Reviews of ARS/Rescue Rooter Heating Cooling Plumbing. (HVAC Contractor) in Nashville-Davidson (Tennessee).

ARS/Rescue Rooter Heating Cooling Plumbing

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HVAC contractor

Air conditioning repair service

4071 Powell Ave, Nashville, TN 37204, United States

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Information of ARS/Rescue Rooter Heating Cooling Plumbing, HVAC contractor in Nashville-Davidson (Tennessee)

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Reviews of ARS/Rescue Rooter Heating Cooling Plumbing

Kristi Richter

The gentleman who answered to the call (Casey) was very courteous, frank, and told me exactly what the issue was with my heater and why it needed to be replaced. He was very knowledgeable, quick, and did a good job getting the project completed successfully. He was understanding of my complaint that the defective water heater was not old at all and had failed in such a short time. He provided me with a heater that would meet my needs other than the product that I decided I would not want to use again because of its bad performance, and having recommended the product he installed I have confidence that it was the right decision, and that this heater will last longer than the other product.

Paul Blackburn

Quickly cleared my drain once they arrived. Would have liked an update when they missed my appointment window. I know other jobs might take longer than expected, but a notification would have been nice. Reasonable price for my service!

jason porreca

On a 90 degrees day (2 days ago) I agreed to $109 fee for estimate on ac repair. ARS quoted me $1900 -2000 to replace bad copaciter, failing motor, and diagnostics fee. We were uncertain and thus had to sleep in severe conditions while we considered ARS proposal. 2 mornings later my boss' AC company came out, replaced capacitor, told me motor looked fine, then charged me less than $200. I feel the ARS estimate was bogus and they owe me refund, yet they will not refund my money (contrary to their advertising on radio and internet). Be very wary of these guys.

Dazaly Reyes Montalvo

THE BEST, very responsive, knowledgeable. I am pleased with their services. Ryan was very knowledgeable and taught us how to set up our two thermostats, gave us a lesson on how a two system house have to be set up and all the factors that might affect it, he was very polite and respectful.

Lisa Sink

We had plumbing drainage issues. These professionals were the best, from Jennifer who set the appt to Michael and Mark who came out an quickly finished the job. Price was great, especially under same day service. Will use them again.

stacey pace

This company’s employees are exemplary all around. From initial inspection to sales to new installation, we met with nothing but polite, efficient, and professional people. We were thoroughly pleased. And our replacement/ expansion was no piece of cake!

Matthew

Danny was the service team member I had. He and his helper were amazing. They called and told me when they were going to be there and they were there. Put in the extra effort to make sure everything was working okay and that I was happy with the service. I can't say enough about these guys they were great.

melissa smith

I had to purchase a new HVAC unit, they handled everything from helping me to select, installing the new unit and showing me how to operate the thermostat this was done by Professional Service Personal!!! 💯 accurate, on time, clean up and patient! I definitely recommend this company!!! Easy payments and no stress!!!! Satisfied 100 …

Paulette Edmonson

The two gentlemen that came and installed my package unit was very professional and proficient with the installation. They came did the job explained everything that they did and what they found needed to be done I was very pleased with the installation would recommend again and again . The salesman Larry that came out for my consultation was very clear and knowledgeable about what he was presenting to me . They came the next day and installed my unit and I’m well pleased!

Michael Williams

Filled out an online form on a Saturday morning. They called me early afternoon same day. Had faucets installed Saturday night. No need to say more, but excellent, fast, responsive service. Love the faucets and great job!

Alley Maze

The technicians that serviced my call were more than professional. I will gladly, without hesitation refer ARS to anyone I know in need if water heater installation. I am totally satisfied with the work they did for me.

Mariko Irving

Jonathan was a joy. He came in, diagnosed the issue and was out in less time than it takes to cook a 30 minute meal. He was kind, personable, knowledgeable and an overall huge help in our time of need. I highly recommend ARS Rescue Rooter to anyone who needs their service.

Cindy Wells

My scheduled time for my winter system maintenance check up was from 8:00 am to 12:00 pm. That in itself is not very customer friendly. However, the technician didn’t show up until 3:50 pm. I had to waste a whole day waiting for them. The technician herself seemed to do her job efficiently and was friendly. If it wasn’t for her, I’d be giving them 1 star.

Katie Grimslid

The employee that was sent out was very kind and knowledgeable. Told me why my thermostat wasn’t working correctly and what wires went where and why they are there which I appreciated very much. Highly recommend.

Alex Ayers

We love Jason. He’s friendly and responsive and does a good job. We know ARS isn’t the cheapest, but we’ve never had an issue following service. You get what you pay for, and we feel like ARS and Jason do what they say.

AngelicaJoy

First time using the ease of scheduling through the Handy website associated with Google Nest that directed me to ARS. ARS called back immediately to confirm the appointment. Also, first time using ARS. Alfred came to check our HVAC the same day. He was easygoing, polite and professional - very informative of everything that our HVAC needed to function properly. Assisted with scheduling for further inspection. Overall, very goody reliable service!

Edward Cairo

Dispatcher called me and had to push my appointment to the next day. Man showed up as promised. Excellent personality, took care of our problem with no issues. Very satisfied with the dispatcher and the mechanic.

Becky Gabbard

Service was good. My issue is that I get calls every 2 weeks wanting to schedule maintenance after it's been done. Doesn't seem like they get their records updated in a timely fashion. I just started ignoring the calls since its not time to schedule the spring maint since the winter maintenance was just done in early December.

Chad Barnett

Rod did a great job repairing the water shut off valve. Very friendly and helpful throughout the process. He was able to fix it quickly.

rjacksontn

The service man was very knowledgeable and diagnosed our issue quickly. He was very thorough and explained everything to us in detail. He was professional, friendly, and knew what he was doing. This company will be the first place we call when we need another service. Outstanding service!

mark hunt

Phil was very professional and efficient while performing his assessment of my HVAC unit and got me back up and running in around 45 min. Honest and on time will use again.

Mary Haynes

Whole house drain system clogged. The only company that offered same day service. Not too timely but I was overjoyed to see him. Service main very pleasant and knowledgeable. Will use this service again in the future.

Zach Walton

Responsive, respectively, on-time, and affordable. Can’t ask for much more than that for a service request! Young hard working gentlemen, Marc, showed up and did his job well. Much appreciated!

Eric Gentry

Tech came out.. He was professional and new his stuff.. Had my toilet unclogged in 20 minutes.. Thank you so much and it wasn't expensive at all..

Giovanna Murillo

Keaton was friendly and professional. Got our system back up and running quickly and ensured we had a good understanding of what had caused the system to fail.

Herb Nelson

The plumber worked on several areas. The toilet in my master bedroom is actually leaking more than it was before he came. I need him to return to complete this repair.

Mills Logan

Michael showed up an hour before the scheduled time and repaired the broken pipe quickly and efficiently. Very impressed!! Will be calling you guys again for sure!!

Pat Ryan

I had an appointment for the next day, but couldn't wait I found another place that could come out and cancelled my appointment with ARS. I'm sure they would have been good.

Samuel Hammock

The tech had great customer service skills, he was virtuous, and arrived at the time he was scheduled. We are pleased with the work that was done n

Ronald Scott

Technician thoroughly inspected HVAC unit and explained what he discovered. He made a few suggestions about what could be done to modify the unit to extend it's life.

Country Cuts K

I called this company on a Saturday afternoon at 12 o’clock. Someone got back to me within a half an hour and one hour later somebody was at my home to service my needs.This company is great and I will continue using them because they satisfy all of my needs properly and politely.

Gloria Victory

The repairman (Cody) was very knowledgeable and listened to my issues. His solution was exactly what I thought. My experience was very pleasant

Lana Barrett

Very responsive. Technician arrived and performed the task in a skilled , professional, and efficient manner. ARS is lucky to have an employee like him.

Julie Farias

Found the issue and fixed it. Very intelligent! Thank you ARS And the guys who did our yearly check up were great! So very knowledgeable and respectful! (1/12/23) -edited-

Stephanie S

Amazing! We had the pleasure of having Mr. William..he was thorough, quick and precise. Would definitely recommend.

Jane Minton

The drain wasn’t clogged like I thought when I called but the nice lady that came told me the problem so that I could call a repair man for my dishwasher. Also she fixed my bathroom sink by raising the stopper so that it could drain better.I had also thought that pipe was clogged. She went out of her way to do what she could to help me with my slow drainage and pinpointed what caused my appliance to flood in my kitchen so that I could get in touch with the right service repairman.

Naudia Griffy

They were here twice to make sure the problem was taken care of and to guide me in the right direction of what needed to be done. Couldn't ask for any better service from anyone else. I Will recommend their service to anyone

Les Clemons

Tech was great. Other than that the experience wasn’t good. Did not keep their word about when someone would be here.

Nicole Leonce

I was impressed with the work that the ARS technician did. My HVAC unit was repaired in a timely manner. I would definitely use their services again.

Marta Hall

Fast and friendly techs Ryan was very helpful and explained what had happened and how it was fixed we are very pleased with the service.

Matt Brown

Annual checkup of my home HVAC unit and call me to get setup to come when I'm available after work hours. Work well with your time.

Deborah Rogers

After finally determining what was causing our heat unit from coming on Alex and Navor arrived on time today and replaced the need part quickly.

Kody Mayberry

Our A/C stopped working so we called ARS. Alfred came out, listened and understood our concerns, and was able to get it up and running quickly. He was great to work and definitely an asset to the team at ARS. The dispatcher, Taylor, was also great to work with. Thanks for the prompt and profession services!

Norma Morton

Received a tune -up from a very professional young man. Brenne was the perfect service tech.

Mary Womack

Very nice young serviceman. Very friendly. Explained the flushing of the water heater. Also, just really friendly & kind.

Nicole Durrett

Friendly, knowledgeable, answered all my questions. Billy went above and beyond to thoroughly clean my HVAC combo unit, and gave thoughtful suggestions on maintenance, cleaning, and wear.

Jen H

I purchased a water heater from ARS last year 2021 and it made a beeping noise yesterday so I called and someone came today and fixed it. Keith and Jason have both been very helpful, informative and super nice. Zion came with Jason today and he's going to be great too. I will call ARS for any plumbing issues I have and I highly recommend them!

Brad Awalt

I have used ARS multiple times over the past 6 years. They do a great job! Excellent customer service and they do high quality work.

BJ. Caldwell

The people were very nice And professional The salesman was very nice and knew what we needed and wanted The Installers were polite and nice and did an awesome job If it had more stars I would give 10 out of 10

Jerry Rankin

Downstairs commode was stopped up. Our Tech, Roderick, did a great job and got the line cleared; however, our old equipment needs to be repaired and/or replaced this next week.

Jeffery Welter

The ancient tank water heater that came with our home gave out not long after we moved in, November 2017. We called ARS for an emergency replacement and decided to take the opportunity to switch to tankless. To be honest, our experience with ARS at that time was pretty bad. I won't dwell on it here but suffice to say I was not looking forward to dealing with ARS again when we started having problems with the unit in Spring of 2019. We were pleasantly surprised to find an entirely new group of folks at ARS who treated us to the best customer service experience of our lives. Jason came out, assessed the situation, consulted with Mike Ragan, and then went far above and beyond our expectations when they not only replaced the faulty device but relocated it to a (for us) much more desirable location. Jason knew exactly what he was doing every step of the way, left the original location in better condition than when he arrived, and installed the new unit in a clean and aesthetically pleasing way. It used to be that every time I walked into my laundry room I became angry because of the terrible installation of the water heater. Now, not only do I have my laundry room back, every time I pull into my garage I smile at the sight of our conveniently placed and well installed tankless. Thank you, Jason and Mike! Jeff & Simone

LaQuita Crutcher

I called ARS because the water heater at office was leaking. They came out the same day and was ae to replace the waterheater the next day.

Michael Landis

The technician was on time and did a great job. I would recommend calling ARS for any plumbing or HVAC problem.

Robin

Disappointed with recent experience with ARS. After technician determined we needed new motors for our heating unit and ordered the parts three weeks ago, we have yet to be contacted about the status of the parts and repair. We’ve called two different times to get an update and were told someone would follow up up with us and that has yet to happen. We understand in the current climate supplies can be hard to get. A simple phone call or email to let us know we’ve not “fallen through the cracks” would be appreciated. We are very disappointed especially given the fact that we have been loyal customers for many years. We would have given a 1 star review had it not been for the kind and helpful technician that came out and diagnosed our problem.

seth slifer

my experience with them was great. they were one of three companies we had come out to give us an estimate and review the problem and by far were the most comprehensive in their review. they sat with me for 45 minutes to talk through all of my questions and details about replacing the piping in my entire house. It gave us some good peace of mind and they were able to start the project the very next morning.

dave gaston

Had my A/C-heater go out on Friday. Put in a request though Home Depot and got a call from ARS within 10 minutes. They came out that morning to check out the system and find that out needed major repairs. The then sent out someone to give me an estimate to replace the unit and we chose that option. They came out Monday morning and installed a new unit within 3 hours. They did a great job and were very professional.

Dan McKaig

The tech came the same day I called. He was thorough and professional. And he arrived when the office said he would.

Joe S

Had both of my hvac systems (upstairs and downstairs) replaced by ars. Even though it rained all day, very heavy at times, they did an excellent and clean job. Outside in the mud for over 6 hours working and were still able to maintain a spotless interior work site. No mess whatsoever for us to worry about. When they were done, they showed me and my wife exactly how to use the features on the new thermostat. A++ job and would recommend to anyone

Lemon Demon

Alfred was just as nice, honest, good natured and professional as could be. I wish he would be the technician that always comes to service our HVAC unit. He is a real asset to your company!

Anders Borg

I recently had ARS replace an old furnace that was overdue, the process was smooth and simple and I felt well taken care of. Each person I dealt with was professional and courteous and seemed very knowledgeable about what was needed. The whole process was complete in about 2 days from a diagnostic to having the replacement installed and working.

Mandy Goodin

Professional, courteous, and efficient service. The tech's name was Tyler -- he was great.

dules812

After calling around to a few different places and not getting much of a response, we tried ARS. You talk about fast! The person on the phone was wonderful and very knowledgeable and got us set up with someone to come out and give us a quote that day. We got a few options and by the very next day we had a new water heater and our pressure valve that was leaking was fixed. The person who gave us a quote and the person who came out to install the tank were both wonderful and also very knowledgeable. I feel that we are now safe and sound again and have already recommended using ARS to everyone I know. In a few years when we need to replace our HVAC I know who I’m going to call.

Ken McConnell

The service tech did an outstanding job. I think he went above and beyond to ensure everything was perfect. Highly recommend

Andrea McGee

I used this company because they serviced my other home and have been reliable when needed. Reasonable cost and excellent customer service!

RoyBoy 231

The tech came out quickly in the window they gave us, did the service and talked through the process. I hope I won’t need them again but wouldn’t hesitate to call if I did.

Shea Tate

Tech did a good job. Although we both think future issues will be needed, the sink is draining as it should.

Robert Peabody

Very good job replacing hvac system. Also very courteous

Jeff Durham

I'm a facility manager and, at first, I had a difficult time getting someone out. However, as I found out, because of the icy weather they were hopping, trying to get everyone's water back on. When Chad Thomas arrived, it proved worth the wait. He was professional, competent and kind. He explained why I had had a difficult time getting someone out and, of course, once I understood that they were doing their very best to help as many people as possible, I regretted being impatient. I do recommend this company and can highly recommend Chad Thomas!

BLDC

I'm so impressed with Zach. My mother had some very expensive repairs in 2015. We've had issues with one bathroom ever since. She'd call and they'd come out a week to 10 days later. Then charge her a ridiculous amount and say nothing was wrong. Yesterday I called cause I was over my mother being taken advantage of. She's been a client of theirs for 30+ yrs. Found out the company went through a revamp. The new team listened to me. Came out today and found the problem right away. I showed Zach some other things from the repairs they did and he said "no problem, I'll fix that too!" They'll be back to fix the problem for us next Wednesday. The new team really cares. Their gonna repair it and no cost to my 90 yr old mother because "it's the right thing to do " Y'all this work is 7 yrs old and its new owners didn't have to do this. ARS is making it right!!! My mother couldn't believe it. She's so happy and that's all I wanted. Thanks Zach and ARS for showing me there are still people who care.

Dwayne Cates

ARS has exceeded all my expectations. I have 39 years experience in the hvac industry and know what a great experience looks like. The Install team was most respectful of my home and worked so effortlessly together. I will use ARS again when needed and would strongly recommend them to anyone.

Pamona Floure

Service was fast, knowledgeable and efficient. Felt valued and respected the whole way. Will definitely be recommending them to everyone I know!

Hal Parrott

The quality and timeliness of their work was excellent. Only complaint I might have would be their charges were a bit pricey for what I was expecting.

Nick Wicks

We purchased a new HVAC February of 2020. In the middle of August it began having issues. We called and put in work order to have it fixed under warranty. first tech came out said the compressor was froze over and we had to let it melt so he came back the next day and recharged the AC system and left. HVAC soon quit working again so once again had to call and put in a work order to have it serviced. Next tech came out, did something else and then left, once again HVAC stopped working soon after. He did mention that a part may need to be replaced if what he did, did not fix it. It took a couple weeks during the first few attempts to fix it while the temps were hot outside, inside the house was around 80 or higher most of the time during this. It was very frustrating to say the least, their communication was poor and the techs did poor diagnosis. Once I got in contact with Ashley service improved some, and we were able to get some temporary ac units to help cool the house. However there was days between attempted fixes prior to receiving those. The fix ended up being a new piece on part of the unit, but once it was discovered that was the problem the tech put in a order for the part which took a while to come in, during which we had to keep calling back to check if the part came in because no one was reaching out (this was a problem through out the process). Also during this time the drip pan in our attic unit flooded and damaged the bathroom ceiling so we had to go through a damage claim to get that repaired. In the end Ashley took care of us and everything was fixed as needed just a very frustrating process as they seem understaffed and overwhelmed. I highly recommend you plan on initiating contact frequently to aid the process and if you need anything more than to schedule a tech to come out call quality assurance as the phone operators don’t seem to have access to much of anything.

Jacob Martin

Mitchell, the technician, did a thoughtful and thorough job inspecting our drainage pipes. We also appreciated his willingness to explain the process to help us understand how our drainage system functions. I would not hesitate to recommend them based on the experience.

Jess J

My water heater finally died after 17 years of use. I was able to schedule a free estimate through Home Depot just before midnight for the following morning. Jason with ARS came the day after and did an excellent job taking out my old unit and putting the new one in. He was very thorough with the work and explained all the features on the new unit. He was professional, knowledgeable, and very easy to work with! Everyone I spoke to with ARS had great customer service! I hope not to call them in the near future, but will definitely be using ARS from now on.

paula smith

Jonathan was professional, competent and friendly. Would definitely use them again.

Sherri Kelly

ARS, A team of total professionals. Very friendly staff. Arrived early and completed the job ahead of scheduled. Made sure I knew how to operate my new system before departing. Customer satisfaction is their priority. I highly recommend Mr. Dave Haswell and his team to install and service your HVAC system and provide maintenance to your home or business as needed.

Rhonda Trotter

There was several issues. Pulled the toilet myself over a weeks time when the technician came out (twice) didn't have the right equipment on the truck, 1 tech had family issues, 1 said it was too late to come by. Really frustrated at this point! Called 1 last time operator said since there was so many issues on there part the service would be free. 3 week later they billed my card not happy with the situation at all, but what do you do except pay it an learn from your mistakes!! Won't be calling them again!!

aaron guess

Great follow up from scheduling and the technician (JT) was extremely professional and knowledgeable.

Brian McManus

We had an excellent experience with this company. They were selected for us on behalf of Home Depot for an upstairs HVAC/furnace replacement. I had initially planned on receiving several quotes since I had researched thoroughly what a "fair price" was in our area. We had a salesman named Larry show up who was very professional and friendly. He took advantage of every rebate possible and got the overhaul price down to about $1,000 below local average plus included two free Nest Learning Thermostats. On the day of the installation ARS sent out two crews (a total of 5 workers). I can't recall all of their names (Hector and Casey ring a bell). These guy had the job completely done in 3 hours and also took the time to thoroughly evaluate the airflow in each room to maximize it where we wanted it. I was very impressed with their eagerness to help and stay as long as necessary on a Saturday to make sure we were completely happy. Well done ARS, you will have my business for all heating & cooling needs + plumbing going forward.

Mark Wynn

Albert was very professional, friendly and helpful. His dispatcher haves us a call to let us know he was coming. He was very respectful of our house and followed company COVID and cleanliness guidelines with mask, gloves and boots. He was very thorough in his inspection and took time to explain what he found. He offered a couple additional services but wasn’t pushy. We took the heavy electric surge protector installation. 1st hvac plumbing company we’ve tried. Thanks to Albert’s attitude and service we won’t look for another company. As long as we always get the kind of service Albert gave us ARS will be our only HVAC and plumbing company.

Jessica Stewart

Casey was absolutely amazing! He was very kind and professional. He was thorough with everything he did and made sure that everything was working correctly before leaving. He worked so hard to ensure that we had running water again. I would highly recommend this company just because of him. He even stayed calm when the woman at the water company didn't want to listen to what either of us had to say, and just blamed "the plumber". Even though he was the one talking to her, and the issue truly was on the water company's end.

Luis Figueroa

We lost our heat over the holidays and I scheduled a repair service with ARS a few weeks later. Phillip with ARS did an incredible job, I am very please with his professionalism and technical acumen. He came and diagnosed the issue and rescheduled until part were available. He also came in on his day off so he can ensure our family was taken care of. I can't thank you enough. I'll be sure to call ARS going forward for my HVAC needs.

Jessica H

Terry did great work installing our new kitchen sink and reworking the existing plumbing to accommodate the water filtration system in addition to the much larger fixture. He took the time to make sure everything worked properly and looked great. I will request him again in the future. Thank you!

Stacia Smith

On 10/14/21 Billy from ARS completed a fall tune up to our unit. ARS was running a great special for the service and Billy was awesome!! Billy was thorough and explained the work performed and the diagnosis. Upon on arrival he was friendly, courteous and was ready to get to work. I look forward to doing more business with this company.

Lo Money

Busy Bee came out to install a new thermostat messed my heat and ac up tried to tell me I needed new unit blah blah blah my ac or heat hasn’t worked since then I called ARS of Nashville set an appointment set up , they came that same day I have heat now I’m very happy I choose an package they offered only pd $25 dollars to get my heat repaired that same day actually yesterday

Tracey Walker

I'm very satisfied with the work that I received from ARS they put in my HVAC air conditioning service inside and outside plus install two brand new toilets inside my work and I had to have some work done as far as my pipes under my house everything was repaired and fixed and I'm very satisfied with the work and the employees I would recommend them to anybody that needs work performed at their house!!!

kandy Ross

The tech Phillip was very nice and professional. Did a great job.

Steve Spoerl JR

Got a deal from home Depot for these guys to come out and do a tune-up on my HVAC system. Not only was the price fantastic but the service was top-notch. The tech is polite and thorough without trying to sell me anything I didn't need. Highly recommend.

Grady Ring

The 2 young men that installed my ac system were very knowledgeable, friendly and professional. Did a great job and finished in 1 day.

Margaret McCaul

The service man did a wonderful job. He cleaned up the workspace when he was finished working.

Leanne Escue

The plumbing sales representative B. Keith Welchance went above and beyond to help us get a water heater. He was excellent and such a blessing. Thank you sir for your outstanding service.

Jenny Muzzey

ARS is phenomenal with their service techs and they aren’t pushy when they’re in your house

Stephanie Sefcik

John Reyes was my service technician and he was absolutely amazing. I called for a broken thermostat and no heat on a Saturday and ARS had John out to my house within three hours. When John came, he first found that there was a short in the system causing the heat pump to stop communicating with the thermostat. He fixed that and replaced two blown fuses, and while he was working on that he discovered that my aux heat had melted wires and singed connections. He showed me the problem, explained all of my options which ranged from nothing to replacing the relay/wiring/aux unit panel and gave me a realistic idea of the consequences of each of those choices. I didn’t know anything about heat systems before his visit, so he did a lot of explaining, and that is the main reason why ARS will be my first call in the future. He took the time to walk me through what he was doing and I felt extremely confident that I was making the right choice (or at least a very informed choice).

Lakisha Fletcher

Terry was absolutely amazing! He was very friendly, professional and knowledgeable. He provided fast service and high quality work! I’ve already scheduled my next plumbing job with Terry!! Thank you so much!!! See you soon!

Israel Flores

Our garage was flooded and the folks at ARS came out the same day we called. We had such a wonderful experience with them. Katie did our estimate and was very thorough. Casey did the install and was extremely professional and helpful. He really went above and beyond for us. We were worried about a repeat failure, so he took extra steps to ensure it wouldn’t happen again. Their customer service really made our day!

debra webb

Jonathan was excellent and took care of the clog. Very nice and intelligent fellow!

Gary Swaim

I have used ARS for HVAC service three times. First for service to an older system followed by a total replacement. This last service was to remedy an issue was annoying but not catastrophic. On every occasion the technicians were outstanding and communication was flawless. I used another large Nashville provider earlier this year just to do a comparison and was taken back by the crazy cost for a checkup, and overtly worthlessness of the technician. Thanks for impressing me ARS, I am a critical man by nature and it has been pleasure to this point.

Patricia Brownell

The service technician was very professional, polite and friendly. I took off 2 stars due to the price to trouble shoot and fuse replacement was pricey

Felicia Lowe

I had my kitchen facets and garbage disposal disconnected and reconnected due to counter tops installation. The you my man that reconnect d my plumbing was fantastic. He was very professional and very thorough. Not to mention how keep nd and friendly he was. I was more than satisfied with the service I received. Felicia Lowe

Sarong Vit-Kory

ARS was wonderful and super professional! My AC stopped working and they fixed it. A week later it stopped again and they came back and fixed it without any charges. I highly recommend them and will use them again !

Melinda Brooks

Michelle, along with another tech in training, installed an air scrubber unit, a corrosion grenade, and two surge protectors on our two units. Both techs were very professional, friendly, and they did an outstanding job!. They were by far the best that have taken care of our routine service.

Wanda Wynn

After a harrowing experience with another plumber trying to get a new toilet installed I cancelled them and chose these company. I am very pleased and happy with the service. The tech arrived on time prepared to observe Covid rules and was very friendly with my install. I give Mr. Bob 5 stars and more. You need a good trustful plumber call these folks. You'll be glad you did!!

Kevin Thompson

We were having new counter tops put in and needed a plumber to come out and disconnect our disposal and faucets. Katy was very polite and courteous. She advised me of the process step by step. I appreciated her taking the time to insure that I was aware of the process. When the job was completed I was satisfied. Great Job Katy!

Cristi Finn

Everyone at ARS was fantastic. From the first callback to the estimate to the installation of my tankless water heater. They gave me estimates on the traditional water heater and tankless. Didn’t push one over the other but gave me the pros and cons for both. They were fast— did the installation the next day. I would highly recommend them.

Julio Rivera

They installed this new 2 1/2 ton heat pump in August 2021. I’ve had six service calls. The last one was on May 2 2022 for not cooling to set temp of 72 degrees. During the day, my temperature will only go down to 75° and stay there all day with the system running all day. They replace my TXV valve on the 2nd of May 2022. With The temperature outside at 85° My home will only go to 75° in cooling mode. Reaches 72° around 11:00 PM and stay that way until outside temperature goes up over 80°. This unit is only 10 months old and I am not satisfied with ARS.

Mary Claire Walburn

Found Thomas with ARS through new hot water install via Home Depot. Now have worked with him 2 more times since. Super helpful and now lifesaver! As my water and sewer lines back up into toilets and showers...No flooding thankfully. Next day they were able to get everything dug, replaced, flushed out, all the things. Would recommend him to anyone. Also very knowledge and patient when I asked my numerous first time home buyer questions

Gwen Franklin

The technician was super thorough and very professional he went above and beyond to find the problem with the unit would ask for this gentleman for any other visit

Don Harris

Both Wendell and Keith were professional, extremely knowledgeable, and explained what the issues were and the proposed solutions in terms that a layperson would understand. They also explained the benefits of the proposed solutions. The way this company operates with the quality assurance department gives you confidence that you are getting the best services available.

Christopher “czar” Smith

They replaced my HVAC unit and did a great job. I called them for plumbing last week. Was told twice they would have someone out to me same day. They called late in the afternoon saying they couldn't get someone out today. Frustrating because if you would have told me that earlier I could have went ahead and called someone else. Ended up going with Lee plumbing. They came same day and resolved the issue quickly.

1stCorinthians 2:14

Michelle serviced our HVAC unit today and did a great job! I’ve been meaning to change the return air filter for awhile, but for various reasons I kept putting it off. She explained that overdue air filter changes can negatively impact the life of the blower motor. Our unit is fairly new so I wasn’t expecting any major issues. Still I was impressed that Michelle took readings on everything from the microfarads on the “flux” capacitor to how many Amps the compressor and the fan were pulling! Of course she checked the Freon pressure as well. I had initially scheduled service for Wednesday, but it had slipped my mind and I rescheduled for Thursday (today). That process was smooth other than the lady that called to confirm service for Wednesday ended the call too abruptly. I didn’t give her my life story, but I did explain that I’d inadvertently made other appointments for the day. It is maybe a dying art, but so important to have that human connection over the phone! They shouldn’t just end a call by saying we’ll call before we come out tomorrow and then basically hang up the phone! What should’ve happened is she should have thanked me or at least asked me if I had any other questions or concerns. Something, anything other than just ending the call. All things considered I had a good experience with ARS / Rescue Rooter. It was Michelle that really sealed the deal though.

Richard thomas

Harley is a great technician who should be teaching others in your company. Harley was courteous and professional. I am familiar with Hvac system and checked on Harley as I would any service professional. His attention to detail was impressive. This young man is confident and showed me that he is a man of integrity. He is the reason I signed up for your hvac services and air duck cleaning. I will also be your purchasing your air scrubber equipment in the first quarter of 2020. Thank you for sending Harley. As often as is possible would like to have Harley as my service technician.

Jennifer Hileman

Everyone was very professional and did an amazing job. And they hauled away our old unit and cleaned up all the debris from install ion.

Carson Cooper

Kind of a mixed bag experience with ARS, but overall satisfied. Had some issues with them at first, but in the end they worked things out with me until I was satisfied. I really appreciate responsive customer service. Full experience/story below: I had an HVAC tune-up with them and was told I needed two parts replaced. The tech physically showed me the voltmeter and said the output was too low and that it was weakening my system. He encouraged me to get it repaired and replaced before my warranty would run out. I tried to schedule the repair 4 separate times and was always told I would get a 'call back' and never did. Finally on the 5th time I got the repair scheduled. Really, they said my tune-up invoice had "no notes" so they didn't even know what was wrong. They had zero record of anything that was said during the tune-up appointment. They said they'd call 30 mins before showing up to let you know they're on their way--they did not, they just showed up. The tech re-evaluted/re-tested the system and told me there was nothing wrong with my system and the parts are performing just fine. She showed me the output and it was higher than the tune-up value--I asked why and she said she didn't know. They didn't have great cross-communication between techs, phone schedulers, etc. Then I had to pay for this follow-up repair/diagnostic appointment, which I only scheduled because they told me there was an issue and apparently now nothing's wrong?? Thankfully, after this experience, I called and complained about my experience and demanded a refund for the 2nd diagnostic call. This is when everything turned around--a customer care person (Ashley) worked out my whole situation and agreed that the conflicting opinions were cause for concern. She refunded me the 2nd tech appointment, and then sent a senior tech (Alfred) free-of-charge to confirm the two opinions and find out what's really going on. He was much more knowledgeable and prompt and explained everything, answered all my questions, and gave me different cost options. The customer care manager then followed-up to make sure I was satisfied. Good job, ARS! Thank you for fixing the original mess--much happier now.

Heidi Jordan

Who wants to get their HVAC replaced? Not me! From our Sales rep Laura, to the installers Josh and Matt, to the contractor Tom who fixed our drywall, to Chad a tech who came and checked our unit once it was installed, ALL we're amazing!! So professional, timely, quiet, and courteous they really went above and beyond on what needed to be done and made it a breeze. Our job was a big one since the unit was being moved from it's original (bad) location to another, and they definitely made it seem easy even though, clearly, it wasn't. Thanks for all your extra efforts and just being awesome people! Great job ARS!

Connie Phelps

This was a water heater flush. Done by Michael. Professional, polite and efficient.

Misty Y

Just when I thought that we were just going to have to deal with no AC/Heat for a while due to cost...Davey with ARS gave us a quote we just couldn't turn down. So within just a day from receiving the quote we had a brand new HVAC unit installed. Davey was the greatest sales guy I have ever dealt with. We did not feel pressured at all and that was awesome. I highly recommend this company.

Duane Custard

Lukas was very courteous. He was very helpful and detailed. He was very informative. The work crew was out to do the repairs in a very timely manner. Good job guys, your work is much appreciated. I would recommend you to anyone needing HVAC repairs. ♥️♥️♥️♥️♥️😍 …

Josh Shields

Expensive but professional and responsive. They were quick to do a quality job installing a good HVAC unit and save me from the summer heat.

Sydney Noonan

Prompt and professional. Deshawn was great and friendly. Thank you

Robert Ferencz

Terry was very professional and personable. The work was done quickly to our satisfaction. I will call ARS for all out plumbing and HVAC needs.

Kim Coots

The man was very courteous and ontime. He finished my repair very quickly.

Ryan O'Connell

Satisfied Customer - Definitely Recommend ARS I had great experience with ARS. From the sales process through the installation, everything was very smooth and transparent. The sales rep, Grady, was easy to work with and was committed to ensuring I was satisfied with the purchase. The company itself is well organized and communicated with me effectively to schedule the installation and follow up. The installers, Cooper and Brandon, did an excellent job and did not leave until they had reviewed all the work they completed with me.

Abby Langworthy

John Burris and ARS did a fabulous job! I had a kitchen sink that was not draining properly, so I called ARS. Their customer service reps were stellar! Very friendly and quick with getting my information. They happened to be running a special on snaking a drain, which happened to be almost $200 less than their competitors! I got an appointment same day. The service doesn't stop there. John showed up and was polite, professional and did a fabulous job! He went above and beyond what I expected of the service. Completely amazed!

Amelia Weiss

ARS has been timely, kind and professional every time we’ve used them!

Melanie Maerki

What a pleasant experience. Was just getting AC maintenance, but the tech was prompt, pleasant, and wasn't trying to push extra services on me. Of course they mentioned them, but did not make me uncomfortable. Will call them again next year!

Cathy Jean Brooks

Terry was wonderful. He found the issue with the sewer backup that flooded our basement and he was excellent providing great customer service. He is a great representative for ARS

Rachael Hauschild

We had the pleasure of having Terry help us out on New Year’s Eve of all days. He helped us in record timing and was so very kind and knowledgeable during the whole process. We can’t thank him enough and this service for being available. Thank you so much!

Bruce Hensley

The technician, Craig Ward, was very polite and friendly. He made sure he put on shoe covers just before entering the house which I believe is a sign of professional service. He polite discussed and explained issues he found with my heating and cooling system. He gave me options and discussed prices before getting permission and before doing any of the work! He was very personable and courteous the entire time he was there. He even knocked every time he re-entered the house after getting equipment, parts, or simply finishing servicing the outside part of the unit! If Mr. Ward is any indicator of the overall company in Nashville then I would say this is a professional, trustworthy business! Thank you, Mr. Ward!

Luis Noble

The Drain Technician arrive introduced himself and asked me if I could describe the problem. We went through the 2 upstairs bathroom and he understood the scope. He gave an estimate For the job, which I though it was reasonable. He got to it, work efficiently until it was finished Presented with the bill, and proceeded to clean the work space and left As far as I am concerned, he is knowledgeable, efficient, and hard working. I definetily rate him a 10 out of 10 Luis Noble

Millie Knight

Today Garrett came to my home for a service inspection my husband requested. I was very pleased with the manner in which he performed the inspection and at that time he recommended an air purifier that was not even thought about. His knowledge on the products and explanation on how it would protect our family was invaluable. He was highly professional and made us feel comfortable with all the decisions we made for our future. Thank you Garrett for your genuine smile and expertise.

C Max

These folks really know how to treat customers. They had to come disconnect my plumbing so that I could get new countertops installed. They came back the same day after my counter installation and installed my new sink, faucet and garbage disposal. The techs couldn’t have been nicer people. The work was top notch.

Peter Rebeiro

Kevin J. & Hector H. were excellent- punctual, courteous, knowledgeable, and friendly. They worked a very long day just to make sure the furnace & AC unit were installed properly, went out of their way to make sure the drain lines were clear and the venting was reconfigured (and a kill switch added) to improve the units' maintenance down the road, and installed an alternative thermostat for us when one of ours proved defective. They were very professional and I would highly recommend the ARS crew to others.

Jordan Hedges

Terry was extremely helpful! He was informative on the plumbing issue, unclogged the toilets and went as far as going in the crawl space to ensure all main lines were clear! I would recommend Terry (ARS) to anyone! Thank you Terry!!

Cathy Kincheloe

Craig W, the HVAC Tech from ARS, did a fabulous job servicing both of my air conditioning units and preparing them for this summer's heat. He arrived between the hours promised and did what seemed to me a very thorough job ( despite his home office calling him many times during his work) cleaning all the ductwork, checking all the parts and examining the T- waves air cleaners I have installed. Sadly, both units required a new capacitor so he had to add time to replace both of them also. He recommended also that the blowers and assembly be cleaned but said that could wait until the fall. Craig was very respectful and seemed very knowledgeable in his field. I felt I could trust him with his recommendations and the work he provided. I will definitely be asking for him on my next preventative maintenance call!! He was a great representative of ARS!!

Ed Stolba

Service was performed by Katie. She arrived on time and completed the job professionally. Katie was very polite, wore a mask, and made sure we were happy with the installation. I would highly recommend her for anyone’s future plumbing needs.

Art Blackburn

I experienced problems in having someone to provide the maintenance, However,thanks to Ms Renae Carter, of ARS, she came through with flying colors in having someone to do the maintenance! It is because of people like Ms Carter, that I would recommend ARS!

Dot Law

The faucet in the kitchen sink was originally incorrectly installed by another plumber. RWK (Technico initials) reinstalled the faucet and connected the cold and hot water lines correctly. He did an awesome job!!!! Would highly recommend him.

charyl bersuder

Jordan C. and Kenton D. were the two gentlemen that install my unit. They were very professional and did a good job. They didn't seem put off when I asked numerous questions. They were very knowledgeable. They work very well together as a team. Very courteous and polite They did a good job cleaning up.

Diane Gaskin

As a landlord that lives out of state from my property, one of the best decisions I have made was to contract ARS/Rescue Rooter Nashville. My tenants were concerned about the HVAC system. So a call was made for a service technician to inspect. Fortunately for me they sent Garrett, C., an ultimate professional that I trust! I will refer to him as Dr. Garrett from this day forward as he diagnosed the patient, and told me her symptoms. The choices were to put on a band aid and hope for the best in a few months, or replacement. Dr. Garret gave me a few options to consider and I decided to let her rest in peace after doing research before Garrett came. Because of ARS finance resources I am able to replace the unit and have other items addressed. Things happen when you least expect them. Today turned out to be a great day for me and my wonderful tenants. Thank you Dr.Garrett and ARS NASHVILLE

Leslie Tomlin

EASY!! AFFORDABLE!! LOVE!!! Laura B. walked me (and my Husband and my Mother!!) through every step of the selection process. I literally know so. much. more. about AC and Heating than ever!! I feel like an expert now which greatly helped me to make a selection for a system that will be exactly right for our home. While we had some $$, who has a ton of extra money waiting to be spent lying around? We paid for 1/2 and financed the rest at an incredibly affordable monthly payment and payment plan. I'm confident about this purchase - which says a lot since I freak out at spending any amount greater than $100!! I know that this system will work, and bonus, if anything happens there is a phenomenal warranty plan. Additionally, Laura was patient, respectful, encouraging without overselling and allowed us to process all of the information so that we could make a decision we would not regret. The system was already installed - SUPERFAST!!! by several gentlemen installers who were equally respectful and considerate about the installation. This was a really positive experience!! I will be using them for the service each year, which was a big selling point in selecting this company and for any other future home needs!!! Thank you Laura B.!! Without your great first impression and considerate efforts we would still be looking.

David Bond

Jason is a very good guy. Profesional about his work.

Robert Schley

I've been using this group for about 2 years now. It started with needing to deal with an HVAC that wouldn't hold coolant. This group has educated and helped me to make informed decisions; from replacing a system to regular maintenance. As a business they are quick to offer solutions and products for purchase but I've never felt pressured. They value their work. This is not a group to expect to be cheap because they deliver a quality product. I've never felt the expense was anything but appropriate for the level of work and expertise. Each time I make a decision on what I want done they find the best value for dollar they can with combination services or just adding that little extra touch that shows they take pride in their work. I've been very happy with their service and almost look forward to their twice a year checkups. Thank you to the technicians that have been out; most recently Chad L.

cat martin

David replaced my transformer & shorted contractor. He was very knowledgeable & professional explaining each step. Thanks again for ARS

Kevin

* See Follow up below - I have made four phone calls Over the course of the last three months both to the local office and the corporate office. The lady at the corporate office told me that they were actually texting the owner while they were talking to me. The issue is the warranty of a UV light system installed. When I told them that the light is no longer working, and wanted the warrantee to be honored, I have been stonewalled not received any return phone calls. I’ve been a regular customer of ARS and even bought their yearly maintenance program. I have had other issues in the past but I never left any reviews online. I would just like them to honor what they sold me. That’s it. * After writing this review the manager called me and apologized for no one getting back to me. He said that the answering service in Florida isn't always working the way it should. He immediately sent a technician to fix my warrantied UV light system and it works now so I have changed the review from a one star to a three. I am happy that they responded. Thanks.

Lyndy Rutledge

A couple different plumbers came out to reconnect my sink after a installation of a new countertop, Katie made everything right. I loved having a female plumber that knew what she was doing. She apologized for the work done previously that was done incorrectly by someone else. I will definitely ask for her again in the future!

Jamie Ocheltree

Billy was punctual, informative, and very helpful. In addition to helping me with the financing, he actually diagnosed a water heater issue I mentioned to him. He wasn't pushy and didn't try to oversell me, when I knew what I could afford and what I needed. Thanks for a great experience. In addition, my installers, John R. and Robert S. were on time, efficient, and polite. When they were done, the only signs they'd been here were a working HVAC and the shiny new Nest thermostat John helped me set up. Couldn't ask for much more.

Darlene Rappette

Nobody likes to have AC problems but I felt very blessed today to have two young men come to our aid. It was discovered that our AC/Heating unit had multiple problems along with being covered with mold inside. The unit is 14-yrs-old and the cost to repair it was just not adding up. Lucas took pictures of the problems so that he could show me and explain what issues we were facing. I decided that it was time to go the next step and look at possibly replacing the unit. Lucas made contact with his company and explained that I had the day off today and checked to see if someone could come out to talk to me so that I wouldn't have to take an additional day off. Within the hour Fritz came to our house and took his time to explain what our options were. Fritz compared 4 units and expained the differences and the costs involved. I felt no pressure and was very pleased with how both men were willing to patiently answer all my questions and actually made what could have been a very difficult decision quite painless. Fritz also made suggestions for financing and was able to set everything up for me before he left. I would not hesitate to recommend ARS/Nashville to anyone who may be needing repairs or replacement. PART TWO - Happy to share the rest of the story... Kevin Jones and Hector Hernandez arrived early Saturday morning and worked steady to remove the old unit and to install the new AC/Heating Unit. They were hard and efficient workers and so thoughtful and understanding... The old unit was the last project that my husband completed before he passed away. My daughter and I were sort of sad to see that old piece of metal being hauled off so the guys removed the metal label and a couple of small parts to give to her before they left!!! I could not have asked for a better installation team or a better company all the way around! Thank you ARS/Nashville! You are the BEST!!!

Blessed Christian Mom, Tami

Alfred did a standard review of my unit I guess? I was approached at Home Depot about a great deal of $19 to have my AC unit check and he was very polite and very professional and gave me some great recommendations and I would definitely use them once I can afford to have these things done!

Jenie Roque

ARS was a great heating company to work with. They were friendly and professional, and they installed our furnace the next day. Markley was very knowledgeable about the equipment and he clearly reviewed all of our options. Our furnace installers Jordan and Christian were very polite and did great work! I would definitely use their services again.

G & J Downing

Jason Garner is very friendly, knowledgeable, explained the entire remedy to our problem. Very thorough in checking all of our heating system. Recommended reasonable repair procedure. Ordered parts and will return in a timely manner. Careful of how he entered our home, making sure his protective shoe covers were on. Great personality. Would highly recommend his service to anyone. Very impressed!

Bryan Byrnside

Highly recommend ARS! They arrived on time and completed all work in a timely manner. When they ductwork repair was complete that gave me a detailed description of the work that was performed and answered all of my questions. Thank you ARS.

David

John Burris was the technician/plumber assigned to replace my water heater. He arrived on time and dedicated his entire day to ensuring a proper removal and installation. When he ran into unexpected complications due to how the previous unit was installed, he made quick work of correcting the problems. He was friendly and professional. I definitely intend to use ARS for my future heating and cooling needs after having such a pleasant first experience with the company.

Valerie Pinney

Best repairman ever! Thank you Osama!

Timothy Joseph Klausing

Just got the discount cleaning service offered by Home Depot in Hermitage. Billy was extremely helpful and answered any questions I had and politely walked me through questions and issues he saw. Very happy with the service and will recommend for my friends and will use ARS for any future problems.

david corbitt

My friend Sarah needed help with various major plumbing issues. The main line became clogged and water backed up into the house ruining the flooring in 3 rooms. We had a toilet that needed resetting. Also had a major leak under the kitchen sink leaking down into the crawlspace. I had a handyman put a temporary fix on the old galvanized pipe. It finally gave way. My excellent worker from ARS/Rescue Rooter whose name is Gil knew what he was doing. He bypassed the galvanized pipe by drilling into the crawlspace and putting in a whole new vented PVC drain line and connected to the PVC drain line going out to the street. It was beautiful work. Gil is the man!!! If you call ARS/R. Rooter request Gil to do your work. He was awesome!!

Rhonda Williams-Meneese

Mikal and Reese were fantastic Installers! We had a split level A/C unit installed. Since this was a 6 hour job, they were in the house with me for quite awhile. The job was completed and I was sorry to see them go! They protected the carpet on the stairs, they were efficient and professional, as well as personable. We accessed this treasure of a company through Home Depot, and we will be using them again soon for plumbing needs, actually, I'm going to find other projects around the house for this company to help with! Totally satisfied, real life, new customer!! btw, Frank, in Accounting was also super fantastic! Way to go ARS/Rescue Rooter Nashville:)

Claire —

ARS Rescue Rooter Nashville happened to be who installed our new AC Unit through Home Depot a couple years ago, and we've always used them for any maintenance needs on our HVAC since then. Yesterday morning, our air stopped blowing in our house, and we called ARS. They had one of their technicians, Lukas, out there within a few hours and he was able to pinpoint the problem immediately. Unfortunately, he didn't have the part we needed on hand, but was able to make a call and get the part on a truck on a rush delivery so he could fix it the next day. He was even able to get the AC unit to blow out a little bit of air in the meantime, even if it didn't do terribly much to help. It did, however, help in the fact that our house never got above 83 degrees. He left that day and said he'd be back in the morning. Sure enough, Lukas showed back up the next morning with the part in hand, and had it completely fixed in about 15 minutes. Our AC is now cranking just as good if not better than it was before, and we (as well as our dogs) couldn't be happier that our air is back on. Every encounter we've had with ARS has been extremely pleasant and professional, and Lukas is no exception. He was very friendly, polite, and seemed to genuinely care about helping us as opposed to treating it like another normal job. Thanks again to Lukas and ARS. We hope we don't have to call you soon, but if we do, we know it'll be easy and professional.

Cathie Davis

Laura B. came out and gave us several options and walked us through everything twice to make sure we knew what our choices were, she answered all our questions, was very patient and helpful to us. Laura took the time to explain everything and show us what was going on with our unit that is giving us so much trouble. She made the whole process enjoyable and scheduled us for installation of the new unit in 2 days because of the unsafe conditions that the unit here is causing. I truly appreciate all the trouble she went through for us. Thanks Laura for making this an easy and enjoyable experience. I would recommend Laura and ARS to anyone who needs a new HVAC system or needs maintenance and repairs on existing unit.

Dr. Jeremy Fyke

The ARS installers were extremely courteous and professional. They had great attitudes the whole time, even while surviving in the attic in this Tennessee heat! I appreciated how they kept us informed as to their progress throughout the process. At the end, we felt informed about what had taken place and were sure of any next steps if needed. Highly recommend these guys!

Brentwoodupser

We would like to recognize ARS Rescue Rooter employees, Matthew and Josh for thir Outstanding job last week installing a new Heating and Cooling System in our home. Their professionalism was immediate and constant throughout the entire process. We felt extremely comfortable having them in our Home. I will highly recommend them to my Friends and Neighbors. The 'Crew" that sealed and cleaned the Ducts did a great job as well. We will definitely use ARS in the future. Thank you very much.

Brooks Hester

Katrina was the tech & she was very knowledgeable & courteous. Used shoe covers when she came inside & always explained what she was doing in layman's terms. Was competent & didn't try to use technical terms to make me feel stupid. Was modest in her upselling and did not pressure me nor try to embarrass me into buying something else. Overall great experience.

Spencer Whitaker

I just had my HVAC serviced by Mr. Ward. He was on time based on my appointment time. He proceeded to test the temperatures in my vents and explained everything that he was doing as he went along. He also explained things I could do to get the BEST service from my unit. After checking to make sure everything was fine on the inside, he went out side to service the unit. When he was finished he came back and explained to me some options I have for getting the cooling the upper level of my home. I would recommend him to anyone that needs excellent service!

Shemika Perkins

Laura B was great! Her customer service was amazing, she educated myself and my husband on the HVAC systems as well as ARS and the services they provide. Although we were unable to purchase that day we will definitely purchase from ARS due in part to the interaction that we had with Laura.

Denise Puckett

Fast service, very knowledgeable, extremely nice, they explained everything.

Derrick Jenkins

Laura was very pleasant and made sure I understood who the company is. She took the time to explain the equipment as well as the pricing and financing. I would recommend her to anyone who is looking for a affordable and reliable heating/AC unit.

Angela Daeger

Edit/Update: They sent 5 different techs out to my house 5 different times and no one could fix my heating issue (and each tech had a different reason he thought the heat was out, and tried to sell me on something totally different and more expensive than the last) but after several calls into corporate, I was able to get a full refund from them. So I don't recommend ARS because their "techs" are more like salesmen than people who know what they are doing...but they do at least they honor their refund policies and I do appreciate that.

Brenda Arkin

JB Evans and Jeffery Steele installed both our Central Units in one day! They were Awesome and very professional! We had thought that type of professional service was a "thing of the past". We felt very comfortable that they knew exactly what they were doing and made us feel our satisfaction was their first priority. Anyone would be "privileged" to work with this company and their very professional sales and installation staff. Excellent! Our sales rep Markley Gordon was Awesome also. Very knowledgeable and wanted to sell us what we needed, not what was the most expensive or unnecessary. We will definitely use them again and recommend them to anyone!

Samantha Rodriguez-Harris

Went disaster struck our hvac unit this evening I was lost on who to call and/or trust (especially with it being so late). Thankfully with one call A.R.S. sent out a wonderful technician Craig W. he could not have more knowledge or polite. He promptly was able to accurately diagnose what the issue was. Craig was transparent throughout the whole process. Now I do not usually post reviews one way or the other. But I was so impressed by not only how awesome the company was to be able to send someone out outside of "normal" business hours; as I was expecting to be miserable for at least 12 hours. But also with Craig, he was able to be to my house in about an hour, then diagnose/fix/verify the fix in another hour. Overall I highly recommend this company and greatly appreciate that they have such a genuinely good hearted and trustworthy technician working with them. They definitely have a new customer for life.

Terry Gould

Mike did an outstanding job. His professionalism and knowledge are beyond his age. He was courteous, polite, careful and even though the install took a few hours (which was expected for a complete heat pump change out) he and Wyatt were absolutely "non-intrusive". Because of them, the sales rep, Billy and our technician, William, ARS will always be our first choice for air, heat and plumbing.

Charles Blackburn

Craig was very professional and took the time to educate us as to our needs, status of our unit, potential problems as well as possible solutions. He was very thorough and precise going beyond the expected service call. Call#414424 and Call#420710 The only negative point is that the home office seemed like they were rushing him to finish the job! He is meticulous and wanted the job done right! We appreciate that!

Brittney Washington

Keaton was great!!! He came in fixed this issue and was done within an hour!

Dwight Leath

We had two techs Josh Walton and Joey Duffle install a new HVAC unit at our home. They were polite, worked hard, and did an excellent job installing the unit. These gentlemen should receive a pay raise from ARS, and I would recommend these techs as well as the service tech, and salesmen. The salesman did not push us to buy the most expensive unit, but made recommendations that best met our needs. I highly recommend ARS/ Rescue Rooter of Nashville.

Kathy Felts

Today, our new heating/air conditioning unit was installed. The installers, Chris McCreless and Jordan Neely, were extremely professional and thorough. They took their time with the installation, everything was visually perfect and they were patient with their explanations, It was obvious that they would give all the time needed, for us to be comfortable. I am VERY pleased that we went with ARS in Nashville and I look forward to working with this company (and Home Depot) for many years to come. *Chad, our salesman, did a great job as well. Actually, it was never my intent to buy from these two agencies, but he won us over and helped us feel very comfortable with our decision. We are pleased!

Sherri Tinsley

We told the salesman we wanted an electric unit with a heat pump (gas backup) after spending $1,100+ on propane last winter, we discovered we had full propane heat. After repeated attempts failed to reach the salesman directly, I called your office and if it weren't for Ashlee in your C.S. dept, we would probably have notified the BBB. Ashlee was our savior and ordered the part the unit needs to make it what we wanted. ASHLEE IS THE BOMB. She went over and above for us. We couldn't afford to go through another winter without her help YOU ROCK ASHLEE! THANK YOU.

Susan Crawford

Craig was prompt, friendly, respectful, clean and hard working. He explained everything that was wrong, everything that he needed to do and how he would be doing it. He explained the pricing as well so I knew what to expect when the job was done. I highly recommend this employee and would be happy to have him work on my unit the next time it needs to be serviced.

Chris McQuistion

Horrible.... The guy who came out to do the quote was weird and creepy. I was promised an installation on Monday, but then the weird and creepy guy came out on Monday to measure things and was NOT going to install it on Monday as I had been promised on Friday. I called 8 plumbing companies for this project and chose ARS because they promised they could get to me quickly. It turns out their promises are worth nothing. Tried to call and just got put off. No resolution from the company. EDIT: ARS Nashville reps DID end up calling me back, scheduling the job for a Wednesday (which was originally supposed to be done on Monday.) The first plumber to come out and do the job didn't complete part of the job to my satisfaction, so David and Tom at the Nashville office insisted that they send out another plumber to re-do the job and make sure I was satisfied. That second plumber (Dakota) arrived on Saturday and did an excellent job. I'm updating my review to 4 stars. Although I went through a lot of hassle with this job, it wasn't done on the original timeline, and it had to be done twice, to be done right, I am very grateful that ARS bent over backwards to make sure I was satisfied with the work done.

Judy Dodds

The techs were professional, knowledgeable, courteous and respectful of my home. They did an excellent job and cleaned up perfectly when they left. In a world where customer service seems to be forgotten, these two guys were extremely customer focused and it was refreshing. I would definitely trust this company with any other future needs.

Mary Rajendran

Thomas Sr. took excellent care of us. He was courteous and professional, and he fixed my broken spigot immediately. Such a smooth process. What a relief. Thanks!

David W, Grimes Sr.

Craig W. did a seasonal heating unit service check on our HVAC system and was very helpful with some adjustments to the duct work that has helped balancing the heat in our house. Craig was very courteous and professional while on this service call.We would like to have Craig do our service again.

Jodie Kennedy

Jordan C and Justin M did a great job installing my new HVAC unit. They also were great at cleaning up after themselves. I think my hall floor was cleaner after they left. I was impressed at how quickly ARS was able to send someone out to replace my unit.

Bharathan Vaidyanathan

ARS has been providing good service for us. We bought a HVAC unit from them and the people who work for ARS have been really friendly and they know what they do. We are satisfied with ARS. Alonzo H was the person who came for our plumbing inspection and he was really good, courteous and knowledgeable. He explained all the things and was very friendly as well. I would like to call him again should there be any problem in our home plumbing services.

Mellonease Kirksey

Ask for Kevin J. and Hector H. They both did an amazing job installing my furnace, water heater, and ductwork. They both were very friendly, helpful, and respectful. They did a great job. They also finished my basement in a timely manor in which my basement is not small job. Very dedicated and hard working.

Katlin Neese

They did a wonderful job installing our new air conditioning units. They were respectful and informative. They got the job done faster than expected. I couldn't be happier with the service we received! We felt like a priority.

hoosrt

Very professional, knowledgeable and informative. This visit was inspection and answering questions.

Les Crawford

Great service. BUT...$380.00 for a new thermostat???????

Benton Smothers

Installed faulty humidifier. Can’t get to come back and fix. UPDATE: ARS responded to schedule the repair work and has since fixed the humidifier. They dropped the ball but made it right in the end so changing to 4 stars. Will continue to work with them.

Dan J. OBrien

Dustin H. was prompt and very professional/personable during his visit. He had the old water heater taken out and the new one installed (with a few upgrades we did not realize we needed), in place, up and running in good time. How can you not like a guy who gets you a hot bath in record time :) - I highly recommend ARS and kudos to Dustin for a fine job !

Kelly Newell

Garrett was absolutely a God send today with repairing my HVAC unit. He was extremely professional and he explained in detail why my unit was performing the way it was. My air conditioner is now working and I have full confidence with ARS because of Garrett. Thank you☺️

Cathy Myers

These guys were prompt, courteous and very knowledgeable. It's been a pleasure dealing with ARS in installing a new Hvac system. I'm currently having several home renovation projects done and ARS has been the only company that has met their commitments and expectations. Alex and Johnny were especially nice to have as installers. Too bad they can't do flooring and kitchen renovations!

Wayne Michael

Just had new heat pump installed by ARS. The installers Kyle Ellis and Josh Walton did a super job. We very polite and answered all my questions very nicely. We had been without heat for 2 days, and the warmth that is now coming is great. Would highly recommend this company and they employees. With this new unit will be much more comfortable and at a lower cost. Thank You

Jade Marie

Dmitry was my AC professional and he was amazing. No pressure to purchase additional services. Quick and kind. I will request him again as I chose a service contract to keep my system on track. He quickly diagnosed the problem and was done in about 15 minutes. He listened very well and was well within the time scheduled.

Tammy Goodwin

Craig W. has serviced our heating and cooling system twice over the past few years. Each time he is very professional, he always explains things clearly and I trust him to do a great job which he does. I prefer that he be the person to diagnose and fix any problems I have. He is always so pleasant in his interactions with us. Thanks so much.

A Marie

I really can’t express how terrible this company is. They literally have been out to my house FIVE TIMES since December 3 and each time a new technician comes out and recommends something completely different and out of context from what the last tech recommended. The first time they came out, the tech tried to immediately sell me on his “Black Friday/holiday sale” of a $6,000+ new heater. Not sure he even looked at my heater before recommending the up-charge to replace completely. This is his recommendation on a system that up until that day, had literally never caused me any issues before. When I declined, he charged me $1400 to replace the motor in my current system. Later that day, another tech came out to replace it, yet by later that evening, I still did not have heat. The day after that a third tech came out to the house and “fixed it.” By Dec 6, the system has failed AGAIN and a completely different tech came out. He said it’s a sensor, “fixed” it and left. He also tried to upsell us on a $400 thermostat (funnily enough you can purchase these for $25-$100 at Home Depot but ok, thanks for recommending the ridiculously priced one). Fast forward to this week - we’re without heat AGAIN so they send a FIFTH tech. This one says the whole issue is the wiring to our thermostat is wrong. I’m so angry that I had no less than FOUR TECHNICIANS out before him and somehow it’s now a wiring issue that the ALL the other technicians missed?! I mean, it is honestly preposterous. He also tried to sell us on a $900 thermostat in addition to the charges to rewire. (Not only can these guys not get their stories straight on what the issue is, apparently they can’t agree on thermostat costs either.) ARS needs to do the right thing and honor their supposed refund policy and refund me the $1400 they charged me out of nowhere when they’ve made it clear the motor was never even the problem. Somehow, after the ridiculously poor service and advice we’ve gotten from them this far, I highly doubt they’ll honor their refund policy either. Avoid this company at all costs. I wish I had *update: I still don’t have heat, but I did get a full refund from ARS. I appreciate they do honor that policy.

Barbara Floyd

Very professional and quick service. Resolved issues right away. Appointment desk was responsive.

Jimmy Tyson

This young man arrived at my home on September 27th after 8:30 pm with a smile, introduced himself with ID very Visible. He was very respectful and pleasant to work with. after not be able to fix the problem on this visit the company called me on the 28th to let me know they were sending him back and after spending more than 4 hours he found the problem and made repairs, and all the time apologizing for the delay. He was a very respectful young man and the company honored their contract agreement as I was told. I would recommend this company.

SOFIA ERILLEEY

I can't imagine how amazing and wonderful job they did, they are very professional, quick respond,on time appointment and very affordable price. Truely I am tongue tied of how lucky I am having this business and letting everyone to use this ARS/RESCUE ROOTER for every kind of services you needs in your home.

Tiffany Cunningham

I am giving this 5 stars not because of the company its self, but for the Amazing techncian that was finally able to get to the bottom of our Problems with our Air Conditioning Unit. Eric Haytt an Ars technician was sent to our house after 2 previous technicians. He is a very professional trained individual. He dived in to the unit and did not stop still he found out what was causing our unit problems. He even made a few follow up calls to check on the unit. We are truly thankful for and his level of experience. If we have any further problems we will be asking for him. Thank you guys for finally sending someone out that knew what he was doing.

Amit Patnaik

I had the AC and Furnace installed by Rodney & Cooper today. The process went pretty smooth. Both the guys went above and beyond to make sure the unit is installed successfully. They resolved a wiring issue with my last unit and installed the new unit properly. They kept me communicated through out the whole process. I am very pleased with ARS service in the whole process. Starting from Customer Service, Repair Man, Sales Person to Installation is A PLUS with ARS. No wonder why Home Depot trust ARS. I am going to do all my future dealings with ARS for my needs.

Bill Beydler

Had a "Home Depot" inspection completed on two HVAC units. Rob P. was on time, worked efficiently, explained what he was doing, DID NOT try to "hard-sell" the additional recommendations, and was a pleasure to deal with! Thanks! Love it when the estimate/quote is EXACTLY what I end up paying.

Ruffus Ruffino

Wow!! I am so pleased with Lukas from A R S.. he is so honest and very knowledgeable, he walked me step by step of the service he was going to perform and why he is doing that. This company is/was an excellent choice. They called me to update the technician arrival, he waited for me before he started the work.. Man that exactly what I look in a company.. Yes !! trust is one thing but what a pleseant service. hands down 10 star. Thanks for all your great service ARS RESCUE ROOTER

J Meadows

We are very pleased with ARS! Grady Robinson gave us VERY reasonable price and a great product to replaced our HVAC unit. Mikel Fields and Amir Cizmic did an AWESOME and clean job installing the new unit. They even sprayed the gas line and the meter which I'm grateful because that was not part of the contract. This new unit is wonderful and what a big difference temperature wise! Thank you Home Depot for having a contractor like ARS!

Michael Hayes

Very fast! I decided on a unit one day and 24 hrs later it is installed! Ted P. did a great job informing me of the different units, wasn't pushy and let me decide what I wanted. He is very professional and prompt. The installers were efficient, friendly and fast. In a matter of hours they removed the old unit, installed the new air handler and condensor plus they added insulation and fixed the duct work! Afterwards they showed me all the work and instructed me on how to use the new thermostat module. I would recommend ARS to anyone.

Carrie Madachik

Joshua W and Amir C were absolutely outstanding and prompt in delivering our new AC unit and installation. They are extremely professional and I would highly recommend them. They were detailed in their work and explaining the process to us every step of the way. Thanks guys for all your awesome hard work! You are amazing!

Scott Woolum

The installers did a halfars job on the air return box (the box lid was too small so they just taped it in place, and the tape finally failed, so all the air was just being sucked in the basement) but Harley was able to fix the poor initial workmanship.

john carey

Christopher Stewart installed our new HVAC and went above and beyond to make sure we were 110% satisfied. I would definitely recommend him to anyone needing a unit installed. We also had Jeffrey Loots repair a leaky shower. He shared helpful information and seemed very knowledgeable and friendly.

Richard Dennison

Walt (Josh W.) was our installer. Our upstairs HVAC split gas unit failed (after 17 years). This unit also pushed air to our bonus room (inadequately, I might add) so we needed a solution to cool our space upstairs while keeping our bonus room cool. Josh and his assistant spent the better part of two days re-working our entire upstairs ducting and installed a dual-zone (wireless t-stat for the bonus room) system that works unbelievably well. Josh was not only knowledgeable, but courteous and respectful. Awesome, dedicated installer. This is our second ARS installed HVAC. Will happily do business with them in the future (hopefully not in this house...we should be set for awhile). Caleb also helped out with the zoning system...great job!

John Petto

In November 2015 we had an amazing experience with this company. Signed the contract in the afternoon one day to replace 3 units. The next day an army of men, literally, at 8 am. By 2 pm were cool. These guys were professional and all business, didn't even know they were here working. I'm late in posting this as you can tell but still can be said that this is a top notch company. Would recommend them to any one. Also on the team was Alex L., Keith W., Josh W., Josh N, and Mark S. Thanks to Grady R. for a great sales experience and working with us.

marshall fields

ARS called as they said they would. Giving me the installers names and the time they would arrive. I must say I was very surprised that they arrived on time. Other companies could learn from this. Keith Wagner and Michael Charlebois were both prompt and respectful. Even though it was very hot outside they worked steady to complete their job. They made sure I was satisfied with the work and explained how our new unit worked. I noticed that as they were carrying the parts of the old unit out ... both took the time to retrace their steps to pick up any screws that had fallen in my driveway. I am very grateful for that.

Paul Bielaczyc

I recently purchased a new garbage disposal and kitchen faucet through Home Depot. I scheduled an installation through them, and ARS (Hank specifically) came out to perform the installation. Home Depot was not very clear about what was covered by their fee and what wasn't. ARS was very helpful and understanding, and did some adjustments free of charge to make sure that I was taken care of. They were very responsible and courteous, and Home Depot is about to get an earful from me for not being more straight forward with me when I paid for the services!!! Ugh to Home Depot, Thumbs up for ARS and Hank. Thank you for a quick installation of the 2 parts! Next time, I will call ARS directly! Paul

Marshall Hall

I recently had ARS of Nashville install a new HVAC unit. I initially contacte them through the Home Depot on Thompson Ln in Nashville. They ultimately installed a Rheem HVAC system. It was a 3 ton unit, 14 SEER AC, 80% efficient gas attic furnace. This included a 10 year parts warranty, 10 year compressor warranty, and 20 year heat exchanger warranty as well as 1 year labor warranty. The total cost for equipment plus installation was $5,784. Kevin J and Kenton D were my installers. They installed the unit very quickly and cleaned up after themselves. They were courteous the whole time they were in the house. I would highly recommend ARS based on my experience. I would still get at least one more quote because I did get the feeling they change their pricing based on how busy they are. The quote they gave me was the lowest I was able to find by a couple hundred dollars.

Moira A. Ragan

The man who installed my new toilet was very professional and friendly. He was efficient and quickly installed my new toilet and hauled away my old one. I'd definitely recommend them.

Misty Harrelson

WOW, that's all I have to say about this guy. I was very impressed with ARS, Jordan and Kenton. They went above and beyond to get our heat going ASAP. We had a call that the parts needed to finish the job would be another day out....Jordan called back soon after and said he was able to track down what he needed and could come today and finish the job so we wouldn't have to go without heat since it was turning cold. We now have a nice warm house as the temps outside are around 30 at night...Thanks guys! Worth every penny.

Brian Giles

Great place to purchase your HVAC. Best warranty and guarantees on the market. Professional clean representatives that are respectful while in your home. Great finance options as well. Call them today!

Paula Musgrave

Thanks to Brandon Wolf. He has taken the time to research and find a problem that after four prior calls to ARS, he was able to finally fix. Had a brand new a/c unit installed. Over and over, no cool air after several months. Other techs would fill with freon and was satisfied with their work. Why I ask, if you have a brand new unit, why do you have to keep refilling with freon? A year goes by and warranty is over. I'm so frustrated I'm demanding a new unit. Then, I was fortunate to have Brandon find a valve from the old line leaking. (Maybe should have installed new lines with new unit ARS) So I waited several months to make sure it was a fix this time. This 5 star review is for super hero Brandon. Give him a big raise ARS, he's the best in my book.

Albert T. Spaw MD

I arrived here at 6am to speak to a live person about a gas leak odor I experienced hours after they installed and tankless water heater at our home. All 6 telephone calls to get their attention failed to get them to come out to our home to fix this dangerous problem. So, all attempts at phone contact were failures. We kept hearing, "someone will contact you within an hour and come to your home." That never happened! When I arrived there to describe my dilemma, they were extremely helpful and responsive. I got immediate attention, face-to-face questions and a commitment by the plumbing manager to come to our home by 8:30am. Indeed, he arrived with an additional expert who found the gas leak and repaired it immediately. We were very happy with their expertise and commitment. Unfortunately, the phone communication was a disaster. So, bottom line, we learned a painful lesson about the best way to communicate when you really have a serious problem.

w maul

The person that repaired my shower plumbing did a great job. Didn't leave one this undone. Very thorough and professional. I'll call them again when I need other plumbing issues taken care of.

Chloe Latham

Crew was very professional and they did an excellent job

Gloria Patton

Gill was ontime, professional, listened as I explained my plumbing issue, dressed in COVID-19 attire. He provided me with a complete explanation of the repairs needed to resolve my leaking tub. I will definitely use ARS/Rescue Rooter again. Thanks

Adam Wilczek

Logan really knows what he's doing and got us exactly what we needed.

Cindy Brinkley

Great Service. Everything was tested and tech left everything clean.

Che Flowers

I called The Frog company this morning and they told me it would be at charge of $69.99 I asked if they could dispatch someone to my home after 5pm today the operator/csr said it would be $129.99, she said it much more after 5pm. UHHHHHH NOOOOO!!! I then called ARS immediately after this morning at 6:40 a.m. even at that time the CSR was very pleasant they took down my information I asked them what the service charge would cost they told me $79.99. I asked if they could dispatch someone to my home today after 5 p.m. they said yes, I received two calls letting me know the technician was on his way. at 4:30 William showed up, fixed the problem, and was gone by at 5:15 . He was very courteous, very helpful and very friendly. I love this company. When temperatures rise to above 90° you want FAST SERVICE without companies trying to break your bank. the service call plus repairs were very reasonable. I HIGHLY recommend ARS/ RESCUE ROOTER!!!

Maranda Daniels

Even though we are renovating two houses and I wasn't concerned with cleanliness, these guys were respectful of my floors by wearing booties. They were also super efficient even though it was raining cats and dogs! The work went fast, and now I have two brand new HVAC units after 15+ years of difficulty with the old ones. I couldn't be more pleased, and the price, considering that I had two units installed, was more than fair. I'll be calling them again when I need plumbing done!

Kenneth Yates

I’ve had great service repairs with my Unit, the only problem is I have a Defective Evaporation Coil, Technician 1GGG stated that needs to be replaced. Other than that it been great services.

Dr. Ming Wang

Levi Cooper and his co-worker Kenny came to our house on Friday 7/27/18 and fixed the AC problem successfully, we are very happy and satisfied with Levi and Kenny's excellent service and their efficiency! Levi is a very smart technician and he straight out the AC system entire picture then marked different furnaces / package units with unique numbers, this way can help other technicians locate each furnaces / package units immediately. Highly recommended Levi and Kenny, they are also have done a great team work task! Again, thank you Levi!

Gerald Zellars

Craig came out and was very professional. Took the time to show what was going o lb wrong with our ac unit as well as the things that was going on with the inside filter. Glad that he not only came out, but he was knowledgeable about the job that he did! Will definitely make a call to him if problems ever arise again!

Troy Snider

ARS replaced my heating and air and also added a mini splits. Grady was easy to work with to find a good price. The crew that installed the equipment were exceptional. They were knowledgeable, professional, and cleaned up.

Vince Barrios

Jeffery S and Jordan C were great they showed up did the job of installing heatpump and air unit, told use some great tips, cleaned up and was done in no time. Great job Guys would recommend this company and these guys for anyone. would also like to thank Fritz B for all you help in getting financed. Thank ARS/Rescue Rooter of Nashville

Stephen Chen

Our AC unit broke and Billy came and worked with me to figure out the best replacement for the house. He was friendly and polite and really made the whole process feel like I was chatting with a friend. I am confident that the best decision was made.

J. S.

I really want to give 1 star to get there attention so someone will return my call. 3 star because they actually did the job. I received a bill in the mail (separate from the bill for services rendered) and Ive tried calling, texting, faxing to get a rep to tell me what this balance is for and NO ONE will reach out to me. It's been months. I've tried 6 or so times. And every time they say someone from accounting will reach out to me. If I end up in collections I'm gonna be very upset. Still waiting for a rep from accounting to reach out.

Steve Wilcenski

Top flight professional. Rainy, cold day and late too. Craig came in and did the job quickly, expertly. Knows his ARS services and is a customer-service oriented tech. Great job!

Dennis Sperrazza Sr

There were a number of issues associated with the installation of my HVAC system that Billie came in and corrected or, if it was beyond the scope of his capabilities, notified the ARS office that installers needed to come and fix. Billie worked quickly and effectively to figure out what was wrong and kept me appraised of his progress. He was very considerate of making sure his shoes were covered when coming in from the outside and respectful of areas he worked in. I was very satisfied with his attention to detail and thoroughness.

Don Matthys

A J did a great job - he helped us get the warranty with Rheem on on system correct - ARS installed our system about 18 months ago - we have you your company for several years- we moved to this house in June of 2016. AJ explained and gave is information on the annual service system and we signed up. We want to request AJ for our future HVAC services. He is sharpe and we appreciate great service. We also had ARS install a "zone" system for our home about 3 months ago. Thanks AJ for a great job! Don and Gale Matthys

Sully

Mr. Craig Ward came out today to do routine fall maintenance and cleaning on my Aunts unit at her home. He was very knowledgeable, professional and courteous. ARS has a great representative of their company in Mr. Ward.

Randy Fleming

My name is Randy Fleming and my installers were Josh Gregory and Jeffery Stelle. I would just like to say that they were awesome guys . They were very helpful and took the time to explain things to me . They were on time and very friendly and they both knew exactly what to do . I was very impressed and pleased . I just wanted to take the time to let someone know . It was a pleasure, thanks for sending out guys that know what they are doing and very professional .

arvis starnes

Mr. Craig Ward has been to my home to check my air conditioner several times, his mannerism is so outstanding always explains what he will be doing and what was done and what needed to be done in order to keep the air flow in my home better. He is a true professional to his job very respectful and knowledgeable.

James Chambers

Wow, This team was awesome. AJ Smith (The Tech), The Supervisor.. They went out of their way to help us out. Every other company was wanting to charge us over 600 dollars, they were willing to come take a look at it and help us out - out of the box. We had bought our own unit, and most companies wont touch it.. They were willing to help us out. Loved. it.

Lew Berg

I received some glowing reviews from several neighbors, and I had an ailing heater and AC system, so I decided to give them a try. I had three guys come to my home, promptly at 9 am, JB Evans, Jeffery Steele, and Jordan Neely, and all three started right on the task. They were efficient, and within a short period of time, I had an operating upstairs and downstairs system. They explained everything along the way, and best of all, left the house spotless, as if no one ever came into the home. I highly recommend their service. No surprise and good prices, I join the rest of my neighbors as advocates.

Luz Ibito

Good quality job, done when promised even with not optimal weather.

Douglas Sharpe

ARS communicated very effectively with me about arrival time. Craig W. is an excellent representative of his company. He was efficient, thorough, safe, friendly, and communicated to me every thing I wanted to know about his work. Great job, Craig.

Stephen Smith

Hank was very professional and actually helped save us some money. The repair came in about half of what was originally quoted, so that's a good surprise. The problem was fixed very quickly and no problems since! Overall, I will do business with this company again if I ever have a plumbing related issue.

Nicholas Kingsley

Keith Wagner and Michael Charlebois helped to install a split system in less than a day...after purchasing the units the day before! The entire crew was very professional and proficient; I appreciate their timeliness and would highly recommend this company to anyone looking to replace their AC.

Lee McCroskey

We called on a 95 degree day when we determined our loft AC was done. The Sales Manager from ARS Nashville showed up within 30 min.! We had a new HVAC installed the next day by Kevin J. and Dillon H. Quick turnaround, happy customers!

Allen Clifton

I needed service on my HVAC unit and scheduled with ARS, AJ was my service rep. AJ arrived a little before the scheduled time which was perfectly fine by me. He was very professional and courteous, kept me in the loop the whole time with what he was doing by showing me the readings and explaining what they meant. Good overall experience and highly recommended! 5 stars

P. Hill

I had previous problems with the company scheduling and repairs (no shows). The technician, Mr. Craig W. Ward that showed up to work on current issue I was having with the heat pump; worked hard to rectify and resolve current problems I was having my heat pump and provided excellent customer service..

SavingsBook Stephanie

Craig W and Marcial B were my techs and cleaned my vents inside and out did an awesome job! Both men were professional, friendly, polite, cleaned up everything afterwards and even vacuumed. On top of that, they went out of their way to be super nice to my 2 lap dogs, 1 who is a rescue and he is afraid of all men. Well, by the end of the day, they were all best friends. Great guys and fantastic job. My home smells so fresh and clean and I immediately notice my allergies are not bothering me at all. Thanks guys!! Stephanie, Riley, and Daisy :)

Jim Price

Keith (ARS employee) did a great job with my HVAC install. He was very professional, stayed with the task, explained my system well, and cleaned the work areas inside and out. Thank you Keith!

William Ravenel

ARS has essentially rebuilt our home - plumbing, air conditioning and heating system. Every stage of the work has been performed exceptionally and professionally by men who clearly know and take pride in their work. Outstanding work from beginning to end; one crew was here for 8 hours completing the work under terrible weather conditions, but never demonstrated any lapses in courtesy or professionalism. We'd like to single out John Thornton, Dustin, and Andrew for their thoroughness. HIGHLY RECOMMENDED!

Henry Johnson

Casey Foster was very professional and knowledgeable .The level of service that he provided today was top notch and I rate it as a level 5 out of 5. I will be using the company again in the future and will tell all my family and friends about ARS Rescue Rooter.

William Kazeleski

Great business 👏 I'm very satisfied and the employees were awesome. …

Tony Hill

I had a new system installed and the guys were very helpful and knowledgeable. Harrison was extremely helpful and stayed with us until we had a problem all cleared up. I think that he is so professional in the way that he carried himself, you could have not asked for a better young man. Jordan was also helpful with the install and done a good job. This young man was on top of the install and was here on Time!!! which was great.... I would like to sayThanks...

Sandy Moyer

Martin Wilks, Service Technician for ARS, was an outstanding representative. He was knowledgeable about the product he was servicing, courteous and friendly. He immediately dispatched a manager to discuss a system replacement to compare cost effectiveness to repairing the existing system. It was a pleasure to have him at my home. I have used other HVAC companies in the Nashville area and have been extremely disappointed. ARS has consistently been reliable and expedient, and I have purchased a new heating/cooling system with them today to be installed within 3 business days. Impressive considering the high temps recently and the number of service calls they are receiving. Edward Albornoz, Comfort Advisor, was a pleasure to work with and easily got my system approved for financing through Home Depot. A great experience all around.

Patricia Buck

We were out of heat at our showroom for three days. After several false starts with other repair people, Kyle Writesman called on us and stayed diligent and on the job until the heat was repaired. Great job and much appreciated.

Phillip Hunt

John is friendly, courteous and skilled. His work was efficient and performed quickly. Work was completed 100% and he cleaned up afterwards and he even cleaned up a previous crew's (counter top installers) mess. John arrived on time to begin work (no reminder was needed). I recommend John to anyone in this area for plumbing work.

Annetta Reece

Love my new central unit ! Chris McCreless And Kyle Installed it in Nov. GREAT JOB Guys! They were Super nice and very knowledgeable. If you want a company that will do what it says and be on time give ARS a call ..

Avis Adkins

Checked previous work on the AC unit up in the attic also did a tune-up for the AC outside. Katina was very professional very thorough and very informational I would have her back out in my home again.

Steve Nagy

Our gas hot water heater broke a few days ago and water went everywhere in the garage. We needed a replacement ASAP, so I went to Home Depot and purchased one and they had it installed by the ARS/Rescue Rooter Company from Nashville, TN (4071 Powell Avenue). The installer was John Burris. Now, I had many installers came to my house in the past 30-35 years, but this guy actually now his job COLD! I don't usually give such a high review (unless they deserve it of course), but John Burris deserves it. So, if you want a truly professional job, ask for John Burris, you'll not regret it.

Leor Katz

They were on time , very knowledgeable and professional. Made sure I got all the information I needed and made me felt comfortable to ask any questions. Will definitely use they’re service again if ever needed. Recommend 100%.

Terry McDonnough

Can't say enough good things about John B. He was courteous, professional, and very knowledgeable. He went way beyond the call of duty to examine plumbing problems and explain repair options and costs. I would highly recommend him and ARS to anyone needing plumbing repair.

Christopher Lawson

My tech was on time, honest, and helpful. She maintained a safe environment and did her work quickly and right the first time. I would recommend ARS to anyone I know.

Todd Bell

ARS technician, Alfred, arrived on-time, quickly diagnosed the problem with my HVAC, explained it thoroughly and answered my questions, and then repaired the malfunction. Excellent service!

Nathanael Gethers

Harrison B. and ARS were awesome. They got here and started installing my new unit without any problems. They were quick, nice and their service was top notch. If i had to do this all over again i would ask for Harrison.

Jeremy Banks

Marcial was the Tech that came to my home to do my tune up today. He was great. He done everything on the list that was included and educated me on a few things. Because we are so far a way he showed me a few simple things that i could do that would improve and extend the life of my AC unit. I give Marcial 5 for one simple reason. He took the time to show me these things and explained in the long run it would save me money and some head aches. ARS this is a mark of a great customer service oriented tech, seems like he wants my business not just show up and do just the basics and be gone in 15 minutes.

Gunny Hendley

Craig W came to my home in Hendersonville for a HVAC check up. In the rain, and servicing two units he did an excellent job, on time, professional and knowledgeable. Will ask for him personally on our next service call. Craig proved to be a valuable asset at ARS and the HVAC service community. Gunny

chaz2582

Joshua Walton and Johnny Walker were great installers of my new heat and AC unit. Very professional and knew what they were doing. It was a scorcher on the installation day, but they toughed it out and did a great instalation job. Thank you very much guys.

B.J. Fife

AJ the technician diagnosed and fixed my A/C problem quickly. He was knowledgeable, courteous and professional. He even suggested some energy efficiency and troubleshooting tips for my home and HVAC unit. Will definitely call ARS in the future if I need service.

Charlie Hackett

Dustin was very knowable and did a great job. When he completed job all plumbing adding heater was level and not in any binds. His completed project is a good reflection the type of person he is. The one thing I wish the company could do is develop or purchase something that could help your employees lift the hot waters heaters easer so that they don't risk a back injury. Thanks Dustin for a job well done.

Billy Sheehan

ARS sent Axel to help us fix a septic system catastrophe--his creative and extensive expertise, found and completely solved the problems, and he explained how it happened in the first place, as well as what to do, and appropriate steps to take, to avoid it happening again. I could not be more pleased. I recommend him as highly as possible. All of this at a very reasonable and fair price. I will call upon them and him in the future if the need ever rises again, as well as recommend him to anyone and everyone I know. Thank you so much!!

JoshandSam Sharpton

Comfort adviser Laura Blevins was fantastic throughout the whole process. After evacuating my home due to a faulty gas unit for carbon monoxide. Laura was able to assist me after Christmas and to get the new unit installed the same day!! When it comes to my families health Laura showed me empathy and how much she cared. For those reading this review please!! Please!! If you have a gas unit or furnace get your home inspected and checked. Thank you Ars of Nashville.

David Goodman

Bought a Rheem water heater from Home Depot and it was installed by ARS. Their installation was much more professional (workmanship and codes compliance) than the company I purchased my first water heater from. Great people to work with and they return calls PROMPTLY!

Linda Woods

Billie Hallmark and Mitchell Tippett came to my house today for maintenance on my heating and a/c system. I was very impressed with their knowledge and their ability to explain things to me in a patient, courteous and respectful manner. I observed their activity and received an explanation on every step of the process and was very pleased with the knowledge they shared. They even gave me tips on low cost filters and how to install them. They left me feeling empowered, happy and relieved that my heating and a/c unit was functioning properly. Thank you so much Billie and Mitchell for being so kind and helpful!

Art Schultz Bellsouth

Our Technician, Kevin Knapp, was great. Even though it was 9:00 at night on the coldest night of the year, he was cheerful and very polite. He quickly diagnosed the issue with our heater, and had it running in no time. Wish every service experience was this good!!!

Dinah Lanier

William checked both of my HVAC systems, found both to be functioning appropriately. Checked my water meter and found I had a leak.

Harold Crowell

John Burris and his helper worked to install my 24 year old hot water hearer and bring everything up to codes. He did an excellent job, taking most of his day since so much of the system was out of code. I would recommend him strongly if you are having a problem. He cam out on one of our few snow days and did great.

paula joyner

Kevin Dugan, Keith Welchance, and Brian Johnson were all fantastic. My problem required more time and money than I anticipated. They explained the options in a way I could understand with my non-plumbing experience. Then gave me the up side and down side of each. I asked a LOT of questions and they never lost their patience. They did the job as if it was their own home. Whenever there was a decision to make about quality of materials or how to do something, they advised me and helped me make the decision. I couldn't have been more pleased! They did the work professionally, completely, were clean about it and did it quickly!

Ayush Giri

Todd Santana and Richard Pickren from ARS Rescue Rooter replaced a power vented gas water at my condo. They were both polite, courteous, highly knowledgeable and helpful. They also did an excellent job with the instillation.

TraciNTyerian Roberts

Keith W & Johnny W arrived at the given appointment time. Got right down to business and installed my new AC unit. Went over how to operated the thermostat. Cleaned up my garage before leaving. Great work guys and thanks!!

Cullum Stirling

Great service and follow-up. Install was done in a timely manner and neatly. A bit pricey but sometimes it's worth paying more vs having to deal with cheaper contractors. Kenton (Kenny) and Jordan (Levi), were very friendly and helpful. Thanks guys.

Andria

5 STARS for our Tech Alfred in Murfreesboro! Dude was professional and knowledgeable of his equipment 😉. He explained everything to us in detail. We were supposed to have a tech come out (5/18/2019) hours ago (OUR SYSTEM TRIPPED AFTER 45MIN OF THE INSTALLERS LEAVING!!) and come to find out, when we called back after hours of waiting they never tagged our name to a tech. They set ALFRED up with us again and he did not disappoint. The installers put in a smaller amp breaker than what was actual needed. ALFRED IS AMAZING! GIVE HIM A RAISE. Your call center staff is the reason you get a 1! Alfred and Laurie are the reason you get a 5.

Diane S

Joshua Walton and Johnny Walker did an outstanding job installing our new heat pump. Called ahead. Greeted with a smile and very professional. Cleaned up and explained everything they did so I could understand.. Thank you guys very much.. Job well done.. Excellent.

Donald Rausch

Having been highly satisfied with a recently purchased HVAC system for our primary home, of course we contacted ARC again when our lake house system decided to "self destruct" during ongoing 90+ degree summer months. Another good decision, but this time we had the benefit of Billy Keathley, service professional, to guide us through the various choices and options and warranties and rebates, and etc.etc. Billy is most knowledgeable about his products and has the ability to convey his information so that it is easy to understand. This is especially important when choosing a product with which you have limited experience. We were shown and discussed four possible options for our replacement system and now being aware of their similarities and differences, choosing what seemed best for our needs was made far easier. It is rare to meet such a personable, engaging, as well as a highly informed representative from any company. ARC should be commended for employing such a professional person. Billy is an example of the way things should be.

sandra hesson

Our installer arrived promptly after a courtesy call. He wore his mask throughout the entire visit. He was professional and completed the install in a timely manner.

Bell Lyons

The technician was on time , courteous and professional. He took the time to explain what he suggested and why. He did not try to upsell , merely made suggestions since my system is 18 years old.

Darnnell Harris

Craig Ward, It was an honor and a privilege to have Mr.Ward out at my home today, I can honestly say he went above and beyond in great detail and his explanation was second to none the best. A lot of useful information was provided to me today.Zero pressure zero obligation to get my self into debt offered all kinds of solutions to minor problem on how to be more efficient. I walked away with a good feeling and that I will be utilizing this service again and will highly recommend this service to my neighborhood. Thank you once again for your service and God Bless

Sharon Lewis

He was very helpful and resolved the issue quickly.

Judy Cool

Craig W. is very competent, knowledgable, professional, and high class. ARS he is the only employee we will have come out from now on. What a pleasant experience. AC is running just like new!! Thank you Craig W.! Thanks, Judy Cool

Loretta Moore

The technician arrived when I was told he would. He answered my questions, made recommendations and was very pleasant.

Megan Simmons

Craig did a wonderful job and cannot thank him enough! He was kind and courteous as well as thoroughly explained the situation. He worked diligently to resolve the issue and I would highly recommend him!

Cait

GREAT WORK!! very nice and has knowledge on the system!! Clean and gets the job done!! Joshua Walton, Johnny Walker, Jeffery Steele, Mikel Fields put in two new HVAC units in my house. They were very professional and polite!

Ron Shafer

Craig W. did a great job today. He fully explained the work done to the system. He made good recommendations and answered al. l of my questions. Highly recommended for his knowledge and customer service.

David - -

J.B & Brandon were professional, friendly, obviously knowledgeable & worked well together. My recurring thought was that their high work standard was "above and beyond" expectations as they "took pains" to protect my property from incidental damage while producing a beautiful, perfectly functioning, retrofit HVAC installation.

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