Reviews of Gold Star Services. (HVAC Contractor) in Wilmington (Delaware).

Gold Star Services

0 Reviews

231 Comments

HVAC contractor

HVAC contractor

21A Industrial Blvd, New Castle, DE 19720, United States

Description

Information of Gold Star Services, HVAC contractor in Wilmington (Delaware)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of Gold Star Services

Reviews of Gold Star Services

Monique Stokes

I just just want to thank Rich for his kindness and professionalism and making it possible for me to finance my new HVAC system. Rich explained everything I needed to know about my new system and made sure that it was financed at a affordable rate. I would also like to thank the (3J's) John, Jason and Jamir, they were all kind and professional. They removed my old HVAC unit and installed my new unit without leaving any trace of dust or packaging. They explained how the unit works in detail and they even installed a carbon monoxide detector in my home. The new programmable thermostat can be operated via my cellphone and they were very helpful in showing how to use the thermostat app., on my phone. The HVAC unit is running quietly and my home is already cooling down. Thank you Gold Star Team!

Barbara Ruggiero

On Tuesday my AC unit stopped working and with this heat and health issues needed to be looked at ASAP. I called to have it repaired. They were able to send R.Smith right away. He was very knowledgeable and professional. The unit had to be replaced. He took all measurements and was able to get me a replacementat for a reasonable price. The best part was I could get what I needed and have it installed the next day! The installation crew arrived on time and were very pleasant,professional and answered any question I had before they left. It was a great experience from start to finish! I would highly recommend this company but...they cut wires and removed the power company's equipment without my knowledge. I'm pretty upset. Now I have to let the power company know and I'm sure I will get a nice bill.

Susan Davis

Dennis arrived early! He was professional and efficient. He found a problem, showed me the issue and fixed it without hesitation. He explained what he was doing, the cost and why it needed to be done. Great experience. Will definitely use this company from now on.

Charles Breidenbach

We decided to use a new Heating/Air Condition company for our semi-annual maintenance. We hired Gold Star Services and was very pleased with their service. The service person's name was Ethan Page. He was very knowledgeable and explained everything I needed to know. In fact, we have signed a contract with Gold Star Services and requested Ethan to be the only person to come when we need maintenance or service. We are very pleased with the service and would recommend the company.

Carol Moore

Duke was very professional and personable. He explained what was needed to keep my system running efficiently as well as recommended a carbon monoxide detector be placed in my home. He informed me that Goldstar uses Defender products if I wished to look them up. I could see that he enjoys his job.

Lauren Marks

Had my regular maintenance and John Howell was great! He was personal, professional and efficient. He clearly communicated some opportunities with my system to have it run more efficiently as well as cleaned out accumulated dust. Always a positive experience with Gold Star. Thank you!

Karen Jones

Our technician, Rob, was very professional, polite and knowledgeable. He explained everything and ensured our heating system is performing at peak performance. I renewed our maintenance contract because Gold Star’s service has been excellent.

Greg Speakman

The Gold Star installation crew, lead by Jason Hanby, Jiair and Josh, were great. They did an outstanding job. They really cared about treating our home as if it were their home. They used drop cloths were needed and utilized the easiest path, with the least amount of obstructions, to remove our old equipment and bring in the new equipment. They even made custom pieces for our system on the truck. Sealed all the seams with either silicone, tape or both. When an option that we requested to be added wouldn’t fit, they immediately notified their office, who sent a supervisor to explain why and how it would not fit due to the available space on our system. At the end of installation they even gave us a little training session on how to operate/program our nee thermostat, how and where to changed the filter, how to check the UV light, how to check the Wet switch located in the pan at the bottom if the furnace. Overall we had a great experience with this company and we WILL be recommending this company to anyone in their service area. Thank you for an OUTSTANDING job!

Oreo Baby Daddy

John's team at GoldStar called the day of service to see if I was available for an earlier appointment and then arrived at that time. Communication +100 John was professional, courteous, and efficient in diagnosing the problem with our heater. He explained the issues and options in a way my wife and I could understand. Professionalism +100 John was personable and likeable. Personality +100 John needs a raise! :)

Michelle Medico

Gold star technician, Duke Smith was awesome! He was so nice, friendly, informative and very thorough. He noticed that I didn’t have carbon monoxide detectors and explained the importance of having them. I will be requesting him as my technician in the future.

Jill T

I was having electrical services done when my heaters stopped working. GoldStar came the next day. They were responsive, polite and professional. I also had a maintenance appointment scheduled the next week. Very reasonable pricing and friendly technicians who explained exactly what they were doing.

C. Emerick

It was easy to make the appointment. Jon Howell, the technician, was prompt, professional, and personable. He answered all of our questions prior to signing an annual contract in addition to the service done that day. He was also very helpful about forwarding information for filters.We found Jon to be an excellent representative for the Goldstar company.

Glen Ragan

Gold Star technician (Duke) did a thorough check of the pressures, etc. in my Heating system, replaced my electrostatic filter and my Humidifier filter. Duke took the time to explain the different checks he was doing. His customer service was excellent and I highly recommend Duke and Gold Star!

Dirt Digler

The repair man Davon Richards delivered one of the best experiences I’ve had with this company. Prompt, courteous, respectful and informal. Whoever hired this guy thanks and now hire more like him. Give that guy a raise immediately. He did the job and I have 0 complaints.

L J

I called Gold Star Services to perform routine maintenance on my air conditioner and to repair a slight leak. The technician that they sent, Duke, impressed me because he was very knowledgeable, detail-oriented and customer-focused. He is a great asset and ambassador for this company. All of the people that I dealt with on the phone were easy to work with, professional and definitely showed that customer satisfaction is a top priority for Gold Star Services. I highly recommend this company and will continue to use them for all my HVAC needs. The technician, Trevor, was great, also. He performed my heater maintenance with expertise and a focus on customer satisfaction.

Sunnie W

I just had my heater serviced by a repairman named Joe B. from Goldstar Heating and I was so impressed by his knowledge, his courteous manner, and his recommendations for maintenance. Joe also showed extreme patience with all my questions and educated me on my heating system. He repaired my system in a timely and professional manner and I felt confident with his skills and honesty. He did exactly what he said during the initial diagnostic. 4+stars - Susan R.

Sandi Miller

Excellent Service! Duke was great. He was very professional, knowledgeable, kind, pleasant, and most of all patient. As well as being accurate at his job. He knew what he was doing. Duke is a keeper. A++

Samar Madanat

Robert Roselli did a tune up on his first trip out here and found an issue that was taken care of today. He’s very knowledgeable, explained everything so I understood what was going on. Would definitely recommend him.

Jinnie McBride

Phil Hynson came to diagnose the heater problem . He very quickly discovered the cause and took care of the problem. I would be pleased to have him again. He was professional and polite and knowledgeable. Davon was polite and professional. He was very thorough in performing my heater maintenance and explained what he did. And reported to me the condition of my system.

Natasha Coleman

The work itself was great. The workers showed up on time. They were very professional and polite. They protected my carpet with tarp to prevent tracking dirt into my home. For the work they did I think was done pretty quickly as well. There are a couple of things preventing me from giving another 5 star as I did previously. My install was done on 12/21. When the workers left everything was great. My home was heating properly and I was very comfortable. By the weekend we experienced the coldest weekend thus far with temperatures in the teens. I am not sure how that affected my system but my heater constantly ran and wouldn't get to or keep the temperature that was set on my thermostat. I called the number on the website which states 24 hours service around 1pm and waited for a call back. After an hour I kept calling and didn't get an answer so I waited for my call back. It was close to 4pm when I finally got a call back. I explained what was going on only to be told that the soonest they could get someone to my home was Wednesday 12/28. Now I mentioned this was a "new install" and there's no way I should be experiencing these issues in less than one weeks time. I asked if they had some that could call me in the midst of my waiting to maybe troubleshoot the issue because maybe it was something minor that could easily be fixed over the phone. I was told that with it being the holiday weekend that it may be a delay but they would have Mike( can't remember the last name) give me a call ASAP. Needless to say I have still not received a call and it's Tuesday the day before my appointment. I would think with issues with a new install that it would be more immediate attention to an issue especially issues in less than one week. I have been manually controlling the heat to my home for the last 4 days to keep it comfortable without having the heater constantly running to increase my electric bill. I understand it was a holiday weekend but I would have expected that some time type of follow-up call would have occurred or at least they would have found a way to work in a visit by yesterday since the system is so new

Sharon Wasko

Rick was very professional and thorough. He was pleasant and walked me through all the details related to our heater issues. I would request him again for another service call if needed. Thanks!

Rocco DeMaio

I have an annual contract with Gold Star which I renew every year - they send out competent technicians twice a year to perform maintenance on my heater and A/C and make recommendations if any repairs are needed. Today we had John who did an excellent job and spent the time to make sure everything was done correctly.

Nathan Meyer

Joe was professional and knowledgeable. I felt comfortable enough with him answering all my questions that I signed up for the annual service agreement. The part is on order so I will update this once all the work is completed.

Clara Martinez

Robert Roselli was one of the best technicians I have coming to my house. Looks like he really enjoy his job. Very professional and helpful. He helped me install the add and set up the acc. On my phone, without hesitation. Thank you Robert. You’re a ⭐️⭐️⭐️⭐️⭐️

Gregory Harris

The technician was fantastic. Complete service, so effective his testing identified a gas supply deficiency that led to a repair by our gas supplier immediately. Continued use without repair had potential impact. Great find!!

Harry Ryan

John Howell is a very polite young man with excellent work ethics. He performed the inspections, explained what was done, and gave recommendations for improving the system without exerting sales pressure. We are very pleased with the quality of your technicians. Please keep it up.

Jack Higgins

Very responsive company. All service personal have been knowledgeable, personable and effective. We’re very happy to have be selected Goldstar to install and service our HVAC system. John, who provided today’s service was very professional in all aspects of our interactions. Five star service!

Jerry Doherty

The guys were on time and professional, covered their shoes before entering my home. Didn't leave until I was out of questions and satisfied with installation and service call. I will definitely use Gold Star in the future.

Darin Lorenzen

The tech showed up about 5 min early, was very friendly, knowledgeable, and professional. He showed me all the concerns with my system, gave some recommendations, and his typed up report. No pressure from this tech to use their business again, but I will.

Kathy Pierce

Very pleasant and nice. Explained to me everything he was doing and even showed me a filter that I had no idea was in my heating system. I would highly recommend him to anyone and your service!

Kathy Costello

Goldstar replaced the heating & AC in my home, I have a 10 year warrenty with them. Rick was professional, on time, friendly & respectful of my property. I have had a couple issues with my system through the years & they were quick to come & perform repairs.

K S

Gold Services installed our HVAC in 2014. We neglected to have them do yearly maintenance and then we had an issue with our AC (summer 2022) and called to them to look at it. They were just fantastic. They came in, fixed the problem and noticed other things that were under warranty that they repaired/fixed. We then got smart and got the annual service contract. They came in to do a HVAC maintenance visit and recommended other repairs that were still under warranty that we should do. We were a bit surprised that all of this work was still covered under warranty. I am so impressed with Gold Services. So glad I chose them to install our HVAC.

Andrew Daller

Gold Star does great work, and was responsive and accommodating after a scheduling issue they were responsible for. Most recently the technician Roddy was here, and was extremely professional and informative.

Riley Walsh

We have used these guys for a few years now and their repair people are great. We had some problems when they installed a new water heater and AC for us in 21, but they made it right and have been really good for us ever since.

Warren Miller

Ethan serviced the gas furnace, was prompt, professional and willing to answer all of my questions. The service is top notch and I highly recommend Ethan!! Shane was professional, knowledgeable and did an excellent job of tuning up the AC unit. I am very satisfied with his services and would recommend to anyone seeking AC services. Also, secured family plan contract for the year. Well Done!!!

Dave Snyder

The Goldstar rep did an excellent job determining the problem with our heating system, communicating the problem, our options, pricing and timing. Dennie and Shane are highly experienced, knowledgeable and patient. The crew that came to install a new furnace were excellent as well. They worked time efficiently, collaboratively and communicated well with us during the process. We didn’t have heat in as couple of cold nights so they got the job done quickly. We got a better heating system at a fair price. Subsequently, their maintenance of our system has been excellent!

Slicemendicem PSN

Had a water issue in my basement over night. I called at 630 am for an emergency service since I have no heat. While cleaning up, they called back within an hour and let me know they would be there as soon as they could but my time window was 8-12. Rick got here about 1130 and he was great. He went right down to the unit and looked over everyhthing. He saw the wet switch was tripped and explained that the switch shuts everything down so more damage does not occur if water gets into the unit and sprays around. He checked over the whole unit, wiped up the tray of any remaining moisture, and reset the unit. Waited until the start up process was finished and said everything checks out and we were lucky that nothing was damaged.he was very professional and courteous.

Barbara Levittan

Very pleased with Goldstar and their services - easy to reach to schedule maintenance or answer questions. Roddy Honey , the technician assigned for the maintenance service today was professional, courteous, explained everything he was going to do and did, including calling out recommendations that we could consider.

Carole Robertson

As always, Goldstar is the best! They installed my Furnace and A/C 7 years ago and have done a great job with any maintenance or service call repairs. Highly recommend them!

RobertaH

Ethan Page went above and beyond to get the WiFi fixed on our thermostat. He is professional and friendly. He did a great job explaining the furnace and thermostat.

Jeff Windsor

I’ve used Gold star on two occasions thus far and compared to other hvac companies I’ve used they are certainly the best including their customer service. I would highly recommend this company without hesitation.

Sally Thomas

I had to call 1 week later for advice concerning an uncooperative filter. Since Jon thinks outside the box, he came up with a cure that was pure genius. Jon is all about great customer service.

Russell Fair

Received a call day prior to appt. Showed up on time. Put plastic on shoes when testing thermostat. Very friendly, explained everything when finished. Would recommend!

Jason Ciccaglione

John Howell is a great service technician. He arrived on time and was very professional. Upon completion he explained the service he provided and gave a few tips to keep the equipment running in top shape. The pictures he showed me on his tablet gave a good visual understanding to the steps he took with today's maintenance.

Laura Lengyel

James, our technician, was very professional, polite & pleasant. He informed me about the system & some of the items that he saw & what my options were. Very happy with the service.

Dawn Thompson

I was very pleased with the service that he did.He was a very nice people pleaser. I would definitely recommend your company. I need a receipt that I had your company do a cleaning and a (tuneup)on the system at 39 Newtown place,Barrett Run,Newark,De.

Allen Anderson

Roddy did a great job. Professional, knowledgeable, and friendly. I highly recommend him for all your hvac needs

MC

GoldStar has done a great job maintaining our HVAC system! Our tech is Ethan Page--he is very knowledgeable, thorough, explains everything very well, and is a very nice guy to boot! We've been impressed with GoldStar's clear communication on cost and how best to maintain our system (including ways to save money). We look forward to working with them for many years!

Chris Golla

showed up on time, very polite. Was here for an hour so so then showed me his findings and explained everything thoroughly. Great Service

DEBORAH MCKEAN

Routine maintenance visit. He seemed very efficient, thorough, and professional. He was very good at answering all my questions and did a great job.

Robert Lewis

Our Tech, Ethan was great. Very polite, knowledgeable and informative. Explained our system and how it works very thoroughly.

Robert Harron

Technician was very courteous and informative. He explained what he was doing ahead of time and was knowledge about the features and addons we had. The service was quick but thorough. I feel confident in my system and choice of HVAC companies with how this technician represents them.

Kathleen Higgins

I purchased my HVAC system from Gold Star 6 years ago and I love it. I also loved the price, thousands less than competitors. I have always been impressed with the quality and professionalism of their team. Today I had my Heating System serviced by John Howell. John was prompt, professional, and so nice. He explained every service he was performing, answered all of my questions and delivered excellent service with a smile 😃. What a delightful experience. You get 5 gold stars from me⭐⭐⭐⭐⭐

Susan Smedley

I cannot give enough praise for the serviceman who checked our system today. He was polite, professional, sensitive and I am confident in his ability to have done a great job 👏. …

Wanda Gino

Robert was terrific! Very friendly but also professional. Explained everything he did in great detail.

Mark Silvestri

The technician Ethan was outstanding. Very professional, took the time to explain in detail what was going on with our HVAC System. Will definitely use Gold Star Services again.

Deborah Bowser

Ethan was polite and he answered my questions without making me feel as though I was being dense. He explained what he did and was just pleasant.

Charissa Verheul

Dennis was helpful and patient while he answering my many questions and requests. He explained what was happening with the part of my system he was repairing. Anyone who may need heating or air-conditioning repair or maintenance would benefit from their experience and expertise. Company wide all of the GoldStar representatives are helpful, responsive to questions and quick to respond with scheduling. As always a great experience! Thank you. Mrs. Frank Verheul

John Dessin

Robert Roselli was the technician who came out on Friday. He was on time and was very personable! He did a great job! Very happy with Gold Star!

Inerje Barrett

Extremely professional. He took his time to answer my question with calm and great knowledge. Incredible work and service. I would recommend these guys to everyone.

Jan Sochurek

We are very satisfied with our first experience with Gold Star Heating and Cooling. Communication has been great - whether it was phone or the text, we were kept in the loop as to when their technician would arrive. Ethan, our tech was very professional and thoroughly went over our HVAC system. He even checked out a vent issue we were having and was able to resolve the problem. He clearly explained the current condition of our HVAC system, what all he cleaned and what he tested for functionality. Ethan did a fantastic job and we really liked his professionalism.

Keith Robertson

Dakota is knowledgeable about HVAC systems. I inquired him about few items and he responded on point with confidence. He did excellent job

Crystal Smith

Robert was professional, knowledgeable, friendly and thorough while completing maintenance on our heater. He answered questions I had regarding the humidifier attached to our heating unit and gave helpful suggestions when needed. Very pleased with the service!

Scott Dechen

Awesome experience! Easy scheduling, timely communication of appointment, appointment reminder and scheduled technician. Service and price as promised. No hidden fees. The technician (Ethan) was polite, clean and neat and very efficient; he is well deserving of a five star rating!

Sid Sharma

GoldStar has been an excellent business to deal with. Their costs are reasonable. Very responsive to our calls. Devon Richards was a professional technician who provided the maintenance services today.

Marc Wysocki

We had 2 units serviced by Gold Star on 8/4/22 and they were on time, profession and performed a quality A/C maintenance. We bought both of our heating and A/C systems from Gold Star 6 years ago and they have kept them running very well through their maintenance plan. I highly recommend Gold Star if you have not tried them.

rhodah harrell

This was an emergency weekend call on the hottest day in July. Gold Star was so wonderful to work with. The office manager who took our call was kind and friendly and the tech who came out Kevin, was the best we have ever worked with. He diagnosed the problem And went to work right away. He was professional and very friendly and took the time to clean up. Thank you Gold Star and Kevin for making a miserable weekend a happy one again. 😊

Walt Schleicher

11/10/2022: Denny is very knowledgeable and professional in providing good advice and details about our system. 1/28/2021: Shane was very professional and did very good work performing the heating maintenance today. Very satisfied with both technicians now, Shane today and Barry on the initial visit since becoming a customer 6 months ago. Barry was the most professional and knowledgeable service technician that I have ever dealt involving the service requirements for my HVAC system. He was here for an extended period of time completing a thorough investigation and servicing of the entire unit, inside and out. He discovered a small gas leak at the fitting within the line and took the time to show me and what he did to correct it and make it safe again. Barry really shows his dedication and pride in doing the job right, and we truly appreciate all that he did to make us feel confident that our system is now operating at peak performance. I hope he will be available any time we need service and during our annual maintenance visits as we have signed up for the Gold Star service agreement. Barry and Gold Star came highly recommended by our neighbor, and I will also pass on the good word and recommendation for Gold Star. Keep up the good work, and keep Barry happy:)

Adrianne Moore

Ethan was a great technician. He explained what he was going to do at each stage and was knowledgeable and professional. Based on Ethan's visit, I would recommend using Gold Star. I felt comfortable working with this company from the first call I made.

Steve Altorfer

Denny was very professional and knowledgeable. He responded to all my questions very thoroughly and I did not feel like he was trying to sell me something. I would highly recommend!

Allison Donohue

Ethan was very efficient and knowledgeable. He answered all my questions and did his job well. Pleasant young man and I would definitely recommend GoldStar to all my friends!

Brandon J

Davon was very professional and knowledgeable. He took the time to explain everything he did and answered all my questions. Thanks to Davon and his excellent customer service, we will continue to use GoldStar Services for our HVAC needs.

Rick Warner

Duke from Goldstar was great. He was on-time and was very courteous and professional. He took the time to ensure that the job was done correctly and then shared the results with me. I highly recommend.

Cyndi Kowalczyk

Duke was a pleasure to work with. He arrived early an presented professionally. He was knowledgeable about my new HVAC system and answered questions and made adjustments to improve the air flow in my home.

vivian blackshear

Davon was an absolutely wonderful young man and technician!! He did an awesome job !! When coming to Service my Ac and furnace. He was very patient with me and my questions!! Job well done! I would like for him to come Service my units always!! Gold Star you have hired a young man, that's professional and pleasant!! Way to go Davon!!!!! Blessings!

Steve Elwood

Very rainy morning,Appt.was scd.from 8-12 and Duke was here right at 8am sharp! He was very respectful of the house considering the weather, Slipped on his shoe covers whenever he had to come in.Explained everything he had done and even showed me the readings on the gauges. He's a great young employee and a definite asset to the company! Thanks Duke and thanks Gold Star

BARBARA FOX

Gold star is a great local business! They are professional and prompt. Trevor is very knowledgeable and friendly. He fixed our AC unit. Very thorough. We will definitely use Gold star in the future!

Sinsae D.R.

My repair guy was on time, very professional, informative about the system and gave suggestions on how to better utilize my system.

Tom Garrett

Rick was very respectful and nice and took care of the issues. promptly. Also explained everything clearly and said they'd be back as soon as possible will the new parts.

Barry Parris

The crew showed up on time very professional left my house cleaner than it was the AC system Daikin great unit you can barely here the unit running cools very well and also have peace of mind with 12 years parts and labor everyone in the crew knew their job very happy

Susan Vollum

Ethan was my service technician. Always professional and friendly. Explains well, on time.

matt simons

Rick our service representative was nice, professional and diagnosed our issue with minutes. Extremely happy with Gold Star. Would absolutely recommend Gold Star Services!

Carol Moore

Joe Broderick knew exactly what the problem was with my heater when I told and showed him the lights that were on with my new system. He explained it was a safety measure for the system due to the freezing temperatures and the water release hose. I was quite surprised since prior to his arrival the system had started to function again. I have dealt with other companies prior to becoming a Goldstar customer and seen that if the system was functioning the technician would write it up as such and leave. Joe not only knew what the problem was but was able to tell us what to do if the problem occurred again. He was pleasant and efficient. Once again I. am glad that I chose Goldstar as my heating and cooling service..

ardis stein

Robert was very knowledgeable and professional. He took time to explain things to me. I am totally satisfied with your service

Lisa Silicato

I highly recommend Gold Star. The men who came to install new Ac Unit , new heater and water heater were professional with their work and explaining how everything works. I am extremely pleased with my new system.

John Bokop

Ethan is an asset to the Gold Star company. He did a wonderful job and explained everything to us. We think he has a great future. Thank you Ethan.

Linda Fahey

They were very informed and professional. They arrived on time and made sure drop cloths were put in the area required. They actually noted extra work I requested wasn’t needed, so I felt they were honest and it saved me money. They made me feel comfortable and answered all of my questions. I would highly recommend this company.

Tom W

John from Goldstar was our technician today. He arrived timely & explained in detail the work to be performed & was quite knowledgeable & pleasant. He was responsive to any questions & performed the work as described efficiently. Extremely pleased with John.

Shirese Williams

Was very respectful informed me on what he was about to do step by step which I needed because this was my first time getting it done and it was well over due but from here on out I will be getting in touch with Gold Star ⭐️ once a year

Brett Miller

Shane did a great job of diagnosing my heat pump which saved me from having to replace the compressor. Shane is a master at his trade!

Donna J

The technician John was wonderful. On time and very polite. Explained a few things about the heat pump I wasn't aware of.

Jason Ancillai

We lost our HVAC this past Saturday. The outside unit had a problem with the fan. I contacted the company and was spoke with a friendly and very accommodating member of their staff. She was able to schedule a technician to come out the next day. Phil Hynson arrived as scheduled and was able to diagnose the problem, found a temporary solution while they order the necessary parts and was able to get air running back in our home. He was professional and hard working to get the system online. I have been thrilled with Gold Star and I highly recommend them for all your HVAC needs. Thanks again!!! Jason Ancillai

Cherlyn Betts

The service was done very well, the technician James Kent made sure our needswere met. He was courteous and professional, I am very happy with the service provided.

Rachel W

John was very professional and was able to go over every detail of the service he performed, including pictures of the before and after.

M.M. Shahparan

I did service from Gold star through Phil, he was very knowledgeable, good behavior & cooperative. I'm very satisfied his service & Gold star.

Patricia White

The Company is fantastic to work with. The employees very knowleadgable, on time, prices are good and they clean up like they were never there

Peter Gattinella

Duke S. was very professional and friendly. He did a good, thorough job. We hope to see him again.

Black Money

They came early and was very professional. They even came back to fix a spot that was leaking air within the hour. My floors weren’t damaged they had covers on the floor all the way through the house. I will be using them n the future when my other unit goes out. I highly recommend this company. And those guys work hard they need a pay raise.

Matthew Hargrove

I had my heat pump replaced 3 months ago and a technician came out to make sure running properly. He discovered the fan on the outside unit was loose and he fixed it He was very respectful of my home and my old dog

Claudia Brady

Phil was timely, courteous and thorough. Installed a capacitor righ away after letting me know we would be needing one. And advised that there would be another piece needed soon. Thanks Phil

Cheryl Claudio

Rich came out to go over what this company has to offer. He was awesome from the beginning. Super friendly, super professional but super laid back as well. Definitely a people person!

Tanya Billups

Thorough and clear maintenance needs, shown & explained. Duke was Friendly, polite, informative and professional. Thanks for good service & service professionals.

Ralph Hooper

The Gold STAR technician that serviced my HVAC system today was very professional, he was on time, respectful to my home and did an excellent job. He assured me my heating system would be more efficient going forward. Great job.

Barbara Graziosi

He did a great job and will be back for further checkup on our furnace! We are very pleased with Goldstar!

Tracy Bowers

Tech extremely polite and pleasant. Annual maintenance I felt was thorough and useful and warned me about potential problems.

sue murray

John has provided such great service. He solved some issues, and did a great job explaining everything! Excellent experience. Professional, knowledgeable. Great service.

Jack McAllister

Tyler did an excellent job. He was very pleasant & explained everything he was going to do in terms that was easily understood. He took before and after pictures of his work which was very helpful. I would recommend Gold Star Services without hesitation. Their customer service is outstanding.

FRANK DERVILLE

Quick responsive service. Technician was prompt, knowledgeable, and fixed the problem on first try. Good man.

Jael Gardner

He did a great job! He checked to make sure heating system worked. Very friendly and personable!

Deanna Martin

The representative of the company was very helpful and gave quite a bit on information on the work provided and some options for upgrading some of the parts

Susan Davis

Gold Star installed our heating and AC system in 2016. So far we have not had any major issues. I do feel that the service seemed better before it was acquired by Morevent Heating and Cooling. This year they were not able to accommodate the oil heater cleaning and heat pump maintenance this past year due to lack of technicians and did refund some of my maintenance agreement since I had already paid for it. The recent service by Derek for the A/C maintenance was good. Hopefully Gold Star hires more experienced technicians so that scheduling maintenance and service can be accomplished more quickly and efficiently.

Joe Iademarco

Great service from beginning to end! I had Gold Star come to perform a check-up on my heater. The guy on the phone was patient while helping find a date and time that worked with my schedule. I received a text before the service tech had arrived, it included a link which provided the name, work background, and photo on the tech who would arrive. Taylor Reid was our tech. He was professional and knowledgeable. He explained what he would be checking and why, and later briefed my wife and I on how our system was doing. Fantastic service!

NiC Legge

I had 3 VERY professional and experienced technicians come out to my house and install my new HVAV & Heater in less than 8 hours. Showed me everything while they were doing it and explained what they were doing. I learned a lot and before they left,and they cleaned up everything and made sure I was 100% happy and understood how everything works including my new thermostat. I would recommend them to ANYONE and EVERYONE!! Great company great people!!

Kelly Matthews

There were four young men installing our air conditioning unit. They were prompt friendly professional and explained everything they were going to do ahead of time made us feel very comfortable with their work. The entire system was replaced in about four hours. The system works great and we would recommend them to anyone.

Ryan Matthews

I would like to say Thank you to Gold Star! Job Well Done! Roddy was our maintenance guy for the service. We were pleased with his service and knowledge of the system. I would like to personally thank Roddy for willingly teaching me about our system. He took his time and was very thorough. I appreciate that Roddy went above and beyond to help. Be blessed and encouraged Gold Star! Ryan and Family

Brian Hinds

Ethan took pictures and explained all issues to me. He was thorough, polite and took the time to explain things to me and answer my questions

Anthony Piovoso

Robert did a excellent job. He handled his work in a professional manner, is highly competent in his trade and has great communication skills. But I say this about all of the Goldstar people I've come in contact with; says a lot about Goldstar that hires employees like Robert.

chetan patel

WOW ! What A Great Service ! “JOB WELL DONE” 👍😊 Thank You Very Much ! TO Mr. Shane Donahue & Team Members ! …

M White

Company is professional & prompt. I was having routine A/C check & Denny had to go into my under home crawl space 😵 He found large leak & mold damage. He provided me with lots of pictures of the existing damage.I initiated discussion of replacement v. Ductwork repair. I felt he was upfront & honest in his assessment. NO HARD SELL. Would like him to continue to do any follow up maintenance checks. He provided me all the documentation I need to provide my insurance company.

Lori Alexander

I was extremely happy with Phil Hynson who came out to repair my hvac system, he knew exactly what the problem was right away…. Phil was very professional and knowledgeable.. He explained everything I needed to know about everything he did to repair my hvac system.. job well done Phil!😌 …

Catherine Menking

Really appreciate Trevor’s time, patience, and knowledge on a recent visit. Our heater stopped working and Trevor was able to troubleshoot and find that there were actually three issues contributing to the problem. Very glad that he was knowledgeable and able to diagnose a complex situation and get things on track. Also glad that we had a technician arrive within a few hours of calling for the appointment. Consistently good service from Gold Star, glad we got our new unit and warranty with them.

Thomas Galgano

All three Gold Star Techs (Jason, Justin and Antonio) did an excellent job. They were prompt and efficient. They maintained a clean work space, and answered my questions and concerns promptly. They were professional, polite and friendly. I would recommend Gold Star to my relatives and neighbors. Shane Donahue, the Gold Star advisor that sold me the system was also very professional and knowledgeable. He showed me the problems in my current system, and while one was significant, he did not exert any pressure for me to buy a replacement from him and was willing to provide the needed repairs to my unit if I preferred. However, when he offered to provide next day installation of a replacement system (unheard of in this day and age) it convinced me that this was what I needed to do. Blessings, Tom Galgano, Sr.

pierre charles

Rick was very helpful and professional and he calmed my anxiety of having no heat, He arranged for me to have temporary service. Good job.

joe bates

I like the guys! So far in a little over 2 years of doing business with them!! And all is great

Renee' R

Awesome experience and very professional. This company is wonderful because of great employees like Joe.

Denise Landis

Phil, the technician, was knowledgeable, polite & efficient. Wore protective covers over his work shoes and explained all details of the maintenance. Very good service.

Rita Butter

Davon was very pleasant and professional. He performed very focused on detail and completing the services both inside and outside. It will be a pleasure for Davon to continue to service my unit . Thanks

Paul R

Because my units are two years old or less, I only have the heating maintenance done every two years. Ethan was terrific! First, he was punctual, friendly and respectful. He explained how the systems were performing and did a thorough job. I scheduled to have him come back for the annual AC tune ups in 2023. This company has been excellent to work with, be it the installation of a new system or routine maintenance on units!

Nancy Martin Hanson

Trevor excellent. Timely , and Responsive to my concerns. He had to come back 7/15 for an emergence visit and replace a part in the compressor unit that had just tested ok yesterday ( had yearly maintenance)(7/14 ) . Everything seems to be working well now. Thank you Update July 18 Trevor came back to work on the unit outside again. The compressor wasn’t working at optimal and Trevor worked very hard in making sure everything worked well. Thank you again Trevor Great job 👏

Ren Robinson

John was very thorough and explained everything he was doing, and also gave suggestions on system maintenance.

John Landau

Quality job and techs couldn't have been nicer and respectful of my home. After 2 1/2 years had a part go that was under warranty and he diagnosed and fixed in half an hour. Btw.. it was 94 today so I appreciate prompt service.

Christine Mastrangelo

Robert was professional and sociable. I was very pleased with the service and greatly appreciate the Veteran's discount.

Esteban Ferrer

John was here today to install a sensor that he discovered was malfunctioning when he was here for annual maintenance a few weeks ago. He did so efficiently and well, tested the system and provided practical advice on setting thermostats. As with his prior visit, John was polite, attentive, articulate and just plain nice. He also suggested a potential fix for a long term problem with heating one of our bedrooms, on which he will follow up with Gold Star. As well, the company was very communicative…thru phone and texts…on the status of our services request. I’ve used Gold Star exclusively for the last seven years and always have been delighted with their work.

francesco vattilana

This young man Trevor I thin his name is is awesome. I want to make sure I recognize the right guy. He has tattoos on his arms and nice short haircut. I actually requested this young man.. We had 2 prior appointments that Goldstar didn't show up for and wasted my day. I also to speak to managment on 3 separate occasions and no one ever called me back.. I did get a hold of Supervisor named Mike Phillips. Mike did an awesome job in Fixing my issues..I will ad we had a decent amount of missed apoointments, we were told a motor would be covered under the warranty including the labor than were being charged the labor. Mike fixed the issues.. The issues cost Gold Star some money but I will tell you I deal with many people in my rental business and my Restraunt Management Position I have. I WILL recommend gold star services and have recommended the services to numerous people. The young man Trevor did a fantastic job he also had another young man that he was training with him this kid Travor is a bright young man definitely management /supervisor material all day long... and your customer service representative manager supervisor Mike Phillips he was phenomenal from my understanding gold star didn't know of any of the issues we had in the past and recent with missing appointments and he fixed it. Keep On hiring people like Trevor and Mr Phillips for your business and it will will just continue to grow exponentially.

carmensalsera

DUKE SMITH was the technician. He was polite and was able answer questions I had. Excellent work ethic. Very professional and pleasant! A great experience.

Doneen Stanek

We have used Gold Star for years and are very satisfied! Trevor was very knowledgeable and took the time to educate me about my furnace.😊 …

David Chapman

I have mixed reviews on this company, but i'll lead with the positive. It is clear that the company cares about their reputation and remedying a poor experience. Sadly this isn't as common in many industries as it should be. Having received a quote from Gold Star, I felt that i was being played for a fool, and expressed my concerns here. Shortly after, a manager called me and we spent a good portion of time discussing the interactions between me and Gold Star, with his sincere apologies and attempt to remedy the experience following. It was a good conversation and i'll possibly give them a second shot next time i'm in need of HVAC service. I'll say this, as with all things, it is appropriate to shop around and make an informed decision. It is also important not to feel pressured into making a decision either. Get a quote, have it written down, and get a time frame to get back to them to accept it. If a company gives you and offer that relies on your immediate acceptance, that should tell you something. My initial quote from Gold Star was ~$1600, which I declined, and found a more appropriate quote of $350. Again, the manager appologized for the exaggerated amount, and was able to offer ~$720, which was still more than twice what I was able to source. But shop around, find the best offer and best time frame that works for you. That said, the Gold Star technician who came was friendly, and courteous. The manager was understanding and owned the sales experience that followed. I've been led to believe that my experience is not customary, and he made amends for it by waiving the call out fee I was billed.

Pamela Minchew

If you need a New AC/Heating Unit (Heat Pump) call Gold Star it a Excellent Company. And the Sales Person/Installer’s they know their stuff. Thanks So Much

Andre Ellis Mack

The tech did a great job communicating with me he’s answered all my questions with a smile

Mrs. G

I needed a new AC unit and my neighbor highly recommended Goldstar. The sales manager Rich came to my home and explained everything in detail, he was very polite and professional.

Gary Santora

Rich was very professional, responsive, and punctual. He clearly wanted to earn my business and because he delivered everything he promised, he did. Very happy that I chose Gold Star for my HVAC needs.

Donna Dupre

Danny was my technician. He was very professional and I would like to have him dispatched to my home in the future.

Chau Nguyen

The technician didn't introduce himself. So I don't know his name. But he did good. We have our heat back.Thank to him , and thank to Gold star service.

Stuart Binder-Macleod

Rick and the team are great. Very professional and helpful. Service is outstanding. I highly recommend Gold Star.

Lance Love

I am so pleased with the whole process of Gold Star Services. Pete was great from the start. Bob and the crew kept the house clean and was polite with everything. Shane on a Sunday answered our question and still provided a service technician free of charge to look at our newly installed HVAC for my wife’s peace of mind. I am happy with our new product. It has cut the electric bill and we’ve had excellent temperature control cooling. Well done! Keep up the great work, and support the honest local business!! Thanks a million! Review update! A year has past and the system is running the same if not better! The annual service plan was adapted to help consumers absorb the cost! It’s small things like this we as a community are thankful for. Thanks Gold Star! 3 years later, the system is still strong. The last two technicians did a great job in maintenance with our HVAC.

Thomas M

A knowledgeable with quick of the issue. Very professional and capable. Very customer focused and interactive.

Jon Howell

We had a new HVAC System installed. All of the technicians were very polite and professional.

Terry Taylor

Duke was very thorough and professional. He arrived in a timely manner and did an excellent job

Cynthia Sherly

Ethan Page is very professional and polite. He explains necessary information re: the ac system. I am confident he is an asset to Goldstar‼️

Greg DuRoss

I don't believe in maintenance contracts because in my experience one does not get the service expected. Gold Star is the exception. They routinely spend an hour on a scheduled maintenance call checking all the components. I once had a heat failure on a cold winter Friday night. They immediately called back at 10 pm. We went through a reset process that did not work. I had space heaters to keep me warm overnight. They were here early on Saturday morning to make the necessary repairs and it was covered under the maintenance contract.

andrew dunn

Duke and another representative were very courteous went right to work. Everything they did he explained and replaced a part with no charge.

kathy Moran

I have a maintenance agreement with Gold Star, their Technicians are punctual, and very knowledgeable, I would recommend them to a friend, and have!

Theresa Stover

We had a repair and he did a great job! Went above and beyond studying until 7pm.

Robert Troise

The tech, John Howell was professional, courteous and knowledgeable. He explained every aspect of the service he conducted. He was very professional. The company provides great service at a fair price and is always punctual.

Diletta Szurgyjlo

Very friendly and gave excellent instructions on how to use thermostat on my phone. Please send Denny I did a service contract

Sydney Arzt

Ethan was a very personable and a thorough company representative. I will call upon your company again because of his service and also the company communication. Sorry I could enroll in your yearly plan.

TheZoesmommy1

Phil was absolutely awesome!!! He provided top notch service!!! Phil was so professional, knowledgeable, thorough, patient and kind. He knew what the problem was immediately with our AC unit. He even took the time to record before and after videos of the issue that was in the attic so we could see it. We really appreciated him taking the extra effort to do that. He has been the BEST Gold Star Tech by far that we have had come to our house!!! Thank you Phil for exceeding our already high expectations!!! Your are the best!!!

Linda

Gold Star was a great company to work with. We had our system installed in 2018 and have had no problems with it. My husband and I were very happy with the service and product we received. We have been amazed at the savings we have had in our electric bill since the system was installed.

J. Hewitt

Kevin was fantastic!! He was extremely knowledgeable, professional, and courteous. He was quickly able to identify our issue and had our system running again almost immediately. We can't say enough about how pleased we were with Kevin and his service.

Chuck Pfeffer

Excellent service in every way. Courteous, knowledgeable and friendly. Also gave good advice on maintaining the system.

Earl Winkler

We have come to be confident in Goldstar’s check up’s and service. They are professional and straight forward, no BS.

Joyce Pong

Denny has been more than helpful. He's also helped me save money by taking prevention measures that will assist in the life of my equipment. The Family Plan is definitely worth the price.

Michael Townsend

The service rep was professional and willing to answer any questions I had as well as offer my different options for my repair

Ronald Betts

James Kent was friendly, knowledgeable and informative. A real pleasure to deal with!

Mary Remmell

Gold Star Heating installed our new heater and A/C several years ago. We have been very pleased with the performance and professionalism of the staff. The service has been exceptional.

tom

They are everything most other companies aren’t: Early=on-time, professional, communicative, friendly, clean and respectful. Installation was great. Highly recommend Gold Star. Service Tech Duke, Install Techs Jason and Melek, all were great!

D B

In and out in no time .The initial install revealed a damaged part from the company that makes the furnace.The installers identified the part and called for a replacement part .The part came in and the repair had taken ten minutes to finish .I’m happy .

Cole Hunt

The guy ken did a good job and was very informative

Maureen

Technician was on time and knew what he was talking about. Identified a problem another company couldn't figure out. He was very courteous and answered all of my questions. Charges were reasonable. I would recommend them.

jessicabkirby

Duke was professional and respectful. Definitely recommend and will use Goldstar again.

Erik Rau

We were the tech's last stop of the day, and it was a long day for him. Yet he was quiet professional, and efficient. He did our maintenance in about 30 minutes, made some sound recommendations, and we were done. We've stayed with Gold Star. They installed our HVAC system about five years ago and we've maintained our relationship with them to keep things running well. So far, it's really paid off.

z Vours

Technicians came ready to work. Took care in preparation. Installed complete unit in said alloted time. Once everything was done, they tested the heating and cooling then Justin went over details with me of everything that was installed.

Johanna munoz

Our furnace stopped working in the middle of the night. And we received a call back right away. And service within 12 hours. Just excellent service a few days after Xmas. The technician was very friendly and knowledgeable. I will definitely continue service with Gold Star.

John

Very responsible & professional company. Service techs are well qualified and courteous. Recommend this business.

Carla Saltzman

They were a great crew. They worked together and handled any challenges as a team. The product end results look fantastic. They were meticulous about maintaining my clean home. They were extremely polite and very helpful with instructions in working our new thermostat and AC. We would highly recommend this company.

rosemarie kosmalski

Steve and Dan our installers, went above their call of duty and were very neat, impressive and courteous. They worked very hard and worked continuously not even taking a lunch break. We were very impressed with their service and would highly recommend this company to anyone who needs help with a HVAC service. Our salesman RICHY was also very informative and price was reasonable to us. We are very very pleased !

DELAWAREBOWHUNTER

I cannot say enough about Gold star and its sales rep Bill Maguire. Very courteous, friendly, helpful, and a pleasure to work with! If I could give him 20 stars I’d give him 20 stars! Rick from warranty CERTAINLYknows his trade! Jason installed the ac unit superbly! I am very very satisfied Great team!

Daniel Smith

Trevor did a great job - very thorough and explains issues clearly.

Liza Curry

Rob contacted me in route with his anticipated arrival time. After inspection and cleaning of the a/csystem he phoned to go over all the work performed. He was thorough and professional.

Mike Zeigler

Water heater was leaking and not heating. They were here in about 1 hour. Trevor spent time diagnosing to see if it could be repaired, showed us the corrosion from age. Went thru options for a new unit and got installation scheduled for day after tomorrow. Totally satisfied with the entire process, highly recommend.

Robert Briody

Bob Roselli a tech for Goldstar was very professional and knowledgeable about my system and was able to troubleshoot and Correct the problem. I would recommend Bob and would ask for him again for any future issues. I had a complete hvac system installed in our home and I can’t say enough good things about the quality and professionalism of this company from customer service, sales and their technicians and would highly recommend Goldstar services. Bob B

Louis Hinkle

Excellent knowledge of system and operations. Very thorough. Very polite and fastidious. I would like to have him for all of my work!

Ashley J

Joe made the job quick and easy and got my heater working same day.

Danielle Medunick

Professional, polite, clean and a hard worker individual. Thank you for the recommendation on filter replacement.

Rusty M

Ethan came out to perform heating system maintenance and arrived right at the beginning of the time window I was given by Gold Star. He did an outstanding job and spent a good amount of time to thoroughly check out the system. Gold Star is lucky to have Ethan and have found over the years they have some of the best HVAC technicians.

James Goodman

Your technician was very informative and professional. I would use him again in a heartbeat.

Megan Grosch

Great experience overall! Quick, thorough, and very professional.

Bob Viscount

Denny arrived on time and was very professional in performing the maintenance service on our heat pump. There was an issue that he noted and he thoroughly explained the cause and how best to handle.

Jango

Team Goldstar provided me with outstanding professional HVAC services today and ever since 2009. My technical expert today was Trevor. He was very professional, knowledgeable and friendly as always. I highly recommend Goldstar! You can't go wrong, they will treat you right! Trevor always briefs you on all HVAC service's performed during each visit, providing you with honest analysis and recommendations. You cannot go wrong with Goldstar! Thanks again! Retired DoD/Veteran, 35 years, DAFB, Dover, Delaware.

David Willerton

Duke serviced the AC unit, and he was actually early which worked out perfectly. He was very attentive and answered my questions that I asked... Duke even explained about the thermostat, which I had little knowledge about.. Thank You

Clavel Gempesaw

Duke Smith was very courteous and professional. He provided a thorough A/C maintenance inspection.

Arnell Davis

I could not have asked for a better company than Gold Star, I am extremely satisfied 😊 with the installation of my new unit. And the men that came to my home are, extremely efficient and polite. I could not have asked for a better company anywhere for my heating needs. A Big Thank you to GoldStar..... The Only company to call when your heater needs to be installed.

celia rogers

AC wasn’t working. Technician found leak and resolved problem. He was courteous, efficient and business like. Did a great job.

Craig Forrey

I called Gold Star on a Friday when our heating system apparently failed. Shane came to our home on Monday morning to see what the problem was. He explained the situation and invited me to see for myself so we went into the crawlspace so he could point things out. I decided to replace the entire HVAC system (ducts were sized properly but the system was not worth repairing). Shane informed me about parts availability (not something to assume these days) and that he could have a crew out the next day. Contract was written up and signed. Good to go at 7:30 the next day. The crew was fantastic! Showed up on time, introduced themselves, and got to work. They clearly know their roles and work well as a team. They had time to answer any and all questions. After the installation was complete, Justin, the lead tech set up the thermostat (WIFI-enabled) while explaining it all to me. I downloaded the app, created an account, linked it to the thermostat, and everything is working great. Which is good because, baby, it's cold outside!

Eric Walter

Our heating system was due its annual checkup, multiple things wrong (that we already knew about), and we ended up having to get a new one. They came back out in less than a week to install - which was done well.

Eileen Terry

THE TECHNICIAN was very Thorough he explained everything as we went alone and made suggestions on how to get the best proformance from the AC system.

Aaron Goodman

Christian and Dan came by my house at 7:30, which is the time we agreed to. Did a excellent job of installing my new Rheem heater system. Even installed a electrical service switch for future techs. Also they are both truth worthy and I never felt weird about letting them in the house.

Anne R

Duke was excellent. Very diligent in figuring out an issue. Never a bad experience with Gold Star! Thank you!

Charise Mackey

Ethan was awesome. He provided detailed information on options and explained what he was doing and why. He was very polite and a pleasure to talk to

Beth Salaman

Very professional and informative. Christian made the installation for professionally and smoothly

Stephen Williams

The experience was great, on time friendly & knowledgeable.

Steven Quillen

Steve was very informative and took the time to explain what was wrong with the heater. He also explained to me the need to replace the expansion tank that is attached to the water heater. I thanked Steve very much for his time and talent that he used at my home yesterday. I would recommend to anyone that they should call Gold Star Services for any plumbing, heating, and air conditioning services. Thank You!

Tanya Leasure

The technician they sent Duke was a very nice young man Very professional and good personality He explained what he was doing at all times Overall great experience Problem was solved efficiently Very happy customer!

allen donato

Gold Star will be installing all new heating and A/C units replacing old worn-out ones soon. Shane was very polite and helped me choose the right equipment. Thank You.

Joyce Heritage

Rick was punctual, & explained an installation issue he corrected by moving our A/C wet switch in the attic.

Henry Dambra

Justin came to replace the inside coil of my AC unit. He did an excellent job installing the new coil which was under warranty so there were no charges for the work. He was very professional and explained what he was doing . He was clean and neat and cleaned up after job was finished and put everything back to normal. He did an excellent job.

Howard Bartlett

Ethan was very professional and friendly. He had a great attitude!

Lloyd Pyle

Robert Roselli is knowledgeable He has Great Customer Service skills. Very helpful in answering and explaining what he did. **I see him going places in the company**

Carl Dahlman

Denny was very professional. He explained what were the problems with the systems and what had to be done. He was courteous and did the work efficiently. Look forward to continue working with him.

warren wheeler

Steve and his team did and outstanding job. They were very proactive to ensure they put down protective coverings through out our home. They were very professional and informative as well. We highly recommend them, and the Gold Star company.

MJ Hogan

Derrick did a great job & was very clear & helpful when explaining the issues he found. He also made sure to set up the next appointment before he left. I've had great service everytime I have used Goldstar's services.

Bridget Norquist

Duke was friendly, professional and polite. He diagnosed the problem and gave us our options.

Paul Mashington

Very happy….Christian and Josh were the 2 men working to replace my heating and a/c system. Excellent service. Kept us informed of what they were doing. Would use again and definitely recommend.

Alicia Glasscock

Phil is great! He is kind, courteous, helpful. Excellent service!

Crystal Jones

Unlike their competitors Gold Star Services provide reliable and reasonable services. Every time they have visited my home I did not feel like I have been taken advantage of financially. Tyler was a very kind and professional gentleman.

Dawn Fleming

Such a personable person. Very knowledgeable and polite. Went above and beyond. He even pulled my trash barrel up for me on his way out and he didn’t even know I saw him. It’s what you do when no one is looking that counts the most.

J. Daddieo

Duke was detailed in explaining the service and results. A very pleasant young man.

Dot Colosimo

I was very pleased with the professionalism knowledge initiative and the friendliness. Thanks Joe!

Michele Jarmon

Duke did an excellent job! He was very pleasant and respectful. Duke was knowledgeable and explained the process of the work he performed. He was also very respectful and considerate of my home.

Mare Crawford

A propane valve into the heater was replaced 2 weeks ago & shortly after that $832 “free” heating checkup visit ($59 A/C checkup in August ended up totaling $558) & get a “free” heating checkup in October. An alert came on the thermostat after the heating visit🤷‍♀️. We just assumed it never reset. Today, my husband just happened to go into the back room & asked me to check to see if I could smell propane & I agreed. Upon calling Goldstar, we were told to call the fire department which we did, they confirmed the smell at which time my husband turned off the propane coming into the house. We called Goldstar back & Shane returned the call more than 30 minutes later not to the callback number (My husband) but to me & I was not with my phone so I missed several calls. Shane was here I would guess over an hour repairing the replacement. My husband bought a service contract for $179 after the first visit which coincidentally is the exact amount of the “discounts” on the replacement parts on the AC visit. We were told that there would be a service charge today if the gas leak wasn’t directly related to the last repair which fortunately it was. It was highly recommended that we get surge protectors in the heater to avoid any electrical issues that had affected other customers at the A/C checkup. I really do not like being so cynical but I just don’t have much faith in companies which advertise. I thought maybe with all the new homes down here companies were reaching out but on the other hand, if they were really reliable, fair and honest, word of mouth would give them plenty of business??? I still don’t know.🥺

Chris Tretina

We had a very positive experience with this company. Our compressor had failed which was diagnosed by Jason. He was very professional and explained exactly to us what had happened and got right on with getting our parts order. Thank goodness this part was still under warranty. There was no ifs, ands, or buts. They honored the warranty as promised. The receptionist are very easily and friendly to deal with. They kept in contact with us throughout the process to get us on the schedule as soon as the new part could arrive and to keep us in the loop. Our compressor was replaced by Donovan who was also very professional and got us up and running quickly. We are very pleased and would highly recommended using them for you next service or installation.

Joe Bazan

Robert was right on time. Informative, gave me great tips on the maintenance on my HVAC unit.

Ron Keebler

Trevor was very professional, polite and nice guy. He clearly knew what he was doing and informed me on what needed to be done to fix my problem and how I can maintain my system better. I now have an annual service contract and hope he returns.

Suzanne Macpherson

This was an awesome experience, from Richie meeting with me to review options to the three technicians who installed the new AC unit. Everyone was professional and efficient. Job well done! Would definitely recommend this company.

helen dziubak

Had some condensation on top of the heating system. And a Scorch mark that I had never noticed before. Trevor was the best technician I have met from Gold star. Very knowledgeable very professional prompt and clean! I will ask for him each time

Julie Saylor

Arrived at time expected. He was courteous, professional, informative, knowledgeable, and had things diagnosed and fixed promptly. I was highly satisfied and would recommend their services.

Rocky H

Dylan was very polite and professional. I appreciate the way he explained everything to me and gave me an honest assessment of what needs to be done to repair our unit after lightning strike. Great company, I strongly recommend them.

Lenny Baker

Jason, Jay and J did an excellent job installing my new system.. Thank you guys

Jack Keogh

In my experience, service levels have declined over past two years. I was not happy with service postponements and poor follow up. Today's technician Tyler was excellent: punctual, knowledgeable, courteous and thorough. I hope Gold Star can get back to the service excellence they had, when they were a smaller company. I will continue to recommend them because of my pre-pandemic experience with them. Today's experience was good.

Rod Johnson

This was my first experience using Gold Star and aside from some initial concerns regarding scheduling due to overwhelming demand, which I must say they handled very professionally, I appreciated the level of service. I am one for being engaged with my service tech because I like to be completely aware of what is being done and my service tech was willing to answer every question that I had in connection to any aspect of the job he was preforming.

Maureen Charles

Duke was friendly and efficient. He did an excellent job ❤️

Contact

Photos