Reviews of AAA Los Angeles Insurance and Member Services. (Insurance Agency) in Los Angeles (California).
AAA Los Angeles Insurance and Member Services
2601 S Figueroa St, Los Angeles, CA 90007, United States
Description
Information of AAA Los Angeles Insurance and Member Services, Insurance Agency in Los Angeles (California)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of AAA Los Angeles Insurance and Member Services
Sunday
Closed
Monday
9 am–5 pm
Tuesday
9 am–5 pm
Wednesday
9 am–5 pm
Thursday
9 am–5 pm
Friday
9 am–5 pm
Saturday
9 am–1 pm
Reviews of AAA Los Angeles Insurance and Member Services
Good location with a lot of parking. Only thing is that they do not accept Debit. You can get your car registration renewed here if you're a member without extra fees. Get insurance or if you want make travel arrangements.
Christina has a terrible disposition and demeanor. She is clearly miserable so she talks really fast, making it hard to understand her. Then when she explains, her impatience really gets to shine. How unpleasant.
There’s four people behind desks, but only one person who helps with DMV transactions. This is the last time I’ll go to this branch.
I will say that the LGBTQ+ person with the glasses and short hair was really nice.
HQ for auto club members. Easy parking. Beautiful old architecture. I usually come to renew my intl drive lic.
We love this AAA office. They make all the hard stuff easy: car insurance, VIN verification, car registration, drivers license renewal (unless you need to retake the driving test), smog certification, they can at least help with title problems too.
They even have a great travel agency. And ski lift ticket discounts!
You must be a AAA member, of course. We have maintained our membership for more than 30 years, not just for the roadside assistance but for full access to all this other stuff. I always go here first before going to the DMV, and 90% of the time, they can take care of it, whatever it is. Short lines, comfy chairs & travel magazines in the waiting area, beautiful building, friendly staff… well worth the annual membership fee.
Historic! California and the AAA Automobile Club go hand in hand! Even selling life insurance and so much more!
Really nice and historic looking building with a really cool looking tree outside.
We needed something Notarized and so we went here. We were seen within 10 minutes and the customer service was amazing. The lady helping us was so sweet and offered me a tissue because I had the sniffles.
Very neat clean and comfortable
Even though we have closer offices to us we love coming here because of the beautiful historic building and easy parking. Crew is polite and efficient
Better than the DMV, great staff, excellent service, easy to park at, short lines, they are amazing.
Good service. Gorgeous building! If you're lucky not too long of a wait.
I came in to check on my plates to see the statues because it had been a while since I ordered them. she seemed limited to wanting to really help me. I had to talk to a supervisor who did ease my concern. The supervisor explained to me how it works. Now, I'm ready if I need to go again and check.
Nice open space. Several exhibits to see. Parking and building is enclosed within high walls so kinda feels like you're somewhere else and not within heart of LA. Good services. I give 1 less star because telephone service was horrible. Each time someone would give me a "direct line" but it all funnels to automated line.
I came into AAA for a lost registration, and come to find out it was suspended for no insurance which I called back in November 2021 to add on and the representative that I spoke with said it was added but it wasn't added. Then I called back in February 2022 and still the same thing. Fast forward to April 2022 when I need the registration it's suspended so I speak with Jovonnah Hyde and she clears everything up for me with ease, Which I should of done was came inside rather than a phone conversation..... But I just want to say jovonnah went above and beyond to make sure this situation was handled in the correct manner and I'm very happy with her level of customer service.
Love AAA. Get my smog check done quickly and pay for my registration all at the same place in under half an hour. Great service!
That's is my very favorite place to do all what concerns to my little Chevy Tracker! from license plate, registration, insurance, travel issues and elses! I loved! the location it's great the building it's so Historical, they do a great to keep it in excellent conditions! Security guards, always can find place to park in their own parking lot! What else we can ask?!!
First time going to this office, was a very good experience. Due to Covid, a customer rep greets and prescreens you outside. The wait was not too long. I was only there to renew my registration. Another customer rep took my documents and payment and returned within minutes with my registration tags and change. And I was on my way.
Great service !!
Cannot say enough
Was here to do my DMV registration, the first time the (male)staff made huge mistake and because of his mistake had to visit the place for the second time,
The second time I was helped with female (African American) I wish I remember her name she went above and beyond to fix the mistake that her coworker did, she was great and facilitated the process.
I cannot ask for more and as soon as I found her name will revise this post. She was great and so helpful
Tnx
amaze for the great service I receive from Giovanni, love his attitude, He make me feel really welcome, and really understood what I was looking for. I was able add some extras to my insurance and he walk me thru the whole process, really easy person to deal with. First time at this Office, excellent!
My recent experience was one of the best that I have had in dealing with AAA. I give the 5 star rating to Melissa Martinez, not because she shares my last name but because she worked on making sure that all of my insurance and vehicle needs were met. She made sure that I understood the process and wad very Professional. She also notarized a document for me.
I got my license plate decal there faster there than at the DMV. Real good customer service which lead me to open get other insurances. I will always brag about great customer services.
This is a really big AAA office. Due to the current COVID 19 situation, there was a long line waiting outside and they only let a limited amount of people in at one time. They're open for DMV services, membership and insurance payments. There is off street parking. The employees are helpful and friendly.
Service with a smile. So much more than you get at the DMV. I was in and out in 15 minutes to register my vehicle. I never thought that would ever happen after spending an entire day doing the same thing at the DMV.
I went to pay my brothers bill yesterday and they charge interest on monthly payments for car insurance so I was disappointed tho my brother was aware or it, he is in a Nursing home and suffering with Parkinsons and nearly can drive his car, they should be more considered of the elderly sick with this uncurable disease. WOW SAD.😢😥😰😓😭 …
After dealing with the DMV, I was really happy 😊 AAA is back to servicing our DMV Needs. They went out of their way during this Pandemic to make the service a pleasant experience. Most of the people I knew years ago at this location have retired but the new group of Employees are trying really hard to fill their 👞 shoes! …
A little miscommunication at first but over all good service , I’m glad I made the transition to AAA.
Had my license plate stolen a few days ago. Obviously the entire ordeal is a headache. Especially now with covid 19, I was not looking forward to going to the DMV. Lucky for me I recalled that AAA has DMV service. In less than an hour, with no prior appointment, I had new plates issued and an updated registration. Staff was curtious all while maintaining social distancing and mask adherence. Absolutely recommend this location. The AAA staff here will no doubt take care of their members
We’ve been members since the ‘90’s. The Staff runs The AAA as expected with courtesy and smiles. The building is gorgeous. Everything to keep you safe, is their goal.
I get my auto registration and smog test here, it's so much easier than the DMV. I have been a member over 20+ yrs. Great service
With this Pandemian any places you has to make a line in order to be attended. This time I expend 20 minutos to make my DMV change of ownership, then I ask to add my new car to my insurance and this was quickly. All the personal was professional and respectful, the place very clean with hand sanitizer Station all around. Thank you Aaa for your help.
Helpful and quick service! Beautifil grounds. Because of my work schedule, both days I was there about 10 minutes before they closed and they didn't turn me away. They also offered suggestions and options to help me make informed decisions about my car registration and insurance etc. I truly appreciated all of the above.
Historic Los Angeles building to start. They handle my family's auto registration / DMV needs, travel service close to home. Offices all over. Great service.
Thank you AAA team. Your professionalism, your patience, the quality of your customer service. Is excellent. I'm am truly honored to now be apart of your membership team. Thank you again.
I was given supreme service by My new agent ! Ms.Regina Morris I give her (5stars) for her knowledge Of her job!
Thanks So Much for your Help and patience with disabled and older customers. Thanks again.
Great customer service...jovonah ..in the usc branch...after having so many problems thru the phone ..with customer service...jovonah came thru. Thank u so much 👍keep up the great work.. …
Great fast service. Accidentally locked myself out of my car, quick phone call with a polite rep. Friendly technician was there within 30 minutes. Fantastic service.
If you're a member you can do DMV services at this location. Worth the membership. Staff is always helpful and friendly.
Getting your tag here is a Wonder. Going to DMV is a horror and so coming to this beautiful place to get your tags makes all the difference in the world. Unfortunately the services at AAA gives you for roadside assistance are cheaper when you get it through your car insurance and they don't seem to understand that you no longer want their services. I am inundated by cards and mailers from AAA asking me to come back. I have a better deal with my insurance company and I have a lot more influence with my insurance company.
I'm not sure which aspect is my favorite: the meticulously manicured grounds, the amazing convenience, or the wonderfully helpful and friendly staff. It's definitely a close race. If you don't benefit from their services, at least do yourself a favor and go check out the building and landscape. While you're there, you may as well poke your head inside and say hello. While inside, you should quickly check out the selection of travel books available in order to get ideas for your next road trip.
Great awesome customer service..in and out in 5 minutes for a dmv registration renewal. Highly recommend.
Worth the membership! Insurance agents are nice. Staff processes fast for auto registration, and convenient smog check location on site. No credit cards accepted for registration related transactions, check or cash only.
Never had a problem there and staff is very helpful. Great to be able to get your tags or new plates on the spot. Can be very crowded at times but much better then a road trip to the DMV.
Great service, very timely. The driver went out of his way to help me and allowed me to stop at the metro station on the way to the mechanic to load my metro card with enough fare for me to get home after delivering my car to the mechanic.
Best investment of my life. Highly recommend if you have a car. Skip the Dmv and go here. Plus many other great perks.
This was great 👌🏼, they help me to get the new sticker and the new registration really fast, of course I brought all the required documents, thanks a lot, blessings! …
👎 Long wait times and poor service. I expect more out of AAA but maybe it's a different division from their east coast counterparts. Would not recommend their notary service...but on the plus side their A/C is cold while you wait.
Updating this to 3 stars based on a 2nd experience.
I called here a couple of days ago for my Mom. She needed 2 go 2 a nearby location and find out if they were open.The young man that took my call was very helpful and said "Yes, We are open from 9am-5pm. Monday- Friday. ( It depends also on the location. )
A.A.A. was better than Waiting at the D.M.V.
WHY DIDN'T I JONG SOONER???
Great visit. Love the premium customer service, and high level DMV expertise. Love this location, parking entrance is mid block, interior large courtyard parking provided. Excellent for USC students.
Main headquarters. Nice big lot, nice landscaping, nice security, nice huge interior. Great customer service 👍. I love triple a one of the greatest institutios in America. Proud member for 11yrs. …
AAA is absolutely amazing. Everyone is so helpful and informative. They do their best to give the best service possible. They make you feel comfortable. Thank you, AAA! I am happy to be a member.
Great org to belong to, offers DMV services no extra charge and auto insurance good rates, auto lock and tows and much more.
I was there for registration and it only took me 10 minutes waiting time so glad there is AAA specially now days and the people are very helpful
Lines can be long but the service is professional helpful and pretty fast considering the Covet-19 safe procedures while at work or at a busines
Gorgeous historical site. You can even find a fragment of 100+ old wooden road.
Amazing services from Guillermo at dmv area ❤ no need to way longer , very easy to get your registration renewal at AAA.
Great big AAA place. Limited parking but it doesn't get too busy. Friendly workers.
They charge extra for pay DMV paper work rest room are close too take to long for customer service
Great and organized customer service. Pandemic compliant. Best of all avoided DMV hassles.
Better than CA DMV, and for member the dmv services are free. And yes, this location is Covid 19 compliant.
Had my husband apply for the AA members club so far not disappointed also you get discounts on hotels
Ok had to come get my maps and renew my membership so happy with their services
Excellent service. I needed to register an out of state car in CA, the staff was very helpful with the smog test and all the paperwork.
Proud to be a Member they make U avoid headaches & time from waiting inline @DMV.
Service its great walk in there treated with respect,they show alot of appreciation and value their members. Im honor to be part of aaa. Service its fast
Easy international driver’s license process with friendly staff.
Have opinions; Will share.
That's the best place to renew my sticker registration employee’s are very friendly and professional two thumbs up 👍🏿👌 …
Always a pleasure to go there. Staff is friendly and helpful. They have cellphone services inside now. DMV services are always great!
Not a lot of parking space! Be ready to wait a while to find parking! Other that, very old original building in L.A. !
Since JOINING The AAA of Southern California I've had a GREAT EXPERIENCE FOR ME AND MY FAMILY , I would RECOMMEND AAA FOR EVERY DRIVER IN CALIFORNIA 😁 …
smog check at this location takes it`s last customer at 4:15 P.M.( FYI) I did`nt even get any service and everyone was very nice helpful .looking forward to going back
The receptionist was very nice, she treated me kind and helped me out on everything
I've never had any issues. All the staff is polite/friend.
This is the nicest AAA I've ever been to. Service is fast too.
Still very fast even with the new regulations.
I just love them.. never have had issues with them.. is just sad not everyone can afford there prices
Helpful and friendly staff. Covid-19 social distancing rules are in full effect. Always be kind.
Never have a problem with parking.Everyone always very helpful.Wonderful service, thank you so much.
Good fast service and a good staff of kind workers.
Largest AAA building I've ever seen. Great customer service, plus they offer a lot of services. There is even a garage to have inspections and other work done.
In and out in less than 10 min to pay my car's registration, which would've taken HOURS at the DMV.
They were very helpful. They took very good social distancing measures and I was able to get the services I needed.
Really nice, the people and the place. They figured out our problem right away.
I went in for a Metro Lanes Transponder and the representative helped me right away and was very friendly. It was a quick and pleasant experience.
This is the oldest AAA office in Los Angeles and it is beautiful. The workers are all nice and very helpful.
I Love this Office
Figueroa & Jefferson
Love the Entrance Tree
The People here are so Helpful
Love using the DMV
Here
In & Out
Small parking area for public. Beautiful grounds and court yard. Historic building built in the 20,s Spanish revival architecture
Make sure you save all of your paper work and do your own follow ups to obtain a better service because they will forget to find your best solution to your issues.
Always have loved going here, quick services and very helpful and friendly staff.
Great service,going on 10th yr.as a member no complaints lots of benefits low monthly payments 10 months out of a year,road service,
D.M.V. services.
The name speaks for itself. Not to dumb down other companies but AAA is as affordable as the rest. Guaranteed! Hands down.
More convenient than the DMV for car registration.
I'm satisfy with my AAA-Automobile Club taking care of me and my partner I like to have the premium car instead
Line to get in. Mask required. Only cash and checks. I was i. And out in 15 mins. Very organized.
Historical building.
Great service.
I've been a member for 49 years.
Great and efficient service. Would highly recommend membership.
This place is amazing display the do-it-all your transaction for DMV
Was able to handle DMV matters in there office. Instead of the crowded DMV office.
Because they're always on time when you call them and you don't have a long wait very friendly
Very professional people really clean that's the best AAA I have been to👍 …
This place is awesome saves me time and long lines at DMV love it...
Ive been a member for 2 years I love my insurance and my tows when needed
Great place to get you car smog and registration done all at once.
Was able to get done what I set out for without a trip to dmv.....
They treated me like a step show I was fully covered in the guy hit me and total my car and they wouldn't help me Sue him
Been doing business with them for years. I'm a very happy customer .
Very convenient for DMV service but remember no credit cards or debit accepted.
Literally waited about 10 minutes super fast and easy .. well worth the money
What a smooth visit. Everything was CDC set up. Customer Service 100%
The best costumer service ever super nice people thank you for your 200% great attitude.
Super Friendly and helpful Staff, they make adulting easy
Great location with easy access combining great service. I'd have to give this place an A+
Always helpful and nice service here. Decent rates for high quality insurance.
A great company with a rich history of service. The building is beautiful...
This location has Great Customer Service!
great costumer service they take care you the way costumer needs to be taken care.
Friendly polite and helpful as always. Efficient service.
Fast Service , con was that they do not accept debit card.
There's so many things I can get done here, and the location is so beautiful that it's always a pleasure coming to this DT LA location.
They are always courteous and efficient. I was actually there to utilize their notary service.
The people are so nice and helpful . And no long wait time
Security here is great and friendly!! All the staff have been great as well
Great friendly service. Very helpful staff greets you with a smile
I've been using AAA since 2002. I've been to this location to do multiple things. Good service and nice staff.
Quick (fast) service, very good experience! Thank you!
No problem getting there. Clean place. Fast, good customer service.
Excellent Service & outstanding Car Insurance price! Even comes with Roadside assistance and Renters' Insurance!
Nice load liquor store off of Adams very nice gentleman that works there
Much faster than DMV.
This place is great and the staff is nice,helpful and fast and provide you with lots of great services.
They're very helpful and friendly and doing business with them is very pleasant
Staff are always rude in this location. It feels like you are bothering them for walking in and doing any type of business in here.
Great service and atmosphere coming here make thing very easy
Always reliable,great customer service.
A professional and efficient experience. All the nice pleasant faces was more than willing to assist.
Friendly staff. We didn't wait too long.
Very helpful clerk took my application
This place serves the needs of any member of the AAA Club from Car Insurance and Life Insurance as well as Home Owners Insurance.
Is my ins. For so many years. No complain. Good serv.
Great service, no making line and always people with happy faces
Supper fast and friendly service! Skip the DMV headache and come here instead...
The people that work here are as good as the place looks
Service is good
You need to ask so you can save money
AAA office is at a dope location. I thought I was lost lol but no it's inside what seems to be USC kinda but it's not
Very good I WIL PICK KEY "UPON,
MAIL BOX. GRENNBRANCH
The location is good and the atencion for the people too
Took care of dmv stuff, smog certificate, registration, they were quick and professional
Awesome service. And helpful employees.
Customer service is great! Get you in and out.
Awesome service, money well spent.
I like this place they always have good services 👍👍 …
Always have experienced friendly, pleasant, and helpful staff.
This place is great for all your dmv and car needs
I can get my car tags there and also take care of any registration issues
Your crazy if you don't have a membership. Especially for DMV services alone.
WoW!!!
Very very nice office. So much room. Very nice customer service
The wait wasnt so bad and everyone was very friendly
I love that old building, I would go there just to hang out in their courtyard
Close to home AND work. Friendly, happy, courteous personnel. Parking is great.
They were very quite helpful.
Fantastic place to take care of multiple things
Everyone is helpful and friendly. Thorough and fast service.
They were great, came through in a pinch.
Fast & nice customer service
Clean and friendly staff.
Sergio was very helpful.
As an AAA member there is not a more beautiful place to go in and pay your bill.
It was my first visit. Everyone was so friendly and helpful
Excellent customer service. Great location
Very friendly & helpful staff. Thanks
They have good service and the parking lot is secured.
Great place to book your travel
I loved it no lines and service was outstanding
Pasadena office very fast customer service was great
Fast service anything AAA, great location right off 110 freeway
Always come here for smog and to pay for car registration
LINE WERE NOT LONG THEY MADE YOU FEEL RIGHT AT HOME
Better than the DMV, great staff, great service
Excellent service excellent work all around A+
Beautiful building. Great help. Great service!
Beautiful building free parking great ambience and perfect service five star
Ok timing service didn’t take long after that
Service good during COVID-19. 👍 Ty. …
Very good service, highly recommend.
Fast and nice customer service
Fast service and nice people.
AAA. been registering all my vehicle since the early 90s
I want to get some of the lemons off the trees, but not sure if you can? 🤔 …
They were very informative
Covid compliant, efficient service, great job AAA
Really Nice Staff made me feel Welcome
Quick and easy in and out service for TAGS .
very convinience abd great customer service , i love this place ,
Absolutely the greatest service by my agent thanks.
The customer service is very good here
Employees are SUPER NICE.
Fast if it's not too pack
Good service thanks for your help
Very helpful and courtesies.
Much better option than the DMV.
My Car
Very easy to get in and out of. Historical Building.
Very good place to have your traveling questions answered
Membership is good. In and out nothing flat
I like it acc your popular and reasonable to those in need.
Great place better insurance for every needs
It was truly lovely, was in and out.
I love to be here historical building. Bring a lot of memories.
Excellent service skills
AAA is way better than going to DmV
Their service is efficient and quick.
Very helpful thank you for coming and Normandie Avenue
Great people with great skills!!
Not a long waiting time to see insurance agent.
Good services ..nice people ..good team
This is where they take care of business!
I like it when in came out in 5 minutes
I never been here til the other day it's nice inside
Better than DMV anyday
Easier if you make an appointment
Awesome customer service always ❤️❤️❤️❤️
Great customer service
THE BEST AAA THAYS ALL!!!!
So happy having them
Great service I loved everything
Great service friendly employees
Excellent service and great location
I hate the directions. It's on your right corner on Figueroa
Best. Personal experience
Regina's very resourceful
Great Service Thank You
Great customer 4
Awesome customer service
Great prices also for INSURANCE!
Great customer service!❤
nice offices!! good service
Always busy, but they are there to help.
Best aaa ever and the coolest building.
Great Customer Service
Great DMV service
Fast, courteous service
Pretty good!!!! Nice people
Covid conscious, helpful, friendly ,
Fast friendly service
fast, cheap, good service
Good customer service and good A.C.
Very nice
👍 …
Great customer service!
Awesome customer service
🤔🤔🤔🤔⁉️⁉️⁉️service buy movies tictkes
Weir …
Nostalgic, love visiting the first AAA
Great service in and out 😊 …
Historic location, good service and location
The service was excellent.
Easy transactions. Nice
Oscar with the team was great
It's ok
Pretty fast, I was surprised.
Very pleasant experience
Excellent services 👌 …
Always does me right
Staff is very helpful
History in the 118 year old building
Very slow service.
It was very good 👍 …
👍 great …
Ware would I be without AAA
Do a price match. Ok
Great customer service
Been with them 27 years
Perfect customer service
You can park free.
Super help , beautiful smile
Great Historical building
Great customer service
The service is efficient and good
The best
Of the bunch
Just routine business . .
Good customer service
Very helpful!
Love it
Very nice and helpful
Excellent help.
Great service!
The best
It's the tree! The service.
My car and home insurance
Fresh organic poutry
Poor customer service.
Good
Love there service
Long wait
Great services
Hh
Perfect service
Good
Great service!!
The Best
I love it
Nice friendly service
Nice customer service
Beautiful
The staff are friendly
Fast good service
Great cst service
Excellent. Service
Great service
Best service
good service!
Great
Service was good
Great staff
Great service
Good
5/5
Good
It was beautiful
Positive
Love love love AAA🥰 …
The best.fast
Great service
Excellent
Excellent
fast and efficient
Good service .
Fast
Almost
It was ok..
Great service
Great service
Great service
I love this place
Good company
good service
Helpful
Great service
:) Love it
Nice and helpful!
Great
Good
Good service