Reviews of Ben & Jerry’s. (Ice Cream Shop) in Manchester (New Hampshire).
Ben & Jerry’s
940 Elm St, Manchester, NH 03101, United States
Description
Information of Ben & Jerry’s, Ice cream shop in Manchester (New Hampshire)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Ben & Jerry’s
Sunday
11 am–10:30 pm
Monday
11 am–10:30 pm
Tuesday
11 am–10:30 pm
Wednesday
11 am–10:30 pm
Thursday
11 am–10:30 pm
Friday
11 am–10:30 pm
Saturday
11 am–10:30 pm
Reviews of Ben & Jerry’s
Ben and Jerry's will always remain at the top of everything. If you haven't been to B&J's before you absolutely have to. The best ingredients really make a difference and it shows here. Plus you know where your money is going. These guys stand for what's right and that's way more than you can ask for with an ice cream company.
We love grabbing ice cream before leaving downtown. This place smells delicious. So many great flavors. Locally owned shop. Young, passionate, friendly staff who all seem to like their jobs!
We visited in the evening after dinner with the kids. The employees were super friendly and patient with my kids as they sampled and selected what they wanted.
Inside there is limited seating, with more available outside. There is also a bathroom inside, certainly need for washing sticky hands after eating.
Hopefully we'll be in the area again for another visit.
they had a curbside sidewalk Wendell so that I didn't even have to go inside to get my ice cream. I would have preferred pistachio, but they were out of that so I got one of their specialties Phish ice cream. Staff was very helpful, everybody there was wearing masks.
Delicious ice cream, staff is amazing. Loved the Coffee Coffee and the Mint Chocolate is Full of chocolate pieces. Use the wheel if you're confused what to get.
My teebage daughter is here a few times a week and they do such an AMAZING Job packing pints and making all kinds of treats. Hats off 👏 to all the staff they are kind and wonderful! …
Always room in my heart for Ben and Jerry's! Love the scoop shop with the special batches and limited flavors. The factory is great, too!
Stopped in here on a road trip for hoops game. Great ice cream. Huge portions. The parking is tough otherwise worth it
The ice cream is great the staff is friendly and the outside seating is a great place to sit on elm street and people watch.
The parking is all paid and can be hard to find
Flavor flavor flavors the best ice cream in the world. We don’t have these in Pittsburgh no more but my they had them flavors on deck. You have to try the salted caramel blondie. Them pieces of brownie tho be hitting. Idk something about Ben and Jerry’s makes you think it was freshly churned maybe it is. Staff was very pleasant as well.
Nice little Ben and Jerry's in downtown. They always have at least 3 vegan ice cream flavors and usually have a couple of sorbets as well. Lovely service.
They also have a takeout window.
Couple of tables for sitting right outside the store.
We had a mixup with a cake but they went above and beyond to make it right. All of the staff was really responsive and helpful. We loved the cake it ended up perfect! Thank you again for your wonderful customer service.
A couple of vegan options and they will try to accommodate your needs. Very friendly staff. But not the most clean ice cream. Could improve on cleanness.
Ben and Jerry's has some wonderful flavors to try! Tonight, I decided on a chocolate shake with chocolate jimmies. Deliciousness in a cup!
Ice cream was great; staff is efficient.
Place needs cleaning.
I bought an ice cream cake for my daughter's birthday and it was so delicious! They made it exactly how I wanted it. They even had treat cups for doggies and pint cozies. I could live in this place.
Good ice cream but like with any food product it depends on service too. Service is not consistent so it depends on who you get. Some are friendly and do a good job and some need some more training. Good spot for where it is and to have your ice cream outdoors when it is nice outside.
This place has awesome hours! Like of course you are going to get my late night cookie dough cravings!! The staff is super friendly too! Everyone should go here! :)
Delicious ice cream! I had a 2 scoop waffle cone. The large size is sooo big that it can serve 2 people! It's a nice place to go with family or friends. They also serve sorbet slushes and a good amount of non dairy options.
Hand packed, delivered to my door, what more could someone ask for? Coffee coffee buzz buzz buzz, caffeine high coming, just because. I love you guys! Your ice cream is the best and I do not jest!
Shoutout to Ernie & Liv they brought the high energy and gave the best customer service! Had a lot of fun ordering since both employees are very personable and out going! Since I couldn’t decide they let me sample as much flavors as I wanted! I will be back just for their service!
My daughter needed ice cream for a challenge snack for her eating disorder therapy at a specific time. I dropped the ball, and did not place the order earlier. Ben and Jerry’s was WONDERFUL!!!! They had my order at my door in under 20 minutes, and made it so that my daughter could keep going in her recovery! Very grateful for their hard work and friendly staff! Oh yeah...The ice cream is always wonderful!
Love it. I first heard about it from my friend in Manchester who’s on insta @RockTalkFM :)
What wonderful service! The employees were all friendly and sweet, and definitely patient as we took our time with questions and pondered over what to order. An employee leaving to make deliveries very kindly asked everyone seated outside how their ice cream was on his way down the street. Love it here! And of course the ice cream is fantastic every time with a wide variety of flavors to choose from.
Typical Ben & Jerry's experience on Manchester's main street (AKA Elm St). Generous portions, fun flavors (albeit most on the very sweet size), and super friendly hip staff. Definitely worth the trip if you're in the area.
for my birthday we ordered a cake and from start to end the experience was incredibly pleasant. gabby sat down with us and helped customize my cake which was really nice. when we picked it up it was absolutely perfect and so fresh. best birthday cake i have ever had. highly recommend for ice cream cakes!
Great selection. Friendly staff, especially Nathan!!!
Another great experience at Ben & Jerry's. Great ice cream, great service. I enjoyed my shake. Thank you.
The ice cream was delicious of course. But the employee that helped us was truly amazing. To say it quite simply he really loved ice cream and his job. He was very informative. He knew which flavors were available in cartons and which were exclusive to the store. We were also incredibly indecisive and he had all the patience in the world. He was the ideal employee.
Who doesn't love this ice cream? So many yummy flavors to choose from! The staff here are always helpful and friendly and patient with my daughter who almost never can make a decision without a sample or two. And, they even cater... ice cream parties!!
Our dog loved the ice cream!!!!!! They have dog ice cream and they let us sample ones. They were all so nice.
My friends and I decided to order Ben and Jerry's this evening to be delivered shortly before the closing time. Our order was brought to my house in a timely fashion but unfortunately the portions delivered were much smaller than they normally are. I called (after they had closed) and spoke to a very nice young man, expecting a discount or credit on my next order. To my surprise, he opted instead for immediate customer satisfaction. They remade the whole order and ended up bringing it back. Within ten minutes everything was here and generously portioned- it was perfect! Very impressed and thank you for such stellar customer service!
I really enjoy this store, and visit often. My housemates and I really enjoy a few flavors that we can't get anywhere else, so we have ordered delivery a few times, and really enjoyed the convenience. I sometimes walk in and order a hand-packed pint so I can enjoy it for a few days, but my last two live pints were not packed very well. One was packed by a person who struggled because the ice cream was really hard that day,. It was good enough and she tried hard for me, so it was still a good experience. Today's pint was packed by someone who seemed miffed that I asked her for a pint with a line of folks behind me, so she proceeded to loosely pack it like two large ice cream scoops with a half inch gap at the top, which left enough space for my ice cream that was halfway melted when I took it the mile away home in 80 degree weather. I still love your store and your ice cream, so I will definitely be back, but please teach the staff how to properly hand pack a pint. When someone is paying more than $6 for a pint of ice cream, they expect get my money's worth, so I am a bit disappointed with today's experience. Thanks for listening 😁
Great customer service and great ice cream!
I was greeted pleasantly as I entered, given plenty of time to make a decision, and the server answered my inquiry very helpful when I was torn between Coconut Almond Fudge Chunk and Coconut 7 Layer Bar (he recommended getting both on my cone - good choice). I was offered a bowl with my cone, as it was a very warm/humid day. I replied no thank you, I really enjoy the cone as a cone. To my pleasure, he scooped from the firmest corners of the container, netting me a perfectly structured cone. I was able to eat it drip free (a fun challenge) while walking back to work and enjoying the sights of the Manchester Millyard.
Wonderful staff and service! I want to appreciate SANTI and LEE for making my birthday special by being so considerate for my surprise birthday ice cream cake, which unfortunately got melted when my mom unknowingly placed it in a fridge. They sent me another complimentary cake instantly ( small size but very cute). Shout out for making my day special! Thank you so much, you guys are awesome 👏🏻
Best ice cream downtown and the staff is always super friendly. Can get in and out quickly and even delivery if you want. Parking can be dicey sometimes but well worth walking a couple blocks for a nice hand packed pint!
Though the available flavors rotate fairly frequently, the varieties seem considerably chunkier than a traditional pint from the grocery store, which I take as a wonderful difference. Just note, that you are paying for service as well, so be aware that you will be paying more $ than your grocery store pint - the scoops are generous though and well worth it.
The service was fast, but I continuously found hair throughout the ice cream.
Ben and Jerry's is fantastic. I go to SNHU and they delivered right to my dorm lobby. Delivered in less time than expected and both workers in store when I called and when I received my order were extremely kind and provided great service. Made my night!!!
i ordered a birthday cake for my daughter last week and heather called to go over all the details she was extremely helpful. when my husband went to pick up the cake today the happy birthday was not on it but the employee did say the manager would come in to do it unfortunately we didnt have the time to wait for that so my husband took the cake but they did give him a discount off it which i thought was extremely nice and courteous. by the way the cake looks delicious.
According to all of my friends, taking a year and a half of living in New England to finally try Ben & Jerry's was far too long, but I finally did and tried it tonight. Fantastic ice cream, so the brand holds up to the hype, but the most important thing to me was that Brian and his wife, the franchise owners, and their son, have injected enough local color into this business to make it super enjoyable. It really shows a lot that the franchise owners are ready to spring and clean tables the second people leave and that their employees, upon a customer entering (without knowing that he never had Ben & Jerry's Ice Cream previously), ten minutes before closing, were willing to talk to me about more than what kind of ice cream I was in the mood.
In summary, go for the awesome ice cream, stay for the local color that makes this franchise more that another corporate shop.
My obsession...Sorbet-Berry Berry extraordinary. I go through pints in a day, no joke!!! Salted caramel Blondie is my favorite for actual ice cream. It's the kind where you don't have to dig to find the chucks of goodies cuz they pack it all with it. Hands down my favorite place and the staff are all younger but still do a great job and are fun. Everytime I'm in Manchester I go there to stock up at least once, but usually 2 to 3 times. LOVE IT!!!
It's usually really busy in here, it's hard to figure out what you're supposed to do, where the line is, etc. The ice cream is good, although you can definitely get a whole pint at the grocery store for less than a 2 scoop bowl. I go here because I like walking down the street to get ice cream on a nice Saturday evening.
That was a very clean and organized Ben & Jerry's! Extremely friendly service and of course delicious ice cream! Can you believe they deliver!? One of the best Ben & Jerry's I've ever been in.
Small shop. Good quality Ice cream, BUT in a congested area, it's very hard to find parking unless you want to walk around the block. Also, they didn't have a very large selection, but I enjoyed the fact that there were freezers where you could purchase packaged ice cream and ice cream cakes to take home.
Update: thank you Lee and heather for helping us correct the situation instead of just blowing us off. We understand its ice cream but if I wanted bad customer service I'd go to the gas station and pay there. So we do appreciate the initiative and being very prompt. Much appreciated honestly.
I have never met anyone so careless. We placed an order for 2 milkshakes. We are 5 minutes away and it took over an hour to get to us so of course when it arrived it was melted and ended up making a mess on the counter and she just said "open it" so we did and there's a puddle in the box mind you. All she had to say was "oh sorry" then walks out?? Then Chris has the gall to hang up when we try to express our frustration because apparently he doesn't know how to handle frustrated customers. If I ever presented that kind of attitude I'd be fired immediately at my job. Soo what's up Ben and jerry?? Don't deliver if your employees don't know how to be efficient!
Great service and flavors. Love the new order window, too! Just wish a smaller size was offered! My kids never finish the kid size scoop!
I initially posted a negative review because I was very unhappy with the cookies that were delivered. Although they were okay tasting, they really weren't " fresh baked cookies" like the description said. Upon seeing my negative review the owner of the store actually refunded my money and really took the initiative to fix it. That's good business. I applaud them.
BEST customer service I have ever received. I ordered from Grubhub and long story short, that website told me they couldn't give me a delivery driver and could not refund my money. I called Ben & Jerry's and the owner herself, drove to my home to hand me my ice cream. Thank you guys!
I love Ben and Jerry's! High quality ice cream with unique flavor combinations that you won't find anywhere else. You cannot go wrong here in whatever you choose. A must stop for dessert!
Best ice cream around. Great selection of toppings. Always polite staff AND THEY DELIVER.
I love Ben & Jerry's. I have yet to try the delivery option but I love that they offer that. Lots of different options at local shop. Staff was friendly, funny, and polite.
Always good icecream... kind of obvious...anyways, staff is also friendly and helpful and the spot is nice.
Spectacular ice cream!! And the staff was incredibly helpful and joyful.
Super-duper ice cream shop! I was thrilled to find it open in the middle of a December snow storm.
Thanks Ben & Jerry's! Keep ROCKIN'the cones! 😁 …
Love this place I consider it a hidden gem in Manchester,such a great staff and probably the best owner ever,for instance there was a mix up with 2 of our orders and we were totally not mad about it but we called just to ask if something was forgotten about or whatever and lee the owner was such a sweetheart not only was she apologetic over the fact but she went above and beyond to make up for the situation at hand and we could not be more thankful and for that I say I LOVE THIS PLACE 👍
I enjoyed the small cone, that is about all the sweet I can handle, but it was great.
Great ice cream 🍨 they deliver but sometimes they are not staffed enough to deliver and can take a while. …
I absolutely love Ben and Jerry's and this location is no exception. The ice cream flavors are all very cool and tasty. They even offer delivery.
It is very delicious and the staff attends with kindness.
They have delivery... They will take call ahead orders.. And the staff is just overall nice. New vegan ice cream a serious plus. More expensive than the grocery store though...
Excellent ice cream. Great staff. In and out the door quick even when packed.
Awesome atmosphere! The employees are super nice and helpful if youre indecisive like me. The seating outside is very nice and you can people watch comfortably.
They were so nice and not rushing me at all! Let me try a few flavors and gave me recommendations! Fresh waffle cone was delish!
Awesome ice cream🍦and service was good.👍 a little pricey but highly recommended. I live down town Manchester ,so i can walk to Ben n Jerry's . …
Absolutely the best never disappointed here. Love their waffle bowls too. A little touch of cinnamon.
Always good, wish they'd bring back the cotton Candy flavor ice cream! 😋 …
Family-owned and family ran, employees are trained well and are extremely nice. Best variety of ice cream totally a bang for your buck!
Staff is friendly and sizes are unbeatable prices are reasonable for the size. Love Ben & Jerry's icecream. ❤
Ice cream is awesome! We had milkshakes they are even better!
Only place in Manchester area that I've found having dairy free ice cream😄😄 …
Ben and Jerry's always has the best ice cream. Staff was very helpful and had food customer service.
Got banana splits delivered today and they were amazing! Great job! Hot fudge was still hot and the service was fast!
Most amazing icecream shop I've ever visited. It smells amazing, like fresh sweet waffles. Awesome service as well.
It's fine if you're into Ben & Jerry's. Not my 1st choice for ice cream but got the job done.
Best tasting ice cream, best variety, and excellent customer service. Very pleased with their non dairy section too!
The people were really nice and it's a cute little place to have dessert but there isn't a lot of seating that's all.
On a hot day this is the place to be. Great selection of ice cream. Well worth the wait.
Always friendly, multiple yummy vegan options, and surprisingly carries Doggie Desserts!
Always fantastic service; the staff are great!! Can't go wrong with Ben & Jerry's ice cream!
Ice cream is amazing of course but it's a bit slow for how many people are working most of the time
Typical Ben and Jerry's good selection
Is Ben & Jerry's ice cream what more can you really say about it staff is really nice ice cream is always cold enjoy
Love the creative cone bowls reese's and all different flavors really cool and yummy!!!@ Ben and Jerry's does it again
Ben & Jerry's on Elm Street in Manchester is an amazing place with amazing staff that always carry your needs and goes above and beyond
Best place to take my daughter too for ice cream.
You can't go wrong with any of there ice cream choices also the service is AWESOME!!!
Excellent Ice cream and service. They even gave my dog a free pup cup!
Everyone there works super hard and the ice cream is great! Especially the waffle bowls
Delicious! Nice summer evening to sit outside enjoying Ben and Jerry's ice cream after a play at the palace!
The staff is awsome! I love this place! This place is a must for a person who is craving something sweet! There delivery service is pretty awsome too!
Yummmm, fast service and delicious ice cream, fair prices! :)
Great ice cream and a very friendly staff.
This is my goto place. Me and my girl friend loves this place. Good deals, best service, many flavors and a lot more. I definitely recommend this place to everyone.
I guess I'm used to homemade ice cream stands that give you more for less. For these prices I would go to Cold Stone Creamery.
Yummy plant based ice cream especially the coconut almond flavor. Attentive service!
Love the ice cream.its my favorite especially the chocolate fudge brownie
Yummy ice cream! Great flovor choices & open till midnight ❤
Great ice cream but overly priced for 2 balls only.
Great place to stop for a daytime treat
The staff are awesome. Very patient with us. Ofcourse the icecream is superb.
If you like ice cream, this place has it.
If you want ice cream, go here. What else do you need to know.
Staff is incredibly friendly and the ice cream is so GOOD!
The shakes....omg...mint and chocolate therapy mixed.... Crazy good my go to place for shakes
The products are served frozen but are then prone to 'melting' depending on the exterior atmospheric conditions.
I love there ice cream and the staff are so nice.
Good ice cream, maybe a little expensive but adults can get the kiddie cone so that helps
Staff was super friendly, brownie was soo good
Very disorganized. Had to wait and had to reorder my kids ice cream as they never got it and started helping other people.
Friendly staff. In a great spot in downtown. Love the outdoor seating!
This is an awesome, small place. So many things to choose from. It's awesome for Free Scoop day
Great 🍨 but they no longer sell smoothies which stinks. …
Cold brew is the only non dairy item it was good but still options
Staff are always helpful and ready to offer opinions and tastes of flavors.
Wonderful and gave us perfect directions to airport. So, yummy.. and helpful.
No brainer, it's Ben & Jerry's ! Great service too.
Very professional employees, great and friendly service . Thanks again for your great 👍 service . …
It's just good ice cream. Kinda pricy but worth it
The ice cream was good and the service was great
$$$$$ sorry B&J you ain't owned by the originals & I've cream don't taste the same. So it ain't worth the $$$$$$
Best place for a Sunday night 🌙 milkshake …
Love the selection, staff is always nice. I wish they had more seating!
Ben and jerry's comes thru again!! Place is awesome
Great customer service! A nice clean place, family friendly and enjoyable atmosphere!
It's very very very good. The options are unbelievable. Must get the shakes there.
Yummy as always! Icecream cakes are amazing!
A bit pricey, but good ice cream.
Ice cream was great! Service was okay.
Always good flavor and people are very nice.
They are the best they always give us what we ask 4
Great place for ice cream. 🥰 …
Delicious ice cream and good service.
Perfect place to sit and enjoy a couple of scoops and chat with kids or friends
I love that They let you sample any flavor.
Can you go wrong w B&J's? Friendly, speedy service.
Holiday special ice cream was delicious!
So many wonderful flavors and nice employees
So many options for ice cream I had a hard time choosing!
It was nice sitting outside on a early fall night.
Great ice cream and open late!
Tried the new cookie dough flavors. Yummm
Ice cream. Cherry Garcia is the best flavor.
our favorite spot. make sure to visit on snow days for snow day specials.
Good ice cream, fast and friendly service
Huge collection of ice creams. Place to sit outside available.
Great friendly staff.
Fast and great options....
The free ice cream was the best
Fast service. Always great flavors!
Pricey but got to love the free cone days !!
They could use a bigger shop, often gets crowded inside.
Friendly attentive server with a pleasant demeanor and smile.
It's Ben & Jerry's! Always good.
Large portion. Great service.
What could be bad about Ben and Jerry's? Yummy
The ice cream is always delicious.
the best icecream bar none
They're always so kind, even when Busy!
Best ice cream in the city
Ben and Jerry's has the smoothest milkshakes
Friendly staff, even on this super busy warm day!
Vegan non dairy in 3 flavors!
Wonderful service, even on the busy days!
Great place for ice cream.
Bourbon ice cream....amazing!
Quick service. Best ice cream.
Cozy place. Perfect for a warm spring day!
Yum!!! It's Ben & Jerry's - what more is there to say?!
They were all out of chunky dunky's
Excellent treats and spectacular service
Great service awesome food
Great people, great service, great treats!
They deliver icecream in a cooler
THIS PLACE IS NICE AND FULLY STAFFED, AMAZING
This place is always clean, and the staff is friendly.
Ben & Jerry's... need I say more?
Amazing ice cream!
Great spot!!! Nice folks 2.
Mmmmm .Ben and Jerry's.
That's all.
TRY THE COTTON CANDY ICE CREAM
It's Ben& Jerry's, how can I complain?
Stunning, amazing, awesomely delicious!
Thanks for the free ice cream fam!
Great place. Great servers!!
Well a little exspesive but good
The best
Boot's on the moon, all that needs to be said.
Great job
Better then getting it in the store
Good clean fun 😁👍 …
Great ice cream
Make sure to use the student discount
Delicious ice cream!
It’s Ben & Jerry’s, what’s not to love
nice desert good friendly service
Delicious, quick, and easy.
Great ice cream.
Now serving us the LACTOSE CROWD
It's, you know, ice cream.
Best ice cream place
How can you go wrong with this place?
Too suggary...hard to stay away.
Delicious ice cream!
Great ice cream
Great ice cream...
Delicious and great staff!!!
Ice cream
Great ice cream
Love the ice cream
Awesome!
Love the ice cream
Amazing
Great ice cream
Great!
Great ice cream
Great ice cream
Yummy!
Always yummy!
yum!
Try the milk and cookies
Great
Awesome
Nice
Yum
Awesome icecream
Great
Such a treat!
Staff is friendly.
Very friendly staff
The best !
They deliver
Friendly service!
Friendly and delicious
Great place!
Good stuff
This place slaps
Large portions
Always legit
Ice cream!
Incredible
Love Ben n Jerry
Great ice cream