Reviews of Quentin Franklin - State Farm Insurance Agent. (Insurance Agency) in Atlanta (Georgia).

Quentin Franklin - State Farm Insurance Agent

97 Reviews

77 Comments

Insurance Agency

Insurance agency

730 Peachtree St NE Ste 575, Atlanta, GA 30308, United States

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Information of Quentin Franklin - State Farm Insurance Agent, Insurance Agency in Atlanta (Georgia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Quentin Franklin - State Farm Insurance Agent

A L

A friend of mine recommended Quentin Franklin's State Farm Agency for obtaining a renters policy and a personal articles policy (for my arts and valuables). Quentin and Debbie put me in touch with a knowledgeable appraiser who appraised my art and valuables and then we coordinated in writing these items up in a policy. The whole multi-step process went smoothly with good communication and follow-up. Very knowledgeable, courteous, caring people taking good care of their customers, like myself. I highly recommend this agency and Quentin and Debbie personally. Great agency.

Chris Hinton-Lee

Quentin Franklin deserves all the five star ratings he gets. He bends over backwards to meet (and/or exceed) the needs of his prospective customers. I am new to State Farm. I had to leave another carrier when it became clear to me that the other carrier (agent) was not well-versed in HO-6 condo policies. My condominium recently suffered an unfortunate water loss event, and it was State Farm that showed superior follow-through during the claims process, compared to the other carriers. While I was not personally affected by said water event, I spoke to my neighbors on lower floors, who were. And it was unanimous among the affected residents, that State Farm handled their business of claims the best. Let's face it, you want a company, who will be there when you need them, and this recent water event has served to "lay bare" what these companies are made of...it has separated the men from the boys, so to speak. And since State Farm showed the best responsiveness as a company, I set out to find the best State Farm agent (knowledgeable about HO-6 policies) in my area. Quentin Franklin kept rising to the top of my research based on his customer reviews. After settling on a handful of the top agents, I sent each an email and Quentin was among the first to respond (that same night, after business hours!). We spoke the next day, and I haven't looked back. Although Quentin has other able-bodied staffers (who were also mentioned in reviews - Matthew and Cynthia), he stayed with me throughout this process, patiently answering all my dumb questions, and advising me on ways to save money. Quentin did all the back-and-forth communicating and he wrote the policies, himself. I ended up transferring my two vehicles and three properties, including a rental property to Quentin Franklin State Farm. And since Quentin found every conceivable discount I could qualify for, the overall premium was lower than it had been, spread out over three carriers. I can now rest easy, knowing I am in good hands and properly covered in the event we have another mishap. I feel that Quentin and State Farm Corporate will come to my rescue when/if the time comes, and there's no better assurance from "insurance" than that!

Deborah Thaler

Easy, excellent customer service. Every agent I've worked with at the Quentin Franklin firm has been helpful, polite and efficient. A pleasure to work with.

Christy Montero

I have been with Quentin Franklin State Farm for over 2 years now and I have never ceased to be anything but completely satisfied, not only at the level of courtesy and responsiveness his office provides, but also with the savings and attention to detail they give. I honestly feel that they spend quality time to get to know their customer's needs and work hard to find the best deals possible for them. Thank you to Debbie for her work and effort towards getting me a fantastic insurance upgrade. I will continue to work with Mr. Franklin's office for as long as I drive in Atlanta and I recommend them highly.

Daniela Saucedo

This office staff is amazing specifically Cynthia, always so sweet and very helpful, she makes getting quotes so easy!! Definitely recommend this office.

Amir

I was shopping around for months trying to find affordable motorcycle insurance, Cynthia was able to help me out finally! She went above and beyond and even explained why motorcycle insurance can vary based on type etc. ☺️

Claudia MB Consulting

I had such a wonderful experience working with Marion Lenz! He made sure that all of my needs were covered and was very willing to "think outside of the box" to find solutions to my unique challenges. He was quick to respond, pleasant to deal with, and always had a suggestion for my future insurance needs in every part of my life. Highly recommend!

Ann Houseman

Marion Lenz has been my agent at Quentin Franklin's office for the past five years and I have received excellent service! He is always responsive, professional, and extremely pleasant to talk to. I would highly recommend Marion and any of the other agents at this office to my family, close friends, and anyone else looking for a new insurance agent. Thank you for all the wonderful service!

Matthew Falkler

I have multiple policies with this office and their customer service is fantastic! I work with Marion and Debbie and they are always so helpful! If you need fair pricing for great coverage with a small business mentality, this is your place.

Tammy

New residence to Georgia, I reached out to multiple insurance carriers in GA just for quotes. I selected State Farm office of Mr. Franklin due to Marion outstanding and amazing customer service. I was given a quote right away, Marion took the time to explain everything I needed in detail. Although not required Marion followed up with me on my move and if there was anything that he could assist me with. Great customer service is hard to find in 2018. Marion went above to assist me as a new client Thanks Marion KUDOS! Well deserved he is also very kind and friendly Marion followed up and turn around time is absolutely amazing!! Like a good neighbor State Farm and Marion is there :)

Jake Luecke

I have had a few State Farm agents in the past and Quentin is without a doubt the most responsive and helpful one. Every request has been attended too and his office has even go so far as to work with my apartment complex when apartment management was difficult. He was always quick to respond and assist with any issues I had - if you're thinking about a State Farm policy I 100% recommend Quentin Franklin!

Valeria Perez

I have received excellent service from this office. Marion Lenz helped me and answered all of my questions about different types of insurance. He was nice, pleasant to talk to and of course, very professional. I recommend this office for anyone looking for trustworthy and reliable insurance agents. Thanks Marion for all your help!

Jennifer Liniado

Quentin and his team are wonderful to work with on all insurance needs. Ashley has always been prompt in returning calls and emails, is very knowledgeable, and is eager to answer any questions I may have. Quentin has been my agent for over 10 years and I have been very happy with his assistance. I highly recommend Quentin Franklin and his team!

Christine Hall

I have been a customer for many years. I have always been treated with respect, and everyone is always so friendly. They make sure you have all the information you need and are quick to let you know of any available discounts. I routinely recommend them to my friends.

Anisah H

I have been a StateFarm customer since day one! When I moved to ATL, I switched to Quentin based on the recommendation from my previous agent in SC. In my ~10 years with Quentin and have not had one complaint and have always received excellent customer service and care. When I was in an accident, Quentin called me the next business day to check up on me. His wife, Debbie, has always been very kind and helpful & his Account Rep, Marion, always delivers as well. Marion is very patient and even waited on me at the office after hours to submit important documents. You can’t go wrong with Quentin Franklin and his crew.

Jazmín

they are so nice and get back to you quickly. Cynthia helped me today and she is so knowledgeable. Would recommend everyone do business with this office they will take care of you.

J'ahmad Kelly

It was very easy getting everything I needed today with my agent Matthew. He's was an expert with his knowledge of my options. I really appreciate him taking the time to listen to me and hear me out. He gave me the best price that I could handle compared to other places I've called. I'm just leaving this review because I'm happy with my insurance and it's all thanks to this guy!

Sebastian Santo

A few years ago I went to this agency to purchase a small policy for my Macbook, I had the pleasure of dealing with a lady named Debbie and she was so amazing, knowledgeable and helpful I always remembered her...fast forward 3 years and I found myself in need of bundled policies for my condo and auto, so I went back to them. Just like before, they were amazing! She looked into every single applicable discount and not only did my premiums go down by over $300, I also was able to get extra features in my policies, and as always their treatment was superb! I would recommend this agency to everyone!

Eon of The Blaque Orchid

The Quentin-Franklin office is my HOME office. My experience as a customer, client, friend has never been so extraordinary with any other insurance provider. Whenever I call or walk in they make me feel like I am a part of their family and team. I am so grateful to have such caring and knowledgeable individuals to assist. My guy “Jack Of All Trades”, Marion, knows everything!!! Thanks team!!!

David Peterson

We have had Quentin Franklin as our State Farm agent since 2003. He has always answered all of our questions in a succinct manner. Quentin and his team have helped us with (2) totaled vehicles, (1) car rental accident, getting sued by another driver, and storm damage to our home. We can't say enough good things about Quentin and his team. Quentin's team member Marion has helped us with home insurance and recent claims and he has been incredible. Thank you for everything over the years!

Marc B

If you're looking for an Insurance Agent with exceptional customer service, look no further. Debbie Franklin is such a jewel. She's always personable, extremely thorough and talking with her feels like a conversation with family. Thanks for all that you do!

Virginia Coker

I had a last second need to transfer state insurance and provide proof for my DDS appointment. Quentin and Marion responded and took care of everything within the small window I had and made the entire process completely stress free AND saved me money. Awesome place and people!

Nancy N

Ive been with state farm/ Quentin Franklin since 2002. It is one of the best insurance companies Ive had. There is always someone who can answer any question I have no matter the day or hour. Any claim ive had, immediate response, claim assistance and follow up. Its like family. They care! Marion who works for Quentin Franklin always answers my questions, no matter how long it takes. The company covers my house, car and property. Who could ask for better coverage. There are many insurance companies out there but, this one really is like a good neighbor! No worries, you are covered.

Joan Jacob

I have been doing business with Quentin Franklin Insurance for many years for my Homeowners Insurance and recently added my Auto for a great savings. Highly recommend Marion there. He is efficient and can save you money !

Shiela Brantley

This insurance company is the BEST one I have ever dealt with. Quentin and Marion have often gone above and beyond to help us out with whatever we need. They are fun, professional, and know their stuff! Highly recommend!!!

Erik Parks

I have been working with Quentin Franklin for over 10 years and his office is absolutely the best. He is very professional, extremely responsive, and always willing to find me the best solution. I have taken all my insurance needs to Quentin and I am happy I did.

Stacey-Ann Taylor

Matthew Ferguson is the best! He helped me with an issue that took some time to resolve. He got everything sorted out and kept me up to date on things along the way. In fact, all of the agents in Quentin Franklin’s State Farm Office are fantastic! Would highly recommend!

John J

Quinten Franklin and his staff are the best. Every time I call my calls always answered as every email is always address properly. They explain my policy to me in detail and options available for my type of policy. Professional customer service! Highly recommend!

Jamila Lazarus

I love State Farm! Pleasant, competent and professional, you will not regret working with their agents. Marion Lenz is great at helping with savings and support in every way possible. Their team is quick to respond to phone calls and questions. I can count on them.

Don McCartney

I’ve been with State Farm for about 10 years and Quentin is by far the best agent I’ve had the pleasure of working with. Top notch in the Atlanta area. He and his office are extremely responsive and are always looking for the best solution tailored to my needs and situation. If you are in Atlanta, I could not recommend this agent highly enough!!!

Nakia McNabb- Lawrence

Quentin Franklin Statefarm has helped me with all my insurance for the last 8 years and i’m very happy with their service. Friendly and organized. Quick responses to questions. Ashley and Marion are great.

Justin Duson

Marion Lenz did a great job explaining how my policy transferred from one state to another due to some questions & confusion I had. Well respectful, professional, and helpful associate to talk to

Jasmine Howard

Quentin Franklin's office saved the day recently when I couldn't reach my previous agent. I am thrilled by their customer service and look forward to having an agent who truly lives the brand message of being a good neighbor. Special kudos to Marion for going above and beyond!

Kevin Bacon

Been with Quentin Franklin and his team for over 10 years now for both homeowners and auto. His office was always been incredibly responsive and constantly worked with us to deliver the right coverage for the value.

John Rodgers

Quentin Frank and his entire office at State Farm has been a great help to me and my family with all of our insurance needs. Not just one product, but multiple products Home, Auto and Business insurance. For many many years, in fact over 11 years they have handled my insurance. John Rodgers MBA.BS. Founder and Owner BACK2YOURROOTSCATERING.

Becky Ament

I have been very happy with the abundant assistance I have received in processing a claim. Marion is always available to answer my questions and has gone above and beyond to help me understand this process. Everyone in this office has made this experience as comfortable and easy for me as possible.

Janet Gibson

Quentin and his team of associates are outstanding. They answer my question quickly and are always pleasant and never rush. I have been fortunate to have discovered Quentin and his team many years ago and I must out live them as I don't want to ever replace their service.

Veronica Walker

We have had our insurance with the Quentin Franklinn agency for many years and they never disappoint. Marion was extremely helpful and was able to give me the answers I needed. Thank you!

Sharon Dennehy

Always a pleasure to deal with this office. Marion is my agent and he really cares. So professional and works hard to make sure you have the best coverage along with the best price

Beth Brantley

Quentin and Marion always provide top notch customer service! They are always available to answer my questions and help me if I’ve had a fender bender. They go the extra mile to make sure everything gets taken care of. Thanks guys!

Gannon Murphy

I can’t speak enough praise to the care and dillegence this team put into my flood insurance claim. It’s one thing that Quentin’s office has been so helpful with sales and insurance needs for myself and my parent, but it’s another thing entirely when they took point on a claim itself. High marks!

Jimmy Hobby

Always friendly attitude and great service. Taken care of my auto and home insurance for twenty years. As my insurance needs have changed thru retirement and health issues it has been great to have someone help me make the best choices.

Jackson Tucker

Best State farm agent I've ever had. I've been with State Farm for over 20 years and I've never had such great service. Marion and Ashley are always helpful and nice.

Melissa Brasic

The staff at this agency go above and beyond to serve my family. They are friendly and accommodating (and great with kids when they accompany you!) The rates they provide are honest and fair and I never feel as if they are trying to upsell or sell me something I do not need. I highly recommend!

Sarah Massie

Debbie offered great assistance, always available and gave us the best rate we could find. We called at least 3 companies before we changed our mind. She is always there to help out and explain when needed.

Kristopher Bryant

I recently moved to Georgia and I was looking for insurance and me just browsing stumbled upon them. I spoke with an amazing rep and let me tell you the customer service experience was by far one of the best I’ve had. Thanks Matthew for the great help!

Cynthia Duran

They are always so friendly & handle all my issues in a timely fashion. They are all so knowledgeable and I appreciate their excellent service 😊 …

Daniel Robles

I’ve had nothing but positive experiences. The whole staff is relatable, informative, and most importantly helpful. I’ve had State Farm for a long time and they’re my favorite office so far.

Steven Lindsey

Marion, Debbie, Quentin, and the rest of the team have been amazing over the years. We have several different policies with them and they have always provided knowledgable, friendly, and fast service!

Devon Patterson

I’ve been with Quentin since I moved to the Atlanta area back in 2014! He and his team are always available to assist and answer any questions! I highly recommend Quentin Franklin!

Beth Johns

We lucked out in funding this agency to assist us with rental insurance. They’re are responsive and provide excellent customer service - answering all the questions.

Taniqua Harrison

I’ve been insured with this company for 2 years, I have no complaints. Marion Lenz is really friendly and a great assistance to any need.

Juanita Simmons

Mathew F. has been amazing! He goes above and beyond for customers like myself. He exceeds all expectations in customer service.

arthur g

I have been with this agency for over 10 years. Amid all of the competitors, they are obviously doing something right. I hope to be with this agency another 10 years. Thanks. Elliot A Green

Armenak Petrosyan

Good service. I interacted with Marion, he was very nice and helpful.

Karen Pitts

I have been a customer for many years and they have been amazing. Prompt, professional and courteous customer service every time.

David Umphreyville

Very personal, top-of-the-line A1 insurance company!

Matthew Ferguson

Great business! Great service! Dedicated Team.

Derek Howard

Marion’s helpfulness and knowledgeability has been above and beyond!

Onerine Browning

Quentin is my Agent in Atlanta Excellent!

ele.mental

Always a pleasant experience. Knowledgeable, helpful and professional.

Corey Dorsey

Consistent excellence out of this office. Very helpful and professional.

Maria Packard

They have been real good to me ,

Annie Clark-Taylor

Most caring people. They go above and beyond my expectations.

Linda Holloway

Very considerate, careful customer service.

Elijah Barton

Extremely good customer service

RUDI MOORE

Best State Farm in ATL

M Patron

Quality professional service!!

Calvin Jackson

Awesome experience working with Quentin. I have been a customer for over ten years and he and his staff have always been professional and quick to solve any problems. Customer service is top notch.

Mario Sanchez

(Translation) Good service and they speak Spanish 👍 (Original) Buen servicio y hablan español 👍

William Malone

Star Trek

Sunny H Chaney

Ashley Taylor

veronica mercado

Thomas Wanda Chen

Mike Turner

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