Reviews of Zales. (Jeweler) in Omaha (Nebraska).

Zales

123 Reviews

45 Comments

Jeweler

Jewelry store

10000 California St Suite 2328, Omaha, NE 68114, United States

Description

Information of Zales, Jeweler in Omaha (Nebraska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Zales

Popular times

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Reviews of Zales

Nancy Cartwright

I was treated very nice both when I dropped off my repairs with George and when I picked them up from Shawn. I felt welcome and appreciated as a client.

Daydreanne Loftis

Nice selection of bracelets and necklaces! Good sales too!

mark kohlepp

Prompt friendly service and hospitality. Sean got me fitted into my new watch in a timely manner. Great service and great team!

Cindy wheeler

Customer service is great. I came in to pick up my rings and ended up asking questions about other jewelry she seemed knowledgeable and of course was happy to help.

Kacie Karbowski

Sean was excellent. The repair shop completely ruined my ring during a repair and Sean got it exchanged for a brand new one in no time. Thank you!

Teresa R

Laney was very helpful and professional. My issue was complicated and not yet resolved but she went above and beyond to make me feel like a valued customer. She is an asset to this store.

Patricia Wilwerding

Sean was excellent. He showed us what we wanted to see. He didn't try to push more expensive jewelry and was very knowledgeable and helpful

Robert Brewer

Very friendly and knowledgeable staff to help with anything you may need

Sammy

Helpful staff, but they need more people working there.

April Sorenson

The ring I have is beautiful, and the staff have always been friendly. Having said that. I got married in 2019 and this is the first time my ring has fit properly. The first ring was too big, even after bring sized twice. It kept losing diamonds, and from their own words, because the ring was too big (Yeah that's why I brought it back. Twice lol) We then just changed the ring completely. At that time they had the ring longer than I did. I loved the new ring, but it didn't fit. Huge surprise, I know. I got it back....too small. Now, it FINALLY fits, but it just so happens I'm getting a divorce. It just would have been nice to have my ring fit while I was married and, ya know, when I was wearing it. However. I'm still giving 3 stars because the staff was always nice, and there was a huge gap when nothing could have been done because of Covid.

Randy Turman

Wife had rings cleaned! Did a great job!

Megan Ferleman

Had an issue with an order that was externally frustrating causing an over charge. The online customer service representative I spoke to not only emailed me information but contacted me later to confirm more information and tried to fix everything she could. I expected to be stuck on hold and sent though loops and that did not happen. The store later called me and offered to return my item without even needing make the trip out to them, which I greatly appreciate.

Troy W

Shawn was great to work with. Showed us deals and ended up buying two instead of one. For my first time going to a mall in over 18mo. This made my experience great.

Kelsey Kelley

My fiance and I worked with Dan. He was great to us. He helped us find exactly what we were looking for even though we weren't very helpful in knowing what we liked. He took the time to help us find the perfect fit for us, and made sure we got the best price possible. I called and spoke on the phone with Dan months later inquiring about insurance for our jewelry; he was so helpful. He even took the time to put together an inventory of what we bought, and what we paid so that we could use it to apply for insurance. I can't say enough good things about our experience here, would definitely recommend.

leah hartman

This store started out great! To give credit where credit is due, they replaced a broken pearl ring i had a number of times, and then eventually just let me trade it in for something else entirely because it was just becoming such a constant issue and i was having to send it in all the time to get fixed. Cool right? Well THEN their computers crashed and one of their fantastic managers left, which isn't their fault, but they lost a ton of customer names and numbers and proofs of who were their 'lifetime warranty' customers due to the computer info getting all messed up, and then things got really rude and complicated for a long time....i had been a loyal customer for 8+ years and now all of a sudden i was being treated like a hostile liar who was out trying to get "free stuff" every time i brought my new ring in to be cleaned. It was really disappointing after all of rhe help and kindness I'd been receiving for years. Now currently they have some new staff omce again and it seems to be in an upswing, which is great cuz i don't plan on buying a new ring any time soon ! Hopefully things are great again.

Patrick Little

Took awhile to get helped the first time we went in .was wanting to look at some rings but kept getting g passed by customers that came in after me! Even tho I've spent 10s of thousands on my wife there many ill find another place.

Michael

Great valentines deals, helpful staff, easy transaction. Thanks for helping me make my wife happy on Valentine’s Day.

Rebecka Meredith

Very pleased with zales. My boyfriend bought me a nice promise ring and it cracked TWICE and with our life time warranty, they fixed it in no time and even cleaned it for us. Looked brand new both times. Great customer service! Thanks Zales!

Divine Lyrical

Hi, I am not happy with the reviews left by your customers, Zales. I wish to help return customers back to your business and retain the position of your business. ☺️. E-mail me if you're interested at [email protected]. Waiting to hear from you. Regards, Evance

Kristen Brown

Tyson is one of the greatest people to work with. He never fails to show me all my options. Will always go to him for all my jewelry needs! Kyleigh is also one of the coolest people I have gotten the chance to meet there. I would absolutely recommend this Zales to anyone and everyone.

Paul Tingler

Staff here was great. The lady that helped me pick out an Engagement Ring, & a Diamond Necklace was very personable, & informative about their selections & policies.

Veronica Newsome

Dan- Store manager is the best. Very pleasant experience and love the service I receive each and every time I shop Zales

David Timmermans

Very professional but since reopening from covid shutdown doesn't offer layaway

Mike Stone

I have bought numerous Jewelry from this Zales and have always been satisfied by the service and quality.

Mark Lee

It's nice

Melody Stephens

Nice helpful people clean and a variety of prices

Ed / Linda Busby

In mall hard to find unit numbers not apprant.

Tina Caul

Love this place, but Courtney was very rude and unprofessional to other employees.

Jared Brown

Friendly Management. Always willing to do whatever they can to help.

Crystal Juel

Great customer service!

Jessica Sharp

Nice selection

Julie Peraza

Friendly knowledgeable staff

Edith Hayden

Great 👍 …

Antoine Lewis

Selection is awesome 👍 …

Yessica Diaz

Great employeess

Johnnie Lee Harrell Jr

Took care of me

Patrick Geho

Beautiful ring!!!

c omaha

In and out.

Beau Ransford

Staff is very attentive

Kalynn Hamlin

I had a custome ring made from zales amd because this is the local store, I have delt with them alot. It has very much been a roller coaster as it seems some people know/ care about what they're doing and others definitely don't. George helped us out most recently and seemed to be running the shop. He was very friendly and helpful, hopefully it's all uphill from here.

Dayontra Valentine

George was very professional helped me set up a wishlist and was over all had great customer service

Victor Wiley

Great service on my 3 purchases today.

Jacquelyn Folcarelli

George provided us an outstanding professional experience.

Stacey Cody

Very helpful and personable!!

Traci J Warren

Great salesman and amazing customer service. Very unique piece. Love it ❤️

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