Reviews of Sedgwick Heating & Air Conditioning. (HVAC Contractor) in Minneapolis (Minnesota).
Sedgwick Heating & Air Conditioning
1240 Trapp Rd # A, Eagan, MN 55121, United States
Description
Information of Sedgwick Heating & Air Conditioning, HVAC contractor in Minneapolis (Minnesota)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Sedgwick Heating & Air Conditioning
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Reviews of Sedgwick Heating & Air Conditioning
Sedgwick was so helpful in providing service last summer to fix an issue with my AC, I signed up for a maintenance plan and when they came out this last month to tuneup my furnace the technician identified an issue with the the motor. Since the furnace was near the end of its life span I decided to go ahead and replace the entire HVAC system. They were able to come out and replace and install a new furnace within a week and did a wonderful job. I highly recommend them for the quality of their work and ability to resolve any problems.
We recently had a 31-year old furnace and central air conditioner replace by Sedgwick Heating and Air. Within 9 hours, both systems were installed and running smoothly. The staff took great care to make sure the floors were protected and there was minimal disruption around the house. They worked with confidence and were professional and friendly. They made note of city code and even moved our hot water heater to be at the correct distance from the furnace. Once the systems were installed, they gave thorough instructions on the components and how to run the digital thermostat. We could not be more pleased with their integrity as a business. Special thanks to Mark (Salesperson), Larry (Project Manager), Travis (Installer) and Terry (Installer) for excellent work and customer service. We highly recommend this company for your heating & air conditioning needs.
Linda & Mike S.
White Bear Lake
Service tech Jeremy was very thorough and personable. We've used Sedgwick for over 10 years and they are consistently top performers. They replaced our A/C about 12 years ago and then our furnace a few years after that. Now we rely on them to help us keep our systems running smoothly. Every time they come out for a checkup I learn a new tip about things I can do do keep our home comfortable. Very happy with Sedgwick.
We came home Saturday evening to a cold house in December. I checked and the furnace wasn’t running. Because it was so late, I was worried I would have to wait until Sunday to get a repair person to come out. But, after calling Sedgwick, they had someone at my house in about 25 minutes. The technician, Wayne, was amazing. Not only was he super friendly and professional, he was able to diagnose the problem. Although he needed to order a part for our repair, he was able to get the furnace operational so that we could have heat. Because it was a cold Minnesota December Saturday night, I was expecting to pay an arm and leg, but that wasn’t the case. The rate was much lower than I was expecting. I was super appreciative of Wayne’s work, and my family was able to sleep in a warm house. I cannot recommend enough the work and service of Sedgwick!
We are really happy with the maintenance plan that Sedgwick offers! It gives us peace of mind to know that our system is being thoroughly maintained. We are really happy with our technician, Jeremy. We trusted him right off the bat and have really grown to appreciate Sedgwick over the years because of how wonderful & thorough Jeremy is and his level of communication & care.
Another great experience with Sedgwick. They fixed my A/C this summer and now got our furnace up and running. A quick fix due to a single loose wire. Only charged me the visit fee. Their team could not be nicer and more professional.
My neighbors recommended I go with Sedwick when I said I wanted to get my furnace a checkup before winter. They did a great job. Very knowledgeable and professional. They also showed up well within the appointment window. I'm a very satisfied customer.
Benjamin did a fantastic job! He cleaned and serviced our air conditioner and installed something that made it run more efficiently (I can’t remember what he called it but it worked!). Also, he took the time to fix the installation of the thermostat that wasn’t quite correct. So professional. We are extremely pleased with today’s service. Thank you Sedwick- we signed up for another 3 year maintenance plan 👍🏼
We had Sedgwick replace our furnace and come back to work on our thermostat. They were great! We had a small confusion when they processed our credit card weeks later than we gave it to them, but it was a pretty minor mistake. They were professional, friendly, seemed very trustworthy and did great work. I will be using them in the future when possible!
Professional, courteous, and thorough. They walked me through the parts of the AC, some troubleshooting and tips if it starts acting funky again, and advice for everyday home maintenance (spray down once a year and replace air filters every three months). The price they charged was more than fair for the value they provided. Highly recommended, and I'll be using their services again.
The whole experience with Sedgwick was top notch. From Holly in the office, to Jeremy our tech; the staff were super easy to work with.
HVAC companies can vary greatly in service and speed. Sedgwick does a great job with both.
I will 100% use again.
The company was referred to me through another one of my contractors, and I’m very happy he did. The entire staff was extremely easy to work with. They were not only prompt & professional, but they also took the time (once on site) to explain what was happening with my system, and the best way to fix the issue without trying ti upsell/charge me for other parts I did not need.
I was really happy with the quick turn on my furnace repair. Wayne came out and explained my options, pricing and time frame on what I could do. He did the chosen repair quickly and was so helpful. This was fixed before some of the other places I called got back to me about an appointment! Thank you!
Friendly prompt service to repair a non-operational furnace. The tech was neatly dressed, spoke politely and professionally, and was competent in his diagnosis and repair.
Sedgwick has earned my business and will be my first call for help for any HVAC concerns.
Same day service, Cameron was friendly, professional and informative. Was able to get our furnace running again, although he said our inducer motor is shot and won't last much longer. The only frustrating thing is I was quoted 1200 dollars to replace the motor, but I can buy the part online for $250 and install it easily in a half hour. That's a steep labor rate!
Furnace went out during freezing Winter break. Called Sedgwick and within 3hr repair workers showed up. They quickly diagnosed the issue and showed me how to fix if it happened again. If it continues to happen, may need part replaced, but they took the time to explain things and were very trustworthy and reliable. Extremely pleased with the experience.
Couldn't have been more responsive -- I called for a furnace check, and two hours later the Sedgwick technician was in my driveway after his call to say he'd be here in ten minutes -- and, as usual the tech was professional, prepared, friendly, and efficient. I have received nothing but excellent service from Sedgwick and would recommend them to anyone.
Even with harsh Minnesota winter weather the scheduler was able to assign a tech to visit in less than 24 hours from furnace failure. The tech arrived one-time, was knowledgeable, efficient and answered all our questions. Overall a great first impression.
I’ve used Sedgwick for over 15 years and never had an issues with service or installation. We have our furnace, air conditioner and water heater from them. As of 1/31/23 I have zero complaints. Always on time, always professional, price is competitive to elsewhere.
The Technicial provided excellent service today, as he always does. He arrived on time, and he was polite and pleasant. He completed his work efficiently, and he gave me the right amount of information about the status of the AC unit.
My experience with Sedgwick has been very positive over the years. I rely on them to provide preventative maintenance on my HVAC system and believe it is well worth the investment to make sure both heat and AC work properly when needed!
They came by for an inspection. The tech seemed knowledgeable. Left saying they’d look into parts or replacement options. Despite multiple calls back to the company, they never replied or returned. Just left the furnace and A/C taken apart and the thermostat loosely hanging on the wall:-/
Update: Larry did follow up and worked to get us a quote. The peopel at Sedgwick have all been pleasant and seem good to work with. We may have truly just “fallen through the cracks”.
This visit from Sedgwick was for annual fall maintenance of my HVAC system including 2 furnaces and my humidifier. Going forward, they will also do annual service on my AC. Sedgwick is BY FAR the most competent HVAC company I have ever worked with, and since I had an annual maintenance plan with HomeSmart for many years prior to Sedgwick--my equipment has been serviced by many different HVAC vendors. HomeSmart seems to contract with the cheapest and least competent companies. I bought new furnaces 2 years ago from Sedgwick but left my existing HomeSmart plan in place. This past summer when my AC suddenly stopped working, and after an 11 day wait, HomeSmart finally sent a repair person to look it over. He told me that it was "the wiring", which they were "not allowed to touch" and that I had to call an electrician. $400 later, on my dime, the electrician told me that it was not the wiring at all, but that the entire circuit board of my furnace was "fried" (a very technical term). You would think that the HomeSmart person as someone whose job it is to repair furnaces would be able to tell that the circuit board was not functioning. I called Sedgwick since I had purchased the furnaces from them and they stepped up and replaced the circuit board under my warranty at no charge. I subsequently switched my service plan to Sedgwick and am very very pleased . Moral of the story: DO NOT GET A SERVICE PLAN WITH HOMESMART; Sedgwick is an excellent and reliable furnace company.
Tech Chet called to walk through issue at 10 PM and confirm me and my family were safe, then came out on Thanksgiving morning to diagnose issue and make sure there was no threat until service was done. Phenomenal tech and very thankful for their work and effort.
They were professional and quick to respond to our needs. Responded to a need that previous inspectors ignored and insured our family was safe. Checked back in with us to ensure all was well after install as well.
Technician Jeremy is a true professional: expert in providing service & repair; he was extremely courteous, efficient, & personable; very knowledgeable & able to completely explain in layman's terms the why & how of the tweaking & repairs he performed. Bottom line - Jeremy was a delight to have in our home & is an invaluable asset for Sedgewick!
We requested a walk through explaining how our heating and air exchanger worked as we recently purchased the house and there were many questions we had. Our technician was very knowledgeable and explained how everything worked
My furnace went out and they were able to come out same day. Very professional and clear on letting me know potential options and costs to repair or replace. Brent was terrific!
Jeremy called me when he finished his current appointment letting me know he was on his way and his approximate arrival time. He explained very clearly what needed to be done and why. He also cleaned up his work area and left it better then before he arrived.
Update - had technician Ben out today for furnace visit. He was professional and friendly and took the time to answer all my questions. Furnace working well. Great service!
Technician David Morris was out to do prepaid maintenance on the AC. He called before he arrived and was friendly and professional. Service call determined we needed new replacement part for the unit and the prepaid plan meant we got a discount. Very satisfied. Just a note - I forgot to ask him to mask up when inside. He volunteered to put on shoe coverings though.
Friendly technician, answered all my questions. Gave info on further service plans, but wasn't trying to upsell and no high pressure sales pitch (which was really refreshing). Was honest and transparent about everything. Would recommend.
11/2/22 Camron was wonderful he called before coming out and was on time. I had an annual furnace tune up. He was thorough, knowledgeable and was able to explain to me the importance of annual maintenance. He also found the air filter was installed back wards. I would recommend Sedgwick heating and air conditioning to friends and family. Quality service at a great price.
8/17/2022. Wayne came out and looked my furnace over for the coming winter for a certification check needed for the city. He was on time friendly and let me know age and condition of everything. He also gave me some recommendations. Great service. I would recommend to anyone to use Sedgwick Heating and Air.
5/16/22 I had service come out and repair my AC the tech found a loose connection the system powered up after repair.
I have used Sedgwick Heating and Air for years now and would refer this company to family and friends. Last Fall I found a leaking water heater and needed a bathroom fan installed quickly to comply with city rental code. They had everything needed in stock and were able to install the water heater and fan the same day I called. The staff is friendly there technicians are highly skilled and knowledgeable at a competitive prices. Excellent of the top of the line installation. I have been in the construction and realestate business since the 1980's the work they do always exceeds my expectations.
They are incredibly responsive, fair and great to work with. I’ve used them a few times over the years and each time I’ve been happy with their team.
Great service from Sedgwick. They came out right away in morning to repair my furnace. Toasty warm now (no more chattering teeth)!
Wayne has helped us out incredibly over the years. We are very grateful to have someone with so much expertise, who we trust so much!
Very prompt and professional! The tech was knowledgeable and friendly. I have used this business in the past and was happy with my service.
Sales and installers were friendly, professional and efficient. I am very happy with my new furnace!
I call after 10am and had Chet was there just after 2pm. He diagnosed my AC and explained what he was doing and about the system and some of the settings that it had. He had it up and running in about 30 minutes and it has been working great since then. I would definitely recommend Sedgwick to everyone!
We were very happy with this company! The sales representative, Brent was very helpful and kind. And installers (Colton and Nick) were efficient and did a great job installing our new AC unit outside. Thank you for such great service!
This company is extremely responsive! The furnace did not kick on one morning and Jon had a repair technician on his way out before I could even get home from work. We rescheduled for the next day and he found the issue right away. Jeremy was so kind and took his time explaining exactly what the issue was and what he planned to do. Everything was still under warranty, so we are good to go for more cold MN nights!
Great job, Sedgwick! AC failure on a hot day is stressful, but Sedgwick responded quickly to our call for service. The tech was friendly, professional and knew his stuff, and the issues were diagnosed and addressed. I appreciated the comprehensive explanation of problems/solutions. Very happy customer, and will be planning on calling Sedgwick again to help with any future HVAC needs. Highly recommended.
We had Sedgwick replace our furnace and AC about five years ago. Did a great job at a reasonable price. Yearly follow-up maintenance has kept things in tip top shape. Their service techs are knowledgeable and super nice. Excellent all-around experience.
Camron is a great tech. Fixed my humidifier on my furnace and answered all my questions re our system.
Absolutely remarkable care, professionalism, and work done. Summer 2022 in Minnesota has kicked off warmer than usual and unfortunately our AC broke in the midst of 100 degree temperatures. Was able to call into Sedhwick's offices 5 mins before they close, get a next day appointment (which is very hard in the summer with how booked technicians are), & got my AC repaired next day under an hour. The technician was extremely diligent, explained every step along the way, and courteous. I couldn't be happier
The technician Will showed up on time & was very thorough explaining what he was checking
on. He was very efficient and pleasant to deal with. Overall a very professional service call.
The furnace check was done efficiently and effectively. The service technician was informative, friendly and efficient.
Jeremy from Sedgwick was awesome. He was Prompt, super friendly, and did a great job explaining what he was doing, what issues he found, and what the different options were to fix it. He also resolved our issue. I found him professional, transparent, and trustworthy. I would definitely use him and Sedgwick again in the future.
I also had a good experience talking with the dispatcher, who was knowledgeable and was able to get me a tech out the same day (which I did not expect)
Great company. If I ever have a concern or a problem they are always ready to help. Service is awesome.
Sedgwick installed our heat and AC in 2001, and we’ve been using their semi-annual preventative maintenance ever since. They are good communicators, prompt, professional, and repair and (presumably) replace only when necessary. We believe their maintenance plan has helped our HVAC keep going strong as long as possible.
Needed second opinion on repairs to 12 yr old heating system because company that originally recommended stopped returning phone calls. Sedgwick felt repairs not needed and everything was working well. Also provided tips on routine maintenance to keep system running longer.
Furnace was inconsistent in igniting. Tech arrived within 4 hours of my call and repaired within 30 minutes.
Sedgewick always does a great job and Jeremy was very courteous and professional !
Furnace and A/C Tune Up completed by technician Ethan White. He was helpful, on time, answered all my questions.
I've trusted Sedgwick with all my HVAC needs for over 10 years. Totally satisfied!
They came in and did an excellent job of replacing a new furnace. I definitely would recommend them
I have been using Sedgwick Heating & AC for many years and have been pleased with their services on each visit.
I called the company at 10:30 pm. Within 10 minutes Jeremy, the technician, called me back and arrived at my house in another ten minutes. He replaced a failed capacitor and checked the AC unit after he had it running. He completed the job within about an hour of my first call to the company. Jeremy clearly explained the problem to me. I am totally satisfied with his work.
They installed a complete new AC system a few years ago. It was extremely challenging due to home construction layout. Have continued to have them come for annual service, maintenance, inspection. Wayne is a rock star. Mathew from the scheduling team is so helpful.
The whole home inspector that I hired to look at a home, said that I should have a heating company check the furnace, because it was not running correctly. My brother recently had Sedgwick Heating and Air install a new heat/ air system at his home and he had highly recommended them.
I called Sedgwick and Brent arrived. He found several serious problems with the furnace and noted that it was already over 20 years old, which was (for this particular furnace), either at or very near the end of its expected service life.
Brent was very knowledgeable and explained things clearly and suggested several options for me to consider and was not pushy at all in his approach. He also left several cost estimates with me, for what a similar new furnace would cost, along with a higher efficiency type of furnace.
I am very pleased with Brent’s service and with Sedgwick so far. I myself happen to have a fair amount amount of experience with residential heating/ air conditioning maintenance and repair and I am happy to recommend Brent and Sedgwick. Mark S., south Minneapolis
On a very cold evening my furnace went out. My first contact was a no go - said they couldn’t help me for 4 days (and added that I wouldn’t get ANYONE to come out that evening) I then called Sedgwick. I received an immediate call back; and a service tech arrived an hour later. Brent was awesome and immediately found/fixed the problem. I HIGHLY RECOMMEND Sedgwick Heating and Air!!!
the service was professional and the tech was outstanding work done on schedule and he fixed what had to be done. Thank You Very Much
Nice guy! Very efficient and professional! Would use your company again!
Six month preventive maintenance of the furnace and A/C. Great job as always by Sedgwick! Thank you!
excellent job getting our AprilAire humidifier ready for winter - on time, professional.
Also another great job checking our air conditioner last spring and now this fall our furnace & humidifier for winter. highly recommend.
Humidifier needed service
Jeremy Chan diagnosed problem.
He was extremely knowledgeable
and explained problem and repaired.
Technician very thorough but he called it when he looked around to side of system and said your frozen. So he worked me through that problem which will take at least 24 hrs to melt away. Office will call me next day for follow up
Fantastic!!!! On time, quick, helpful, funny and this was the second time the repairman came in 5 years. My AC is 24 years old and he keeps it running along! Thank you Sedgewick. It is hot here and my house will cool down by this evening. So grateful! My bill was 1/10th the replacement cost.
After getting an opinion with another company the other day who just made excuses to replace my furnace, my heater still wasn’t working in very cold temps. Called an emergency visit to my very cold house and they were quick to respond and come out. Did a very thorough job explaining and showing what was wrong and answering all my questions. Helped me figure out what the issue was and suggestions to take care of it long term as well as an alternative few plans if it doesn’t fix it. So glad I got a second opinion and I absolutely will be using them for all of my other furnace related needs
Tech person was on time, kept me informed of what was needed for repairs, and didn’t try to pressure me to replace my AC unit. Very professional, and personable too.
The technician arrived promptly withing the service window the same day i called and was able to quickly diagnose and get the AC unit working while I await a new AC installation.
The temporary fix was performed at no additional cost.
Sedgwick Heating & Air Conditioning is going to be my go to service provider for HVAC related issues. I thought it was a cold morning until I noticed the furnace was not running. Called a few service companies with no luck! I either had to stay cold for a few days or pay hundreds just for the techs to come out during after work hours. I am so blessed to find Sedgwick! They answered my call quickly and within a minute I was no longer worried. Miles came over in about two hours after the call. He is knowledgeable and professional on the work and he fixed the pressure switch issue quickly. He even educated me on some of the important maintenance best practices so I can take care of the system by myself. Now at noon I am listening to the beautiful noice from the furnace and enjoying my warm winter day!
My furnace wasn't working this morning so I called the Sedgwick office. Someone was at my house within the hour. Milo was super nice! He explained everything to me and did the maintenance that was needed. I would recommend Sedgwick to anyone
They were able to help me when my furnace died on an extremely cold Sunday night. Their answering service was friendly and professional, and their technician got back to me fairly quickly despite being very busy. The technician was able to fix the problem easily and had the parts to fix it in his truck. Very happy with their service!
The Sedgwick person who came to our home analyzed the problem and determined what need to be done in a very thorough and professional manner. He also explained the situation very well and helped us make the right decision as to what to do. He did the work very promptly and got the furnace back into operation. I believe his name was Robb.
They came on time, gave me an honest answer and only charged me the service fee, AND fixed the problem.
Brent is our favorite! Very thorough and knowledgeable- really appreciate his work!
My technician was wonderful-professional, very efficient and polite. He also offered to change the batteries in my chirping smoke detectors downstairs when he saw I was in a fracture boot-a truly kind gesture that was deeply appreciated!
Jeremy was right on time, friendly and extremely knowledgeable. I scheduled the visit to get some options relating to our air exchange unit and home humidifier. Jeremy was able to explain all of our options, including his recommendation. Lots to consider, and I look forward to getting to work as soon as my wife and I agree on a direction.
Patrick (HVAC technician) was fantastic to work with and very knowledgeable. Technician was dispatched same day and was on time with a phone call in advance. Resolved issue with heating, educated me on the system, and assisted with thermostat wiring questions. Highly recommend both Sedgwick and Patrick!!!
Service tech identified a the source of CO2 that was causing an alarm to go off. It was the oven.He was on time and professional. He put my tenants at ease knowing that they were safe in there home as long as they don't use the oven. Of course the oven is being replaced. I am very happy with my experience.
Your technician came on time, was so friendly, did the job of checking the health of the furnace and even carried two big boxes of Christmas ornaments up for me! I always recommend Sedgwick to others looking for good service!
11/22/21: Chet Beiswenger serviced our furnace this morning. He is an outstanding ambassador for Sedgwick…personable, efficient, knowledgeable, professional, and helpful. Chet went above and beyond previous Sedgwick furnace service representatives by completing a meticulous and thorough maintenance of our furnace. In addition, he made several suggestions for filter maintenance, and a change to the thermostat setting, so the humidifier doesn’t dump water into the furnace when the furnace isn’t running. Thanks Chet for all you did today!
7/10/21: David was very personable as well as professional. He communicated what he was doing and why at every step of the process. Even though it was a Saturday evening at 8:00, he cleaned & repaired our AC as if it were Monday morning at 8:00. The fees for service and parts seemed a reasonable expense.
When we woke up sweating Saturday morning, I knew we needed help fast. Sedgwick had put in our new furnace in January, so they were the logical ones to call. The phone was answered quickly, even at 7:10 on a Saturday morning, and I got a call from the service tech within 15 minutes. He showed up a bit before he said he would - the only negative here is that he said he would call before arriving and didn't. He got right to work, found the problem and we had blessed cool air flowing in short order. It wasn't particularly cheap but well worth it for the professional, fast service. Recommended.
Have been using Sedgwick for 5+ years. Have always had great service.
Again Tech was professional and courteous. Found an issue, took the time to figure out the problem and fixed it.
The technician who fixed our furnace was polite, on-time, and laid out all of our options in a way that made us feel informed and empowered. We will definitely use them again!
Brent was very professional and speedy. Though there was no problem to fix, he was thorough in his evaluation and emailed me all the details.
Sedgwick did a great job identifying the issue and making our space safe.
Wonderful technician, fixed my heat in a timely manner. Will definitely use them again.
Technician Cameron delivers fast expert service. Always a pleasure to work with him.
It was very good. He came on time and was flexible enough to work some other contractors I had at the house.
We have always been happy with Sedgwick’s efforts to meet our needs, address our concerns, and answer our questions. The only problem is that the two bedrooms on the main floor are hotter in the summer and cooler in the winter. Technicians adjusted dampers by opening and closing some, which helped to a small degree. This time (months later) when we asked for another adjustment, we were told that usually the rooms “farthest away” are either hotter or colder, and we can just close some vents in the other rooms to divert air to the areas needing it more. It seems that since Sedgwick was the company to actually design the system when the home was built a mere year ago, they should make it right.
Simple amazing service and prices. When my AC stopped blowing cold air on a Friday, a technician from a competitor proposed a fix and the price seemed extremely high. I felt as if they were trying to take advantage of me, so I called Sedgwick immediately, having heard positive reviews of them in the past. Sedgwick sent a technician over within an hour on a Friday afternoon, Jeremy worked quickly and did a great job explaining the process. Not to mention, the price was LESS THAN HALF that of the competitor's AND he didn't try to upsell me a new AC. Sedgwick will be my go-to for all my HVAC needs moving forward.
Our furnace went out on a day when it was zero degrees outside. We had someone here within a couple hours, and they fixed the problem quickly and expertly. Of all things, we had a bird in our system! We will likely use this company for our annual service from now on too.
We came home after an absence of four days to find a temperature of 42 degrees! I immediately called Sedgwick at 8:45pm to see if they could come to correct the problem. From my initial call to when the service person came, the service was professional and in a time span of only 45 minutes. The tech immediately found what the problem was. I have always had this type of service from Sedgwick.
The service professional was on time and gave an excellent explanation of the diagnostics and tasks necessary and completed....
Furnace tune-up.
Was very happy they had a person able to visit same-day today (12/29/2021). Arrived at 2:00 pm (Scheduled 12:00 - 4:00). They installed the furnace a few years ago, and a new A/C compressor the next year, been very pleased with both thus far, and with the checkups performed by them since.
Experienced service person who has serviced my furnace several times over the years arrived as expected, did their work. I appreciate the expert and consistent service provided by Sedgwick and their entire staff. Thanks again
This company has the most prompt and reliable service. I texted late Sunday evening as the temps were dropping at night that my furnace or thermostat was not working properly and the degrees of heat my furnace was putting out were dropping. Sedgwick gave me a number of a technician to call if this was an emergency or they would contact me Monday morning. I opted for Monday morning and around 7:00 they texted to see if I still needed help. I did, and by 11:00 am I had heat! similar response when my central air conditioner died in August (a time of considerable heat). The next day I had a new air conditioner and air! You can count on these people!!
First, we were pleasantly surprised by their responsiveness. From our call, a technician arrived within two hours, announcing arrival half an hour ahead. Once he arrived he quickly diagnosed and isolated the problem to our ancient furnace control electric panel, independent of the furnace itself. He then said that he would have to come back with another technician the following day due to the nature of the repair, which happened the first thing in the morning. Within two hours of their arrival, our furnace got back to action.
then, at the end of the work, we were again pleasantly surprised by the bill, which was not bad at all, considering the type of work that they had to perform and that the work spanned over two separate visits.
Both of the technicians were friendly, courteous, very clear as to what the work was going to involve and left the work site spotlessly clean afterwards. We would certainly consider hiring Sedgwick again and recommend them to our friends and family as well.
Very quick response, efficient fast repair. Pleasant, low key serviceman.
They were wonderful, the associate Jeremy was kind and informative and oh so helpful. I will definitely be using them again soon.
Great service! We have used Sedgwick for over 25 years!
Sedgwick stands out in a crowded field of HVAC service companies because of their informative techs and outstanding customer service. I always learn something during their visits, and they help me by providing self-service tips that let me be a part of the maintenance process. Their service plans are worth every penny and keep my HVAC in tip-top shape.
Had issues with heating my home and Sedgwick came out and resolved my issues in a timely manner. Technician was friendly and informative! I would definitely recommend and use Sedgwick again!
Great experience with Sedgewick! They showed up on time, explained the problem well, fixed it, and for a very reasonable price. Please don't use cut rate coupon guys to fix your mechanicals, you will likely regret it.
Excellent. Men were knowledgable, curtious and clean. Timely too.
Thank You!
Sedgwick has been my go-to company for nearly 30 years. Their staff are reliable, informative, and always professional. I rely on Sedgwick to keep my house warm in the winter and cool in the summer. They are the best!
I needed a very quick turnaround on a furnace inspection because I'm selling my house. I called sedgwick late last night, and right away today they had a technician out at my house. He took all the appropriate safety measures and was extremely helpful answering our questions. The service was completed quickly, and included the detailed inspection report we needed. I would absolutely recommend Sedgwick again and will certainly turn to them in my new home when needed.
Chet did a great job. Good company. Highly recommended!
We just moved into a new home, so I scheduled a diagnostic, and Sedgwick explained how the systems work and how best to maintain each component. It was well worth the money to prevent future issues and maximize performance by maintaining the systems properly from the beginning.
The diagnosis of the problem and installation of the new A/C unit were both great experiences, with the service people involved explaining the problems and/or necessary info very well. I cannot speak to the value of the unit but it does appear to be quality.
I also had two positive experiences with customer service on the phone. My only problem, however, was with the fact that I was not notified as to the appointment time as it approached (as I was told I would be.) Ultimately, I had to leave a live international work call (online) due to the installers knocking at 7:15 AM. Perhaps “my bad” for assuming that they wouldn’t come before 8 AM (when I knew I would be done.) A courtesy call the day before would have been nice, and professional.
That said, everything else was good, well done. Thanks Sedgewick!
PS- both David (diagnosis) and Colton & Ben (install) were courteous professional and explained things very well! Thanks guys!
Technician showed up on time and did a thorough inspection of the complete AC unit. Replaced the defective hard startup. Had broken connection. Also sprayed off AC unit. Very impressed by his thorough work. Also very nice to chat with. Thank you very much. Highly recommend.
Wayne was great! Very professional, knowledgeable, and helpful. Thanks!
They were able to send Brent out to repair my old AC unit within an hour of calling on a busy week in July (while other businesses were booked for weeks or didn’t answer their phone). He was wonderful, knew the problem right away, and repaired our AC within a half hour. Absolutely recommend and will use again in the future!
Sedgewick is great. They show up on time, explain what needs doing, are polite and neat, and are reasonably priced.
The Sedgwick guys were professional, knowledgeable, worked in a timely fashion but didn't rush, and answered all of my questions. Also the maintenance man/ salesman Miles was excellent. He knew his business, was also professional, answered all questions, and very helpful and kind.
We had an emergency during the heat wave and lost our AC with a one week old baby. Sedgwick came out as soon as possible and way before anyone else we called. The technician Cameron was very professional and had us back up and running in about 15 minutes. We are definitely using them to replace our AC unit in near future!
They responded quickly to our phone call of NO HEAT. Brent came out that day and determined we needed to replace our 18 year old furnace with a new system.
He set us up with temp heat and replaced our entire system the next day. Furnace, A/C, and Zone Control System. New system works great and our home is more comfortable than before.
We received great service from a great team!
The tech arrived within an hour of me calling and was able to get the heat going with a used part until a new one could be shipped and installed. Quick response And great service.
Matt and Terry are all around pros. Our very old furnace broke down in sub zero weather and they were able to quickly mobilize and also gave us the options to either repair or replace our system. We went with a new dual stage furnace and it works great!! We’re lucky to have chosen Sedgwick.
Had the furnace go out the start of an extremely cold stretch and the team at Sedgwick Heating & AC were AMAZING. The service technician, Brent was timely and detailed in explaining the situation, solutions and the best option. Terry and Luke performed the installation two days later and I was up and running in about 3 hours. Very personable, knowledgeable and professional. I would highly recommend Sedgwick for heating and AC needs.
Temperature was fluctuating on thermostat. Did maintenance and fixed day of. Also changed our humidifier filter and helped us understand how it works. So informative, quick and helpful. Will absolutely recommend and use again with any
Wayne was our technician to have our HVAC system maintained for winter. He called prior to arriving and I was also sent an email from Sedgwick with his photo for identification. Wayne was friendly, on-time, and did a thorough and quick job. The invoice gave a complete description of the work that was completed along with recommendations for extending the life of our unit and increasing efficiency. He explained different plan/pricing options without being at all pushy. Highly recommend!
The company sent a person out within an hour after I called about my heat being out. The Technician was knowledgeable and very helpful and finished the job in a very short period of time. He made filter recommendations and even helped me with a future install of my Eccobee thermostat. I would recommend them.
Would recommend, Jarrod came out to quote us a new furnace and AC, he was very knowledgeable and overall great customer service, We have not yet had our install done (scheduled for 7/9/21) but after getting quotes from Apollo and Pronto, Sedgwick had a better pricing overall and just better experience. Thank you!
David performed my furnace tune-up and was fantastic! He took the time to troubleshoot a few issues we were having (unrelated to the tune-up) and recommended some great enhancements for our furnace! As always, Sedgwick was punctual, polite, and took the time to listen to my questions and find solutions! I could not recommend Sedgwick more! Thanks for a great experience!
They showed up on time and stayed until my new furnace was running. They quicky solved various problems they encountered installing a new furnace in a 70 year old home including improving plumbing routing, etc, I can now completely open my utility room door and my furnace exhaust is no longer close to my back door.
Wayne came out to give a quote for their service plan. I don’t know if we will go with it yet…but I want to bc Wayne’s customer service was so excellent! Clear he cares and knows his job. Interested in helping.
I have used Sedgwick for years. Brent has my service representative and is exceptional. He kept my previous a/c and furnace going as long as he could so I was confident in his recommendation to finally get a new system. I would highly recommend this business
Was highly impressed from my first contact with the sales person (Chris) to the technicians who installed the system. Sedgwick was very price competitive and their installers did a neat and clean professional installation in a difficult area. Very pleased with the air conditioning system (Lennox) as it is quiet and efficient. I would definitely use Sedgwick in the future.
Sedgwick has served me very well for over 25 years. I cannot say enough about them—they do an excellent job on all fronts. My awesome service guy is Wayne who often goes above and beyond fielding my questions and helping me keep my home at the right temperature safely and w/o having to purchase unnecessary products. Sedgwick won't let you down!
The crew that showed up and worked to install my AC unit was on time, very friendly, efficient and did an excellent job. They even stopped by my neighbors house as they heard their unit not functioning properly and help them out. What an excellent experience. I highly recommend!
Fast, professional service. Very knowledgeable, rates were very, very competitive
Have used Sedgwick for decades. Tech was professional and very competent. Pricing use to be competitive, but I've noticed that several other highly regarded furnace maintenance companies have offers that put Sedgwick 30-40% higher for the same service. I’m not referring to the $49 dollar offers, but fall promos for $99 or $109 from HVAC companies in direct competition with Sedgwick. In previous years, Sedgwick did have offers for loyal customers. May have to change next season.
We have been Sedgwick customers for years. The products and services have always been high quality. Their service techs have always been friendly and professional. Response time has always been quicker than expected.
Terry Morris from Sedgwick arrived at 7:30 am to installed an A/C and furnace. It was 90 and humid that day. His crew did an excellent job. They need to make some changes to the original plans to the a/c and furnace to run more efficient. They were able to complete the job in one day. Terry explained in easy to understand language on what I needed to do to maintain the furnace and a/c. We are extremely Happy going with Sudgwick.
Very responsive company. Expert and friendly service. Office personnel very helpful. The serviceman Chet was a pleasure to deal with. Really an expert and kind. System up and running. Cool as a cucumber now. Thanks Sedgwick for hiring great people.
Fast, and quick in and out to repair air conditioning
I called for a 2nd time 1 year later. That showed up promptly, and very professional.
Sedgwick was the company who installed our systems when the home was built and we had the need for some additional gas lines to be hooked up to a couple things - they were simply fantastic. Chris got the job scheduled within a couple days after speaking with them, and Adam the technician consulted with us about the best way to hook everything up for proper capacity and make sure it looked great (minimum visibility) on the patio. Highly recommend - excellent service.
We had our 25 year old furnace & AC replaced by new units with Sedgwick and we couldn’t be happier with our products and the installation process. Sedgwick helped us pick the perfect products for our home and we’re so grateful! No more nickel & diming our furnace and AC to keep them alive.
My mothers house needed a new AC unit this year. We called around but Chris B. at Sedgwick really stood out - he asked a lot of questions and really listened to our needs.
Chris and his team were at the house and had the new unit installed the next day and we spent considerably less than other companies quoted us .
I couldn't be more pleased with the outcome - Highly Recommended.
2022 update. Miles was just here checking out our systems and gave us plenty of info and great service. Looking forward to having stop out again next year! -Stefan and Emily
We purchased our furnace a few years ago with Sedgwick n have been very happy. Maintenance program is a great way to go. The gentlemen that cane out for recent maintenance (Chad) was great. Highly recommend Sedgwick’s!!!!
The technician arrived promptly after calling to say he would be there shortly. The service was done in a timely way. Cam wore shoe covers while inside and asked if we wanted him to wear a mask. He gave me his card and said to call with any questions or to report any problems.
Sedgwick’s technician was punctual, professional, and shared so much helpful information. He walked though what he was going to work on and gave me the opportunity to ask any questions. Once the work was completed he showed me what was done and asked if there was anything else he could do. I’ve used Sedgwick many times, for projects big and small, and have always had such a great experience.
Consistent with each experience I have had over the years, from calling for an appointment through completion of tune-up or repair, each member of the team is helpful, respectful, and transparent. You could not go wrong using Sedgwick
I am a homeowner going through a pretty substantial renovation. The scope of my HVAC work on this remodel included re-routing two supply vents and removing a return due to moving some walls. I also wanted to direct vent a range hood and a bathroom exhaust fan to the exterior of my home.
I met with Chris Buchanan who came highly recommended. His knowledge is impressive and he offered solutions I hadn't even considered (I work in the building design/construction industry) and the price for the work seemed fair. After completion, I couldn't be happier. Everything they did was professional, on time, and on budget. People were respectful of my home and the quality of work is second to none.
I couldn't be happier with my decision to use Sedgwick on my remodel. I was so happy, that when I noticed my house was at 12% humidity over the past winter, I asked Chris to write up a quote to have a whole-house humidifier installed. Again, all expectations were exceed on cost, schedule and quality of work.
Continuing on this journey, a month ago my AC unit went out (it was 30 years old). I got in contact with Chris, he wrote me a competitive bid, and I was more than happy to hire again knowing the quality of work and product I would receive.
Sedgwick has made a life-long customer out of me. I know who I'll be calling should my gas heater or water heater go out in the future. They're the first name I give when recommending HVAC work to friends or clients.
Larry really made my wife and I feel important in our journey finding a company to replace our Furnace and AC for our Home. We weren't shopping for the best price, but we were following our gut on who we trusted most and thought who would do the best job.
Sedgewick ended up being the best price value and way over-exceeded our expectations for professionalism, courtesy, cleanliness and they finished the job in half the time they said it would take.
Thank you again Larry and Sedgewick for the great job!
Sincerely, the Hare family, lifelong customers.
Response was not good during night time. Otherwise service is good
Ethan and all the service people you have sent have always been on time, respectful, professional and pleasant. Our furnace and air conditioner so far work really well! Thanks.
Jeremy was on time, was very professional and gave me a thorough report on my AC system.
Excellent, knowledgeable, professional service. Loved the job they did installing the humidifier.
Also had them diagnose and fix a bizarre issue with the AC, they found and fixed a hidden corroded wire as the root cause.
Granted that I called for service on April 20 when one could expect that the demand for service would logically be lower then midwinter with the temps below zero, the service person was there in 40 minutes. He was friendly, helpful and professional. I have used Sedgwick for several years and have always been pleased with the service.
My service man was outstanding. I just am frustrated we need service for our flame sensor every year. It just needs to be wiped off and that costs a lot for that glitch in our Lennox model.
Sedgwick sent a technician to diagnose our central AC problem the same day we called them. Centerpoint home service plus couldn't schedule us for over ten days out in 90 degree weather. We needed a new AC and furnace and they scheduled us in five days. David, Colton, Nick and Pat the electrician were all extremely professional and I would recommend highly. They finished the installation in six hours.
Wayne was the service tech both times that we called Sedgwick. He always called with his ETA and met is ETA both times. He was very respectful, put on his shoe coverings and mask, immediately went to work with no dilly dallying. He solved both problems quickly, explained the solution in a understandable way and was out the door. We are very happy with his manner of going after the problem people skilles and expertise. Thanks, Wayne
On a holiday that was 95 degrees my AC went out. Despite a busy day Sedgwick put me on their schedule and came to my house within 90 minutes to get me up and cooling again. My dogs and I really appreciate that kind of service. Thank you!
Chet from Sedgwick Heating and AC, called in advance, arrived on time this morning at my home in Bloomington MN. Super nice, professional, helpful and informative. Furnace inspection, testing and tune up. Outstanding job and customer care. Thank you. We highly recommend Chet and Sedgwick.
What can I say about my experience with Chris Buchanan and Sedgwick Heating and Air Conditioning? Top Notch! Top Notch! I had a 15 year old furnace that needed regular maintenance. I called Sedgwick per a friend's recommendation. The technician found a large crack in my Heat Exchanger. Can you say Carbon Monoxide! That's a bummer. Sedgwick sent out one of their sales associates, Chris Buchanan. I appreciated the time he took to explain my options and their pros and cons. I didn't feel like he was rushing me through the sale, but that he really wanted to make sure I purchased the right furnace suitable for my home. He walked me through the process and described in detail how the job would be completed. I wasn't home at the time of installation, so I can't give you any useful information concerning the installers. What I do know is that when I left for work I had a broken furnace and by the time I got home the new one had been installed. No mess was left behind. What a treat! I knew nothing about purchasing a new furnace. For me, a big and expensive decision. I didn't want to make the wrong choice. Thankfully, Chris held my hand and got me into an upgraded furnace for less than I thought it would cost.
I have tried various HVAC services as a way to save a few $ but I keep going back to Sedgewick They carry quality product lines and their techs are professional and competent. In the end, it is worth the money especially if you want to maximize the life of your HVAC system.
I couldn't have asked for a better experience. The technician showed up with a mask and was very focused on a minimum of contact. Tuned up the furnace(humidifier) and air conditioner. Gave me an update and left me feeling worry free. So glad I signed up for their plan.
David with Sedgwick came out same day to diagnose and fix our AC issues. He explained everything thoroughly, had great customer service and was efficient.
Your Technician Chet Beiswenger did an excellent job.
Exceptional customer service across the board from initial call to troubleshooting/maintenance to install. Sedwick's techs exude professionalism and operate with utmost integrity. They can turn any unfortunate hvac scenario into an enjoyable experience.
Maintenance is always a dream and our recent install was timely and smooth.
100% recommend to anyone in the Twin Cities.
Wayne showed up to fix my NEST thermostat.
He put in a C-wire, and figured out there was an additional, sneaky place in the system that the unit wasn’t linked to. Worth every penny, and they fit me in the same day I called.
I asked for a card, to make sure I remember this Company next time I need them.
I will be asking for Wayne.
Another excellent visit by your technician who arrived on time, checked things out and gave the unit a good bill of health. Always a professional attitude provided by Sedgwick personnel.
Wayne was responsive and very professional. Walked me through the process and was open about what he was doing. Very nice and easy to talk with and very good at his job! Thanks Sedgwick, and thanks Wayne.
After sweating it out in our house with no AC last summer and part of this summer, Chris and the Sedgwick team came to the rescue and installed a terrific Daikin system that is working out beautifully. The whole team was great to work with -- professional, nice, efficient. We are thrilled with the product and are so happy to be cool and comfortable, thanks to Chris, Terry and the team.
The Sedgwick team (Chris, Jeremy, others) assisted our family with our A/C replacement when it went out a little over a year ago. While doing so, we also replaced our quite old Furnace unit (both Lennox). The team was outstanding to work with and we are very happy.
Recently my retired father had his A/C unit go out and I recommended Sedgwick to him. He met with their sales team (Chris) and was greatly impressed with the confidence and comfort they extended to him in the process. He purchased a new A/C unit and is very happy with the whole experience. For us - having him happy, cool, and not bothered by figuring out the best route to replace his A/C - is paramount. Sedgwick affirmed our confidence in them in how they handled my father and now he is talking to other folks in his condo complex about where they should turn with their aging A/C and Heating units.
Thank you, Sedgwick, for all that you do - keep up the good work!
Bob Monio
Jerremy Chan did a bang up job of repairing my 25 year old furnace in spite of my help. He did a methodical analysis of the malfunction and and was able to pinpoint the problem in a few minutes. Gave me the choice of a new furnace or a new control board. After making a few checks on the furnace the rest of the furnace seemed to be in good condition. So I chose a new control board. Luckily he had a replacement in his truck. He replaced the control board which had a dozen or so wire connections in careful and profession manner. He is a very personable and cheerful worker. He speaks well for Sedgwick. If nothing else he deserves a big gold star.
Tell Jerremy that when I got up that morning I smelled a strange order in the house. I thought it was coming from outside. With 2020 hindsight and having been in the electronic business for over 50 years you woulld think I would recognize the smell of burning electronic parts. It would probably have saved a little time if I had thought about it at the time and mentioned it to Jerremy.
Bill
Very prompt tidy personable and efficient. Have used Sedgwick for years
Travis and Jordan were at my home yesterday to install a new furnace and AC unit. They arrived when they said they would, worked the entire time and patiently explained everything to me about the new set up. They were terrific -- as was Larry who walked me through the purchasing process. I am glad I have a maintenance plan with them and would recommend them very highly.
The service I received from Sedgwick on my A/C unit was phenomenal! Brent was very professional and quickly identified the problem and it was fixed the same day. Sedgwick was quick to send a technician the same day, so that I wasn't inconvenienced in any way. I would highly recommend Sedgwick.
Both the office and the technicians responded to our emergency right on time ...
Brendt was ahead of schedule, diagnosed a tricky quirky thermostat problem, installed a new unit, checked wiring downstairs and did an AC checkup and was gone in an hour. Explained the new thermostat, gave me a breakdown on the quality of my AC unit as well. Third time using Sedwick and couldn't be happier. These kinds of companies are very hard to find. No need to use anybody else in my opinion. Job well done!
The technician called prior to arrival, an email was sent with his photo and even with mask on I could tell it was him. He did the tune -up of A/C and discussed with me any issues, nothing that needed repair. Very pleasant and knowledgeable. Very happy with this visit,
Sedgwick Heating & A/C replaced my A/C last year (2014) after my previous A/C stop working. I was impressed by the quality of their workmanship and the technicians professional manner. I would strongly recommend to anybody who plan to replace their furnace or A/C to give Sedgwick a call. Their pricing was very competitive and there service exceeded my expectations. Thanks again Sedgwick Heating & A/C
We have been with Sedgwick Heating & Air Conditioning 20 plus years. All experiences have been excellent. Terry Morris, install manager, put in a new furnace today. He had also done our previous furnace several years ago. My furnace went out during the night on Tuesday. I called at 7:30 Wednesday morning and someone was here at 10:00 Wednesday morning to check the furnace. An estimate was given and at 7:10 Thursday morning the installers were here. Based on 20 years of services, all workers have been polite, answered all questions, and took time to give needed instructions. All estimates were written and honored. Evalyne Heil
Wayne is a quality technician that has been helping to keep my old furnace and AC running for years. Very trustworthy and he will not sell you anything you don't need!
Our furnace went out (or so we thought) when it was -15 degrees on a Saturday. Sedgwick got Joe out to our place, and he diagnosed an issue with our zone panel (we have two zones). He quickly devised a workaround to get our place heating again, and ordered a new zone panel. He and Mitch returned about a week later to replace the zone panel, but prior to doing so, did some additional diagnostics to confirm we needed the new panel. It would have been easier, faster, and made Sedgwick more money to install the zone panel right away and move onto the next job. Instead, they determined we did not need the new zone panel at all, saving us hundreds of dollars. They spent the time and went the extra mile to really get familiar with our heating system and get us back up and running. We could not be happier with the way Sedgwick was there for us and handled our heating problem.
Amazing that they were able to come out within an hour. Found the problem right away, showed and explained everything clearly. Friendly and courteous, charged reasonably and I was very happy with the whole experience. I will definitly recommend Sedgwick!!
Very polite, professional, and knew his stuff. Appreciated the full explanation of what was wrong with our air-conditioner and why he was recommending the unit we purchased. Nice to have person and company you can trust.
I used Sedgwick to initially have them tune-up my furnace as it was making some funny noises. Come to find out my furnace was leaking way too much Carbon Monoxide. They were completely honest and caring of my issues and helped me get the best bang for my buck. They completed everything in a timely manner. The people were so great to work with!
The whole process was so easy. We had a clear honest bid. Jimmy and Adam showed up to install our new AC and did amazing work. They were clear communicators through the whole process. I can not recommend Sedgwick enough!
Fantastic! Came to our rescue when our air conditioning stopped working during a very intense heat wave. Identified and fixed the immediate problem and then also gave some tips for maximum efficiency. Friendly, professional, and very prompt!
Had Brent as my technician. Got a live person when I called. Really pleasant and nice to deal with. Got me in right away and then worked with me to move the appt. when I had a conflict. Got a call from Brent a half hour before he was scheduled to be at my home. He arrived and was good with my dogs, respectful of my house (by putting on booties, asking if it was okay to go downstairs, ect) and kept me informed throughout his time here as to what he was doing and why. He was friendly and very knowledgeable. Spent time teaching me how to run the new thermostat he put in and answered questions that had nothing to do with the call (such as how to regulate the temp. from both floors so we had even heating and cooling in extreme temps). He got my AC up and running in short order. Felt it was a fair price and excellent service from start to finish. Would highly recommend Sedgwick to anyone needing repair or replacement of their air or heating system.
Brent is the best! We have worked with him for years on our regular maintenance. He always makes sure everything is a go for the new season. Seems to get ahead of any issue before it could be a big problem. Hope the rest of the people at Sedgwick are as personable and conscientious as Brent.
I think one of the worst things about internet reviews is that it frequently draws in negative feedback based on isolated incidents. So when I saw a negative review for Sedgwick, I felt I should balance it out with my own experience. I have used Sedgwick for my current home and the last as well. I was always impressed at just how good the service is and how professional their techs are. They have been nothing short of consistently great in my experience. I recommend them to anyone looking for a great HVAC company in the Twin Cities.
Excellent quality and prompt HONEST service!! Would recommend Sedgwick heating and cooling 100 percent !
First ...
The best is when you call. No hold ..
no long wait. Always a friendly person at the other end of line.
Chet is my usual Technician. He is Knowledgeable and kind and patient with my questions. His follow-through is top notch.
Colton and Nic installed ..it was hot on that roof ...they did an excellent job. Always keeping me in the loop of where they were at and how much longer it would take. Explaining process along the way.
So far everything is running great , we have a 96° day today so hopefully I’ll finally be cool.
Many thanks to all.
Shelley
AC was causing a water leak through the furnace. I don’t know much about heating and AC so I called Sedgwick and they came out same day to take a look. They helped fix the problem and explain it to me so I can try to fix it in the future. Overall, fantastic service. My go to for heating and AC.
Great service! Camron was excellent!
Our technician was on time, pointed out all that was needing attention plus tips for preventative maintenance, and offered us options to keep up-to-date on service. Very professional, friendly, on time and accommodating.
They're very honest and do not try to upsale you on extra repairs. They also have been extremely polite and give thorough explanations of work they have completed. I absolutely will be using them for all my future AC/Furnace repairs.
Chris from Sedgwick came out today to investigate why we have one cold bedroom on our top floor. He was very thorough and identified some of the causes, and what the main problem is. The main issue is very fixable and it turns out we can solve that one by ourselves. If that doesn't work as well as we think it will, there are other things Sedgwick can do to help that bedroom get more warm air in the winter. Chris went the extra mile for us and I highly recommend Sedgwick. We have been with them for over 16 years, which says a lot.
I made an appointment several weeks ago and totally forgot. I appreciated the 15 minute call ahead. I had left for a walk, so I would have missed them without it. They also respected social distancing and were effective and efficient in their work.
We are grateful to Sedgwick for getting out to our house to fix our broken A/C the same day we called. Excellent customer service from scheduling to Miles who did the repair!
Wanted a quote on a Goodman system. I guess they stopped utilizing that brand. The person on the phone didn't force me to go with their new product and even ballpark quoted me on the new system. He said for the Goodman that there are a bunch of great installers around Saint Paul. Maybe not the best sales man but ill probably call them for any other issues! Thanks
Excellent service by service technician and installation crew! On time with every appointment and great value for the quality of parts and work. Professional courtesy and knowledge was top notch. Would absolutely recommend!
Excellent Service. Experienced Technician. Kind and Caring Service.
If we could leave a Thousand Stars.....we would. Truly the best
experience we have ever had with any Contractor.
Thank you Sedgwick for representing what we thought
was a thing of the past.....Great Service :)
Outstanding service! After our condo association HVAC company told us it would be $600-$1000 to repair our A/C we called Sedgwick and they came out, diagnosed it, and repaired it...all for $200! The serviceman was on-time, professional, friendly, and helpful. I would recommend them to anyone in need of HVAC service.
Recently purchased a new furnace and AC unit from Sedgwick. Installer was very thorough and professional. Would definitely recommend to family and friends. Great company to work with.
From the initial visit to assess our needs, the quote, and work being carried out, it was a simple and hassle-free process. A gap came up in their schedule quicker than expected so it didn’t take long to get everything done, well ahead of the summer. Recommended
Miles was wonderful! So polite and even though he came out to install an air cleaner on the furnace, he went the extra mile to make sure everything was working fine with the furnace and took the time to check the garage furnace as well!
These people are amazing. Chris, Terry, and Colten were not only diligent in their work ethic but friendly and went out of their way to be helpful. The price was very reasonable as well. Hire them. You will not be sorry. Thank you guys for such great service.
Terry and his team were fantastic! We would highly recommend them! They were professional, friendly and provided a helpful tutorial on our new air conditioner. Thanks!
Great and friendly customer service. Knowledgeable techs. Very well run business. Even though this is a very hot period and everyone is having AC issues, they were able to come out same week to assess the issue.
AC destroyed by lightening, decided to replace both heating and air. Larry arrived from Sedwick and went over everything. In two days we had Terry and Luke here for installation. Everything done with courteous professionalism. 5 stars, highly recommend.
Found this company after my first company was not able to fit me in timely. Figured out the issue quickly and got my furnace working on first visit compared to my first company that mis-diagnosed my issue. Also gave me a thorough analysis of furnace condition as well as recommended maintenance. Would recommend again.
Showed up on time, went through the system, found a maintenance item which they could take care of. That’s what I’m looking for
Colton and partner came on time and were very friendly and neat. They had my furnace, a/c and water heater replaced in good time. Would highly recommend them anytime.
Travis and Mitch installed a new furnace and air conditioner. They showed up on time worked all day very hard. They answered all question . They were very curtious and business like. They were neet, kept us informed of their progress When they were done they made sure everything was working and trained my wife on the new thermostat. Everything was cleaned up and they left. An excellent experience.
Technician Patrick was professional, knowledgeable, and prompt. He diagnosed why I had no heat, fixed the problem, and explained clearly what had gone wrong. A real asset to your team!!
AC died day before heatwave in mid 90°s (of course). Sedgwick was out same day,Tuesday, dressed for Covid to inspect and quote a couple of seniors. Needed to replace badly rusted unit that was leaking. Work scheduled for Thusday. Wednesday AM early, the project manager finds me having coffee on our deck. He said he didn't sleep well the night before thinking of us, at our age, being without AC. He asked if he could take a peek at the old system to make sure no water had leaked near the electrical components. He then told us it was safe to use the old AC, and he would re-schedule crews for the crack of dawn to make sure the new unit was in and functioning before the heat of the day on Thursday. BOOM!! The guys from Sedgwick Heating were here and gone by 11AM. Who said customer service was dead? These folks proved it's alive and well. Very impressed!!
Tom Mathei
Sedgwick has come to my rescue recently as I was way oversold a huge a/c by another company - it is so large that it blocks 40 " of my only window in my main living area - ruining my view and my patio. I was dishonestly oversold this gigantic unit - under the pretense that this was the only size for my home due to new regulations. I hadn't ever purchased an a/c before and I trusted the salesman. He said it was just a little bigger but, it went from 24" square to 42" high and 40" wide and it needed so much air around it that it ended up being centered in front of the window- instead of the corner of the patio. I had no idea this was coming and when I got home, I was horrified to see it - I begged the installers to tell me there was another option, they said no. Thankfully, Sedgwick is doing the right thing and has restored my faith in companies like them. They worked with Lennox for me, getting a reduced price on the right sized unit and they are not charging me for installation due to the huge loss I incurred on the other unit.
The Sedgwick team is amazing, kind, honest and will never sell you something that is not what is exactly right for the size of your home. Please consider this company as the right choice for you. I only wish I had talked with them first.
Awesome experience with Sedgwick! Chris came in and gave the best recommendations for how to improve the air conditioning unit that was in my house. His recommendations came off sincere and didn't seem motivated by upselling. If I ever have any issues with my air conditioning Sedgwick will be the place I go to.
From sales to Terry and the install crew, the service was 100% professional, the result is fantastic, and I feel confident that my home is ready to be efficiently heated and cooled for decades. Will definitely recommend to friends.
Updated: Just had my new MagicPak unit installed by Sedgwick. The installation process was equally nice and efficient. No high pressure, no nonsense. Save yourself some time, call these guys first.
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I had such an informative and helpful conversation with the Sedgwick management about the scenario of repair versus replace of my MagicPak HVAC unit. This is a big ticket item, and I spent the last month researching MagicPak HVAC units and meeting with various HVAC companies. I was literally reading manufacturer literature and watching YouTube videos about repair and installs. I can confidently say that Sedgwick is not only extremely knowledgeable, but they have best customer service in the business. Super happy to be going with Sedgwick!
A thorough check out of furnace was performed. Patrick explained all details and did an efficient job getting our furnace ready for winter.
The service man was very nice. I felt very comfortable having him in my home. He appeared to be knowledgeable about what he was doing and explained everything to me. I would give him a 10 out of 10!
Excellent service. The capacitor failed overnight on my air conditioner. Sedgwick was able to get someone out the same day. Matt B. was my technician. Many thanks!
Thanks for the excellent service and professional conduct of your representatives . He is a valuable asset to your organization- his ability and interest to communicate with us is outstanding !
Our maintenance tech called during the scheduled time slot performed maintenance and suggested maintenance on our ac for next spring for an additional fee ( good deal).
David did a great job explaining things and taking care of my furnace tuneup. Wasn’t phased by my loud dog and took real care and attention with his work. Highly recommend.
Excellent job. The technician was courteous, knowledgeable and on time.
Service technician (Chet) was skilled and professional. He cleaned up some of your issues from the past.
we have used sedgwick for years and they have always been excellent in
customer service knowledge and giving the home owner some quality tips to do some of your own maintainence (filters etc) . Keep up the GOOD work !!
They were very professional, on time and knowledgeable. I couldn’t have asked for a better team of installers. Thanks again Travis and Seth. Thank you Jarrod for making this happen.
Great work...very knowledgeable. Thank you!
Terry Gromala 👌 …
My 13 year-old Lennox furnace had this predictable but quirky electrical problem that I've dealt with for 4 years. My previous furnace guy couldn't figure it out. But when I described this quirky behavior to Brent at Sedgwick, he pinpointed my problem before even looking at the furnace.
Sedgewick installed a new air conditioner on the hottest day of the year (so far) and they were very professional, responsive and efficient. The house feels much better already!
Great company to work with! Chris and others were extremely kind and helpful and my job was completed faster than I expected. Definitely will use Sedgwick Heating again in the future!
Adam and Travis did a great job of installing our furnace and air conditioner. They did a really neat job and were very good about explaining everything. Everything looks neat and best of all feels great.
Good experience. Prompt polite hopefully checked out fine.
Great helpful experience. Only charged the trip charge to blow out a plugged line and cleaned up before he left. Very quick responding. Will be first call again.
My ac was not working and they were the only people that were able to come out that day. Wayne , our tech was wonderful. Very knowledgeable and awesome guy!
We’ve had Sedgwick take care of our heating and cooling needs for years. Alway efficient and pleasant technicians.
Cameron was great, timely, professional and very friendly.
Have always had great experiences with Sedgwick!! Recommend 100%!
Brett and Jeremy are top notch. They care about what they are doing. Most contractors come in and its just a job. Not so with Brett and Jeremy.
Thanks Guys
Matt is awesome! He went the extra mile to get our heater working without needing multiple trips. Very friendly, knowledgeable, and thorough.
Very good experience with David Morris. He conducted a thorough review and carefully explained his findings and options for correcting the problem. I really appreciated his expertise and helpful approach.
Everyone that I’ve talked to or work with at Sedgwick has been very helpful. The technician answered all my questions and was great to work with.
Great service in a timely manner. Price was very reasonable. Couldn't be happier.
My a/c was not working at all. I called first thing in the morning and they arrived around 12:00. Fixed the problem! Thanks so much!
Ethan was prompt, courteous and took care of our annual furnace tune up, and filter replacements quickly.
Very prompt and courteous. Reprogrammed my thermostat which fixed an irritating setting. Did a thorough job of checking everything.
Very good service, professional, and informative.
David arrived promptly, was professional and thorough. Sedgwich has been my HVAC company for the decade since they installed my unit in 2011.
Great service & staff-polite, honest & knowledgeable. We particularly like Miles as our service person as he help us over past few years.
93 degrees and they show up early and solve the problem quickly and professionally. Awesome service
The technicians were so helpful to me today.
Along with taking care of my air conditioning needs..they brought to my attention some maintenance] issues that are safety issues at my home.
A blessing in disguise.
Very professional and did a good job.
Always awesome. We get our furnace and AC tuned up once per year. The team is fantastic. A great group to work with from our experience.
These guys are great! Both times we’ve called and had them out to our house their technician has been super knowledgeable and really helpful at explaining everything they were doing, I can’t recommend them enough!
I had an air scrubber installed on my furnace. When I requested information through their website, Sean responded quickly and it was intalled by Jeramy the next morning.
Trustworthy professionals. I’ve been relying on Sedgwick for 20 years. Never an issue and always top notch techs
Wayne was awesome to work with. Highly recommend!
On time, polite, excellent explanation of work done, complete a/c checkup.
General yearly inspection. Prompt arrival, great communication. Repairman was informative and transparent with everything he was doing. Really great experience!
Prompt. Even arrived early. Jeremy was extremely knowledgeable and courteous. Jeremy diagnosed the problem instantly. Bad capacitor.
Professional, knowledgeable service every time.
They check my heating system in the winter and air conditioning in the summer. I really like their professionalism and promptness.
Professional, pleasant on time and would recommend Sedgwick.
Very nice and thorough technician. Did get my ac working yet I need to eventually replace unit being it's the original unit from the 90s...appreciate the prompt and courteous service from Matt
The man was quite knowledgeable about the air/ heat and the financing. Not so much the warranties.
Very professional and quick with the diagnosis.
Fixed the problem, cleaned up and went on his way.
I've had Sedgwick service our furnace and air conditioner for about forty years and have always been pleased with their service and advice.
I have worked with Chris from Sedgwick on more than one occasion and found him to be one of the most knowledgeable and helpful people in the industry. I am a very picky customer, and he took extra time to answer lots of questions that I had and I would highly recommend this company!
The technician arrived on time, and was wearing a mask at all times we needed to be in close proximity. He was thorough and explained everything well.
Very professional service. Kept me informed and provided good information during the repair of my air conditioner. I would recommend Sedgwick to others.
Been using this company for years. Reliable, honest, professional, friendly. Solid service. Definitely recommend.
The tech was having a bad day, but the owner made sure he made it right. I've been using Sedgwick for about 2 decades now.
Chet was on-time, knowledgeable, and took the time to explain any issues. Will definitely be using Sedgwick again in the future.
Miles was great....only complaint is that the night that our furnace went out we called the emergency service twice and never heard back from anyone. I had to call again in the morning.
Excellent, knowledgeable technician. Did not try to upsell or price gauge me. Answered all my questions. Very courteous and helpful.
Jeremy was truly a professional. I am grateful to have had him as my technician. Thank you!
Came in the time slot they said, diagnosed the problem, went and got the required parts, installed them and furnace works fine. Very happy, good service
David Morris came out to our house at 10:00 p.m. and fixed our furnace promptly and with courtesy and humor.
Jeremy did an excellent job of checking out our furnace and explaining what our options are when we need to replace the furnace. Super job!
Their service was great and their costs were fair. Chet, our service person, was great and was more than willing to walk us through the different aspects of what he was doing and why.
Replaced our A/C and furnace with Sedgwick. Everything about them was very professional. We are extremely pleased.
Everything went smoothly, Karl was good to call before and when he arrived was quick, professional, and thorough... answered all my questions well.
Over the years we have been very satisfied with Sedwick's service. Have no complaints. Keep up the good service. Thanks.
They were prompt, knowledgeable, and friendly!
The service man was on time, friendly, and explained the work performed. Very positive experience.
Always professional, efficient, and friendly! Very dependable in every way.
Punctual, professional and great communication!
Fast efficient professional and trustworthy. Will likely buy a new unit from them when mine can't be fixed.
The job was finished quickly and successfully
Everything was great good job on time and a real value. I use the annual service plan.
Brent was extremely knowledgeable and very efficient. He identified the problem and shared several solutions.
On time - professional - courteous as always. Great company with great people.
Very professional, prompt service. Would definitely recommend
Installation problem last winter with furnace that caused condensation to back up from AC. Repaired at no cost.
Right on time, and call 15 minutes in advance of arrival. Helpful tech answered a few questions.
Great service! On time professional friendly! Always have used this company for 30 + years! Recommend highly!
Great service and techs, of the 3 times we've used them, they've been able to get out the next day each time.
Technician was professional, informative, and arrived at the time specified.
Outstanding installation crew. Thank you to Colton and Luke. Appreciate analysis of Larry and his f/u.
Excellent furnace service repair done in a timely manner! Arrived in time for the repair well within the arrival window period
Camron, the technician, did a very nice job. He was thorough, efficient, and friendly.
In desperate need of some cool air. Sedgwick called me back on a Sunday, we had new A/C and furnace on Tuesday. Very professional, thanks Chris for the help.
Even faced with challenges from another company, Chris went above and beyond to get my Air conditioning up and running on the hottest day of the year. Thank you so much.
The technician was friendly and professional. He was on time and did a nice job.
Thanks guy's for fixing my furnace flue liner and installing a new rain cap, also fixing my hot water hood up to code!
Always do a great job. Super efficient and within their schedules time.
We have been customer of Sedgwick for 15 years and have very pleased with their work and prompt response.
Wayne was very professional and explained everything he was doing. Would definitely use Sedgwick heating again
I have never had a bad experience with Sedgwick team.
Same day scheduling and repair was able to be done on site with materials.
Patrick and his trainee(I guess) were here during the time allotted to us. Did a professional job on the AC. Both had masks on.
Great service as always.
The service went above and beyond, providing lots of information on how to care for and maintain our humidifier and furnace.
Sedwick is a great Hesting and Air Conditioning contractor with competitive pricing.
Good!
THEY BACK WHAT THEY SAY AND SELL! THANKS !
Very good service- came on time. Friendly person who came and seemed kind and informative.
Did a great job
Knowledgeable service tech explained everything. Friendly.
Have worked with Sedgwick for many years. Always superb service!
Wayne was professional, honest and up front about what needed to be done.
Fantastic prompt and professional service. Truly excellent job!
All service persons were professional, friendly, and respectful of our time and home.
Jeremy was responsive, very personable and fixed the problem quickly. Great employee!!
The tech was efficient ,friendly and informative Jeremy is great! Personable,onto e an efficient!
Very impressed, clean, professional, and on time from estimates to delivery and installation of new a.c.
Had a furnace problem. Sedgwick came out same morning diagnosed and fixed the problem
Jeremy was very professional and did a great job
Great job Chen and guys who put in water heater
very professional installers. They did a great job.
Great technicians with excellent service, would recommend to anyone. Knowledgeable, and trusting.
As always, Sedgwick service is top notch! Thank you once again!
Annual inspection of Furnace and AC unit. This call was on the AC unit.
The problem was fixed promptly. Technician went the extra mile to correct the problem permanently.
Friendly, prompt, very knowledgeable.
Very satisfied with sedwich and especially Wayne the technician.
Excellent service as usual
Ontime. Friendly. Professional. Knew what he was doing. Establishing trust.
Great service and knowledgeable and helpful staff
Timely, well done, very friendly
Great job, guys! Thank you for responding quickly in the middle of the night to a couple of old people...Ha!
They were great. Excellent service on my AC & on time !😊😊😊 …
Tech did a great job.
Very Professional and informative technician
Camron was polite and answered all of my questions.
Showed up as scheduled and did a nice job.
Efficient service with a very knowledgeable person. Excellent service
On time, knowledgeable, expert/professional and friendly personal service.
Brent found the problem quickly and repaired it just as fast.
Excellent service.
Very good customer service and professional techs
Great experience. David is very customer focused.
Professional and respectful technician
Good
Tech was efficient & professional.
Always good service and a friendly tech
They remind me to schedule maintenance. They are thorough.
Showed up fast...were very efficient...very knowledgeable
On time and professional
Great service - on time and efficient.
Prompt and efficient
Jeramy did a great job as always
Always right there to solve a problem with no sweat.
Preventive Maintenance. Appears to have gone well
Very professional, great service. thanks!
Always a great experience with excellent employees
Forced air check up
Sedgwick has always done a great job!
In and out in a good time. Courteous
The April Air needed seevice.
Fixed humidifier.
In time. Good advise and service. A little expensive.
Been with Sedgwick ......forever! The best, period.
Came in the time expected and did the service quickly
Great professional technician.
Had a little misunderstanding at first, but in the end they saved the day! Thank you guys!
Very knowledgeable and kind professionals.
Always professional and friendly service and staff
Great service. Thank You
Thank you professional and knowledgeable
Quick, efficient, and knowledgeable.
Great service. Thanks
Efficiently performed routine maintenance