Reviews of Cartier. (Jeweler) in Boston (Massachusetts).

Cartier

126 Reviews

56 Comments

Jeweler

Jewelry store

28 Newbury St, Boston, MA 02116, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of Cartier, Jeweler in Boston (Massachusetts)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Cartier

Sunday

12–5 pm

Monday

11 am–6 pm

Tuesday

11 am–6 pm

Wednesday

11 am–6 pm

Thursday

11 am–6 pm

Friday

11 am–6 pm

Saturday

11 am–6 pm

Popular times

Sunday

11
12
13
14
15
16
17

Monday

11
12
13
14
15
16
17

Tuesday

11
12
13
14
15
16
17

Wednesday

11
12
13
14
15
16
17

Thursday

11
12
13
14
15
16
17

Friday

11
12
13
14
15
16
17

Saturday

12
13
14
15
16

Reviews of Cartier

a arapat

Cartier one of the best store ever. I visited there last year around this time. I just walk in without a appointment. And they still find someone to help me. The lady name Betsy. She have really great service. I love it and also she help me pick the wedding ring. Even after she still help me for adjusting the ring size. She is great and Cartier is the best !

Jamila Caceres Ranno

The best customer service-->thank you thank you Lauren, James, Wayne & Carmen! This is my story and thankful for the outcome due to the exceptional customer service I received. I purchased a bracelet at Cartier at Baha Mar in Bahamas and it was too small. I contacted the salesperson in Bahamas and she was rude and did not want to assist me. I was saddened by how I was treated and it was not the first time me and my husband received poor customer service from Cartier, so I decided to chat on the Cartier website. I began my chat with Elizabeth and she assisted me by connecting me to Lauren, the supervisor at the Cartier on Newbury in MA. Lauren was pleasant, apologetic and truly wanted to assist me due to my poor experience at Cartier. Lauren was not present for my appointment, but she ensured me that her staff would take care of me. Lauren wanted me to have a pleasant shopping experience at Cartier and especially since we already had several unpleasant experiences. Her staff, James, Wayne and Carmen outdid themselves. They were kind, patient and willing to assist me. My daughter was given crayons and we even sipped on champagne and chocolate during our visit with our purchase. I am grateful for Lauren, James and Wayne and their kindness and making my experience with Cartier so pleasurable. Although, her assistant supervisor who was suppose to assist us but it was extremely busy with people, but Carmen, still came to us and apologized and introduced herself. The following day Lauren communicated with me and wanted to follow up on experience and if I was happy -which I thought was so thoughtful and I personally thanked her for all of her assistance. I appreciate all the attentiveness Lauren, James, and Wayne provided me and I will be only purchasing my jewelry at this location. Everyone was outstanding and polite! Thank you so much Lauren, James and Wayne at Cartier! Your truly are AMAZING!

Romana Hai

Pierre worked with me to get my Cartier piece and I can't thank him enough for making this happen, especially around the holidays. Pierre was attentive, knowledgeable and above all provided the best customer service. Thank you for dealing with my 101 questions and thank you delivering the most perfect piece.

Alex Freund

Now this is the definition of customer service. From the moment you walk in you are greeted by warm and friendly staff - Sheryl is the BEST!! So happy with my purchase. You have a repeat customer for life. Thank you!

Amal Mohamed

I am in LOVE ❤️ with the handbag 👜 my sister surprised me in my birthday The watch my dream wish list 🔦 If you want to go please ask for Ms Irina Granci , she so nice 😊 …

Richard Kelley

My husband and I really enjoy working with Natasha and Jose however, I do think Cartier needs to hire more sales people. The last few times we popped in and bought something we were told we should really have made an appointment....this is tough to swallow because we had no plan of buying jewelry those days but decided to get a trinket after brunch plans. This time we tried to make an appointment but the online system was cumbersome and no one answers the phone at the boutique. I understand they're likely trying to limit the quantity of people in the store but it shouldn't be such an arduous process for the customer to make a purchase.

Mohammed AL-Maqbal

I hope I got the names right; Jai and Halema both went above and beyond, elevating our experience to a new level of VVIP experience. This wasn’t our first visit. However, it was our first with such outstanding service. We spent nearly an hour, and we never felt for a second that we are not welcomed, or Jai just want to get it done with us; she was always excited and offered a lot of valuable suggestions. I had a chance to speak to the manager to express my gratitude for the outstanding team. I was amazed at how she trusts and support her team and wanted to hear more, looking for more improvement, and asked for more information as necessary. Cartier’s value has increased, at least in my own eyes, after this experience. Thank you.

Jackie Kong

Jose is the best! Very patient with all my questions and made a wonderful shopping experience for me and my family. Thank you!

Amy Bacon

The staff were kind, the area was clean and well kept. I purchased a very nice pair of glasses the only thing the associate did not explain that frame was made partially from a horn and there was additional care needed for the item. I figured it out after opening the box and finding the care cream with no real instructions as to how often to use or the purpose. Only after reaching out to the store was I advised of the materials the items was made with and the care required. A little backwards. But overall a good experience.

Yang Sun

I hope the sales can be more helpful and friendly. I ordered in store and my sales promised to call me ASAP when arrived and would help me with appointment. I literally waited a week and haven’t heard any thing. I walked in to pick it up and another sales seems really inpatient and not respectful.

kevin kan

Made a reservation to try a few watches. Had to wait, not an issue- seems like the associate did not show up that day. Sales staff seemed disinterested, difficult to recommend.

Mare Campbell-York

Lindsay was an absolute delight to work with. She was very knowledgeable of the brand, sizing, etc., and was patient while I made up my mind. I had such a great experience and love my new ring!

Susan Gruner

It was my first purchase of a Cartier watch and the experience was wonderful. The interior of the boutique in Boston was stunning and relaxing. And Yairis could not been more polite, helpful and knowledgeable. My checkbook took a hit, but it was well worth it. The packaging of the box was also fabulous! I didn’t want to unwrap it. Thank you so much, Yairis!

Izzy G

Finally they allow extra cords to take home to switch out yourself! This wasn't the case before. Couldn't tell you how aggravated that made me considering how far I live from a boutique. Especially knowing other people who get extra cords from other boutiques from other states. The sales associate who assisted me today, Pierre, was warm and welcoming. So was the store manager. I'm happy to see newer faces there. It wasn't as welcoming in the past. Go see Pierre. He's very personable. I'll definitely see him for my next purchase. The only complaint I have- which isn't Cartier's fault- is the parking situation is an absolute nightmare if you're traveling by car to their location.

Danielle Baker

Pierre exceeded my expectations for a sales associate at Cartier. He went above and beyond for my sister and I and was one of the most professional and knowledgeable sale associate I’ve ever had at Cartier. This was not our first Cartier purchase, but I have walked out empty handed refusing to buy something in the past due to a sales associate being rude or pushy. Pierre took his time with us with sizing for a new edition to my bracelets and helped with choosing the right size. He was extremely patient and kind. I HIGHLY recommend Pierre when visiting the Cartier boutique in Boston. You will not be disappointed!

Bud Thorpe

The service is always perfect, and the staff is perfectly pleasant.

Austin Greeley

This was my first jewelry purchasing experience and I was completely blown away by the level of customer service and the attention Cartier provides to each individual customer. I felt extremely luxurious and WILL be back again. I was assisted by Karl who answered every question I had and helped me more than ever (I had a lot of questions). He was an absolute pleasure to work with and I will refer friends and family for future purchases.

Christina Y

Xin helped me with my purchase and she was super friendly and helpful. She made my shopping experience amazing and I am very happy about my bracelet. Definitely one of the best shopping experiences I've had!

Ilia Barg

The service is really good here. I bought the rings and very happy with that.

Wendylynn Palazzi

This boutique and their associates are absolutely wonderful!! My sales associate Pierre always treats me like I’m a million dollar guest even if I just pop in to browse. Irene, ,Darlena and the store director Michelle , could not be any nicer or accommodating! Cartier on Newbury St is FIVE STAR in every regard... all day long!!

Junghee Lee

Angel was best! Good customer service 👍 …

Vess Bakalov

Every time i shop here I get great service. Impeccable followup.

Bouchra Karaouy

The merchandise I bought is stunning. The manager Chris was very helpful the next day I come back to the store. I Which that The sales person that help me the first time I went to the store was helpful as him. Bad started on the first Day but Chris make it happened on the next day. Thank you again Chris.

Randy Lindel

Xin was great, will be back!

Anya L. Amorim

A cute place to shop in (window shop or real life shop)! Located in the beginning (first block) of Newbury Street, it is surrounded by other brand name stores, perfect for spending loads of hard earned dollars in! Staff are super friendly and helpful and are always watching you in case you need any help😅 Store is also very adorably decorated for the holidays on the outside!

Lisa Dewey

I had a wonderful purchasing experience at Cartier in Boston. My sales person Wayne was informative, kind and patient. Can’t wait to go back....

Elena Kamycheva

I absolutely enjoyed shopping there! I have been helped by Tina, but all the staff is extremely helpful and accomodating. It is always a pleasure to step by at Cartier, when visiting Boston.