Reviews of Arctic Mechanical. (HVAC Contractor) in Yonkers (New York).
Arctic Mechanical
460 N Main St, Port Chester, NY 10573, United States
Description
Information of Arctic Mechanical, HVAC contractor in Yonkers (New York)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Arctic Mechanical
Sunday
8 am–8:30 pm
Monday
8 am–8:30 pm
Tuesday
8 am–8:30 pm
Wednesday
8 am–8:30 pm
Thursday
8 am–8:30 pm
Friday
8 am–8:30 pm
Saturday
8 am–8:30 pm
Popular times
Sunday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 | |
18 | |
19 | |
20 |
Monday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 | |
18 | |
19 | |
20 |
Tuesday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Wednesday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 | |
19 | |
20 |
Thursday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 | |
18 | |
19 |
Friday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 | |
17 |
Reviews of Arctic Mechanical
Maria Mirto Brill
I highly recommend Arctic Mechanical. I did an extensive search to find a company that could install ductless units in my home. I chose Arctic because of their professionalism and customer service. Doug addressed all of my questions and developed a proposal that properly met my needs and fit my budget. Al installed the units and was incredibly professional and helpful. The units are working well and I am thrilled.
Seaco Industries
Arctic mechanical is a great company. Our heating system went down, and they responded immediately and were able to determine the issue right away. It was an older system, and often hard to diagnose, but they did it quickly, fixed it and we were back with heat! They were priced nicely, and the attention to our concerns were met perfectly. Thanks Arctic. Keith G., Greenwich CT
Diahann C
As new homeowners, we felt very overwhelmed when we realized we needed a new furnace. Brian was incredibly helpful throughout the entire process, guiding us on the pros and cons of several heating systems and scheduling an install date within days. Everything went so smoothly and now we can enjoy our home! We truly appreciate Brian’s honesty and care. Highly recommend for your heating and cooling needs, even if you don’t know where to start!
Réal Hamilton-Romeo
I cannot say enough about the professionalism and level of service from Arctic Mechanical. They did a great diagnostic on my issue and were able to quickly schedule me for the service needed. I had to have a complete HVAC replacement, and while expensive, they walked me through every aspect of the job and were willing to work with me on pricing. I highly recommend working with them for your HVAC needs.
Susan Taliaferro
The team was incredibly responsive to my families needs. Very quickly Mark was able to provide options and help confirm which heating system we should move forward with. I am grateful for his kindness and patience.
Geri Viani
Nelson and Tom were in tested the air conditioning install and were out with no mess left behind. Nelson even screwed in a screw that was holding the vent cover that had never been screwed in since it's installation about 15 years ago. They were efficient, polite , clean and capable. What else could anyone ask.
Aaron Accetta
I hired Arctic to install two heat pumps and air handlers. They were super professional and very knowledgeable on the Heat Pump technology.
Great company.
Grace Gong
Christina and Lisa made the service call a joy! Great explanation and completely reliable! The service techs that came were super knowledgeable and explained everything and answered every question we had. Never fun when the heat doesn’t kick in but a simply replacing parts fixed the problem. We highly recommend!
Chris Battaglia
Great prices, gets job done fast every time I use them.! I have nothing but good things to say.
Marie Garcia
Our AC went out during the hottest days of the summer. It was 95 degrees, and we were dying. Thank goodness Nelson came along and fixed the problem quickly. He explained everything to me and made sure I understood what he was doing and why it was important. I am so grateful that we got the AC back before going into several more days of 95 degree heat! Thank you, Nelson and Arctic Mechanical!
D S-M
I can't say enough about this company.Ida left my basement and HVAC system in shambles and dealing with FEMA was a nightmare. Then along came Mark. His patience and support and willingness to speak with FEMA made it possible to start rebuilding. I have never worked with such a great group of people. They went the extra mile from start to finish with patience and compassion. They're service and work are top notch. I would recommend them to anyone a thousand times over.
Thomas Onofrio
Everyone from Arctic Mechanical was very courteous and professional.
Mark and his entire team did a wonderful job and I could not be happier with the work they did.
John Fuschetto
I recently had ductless heating and AC installed into my garage and everything is perfect. I worked with Doug a few weeks ago, he gave me his professional and honest opinions on what I needed to get the job I wanted done. After agreeing on what we needed to do we promptly scheduled the install and the installers were great as well. Very caring and they made sure they did the job exactly the way I wanted and needed.
I highly recommend Arctic Mechanical to anyone! Fast, efficient, and top quality! Thanks guys!
C Robertson
Arctic Mechanical was just great!
The were able to come by when our furnace broke on a Friday afternoon in January 2022
Service Tech went out of his way personally to make the visit even though it was inconvenient for him.
He evaluated that we needed a new a furnace and connected me to the office to set up a Weekend Repair.
The Tech went out of his way again the next day on Saturday to drive to our Condos Gate House to get another contact phone number because Arctic had been unable to reach us to.
The repair could have actually been done on Saturday but because we were unable to be reached, the Replacement was scheduled for Monday.
A two person team arrived on time on Monday. They installed the new furnace and removed the old furnace in just over 3 hours. They were very professional, courteous and clean with the install.
Our Condo House was back up and warm again later that evening.
I would HIGHLY Recommend Arctic Mechanical! AA++!!!!
Mike Monahan
Luis did a fine job. He is well acquainted with the central air/heating systems in my complex. He is the only service tech that I need. He advised me to call back in September so he and another tech can do a thorough cleaning of the outside vents and service the heating system.
Best,
Mike Monahan
Mitch Schaffler
Very good experiences with Arctic Mechanical over many years - they are professional and reliable. Needed emergency repair on my AC. Their technician Nelson V. responded quickly. He quickly identified the problem, explain the issue and did the repair efficiently. Kudos to Nelson and Arctic Mechanical
Paul Giangola
These guys are the ONLY people I would use for HVAC needs in the area. Besides installing a fantastic, efficient boiler and hot water heater, they designed and installed a complicated floor-by-floor Mitsubishi heat pump system and a few split-system units so that I could heat and cool a large house in zones, as opposed to using the main heating system. (I had no cooling system prior to installation). Mark, Craig, Doug, John, Al, and all the others who were involved in this 18 day project (they worked Saturdays during this period, too) were fantastic: communicative, courteous, and most importantly, designed and installed an expert-level efficient and amazing system. Thank you.
Sarika Sangwan
Luis at Arctic Mechanical has been to my home on 2 separate occasions and provided exceptional service. He's professional, efficient and was always able to resolve the issues.
glecor1
Replace HVAC system. The crew came in on time and surprisingly, finished the installation of a new HVAC system and i-wave air cleaner in less than 8 hours. Amazing guys! They left the machine room cleaner than they found it. I highly recommend Artic Mech. for your HVAC needs!
C S
We just got our Air Conditioning system replaced by Arctic Mechanical Heating and Cooling (Equipment: 5 ton American Standard/Trane Condensing Unit and Variable Flow Air Handler).
This was by far the best home project experience for us. We felt very confident about this company right after Doug came for estimation. He was polite, professional, an expert obviously, not pushy, and really cared about customers. His customer focus was above and beyond, he responded to my many email questions about the project even on weekends. Arctic’s pricing was competitive and the detailed estimate Doug wrote was crystal clear. Work started within the promised timeline, no surprises (despite supply chain issues). The technicians were just outstanding, both Al and Sarkes were very skilled and did high quality work. They respected our house, made sure all flooring was well protected, and finished right on schedule. Their installation work exceeded my expectations and that goes for every aspect of this project. Thank you !!
Frank Namad
Attics Nelson came by. Even though the system was working, he wanted to go deeper to find out why it had stopped working the day before and had to be manually reset. He was very methodical in pursuing each error code. He made some adjustments and the unit partially restarted, then stopped; more adjustments; stopped again with a different error code; more adjustments then it ran fine for a while. Finally, to make sure it would restart on its own, we dropped the thermostat so it would shut down; waited a few minutes then raised the temperature and it started again on its own.
I appreciated Nelson’s diligence and consideration from the moment he came in and put disposable booties on till he left.
Artic is a very professional company that I recommend highly. BTW I am a Mechanical Engineer and the homeowner.
Everett Barnett
Arctic Mechanical is an outstanding company. The tech that arrived at the house was on time and had the office call me to make sure he was at the correct address. I forgot his name, but he is extremely professional and explained all the components of the boiler and water heater to me and answered all my questions. Very friendly and it was a pleasure meeting him. I will definitely continue doing business with this company because they truly understand what CUSTOMER SERVICE is all about. Thank You Arctic Mechanical. The technicians name is Roderick... Thanks Roderick!!!!!!
John Strange
I have used Arctic Mechanical for 11 years +. They always attend callouts promptly and whether it is maintenance or repairs, their technicians get the job done, no fuss.
Today Nelson came to repair a gas furnace that wouldn't ignite. There were two issues which he diagnosed and repaired quickly.
Recommend.
Glenn DeVino
Doug Harrison provided excellent representation for the company. He responded quickly to phone calls and email. The crew who did the installation on the scheduled date/ time arrived early and ready to work. They worked hard and clean and got the job done efficiently and on schedule. Definitely a five star experience.
David Buckley
Nelson came quickly and took care of my problem. He is very personable and kept me informed of what he was doing and gave me good simple instructions for how to care for my air conditioner. I will use them again.
Paroma Mitra
Doug was our agent and has been a steady partner. The communication, quote and installation was seamless and the company ensured that we got the unit requested. We were made aware of the entire process and kept updated all through . Very professional and Thorough
Timothy Sommer
I have always had exceptionally good experiences with this company. This last visit was typical of that: Roderic patiently and expertly diagnosed the problem, then solved it. He also took the time to explain to me what he was doing, and alleviate my anxiety about our heating issues. I always have an excellent experience with Arctic Mechanical, and will use them again.
Ben Fariello
tl;dr: Workers were professional and informative, the work was super responsive, and they fully resolved my issue by the next day.
Longer version:
We noticed our heat wasn't working on Wednesday Night. Thursday afternoon we called Arctic Mechanical, and they sent a tech out within an hour of our first conversation. The tech diagnosed the issue, was very honest about everything he was seeing (and walked me through what he was seeing to make the diagnosis, explaining along the way), and gave me an approximate cost for just the parts that we would need to replace.
I opted to replace the heating unit entirely (it was almost 20 years old), and they were able to schedule me for the next morning. So within 30 hours of my initial conversation, I had a brand new heating unit fully installed in my condo. I was impressed with this speed, because these days parts shortages and long delays are extremely common.
Gustavo Lidzki
Technician Nelson was very professional and diligent to find and correct an issue on the system. Great experience!
Melissa Santariga
Tony from Artic Mechanical came to service my central air, which had broken down on the hottest day of the year. He was professional, prompt, very personable, very thorough in detecting the problem (a wire shortage that caused subsequent damage to the control board) and most of all, he was respectful of my home and sincerely patient in his explanation of the problem, how he and the company would go about fixing it and how to operate the new wireless thermostat. If I ever need to have another service done, I will certainly utilize this company and will specifically be requesting Tony. Additionally, communication with the office was seamless regarding scheduling the service call, communication about pricing and the process. The ladies were very understanding and prompt in their communication/responses to me. Overall, a great experience. Would definitely recommend Tony!
Gala Magrina
I cannot say enough good things about Arctic Mechanical and our salesperson that was with us from start to finish- Doug. He went out of his way to ensure that we got the best system for the best price and that the installation was smooth and successful. He even came over when the electricians were doing the tie in to ensure everything was being set up correctly. I have never experienced service like this before. Highly recommend and super happy with the ductless AC system that was installed!
Joseph Truta
Joseph Romero did an excellent job of diagnosing the problem with our hot water (Kenmore) 9 year old heater
robert goodman
I liked that they call you w. The technician showed up on time, had a pleasant demeanor, and was good at explaining things. One thing I didn't like was that I had to repeatedly ask for them to send me the estimate. That aside, very good.
Yury M
I had AC unit replaced outside my house by Arctic. Jeff from customer care was very quick to give me a quote and scheduled a visit in a timely fashion. Rod and Jason took the old unit out and installed a new unit. They were highly professional and it was fun to watch them poking jokes at each other, while following the installation procedures to every detail. Jeff followed up one day after installation to make sure the unit is working to our satisfaction. Great professionals, highly recommend.
Dominick Ardino
Very Pleased with Office and Techician. Office acted on the condition that required attention. She scheduled the Techician received a time frame. This took place with a minimal of dialogue. The Techician notified myself when he was on his way and when arrived. He was very knowledgeable and made repairs so the air conditioners can operate in satisfactory manner. Thank You Job Well Done
Michael Pizzo
Nelson- arrived on time, was courteous, kind, beyond knowledgeable, and made sure he answered every question I had before leaving. With out any hesitation I would recommend Nelson and the Arctic Mechanical team.
Danny Michael
The installer, John, was very good at explaining what he was doing and did so efficiently and cleanly. Everything is in good working order. Happy with the job and the value I received
Karen Coniglio
Many companies will really take advantage of customers when the heat goes in December. Not Artic Mechanical! Artic was referred by two separate friends because I had no heat. I was not even a customer yet the woman in the office was so pleasant and caring! She scheduled an appointment for the very next day. Nelson showed up at my house as scheduled. He was kind and professional. I cannot say enough good things about him He was honest and so knowledgeable. He immediately diagnosed and fixed the problem and now I have heat! I am signing up for a service contract and would never use another HVAC company again! I would highly recommend this company! You would be crazy to go anywhere else. Thank you Artic and thank you to those who referred you to me!
Deborah Huppert
Nelson was very professional. He explained to me what was the issue, managed my expectations regarding the time it would take to resolve (specific parts were needed) and he was spot on. They overnighted the parts and he was back the next day to fix the heat. I would recommend Nelson and Arctic Mechanical.
mary alice lucas
The services rendered to me by Arctic Mechanical-Heating & Cooling were superb. Mark Pauletti came to my home gave me an estimate for a Trane AC unit which was the best estimate I had received from any other heating & cooling companies. Mark was excellent, he made sure the installation of the Trane AC was done to my satisfaction. He responded to all my concerns immediately, either via email or telephone.
The installers were very professional and explained the process to me because the installation of the Trane AC condenser and evaporator coil in my townhouse were difficult due to the tight space in the utility room. A patio was being done, so they removed the old AC condenser and waited three days for the patio to be completed before the new Trane Condenser was placed on the patio. Initially they brought ADP evaporator coil by mistake, it was install due to the hot weather. Mark corrected the mistake. The ADP coil was removed and the Trane evaporator coil was installed meticulously and to perfection. I was so pleased with Mark and the installer that I highly recommended Mark and the company, Arctic Mechanical to my neighbors. A job well done from the beginning to the completion.
Richard Kosinski
Great experience. Mark and Craig run a great shop. Referred to me by a friend for a full HVAC system replacement. Very professional and job was done right by very experienced crew.
Cheryl Schwartz
My air conditioning system stopped cooling at the beginning of June. Arctic Mechanical had done a good job of replacing my daughter’s heat pump, so I gave them a call. They quickly came to my house and submitted a proposal. When I asked about a date for installation, Jeffrey told me that the work couldn’t be started until July. I panicked because a family member has a health condition that is seriously aggravated by temperature extremes. With hot weather coming soon, I needed to have the new air conditioning system installed as soon as possible. Jeffrey worked his magic and was able to schedule the installation for about a week later. The crew did an excellent job and left the house in great condition. You would never know they had been there. I am so grateful to Jeffrey and the Arctic Mechanical team for responding to my emergency so quickly!
James Doyle
We had 2 Diamond Elite contractors look at our home. Doug from Arctic impressed me right away by asking "where do you really live in this home." He then designed a system to fit our lifestyle. He also did an accurate btu calculation while the other contractor recommended one that was wildly overpowered. The installers were professional and clean and did a great job with our 4 Mitsubishi units. We love the system. Highly recommended.
Howah Hung
I had two Mitsubishi ductless systems installed in 2016 by a contractor that misrepresented its ability to install them correctly. One system worked. . . but unfortunately, the other one consistently failed. I made the difficult decision to completely replace the latter within less than two years of initial install.
This time, I made sure to go with a Mitsubishi Diamond contractor. Arctic is one of few in my area. Arctic's client list is extensive and reviews were great. I'm happy to add my own 5-star review to the heap.
Brian, the sales rep, was knowledgeable and willing to work with me to come up with the most cost-effective approach. I particularly appreciated his advice to relocate one of the wall units. Understanding how cold it had been (brutal!), he was able to work with his coordinating office to prioritize my job. The install team, led by Al, was thorough and clearly experienced with these installations. Excellent customer service, excellent results.
The difference in performance of my heating system has been night and day. This was an expensive process, but one that I don't regret- thanks to Arctic.
Tom Yoon
We had 3 really old systems that needed replacing so Arctic handled all three of them at once. It took them about 1.5 days for everything and we were really happy. Systems are working and they were friendly and prompt.
I think it helps we did this before the summer rush but we're really happy with the service!
Marjorie Guthrie
The crew were fantastic. They did a top-notch job they were quick and efficient. Also, did a great job cleaning up. We would definitely recommend them to anyone looking to have their heating system replaced
Julie Bensley
I have a service contract with Arctic and their quick attention today saved me! With a house full of guests I was worried how long it would take for them to get to me Juan was in the area, showed up, diagnosed the problem, found a new pump and by NOON the house was cooling again. I have used them for years and they have never failed me. Many thanks to everyone there for friendly, efficient service!!!
Steven Rubin
Outstanding installation of smart thermostats all around my home. The install was done right the first time and in less time than originally projected. Craig and Gideon, who installed the devices, were extremely competent and helpful. I would highly recommend Arctic Mechanical to anyone.
We had two thermostats that were on a different system and was initially determined we would not be able to swap out for smart thermostats. Craig thought there would be a way to do it and took it on himself to figure it out. He did and then successfully installed the smart thermostats and now my HVAC system is fully controlled via my phone/tablet. No one else would have cared this much to figure it out. One rarely sees this expertise and care nowadays. In the same visit, he also quickly figured out an airflow/zone issue that likely existed in the house for years. Arctic Mechanical (specifically, Craig) did a terrific job. Again, I can say without hesitation, I highly recommend Arctic to anyone. Don't waste your time calling any other HVAC company.
Arleen Walsh
Arctic Mechanical Heating & Cooling just finished installing a Mitsubishi ductless heating and AC system in my home and I want to thank everyone involved. Doug for designing the system and for Al and his crews for their impeccable installation. I couldn't be happier and would highly recommend this company.
Matthew Yallof
Matthew Y.
It was a great experience working with Arctic
Mechanical from beginning to end.
Doug H. was fantastic in working with me on selecting a new A/c system for our home. Juan and Al , who installed the system, were prompt, polite, knowledgeable and professional. I highly recommend Arctic Mechanical!
Jim Foy
Arctic was timely, efficient and effective. The two servicemen, Johnny and Mario, were top shelf.
Greg Troisi
Arctic mechanical was very responsive. The installers were very professional and the work was top notch. I was told by several different companies that Central A/C would not work in my current setup without extensive duct-work being added. Arctic mechanical added another option (3rd return duck) and my house is so comfortable that I have the thermostat up to 75 degrees F and still need a blanket during the night. I highly recommend using them for all HVAC needs
Patrick Leahy
On literally the warmest night (and day!) of the year, our A/C broke. Arctic was super-responsive and had a tech out right away. Rod was awesome and fixed the problem right away.
I was really nervous we'd be without A/C for days and it is really nice to know you can count on your A/C company!
Abby Meiselman
Doug and the team are terrific. First step was for him to come over (which he did, promptly and per plan) and survey the situation. He prescribed the perfect solution and came up with a great price. The team arrived to preview the site location, and then upon installation, the guys were timely, clean and effective. The very same day, the unit was installed, running perfectly and everything was in place as though nothing ever happened. Highly recommended!
Chris Moran
Exceptional experience with a first class operation. Right from the start, Doug, the Salesman, arrived on time and provided a very fair estimate. He provided a full explanation of the work necessary to complete the job, as well bending over backwards to get it done quickly and on my preferred day. On the day of install, 3 techs showed up and "got it done"! Clean, neat, organized, very knowledable and, most importantly, I felt comfortable having them in my store. I am very happy and highly recommend Artic Mechanical!
Cliff Ricci
on 9/9/20 Artic Mechanical replaced my 14 year old 100K HVAC system as previously scheduled. The components they replaced consisted of the condenser, the furnace and the coils. The technicians showed up exactly on time, prepared the area for work including drop cloths etc and commenced operation after informing us of our temporary loss of utilities . all old fixtures were disconnected and hauled away and the new components were installed and working by 4:00 PM as estimated at the outset. The technicians were professional, efficient and courteous informing us of their progress as they went. all debris was removed and no damage to our existing structure. We were very pleased with our new system which is functioning properly.
Philip Taliaferro
Two days install of high efficiency combi system. In an old house. Well done
Niraj Kaji
We used Arctic for full replacement of furnaces, AC units, humidifiers, water heaters and filtration systems. The works! We went through Costco and they were not the lowest price vendor, but the quality of the system they were selling (Lennox units/Aprilaire humidifiers, etc.) as well as the fact that we knew we could escalate to Costco was worth the premium (they were the second lowest out of 4 quotes). Installation was done efficiently with a crew of 4 installers. They were done in 2 days and made certain that one zone of heat (furnace) was operating at the end of day 1. The only concern was - from my perception - they installed A/C units with 6-8 inches of snow on the ground. To be fair, they dug out area with shovels and out the new units on pads to raise them up, but with the units brazed, even small movements on the ground underneath could result in problems down the line. That said, everything else about the install was great, from being punctual to cleaning up. I would recommend them.
Angela Zeolla Castellano
Let me start off by saying I’ve had experience with A LOT of HVAC companies in both Westchester and Fairfield County… you name the company and I’ve probably used them for something. However, my experience with Arctic Mechanical surpasses any company I’ve ever worked with and my only regret is not finding out about Arctic sooner. These past few days I had the pleasure of working with Arctic Mechanical. I just recently moved to Greenwich and the house we bought had old ductless systems installed. They were working but not efficiently and we decided to switch them to a newer Mitsubishi model. I contacted Arctic and they got back to me very quickly. I made an appointment with Brian and he met with us the next day and went over everything. He was extremely knowledgable and had a great attitude. Their estimate was extremely fair and he fit us into the schedule within a few days. Yesterday was the first day of installation and today they completed the job. The installers were super professional, friendly and did an amazing job. Manny and Geronimo were also VERY patient and took the time to explain everything to me and show me exactly what they did. You can tell these guys take pride in what they do and are great at it. I highly recommend them for any heating/cooling needs. I am so glad I found them. Usually I dread anything HVAC related but I am so grateful they have made this experience so easy! Customer service, price and skills are unbeatable. Thank you for everything. Keep up the great work!
Yoon Song
Great experience. Brian Soukup, who was my sales rep, was excellent. He was responsive, provided great value and followed-up on every single question we had. Brian was honestly one of the best sales rep I have ever dealt with. The mini-split cooling system works well and I am glad I went with these instead of central air.
Kempo Alessia
Brian, Jeff and Christina are all amazing - highly recommend. Christina is so great about helping to book service calls, friendly, professional and FAST!!! Jeff is the owner and genuinely cares about providing a great customer service experience that many business owners don't appreciate or value any more. Brian is the man. He's the one that came out to our house and assessed our 1974 unit, provided a quote and arranged to have the installation done. Highly recommend them - pricing is beyond reasonable and you will never feel like once the job is done, you are forgotten.
Camille
This company is amazing, always very responsive. The tech was very friendly and fixed problem quickly. 👍🏽 …
DJ O
We encountered a problem when another HVAC company mishandled the building dept. application process. A family member had used Arctic for heating and air conditioning work so we contacted them for assistance. Doug and Jeff worked with us to complete the proper application process and developed a plan to install central air into an old house. The installation team of Doug and Tim were timely, professional and neat throughout the installation process . We are enjoying the comfort of the new system - more importantly we have found in Arctic a company we trust for our heating and cooling systems.
Gregor Vidmar
Had my Furnace/AC replaced this by Arctic this pas week and they came in and did an excellent job, everything working perfectly. Brian was terrific in terms of communication about such a large scale project and the sense of urgency they expressed since I did not have any heat was really awesome. Would definetly recommend them!
Jonas Littman
We bought an old house with no AC and no possibility of central air. Doug came up with an elegant solution for us. The installers were very professional and friendly and took great care to make sure placement of units and vents were where we wanted them. They worked very hard to get the job completed on time. The results are excellent.
Clarke Auctions
Luis came to our business was able assess the problem of why our heat was not working and fix it same day. He was very professional when he first came in and had no problem going onto our roof and getting the job done. We are very pleased.
Anna Caponigro
“Far from Arctic”…..Arctic Mechanical, Inc. employs the “warmest”, most courteous and experienced servicemen of the highest integrity. The service that I received emanating from the initial evaluation of my HVAC system and water tank to the installation of an entire new system was exceptional! The servicemen arrived on time and the work was completed professionally and in a most timely manner. The servicemen also took the time to explain the new system in detail. Arctic Mechanical, Inc. is, and always has been, a pleasure to do business with. I highly recommend this company from the sales end through to the installation process.
Anthony Moor
Our heater went out unexpectedly just as an extreme cold snap was forecast for later in the week. Arctic Mechanical found time on its schedule to come out the next day, and when they discovered we needed replacement parts, procured them and completed the job less than 48 hours after our initial call. A company we'd used previously had told us they couldn't even come to diagnose issue until the following week.
Yogesh Nehra
The following day the technician from the Arctic Mechanical performed the "Pressure Test" on Lennox air conditioning system and found a large leak in the Evaporator Coil. Arctic Mechanical will get a new coil (which is under warranty} from Lennox and repair the air conditioning system. Arctic Mechanical is taking corrective action.
Neeraja Kannan
Echoing the very many positive experiences that others have shared here, possibly differentiating this review by only some “extra” good things to share. Brian Soukup, from Arctic Mechanical, was at the center of our fantastic experience in replacing our 25 year old AC and was(is) an absolute pleasure to deal with. Making that experience even more wholesome was the crew of Arctic Mechanical - be the install technicians or the front office folks or those who field emergency calls during off-hours or the emergency technician who showed up over a weekend - was the best experience we could have ever expected in the context an expensive and infrequent affair, replacing an AC - fraught with many questions. Starting with who to trust and which unit to buy. The first part was easy. Decided to go with Costco, though after getting some competitive bids from others. We didn’t check any online reviews of Arctic Mechanical (Costco contractor), taking comfort in the fact that a contractor vetted by Costco should be good and trustable. Brian and team exceeded expectations way over. Brian gave us a fairly competitive quote, sent some of the best technicians to do the work in our attic on a fairly hot day. The crew was absolutely pleasant, even through the tough lift of a heavy 3 ton air handler through a narrow opening into the attic. Finished the job with a smile, though exhausted. Then, it was the weekend. We realized the AC wasn’t shutting off when the set temperature was reached. The immediate diagnosis, shared by Brian, was a faulty thermostat. I tried to replace it on my own. After struggling for a couple of hours to get sufficient power to the thermostat (not knowing that the blue wire had to be activated in air handler), I gave up. Sent a message to Brian and he was delightfully prompt in his responses, despite the onset of weekend. He suggested that we get in touch with their emergency dispatch crew. Despite the weekend being hot and the thin emergency crew being busy, Arctic Mechanical found a way to send us an expert technician (Tony) to fix the issue. We were spared from spending a real hot weekend without AC. Later, I would learn that Brian had put in a word to send one of their best. Brian, to top it all, went out of the way and offered us a price break on the new thermostat for the trouble I went through to get the thermostat working on my own – after the new AC install. I will recommend Arctic Mechanical and Costco for a HVAC job any day. You can’t go wrong!
John K
Edward and Sam installed a new 75 gallon hot water heater in my residence. They came prepared, did a professional job and left the work area clean. They are very pleasant chaps and are very proficient at what they do. Five stars!
Srinivasan Venkatesan
I wanted to replace my 15 year old HVAC systems for both floors and Arctic Mechanical was among the most competitive quotes I received among various HVAC dealers. Brian from Arctic was very knowledgeable, courteous, prompt and explained the various options available for replacement in great detail. I settled with Lennox top end models for both floors through COSTCO program with promotion.
The technicians from Arctic were well trained, come in marked vans, wear uniforms, arrive on time and installation process was very smooth. Everybody ranging from sales, accounting, scheduling, installation (Brian, Jeffrey, Christina, Jason) were great to work with and had wonderfully coordinated to complete this project of replacing HVAC on both floors (two systems) a great success. I am truly enjoying my Lennox signature series!!
Frankie Ferraro
Mark and his team are amazing! They go above and beyond to endure great service and great pricing. I had a new born baby a few years ago and my heat went out and I called mark on his personal cell phone at 3am. He came over himself and got my heat working for me within 2 hours. They go above and beyond!!
Frankie Ferraro
Tiffany Owens
As a first-time homeowner selecting the right contractor to work on my home was nerve-racking to say the least. BUT...when I hired Mark Pauletti, owner of Arctic Mechanical, I was finally able to exhale. It is so refreshing to deal with a contractor who is not just honest, but also knowledgeable and skilled in his craft. Over the past 4 years, Mark and his highly proficient technicians have done all of the HVAC work at my home. This included an outstanding job upgrading an outdoor condensing unit & indoor coil, running new duct work in a recent renovation, and installing
Mitsubishi ductless units.
Mark is patient, responsive and timely with questions and concerns. He thoroughly explained my options and made sound recommendations that left me feeling reassured that I made the best decision; not to mention the prices were extremely reasonable.
I’d like to give a special shout out to JUAN &
AL for being so meticulous, solving complex problems with ease, and handling my home with care. Thank you both for your attention to detail and being considerate enough to bring and wear your own booties.
#TheDreamTeam
#TopNotchService
I HIGHLY recommend Arctic Mechanical for all of your HVAC needs.
Brendan Hoffman
I love Costco. These people install for Costco so the love and worry free feeling transferred. They were friendly and did a great job replacing my old ac unit.
Hao Lu
Arctic mechanical just installed a hydro air system for me and I am very happy with the work. I called costco and they are costco's chosen vendor for my area. The system was installed within days and the engineering work was very impressive. Communication with the management was excellent too. Highly recommend it.
Brian Chung
Arctic installed my AC. My compressor was too weak and they swapped it out for a more powerful compressor at no extra charge. Great people to work with, very nice and professional.
Joshua Koerner
Arctic has been providing me with reliable service for five years. This includes the installation of a large unit in the living room and the servicing of a second unit which was installed by a company which longer provides services in my building. Arctic has been a contractor for the building for many years and their long history in Westchester should give you confidence that they will be there when you need them.
Mirza Galeano
From the start of the process Brian Soukup was extremely helpful, he listened to the issues mentioned and was able to recommend solutions. He was extremely responsive which I really appreciated. Great company and team, thoroughly enjoyed and appreciated the professionalism.
Steve Grayson
I was told I need an entire new unit costing approximately. Six to $7000 by a technician from a company I will not name. In speaking to Jeff at Arctic mechanic and asking for an estimate to replace the entire system he asked me what was wrong with it which I did not know. He told me someone should check to see what the problem is. This was done and I was told immediately that I do not need a new air-conditioner, and that my capacitor was burned out. The capacitor was replaced in five minutes and the AC is working again. Thank you for your suggestion Jeff!
Ne M
I had a heating/HW issue, called service & within a few hours they had a technician who was able to fix it. He was a total professional!
Gail Katz
My washing machine was not dispensing hot water. Ken did some research on GE washers and ordered a part. The problem was not the part nut the way the washer works. Ken figured out the remedy and I now have hot water wash. Ken is very patient and very helpful.
Stacey Wirchin
Ed installed a new hot water heater tank. He was professional, courteous, and pleasant to work with. He explained all the necessary information thoroughly!!
Janet Becker
Their staff is knowledgeable and personable. They work efficiently.
Garry Mena
Arctic Mechanical always comes through. On time. And understand the stress I was under and made sure I felt assured that they would be there shortly to help.
John Baez
Nelson has responded to 2 of our service calls and has provided good service on both.
Joseph Farina
They gave me the best price and the earliest date for the work. The team came to the job ,worked hard from the second they got there until completion. They left the house exactly as it was when they came. Overall a great experience!!
Louis Roller
Claudio was on time and quick to determine the fault in our A/C system.
Aie Teck Lau
Nelson is very good. He knows exactly what to do. He is very efficient, capable, fast and clean. He is also very pleasant.
Ron Japha
recommend Arctic, prompt estimate and scheduling of work, done correct the first time, workers were diligent and knowledgeable
Connie S
Great customer experience beginning with initial consultation through install of systems. Very professional and clean. Work done in a timely manner and left my home as clean as they found it.
Dan McNeil
This was the second service call we has about the loss of freon. The latest call was on Tuesday. We were told that the boss would have to be asked how to proceed. As of Thursday, we have heard nothing and still have no heat,
Matthew Viani
Highly recommend. These guys are knowledgeable, professional, responsive, reasonably priced.
Yaniv Schiller
Jeff was fantastic at coordinating the great service provided by the team. Impressive diagnostic and repair on our complex systems.
Thank you Luis.
Diane Davol
Nelson was knowledgeable and courteous and was able to source out the root of our problem.
Larry Dorman
The service was on time and efficient.The serviceman was skilled and answered all my questions.Excellent overall.
Gina Uy
Ken came to fix my washing machine. He fixed for 5 mins. He can diagnose the problem right away. Brilliant man. I love Ken.
Anne Servitto
Timely. Professional. Very clean. Pleasant contractors. Reasonably priced. I highly recommend them. I will be giving them more business.
Stephen Batkin
Showed up on time, quick diagnosis and repair.
And he explained what was going on and why
John ODonovan
I had a mini-split system installed. They were timely and responsive. I would highly recommend this company!
Mike B
Outstanding vendor. Courteous, professional and knowledgeable staff. Highly recommend.
Ginger Waters
Technician was waiting when I got home. Very pleasant.
William Ingraham
Luis did a great job.
Jason Sauer
Awesome service from a reliable company - highly recommend! Simply the best!
Peter van Vliet
Great people. Super responsive. Thank you!
Nicholas Cammarano
Came day of and fixed my problem in less than 30 min. thank you!
Michael Kaufman
Perfect
Larry Turner
Knowledgeable and came promptly on time.Fixed the problem!!
Michael Carp
Great service and fast response times. I highly recommend Arctic Mechanical.
jill caslin
Nelson, the service man, was excellent - friendly and capable.
Jim Seguljic
Wonderful service and all were professional and easy to work with.
Edward Levitan
Timely, friendly and professional service by Nelson.
Ben I Ouedraogo
I wish to appreciate Juan’s professionalism.
E Cotter
Always professional and quick getting the job accomplished.
Anthony Dowding
Excellent and prompt service was provided
Lawrence Culleton
The youngster was pleasant and professional..
Keep him..
Marco Martinoja
Excellent
Louis Giampa
Professionals do polite
Loring Allen
Great customer care and easy to work with
John Messina
Very professional
Savage D69
Great guys. Awesome work
Noah Dorsky
Professional, courteous, considerate and prompt.
marilyn tokayer
Very helpful
Avi Haller
Great company and very reliable !