Reviews of Pets Best Insurance. (Insurance Agency) in Boise City (Idaho).

Pets Best Insurance

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Information of Pets Best Insurance, Insurance Agency in Boise City (Idaho)

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Reviews of Pets Best Insurance

Lynda Lyle

It is hard to decide which pet insurance company to go with. I used a different company with my last Golden and wasn't happy with them. Pet insurance companies are not all created equal and you have to compare premiums and co-pays with what you can afford. One thing is for sure, you can't afford to not have pet insurance. I have been happy with Pets Best, so far. They're a bit slow on processing claims, but things have been tough for all businesses the past couple of years. Our Golden ate a rock and had to have it removed from her stomach. Pets Best paid on it. She has had a lot of intestinal issues for a year and a half that our vets have struggled to diagnose (pre-eating a rock). They have been paying the claims for all of her diagnostic tests and imaging. I am waiting on one big claim right now that they are getting info from the vet. Other than that one claim, I feel they have treated us well and paid according to the coverage. I would recommend Pets Best over a few other companies out there.

Debbie B

I found that my experience with PetBest went very well. When I needed to talk to someone they were very helpful & understanding. The process of submitting the claim was pretty straightforward. And they kept me updated as to what was happening. I’ve never had pet insurance with my previous animals but I am glad I tried it out with the new pets I have now.

Kim Ford

I have had a great experience with Pets Best. My puppy had an injury that required multiple vet visits. Claims were easy to submit and processed in a timely manner. I was reimbursed quickly. I couldn't be happier.

Angela Kent

We have had a great experience with PetsBest. One of our dogs has maxed out her benefit for 6 out of 8 years. We only wish we had gotten coverage sooner because she had an early urinary tract issue which was, of course, a pre-existing condition and is therefore not covered. PetsBest has paid us on every single claim for anything for which we are covered. Never had a problem.

Steven Sims

I am just so impressed with PetsBest. I never thought I'd need pet insurance but a few years ago my Vet told me I should get coverage on Winston. He's a Golden and although he was completely healthy at the time they are prone to hip dysplasia and cancer. So 4 years ago I covered him with PetsBest and then honestly forgot about it. I'm so glad I did. Winston developed an aggressive form of lymphoma that made it's way to his central nervous system. Ultimately it took his life, but he fought hard for 6 months and the Vet, his Oncologist and I did everything we could. Ultimately the bills got upwards of $10,000 and I was so grateful that I never had to make a financial decision and I could focus on his medical care. PETS BEST really is the BEST. They reimbursed quickly and without question or hesitation for each of his weekly visits, and even when they saw euthanasia on his final bill, they quickly processed the days medical procedures and bloodwork, and then sent me an email telling me they had automatically cancelled Winston's coverage and even that they were going to return the unused portion of the premium for this month. I honestly am just stunned with their level of customer care and the compassion they showed toward my best friend in life. PetsBest helped me be there for him, and when the time ultimately came to say goodbye I knew that he and I had done all we could. I miss him with all my heart. I'll be forever grateful to PetsBest for standing there by our side.

Diane Hishta

Great benefits way less expensive than another plan I had been on. I have filed several claims on my dogs and always been happy with the reimbursements. This is an easy plan to use as my vet sends my invoices via email and I can easily attach them to my claim forms.

Anthony Menjivar

While we were out on vacation for the weekend, we left our Labrador and Husky in a pet hotel. The first morning of our vacation we get a call from the pet hotel telling us that our Labrador was throwing up and having bad #2s. They had to transfer him to the hospital on-site. They gave us quotes for treatment which were large amounts. We had not needed to use the Pets Best insurance before this so admittedly I was very worried about how the pet insurance would cover. Nonetheless, we went ahead with all the treatment plans. Luckily, our Labrador was fully healthy by the end of treatment which was the most important part. I then submitted the full treatment that was received along with itemized invoice/receipt. About 2.5 weeks later I got the notification that everything that was supposed to be covered was approved by Pets Best and that they would be sending the reimbursement for what they covered! Thank you Pets Best, you don't understand how much peace of mind we have as dog owners we have knowing our pups are covered by this insurance! I'd say our Husky is pretty happy to have his brother home and healthy also!

Mariel Rico

I am so grateful for Pets Best! Has saved me several times over the past few years and is so easy to use. Makes my life much less stressful to know I am covered when something comes up with my fur baby.

Marie Jordan

Pets Best saved our doggy girl. I dread to think what would have happened if we hadn't purchased insurance for her. She had an obstruction in her small intestines which required an emergency surgery and Pets Best came through. We are forever grateful!

Rachel Sharp

Very pleased with Pets Best! My claim was processed quickly and thoroughly. I have no complaints, and I am so glad that I decided to utilize Pets Best insurance. I now have the peace of mind that my dog's care will be covered. I have already recommended Pets Best to multiple friends and family members.

Stuart Ferguson

After we got caught short on our last pets vets bill we turned to pets best pet insurance and they are amazing, our vet sends a bill in to them and they just send me a check back that simple. We’ll never get caught out without pet insurance again and will continue to use pets best

Debbie Stern

I’m speechless. Two weeks ago my dog underwent emergency lifesaving surgery. She’s been on Pets Best her entire life with only a small claim in her past. I expected push back on her $10k claim but it was processed in its entirety within two weeks. Thank you Pets Best for coming through - and quickly. This is how we always hope our insurance will work. You didn’t let me down and hopeful I’ll have my pet for another 7 years. (The only reason for the 4/5 stars is the need to come up with that type of financing up front.)

Sheena de la O

I was worried that I would have to fight to get insurance reimbursement for my covered vet bill. I was very pleasantly surprised at how easy and fast it was. I appreciate that Pets Best operates with integrity and can recommend them to others.

Paula Nelson

Pets Best has provided prompt and excellent customer service. They have saved us so much money with our pet's care. We are so pleased, we just added our new puppy to the insurance!

Jen Motz

I recently submitted my first claim with Pets Best and it was an amazing experience. I submitted all of the receipts through the online portal and was reimbursed exactly what I expected (along with a clear explanation of benefits) within just a few weeks. They even sent a note saying they were sorry for any delays, but the claim was actually paid FASTER than I expected. I'm delighted about my experience, and my dog is happily recovering from her surgery.

Bill S

My claims took about 4 weeks to process. I did get an email after about 2.5 weeks that said they recieved my claims and were running slow. Claims came back with very clear explanations for each service on the vets invoice. This was my first claim, and I'm very satisfied.

Mel Musolf

No one wants their fur babies sick or in need of medical attention but when it happens Best Pets Ins was there to help with the bill. Easy to read the exclusions and limitations but you must read them to understand what goes toward the deductible… just like your medical insurance.

Micaela Carrillo

I was not able to use my policy as intended due to pre existing conditions my pup had but the customer service rep was so kind and helped me cancel without any issues! I wish I would’ve gotten my policy sooner before the conditions developed.

Pat Dunn

Online claim filing is simple. Communication is great. I never had pet insurance before but now would not be without it. Highly recommend!

James Ramos

Claim submissions are easy with the app and website. Processing turnaround is fast, usually in a couple days. Great experience so far with Pets Best!

Babu Rathinam

We have been with the Pets Best for the last 2 years since we adopted our puppy. Being a new dog parent, choosing insurance was a daunting task but after few comparisons decided to join here. So far, nothing but very good. We had our share of puppy issues, some cuts leading to surgery, all were handled well with no surprises as laid out in the policy. Turnaround time is reasonable.Cost is fairly priced as well. We took just the coverages for accidents and diseases.

Whitney H

Easy to submit claim. Customer service answered my question and showed me where to find the helpful vet forms online as well. Reimbursement by direct deposit came faster than expected.

cruisedog Morris

I am very pleased with the service provided. Claim was processed quickly and direct deposited into my account. I have talked to customer service a couple of times, they were always helpful and pleasant to talk to.

Debbie Pelkie

I highly recommend Pets Best Insurance. They have the best rates out there for the services they offer. It is so easy to file a claim, they quickly process the claim and their customer service reps are outstanding and always willing to help. They have so many different levels of coverage as well. This year was a tough year for my Golden and I am so thankful I never had to consider not giving her care because I knew Pets Best would cover most of her care.

Madison Poulin

Love Pets Best (PB), they’ve made some really tough times easier for me, and my pets. Customer service is always super helpful as well if you have questions. Can’t express enough that everyone should invest in pet insurance in general, but I’d recommend PB to anyone. Pro tip: I don’t think their everyday wellness package is worth the money it costs. But accident, and illness is worth the investment!!

Nancy Barnes

We have had our dogs insured for about the last year and are very satisfied with the coverage and the service. Claims have been processed in a timely fashion. And it saved us when our dog developed a mystery skin issue that has gone on for months. I highly recommend Pets Best Insurance.

Themoonzisawesome Gaming

I could not say enough positive things about your insurance company. I have been screwed by other pet insurances in the past so i appreciate transparency and honesty. I got this policy for my dog after having a terrible experience with nationwide and never looked back. 4.5 years later, and its the first time i had to use this policy for a big claim and was worried sick that it was going to get denied. Provided medical records, less than a month later, i had my check reimbursement for my dog's MRI. Even though my pet is aging and i understand the costs will increase, i think i am set as far as insurance goes, i will always use Pets best for my pet insurance. Keep up the good work guys, your policy is worth every penny.

Cat Lee

We love Pets Best. Having a frenchie, I was given the advice early on to get pet insurance. I’m so glad that I did because it’s paid off so much already. Their customer service is great and they’ve covered so many unplanned vet visits and ER visits over the past year, I couldn’t have been able to afford it out of pocket. They review claims very timely as well. We appreciate you.

Frank M.

I got Pets Best insurance for my dog not long after adopting him and have needed it a couple times. First when he got Giardia, and more recently when he’d stopped eating for a couple days and became ill. In both cases knowing I had insurance made a lot of the worry about the costs of diagnosis and treatment secondary concerns - I could put my focus on the wellness of my best friend. Pets Best coverage is pretty straightforward (my policy has a $500 deductible and 90% coverage after the deductible is met). They’ve processed my claims and reimbursed me via direct deposit in a timely fashion. I recommend pet insurance to everyone I can and have been highly satisfied with Pets Best!

Derek Fears

Been with them a little over a year, with a cat who has repeated health issues. They have been amazing. Super prompt, never denying anything that isn't clearly excluded in the contract, quick to process and send payment when done and overall very helpful.

L. Porcelli

I have been with Pets Best Insurance for 3 years, and I love the service! They do what they say... and I appreciate that kind of service. Once you meet your deduction amount, they will deposit the amount that needs to paid to you via direct deposit. If you have any questions, all the customer service reps that I have spoken to, are always willing to listen and help guide you in the right direction so your questions can be answered and understood!

Sylvia Aponte

I can’t imagine owning a pet without pet insurance and Pets Best makes it super easy to enroll and submit claims using your smartphone. The app shows the status update and you can chat with a representative of you have any questions. I couldn’t be happier with our service and tell everyone that has a pet to enroll ASAP!

Marilyn Janisch

So BLESSED to have this when my pup was sick and needed to spend the night in the ER. It was so relieving to be able to say just do what you need to do without financial worry and then the cherry on top of Pets Best making the reimbursement quick and easy! Definitely recommend.

WC Powell

I like Pet's Best because their policy benefits are explained in plain, simple English. There's a deductible, a percentage covered, and class of care covered. THERE IS NOT FEE SCHEDULE! THEY PAY WHAT THE DR CHARGES. One can include or exclude exams or rehab. For some pets I exclude these and have a high deductible to create a catastrophic coverage plan. After spending $1,200 Pet's Best will step in and help; otherwise I manage daily healthcare expenses myself. The only item I found not easily understandable was the actual amount of the deductible. A $1,000 deductible policy with 90% coverage is actually $1,111 deductible. This is because the deductible is calculated using only the "covered percentage" of expense or 90% of total expenses. This is the only tricky aspect of Pet's Best and I know it now so not a problem.

Carol Whalen

Have had this insurance for 15 years and it has been well worth it. Easy to deal with company, prompt payment. They have been very fair in that they cover what they say they cover and do not hassle me or my vet. I would say best in the pet insurance business.

Debbie Dalessandro

Premiums are high, but I am really glad I have this insurance as my dog developed a chronic disease and needs expensive treatments. They pay in a timely manner and I would recommend this company.

Megan Murphy

This is the best pet insurance! My dog developed high BUN/creatinine and was ultimately diagnosed with chronic kidney disease. Pets best covered all the testing they did to stage the kidney disease and rule out reversible causes of kidney failure. It’s really easy to submit a claim and they send your payment in a timely manner. I haven’t had any issues with them paying for claims either. if you have a dog you need this pet insurance!

Carolyn Spaggiari

PetsBest coverage is good. I am able to keep my pet healthy and make sure she is able to get any treatment she needs because PetsBest has us covered. The claim payment time goes pretty long…that can be pretty frustrating.

Jennifer Hendrix

We are so pleased with Pets Best. Submission of our 6 claims was easy, both online and with the mobile app. We uploaded our paid invoices. We received our dogs medical records from our veterinarian by email and uploaded those also. Pets Best sent an initial email verifying receipt of our claims and another within less than 2 weeks explaining coverage, with all deductible, co-pay and payment amounts as we expected. Payments were then direct deposited into our account. Policy documents that clearly explain coverage, simple claims submission process, and fast payments. We really couldn't ask for more. Thank you Pets Best.

CLB

Pets Best Insurance has great plan options to choose from, affordable prices, and claims are SO easy to submit. In addition, claims are reviewed, processed, and paid quickly! I received an email stating they were a bit behind, and I still had three claims (submitted on different days) approved within nine days! They also provide direct deposit. I highly recommend Pets Best Insurance if you're looking for excellent coverage and affordable prices with no hassles.

Terry Malkowicz

Customer service is Very professional and helpful. However I did not like the reimbursement rate on the wellness plan for my dog last year. I kept the accident insurance but dropped the wellness plans that I ordered 2 weeks ago for both of my dogs for 2023.

S “San” North

This pet insurance is great. Easy to make claims. They pay pretty quickly. The app is convenient and easy to use. Glad I chose them.

M K

Pets Best has been life saving for our sick dog . We have seen different vets and the results have been inconclusive. So a lot of testing and a lot of urgent care. Pets Best has supported us through this process by reimbursing a lot of the heavy bills. The only reason I am giving one less star is the process times and that they do not cover supplements which are life saving for our pet. Highly recommend as they are much better than Trupanion or other big names out there.

Michael Orland

Have been happy with Pets Best since rescuing my last dog in February 2020 - never had insurance on any of my dogs before and I'm glad i've gotten it now - It's almost paid for itself every year - and so easy to make a claim online - and within weeks a direct deposit is made into my account - just all easy and done. Thanks, PBI. Happy to be protected by you.

Bill Webb

Not sure what's going on but Pets Best must have gotten additional information on my claims dating back to August that we had issues with cause after additional information Pets Best paid my claims from August thru November of 2022 which pleased me dearly. 4 claims approved just in last week from August thru November I just hope the 4 claims on my email are real and will be placed in my account in 5-7 days I will check. I'm amazed and unexpected but additional information does help with claims when vets most the time don't put the detailed information needed it complicates claims. Thank you Pets Best!

Pamela C

I have had Pets Best Insurance for my 2 shih tzu brothers since they were pupppies. They are now almost 4 years old and I am so happy I signed them up. I plan to keep them both on it for life. I use their app on my phone and it is super easy to submit claims. Response time is excellent and they pay the claims exactly as it is all explained. I have the routine and the accident/illness for them. I've had dogs all of my life, but this is the first time I ever had health insurance for them. It's so well worth it. One of my tzu had a problem this summer that required a trip to an emergency vet. The cost of that was over $700.00 and since my deductible was paid, I was reimbursed 90% of that cost. With the cost of vet care these days, I highly recommend getting insurance with Pets Best. I also take advantage of their 24/7 call line for veterinary assistance. If you are thinking of of getting health insurance for your pet, I'd say sign up!!

Robbie McMillan

I really like this pet insurance because it's affordable, and has great coverage. I don't worry too much about what will happen after a medical emergency, because I know Pets Best will be there.

COURTNEY SURPLESS

Definitely worth it! The price is reasonable and depending on what is covered it will take about 2 or 3 weeks to get the money back for your pets vet visits. The customer service is helpful and I have even used their emergency vet hotline once and that was very helpful as well.

Ericka L

My experience with Pets Best so far has been positive! We've been insured for going on 3 years now and had to use our insurance for the first time this year. We've had several health issues that my dog was faced with throughout this year, and Pets Best covered everything that was to be expected. The process was easy for reimbursement via the site. The review process and payout times can vary. I've had payouts as quick as 2 weeks from claim submissions, and others take as much as 4-5weeks due to them being backed up. In the end, we were fine with the wait times and used care credit to hold us over until we could be reimbursed. It was a relief to be able to take care of the accumulated debt in vet bills due to being insured!

Linda Cahill

I've had Pets Best insurance for years now and they've have been really good. Superior customer service and claims are processed in a reasonable amount of time.

Judy Newhart

Pets Best Insurance has been a godsend for me! Within the first 3 months of having a puppy, I had 2 surgeries to pay for. I submitted the claims and within a reasonable period of time they sent money to my account. I would highly recommend them. Reasonably prices and great customer service!

Louise Rehling

PetsBest has been reliable and trustworthy. When my dog had a medical problem this year, they paid promptly on all claims except for one set of tests. I appealed the rejection, believing that there was a misunderstanding leading to their conclusion that this was a pre-existing condition. They evaluated my appeal, gathered needed records from my vets, and determined that they had made a mistake. They immediately put through payment for this last set of charges. I am extremely pleased with their responsiveness and openness to re-evaluation of the rejected claim. I believe PetsBest has fulfilled all their obligations and commitments of coverage and recommend them highly.

Alyssa Chavez

I recommend PetsBest to anyone who has a pet. I have never had any issues with making a claim or understanding my coverage. The processing time is a little long, but I never have any issues with receiving payments - it has always been smooth and straightforward. Honestly, when I first started with PetsBest when I first got my dog - my vets office said that I may have issues as she has seen other clients complain about the claims process/payments and coverage. So I have to admit I was hesitant. Every claim I have ever made, big or small, has been paid-out and never had a problem. Unfortunately, my dog passed away in August. He had surgery, spent multiple nights in the animal hospital, countless medications, and had multiple tests ran. The bill ended up being over 16k. After making my claim, I received a payout and will only have to pay 3k out of pocket. I was also reimbursed for the days that were paid after my pet had passed away. I have to admit I wasn’t expecting to get the amount that I did . This gave me a lot of relief as this was a huge unexpected cost that I would have to payoff myself otherwise. Overall, I highly highly recommend PetsBest. Please get it while they are puppies - just like I did. You won’t regret it and despite a horrible and tragic event I am glad I was covered.

Brenda Phy

Purchasing Pet Healthcare Insurance was one of the very best purchases of my life. Pets are family and no one want to be put in the poor house if your pet gets into an accident or becomes ill. We got our puppy from a rescue at 3 months old. I took out insurance on her between 1 and 2 yrs of age and boy was that a good call. My girl is now 5 and she tore both of her ACLs about 10 months apart - each surgery was $4K but I only had to pay a fraction of that as my insurance had a 90% coinsurance with a $250 Ded. I didn't have to go into credit card hell to help my precious girl. So thankful for Pets Best. And best of all, they didn't raise my premium due to filing these two hefty claims.

John Sessoms

Love my pet insurance. Wish I had this before my little doggie got attacked and almost killed. Spent alot out of pocket on her, but it was absolutely worth it to get her healthy again. Don't hesitate. Get insurance for your pets now. I so like pets Best. Haven't used it for the main reason I got it yet, but I do use the wellness plan I purchased and get credited back a descent amount for services reimbursed for. Great service and you can use any vet to file your payments to get reimbursed. We'll worth the choice with pets best insurance.

Greg Gauthier

New Pets Best Insurance customer as of May, '22. Pretty pleased with their service so far. Recently took my pup for two vaccine updates and an ear infection. Pets Best reviewed and processed my claim quickly (actually more quickly than I expected as they said it would take 20-40 days, which seemed excessively long to me) and there were no surprises in my reimbursement (factoring in deductibles, co-pays and services no covered).

Ken Pogue

Been with them for 1 year was a bit skeptical regarding payouts and coverage. My one dog had some unexpected bu costly procedures come up and Pets Best reimbursed exactly what they should without any nickel and diming. I hate paying for insurance, when you think if all the insurances you carry its crazy but with 2 midle aged active dogs Pets Best is the one insurance I would not think of goung without. I'm very pleased with how fair they have been, great company. Ken Pogue

Heidi Henningson

One of my dogs had a blockage and had to be seen after hours at the emergency clinic. He had to have fluids, X-rays, a barium study to try and figure out what was causing him the issue. We were very fortunate that he was able to pass the item thanks to the intervention of the clinic. I submitted his bills and Pets Best never questioned a single charge. They reimbursed me within two weeks! I can’t imagine not having Pet Insurance (I have it on all four of my dogs) and Pets Best is the only insurance to have!

Brian Craig

I purchased this insurance for my dog charlie. More or less he was a happy healthy dog. Then into my first month of having the insurance he got sick and died. I never filed a claim before so did not know what to expect. Well it was super easy and after the claim was approved i got a deposit in my bank account. I would recommend this insurance for anyone with a pet. Thank you Pets Best.

Amelinda Olson

I recently adopted a 10 year old Catahoula. My Vet recommended I get pet insurance. After reviewing several companies Pets Best had the broadest coverage and a reasonable price. She just had her annual check up and medications for flea, tick and heartworm. I am pleased with the coverage and how fast the claim was settled. I have direct deposit and the money was received in about 4 days. Much faster than I expected. I feel confident in this insurance.

Zaritzia Burgos

I'm paying for 100% wellness payout, I just paid over $300 for his wellness and only got $100 back. This is crazy. I will be reviewing my policy. Other policies have truly a 100% payout for wellness. I'm disappointed 😞 …

Angela Ocampo

Customer service was friendly and supportive. Personally I think the claim process could be more efficient. I've heard other pet insurances are able to process claims in a matter of days, whereas with Pets Best it has taken up to about a month for some claims that I've submitted. But with my senior dog rescue, it has still been better to have insurance than not since the expensive vet bills I've paid at least applied to her deductible. It's also been the most affordable for our situation so I'm mostly content.

David Khalaf

We've had Pets Best Insurance now for about three years. While no insurance is cheap, Pets Best is one of the most reasonably priced options that we found. Our dog has been prone to allergies and skin infections, and the insurance has been well worth our while in visits to the vet for illness. Submitting a claim is easy, and while the claims process used to be really long, they seem to have gotten much better and turning around reimbursements within two or three weeks. Highly recommended.

T V

PetsBest has been a lifesaver, literally! I would’ve had to say goodbye to my younger one if I didn’t have PetsBest to help with the medical expenses. The claim processing is easy and straight forward. Reimbursements are quick once claims are processed. Highly recommended!

Diane Kraft

I had pet insurance with Pet's Best for 19 years. It was great when I first signed up. The company was sold at least 3 times during those 19 years. Each time the prices rose and less customer service was offered. My last cat just passed away at the age of 17. His premium was around $1,200 with a $1,000 deductible. If I had it do over again, I would set aside $1,200 a year in a separate bank account over the life of my pet to cover veterinary expenses. Just be aware that veterinary services are expensive. They now have much better diagnostics and treatments, but that all costs more money. Some of the medications can be quite expensive too. For the last 6 years of my cats life I had to take him to the vet every 2 weeks for a B12 injection. He was on 2 to 3 meds at a time. It was a hassle to have to upload each invoice to submit a claim. If you only go to the vet 1-2 times a year it would be no big deal, but you probably wouldn't meet the deductible anyway.

Melissa B

Pets Best isn't horrible, but it's often a struggle to get claims reimbursed. For the THIRD year in a row, I have to appeal to get the full wellness benefits for Simparica Trio which is flea/tick and heartworm prevention and yet they only reimburse flea/tick and make me appeal (and wait 3 months) to get the heartworm amount back. I've also had to appeal and get letters from my vet to get diagnostic tests for illnesses reimbursed. It's a bit infuriating.

Debi A

Low monthly rates, super fast at reimbursements, easy to fill out requests online or on your phone. I got a new puppy and was looking for reimbursement for neutering, and shots and flea and tick medicine. I have already submitted 4 claims and had no issues and was reimbursed in a couple of days right to my checking account. Super easy definitely recommend Pets Best!!!!

Rhon W

I just had my first "real" claim for my schnauzer. He was in the hospital and emergency vet for a total of seven days and ended up having surgery. I just received the EOB's on his claims. Petsbest will be reimbursing me $2731 for his bills, which totaled $3118. I am so surprised and so happy with their coverage!!!!

Marcin Kortylewski

We have been using this insurance for our dog for over two years. The experience has been mixed. During the first year we were happy to have coverage for majority of wellness treatments, vaccines etc. Also claim processing was routinely quick within a week or two. That changed over the second year, with delays in claim processing and often unclear reasoning behind decisions. The major disappointment was a surgical procedure related to urgent tooth extraction combined with spay. We assumed the cost will be $1000 of our deductible with any overage being covered. In reality nothing above the deductible qualified as covered. So overall, better to have it but it is not the most reliable when it comes to emergencies and real costs.

Valentina Chtchedrine

Our beloved pup got osteosarcoma (bone cancer) when he was 18 months old and to say that we were devastated is an understatement. It was completely unexpected and heartbreaking. Pets best insurance was there for us and covered surgeries, chemo treatments and ongoing visits/medications without any issues. Pet insurance is not for preventative care but for this kind of situations and as a family whose dog got the worst case scenario, we were super appreciative. Sure, they can take a few weeks or a month to process a claim but that’s totally ok so some complaints here are unreasonable. Pets Best made all the difference to our family and we are beyond grateful.

Audrey Puckett

I used my PetsBest benefits for Monti’s routine exam and vaccines and heart worm tests, etc. I filed my claim the day after appointment and received my reimbursement within 7 days! (5 business days) Filing was easy and reimbursement setup just as easy. Seamless. :) Glad to have PetsBest. 🐾 🐾 …

Jan Stichler

Excellent customer service. Very easy to submit my claim for wellness exam and immunizations. Claim processed promptly and payment directly to my checking account. We are very happy customers of Pets Best.

Kayla Johnson

I don't hate this insurance; however, they are slow to pay. I'll upload the notes with the invoice and I'll get told the claim is on delay pending notes? So then I have to send an email or chat saying that they are already uploaded. It feels like a ploy to delay payment. The wellness cap that they pay per year is also not high enough. Especially with older pets and one with certain medical conditions. Unfortunately, pet insurance still has a preexisting condition clause so I HAVE to continue to use them until my dogs are no longer with me or policies change in vet health insurance. I don't think they are the worst out there but not the best either.

candice petrancosta

I had given 2 stars but I changed it to 4 (see Update on the bottom) since someone helped me with my claim but I will change it to 1 star if I come across the same problem. I put my claim in December and I was receiving emails that they did not receive the paperwork from my vet. I called my vet and they said they sent them and they will again and they sent them to me as well. I received another email from Petsbest saying they did not receive the paperwork, so I sent it myself and called them. They said they don't see anything from my vet but my vet said they sent it twice after calling them again. I said to the woman from Petsbest that is she saying the vet is lying. Someone is lying. She said she isn't and she seems they didn't receive it and the vet could have made a typo. The vet told me the email they sent it to and even my policy number with Petsbest and if they sent me the paperwork, why wouldn't they have sent it to Petsbest? I see based off the reviews, many people are having issues with them and their honesty and getting their money back. It so sad that people only care about money and not helping people with their pets. The woman on the phone said they received my paperwork from the vet and will try to resolve it but getting my money isn't guaranteed. I have wellness care and I paid more for the insurance for 3 months than I did for the damn visit. On their site, you can't even cancel or take off your card info. If i cancel, it better not be difficult to. If they keep this up, nobody is going to keep them. Who knows if the good reviews are even real. What else is fishy is that I tried uploading my medical records a few times and it isn't uploaded. And the first time I called them they said it takes time. It's been more than a week. I call bs on that too Update: I changed my review. The claim was put through and the money was put towards my deduction and they are very helpful on the phone. I am keeping them for now. I was already charged anyway for the next 3 months. My first payment was for 3 months and that's how I have it set up. But if this happens again where they lie about not getting the paperwork from the vet then I'm changing my review again and possibly canceling. Fool me once shame on you. Fool me twice shame on me. I am hoping I dont have a problem every time I put a claim in. My cats shots are due in March, so we shall see

Cindy Bacon

I am very pleased with Pets Best. The turnaround time from submitting a claim to depositing into our account is fairly quick. always an email to say they received the claim and another of what the reimbursement with a breakdown of what the coverage paid is.

Trisha Fittipaldi

We call our dog a lemon because she is forever getting sick or hurt! Pet's Best has helped us feel like we can take her to the vet and not worry about how we'd pay for her care. They are responsive via email and nine times out of ten respond back with the explanation of benefits well within the expected time frame, and the money is usually in my account in a day or two. Highly recommend!

D. Loreen

Before enrolling in this insurance, review your prior bills to see how your actual expenses match the caps listed. Some of the vaccinations my dog receives are less than the caps and, while we were correctly paid the lower amount, when I had been signing up I had used the full cap amounts to determine if the insurance was worth the payment. Our actual flea and tick med prices are more than double the cap because we live on a warm climate. We took the wellness option and are currently receiving about half the cost of the insurance ($280+) back in benefits ($140+). Initially I had thought we would receive 75% back. The claims process is easy enough if you can scan your paperwork in to it. Processing times were given as a dismal 5-20 working days but happily arrived within 3 working days. I think this company could do better with it's reimbursement amounts by tailoring them to the region you live in. Flea/tick and heartworm meds ought to be covered in full to encourage folks to give the preventative meds. Also, the wording on the coverages should say it is the *lesser* of $x or what you pay. So, one star off as this is more expensive than I planned but 4 stars for ease of filing a claim, the processing time of the claim, and the Explanation of Benefits supplied.

Ralph Bagarella

We presently have our English Bulldog Freddy Spaghetti insured with Pets Best. We have been completely satisfied with the customer service and quick responses to any claims that we have submitted. I would definitely recommend Pets Best to anyone looking for comprehensive insurance for their pets. We have been clients for many years and will continue to use them for all of our pets.

Docrxpert Alch

I’ve been using Pets Best for a few years and they are great and after checking out other places, this was the best for me. They have several plans which cover different things and different deductibles. Customer service is great and reimbursed is fast. Check into this company.

Sandra Cedor

Great claim processing turnaround time! Friendly customer service when you need to speak with someone about a claim. I recommend Pets Best!

Grisselle Gonzalez

I have Pets Best for about 5 months. My puppy had a cist that grew to about 1.5 inches. Pets Best requested her vaccination records from me and papers from the surgery from the vet. They contacted me via email and kept me updated. I'm expecting a check this week. Yay.

Leslie Pagan

Great company, Ive been w/ them since Mar of 2020. Only issue which isnt a huge thing but the processing time can take a lil long to get funds back (a month or two) but they still are a wonderful company. I did find it surprising that they used to give you $25 gift card for ever referral you made but now they do it where they will donate $25 to a shelter. I’m all for giving back to the community & helping other pups since my dog was also rescued but it was a bit of a downer to see. They should do it where we get the $25 & they match it to give $25 to the shelter (my opinion) but either way I will keep referring this company to friends & family.

grandpoopa

Very fair in what is covered and representatives are understanding. Claims processed in a very reasonable amount of time. I have had my four cats covered since 2017. With three of them gone now I will definitely enroll my future fur bab(ies).

Kristen Bateman

We have had Pets Best insurance for almost 4 years now. We have had to make several claims in that time and they have always paid out exactly as expected with zero hassle. We have recommended them to friends and family who have gone on to have the same wonderful experience with them that we have had. We are very happy their service and will always have our pets insured. It has been a literal lifesaver for a couple of our dogs.

K K

I do for the most part like this pet insurance company, however the rating is lower because of the long wait time it takes for claims to be processed. Pets Best has great overall cost and I've never had a problem with reaching someone in customer service, however I have had problems with some of my claims being stalled because there supposedly wasn't adequate information or proof of payment made (when in fact everything they were asking for was submitted). Before Pets Best I had Figo for a previous pet and they are fantastic and have one of the fastest claim turnaround time out there.

Barbara V

After our Pekingese, Chewy had a back injury in Dec 2021, costing us thousands of dollars, we decided maybe we should purchase pet insurance in case of another major injury or illness since he was only 3.5 years old at the time. We were very happy we did because he had an extended illness less than six months later that cost us around $2500. It was not a pre-existing condition so I decided to file a claim and with very little effort on my part, Pets Best was able to review the claim and promptly paid us per the insurance level we selected. I had my doubts about pet insurance, so I had never purchased it with our previous pets, but this one experience has made a believer out of me. After comparing insurance providers, I thought Pets Best had the best coverage for the monthly premium and would definitely recommend Pets Best to anyone considering pet insurance.

cathy guglielmo

Pets Best has been a godsend for me this year. My puppy has had a chronic condition in one eye that has needed multiple visits with both my regular vet and the eye specialist to try to find the cause. This insurance has stood by me and helped tremendously. I have recommended it to all my puppy people.

Paul Acosta

Good insurance but... if you choose a higher deductible mines 500, good thing is when you finally pay your deductible it's 90 percent reimbursement. Now I wanted to see if I could change my deductible to 250 of course 250 only covers 80% they said I could change it but only when policy was in renewal. The catch is after the renewal your pet cannot have any medical problems of any kind for 1 year from new renewal date. So I say make sure you look close at your policy and ask agent these questions. They say you can change your policy at anytime and you can't I'll probably look for another pet insurance company. Only because like any policy after year cycle is over you start at the beginning all over again with your deductible .So she can't have any medical issues for a year and I have to start all over again with my deductible. I'll find new company where I can pick a lower deductible . Plus getting your reimbursement takes to long it's not quick about a month turn around to get your money So that's frustrating

Micah Barth

I love Pets Best Insurance. The claims are settle within 3-4 weeks and money is direct deposited into my account.

Kathy Monahan

I am really impressed with your claim process. So easy. All I do is upload a picture of my vet bill and within 72 hours, It is fully processed. Payment is by direct deposit. Can It get any easier than that! Great coverage along with prompt payment. Way to go PetsBest.

Magda van Bokhoven

Best pet insurance ever! Super fast in getting your claims done, no complaints here super affordable! Highly recommend them.

Lexi Cansler-Pitt

We have been using Pets Best for a few years now. We are really happy with the claim submission process and direct deposit reimbursement. When there is an emergency with one of our pets, it is nice knowing we don't have to worry about the financial piece and can focus on getting our fur babies well again.

Ariadne Ossorio

I have to admit, I had little faith in "dog insurance" but Pets Best came through in a BIG way when they helped pay for my dog's unexpected bone surgery this year. They vetted information properly, contacted his vet and the specialist and was efficient in their process of reimbursing some of the costs. I have told everyone I know about this experience and will continue to support Pets Best!

Claudia Leon

I am very very happy and satisfied with my Pets Best insurance. I insure my 3 cats and I am able to relax and not worry about paying for their health care. Pets Best is quick to reimburse my claims, and when they have questions about a claim I submitted, they are quick to review the paperwork they receive from the vet. Pets Best insurance has covered every single illness and wellness claim that I have submitted! I hear a lot of people complain about their pet insurance! NOT ME! I am a huge fan of Pets Best and recommend it to friends and family.

D Burke

Pets Best has been a little slow with processing claims but they have been thorough. I contacted customer service one time for some clarification concerning my first claim and it was one of the best experiences I have ever had with customer service reps. I am confident they will improve their processing times and now that I am more aware of their standards of documentation they require all will be better.

Elizabeth Williams

I have been very happy with the coverage. The price for our first year was reasonable. They processed claims fairly according to what my plan covers (accident/illness).

Anissa Joyner

Claim submission process is very easy and user-friendly. Review times vary from 1-2 weeks depending on the complexity of the claim issue. Sometimes follow up with veterinarian is necessary so can take a bit longer. Claims have been paid per contract with no funny business. I would definitely recommend.

Paige Leighton

I recently had a scary experience with my cat, Maslow, who had a urinary blockage. He was in critical condition and things progressed quickly and he was rushed into the ICU for surgery and care. Things would have gone much differently had I not had insurance. Pets best made it much easier to focus on caring for my pet and not worrying about cost. I’m so thankful I’m covered!

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