Reviews of Pronto Heating and Air Conditioning, Inc.. (HVAC Contractor) in Minneapolis (Minnesota).

Pronto Heating and Air Conditioning, Inc.

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HVAC contractor

HVAC contractor

7415 Cahill Rd, Edina, MN 55439, United States

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Information of Pronto Heating and Air Conditioning, Inc., HVAC contractor in Minneapolis (Minnesota)

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Reviews of Pronto Heating and Air Conditioning, Inc.

Drew Rute

What do you want when your comfort is uncomfortable? We were put on a two plus week waitlist with the Service Plus folk over at Centerpoint. I looked up the manufacture and found out that Pronto had installed the original system 11 years ago (We purchased the home 4 years ago.) Starts from the office staff understand my problem and concerns, to clear communication. They understood my situation. Great use of technology to keep you informed. Before, during, and after!! I think it would be cool (hehehehe) for the tech to video what they are doing and share that with the homeowner. The tech was prompt, professional, a teacher, clean, courteous, and though. Answered my concerns and questions. This was top shelf service at bottom shelf prices. I can find no flaw in my dealing with Pronto. Do yourself a favor and choose Pronto.

Alan Davidson

Pronto is terrific! I’ve gotten 2 zones installed from them and both times their techs were professional and very nice to work with! Scheduling was a breeze and they were very flexible & friendly in coordination with other subs schedule changes and unknowns. The teams were all very neat and put down plastic when there might be a mess on carpet and cleaned up nicely when done. Ducts installed work really well, look great, ran where we need them. They listened to our needs came up options and then delivered, all around a great experience! I totally recommend Pronto for you project and I will use them again any time I have the need!

Mike Sherman

This was our first experience with Pronto heating and air conditioning, and since we have been in our home over 30 years you can imagine we have had various service repairs/installs with variety of vendors, and not being totally impressed we decided to give Pronto a try after a friend recommended. From the beginning with Keith diagnosing issues, to the professional installation/prep and clean up by Eli, Chris and Jamari this process with Pronto fantastic. Courteous, on time and had everything organized. Appreciate the time taken to answer questions and provide instruction on new system and thermostat programming features. No changes in price, the work expected was done and totally satisfied. We also like that Pronto submits paperwork for rebates so we don’t have to mess with it 😁 Thanks Pronto, we’ll be back and will recommend your business to friends and family without hesitation.

Amanda R

We were able to get a next day appointment for our A/C during July which was unexpected. Jeff arrived earlier than expected after making sure that was ok with us. Jeff did a great job exploring our odd setup to help us understand why we were having issues. He gave us detailed explanation of what long term and short term fixes would entail, ballpark pricing and best timing to have projects completed. I was very happy with our experience and would recommend them!

Julianna Monroe

Chris at Pronto was amazing - he was so kind and professional. He showed up and got right to the issue - he was thorough in explaining the issue and ensured we were comfortable with the repair and costs before finalizing his work. He also provided us some tips to upkeep with our AC and how we could clean it going forward. Very satisfied !

Sara Kelly

Pronto was fantastic to work with. After install of a humidification unit and a 2nd zone, we had follow up questions and did notice one issue. A follow-up visit was immediately scheduled and Jim came back and resolved everything quickly and professionally. Service is exceptional, and they make it right. Would recommend to anyone, and we will use them again!

Michelle Krueger

We had the privilege of working with Logan who came out to fix our A/C. He came within the time-range we were originally told, he was friendly and respectful, he was very thorough yet direct with his explanation of the problem, and he did not try to sell us on things we did not need. My husband even asked him what Logan's thoughts were on us upgrading to a new A/C unit, and he was very honest and told us that it wasn't necessary at this time, that we could probably get another 5-10 years out of our current one and that the repair he was suggesting that day was all that was needed. Their prices were a bit high, but in today's market and with it being in the middle of the summer, we weren't terribly shocked. We highly recommend them for these reasons! As this was our first time using them for anything since we're new to the area, we will definitely be using them again for any of our HVAC needs in the future.

Jon Engman

All around a great experience. Kevin was prompt, pleasant, efficient and knowledgeable. He explained the entire system to us in an easy to understand manner. Peter’s estimate was on the lower side of the 6 we had and we are very happy with the final product for what seems like a reasonable price. Thank you!

JM Schliecker

Called about entire HVAC system not working. Keith was very friendly and informative. Gave me several options with no pressure on my choice. I opted to have my entire system replaced and he was able to get me a really good price. Such a great experience that I plan to use Pronto in the future as I renovate my home.

Candice Price

Pronto is lucky to have Chris on their team. He is very knowledgeable, patient and honest. When you are looking at a large purchase, like a new furnace, it is so important to feel you can believe what is being told to you. I truly appreciate Chris and I give him 5 stars.

Lauren D

We're renovating our 1950s rambler basement and needed new supplies and returns for the various rooms we had just framed out. (We also needed venting for a bath fan.) Scheduling with Kelsey was super easy, and the initial consultation with Jim was incredibly straightforward; he was willing to explain everything in plain terms, and he chatted over the phone to clarify my questions regarding the bathroom vent before the workday arrived. The day of, Blaine started by running me through all the items on the agenda and he was even able to tack on an additional dryer vent rerouting we hadn't thought of. Even better - they noticed I would need to install a condensate pump for my furnace in the future (they were right) and installed a pump line for me free of charge because - as they said - it was way easier to run it now when everything was exposed than after we had drywalled. They even finished earlier than expected. All in all, we had 3 supplies, 3 returns, a bath fan vent, and a dryer vent installed for $3,150 (plus the free condensate pump line) and the workday ran from 7AM-1PM. One of the best contractor experiences I've ever had. Thank you, Pronto!

Carl Follstad

I had a routine furnace inspection performed as it's required by my condo association every two years. I hired Pronto for this service and they sent Matt the next day. Matt was awesome and answered my many questions about what he was cleaning and testing -- any why. He offered advise on filter options and explained how all the major components of the furnace worked (I asked). I definitely will use Pronto (and Matt) in the future!

Andrea Juve

Live up to their name! Put in a request and within minutes had a call to coordinate diagnostic. They were able to come out same day! Logan was my technician and he was professional, easy to talk to, and explained things well. Happy with service and already cooling down!

Joseph Steffel

Kevin and team did a wonderful job. All were courteous, professional and competent install on a furnace and air conditioner. Pronto was not the cheapest, but they were the best and I wouldn’t hesitate to recommend them if you want your project to be done right!

Claire and Gabriel Gale

We had Andrew out to give us a quote on a new furnace, AC, and 2 water heaters. He was helpful and provided a reasonable quote! For the install, Haso and his team were awesome. Last year we had another company install a furnace at our duplex and it took weeks. Pronto’s team was in and out within 8 hours and were super friendly, helpful, and did high quality work. Would definitely use them again and would recommend to anyone!

Jay Williams

I've used Pronot to install furnace and A/C in both my business and home. I'd use them again and highly recommend them. The communication is their strong point. I got a text within minutes of making the appointment and many before, during and after to remind me of the visit and to tell me who is coming (with pics, nice touch!). 5 stars pronto!

Katie Tufford

Pronto was excellent! Got a new boiler installed within 16 hours of their initial visit. Tyler is super helpful and the installation crew (Blaine?) was absolutely professional and amazing. 10/10 recommend

Colin

Top tier service from the initial call to the handshake after the installation was completed. Very good communication though out the whole process. Sales was non-pressure and knowledgeable about their product. The installers were respectful of me and my home even "tidied up" some things in my mechanical room, true professionals. Will 100% use them again.

Mandycat Cureton

He was able to identify the problem immediately and also had a solution very quickly. The cost of repair I found to be reasonable and he didn’t try to upsale me on unnecessary items. I will definitely use again and I am very happy with his work and grateful for the excellent honest service.

Benj Thomas

Had furnace trouble on an old unit during the cold snap. Great and responsive service during anxious times. Decided on a new furnace for piece of mind and higher efficiency. Install was timely, duct work was redone for a cleaned up utility room, and everything was explained to me clearly. Shout out to Chris and Darran for great service.

Andrew Burgess

Darran and the entire Pronto team did a phenomenal job with my garage heater installation. They were professional, on time, and provided great recommendations and service overall. I felt their prices were reasonable and definitely recommend them for any services!

Jack Edward Anderson

This was a very professional installation. The salesman also did a good job explaining and responding to our questions The installers gave us a heads up on what time they were going to arrive in the morning. And they worked right up until midafternoon. They gave us a great explanation on how to run through the thermostat settings and app.

Roslyn Harms

Tyler was great! He was friendly, answered any questions I had, and was very thorough in checking my heating and cooling system. It's nice to have a service person that is polite and actually smiles!

Luke Johnson

I contacted Pronto when our furnace was no longer able to maintain the set temperature. Our service technician, Chris, arrived on-time within the assigned two-hour window. Chris was incredibly knowledgeable and has been with Pronto for almost a decade. Even though there was really only "bad news", he answered all of my questions and clarified my options for our failing system. I would highly recommend Pronto (especially if you have a Bryant product), but in particular Chris Theisen to service your home!

Bruce C

Chris was on time, very professional and knowledgeable. I recently moved into a 1940's home and Chris was able to answer my questions about the entire HVAC system and give recommendations. I've been using Pronto for over 20 years (installed A/C and furnace in previous home), they are dependable and honest.

Nancy Simpson

The guy who came(I thought his name was Charles) was fabulous. Way beyond my expectations. He had lots of construction and mechanical experience and I easily developed confidence in him. He explained everything he did without talking down to me. I will use this service again.

Katie Chapdelaine

Pronto did amazing! Chris and Andres did an amazing job. We needed a new AC, Chris came out on a Sunday diagnosed our broken one. Andres and team came next day and installed in just few hours. Just amazing! Thank you!!

William Dyer

Jesse was breaking in a trainee when he appeared at my door, and he balanced his diagnosis of my AC problem with patience in attending to what his trainee needed to know with efficiency and professionalism. I appreciate very much the care he took to explain my service options for both air and furnace going forward. I’d recommend him without reservation.

Brenda Ness

I cannot say enough good things about Pronto! I called for Heat-A/C service, my furnace blower motor was not working. It was determined that it was time for a new system (ours was installed in 1997!). Haso and team arrived at 7am as scheduled and finished installing the new system around 2pm. My service call had been at the very end of the prior day and I’m so pleased with the fact that about 12 hours after my service call Pronto had a team out installing my new system!

Scott Walker

Prompt & very responsive to our needs. The technician Logan was awesome - very knowledgeable & explained what he was doing & why in terms that were easy to understand. We will definitely use Pronto in the future & recommend them to friends & family.

Marty Marrone

Our furnace abruptly stopped working just as the temperature drops. Of course, right? The pilot light went on and the burners fired up but the blower motor never engaged to blow the heat throughout the house. Consequently we spent the evening and next morning without heat. I called Pronto and was very happy they were able to squeeze us in the same day. Chris, our technician, was on time and went right to work problem solving the issue. He called me and explained what was happening and fixed the issue on the spot. To our surprise, and delight, the blower motor was fine. The gas intake was too strong so Chris adjusted the issue and installed the new filter (I had one sitting near the furnace). What we thought was going to be a costly repair, was not! Huge thanks to Chris and Pronto for restoring our furnace to fine working order!

Nancy Amundson

Logan is a five star professional. He communicated thoroughly all I needed to know to make an informed decision. Conversation with a few other owners within my complex prompted me to get another estimate which resulted in a considerably lower bid. Apples to apples, 5 star review and high recommendation from neighbors made the right decision easy.

Mitch

We needed a new Furnace and AC, I worked with Mike Rogers and he was able to take a look at what we had and create a proposal with everything we needed included. They are very responsive and very easy to work with. I highly recommend Pronto Heating and Air Conditioning.

Sally McCabe

Tyler arrived about 45 minutes early. Asked if that was ok, which of course it was. He was friendly, knowledgeable, and explained the things he was checking. He asked if I had any concerns about the furnace's operations, which I did not. I asked him about the 1 inch vs 4 inch furnace filters. He showed me what I would need to do if I wanted to switch to the 4 inch filters. Not pushy.

Kim P

The technician I worked with was very friendly and professional. He explained the repair he was making to my furnace, the cost and was able to fix the issue quickly. Would definitely call them again for any heating issues I have.

Jennifer Market

Pronto did an awesome job. Came promptly on a freezing day and got us on the schedule for a fast replacement of our furnace. Sales team was professional, knowledgeable and friendly.

Scott Carlson

Our furnace went out. I called and they were able to see me in 2 days (was not super cold out at the time). Also at the first visit I was told that I needed 2 parts replaced. I asked if they could get them installed the next day because I was going out of town soon. Andrew rearranged his schedule to fit me in

Tammy Leonetti

We have used Pronto for the better part of 15 years. They have been great to work with and our tech Chris, we trust his work and input implicitly. Great company...better employees

Matt DeJong

Kevin and his team were great! On time, kept the house clean, and explained things well when they were done. They installed a new furnace and AC for us, and were all cleaned up and out of the house before 3 pm!

Terri goodfellow-heyer

Scheduled an annual checkup for furnace but had a concern about re-routed programmable thermostat after remodel. Keith gave us a quick education & voila! Furnace, thermostat & homeowner all tuned up. Doing business with Pronto for 13 yrs & they are the best!

Philip M

Our airconditioner started making loud noises and wasn't working, so we called Pronto since they installed our HVAC system 10 years ago. They are open 24/7 and it was easy to schedule an appointment. Matt, the technician, arrived on time, quickly diagnosed the problem and repaired it. They did a great job!

Dennis Still

Logan via Pronto team was incredible. Came out to do second opinion. Walked through everything he was seeing. Great job and have earned a new customer!

Timothy Davisson

Needed help diagnosing what was wrong with our water heater. Matt is always on time, personable and professional. His company is the most reasonably priced as well. A+++

Mark Wolverton

Jeremy show up Xmas afternoon when we got home from Wisconsin and found our furnace was on the fritz..He was there within 2 hours of first contacting Pronto and had my furnace up an running in 30min to save the day. He explained everything he was doin and was very professional!! Thanks for the great job!

Shaun Zavadsky

Great service technician who was very knowledgeable and courteous. He even brought in a package for us that was on our porch. Pronto also did our installation of a new HVAC system and we love it!

Holly Johnson

Pronto's team of Haso, Gus and Connor arrived on time and did a great job installing a new furnace, AC, and water heater for my townhome. My sales pro Mike recommended the replacements I needed and answered my questions along the way. Pronto came to me highly recommended from trusted friends and I'm happy to highly recommend them to others!

Robert Gibbs

Logan was very professional and courteous. He explained some extra steps in his maintenance process that he thought were needed and was fully transparent in his description. Very thorough and efficient in his work.

Sue Loye

Pronto was able to reach our home during a severe snow emergency, kudos right there. Jesse took on the challenge of troubleshooting our 70 year old boiler and methodically worked through to a successful diagnosis and repair. Very impressive! We would not hesitate to call or refer Pronto in the future.

Frank Hartranft

It was actually heating system repair. A safety shut down my furnace. I needed a repair man to restart it. Unfortunately, we don't know why the safety tripped. I could blame the mystery on the repair man, but it is just as likely a flaw in the furnace that it could trip a safety without an explanation. The price I paid was too high to reset the system without providing me with an explanation or any assurance that it won't happen again, but there again, it seems unfair to blame Craig for that. He got the furnace running and didn't set the price. If it doesn't happen again, that will be that. If it does happen again, I'll complain to Pronto about the system, not about Craig.

Philip Wolf

Haso and his team installed a new heating and A/C system. The workmanship was impeccable, they protected all walkways so nothing would get soiled, they were careful in moving the equipment in and out and cleaned up so well that you would have never know that they were there. Haso is a very personable professional and takes great pride in the quality of his work. I could not be any happier. Mike on the sales side provided a very understandable and through understanding of the process and equipment. When it turned out a component that was specified was not available, they offered to upgrade the component at a fraction of the normal price. I would recommend Pronto if you need a new HVAC system.

Raman Zakharenkau

It was my pleasure to work with Pronto. Logan arrived on time, ran diagnostic and quickly identified a problem. Fixed it quickly and answered all my questions. Would recommend this service to everyone!

Penny Bryce

Assessed the old water heat, needs to be replace. Prompt response to initial call and new water heater to be installed the next day. Very satisfied with quick service. Had Pronto instal new furnace & ac before.

Nik Randall

Quick response for a furnace that wouldn’t heat. Logan quickly diagnosed and fixed the problem. Total time from my first call to Pronto and the issue being fixed was just over an hour! I will look to use Pronto again in the future when needed!

John Keener

Great service. Matt was on time, courteous, and solved the issue in no time. He added a connection to the PVC drain pipe between the water heater pan and the drain to make for easier disconnection if needed. Thanks, Matt.

Elizabeth Luby

Excellent from the start- requested a visit on line, received a call within 15 minutes of my request. Set an appointment for next day 12-2pm. Technicians were very prompt, professional and corrected my AC problem with an hour. Highly recommend Pronto! Thank you!

Marcos Peluso

Logan is a very friendly and polite technician. He arrived on time, did a very nice and clean job, showed me the measurement results and asked me if I had questions or concerns.

Lizzy Day

This is the second time Matt has come and serviced our heating and cooling systems. He has been kind, knowledgeable, and incredibly courteous each time. The customer service is one of the reasons we will always use Printo.

Chris Knoll

The fan on the new furnace was running way lower than the old one. I had it addressed before with little to no improvement. This time Tyler the Sr Technician looked at it and made some setting adjustments and it made a huge difference. We are very happy.

Erin Schindler

We woke up Christmas morning and the heat was out! We called Pronto and Matt got there in les than 2 hours and we had heat! We were so happy and grateful. We called other places and no one would send someone that day. It was below zero out. We will ABSOLUTELY use Pronto next time.

Kim Black

Pronto is always on time, friendly, knowledgeable, and not pushy. I feel confident that I’m being told the truth and guided appropriately through any issue. Logan is one of my favorite techs!

Tom Johnson

Our old water heater installed in 2007 finally got a leak in the tank and we had to replace the unit. We had 3 plumbers come out and tell us that our ventilation was single wall through the main floor and could not be used for the new water heater. All three of them said we couldn't use the hole from the old ventilation to run PVC power vent through which was a common practice. Two of them wanted to tear out part of the ceiling in a nearby room to run the ventilation out the far wall to vent as far as possible from windows. None of them would work on the old ventilation. None of them would do any electrical. Deciding we didn't want yet another hole in the side of our house, we called Pronto to do an estimate on replacing the old ventilation with double wall. The phone on the rep may have been on her first day there, she didn't know they replaced old ventilation. She double checked with a coworker and learned they do. What can I say? Everyone has to start somewhere. She was very polite and helped set up a rep to give an estimate on the vent replacement. Fortunately we had the Pronto rep Jim who took a look at the ventilation and determined it is in fact type b and we didn't need to fully replace the ventilation but did need some repairs. After the estimate the water heater replacement was next morning, much faster than the others estimated a power vent which was about 4 days out. An employee named Blaine came out on time and had ithe HVAC repaired and the water heater installed in roughly 2 hours. Answered all questions in simple terminology and was very professional. In terms of price they were best by roughly $500 on a powervent. They included an added outlet that the plumbers did not. About a week later I'm just waiting for them to set up an inspection to complete the job. Everything has gone so smooth up to this point so hopefully it remains that way. Pronto is now my go-to for plumbing and HVAC. Their knowledge and prices can't seem to be beat.

Mike Bushard

Extremely pleased with all aspects of Pronto Heating and Air Conditioning. My 19-year-old furnace decided to go out while we were having sub-zero weather, and I knew my air conditioning needed replacing as well. With Jack's ten plus years with Pronto, he was able to educate me on all the new HVAC systems and what would fit my home best. He even found a rebate/recall for my old furnace that no other company did. I appreciated his knowledge and honesty during the whole process. On the day of the install, of course, we had sub-degree weather, but the Pronto crew was on time and fast to get started. They worked extremely hard all day long. Chris was very informative with everything going on throughout the day. He did a great job installing my new thermostat, even considering the difficulty of running a new thermostat wire. I wasn't near the install all day, Kevin and Chris, and the rest of the crew were in the basement. Once I saw the finished product I was truly amazed. Jack said he was going to send a Master installer due to the severity of the project. (90 degrees flip of the furnace to accommodate a new 4-inch filter for better airflow) Kevin and Pronto's crew did not disappoint. I highly recommend Pronto Heating and Air Conditioning and know they will do a great job installing my new air conditioner in the spring.

Mathew Weber

Keith was prompt and professional. Took time to troubleshoot our furnace issue and went the extra mile to clean the pressure and drain hoses. Would definitely use their services again.

Julie Howard

I've been with Pronto for years for HVAC maintenance, so when I moved to a townhome and wished to replace an entire utility closet (furnace, a/c, water heater and water softener) I knew I could trust them. The prep was thorough and took all my questions and wants into consideration, the planning was organized and controlled, and the install went exactly as scheduled, including full instructions on how to use and best maintain my new equipment. They even went above and beyond and when we discovered my dryer vent was improperly hooked up, they replaced for me, no questions asked. Very pleased with every aspect of working with Pronto and their team.

Nicole Mueller

Matt was extremely professional and honest. He provided good advice and was patient with all my questions and he handled our crazy dogs like a pro!

Atonka14

Fantastic work. Protected floors and carpet, cleaned up, did new AC in attic, new boiler, new water heater, new condenser, and a new water softener in one day in a 1960 house. Great crew.

Mathew Rhode

I maintain their trucks by doing oil changes on the vehicles at the shop I work at, Grandview Cahill, Edina. MN. In servicing their trucks I talk to the service men and I set up an inspection. Within the following the next 5 days I had a new furnace, water heater and AC unit. The men were at my house at 7:00am exactly and did the work. The work was done and ready by 3:00! I was at work while they installed and setup everything, my wife was at home. The service was fast and very clean. The guys gave us such a simple and easy to understand operation instructions it made me feel like I had been part of the installation. The water heater lines and copper tubing and likes are beautiful and it looks like a piece of art. It is simple but it looks so clean. Thanks guys!

Susan Schrader

My technician Chuck was very good!! He arrived on time and was thorough and explained things well!! Furnace is ready for winter. Thank you.

Batia Love Ahava

I can NOT recommend PRONTO enough!!! They do business the old fashioned way and Customer service is #1!!! They have had tech support out here whenever I needed Anything, NO questions asked!!! A Rare company that stands behind their service, ( too rare, sadly in these days....) The owners parents must be so proud!! THANK YOU!!!!

Helene Johnson

He was actually able to come earlier, which was a pleasant surprise. He was very efficient and eager to answer any questions we might have. He pointed out that the blower wheel for the furnace could use a good cleaning -- which would be good for air quality -- and provided information on what the cost would be. He was clear that it wasn't an emergency and could be handled in the future.

Kathy Hansen

Our furnace decided to die on the coldest day of the year. Within hours, Pronto was at our house and the next day we had a new furnace. They are prompt, professional, expert, and thorough.

Ernest Martin III

Tyler is friendly,professional and efficient. He is eager to explain what he is accomplishing and answers all questions. He is a credit to the Pronto family.

David Myers

Technician last week found motor on our air exchange unit had seized. Pronto was "pronto" in getting out in 2 business days, on time, and, as always, totally professional, congenial, and fastidious with keeping our home clean. We could not be more pleased with Pronto and their technicians!

Ken Munroe

Andrew was on time, professional and informative in the maintenance of my furnace. Also gave me info/advice on replacing my two water heaters.

Brad Fromm

Very professional company. They show up on time and call/text when they are on the way. They fix what is wring and don’t push you to buy a new furnace. Highly recommended!

Jana Nelson

Matt came for furnace tune-up and discovered our 20 year old furnace had major issues. Walked us through our options and we decided to replace furnace along with 20 year old A.C. Pronto was able to replace the very next day.

Frederick Kwan

HVAC & water heater replacement. Prompt response, on time arrival, proper surface preparation to keep everything clean, very well coordinated between removing, installing, plumbing, electrical and duct services. Excellent communication about the process.

D. C. Cota

Logan goes above and beyond to make certain that the system is at its peak performance level and strives to avoid problems in the future. Pronto has always been a company that I can count on for excellent products and services.

Joe Corbett

Pronto has been my go-to company for anything HVAC or water heater. Their communication and techs are always excellent, and on time!

Paul Heine

Pronto was on time, quickly diagnosed the issue, and got the furnace running. The service person reviewed everything in detail and discussed next steps.

Matthew Xavier

New furnace and heat pump installed. Was concerned that needed ductwork would block an already narrow path, but Haso did a great job positioning the new equipment and I actually gained usable space.

David Frey

Kevin and his team did a great job. Efficient, clean, professional, and thorough. Would highly recommend Pronto.

Kathleen Albrecht

My furnace stopped working on a cold January Sunday. Pronto was quick and responsive. Technician was here on time, and made the repair in under an hour. Thank you!

Kelly Pease

Chris was incredible. He was very knowledgeable and fixed what he could to see if that would work but also gave us options and cost of those options.

Wonhi Hurd

Jesse did an excellent job installing a new humidifier and a smart thermostat at my house. He is very knowledgeable with HVAC system and I am very pleased with the service I received. Highly recommend Pronto! Jack from sales department came to my house and gave me an estimate for replacing furnace and A/C. He was very professional and provided me with excellent customer service. Jesse came out and fixed the noise when furnace is running. He resolved the issue for me without costing me a big expense. He always does the superb work and we are very happy with his service.

Chris O

Great company. Knowledgeable and friendly. Highly recommended. Service department is great and Jack in Sales is great to work with. Not pushy.

T-Borg

Logan came out to do a furnace checkup. He arrived promptly at the scheduled time, got to work and summarized the work once they were finished. Clean bill of health for now, but with the age of the uniti, I know a replacement is in my near future. Pronto was out a month ago to provide estimates on a couple furnace/AC options and I just need to get on their schedule for that. At 30 years old, I’m heating on borrowed time! Thanks Logan and Dillon, and thanks to Pronto.

Dr. Madeleine Little

We woke up Christmas morning to a broken hvac unit and pronto was able to have someone out same day and help diagnose the problem. Good customer service!

Tougeu Ly

Tyler was knowledgeable and he was able to find he issue in very quickly. He also shared valuable information about my system.

Pat Carey

Keith did a great job, he was good to work with, and was able to diagnose and fix a complex issue!

Steve Engelson

Darren and his coworker were awesome. They arrived on time, did a great job of removing the old system and installing the new system. When finished he gave me a great overview of what I need to do to keep my new HVAC system running well. In addition to my personal residence I own 4 rental properties which Pronto provides service in Spring and Winter. Their service technicians are all extremely professional and do top notch work.

Mark Wolverton

Jesse was very good at diagnosing the problem and being able to fix the problem in reasonable time and showing me exactly what work was done. Thanks great job

Melissa Rowland

My AC went out on the hottest week this year. It took them a couple days to come out, but they were by far the faster out of the several services we contacted. Logan arrived on time. He had my repair done super fast and was very professional. He was able to answer all of my questions.

Brad Adams

Incredibly pleased with Pronto and their technician Jesse. My experience started when I received a bid for AC replacement that was $4500 less than the competition. It was completed when Jesse spent 2+ hours figuring out the issue with my home temperature zones and saved me $1500 for a replacement board. I highly recommend Pronto!

Veronika Skor

We used Pronto for the first time and they were beyond honest and helpful. They came out and didn't charge us because they ended up not being able to do a thorough tune up with the way a previous company had installed our furnace. I really appreciate their integrity and will for sure use them in the future for other services.

Bob Andersen

Chris from Pronto got our aging whole house air conditioning system to work on the brink of very hot and humid weather with overnight guests coming. He was very professional and highly skilled. He shared options with us and made observations about the risks and costs of operating such old equipment. We are very satisfied and grateful!

Sara Betts

We've used Pronto in the past and always had excellent service. So, when our 67 year-old furnace stopped working, we called Pronto as we knew it needed to be replaced. We also knew our air conditioning and water heater needed replacing too, so they were able to provide a quote for all 3 and we're very reasonable. 2 days later we had all new major appliances (they could have come the next day, but it didn't work with our schedule). The whole crew arrived on time at 7am and were done around 2pm They were all very professional. They even put plastic carpet protection down from our front door all the way downstairs to the utility room and wore shoe covers. We highly recommend Pronto. Excellent service, reasonable price, no trying to up-sell us on things we didn't need, and very responsive. A+ in our book. 👌

Laura York

Tyler came out promptly when we realized that our A/C unit wasn’t cooling properly on the hottest day of the year so far, a mere two days before our scheduled maintenance. He quickly identified the problem, fixed it, and performed the maintenance needed as well. He was friendly and professional and seemed very knowledgeable.

Meg Spartz

I have used Pronto 5+ times over the last 8 years to install AC (in two different houses), do boiler service, and install a new thermostat. They do a great job, communicate well, and very professional. Highly recommended!

Brian “AJ” Jacobson

Matt did a great job came in got right to work with in minutes he knew the problem and even had the part on the truck. He was able to repair with in 30 minutes. He then went through the entire system and took the time to explain so easy maintenance to get better performance

Kimberly Smith

Came home from vacation to my Air-conditioning not working. I was able to get a next day service call set up immediately. Service technician Ben was very nice and quickly identified and fixed the problem. The house was cooling down and I couldn't be happier with Pronto!

Erica Cross

Our old water heater started leaking, and Pronto was able to install a new one within 4 days. They were very responsive and conscientious during entire process. Highly recommend!

Heather Edam

Tyler was friendly and professional. He quickly fixed my AC, thank goodness! I will definitely call again in the next year when I’m ready to purchase a new ac unit

Kassandra Nelson

Logan was great! He arrived on time, was professional, and knowledgeable. He assessed and completed the job thoroughly and quickly, explaining along the way. He also made helpful maintenance suggestions. Will certainly ask for him again! Thanks!

Stephen Asp

Kevin was incredible. Very efficient and professional. Took time with me after he completed the install to run me through what he did and answer any questions I had. Very happy with new water heater

Korryn Leudesdorf

I have used Pronto many times over the years and decided to use them to install a ductless a/c unit. Kevin did an amazing job with the install by making sure all my questions were answered and going over all of my options prior to starting the job. I would recommend his services to anyone!

UpNorth Minnesota

These folks are prompt, professional and honest. Fixed our furnace fast when the temperature was below zero!

Donald Merrell

Joe arrived early and was very professional and informative. The team went above and beyond by even taking away branches left by the trimmers and cleaning my garage. Highly recommended

Drew Thompson

Andres and crew were right on time and really quick with the work they did. Once the job was complete they gave us a rundown on what was done and how best to maintain our new equipment. We will absolutely be return customers when the time comes.

saad zaheer

Darran, chris and matt did great job with my furnace and AC install. They went above and beyond to make sure everything was done high quality. I will highly recommend Pronto for HVAC needs.

Michael Upton

I've used their services before, and they are my go-to any AC or furnace issues. I have had outstanding experiences with the technicians. They are friendly, courteous, and take the time to explain the problem and how to fix it. I happen to see their promotion on a van many years ago and I haven't called anyone else since. I highly recommend them. I've always been extremely satisfied with the results and the costs.

Dan Witthoft

Needed a new central air unit. Heard the omnipresent radio commercials, was dubious. Contacted them, they sent a sales rep out within a few days, he was straightforward and honest. Didn’t try to upsell at all, presented facts and numbers, and waiting for us to decide according to our priorities. The install was scheduled a couple weeks later. They installed the unit, which worked great, until a leak was discovered in the refrigeration line. Not their fault, because whoever built my house is a joke. They responded the next day, and Logan came out to investigate. He didn’t have time to do the extensive repairs that day, but he charged the system back up and threw some dye in the line to isolate the leak. The unit worked fine in the meantime. Logan was out a few weeks later, spent the morning performing the repairs, and all is well, at no further cost. Logan was friendly, communicative and clear. A Pro, in the highest sense of the word. Throughout, all of Pronto has been extremely responsive, professional, and comprehensive. 2 hour appointment windows, which is pretty freaking spectacular these days. They text, email, and call before every appointment. If they’re running even a few minutes late, the office calls again. Fantastic company, great experience.

Brett Kistner

We just had a fantastic experience using Pronto’s home repair team! So thankful that they fixed our AC issue in less than 30 mins. Communication was amazing and the service speedy. Would highly recommend calling them!

J P

We’ve used pronto several times and each experience has been wonderful. We’ll use no one else!

Sandra Garzon

They installed a new Bryant unit back in June. I called today for a concern. Jess came and provided a quick answer/solution. They are very professional and keep you informed on progress.

Christopher Friend

Pronto to the rescue it was! Like the name, they were onsite for a furnace estimate and then a replacement in just days for my client. This kept closing of the property on track. The sales person was very knowledgable and professional. The install was scheduled in less than 3 business days and was completed in the timeframe listed. Hurrah! They have moved to the top of my HVAC rolodex (oh snap, no one really has one of those anymore). - Happy Real Estate Agent

TJ McCann

Our AC unit stopped working over the weekend. I called on Sunday afternoon and was able to get someone out the next morning. Craig was on time and fixed the issue in only a few minutes.

Jennifer Smith

Extremely pleased with the entire experience! From scheduling to service; there was continual communication. The technician arrived ahead of schedule, was thorough in the diagnosis of the problem, and promptly had it fixed! Highly recommend Pronto!

Mark Matejcek

Andres and his team were prompt and efficient. Work was completed in speedy but well executed fashion and they took great care to ensure the house remained clean as they came and went.

Sherry Bouyack

Pronto answered the phone and offered diagnosis of our heating / ac issue within a day. After the diagnosis they had an estimate to us within 24 hours. We definitely will use them for our repair.

Marybeth Nelson

Logan was great to explain how a mouse plugged up a function on the furnace,make it quit working.It was a relief to see it was quick fix! Appreciated the communication to come over early as well, thank you again Logan!

Alexa Van Dyck

Jack was kind, hugely informative, and helpful with his estimate of my new system. I’ve never done this before and as a new homeowner it was incredibly helpful to have someone take the time to explain what he was seeing to me.

Terah Ramaekers

We have had our entire HVAC and AC system replaced by Pronto plus their maintenance, and they have been so easy to work with. They are quick to respond via email, phone, and text, and it's super easy to get someone out on short notice on the rare occasion that something errors out. We are very pleased.

Michael Apolloni

Jeff was incredibly knowledgeable and easy going. We had him out to inspect our air conditioning unit and he gave us plenty of information and advice. Thanks again, would recommend!

Kaycee Jones

Jessie is an outstanding employee. He is knowledgeable and thorough. We have enjoyed working with him many times.

Reggie Klein

We were out of the country when our house sitter realized the AC stopped working. I asked her to call Pronto and Craig came right out to put in a new condenser. She said he was friendly and thorough, and got us back up and running quickly. Thanks gang!

Jack Pershing

I've heard their advertisements on the radio a hundred times or more...I guess the marketing department is doing its job. They came to mind when my AC started having issues. I called on a Saturday night (literally like at 7pm) and they had someone at my house on Sunday at 8:30am and gone by 9:30am. AC fixed and the price was fairly reasonable given they came on a Sunday and repaired ASAP!!

Marcus Harris

Logan has satisfactory performed his duties of the AC maintenance and Furnace heating maintenance with no problems or concerns , also he informed me about getting a new furnace installed and a new AC unit installed sometime in the near future.

Ann Watson

Pronto worked with us so that our air conditioner could be repaired while we were out of town. The technician arrived promptly and notified me ahead of time that he was coming. Since we were away, Tyler gave us a call to tell us about the necessary repair and its cost. I would give Pronto and Tyler an A+ and would certainly use them again.

Bev Grasdalen

Logan was on time, very friendly, courteous and efficient. He checked my furnace, replaced the filter and all with a smile. Pronto is lucky to have Logan!!

Grace Parker

Keith was very kind and though, he worked with his support technicians to install our thermostat. The only downside was the outrageous price. We were not expecting such a large bill over $2,000.00 for a thermostat replacement.

Larry Lampe

Pronto has always been on time and have made sure my equipment is in good working condition whatever part of the season it is. Would highly recommend them.

Sean McMahon

These guys have done a lot of work for us and have always done a phenomenal job. Couldn’t recommend them enough.

Jim Parnell

2020-Great service, friendly and helpful. I had put off having duct work replaced for 18 years — looks so much better and I can’t believe I waited this long! 2021- Got an improved filter system added to my furnace— should have done a long time ago as well. Thank you again! 2022- garage heater went out (not installed by Pronto) and you guys came through again— same day repair and saved the stuff in my garage that doesn’t do well when frozen. Thanks again!

Paul Johnson

Did assessment of my heating/AC duct system for zonal system retrofit. Results were that system could not be modified to provide zonal controls. Very professional and thorough

Chris Roforth

Jessie was on time and took care of my furnace in a very professional manner. Would highly recommend.

Virginia Smith

Chris is awesome. He fixed the problem guickly and now we have heat! We will call again when the furnace needs service. 😀 …

Jeanne-Marie Garay

Jeff arrived 30 minutes before the appointment time which was AMAZING because our furnace stopped working during a subzero Saturday night. We woke up to a COLD house Sunday morning. I called Pronto and was guaranteed a service appointment within 4 hours if the call (very welcomed news). I got a text notification with with a little introduction of Jeff the technician and his photo (love that feature). He made the repairs quickly with a wonderfully congenial manner while still maintaining a high level of professionalism. He was informative and helpful. We are more than satisfied with the service and will work with Pronto again.

SycoDad

Any company that installs water heaters on pretty much a daily basis knows what they need to charge to put one in. If you can't at least give a educated guess then I haven't got time for you. Peter gave me a decent final price on the phone. B***e wanted $90 to give me an estimate. Pronto was here and gone about 24 hrs after I called. Peter, Jamard and Travis were both great.

Carrie Puterbaugh

Pronto team initially repaired our 28 year old boiler - got it up and running in about an hour. The tech graciously offered that the system might work for several more years so absolutely no pressure to buy new. We did not want to take a chance so decided several days after the repair to get a quote for a new boiler. The Pronto sales person was responsive, gave us a good deal and the Pronto install team arrived & finished on-time. New boiler system w/a 25 year warranty looks and works great. THANK YOU, PRONTO!

Mpls Regen

Very great service and communication. I appreciate the email and text reminders and the text that the technician is on his way.

Pete Stanley

Had my furnace cleaned and inspected by Tyler. He was super helpful and professional. Communication on the front end was also great when I needed to set an appointment. I can’t remember who I spoke with over the phone, but she was great too! Highly recommend Pronto!

Trisha Sanders

Jeff was fantastic! He was pleasant and professional from the moment he walked in my home. He was kind and completed the job thoroughly and quickly. He even took the time to explain some pointers to me about my furnace - which was super helpful for a first time homeowner. I was definitely grateful for his service!

Roy Moeller

Great job! Chris was prompt and quickly diagnosed and fixed the problem. He was knowledgeable and professional. Only complaint was I was told someone would be here at 7:00am and it was almost 8:00am before Chris showed up.

Jason Drefahl

Pronto came out next day and quickly diagnosed problem and fixed the issues. Robby was excellent and clearly explained what needed to be repaired and took the time to show where the issues were and reviewed options and recommendations. Extremely professional and Robby was very knowledgeable and experienced. I will be using Pronto for future heating and cooling maintenance and service needs. Thank you!

Joseph Stallone

Tyler was professional, knowledgeable, respectful of our home and very pleasant to be around. He did the job very efficiently. Gave us useful information about our appliances. We would highly recommend him.

Joseph Wright

Craig was a fantastic troubleshooter and resolved the lockout issues. Very professional. Thanks, Pronto.

Danny Smith

We purchased our HVAC and changed to the thank-less water heater using Pronto's service. We are using Pronto for maintenance on the appliances. Great job, great service, in time, well organized and efficient at a fair price. Thank you for all the technicians for their expertise and great work. Tony

Barb Kastens

Chris is a great technician, very polite and obviously knows his job very well. I also liked being able to put this repair on my no interest card from when you guys installed my new AC last summer. Thanks for the great service!!

don B

Joe H did an excellent job! Explained what he did and was very professional, courteous and engaging.

WIlliam Brohman

I am going to comment about my total experience with Pronto dating back to my furnace going out in March. Let’s just say they have been awesome to deal with, from the time we called them when our furnace went out on a Friday and they got here the next day to diagnose the problem, to having someone here on Sunday to help us decide on which furnace to buy, and finally having it installed on Monday. Then when you have any service questions they are responsive and helpful and will come out the next day. Finally to today’s visit, we were having an issue with our AC unit not working, and come to find out when they were installing our new furnace they accidentally put a wire in the wrong spot. Not a big problem, it’s a tight space at weird angles, mistakes will happen. It’s what happens after that that makes a business. Pronto came out, fixed it and apologized. That is service, I know to many companies that would have charged us a trip fee or a service fee to come out and fix a simple mistake. This is why I would recommend Pronto to anyone who needs HVAC service.

Greg Fletcher

Excellent work, fast, professional, got our furnace running with a new induction fan. Checked out rest of furnace and we’re back , up and running.

Janitta Almquist

I’ve had Pronto out for all of my heating and air conditioning maintenance and issues. Robby has often times been the technician. He’s always explained the issues to me, and fixes them quickly. The prices are very fair for the work that they do. A good group of people including the person who answers my calls.

Cheylle 4health

Professional & seamless process. It appears that A/C manufacturers have planned obsolescence. My unit may be 15 years old, but was informed that refrigerant is low and that kind is no longer available. If it gets any lower the A/C won't work right and will need to replace the unit. I am not happy with that news as the unit has worked fine, but was happy that Craig was honest and upfront with me.

Sunoh Choe

Jack was my sales person and was very patient, informational, thorough, and worked with me on getting a great deal. Installers were also right on time, professional, meticulous, efficient, and cleaned up afterwards. I compared the quote and initial experience with five other providers and ended up choosing them. For how smooth it was to schedule the installation and replacement of a new water heater and furnace with only a weeks notice, I would definitely recommend them.

Casey Jackson

Blaine and the whole Pronto crew were fabulous to work with! We got a few quotes for a whole new heating/cooling system and a removal of an old boiler. It took a few days but they worked so hard and did such a great job. They were prompt, arrived right away in the morning and communication was excellent. We will definitely use them if needed in the future (hopefully not for a long time! Ha!)

dave l

I've used Pronto in the past and will continue in the future. I trust them to be fair and honest with me. Update! Just had Pronto put in a four head mini split by Bryant. These guys do fantastic work cleaned up great and courteous. Update, just had pronto put in a new head and Bryant system in a rental property. I can’t believe they tackled a very complex problem with a very successful outcome. They’re the best!

William Forsman

The Technician was knowledgeable, courteous, and worked quickly and efficiently. He took me through my furnaces health and made recommendations on updates, but there was no pressure. I’ve worked with Pronto for over a decade. Great company!

Laurie Micheau

Eight years ago my heating system broke down on a frigid day and pronto was the only company that was able to get to me quickly. They installed a whole new furnace system and their service ever since has been amazing. Their name, pronto, is very appropriate they are always on time and provide the best service I could ask for. I very highly recommend using them. They are not the cheapest company in town but you definitely get what you pay for. Worth every penny!

Alan Joel

Ben was outstanding from the moment he arrived. He was so unflappable, efficient, interpersonally skilled, and a gentleman. What a great service tech. Pronto is fortunate to have him.

Shelly Feldman

All I can say is wow! I highly highly recommend Pronto! Long story short I had my furnace tagged, meaning no heat in the dead of winter. Service plus could do nothing. I panicked and called who was on my furnace and they were a joke. Sent me out a salesman, not a technician like they said. Fast forward to Pronto. They had someone out within a couple hours, yes additional fee for after hours, but we are talking heat people, and it’s minimal. He confirmed the problem, was back out the next day with the parts and I have heat. Now for the technician. Joe. Couldn’t have been nicer. Very professional, clean cut, honest and just a great worker. Pronto should be so lucky to have him. In addition, Robbie joined him to help. Another totally professional, clean cut, honest worker. I can’t recommend this company enough. Thank you Pronto!

Fran Fabrizio

Pronto replaced my 30 year old furnace and AC with new systems. I appreciated the pre-sales process - they were very patient, knowledgeable and responsive as I did very thorough research on what I wanted. I never felt pressured or upsold throughout the process. Install day went flawlessly, the team was professional, efficient, and tidy, with great attention to detail. I cannot speak to ongoing support yet as the install was just yesterday, but so far I am pleased and confident that I will be well supported moving forward.

Reggie Robinson

Darren, Gus and the entire Pronto Heating & A/C team did an exceptional job in every aspect of their installation of our new zoned, multi-stage furnace and AC system. Their demonstrated levels of professionalism and attention to detail were exemplary.

Nathan Thompson

I had AC installed on an older home that did have central heating. I worked with Mike for the quote, and Kevin for the installation. Within a week of contacting Pronto, the A/C was installed. They were all on time, professional, and wonderful to work with. Highly recommended! Thank you!

mike buchholz

Matt is a really nice guy. Helpful! I really like pronto !

Judson Kanwischer

We could not be happier with our experience with Haso and his crew. It was a big job requiring expertise. They were always on time, respectful and hard working. Haso would always work with us on any questions to make sure we were satisfied and happy. We will be a loyal Pronto customer and recommend them highly to anyone.

Gary LeTendre

We've had issues with our A/C unit twice in the past couple months, different issues, and both times Pronto was very quick to help us out. Our technician Chris, was very friendly and knowledgeable, and was able to quickly fix this issue both times.

Andrés Merchán

Sales experience: Mike did a great job explaining our options, breaking down the costs, and making sure we understood both the technical and the commercial terms. We needed urgent service and he made sure we had everything solved in one day. Service experience: Kevin, Joe and the rest of the crew did a great job with the installation. They were very professional, friendly, and polite. They communicated with us throughout the process and then explained the details of the equipment's operation. Also they made sure everything in the house remained cleaned during and after the installation. In both cases they were very respectful and followed health protocols in terms of wearing masks, social distancing and cleanliness. Highly recommended!

Beverly Joseph

Charles was a wonderful tech. Spotted the problem and helped me resolve the problem and restore the desired temp of 70.

Marita Darling

This is my first time using this company and I am very pleased with the professionalism and punctuality of the service technician Danny and Darek. Very kind and efficient. They gave me good information about my system and recommendations. I was so impressed I sign up for the yearly maintenance program.

Rick Kruger

You can't expect more. They were here on time. Finished on time. And most importantly dealt with a curve ball I through them extremely well. We are adding heat to our garage. I had them in before the sheetrock was in place. That created an issue with the installation of the heating unit. They were willing to install a sheet of sheet rock on the ceiling for me before they installed the heating unit. They were problem solvers, not problem creators. Great experience. I will certainly use them again. Give them a try.

Jim Lynum

Same-day emergency service on inoperative central air conditioning. The service tech, Matt, even arrived before the start of the projected service window. Quick diagnosis and repair. Bring on the hundred degree weekend!

Julieanna Bowen

Our technician was quick, on-time, friendly and professional. I would totally recommend

Ian Drummond

Blaine and his team installed a new boiler. They were courteous and explained everything. Cleaned up completely before leaving. Great job! Most recently Matt did a tuneup on our very old ac unit and was thorough and friendly.

Ray Betts

Logan showed up today and was courteous, respectful. He promptly evaluated the problem, explained what needed to be done, and took care of getting our AC unit back in working order. We greatly appreciate his service and thank him for his work. I also want to thank Linda for getting our appointment set up today and getting things rolling. I am happy that we chose Pronto and wouldn’t hesitate to call them again for service in the future. ..... I am updating my Summer review .. (3-8-2022) Today a whole crew of great men stopped by the house to replace my aging Furnace, Water Heater, and AC Unit ... They were prompt, courteous, and got the whole job done in one day. We are as thrilled with Pronto as much now as we were this summer when Logan showed up and bailed us out of our AC issue ... Thanks to Mike for getting us set to go and to Haso and All the rest of the guys that made our house a warm home again. Thank You All!!

John Traul

Heat went off in the middle of the night. Called Pronto at 7 am, they were here by 8:30 and had furnace running promptly. Jeff was professional, a can-do guy, and very knowledgeable. He not only fixed our issue but also gave us several suggestions to make our home more efficient and advised us on how to avoid future issues.

Robert Allan Paul

Logan was on time, super helpful and completely professional. An absolute pleasure to work with and Pronto will be my first call for any HVAC service in the future!

amy corrigan

We’ve had A/C, furnace, water heater, and humidifier installed by Pronto over the past 12 years. Today they came for maintenance. Technicians and services are always so great!

Casandra M

Incredibly professional, direct and answered all my million questions, responsive, and cleaned up very well. I highly recommend Jack as a first contact.and Kevin and team did outstanding job installing, troubleshooting and cleaning up. Clearly know what they are doing and efficient

C Thames

Very professional and honest. Gavin informed me that my systems were old, and that I should consider replacing them, but didn't force anything. He was even kind enough to help me set up an appointment for and estimate on the replacement of my equipment! I told him about a promotion I received from Pronto the day before the appointment, and though he wasn't aware of it himself, he still honored it, which was great! Highly recommend!

The Michael W. Johnson

Ben Meyers was the PRONTO technician. He was a very pleasant young man. He arrived at our scheduled time and went to work checking my A/C unit. Ben determined what the problem was, low coolant, and proceeded to add coolant to the system. He told me that given the age of my A/C, I should regularly check to see if it continues to produce cold air. He said if the cold temperature diminishes over the next couple of months, then I have a slow leak. Again, given the age of my unit, it would warrant replacement. This was not good news, but I know what may be in my future Ben was a great technician. He discovered my problem and took care of it along with advice on what may be in my future. I would definitely give Ben 5 stars and will definitely call PRONTO again.

Jean Wheeler

Logan was awesome best service ever. You can send him anytime to my home.

Adrianna O'Brien

Excellent, professional work. Haso and his Pronto team installed a new water heater, A/C, furnace, thermostat, and UV light for us. They hauled away all the old equipment and cleaned up. He also figured out how to move our thermostat to a new (better) location. I am so happy with the work they did. He was also friendly, on time, respectful about wearing a mask and keeping our house clean. Pronto is a great company.

Emily Moore

Robby from Pronto was awesome! Very professional and took time to show us how to do some general maintenance on our own. He was able to answer all of our questions. We contacted the company in the morning and had service early afternoon the same day. We were extremely pleased with the cost. Highly recommend Robby and Pronto!

Linda Draves

Chris was aware of the service history of my furnace. He explained in detail the items he would be checking and he would let me know of any concerns. Turns out the system's been running wonderfully for many years as a result of Pronto's attention. Chris is obviously interested in doing a top notch service for his customers. I really appreciate Chris and the work that he does.

Jennifer Johnson

Matt was professional, very helpful and knowledgeable. He didn't try to sell us additional products or services and provided honest feedback. Thank you Matt and Pronto!

james porter

Communication was superb. Tyler the technician was fantastic. Friendly, knowledgeable, worked quickly and fixed it right away. Unit is running tip top.

Scott McDaniel

I was at work so I didn't see the tech who came out. My wife said he was great, very patient with our dog who barked at him constantly. He was very efficient and was early for the appointment. Pronto is an excellent company and I highly recommend them.

Bonnie Hanson

Jeff was amazing! We were having problems with our AC and he came out (twice). He was prompt, kind and willing to explain things to me in a way I could understand. Honestly, I just didn't expect much, we purchased the unit a year ago and expected some push back when we called to say it wasn't cooling to our expectations. Everyone we spoke to was helpful and responsive. They were able to come out the next day (both times) which we really appreciated. We're now completely comfortable and truly thrilled with the service we received from Pronto.

Chase Grieves

Tyler was great! Showed up early and hit the ground running. He was incredibly patient listening to my 'poor' description of the A/C problem and answering my numerous questions. He expertly navigated the various systems controlling the A\C and HVAC unit and identified multiple potential problems right away.

Mark Ferguson

They showed up on time and repaired my A/C unit within 15 minutes. Very cortious and professional. I recommend Pronto for year HVAC maintenance.

Jody Weinberg

I'm very pleased with Pronto's representative Travis.He came out today to evaluate what was going on with our water softener. It turned out to be a very simple switch that wasn't "on." Travis was one of the nicest, most friendly, pleasant, kind to our dogs, neat & clean service people that's ever come out by any company. I highly recommend them!!

Lawrence Greenfield

Tyler was awesome very friendly very knowledgable explained everything we were going to need when he diagnosed the problem being water in and around the furnace and did a fantastic job to get our house all warmed up again. Fabulous service technician blessed to have him on your team.

Bryan Prescher

Great experience with Pronto. Was able to schedule service the next day after our AC stopped working. They arrived on time, quickly diagnosed the problem, and replaced a capacitor in our furnace. Had the parts with them and were done in about half an hour. Highly recommended, and our technician Ben was very courteous and knowledgeable. One of the best home repair experiences I've had in a while. Thanks, Pronto!

Elizabeth Anderson

Eli and his team were professional, helpful, and clear in walking me through what was done and what I needed to do to keep it running smoothly.

Tim Reiners

Appointment was set up quickly. On time arrival. My utility room has never been as clean as they left if!!

Sharon Doelz

Center Point Energy shut off the house gas due to an old valve gas leak. Jesse from Pronto came out and diagnosed the needed repair and scheduled me asap for the fix. It’s an old house and Jesse knew what needed to be done. He worked hard and he has such a positive “can do”attitude. The heat is back on! Thank you Jesse and Pronto!

Jeff Herold

Our experience with Pronto was terrific! They responded promptly when carbon monoxide was detected in our home and we needed timely service to replace the boiler. Keith, Blaine and the others were professional, courteous and respectful of our property. Though these projects aren't inexpensive, we felt we got an excellent job for our money. We highly recommend this company.

Mike Dieter

Matt from Pronto did my Furnace Tune Up today. He was very knowledgeable and professional. I was impressed with the detailed checklist that he used. It's comforting to know that everything was looked at and will work well this winter!

Wale Sanya

Robby is a super star!⭐✨. He arrived on time and was very professional! He diagnosed the issue within 5 mins as a defective motherboard. He went to get a new part and installed. He also checked the filter compartment and gave me very useful tips on air filters and how to maintain my furnace/ac so that it would work efficiently. Thanks Robby! Great job! Thanks to Pronto as well for being able to give me an early scheduled appointment on a very short notice over the weekend! Great company and staff! I'll definitely use them again!

Adam Colyer

They charged me 279.99 and 180 for the “inspection”. Part on Amazon was 29.99 and the guy was here for an hour. Quite pricey if you ask me ?? Something to consider

Andrea Turgeon

I have used Pronto for years. My outside temperature sensor was shot, so it was reading on my thermostat as anywhere from 117 to over 200 degrees. Logan swapped out the sensor and had things up and running again in no time at all. Logan was so pleasant and absolutely professional. I can always count on Pronto to do right by me. Thanks Pronto!!

mary nielsen

Ben needed to check the AC system to locate problem. He found the issue, ordered the part and, explained to me what he found and did. He left me with a good feeling that the AC issue is being dealt with.

Michelle Cortez

We needed a standard furnace tune-up as part of the inspection/closing on our house. Pronto was doing appointments for two months out (it was June, to be fair, so not likely to be a rush job). But we were moving in less than a month. They arranged to come the next day. Jeff did a great job; no issues. We appreciate the customer service!

Leslie Delzell

So far we've had a great experience with Pronto. They just finished installing our ductless AC units. Out of all of the companies we got bids from they had the best price, quality products, a great warranty and a quick turnaround time. When it was time for the install, they were on-time and very responsive. I'd definitely recommend.

Westly Henry

First rate through and through! From Keith's initial assessment of my needs through Greg's help and then Joe's installation I could not be happier!

Scott Guilliatt

Matt and Pronto did an excellent job. Very happy with the customer service. Outstanding.

Doug Farmer

We had out furnace replaced as the old one was acting up on the coldest days of the year. And, right on the holidays as well. Pronto bid us a new furnace and installed it on Monday after New Years. With a 7am appointment, they were here at 6:45. Installation was complete 6 hours later after a crew of 3 worked to replace the furnace, humidifier, zone controls and thermostats. Everything was cleaned up and done very professionally. We are quite happy with the service.

Garrett Sundin

Logan came out at noon on Sunday, after our furnace went out on Saturday night. He was professional, respectful of our home, and he diagnosed our issue and installed the replacement part in about a half hour. The service was expensive as hell because it was a holiday weekend, but we’re happy to have our furnace working again!

Toby McKenna

We were traveling out of town and our heat stopped working. We contacted several other companies but Pronto was the first to respond. They were easy to schedule and work with even from several states away. Our issue was fixed and we were able to enjoy our vacation without worrying about our house. Thank you.

Chris Gould

I have used Pronto to install a new humidifier in my central heating system and to replace a garage heater. ALWAYS a pleasure to deal with from the phone people to the service technicians; easy to get an appointment, on time and I appreciate that they are not always trying to up-sell me into something I don't need. Highly recommend.

John Barrett

Had a replacements for furnace and AC installed. Super professional, knowledgeable, and friendly group of guys all the way from start to finish. Pricing was good, too. Couldn't have imagined a better experience. Five stars, all day, all the way. Go PRONTO!!!

Johan Aasheim

Andres and the Pronto team did a masterful job installing our new furnace and a/c. Very courteous and professional. From pre-sales to installation, Pronto was top notch with excellent communication throughout the process.

Lizz Narum

Pronto's service is always exceptional. They installed my HVAC system almost 10 years ago and any issues have always been covered quickly under warranty with no hassle. Today's technician was Jessica, who gave me great advice when I asked about upgrading my thermostat (and saved me money on top of it!) She also did an excellent job explaining the maintenance and repair she completed. I never hesitate to recommend Pronto to friends because I know they will get honest, professional quality service.

Konstantin Glukh

I highly recommend Pronto for their professional and friendly service. We hired them to install new high efficiency furnace and water heater when we moved into our home in 2015. It was not an easy task in a '1974 4-level split, most other HVAC companies just refused to bid. Pronto also replaced our 20-year old AC unit this summer and responded to a furnace service request the same day I called. Wish cable guys would learn from them :).

Kristian Moe

Everyone employed by Pronto does an amazing job! It all started with Mike coming out to our house to give us an estimate. He was very thorough and clear on what type of products we would be getting. Then our technicians Joe and Ryan came out and did an amazing job installing a new furnace, a new AC unit, and a water heater. All of these employees were professional and kept me and my wife in the know of what was happening. I highly recommend Pronto to anyone who needs a tune-up, maintenance, or new products! A wonderful company that puts their customers first!

Gary McDonald

Kevin and his team installed a new furnace, AC, and humidifier. They did a great job. They arrived on schedule and got the work done in a reasonable amount of time. They covered the carpet to keep it clean during the install. Everything was cleaned up when the left.

Tim Schmidt

I’ve used Pronto a few times now for HVAC maintenance and they have done a great job. Reasonable priced and their techs really seem to know what they are doing. I’ve worked with many companies over the years and these guys are one of the best.

Dave

Pronto is excellent. They communicate well and their service people are always prompt, efficient and courteous. Darren was good to work with, explained what was happening, cleaned up totally after completing the work. All excellent.

Greg Stephanie

Robby was very efficient and thorough when he came to do the annual check on our furnace and air conditioner. He even checked out one question we had about some duct noise and recommended a duct cleaning company for us to contact. We're very pleased with the products we've purchased from Pronto Heating and the service they've given us over the past 17 years. 9-22-2020 Update: Robby came again for our annual heating maintenance. As always he was polite, friendly and efficient. Replaced our filters and will be back in the spring to take care of our AC. No fuss, no muss. 10-14-21 This year Jeff came and did our annual fall maintenance. Very friendly and cordial. I trust Pronto to do a professional job, so after a brief chat, I left Jeff to do his job. He was so quiet and efficient, after about an hour, I thought I had better check on him. He had just finished and was coming up the stairs. Said everything looked and operated great and my invoice would be emailed and left. Everyone at Pronto has been super.

Matthew Strumpf

Matt was great. Not only was he super professional and did the work in a timely manner, but he also explained everything so that I could understand how the system works. Would recommend Matt and Pronto to everyone!

Deborah Zachman

Tyler was great!...prompt, professional and pleasant. here and completed the furnace tune-up and cleaned and installed new filter in a bout 20 minutes.

Skip Senneka

Matt provided the kind of customer service experience in resolving our HVAC system issue that a consumer can only dream about! It was a very quirky problem, but he worked it patiently, persistently, and professionally. He's my nominee for Service Tech of The Year!

Julie Du Lac

Chris did an excellent job, once again! Very professional and gave me several options for a new furnace. I highly recommend Pronto, as do several members of my family.

Krish Ganesan

Jeff did a great job fixing our humidifier leaking water due to a clogged drain. Service was quick, price reasonable. Highly recommend Pronto!

Ashlee Cherne-Hendrick

Pronto was awesome and really came through for us. A lightning strike impacted our house, and Pronto send someone out first thing in the morning on Monday to assess the damage and attempt to repair our Mr. Slim AC unit. After spending several hours on it, it became clear that it wasn't able to be fixed even despite some heroic efforts on Jesse's behalf, and we needed to install a new AC system. They got a crew out here two days later to get it all done for us, and we couldn't have been happier with their service. Everything works great, and Kevin and his crew were fantastic.

Allie Fetrow

Having a great experience with home maintenance is sadly not something you can count on. So we wanted to be sure to share the exceptional service we had today with Jesse from Pronto. The whole thing started with great communication from the main office, both when scheduling and with regard to arrival times. Then Jesse managed the job fantastically. Not only was he friendly and professional, but he clearly knew what he was doing and went above and beyond by finding the part we needed for our repair and making the trip to get it so we didn’t have to wait for the repair to be completed over the weekend. We will definitely use Pronto- and hopefully Jesse- for future repair and maintenance. Thanks for making a not so fun job of home maintenance such a good experience!

Boyd Savage

I have been very pleased with the prompt attention, responsiveness, professional treatment, quality of work and value we’ve gotten from our project with Pronto. They replaced our 25 year old furnace with a new HE unit and also replaced our aging hot water heater with a new commercial grade hot water heater with more capacity and a high recovery rate. They showed up exactly on time, did a very good quality job, and communicated throughout. They cleaned up well after themselves and carefully explained everything they did. I would not hesitate to recommend them to anyone who needs HVAC work or water heater replacement. Very happy customer!

Linda Wareham

Everything about our experience, from working with Jason to schedule, to Jim coming to give us the estimate, to Andres and Joe doing the actual installation, was positive. We had a range hood installed which needed to be vented to the outside. Andres and Joe were on time, made sure to answer any questions, did an excellent job and left the area clean. Everyone at Pronto was professional and extremely pleasant. I highly recommend them!

Shane Gatz

Communication from Pronto has been great. The tech was early and very professional.

Cynthia Burns

Thorough annual maintenance performed and explained one minor issue he saw and showed us the part that might need replacing in the future.

Joyce Sidman

I've used Pronto for years for repair, installation, and maintenance. They are very professional, efficient, and knowledgeable.

Jenny Reyes

Great job as always! Fantastic customer service. Friendly, professional, and polite.

Sara Gephart

AMAZING service. Professional and always on time. The technician took the time at the end of the job to patch an unrelated leak for me in my basement. Super happy with Pronto!

Alicia Shallom

We moved recently and had no idea how our furnace and thermostat worked. Andrew was very patient with are many questions went through everything with us in detail. Didn’t try to up sale us any products we didn’t need. We’ll definitely be using pronto from now on for any AC and Furnace needs. Highly recommend them. Thanks again Andrew!

Joel

Excellent experience with Pronto! Logan was very nice and knowledgeable and did a great job servicing my ancient furnace. I had called 4 other places before Pronto…I’m glad fate put us together! Thanks!

Rochelle Woolley

Ben was actually early (which was great) for the appointment and helped diagnose some problems we were having with zone heating. He was most professional and explained in detail the work he did as well as additional work we should consider for the future. I would highly recommend Pronto services to anyone looking for responsive service.

Justin Trautwein

Ben did an excellent A/C tuneup. His communication was excellent, as he was super clear about the process. I hope to see him in the future! Keith did a great job, as usual. He is friendly and very professional - always showing up on time and works diligently. He's been our technician for a number of years now and I'd highly recommend him, as well as Pronto! Chris and Jeff were on their game, diagnosed our difficult furnace issue, and gladly took the extra time needed to get it right. Super personable guys too!

Jeff Crist

Travis was timely knowledgeable and fixed my issue very quickly. Extremely satisfied

BJ Letourneau (bleto77)

Eli & Tony came out to do an AC install for us. They were here on time and done before lunch. Very well done and professional. The new unit looks great. Thanks! UPATE - Robby came out to help troubleshoot a furnace issue. He was excellent and helped find some new issues. Highly recommend and will be requesting Robby in the future.

Craig Amundson

Tyler was prompt per his text before arriving. Asked the right questions and was understanding to my needs. His was quick but thorough and would recommend him hands down. Thanks Tyler! Craig Amundson

Mark Behl

I called Pronto at 1am Saturday morning due to our furnace going out. Someone (US-based) answered and left a message for the morning team, which called me at 7am and set up a 1pm Saturday appointment. Matt, the technician, was on time, friendly, communicative, and knowledgeable. My first "furnace repair" experience, but so happy I called Pronto.

Luke Healy

mike showed up on time and was very pleasant to work with, showed us options for our situation and gave a quote for installation to meet our needs. I would recommend pronto heating are air to anyone in the area.

Marc Kalscheuer

Keith was very knowledgeable and helpful. Was able to fix my a/c unit and educate me on the issues. He also prepared me with a realistic timeframe for possible unit failure in the future.

Dylan Benoit

Pronto Installed a new HVAC system for me and they did an awesome job of EVERYTHING. The crew was top notch and met all my expectations

Carolyn Kruse

Pronto replaced my A/C and furnace a couple years ago. Logan sold the system to me and was involved in installation and servicing the unit. A couple days ago, Joe, performed routine maintenance. Both Logan and Joe are personable, patient, and generally have great customer service. I've been very satisfied with my purchase from Pronto.

Ann Schwager

Pronto service people are always prompt, courteous and professional. Great job, explain what they're doing, and provide recommendations on what needs to be addressed now or in the future.

Tim Kelm

Fast and friendly. Great service. Explained things about the system. Arrived on time. A++++.

Edward Breun

Tyler was courteous, clean, knowledgeable, and completed the job in a timely manner. Very impressed with the service.

Matthew Munson

Scheduled a quote online at 1900 and received a call back in two minutes! Tech came the next day and it was an excellent bid. We decided to go with Pronto. Installation was done the same week. Fast, friendly, and very professional. Most importantly the AC works awesome. I would recommend Pronto.

Doug Thomas

Jesse arrived right on time and did the annual preventative maintenance on our furnace. He took the time to answer our questions about our humidifier, indoor air quality and other HVAC issues. Great job!

Dick Powell

Pronto team arrived on time - worked diligently - and did a great job. That must be why their name is Pronto. By the way, this was our second time using Pronto for our air conditioning needs.

Don Pearson

The entire crew was fabulous! Blaine did a wonderful job, so professional and informative. They would manufacture their own parts and pieces to make everything work and fit. They were so kind to take time to help us apply our app on the cell to regulate our thermostat. Thanks again .

Giovanna Ingram

The stress of not having something that you purchased work was met with a friendly staff that answers the phone without pushing buttons to get to somebody. Immediate repair service at your door diagnosing what is wrong within a day (if that), it wasn't an emergency, but if it was, it may have been sooner like hours. Professional, nice guys that are patient like the installers, the repair crew and the owner is very caring about the business he's running. I highly recommend Pronto located in Edina but they service everywhere as I've seen their trucks around.

Jeffrey Anderson

Had them down for 5 stars until the inspection process which just isn’t very good. We had a great install crew who did a fantastic job. Had a furnace, a/c, water heater, and garage heater installed which I’m very happy with. Wasn’t told I was required to schedule and be there for inspections and thus waited about a month before finally calling Pronto and asking what was going on with inspections. Finally scheduled them and MN state inspector guy doesn’t even show up. Initially very happy but left with bad taste in mouth. They do good work though. 3.5 stars out of 5 because of poor inspection process and communication.

Thomas Sallander

Great job, always look forward to the Pronto guys. Furnace went out coldest day of the year. Called in morning and Pronto had problem solved by afternoon. Thank you Pronto!

Nathan Gruman

The Pronto technicians showed up on time, were very professional, and did a stellar job installing a new system. Chris, Eli, and Hunter did a wonderful job. I am very pleased and would call them again without hesitation.

Mike Newman

I have used Pronto for my air conditioning repair, and most recently furnace tune up. Both times they show up on time, and get the job done. The furnace tech checked combustion, intake, burner condition, removed and cleaned the thermocouple, blew out the waste water trap, and cleaned the fan blower. Far more than any technician from another maintenance contract have ever done. I'm impressed with the technicians quality of work and the fact that you can get a timely appointment from Pronto, especially when you need repair.

Marie Pivaral

Travis was on time and did an excellent job in replacing my ancient water heater. He and his assistant Josh were exactly on time, were polite, friendly and professional. They were efficient in the work they did, explaining what I needed to know and left the place cleaner than it was when they arrived. I’ve used Pronto in the past for a new AC and Furnace and the quality and friendly staff is what brought me back this time.

Katherine Kumar

Very responsive and proactive. We called main line right after 6pm asking to send us professional since AC was leaking... Jeff came and was able to fix our leaky AC so efficiently, explained everything and provided tips for the future. By 8pm we had AC fixed! Absolutely would recommend Pronto and will be switching our service to them as well for the whole house.

Ashley Stark

We had Pronto out to replace a furnace and ac unit for us. Super happy with this company and the technicians. Seemed to know what they were doing and when the air was blowing cold, they quickly diagnosed the issues and replaced our thermostat at no additional cost. Would highly recommend!

Paul Jones

Pronto was great. We have used them for replacement of a furnace and AC, and most recently installation of a mini split for an addition. We added some extra work with a bathroom vent needed for our addition and had to move the location of the heating unit due to other construction issues. Jim and Haso were great and adjusted to meet what we needed. Very responsive during a busy time and great work.

mary ann Miller

Keith was prompt and knowledgeable. We are very pleased with the level of service he provided for us. We've used Pronto in a couple of our homes and have always received topnotch service from the call center to the onsite service personnel. They provide excellent communication during the entire service project. 5-Star service!!

Carol Berg

Jeff had me smiling from the minute I met him. He was prompt, confident, and knowledgeable. He answered the so many questions I threw at him and still gave me the impression that he wanted to be at my house fixing my problem. And he did fix my problem. Everything works as it should now but I always have good results when I use Pronto. I love them! Thank you!

Jamie Brown

Eli and his team did a great job installing my new furnace and ac, explaining everything and cleaning up before they left. The next day I had a noise coming from the unit and contacted my sales person, Jack. Pronto responded right away to my issue and Peter came out within an hour. He quickly identified and fixed the problem. Very prompt and courteous service! My experience with the entire team has been top notch! Thank you!

Ellen Ruth

Very friendly and non-pushy with the estimates. I ended up using a different company, but they are very nice and affordable.

Kevin Murphy

Pronto has worked very quickly to diagnose our problem in our heating and A/C every time we’ve called. Efficient, friendly, knowledgeable. In a word, fantastic.

pam Gagnon

Matt was professional, friendly and happy to explain the services he provided.

Sean McStravick

Logan was amazingly prompt and very informative, made sure I understood all of the steps and reasoning. Great service!

Matthew Bloom

Andrew was professional, knowledgeable and got our system up and running again. His explanation of the system installed and options for repair and or replacement where thorough so I could make an informed decision on what steps I wanted to take to get the unit working again. Getting the quality information with no sales tactic was a nice change from other HVAC companies i have used. I would highly recommend using Pronto for your next HVAC service! Thanks Andrew!

Dick Coller

Pronto’s service was incredible. I called and they reminded me my furnace was still under warranty. They had a service rep there the next morning. Jessica was very personable and professional. She quickly diagnosed the problem and checked out the furnace complete operation to be sure there were no other issues. She ordered the part, picked it up the next morning and installed it that afternoon. Job well done efficiently and to my total satisfaction. I highly recommend them.

Curtis Hedman

When I decided to replace the 20+ year old central A/C unit in my home, I first contacted Pronto, who had installed a new HVAC system for my second story about 10 years ago. Was contacted immediately, and was provided with a couple of options. I chose a new system much like the one installed upstairs, and was able to schdule the install within a couple of weeks. The primary installer, Andres, arrived right on time, did a quick job removing the old hardware, and with the assistance of Robbie, another Pronto technician, installed all new hardware - compressor, evaporator, drain pump, and new lines. All of the Pronto personnel were friendly and personable, and very professional. Once the install was completed all the work areas were totally cleaned up. Once again Pronto met and exceeded my expectations for quality, professional personnel! Thanks!

Ellie Short

*UPDATE* Jeff is a legend!! After ordering parts, Jeff was back within a day and a half to fit them. It was a little tricky but nothing he couldn’t solve - so so pleased with his service. Fantastic problem solver, especially when things get frustrating. So pleased to have AC again!! Really impressed with Jeff’s knowledge with Bryant / Carrier systems, hands on approach, and willingness to fix even the trickiest/challenging of jobs. I signed up for a maintenance plan - so pleased to have Pronto on board!! I called Pronto based on a recommendation from a friend after we’ve been struggling for a while with issues with our Carrier Infinity HVAC. We’d already a few people come out over the last few months, there wasn’t much progress with diagnosing or fixing any of the issues. Jeff from Pronto came out today and we have a diagnosis and a plan of action. Genuinely could not be happier or have more faith in a technician, he was personable, professional, explained everything he was doing as he ran the diagnostics tests and explained his plan of action. It’s an expensive repair but Jeff was the first technician that made me feel confident that our plan was best way forward. Also, he was great with my big, loud and anxious rescue pup. Thanks Jeff!!!!

Kate Grandelis

We have never used Pronto before but based on their high ratings called them when my Mom's air conditioner quit working. From the service technician, Chris, to the sales rep, Jack, and the installation tech Kevin, the entire experience was great. They were able to get Jack out the same day once it was determined the unit couldn't be repaired, and then the installation team out the very next day. Great service all the way around!

Pamela Brown

I have had Pronto take care of my heating and A/C for many years and it is a load off my mind. I do the monthly program so they contact me to let me know it's time for maintenance and I never ever have to think about it. They are always on time, professional and friendly. As a single women with a home, this is a valuable service!

Melissa Young

We received a new furnace and a/c and were impressed with the installation crew!! They arrived on time (early in fact), and went to work with politeness and precision! Covered the carpet, got everything installed with amazing speed and did a great clean-up afterward. Everything about the new furnace was explained and also got tips on maintaining it. Thanks, we're so glad we finally decided to get this done and we're glad we chose Pronto!

Matt H

Great tune-up experience. Thorough, knowledgeable and friendly. Highly recommend.

Raymond Hartmann

Very quick and efficient installation, care was taken to protect the carpets and surroundings. Congenital and respectful attitude all during the installation process - superb craftsmanship! We recommend using PRONTO for all your HVAC needs.

Kristine Blomgren

We asked for the furnace tune-up and hoped the guarantee to have a warm home would hold up. It did! We installed a bathroom in the basement two years ago and since then, we haven't had proper air in 2 bedrooms. We didn't want to tear down the ceiling of the new bathroom to access the ducts to those rooms unless absolutely necessary. Pronto was our 3rd attempt at getting air to two bedrooms. They went through the upstairs bathroom vent to open the vent to the bedrooms. We finally have air flow! Thank you Pronto Heating and Air!

Alison Lee

Our first experience with Pronto and it was excellent! From the friendly rep who helped get us on the schedule, to the same-day service, to our professional technician. Chris was superior. He was friendly, courteous and so helpful. He carefully explained everything he did along with some tips for what we can do in the future to help maintain our furnace system. I am impressed and very pleased. Pronto will definitely be a provider we look to again!

Lisa Nicklay

Joe was very friendly and knowledgeable. He was early for the appointment which was great. This was a maintenance appointment so he checked everything out and let us know how our AC is working. I was pleased with the service and friendliness and I would recommend them to anyone.

Rebecca Olson

Chris was very professional, answered all my questions, was very polite and good humored. He is the person I want to come and maintain my heating and cooling from here on out!

Brad Bakker

Keith was very professional and courteous. He answered my questions and even informed me of something I was doing wrong when replacing the humidifier filter. Informed me that the furnace was working fine.

Harrison Diamond

Ben was extremely kind and professional. He explained things in terms I could understand, repaired the issue as much as possible, and gave me valuable advice on what to expect and what to look for when it’s time to replace the system. I called at 7:30pm Friday and Ben was out at 8:15 am Saturday. I decided to get a quote on replacing my system and by the time Ben left he had me set up with his sales team for a few hours later. Thank you!

Hoops, K

Our A/C went out during one of our super hot and humid weeks. I called Pronto after calling several other companies that could not fit me in or were charging a service fee + mileage. SO HAPPY I CALLED!! Keith came out and looked at my old system (18 years) and we discussed options for fixing and replacing. I chose replacing. The next morning not only did the install show up on time, they were a few minutes early. Joe and Eli were absolutely fantastic. They did a great job explaining every step of installing the new A/C, and answered all of my questions. The area outside where the old unit was, was left to look like nothing had been in that spot and the furnace area in the house was left cleaner than when they had arrived. I highly recommend Pronto and am having them come out to service the furnace and help with some plumbing issues.

Mary Peters

Keith was on time, Professional and installed a new thermostat quickly. Very nice job.

Jonas Bjork

Very happy with my service from Pronto. They came out same day to fix my furnace when it went out on a very cold day. The tech Peter was an awesome dude, he fixed the problem quickly, answered all my questions even with a few being unrelated, and took care of a few minor tune up items while he had the cover off. Would 100% recommend Pronto.

Josh Conway

I have used Pronto for a tune up of my old furnace and to install a new furnace/AC. Great experience overall. They were very timely in their scheduling and responses, and extremely easy to work with in installing my new equipment. Logan serviced my old furnace and was great about walking me through his findings and recommendations. Jack took his time in assessing and sizing my house for new equipment, as well as making sure I understood my options. I never felt pressured to make one decision or another which I really appreciated. On the day of install, Jim and his team went above and beyond in making sure I had everything I needed and understood how my new equipment worked. I trusted these guys throughout and would definitely recommend them. Thanks Pronto!

John Farinacci

The guys did a really nice job and were able to fit everything in the small space the townhouse made available when they originally built it in 1994. The guys worked together and got it all installed in one day. They all were polite and helped me set up the thermostat and showed me how to run it. I would recommend them to anyone, job well done. The salesman was great and no pressure to purchase.

Geoffrey Chalupsky

Chris was great and explained everything and answered all of my questions. I was a little surprised that the cost went from the quote of $169 to $289, (considering it was just for labor and zero parts and did not exceed the 2 hour block of time allotted) and I’m still waiting for the itemized bill to list everything.

rick staunton

Pronto and their service team have been very responsive, with knowledgeable service technicians and polite customer service personnel. We purchased our Mitsubishi wall AC from them over 9 years ago, they were able to check warranties for parts and services against service calls to ensure payments for the call would be charged back to the manufacturer instead of us. We will use their services in the future.

Andrew Nevanen

Very good service. Answered all my questions about what they were looking at or doing. Told me what my options were and didnt charge me when they had to come back because they made a mistake.

Roland Sulzer

Used Pronto for install and continue to use them for system maintenance. They usually show up early or on time and do a good job

Jacob Walden

I am very impressed with Pronto and their employees. After meeting with Kurt for a free estimate, I decided to hire Pronto to install a new furnace, A/C, and water heater. Kurt was very professional and reasonable when talking models and pricing. Kevin and Brian and several others performed the installs. Everything went smoothly. They were very attentive to my questions and did a great job. All systems are currently functioning well; I couldn’t ask for more.

Vlad R

Our furnace was replaced with a new one on 02/20/21. The crew came on time. They were very friendly. The work was done pretty fast. Our light beige carpet was covered with protective plastic film. The area of work was clean and nice after everything was done. All our questions were answered. So, we are happy with the service we received.

Amber Chavez

I'm not usually excited to write a Google review but today I am. Outstanding service. We received text message updates about the appt and who the driver was and his arrival time. He was friendly, informative and efficient. We didn't require a major repair but the invoice was so much less than expected. We were advised on future maintenance and they will be the ones we call. I highly recommend.

Matthew McCabe

We woke up on July 4th with an AC that wouldn't come on. Called Pronto at 1pm, their technician Tyler was at our door by 230 (even though they quoted 2-5pm and said likely closer to 5pm). He found the problem(s) quickly, had the parts, made the repairs, and got us back to a comfy life quickly. Exceptional service for any day, extremely awesome that he did all this on a holiday.

Shauna Vennes

My AC reached its lifetime, so I called Pronto based on their amount of high ratings. Sandy came out for an initial appointment. She was extremely detailed and informative. She kept my budget, needs, and long term plans as a top priority. I decided to save future expenses and replace the furnace at the same time, since it had also maxed its lifetime. She walked me through every step and what to expect. Chris and Eli came out for installation right away at 7a as expected. They were professional and quick. Chris walked me through every step of what to expect with my new furnace, new AC, new thermostat and how to maintain it all. They kept everything clean. They left answering every question I had. Sandy called later that evening to check in and make sure everything went well and the air was running. I am so happy. I’m so glad I trusted the reviews.. Pronto truly stands up to 5 stars! ⭐️⭐️⭐️⭐️⭐️

Greg Thompson

We had an AC failure after an area power outage and needed service ASAP during a 90+ degree week. Joe showed up ahead of schedule, was friendly, competent, and brought my 6-y/o into the repair process as his little apprentice. He was a fantastic ambassador for his company and we would recommend him 100% as an HVAC guy.

Donna Meyer

Have been using Pronto for years. Great work, professional, always on-time. Robbie is our tech and not only knows what he is doing but is a great guy

Paul Klis

Jeff quickly diagnosed the problem to a faulty gas valve. He noted the furnace installers had improperly positioned the valve directly underneath the fresh air intake and oriented it in a manner that probably caused the valve to fail after 8 years of use. Luckily, he had a replacement valve in the truck and was able to get our Bryant furnace working in less than one hour. He tuned the system and applied foil tape to the new valve to help protect it from the fresh air being pulled into the furnace. It was pricey but the service was courteous, efficient, and effective.

Ashley Linnihan

Pronto arrived within an hour of my call due to a cancellation they had which was really fortunate because they were able to repair the AC unit same day before the temps reached 90 again. The technician Joe had great customer service and explained everything in a way that made sense to someone who knows nothing about AC units.

William Miller

Tyler diagnosed the problem promptly, and corrected the issue. He was knowledgeable about the systems involved, and had a positive and personable attitude throughout. Good job!

Tim McMahon

The useful life of our work furnace came to an untimely end on a Friday in January. I called the company that had previously installed and serviced the unit but they couldn’t get anyone out until Monday. A co-worker of mine is friends with Wade Sedgwick and recommended I call Pronto. Glad I did. Within two hours Robby was out and diagnosed the cracks in the system. Not wanting the building to freeze over the weekend, he helped me get space heaters set up and recommended turning off the water so pipes wouldn’t freeze. Then he was able to set up a Sunday appointment with a Pronto rep so I could select a new furnace. Keith showed up on time Sunday to look at the system and present my options. He was clear about my options, a decision was made, and he was able to get us on the installation schedule for first thing Monday morning. Monday, 7 AM. The Pronto guys are here. The new system is installed quickly and we are good to go with minimal downtime and even less complaining by my cold employees. Bottom line - Pronto met and exceeded expectations and I recommend them highly. Thank you!

Kevin Bourlard

Keith did a great job, in every aspect. He was a great representative for the company. He was polite, intelligent, and very knowledgeable about all HVAC systems. I had heard from a neighbor about the excellent job they had done putting in a new furnace and AC unit in their house. And now confirmed by direct experience with Pronto, we have decided to have them replace our entire heating/AC system. I'll follow up after they put in our new furnace and AC tomorrow, but I expect that they will be excellent , as Keith was today.

Michael Halvorson

Arrived on time. Checked everything out and from my perspective couldn’t of done a better job. On top of that, very personable.

Amber Zona

Pronto Heating and Air was great - so glad I went with them. Professional service from proposal to completion. Mike was very knowledgeable and gave me a lot of information about my furnace and A/C options. He took the time to answer all my questions and was very responsive to follow up calls. Kevin W. and his crew, including Collin and Cris, were hardworking, professional, and courteous. They took great pride in their work and it was obvious that they cared about me as their customer. They cared for my home, using rugs and boot covers when needed. And they cleaned up thoroughly when they were done. I appreciated that they took the time to walk me through how to program the thermostat and change the new filter - making sure I was comfortable and had my questions answered before they left. I highly recommend them to anyone needing a new furnace or A/C!

Krista Dotzenrod

Got my radiators working again in less than 30 minutes. On time and super professional!

Kate Arntzen

Jeff did a great job. He was efficient, friendly, and helpful. My small dog, Oliver, and I were very happy with his work in our home. Kevin in his crew did a great job! I am always very satisfied with Pronto and the services and employees they send to my home.

Art Mills

Woke up on a Sunday morning with the house feeling cold. Because it was. It was 55 inside. Furnace wasn't working. I called several places for 24-hour-service and Pronto was the first to reply. They scheduled someone to be out within 3 hours and they arrived well within the window. They were able to resolve my issue quickly and happily allowing the remainder of my Sunday to be warmer :).

Joel Gryniewski

I’ve been using Pronto for almost ten years now, and every time I’m pleasantly surprised by how responsive they are. They always get someone out to deal with your issue very quickly. Their technicians are friendly (Pronto actually sends a photo of the technician ahead of time so you know who you’re letting into your house). They don’t push unnecessary repairs, do a good job of explaining the situation, and seem very fair and upfront. Peter was the most recent technician to live up to this, but they’ve all been good. No one ever wants to deal with unexpected furnace issues, but I highly recommend Pronto if you need your furnace checked. I also think they’re locally owned, which is a nice bonus.

A Reviewer

Everyone I spoke with at Pronto was so helpful! Our tech Jessica arrived close to the beginning of our service window and did a great job of explaining how she investigated, tuned up, and solved our furnace issue. I wouldn't hesitate to recommend them. They were at our door within three hours of my calling (during normal business hours), and the price was very affordable.

Steve Biggers

From sales through installation we couldn't be happier with the pricing, service and hassle-free installation. Our twenty-year old furnace broke down 48 hours before the coming of sub-zero temps. Needless to say we were in a hurry to get it replaced. During our meeting with Mike, we chose the furnace we could afford, reviewed the warranty and finance options, signed the deal then cancelled our appointment with another company that we were going to get a bid from. At every touch point, the people at Pronto Heating and Air Conditioning made the process of buying a new furnace as easy as possible. Mike was very knowledgeable, sized the system quickly and made solid practical recommendations based on our budget and need. We purchased a new furnace and Pronto was able to install it the same day!!!! Kevin and his assistant were prompt and courteous. They had our new furnace installed, tested and operational in under 4 hours which totally exceeded our expectations. Well done guys. Thank you.

Kathleen Benford

Andres was excellent, very personable. He did an outstanding job of installing new a/c and furnace. His explanation off the unit was great. The basement was clean and absolutely no mess whatsoever. My husband and I couldn't have had a better install than what they provided. Thx everyone.

Mollee Erickson

Very prompt. Left detailed notes of repair. Very professional. Will absolutely call again.

Elizabeth Howell

They showed up on time and performed an AC tune up. They did not prompt me to purchase any other services or unnecessary add ons. I would use them again!

Tad

Our 15 year old furnace decided to stop working a few days ago when the windchill hit -35. Great timing! We called pronto and they came out the same day and after seeing the inside of furnace and the expense of replacement parts, we decided to replace the entire unit as well as the AC. The guys showed up promptly the following day, and 8 hours later, we have an entire new system. Great company and helped us in a pinch. Thank you Pronto!

Clara Griffin

Very professional and thorough. Gave me tips to save money and explained how and how often to change filters. Didn’t sugar coat the issue and was honest about what parts/filters were better quality to help my system to save me from future visits. Highly recommend this service person and this company.

Julie Manatt

Every year I have Pronto service my furnace and air conditioning in September. I purchased both units through Pronto.

Tara Kaul

Jessica is thorough and reliable for doing an excellent tune up on AC and furnace! She has been to our home several times and I appreciate her knowledge and abilities to keep our systems in top shape in our extremely demanding climate. Highly recommend!

Mary Glotzbach

Chris was knowledgeable and friendly. He diagnosed and fixed my furnace quickly. The office staff was also helpful and friendly, and let me know when Chris was on his way and when he’d arrive. My furnace went out overnight, I called Pronto at 8:30am on a Saturday, and Chris was at my house by 10:30am. I’m extremely satisfied with the quality of service I received from Chris and Pronto.

Gail Havlicek

Wow, the install today of my new boiler system was slick! Jim was great, explained everything once it was done. Everything was cleaned up well. All the technicians were polite and easy to chat with. Thanks Pronto job well done! Gail Pronto fixed a few issues with my new boiler today. I can't say enough how well they have taken care of me. Pronto also called the inspection people and set the appointments for me. They go up and above when it comes to service! Everyone I have dealt with at Pronto have been so nice. Thanks Travis for today's fast and thorough plumbing work under my warranty. Gail

Dan Comstock

The installer, Kevin, was very knowledgeable and professional. Would definitely recommend. Nice work Pronto!

Hu Huang

Excellent services with reasonable price! Everyone we interacted with has been very professional, on time, knowledgeable and helpful! We had many issues with our 15+ yrs old AC (and heating system), and decided to upgrade to a new HVAC system. We first called them to fix the current AC and started asking around for a quote for the whole system update. We ended up going with Pronto because of their competitive price, high quality and excellent customer service packages. We even got a full rebate for the old AC repair. The new HVAC installation took about 8 hours, and they walked through every detail, including the new changes, instructions and maintenance tips. I am very impressed by their efficiency and professionalism. Big shout out to Jesse, Jeff, Blaine and their team! The new AC is so much quieter and working great!

Caren Gallagher

Robby was our technician and was very thorough and professional. We were able to talk through other concerns besides today’s issue and look forward to having him provide our additional service as well. Highly recommend Pronto!

Chris Arend

Overall great service! Chris arrived on time for a furnace tune-up and provided a full explanation of what was checking and what he observed. He also provided initial thoughts on an AC issue I asked about, which was outside the scope of this service call, and educated me on potential options, pending an inspection. He also gave me some education and practical tips regarding filters. Very impressed with his service!

Janet Fischer-Schneider

Making the appointment was easy, and communication was consistent with actions. Logan, the service person, was quick to diagnose the issue, fixed it, and was on his way.

Bridget Bender

Jesse did a great job resolving the issue we had with our outdoor AC unit overheating. He was honest and started trouble-shooting with the most inexpensive solutions first. He was professional and kind. Best of all, his company sent him out the same day we called, when other companies were scheduling at least a week away. I would definitely use Pronto HVAC again. Brian did an excellent job of educating us on all our options for a high-efficiency heater and was patient in answering our many questions. He ensured that we will get the help we need from the appropriate person and didn't leave until we were satisfied. We will definitely recommend your company to others, as this is the second time you have come out and saved the day for us when other companies have let us down. Thanks Brian and Pronto Heating and Air Conditioning! We used Pronto for the third time now and were very pleased again. Chris came out and fixed our problem with our heat, got it working again the same day, and was honest about the most inexpensive option for the repair. I continue to be impressed with Pronto, their skilled staff, and the integrity of the company. Highly recommend!!! 5 stars all three visits

B Davis

My AC unit went out over the weekend. I was able to schedule an appointment on Sunday for first thing Monday morning. Logan arrived right in time and quickly diagnosed the issue of a bad capacitor, replaced the defective component with one he had on hand and had my AC blowing cold air again in less than a half an hour. Great service!

Randy Edinger

We switched to Pronto for furnace and air conditioner maintenance a fews ago after trying a few other companies. We've stuck with Pronto ever since. All of the technicians that have come to our house have been efficient and friendly. The schedulers are also very friendly and helpful. We highly recommend Pronto.

Matthew Rumpza

We in the past have had trouble with another service company and someone suggested Pronto. I'm glad we called them. They really are 5 star. Jeff came out to do our tune up for our furnace and heater and he was great. He followed all distance protocols like a professional. He explained everything he did and he was on his way. I would recommend Pronto to anyone.

4 Wolfgramms

Joe N was absolutely FANTASTIC. He explained the problem we had with our unit and worked diligently to fix it. Joe overcame obstacles and was extremely professional, prompt and courteous. I would HIGHLY recommend him!

Andrea Mayeux

We had Pronto Heating and Air come out to take a look at our humidifier. They were able to send out a technician within a couple days of my call. Technician arrived on time (maybe a couple minutes early), was efficient in diagnosing the problem, had the replacement part with him and was out the door maybe within 30-45 minutes. Very professional. Would use Pronto again.

Greg Warner

Jeff was very courteous and knowledgeable. He thoroughly explain our systems and how they interact. Provided great advice and guidance. Couldn’t have asked for more. Thank you.

Andrew Voight

Jessica was knowledgeable, courteous, and helpful. I now feel very informed on my in-floor heat boiler system that I knew nothing about previously. The cost was reasonable. Tech was on time. Scheduling took some time, as I couldn’t get through to speak to someone until my 3rd call. I will be using Pronto going forward for all of my heating and air needs. Updated my review to a 3-star rating after this past experience with them. The tech didn't do what he was supposed to do, and I have had to follow up with Pronto multiple times to get the information that I need. Also, still nobody actually answers the phone when you call.

Paul Talarico

Pronto has always provided amazing customer service. We are now in our tenth year since having our HVAC system (Bryant) installed by Pronto. We’ve also had a water heater installed by this company. We have an MVP maintenance plan, with Spring and Fall tune-ups. Pronto is great about sending email and text reminders to schedule our services, and a quick phone call to them makes scheduling a breeze. Our latest tune-up tech was Matt - Nice guy, efficient and thorough, let me know when all furnace maintenance was completed. We’ve also had Jessica, Otto, and Brandon for prior tune-up visits. All employees have been very personable. We couldn't ask for a better company.

Michael Phillips

Logan was professional, thorough and very personable. Very happy with the experience.

Anthony Marengo

Logan was responsive, knowledgeable and professional. Answered all of our questions and explained everything in detail. We needed a new inducer motor, and they had it installed the next day! Highly recommended Pronto!

Bob Wadsten

Robby arrived early and diagnosed a major problem with our Bryant furnace. He checked to make sure the parts were under warranty and drove to pick them up. This was a major job and he completed it the same day - got us up and running within 6 hours of us discovering our problem. Highly professional, articulate and engaging, he is one of the reasons that Pronto is our only go-to HVAC service provider. I can't recommend them highly enough. Thanks for the outstanding service.

Christopher Macomber

Chris was outstanding and spend a lot of extra time going over our system, it’s features, and making sure it was set up optimally. He also took extra time out of his day today to help us make sure our system was connected to the Internet properly. He was very professional, very knowledgeable, and overall I was extremely happy with his work today. Pronto Heating and Cooling has been fantastic. Very happy we’re with them.

Deb Castle

Eli, Gus and Chris came out on Monday to install a new furnace and A/C unit. They were on time, professional, friendly and efficient. They did a great job. Eli walked my husband and myself thru the new unit as well as getting us up and running with the new thermostat. We’re really happy with the job!

Kiara Powell

My experience with them was one of the best home service experiences I’ve had in a long time. Scheduling was seamless, and my tech Jessica was thorough, efficient, and professional. She fully explained the issue, offered pros/cons of choices and quoted rates were very reasonable. They will be my go-to for HVAC going forward.

Tory Lund

Tyler was very thorough, very polite, and took his time trying to fix and then explain the issue we were experiencing. Top notch.

Paul John Rudoi

Keith was phenomenal. Not only did he understand our system and how to tune it up as best as possible, but he offered his expertise about our type of home and what we can expect vs fix in the short and long term for heating AND AC (rather than giving us what we would want to hear just to get additional sales or service). Clearly this company employs people who know their stuff and care about individuals rather than thinking of us as “numbers.” Thanks Keith and Pronto!

Emi Lyman

I had these folks install anew water heater in my last house and they did great work. I bought a new house and when the water heater needed replacing, they did it the day I called for slightly less than other companies I got quotes from. They are great, look no further.

Lori Litchy

Chris was professional and respectful! He did a GREAT job and quickly!! Would highly recommend

Scott Carlson

Kevin and his crew did the installation of our new furnace. They were all very professional and did a great job. There was some confusion between what their salesman told me, and what was actually scheduled with the install. Kevin took care of everything for us, which showed a lot about how they really make sure their customers are satisfied! Would recommend them 100% every time!

Peter Trinh

Matt Went above and beyond to fix our furnace on a Friday night. He’s a huge asset to Pronto.

JAN MAHLER

I got to talk to a person instead of a computer right off the bat. They were prompt and kept me informed of their arrival time. All information was explained clearly. All my questions were answered in a professional and respectful manner. And Robbie was charming, an excellent spokesperson for Pronto Heating and AC.

Randy Feldman

Kevin and his crew did a great job! Thanks for the prompt service!

Julie Maset

I had another company out as they had a inspection special going on. That tech was very rude and suggested I have the blower motor cleaned asap as "it is very dirty and the biggest cause of blower failure." I called Pronto shortly after to schedule them out to clean it as I did not care for the other company. Well Logan was out here, great customer service, did his job efficiently, let me peek in on the work and walked me through what he was doing. He did say that had he done the initial inspection he would not have recommended the blower be cleaned as it wasn't as dirty as the other company suggested. Logan was honest about the status of my furnace and put my mind at ease as to it's functioning capabilities. 10/10 would recommend Pronto and Logan.

Tim Jensen

Robby with Pronto H&A was superb. He identified our AC issue immediately and unit tested fine. Unfortunately, unit failed later in the day. When Robby was alerted, he took time in between stops to call, walking me through a couple possibilities as to the issue. That allowed him to game plan the solution, issue was resolved within 15 minutes upon his return. I hope I never have to use a Heating & Air vendor again, but if I do, I’ll be calling Pronto. Thanks Robby!

Max Winebrenner-Palo

Our nearly-15-year-old Bryant gas furnace went out due to a faulty secondary heat exchange on a cold day in November. Jesse came out for an initial visit and was extremely helpful and thorough. He didn't push us on any aggressive tactics and informed us about our options in a very calm, reasonable, honest way. When we determined what we wanted, Jesse made some calls and worked with us to identify rebates that helped knock the price down considerably. He also scheduled us for an install very quickly. When the time came for our install, Haso and Ryan did a great job. They showed up on-time, brought all their own equipment, cleaned everything out very neatly (including removing the old furnace in full), and left behind a really nice, clean new setup. They even walked us through how all of our air supplies and dampers worked with the new system. Gigi and Maria were very helpful on the phone with scheduling and payment. We'd had poor experiences with Hero and are very happy switching to Pronto. 10/10, will use again!

Liz Mercier

Our furnace went out and Mike came within a day to discuss options. He was knowledgeable and thorough. The team that came to install our furnace was friendly, efficient and able to answer all of our questions. We plan to use Pronto again in the spring to install a new air conditioner. I would highly recommend Pronto Heating!

Richard Salonek

Once again, Pronto provided excellent service. I have relied on Pronto to perform annual preventative maintenance for 5+ years now, and continue to be a satisfied customer. Our technician Jeff, arrived on time, was professional and courteous, and gave us solid recommendations to keep our furnace and A/C running efficiently.

Carrie Thompson

We are very happy with Pronto's service during their recent visit! He was friendly and very informative. We greatly appreciate that they were able to come out the same day we called them! It is very cold today in Minnesota and we are very thankful they were able to help us so quickly! Pronto came back later in the week to help us some more and we were so happy with the quality of the return visit! They gave us some very good advice for the future.

Laura Alexander

We had a great experience with Pronto. Eric was very friendly and helpful. He came out 2 days in a row to work on our furnace and replace some parts, and he was wonderful to work with. He was very informative and answered our questions. I would definitely recommend!

Scott Jagodzinski

After getting a bid from our previous vendor for a new furnace, Pronto saved us nearly $800, installed the furnace 5 days faster, and overall did a great job. Highly recommend this company. We also use them for our AC and the technicians are friendly and knowledgeable. Also, super easy to schedule with them.

Abby McClure

After we had our AC installed the city inspector came out and made one little suggestion. I called Pronto to see if they could help and they responded immediately and were able to get in a couple days later and fix the issue. Travis came out and explained everything to me and was able to fix the issue very quickly. Thanks!

Richard Demers

Pronto has consistently performed excellent installation and maintenance of our home's HVAC system for more than 15 years.

d light

We heard about Pronto through friends who had to have a new system installed last year. They were very happy with their experience and recommended the company to us when we had a small issue with our air conditioning. Peter was our service tech, and he was great! He was on time, friendly, and professional. He identified the issue immediately, and resolved it within the hour. He provided good info about our unit, and explained what to expect after the service. (Time to cool, normal condensation, etc.) The price was very reasonable ($149 service call and diagnostics; $150 to resolve the issue), and there was no upselling or pressure to buy extras, or enroll in any service contracts. I point out that last, as I’ve seen reviewers of other local companies complain about those tactics. There was none of that in our experience, just up-front, honest, good work from someone who seems to enjoy his job and knows what he’s doing. Thanks, Peter and Pronto! We’ll be back for any future needs and will recommend you to others.

Eric Petersen

Jeff the technician very friendly. Had come the week before to do a yearly maintenance that we had scheduled for And to diagnose a problem with heat pump and furnace they weren’t communicating. Made the repair in a timely fashion. And did some final diagnosing/confirming the repair was fixed. A day or two went by and something else popped up the furnace would not kick on however heat pump would work. Came back for a second appointment and discovered with all honesty that he had forgot to switch the furnace back out of a Diagnostic mode to fully functioning . Appreciate his honesty didn’t charge us for the second visit. Great company great technicians. Just an honest mistake that he owned up to. When you work with so many houses it’s easy to get confused some days in this busy world no fault on him appreciate your hard work and the company. Thank you the Petersen’s

Joel Swenson

Jessica came out and gave an estimate. She was professional, responsive, and gave me options and explained those options. She promptly provided very thorough answers to questions I had after she left my house. I liked most that she wasn’t “salesy”. The technician Chris called me twice on install day because I couldn’t be there. Both calls were informational and much appreciated. My costs were exactly what the estimate stated. I’ve also spoken with Greg, and Marietta?( not sure about the name there)- regardless, everyone I speak to at Pronto is friendly, professional, and competent. I never expected the process to go this well. Im glad I chose them to install my new furnace and a/c.

Nick deJager

Jesse was great. Talked me through it. Got everything fixed and buttoned up in a couple of hours (including time to pick up the part). Great value. Definitely will keep using Pronto for my HVAC needs.

Bob Patient

We had Pronto install, furnace, AC and water heater in 2012 and have had them out spring and fall for tune ups ever since. They have consistently been outstanding in every regard. We highly recommend them. Our most recent experience with Brandon was excellent, as usual . He and others techs have been great at spotting and correcting potential problems in the tuneup sessions, before breakdowns in heating or cooling seasons.

Shane Fine

Logan was great! He was professional and got us the answers we needed to solve our furnace issue. Looking forward to working with Pronto again in the future. After diagnosing our problem yesterday, he needed to order the necessary part. Logan came out today with the needed part and did the job as promised, unfortunately he found it was a different issue and went out of his way to go across town in bad weather to get the additional part and came back to finish the job. He was very courteous, knowledgeable, and professional. I highly recommend Logan and Pronto for any furnace needs! Five Stars all the way! Thanks again!

Jay Maloney

On time, friendly, and efficient. Matt quickly diagnosed and repaired my AC unit and we're back in business. Great customer service experience all around.

William Peglow

Matt Brust went above and beyond. When others told us our A/C zoning system could not be fixed and had to be abandoned, he tracked down and installed a replacement control panel, restoring the system to original function. Very pleased with Pronto and especially Matt. 1/20/20. Chris, who usually does our routine maintenance, made an emergency weekend call and was prompt, effective and quickly fixed our problem. He is very pleasant and very trustworthy. Very pleased. 3/5/21. Andrew Allen did an efficient and great job troubleshooting and repairing our humidifier system. We have been very pleased with every encounter we've had with Pronto.

Adam Osier

Keith, Eli, and the crew did a great job! The salesman Keith was very helpful, not pushy, and informative. I’m not sure anyone would call buying a new furnace fun, but Keith brought it as close to that as I imagined to be possible. The crew was timely, clean, respectful, and took the time to do the job right. I highly recommend Pronto for your HVAC needs.

Michael McGuire

Pronto is a great company. Robby was exceptional in diagnosing the problem with my furnace and made his professional recommendation to request a new furnace from the original installers. Robby explained all the issues with my furnace and was looking out for my best interests. Turns out my furnace was in fact not safe and a new furnace was installed today, free of charge. Had it not been for Robby’s honesty and integrity I could have been still using a damaged furnace.

Jewelz Mac

Pronto was extremely responsive in spite of the early morning and weekend hours during which I called. Both technicians that came out were on time, very polite, clearly explained what they were doing, and were happy to answer questions. I needed a part in order to make a repair and Robbie took care of everything quickly, restoring my heat in this very chilly house. I inherited this HVAC system when I bought this home and I would absolutely purchase from them after experiencing this high level of customer service.

Andrew Priadka

We very rarely have any issues with our furnace from Pronto but anytime you do, they are able to get you on their service schedule very quickly at YOUR convenience not theirs. They always show up on time and take care of everything. Dan was awesome as always! I highly recommend Pronto.

Elaine Kenny

I used Pronto to install a high-efficiency boiler in my new home. It was a great experience - the technicians were on time, put protective coverings on the floor, and kept me fully informed during the whole process. It was a huge undertaking and took an entire day since it was such a big project. They were there at 7:00 a.m. and got to work immediately to drain all the radiators, remove the old (and incredibly heavy) boiler from the basement (including getting it up some very narrow stairs since the house is over a hundred years old), and venting it through the side of the house. Jim made sure I reviewed the work and understood the new system and thermostat. Pronto will even take care of getting me the rebate CenterPoint! Also, their price was the best and all of the work is under a long & solid warranty. I would definitely recommend Pronto Heating & Air to anyone.

Geoffrey Lory

Logan was very thorough and offered some suggestions and followed up with an email

Keith Weaver

Andrew was very professional, thorough and he explained everything. The job ended up being much bigger than they anticipated bit they coordinated all the warranty details with carrier (which was initially done incorrectly by a different company when the HVAC was installed). I’ve used Pronto before and will continue to use them in the future. VERY COMPETENT AND TRUSTWORTHY.

Jane Bernauer

Logan was helpful, professional, and worked hard to fix our thermostat issue. We needed to set up a second appointment to completely solve the issue, which had nothing to do with Logan's good service. We have always been very impressed with the Pronto service people who have been in our home. We would highly recommend Pronto.

Lisa Breu

I needed a new furnace igniter. I could’ve gotten one and put it in for cheaper, but having Jeff stop out was worth it just for the lessons learned and advice on what to do next. Getting the heat back up and running quickly was great, too. Pronto answered my call at 6 AM and had someone out earlier than expected by mid day.

Jeff Schmieg

The Pronto crew were quick and responsive. Very professional, and did a great job the installation of our furnace. It was an emergency install so really didn’t have much option to shop around. Not sure we got cheapest deal, but they provided excellent service for sure.

Amy Hendley

Logan was prompt, courteous and professional. He explained the issue with the a/c unit and provided easy to understand services that were offered. He was efficient with the repairs and very easy to talk with. I felt very comfortable having him in our home. We will definitely call Pronto again when we have HVAC maintenance or repairs.

Brian Kraft

Eric performed a check up on our furnace and identified a problem with our thermostat. He was quick to assist in determining the issue was covered under warranty, and setting a return visit a few days later as he did not have the part on his truck. For both appointments, Eric was very personable and shared his knowledge of our heating, humidification and cooling systems. I highly recommend Eric as a service tech and trust his work.

Michelle Braaten

Logan was spot on. He figured out what was wrong with my furnace. Even when I thought it was fixed he found another thing wrong with it. Good job Logan. So nice to have heat back in the house. Pronto should be proud to have a great employee as Logan.

Mark Kasella

Absolutely amazing service, from salesperson Mike to the Blaine, Joe, and Jim that did the install. I never enjoy spending money but this was the exception. Super courteous, professional, and great quality of work. I am now a proud Pronto customer. -Mark

Madhavi Ravela

Craig did a great job finding what problem with the AC and told us what must be done He is awesome

Danny Eldredge

We had a great experience with our new installation of a furnace. We were originally scheduled for a a few days out and Kurt called me late in the evening to say Pronto can install the next day! We were thrilled! Kevin and Chris were amazing, super personable and thoughtful. They kept the area clean throughout the process and took time to explain the maintenance of the furnace and thermostat. I will always contact Pronto for my future furnace and air conditioning needs.

Julie Pomeroy

I called this morning on a Sunday and had a technician out by 9:30. Ben was very professional and fixed the issue with my AC in a short time. He explained the issue and answered all my questions. Pronto was recommended by my friend and so grateful fir the suggestion!

Andy Z

Great experience from Sales to Install. My installers were awesome and special kudos to Joe H - super friendly and knowledgeable.

Marcy Barger

I called our 'well known' company today because our furnace went out this afternoon. The soonest available appointment was to be NEXT Wednesday. So much for paying extra every month to get quick service... I then called Pronto. Three hours later they were here. Fixed our furnace and checked everything over really good. Absolutely excellent service from the time I called until Logan just left and told us if we have any problems at all to just give them a call. It's such a relief to find good people that you can count on and trust. Thank you so much Pronto!!

Ellen Walsh

Joe stopped by early Sunday morning with a fabulous attitude and quickly repaired our heating system. We are always happy with Pronto and every interaction.

Jen Rajala

Ben did an excellent job diagnosing our furnace repair. He was friendly and patient with my questions. He tracked down the part needed and had our furnace completely fixed within an hour. Highly recommend :)

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