Reviews of Madison Jewelers. (Jeweler) in Virginia Beach (Virginia).

Madison Jewelers

85 Reviews

75 Comments

Jeweler

Jeweler

5304 Providence Rd, Virginia Beach, VA 23464, United States

Description

Information of Madison Jewelers, Jeweler in Virginia Beach (Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Madison Jewelers

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Reviews of Madison Jewelers

Steve Stojanovich

Fantastic experience. I went in looking for another Rolex, and I will say that Madison Jewelers has the biggest selection in Hampton Roads by far. Phil (the owner) gives absolutely no pressure to buy and charges a VERY fair price. I’ll be back. Thanks again.

Chad Morgan

Incredible customer service! I was in the market for a very specific watch and was put in touch with Madison Jewelers. The owner of the store was very responsive and personable. He was able to meet me on his day off while I was in VA Beach from out of town. Amazing product and I highly recommend Madison Jewelers. I will be the first to refer Madison Jewelers to anyone in the market for quality jewelry and will be a return customer myself.

J T

Madison Jewelers has been our go to jeweler for 7 years. They have never been rude and always make time for us. They have always been honest and prompt with repairs. We've bought several rings, and have nothing bad to say. Highly recommend.

Tuesday Randolph

Went there for new watch battery and came out with a beautiful pair of earrings. Hand made from the Eastern Shore so that makes me happy to support locally artists

Jerry Fauci

Found Madison Jewelers on Google while looking for a place to get my moms custom gold heart pendant altered. We were greeted immediately as we walked in and the repair took less than 10 minutes. This was a big change from the service we received at another local jeweler just the day before. Along with the repair we also had the opportunity to purchase a 2021 Rolex watch which has been impossible to find through other means. Overall just fantastic place with super friendly staff. Highly recommended and will be visiting on a regular basis from now on!

Ryon Williams

Great experience with Phil and the Madison Jewelers team! I recently sold them a vintage watch, and was thoroughly impressed with Phil's professionalism and transparency on the valuation of my piece. I would highly recommend Madison Jewelers to anyone looking to sell a vintage Rolex.

Ben Reilly

I'm so thankful for the friendly people at Madison Jewelers for helping me with my engagement. They were such a big help in answering all of my questions and making me feel comfortable every step of the way. There is a personal touch in everything they do, they remember me by name every time I go in, and they kept my personal preferences in mind every step of the way, which made the ring and engagement so much more special. I was very happy with how clear and easy their communication was throughout the process as well. I am happy to use Madison Jewelers for all of my jewelry needs now, for things both big and small.

David Yochem

What an amazing jewelers , very friendly staff, knowledgeable, affordable and not to mention the fine jewelry they carry. I met and spoke with Phil this afternoon after picking up a tennis bracelet they repaired for me and what a fantastic job they did. Phil showed me the work they done and how to operate the new clasp very thorough he was. I love this place Its very welcoming and extremely friendly not to mention the expertise work they do. Thanks for being in my neighborhood!!!! Phil thanks for taking time to have a conversation 😜😜

Chele

I visited Madison Jewelers as a result of a recommendation from my parents. They always felt welcome and received excellent service. I felt the same when I visited. Madison Jewelers purchased my old gold, repaired my favorite gold necklace and modified it to be more versatile. I will definitely be back in the future as I appreciated the personalized service I received. Thank you! Edit 10/12/2021: I came again the other day and the service was still personalized and friendly. I’m excited to pick up my ring repair today! Thanks guys!

Sherrie Brown

It's a family owned and independent jewelry store. Both Maddie and Phil were exceptional. They took the time to listen and go above and beyond to take care of my grandfather's watch. If I went somewhere else, it would have been a lost cause. While I was in, several other customers raved about how they've been going to them for years. I can definitely say they know their stuff and will take care of you. I'll be back for my next piece of jewelry

Kevin Ung

Had an incredible experience here. Phil (owner) has the largest inventory of Rolex watches in Hampton Roads. He provided a warm and welcome family experience. While I was browsing the store, his yellow lab puppy even came up and said hello.

Bobby vaughan

Madison Jewelers is the best. I went in with a memory bracelet that was made for the loss of my Daughter that I've had for 9 years the band broke and I couldn't find a new band for it so I took it in to see if they could help me and Madison went out of her way and found me one that was much nicer than the one that was on it. This really meant a lot to me and my wife I would strongly recommend them to anyone I give them 5 ⭐⭐⭐⭐⭐ only because that's the most you can give. You are the Best ❤️

Drew Hassell

A superb store! I would give it ten stars! My wife and I found out about this establishment on the internet. We visited for the first time this afternoon. Part of what attracted us was their website. At the store we were greeted warmly and treated with respect and professionalism. Mr. Paul Ralph, Owner/CEO, and Miss Maddie Ralph, CEO, we’re helpful informative. We made our purchase and are very satisfied with our items. I will definitely do business with Madison’s again in the future and highly recommend this business to everyone. Thank you very much!

Giuseppe Giaimo

I would just like to take a moment to thank Madison Jewelers in Virginia Beach for a amazing experience. I have purchased many watches from Phil and his family and because of their great service and professionalism I always keep going back to him even though I live in Williamsburg. My father recently retired and since I was a child I have always seen him talk about a Breitling Navitimer. I decided to get him this watch for his retirement. No one in the Tidewater area had this particular watch. I reached out to Phil at Madison Jewelers and he was able to find me the exact watch brand new within one week. I recently gave my father the watch and I thank Phil at Madison Jewelers for helping me make this happen. Thank you Phil

Scott Davis

Phil was great to work with. He found the exact watch my wife wanted and he did so within 1 day. Would recommend anyone who needs jewelry to give Phil a call.

Stan Crockett

Madison Jewelers success is based on repeat business which comes from building loyal relationships with its customers. How does Phil Ralph and staff do this? They take time to educate the buyer and offer fair prices, good selection of jewelry including loose stones and offer a full array of services from watch battery replacement jewelry repair to custom engagement sets. As for my personal experience, I bought my wife a set of diamond earrings and as I was purchasing them, Phil told me that if I wanted to trade them back sometime in the future, that he would give me the full purchase price of the diamonds toward another purchase of greater value. At the time, that didn’t sound like something I would take advantage of, but I actually have. This process is great when you want to gradually upgrade stones over time. I highly recommend Madison Jewelers for your jewelry needs.

Stan Wilkins

Madison Jewelers came highly recommended ,especially Phil,& now I know why. The level of professionalism and quality of service exceeded my expectations. Everyone there went above and beyond to assist me in surprising my wife for her birthday. I know that I could not have done it without out their help. I want to thank everyone there especially the Jeweler that came in on his day off to set the stone... I can't say enough, they will be My Jeweler go to for life, and I will highly recommend them to all of my friends and family. Thanks again for everything I hope you read this oh, you guys are the Best.Ps. My wife Loved the stone & setting . Stan Wilkins

Mark Petras

Phil (owner) is honest & a man of his word! I recently needed to sell some gold and silver coins. My wife and I called around all over Hampton Roads and the Richmond area. Then my wife found Madison Jewelers. At first, I was skeptical due to all the other calls I had made and I thought would the owner do a bait and switch. When I got there after my 1-hour drive to my surprise Phil greeted me with a warm welcome. After looking over the things I brought he indeed gave me the price we discussed over the phone. To say a little about Phil’s, character. I had also brought a watch to sell. Since the watch needed a new battery Phil was kind enough to install one at no cost to me. After discussing with Phil, the probability that my watch wasn’t highly sought after I decided to keep it. Upon leaving I handed the watch back to my wife and she noted he actually had taken the time to set the correct time on the watch. As trivial as that might seem, it spoke volumes to me about his honesty and integrity. Phil it was an honor and privilege to meet and conduct business with you. From the bottom of my heart I thank you! God bless you, Mark

lenny

Purchased my first Rolex from them he let me put it on layaway and worked with me on payments he also was not trying to get 5k over retail like a Place on the Blvd (Longs) was trying to do glad I shopped around ... He was very fair and on the price when you are buying a watch that is 15k you want to feel good about it , not like you are getting taken advantage of and that is what Longs was trying to do. Glad I went to Madison’s .

JLVB

Stop by this store and you'll be glad you did! We were in there today getting my engagement and wedding ring rhodium plated. They did it in about 15 minutes while we waited! No chance of losing them in the mail and you don't have to be without for any time! The staff is super friendly and helpful, but they are NOT pushy like a lot of jewelry stores you walk in to! The selection of pieces and designers is excellent and we'll be back to make some purchases in the future. Plus, they do insurance appraisals onsite on Tuesdays. Bottom line, if you're looking for a jeweler for any reason Madison Jewelers is it!

D S

I was referred to Phil at Madison Jewlers by a close friend of mine for the purchase of an engagement ring. My situation was somewhat unique as I work out of the country and was never actually able to set foot in the store. I had very little knowledge with diamond and rings but Phil was very helpful in selecting the perfect ring. The entire process was completed within my requested time frame and I was able to return home and surprise my fiancé as planned. Start to finish this was a trustworthy and satisfying transaction.

Nathanael Allison

This review is for all the guys that are hesitant about stepping foot in a jewelry store. I for one always picture a sleazy pretentious staff, that are always trying to up sell you, and looking down on you if you want to purchase something sensible and less gaudy. Needless to say, I don't frequent jewelry stores, and my wife is not a big jewelry person, but it just so happened that her center diamond just fell out of her engagement ring in target no less, leaving us with an uninsured diamondless ring. We were in no hurry to replace the diamond, but always new that we would eventually, and I felt that this Christmas was the right time to surprise her. I saw the great reviews for Madison, and decided I would give a local establishment a shot over one of those chains with the ridiculously sappy commercials. The shop is small, and I can't really speak to their selection, as I wasn't in the market for a new piece, but I can say that there was no pretentiousness to be found. You are immediately made comfortable when your approached by a really friendly golden retriever at the door, and the staff (and owner) were nothing, but professional and helpful. They bent over backward to figure out how to help me with my situation. The owner quoted me an extremely reasonable price (well below what I was expecting), and checked his supply of loose diamonds. When he realized that he did not have the size I was asking for, he offered to upgrade me to a slightly larger size for a minimal up charge fee, which meant that he shouldered most of the cost. They had the ring ready to go in a couple days, and had obviously taken great care to shine it up, and set it right. My wife was extremely excited about the ring (I couldn't wait until Christmas). I would recommend them without hesitation. Even if every bone in your body is rejecting the idea of entering a jewelry store, this local business deserves a shot.

Matt King

The store is conveniently located in central kempsville. When you first walk in you're greeted by two dogs that don't jump, bark, or even lick you! They just want to be pet which is awesome, you feel at home. The price I got for adding a loose diamond to be the center piece for an engagement ring was awesome and kept me under budget. Within a few days I had the ring back and it looks amazing! I would recommend this jewelry store to anyone!

Mark Ogle

Phil Ralph of Madison Jewelers is very professional, personable and above all fair. He took his time explaining in great detail the appraisal process going above and beyond other jewelry stores I visited. My goal was to get the best price for my gold and diamond rings and Phil was able to deliver. I highly recommend seeing Phil at Madison Jewelers before accepting other offers to buy your gold and Jewelry.

T M

I cannot begin to describe the professionalism and dedication of the owners and staff of Madison Jewelers. They pay attention to detail, the customers request/needs and the quality of their diamonds are unmatched. I purchased my engagement ring from them in the past and the experience was AMAZING, so i decided to go with them again. I was out of the country during Valentines day and Maddie made it soooooooooo convenient for me to purchase a precious/sparkling diamond necklace for my misses , not to mention she also added a gift card to her favorite restaurant AND flowers (she just LOVED IT!!!!)... I wouldn't recommend you go anywhere else to purchase ANY jewelry for that special loved one other than Madison Jewelers. Thank you SOO much for the convenience and QUALITY!!!!!!

Rocky R

Phil and his staff are Amazing! Incredible customer service. I purchased my pre-owned 2015 Rolex Submariner with ceramic bezel from him. The condition was even better than I expected. From beginning to end, one couldn't ask for, or expect any better service and attitude from any business, anywhere.

Bobby

Hands down, the best customer service I have ever received from a jewelry store! Phil Ralph is amazing; he made my Rolex look and function brand new again! Did not know he even fixed a scratch on my crystal as well, till I had left the store; I'm completely blown away by his work! Will be coming to this store for now on!

Holly Van Auken

After visiting two other local stores for offers on my engagement ring and Rolex, I went to Madison Jewelers and was blown away by how much more they offered - nearly 25% more than the other stores. Not only did I appreciate the nice check from Phil, I valued the customer service, honesty and integrity. Whether I am selling or buying jewelry, I will be a lifetime customer of Madison Jewelers.

Sean G

They have helped me a lot over the years with... Designing a custom engagement ring for my wife (with free sizing), getting my own wedding ring, cutting off my wifes ring when it got stuck after pregnancy (and resizing it-talk about stressful!), replacing watch batteries, fixing one of my watches, and they do so much more. Love these folks. Wouldn't go anywhere else.

Lynn Gilbert

Madison Jewelers reflects the heart of its owner. Phil Ralph clearly cares about excellence in his craft and satisfaction for his customers. I accompanied my daughter who was shopping for wedding sets. The personal care we received from Mr. Ralph was the deciding factor when she chose her set. When she got engaged, he made sure the fit was perfect so she could wear her new ring back to college. When it needed a bit of tweaking, he came in to the shop specifically to make the adjustment to she could wear it back to college without having to leave it for a week. The service is consistently personable, professional and always at a fair price.

Mira Diamond

Madison jewelers is the best. I say this because they bought my Jewelry at a standard price of respect to my feelings. I went to many jewelers and pawn brokers for well over two weeks. This jewelry store made me feel like they cared about me and my mother's jewelry. This is why I picked Madison Jewelers to keep my keepsakes.

Elena Grantham

My husband and I got his ring sized and mine cleaned. We had a perfect experience. They are quick and kind. I got to pet the dogs while we waited. We will be bringing all our jewelry needs here so long as we live in the area, and I recommend them to anyone looking for a quality experience.

Ronald Hix

I needed a California state quarter ring engraved. There was minimal room on the inside of the ring but they were able to fit it beautifully. It was also a rush job and they were able to work with me to get it done in time. Great customer service and very helpful. Thank you Madison Jewelers.

Valerie C

We love Madison Jewelers! Not only are they kind, professional and welcoming, they provide excellent jewelery at fair prices. Phil helped make my perfect ring. Not a week goes by without compliments and questions about it- it's that stunning. Then I boast about Phil Ralph and Madison. For almost 4 years we looked for someone to design my dream ring that was floating around in my mind and could make it perfectly. Little did I know, he was just down the road in Kempsville. Phil took the time to talk me through the design process while showing me examples of what I described and had roughly sketched out. I knew what I wanted but couldn't articulate it well. It took a few meetings before we found a design that fit my vision while using stones from my unworn jewelry. I told him I wanted it to refract light from every angle without snagging on everything. I didn't want it big, bulky & dripping in diamonds. He showed me a dome shape, added filigree engraving, a split shank with accent diamonds to compliment the cut of my existing stones. He gave me the perfect ring. Admirers are drawn at a glance with the sparkle and then enthralled upon closer inspection with all the fine details. Then I brag about my jeweler. Phil is a diligent man with unmatched personal skills and taste who provides fine products. They always do great work in a timely manner. His staff is kind and professional. Never once in the years we've come to Madison have I felt intimidated, or unwelcomed. They're a cut above the rest and live up to their excellent reputation.

Ch Kirk

Bottom line - I will never use another jeweler... NO JOKE. I have never had a such a personalized, non-intimidating experience buying jewelry...ever. If they don't have what you want, they will find it. If they have what you want, they will work with you to find it. You need jewelry?? At least give them a try. If you don't like your experience, go somewhere else and it will be your loss. Absolutely unprecedented, personalized, local customer service. I showed up with pictures and information of what I THOUGHT I wanted for an Engagement Ring. The staff quickly and attentively took the time to get to know me, my fiancé and our relationship before we even began to discuss options. As an EXTREMELY picky customer, one of the staff members (Bonnie) welcomed the confrontation and encouraged further challenge. In getting to know the staff and the amazing owner, Phil, I learned not only what jewelry is all about, but how each individual sale is meant for each and every individual customer. They never tried to sell me something they "needed to move" or because they can make more money off of you. Anywho... after several options in settings and discussions regarding diamonds, I took some time to sleep on my options based on the advice of Bonnie. Besides building the ring I knew was perfect for my needs, the Madison Jeweler experience drew me back into their store without a second thought. Upon returning to the store, I entered with personal greetings and a pressure-free customer experience. Despite the fact I was pretty sure I had made my decision the previous day, I returned wanting to look one more time, just to be sure; Bonnie welcomed this curiosity and patiently waited for me to peruse other rings. In fact, she told me to look and take my time in order to ensure I knew exactly what I wanted. Additionally, Phil came over to personally shake my hand and ask about my fiancé by name. I was incredibly impressed. The staff at Madison do not work on commission and CLEARLY they were trained to make the experience all about the customer. Never did I feel pressured to make a decision nor encouraged to buy something I thought was outside my budget. Phil explained his customer service in the following words: "I would love for you to buy the most expensive jewelry out there so you can put my daughter through college, but that's not what you want nor is it what I want. I know you have friends and those friends have friends. Not to mention, we know once you buy something, life happens and that flat tire you never expected becomes a surprise expense. We want to be sure you're still able to live your life and enjoy your experience here."

Wesley Whalen

Love this jewelry store. The staff is friendly and everybody went above and beyond to help me. I ended up with something nicer than I could've had from a bigger jewelry store and still came in under my budget. The owner is great. I don't have a reason to use any other jewelry store.

Clayton Boyd

I have nothing but great things to say about Madison Jewelers. They were extremely personable and dropped everything they were doing to help me out with resizing my ring before the wedding next week. I will ONLY come to them for the remainder of my time in Virginia Beach. 5 stars are not enough.

Byron Reese

My experience was everything I expected it to be, I reached out to the owner months after going in the store reading reviews online, Phil was super helpful didn’t pressure me made me feel like I got the best deal and made sure I knew how to properly take care my new Rolex along with helping me find another in the near future.. I’ll be a long time customer regardless of where I am in America!!

Kazia McCabe

Stopped in here today to sell a wedding ring set. Extremely clean business and professional staff. The gentleman that helped me went above and beyond to explain everything to me and educate me on the process and show me exactly what he looks for. He immediately came across as a genuinely honest and sincere person. I will absolutely be back and tell friends!

Karon Molloy

I asked Madison Jewelers to take my mom's Mother's ring and turn it into a necklace for my sister. She is handicapped and unable to wear rings. Phil Ralph made a necklace so beautiful it brought me to tears when I saw it. My sister will treasure this necklace for the rest of her life and her Christmas will be so special thanks to Phil and Madison Jewelers.

Brenda S

Phil created a gorgeous pendant out of a stone I furnished. When given creative license to make it special...HE DID! Honesty, integrity, and superb customer service is valued highly at Madison Jewelers.

JeepsDirty

Phil makes this jeweler extraordinary. We had some complications in the beginning and Phil took care of everything. He is an honest and true professional who excepts responsibility even if he is unsure of the fault. We have purchased three rings here and will continue to give our business to them.

James Manning

I was looking for someone to to bring my pendant design to life for my 20th anniversary. The guys at Madison's Jewelers helped me the entire way, from picking out the jewels to giving me a 3D rendering of my drawing. It only took 2 weeks from start to finish. I will definitely use them for all my jewelry needs. From apologies to anniversaries.

Todd Woolston

Madison Jewlers is tops! They have been a trusted help for new purchases as well as repairs for many years now. The owner , management and staff always bends over backwards to offer the best help possible. Today they did watch repair and I also found the perfect quality Christmas present. Don't be fooled by other stores, go here, where you can trust the people with your best interest. T. Woolston

Al Bednarski

Stopped by today to have the battery replaced in my wife's watch. Quick service. No charge. Clerk said tell her Happy Mother's Day. Thank you.

anthony costa

Phil was a real gentleman and most importaint honest. He examined some rings My father brought in to sell. He really looked them over and after 20 minuites he made a very generous offer. Im really glad I found him on google maps. The other two jewlery stores offerd almost 900.00 less and stated to me " your not going to find a better offer unless you sell them private. I will reccomend madison to all my relatives and friends. This is a mom and pop bussiness and the attention is unsurpassed. thanks phil. tony

Steve Van Leeuwen

I looked around the web for an Omega watch and called these guys due to an add to buy gold. They had the watch I was looking for and showed me it was a newer version at a lower price than ebay. Also, they paid me $70 more per ounce for my chains tjem my previous guy. so lucked in to this one. hard to find though not in a usual place. nice lookin shop.

Ethan Blau

Phil and all the staff are absolutely amazing, very knowledgeable and will spend as much time with you as you need. Great store, lots of options and amazing experience. This is our go to place from here on out for Jewelery!

Dawn Brink

Great customer service! We have been here on 2 different occasions and the owner helped us with no charge for the service. My next Rolex will be bought here!

Justyn Makley

This was the best experience I've ever had! Great staff and very helpful! I will be a future customer most definitely. They helped me pick the perfect ring and I couldn't be happier! Thank you Phil!

Adam Hogan

Thank you for a seamless and amazing experience in designing our custom engagement ring and band. Phil, you and your staff were extremely professional and helpful.

Dustin Majeski

Had a great experience buying an engagement ring, the staff were very knowledgeable and helpful. Will be returning for wedding bands. Highly recommended.

Angela Foulks

Had a custom necklace repaired and it took about two weeks but the price was very reasonable Stones came back beautiful great place

Brittany P

Very helpful staff and an overall pleasant experience. They’ve given good information and treated my jewelry very well. I enjoy being greeted by the well-behaved four legged friends when I’m there.

Kevin Mulligan

They did a terrific job adjusting links on my watch. Great people. Will definitely will be back in the future.

Matthew Young

My wife had her ring repaired and dipped. Their services were fast and affordable! Their customer service skills are top notch! I highly recommend this business!!!

David Bergman

Madison Jewelers was fantastic. I got a custom ring made by them it was just what i wanted! I will be back to have the wedding bands made

Paul Price

I've known Phil Ralph for 10 years or more. Excellent service, personable and reliable. I don't go anywhere else.

Mallory Ransdell

Amazing place! They are very accomodating and patient. Got a custom order and it's beautiful. Worth every penny!

ash hamad

Thank you MR.Phil for your kind respond , i appreciate your effort. I just felt i was not welcome when i was there but your respond showed me that you do put the time and effort to make things right, keep up the good work!

Cindy Taylor

Huge shout out to Madison Jewelers! Wonderful repair & restorative work on family heirloom!

Sui Juris Malik Bey

Great customer service. Matty is awesome.

Marie Orr

I was treated with such care and the experience was fantastic..I highly recommend going here and I will be a repeat customer

Julie Chop

Definitely give these guys 5 stars. Their customer service and team work is exceptional.

Poseidon Watersports Jet Ski Rental

Knowledgeable and friendly staff! Quality jewelry at great prices!

john diamante

this is a great place, always receive outstanding professional service. you're not just another number to walk through the door.

Dawn Matthews

They are AWESOME! I travel all the way from Yorktown!

Derick Thorpe

THEY ARE GREAT. .....Came in last minute and they took great care of me...

Owen Szykuc

I asked and receieved. GREAT service

Nicholas Snipes

Great group of people! Love these guys

sam

Great experience, love them !

Eric D.

Service was prompt, good deals

Walton Funeral Home walton

Great customer service!

tina raney

Amazing service!

Ashlea Bradshaw

When you become a customer at Madison Jewelers, you become a part of their family. Not in the dramatic, crazy way but in the way where you have people who look out for your best interest. They made our ring shopping experience so special, have gone out of their way to provide service, and are an all around amazing group who knows their stuff.

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