Reviews of KAY Jewelers. (Jeweler) in Albuquerque (New Mexico).

KAY Jewelers

112 Reviews

60 Comments

Jeweler

Jewelry store

10000 Coors Bypass NW Spc. G 204, Albuquerque, NM 87114, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of KAY Jewelers, Jeweler in Albuquerque (New Mexico)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of KAY Jewelers

Sunday

12–6 pm

Monday

11 am–7 pm

Tuesday

11 am–7 pm

Wednesday

11 am–7 pm

Thursday

11 am–7 pm

Friday

10 am–8 pm

Saturday

10 am–8 pm

Popular times

Sunday

11
12
13
14
15
16
17
18

Monday

11
12
13
14
15
16
17
18

Tuesday

11
12
13
14
15
16
17
18

Wednesday

11
12
13
14
15
16
17
18

Thursday

11
12
13
14
15
16
17
18

Friday

11
12
13
14
15
16
17
18

Saturday

12
13
14
15
16
17

Reviews of KAY Jewelers

Jeff

I came in on 11/30 to purchase an engagement gift for my partner and Lisa was excellent with the level of care she provided to me. Lisa listened to me and what I wanted; there was no pressure; she guided me and gave me several options, all of which were well within my budget. I left feeling more than satisfied with my purchase. Today Lisa made me feel like more than a customer, today I am family.

Nesto Salinas

I’m super happy with my purchase! The Kay’s jewelers in the cottonwood mall is where I want. I talked to a woman Lisa over the phone and let her know the piece that I was interested in. I went a few hours later and she was there! She was super patient, informative, and very sweet. I would highly suggest that you call to let her know what you’re looking for in advance so she can have it ready for you. She took her time with me and didn’t make me feel rushed at all like some workers or stores make you feel. Wouldn’t want anyone else helping me out with my purchase there at Kay.

Caitlyn S

I am not usually a huge ring or necklace girl so I went in not sure what to get but Shelby was so nice and helpful and she helped me find pieces that I have fallen in love with! I bought some for me and my mom and my mom was so happy when I gave her the gift Shelby helped me find. I walked away feeling so happy. My mom and I wear our pieces everyday and they are so comfortable and we always get complements!

MoosClues

We love Kay! My husband has bought all of my jewelry from Kay and has ALWAYS been well taken care of! They are attentive to our needs and always make us feel welcome, cared for, and appreciated!

D. Garcia

Kay's at Cottonwood Mall has amazing customer service. Lisa Smith, the manager is the best. She went above and beyond she made sure I was completely satisfied with my ring. She had LeVian completely remake my ring. Thank you so much Lisa.

Marcus Carrillo

Lisa is a wonderful manager! She is knowledgeable, kind, and easy to get along with. Some of the best customer service I have seen! She always finds a way to help. Whoever hired her was a genius!

Bryan Gonzalez

Although I did not buy a ring, the guy Thomas was very helpful. He didn’t show any stress toward my needs! Usually workers, even grown adult workers can act a fool about customer service, even with me being as nice as ever. But I was on the phone with my step mother choosing a ring for my mom for Valentine’s Day and I was helped eventually by a very nice guy! If I get married one day I’ll consider looking at this place due to the customer service! Lol

Stephanie Shiriaev

Tammy was absolutely wonderful to work with. Not only was she polite, but very helpful and patient with the questions that were asked! Will definitely request to have her again.

Consuelo Peralta

Lisa at the Cottonwood Kay Jewelers is always amazing. She is helpful and pleasant. Ask for her. We have been dealing with her for years. Thank you Lisa.

Shane Gleason

We had such a great experience and it was so quick and easy. we were so well taken care of. Lisa was amazing! Will be back!!

Epi Cast

Tammy was great! She was very helpful and friendly and found what we were looking for in our wedding rings.

Trinity

Lisa (@Cottonwood Mall) was amazing and super patient. I was delighted to find a better purchase than the one I intended! 💎⚖️✨ …

Ariana Harper

This location was very helpful. I believe the man who helped us was named Thomas and he was so awesome and helpful! Come to the Kay’s in cottonwood and not Coronado mall. The only one complaint I have is the older women who answered the phone seemed a little annoyed or rude with me. I was just trying to ask questions before I go all the way over there and there being a chance of me wasting my time. She told me “just come in and we can discuss it” but said it rudely, I obviously would not have minded if she just had a better tone about it.. I still went and I’m so happy I did because the male who helped us was super nice!

Samuel Jaramillo

Kay's at Cottonwood the sales person Lisa is always so cheerful and helpful. I will only deal with her.

Moe Ganzon

Lisa at the Cottonwood mall was amazing she always is and I have spent alot of money with Kay's because of her God bless her

Rachel Bournias

I went in with my boyfriend just to get some nice jewelry and Tyler helped me out, he was really great! He was really friendly and helped us find some things that we really liked for a good price. Highly recommend this location!

Dawn Martinez

I purchased a watch from there and when I went to return it the staff (Sophie) did great. She looked over the item. She made sure it was not used or scratched, and she continued with the return. She was very helpful and also very good with communicating all information for me. Sophie then helped me to get another watch purchased. she is a great asset to Kay Jewelers. Thank you Sophie! The manager Marcus is also awesome. There was a question and Marcus assisted and was able to treat staff and customers in a timely manner and also with professionalism. It is true to say the customers are well taken care of at this Kay Jewelers store. I will definitely return to this store. Excellent customer service!

archie borquez

Recently had to utilize our warranty for my wife's wedding ring and the customer service was unbelievable here. The manager Marcus took care of the ring even though we had missed our last inspection. We lost a diamond in the setting and normally since we missed that inspection we should have had to pay to repair the ring. But Marcus took care of it for us. Excellent service 14 years ago when i purchased that ring and excellent service now!

Sandy Martinez

My husband & I have been doing business with Kay's in Cottonwood Mall for years. About a month ago I lost the 1 carat diamond out of my wedding ring and we had the pleasure of meeting Marcus. He was an amazing sales man and went out of his way to help us. Marcus you are the BEST!!! I love my new diamond!! Thank You!!! We will continue to shop here just because of Marcus!!!

Jerald Eoafa King

My experience is always pleasant at Kays. I've visited three different stores and it seems the generosity levels up a few everytime. Today was great I got exactly what I needed thank you for the team effort it took to satisfy a soon-to-be wedding. Thank you so much.

Ashley DeLara

Store manager, Marcus helped us today and he was so helpful and attentive. We were looking for a wedding gift for my mom and he took extra time and care to help us pick out the perfect ring that I know she'll love. I strongly recommend Kay Jewelers for the beautiful jewelry, great prices and exceptional service.

Ariana Sanchez

Thank you mehdi for all your help and patience 👍 …

Barbara Tran

I can’t say enough about the staff and customer service at this location. I am probably the most problematic person they have to deal with.. yet they have been so patience and generous with their time with me. Thank you Marcus, Lisa, Tammy, Thomas, and Medhi for always accommodating me.

Drew F.

Had a great experience here and everyone was very friendly and helpful. Took a ring under warranty to get resized and the process was quick and easy! Even got it back to me before the expected due date.

D S

I had an amazing experience at Kay Jewelers in Cottonwood Mall !!! ❤❤❤ 💍 I wanted a ring that was a little bit out of my budget and Tammy and Marcus helped me get the ring that I wanted so bad!!! It was on sale for 20% off and they give you credit on a trade in ring if it was purchased through Kay Jewelers or Zales and that credit goes towards the purchase price of the ring that you want at Kay Jewelers. I never knew that Kay Jewelers does that!! I also got approved for the Kay Jewelers credit card with the special 3 year, no interest financing and charged the remainder of the cost of my new ring on it, so now I can make payments and I got the ring I actually wanted, instead of settling for something that I didn't want. Also, if you are on a tight budget, purchase a ring you can afford and trade it in later to get the big sparkler that you have been wanting. They give you a pretty big credit for your trade in ring and it lowers the price of your NEW ring drastically. Go talk to Tammy and Marcus at Kay Jewelers in Cottonwood Mall. I cannot thank them enough!!! I will be forever grateful that they helped me get my dream ring. It's so beautiful and I cannot stop looking at it!!! Thank you both!!! ❤❤❤ Deanna Sharp- Levengood

Crystal Hernandez

Lisa was amazing. Very patient with us.

Esperanza Nelson

Marcus and Frances were awesome. I was late on my 6 month check up and he was very reassuring and helped me get my ring cleaned and fixed. He is replacing my diamond that fell out and noticed a chip in my prong i hadn't seen Thank you Marcus you are awesome!!!

Rebekah Defoor

This team is always so helpful and the service is exceptional!

Anna Chavez

Patient and gave us suggestions, very helpful.

Judi Walker

We came here to look at engagement rings. Their service was superb, we felt like we were the only customers in the store. The jewelry is gorgeous. The manager showed me a ring that was perfect for me! We'll be back!

Brenda

Such an amazing experience, the manager Marcus helped my fiancé and I pick the perfect ring. He was very patient and answered all of our questions! We will definitely be shopping here again!

Julie Reyes

It’s a shame when you drop off an item for warranty purposes and the individual is super nice helping us but yet 2 weeks later when I call to check on the item the lady that answered the phone was so rude and could care less about checking where the item was. Poor customer service on her part.

Shaye Moore

The customer service at this store is unmatched by any other jewelry store I shopped at for my husband’s wedding ring. They were curteous and very helpful when I had any questions, making me feel welcome and valued as a customer. I will dhefinitely be shopping there again!

Jordan Barry

Linda is such an amazing woman and went above and beyond every expectation I had going in. This jewelers is so far the only one I've been to where they have the interest of their customers above making a buck off of you. Highly recommend.

Suzanne van der Kuil Kabbara

We shopped for my wedding ring here and got great service! Veronica and Claudia were very kind and helped us find the perfect wedding ring for a great price. Thank you ladies and I can recommend this store to anyone!

Wilson Cam

I always end up taking my business to Kay. Good quality with good prices. I don't mind male employees I just prefer the female employees, they seem less judgmental.

Laurie Padilla

Linda.. What an amazing WOMAN she is.. She went above and beyond to help me.. The employee at the Coronado location would not help me order a ring online.. I called the cottonwood location and Linda told me to come in and she would assist me.. from now on Kay jewelers COTTONWOOD is my store.. Thank you LINDA.. L. Montano

SA Sena

Friendly gentlemen that assisted me. 2nd time taking my ring back for lost diamond... sucks. Gonna be without my wedding ring for a month. I shouldn't have to wait so long or loose diamonds😒 …

Jahn Nichols

I go here all the time to get my ring and necklace inspected. I've never had any problems. They're always super nice.

Jorge De la O

Wonderful helpful atmosphere and the jewelry is superb! The diamond clarity was beautiful and very pleased with our purchases won’t shop other jewelers. Thanks!