Reviews of Guy Smith Heating, Cooling & Plumbing. (HVAC Contractor) in Virginia Beach (Virginia).

Guy Smith Heating, Cooling & Plumbing

894 Reviews

376 Comments

HVAC contractor

Air conditioning contractor

221 Pennsylvania Ave, Virginia Beach, VA 23462, United States

Description

Information of Guy Smith Heating, Cooling & Plumbing, HVAC contractor in Virginia Beach (Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Guy Smith Heating, Cooling & Plumbing

Reviews of Guy Smith Heating, Cooling & Plumbing

Richelle Eggers

It all started with a clogged drain line…. I called another company, they came out 4 days later to clear the drain. Luckily this was when we had some cooler temps. I was told the 15 year old unit looked great and we had plenty of time left on it. The next time we ran the unit buckets of water was coming from our back up drain, the drain pan was full of water, and we noticed water spots on our ceiling under the unit in the attic. I called the company that serviced it on a Sunday and they said they couldn’t come until Tuesday, that was not ok with me. I contacted Guy Smith Heating and Cooling via their website on that Sunday afternoon, hoping for an appointment Monday morning. Katelyn called me within the hour to get more info. She explained that the situation was not good and she said “I think I can help you”, those were the words I needed to hear in that moment. She gathered some info, put me on a brief hold, and came back to say “my tech will be there in 25 minutes.” Amazing customer service on her part! She put me at ease even with a full blown leaking unit and a 4 year old begging for my attention during the call. Kevin arrives, asks a few questions, explains everything and starts to blow out the drain line (you know the one that was already cleared). This time he didn’t stop until he got it cleared, he was adamant that it wasn’t cleared. He tried again and sure enough a ton of rust came blowing back up the drain pipe all over the unit. After further inspection and showing us pictures, he noted that the unit was rusting apart. Fixing it would only delay the inevitable replacement. So we started the quote process right there at my kitchen table. He outlined all the options for replacement, explained payment options, scheduling, maintenance, etc. There wasn’t a question I had that he didn’t answer. We ended up purchasing a new unit to replace the one that the other company said was “doing fine.” The install guys arrived on Friday morning as scheduled. They were professional, clean, personable, prompt, informative, helpful, and every other positive descriptor you could use. They even covered our floors and steps with a canvas type fabric to ensure the amount of dirt tracked through the house was minimal. They were here all day but had little impact on my ability to continue to work from home. I HIGHLY recommend Guy Smith Heating and Cooling for ANY HVAC need you should have! *I added photos of the drain pan for reference.

Arron Achey

David from Guy Smith was awesome. First off not a lot of people work on gas boilers now a days so thrilled to find someone that did, nonetheless on the weekend. He took his time assessing our entire system but was quick to provide a solution. We had heat in 15-20 minutes on a very cold day. Very glad we stumbled across this company and we will certainly be using them in the future!

debbie medlin

David was GREAT! Showed up quick and fixed our heater quickly and efficiently! Super nice guy! Having to have your heater serviced right at Christmas time is not ideal, but their pricing is more than reasonable! We are completely satisfied!!!!

A Premier Home Inspection

Made an appointment to assess a non working heating unit. David showed up on time, called first, and conducted his business in a professional manner. He was friendly and knowledgeable. Explained what he was doing and what components that he was looking at and testing. Then told me what was wrong and how much it would cost to repair. I would recommend that others use, and I would not hesitate to call them in the future!

Samuel Elliott

Tech Phillip was great. Expensive but tech arrived 2 hours after I initially called no crazy emergency up charge. Paid for it in the repair but the knowledge and service was worth it and done so fast I feel I got value.

Cassandra Narby

I am so thankful for Guy Smith Heating and Cooling! They have come out twice now to help me with my HVAC! I would highly recommend them! They are quick to get here, the scheduler is sweet and helpful and my tech, Phillip was very knowledgeable and remembered the issues from the last time he was here. Able to quickly identify the issue and resolve it for me!! Thank you!

Gigi Murphy

Guy Smith has an absolutely top-notch young professional who was above respectful, knowledgeable, considerate, and thorough. Just when I started losing faith in professionalism, your technician knocked it out of the park. Thanks as always for a superb experience in customer service from the Guy Smith team.

Nic Wasserzug

We had to replace our 17 year old HVAC system and Guy Smith made what we thought was going to be a nightmare into a no big deal easy process! We had several companies quote the job but we selected Guy Smith because of their price and professional quote, also we felt that their warranty demonstrated that they stood behind their work and products more than the other guys did. The installation was a breeze and we are happy with the new system! Special thanks to Blake, Scott, and Terrance for all your hard work and a job well done!

Sarah Leland

We use Guy Smith for all of our HVAC needs. Joey did our annual maintenance in September and recommended we install an air scrubber. We finally scheduled to have it done, and Joey came back for that job as well. He is friendly and professional and takes the time to explain everything. Pricing was exactly what we were quoted in September. We couldn't be happier with Guy Smith.

Bill Slingerland

Appreciate Phillip McIntosh's professionalism during his scheduled visit. Answered our questions with authority and patience, was courteous and efficient, and made cogent recommendations. Phillip represented Guy Smith exceptionally well. We look forward to his future visits.

Don Miller

The install team was very good and very fast when installing our heat pump system. The new system is very quiet and the airflow is good. Also wanted to mention that the office and schedulers made it easy to do business.

DAVID MASON

Mr. Connelly was absolutely amazing. Very knowledgeable and explained everything to where I can understand what was going on. Even had a few laughs to take away the frustration. I will definitely use this company again to replace my entire system. 5 stars wasn’t enough.

Caroline Wilhite Photography

The service technician, Joey Kelly, is very knowledgeable and professional. He took time to explain everything to my husband and myself, and I appreciate that he took pictures of everything and emailed them to me. I highly recommend Guy Smith.

Carol Smith

Thomas, at Guy Smith, was so knowledgeable and answered all my questions about my gas furnace. He provided great customer service. This company is very reliable and on time.

Katie Phillips

Our service tech Marvin was awesome. He’s come out twice to work on issues and once on a weekend for an emergency water heater issue. Each time, he arrived quickly and pinpointed the issue. Highly recommend.

Wayne Warren

Dave, Was very knowledgable about oil furnaces and explained in detail thru the process exactly what should happen and professionally cleaned my system, I cannot express how pleased I was with him, I have requested him as my tech for further maintenance issues. In these times its hard to find someone who does what they say, kudos to Dave and to Guy Smith heating and cooling for hiring professionals, it directly effects the company’s performance.

Carol Whitehill

My repairman was David. He called in advance and arrived promptly. He was courteous and provided great service cleaning and inspecting my heating unit. I have used this company for all my HVAC needs for years and would definitely recommend them.

tim kosiba

Had Kevin from Guy Smith over this afternoon to work on my HVAC. Awesome repairman! Prompt, kind, honest, skilled, and affordable. These are some very kind people folks. They do very good work. I’ll be calling Guy Smith again in the future.

John Wilson

We have their maintenance plan. They are superb. I ran a/c&r at Avondale / Ingalls Shipbuilding for 16 years: I watch these guys; they are superb. None finer.

Richie Bohr

Did everything as promised and right on time. Philip was extremely professional and identified and fixed the issue in very short time. Highly recommended.

Charles Johnson

Thomas Britton did an outstanding job performing seasonal maintenance on my on my a/c and gas furnace. He arrived early and got started immediately. He was very pleasant and professional as he went about his work. Upon completion, he explained what he'd done before leaving. I was truly impressed. This young man is truly asset to your company. I rate his performance 5 stars all day!!!

Donald Hampton

Excellent service and answered all of our questions thoroughly. Provided recommendations and didn't try to pressure into an upsell. We will be requesting the same person for our next maintenance service.

Mike Solle

Brian Novak was extremely helpful this morning in fixing my heat pump after a cold night. He was fast and professional! Highly recommend!

W Miranda

Excellent service!!! I used Angie's List and after having different companies to come out to show their products and offer estimates for installation of an entire HVAC system, we decided upon Guy Smith Heating and Cooling of Virginia Bch. They offered a highly qualified system and a more appealing payment plan. From Blake, the sales representative, to the actual technicians/installers, they were all prompt, courteous and professional. I personally want to thank the technicians for their HARD WORK ethics and professional installation of our new central air and heating system. Already, we are super happy with its performance! Lastly, be safe and exercise precautions while going in and out of people's homes as we live through this COVID-19 pandemic. Blessings to all!

jackie bland

Furnace stopped working, there was no flame from burners. Technician came over troubleshot the problem and had it working in less than a hour. Great job, knowledgable and professional, very pleased with work.

cheryl cochrane

Great experience. Timely, friendly and professional from start to finish! Got our heat back on. Same day sales meeting to discuss upgrading HVAC system.

Jenny Morgan

David and Joshua showed up early, calling before they came. They were extremely helpful and knowledgeable. I will definitely be using Guy smith in the future.

Lisa A Williams

My a/c system needed to be replaced. I called an air conditioner company (I won’t name) & knew I was not going to use them based on the unprofessional tech & trainee that came out. The invoice they had sent the next day via email was 4 lines long asking for a ridiculous amount of money. I was worried because the weather is getting warmer. I was referred to Guy Smith by my daughter’s handyman.I called Guy Smith & they sent Phil out to me the same day within 2 hrs. Phil was professional & thorough. He made sure I had a clear understanding of the entire process & he followed up immediately in writing (with photos) via email of everything discussed. The installation techs came the next day & installed my new system. Joshua & Jarrod did a great job. They were professional, knowledgeable, polite, & cleaned up behind themselves too. I am pleased that I chose this company & would definitely recommend them to friends & family. Thanks for taking care of our home.

Charles coulombe

Guy Smith has been servicing my heating and air conditioning for many years and I can honestly say without a doubt that their timeliness and service is second to none. Their personnel are polite and very professional in their work and dealings with customers. Today was no exception as the technician was on time and completed repairs to my system. Great job and thank you again.

Andrew McKeown

Very professional and did an outstanding job! Technician, Brian Novak, was courteous and polite. Did an excellent job!

Mrs Banzer

After calling four other businesses, they were the first to offer same day services! The woman I spoke to (forgive me for forgetting your name), to make our appointment was sweet and professional! Our technician, Brian, was on time, friendly and professional! Thank you Brian for working on our unit and blessing us with cool air! We wish Brian and this business much abundance of success! Thank you so much! We are so grateful! We recommend this business for all your HVAC needs! Many blessings. Respectfully, Kim & Matt

kevin jones

Nice and friendly but geez, very very expensive. $350 for first pound coolant and $180 for every pound after that. $360 an hour to find leak. My neighbor charged me $175 for 6 pounds which he did state was cost. Seems like Smith could have better prices. Think they like to push new stuff which I understand but times are difficult. Previous visits were going to charge me $650 for a $20 capacitor and starter. Went on Internet and bought 2 for $35. Then they said they would charge me $250 to change it which is at max a 15 minute job. Need a new system, good as any but will shop around next time for future visit consideration.

Joe Clark

What a find. We ran into an issue over the weekend, and these folks were able to come out same day and troubleshoot my system. David, the technician was great. He walked me through the repair options and was able to get everything back up and running in no time. Thank you.

Joan Judah

Guy Smith is great! They are very communicative during the whole process from start to finish. Our Technician Josh, was the best. He took his time, checked everything, and explained everything. I look forward to using them again for our home needs!

Metro Sayre

I am very impressed with Guy Smith Heating and Cooling. My AC wasn't producing much hot air and there were some pretty cold nights in January and February. Due to my job, I was gone a lot, but when I finally called, their customer service was easy to work with and they were able to send a technician out later that day. I received an automated text with the technicians name and an alert when when he was on his way. Jon Shaffer was a professional through and through. As a hands-on guy with minimal HVAC knowledge, I had tons of questions. He didn't mind me tagging along up in the crawl space and asking him everything I was curious about. He walked me through everything he was checking out. After inspecting both the air handler and the heat pump, we discovered a refrigerant leak and a worn out heating element. Jon took all the time I needed to talk through everything. From how long I plan to live at this house, the expansion plans with an extra room, to family needs and lifestyle. And we discussed all the options, from leak detection, refrigerant filling and equipment repair costs in relation to my foreseen time in this house and taking into consideration the future sale of the property and how old the system would be at the time; as well as total system replacement. We crawled around the other crawl space access and talked out relocating the air handler to get it out of the cramped location it was currently in. We walked around the house discussing the ideal relocation of the heat pump for my house expansion plans. I think we walked through every possible option in preceding forward. All in all, he was here for over 3 hours when the inspection only took him 1/2 hour. The rest was all answering my questions. I ended up deciding to replace the system and am happy with the decisions we settled on. Thomas Britton and his crew showed up two days later to install the new system. They were polite and went right to work. They laid drop clothes to protect my hardwood floors. They successfully removed the old system and installed the new system in one day and I was enjoying my warm house by nightfall. The installation looks very clean and neat. Nobody is happy about dropping a lot of money for an unplanned home repair. But having a good experience with a company's customer service and the field technicians makes a world of difference. I am glad I chose Guy Smith Heating and Cooling and will definitely call them in the future when I begin to add the extra room.

Mike Cespedes

Phillip with Guy Smith was very knowledgeable about all topics related to HVAC. His service was exceptional. I highly recommend Guy Smith Heating Cooling and Plumbing. My dad also had his air conditioning replaced by Guy Smith and was blown away with the phenomenal service and work performed at his home. There are not enough positive adjectives to compliment this company. Our family is now a lifetime customer. Mike

Kevin Grant

Technician was very polite and knowledgeable. Explained thoroughly what needed to be done and showed step by step photos of his work.

John Wilson

Couldn't be happier with their service. Three professionals showed up on time, and in one shift ripped out and replaced both a 1/5-ton compressor unit outside and a combination furnace unit / air handler in the garage. All new sheetmetal interface and insulation. Clean; neat; tidy. Everything to include the new thermostat worked the first time. I could not be happer!!!

Mark C. Cagle

The brothers from Guy did an excellent job. Chris took the lead and tackled the job. I had a knee replacement and fell backwards on the toilet breaking the flange and sub floor. Expert repair!!!! Chris was so professional and knowledgeable. Highly recommend him and Guy Smith Heating and Cooling. I love how reasonable the cost was.

Troy Baumann-Freund

Very professional, did a great job and provided us with useful information. Would definitely have Guy Smith do our preventative maintenance and repair if needed.

Karen Marable

When it is summer time and the AC stops working in your house; it is no fun. Called Guy Smith Heating and Cooling and they had someone out there the same day. Had the unit up and running in no time. I am glad when my father had this unit installed that he went with this company. Have always had great customer service and the techs are friendly and knowledgeable. Highly recommend calling them for any HVAC issues.

lashan williams

Thomas was very professional and transparent, he wouldn't leave or let the problem beat him until he figured it out. I really appreciated him, and im thankful for his dedication to his profession.

Anne Rutledge

Kevin was amazing he showed up early an didn't try an over charge me or sell me a new A/C he walked up thru step by step what he was doing and how to stay on top of the problem with the drip tray. I signed up for the maintenance plan to save on every time this happens. Definitely worth the money!

Delores Oliver

Chris did an excellent job. I will recommend him to all of my friends. Great job!

Steven Simon

The Service Technician that came today was Great. Good manners, Hard Worker, Great Attitude, Great Salesman ! He completed All that needed to be done as well as More. We ask for this same Technician to come back Everytime.

david sawyer

I have been a commercial tin knocker for 12 years before joining the military. Apparently the free money from the government wasn't enough, Guy Smith also wanted to snatch money from an 82 year old wheelchair bound senior. It is questionable whether the condenser (outside) and air handler (in attic)both had to be replaced. Nothing has ever been stored in the attic. Nobody ever goes up there. And as a ductman, I know not to walk or step on duct. Seems like more air is coming out of the connections he tied into than what would enter the house. The unit also cycles almost every 9 minutes like clockwork. At least the time I have visited here. I wish I had checked the work sooner but unfortunately not able to. I could not in good conscience leave anyone, much less a wheelchair bound senior with half a55 work. Also they left all the trash in the attic, the pieces of particle ductboard they cut away, the rolls of tape cardboard (looks like white webbing strap, definitely not aluminum to seal the connections), and pieces of piping. I don't understand why they didn't put the wires in a junction box or at a minimum cover with electrical tape, but with all that old attic dust and loose insulation, perhaps they figure an electrical fire would be more efficient to heat the house. I also do not see any signs of new aluminum tape near where the unit was installed, probably why you can feel air leaking out the bottom of it. I guess spending almost $9000 doesn't warrant proper use of sealers and tapes and replacing duct they crush. It definitely didn't cover $3.99 for a roll of electrical tape. I am going to contact the city and show them the wiring and file a BBB complaint for my father. Also, no reason whatsoever for a unit swap to cost that much, maybe before shortages, but this was done summer of 21 before installers started increasing costs. I can still get unit now with higher seer rating and smart thermostat and installed under what was charged. Edit. After contacting office, they had a tech call. They showed up next day. I asked for owner, but don't think I ever spoke to them. Based on pics and phone conversation with the tech it sounds like the problem was remedied. Also their reps seemed to agree that no excuse for condition of the job, but what would have happened if unnoticed. I have not personally seen the repair, but I do intend to check behind their repair. They have tried to fix it, only time will tell how things will adjust. The 9 minute cycling has reduced a lot. From 0 to 3 star, based on great follow up. Will reassess when I can see final product.

Thomas Lyvers

I have had a service contract with Guy Smith for about 30 years. They provide excellent summer and winter maintenance to keep my HVAC system in tip top shape. Joey arrived early and completed a thorough inspection to avoid any breakdowns. They installed my HVAC system about 10 years ago. Highly recommend.

Dawn Sutherland

Brent and his crew were great! They were here on time and worked quickly and efficiently to complete the job. This was the best crew I've ever had to my home for any type of service. I'm always pleased with the service I get from Guy Smith and this team was top notch.

Nick W

The two installers Brent and Joe did an excellent job installing the outside ac unit and the one in the attic. They were professional and showed a great deal of concern with keeping me updated on the installation process. They put down drop cloths when they arrived to keep the carpet and floor cleaned.. They were informative and answered all my questions during the process and had a great attitude considering both of them were working under extreme summer temperatures. I am glad I decided to use Guy Smith after my last few years of dealing with another well known company that only cared if you were one of their “club members.” I will never go back! Thank you again Brent and Joe . Also, I want to give a shout out to Kevin the service tech that made me realize a new ac unit was needed. He was very knowledgeable about the products and was honest about the options I had to remedy the issues with my ac unit. Each of you truly are professionals that care about providing a great customer service experience. Thank you!!

PATRICIA JOHNSON

Phil was right on time on Saturday morning! Replaced my capasiter in my unit! Called other places wanted outrageous prices to come out ! And there visit was only $89.00 plus the replacement part! Great service and very satisfied with them! Will definitely keep them for our HVAC services!

Crystal Bayles-Lennon

So far we are really pleased with the Heating/Air service we have received from Guy Smith. We had the whole system checked out, had an air scrubber installed, and signed up on a maintenance contract. There is always someone available to talk to. After a week with the air scrubber that had an ozone feature, we decided we didn't want the ozone so they removed that part at no extra cost. All the heating/air service people have been friendly and knowledgeable. We recommend their services.

Kelvin Diaz

Would recommend to anyone. Very professional, hassle free, understanding of your needs. We are a large family and took care of us by providing window units while we got to our install date. Relatively fast turn around and very friendly techs.

The cool You need

Wonderful service rep. Explained everything he was going to do and answered all our questions

Jeff Scott

Started gathering quotes; another hvac company recommended I change out my current unit. I called Guy Smith to get a quote for a new system; Blake came out the next day. He'd asked about the current functionality of the system, I told him that the heat pump was not functioning. He took measurements then looked at the heat pump and mentioned that it might still be under warranty, then proceeded to the attic to evaluate current air handler and wrap-up measurements. Subsequently, Blake provided me with an estimate on a reasonably priced replacement unit and also offered to lookup the warranty on my current system even though Guy Smith does not sell the unit in which I have. Within minutes, he confirmed that the system was still under warranty and that they could have a technician out between 4 and 6 that same day, so I confirmed. Kevin the technician showed up by 2:30 to conduct system leak assessment. He'd asked what the system was doing, told him the heat pump was not functioning, it keeps turning on and off in spurts. Kevin hooked-up the gauges to the outdoor unit, asked when the last time I received freon and how much I received; I told him 2 or 3 lbs; he said your unit does not have a leak it was over charged with freon, that's the reason why the unit turned on and off. He went into the attic to look at the air handler then proceed to conduct temperature checks to confirm no degradation existed. Bottom line up front - integrity, professionalism, and technical wherewithal exhibited by both Blake and Kevin won a repeat customer; really appreciate your honesty and customer service, saved me time and money.

Karen Frazer

I have been using Guy Smith Heating & Cooling for about 6 years whereas they have always provided excellent service at reasonable rates. Always on time and above all curtious. Each and every technician has been professional, friendly and personable. There are many ac maintenance companies out there but i would use no other as the qualities Guy Smith exhibits make all the difference.

Paulo Simoes

Thomas came out promptly and provided tremendous service. Explained what the issue was and clearly provided recommended services. He performed some maintenance and our a/c is working great.

Vernon W. Williams Jr.

Brian was great. He was on time knew what he was doing. Didn't have to worry about anything.

John Morgan

Guy Smith Heating and Cooling for the WIN! During the massive heat wave of July 2022 our AC went out without warning Friday evening. I called literally 18 companies (went in order of online results) and was told the same thing over and over "we're going to charge you an arm and a leg to come out, won't promise to fix it, and we can't come out until 10 days from now". Guy Smith answered the phone on a Saturday morning, was professional and courteous, and dispatched a technician not only the SAME DAY; but, showed up in only FIFTY SEVEN MINUTES! The problem was identified within 10 minutes of arrival, and only 10 more minutes later was the AC back operating with a new Capacitor. In fact, they were so courteous, knowledgeable, and timely I signed up for their recurring maintenance plan on site. This was the most professional and truly effective AC company i've had the pleasure of dealing with. I will use Guy Smith for years to come! 5 out of 5 stars - truly recommend! -JohnMorgan

Thomas Wilson

Arrived earlier than scheduled. The technician (Phil) was very professional, friendly, polite, & knowledgeable. Immediately found and corrected the problem and his job was completed, start to finish, in less than 30 minutes. System is now working efficiently. Service was exceptional.

Steve McElhaney

Brian is very customer service oriented. A nice positive personality. He explained in detail, different options to for fixing my AC. My house is cold now... bottom line.

Lisa Stanley

This wonderful company helped out when we needed it most. Took care of our problem and even fixed things that previous installation was wrong. Didn’t complain about problem and didn’t add to the estimate. Cleaned up after the work and made sure that we didn’t have questions. Very reliable and will always use them.

James Y.

The technician showed up on time and was very professional and friendly. He took pictures of the various service check points, components and was able to explain his work.

Nathan Channell

Provided great and thorough insight for an HVAC inspection to be used with a home inspection. Business is highly recommended.

Chris Soliz

I live in WA state and had service done on a Virginia Beach residence. Was called through out the call with options and prices. Very good and reliable staff and company. Will definitely use them again if needed.

The Silly Bear Chef

I was excited to find out my favorite HVAC people now offered plumbing! They were early to the appointment, professional, answered all my questions, and worked very efficiently. I will definitely be recommending them to all! Thank you Trevor for being an awesome asset to your company and your helper was also very nice and you work well together.

Rhonda White

We called Guy Smith to come out and fix our AC, and was extremely pleased with their service. Our phone calls were answered by live people, who were very pleasant to talk to, and accommodating when we had to cancel reschedule all in the same day. Our technician, Teddy, came out and was very professional, friendly, and easy to talk to. He fixed our AC quickly and was informative regarding any future preventative/maintenance options. We were very grateful that he came out. We will definitely call Guy Smith again in the future!

jean heitzman

Extremely helpful and very informative of what I needed and I’m excited to get this work done.

Jodie Torkelson

Called at 8am and a technician, Kevin, was here by 9:15am. My thermostat wasn’t working and the entire system shut down. He diagnosed the problem and had me up and running quickly. He was very professional and pleasant.

Gary D'Angelo

Always able to service our needs in a very timely manner. Repair was prompt and will good advise on maintaining system. Have used them many times, always great service.

Roy Widgeon

I love the new scheduling system that Guy Smith uses. I know exactly when to expect the team to arrive and they are on time. I had a duct issue and Mike and Thomas came out and were beyond professional. They were polite, laid down a protective runner, and cleaned up after themselves. The repair was done with minimal noise and my kids were able to attend virtual class without interruption. I can honestly say this company will work to give you the best quality product and service they possibly can.

James Maurmeier

David Connelly was good. Professional and pointed out things and improvements I wanted to do anyway. Paid him and the job was clean.

Paul Di Nardo

Very responsive. Was able to identify the issue and give me an estimate immediately. Repair happened within two business days. Arrived when they said they would all arrive, fixed the problem, were very professional and pleasant to work with.

Barton Compton

Phil did a great job as always. He's very professional, courteous, and explains everything he is going to do. I always ask for Phil because he's the very best I have ever seen. I know I can trust what he says and he's just a really great person!! Thanks Phil for taking such great care of us all these years!!

Scott Rockel

Kevin was early fornthe appointment, was very friendly and professional through out the whole service. He uncloged our drain line and got us back in business. Set up a maintenance plan to avoid this in the future.

Deedee Me

Always have David maintain our furnace since discovering this company 3 years ago, he repaired our faltering furnace then so it works very well.

Jenny Hechtkopf

The guys that came out were absolutely amazing! Extremely professional. The entire experience was painless! I also have to add that Blake is one in a million. He was extremely patient and answered all the questions that I asked him. He sealed the deal for me. I can’t thank him enough. He even came back out to my house to help me with my thermostat. He is amazing!

Peter S

Tech was very professional and explained the process. I highly recommend.

Stuart Gupton

My daughter is flying in tonight. She will be staying with me. My plumbing drains clogged up and upon call Guy Smith, their technician was here within 30 minutes. The problem proved to be harder to resolve than expected. The tech kept at it until resolved. I am retired from the trades. I do not give praise lightly but the two techs who came out deserve it.

Kevin Dickson

I'll be using Guy Smith Heating and Cooling again in the future. Techician David Connelly was prompt, professional, knowledgable and got the job done fast! Fan capacitor was bad. David replaced the capacitor in minutes and checked freon levels as well as informed me of other preventive maintenance options without being pushy about purchasing those services. I Recommend David from Guy Smith Heating and Cooling for AC Heating repair! Thanks again David!

Carter Yeingst

Our tech Josh was incredible! He was super helpful and genuinely made us feel cared for as customers. We really can not say enough about the wonderful service we received!

Diane Grigsby

We called in sometime after midnight when we noticed the air conditioner wasn’t cooling. Technician was here by 11:00 am and the problem was fixed. We were very happy with the quick response, especially since this was on a weekend during this extreme heat!

Kendra Mejia

Realized this afternoon that my AC wasn't just not able to keep up with the heat outside, but had stopped kicking on at all. Then realized home warranty expired a little more than 12 hours ago. Called around and was told they could have someone to my house within an hour. David showed up, I explained what happened- immediately located the bad capacitor and replaced. My AC was back up and running less than 2 hours from when I noticed the problem- nearly a miracle in this heat wave. Very pleased and very grateful for the help!

Darlene Waters

Exceptional customer service and a knowledgeable, honest professional, Brian arrived on time and spent a good deal of time explaining possible resolutions to our current HVAC difficulties. We have previously had the misfortune of encountering less than honest service professionals, but who have provided the experience and hard earned knowledge of what good service and support looks like. We found that today in Guy Smith and their technician, Brian. Highly recommend!

Amanda Mazzacane

Brent and Jake were on time, professional, and courteous. They answered our questions and requests with patience and always had a respectful demeanor. We felt confident in the work that was being done and appreciated their hard work. Overall, it was a positive experience and the air in the house feels great 😁 …

Robert Bruce Chisholm

Real pleasure working with Chris and Melvin. Listened to my concerns and promptly fixed them. Thank you!

Henry Petersen

Guy Smith is a great company with a great team. I called them on a Monday and they were able to schedule a maintenance appt within 2 days. Josh provided exceptional service, made sure drain lines were clear and the system was safe and ready for winter.

Tusheena Bailey

Kevin came out and immediately found the issue. He explained everything to me. He was professional and very nice. I will be using them from now on for my regular hvac maintenance.

Cathy Black

This was my first issue with the AC since I started using this company. Of course it happened after hours and on a Friday. So at 12:40 AM I put a call in since my AC stopped working and I discovered this when I got home from work. Within 10 minutes to my surprise Brian called me back to see what was going on. I briefly explained the situation and he said he would be out. I was so surprised. I told him No, it was late, would be difficult to see much and asked if he could possibly come out Saturday? He said he would be there by 9 am. Again I was stunned. He arrived as promised, found the issue, gave me a price quote (3 of them) and I chose the one I wanted and in no time my unit was fixed. Brian was professional, explained things really well and in a way I understood. I have to admit, I have been so impressed with this company since I first contacted them. I could not be happier with this company and the people who work with them. I needed a new motor fan for my air conditioner. It took a couple days for the part to come in but once it was verified that it was in they were out here the next day. Kevin did an awesome job. I don't think he was even here 30 minutes. He's a nice person, pleasant, professional, and explain things. Explain things. I'm very satisfied and hope to see Kevin again under better circumstances.

Mary Dempsey

Would not in good conscience recommend this company. Although the installers did their job, the salesperson was pushy and lied to me. Said my compressor had not been properly registered by the previous installer. I looked in my files and found written confirmation that it HAD! He also told me that if I tried to take time to think about it and get other estimates, I would have to pay him the $400 for the plug he installed in my compressor that DIDN'T WORK! In addition, in researching online, I found I had overpaid for the unit! I hate being taken advantage of. They love to find females living alone so they can do that! I hope other prospective customers read this before using them.

Terry Berglund

All of the folks I spoke with were professional, courteous, very responsive and efficient. The technician was very personable, on time, clean and knew exactly what he was doing. He had the problem completely resolved in less than 2 hrs. I would strongly recommend Guy Smith Heating & Cooling to my friends and family.

Kyle Baker

If I can give 10 stars I would. The technician Philip was on point and very knowledgeable about his job. Awesome customer service.

Beth Graham

The AC went out on a Sunday and Guy Smith Heating & Cooling was able to come out the same day. Kept me informed of the arrival time and took care of the issue - very reasonable.

Bryan Willis

Phillip showed up very quickly after I placed my call and was very professional and knowledgeable. He was able to quickly figure out where to start looking for the problem with the little pertinent information I had to give him. He worked quickly and effectively while showing / explaining to me the issues I was having and why. Less then 30 minutes after he arrived I had AC again. Thank you Phillip for all the hard work today. I’ll be asking for you when I change out the furnace!

Keith Bremer

Brian was friendly and funny. Gave me multiple options and was super honest. Knew what he was doing and let me watch while he did the work. Would definitely like to have him help with hvac services in the future.

Janie Steinmetz

Josh was very professional and fixed our air conditioning unit to our satisfaction. He had a nice attitude about his work and was very friendly. Each time we have used Guy Smith we have always been happy with their expertise and their service men. Janie Steinmetz

Nancy G.

The most professional team we have worked with in heating and air conditioninghands down. I would recommended Guy Smith Heating & Cooling with replacement and installations.

Quanesha Sparrow

Super fast even on the holiday weekend. Thomas was quick in diagnosing the problem and explaining the different options to fix it. Definitely will use again. Thanks !

Meredith Low

We had a couple of technicians come out to look at our AC unit that was malfunctioning, and Josh was the only one to find the issue. Was very informative in explaining the issue and didn't try to upsell us with unnecessary repairs. Thanks for the great service!

tascha

Brian my technician was professional, on time and polite. They charge around $89 to come out for an estimate, which is a competitive price. They also have good availability. I’ll be calling them again

Shemar Terry

Scott found an issue and got my system working better than ever.

Melissa Urquhart

Everyone on the Guy Smith team is professional and personable. I cannot say enough things about how well they have treated my mom since she began using their service. The bad news was that my mom's unit stopped working on a Saturday, but the good news was Guy Smith had technicians on call 24x7, and they were able to have someone come out the same day. Kevin confirmed what we suspected, that the system needed replacing. He went through the options with us, and we were able to confirm an install appointment for Tuesday morning. I just cannot say enough good things about everyone I've interacted with at this organization.

Dr. Evil

Brian was awesome! He informed me that he was on his way, arrived on schedule and was extremely knowledgeable. I grilled him with questions and not only did he answer them, he was up front about what to expect and the associated charges. Brian walked me through our options and provided me with some suggestions on how to better maintain our unit to get the most of it’s lifecycle. I highly recommend Guy Smith and suggest you request Brian as your service technician!

Stanley Miller

Landscaping crew cut ac line with hedge trimmers. Guy Smith was very considerate and scheduled a service call in a short period. Brian the technician was top notch.

Laura Basham

Came on short notice started looking at cheapest problem first. Fixed issue and explained what was going on. Would trust them with any future service. Probably will get them to do future hvac on my first floor older home. Signed up for annual maintenance on system

Mike Frederick

Brian returned this spring to checkout the AC system. Text and email were again received prior to his arrival. He was very friendly and informative. He thoroughly went through both inside and outside units, cleaning and oiling all parts. He wrote shoe covers and mask while inside and cleaned up all areas. Everything checked out fine. I’m very satisfied with Brian and Guy Smith. Called Guy Smith to check out my furnace for the heating season. Brian was the service tech that came out. while he was on the way the company set me a text giving Brian’s info along with his picture. That’s a helpful touch. He was very nice, friendly and thoroughly knowledgeable. He explained what he was doing as he went along. The first thing he found was the vent pipe had not been properly installed and worked on it to make it proper and safe. He found the gas valve was not operating properly, he replaced it and the unit worked nicely. Brian cleaned up the work area after he finished the work. I plan to use Guy Smith for the semi annual inspections as well as any other HVAC issues.

Samantha Lynch

Guy Smith Heating & Cooling is one of the most professional companies I’ve encountered recently. My AC went out last night and was able to schedule a tech this afternoon. Josh was scheduled to come between 3-5 but called at 1:00 to see if it was okay to come over early to beat the rain. He explained everything he was checking and showed me where the problem was once it was discovered. He fixed it quickly and cleaned up all of his gear once he was done. I highly recommend Guy Smith & Heating!

Ciara Polo

We used the 24 hour plumbing service because our shower wouldn’t turn off! Trever came and helped us out! He was very knowledgeable, patient & very efficient! We appreciate all the assistance he’s provided & are very please with our outcome. Thank you again!

John Reddy

Very knowledgeable he explained things into detail just a pleasant person to be around

keilani kibby

Very helpful and professional. Have always been pleased that we receive from Guy Smith Heating and AC.

Steven Miner

The Guy Smith team, including office staff and technicians, is a good value in that you get high quality service for the investment you provide. No upsell, no b-s run around regarding maintenance requirements, and overall a polite professional customer service oriented experience. Highly recommended. Update 10/21: Still Awesome! Update 9/22: Still Awesome!

Robert Barto

I think that Guy Smith's service has improved since the change in ownership. I like that email is used more and that the service person is contacting me before leaving his previous stop. I've had some very negative experiences with Guy Smith, which to their credit, they made right, but I like that now I don't have to spend time complaining. I thought the service man, Josh, was very professional and that the did what he needed to do. I appreciated that he took time to answer my questions.

Lindsey Goetz

I called several places before calling Guy Smith, no one could get to us for days. I spoke to the office at 3:26pm and they had a tech here in 20 minutes and by 4:15pm my air was back on. Excellent customer service!!! Philip was very professional and knowledgeable. You have gained a customer for life.

Ann Lambert

Thomas Britton from Guy Smith Heating & Cooling arrived promptly at my home on September 24 to do maintenance work on my AC/Heater unit. Thomas gave me stellar customer service, was very pleasant and extremely knowledgeable. I was so pleased with his service that I am requesting that he service my units every time in the future. Guy Smith Heating & Cooling is fortunate to have such an experienced and pleasant young man in their employ and I hope Thomas is dully recognized for his fine performance, company loyalty and work ethic.

Manuel Fernandez

I was really impressed with the crew, how professional, courteous, the work they did, post job cleanup, use of drop cloths over carpet. The crew was able to come out a day earlier than scheduled with a very short lead time from my initial call. It was like they sent the A team. They replaced both heater furnaces and both cooling units in a day!

Pattie Raia Z

We came home from a week long vacation to a non-working AC unit & a 92 degree house. Called today & they got us in TODAY!! Brian fixed our AC quickly & explained everything in a way that we could understand. He also gave us more than one option so that we could make a choice that best fit our budget. Their monthly maintenance plan is also very affordable. It’s going to take a while for our hot house to truly cool down but, we are very pleased with the quick & thorough service we received today! Guy Smith has earned a lifelong customer. Thank you!

Stephen Ramos

My heat went out this weekend. I, being the techie that I am, spent the weekend trying to troubleshoot it myself. I even replaced my thermostat thinking that was it (maybe I wanted that new wifi thermostat anyway). Regardless, that wasn't the fix so I called Guy Smith and they sent someone right away. Kevin showed up on time and was very professional. He gave me my prices up front so I knew what to expect as he performed his troubleshooting. He didn't even mind as I followed him around and asked a million questions and he answered ALL OF THEM. Within an hour my heat is back on and the family and all the pets don't have to huddle around a space heater anymore. THANKS KEVIN!

S C

Josh was my tech and we really loved him! He’s friendly & knowledgeable. Highly recommend him!

Tyler Mann

Kevin from Guy Smith is absolutely fantastic, explains what he knows and does not BS when he doesn't have an answer. They completed the service requested in a timely and friendly manner, explaining what we can do in between services to ensure our system runs for alon as possible and efficiently. Great company with great service persons.

Regina “Gigi” Brown

Joshua Weathers was very nice and knowledgeable. It was a pleasure doing business with him through your company (Guy Smith Heating & Cooling). Great Job!!

Michelle Mitrik

Tom came today to do fall maintenance on our HVAC system. He was on time, communicated well, was very thorough, and provided outstanding customer service from start to finish. We truly appreciate the great work!

Tyme Grace

Phillip, is a Great service Technician. Very Thorough.

celebr8U

Phil was the technician assigned to assess our mom's a/c unit and he was nothing but professional and courteous the entire length of time. He was open to questions and as he worked he shared what he found, offered suggestions but never once attempted to sell us on any products or upgrades. He was very patient as another out-of-town family member much more familiar with mom's unit and understands all that 'HVAC techy' language engaged him in conversation about the symptoms of the unit. We asked Phil for his true opinion on next steps and based on what we saw and the information and options he provided us we decided to use Guy Smith to replace the unit versus the 'other' company.

Jack Simmons

Great job and very professional. Nice guy too.

Calvin Wilson

Marvin was excellent. He was knowledgeable, professional, kind, and on point!

Lateshia Wylie

These guys were amazing. Quick install, gave us temp ac units to beat the heat in 90+ degree weather and great attitudes. Definitely recommend 👌 my warranty company AHS sucked, so I went ahead and cancelled them and brought a whole new unit. Affordable and good payment plans. …

Mac M

Great company. Install and equipment maintenance is spot on! Highly recommended!!!

Rob Kitchens

I was very pleased with my experience with Guy Smith. Kathy was very helpful on the phone with scheduling an appointment. I was surprised how quickly they were able to have a tech come out. I was even more pleased when it was much less serious of an issue than I expected. I will definitely be using them again in the future.

Ojetta Weaver

I came home and my water heater was looking. I called and they immediately dispatched someone and was there within 15 minutes. Trevor and the other guy was awesome. They diagnosed the problem and fixed it. Highly recommend 👌 …

Carol Maglaya

An emergency call, the AC went out at my rental property, they were able to schedule a same day appointment and due to a cancellation, their technician Phillip was able to get to the property even earlier than scheduled. It was a simple fix and he had the part in the truck-so he got the AC up and running pretty quickly! Thanks Phillip!!

Celia Fuller

We had Philip McIntosh as our maintenance man. He was very professional, very pleasant and efficient. He clearly explained the problem, the service require, even potential problems that may come up in the future. It was a minor issue, but he was in and out within the hour. Would rate 14/10. If I need service again, I'll be sure to use this company, and Philip again if I can

Matt Ostrowski

David was very professional and efficient in his diagnosis of the problem. I’m thankful for his expertise and ability to come out so quickly.

Michael Holz-Baldwin

Brian was very professional and very nice, he let me know i have sprung a freon leak on my ac system and can have me serviced and fixed in just a few days. Very affordable prices and service. Would recommend for 5 🌟 service. Thank you Brian and guy smith heating and cooling team for your service. …

Jayne Dough

My technician David was timely, friendly and extremely knowledgeable. He quickly identified the problem with our antique boiler and was able to remedy it the next day. I could not have been happier with the service I received!

Carol Bonello

3-25-20 Last night and this morning we had no heat. When I called Guy Smith, Jenny was very amicable and sympathetic and dispatched a technician to our home in a short period of time, Our technician, Jon Shaffer, was quick to locate the problem, and worked diligently with our financial situation to effect a solution that resulted in restoring our heat. Jon was polite, professional and knowledgeable as he resolved the problem.. The entire experience was cordial and pleasant. I have for many years been very pleased when working with Guy Smith Heating and Cooling and would highly recommend them.

Lois Kroesser

Five stars plus from me and my husband to Blake, Scott, Jared and Josh for their professionalism and expertise in relocating our heat pump to a new location around our house. We are very happy!

Yolanda Jones

I have a plan with Guy Smith that $15.00, something I don't even think about. what I do think about is that I know when the seasons change someone from Guy Smith is coming out to check my system. Always Professional, once check is over they come back in discuss everything with you. Good Service

Iwona Dale

Great company. Always prompt and honest. They installed out heat pump fee years back and that's still going strong without any issues. Not only that but when they gave us an initial estimate they underbid themselves since our house needed more work done that it was obvious at first. They still honoured the estimate. When our heat stopped working, I called them and the technicians arrived ahead of schedule. Then they quickly discovered that the issue wasn't with the heat pump but with the electrical box. They referred me to an electrician and didn't charge me for coming out!

Audrey Meekins

Very helpful in the relocation of plumbing lines under the slab. They took proper precautions to mitigate dust throughout my home, were timely and very professional. I would use them again and have provided their name to friends and family.

Ann Lord

Consultant Blake Vasti came by to see the work I wanted. He was very helpful in explaining what the company could do and what needed to be done. He will email an estimate to me within the week. He answered my questions. Blake was very professional and respectful. Truly an asset to your company as he represented the company well.

Todd Davenport

Brian was awesome. Quick and on time, actually responded late at night when our leak first started happening. Explained how everything worked and what he was doing to fix it. Highly recommend

Christine Scheurich

I have used this company many times for my aging boiler. The office staff does everything in their power to accommodate your schedule. The technicians go above and beyond. Brian Novak came to do a repair for me recently. He was very pleasant and explained everything. He was very meticulous. He made sure everything was running perfectly before he cleaned up to leave. I would highly recommend !!!

Mae Gay

Quick and excellent service.David was a pleasant and helpful tech.

kim manson

I had a wonderful experience with this company. Jared the gentleman who did the work at our house was very polite and knowledgeable. He did an exceptional job and was very respectful. They were accomadating to my requests and needs. I feel confident with the work that was done and I'm pleased to be worry free now with our new system. I definitely would recommend them and we'll definitely be using them again. Ask for Jared he won't let you down with the work he does.

Luis Gines

This rating is specifically for Brian Novak at Guy Smith at Heating and Air Conditioning. He was amazing! We just had our AC and furnace replaced and started having difficulties with it. Brian came out, on a Saturday, and fixed everything! Not only did he fix the problem, he also walked us through the new set up and showed us specifically what to change in the winter/summer time for the best quality and efficiency of air flow. He also gave us information on an Air Scrubber and will be installing it for us in the following days. He was professional and took the time to explain everything to us and answer all of our questions.

George Dillon

From my initial call, through the service call, I received excellent customer service. Our technician, Kevin, made a customer for life. Outstanding job!

Despina Womer

We recently utilized this company and I will definitely say that I am not only impressed with their "attention to detail" work, but also their professionalism. Specifically one employee (Jared O'Brien). He was very courteous and respectful of our home. Instead of previous experiences with other companies where the atmosphere was that they are there as a courtesy to us (even though we were paying them...) this man was friendly, attentive, and very responsive to our needs. It was a pleasant surprise and with this alone, we will definitely be returning customers and recommending their services.

TEP 21

By the time he came it wasn’t leaking. He did tell me what might help if it does it again.

R S

Brian was the technician who checked my HVAC unit and air handling system. He is always efficient and professional in his service and conduct while here. He is very personable and explains well any situation that occurs with my entire system. I have enjoyed having him as my usual technician for many years.

Stephanie Gomez

Called the day of and was able to have my ac looked at and repaired all in the same day. The technician, Joshua, was kind and helpful. He explained to me why my ac unit was not functioning. He also explained to me other problems that might need fixing in the future. Thank you for such a great experience!

Hersey Garrett

He did a great job. Very professional. Arrived on time. Listen to my concerns and checked the furnace and the HVAC system. I bought a Blue Ribbon Protection Plan for future maintenance. I was very satisfied with his work.

Patricia McGovern

He did a great job. Very professional and polite!

Ryan Lanham

Had a problem with my sink. Trevor found out that it was just backed up a little and didn't actually require servicing. Charged me the baseline fee (which was explained to me on the phone when I made the appointment and is fair), but didn't try to sell me on fixing something that didn't need fixing. Left me some Teflon tape for free. Straightforward service. Would use again

Martha Sammartano

Cleared totally clogged bathtub drain. Service tech was prompt, friendly, efficient and very professional. Definitely recommend this company and will use again if needed.

Salt and Light

I have used Guy Smith Heating & Cooling for many years, and haven't had any problems; the office staff is very professional (Kathy) all the time, the technician is knowledgeable and professional (John). The twice a year maintenance is necessary to keep my heating and cooling system running, and John does a terrific job; he was here today, providing excellent service with a highly professional manner; a great asset to this company.

Karen Lyon

Guy Smith Heat&Cooling was very responsive to our request for servicing. We had an A/C unit that was frozen in the dog days of summer. They were available the same day and even worked around our schedules. Brian Novak did an inspection, identified the issue and had it up in running within the hour. He also gave advice and guidance on both units and installed a safety switch on the third floor unit to avoid water damage. We appreciate the help and look forward to dealing with them for routine maintenance in the future.

Pro Truck Driver

I have been using Guy Smith for over 20 years now. They have replaced my heating & cooling about 8 years ago with a 3 ton variable speed A/C unit. The unit cost a little more money but it was worth the price. The new A/C paid for the extra money by a noticeable lowering of the electric bill. Never had any problems with Customer Service or any of their Employees. Excellent Service.

Meagan Hanley

We needed urgent help for an attic HVAC leak that was causing our fire alarm to go off for hours late on a Friday afternoon. Within an hour, Kevin was at our door and shortly after that our issue was resolved and we had our sanity back. Everyone was kind and quick!

Jenalee Smith

I have nothing but great things to say about this company! They are kind, professional, and prompt! I never have to wait long periods of time for service. Kevin is a fantastic technician! He takes the time to diagnosis the problem and explains all the details. I 100% recommend them!

Tim Clark

Represents his company well. Very professional and customer oriented.

Andy Crawford

We chose Guy Smith to replace our 15 yr old system. We have nothing but good things to say about everybody we dealt with from the company. The install with smooth and am glad we had it done. Brent and his crew were professional and respected my property and kept me informed during the install.

taylor hamblin

We had Jon come to our home to look at our ac unit he was very professional & gave us honest feedback. We had no idea our unit was 14 years old and replacing our unit wasn’t even what we were thinking about but now it has us prepared to start saving money to get it replaced ASAP. He sat us down gave us some pricing & explained each one to us ! Would highly recommend this company . They aren’t like others trying to scam you just to make money off you.

Dottie Lindley

We have used Guy Smith Htg & AC for many years. We have had excellent service in all areas and will continue to utilize their services. Highly recommend them. Their employees who do the servicing of our htg snd A/C units are always courteous and very competent.

G. Ramos

Thank you, Mr. Trevor, the Service Tech was professional, knowledgeable, an expert. Explained clearly what is needed and how the problem can be resolved. He gave me an estimate and or the cost. I could not afford the work today. May call in the near future.

M Jrvs

I had a Technician, Mr. Jon Shaffer, come to fix my AC. He was fast, knowledgeable, and extremely professional. If I can give him 6/5 stars I would. I have family over & it’s Sunday, Jon got my AC back up really quick. I would definitely recommend using this company and asking for Jon.

Shahn Taylor

This review is from Sheila Scott-Taylor for the service call I received on Monday, March 9, 2020. Technician Phil arrived promptly after I received his phone text to let me know that he would be arriving to my home shortly. Phil provided the necessary information I needed to know about the unit at 7000 University Drive, Norfolk, VA The information was received very well and he was very patient in describing the existing condition the unit was in to me. Phil was very polite and it was a pleasure to work with him. Please send him back for the next visit. Thank you

Erin L

I used Guy Smith to install a new HVAC system in a rental property in 2016. When my tenant notified me that the system was not cooling properly this summer, I contacted Guy Smith for service. It took a number of visits to properly diagnose and complete the repair but each time I called the office, I spoke to Gayle and she was friendly, understanding, patient and committed to getting my issue resolved. She never made me feel like I was "bothersome" in my repeat calls which was most appreciated! Technicians were sent out promptly each time and Guy Smith went above and beyond to complete my service repair needs at no additional cost due to the repair being found to be covered under warranty. I would highly recommend Guy Smith for exceptional customer service and quality!

Anthony Grados

Guy Smith has done a couple hvac installs and repairs for us over the past couple of decades between my property and my parents house. Technicians are always helpful & professional, especially Phillip who's helped us several times. A friend once checked my HVAC and he said it was the cleanest install he's ever seen. We did have a warranty issue once and Guy Smith took care of it without a problem.

CA Shilling

Was very knowledgeable. And called to let me know when he was going to be in the way. Was a great service and super friendly and pretty quick

Carrie Batchelder

Phillips was great. Professional, pleasant, and took his time. Would use this company and request him again.

Gunnar Spencer

Guy Smith Heating & Cooling came to the rescue on a weekend. Our AC went down in the middle of July, on a weekend of course. They got it up and running on a Sunday and that is no small feat. Awesome job. Big call out to the great technician, Phillip McIntosh. He was very professional and got the job done quickly and efficiently. I highly recommend Guy Smith Heating and Cooling for all of your Heating and Cooling needs.

Pat Zyliak

I just had a complete system installed inside and out. I had a GREAT experience from start to finish. The quoted estimate was extremely good and the install was begun within 2 days. The team for the install were professional and cordial and very patient with all my questions. Everything was explained prior to install and nothing went wrong. I have used Guy Smith for years and will continue to for as long I own my home. I will not hesitate to recommend Guy Smith to family and friends. Pat Zyliak

Malcolm Wentworth

Best customer service anyone could wish for. I flew in from Dallas to help my parents when their A/C went out. Technician came out on Labor Day and from the time they answered the phone call from me asking for help, to the complete removal and installation of a new system, Everyone with Guy Smith has been simply outstanding. Communication was incredible. If there were more stars I would give them. I would highly recommend Guy Smith for honesty and reliability. They delivered what they said they would. Our sales Representative Chuck Sanford came to the house and answered all my parents questions and made them feel they were in good hands. Chuck delivered on everything he said he would and they finished a day earlier than projected. Fantastic company. Malcolm Wentworth

Bry Dacanay

In all fairness, they were able to comeby and conduct a diagnosis on my HVAC unit within the day I called them. Could have been a 5star if they hadn’t given me a VERY HIGH quote for the fan condenser replacement and labor. Ended up fixing it myself for 1/3 of the price.

Alex Smith

The office staff were all so polite! It was very easy to talk with them on the phone and they were so helpful. The technician who came to my house was professional and kind. Willing to answer all my questions and explain so I could understand. I will be calling Guy Smith for all my heating issues from now on. I will also recommend to family and friends.

jordan wilkerson

Jon S. was super professional! He educated me on all aspects of my AC system in my new home and what to expect in the future, as well as how to get the most out of my HAVC unit. He has great communication skills and called me before coming with an estimate of exactly what time he would be there. I will be using this company for all HVAC needs!

Bose

Very fast service! The tech arrived earlier than the given estimate. He was friendly, very knowledgeable and answered all of our questions. He also wore a mask and shoe covers. I would recommend Guy Smith to my friends and family.

Chris Mitchell

Brian Novak called as soon as he got my message from your office and told me that I'd be the next person he would be seeing. He called again when he was on his way. Both these calls were very thoughtful and helpful. He came in and introduced himself and got right to work. He identified the problem and explained it to us and gave us an estimate of the cost, which we immediately accepted. He went back to your headquarters and got the part and came right back and installed it. He also told us about a program with you which includes scheduled maintenance checks; we accepted that, also. Brian was pleasant, knowledgeable, and efficient. I would recommend him to anyone who needs furnace repair. Janet Mitchell

Mike McEntee

Arrived as scheduled. Methodical in the way he proceeded. Let me ask all the questions I had with patience and provided info that was clear and helpful for any future occurence of our heat pump condition and operation. Total professional.

Linda Knox

Had our system replaced inside and out. Practical system design. Excellent installation by polite and clean workers. Attentive customer support. Kathy Seeley, office assistant answered all my questions about the installation and operating of the new system. She kept me abreast of technician arrival and followed up the following day called to see if my new system was working properly. Kathy is a great asset to your company. Go with the best at Guy Smith HVAC!

Amanda Mazzacane

Awesome Service- I used the website late at night to email about a concern I had that I thought was being caused by the HVAC. The following morning I received a phone call and got an appointment for the same day. Even though the technician was running late, I received phone calls updating throughout so I was never left questioning. Also, there was inclement weather holding things up that no one could account for. Brian was a delight. He was very respectful, wore a mask, and assessed the issue. It turns out it wasn’t an HVAC issue, but he helped pinpoint what the cause could be. I signed up for the yearly service after the great impression.

Alexa

Displayed key in depth knowledge of the system with a quick response time. The ability to troubleshoot and identify problem areas was swift and professional. Best customer service I have had in years. No complaints.

Trevor Gwin

The same technician has come out every time and remembers us and previous work he did on our system. We ended up needing to replace our heat pump. The installation crew was very professional and accommodating. I love getting a text message when someone is on their way along with their name and photo so I know who to expect.

Gabriel McCoy

Very impressed with the speed of communication and technology used to make service experience convenient and professional. They also fixed my problem the first time and for a reasonable price. These guys are the go-to for HVAC!

Matlyn Ortiz

He was very polite and accurate with everything. We need more guys like him. Excellent customer service.

Kevin McCorey

A/C went out @ night & they promptly sent someone the next day where as other’s we’re talking 2 days @ the earliest . The technician Philip MacIntosh did an outstanding job. Price was a little high but they did get me back up & running quickly on a very HOT day for that alone I give them 5 stars.

Brian Park

Phillip did an outstanding job expeditiously troubleshooting my A/C unit. Will recommend for others as well.

Destination 757

Great experience. Josh was very professional and went the extra mile even though it was after 9pm. I would definitely recommend/use this company in the future

Carina Masson

I had a wonderful experience with Guy Smith. I had trouble all summer with my AC when it got very hot so I wasn't surprised when our heater stopped working right when it got cold last week. I called Guy Smith instead of going through my home warranty like I did all summer. Best decision ever. They sent out on of their tech's, Brian, who came the same day I called. He found a couple minor things and the heat started coming out hotter again but my air flow was still terrible like it has been since the summer. I was told by several other AC/Heat companies that my duct work just had issues and the intake was too small. Instead of leaving after it started coming out hotter Brian went back into my attic to review the duct work and see why I didn't have a stronger airflow. He found out that there was a media filter installed up there that was basically hidden away. Once he removed it and told the unit not to use it our air flow was fantastic! It has kept up without an issue ever since and air flow is finally there. I will be using Guy Smith and asking for Brian from now on!

Carol Bonello

I have been with Guy Smith Heating & Cooling since 2007 and I would highly recommend them for your heating and a/c needs. This Company treats you like family, when it comes to understanding your situation and meeting your needs. Additionally, from the owners, to the staff and technicians they are all courteous, professional and deliver a "Job Well Done" every time! Look no further! You will not be disappointed!

Edward Stroh

My initial contact with Guy Smith was for a problem with one of my Trane systems. They researched the warranty and found it was still under warranty. We have been with them ever since. Had my A/C delivery system replaced by them, had some minor problems and they fixed each one at no additional charge. Now have them perform annual maintenance on both units each spring to keep them in tip-top shape. A+ with us.

Sharon Mullin

Brian was punctual, professional, knowledgeable, and explained what had happened and how to help prevent the problem in future. All of the HVAC technicians who worked on stalling my new systems this year have been excellent. I highly recommend this company!

ROK FAMILY

Guy Smith heating & cooling has extremely reliable and knowledgeable technicians. They arrived very promptly and explained what they were doing thoroughly so I could understand what was wrong. Their prices are very affordable and I would definitely recommend them.

Chuck Wright

Brian Novak is reliable, knowledgeable, professional and a VERY nice guy to have in our home!!

Terry Evans

Brian, with Guy Smith Heating and Cooling, has preformed maintenance on our 13 year old unit to keep it in optimal running condition. He answers all of our questions and gives us suggestions to possibly keep it running another 13 years for us. We’ve used Guy Smith for over 35 years and always been satisfied.

Marvin Jackson

We have been Guy Smith Heating & Cooling customers for about 9 or 10 years. Their technicians have always arrived at the agreed upon time and addressed maintenance or repair issues effectively and professionally. They also respect our residence by not making a mess and cleaning up behind themselves. We are very happy with their support and service and recommend them highly.

Bruce Bischoff

David was knowledgeable I'm dedicated. My system was old and it required extra attention. David went the extra mile and then some very very satisfied

Michael Kubat

Trevor Adderley, who serviced the water heater, and Joshua Weathers, who serviced the HVAC system and replaced the surge protector, were professional, knowledgeable, and infallibly courteous. Superb job!

Derek Fick

Joshua did a great job! Thorough and well done!

Kevin Bramble

Brian Novak was our service technician for today’s service. Brian was very professional from the start to end. Brian answered all of my questions truthfully and professionally, even helped make sure my smart home thermostat was setup properly. Brian took his time to make sure everything was in working order. I highly recommend guy smith heating & cooling to everyone looking for quality service. I will continue to be a loyal customer as long as they maintain their employees like Brian Novak.

Alice Ertsgaard

Called this a.m. AC fixed this afternoon house is cooling down what great customer service from staff answering phone to the tech....Larry who came to our rescue. You want fast, courtesy and efficient call Guy Smith HVAC. Had parts needed on the truck in and out 15 minutes. Called several different company's got sales pitches to purchase membership VIP package for service. Larry was very knowledgeable, explained what was wrong with no pressure to purchase a maintenance contract. On time as promised need a HVAC repair call Guy Smith they are awesome...thanks

Dana Alexander

Phillip McIntosh is honestly the best. He was able to come by earlier than expected when our AC went out today and fixed within 10 mins (bad capacitor). Was super friendly and answered all of my questions on ACs and how they work. I highly recommend them.

Charles Ross

Brian did a great job as always. He is courteous and professional. Got right to work an did a full check of the system. We rely on Guy Smith to keep our system operating at it’s peak performance.

Michael Sarros

Great maintenance plan for annual HVAC maintenance (Heat pump)

Sean DeCarlo

Brian showed up real quick, was professional, friendly and seemed to really enjoy his job. Fixed my unit right up, even bracketed the cord he replaced. Great service!

Erin Flynn

Hands down the BEST prices in town. I met with Sears, Russell's and someone else but Guy Smith offered the best price for AC/Furnace combo. Their customer service was fantastic from start to finish! I can't recommend them enough.

Jim Larsen

Brian was the Technician for the Spring maintenance on my air conditioning. He called when he was on his way. When he arrived, he introduced himself and explained what he was going to do. He was very pleasant and explained everything in detail. When he came into the house, he made sure he had his booties on. Overall, Brian seemed to know his job very well.

William K. A. Agyei

The technician arrived on time and did the tune-up and answered my questions.

Dennis Bielinski

I have been using Guy Smith for some time and always had a good relationship and felt their work was excellent and had a"do it right" mentality. I have just had another experience to bolster that feeling. After some extensive work on my HVAC system I had a complaint about a few details that I felt needed corrective action. I called and told the operator my story ans she quickly put me in touch with the manage that could resolve my concerns. After a brief discussion, the manager set up an appointment for the next day. The crew arrived, on time, and promptly corrected all the items on my list. Plus a couple more to boot. I want to say again that Guy Smith Heating and Cooling are the ones I call for HVAC in my home. The 5 stars are well deserved.

Toni Bembridge

Joshua was a great representative of Guy Smith's company. They are reliable, quick to respond, clean, knowledgeable and professional. Yes, I would call them again.

Barry Jones

Excellent experience all around. Tech Phillip was top notch. Last AC company walked off the job. In 1 hour Phillip had the unit up and running.

Brandon Winterling

Always very professional and responsive. Our tech, Jon Shaffer, has been to our office to fix the heating and cooling after moving into an older building with older equipment. He walked us through the problems we were seeing and recommended a full range of solutions. When it comes time to replace our cooling system we will be calling Guy Smith.

Ronald Burkhardt

Called and received same day service on a very hot afternoon. Their service technician Phil was courteous, knowledgeable and quick. Phil solved the problem in about 15 minutes and prices were reasonable. Will use again and recommend. 5 Stars.

Nicholas Martinez

Thomas was an excellent technician. Professional, punctual, knowledgeable, and also good with kids. Would highly recommend him to service any of my properties in the future.

Michelle Fitzpatrick

Brian Novak is awesome! He is professional and genuine. Brian puts in the time needed to get the job done and honestly told me what would be required to be sure my units won’t fail. I highly recommend Guy Smith Heating and Cooling.

Timothy Booth

I recently had my home unit stop working; could have easily been mistaken for major problems. Jon Shaffer from Guy Smith showed up and showed me it was just the low pressure side sensor shutting off the system. A reset and back up. While it may need future repairs if it goes bad again I am up and running. So I called and Jon showed up at my business to check one of my units there. Again great service, quick troubleshooting and diagnosis. Thank You Guy smith.

Nick Vance

This is my second time using their services. The previous company, recommended thru my home warranty (AHS), could not repair the ac and was referred back to AHS to send a separate service, which could take up to two weeks! With near 100 degree days, I could not wait two weeks, let alone two days…. I called GUYS Heating & Cooling. I was able to get a same day appt. The service rep Kevin quickly diagnosed the problem and fixed it in no time. More importantly, because the repair was minor, the cost was minimum. For anyone needing AC repair services, don’t look any further than Guys Heating & Cooling.

Michael Wheeler

Heat Pump had failed. Their technician came out - on time - professional - very kind. Answered all of my questions. Quick fix at a very fair price. Guy Smith is the best. Give that tech a raise? Thank you!

Heather Andrews

We called at 8pm when our AC unit stopped working. Our technician came out in 30 minutes. He was knowledgeable, friendly and professional. We will definitely use and recommend them in the future.

Hannah Hodge

This company is GREAT!! highly recommend from setting up the appointment all they way until there finished . They made everything easy and smooth. Keanna & the tech had great customer service will be sending my friends and family to this company!!

Pamela Joyner

Technicians arrived on time. They were very professional and gave detailed explanations of the services they were providing. They were considerate and respectful. I highly recommend this company.

Barry Haughey

Whenever you need immediate help especially right away Guy Smith is there ready to take care of your emergency! They will send the right technicians to readily take care of any situation bar none! Never had a complaint always friendly! I would recommend Guy Smith to anyone; you guys are the Best!

David Doxey

The technician contacted me when he was on his way, arrived about 5 minutes earlier that scheduled which was a pleasant surprise! Technician performed a thorough diagnosis and was very knowledgeable about how to proceed to correct my HVAC issue.

Tom Sykes

I woke up to a cold house; my air handler blower stopped working in the middle of the night. HomeAdvisor directed me to Guy Smith. They came out same day for a diagnostic. My control board stopped sending signals to my blower— my heat worked, it just wasn’t circulating. They were able to do a temporary fix and get my house feeling warm again. They were able to get the replacement part in quick fashion and replaced it quick. Luckily everything was still under warranty, so it didn’t cost as much as I was thinking. Both techs were professional. Office personnel I talked to over the phone were very polite. Happy with my experience; will update of anything changes.

Michael Harp

I have had a maintenance agreement with Guy Smith since around 1991 after I purchased my home and the heating went out due to a broken weld on a heat exchanger. In that time they have replaced or repaired every major part of the system as each has worn out due to age or use as well as completed semi-annual cleanings and inspections. Their prices are fair, they remind you when service is due, they arrive at the scheduled times, do not use high pressure sales, explain what and why a repair is needed, and are courteous and quick. I've never had to suffer through a hot summer or cold winter.

Nina Young

My technician was on time and very courteous. He wore a mask and shoe covers during his visit. He efficiently cleaned out the clogged ac pipes and drained the emergency drip pan. We would highly recommend and use them again.

Leslie G

We had an "after hours" crisis, and I was happily surprised to find someone (Lacey) answering the phone 2 hours after I expected the office to be closed. She was VERY patient in listening to the out-of-the-ordinary details of our situation, and went way beyond our expectations in connecting us with the tech we specifically needed. That technician, John Schaffer, called us from his home and took the time from his evening to help us solve our problem. The most amazing part is that it turned out our issue is well outside of the normal scope of work for Guy Smith, yet they were all still enthusiastically willing to help us anyway. This is the standard for customer service that we wish we had from everyone we work with. Thank you Guy Smith, and kudos !

Buddy Wheeler

We had our winter checkup today. Our technician, Brian Novak, was on time, very professional and courteous and kept his mask on at all times. Highly recommend .

Jim Ballentine

Highly recommended: needed Freon charge in newly installed Fujitsu Mini Split AC/Heat. Received prompt and quality - professional service. Have been very satisfied by Guy Smith service over long period of time to include installation of another HVAC system & associated service. Technicians always very curteous and knowlegable.

Christina Lovett

Great, fast service! Very professional. Phillip was great and fixed my ac on the spot!

Brad Richardson

Brian, from Guy Smith Heating was out to fix a heating issue. Very proficient, showed up ready to go and did a great job. I would recommend him for service again. Thank You!

Anthony Conard

Phillip was very knowledgeable about my heating and air issue. He was very patient with me and explained things to me at the end of his work day. I recommend using this service through Guy Smith. 👍 …

BRIAN HARMAN

Brent and crew arrived on time ready to work, installation of new HVAC System was completed in one day. Professional install, every aspect was beyond my expectations. Guy Smith will be my choice for all HVAC needs in the future.

Robert Hanks

Chris is a great ambassador for Guy Smith. Chris is courteous, friendly and cheerful. He is a very competent technician. And, he explains things in an easily understandable way. Guy Smith Heating and Cooling is dependable, reasonable and it is a pleasure to do business with them. A high recommendation.

Kim Dickens

Guy Smith did a great job. Our installation was somewhat challenging but the Technician completed the job in a timely matter with skill and professionalism. I would recommend the company.

Hurley Blustein

We'd been having problems with a pipe carrying condensation water which for some reason was ran the length of the house. We thought Guy Smith would have to drill a new hole through the bricks out of the garage to drain the condensation. However, the technician suggested a much easier fix, installing a small pump to force the water through the pipe. He was able to get the pump and install it within a couple of hours. Problem solved that day!

Katie Vizzi

Phillip was friendly and very informative. Thanks!

Trevor Stegner

Highly recommend this company. Brian Novak was an outstanding technician and the model technician all technicians should strive to be. He was professional, knowledgeable, extremely courteous and evident that he enjoys his job and working for Guy Smith Heating and Air Conditioning. Finally, an HVAC rep I feel that I can trust!!

shawn brady

They did everything right. We haven't made a decision. They gave us an estimate. The technician was great. Got a very informational document. He answered all my questions. I recommend them.

Marlene Gossett

A/C decided to stop working on a Friday Night, outside temperature was 98 degrees, by Sat morning temp in my house was at least 88 degrees! I called Guy Smith in the afternoon & was told by Brian that he had three calls ahead of me & that he would call me when he finished those jobs. By then it was about 9:00 pm, he sure called & by 10:30 pm my A/C was running again!! Thank You Guy Smith & Brian for such good service, you people are GREAT!!!!

Wayne Smith

We have been with this company for 26 years. If we were not happy we would have changed years ago! They are very responsive, very determined to do a good job, and work hard to do so. They do not mind failure and when it happens they admit it are very determined to fix it. I cannot say better of any company.

wayne schaper

This company stands behind its work. If there is a problem with material or workmanship they will make it right. Very impressed with the knowledge of the technicians and the style of management. This company has been in business for almost two decades. Everything was done in a workmanlike and professional manner. Five stars.

Richard S

The tech was very thorough, personable, and professional!

Beau Ferguson

Brian was kind and professional. He was not just on time, but showed up a little earlier than expected which was great! He obviously has integrity which reflects well on the company.

Samuel Warren

Technician Brian did a great job of getting us up and running in a better way. Three stars is based on the fact that they were supposed to get the job done a day earlier than they did because of a mess up in the office.

Ruth M

We had Bobby come out today to do a check up on our unit and he was awesome! He wasn't trying to push a plan or a new unit as other companies do. He told us what needed attention but wasn't forcing us to get it fixed now but to think about it. You have new customers for life!!!

Tim Baker

I have been a Guy Smith heating and cooling customer for over 20 years. They have provided superb technical support, exceptional customer service, and outstanding prices for their products and service. Timothy Baker

Crystal Silins

We had a new AC unit installed late last spring. It took 3 technicians to come out to ensure the unit was working properly, which it has all summer, thankfully. No complaints there, other then having the inconvenience of multiple trips to ensure the quality of the installation. The main reason for only providing 3 stars is not because of that, but unfortunately, the first technicians laid down the sticky plastic meant for carpets on our hardwood stairs. I appreciate the attempt to keep the area protected, but it seemed they used the wrong stuff. When the job was "completed" the first time (before the next 2 service calls), the protected plastic was lifted, which also stripped the hardwood stairs finish off, leaving a 2-tone look to the stairs. I showed the other techs who came out, who said they would take pics and show the office. I called to address the issue, and spoke with Sunny, as the owner was on vacation at the time. I was not thrilled about his lack of listening to my complaint, and said I'd have to write a negative review if the company was not willing to at least take a look at the issue to come to some type of agreement to have it fixed. He was not happy with me wanting to make a negative review, and said some other unpleasant things, and ended up hanging up on me. Before he did so, I was as patient as I could be, but he insisted this issue was not from the install. I have pictures of the stairs from before and after, and it's very obvious there is a difference, and exactly where the plastic was laid down. I attempted to call numerous times after that to speak to the owner. I left voice messages, that were never returned. I wasn't expecting an overnight fix, but I was hoping the company would at least hear me out, come see the stairs and take ownership of the issue, even going half on getting it resolved. I did not want to make a negative review, especially after the 3rd technician came out, I think his name was John, he was excellent and worked and sweat his butt off to get the unit working properly. I've hesitated for a while to make this review, as I prefer not to, and wanted to see how the unit faired during the hot summer, but this may be the only way to get their attention now. To the owner, Mr. Smith, if you read this, and are willing to come back to the house yourself to assess the damage on the hardwood stairs, I'd REALLY appreciate it, and would be happy to increase my rating. If not, unfortunately, I'd have to say it's not great business, and would not recommend you to friends/family in the future.

Jamie McAllister

Our A/C conked out on a Saturday night. Husband called Guy Smith the next morning. A tech came out to our house and fixed the problem and we were back to normal within a few hours. Pleased to have such prompt service on a Sunday morning.

Stephen Powers

I could not be happier with the service. thanks for letting me know who was coming and what time to expect them. the mechanic was very polite to my wife and answered all of her questions.

Kathryn Peterson lambert

Good recommendations for the maintenance service contract. Performed service on the spot, competently and professionally. We appreciated his expertise in giving his suggestions. The contract gave us 15% off which we most assuredly needed.

sheila parker

Guy Smith Heating & Cooling is just awesome. Actually, I've been a loyal customer for over 45 yrs. or more and I'm well satisfied with their service . I truly recommend them to the uttermost !!

Denise Allen

Courteous technician and was on time. Asked to have technician wear mask and they gladly complied. Office staff, who answers phone, have always been friendly, helpful and courteous

Carol Utsler

Technician was knowledgeable, professional, wore a mask and even put plastic coverings on his shoes. I was very pleased with Guy Smith company and will definitely use them again.

Alan Robertson

Guy Smith has be taking care of my HVAC needs at a vacation Condo for more than a decade. They are always courteous and there when you need them. I recently had to replace my entire heat pump system due to salt water aging. They did a great job, which was tricky because the main unit was on the condo roof, several floors up. They promised a one day turn around and the tech stayed until after dinner to make sure that happened.

David Stuebing

They texted me when the technician was on the way and he also called. He arrived on time, was professional and knowledgeable - and identified and fixed the problem quickly. I would certainly use them again.

David Read

Excellent job. Would highly recommend.

Bruce Garris

When you find a merchant that you can trust, you should tell everyone. Guy Smith is that merchant for my family. They have maintained our heating and cooling systems for 20 + years. They are not busy trying to upsell you on the next shiny "thing ", they are maintaining your heating and cooling and advising you. I like that very much.

Martha Gerwitz

Jared and his team installed our air conditioning and heating system efficiently and professionally.

Barry Stevens

Jon quickly diagnosed our power component problem and even gave us some tips to prevent future occurrences. He went out of his way to ensure we had the remedy and info we needed. Thanks Guy Smith, Jon is one of your best!

Johnnie Eubanks

When I called for AC Service early Monday Morning, I expected a 2-3 day wait to have it fixed. I received "Same Day Service" and the AC was working perfectly when I got home from work. Much appreciated and thank you for the outstanding service.

Dylan Spears

Service was great. Kathy was very helpful for setting up a service call. Tech came in in a reasonable timeframe. Definitely will use guy smith again

Crystal Lindsey Hunter

Thank you for the prompt service. Every aspect was perfect…from the service request reply by Jenny, to the service call by David. I even got a call that they could come early than originally anticipated!!

Lauren kane

Have always had a good experience with Guy Smith!

Tami Jones

I had this company install a brand new HVAC system and water heater about a year ago. They were the best price in town for sure! I used the air conditioner last summer, and have had a warm and cozy winter. Thank you so much, my systems work great and my water is so hot! Absolutely thrilled with this company.

Lawrence Baun

Came right on schedule, excellent service.

Rick Edwards

Trevor and his helper were professional and friendly. It was a delight to have them in my house. I’d recommend this company to anyone!

Bryan S

Since Februrary 2018, our HVAC unit has not operated properly, the first problem: blower fan needed replacing, then a condensation leak on the outside of the unit concerning the exhaust piping, then the same piping began leaking behind the front panel, the unit's variable speed feature would not operate, then the induction motor needed replacing. Norman serviced the unit, then Brian became involved, and finally Larry performed a detailed analysis resulting in a fully operational unit. These techs were polite, arrived on time and worked diligently to find the source of the unit's problems. Guy Smith also honored their stated and written warranty. For the past 2 days Brian and Larry spent most of those days examining the unit until they were satisfied the unit operated properly. In final, I extend my thanks to Norman, Brian and Larry for spending the time and expertise to bring my HVAC unit back on line and extending the unit's life-time. Peter Axson

Teri Brown

Staff is professional, prompt, and knowledgeable. Did not try and do unnecessary repairs or services. Will definitely use their services again and would refer to anyone looking for HVAC services.

MR EZE

Have been using them for over 20 years and the service has stayed the same..excellent.

Ashley Branton

Jon Shaffer was such a great guy! So personable and understanding. I love excellent customer service and that’s exactly what he gave! Will ask for him next time service is needed!!

Steve Feser

Jared, Brent and Joe did an excellent job with the installation of my new A/C and heating system. All checks and tests were made for a smooth running operation. Many thanks.

Christopher Morales

The technician was amazing he was quick but thorough and ensured to points around the unit that will help me as a home owner as red flags to look out for.

Regina Davis

Excellent, friendly service provided by Phillip. He answered all of our questions,. Fully explained what we needed done

Calvin

Brian N. and the whole Guy Smith team were incredibly responsive and helpful repairing the inadequate work of another area HVAC company. Thank you. We look forward to a long relationship with you.

Anita Matteson

My experience with Guy Smith Heating & Cooling has been very satisfactory! I was very pleased with the technician who came to service my HVAC system. He was very polite, knowledgeable, and kind. Guy Smith has been my HVAC company for a number of years.

Brian Wilson

Called Guy Smith Heating and Cooling to handle rental house in Virginia Beach, VA. Not only did they fix cooling problem but they were extremely professional with reasonable prices! Highly recommend.

Daniel Wyckoff

The techs performed routine service on my Tankless water heater

John Gransbury

09/27/2017 (UPDATE below) Realizing I have a choice among several Heating and AC companies in the Hampton Roads area. I chose Guy Smith H&C, having never dealt with them before, and that selection was based on local reputation. A new Goodman 2 ton/14 SEER Condenser, gas furnace, coil exchange and air handler was purchased on 9/18/2017 and installed on 9/20/2017. To start, I’m going to say three things. (1) For having a new system for exactly a week now, I have met too many Guy Smith technicians. (2) Technicians Jon (Shaffer), Phil and Gerald; superb help!! (3) Installers C. and M…..not so much. The buying process with Jon was outstanding, he is extremely knowledgeable and a pleasure to deal with! Installers arrived as scheduled, at about 9am and departed at 8:00PM. Way too much time for a small system and installed by supposed seasoned installer and helper. Two hours before they actually left, when my wife asked for an update/possible completion timeframe the lead responded with “another couple of hours, got to rewire a few things here…” This did not instill confidence. They left after showing the completion paperwork to my wife without fully testing/demonstrating that both heating and cooling worked. Of course, as soon as they were out of sight, the system turned on and included a LOUD howling sound of air escaping/whistling out of either the air handler or existing ducting (which had never happened before). She called the company and was told to turn the system off until another tech could come back and inspect. Phil and Gerald were next to respond. I’ll repeat, they were outstanding, extremely knowledgeable and a pleasure to deal with! The air escaping/howling turned out to be a tape leak behind the air handler at the bottom. Not a huge deal, I can understand this happening (but, should have been corrected during the installation). They also took the time to re-tape several areas around the air handler and furnace. IN ADDITION they checked gas pressure and adjusted the high side at the furnace, tested secondary float switch and checked inside and outside for any leaks. They did a full system check knowing that the city would be here to inspect the system in 2 days. What would have been an inspection hit….installing 20 amp breakers at the compressor disconnect when the compressor is rated for 15 amps. Gerald went to the big orange store for a replacement breaker, came back and installed it. Again, a pleasure working with them! I’m hoping that their findings are also feedback to the company and original installers. What bothers me and needs to be feedback to Guy Smith Co.; (1.) Eleven and a half (11 ½) hours to install a system in a closet, not an attic. (2.) At completion, no demonstration. Just sign the paperwork and go (3.) The air escaping/howling was quite evident. Should have been resolved at that time, they clearly knew/heard it. (4.) No mention of gas pressure checks/leak checks/safety switch checks (5.) Over-amperage breaker installed at the compressor disconnect switch. I understand the shop was out of 15amp breakers, ok, so they couldn’t stop somewhere and buy the right size…they knowingly installed the incorrect amperage breakers. I understand the risk is slim with “new” equipment. And, the fact they never mentioned anything about it or that it should be replaced before inspection. They placed my family and house/property at risk. (6.) This installation was unprofessional in the work ethic of the installers I’m off my soap box. I have a new system that is now fully operational. Thank you Jon, Phil and Gerald. In the future should service calls be required I will ask for you (3) by name! In my opinion, they are the best review I can give to your company at this time. 9/28/2017 UPDATE Thanks for contacting me Lacy!! Everyone of the issues I had are as you indicated a fixable event and an issue of attention to detail. As noted I am happy with the end result and know that you do have excellent technicians. Due to your attention and response..I'm extremely happy! I think your back to a five star!!

C Peters

Dave was very polite and professional. He explained everything he did and the geo-thermal system working great once again.

Jennifer O'Connor

These guys were awesome. 100% on time. Professional, knowledgable, respectful, and kind. We will 100% call them again when we are need of service. I would recommend them to anyone.

Jamel Taylor

Technician Shaffer has been nothing but the best. Professional, pleasure, mannerism, and always a smile. I do not have a native thing to say about him. I will appreciate you sending him on every visit. Thanks John for such a great personality.

Luann Smith

Had our HVAC replaced today. They worked from 8 to 5 and did an outstanding job. We have been with this company for 12 years; there is none better!

Matt Lewandowski

Jon Shaffer deserved more than 5 stars. He was very helpful and explained everything that was going on with our unit. He is very personable and easy to talk to.

Nick Elias

•They came to my house in a timely manner. •The maintenance person was very nice and professional. •Fixed my A/C in a few minutes :)

Ryan VanFossen

Brian and his partner were right on time, very cordial and knowledgeable. A great service and pleasure to deal with.

Karen Carroll

I was nervous to use this place, but my friend recommended them. From the first phone call to completion of service, I was treated with integrity and I really feel like they gave me honest service rather than just treating me like a number. Would use again and recommend to others. Thanks!!

Valia Jones

Kevin was very professional and full of information. My system is working well. I feel COOL air now!

Brittany Wimmer

Guy Smith Heating and Cooling did a great job installing my new hvac system! The technicians and owners were very kind, answered all our questions and the job was priced fairly!

geebado

Seem to see their vehicles and ads so figured I’d give em a shot. Great company and wonderful customer service. If possible, request a guy named Blake he was very friendly and knowledgeable.

Chris Callen

Outstanding service. Highly recommend the company.

Lakeya Davis

Josh cleaned my air vents, replaced my filter, inspected my systems, and we are very pleased with his work.

Melissa Ream

Kevin was friendly and professional and repaired our ac and got it up and running quickly. We'll use them again and recommend them

D Powell

Great work and great value. Blake the comfort consultant and service technician we're very professional and on time. Would highly recommend Guy Smith.

Stacie Crandall

I have used this company off and on over the years, and service has always been great!

Patricia Eddy

Called just before arriving. On time. Very nice and friendly. Very helpful. Very effective in doing his work. Did not take long. Made sure everything was working correctly after maintenance was complete.

Sharazard Harmon

Brent was excellent! Highly recommend! Jake and Kevin were also the same: Great!!! Thank you all so much!!!

Douglas Mills Jr

Been doing business with them since 1978 when Guy installed the system in the house I was building. I've had my good times and bad times with the company over 41 years but since I'm still with them most things must be going ok.

Nisha Corp

Blake was awesome. His knowledge is phenomenally displayed while educating me during the estimate conversation. I'm very please with this presentation.

Edward Robinson

Fair and honest. Good value

Sebastian Smith

Phillip McIntosh my service technician did an excellent job diagnosing and explaining exactly why we needed a new system. Great Job Phillip! We appreciate it!

Yolanda Jackson

Every detail of my maintenance, repairs and charges to my units were explained by Josh before he started the work. I highly recommend this company.

Jenny Sylvester

Jon Shaffer came and serviced my units today and did an outstanding job!! He was very thorough and explained everything he was doing in detail so that I could understand.

marchelle clarke

Great guy... friendly and professional

Jocelyn Myers

Loved how quickly they showed up after just an emergency AC call and decided to continue with duct cleaning services. Feels so much better in here! Thanks!!

Andrea Barch

Have been with Guy Smith Heating and Air-conditioning for almost 30 years. They have been reliable and have always fixed our problems. Prices are reasonable.

Gail Mathers

Prompt service. Provided detailed explanation of the problem and resolution. Brian was friendly and knowledgeable.

Lorenzo-Matthew Beatz

Had major problems with my heating unit and these guys came out did amazing job. Everything was in reasonable cost as other companies like to inflate the prices but I had a great experience!!! Thanks Blake

Barbara Wright

Phil called to introduce himself then I received a text and an email confirming who he was. Very polite and knowledgeable. Highly recommend them

Michael Weiner

Trevor and team were very quick to respond, kind and helpful. I love my new kitchen faucet.

Wes Drumheller

Jon S. helped me decide the best choice to make on my 21 year old ac system and the price is in my ballpark and they will do the job just a few days after we spoke.

Kimberly Woods

Excellent service, came out to inspect furnace and was able to give and explain specifics about what he saw. Picked up after himself, even picking up the insulation that fell on the floor when coming down from the attic.

James Herzog

He was awesome and very thorough paid attention to detail and did a superb job

Robert Foy

From the beginning Joey was very professional , knowledgeable and pleasant. Highly recommended!

Andi K

Very impressed with this company. Everything went smoothly, Joey was very knowledgeable, professional, and thorough.

Robert Gaines

Thomas Britton was considerate and customer oriented; very organized and fixed problem.

Ebony LMB

Guy Smith came through and performed another outstanding job! I really appreciated Kevin’s knowledge and expertise! Extremely satisfied with this company and the staff!

Jason Starr

The gentleman named Blake completely relieved my fears with using a new ac company. I am new to the area and was very nervous when I came home and the ac system was not working. Thank you so much Mr. Vasti and your team at Guy Smjth.

Aja Delaney

My husband and I contacted Guy Smith Heating and Cooling, to get some things repaired, and we spoke with Kaitlyn, she was very knowledgeable, kind, caring and respectful!

Kitty Engleman

Scott is a wonderful young man. He was very polite, respectful, and organized. He even cleaned up after himself, and did an amazing job.

John Winsor

A squirrel apparently chewed through a wire on our outdoor unit. Phil quickly and efficiently repaired the wire and went the extra step to come back the next day during daylight to insure that there were no further issues.

Robert Rhodes

Talked to Kathy in the office and she was very professional and got me taken care of quickly. Jon showed up to work on my system and solved my problem in a manor of minutes and the price was fair. Thanks

Nicolette Wheeler

Our technician Phil was awesome, quickly determined the issue and solved it. Very professional! We highly recommend them!

Dale Clark

I"ve been doing business with GS for many years and have been satisfied with the results at two different homes. My current home has an older heat pump and it runs fine but the specs plate was missing so the tech, Larry, took the time today and manually figured all the information he needed to make appropriate adjustments to the equipment and immediately my house felt cooler and dryer. I was pleased with the time he took and I really felt educated after the explanation he gave me. He is obviously a knowledgeable HVAC technician. Guy Smith delivers!!

Michael Abplanalp

My ac unit was blowing hot air during the day and shutting off after short use. Within an hour Brian had my 25 year old ac unit blowing cold air again!

Mark Shepard

Josh, provided exceptional service and advice. I will definitely use Guy Smith Heating and Cooling’s services again.

Ida Dean

We have been using Guy Smith Heating and Cooling Services for many years. We are satisfied with the Professional Services provided by them!

Megan Spears

Guy Smith has friendly and knowledgeable technicians. They are always able to quickly come help with any heating or ac issues and provide affordable prices.

Catherine Spanka

My home has 3 HVAC units- that’s a lot of cleaning to do……Brian is meticulous and did a fabulous job!

Randy K

A little expensive for the problem that they described I would think it should have been covered not my fault somebody didn't wrap the wire good enough cost me over $500

Pamela Deloatch-Clark

Thank you for providing prompt service and taking us out of our misery with no central air upstairs on one of the hottest nights we’ve experienced. Josh was great very professional and gave suggestions for future issues.

Richard Burmood

Have a ground water system so sometimes have unique problems. Guy Smith diagnosed it to a failed 35 year old check valve that would not keep the pump primed. The tech did the replacement, saving me time and money.

John Gransbury

Annual AC maintenance performed. Brian Novac did an outstanding job. First appt where the tech had cleaned (with concentrate) the condenser unit fins.

Judith McGinley

This company and its employees are at the top of my list of go to for all of my heatimh and cooling needs. I call and they are here too take care of my needs. The best I have ever dealt with. Call if you have heating and cooling needs you won't regreat it

Queen Benson

The Technician was very thorough and explained everything to me as to what was wrong with my unit. Very professional. I would highly recommend this company to anyone.

Larry Wells

I have used Guy Smith now for over 15 years and have always had nothing but good results. Very skilled employees that do a great job!

Denise Frey

Technician arrived on time and was professional at all times. He explained a maintenance issue and offered suggestions. This was our semi annual maintenance.

Theresa Kinkelaar

We have been using Guy Smith since we purchased our home and they consistently provide great service.

Karen Arnoe

Great experience. Came same day I called and early. I have a new HVAC company!

kristi sullivan

Phillip installed a new board and 2 fan motors. I couldn’t be happier.

Russell Simons

Above and beyond customer service. Brian made sure the job was done correctly in a very professional manner. Highly recommend.

Keanna Jones

Kaityln was so wonderful and helped me schedule my Visit literally the next day and the service was wonderful wonderful! I am definitely going to recommend Guy Smith to everyone!

Mary Heil

i have had guy smith service for several years. they give good service when needed and friendly and on time with my semi annual check ups

Katsfud9 madole

They are responsive and professional. My technician wore his mask the entire time. Brian even replaces my filter without being asked.

D Rice

The technicians are pleasant and seem to know their "stuff". When help with a sudden loss of heating or cooling is needed, they are quick to respond.(depending on circumstances).

karen nusca

Was very nice and answered all my questions i felt lime they enjoyed what they do instead of some of the other companies i have had come to my house

Joseph Ryan

Helped repair plumbing issues. Trevor was awesome. Very helpful and knowledgeable.

Kaitlyn Ruba

He was great and minded social measure for 2020. He gave us three possible options and fixed our AC. We will call again for help if we need it.

Delores Clark

I am sooooo pleased with your quality of work...Mr.Phil(service tech) just left my home and I feel as though I just got a tuition free education😊 he was so thorough and knowledgeable.. He explained every single step of the process..he even taught me how to read guages😊..and my unit is running quiet and blowing hard😊 I will definitely be referring you guys and I am definitely "smiling"...oh yeah, did I also mention that you're cheap!!!!...hands down I got my moneys worth...I kinda feel like I didn't pay enough..lol..THANKS AGAIN, YOU GUYS ROCK!!!!!!!!

Susan Fessenden

Absolutely amazing team and service! Highly recommend!

Brenda Carter

We had Guy Smith install both units and have been very please with the service we received

Erika Caron

Thomas was prompt and very professional. Really appreciated the great service

Donald Peterson

Last Spring the tech did not test the freon on doth units. We have been having trouble with the upstairs unit for years. During the last two month the unit runs constantly when the tempature reaches 55 degrees.

Angie

Very happy with this company. Ac went out at 7pm at night and they arrived Approx 8pm to fix it. Totally recommend this company!

Chris Albany

We are Not yet buying but Kevin is an excellent representative for your service

James Bryan

Great service! Fast and friendly and responsible. Jon Shaffer was a great tech. Honest and very helpful!

Michael McEntee (Mike)

Service was excellent and serviceman, Gregorys, was pleasant, knowledgeable, and performed as if he was installing the hot water heater in his own home, rather than mine.

Shon Boyd

Teddy is very professional and efficient. Guy Smith and Cooling always provide exceptional service.

Elizabeth Scott

Great company, friendly and helpful staff! Definitely recommend them to anyone I know with HVAC problems, questions, or concerns! THANK YOU!

Kyle

Incredible service and technicians! They did a great job installing my new hvac system and were very respectful!

Ashley Godfrey

Josh was awesome. Will def use again!! Love the text prior to arrival with his face so I knew who to expect!

neena sachdev

Thomas was excellent. He was very professional and explained everything. Highly recommend.

John Nena

Highly recommend this company to anyone who needs services on their A/C & heating system failures.

Darrin Stephenson

Good company. Excellent customer service. If possible, request a guy name Blake; he’s pretty good! 👍🏽 …

reubendio

Phil was professional, courteous, prompt, efficient, knowledgeable, and transparent. I highly recommend Phil and Guy Smith. Give that man a raise!!!

Dee Allen

Very thorough and professional. Met expectations and offered recommendations necessary for upkeep of system. Would definitely use again and recommend to others.

Ten Days

The technician was very professional. keep me apprised of everything he was doing. On time and cleaned up after he was done.

Brad Forbes

Brian was very polite very professional and work hard to get things right by checking everything. You can't get better than that.

Saywolf

Great customer service!! Great technicians that are knowledgeable and was able to pinpoint the problem with our unit and fix it in a jiffy. (:

Brittany Norfleet

The office staff was very courteous and the techs were very knowledgeable! I will definitely use Guy Smith again!

Alex Hollingsworth

Was a very easy and convenient process. The tech who came out, Blake, was punctual and knowledgeable. Would recommend to others for sure

Connie Thomas

After service call technician responded in a timely manner. Technician was courteous and explained what was going on with our unit.

Kimberly Lowe

I needed our AC system checked, they came out with no problem got it straight and were polite and on time, will definitely use again

Judy Foreman

I have a service contract with Guy Smith for several years. I have been totally satisfied with their service.

Nancy Stewart

Super quick response and awesome service

Kamaria Vasti

Spoke with Blake in the office. Set me up with a maintenance agreement and really took care of us. Highly recommend!

Shane Duncan

Extremely professional, reasonably priced, and very quick with the work that had to be done.

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