Reviews of Riddle's Jewelry - Billings Shiloh. (Jeweler) in Billings (Montana).

Riddle's Jewelry - Billings Shiloh

183 Reviews

127 Comments

Jeweler

Jewelry store

1002 Shiloh Crossing Blvd, Billings, MT 59102, United States

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Description

Information of Riddle's Jewelry - Billings Shiloh, Jeweler in Billings (Montana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Riddle's Jewelry - Billings Shiloh

Sunday

Closed

Monday

10 am–6 pm

Tuesday

10 am–6 pm

Wednesday

10 am–6 pm

Thursday

10 am–6 pm

Friday

10 am–6 pm

Saturday

10 am–6 pm

Reviews of Riddle's Jewelry - Billings Shiloh

Kacie Wilmot

We most recently bought a thicker chain for my husband's keepsake. Riddle's has been absolutely wonderful to work with. Their staff are friendly, fantastic, and very helpful. It has been a great experience every time from cleaning my wedding rings to purchasing new jewlery.

Jessica Shotwell

Matt and Joyce were fantastic to work with! They made it so fun for my husband and I to pick out rings to celebrate our 15 year wedding anniversary. I would highly recommend stopping into see them to find something beautiful for your celebrations.

Tyler Sherbine

I recently got my engagement ring designed here and I was absolutely blown away about the experience. The employees are very intentional and passionate towards their work and I would recommend this place to anyone!

Allyssa Rizzo

My fiancé and I had an incredible experience with Joyce at Riddles! We did not make it easy on her with our specific requests for what we wanted, but she went above and beyond, communicated with us personally every step of the way and got us exactly what we were looking for. Could not recommend this place more!

Shannon Unruh

My husband wanted to get me a ring for our 18th wedding anniversary but wanted me to help pick it out. Our first stop was Riddle's Jewerly. I do not shop well but Joyce made it fun and easy. We did check out few other stores and end up back at Riddle's. She listened to what I wanted and I was able to pick out the perfect ring. Joyce with the help of Matt surprised us and got the ring to us the next day. It was just a wonderful experience to work with them and get a beautiful ring!

Ruth Vassar

I took my watch band in for an adjustment and a repair. Though my watch was not purchased at Riddle’s, they cheerfully serviced my watch band free of charge. I will definitely make future purchases here. So kind, so professional. Highly recommend.

Roger Wittman

It was a pleasure finding and purchasing a pair of splendid Montana sapphires for my daughters birthday! At the Billings store i met Marcy, who i found very friendly, informative and quite patient as well, a wonderful person! Thanks for making this a fun experience and i most certainly recommend it!!!

louis richardson

Nice selection at good prices, excellent service and quality. Most importantly ring made my wife happy

Paula Vernon

I brought my ring in to Riddles for repair after getting a very expensive estimate from another jeweler. The repair estimate from Riddles was less than half of the first estimate!! They also promised my repair to be done in a few days. On the day my ring was to be ready I received a call that’ one of my diamonds had to be sent off to be polished. Because my ring wasn’t ready when promised I received a 50% discount on my repair. When my stone came in my repair was given top priority. I found the staff at Riddles to be very professional and the customer care I received was first rate. I highly recommend Riddles. Even tho I live 3 1/2 hours from Billings I will continue to patronize Riddles for jewelry purchases and repairs. Thanks Riddles. My ring looked stunning!

Ronda bales

Baret and Joyce have gone above and beyond to design the perfect ring for me that has very significant meaning to me. They’ve educated me on all aspects of diamonds that allowed me to make a great choice that I’m super excited about. They’ve been very engaged in the process and invested in helping me get the perfect ring that tells my story. Thank you ladies!

Danielle Doornek

Riddles continues to be my go-to for all of my needs jewelry. The staff are always friendly, patient and so attending to any questions or needs. They always go above and beyond and are so customer oriented. 10/10

Barb Erickson

I had a sapphire that I found at Gem Mountain, that was supposed to have been my engagement ring. I had been wearing my mom’s ring. We put off having a ring made and then my husband passed away. Today, I picked up a ring that Matt designed, using the stones from my wedding ring and the sapphire. Matt was amazing from the start and designed a beautiful piece that I will treasure and pass down. Thank you, Matt!

Eric Leggate

Joyce was completely awesome! The quality of care was impeccable. She was completely in tune with my wants and needs. Once I picked my ring I was able to pick it up the next day! They treat service members with incredible care thanking them for their service. Overall experience was incredible. Thank you!

travis haugen

I am out of town and and the whole crew at Riddles always helps me out!

Jeannie Hazen

I went in to see if the jeweler would help me get a pendant on a chain that I was struggling with. I didn’t purchase the pendant or chain from them, but they were still willing to help, and they didn’t charge a dime. I will definitely be giving Riddles my business in the future. Thank you, Joyce and Matt, for exceptional service and your kindness!

Rick Flemmer

They made buying my wife new jewelry a great experience. They were friendly and so helpful. I will definitely come back again.

Meggan Carlson

I had the BEST experience at Riddle’s (Shiloh Location) with Beret!! I had been to another local jewelry store and the employee was pushy, and very “salesman” like... clearly focused on commission instead of what I was looking for. I’m so thankful I stopped in to Riddle’s, Beret was Awesome...super helpful...knowledgeable...and I felt like she was focused on making my experience about me and the occasion! I LOVE LOVE LOVE my ring, and I will absolutely go back whenever I make other jewelry purchases! Thank you Beret, and Riddle’s!!!!!

Taylie Hudson

The employees are always so kind and helpful. They take time to know you and your story while proving a great shopping experience. They put so much effort into finding just what you are looking for! You never feel pressured and they always respect your budget and don’t try pushing you to spend what you can’t afford. Their prices and quality of jewelry is amazing! I have been shopping with Riddles for over 20 years and will always recommend them, I will never shop anywhere else!

Jeff P

We are very grateful to Riddles for fixing my watch after 2 other stores did not do so well with it. What had started out as a simple trip to the only store in the mall doing battery installs that day, turned into a nightmare. The girl who did the battery install unfortunately disengaged the stem, rendering the watch unable to set the time. She could not fix it, so we went to the store where it was purchased ( this store was not doing battery installs due to corona virus) and the young man there took the watch apart, couldn't fix it, and then couldn't put it back together. He said we needed to send it to the factory to have it fixed. Sadly, we had to take the watch home in pieces in a box. We brought the box of pieces to Riddles the next day hoping they could reassemble it and get it working. We were relieved and thrilled when we received a call later that same day saying it was fixed and running fine. The jeweler at Riddles was able to fix what was appearing hopeless. We will be giving Riddles our business when shopping for jewelry, and most certainly we will have them do all of our future battery installs. Warmest thanks and appreciation.

Cat Miller

First of all I would like to say thank you to Matt at Riddles. I had gotten a beautiful ring last summer and needed to have it sized. Finally in March I dropped off this ring to have it sized and some repair work done on my Mother wedding set. Then everything closed down. I called last week to see if they were open yet. I talked to Matt he said he was there all day, however I was in Cody and couldn’t get up there. He offered to ship the rings down to me, but my Moms wedding set is 70 years old and would be irreplaceable, so I was weary of doing that. He asked when I could be in Billings and we set a day to be there. He came and opened up to give me my rings. I am really great full to him for doing this for me. I have always like Riddles jewelry and all the people working there, you have made me a lifetime customer. Thank you so very much.

Brittany N

I had such an incredible experience with Riddles!! I had to get a ring resized and they were able to do it in two days (most places were telling me 14+) the staff was friendly and knowledgeable and my ring looks PERFECT! I will absolutely be returning. Thank you Riddles!

Amy Richards

Our experience with Riddles in Rapid city, SD, Billings, MT and Casper, WY were all phenomenal!!!! Top notch friendly customer service! We bought both of our wedding bands, had mine sauntered and resized from the Billings, MT location. Their manager was extremely helpful and knowledgeable! She had my set shipped to me and arrived the next day! My wedding ring and band looked better than the day he proposed!! Rapid city, SD was where I found my unique wedding band because no other jeweler had anything I liked, that fit or good customer service. I then bought my husbands wedding band from the Casper, WY location and their manager made such a great experience very easy! He shipped my husbands band and it fit perfect!! The quality is not only in the jewelry but in their personel. I will not go anywhere else and look forward to doing business with them again and again. Thank you Riddles!! -Amy Richards

Christie Salava

Riddles is awesome!! Twice now, they have helped me with sentimental jewelry that I will cherish forever. Thanks to Riddles, these older pieces now look brand new!!

Carrie Brun

Customer service is top notch!! I will always go to Riddles for all of my jewelry needs!! I can not say enough good things about them and my experience ! I had no idea what I wanted! They were so helpful ! Love my new wedding ring so much!! Thank you Kat!!

Luanne Ricks

Great selection of jewelry and the employees were very knowledgeable and kind. Service was great and up lifting. Thank you Riddles for providing a wonderful place to shop.

Samantha Kepferle

My wife and I both got our rings from here. Not only do they have an amazing selection of jewelry but the staff goes above and beyond! We always try to get Beret Newpower when we go in for anything! She is the best! She is a joy to see with an awesome positive attitude all the time! And always knows exactly how to help with any questions you may have. Thank you so much Riddle’s for our beautiful rings and making everything so easy and smooth! I definitely recommend coming here!

Asha Heggen

Tonita went above and beyond in helping me pick out the right ring! Even with me being so indecisive she was patient, kind, and never seemed annoyed! She bent over backwards to make sure the ring fit perfectly, was clean, and sparkly before my wedding day. She is very knowledgeable and I recommend her to anyone looking for the perfect ring!

Dan Dunlap

Outstanding service and super friendly people! I am so grateful for the help and kindness in getting my Citizen watch back up and running. I highly recommend Riddle's for their service and great selection, but most importantly for the warm and friendly personal touch.

Faye M

The ladies at Riddles in Billings on Shiloh are all amazing! They are so sweet and they don’t judge based on your budget and they don’t try to force you into financing some giant amount like some other places in town. You are a valued customer no matter your budget. I told them my budget and they let me look at all the ones I liked and I appreciate that their prices are not hidden state secrets. My fiancé and I went in to chose an engagement ring and then Beret personally helped me find a wedding band that would match it and line up perfectly! I couldn’t have been more happier with my experience there. They have me as a customer for life that’s for sure!

Tellular

Fantastic customer service and selection on engagement rings! Matt worked with me from sizing the ring to picking the perfect diamond and having it ready when I needed it. I’d recommend them to anyone. I got an incredible deal and we both couldn’t be happier with both the ring and the experience. Thank you!

Greg Stout

Riddle’s has a friendly staff who listened to what I was looking for and were extremely helpful in explaining the ins and outs of my purchase. I am happy with the service and my purchase and my better half is even happier.

Lori Schaal

Tonita and LeeAnn are awesome. They greet me each time I enter the store. They have helped me pick out most of my jewelry. They have also spent a lot of time helping me set some diamonds that I inherited. I would highly recommend Riddles Jewelry. My daughter purchased her wedding rings there.

Stephen Casher

Joyce was super helpful, fun, and spent a ton of time with us. Great selection too!

Mick Hobbs

We love to shop at Riddles. Everyone there is so helpful and nice. The store has an amazing selection for any occasion. I would recommend Riddles to everyone. Hopefully they will get Pandora there soon so my wife can add to her collection!

Deb Schwartz

I absolutely love Riddles. Joan and Tia are wonderful to work with. They size my beautiful ring the same day. I have bought several things from Riddles and will highly recommend them.

David

I took a small gold chain into the store to have it repaired. I know that the chain is difficult to work on, with very small, single links. The experience was wonderful. Matt fixed the chain while I wondered the store. I have bought pieces of jewelry over the past few years and the store has beautiful things that are priced fairly. The feeling of the store, from the layout to the help, was very friendly and welcoming. I am not usually comfortable in a jewelry store, but this one was different. I would recommend this store to everyone.

Lainy Doll

I absolutely love Riddles for all my jewelry needs! Quick turn around on repairs of jewelry not purchased at Riddles. And the employees are the best! Always friendly!

Alan Thometz

Riddles worked on my wife’s 26-year-old wedding ring last year. It had lost a diamond. They replaced the gold, rebuilt it. Beautiful result. Not overcharged. Guaranteed against any loss of diamonds. Nice buying atmosphere. Friendly employees. Not pressured to buy the more expensive things. Large centerpiece ring fell out Yesterday. Wife and I just cra*^#d. were afraid of the cost, but they did say they guaranteed it. Got a call from the manager today. Apologetically said they’d cover the cost of the diamond, same quality or better, same size. 0.79 carat marquis fairly high quality. They’ll call to show us the diamond before they put it in. Just calling me to let me know. I’d give them10 stars if I could.

Tom Krause

Today my wife and I experienced fantastic service at Riddle’s on Shiloh in Billings. Tonita was amazing to work with, very knowledgeable, kind, friendly and not at all pushy! Tonita made our visit fun, I highly recommended both her and The Riddle’s Shiloh location!

Michelle Weiland

Riddle's Jewelry is great. They are kind, courteous, and they know their stuff! They have helped me with some repairs/modifications, and I couldn't be more pleased with my interactions with them.

Cyndi Elise

We came in to get wedding rings resized today. Matt was incredibly helpful, gave us all the facts up front, and asked us how we would like to proceed. He was so helpful, kind, and welcoming. I highly recommend this jeweler!!

Kee Sung Kim

In my humble opinion, this Place is the finest purveyor of fine pieces & gems. That's because the finest of Individuals facilitate this operation. So much love for my Riddle's pHam! -X+

nancy belinak

Dylan and Matt went above and beyond to help me replace a lost diamond in a ring. I was never made to feel like a customer, but a friend who needed their expertise. The finished products far exceeded any expectations that I may have had. Kudos to Riddle's Jewelry and hats off to these fantastic employees.

Daniel Jolley

I recently had occasion to stop at the Riddles Jewelry location at Shiloh Crossing Shopping Center in Billings, MT. All I needed were batteries in two fairly nice wrist watches that the big box stores declined to service due to possible liabilities. While I visited with one employee the operations manager, Tonita Burns, worked to replace the dead batteries. She managed to complete the task on one watch but the other was newer, never having been previously serviced, and she was unable to remove the back. At her urging I returned the following day and that battery was replaced successfully. As I had to drive through a fresh snow storm and slick roads Tonita choose not to charge me for the work. I submit that while a freebie is appreciated it is not required to achieve great customer service. I applaud the kindness and thoughtfulness demonstrated as that can be so rare these days and I will not hesitate to return to Riddle's Jewelry in Billings.

Jacob Carpenter

I've taken my wife's rings here and they always do an amazing job. Her wedding ring is a family ring and needed some work done and there's no one else we'd trust than Riddles

Tammie Yeager

Why will we keep coming back? This is best summarized by the high level of class, pressure-free professionalism, and wonderful customer service we have received. The knowledge and education of the sales professionals are second to none. We have primarily dealt with Tonita Burns and at times in her absence Lee Ann. All of the ‘Sales Professionals’ are just that, extremely professional as they work together as a team. It’s so refreshing to see this kind of work environment in action! It’s no wonder this store in Billings has been around forever. Thank you Tonita you are a gem. I am so excited about my new ring. It is stunning. 20 years married. You and Jim did such a great job. Thank you for bringing that ring in from another place. I am truly blessed to have my husband and you as my jeweler.

Jenna Thomas

The staff at Riddle's was more than accommodating when helping me with multiple orders from afar. My husband is in the military and we're always moving to new locations, but that didn't prevent my wants & needs being surpassed. Tonita was amazing at keeping me informed throughout the whole process and assuring that everything was taken care of correctly!

rod dunker

It is often felt that customer service is dead. NOT a true story here. We have come in several times searching for the "perfect" ring and each time they were helpful and paiteint. We made a choice and pulled into the store at what turned out to be just before closing to purchase the rings. All of the employees were helpful, kind and so accommodating to make it all happen tonight. We are greatful for their service and smile. Thanks to each of them for all they did to make this experience a joy in our life.

Candy Vasquez

Amazing! Robert was so helpful while I was shopping. Even went to other stores and they were not helpful at all, made me feel uncomfortable leaving without buying anything due to shopping around! Thank you so much! I will be back for more!

Shylo McKinsey

Beret and Matt's customer service knows no end. They're quick to remember your face and name and go above and beyond in making sure your every need and concern is taken care of promptly. Of course you know this means my wife will soon want to return and spend more money at Riddles. 😥 Thank you Matt and Beret!

selena wang

I honestly can not say enough about the amazing service they provide. I had a ring that lost a stone and Matt to superior care of my ring along with marking sure I was ultimately happy with it. I will be back!!

Matt Hamill

Great service. They stand by their warrenties.

Kristi Rieke

The quality of jewelry, and selection, surpasses any other jewelry store in Billings. The staff is incredibly knowledgeable and helpful. I highly recommend Riddles. You will not be disappointed!

Traci Jordan

Staff was amazing. They were very helpful in easing my stress on getting my ring sized. Prices were very reasonable . They did beautiful work. I will most definitely refer people to them.

Jackie Hill

Robert has created an amazingly kind and trustworthy atmosphere in his Billings stores, I won't shop anywhere else for jewelry again! Matt helped Robert design my wedding ring...beyond happy. Thank you sooo much Riddle's!

Tad Beehler

The gentleman at Riddles today was so amazing to work with! I am terrible and forgot his name!!!!! We got engaged just yesterday and my fiance needed her ring resized and he was able to do it right there! Thank you Riddles!!!!

Domonique Mitchell

I really enjoyed working with Joyce and Robert today. They are both amazing and helped my pick out the perfect gift.

Ginny Alegria

I absolutely LOVE the work at Riddle's. I will not take my jewelry any where else! Amazing customer service and great prices.

Cheno Toulouse

Beret helped me figure out exactly what I wanted and was so helpful. I went in not knowing what I wanted or where to even start, she was so helpful and did not make me feel like I was being rushed like most other places. I will definitely recommend her to anyone.

Susan Boeck

Salesperson was very patient and helpful!

Maryanne Wanca-Thibault

Went into get a couple of new batteries for my watches and ended up buying a ring that I really liked. No high pressure and answered all my questions. The price was good too

Celia Therrell

Matt was so helpful and kind! He helped make my gift for my mom perfect and even wrapped it beautifully! Thank you so much!

dalena klein

My experience with Riddles Jewlry has each n every time been amazing. Wonderful jewelry people who are more than helpful n knowledge. Thank u

Madi Thomas

We had a wonderful experience with all of the employees at this location. They were helpful, knowledgeable and went above and beyond to accommodate our needs. A special thank you to Matt! We will certainly be visiting the store again.

Matt Hovan

I could not have been more pleased after my initial phone conversation with Beret, regarding my Luminox dive watch needing a new battery. As within minutes later, I walked into the remarkably clean storefront, Beret greeted & patiently collaborated with me in changing the battery of my Luminox watch. Beret, then in turn showcased a beautiful watch collection, Reactor. As my interest and passion of scuba diving, I then proceeded to enjoy the distinctive features of the Titan series, lightweight & impact resistance, which included the “ND” - Never Dark Technology, in turn sold me on this watch. Thank you, Beret for your superior expertise!

Anthony Kuchynka

Very nice people that are fun and easy to deal with, and they will help you find the perfect piece in your price range for any occasion(Jessica). I, for one, will never go to anyone else to buy jewelry.

Karen Mine

What a great store! We feel like family with every visit. Smiling, very personal, and ready to help with all our jewelry needs.

Nathan Kolata

Beret has been amazing! Riddles is always willing to help no matter what you are looking for. Highly recommend them.

Janelle Johns

I was looking for something for our daughters 16th birthday, and the ladies helped me find the perfect ring. They were very knowledgeable about the jewelry and about teenage trends.

julie Johannsen

Beret, the assistant manager is AMAZING. She has gone way above and beyond to make sure I got exactly what I wanted in my ring. Highly recommend!

Kimberly Ficek

It was fabulous The big manager there tonita is awesome she cleaned my rings she checked them and everything was great and even showed me around to the other jewelry she is a gem all by herself I just love her your store is the greatest I only go to your store Thank you

Jon Mills

Beret is extremely friendly and helpful. She listened to what we liked/wanted and was very intuitive with her suggestions. We loved working with her!

Tony Desrocher

We went in to get wedding bands sotered. The customer service was excellent, they were extremely kind, and the work was perfect! I highly recommend riddles !!!!!

Shelly Jsnsma

Such a great place, everyone is so nice and accommodating. Awesome high quality jewelry

Katie Bernard

The crew at Riddles in Shiloh Crossing have always been amazingly helpful. Always helping me find pieces that suit me and my personality, thanks so much!

Ryan Garr

My wife and I are very pleased with our experience. Beret was very helpful and not pushy, she just wanted us to be happy with our purchase.

Helen Ross

I just love my ring . I wanted to have something to remember my parents by and this combination of my parents old wedding bands along with a new mounting for my moms ruby turned out amazing. Thanks so much. H. Ross

Kandee Bellamy

Great experience, staff is very courteous, super helpful, great prices, and very fast jeweler to have ring sized. Highly recommend!!!

Alisia Teter

The only jeweler I use! They have the best prices and quality! Their staff is always smiling and friendly.

Heather Hasiak

We have used Riddle's for years and always receive great customer service and great jewelery!

Jeramie Saathoff

Very helpful, not pushy, which was great. Suggested excellent choices, which led us to the jewelry we were searching for! Definitely will be back

Kelly Schieno

Very helpful staff. No pressure sales environment. Joyce was great. Trouble free experience.

Zann Flores

Great price for the value. Matt listened to my design idea and the result was perfect. He's an amazing craftsman.

lee wheatley

I shop for a Vietnam Veteran and they did everything they could to help me out with cleaning and adding new batteries to his watches.

Mike Hearn

I had a very good experience and the staff is so helpful. They even helped with the planning of me asking to marry my beautiful Girlfriend.

Laurie Paris

Great service. I was greeted the moment I walked in door. Very knowledgeable, professional and friendly. I will definitely continue to do business with them

Connie Nance

Impeccable customer service. The staff is friendly, kind and thoughtful. I wish I would have started shopping here sooner!!

Matt Stern

Have been dealing With Matt at riddles for a long time! It’s always been such a great experience!

Ryder Paggen

Good customer service!

Tyler Brown

Very friendly staff, professional, and helpful. Would recommend them to anyone, especially for resizing a watch.

Corey Kugler

Great place, staff was helpful and not pushy to make a sale.

keshia robison

The customer interaction as well as the customer service is top notch! They definitely go the extra mile making sure their customers are satisfied!

Dustin J

I had a very friendly and pleasant experience. Staff was very helpful and professional. I would highly recommend.

Marti hand

Lovely new store in Shiloh Crossing. Wonderful service as always!! Two locations in Billings.

saltydogg 327

It was a wonderful experience, they took their time to explain the color and clarity to us. Made the decision a pleasure

Seth Fredricks

Very helpful staff helped me pick the right ring and even found me a great ring in my budget

James Miller

My wife is very happy with her band that was on close out. We are pumped. Thanks a million

Sarah Stabelfeldt

Awesome people to work with. Caring and very attentive to detail and your wants/likes. I highly recommend them.

Sherri Horsman

Worked with a wonderful lady Tonita. She helped me with a lot of different pieces and I am totally satisfied

tiffany sott

Everyone is always so professional and friendly! The service is timely and the jewelry is beautiful!

Hannah Pearson

These guys are amazing. Their place is clean and nice and their people are so friendly and caring. I wouldn’t go anywhere else.

Danny Betcher

Friendly staff made the buying process as smooth as possible

Patty Edwards

Great Service and very knowledgeable people!! I will definitely shop @ Riddles again!

shawn Wheadon

The staff is always very helpful and friendly. They go above and beyond to help you find what you are looking for. They take care of you as if you are family!!