommend my salesperson Lynda!
Great place to shop for a bed! Very easy to walk in and look around and try out beds. Great staff to help guide you through the process as well. Overall a great experience. Thanks Darnell!
Diana - Like the Princess!
My eighty five year old mother & I moved from Florida to Massachusetts recently. It was my mother's dream to move back "home" and spend the rest of her life here. We rented a truck for the move. After four days of driving we were HOME! When we opened the back of the truck, a small wave of water came out of the truck! We had been given a damaged truck - it had a hole in its' roof! The manager of the truck rental company in Florida had inspected the truck with us - none of us saw the hole because it had been hidden by silver tape that matched the aluminum roof inside the truck. We lost EVERYTHING! My mother & I slept on air mattresses while the insurance company dealt with our claim. I spent so much money on the move. I had to come up with more money to pay rent and put down a deposit for a storage unit. Day after day I saw how the stress was taking its' toll on my mother. After two weeks of sleeping on the air mattress, my mother was in so much pain that she was having trouble walking! I was so concerned, so stressed out, and I had very little money left. I knew I had to do something to help my mother. I had done business with Mattress Firm in the past. I had purchased two mattress sets from them when we lived in Florida. Mattress Firm always treated me with kindness, honesty, and professionalism. I called the Mattress Firm in Pittsfield, MA and Diana answered the phone. I needed to have a potentially embarrassing conversation with her so I felt incredibly awkward. I explained the situation to Diana. I went into detail about the truck incident, how we had lost everything including our mattress sets, that my mother was having difficulty walking, and I didn't have a lot of money to spend. Diana listened to every detail. She let me talk and never interrupted or seemed impatient with me. When I was finished explaining our situation to Diana the first thing she did was comfort me. She didn't talk down to me because I didn't have a lot of money to spend. She told me immediately that she would do everything she could to help us! My mother & I headed straight over to Mattress Firm to see Diana. She already had mattresses pulled out for my mother that were truly in our budget! She was so kind to us. She treated us with respect and truly cared about us. Diana worked directly with my mother. She was patient with my mother and really listened to what she had to say about each mattress. After choosing a mattress, my mother and I sat down with Diana and scheduled a delivery date & time. Everything was done perfectly! Diana's attention to detail was flawless. She sincerely asked us if she could help us with anything else. Diana earned our trust! We'll see her again soon to purchase another mattress set. The delivery & set up went perfectly as well. I'm so happy my mother is feeling better both physically & emotionally! I can't thank you enough, Diana! You're a total STAR!
We had a great experience at Mattress Firm in Pittsfield from the in-store salesperson to the delivery and our son loves his new bedding! Thank you Mattress Firm!
We worked with Rothann today, and she was fantastic. Excellent customer service, and really knew her stuff. We are new to the area and aren't always sure how we'll be regarded as a same sex couple (especially buying a bed), but we had a super positive experience with Rothann at Mattress Firm. As a bonus - she's a native to the area, and knows about all the good places(!) Thank you, Rothann!
Sales person was very knowledgeable and friendly. Sold us exactly what we wanted/needed. Quick delivery. No added fees and tax free this weekend!
Wonderful service great people you have working for you guys. Thank you.
Second time buying our mattresses and both times we encountered Darnell who was very knowledgeable, professional and helpful. We got a great deal. Thanks!!!
Ralph was amazing! Super knowledgeable and friendly. Could not have asked for a better experience!
Excellent service and very knowledgeable.
Austin took care of us. He did a great job. We are returning customers. This location always goes above and beyond to make sure we get what we want.
I purchased a mattress at Mattress Firm in Pittsfield. Darnell gave excellent customer service and was very knowledgeable about the different types of mattresses. Delivery was the next day...again...excellent customer service. I highly recommend Mattress Firm in Pittsfield.
Did buy a mattress but had problems as salesperson did not: disclose until after we paid for it that there is a 50/50 chance it will not be delivered on 10/11 as first promised, he did not know specific coil or gauge count or offer to look it up, give information on warranty,
Ralph always make it easy for us to come back. Knows the inventory knew what we purchased last time and his follow up is amazing.
This is the second time I've bought a mattress at mattress firm, the service is always amazing and very knowledgeable about their beds! I would definitely recommend going there to buy your next bed set!
We had a really great experience at Mattress Firm. Darnell was helpful and knowledgeable, all without pressure.
We got a great price and delivery was terrific. :)
Had the worst experience ever. Went later in the afternoon, older sales person. Made me feel as though I was interrupting his day. There was no sign outside of building, would not recommend the store or that sales person. Horrible. Definitely go to the Great B store much better...
Pearce was very helpful. Thanks!
That guy Damian (or Darrien?) is a real stand-up guy. He went above and beyond in helping me get one of their less expensive mattresses. Highly recommend this place.
Very helpful and easy to work with.
Darnell was very knowledgeable, professional and patient with us. He answered all of our questions and made our experience pleasurable! Thanks Darnell
I was in and out of the store in 10 minutes. Darnell was so knowledgeable and helpful. He made my purchase so easy, and the the price was right.
Service was superlative. Helpful and friendly just as the world should be.
I have been shopping at mattress firm for years. I am never disappointed. Customer service is outstanding. Thank you!
Wasim's a great guy, very helpful. Not a local, so I won't be back - but I'd definitely recommend!
Very professional. Polite informative
Asked the right questions, listened. Very detailed
I walked in and was greeted immediately and was shown what I wanted. I found what I liked and was in and out in 15 minutes.
Great service! I will definitely buy from them again!
Great selection and Great priced mattresses. Roathann is an awesome sales person who made getting a great mattress at an inexpensive price
Very courteous salesman ,gave me an awesome deal for my 2 son's beds.Thank you!
Were very polite and helpful. Great experience. I would highly recommend purchasing here.
Salesgirl was very nice
Darnell was very helpful & knowledgeable about the products & willing to help. Prices are great!
Very nice. Able to help me right over the phone. Setup delivery and everything. Highly recommend.
Darnell was beyond professional, easy, listened to exactly what I needed, and delivered!
Great customer service. Will buy from again soon
Very nice to have a sales rep actually listen to what you want. Highly appreciated
Darnell is awesome! Thanks for everything! Best bed buying experience ever!
Helpful, responsive, professional. We’re repeat customers and will continue to go back.
Excellent shopping experience. Salesman was knowledgable, helpful and friendly.
The representative that helped my sons and I was experienced and very helpful.
Very helpful giving information so I could understand my choices in making a decision
for my needs.
Great process and service. Lower prices would make it 5 stars.
Salesperson Darnell was very helpful and knowledgeable.
Very knowledgeable and professional people that care about their products and customers.
Other than the computer going down, Darnell was a very helpful and non pressure salesman
Great customer services by Darnell!... He went the extra mile to satisfy my concerns!! Thanks!
Very knowledgeable about mattresses friendly and professional
Great quality and service. Darnell was very helpful, and professional. Recommended!
Friendly sales staff; very knowledgeable; good selection and service
excellent customer service. very knowledgeable. great prices
In and out, I knew what I was looking for and no up selling to deal with, always a deal breaker for me!
Got a FANTASTIC deal on a leftover mattress and an adjustable base!!!
Awesome selection. Tempurpedic, sealy, serta and more. Very knowledgeable help.
Fast, hassle free shopping. Very professional service
Excellent service, very helpful, very pleasant. Great experience.
Very professional with a great selection of products to choose from!
The service was so good it was almost eerie.
Excellent service and friendly staff.
Great Team!!! Thank you so much for all the help!!
Great selection and staff
Great service and good prices
Helpful got me to the payment I needed
Very pleasant
Gentlemen was very good very helpful
Quick in and out, got just what I needed.
Mediocre
Nice
Great deals?
Friendly
Friendly
Great service
Friendly and knowledgeable sales staff. Reasonable prices and quality products.
Darnell was an excellent sleep expert. He listened to our needs, answered all our questions and was able to provide us a very good deal.