Reviews of Woolley Home Solutions. (HVAC Contractor) in Newark (New Jersey).
Woolley Home Solutions
12 Burnet Ave, Maplewood, NJ 07040, United States
Description
Information of Woolley Home Solutions, HVAC contractor in Newark (New Jersey)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Woolley Home Solutions
Sunday
Closed
Monday
8 am–4:30 pm
Tuesday
8 am–4:30 pm
Wednesday
8 am–4:30 pm
Thursday
8 am–4:30 pm
Friday
8 am–4:30 pm
Saturday
Closed
Reviews of Woolley Home Solutions
We have been receiving services from Woolley for 36 years. All through these years we have had several technicians come to our home. We must say that Ed P. Has always been the best technician. He is thorough, explains exactly what is needed to be done, he never leaves a mess behind and he is most importantly reliable. We feel very confident when he comes to our home. As we are aging and seniors we don’t always have Ed’s that care about our well being. Thank you for having him as a valuable asset to Woolley. We are grateful for your services and for Ed P. To continue to be a member of your team.
There’s and Martin Healy
Art was professional, thorough, and extremely knowledgeable. He took time to explain everything and answered all my questions. He let me know how I could continue to keep my HVAC system in good repair; he wasn’t trying to sell me anything I didn’t need, but he did advise me on how I might keep the system working most efficiently. He also provided helpful advice regarding a problematic thermostat issue. Overall, great service. I recommend highly.
Ed P came to service our furnace for a routine cleaning. He was very professional and respectful of our property the entire time. We had an issue that needed repairing, and he took pictures so the central office could get back to us with a quote. Before leaving he also gave us tips on weekly upkeep we could perform to keep things running smoothly. Highly recommended!
Reddit at Wooley Home Solutions is a great service tech who has been to our house on several occasions. He's professional, to the point, and very experienced. I'd highly recommend others using Wooley's service to request him to come out if he's available.
I'm a first time home buyer and our house is 101 years old. The guys at Woodley we're very understanding of my ignorance and helpful by labeling each of the valves on my boiler so my wife and I could troubleshoot it on our own.
Keep up the great work Wooley.
We have been using Woolley for the past six years and have always found them to be very professional and courteous with great customer service. Their technicians take the time to explain any issues they discover so we can make informed decisions, and are available for any follow up questions we might have. Definitely a company we would highly recommend!
After waiting for almost 1 month and constant cancelations from the tech Nick A., Ed and Joe were sent out to replace the radiator valves and repair a system main line vent in our home. They were prompt, professional, and efficient with their work. We have dealt with Woolley for many years and have met Ed numerous times for maintenance. We will continue to use Woolley for all work needed, as long as they have techs like Ed and Joe.
Ed was awesome. He was on time, efficient, friendly and extremely helpful. As a first time home owner he answered all my questions and made sure I knew how to maintain the heating system between checkups. 10/10 would recommend him.
Art and Craig were here promptly at the scheduled time. They checked, cleaned and replaced parts, quickly and efficiently. They were very tidy when finished. They explained what they had done. Burner is running great. Couldn't have two nicer guys.
Everyone from Woolley is great. Art is excellent, always on time, professional, and incredibly knowledgeable. The service is great, never once had an issue. Would highly recommend.
Chris was very professional and provided whatever assistance he could under the circumstances. He had recommendations for either replacing parts or complete replacement. He was very polite and well informed on next steps.
Ed came in and solved our blower problem in 10 minutes where we had 4 or 5 other service calls for the same issue. Let's hear it for Experience!! And a good looking guy besides! Ed was the BEST.
Art and Craig were great. They were selfless with their time during the holidays to ensure my family had heat. 10 out of 10 across the board.
Art did a great job as we have come to expect from him. He is thorough, professional and a pleasure to work with. I give him my highest recommendation.
Ed was wonderful!! He took his time to diagnose my problem and fixed it like a champ! It’s been a little over 2 weeks and my heat/furnace has never been better!
Art is very thorough, knowledgeable, and friendly! He takes the time to explain everything and offers advice on how to make my system more efficient.
Nick is the absolute best plumber we’ve had work on our home. I would not consider using anyone else. He’s prompt, efficient and above all impeccable.
Craig’s servicing of our gas furnace was “world class”. He was prompt, thorough, checked all operations, explained what he was doing and how to best maintain the furnace for the heating season. Do yourself a favor and ask for Craig, he’s the best!
Craig was so polite, flexible and patient in getting his job done and educating me about the process and technology. I hope he comes back next time around.
Ed came over to diagnose why the heat wasn’t coming on. He quickly figured it out and was on his way. He explained everything and was very helpful.
Art knows his business! Always a good experience.
Was thorough, answered any questions and offered advice on caring for house equipment
Art is professional, friendly, and an excellent service technician. My family greatly appreciates the work completed by Art and Avery. We've relied on Art for years and we are never disappointed. I highly recommend Woolley Home Solutions for their skilled and dedicated employees.
Avery W. was very professional & knowledgeable & efficient. He was very pleasant to deal with as well.
Ed was amazingly knowledgeable and helpful. We had an HVAC issue and Woolley sent someone within hours to repair. Very satisfied!
Art was patient, knowledgeable, honest and more. Very pleased with his visit today, I would strongly recommend Art to people who have HVAC troubles.
Always professional and responsive to any needs of our heating system. Ed knows his stuff!
Pat the tech was communicative about my system and pote tial future needs. Helped me pick out and sign up for a service plan. Very professional.
Wooly always tunes up the system for us when we ask and Art’s the best! I’d recommend them for any of their services.
Professional, Friendly, Knowledgeable, and Efficient-Avery W. brought both strong technical expertise and thoughtful customer service skills to our maintenance visit!
Art is fantastic with his job. I wouldn't have anybody else do his job. I have him all the time!
My technician, Chris, was professional and personable and answered all my questions. I highly recommend him!
Our annual service on the furnace was done with Joe. He called ahead to say he was coming early and promised to check on two issues I had with the boiler. He was very efficient and courteous like all of Woolley service technicians. We have used Woolley for many years and would highly recommend them.
Updating review w/ comments…I also want to commend and thank Art for his exceptional ability and professionalism throughout our visit yesterday. When your heat goes out in freezing temperatures, having someone like Art stay and ensure the job is done properly is about the best gift you can get. We were incredibly fortunate to be with Woolley and have Art there to help us. If there was a 10-star option, that would have been given!
Art D always does a great job. I highly recommend Woolley Home Solutions.
Woolley Technician Craig M. arrived on time for my yearly furnace tune-up. Pleasant attitude and ready to work, asked if the system was running ok. After this year’s tuneup and filter replacement he informed me that everything was running well. Craig M. Is very knowledgeable in regards to my furnace. Highly recommended!!
Art is knowledgeable and provides superior customer service. I cant recommend Woolley enough.
Craig has been very helpful in making sure my furnace is operating properly every year. I can definitely rely on him and Woolley’s to handle all of my heating needs! Would definitely recommend!
Art is a sweetheart! He is extremely professional and kind and carefully explains what he is doing at all times. He is great with dogs too!
Art and Craig did a fantastic job at repairing our AC unit that was not working on top of general maintenance and cleaning. Very patient explaining what the issues were and explaining how my system operates (just bought new house and it was great that they took the time to explain my system which will help expedite any future maintenance I may need). Highly recommend.
We’ve had Art come to our house multiple times for different tasks, he is very friendly and thorough, he explains how everything works and explains what you need to do to maintain the equipment properly. He also did extensive repairs on our heating/AC system which had been Installed improperly before. A great guy, I highly recommend him and the company.
Ed P changed out the motor on boiler since it did not start several times in several months
Ed is always very helpful & pleasant to deal with and is Very knowledgeable
I have been a Woolley customer since moving to South Orange more than 20 years ago. They always provide reliable and personable service, as one would expect from a family business. Looking back at the tickets of the last several years, their technician Craig has almost always been the one servicing my account. Craig does a great job--calls ahead to make sure it's a good time to visit--and is efficient and always helpful in his recommendations. He's a nice guy, too. We see each other once a year and always start by catching up on how our families are doing.
Art is not only a professional technician but such a pleasant person to talk to. Always willing to share the information about what he is doing and anything extra that needs to be done Woolley Home should be very proud to have such an amazing team member
Ed is the best repair man in the business. We have a boiler for a hot water system. It still uses oil. He always knows what is wrong and keeps the house at the farm running. He has kept us afloat for many years. Great and an excellent repairman. A pleasure to have there.
Craig has been our technician for many years now. He is very knowledgeable and courteous.
I had a late night overflowed boiler. I immediately called Woolley’s emergency after hours service. The service tech, Joe F., was a seasoned pro who showed up within 25 minutes and saved the day. He did all the necessary repair work while patiently explaining what went wrong. Joe ended the service call with plenty of maintenance advice. If you’re I need of service from Woolley try to ask for Joe F. He’s a real professional who cares about his work and the people he helps.
We have used Woolley for over 30 years and have always been pleased with their service. Nick is an amazing Plummer. Ed and Joe worked along with Nick tireless for two days installing our new furnace. They are very skilled, pleasant, considerate and professional.
Ed P was very professional. He arrived on time and did a tune-up of our HVAC system. He has been the one performing this service for us over the years and each time he arrives has done a great job. Great service. Highly recommend Ed P.
After poor service from other providers, we contacted Woolley. This past year, Nick and team (Kevin, Ed, and Joe) replaced our boiler, completed routine maintenance, and performed various repairs. From the first visit, we received professional and quality service. The team treated our home with care and even made repairs outside of the scope of work. Nick has been our tech and he has gone above and beyond in making sure we are happy with the service provided. I highly recommend Woolley.
Art was WONDERFUL! He called before he arrived to give me his ETA. When he arrived, he let me know he was vaccinated but would be wearing a mask and wore booties over his shoes when he was inside. It was so nice that I didn’t have to ask him to do any of those things. We just bought our house and wanted our HVAC checked. He took the time to explain to me everything that he was doing, showed me how everything worked and answered my questions. He was so respectful, knowledgeable and kind. We really appreciated him!
Nick from Woolley was professional and polite. He did a great job replacing some pipes going to my water heater that looked like they were about to go any minute! He rearranged the pipes to be more organized and avoid contact with the reactive metal in the adjacent duct work.
I’ve also worked with Art, who was also extremely friendly, professional, and knowledgeable. Art has come by a few times to help service/repair elements of my homes HVAC and has always been an absolute pleasure.
From the first visit, our technician Art was professional, knowledgeable and amazing! From the moment he arrived to answering any questions I had, to providing checkup on our systems etc. he was able to do so with respect and kindness! Definitely an A++ in our books.
Ed was very professional and explained what we should do to get the best out of our cooling system. I highly recommend this company. He came right on time and did not rush the job and made sure that the AC was working before he left.
We have been Wooley customers for 7 years. Incredibly responsive. Sheri in billing, Joe, Ed and David who just repaired our ancient, leaking steam boiler in a day and a half. Professional but also really friendly and helpful too.. The whole company is on top of things. Family owned. You will never regret using them.
We had a very positive experience with Art at Woolley’s. He was very clear about what he was looking for when doing routine maintenance on our heating system and came by quickly when there was a small repair that needed to be made. We felt very well taken care of! Thanks Art!
I have used Woolley Home for the last 20 years, and I've always been extremely satisfied and happy with the service. This time around, Ed was my service person. As usual, he diagnosed the problem immediately, went out of his way to find the correct part, and had it installed and working again in short order. I always have, and always will highly recommend Woolley Home.
Kevin came immediately to assist with an accidental boiler overflow and flooding. He thoroughly checked and walked me through the issue. His professionalism and consideration was very appreciated and the assistance provided was excellent as always.
David, Ed, and Joe are experts at what they do. They went above and beyond to install our new furnace and left our home cleaner than they found it. They also followed up with the office and made sure everything was in working order before they left. They also took the time to walk through proper maintenance to prevent any issues in the future.
Ed as always was excellent. Diagnosed the problem had all the parts and fixed my boiler
Ed came promptly to help with a problem with our steam boiler system. He seemed very knowledgeable about these old systems. He completed the repair quickly, efficiently and tidily.
You cannot beat experience. Ed is efficient, professional and friendly. He explained how to care for our system, went into the nuances of vintage homes, pointed out some easy, cost efficient improvements we could make and I felt very secure in his knowledge. He didn't just show up do the maintenance and leave. You can tell he has been doing this for 30yrs and cares it is done right. He also had a great sense of humor. I really liked him.
This review is long overdue. Our family moved into an 80+yr old home in NJ 2 years ago and we have worked with the Wooley team on numerous projects during that time. It all started with a visit from Art to do some maintenance on our original HVAC (which was aging and a bit neglected by the previous owners). Art got our system working again but it was clear that due to age and neglect that we would be facing repetitive repairs or in need of a new system in the coming year. I met with Kevin (Wooley's Svc manager) and he performed a manual J on our home and provided us with a few different options at various price points which would make our home more comfortable, reliable, and energy efficient. Kevin even made some excellent recommendations pre-covid to improve the air quality in our home and help with our family's allergies and asthma through the use of a Reme Halo and Aprilaire Merv 416 filter (which have have made a noticeable difference). As first time home owners my wife and I met with a few other reputable installers in our area but ultimately it was our family's experience with Kevin and Art and their thorough explanations of the issues that we were facing that made us most comfortable choosing Wooley for the installation and maintenance of an entire new HVAC system in our home. After our installation we chose Wooley for several other jobs, including 2 new battery back up sump pump systems, a new hot water heater, a whole house water filtration system and numerous duct repairs and general plumbing issues.
Over the last 2 years we have worked with Art, Ed, Kevin, Joe, Nick and several other members of the Wooley team and on all occasions it has been a great experience (even if our 80 year old home has often thrown us/them curveballs and added challenges to the projects along the way). The Wooley team has always pulled together and figured out a way to get the jobs done right and they have always been fair, transparent, and honest in all of our dealings.
Our most recent experience is a testament to Wooley's commitment to their customers. About 3 weeks ago (Mid July) our 18 month old AC condenser stopped working. Art worked through a blistering hot day to diagnose the problem (a failed compressor). Once it became clear that due to supply chain challenges, the part would be unavailable for several weeks, Kevin was quick to send over 2 portable air conditioners to help our family to deal with the heat as we waited. Kevin was transparent and diligent about keeping me posted as to when the replacement part might arrive. As soon as we had a window of a few days when the part would arrive (which coincided with a 3 day heat wave of 97-99 degrees), Ed, Joe, and Nick were at our home working to prepare everything ahead of time for the arrival and installation of this part. All of this was being done as the weather remained in the high 90 degree area. The team got the part in and was quick to help us get our home cool again.
I wish I could provide more than 5 stars, the Wooley team is truly dedicated to their customers and our most recent experience has solidified our already high opinion of them.
I've used Woolley for plumbing repairs before, and this year Art D was the tech who came to perform our annual gas boiler inspection and he did a fantastic job. He explained the process throughout and the reasoning for each of his steps, cleaned the site afterward and left it looking better than it did when he arrived. He was courteous, professional and friendly and adhered to all of the COVID-19 safety protocols like social distancing and wearing a mask. I would recommend Woolley and Art to anyone looking for HVAC work, preventive maintenance or repairs.
Art was very knowledgeable and gave me an education on how best to care for our A/C units. He was courteous, never seemed rushed and clearly explained what he was doing. Highly recommend.
The service technicians at Woolley Fuel are all wonderful. They are the reason why I am a long-time customer. This time it was Art who serviced my oil burner. He is timely, respectful, knowledgeable, professional and thorough. Thank you, Art!
Art is an excellent repairman . Our oil burner hadn’t worked right for years. Art quickly diagnosed the problem and fixed it. It has been running right ever since. He’s the only guy I request to work on our oil burner and AC
Our boiler wasn't turning on and I was 99% sure it was an electrical issue. A few companies came and couldn't diagnose the exact problem... some even tried saying that we'd need to completely rewire our boiler to our circuit breaker box. We were getting quotes as high as $800. Ed P. from Woolley came and was able to figure out the issue and have it fixed within 30 minutes. He was also extremely nice! I'll be using Woolley for my boiler maintenance moving forward!
Art was delightful. He’s warm, professional, personable and talented. I would not hesitate to recommend Art as a Wooley employee. Do whatever you have to to keep him on your staff. He's worth it.
Avery was very knowledgeable, professional, and friendly. He kept me informed of the status of the work & completed the job quickly and efficiently.
Eddie P from Woolley Home came to our home last week to address a problem with our furnace. He arrived promptly, was courteous and solved the problem quickly. He also responded to a phone call I made later in the week about a separate issue and coached me over the phone to resolve it. We have been Woolley customers since 1967 and have always been very pleased with their service. They have been more like family than a business.
Friday 11/30/2018 Craig M came to my house today to tune up my furnace. He was my same tech from last year. As usual my Woolley family sent their best and as he did last year, Craig was swift, clean and a joy to have in my home. I don't think I've ever had a bad experience with anyone from the Woolley Fuel Company. I have only one thing to say about Craig..... HE ROCKS!!!!!!!!!!!
Art D of Woolley Home Solutions did a fantastic job yesterday repairing my furnace. There were multiple problems resulting from a tree falling on my house earlier in the year. He diagnosed the issues and did a very careful and thorough job with the repairs. He was also very professional and a total gentleman. I would recommend this company and this employee very highly.
2021 Update: Craig helped us again this year–we love being with Woolley!
We have been with Woolley for over 3 years now. Each year we have our furnace serviced and cleaned, we buy all of our fuel through the automatic delivery, and we have had service calls. I just want to give a shout out to Craig M. in particular for being a wonderful representative of the entire company–he came this year to do our yearly maintenance and could not have been nicer.
Today was the first time we've worked with Woolley and I was extremely impressed with Art D. and Chris J. They arrived on time and worked efficiently performing winter service on our multiple Heating units. They were extremely professional, knowledgeable, friendly, and respectful. We will definitely be working with Woolley on future projects, and greatly appreciate their help.
Art has been handling the heating maintenance for years. Avery joined Art this year and as usual everything went smoothly. Thank you both. Rich
Art has been coming to my house for a few years. He’s always on time, friendly and professional. He’s a great asset to Woolley fuel.
Since we hired them to install our A/C last year, we've always had great service from Woolley and today's A/C tune up from Art was no exception. He was extremely informative and polite and took the time to teach me some things about our system that I didn't know. We'd highly recommend Woolley!
Art is very personal and friendly associate of Woolley home solutions. I look forward to seeing him every year when my burner is due for maintenance. He arrives on time and he is very personal . Woolley, don’t let this guy go. I think he is a great asset to your company
Ed P was a good listener and performed the work with knowledge and care. Highly recommend him.
Craig and Avery were great. Very professional and efficient. Showed up on time and did a great. They explained everything and did the work and made sure I was happy.
Never stop sending Craig M. to us. While I'm sure you have other very competent service people, it was a pleasure dealing with Craig. For one thing, I didn't get scolded for not refreshing the water enough, but he did show me signs of future trouble to keep in mind and gave me some simplified maintenance tips. My boiler had a problem that needed repair. He didn't over-explain the problem, but did demonstrate it to me in a way that I knew he was telling the truth and that it had to be fixed. From there, he did the repair work quickly and efficiently, moved on to the maintenance work in the same way, and all the time very pleasant and professional to deal with. I was anxious, at first, having an oil heater in the house, but Woolly Home delivers consistent and complete service. It's clear my house is not just a piggy bank to them, where they drop in oil and extract my money. They make it their business to ensure that the system is always, and above all, safe and well maintained. They have taken all the worry out of it for me.
Craig came today to service the oil boiler. He did a great job. He cleaned and replaced the sight glass, cleaned the valve assembly, checked the water sensor. Drained the water out of the boiler to remove the residue. Check the efficiency of the boiler. Replaced the oil filter and burner nozzle.
Thank you Craig for a great job and tuned up system for the next owners. Thank you Woolley for 23 years of fantastic service.
Nick the plumber came twice. He repaired, replaced, and winterized my outdoor faucets, fixed my leaking toilet, and figured out what was wrong with my gas fireplace. He was terrific: personable, smart, neat, professional, a good problem solver. I'll definitely ask for him again for anything I need.
Woolley Fuel is a great company...very friendly and knowledgeable service. Joe F serviced our boiler this year and probably saved us a lot of future hassle by noticing that our plumbing was corroding, and we were on the verge of a big mess! He was very respectful, asking if he could play his music while he worked.
Craig M ... excellent work
Craig always does a great job. We have been a Woolley customer years. Great company!
Peter J from Woolley Home is an excellent plumber and has helped us out with a few issues over the past couple of months. He is very professional and patient. He took the time to explain what needed to be done without trying to push us to fix anything unnecessary. We would highly recommend him to others.
Art and the guys at Woolley did a great job installing a new hot water heater in my house. They were professional, punctual and delivered a quality product while removing my old hot water heater.
My only compliant is the price. Despite the professionalism and care, I still believe the cost was high.
Woolley always send great technicians. The company offers great customer service! Ed was amazing yesterday. He would not stop working on my heating/thermostat issue until he fixed the problem. In the end, I thought I was going to spend thousands on a new system and it was a simple thermostat issue. I have a 30 year old unit and Ed could have easily told me that I needed a new one but instead, he fixed the thermostat. Thank you Ed and Wooley!
First service call on my oil furnace. Art D. showed up on time, explained everything he was doing and what we should look out for. Very professional. Never felt pressured to purchase things we didn't need. Too early to tell if the problem was fully solved, but I have confidence based on his expertise and the transparency and explanations. Good all around service experience.
Our furnace wasn't working & called Woolley for service & Art, who regularly services my unit, arrived later that same day & identified the problem & was able to get the unit up & running. He was thorough, knowledgeable & efficient in handling our problem. I value my relationship with him.
We have used Woolley for 25+ years and have always been happy with their service. Craig was here on time, friendly, informative and neat. Thanks for the continuing good service
Craig M. called before he came and arrived ahead of time, which was good.
He was knowledgeable, friendly and very helpful, and he gave us clear instructions concerning how we should keep our boiler and heating system in good operating condition. He checked everything and finished his work efficiently. This was an excellent experience.
Great service and fast appointments. I had Art come out to help get the steam heat working in my new house. He took the time to explain how the entire system worked and walked me through how to run and maintain everything from the boiler to the radiator valves.
Also had Craig come out to do a tune up of my boiler when we first moved in. Like Art, he took the time to explain everything he was doing, walked me through how to service and drain the boiler, and pointed out a few items I should replace to keep things in working order.
Art and Craig's help is why I will be calling Woolley again for any of my plumbing or HVAC needs.
My furnace died Christmas Eve morning. I called Woolley and within 30 minutes they were at my house removing the old furnace and dropping off the new one. They were able to complete the job the day after Christmas. Courteous and professional. Would recommend to anyone.
Woolley never disappoints. Art D. Is our main technician when it comes to air conditioning and heating... best problem solver out there. Very dedicated and professional. Completely trust him in my home, when I have to run out. Great with our dogs too.
We have had Woolley for our home for over 32 years. Last year we had Woolley convert us from oil to gas. We scheduled our annual cleaning /pre season check for today. Craig called before he came, which was great, that way I knew who was coming and that he was on his way. He let me know that his work would take about a half hour and it did. When he was done he left the furnace area clean and turned off the lights. Couldn't even tell he was in the house.
thanks for being a safe reliable company, all the guys that come are friendly and professional. Thanks Craig !
We've used Woolley since we bought our home in 2013. They are immediately responsive, reliable and professional in every way. Truly a great company. Craig M. is amazing and always extremely helpful and knowledgeable.
Came home from work to no heat and called Woolley and left cell phone number. David called back almost immediately and arrived within the hour. He took a quick look at everything and realized it was a simple safety valve that needed a trade-out. Heat was up and running again within 15 minutes of his arrival. Highly recommend Woolley and the Techs who are real professionals.
I was so impressed with what Artie did for a client, that I scheduled an appointment for him to service my CAC. It was off - working in some rooms, not others. He made adjustments and found a handful of issues that when added together, made our system inefficient. Highly professional, very knowledgeable, and always keen to answer my questions, Artie was the perfect guy for this job. And we will certainly be hiring Woolley and Artie again.
Just got a new boiler installation. Very professional job. Timely and thorough. Thanks to Ed, Dave, Joe, and various others on the crew whose names I didn't get.
Eddie was great. We had a problem with the heat which was working sporadically, and he was able to diagnose and resolve the problem quickly. He patiently explained details of what was wrong to my husband, who always wants to understand completely (and asks many questions). I absolutely recommend using Woolley!
Craig and Woolley have been terrific, consistent partners in keeping our home hot and cool for all 17 years we've been in Maplewood. Service is always excellent, folks on the phone are helpful and friendly, and Craig has always given us good advice. Highly recommend Craig and the Woolley team.
I woke up to a problem with my furnace/leaking pipes. I called Woolley Home and while their schedule was booked, they worked to have their service technician (Ed) drive out to assist me. Upon arrival, Ed inspected and diagnosed the problem, gave me an estimate on the spot and within 2 hours was able to resolve the issue. Excellent service. And the price was as quoted.
Ed was terrific. Fixed the problem so hopefully we will be all set for winter.
On recommendations from neighbors, we signed up for yearly A/C and HVAC maintenance service for our 2 zone system. As a first time homeowner, I was skeptical of what the value would actually be. Then Art D came out for our A/C maintenance and I was convinced. Art is incredibly knowledgeable and took the time to explain what he was checking and why. He even fixed a few small items on the fly without requiring another appointment. Not only was Art incredibly friendly and experienced, living up to the reputation I had heard of Woolley, he empowered me as a homeowner to understand simple things I can do to help keep my units in good shape and keep my energy bills low. Can’t speak highly enough about Art and Woolley!
Great customer service. Oscar came out for routine maintenance and discovered a few issues that needed to be fixed. He is super knowledgeable and easy to work with. Always arrived on time and very thorough. We highly recommend Oscar and Woolley.
Woolley has been my heating contractor for 30 years. Am so pleased with their personal service, quick response, and punctuality. Ed P did the annual maintenance on the furnace recently. He is efficient, answers all my questions, and is friendly and neat.
Art was fantastic. He arrived on time, did a great job with the oil heater and gave me information on basic maintenance going forward. I would (and have) recommended him and Woolley to neighbors and friends.
My man Craig M has been servicing my home for the past 5 years and his skills and professionalism is by far the best. He’s honest and tells it like it is. This is what home owners look for in a person that they can trust to come into there home.
This the second time Ed has been at our house. He was polite and his whole manner gave me confidence in his competence to fix our boiler problem. He was easy to work with and worked constantly throughout the time he was here. I would recommend him to anyone.
Woolley, and Runyon before them, have been my heating provider for many years. I had a leaking storage tank, and David and Joe did a difficult storage tank replacement the same day I called. Woolley has always provided good service.
My service pro, Ed P at Woolley Home Solutions, was extremely professional and found and fixed the problem with my furnace very quickly. I was very pleased with his work and, if my furnace needs service in the future, I would welcome him back anytime. Thanks Ed.
Woolley Home Solutions has great customer service. Art D was prompt, polite, informative and thorough during our regular annual service. Joe F came out in the snow at 10 PM to get our heat back on last winter. I appreciate it! Thank you!
Craig M did an awesome job. He explained everything thoroughly. Nick was very thorough and did a great job fixing plumbing issues on old pipes in a tight space.
Woolley has been servicing my air conditioning and heating systems for three years now. The service is always excellent, reasonably priced and on time. The techs appear to have many years of experience and a great deal of expertise.
Superb execution of a complex job.
Based on the recommendations by Art D., whom we've relied upon for many years, we embarked on a massive replacement of our entire HVAC system. This included removal of an in-ground fuel oil tank, installation of an above-ground outside fuel oil tank, and replacement of our furnace and air conditioner (including the outside condenser unit and the heat exchanger).
Kevin B. (Service Manager) was extremely attentive, promptly answering my many questions as we jointly coordinated the work of the Woolley technicians, outside contractors, insurance company representatives and the township permitting agency.
David B., Joe F., and Ed P. worked together as a great team, plotting out the best way to organize the multitude of tasks, large and small, and then executing them efficiently with a high degree of craftsmanship and with careful attention to minimizing the disruption of our home. It was a joy and a privilege to have them working on this project.
Our hot water boiler blew at a couple nights ago. We lost heat and hot water. Ed, Dave, and Joe were here the very next morning, told us what happened and were off to the races. They were on time everyday, with no issues, and worked fast to get us heat and hot water. There work was second to none, done right and looking good. They even did a little extra work changing out a washer in our sink and helping with our steam boiler. when they were done they swept out every room they were in, not just were a little mess was, the whole room. I would recommend these guys to anyone that needs work done. We are very pleased with the service we received.
We called Woolley Fuel for air conditioning service and they were prompt, courteous, and competent every time. Joey G was very friendly and professional. He explained what he was repairing and the company's pricing in a clear and concise manner. I would recommend Woolley Fuel for all your heating and air conditioning needs. Great company!!
Switched to Woolley Fuel last fall and have been very happy with fuel delivery. Just had the service my A/C and was equally pleased. Serviceman arrived as scheduled and was helpful and informative. He fixed our issue and gave reasonable guidance for maintenance. I would recommend them.
Art D from Woolley Home Solutions was extremely friendly, knowledgeable and helpful during a recent appointment to service our heating equipment. He clearly explained how the system worked and gave me a lot of helpful tips and advice as well.
Craig was knowledgeable and professional and pleasant to work with. He respectfully wore a mask and wiped his feet. He explained things patiently and clearly. I appreciate his good service.
I brought in Woolley after my previous service company failed to identify the cause of my short-cycling steam boiler for two seasons, and I was starting a third season with the burner only coming on for 5 seconds at a time before cutting out. It took quite a lot of troubleshooting to track down a pair of likely culprits, but Art let me know what he was working on all along the way. I appreciate that they stuck with it, in spite of the time it took them, and they gave me back a boiler that performed efficiently for the first time in 2-3 years.
Art D. tested the broken AC unit and got us up and running quickly. He was methodical and made recommendations on what we can do to keep things running better. Would definitely recommend Woolley for service, and Art D as technician were excellent.
Ed was great. These guys worked hard to resolve my leaking HVAC system.
Both Joe an Ed were great when they gave our furnace its annual maintenance. They gave very helpful advice and made good suggestions. Thank you.
Joe, David and Ed did an excellent job installing our new AC system. They are diligent and skilled workers and very considerate of the homeowner.
Ed came to fix our heating system when it went out this winter. He was very knowledgeable and helpful in explaining the situation to my wife.
Great service! Art Devre was extremely helpful and professional - 5 stars. He also took the time to explain the issue as well as go over some helpful maintenance tips. Definitely will be calling back before the winter to have the furnace looked at (hopefully by Art).
Art did my yearly furnace tuneup yesterday. I always ask for Art as he always does a thorough job. He's been doing tuneups for me for the last several years. He is a wonderful technician. Couldn't ask for a better person to do the job. Thanks Art!
Dave came out to my house to address several leaks in my steam heating system. He took care of all the leaks and did a full inspection of the system to identify and address any other problem areas. The system is now working great. Dave explained everything he was doing and how best to maintain the system going forward. I was very happy with all the work he completed.
I signed up with Woolley Fuel to supply my heating oil when I bought a new house in Maplewood. They came highly recommended by my sister who has lived here for 20 years. Woolley is always prompt, fairly priced and has gladly and graciously helped me through the learning curve of having a oil-heated home for the first time.
5/2016: I had a fuel oil gauge replaced and my furnace serviced. Ed P was my technician. He arrived on time and was finished almost to the minute of when he said it would be completed. He let me know exactly what he did and I felt comfortable and well informed when he left.
UPDATE: 4/2017 I had a service call responded to by Craig M, who gave excellent service, was super informative about what he was doing and gave me much needed pointers on how to keep my furnace maintained between service calls. - Great experience.
I highly recommend Woolley for your home heating and HVAC needs.
The Woolley team, led by Dave B, was terrific in installing a new gas boiler to replace an oil boiler. The stuck with it and worked through every problem, were consistently cheerful and informative. When they cleaned up, the place looked better than when they arrived! You can't go wrong with this group.
We scheduled an appointment for yearly maintenance this week. Craig M responded and arrived within the promised time frame. He was very professional and personable and took the time to explain that the tank should be drained on a weekly basis to keep the system clean. Unfortunately, it turned out that our boiler tank will need to be replaced soon, but Craig showed me the damage and explained the process to get it replaced. While the news wasn't good, it was vary satisfied withe the service that he provided.
I am a customer with Woolley fuel over 20 years! These guys are great, I have yet to have any problems with this company. They always come on time if they ever run late they call you,same day service. I only have great things to say about them!!! Ed has been to my home several times,always polite, gets right to work and certainly knows what he is doing.Joey G, he is just great, it's that simple!! This is one of the best companies I have ever dealt with. Thanks guys!!!
Ed and David came out to fix a busted hot water heater. High quality work and they were very helpful explaining the new system and boiler attached. Would highly recommend.
Art D. was very courteous and professional. He answered all of my questions and taught me about the operation and basic maintenance of our boiler. I would definitely recommend him and Woolley Home for any HVAC work. Thanks!
Woolley responded quickly to our call for help with non functioning heating system and were able to come out the next business day. Ed P quickly identified the problem and was able to fix within an hour. This was the 2nd time we required emergency service from woolley where they responded very quickly. We are considering signing up for their service program because of their great responsiveness.
Joe, Ed, and David showed up on time, cleared space around the dead boiler, disconnected the old, and installed a new one in about 6 hours. We had heat in our house on the coldest night of the year - which we weren't expecting. Polite, considerate, funny, and hard working - you can't ask for a more expert team. Kevin, who handled the sale and contracts was friendly and informative. In Maplewood since the 1920's - you can trust Woolley. Terrific service! They care about their customers!
I needed the cold water pipe from my water heater changed. David came look it over and gave me my opinions. I told him my opinion and he worked it out so i didn’t have to replace the water heater. He did his worked, showed me the finished worked and I was very happy.
Eddie was knowledgeable and diligent. He spent the time needed to figure out and explain to me the problems and my options.
Very happy with the service provided by Craig during an annual inspection of the heating and cooling system in my home. He was highly communicative and friendly.
Dave was knowledgeable and and experienced to take care of the task
Woolley just completed a complete HVAC renovation in our home and we couldn't be more pleased (and comfortable). Our old single zone system was very inefficient and uncomfortable. Because of our duct doing a traditional zoned system wasn't an option. Kevin worked with so many people I lost track to find the perfect solution (Arzel Zoning) with zoned controls that will make the winter/summer months much more comfortable and save money over time.
Joe and Ed did some amazing work with the installation of the equipment, new basement duct and Arzel damper installation. We ran into some problems with some areas not getting proper air flow and they made multiple adjustments until they had it working to our satisfaction.
Huge thank you to everyone at Woolley for helping make the project a success!
UPDATE (4/2/2018)
We were having some problems with our furnace and zoning unit. I called Woolley and Ed P arrived on time that same day. He kept me updated on his progress and was able to get things working like new again. He wasn't able to speak with me before leaving so he called my mobile and work phone and left a voicemail outlining what was wrong and what he did to fix the problem.
It's always a pleasure working with Ed and the people at Woolley Home.
On time; great service; completely dependable; and extremely friendly to boot.
The tech that came to our house from Woolley Fuel Oil, was extremly knowledgeable . He was able to diagnose the problem quickly & complete all the repair work. We are most satisfied with Woolley Fuel & their tech Art. D
Thank you for the fast & courteous service. We are 5 star satisfied. Dave & Marion Lounsbury
Ed was my service person. He was extremely knowledgeable and helpful. He offered me tips on how to maximize the use of the our central air unit, and answered all my questions in a friendly and professional manner. Very satisfied with his all around service!!
We use woolley fuel and have been serviced by a true pro, art, a few times now and he has been a tremendous help with some house issues. He is very knowledgeable and willing to figure out the issue without walking away. I'm confident anytime I call him, it'll be fixed. I highly recommend asking for Art.
On Jan.15th Craig M. of Woolley fuel came to my home to service my oil burner. He was punctual, courteous and a had a lot of patience. He came in , got right to work and gave my oil burner a thorough check up and cleaning. I asked him numerous questions while he was working about parts of the oil burner and he took the time to explain everything to me. He cleaned everything up before he left. I wish all workers were like Craig.
Always courteous. And always get the job done. Keeping my oil burner functioning effectively for the 26 years I've lived in Union. Thanks, Ed P and all the Woolley home professionals who have helped us over the years!
Ed has serviced our system for years. He is extremely knowledgeable and friendly. I highly recommend Ed and the Woolley team. We have had some minor issues following an upgrade to our service and Ed has been on the job.
Excellent service ! I was very impressed with Art, he is an awesome service technician. He is friendly, professional, and very knowledgeable. He answered all my questions in detail. I would recommend Art to anyone.
My heating system failed and I called Woolley at 8:00 am and by 9:00 they were at my house with an emergency fuel tank and "Smiling Ed" spent the day installing it and by 2:30 --I was warm again! Wonderful!
My parents used Woolley for their heating fuel when I was a child, and they are still the same dependable company.
Thank you for all the years of good service.
Craig was extremely knowledgeable and very patient. He took his time to explain everything to us. He arrived promptly. We were so satisfied with the service, that we are considering pursing a service plan with the company.
Thanks for the great service Craig.
Art was very friendly and courteous. In addition to doing a complete inspection of my furnace and AC he identified the source of the whistle I heard and knew how to fix it. He offered a lot of additional advice and suggestions to keep my system running well and told me what to watch for in the summer in terms of keeping my AC unit clear of mulch etc... I would certainly use Woolley's again (but, of course, hope I don't need them any time soon).
Craig has done work on my AC and boiler. He is very courteous, knowledgable and the work was done very promptly. It's often hard just to get people to show up for this kind of work and he not only showed up but completed both projects on the same day. AC work was on a super hot day and the boiler on a very cold day (of course) so getting it done promptly was huge.
Craig has serviced us for the past 5 yrs. He has always been on time with a great personality and provided professional service. We feel he is a great asset to your company.
Art always explains relevant information about my systems which enables me to understand what is going on with them and helps me to do my part as the homeowner to keep things functioning well. He is a very competent professional and also a very pleasant guy to talk with.
We've been a Woolley (Runyon's) customer for decades and Art Devre has been our serviceman for the past several years. We couldn't be more pleased with his professionalism, helpfulness, and service! It's a competitive, dog-eat-dog world out there; servicemen like Art are why customers stay with a company and why we stay with Woolleys..
On a 7ºF Saturday morning, our furnace stopped working. Within 2 hours, Art from Woolley Fuel was at my home. He is very professional and informative. His advice was to get a new oil tank because the years of debris in the tank was clogging the nozzle. The tank was about 50 years old. He's been at our home several times, hence the need for a new oil tank, and he's enjoyable to talk with.
Craig has always been extremely helpful and informative; provides me with useful information about my heating and A/C systems and services with Woolley. It's a pleasure and comfort to be cared for by such competent and dedicated staff.
Artie D. has performed my annual furnace maintenance, diagnosed problems and performed repairs for a few years now. I'm always impressed with his kind, courteous and conscientious service. He is the epitome of professionalism and Woolley Fuel Company is fortunate to have quality people like Artie on staff.
I signed up for the Gold Level service plan at the beginning of the season and then scheduled the complimentary tune up. When the technician arrived he found two issues on my oil steam boiler. First the low water cutoff switch wasn't working because the float was stuck and second the water drain at the bottom of the boiler was stuck closed.
The technician Craig, called me and asked to come early since his first appointment cancelled. He showed me the problems and explained that the boiler could be damaged if boiler went on with no water. He replaced the water drain valve and the float assembly and then tested everything. As part of the original "tune up" he also pointed out some areas on the boiler that were starting to go as well as replacing the glass and filter. All in all he did a good job on a very old piece of equipment. Craig also let me know not to expect too much more life from the boiler. Was my first experience with Woolley but overall very positive.
Performed they annual cleaning of our Oil and Gas Furnaces. Professional job. Very friendly and knowledgable. Made sure the area was as clean as when they arrived. Craig M. did a great job. Thanks.
Art is always on time, courteous and extremely helpful. He always walks us through any issues and repairs. He takes the time to help educate us on our home and we will continue to trust and use Woolley.
Craig has been worked on our furnace a number of times over the years. He was prompt, did a thorough job tuning up our furnace, and answered all my technical questions about a problem he found. Definitely recommended.
Ed is reliable, fast and extremely knowledgeable. He came right away when I had a problem with the boiler which turned out that I missed the water nozzle and water was pouring in. But what really impressed me about Ed is when he came sometime last year on another service call and walked with me while I explained how the base heater was spitting out some much steam, I was melting. Ed adjusted the valves, to a look at my radiators, told me how to adjust them, he looked at my air conditioners in the windows, told me how to insulate them. By the time he was through, I was sorry I didn't have a pad and pencil. He was amazing and everything he told me to do and that I remembered has made my life so much better this year. he is phenomenal and quite a keeper. Mrs. Lynn Morton-Randall A satisfied customer!
David and Donny arrived on time and determined that the reason for the water heater failure was the high water pressure sent to the heater. David determined that the pressure regulator was defective and replaced it. He then replaced the water heater and related equipment to bring the installation up to code. Excellent Job. They cleaned up and left the house just like they found it.
Home office scheduled a 1 hour time window and the technician, Ed P, telephoned in advance of the appointment to confirm his arrival time which was exact. Ed immediately started work, was efficient, explained the work performed, and provided information on items to monitor. Very pleased with the work performed and communication.
Ed did a great job. He was very knowledgeable and professional.
The job went quickly and very much to my satisfaction. I felt the price was very fair.
I would highly recommend Woolley and Ed.
Ed spent a few hours at our house and repaired out AC. He is very nice answered all my questions and checked all related issues. We are very happy with his service and will definitely hire him again for any future AC/Heating related issues.
Art is always professional and thorough in the work he performs. He is our preferred service man! Woolley is fortunate to have him!!
Art is wonderful (as usual) as he is typically the tech they send. Today was not so good news but there is apparently a right way to break it. My system is completely shot. He fixed it as best as he can. The point I am making is he leveled with me. It takes a qualified tech and a decent human being to just flat out say "I did my best to get you running but this is what is going to fix it...". Woolley could just as easily have strung me along at a thousand dollars a visit and made out on the deal but they did the right thing for us. It's not always a good outcome, but at least when it's the worst case scenario they look to truly help rather than rip off their long time customers.
Oscar Buonafina replaced the trap and installed new piping under my laundry room. He was was on time, professional and did an excellent job. This is the second time he's done work on my house and the work is of top quality.
Art is dependable, knowledgeable and friendly. We’ve used Woolley for years, Art always shows up with a smile and gets the job done quickly and professionally.
Craig M works quickly and efficiently. He got my heat back up and running in no time. He is also a trustworthy and personable man. I highly recommend Woolley.
Woke up this morning to no heat and 1 degree outside.
Upon getting in touch with Woolley, David was extremely prompt with getting back to me. He helped to diagnose over the phone. When it was clear that we needed assistance he was fast to come over!
Thank you David for getting us warm again.
Art D. is always a professional when he comes to service our oil heater. He is friendly with an appropriate manner and someone you can feel comfortable having in your home. He is knowledgeable and you can easily ask him questions. We recommend him.
The team at Woolley performed our oil to gas conversion this week and worked through challenges and curveballs presented by the gas company, and our own crazy piping situation in our basement. I wholly recommend Kevin and his team of plumbers and technicians, who went above and beyond to ensure the work was done properly and completely. We received several quotes for the work, and it was clear that Kevin and Woolley were the most knowledgable and knowledgable to get the job done right. We couldn't be happier with our investment. Thank you Oscar, Ed, Joe F and Dave for your hard work in our house!
Ed arrived at the scheduled time and started work right away; Art joined him from another job a bit later. The repair was completed that day, the price was as agreed earlier, they cleaned up the worksite when they were done. What's not to like? AND, they closed the basement door when they had to get an item from the service van--I always appreciate that in winter.
Art D & Woolley Home Solutions have always provided excellent maintenance and technical service on my home heating system. The yearly tune ups have resulted in many years of trouble free operation with
never a breakdown.
We’ve been customers for 15 years and have worked with Craig multiple times. We always receive great service.
Our water heater was not working , we called at 8am and a Service Technician came in 2hours.
Ed was professional and explained the issue (loose wires) and fixed right away. .
Ed Postol from Woolley Fuel recently serviced our house and was above reproach. Ed was knowledgeable, attentive and answered all of our questions. He spent the time to ensure my wife and I understood everything he was explaining, and ensured that we were 100% comfortable with the service call before leaving. Highly recommend Ed and Woolley Fuel.
Everyone at Woolley is so knowledgeable and truly care about keeping their customers comfortable. Ed helped me today and did a great job! They take pride in their work and customer service and it SHOWS!
Craig M. Woolley Home Solution Technician came for a season AC check and a frozen coil. After checking a variety of issues he solved the problem and completed the inspection. Craig was professional and very knowledgeable.
New Year's Eve, subartic temps and David was kind enough to show up within the hour and get us up and running and cozy! Woolley is the BEST because they have the best team of people. Very thankful for the great service.
Ed diagnosed our problem immediately and fixed it. He only had the heat shut down for a short time. Would highly recommend Ed and all the Woolley technicians.
Review for Art D date: 12/13/18 . Art has been servicing my oil burner for years. He called ahead to let me know when he would arrive. Art is alway pleasant , good natured and professional. I appreciate his responses to questions I have about my oil burner.
Fantastic service. Response was so quick when I initially inquired, and Ed and Joe were awesome on the job. Really happy to have found them.
Craig arrived on time with a pleasant and friendly disposition. He did a first rate through job of cleaning my boiler and the base of the chimney flue. The work area was as clean as he found it. I'll ask for Craig to do my next season's boiler clean out.
Richard O'Neill
Ed called to say he would be arriving in 10 minutes. He was on time & performed his work quickly & efficiently. He explained what he did & that our system was working well. He was polite. I could not have asked for more in a service call. Thank you, Ed.
Peter J, a licensed plumber, came immediately and proved to be professional, honest, and responsive to all my questions and inquiries. I ended up having more work done because I got the impression he was trustworthy and highly capable.
Craig was very professional and extremely helpful. He took a lot of time to explain the workings of the furnace and how best to maintain it. I was very appreciative of his time and knowledge. Excellent service!!!!
Amazing service! I called Thursday afternoon for service and a quote, Friday morning they were there at 10 am, quote by 11:30, installation all set up for first business day they return!
As a comparison, another company was out on Tuesday, promised a quote by Wednesday and still waiting to hear from them after I called to follow up on Wednesday (today is monday)
Kevin was responsive, polite and understood the urgency. He also layed out all of my options for equipment and took the time to explain each very carefully.
Thank you!!!
Art came this morning to service my air conditioner. As always, he was very professional and did a thorough job with both the service and advising me of what to watch for in case of problems with the system.
There aren't enough good things to say about Woolley. Their people are the best!! They are skilled, they are competent and most of all HONEST! My basement almost had a major disaster, having the already ancient hot water heater leak. Art D called his team, Dave showed up a short time later & 3 hours later it is fixed. The basement is clean of any residual debris after their work & everything was explained to me in a way I could understand. I am CONFIDENT the job was done right.
What's nice is, the people who show up are people you know you will see in your home the next time you need routine service, so when they show up should you have an issue, it's not some guy you don't know trying to sell you the Brooklyn Bridge.
Woolley 100% EVERY TIME!
Craig came to give my oil burning furnace a tune-up. He was very nice and professional and described everything he was doing because I'm curious. I learned a lot about how my furnace works and now I'm confident that I'll have heat all winter.
Art of Woolley is outstanding. He is knowledgeable, professional, polite & informative. We always enjoy his visits & will remain loyal to Woolley.
Had a wonderful experience with Ed P and Joe F. Got everything we needed done extremely fast, and we have a very complicated home with over 7 different types of heating and cooling systems to maintain, diagnose and fix. Highly recommend.
Art was prompt and consultative. No pressure on options or products. Quick to diagnose the problem and offer a solution. Very efficient and professional in his work,
Very pleased with the experience and will not hesitate to ask for Art the next time we have a need.
Craig came to do an annual service and cleaning of our furnace today. I was lucky to get an appointment the same day I called. He was thorough and neat and got the job done quickly.
My furnace kept going out over the past two weeks and we had 3 people come to check things out 3 difference days this week. The first two (Craig & Art) found cracked parts and the second (Art) rebuilt the system. But again this morning, my thermometer read 59 degrees. Burr! Today, Ed P. discovered that the motor was burnt out and replaced it. Hopefully, it's now fixed. I guess we will know tomorrow morning for sure. All three workers were responsive and nice. I enjoy working with the staff at Woolley Fuel but appreciate that Ed finally found the true source of the problem.
Ed P. and David B. from Woolley Home Solutions removed an old oil tank and installed a new one today. Nothing at this house is done with ease and nothing is done without complications! Ed and David dealt with the limitations of space and other obstacles making their installation a difficult one. They over came all of the potential problem issues and managed to get the new tank in and filled and our oil burner up and running by the end of the day! Kudos to the two of them for all of their hard work!!
The Woolley tech quickly came over less than hour after I called about a no heat problem. He helped me understand the problem so I knew WHY he was doing what he was doing. He cleaned up after his work.
Craig was a great A/C technician. He wore a face-covering & overall practiced good covid-related protocol. He explained any issues clearly & did a great job.
The team at Wooley are always prompt, efficient, friendly and helpful. Craig has serviced my a/c for the past several years and is always great to work with.
I am visiting my elderly parents this week and found the heat out in their home after being away for the day.
Wooley was very responsive and sent Art D. out to resolve the problem at my parents house. I've owned a home in the Boston area for 30 years and found Art D. from Wooley to be more qualified (and personable) than anyone who has been sent to my home in Boston during all my years of home ownership.
My parents system is large and complex and Art D. spent time to clearly explain what he thought the problem was, how he was going to confirm his suspicions, and then went about fixing the problem. When he discovered that he didn't have a critical part in his truck, he called Wooley and advocated for my parents and got the missing part delivered within an hour.
After getting the heating system back on-line, Art D. took me back down to the basement and showed me exactly what had been replaced and how to monitor its health going forward.
Easily worth your top rating of 5 stars.
Art came and was fantastic. Very thorough and friendly. Took time to make sure work was done right. Also impressed with caring about walking in and out of the house and taking care to not track mud, dirt and oil through the house. Very professional
Ed was here shortly after scheduled time, he was pleasant and explained some of what he did. He was very through at servicing the burner and then cleaned up after all was done. He is a real asset to Woolley Fuel.
Art was a great help to us in our new house. He patiently walked us through all the in's and out's of our heating system. Art was respectful, courteous, and helpful. I highly recommend Art; he was a huge help.
Excellent service to keep our elderly boiler in tip top shape by Joe F from Woolley Fuel. Absolutely the best. He's also great with the family dog. :)
Craig M did a great job servicing our home heating/cooling system. Quick, efficient, helpful with advice and instruction and pleasant to work with.
Art is like a guardian angel...He cares. That's all that needs to be said. He is very well versed on the science of heating systems and he doesn't stop till he finds the problem. This is not a business to be messed around with. It needs to be taken seriously since this is the air that my family breathes. Art takes a vested interest in our well being.
Excellent team of professionals, dependable and competent. From concept to actual installation.
9/30/16 - As usual excellent service!
10/12/16 - Again as usual excellent service - friendly, helpful, and competent.
9/7/
2019 - Again as usual excellent service.
8/28/2020 - Excellent - friendly and efficient
Recently bought a house with an oil boiler, so we signed up for fuel service and scheduled an appointment with Woolley for a tune-up. Joe F was polite and very thorough in explaining how the system works, upkeep of the boiler, what sounds indicate a problem, etc. Very good first experience with this company!
New motor installed, got the heat back up and running, thanks Ed
Eddie was thorough, although I have to be on side watching was going on or why the boiler does what it did, blowing out the exhaust pipe and pipes are not heating up, whether the incoming or outgoing from/to the system. He answered all the questions asked. He was able to solve whatever the problem was with the boiler not able to heat up the water in the tank. Just hope this new replaced plate exchange will continue to do the job. He made sure that all the other parts including the water pumps are all working. I guess next time for the boiler maintenance, Eddie should come for the service. Just that next time whenever he comes just give me a buzz, so you don't have to wait by the door.
He came in first thing in the morning and was here for about 2 or so hours. 5-18-16
Ed did a great job and gave us a fair deal. He is reliable and experienced.
Nov. 10, 2015
I found Ed P. to be most efficient, knowledgeable, experienced and polite in my dealings with him as a service technician.
He did a great job cleaning my oil burner today.
Ed is number one!
Joe FuscoEdison,N.J.
As always, Woolley provided great, prompt, professional service. Craig M. was an excellent technician. I am happy with their service and would highly recommend them.
Avery and Art worked together to clean our furnace. Both men were very professional and happy to answer any questions.
We have been loyal Woolley customers for years and have no interest in changing! The service is amazing and Art was just great. Love this company
Craig has come by my home several times to fix/adjust our oil burner. He’s always friendly, shares helpful tips and handles all situations with expertise!
Craig has worked in our home on our heating system on a number of occasions. He is thorough and talks us through boiler maintenance.
Ed and Craig M came to my parent's home to replace an old oil-burning hot water heater that was leaking. Kids, get gas! Oil is a dinosaur and you will pay more for anything related to it. That said, Stephanie in the office and office manager Frank worked with Ed to get all the discounts possible, and the install was neat, prompt, and courteous.
Art is the best. He's kept our boiler working almost single-handed for a decade. He's always been there for us when we've needed him.
Art was professional and considerate. He diagnosed the problem and suggested cost-effective solution, which he executed efficiently and left the work area cleaner than when he arrived. I would ask for him in future.
There is nothing better than spend the day shoveling to come inside and realize that it's warmer outside than inside because the furnace decided to go on winter break. Urrrghhhh!!! I called Woolley and to my I dismay got the answering service and I thought to myself great I'm going to freeze to death. To my surprise Ed called me about 10 minutes and about a hour later was at my place. Ed fixed it quickly and shortly after it was toasty again.
After I thanked and apologized for him having to come in the snow Ed said "Glad to help, that's what were here for." Now that's customer service! Everyone is great at Woolley but Ed gets extra brownie points for schlepping through the snow for me!
Art did a professional job as always! A pleasure to see him.
Ed was great. He showed up on a Sunday when he said he would. He had the part we needed in hand and installed it in less than 30 minutes. And all with a smile on his face. Thanks Ed.
Art is a wizard at furnace/burner repair. Very thorough, explains everything. Nice guy too!
THe service representative (David B) was :
a) extremely courteous
b) very knowledgeable
c) by helpful in troubleshooting the problem, and resolving the problem.
d) understanding of our concern and made us feel that the situation has been handled !
SOme items that concern me and I feel need resolving are :
1) We have been a WOoley customer fro over 20 years and this charge of $133.00 (as a Gold Plan member), does not sit well with me. THe filter was clogged causing insufficient oil to get through.
2) There was approx. 60% of oil in the tank, so I do not understand the "clog"
3) If for some reason we have to consider a removal of our tank and change to an in cellar smaller tank, then we will also consider bringing in competitive oil suppliers, and consider Gas conversion !
4) I understand there is a Senior discount on oil, but does this apply on Service ?
5) Does WOoley offer a Veterans discount ?
I would appreciate your review on the above, and your reply, as we are currently not happy with WOoley.
Your Service represtative was "outstanding", it,s a shame that these other items have to occur !
JOhn Hennessey
Wooley is always responsive and customer-service focused. We used them to replace our 40 year old steam boiler, and the work was done efficiently and professionally.
Ed is polite, timely and knowledgeable. He gave us good, practical advice about maintaining our boiler. Our dog liked him, too.
Craig M is the best among a terrific, caring group of service providers. Knowledgable, consistent and transparent in offering maintenance and solutions to our home heating needs. Five Star.
Art was great! Very thorough and got to the bottom of my central air problem. Wooley is always trustworthy and thorough.
Ed. P. was excellent! Very smart and patient. Took the time to explain the issue we were having and then provided the most efficient and effective solution. Second great experience with Woolley.
Woolley Fuel (aka Woolley Home Services) again delivered fast and professional service. Ed was kind, quick, thorough and very easy to work with. Thanks!
Art D. is an excellent technician and diagnostician, but also has the whole package of politeness, timeliness, and professionalism. Art D. is a wonderful asset to Woolley Fuel !!!!!!!
Craig M was extremely professional and helpful, answering any and all of my questions. He was a pleasure to deal with and explained everything clearly. Price seemed fair. Would highly recommend.
Craig M. was very patient with me and my older parents at their home. Nice to know they are in good hands with him and the whole Woolley team.
Artie D. came twice this week to figure out our problem. I appreciated his patience and his through investigation. I believe our issue is solved, but that, if it isn't, Woolley will work to fix it.
Art arrived on time and carried out the maintenance tasks efficiently and professionally. Art was friendly and courteous and, as usual, I very much appreciate his tiuihoroughness.
Art and Joe were fantastic. Knowledgeable, courteous, professional. Explained everything they were doing. Cleaned area completely before leaving. The best!
He replaced a cast iron sewer line. He cleaned up when finish. Was on time and very professional. I hope I never see him again. But if I need a plumbing repair I will call him first.
Craig M is great for our oil burner and furnace service, every year. Knows what he's doing and explains anything you want.
Craig always provides professional service and explains what he’s doing and why he’s doing it. EXCELLENT SERVICE!
Joe G. from Woolley Fuel has provided consistently excellent service! He is always on time, thorough, and just plain nice! No complaints here! Thanks, Joe!
Art worked efficiently to clean and service our furnace. He was very knowledgeable, friendly and respectful and did a great job! Thanks Art!
Artie was great! Very informative and patient with my lack of understanding. I would love to have him do our service again!! Go Artie!!!
Art came out in the midst of the heatwave to service my air conditioning. He fixed the problem (in the attic on such a hot day) and gave me some good advice on how to prevent it from re-occurring. Thanks Art and Woolley!
We called at 9 and Artie was out by 11 the same day. He was knowledgeable and absolutely lovely. We would highly recommend.
Art was very professional and extremely knowledgeable. He explained everything he did very clearly and really nice as well.
Art and Joe were very efficient and clean. Never have a problem with Woolley. The guys were terrific!!!
Lack of heat was quickly diagnosed and fixed.
Art was timely, friendly, and extremely well versed in all things related to our heating issue. I would call him again anytime!
David from Woolley's serviced our boiler today. He was quick, courteous, took time to explain what he was doing and what might need doing in the future.
we have been with Woolley Fuel since 2005 and did not even think of changing the service. They are great, always on time, we'll stay with them forever :) Thank you.
Craig was very professional and helpful.
Art is the Best hands down.. super professional and knowledgeable.. also the friendliest guy around.
My boiler wasn't working and they sent Oscar B right away. He was super nice and helpful. Fixed it quickly and gave me some good advice for the future. Thank you!
Art D was incredibly helpful, knowledgeable and friendly. Quickly diagnosed and resolved issue with my AC. Highly recommend.
Husband and I were pleased with the professional manner that Ed as well as other Woolley service persons showed over the years!
Joe was prompt & professional and provided a detailed explanation of the specific maintenance services he provided.
Ed replaced our water heater perfectly and cleaned up the area well. He was pleasant to talk to.
Craig M was very professional and helped me understand the mechanics of my boiler and heating system. Nice guy.
Service tech Art D. took the time to do a thorough job. My furnace is running better than it has ever since we bought the house 5 years ago!
Joe and Ed did a great job replacing my water heater. Professional and the price was very reasonable. Thanks guys.
Our technician Art was great - he was very skilled and patient and answered all of our questions and went above and beyond to get our heat working on one of the coldest nights we have had so far....thank you for all your assistance and having such pleasant employees!
Recently installed central air condenser unit and inspector found a couple issues. Ed came out this morning and took care of the problem in a timely manner.
Heat went out Sunday and Art & Ed were here Monday morning resolving the issue (it was a BIG issue). By that afternoon - heat was restored.
THANK YOU, THANK YOU, THANK YOU
Nick was absolutely wonderful. He is knowledgable and very experienced and I highly recommend him!
Nick replaced kitchen faucet with customer-supplied unit. Great job, professional, efficient.
Oscar B was friendly, excellent and timely. We have needed them on a number of occasions and they’ve always been pleasant and competent.
Heat went out on New Years Eve and we had someone out to the house within half an hour. David B was great and I really appreciate him explaining everything that was going on.
Knowledgeable and easy to work with. Arrived on time and very thorough. We highly recommend Oscar and Woolley.
Avery did our annual AC maintenance. Courteous and thorough…I’d recommend!
Ed P. came out in the middle of the worst blizzard in the area's history (Jonas) to fix our furnace. We couldn't be more grateful! Thanks Ed and thanks Woolley!
Came and diagnosed and fixed the problem quickly without any issues. Explained to me what the problem was, and showed me what preventative measures to take in the future. Price was very reasonable.
They were great as usual.
Ed has been to my house in the past. He always answers my questions and is very thorough.
Joe was great. He was quick, polite, efficient, and explained things well. The pricing was very reasonable as well.
Had a problem with my heat on a cold night Joe F came out & got the furnace up & running & mentioned the furnace might need to be bled after the oil delivery, came out the next night & took care of it...very professional & great to deal with !!! Great job !!!!
Craig was knowledgeable, informative, and had replacement filter in his truck. Excellent service.
Ed was straightforward, helpful, and informative. He figured out our problem boiler issues, and presented a fair assessment.
Woolley is always there, 24/7. Ed came out the last couple of times and was wonderful.
Art was extremely helpful getting our furnace back online. It was a big job and he rocked it out. Thx Art.
My house was having issues with my heating and Art & Dave came to the rescue. Their service is much appreciated
Joe F. was great and helpful in showing me some wear in my boiler. He is an asset to Woolley Fuel.
Art did a fantastic job! Always great service from Art at Woolley Home Solution!
They were great- replaced our oil tank and did a fantastic job! 10/10 would recommend!
An amazing 4-generation company whose outstanding service is unparalleled. Friendly, professional, caring people to deal with.
Art is very professional, competent and an all around good guy. Very happy with his service
Art is excellent. Had a heating emergency and company sent someone out right away.
Ed was very courageous.. he found the problem and fixed it quickly and neatly. I appreciated the prompt response I got to my call.
I called Woolley because we had no hot water....30 minutes later Ed showed up and resolved are issues. GREAT WORK!!!!
Art is professional yet caring as a human being.
David was great, not only solving our problem but also willing to check out a few other issues. Highly recommended. Thanks David!
Excellent and professional service by Art as usual. Clear explanations always given to the homeowner.
Great local company, and happy to see the same technician Craig every year for servicing.
Craig was very neat about his work and left the maintenance area spotless. A courteous man
Thank you Craig for fixing our heat on a cold Saturday morning! You were punctual, friendly, and took the time to answer our questions.
Craig M. was courteous and professional during the tune up of my mother's furnance. Pleasure work with!
Ed was very honest and knowledgeable. Made my furnace work in no time. Thank you!
Ed was very professional and thorough in his work. Recommend for future services .
As always, excellent service and sound advice for keeping my HVAC running smoothly. Thanks!
Joe always does a great job servicing our heating system.
Perfect once again! Art and all the others always do a great tune-up/service for us!
Great quality work. Well explained. Ed the technician was terrific
Craig M provided excellent service
Yearly cleaning. Ed was efficient and did a great job.
Art was very professional and neat. Pleasure having him service my oil burner.
Craig was great.
Ed called and arrived much earlier in the day than what my husband told me. Always good service from him.
Joe was punctual, professional, friendly, knowledgeable and efficient.
Craig is the best. Woolley is a great company to do business with.
Professional and courteous service. Craig was thorough and took the time to explain the problem and solution.
Service on the repair visit was prompt and effective. I also appreciate the information Ed gave me about the repair issue.
Good courtesy service replacing our oil furnace relay (and then transformer) when it wouldn't start.
Thank you for the wonderful and neat job that you did today. We received top quality service.
WOOLLEY FUEL...Your worker Ed . P is the best , and helpful, and knowledgeable, and also answered questions that I had .. A+ Service , excellent worker ...
Very quick, efficient knowledgeable. Helpful & provided maintenance instructions & solutions. Highly recommend.
Nick did a great job of clearing a clogged drain in the kitchen.
great guys who do excellent work, customer for 29 years (and counting)!
craig m as usual did a professional job of servicing our furnace. thank you
He did a great job today! Everything was well done and cleaned.
Excellent friendly efficient service, annual maintenance of heating system.
Great job fixing our low-water shut-off. Professional ... took the time needed.
As usual, Ed was professional and efficient.
Kept us informed and worked constantly to get done efficiently
Craig M was awesome. Very helpful, clean, and fast.
Arty was excellent, thorough, and professional.
Ed was a great help. Fast, efficient, friendly and knowledgable.
Art was very knowledgeable and great to work with!
they do not make clear on website they do not handle sales/installation of window A/C units 5,000 BTU
Great!
Joe is a good guy!
Nice work.
Joe F did a great job, on time, neat in doing job, and efficient.
As always, Ed P. did a great job / repair!
Very good service from Art D. Professional explanation and help.
Awesome service very helpful and polite.thanks so much ed and woolley for always keeping my mom warm! !
Always professional and does a fantastic job! Thanks Woolley!
Ed was professional, skilled and very responsive.
Nick is smart, qualified, efficient and friendly.
Ed was great, very efficient and knowledgeable!
Excellent work... Conscientious and skilled, easy to work with. Very satisfied.
Excellent friendly knowledgeable service!
Efficient and instructive service. Got the job done thoroughly and explained it clearly.
Ed quickly identified and resolved the issue with our furnace.
Craig M always provides prompt professional service.
Boiler repair
Responsive and diagnosed issue right away.
Ed P was friendly, informative, and helpful.
Great service as always from Art
Very quick to diagnose and solve the issue. Thank you.
Responsive, professional, and courteous.
Honest, fair, pleasant and great work.
Great service every time!
Installed our new AC
excellent, great job as usual.
very professional, friendly and informative
Friendly trustworthy service!
Courteous and efficient maintenance services.
Art was terriffic
Woolley is very responsive & always helpful to us. Art D. came most recently to tune up our boiler & was wonderful about explaining the workings of our boiler & what to keep an eye out for.
We had a thermostat that was installed by another company and repeatedly had issues. The company came to fix multiple times with no luck and we were frustrated. Additionally we just had a newborn baby girl and needed the heat to work. Art was amazing, fast and provided the service and fixed all issues! Not only that but he made sure that it was quick so that our baby girl would be warm. Would use his services over and over again if needed
Outstanding service as always! Art is the best! He truly cares about the customer and is very professional! We know we (and our A/C and heating systems) are in good hands with Art! It’s a pleasure working with him and look forward to his visits in the future!
Ed, Dave and Mike were very professional and knowledgeable. They replaced my hot water heater in no time. They got there earlier than expected and took care of evertyhing quickly and efficiently. The installation was done very cleanly and my utility closet looks very neat. I am very pleased with the prompt and efficient level of service I have received from Woolley Home Solutions. They are always my first call as they provide excellent service at a fair price
Very professional .
Ed P. to the rescue once again! He responded to our emergency call promptly & was able to troubleshoot & restore our heat so that we didn’t have to face record low temperatures with no heat. We have the utmost confidence in Ed. Thanks!
Art was a great help and a great guy! He repaired our heat and fixed our issues!