Reviews of AAA Charleston. (Insurance Agency) in Charleston (West Virginia).

AAA Charleston

195 Reviews

81 Comments

Insurance Agency

Insurance agency

1000 Parkway Boulevard Suite A, Charleston, WV 25309, United States

Description

Information of AAA Charleston, Insurance Agency in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AAA Charleston

Reviews of AAA Charleston

Amy Hisnanick

UPDATE: AAA has contacted me and resolved this issue to my satisfaction. AAA charged $1400 and problem recurred within minutes of leaving shop. Towed back, and they said they could not find the problem.

Bob Waggoner

Great communication, quick service, kind people everything you’re looking for when repairing your car or changing your oil keep up the good work

Allan Rice

2nd time ive used this AAA service center. $150 diagnostics charge is tremendously high. The dealer was only 90. First time ive ever been asked for a deposit and felt pressured by txt messages to get my car while under going a medical procedure after they had been informed. Was told it was AAA policy. I'll stay with the dealership next time. . 10%discount not worth the high prices. Ill stay with AAA towing though. In fairness, no $150 computer diagnostics was need for locked up brakes but work done was very good and i paid the $1700.

Robert Townsend

It's too early after the work was performed to assess the quality. I did especially like two things. The professionalism of the gentleman I dealt with and the way the work that was needed and was suggested was presented. ( It's now been a month since the work was performed and I couldn't be happier. My car has been performing without a hitch. I'm especially pleased that the transmission is performing much better than before. Excellent job guys! ) (photos and and explanation )

haitham siag

The staff were friendly, efficient, and had no issues discussing my concerns, a quick 10m walk in to make an IDP!!

Amanda Click

Ended up paying out of pocket for a local tow because AAA couldn’t schedule to get me for 2.5 hours. Totally disappointing. The team at AAA got my new tire on for me promptly, which I greatly appreciated, but broke a Ram badge on my rim and didn’t/couldn’t fix it. **Update June 28, 2022 AAA reached out to me after my review. I really appreciate that they took took the time to make things right! They ended up contacting the Dodge dealership and getting me a replacement rim to fix the issue free of charge.

Sam Johnson

They were happy to install my track tires for me that I had purchased elsewhere. Everyone was professional and courteous. They take good care of the family car too.

Tara Dorundo

Wonderful Customer Service & Clear communication!!! I had to have work done here while traveling from out of town. Barry took care of our Family Vehicle. Many Thanks!!

Zee Mcneil

Young man who served me was very polite and knowledgable

Gerald and Dawn Norris

Excellent service from Car Care staff and mechanics!

Bob Kerr

Very good repair work. I was kept informed as the repair too much longer to complete. I thought cost was about 15% too high but I needed the repair as the car was non functional.

Fit Guy

The office manager was very professional and polite. However, the mechanic left grease all over my front passenger seat. What a jerkoff!! Not his car so who cares. Completely unprofessional. I had to clean my seat. Exactly why you need two party integrity. Having your supervisor overlook the end product before returning to a hard working paying customer.

Chris Smith (chrisandcami)

The car care center is great! Barry gave us great customer service! He did not charge us because it was a part that is under warranty and can be replaced for free at the car dealership. I appreciate his honesty! That's hard to find at some places today.

Denny Orvin

Very good customer service and fast...they were able to work me in an hour before my scheduled appointment and finished very quickly

Claude Dillard

In town to help family, flat tire. Called AAA, could not have asked for more courteous, professional and caring folks! As always these people as 1st class in all aspects of customer care. Thanks C. Dillard

Lucile Cogswell

So relieved not to have to wait for a month for service like the dealerships and they were very communicative! Great to know there's a certified diesel tech on staff!

Laura M

Only been once but so far so good. Another shop said I needed a very expensive repair, so I took it to AAA since I'm a member and they said I did not need that. The staff is very professional and love that they text the repairs needed along with photos if needed. This review is for the Charleston SC location, I chose the wrong box-sorry!

Jennifer Holland

I've been a member for years even life ins. My husband told me about it I never knew about the garage..I made un appointment to have a B1 oil change and they were so kind and welcoming to the shop..they were fairly fast and were on top of other issue that could be problematic in the future that needed to be addressed. This is a very reasonable price service I'll be back there from now on to take my vehicle back.

John Bonner

Excellent front staff and technicians. First class operation. Also great insurance agents for auto, home and more. Can’t comment on value as I moved here from a state where parts and labor seem 20% less but I’m sure they are competitive. Always a great experience.

Teri Thaxton

My car blew an oil line! Wrecker was there with in 40 minutes. Great service with AAA, and the wrecker service. American towing great service. AAA is a great service to be able to count on.

Eleanor Cook

I had a serious repair done - it was expensive but they did it pretty fast and kept me in the loop about the status. They also made sure I had ride to and from the place I needed to be while I was visiting Charleston.

Deb Klimek

Plentiful staff in a convenient location when you need things like a passport photo, fingerprints, or travel suggestions.😊 …

LaCole Chapman

I aways receive good service at our AAA in Charleston SC 29407! It starts at the check in and continues to the very end of my visit.

Catherine McMann

While my repair was really expensive, my car is running like a dream! The staff is friendly and knowledgeable, and I love the text updates on the diagnosis and progress of my repair.

Robert Speziale

The folks at the AAA were all helpful and explained in detail the inspection report all the options that were recommended in that report. Further, they were generous in accepting my choices without push back.

Joslyn Newell

My car would not start this morning as I was leaving work, but triple a made a not-so-fun situation much easier to handle. I was so pleased with this service and the employee that they sent to assist me. Willie was prompt, helpful, and friendly. I highly recommend!

Salsa Moshe Mark

Honest and thorough. I had my air conditioner looked at and a tech noted that my car was still under warranty. So he saved me close to $200 by noting this and not simply repairing it there.

Thomas Harvey

AAA Car Care took great care of my Dodge Dakota. They found the problem and corrected it quickly and for a very reasonable price! I will always use them for my engine service.

Peter Moeller

Clean and "oddly" and enjoyable experience. If all my maintenance folks were this easy to work having to fix my car would not be as annoying!

Calvary Church

My experience was and A++++!!! Great people who were helpful, patient, and courteous. The repair time was reasonable and the work was quick, efficient, and at a good price.

Jess B

Our local AAA office provides great service and a hospitable atmosphere. Regular sales on quality luggage, car, and travel goods!

John Gilbert

Service provided by Barry Kramer was outstanding.

Katie Adamczyk

Great customer service! Car care appointments are timely and the staff is very helpful and provide recommendations and further explanations if needed!

Angela Poindexter

Theo St. Clair was so professional not only with serving me but with others as well. Everyone in the office was friendly and walked around with a smile. They pulled my car back right away.

Ronald Byrd

Just pick up the phone and they are ready to help. Usually less expensive than dealers. They do good work.

M Davis

The customer service at this AAA Car Care center is awesome. They are a busy center but once you get in they really take good care of you!

Dwaine Harris

My truck was DEAD. Called AAA/ towed to Dorchester Road(tow truck driver was the perfick person to help)Amanda Ormond put her team on my truck and I was on the road in short time. Great job from all at AAA.

Burt Chacon

It’s a very detailed oil change with a full written and photographed inspection. I like that I can keep the inspection in case I need to get the parts or maybe fix it myself

shawn reed

Everyone was rude except the background check gentleman

R Waldner

Auto care center is top shelf. 100% professional. These are the guys you want fixing your vehicle.

Jo Anne Richardson

We have never been treated so nicely. Everything was done and we are so pleased.we will be back.

Don Bommarito

Terrific people and service. Clean and comfortable

Brenda Natarus

excellent staffing, great in detail orientation and explanation of service and price of goods to complete the necessary work, local and quality performance.

Benjamin Jones

Very polite and helpful.

Garland Johnson

The young lady that waited on me was outstanding! You have to meet her to enjoy the experience that I did--again she was outstanding. Garland

Rico Carrion

Overall, good results.

Rose Messer

Quick and friendly service. My tow truck driver was amazing and unlocked my car quickly.

Cynthia Seifstein

Fast expert service

Carol White

Great service and they take good care of your car!

Richard Boyd

Very helpful. The representative was friendly and provided more than we asked for.

Susan Veon

Everyone was helpful in keeping me informed of the status of my car repair.

Craig Cook

Crystal was very helpful and professional giving me all the info and Maps I need for my trip thanks again

Jo Vroon

Miranda was pleasant and helpful! Good service!

Virginia Williams

Julie was awesome & understanding while helping me out with planning a road trip.

Dirt Cheap

Fast service. If you need a passport photo and you are a member. This is the place to go.

Cory Sigmon

Great discounts.

Melody McHomitch

Real people real answers. Don't let your child get stuck somewhere without AAA

Robert Chandler

Great help. Knew exactly what they were doing. Got my papers notarized.

Steven Harkleroad

This is where the Identogo is at in case anyone else is lost lol good to go.

Jerry Elliott

Wanted a passport picture made. That was done professionally and quickly.

Jim Nelson

Very friendly, knowledgeable, and helpful.

Robert holm

Very helpful with rapid response to inquiries. I would recommend.

Joe Leopold

Clean, reasonably priced,caring,knowledgeable staff.

Manette Dennis

Everyone at the branch was helpful, efficient and professional

Richard Clark

Just called for service update. Everything went well.

Donald R Lawson

They did an excellent job.

babytea

It's a rest area.. What more can you say..

Taylor Green

Great communication and honest.

Nancy Allegood

Great service and great people.

Jeanne Hammond

The counter staff was very professional .

Greg Harkins

Great experience as always

Carl Blum

Wrong Charleston. I went to Charleston, South Carolina.

Virgie Green

Excellent service

Robert Jones

Fast and courteous

Aszim Mccorkle

I was in and out

Thomas Muldoon

AAA

Don Bommarito

Terrific personnel

Tracy Cayton

Nice place

Robert Fowler

Very professional

Tracy ThomasLewis

We use AAA as a vendor for work. They are pleasant to work with but usually busy.

Larry Mercier

the service writer barry was excellent in the handling of my problem

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