Reviews of Cold Stone Creamery. (Ice Cream Shop) in Billings (Montana).

Cold Stone Creamery

213 Reviews

74 Comments

Ice cream shop

Ice cream shop

896 S 29th St W Ste A, Billings, MT 59102, United States

Description

Information of Cold Stone Creamery, Ice cream shop in Billings (Montana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Cold Stone Creamery

Popular times

Sunday

Monday

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Wednesday

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Friday

Saturday

Reviews of Cold Stone Creamery

Munib Judas

Wow!! Thank you, McKenzie. You made our day. The ice cream was great snd so was your service. My wife and I had a wonderful experience today. Will be back again.

Anthony Joyce

Service was slow (likely due to closing duties keeping one of the employees otherwise occupied), but worthwhile. The employee with the pink hair on Saturday night made the absolute BEST chocolate milkshake I've had in years.

Rebecca Evans

I’m about to add cold stone to the list of places never to go again. This was my ice cream tonight barely any ice cream and what’s there was melted by the time they handed it to my husband. There is more Reese’s than ice cream. Most of the time it’s good but there have been a few times of not so great customer service. Like tonight with a line of people and one employee kept pulling out their phone every couple mins to change music or whatever. Another time we were there and there were 2 employees one went to the back a couple customers before us and stayed back there the whole time we were in line. She was asked to come help but never did at least while we were there. I swear it’s everywhere maybe it’s just this generation that just doesn’t think they have to be good at their jobs I don’t know.

CRYSTAL MATTHEWS

Delicious ice cream that the kiddos love, and a staff that was giving it their all to keep up! Thanks for your hard work!

Darryl Hardin

The ice cream is good. But putting up a sign trying to shame non-existent people because you probably don't pay very well is ridiculous. Don't shame your present and future employees because you won't pay enough to retain the ones you have or can't hire new ones. A huge generation is going into retirement and over a million deaths from a pandemic is going to cause shortage of workers, and with a shortage of workers the power shifts. If someone doesn't want to work for bad wages anymore they don't have to.

justin sheely

Not your average ice cream shop. Just an amazing experience! If uncertain what to order, just pick one of their signature creations, includes pics. Cons: Bathrooms are disgusting.

thomas hansen

Ice cream was fantastic, my 6yr old dropped her Ice cream as soon as she got to the table, didn't even get a bite of it. My wife cleaned it up and the staff replaced it for free refusing to charge me for the new one. We left them a good tip instead.

brodythered

SUPER great ice cream, everything is fresh and tastes delicious. But what really stands out to me is the service. The environment was super relaxed and comfortable, and all three people working there were super friendly, professional, competent, and fun. I could tell they enjoyed doing their job and I appreciate seeing this so much because it's so rare. I doubt they need extra business, but if you're in town and like ice cream, you should definitely check this place out!

Brent B.

Delicious ice cream! It would have been nice if the girl who took our first two orders would have suggested the kid size (since we didn't know that was an option), but two of our kids enjoyed getting Like It sizes. The guy who took our next orders suggested the kid size, which we were grateful for, since that was much more appropriate for our littlest kiddo. Unfortunately, the two employees didn't seem to be under orders to refuse service to those not wearing masks (MT is under orders from the governor to do so, regardless of personal beliefs concerning the virus). And if the establishment is understaffed (which might have been evidenced by the rather filthy lobby floor and restroom), I hope they'll schedule additional help for their evening shifts to take care of those things so that guests feel as comfortable as possible.

Dalene Cornelia

9-26-20 purchased a love it size to share with my husband. Paid just under $7 for a cup of ice cream 3/4 full. For that price the cup should be full. Ice cream is great and the music was good. Please train your employees the reason of wearing gloves. It is not to keep their hands clean but to keep our food clean. Watched every customer pay with cash and then the employee used those same "dirty" gloves to pick brownies out of the bin and put into the ice cream. My employee had just come on shift and we got clean gloves.

nick CHAFFEE

Chance at the billings west end location was great! Great customer service and very welcoming. The kind of employee that makes customers come back. Of course the ice cream was excellent as well.

Cody Jerry

Runny ice cream and only one person, but still tasted great!

Jane Black Eagle

Very good ice cream. The staff is always helpful. I get a raspberry smoothie which is a special order as they no longer have a smoothie with only raspberry. They never complain and just ask if it tastes good. I also like the sweat cream ice cream with a brownie on the bottom of the cup not blended. They are always nice and the ice cream is excellent!

Carole Loftus

Ordered a milkshake and the flavor was good but it was very runny. Milkshakes should be thick and they should be served in styrofoam cups to help keep them cold longer! Just my opinion!😁 The employees however very friendly. …

Rebecca Purcell

I love coldstone. It's one of my favorite places. My husband and I went the other day and there were only two young men working, and working their butts off! There was a line out to the door. I'm very impressed with their promptness and kindness. They were able to keep a level head. If anything these two young men deserve a raise!! Next time I think there should be at least three people on line working though. It'd get people through line quicker and happier customers. Shout out to the young men! Eager to come back for some amazing ice cream!!!

Dani S.

Fantastic ice cream, great blends/recipes, employees that do the job well but aren't very personable. When you tip them, tell them not to sing; it's corporate policy for them to sing with every tip and you can tell they HATE IT.

Robert Capron

Ice cream here is very creamy. I personally like the sweet cream with M&Ms or strawberries or raspberries... But it is also fun to experiment, they have lots of great ice cream. Good place to stop at on cheat day :)

Adam Raver

I love coldstone creamery. Great Atmosphere and really good ice cream. My only complaint is that I can't get anything for less than $4.50, but that is the price for good ice cream.

Chris Palmen

The ice cream was superb and getting there wasn't too bad either very easy to find I highly recommend going here and having a brain freeze yourself some of the best ice cream I've tasted and eons being a time traveler you know you always have to have a brain freeze here and there and by far 2018 was the best

Alexy Molk

Best ice cream I’ve had in a while! So creamy and thick. Very high quality and great tasting!

Erin Harper

I was worried about going due to the recent bad reviews BUT, this place was great! The service was fast and friendly and the ice cream was of course DELICIOUS!! It was great!

Carter Bouslaugh

Good ice cream but management is VERY poor. Employees are minimally trained and one employee in the whole store is rediculous.

McJeepers

I just wanted the owner to know what an excellent employee Alex is. I came in there while visiting family and she was exceptionally polite, and this is a rare gem in our youth today.

Benjamin E.

Being the only Cold Stone in town, it's nice to have an alternative ice cream place. Great service and great variety.

the Scollards

Great ice cream but just keep in mind it's going to take awhile to get your order.

Jean Mickelson

Young guys behind the counter were great. Great customer service and great ice cream cant beat it.

Robyn Kuck

Our ice cream was delicious!!!! Love the specialty ice creams. Great place for a sweet dessert!

Natasha Lohman

Brianna Corral the ice cream attendant is super great welcoming and very on top of her job

Janette Kingston

Ice cream and service was fabulous 👌 only suggestion I can say is better tables and chairs to make a better ambiance :) …

Matthew Thompson

Very polite and professional ice cream was excellent the way ice cream should taste

Sam Fernandez

Cake n shake with actual peices of baked cake makes me appreciate the best shake they make.

Tiffani Cabutage

Ice cream great as always, staff was helpful and had good input and suggestions

Raymond Hubbard

Had to yell in the back after 6 min wait for whatever the employee was doing but made up for it with her service

Casey Snell

Very delicious cold goodies it's a little bit expensive but worth every penny

elin young

Great staff, delicious ice cream fun atmosphere

Derrick Rodgers

We love this ice cream shop for a special treat.

What Next

It was good but a little pricey. $ 28.00 for three of us .

Suavi Oden

Great ice cream but super expeensive!

Itumeleng Senese

Really great ice cream! Thumbs up!

Jennifer Mardin

Good ice cream, and not too busy.

Travis Bernhard

Who doesn't love good ice cream?!!!

Eleanor Scott

Great service and fantastic ice cream.

James Milford

Love their specialty ice cream and toppings

T E

Wonderful ice cream flavors and creations!

Patrick Weber

Have not been by in years. Quality was better

Mike barnes

Great ice cream nice staff

Dave Johnston

Love cold stone! Excellent service.

Amber Terry

The waitress gave me a cone when I asked for a bowl

Todd Baier

Great service and great ice cream

jim freeman

Good ice cream and customer service

Joe M

Delicious hand mixed ice cream!

joseph bennett

Awsome they need to hire more help

Frances R Whitfield

Yummy! Quick service - so many options!

Miranda G

Fun service and good ice cream

Shay Sturdevant

Great service and speedy transaction.

Christina Newell

Best ice cream mixtures!!!

Jereme Carne

Clean, friendly and in a nice area.

Allan Craig

Hayden is awesome!!

Austin

Great ice cream

Todd Roblyer

You want ice cream this is the place to go

Brandon Anderson

So good!!

Jami Ellis

Wish they still had yogurt

Mike Cozzens

Always good yum

Michael Tiday

Best flavors ever

Judy Trout

As usual!

MONA TANNER

Yummy

Ron Curtis

Sweet treats. Yum.

Jonah Prill

Tasty. Very tasty.

Caleb Fix

Yum

Daphne Camden

It was wundaful....🤗 …

Perfectly ImPerfect

😋😋😋😋😋👌👌 …

Chaselee Johnson

AMAZING ICE CREAM

James Loeffelholz

Friggin AWSOME

Sharon Gross

Superior!!!!!

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