Reviews of KAY Jewelers. (Jeweler) in Fargo (North Dakota).

KAY Jewelers

58 Reviews

26 Comments

Jeweler

Jewelry store

3902 13th Ave SW Space 307, Fargo, ND 58103, United States

Description

Information of KAY Jewelers, Jeweler in Fargo (North Dakota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of KAY Jewelers

Popular times

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Reviews of KAY Jewelers

Josh Kelly

Great experience! The manager Ryan and his team member Hassan are top notch! They took the time to show us the perfect rings. My wife and I couldn't be happier!

tony eltgroth

Micaiah was very helpful and knowledgeable in my engagement ring decision. He showed me many options in many price ranges which I appreciated. He also talked to me about customization options in case I couldn’t find the perfect one.

Ashley M

The worst experience I have ever had! They gave my husband the wrong certificate for my Leo wedding band and when we went to order the correct one we were told it would take 3 weeks. It took 6 months! Chris,Tabitha and their staff are rude,they lie, and they have no sense of customer service. Every time I'd call them for a status on my order, it was always a new excuse and they would say they only check the stores mail once a week. I had to get the district manager and the company escalations involved because of the incompetency of the staff. Whatever you do, don't spend your money here. UPDATE 3/29/2023 I increased my rating to 4 stars from one because of some amazing service I received from Ryan last month. I needed to have my rings sized down, but I was skeptical due to my last few encounters with Kays. I sent off my diamond wedding rings and my emerald ring. I was nervous to send the emerald ring as resizing those gems can be tricky. The emerald ring was a custom piece and something had been messed up with Jared (a sister company of Kays), so my warranty information wasn't in the computer. Ryan was so helpful with this! He called me to make sure that everything was clear, as there had been some miscommunication previously regarding the emerald ring, and in the process he reached out to the company they use to resize and made sure that they had all my information on file so that if something happened, Kays would be the liable one (due to me having the warranty). He keep in contact with me throughout the process, updating me on when it should be back and spending about 30 minutes entering in my warranty stuff by hand, only to have the system reject it. Not to be deterred, he added a note so that no matter where I went, the representatives would see all of my warranty information. When the ring came in he called me right away and when I showed up to get it, he went over the ring with me, made sure it fit and that the stones looked secure and intact. I don't know what happened to the old staff, but I am very pleased with Ryan and his new staff. They have been so helpful the last few months and they have really made me feel valued, and made me feel like they valued my pieces as much as I do. Thank you Ryan and the current Kays staff - You guys have been great!

Crystal Sullivan

The service at Kay's Jewelers has been the best ! The staff are so helpful and patient!! Thank you!!

Chelsey Kjelland

My fiance and I had a great experience looking for a wedding band at Kay Jewelers. We worked primarily with Heather, but also with Randa, and they did their best to make our experience less stressful and fun. I described what I wanted but I hadn't been able to find the band that matched my engagement ring. Heather listened and helped me find one that worked perfectly. It was on the very end of our price range but I told her we would get it because I had been looking for so long and it was exactly what I had been looking for. She went out of her way to call her manager, even though we were already sold on the ring, and saved us quite a bit of money. This made us feel more comfortable about the purchase. My fiance already found the wedding band he wants online but if for some reason that doesn't work out we will definitely be going back to Kay Jewelers!

Chris Pratt

This is a great place. I bought my girlfriend a necklace there and the workers are super easy to work with and very friendly. They are willing to teach you much about the things you didn't know about jewelry as well

Tyler Wobbema

I purchased my fiance's ring here and the customer service was impeccable. I sat down with Tabitha and chris and they listened to what I wanted and helped me find the perfect ring. They called me as soon as my ring was in the store for me to pickup. I would highly recommend Tabitha and her team to help find what you are looking for.

Kari Smith

Me and my hubby to be has been to this Kay Jewelers 3 times already and each time a girl named heather has helped us out 10 times more than what he or I had expected! she so nice and down to earth and when you think sales women let me tell you she can sell a ring that you always dreamed of! I am 100%+ happy with this store and Heather that helped me out. THANK YOU!

Heather Eason

Tabitha is always so amazing to work with, she is knowledgeable and genuine. She carries herself professionally while still being down to earth, more places should have employees like her! Thank you, Tabitha for always helping me with my needs!

Ariel Moncada

Every time I go in Kays Heather, Tabitha, randa and Chris are always so friendly and helpful!! They helped me find a beautiful bridal set and were extraordinarily nice and do an amazing job when I come in for cleanings. highly recommend!!!

Crystal Casanova

Ryan, was very helpful and he was nice.

Matt Hinkel

Great customer service Everytime we go there, Tabitha takes care of us. She is very knowledgeable about jewelry, and I recommend anyone to go to her. She always finds the best deals.

Bradie Langley

Had an amazing experience was looking at opals and was going to settle with one but she redirected me to the levian opals that I didn't know about and fell in love. Great customer service!!! They help get my ring in to my price range and make the payments comfortable for us.

Alexandra Frolek

I love my jewelry from Kay's! The customer service whenever I've stopped in is wonderful, especially Heather who has been very helpful and great to work with.

jeremy morrison

The lady working with us was super helpful and honest. The guy working kept my kids busy coloring and playing hide and seek. Great customer service.

Justin Case

Very friendly and helpful got my finance her engagement ring here and after finding one she pointed out an even more beautiful ring will come back for sure

Deanna Wierima

I was impressed that when they didn't have what I was looking for they told me where to go.

Lorna Bohjanen

I have only & ever will get my jewelry from KAY JEWELERS! They stand by their jewelry!

Louise Wagner

Very helpful very nice Staff I will definitely shopp their again

Steph2020

Great store! Friendly staff.

Bradley Martin

Kim is very nice and helpful!

Lindsey Lipp

Good service but long wait

todd rue

A very personable experience

Stacey McMahan

Tabatha was fantastic.

Alecia Willey

Ryan and his staff are terrific and wonderful. They are so polite and helpful. Wonderful experience. Will be back.

Kaili Simpson

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