Reviews of AAA Portland Insurance and Member Services. (Insurance Agency) in Portland (Maine).

AAA Portland Insurance and Member Services

141 Reviews

61 Comments

Insurance Agency

Insurance agency

68 Marginal Way, Portland, ME 04101, United States

Description

Information of AAA Portland Insurance and Member Services, Insurance Agency in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AAA Portland Insurance and Member Services

Reviews of AAA Portland Insurance and Member Services

Gayle Wolotsky

Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, he was methodical in making sure not to cause any unnecessary damage. Aaron hustled with a smile on his face throughout the whole service. He is very good at his job! Thank you!

Susannah Hunt

I love aaa except l wanted to use my moms account so I wouldn’t have to pay a towing fee again and she would of had to call which to me is a hassle when I know all of the information needed besides. Yes I had her permission!

Brian Cody

I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.

Betty Boopboop de doop

I needed battery service today and as usual AAA did an excellent job of sending out a knowledgeable, polite, and professional guy (Justin). I really appreciated that he did a great job of social distancing and wore a mask as well (as did I) and did a great job explaining the battery issue. He hooked the battery up to the analyzer thingy to test it. He thoroughly explained what the problem was and didn’t try to hard sell me a battery which he easily could have. I have never felt pressured by AAA to buy a battery or left confused as to what the problem was with the car. If you do need a battery AAA will bring the battery to you, install it, and it comes with a 3-year warranty. I’ve always gotten my batteries through them. I decided to have the car towed to a garage instead of dealing with the battery because there was another major issue with the car that would have prevented me from driving it enough to keep a battery charged. He asked me if I needed anything in the car and also if I needed any of the keys on the keyring - which I did and if it wasn’t for him asking me I would be without my house keys. He called the tow truck, left the keys on the visor for the truck, and let me know that they would put me keys in the drop box at the garage. Justin told me I didn’t even need to be out when they towed the car away. The tow truck was here within 15 minutes. I would highly recommend AAA. I have had such good experiences with them. Everyone they have sent has always been polite and took their time explaining things to me. The customer reps are also very nice and thorough. Thanks Justin and AAA!

Bethani Stillman

I still love AAA,....as I'm sure many do, but is it me ?;...or has their card benefits you receive through. Basic membership actually get skimpier ,than past years' that were standard when I became a member through my parents; ...?? I will withhold the number of years that have flowed In- between since; However, I've been a member in good-standing for several decades... Every couple years , - I've noticed changes to their wording , Basicly alluding to these specific changes ,with road side assisted calls that were once unlimited ,. Become 5 ,then dwindle to the current allowed in one year - a mere 2. Did their price points also adjust accordingly ,- is down? That , is a confirmed.negative , I hate to say. Today, yes : I still remain a member, Whether I left my compartment lighting on,subsiquentally draining my battery, or Locked my keys inside; their to oar service is unmatched. .I realize that they deal with local businesses to contract this specific. support ,incl.towing... I've never had a time I received bad service . Not once in all these years; So even if as the benefits grow ever- scrawny , with benefits falling off for my patronage. When they should be added for members consistant, & loyal to their Bottom -line, .& their products, - I still cannot jump a vehicle ,nor do I want to;

Mark Schoen

We had a flat tire in Harrison ME. We called AAA, very pleasant rep, gave an approximate time of arrival. She wasn't to far off the time. Flat changed in 25 mins. Tow truck driver was excellent. PS ( it was raining)

Cynthia Macdonald

Very kind , prompt and knowledgeable technician today. Thanks to AAA I’m back on the road , thanks

S B

AAA has been a godsend to me and I have been a loyal customer since 1995 in various regions. I strongly recommend their premier membership, it is worth every cent. I have used them more times than I can count for unlocking and tow service. I have also gotten assistance with various misadventures involving flat tires, mud and snowbank extraction, battery restarts, and if you run out of gas in the middle of nowhere they will deliver enough to get you to a gas station. They provide discounts for repair shops, hotels, and will help you plan trips and create a customized triptik map among many other services. Their staff has always been extremely helpful and non-judgemental, they make your safety their priority. As a lone female driver I cannot stress enough how important this is! I have only had one negative encounter, it was with a tow truck driver that was not an actual AAA employee, just a local subcontractor. The guy was a crazy jerk, I reported it with AAA Member Experience Department, they took swift action and the driver was fired by the tow company. I know some auto insurance companies offer roadside assistance but they have limitations and if frequently used your premium can be affected, your data reported to Choicepoint, and in some cases even get you dropped from your plan. AAA does not take punitive measures with your data and they actually sponsored a Consumer Rights for Car Data initiative.

Laura Burke

Friendly, arrived early, went above and beyond. I was so happy. I called about a flat tire. He diagnosed the problem, repaired it (not temporarily) and saved me a lot of hassle. The weather was cold with wet snow. I was in my warm car and he worked effienctly with a smile. I felt so badly I didn't have cash on me to tip him. I called AAA but they wouldn't give me his name or any way to reach him.

Scott Anderson

Applied for a job here and almost immediately got a call back. Went in for an interview and the people I talked to were so friendly, made me feel like family. Passed their background checks and looking forward to starting work with them. Very nice group of people. Have been a member of AAA for 17 years as well and have always been happy with them

Jack Maxim

Saved over $1100 over Allstate in 5 policies . We had not claims in 30 plus years and were paying the highest rates even with over 810 credit rating. I tell everyone who asks how bad Allstate is and look to AAA for great savings

Kathy Keinath

I had the most noteworthy experience with Derek H at Marginal Way AAA in Portland Maine. His customer service is amazing and his follow through as well as attention to detail is exemplary. I highly recommend taking advantage of his expertise for any of your travel needs. He has mastered the art of customer service. I left feeling that I mattered.

Paula Breault Breault

My truck broke down in north conway,called aaa and was ready for the long wait( 1he plus ). Got a call from transport driver and he was there about 8 min. later. Great service.

Gerry Doyon

I've gone down to this office to get an international driver's license made. This invloved getting a picture taken and filling out a small form. The lady who helped was extremely friendly and the entire process took about fifteen minutes. They have a large, comfortable wait area in case there is a line.

Paul Kucharski

AAA Portland office is friendly and helpful. I am a happy member with all my insurance needs taken care of there.

Darrell Damboise

They saved me Hundreds on home owners insurance and auto insurance. KATHY C is our rep in Portland and everyone should contact her and I promise she will do you proud.

Dawn Laughlin (mrscrazy69d)

A must have for any Maine driver.

Susan Duran

Your service tech arrived promptly yesterday when I needed service and was very professional and friendly. Thank you.

Marcia Roberts

The woman who helped us was awesome and gave us lots of great info for our journey up the coast from Portland.

grim rott

My experience a was quick and helpful got my ID renewed took me 15 minutes $7

Monique G

Got my passport photo. Super fast and friendly.

George Barber

I've been a travel club member for 53 years straight, but their insurance prices were 25% higher than others. Forget the ads. Price compare. It's a shame!

Patty Duquette

They were very friendly. Was in and out.answered all our questions.

Roland Simard

Showed up for a battery boost quicker than expected.

Yrbdrip

Good drivers Ed class but they're jokes has caused them to loose a star

Rod Robertson

A well staffed public service organization offering products and guidance related to local, national and international travel.

Chrissy Bruscato

Thank u to nice man who helped pull me out of snow on 93 hour ago appreciate it

Tina Plummer

I needed a tow to my mechanic. They were here before they said they were and informed me of where they were

Francois joseph

Great place to work specially as a tow truck driver

Steve M

Very friendly, customer-oriented staff. Clean, modern. Good location.

Michael Thomes

In a very Rural area, still received assistance without delay

BEAR MOOSE

Always very happy with the service I get

Casie Noble

Help was dispatched very quickly. Thanks for helping me out!

Roth Epstein

Very Courteous and gave me a quick quote.

Stephen Smith

Very helpful in changing my coverage

Tim Hansen

Get it before you need it many perks discounts plus help in emergency

Derek Nason

Great place to work at, great employees, great service.

Kattrina M. Sangillo

Just had to get AAA for car

Harry Marsters

Great staff to assist your needs!

Alecia Bridge

Always right there when I need help!

Will MacLeod

Got roadside service and used it

Helen Babrani

Very nice

Charlie Emmons

Provided what I needed efficiently.

mastertecherock

Kristen helped me with a difficult situation

Kellie Smith

Impressed

Carlos Lopez

Very fast and efficient

T K

Great Class today!!

Ben Abrams

Awesome

Shawn Ruest

5k walk. Heart walk

Joe Vokey

Great service!

Hoof Hearted

It's insurance.

Lesley Jones

Great staff.

Suzanne Multer

Great experience

Denise Roux

Good service

Guy Call

Fast service

Bill Higgins - Ha4aLL

Good services

Annabelle Garcia

(Translation) Professional and very attentive staff. The place is accessible, and very nice. (Original) Personal professional y muy atentos.El lugar accesible, y muy lindo.

hunter dean

(Translation) cool geocache (Original) Cool geocache

Kathy Keinath

Jim Sparling

Sallie Bolduc

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